Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Manager in Onboarding Support,  your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships and improving their experience with Toast. As a Senior Manager, you will have a time of individual contributors that you will lead, coach and develop. 

Work Timings: 2PM - 11PM IST or 3PM - 12AM IST

A day in the life (Responsibilities) 

• Ability to collaborate and lead a team with another manager successfully
• Efficiently drive process improvements using data to support your decisions
• Ability to manage multiple work streams and queues at the same time, understanding deadlines and holding your team accountable to those
• Lead the full talent lifecycle—including interviewing, hiring, and mentoring—to build a diverse, motivated team capable of scaling operations efficiently and achieving challenging objectives
• Drives continuous improvement in the Customer onboarding experience by working with customer success, product, and engineering teams to identify and implement enhancements
• Build strong  relationships with your team  to promote  process understanding, technical troubleshooting, and continuous learning  about new product features and updates
• Partner with peers and stakeholders to develop scalable SOPs and establish robust reporting and OKRs for current and future product initiatives
• Develop feedback loops with relevant teams  to drive product and process improvements 
• Cultivate a one team mentality with your manager peers, providing feedback, and creating solutions together.
• Foster a team culture of open communication with your stakeholders (both onsite and offsite)  addressing  concerns and suggestions
• Foster professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. 
• Actively support the career growth of your team members through high-level coaching, structured 1:1s, and ongoing professional enablement
• Handle escalated customer feedback directly from the Senior Leadership Team.
• Manage the use of Salesforce.com, Zendesk, JIRA, Asana, and all related applications.

What you'll need to thrive (Requirements)

• Experience: 5+ years of experience in performance management and coaching.
• Expertise: 10+ years of experience in a role responsible for onboarding program development and customer experience.
• Experience working with partners and stakeholders in the U.S.
• Proven Leadership: Experience in managing multiple large-scale projects and leading teams through organizational change.
• Proven ability to manage  multiple projects simultaneously, coordinating across teams  and maintaining strong communication with stakeholders
• Experience in building and managing  reporting dashboards to monitor team performance  and customer success metrics
• A genuine commitment to nurturing the professional growth and development of team members.
• Proven ability to collaborate with your peers and build a unified team culture

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience working in the tech industry or for a SaaS company
• The candidate should be flexible to work across both India and US time zones. This is a hybrid work opportunity, requiring a minimum of two days in office.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a proactive, customer-centric IT Support Tech, Tier 1 to join our Global Service Desk based in India. You will serve as the first point of contact for our North American domestic enterprise, providing high-quality phone and digital support to employees spanning from our West Coast corporate headquarters to our primary East Coast offices. The ideal candidate will be responsible for resolving foundational technical issues while maintaining exceptional verbal clarity and professionalism, ensuring business continuity across all U.S. based time zones through high-touch partnerships and technical expertise.

What you'll do

• Serve as the face of IT, delivering high-touch support across live phone queues and Jira Service Management to ensure a seamless experience for our global workforce
• Master the Metropolis identity stack to resolve complex JumpCloud MFA hurdles and credential synchronization issues
• Act as a remote diagnostic expert for the Windows ecosystem and Google Workspace, resolving connectivity and software roadblocks
• Provide dedicated technical oversight for VPN stability and network resource access to safeguard mission-critical operations
• Translate intricate technical workflows into clear, actionable guidance for non-technical users while maintaining a white-glove service standard
• Maintain high-integrity records of all support interactions within Jira to ensure accurate data for escalation and trend analysis
• Champion enterprise security by coaching users on MFA best practices and proactive credential management
• Recognize high-complexity technical barriers early and facilitate warm hand-offs to senior engineering teams to minimize user downtime
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

What we're looking for

• 1+ years of experience in a high-volume technical call center or phone-based IT Support
• Exceptional command of the English language with clear, professional diction and a customer-first communication style
• Demonstrated experience with Identity Providers such as JumpCloud, Active Directory, or Okta
• Experience utilizing remote desktop support tools
• Solution-oriented mindset with the ability to remain calm and professional under pressure
• Ability to work a rotating shift schedule that aligns with North American business hours
• Ability to operate a computer and document notes in real-time at 40+ WPM

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins.#LI-SR1 #LI-Onsite

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for a strong technical contributor to drive AI/ML innovation and deliver real business impact through intelligent solutions.

You’ll:

• Identify high-impact opportunities using AI/ML to solve customer and business problems
• Partner with stakeholders and influence decisions through data-driven insights
• Build and deploy end-to-end ML models (including LLMs) using structured and unstructured data
• Collaborate with engineering teams to develop scalable data and ML pipelines
• Take full ownership from idea to production, delivering measurable business outcomes

This role is ideal for someone who can combine deep technical expertise with business thinking to simplify complexity and build impactful, production-ready AI solutions.

About You

1. 7+ years of experience in the data science/machine learning domain, preferably with hands-on end-to-end model building experience
2. Curious mind to learn, explore and identify biggest customer opportunities
3. Build strong relationships across both technical and business/product teams, earn trust with leadership
4. Driven towards forming opinions and conclusions through data and experimentation, rather than anecdotes and hearsay
5. Willingness to dive deep into the tech stack as well as hands-on coding
6. Experience in building end to end ML models, across the ML lifecycle
7. Strong communication and leadership presence
8. Technical skills- hands on with scripting required, with knowledge or willingness to learn tools/softwares. Knowledge of R, SQL, Python, Statistical modeling, experience with AWS/Azure/GCP ML suite
9. Experience in the following domains/industries preferred- SaaS, ecommerce, pricing or payments
10. Bachelors/Masters in a technical or natural sciences domain from a top university

Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives.

The Team

Zuora Platform Tech is at the forefront of technological and business transformation, tackling complex, ambiguous problems to drive innovation. As part of the AIMS team (AI, ML, and Science), you’ll work on applying advanced AI and data science to enable total monetization across Zuora’s product suite and beyond.

The team operates at the intersection of AI, business strategy, and product innovation, solving high-impact problems like pricing, forecasting, segmentation, and optimization. The tech stack includes Java, Spring, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, and AngularJS.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Job Title: AI Applications Engineer II

Location: Bangalore/ Chennai, India

About the Role

We’re looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you’ll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.

You’ll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.

If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.

Key Responsibilities

• Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.
• Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards.
• Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.
• Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes.
• Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.
• Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.
• Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support.
• Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases.
• Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.

Key Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).
• Minimum of 3 years of GCP experience supporting or developing AI/ML solutions on Google platform.
• Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous).
• Proficiency with GCP services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.
• Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.
• Familiarity with Gemini Enterprise or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.
• Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.
• A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.

Why You’ll Love Working Here

• Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company.
• Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications.
• Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.
• Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering.
• Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP

We are looking for a Workday Financials and PSA Test Lead to join the Workday Services Team providing

full test and release/tenant management to all parts of the Workday programme in WPP, including projects, rollouts, upgrades & BAU releases. In the Workday Test team, you will define test approach, test scope, plan, and estimates, create test concepts, support in test design, test case creation, managing test automation, test execution and reporting on test progress and quality status for several projects including country rollouts as well as BAU enhancements.

In this role you will be a member of the Global QA Hub, working within the Workday Services Team, and reporting to the Workday Test & Release Manager.

What you'll be doing:

• Lead the entire project starting from scope, planning, execution, support, and closure of the project in Testing (Financials & PSA).
• Performing risk assessments and producing Test documentation e.g. test approaches, test plans, test cases, test scripts, and other related items.
• Preparing and executing testing for project & BAU fixes/changes, to ensure they are completed in accordance with the Global Test Strategy.
• Ensure that reporting and communication of plans, progress and issues is delivered in a timely and effective manner.
• Developing, executing & maintaining manual scripts in the existing tool.
• Responsible for entire E2E testing life cycle of the country rollout / BAU – for the entry and exit checklist of Unit Test, SIT/E2E, Regression and UAT until the sign off each phase.
• Own end-to-end test strategy, planning, governance, and stakeholder communication across projects and BAU.
• Oversee automation strategy, ensuring implementation by QA teams while governing standards, coverage, and quality.
• Accountable for maintaining up to date testing documentation.
• Safeguard global standards and principles against competing requests and priorities.
• Working with 3^rd party teams to ensure testing is delivered correctly and on time.
• Setting up Jira/Zephyr for Project & BAU Testing Activities.
• Able to communicate complex issues in a digestible form (to both business & technical teams).

What you'll need:

• Experience of Workday Financials and PSA functional areas (Financial Accounting, Customer Accounts, Business Assets, Expenses, Banking and Settlement, Supplier Accounts, Procurement, Projects and Financial Reporting), including integration exposure on legacy and third-party systems is mandatory.
• Experience of data validation across Workday modules working with different Op Co's.
• Experience of testing throughout the full SDLC (Management & Execution).
• Ability to clearly report status and highlight risks.
• Working knowledge of test management tools (Jira, Zephyr is preferred).
• Excellent technical understanding of SAAS ERP platforms and processes.
• Development and maintenance of test automation tools.
• Manage multiple streams of work simultaneously and prioritize effectively.
• Working alongside outsourced resources and teams.
• Delivery focused, with high energy and drive.
• Strong risk awareness skills and management of risk.
• Creative solutioning and strong problem-solving skills with agility for fast and simple solutions.
• Credibility, professionalism, and strong personal integrity.
• Ability to mentor new team members from wide and varied backgrounds.
• This role requires a balance of hands-on individual contribution alongside effective team management and leadership responsibilities.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.

Responsibilities:

• Participate in an Agile Scrum team that practices DevOps.
• Write clean, well-documented code and corresponding tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years of professional experience in software development, including experience in C and/or C++.
• Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organizational skills, with a strong sense of ownership.

Technical Skills:

• Modern C++ (C++17+)
• RTP/SIP, audio codecs, SIP/SDP
• ASR/TTS integration
• AI APIs
• Cloud platforms (AWS, Azure, GCP)
• CI/CD
• Containers
• Site Reliability Engineering (SRE) principles
• AI/ML and Large Language Models (LLMs)

About Druva :

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Location: Chennai, India

Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today’s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit druva.com and follow us on LinkedIn, X and Facebook.

Druva is hiring an exceptional  Account Executive for the Mid-Market segment in India, responsible for building the sales pipeline, and closing business within the defined sales territory for both existing and new customers. The role will report directly to the Country Manager, India & SAARC.

The ideal candidate should be a highly motivated self-starter who enjoys both the challenges and rewards associated with a successful scale-up company. The ideal candidate will be detail oriented, process driven, and consultative in their sales approach. You should have a consistent track record of success in achieving new customer acquisition, managing incremental revenue bookings from both existing and new customers, as well as working with national and regional channel partners. In addition you should be comfortable selling a solution and technologies within a SaaS scale-up environment to IT contacts at a variety of levels within an organization.

Responsibilities:

• Manage sales in the assigned territory (hybrid role; existing customers and new business)
• Execute on the full sales cycle end to end at Mid-Market accounts, from initial contact to point of sale.
• Work closely with counterparts in Renewals to ensure Druva customer subscription renewals and to avoid churn and downsell in existing customers
• Support and work with channel partners to scale sales reach in the region. Includes resellers and distributors.
• Establish awareness of Druva’s solution, generate leads, communicate the value proposition, and close deals in the region.
• Deliver awe-inspiring product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve business problems.
• Attain a deep understanding of Druva’s solutions and its competitive positioning in the market. Be a subject matter expert.
• Lead creation of proposals and responses to RFIs/RFPs working in conjunction with the Solution Engineer.
• Reporting: Maintain a complete and timely report of the regional pipeline in the assigned territory.
• Prepare, communicate, and execute to a thorough business plan.
• Meet or exceed revenue quota.

Qualifications:

• 5+  years of software sales experience (Backup or SaaS experience a plus)
• Experienced  in  selling into the IT organizations of Mid-Market customers in India.  We will want to see strong and consistent earnings background
• Experience managing and selling through a channel.
• Strong technical acumen
• Willingness to travel up to 30%, mostly domestic..
• Fluency in English
• College degree from a top-tier university (Masters or MBA a plus)

Personal Attributes:

• Entrepreneurial spirit: passionate about joining a scale-up, adaptable to changing situations
• Technologist: understand the problems faced by today's IT organizations and how to apply current technologies to solve them
• Self-starter: take responsibility and do what it takes to get the job done with minimal direction
• Team Player: build relationships across Druva’s regional and global organization, sharing and learning from others
• Organized:  lead complex efforts and initiatives, breaking them down into tasks, and clearly communicate progress
• Pragmatic: analyze trade-offs and prioritize tasks in order to achieve important objectives
• High professional standards: a commitment to individual and organizational excellence
• Excellent verbal and written communications skills: succinctly and clearly communicate with customers, peers, and management

Qualifications & Skills 

• Understand omni channel communication technologies and their role in the contact center 

• 2+ years of experience as a product support engineer 

• Good listening and comprehension skills 

• Quick on your feet while consultatively working with the end customer to implement the solution 

• A natural ability to dig in and resolve technical issues in structured manner 

• Have a commitment to excellence in taking care of our customers and expect the same from others 

• Windows operating systems, MS SQL, IIS 

• Hands-on experience on log analysis and troubleshooting 

• Familiarity with IP Networking, SQL, REST APIs, and Linux 

• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys 

• Previous experience with outbound contact center products is a plus. 

Key Skills 

• Contact Center Outbound 

• API 

• Linux 

• SQL 

• AWS  

Shift: Night Shift 
Work mode: Work from office 

About Five9

Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.

We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.

Technical Support Engineer: 

Qualifications & Skills

· Understand omni-channel communication technologies and their role in the contact center

· 2+ years of experience as a product support engineer

· Good listening and comprehension skills

· Quick on your feet while consultatively working with the end customer to implement the solution

· A natural ability to dig in and resolve technical issues in structured manner

· Have a commitment to excellence in taking care of our customers and expect the same from others

· Windows operating systems, MS SQL, IIS

· Hands-on experience on log analysis and troubleshooting

· Familiarity with IP Networking, SQL, REST APIs, and Linux

· Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

· Previous experience with outbound contact center products is a plus.

Key Skills

· Contact Center Outbound

· API

· Linux

· SQL

· AWS

Shift: Night Shift
Work mode: Work from office

Why Five9

At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Customer Care Specialist - International, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through voice. Our customers are at the heart of everything we do. You'll use your problem-solving skills and friendly approach to craft solutions that leave them happy.

With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.

A day in the life (Responsibilities)

• Leverage your Toast product knowledge and customer service skills to answer Toast customer voice calls and casework. 
• Write clear, concise, and professional messages that ensure customers understand exactly what's going on. 
• Ability to communicate complex technical information efficiently. 
• Expertly balance business applications and customer chats staying organized and meeting deadlines. 
• Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. 
• Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role. 
• Conduct Toast procedures to escalate and coordinate the customer response per Toast values. 

What you'll need to thrive (Requirements)

• A minimum of 3 year Bachelor’s degree in any area, or any other related discipline.
• 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues.
• Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. 
• Strong written communication and typing skills.
• French language proficiency at B2/C1 level – required to support French-speaking customers effectively.
• Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation.
• Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers.
• You can handle your workload and prioritize tasks effectively, even when things get busy.
• You enjoy collaborating with others and fostering a positive work environment!
• Shifts: Night Shift and Rotational week offs  (including weekends and holidays) within a 24x7 support structure.
• Initial 6 months: Work from Office (Chennai).
• Post-training: Hybrid (3 days onsite, 2 days remote).

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Core Responsibilities

● Act as the primary point of contact for each assigned member—building trust, offering
personalized support, and delivering a consistently high-touch experience.
● Bridge the gap between health and technology by helping members understand and leverage
the Twin platform to make informed lifestyle changes.
● Speak to members at a defined frequency, ensuring structured conversations that add value,
instill motivation, and drive positive health outcomes.
● Provide individualized nutrition and lifestyle coaching focused on remissioning chronic
metabolic diseases and improving overall health.
● Motivate and empower members to achieve their health goals through sustained behavior change,
education, and encouragement.
● Interpret and review member health data daily, enabling timely and actionable interventions.
● Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism—members
must heal through scientific guidance, not restriction.
● Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding,
engagement, and trust in the process.
● Take full ownership of member adherence, retention, and reactivation, using early signals to
proactively prevent drop-offs. ● Handle exceptions and escalations calmly and professionally, providing solutions and emotional
support during moments of distress.
● Champion scoreboard-driven performance—monitoring key metrics like member engagement,
retention, nutrition adherence, and health outcome and referrals.
● Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure
seamless, coordinated care delivery.
● Maintain full compliance with Twin Health’s SOPs for data, communication, and service
excellence.

Who we are
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.
In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.
Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.
HQ: Washington, DC
>$1B Valuation; >$500M of Capital raised since inception

Job Description – Team Lead
Position Summary:
The Custom Data Integration (CDI) team is the operational backbone that enables Arcadia to ingest and standardize utility data beyond the limits of its core product and automation layer. The team handles non-standard customer needs including integrations with sustainability platforms (e.g., Envizi, ESPM, NZC), custom data deliveries and reports, and processing of indirect, non-standard, landlord, and edge-case bill formats through specialized internal workflows.
As the CDI Lead, you own the Chennai CDI pod end-to-end — throughput, quality, team capability, and operational alignment with India- and US-based Product, Engineering, Customer Success, Project Manager and Data Engineering teams. You are accountable for converting highly unstructured and non-standard requirements into standardized, audit-ready outputs that support customer sustainability reporting, billing audit workflows, and compliance needs.
This is a working-leadership role, not pure people management. You will personally own the most complex projects end-to-end, while DAs and SDAs run simpler projects under your coaching and review. You will design SOPs, onboarding workflows, QA frameworks, and delivery standards across both one-time and recurring engagements — and continuously identify automation opportunities to reduce manual dependency.

Key Responsibilities
Operational Ownership
Own CDI throughput, quality, and TAT adherence across standard and custom workflows, if applicable.
Manage intake queues, balanced workload allocation, and capacity planning across DAs and SDAs based on complexity and priority.
Ensure timely delivery of CDI projects, from new customer onboarding to recurring custom workflows
Run structured operational cadences; proactively manage risks and escalations.
Data Quality & Process Governance
Define and enforce QA standards across all utility data processing workflows.
Build SOPs, exception-handling frameworks, and decision trees for complex and ambiguous scenarios.
Ensure all manual interventions are traceable, auditable, and consistent across team members.
Drive root-cause analysis and partner with R&D and/or RevOps on systemic fixes.

Team Leadership & Development
Lead hiring, onboarding, coaching, performance management, and capability building for DAs and SDAs.
Build team capability to independently handle complex and non-standard customer requirements.
Establish structured skill progression paths (DA → SDA → Lead) to support long-term team stability and retention.
Conduct structured 1:1s and performance reviews aligned to organizational cycles.
Cross-Functional Collaboration
Act as the single point of ownership for CDI delivery across India and US stakeholders.
Partner with India/US counterparts and different stakeholders on customer escalations, onboarding handoffs, and edge-case triage.
Translate operational complexity into structured feedback for Product and Engineering to reduce manual dependency over time.
Maintain written-first communication across Slack, Jira, and Confluence.
Automation & Scale
Identify repetitive manual workflows suitable for automation or standardization.
Build lightweight automations within the team (Python, SQL, scripting) for small-volume work that doesn't warrant an Engineering build.
Collaborate with Engineering/Product to prioritize larger automation initiatives based on operational impact and customer value.
Reporting & Metrics 
Own operational dashboards covering throughput, TAT, error rates, rework %, and exception trends.
Provide weekly and monthly performance updates to leadership.
Forecast capacity needs against customer demand and complexity mix.

Required Experience & Skills 
Experience
5+ years in data operations, solutioning, data integration, or data quality roles, including 2+ years leading a team of 5 or more.
Experience in SaaS, data platforms, or operations-heavy environments with direct customer impact.
Demonstrated exposure to offshore–onshore collaboration with US stakeholders.
Technical & Domain Skills
Strong SQL for analysis, validation, and debugging.
Working Python — able to write scripts that automate repetitive work, parse files, and transform data. Engineering-grade depth not required.
Advanced Excel/Google Sheets for operational analysis.
Experience with Jira, Confluence, and structured operational workflows.
Understanding of document-heavy workflows (PDF/OCR extraction, parsing, structured transformation).
Exposure to utility, energy, billing, or similar unstructured data domains is highly desirable.
Operational & Leadership Strengths
Proven ownership of SLAs across complex, variable workflows.
Strong systems thinking — able to convert operational chaos into structured, repeatable processes.
Excellent written communication for cross-time-zone execution.
Calm, structured decision-making under escalation.

Nice to Have
Experience in sustainability, ESG, or clean energy domains.
Hands-on integration experience with platforms such as Envizi, ESPM, NZC, etc.
Familiarity with utility billing constructs (statement data, tariffs, demand charges, interval data).
Experience scaling operations teams from early-stage to mid-size structures.

Benefits:
Competitive compensation based on market standards.
We are working on a hybrid model with remote first policy
Apart from Fixed Base Salary potential candidates are eligible for following benefits
Flexible Leave Policy
Office is in the heart of the city in case you need to step in for any purpose.
Medical Insurance (1+5 Family Members)
We provide comprehensive coverage including accident policy and life Insurance.
Annual performance cycle
Quarterly team engagement activities and rewards & recognitions
L&D programs to foster professional growth
A supportive culture that values diversity, empathy, teamwork, trust, and efficiency

Eliminating carbon footprints, eliminating carbon copies.
Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Why we're hiring:

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

What you'll be doing:

• Monitoring Workday integrations, keeping the integration lead updated with potential high impact issues.
• Ensuring incidents are clearly and regularly updated to allow successful handover to the next timezone taking over in progress incidents.
• Troubleshooting and resolving the most complex integration support issues in a timely manner.
• Maintaining integration support issue list with new issues found.
• Clearly document results/solutions as needed and updated existing documentation when necessary.
• Responsible for development and enhancement of integrations as assigned on BAU, potential for involvement in integration aspects of new projects from inception.
• Continually review integrations to make sure that they meet the highest standards possible.
• Accountable for maintaining up to date integrations documentation and diagrams.
• Engage positively with other IT teams and lead resolving issues across interconnected platforms.
• Working with business partners to gather requirements for enhancements to existing integrations and delivery of new integrations as requested.
• Maintain expertise on new integrations functionality/features/capabilities in Workday, wider industry, and technology trends.

What you'll need:

• Strong Workday integrations development and support experience with requirements gathering, analysis and solution design experience ideal.
• Ability to understand business needs & requirements and turn into clear deliverables.
• Experience of creating/supporting Workday integrations of multiple types: Studio, Core connectors, RaaS, EIB, Payroll integrations PECI/ PICOF, BIRT.
• Good working knowledge of web service technologies (REST, SOAP, JSON, HTTP, SSL, PGP, SAML, etc).
• Proficiency with XML, XPath and XSLT.
• Understanding of HCM/Financials functionality and Workday integration best practices.
• Any knowledge of Informatica would be an advantage.
• Excellent technical understanding of SaaS platforms including integrations, security standards and data.
• Ability to work with multiple external teams.
• Strong ability to work with other platform/product teams to achieve goals.
• Delivery and customer focused, with high energy and drive.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Strategic Project Lead / Delivery Manager 

Data Annotation & AI Delivery

8+ Years of Experience

Position Overview

We are looking for a seasoned Delivery Manager (8+ years of experience) to lead large-scale data annotation and curation projects in support of cutting-edge LLM and multimodal AI research. You will oversee end-to-end delivery for projects with 100+ team members, ensure world-class data quality, and drive process and tooling innovation in collaboration with AI researchers and cross-functional teams.

This role is ideal for someone who combines deep technical expertise, proven leadership in managing large teams, and a passion for advancing AI/ML innovation. Given that our key customers operate in the data analytics, data engineering, and Business Intelligence (BI) space, the ideal candidate will bring hands-on leadership experience with platforms such as Databricks and Snowflake, enabling them to deeply understand customer domains, speak their language, and deliver annotation outcomes that are contextually relevant and technically sound.

Primary Responsibilities

1. Team Leadership & Development

• Lead, mentor, and grow large-scale teams of annotators and trainers.
• Drive performance management, career development, and targeted training.
• Foster a culture of excellence, ownership, and continuous learning.
• Design and implement motivation strategies (including gamification) to boost engagement and reward top performers.

1. Project Management & Coordination

• Define and manage project scope, objectives, timelines, and quality metrics.
• Align with cross-functional stakeholders on goals and deliverables.
• Proactively identify and resolve delivery risks, blockers, and dependencies.
• Provide clear and consistent reporting on progress, challenges, and solutions.

1. Data Quality & Integrity

• Own quality control and data integrity across the annotation lifecycle.
• Analyze datasets to identify trends, anomalies, and insights for improvement.
• Implement best practices for annotation, evaluation, and data curation.
• Share learnings and continuously improve quality processes.

1. Technical Collaboration & Innovation

• Partner with engineering and research teams to optimize internal tooling.
• Stay ahead of emerging trends in AI, ML, and multimodal processing.
• Champion innovations that reduce task completion times and improve efficiency.
• Maintain clear and scalable documentation for processes and training.

1. Customer & Domain Engagement

• Serve as a domain-knowledgeable point of contact for customers operating in data engineering, analytics, and BI environments.
• Leverage hands-on experience with platforms like Databricks and Snowflake to understand customer data workflows, terminology, and quality expectations.
• Translate customer-specific data engineering and BI contexts into clear, actionable annotation guidelines and quality benchmarks for delivery teams.
• Collaborate with customers to define annotation taxonomies and evaluation criteria that align with their data pipeline and analytics use cases.

Required Skills & Qualifications

• 10+ years of experience in engineering, program management, or delivery of large-scale projects.
• Proven ability to lead and scale large teams (100+ members) with measurable impact.
• Strong technical grounding in AI/ML, data annotation, and multimodal systems.
• Hands-on leadership experience in data analytics, data engineering, or BI domains, with working knowledge of platforms such as Databricks and/or Snowflake (architecture, pipelines, data modeling, and production workflows).
• Familiarity with the modern data stack including ETL/ELT pipelines, data warehouses, data lakes, and BI tools (Power BI, Tableau, Looker, or similar).
• Ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Proficiency in Python (preferred) or Swift for data analysis and automation.
• Strong mathematical and analytical skills for data-driven problem solving.
• Experience in data curation, annotation pipelines, and quality control.
• Excellent communication and stakeholder management skills.
• Track record of driving high-quality outputs under tight deadlines.

Preferred Skills & Qualifications

• Advanced degree in Computer Science, Data Science, AI, or related fields.
• Experience applying gamification to workforce engagement.
• Familiarity with modern project management tools & methodologies.
• Exposure to state-of-the-art multimodal AI technologies.
• Prior experience managing annotation or data labeling projects for customers in the data engineering, analytics, or BI space.
• Familiarity with SQL at an advanced level and data orchestration tools such as Apache Airflow, dbt, or Prefect.
• Certifications in Databricks (e.g., Data Engineer Associate) or Snowflake (e.g., SnowPro Core) are a plus.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

Be a part of building our Global People Shared Services team (PeopleHub). We’re looking for someone interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub ( shared services)  Manager, in India, you’ll provide foundational support for employee requests, HR systems, and critical people processes. This is a great opportunity for someone with a willingness to learn, build operational muscle, and contribute to creating an exceptional experience for Toast employees across the globe.

You’ll work alongside a collaborative team and gain hands-on experience with key people systems and processes. You’ll also have the opportunity to assist with process improvements and contribute to documentation efforts that help us scale smarter.

Work Mode: Hybrid (2 days in office per week)

Work Hours: 9am - 6pm IST (need to support 2pm-11pm if required based on the business needs and should be open to work on Public holidays as well)

A day in the life (Responsibilities) 

• Support accurate data entry in our HR systems (like Workday and Greenhouse)
• Workday experience is mandate
• Help maintain clean and consistent employee records through regular checks and updates
• Assist with employee lifecycle activities like onboarding, offboarding, and internal changes
• Monitor and manage employee inquiries via our ticketing system, ensuring timely resolution or escalation when needed
• Partner with teams like Benefits to help answer employee questions and support program execution
• Keep internal documentation up to date to ensure clarity and continuity
• Assist with ad hoc projects that improve how we operate or deliver new programs
• Work in a data-sensitive environment, always ensuring data privacy and maintaining confidentiality to support full compliance with company policies. 

What you'll need to thrive (Requirements)

• Bachelor’s degree in a relevant field,
• 4+ years of relevant experience in Shared service HR operations
• A desire to learn and grow in HR or People Operations
• Strong attention to detail, commitment to accuracy
• Proficiency in fundamental computer operations and using Google Workspace
• Ability to clearly and consistently communicate with employees
• Great time management and organizational skills
• A positive attitude and a team-first mindset
• Comfortable following processes and asking questions when you’re unsure
• Understanding of employment laws, regulations, and best practices related to recruitment and candidate management

Nice to Have

• Experience in HR Shared Service, customer service or administrative support
• Awareness of tools like Workday, Greenhouse, ServiceNow, or ticketing systems
• Interest in learning more about benefits, onboarding, or HR systems

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, MySQL, Spring Framework, Hibernate, Apache Flink, Apache Hudi, Clickhouse and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross-functionally with go to market teams.

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, Kotlin, MySQL, Spring Framework, Hibernate and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Software Engineer III 
  
  

Who we are  

Perch Energy is a mission-driven company that focuses on expanding access to clean and affordable energy through community solar. Community solar breaks down the traditional barriers preventing most people from participating in the renewable energy economy by making it accessible, affordable, and more equitable for all. We work in several states across the US to bring community solar to communities and individuals who can most benefit from a more inclusive energy system. By managing the customer experience for solar farm owners, Perch is able to bring electricity bill savings to the masses, from renters and homeowners to businesses, institutions, municipalities and more by connecting them to community solar projects in their area. Perch isn't just a for-profit company, we're a for-purpose company—accelerating the shift to renewables nationwide. Everyone deserves to benefit from clean energy. Everyone has a place on this Perch!  

What we’re looking for  

We’re looking for a Software Engineer III who is passionate about building reliable, scalable backend systems and enjoys working across the stack when needed. You are a hands‑on engineer who thrives on solving real‑world problems, writing clean and maintainable code, and collaborating closely with teammates to deliver high‑quality features end‑to‑end. 

You bring strong engineering fundamentals, a growth mindset, and the ability to work independently on well‑scoped projects — owning medium‑sized features from design through deployment in alignment with our engineering best practices. You’re comfortable contributing to technical discussions, making thoughtful trade‑offs, and following established architectural patterns as you deepen your understanding of our systems. 

This role is fully remote, based in India and offers the opportunity to meaningfully influence backend architecture, shape engineering best practices, and work with a mission-driven, high-performing team.  

What you’ll own  

As a Software Engineer III, you will have clear ownership over features, with opportunities to contribute across the stack:  

• Own and deliver small to medium-sized backend features end-to-end: From technical discovery and design through implementation, testing, deployment and iteration 

• Take technical ownership of one or more non‑critical backend services or components: Ensuring they remain reliable, maintainable, well‑documented, and easy to extend. 

• Write clean, modular, testable code: Primarily in Ruby, Ruby on Rails, and Python, while contributing to frontend code when needed to support full‑stack feature delivery. 

• Contribute to the design and evolution of our APIs: Including GraphQL and REST endpoints that power frontend and partner‑facing applications, following established architectural patterns and best practices. 

• Ensure strong observability and operational health of owned services: Through logging, monitoring, alerting, and contributing to root‑cause analysis and follow‑through improvements. 

• Actively participate in technical discussions: Bringing thoughtful perspectives that balance simplicity, long‑term maintainability, and performance as you deepen your understanding of Perch’s systems. 

• Support team productivity through high‑quality code reviews and collaboration: Sharing context, helping unblock others, and contributing to a strong engineering culture. 

What you’ll do  

• Design and build scalable, resilient backend systems using Ruby on Rails, Python and PostgreSQL  

• Contribute to implementation of complex features and integrations, including external systems such as Salesforce  

• Take technical design decisions independently for your features 

• Own and evolve GraphQL services that power frontend and partner-facing applications  

• Improve system reliability through testing, monitoring, alerting, and operational best practices  

• Ship production-ready code frequently using a modern CI/CD pipeline  

• Review code and designs with a strong focus on maintainability, performance, and long-term impact  

What will help you succeed  

Experience & leadership  

• 4+ years of experience building and operating high-availability backend systems  

• Demonstrated experience delivering backend features and owning systems 

• Strong fundamentals in system design, API design, and data modelling  

• Ability to clearly communicate technical decisions and trade-offs to both technical and non-technical stakeholders 

• Actively represent engineering team in key discussions with US stakeholders 

• Proven experience mentoring junior engineers and raising the technical bar of a team  

• Comfortable working in ambiguous problem spaces and iterating toward robust solutions  

Backend & infrastructure  

• Strong experience with Python or Ruby, including proficiency in at least one web framework: 

• Ruby on Rails 

• FastAPI, Django or Flask 

• Working knowledge of ReactJS, with the ability to contribute to frontend components to support full‑stack delivery 

• Advanced SQL skills and experience with PostgreSQL or similar relational databases  

• Hands-on experience with AWS services such as S3, SQS, SES, EventBridge, or similar cloud-native services.  

• Containerization using Docker  

• Exposure to distributed systems or platform engineering  

• Familiarity with background jobs, async processing, and event-driven workflows  

Bonus points for  

• Experience integrating with Salesforce or other enterprise platforms  

• Experience designing and owning  GraphQL APIs (Apollo or similar)  

• Strong opinions (loosely held) on backend architecture, scalability, and system design  

• Exposure to AI-assisted engineering—such as using modern AI tools for coding, debugging, testing, documentation, or exploring LLM-based workflows in backend systems  

• Familiarity with observability and distributed tracing tools such as OpenTelemetry, Jaeger, Prometheus, or similar  

• Experience with container orchestration and deployment using Kubernetes and Helm charts  

• Passion for sustainability, clean energy, and building mission-driven products  

What success looks like in this role  

• Backend systems scale reliably as usage, data volume, and complexity grow  

• Engineers move faster due to clear APIs, architecture, and standards  

• Production issues are identified early and resolved with lasting fixes  

• Technical debt is addressed proactively rather than reactively  

• The backend platform enables product teams instead of limiting them  

Benefits:   

• Competitive compensation based on market standards.  

Apart from Fixed Base Salary potential candidates are eligible for following benefits  

• Flexible Leave Policy  

• Office is in the heart of the city in case you need to step in for any purpose.  

• Medical Insurance (1+5 Family Members)  

• We provide comprehensive coverage including accident policy and life Insurance.   

• Annual performance cycle  

• Quarterly team engagement activities and rewards & recognitions  

• L&D programs to foster professional growth  

• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency   

Eliminating carbon footprints, eliminating carbon copies. Here at Perch, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Perch is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.  
  
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Tax Operations team works closely with our clients, agencies, and internal teams such as onboarding, customer care, and banking. Our primary focus is ensuring compliance with US payroll tax filing and deposits for our clients.The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team. This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience.  In addition, the Tax Specialist will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

Work mode: Hybrid (2 days in office every week)

Work Timing : 3:00 PM - 12:00 AM IST

A day in the life (Responsibilities) 

• Perform routine payroll tax profile audits of existing clients to ensure accuracy
• Processes payroll corrections to prepare for amendments and communicates summaries of the corrections to clients
• Completes monthly New Hire Reporting to state agencies
• Assists in monthly, quarterly and annual tax filing audits
• Communicates with clients regarding missing or invalid account information
• Maintain individual performance to meet established team goals and OKRs
• Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations
• Participate in various processes and initiatives to ensure accurate payments and filings of client taxes

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience,
• 1 to 5 years experience working in a similar role or closely related field
• Knowledge of US payroll taxes including federal, state, local, and paid family leave
• Prior experience in a customer service role
• Excellent written and verbal communication skills
• Ability to adapt to change and varying job responsibilities
• Effectively manage time and self-start projects
• Comfortable working with sensitive/confidential information
• Proficient in Microsoft Excel

Payroll Tax Terms (Nice to Have)

• Local Tax filings / LIT
• US Payroll / Taxation
• Payroll Audits
• 401k, SCORP, garnishments, pretax deduction
• Payroll Testing

Payroll Tax Terms (Great to Have)

• Amended returns / Amendments
• 941, 940, W2 Filing, SUI/SUTA, FICA, Social Security, Medicare
• TPA, POA

AI at Toast 

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
  
  As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.

Key responsibilities include:

• Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
• Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
• Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
• Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
• Create, update, and maintain Workday documentation with process guides and end-user training materials.
• Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
• Address incoming questions, requests, and issues while maintaining strong communication.
• Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms

About you

• Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
• 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
• Experience with Workday Absence Management and Security configuration preferred.
• Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
• Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
• Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
• Detail-oriented with excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with a proactive, customer-focused mindset.
• Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

In this role you will be a member of the Workday Services team supporting and enhancing our existing Workday deployment, this role will grow as we further deploy and expand our Workday PSA and integrated applications for both coverage geographically and capability.

Reporting to the Workday PSA Product Manager this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our Workday solution.

Working hand in hand with the wider Workday Services team and our AMS partner you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in Workday PSA and integrated applications (Zimit, Dayshape, Monday.com).

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you'll be doing:

• Lead PSA workstreams, owning solution design, configuration quality, and delivery against business requirements within Workday
• Review configuration and deliverables to ensure alignment with global design standards and architectural principles
• Drive end-to-end delivery of enhancements, from concept through deployment, resolving complex functional and design challenges
• Collaborate with cross-functional teams (Finance, HCM, integrations, reporting) to ensure cohesive, end-to-end solutions
• Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends
• Expert in the art of the possible with Workday and providing creative solutions, challenge assumptions and guide users toward best practices
• Safeguard global design standards and principles against competing requests for change
• Make recommendations for continuous improvement including using technologies such as AI and RPA

What you'll need:

• Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
• Outstanding understanding of professional services processes (Project Accounting, CPQ, P2P, O2C, Billing Schedule, Revenue Schedule, Resource Management) and systems in a global organisation, Workday PSA experience a bonus
• Strong ability to inspire, engage, and coach a diverse team and create an inclusive culture across geographical boundaries
• Develop trusted relationships with key stakeholders in ET and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
• Strong technical knowledge of integrations with Workday
• Creative solutioning and strong problem-solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday Financials Consultant to join our Workday Services team supporting and enhancing our existing Workday deployment. This role and team will grow as we further deploy and expand our Workday Financials coverage across WPP.

Reporting to the Workday Financials Product Manager this role is responsible for providing senior levels of technical and process expertise across Workday Financials. Working hand in hand with the wider Workday Services team, you will build relationships with our process owners, Shared Service Centre, and stakeholders as a source of expertise and support for Workday Financials and integrated applications. 

What you'll be doing:

•    Solution and oversee deployment of Enhancements to our existing Financials deployments
•    Diagnose and resolve assigned tickets for Workday Financials and integrated applications
•    Investigate any functionality being released/introduced and collaborating with other functional Workday resources
•    Maintain expertise on new functionality/features/capabilities in Workday and wider industry/financials/technology trends
•    Accountable for maintaining up-to-date process documentation
•    Expert in the art of the possible with Workday and providing creative solutions
•    Safeguard global design standards and principles against competing requests for change
•    Train other members of the team on Workday Financials and associated processes

What you'll need:

• Workday Financials experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
• Ability to accurately collect information to understand and assess the clients’ needs
• Excellent finance/accounting knowledge in a global business and ability to communicate with finance colleagues
• Understanding of Shared Services operating models
• Strong ability to inspire and engage with a diverse team and create an inclusive culture across geographical boundaries
• Develop trusted relationships with key stakeholders in WPP ET and across the wider WPP business
• Strong technical knowledge of integrations is a plus
• Creative solutioning and strong problem-solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

As a Technical Writer you will develop product enablement resources for all audiences, including our internal stakeholders—from our customer success team to our partners—and our external customers. The content resources you create will help ensure the success of our implementation projects and help customers use our product.

Preferred Skills:

• 7 to 9 years technical writing experience for a SaaS/PaaS company.
• Ability to edit, write, and revise all technical material for consistency and accuracy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Ability to multi-task and be a self-starter.

Roles and Responsibilities:

• Write and edit technically accurate, high-quality content. 
• Assess core personas and their motivations and develop the appropriate content to support them.
• Determine the clearest and most logical way to present product information for user comprehension.
• Act as user advocate in the creation and review of UX content.
• Generate innovative ideas for content development and delivery.
• Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of topics and user and content needs, create content for documentation and user interfaces, and help define product language and terminology.
• Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of Solutions topics and user and content needs, create content for Solutions documentation and user interfaces, and help define product language and terminology.]
• Maintain and update content as the product evolves.
• Implement content feedback channels to identify and solve problems via documentation.
• Provide writing guidance and reviews for other contributors.
• Contribute to defining language styles, including the look, feel, mood, and voice for all content types.

Educational Qualifications 

• Bachelor’s Degree in a related field is required.

This role is based at our office at WTC 11th floor, Old Mahabalipuram Road, SH 49A, Kandhanchavadi, Kottivakkam, Chennai, Tamil Nadu 600041, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Senior Software Engineer, Billing

 Job Description: 

As a Sr. Backend Engineer, you will be a key player in our team, responsible for the design, development, and maintenance of our next-generation Billing service.  

 Responsibilities: 

• Design, construct, test, and maintain a highly scalable, event-driven billing service. 

• Build and operate ingestion pipelines that consume usage events from Pub/Sub and other upstream sources. 

• Implement metering, rating, aggregation, and reconciliation logic that guarantees correctness and idempotency at scale. 

• Ensure systems meet business requirements, regulatory needs, and industry best practices. 

• Collaborate with product managers, architects, engineering leaders, and test engineers to deliver new billing capabilities. 

• Drive improvements on billing reliability, accuracy, performance, and cost efficiency. 

• Troubleshoot and support the platform in production, including on-call rotations. 

 Qualifications: 

• 5+ years of software engineering experience. 

• 3+ years of Java backend development, with hands-on experience using Spring Boot. 

• Degree in Computer Science, IT, or similar field; a Master's is a plus. 

• Strong Computer Science fundamentals in design, data structures, algorithms, problem solving, and complexity analysis. 

• Experience designing and implementing RESTful APIs and event-driven services. 

• Strong understanding of event-driven architectures and asynchronous processing. 

• Experience with messaging systems (Pub/Sub, Kafka, or similar) and at-least-once / exactly-once processing semantics. 

• Hands-on experience with the GCP ecosystem (Pub/Sub, GCS, GKE, Cloud SQL, BigQuery, or similar). 

• Experience architecting, developing, and operating internet-scale, distributed, mission-critical services. 

• Prior experience in developing new features and debugging complex issues with minimal supervision. 

 Nice-to-have: 

• Previous experience building or operating billing, metering, rating, or invoicing systems. 

• Familiarity with file-based data formats such as CSV and Parquet. 

• Experience with stream processing frameworks (Apache Beam/Dataflow, Flink, Spark Streaming). 

• Previous experience in the Contact Center or Telco industry. 

Senior Certinia Professional Services (PSA) Cloud Administrator – India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

To support our continued growth, we are seeking a Senior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary hands‑on admin for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combines deep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for high‑growth SaaS organizations.

 Key Responsibilities

• Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
• Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
• Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.
• Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
• Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.
• Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
• Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
• Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
• Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.

• Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.
• Support UAT and change management activities for features and processes implemented.

Key Requirements:

• Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience).
• 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
• 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
• PSA System Administration certification is required.
• Salesforce Advanced Admin certification required.
• Lead solution design and development across Salesforce and Certinia PS Cloud
• Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
• Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
• Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
• Experience working in Agile or iterative delivery environments is preferred.
• PSA implementation experience is preferred.

Why You’ll Love This Role:

• You’ll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.
• You’ll own both solution and hands‑on delivery, leading key design decisions while still writing the critical pieces of code and integration logic.
• You’ll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As an Application Support Engineer (Level 2) on the Global Customer Support team, you will play a pivotal role in delivering high-quality technical support while leveraging emerging AI capabilities to enhance customer experience and operational efficiency. This role provides the opportunity to deepen your technical expertise in Zuora Billing, contribute to continuous product improvement, and adopt AI-driven approaches to modernize support workflows.

• Deliver Advanced Technical Support: Provide Level 2 support for Zuora Billing by troubleshooting complex customer issues through ticketing systems and live sessions (e.g., Zoom). You will take full ownership of cases from initial investigation through resolution, ensuring timely and effective outcomes that maintain high customer satisfaction.  
• Diagnose, Triage, and Resolve Issues: Analyze and prioritize incoming issues based on severity and business impact, applying strong problem-solving skills to identify root causes. Investigate defects, document findings, and either resolve issues directly or escalate with well-defined technical context.
• Leverage AI to Enhance Support Efficiency: Utilize AI-powered tools to accelerate issue diagnosis, improve response quality, and reduce resolution times. You will also contribute to refining AI-driven support workflows by providing feedback on tool effectiveness and identifying opportunities for automation.
• Collaborate Cross-Functionally: Work closely with Engineering and Product Management teams to advocate for customer needs, contribute to defect resolution, and influence product improvements. Your insights will help shape better product functionality and reliability.
• Enhance Knowledge and Support Operations: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining high-quality documentation, including solutions related to configuration, customization, and integrations. You will also manage critical escalations and ensure clear, proactive communication with stakeholders.

About You

The business outcomes you will impact include (but are not limited to):

• Provide high-quality technical support to Zuora customers via ticketing systems and live sessions (e.g., Zoom), ensuring an excellent customer experience.  
• Analyze, track, and resolve customer issues promptly to maintain high levels of client satisfaction.  
• Triage and prioritize issues based on severity, business impact, and customer urgency. 
• Collaborate closely with Engineering and Product Management teams to advocate for customer needs and drive product improvements. 
•  Investigate customer inquiries, document defects, and troubleshoot issues—resolving or escalating as needed.  
• Take full ownership of customer issues from initial report through to resolution and closure.  
• Build deep expertise in Zuora Billing from both technical and business perspectives.  
• Contribute to Knowledge-Centered Service (KCS) by documenting solutions, including configuration, customization, and integration scenarios.  
• Manage critical escalations effectively, ensuring timely communication and resolution.  
• Deliver Level 2 (L2) support specifically for the Zuora Billing product.  
• Act as a Subject Matter Expert (SME) in Billing, mentoring and guiding team members.  
• Continuously expand knowledge across the broader Zuora product suite.  Participate in a 24/7 global support model, including rotational shifts and weekend on-call duties.

Your experience and skills

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).  Minimum of 3+ years of experience in Application or Technical Support roles.  

• Experience leveraging AI tools to improve efficiency, productivity, and quality in daily work activities.

Hands-on experience with billing systems or financial enterprise applications.  Strong technical proficiency in SaaS-supporting technologies such as:  XML, REST APIs, SOAP APIs  SQL, Kibana  Web services, HTML  Java and/or JavaScript  Experience working in a 24/7 rotational shift environment.  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences.  Proven ability to collaborate effectively with global, cross-functional teams. Strong problem-solving mindset with the ability to remain composed under pressure.  Demonstrated eagerness to learn new technologies, tools, and processes in a fast-paced environment.  

About the Team

The Global Customer Support team plays a critical role at Zuora, serving as a primary point of contact for customers and a key advocate for their overall experience. The team comprises over 100+ ZEOs across multiple global locations, strategically organized by functional expertise and support tiers. These tiers are designed to address increasing levels of complexity, aligned with the corresponding skills and experience required to effectively resolve customer needs.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

FourKites is looking for a driven and customer-obsessed Product Manager to join the Visibility Group to lead the Customer Experience (CX) team. In this role, you will be responsible for understanding how customers adopt and use our visibility products and translating those insights into targeted product improvements that drive measurable adoption outcomes.

You will work hands-on with usage data, engage directly with customers and internal teams, and collaborate closely with engineering, design, and customer success to build a product experience that customers love.

 This role requires significant overlap with US Central Time hours to effectively partner with North American customers and the broader FourKites team.

What you'll be doing

• Customer Adoption & Product Experience

•   Own the adoption metrics for the Visibility Group's product portfolio — define, track, and analyze feature usage, engagement, and retention KPIs.
•   Identify adoption gaps and friction points through direct customer engagement, usage data analysis, and feedback loops with Customer Success and Sales teams.
•   Develop and execute a product adoption roadmap with prioritized enhancements that drive measurable improvement in customer engagement and stickiness.

• Data Analysis & Insights

•   Work hands-on with product usage data and analytics platforms to generate actionable insights on customer behavior and feature utilization.
•   Build and maintain dashboards and reports to monitor adoption trends across customer segments, geographies, and product areas.
•   Partner with Data Science and Engineering teams to improve data instrumentation, event tracking, and reporting capabilities.
•   Translate quantitative data findings into clear product hypotheses and prioritized backlog items.

• Customer Engagement & Discovery

•   Actively engage with customers across various touchpoints — onboarding calls, QBRs, support escalations, and product feedback sessions — to develop a deep understanding of their workflows and unmet needs.
•   Collaborate with Customer Success Managers to build structured feedback channels that surface systemic product gaps.
•   Champion the voice of the customer in internal product planning discussions and roadmap prioritization.

• Product Development

•   Translate customer insights and usage data into detailed product requirements, user stories, and acceptance criteria for engineering teams.
•   Partner closely with engineering and design through the full development lifecycle — from discovery and scoping through delivery and post-launch monitoring.
•   Manage and prioritize the CX product backlog, balancing short-term adoption levers with longer-term platform enhancements.

• Cross-Functional Collaboration

•   Work with Product Marketing and Enablement teams to develop onboarding materials, feature announcements, and adoption playbooks.

•   Collaborate with Presales and Solutions teams during deal cycles to gather market requirements and inform the product roadmap.

Who you are

• 4+ years of product management experience in B2B SaaS, with demonstrated focus on customer adoption, product-led growth, or customer experience.
• Proven ability to work hands-on with data — comfortable querying databases (SQL), working with analytics tools, and building data-driven narratives.
• Strong customer engagement skills — experience conducting customer interviews, discovery sessions, and translating qualitative feedback into product requirements.
• Experience working cross-functionally with engineering, design, and customer success teams in an agile environment.
• Excellent communication skills with ability to work effectively with US-based teams and customers during CST business hours (significant schedule overlap required).
• Demonstrated ability to leverage AI tools (e.g., Claude, ChatGPT) to accelerate product workflows — including synthesizing customer feedback, drafting requirements, and generating data insights at speed

Preferred

• Domain experience in supply chain, logistics, or transportation technology.
• Prior exposure to enterprise SaaS onboarding, customer health scoring, or NPS-driven product improvement programs.

Note: Role would require to work in Night Shift

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits:

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

About the Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership.

What You'll Do

• Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
• Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
• Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
• Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
• Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
• Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
• Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
• Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
• Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
• Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
• Identify reusable integration patterns and AI workflow templates and formalize them for the team library
• Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
  
  

What We're Looking For

• 5–8 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
• Strong proficiency in Java (required) and one or more of: Python or Ruby - writes clean, production-grade code with test coverage, clear design rationale, and a standard other engineers can follow
• Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
• Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
• Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
• Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
• Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
• Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
• Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
• Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
• Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Deep familiarity with enterprise integration patterns and a track record of applying them to complex, multi-system enterprise environments
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually — customers and internal stakeholders should be able to read your design without needing to ask what it means

Background working in a Forward Deployment, Field Engineering, or similar customer-embedded technical role


Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle  to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 1+ years of hands-on Appian technical experience.
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. 

This role combines experienced product management leadership with the pivotal responsibilities of a Group Product Lead, offering an opportunity to shape the product strategy and the missions of several teams. You will oversee the product management execution working closely with the product managers for several cross-functional software engineering teams around the world. This position reports to the Head of Product for the Platform Engineering Strategic Business Unit, which is responsible for Appian Cloud offering.

An excellent candidate will come with a wide range of experience in a product leadership role in the cloud infrastructure domain at a software-as-a-service firm. The product portfolio owned by this position will cover a wide range of cloud native infrastructure and services – from the highly available, resilient, scalable, and efficient infrastructure components on which all Appian Cloud services operate to the the scalable, enterprise-grade managed services that power the backend data persistence and event streams for customer sites in Appian Cloud. You will provide product management leadership for initiatives that deliver efficient and scalable infrastructure, core compute capacity, and managed data planes as multi-tenant services to accelerate the innovations of Engineering teams throughout the department. Your portfolio will include aspects that intersect with AWS account and VPC topology, Kubernetes clusters, network mesh, and edge web layer, as well as efforts to transform existing systems and software components into cloud-native, Kubernetes-based and multi-tenant managed services while achieving incremental value for our customers from intermediate milestones.  

You'll form strong relationships with counterparts within the Engineering department as well as stakeholders in other departments. You will oversee the creation of an impactful vision and ensure alignment between the product managers in your group and the roadmaps of the feature teams that rely on the services and frameworks provided by your organization. You will be accountable for the business impact of the features your group delivers. This includes owning the product strategy and feature backlog and ensuring effectiveness and adherence to standard product management processes. 

This position is based at our office in Chennai, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. This role will be 5 days office based from 11th Floor, Tower B, Brigade World Trade Center, Chennai.

What you'll do:

• Oversee the initiation, planning, execution, and rollout for strategic initiatives.
• Lead the creation and ongoing maintenance of a multi-team, short-term and long-term feature backlogs strongly aligned to product and corporate vision.  
• Initiate and facilitate conversations across business units and departments to reach alignment on strategy, roadmap, key investments and messaging.  
• Build relationships with key business stakeholders, keeping them apprised of important features, critical scope changes, planned investments.
• Help identify and cultivate the next generation of product management leaders.
• Provide constructive feedback on feature specifications to ensure new feature delivery provides optimal impact.
• Coach product managers on balancing functional and non-functional enhancements and 
  system improvements.
• Continuously enhance and improve the product management processes and techniques at Appian.

About you:

• Strong technical background, likely as a former software architect or developer who later became a product manager.
• Proven people management skills in guiding product managers to success.
• Passion for the backend and infrastructure technologies that power cloud-based enterprise software systems, including proprietary, open-source, and industry-standard 
  components, especially those in the Cloud Native Computing Foundation landscape.
• Experience with cloud native technologies and Kubernetes. An especially strong candidate will have previous exposure to the infrastructure behind Software-as-a-Service 
  cloud product offerings.
• Understanding of networking and cross-VPC connectivity and the security and compliance requirements that apply to such systems with respect to enterprise 
  customers. Previous experience with zero trust connectivity implementations would be a strong asset.
• Understanding of data persistence, object storage services, event streaming platforms, multi-tenant shared services, and the security and compliance requirements that apply 
  to such systems with respect to enterprise customers.
• Experience delivering cloud infrastructure features built using AWS services such as EKS, ECR, transit gateways, WAFs, and Global Accelerator (or similar offering from 
  other cloud providers).
• Strong interest in the scalability, performance, security, observability, and reliability of distributed systems.
• Excellent communication skills, comfortable talking high-level strategy with CxOs in the morning and feature details with developers in the afternoon.

Principal Technical Consultant - Chennai

Description

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for working with our partners and customers to bring their best ideas to life. Joining the Customer Success team at Appian will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our partners and customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. 

Basic qualifications:

• You have 10+ years of overall IT experience with 8+ years of hands-on Appian technical experience.

• B.Tech./B.E. in Computer Science, Information Technology or related field/degree.

• Appian Lead Developer certified.

• Willingness to travel up to 20% to support customer engagements.

#LI-EC1

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation

• Ability to work with clients to define business processes and gather functional and technical system requirements

• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems

• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services 

• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred. 

Some of the tools and resources we will equip you with include: 

• Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and training, but you will also complete a Customer Success specific bootcamp to prepare you for your role of CS Principal Technical Consultant.

• Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow Customer Success members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth.

• Career: Customer Success career planning concentrates on three main tracks - technical, focus, and business and it’s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.  

• Culture:  Appian’s Customer Success group is quickly expanding but the culture continues to make the department feel like a small community. Many social events are planned in the India office and virtually while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

This position is based at our office in Chennai, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best.

You will be the product manager working closely with the team whose mission is to strengthen and optimize site infrastructure by delivering essential upgrades, resource efficiency, and scalable solutions. You will be responsible for the direction and roadmap of a component of the Appian Cloud data plane that ensures reliable, high-performance operations for all Appian Cloud customer sites.

This role is specifically focused on the cloud-native persistence and messaging layer. You will oversee the backend sub-systems—including technologies like S3 and Redis—that power the platform's internal data plane and core services. This component of the software is not directly user-facing but has strong implications on the scalability and reliability requirements our customers expect.

What you will be doing:

• Prioritize and Define: Work on an agile team to prioritize, define, and ensure the success of infrastructure and managed services features for a high-level strategic roadmap.
• Stakeholder Collaboration: Prioritize what we should build and when by collaborating with stakeholders on product vision and strategy, while taking customer feedback into account.
• Technical Discussions: Define how infrastructure features will work through close collaboration with engineers in design sessions and architecture diagrams.
• Backlog Management: Manage the release and sprint backlog through planning, backlog grooming, execution, and review.
• Specification Writing: Write detailed specifications for the team and fellow product managers to review and provide feedback on.
• Impact Analysis: Track adoption and usage of new features, applying appropriate metrics and analytics to evaluate whether they are having the desired impact.
• Ownership: Own features all the way through final documentation, go-to-market, prioritization of bugs, and usage analysis.

About you:

• Experienced: You have 3+ years of relevant experience in product management or engineering, ideally within a Software-as-a-Service (SaaS) company.
• Technical at Heart: You have a strong technical background and an understanding of key concepts related to availability, scalability, resiliency, and security.
• Cloud-Native Enthusiast: You understand the value of cutting-edge infrastructure technologies like Kubernetes and are passionate about cloud-native architecture.
• Strategic Thinker: You are a problem solver with a proven ability to prioritize, negotiate, and execute in a fast-paced environment.
• Clear Communicator: You can draw clarity out of complex environments and communicate technical benefits to various audiences.

Nice to have:

• Cloud Infrastructure Expertise: Experience with AWS services (e.g., EC2, ElastiCache/Redis, S3, EBS, EFS, DynamoDB) to support mission-critical systems.
• Persistence Domain Knowledge: Experience or interest in the scalability and reliability of distributed persistence and messaging systems.
• DevOps Mindset: A believer in the principles of DevOps and Infrastructure as Code.
• Education: BA/BS in Computer Science, Engineering, or a related technical field.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  
 

As a Senior Software Engineer in our Engineering Enablement Group, you will lead the re-design and evolution of our Mobile Branding framework — the system that enables customers to create custom-branded versions of the Appian mobile application for both iOS and Android. You will drive the architectural modernization of the end-to-end branding pipeline, from the customer-facing Forum application and provisioning tools to the backend build service running on Mac EC2 runners in AWS.

By leveraging modern microservices, CI/CD automation, and cloud-native infrastructure, you will transform the current system into a more reliable, scalable, and maintainable platform that reduces manual intervention and accelerates customer delivery. We are looking for a technical leader who can bridge the gap between complex Ruby/Bash-based tooling, Appian process models, and AWS infrastructure to deliver a seamless mobile branding experience.

Primary Qualifications:

• 6-9 Strong working experience with Android and iOS frameworks and mobile application development workflows.
• Familiarity with mobile build systems (Fastlane, Xcode, Gradle) and code-signing workflows.
• Experience with proficiency in Python, with experience in Ruby, Bash, or Go being a plus.
• Advanced experience with AWS infrastructure (S3, Lambda, EC2) and CI/CD pipeline design.
• Strong end-to-end knowledge of pipeline creation, deployment automation, and infrastructure-as-code (Terraform).
• Familiarity with monitoring, observability, and performance tools.

To be successful in this role, you need:

• Architecture & Design: Ability to lead the re-design of the mobile branding pipeline across customer tools, the Forum application, and the backend build service — ensuring reliability, scalability, and fault tolerance.
• Build System Mastery: Deep understanding of mobile build systems, code-signing workflows (iOS provisioning, Android signing), and CI/CD pipelines that automate the full build lifecycle.
• DevOps Ownership: A "builder" mindset toward end-to-end CI/CD pipelines, infrastructure-as-code, and deployment automation across AWS (S3, Lambda, EC2).
• Strategic Problem Solving: Strong debugging skills to resolve complex distributed systems issues across Forum process models, GitLab pipelines, and cloud infrastructure — paired with the ability to mentor teams and lead cross-functional initiatives.
• Product-Centric Engineering: Experience building software in an enterprise SaaS environment with a focus on delivering direct value to customers through automation and tooling.

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are looking for a process-driven Partner Operations Specialist to provide critical support to the global partner ecosystem. In this role, you will ensure partner submitted deal registrations comply with program requirements and Service Level Agreements. You will help bridge the gap between partners, Alliance Managers, and Field Sales to ensure deal progression, while also analyzing data to identify efficiencies and improve the partner experience.

In this role, you will:

• Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance.

• Act as the primary conduit between the partner deal submitters, the alliance team, and field sales representatives to facilitate communication, approvals, and conversion to Stage 2 qualification.  

• Optimize the partner experience by reviewing existing registration processes to identify bottlenecks, reduce errors, and drive operational efficiency. 

• Transform data into insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps.

• Provide ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support. 

About You:

• 1-3+ years in channel operations, sales operations, deal desk, or similar B2B support roles.

• Demonstrated experience navigating and maintaining CRM systems, with a strong proficiency in Salesforce.

• Excellent organizational skills with an ability to manage multiple tasks/projects in a fast-paced environment.

• Exceptional verbal and written English communication skills, capable of interacting professionally with global stakeholders.

• A self-starter who can work independently while remaining deeply integrated within a global team across different time zones.

• Based in Chennai, India.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

We are seeking a detail-oriented Talent Coordinator to support our Talent Acquisition efforts across the APJ region. In this role, you will be responsible for the logistical execution of our hiring process, ensuring a professional and seamless experience for candidates and hiring teams alike.

You will manage high-volume scheduling across multiple time zones and serve as a critical link between recruiters, hiring managers, and prospective employees.

Key Responsibilities

• Regional Coordination: Manage end-to-end interview logistics specifically for the APJ region, demonstrating a strong understanding of regional time zones and scheduling requirements.

• ATS Management: Maintain high data integrity within Greenhouse, ensuring all candidate stages, feedback forms, and job posts are updated accurately.

• Hybrid Scheduling: Coordinate a high volume of virtual interviews and in-office visits, overseeing all necessary room bookings and video conferencing links.

• Candidate Communication: Act as the primary point of contact for candidates, providing timely updates and clear preparation materials throughout the interview loop.

• Process Advocacy: Partner closely with Hiring Managers to ensure interview panels are balanced. You are expected to provide feedback and push back on scheduling requests that may negatively impact the candidate experience or internal efficiency.

• Issue Resolution: Identify and resolve scheduling conflicts or technical issues in real-time, maintaining a calm and professional demeanor under pressure.

• Greenhouse Expertise: Practical, hands-on experience using Greenhouse to manage complex recruitment workflows.

• Effective Communication: Strong verbal and written communication skills with the ability to convey logistical information clearly to stakeholders at all levels.

• Volume Management: Proven ability to handle a high volume of tasks simultaneously while maintaining strict attention to detail.

• Professional Assertiveness: The confidence to manage expectations with internal teams and advocate for process improvements.

• Critical Thinking: Strong problem-solving abilities; you can anticipate potential roadblocks and proactively suggest solutions.

Qualifications

• Experience: 2+ years of experience in recruitment operations, HR coordination, or a high-volume administrative role.

• Regional Knowledge: Previous experience supporting the APJ market is essential.

• Operational Flexibility: Ability to manage your desk across various time zones to meet the needs of the APJ recruitment cycle.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Team

The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.

Key Responsibilities

• Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
• Build and manage scalable cloud infrastructure on AWS and GCP
• Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
• Automate deployment, monitoring, and operational workflows across distributed systems
• Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
• Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
• Develop and maintain reusable automation modules and frameworks
• Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
• Work with REST APIs and integrate services across systems and platforms
• Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
• Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)

Qualifications & Skills

• 3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
• Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
• Strong experience with cloud platforms such as AWS and GCP
• Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
• Solid understanding of CI/CD pipelines (GitLab, or similar)
• Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
• Familiarity with voice technologies and protocols such as SIP and RTP
• Strong troubleshooting, debugging, and problem-solving skills
• Excellent written and verbal communication skills in English
• Ability to work effectively in distributed, cross-functional teams

About the Role

We are looking for a high-potential Product Manager Apprentice to join our Product Management team working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to AI-driven customer experience technologies and modern cloud-native architectures.

As a Product Manager Apprentice, you will work closely with  Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including AI-powered voice, digital, analytics, automation, workforce management and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.

Key Responsibilities

Product Discovery & Strategy Support

• Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations.
• Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms.
• Support product managers in defining product vision, value propositions, and roadmap priorities.

AI & Data-Driven Product Development

• Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics.
• Help translate AI capabilities into real-world customer use cases and measurable business outcomes.
• Contribute to defining product requirements for AI-enabled workflows and decisioning systems.

Requirements & Delivery Execution

• Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.
• Participate in feature demos, UAT coordination, and release readiness activities.

Modern SaaS Platform Exposure

• Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts.
• Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems.

Customer & Stakeholder Engagement

• Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.
• Support preparation of product documentation, internal enablement, and launch materials.

What You Will Learn

• How enterprise CCaaS platforms are built and scaled.
• How AI is productized — from model capability to customer value.
• How to balance customer needs, technology constraints, and business strategy.
• How modern SaaS companies execute product management at scale.

Eligibility & Qualifications

• Bachelor’s degree in Engineering or Computer Science (or related technical discipline).
• Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing.
• Basic understanding of software development concepts, APIs, and web technologies.
• Familiarity with Agile development practices is a plus.

Desired Skills & Attributes

• Strong analytical and problem-solving mindset.
• Excellent communication and structured thinking skills.
• Curiosity about AI, data platforms, and digital customer experience technologies.
• Ability to work cross-functionally with engineering, design, and business teams.
• Entrepreneurial mindset with a bias for action and learning.

Career Path

This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.

Why Join Us

• Work on a market-leading CCaaS platform from Five9 shaping the future of customer experience.
• Get early exposure to AI-first product development in a real enterprise environment.
• Structured mentorship from experienced product leaders.
• Opportunity to grow rapidly in one of the fastest-growing technology domains.

The Team  
 

CRM & SDK team is focusing on integrating Five9 dialer into multiple CRM systems and works with variety of backend and frontend technologies  
 
 
The Role Purpose 

• Be part of an agile team to develop a scalable, highly available global voice platform 

• Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers Understand performance and scalability principles and apply them when developing software 

• Troubleshoot and support current platform in production (we embrace DevOps) Designs, develops, troubleshoots, debugs, and implements software code using JavaScript, Java, Spring, and related technologies 

• Write unit and functional tests, be able to document and communicate clearly 
   

Skills, Competencies and Qualifications Required 

• 5+ years of industry experience in backend development (Java) 

• 5+ years of industry experience in frontend development (JavaScript, TypeScript, React) 

• Deep knowledge and experience with frameworks such as Spring 

• Hands on Experience in designing and implementing scalable, high performing Microservices providing REST APIs 

• Strong expertise in web development technologies, including HTML, CSS, and modern front-end frameworks. 

• Experience working with cloud platforms such as GCP or AWS. 

• Expertise server-side technologies and databases (SQL or NoSQL). 

• Experience working on complex problems spanning multiple products and systems 

• Experience working within an Agile/Scrum team Positive, self-motivated and enthusiastic attitude with a strong sense of ownership 

• Strong communication skills, both verbal and written 
   

Desirable 

• Hands-on experience with Kubernetes for container orchestration. 

• Knowledge of real-time communications (SIP, RTP, etc.) is a plus. 

• Experience with Backbone, Handlebars. 

• Experience with automated testing frameworks (Nightwatch) 

Other Requirements 

This position requires the ability to be On Call. 

Key Relationships 

• There are no direct reports to this role. Key stakeholders include: 

• Service owners and their teams 

• Technical leadership and senior management, including VPs 

• Engineering teams 

• Network and Telecom teams 

• Customer service teams 

• Compliance and infosec teams 

• This is not a customer-facing role. 

The Team

The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including Agent Desktop Plus, Supervisor Plus, Admin Console, Freedom Application Platform, Internal Admin (Shell), Agent Assist UI, Nimbus, and Unified Portal / Login.

We have a passion for excellence. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.

Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.

Role Purpose

The role of a Senior Software Engineer in the Core Applications team is to design, develop, and maintain software solutions across the Core Applications software suite. Responsibilities include software architecture, design and development, testing and documentation across our backend and front-end platforms to deliver end-to-end features, working with product owners and designers to design and deliver new features and create high-quality user interfaces, taking operational responsibility for the performance and quality of services owned by the team, including taking part in an on-call rotation, deep diving into cutting edge technologies and working with the products team to transfer ideas into products. The role is also responsible for mentoring other developers at Five9.

How You Contribute

• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.

• Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.

• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.

• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.

• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.

• Follows and contributes to processes, documentation, specifications, and APIs.

Skills, Competencies and Qualifications

Required

• Highly proficient in a variety of programming languages, including but not limited to TypeScript/JavaScript, Java, PHP, or others as required.

• Strong experience with web development technologies such as HTML, CSS, TypeScript/JavaScript, and modern front-end frameworks like React.

• Strong experience with server-side technologies, REST API design and implementation, microservice architecture, databases (SQL, NoSQL, and Redis), and back-end frameworks like Java Spring Boot.

• Awareness of web security best practices and the ability to implement security measures to protect applications and data.

• A portfolio of past projects showcasing full-stack design and development skills.

• Ability to work independently and as part of a collaborative team.

• Strong commitment to delivering high-quality, performant, and scalable code and solutions on time and within scope.

• Ability to mentor other developers directly and via code reviews.

• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.

• Experience with Google Cloud Platform, Kubernetes, and CI/CD.

Other Requirements

• This position requires the ability to be On Call.

Key Relationships

There are no direct reports to this role. Key stakeholders include:

• Service owners and their teams

• Technical leadership and senior management, including VPs

• Engineering teams

• Network and Telecom teams

• Customer service teams

• Compliance and infosec teams

This is not a customer-facing role.

Role Overview

Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India.

You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner.

The role is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers. This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features.

Qualifications & Skills

• Ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation
• Tools and frameworks necessary to support testing and release builds
• Technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner
• Ambassador of quality engineering principles in collaboration with developers and product owners
• Develop code test scenarios in a Cloud/Java/Terraform environment
• Define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers
• Assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features
• Ability to think quickly, with the ability to make decisions with incomplete data
• Bring energy, positivity, and drive to your team

Key Responsibilities

• Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles
• Champion, design, and implement web accessibility testing strategies and automation to ensure products meet WCAG and other accessibility standards
• Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure
• Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing
• Work closely with operations and sustaining teams to ensure platform availability
• Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guided by the selection of technologies, and mentorship
• Ensure continuous resource utilization and drive continuous efficiency improvements

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a dynamic and results-driven Channel Partnership Executive to lead and grow strategic relationships with key partners in the U.S. market. This role is responsible for driving revenue through partner collaboration, joint marketing initiatives, and ensuring partner success. The ideal candidate is a proactive communicator with a strong background in channel sales, alliance management, and a deep understanding of the B2B SaaS landscape.

Responsibilities :

• Develop deep product and domain expertise, including market positioning, competitive landscape, and product-market fit.

• Establish and maintain strong relationships with partner teams, prospects, and customers across the U.S.

• Own and achieve assigned sales targets by working closely with partner sales teams.
• Collaborate with internal teams (Presales, Customer Success, Marketing, Support) to ensure seamless partner and customer support.

• Understand U.S. market dynamics, including buyer behaviour, economic trends, and technology adoption.

• Support partners in deal progression, including objection handling, resource enablement, and closure assistance.

• Drive market-specific lead generation initiatives in collaboration with marketing and reseller teams to supplement inbound efforts.

• Serve as the single point of contact for all technical and operational partner needs.
• Provide timely follow-up and support for partner-related customer queries.

Requirements and Qualifications:

• Minimum 3 years of experience working with U.S.-based partners or clients.
• 4–7 years of experience in channel partnership development or alliance management.

• Proven success in B2B SaaS or enterprise software environments.
• Strong communication, relationship-building, and negotiation skills.
• Ability to work independently and manage multiple partner relationships across time zones.

• Willingness to work night shifts aligned with U.S. business hours (6PM – 3 AM)
• Bachelor’s degree in Business, Marketing, or a related field.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.

Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.

Responsibilities

• Conduct voice coaching sessions for employees servicing US and/or UK audiences.
• Facilitate instructor-led training programs.
• Design, plan, and implement effective training curriculums.
• Organize and execute training workshops and classes.
• Provide constructive criticism and coaching to participants.
• Assess individual performance and develop improvement plans.
• Maintain relationships with internal stakeholders to understand their training needs.

Required Skills & Qualifications

• 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.
• Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.
• Proven experience in facilitating high-impact, instructor-led training (ILT) programs.
• Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.
• Skilled in providing constructive feedback and personalized coaching to improve participant performance.
• Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.
• Strong organizational skills with a track record of planning and executing large-scale training workshops.
• Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.
• Excellent communication, presentation, and public speaking skills.

Desired Skills

• Adaptability and flexibility in training approach
• Creativity in developing engaging training materials.
• Attention to detail and strong analytical skills.
• Time management and ability to manage multiple projects.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Roles And Responsibilities

Content Creation and Strategy (40% of time)

• Develop, write, and edit high-quality content, including blog posts, whitepapers, case studies, email campaigns, and social media posts to engage the target audience and drive brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop content materials, presentations, and messaging.
• Ensure all content aligns with brand voice and tone, maintaining consistency across all platforms and materials.

Brand Messaging and Positioning (30% of time)

• Develop and implement brand messaging strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand product positioning and tailor messaging to support their objectives.
• Monitor and analyze the effectiveness of content campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted messaging campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance copywriting skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other copywriting professionals in the industry to exchange best practices and insights.

Requirements:

• • Bachelor's Degree in Marketing, Communications, English, or a related field.
  • Minimum of 3+ years of professional experience in copywriting, content creation, or a related role, with a strong emphasis on brand messaging.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • Experience working with cross-functional teams, including sales, marketing, and product management.
  • Knowledge of endpoint security solutions and the broader IT security landscape is a plus.