We are looking for a Senior Partner Program Manager, Global Partner Incentives to join our channel and alliances team. Reporting to the Senior Director, Partner Programs, you will own the global partner incentive strategy and execution across all routes to market – helping drive profitable growth, alignment to strategic priorities, and measurable value across the customer lifecycle.

Incentives Strategy & Execution: Build and manage a unified global framework for all partner incentive programs – including rebates, SPIFFs, Rebates, MDF, and promotional programs that align to corporate priorities. Define earning logic, funding models, and payout mechanisms that scale across all partner routes to market.Operationalize and Automate Programs: Lead the end-to-end lifecycle of incentive programs – from planning and launch through claims, validation, and payout – ensuring accuracy, compliance, and timely execution. Partner with Finance, Marketing, Operations, and IT to drive automation through CRM, PRM and incentive management platforms.Drive Financial Discipline and ROI visibility: Partner with FP&A and BI teams to forecast spend, monitor utilization, and report on program effectiveness and return on investment. Implement dashboards and governance models that ensure transparency and informed decision-making across global and regional stakeholders.

• Collaborate and Align Cross-Functionally: Work closely with Channel, Sales, Finance, Legal, and Marketing to ensure incentives are aligned with business goals, compliant with regional regulations, and clearly communicated. Lead internal and external enablement to drive understanding, adoption, and execution consistency worldwide.
• Continuously Improve and Evolve Programs: Use data insights, partner feedback, and performance analytics to refine incentive structures, simplify processes, and enhance the partner experience. Champion innovation and scalability to ensure programs remain competitive and aligned with Zscaler’s growth strategy

What We’re Looking for (Minimum Qualifications) 

• 7-10 years of experience in partner programs, channel incentives, sales operations, or SaaS GTM strategy.
• Proven success designing and executing rebate, SPIFF, MDF, and strategic incentive programs that drive measurable growth and align to company priorities across different partner types (reseller, distributor, GSI, MSSP, ISV, CSP).
• Strong analytical and financial modeling skills with the ability to translate complex financial data into actionable incentive structures, forecasts, and ROI analysis. Skilled in project management with tools like Salesforce, Asana, PRMs, and analytics platforms.
• Deep understanding of partner economics, profitability levers, and performance measurement frameworks, including payout logic and compliance processes.
• Excellent communication and cross-functional collaboration skills; comfortable with partnering with executive leadership both internally and externally across Finance, Legal, Operations, and Sales. 

What Will Make You Stand Out (Preferred Qualifications)

• Previous experience at a large ISV driving partner incentive programs at global scale and experience in consumption-based, subscription, or marketplace-driven incentive models, including rev-rec and payout considerations.
• Proven capability to develop data driven business cases with a focus on program governance, financial compliance, and regional funding nuances across Americas, EMEA, and APJ.
• Demonstrated success in automating and scaling incentive processes through CRM, PRM, or incentive management tools.

#LI-JK1

#Remote

Our HCM Operations Team is responsible for the systems, data, and processes that support our people operations — spanning HRIS, data and insights, compensation, benefits, immigration, and employee support. We're a close-knit team that supports one another, cares deeply about the employees we serve, and takes pride in doing outstanding work. As our Sr. HCM Systems Analyst, you'll have real technical work to sink your teeth into — disconnected systems to integrate, manual processes to automate, data to clean up and structure, and AI tools to explore and put to use. It's the kind of environment where someone who loves to build and optimize will thrive. We move fast and value efficient, consistent processes, but always keep in mind the people our systems exist to help. We're also small enough to be nimble — if you bring skills or interests outside of systems, whether that's benefits, compliance, data analytics, or something else entirely, there's room to put them to use. 

What You’ll Do 

• Own and continuously improve our HCM systems — including our HRIS, ATS, benefit platforms, comp tools, and other connected systems 

• Partner closely with our internal Tech team to spec, build, and maintain integrations and file feeds  

• Drive automation and AI initiatives to find smarter ways to get things done 

• Ensure our HCM data is clean, well-structured, and configured to power reliable reporting, automation, and integrations 

• Build and maintain reports and dashboards that help leadership and teammates make good decisions 

• Manage system security to ensure sure the right people have the right access and our data is protected 

• Own compliance filings (e.g. EEOC, 5500s, etc.) and maintain our employee handbook  

• Collaborate closely with teammates across HCM, recruiting, finance, and beyond to translate their needs into system solutions 

• Document systems and processes so knowledge is accessible to the whole team 

What We’re Looking For 

• 5+ years of HCM systems experience across multiple platforms — including integrations, implementations, or migrations, ideally at a small or mid-size company  

• A hands-on problem solver who loves to build 

• Experience gathering business requirements and translating them into system configuration and process design.  

• Strong data skills, knowing how data needs to be structured upstream to be useful downstream 

• Comfort working across technical tools — experience with BI platforms (e.g., Sigma, Power BI, Tableau) and a general understanding of APIs is a plus 

• Equally comfortable talking HCM and Tech, and able to bridge the two as a true partner 

• Preference for candidates in Chicago (relocation assistance available) 

The Work

Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.

Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.

As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.

Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.

You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.

Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.

What you’ll do

Revenue Retention & Pricing Stewardship

• Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
• Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
• Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
• Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
• Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.

Product Adoption & Customer Value Realisation

• Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
• Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
• Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
• Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
• Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
• Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.

Customer Support & Service Excellence

• Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
• Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
• Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
• Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.

AI-Powered Tooling & Operating Model

• Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
• Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
• Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
• Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
• Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
• Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
• Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.

Customer References & Advocacy

• Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
• Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
• Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
• Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
• Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
• Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
• Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.

Voice of Customer & Cross-Functional Partnership

• Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
• Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
• Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
• Represent the customer perspective in all leadership discussions.

Team Leadership & Organisational Development

• Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
• Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
• Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
• Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.

What you’ll bring

Essential Experience

• 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
• Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
• Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
• Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
• Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
• Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
• Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
• Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.

Leadership Attributes

• Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
• Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
• AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
• Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
• Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
• Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
• Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.

Preferred Background

• Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
• Previous exposure to private equity or venture-backed high-growth environments.
• Familiarity with market leading CS and CRM platforms.
• Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
• Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.

The Global Data & Insights Team

Okta's Enterprise Data & Insights team powers the data infrastructure that drives decision-making across the company by building reliable pipelines, scalable data platforms, and production-grade data products. We partner closely with internal Data and Insights Analysts as well as external Okta Product teams to unlock business value through robust data architecture, efficient data movement, and the engineering foundations that make data trustworthy at scale.    

The Senior Analytics Engineer, Marketing Opportunity

We are seeking a Senior Analytics Engineer to serve as the technical architect of our marketing data engine. You will own our marketing attribution logic and end-to-end funnel performance data, evolving our current processes into an enterprise-grade ecosystem. Your mission is to uncover the high-fidelity signals that drive new customer acquisition and maximize expansion within our existing base. You’ll tackle a sophisticated roadmap of advanced analytics, transforming raw touchpoints into a trusted, scalable framework for growth.

This role sits at the intersection of business context and technical execution. You will design scalable data models, define consistent business logic, and help establish a strong semantic foundation that enables both human analytics and machine-driven intelligence.

You will partner closely with Marketing stakeholders, Data Analysts, Data Scientists, and Data Engineers to ensure data is accurate, consistent, and easy to consume; whether through dashboards, self-service exploration, or AI-powered workflows.

What you’ll be doing

Data Modeling & Semantics

• Design, build, and maintain scalable data models using dbt and Snowflake
• Define and standardize core Marketing metrics (e.g., pipeline, campaign performance, attribution, conversion rates)
• Establish consistent modeling patterns, naming conventions, and semantic clarity across datasets
• Contribute to a shared semantic layer that enables consistent reporting across channels and tools

AI-Ready Data & Snowflake Ecosystem

• Prepare high-quality, well-governed datasets for use with Snowflake Cortex and Snowflake Intelligence
• Enable data foundations that support LLM-powered use cases such as campaign insights, segmentation, and performance optimization
• Ensure data is context-rich, well-documented, and aligned with business meaning to improve AI accuracy and usability

Data Quality, Governance & Trust

• Implement robust testing, validation, and documentation practices in dbt
• Ensure consistency across dashboards and marketing tools through shared definitions and reusable models
• Apply data governance best practices, including access controls, lineage, and auditability
• Partner across teams to establish clear ownership of marketing data assets and definitions

Collaboration & Delivery

• Partner with Marketing, Customer First, and Analytics teams to translate business needs into scalable data solutions
• Support self-service analytics by building intuitive, reusable datasets across channels (e.g., digital, lifecycle, events)
• Contribute to scalable data workflows that balance immediate campaign needs with long-term maintainability
• Work within an agile environment, contributing to planning, prioritization, and continuous improvement

AI and Data Mindset

• Demonstrate an AI-first mindset, thinking beyond data models and dashboards to how data can power intelligent systems and decision-making
• Understand the importance of well-modeled, well-documented, and semantically clear data for AI and LLM-based use cases
• A level of comfort leveraging AI-assisted workflows to improve productivity, code quality, and consistency
• Curiosity for emerging capabilities in platforms like Snowflake Cortex and Snowflake Intelligence, and how they can be applied to Marketing analytics

What you’ll bring to the role

• 5–8+ years of experience in Analytics Engineering, Data Engineering, or similar roles
• Strong SQL skills and experience building analytics-ready data models
• Mentorship & Engineering Excellence: Mentorship, raising the technical bar, establishing organization-wide standards for dbt/SQL quality and CI/CD
• Hands-on experience with dbt and Snowflake or other ETL, Modeling and database platforms
• Solid understanding of data modeling principles, including dimensional modeling and semantic design
• Experience working with Marketing data (e.g., campaign data, web analytics, CRM, attribution models)
• Familiarity with tools such as Salesforce, Marketo, Google Analytics, or similar platforms
• Experience with data quality, testing, and documentation best practices
• Exposure to Python, R, or data processing frameworks (e.g., PySpark) is a plus
• Experience with BI tools such as Tableau or Looker
• Strong communication skills and ability to work across technical and business teams

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

#LI-HM2

#LI-Hybrid

P24712_3413650

P24715_3413656

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We're building the recruiting function of the future: one where decisions are informed by data, every process is optimized, and AI is embedded into how we work. As our Recruiting Operations Analyst, you'll sit at the intersection of data, systems, and emerging technology. You'll be the person who doesn't just report on what's happening in our recruiting funnel. You'll help us understand why, and increasingly, build the tools that help us act faster and smarter.

You'll own our recruiting data infrastructure, serve as a power user and admin across our tech stack, and partner closely with the Ops team to drive enablement and ROI across every tool we use. Critically, you'll bring genuine curiosity about AI not just as a user, but as someone who's excited to experiment with and build AI-assisted workflows that transform how our recruiting team operates.

WHAT YOU'LL DO

Data & analytics

• Partner and collaborate with Recruiters, Recruiting Managers, and cross-functional partners such as People Analytics, People Operations.
• Support stakeholders with recruiting dashboards to raise the proficiency level across the recruitment team — covering pipeline health, funnel conversion, time-to-fill, source effectiveness, and more
• Ensure data integrity across all recruiting systems; establish and maintain processes that keep our data accurate and trustworthy
• Translate complex data into clear, actionable insights for recruiters, hiring managers, and senior leadership
• Build enablement resources such as: reporting guides, data dictionaries, metric definitions that empower the team to self-serve on data

Systems & operations

• Serve as an admin and subject matter expert for Greenhouse ATS, including configurations, workflows, permissions, integrations, and reporting
• Help optimize our broader recruiting tech stack (Greenhouse, Workday, FindEm, CoderPad, and others), with a sharp eye on how tools work together and where the stack has gaps
• Troubleshoot data discrepancies and system issues, providing hands-on support to recruiters and hiring teams
• Support process improvement initiatives using data to identify inefficiencies and measure the impact of changes

AI & automation

• Actively experiment with AI-assisted workflows that reduce manual work, improve data quality, or accelerate recruiting processes
• Identify automation opportunities across the recruiting function and prototype solutions whether that's an AI-powered reporting pipeline, a Greenhouse integration, or a candidate communication workflow
• Contribute to the team's broader AI fluency by sharing what you're building, what's working, and what isn't

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Required

• 2+ years in Recruiting Operations, Talent Analytics, People Operations, or a similar data-focused role
• Strong analytical instincts — you're comfortable working with messy data, building reports from scratch, and surfacing patterns that matter
• Hands-on experience with recruiting or HR systems (Greenhouse ATS strongly preferred)
• Proficiency with reporting tools and data visualization — Excel, Google Sheets, or BI tools like Tableau or Looker
• Genuine curiosity about AI and automation — you don't need to be an engineer, but you should be someone who tinkers, experiments, and has opinions about where AI can and can't add value
• Strong collaborator and communicator — you can tell a data story that moves people to action
• Based in Chicago, IL

Preferred

• Experience with recruiting analytics programs or KPI frameworks
• Experience with API integrations or low-code/no-code automation tools
• Familiarity with AI tools in a recruiting or HR context — whether that's prompt engineering, building GPT-based workflows, or experimenting with agent frameworks
• Experience supporting OFCCP compliance reporting or other data-driven compliance frameworks

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

The Role

As the Sr Warehouse Operations Manager for CookUnity Chicago, you will lead all aspects of warehouse operations at our most dynamic and high-volume facilities. You’ll be responsible for both day-to-day operational excellence and the strategic development of systems and processes that drive scalability, efficiency, and food safety.

This role demands a strong leader who can own and optimize core functions such as receiving, inventory control, ingredient distribution, and order staging. You'll also serve as a critical cross-functional partner to teams across Culinary, Fulfillment, Procurement, and Technology to ensure materials and ingredients flow smoothly into production and finished goods move efficiently into last-mile distribution.

This is a high-impact role for someone passionate about building systems, developing people, and driving continuous improvement across warehouse and supply chain operations.

Responsibilities

• • Oversee all warehouse operations at our Chicago, IL facility, including receiving, storage, inventory management, ingredient picking, and distribution to chef and Operations teams.
  • Manage a team of salaried and hourly associates and leaders (25+ direct and indirect reports)
  • Serve as the WMS and ERP system lead for the Chicago site, ensuring alignment between software tools and operational workflows.
  • Develop and execute warehouse layouts, racking strategies, and inventory zoning to maximize space and improve material flow.
  • Lead a team of Managers, Supervisors, Leads, and Associates, fostering a culture of accountability, safety, and high performance.
  • Own KPIs such as inventory accuracy, order cycle time, spoilage, and labor utilization; develop and implement strategies to improve these metrics.
  • Partner with Culinary and Fulfillment to align on ingredient readiness, finished goods hand-off, and quality standards.
  • Manage warehouse labor planning and the site’s operational budget; ensure labor productivity is continuously optimized.
  • Drive continuous improvement initiatives using Lean or Six Sigma methodologies targeting material handling, storage optimization, and data accuracy.
  • Ensure compliance with food safety protocols (e.g., HACCP), sanitation practices, and warehouse safety standards.
  • Provide warehouse input into S&OP and site capacity planning processes.
  • Travel occasionally (5–10%) to support company-wide initiatives and collaborate with peers at other CookUnity sites.

Qualifications

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations Management, or related field; or equivalent operational experience in fast-paced warehouse settings.
• Minimum of 8 years of experience in warehouse, inventory, or supply chain operations, including at least 5 years in a leadership role.
• Demonstrated success managing warehouse teams in food production, manufacturing, or high-volume fulfillment environments.
• Strong understanding of HACCP, warehouse safety protocols, and food handling requirements.
• Experience with ERP, WMS, and MRP platforms (e.g., NetSuite, SAP, Infor) and the ability to lead system optimization or rollouts.
• Proven ability to manage site budgets, labor plans, and operational metrics.
• Skilled in continuous improvement practices and structured problem-solving.
• Bilingual English/Spanish strongly preferred due to the makeup of our team.
• Ability to thrive in a hands-on leadership role within a dynamic, scaling environment.

Benefits

• 🩺 Health Insurance coverage
• ⛱ PTO policy and paid sick days
• 📈 We grow, you grow: Stock Options Plan granted on Day 1.
• 🌟 Eligible for bi-annual performance bonus
• 🐣 Family leave fully paid
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
• 👩🏾‍🏫 Personalized Spanish coach
• 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

About this position:

As a Senior Security Engineer at Later, you will play a critical role in strengthening and scaling the security foundations that power our platform. This role blends deep security expertise with hands-on engineering, with a particular focus on identity and access management, authentication systems, and secure-by-design development practices.

You’ll partner closely with Engineering, Infrastructure, and Product teams to embed security into our CI/CD pipelines, internal platforms, and customer-facing systems—enabling teams to move quickly while keeping our systems, data, and users safe. This is a high-impact individual contributor role for someone who thinks like a defender, builds like a software engineer, and leads through influence.

What you'll be doing:

Strategy

• Assess and continuously improve Later’s security posture across applications, infrastructure, and development workflows
• Define and implement scalable security standards, guardrails, and best practices that support compliance through automated and auditable solutions
• Partner with Engineering and Product leadership to align security priorities with business objectives and delivery timelines
• emerging risks and proactively design systems and processes that reduce long-term exposure

Technical/ Execution

• Own identity and access management across Later’s platform, including authentication, authorization, and secure machine-to-machine (M2M) processes
• Design, implement, and maintain secure authentication systems for both internal tools and customer-facing experiences
• Harden login systems, establish consistent authentication patterns across services, and ensure secure integration between tools
• Build and maintain internal security tooling to support secure development, operational visibility, and compliance workflows
• Embed security controls into CI/CD pipelines, including SAST, DAST, SCA, container scanning, secret management, and secure build/deploy practices
• Partner with engineering teams to identify vulnerabilities, clearly communicate risk and impact, and drive effective remediation

Team / Collaboration

• Provide pragmatic, solution-oriented security guidance during system design and architecture reviews
• Collaborate cross-functionally to embed security into development workflows without slowing delivery
• Translate complex security concepts into clear, actionable recommendations for both technical and non-technical stakeholders
• Act as a trusted partner to engineering teams, balancing risk mitigation with business enablement

Leadership

• Lead by influence—raising the security bar through standards, tooling, and mentorship
• Set a high standard for secure engineering practices and help others level up their security mindset
• Model accountability, ownership, and transparency in security decisions

Research/Best Practices

• Stay current on application security, cloud security, and identity best practices
• Apply industry frameworks (e.g., OWASP, NIST, CIS Controls) pragmatically within production environments
• Continuously evaluate and improve identity architecture and security automation to scale with the business

Nice to have:

• Experience designing or migrating identity architecture at scale
• Experience building internal developer security tooling
• Experience working in a high-growth technology environment

What success looks like:

• Identity and access management is secure, scalable, and consistently implemented across the platform
• Security controls are embedded into CI/CD pipelines, reducing manual effort and improving detection and prevention
• Engineering teams proactively consider security in their designs and view security as an enabler—not a blocker
• Vulnerabilities are identified early, clearly prioritized, and remediated efficiently
• Compliance frameworks (e.g., SOC 2, ISO 27001) are supported through automation and well-defined processes
• Later’s overall security posture measurably improves while maintaining speed of product delivery

What you bring:

• 5–7+ years of experience as a Security Engineer or Software Engineer with a strong security focus
• Proven experience building and operating production-grade software, systems, or internal tooling
• Strong background in application security, infrastructure security, and secure CI/CD practices
• Hands-on experience with identity and access management, including authentication systems, authorization frameworks, and machine-to-machine security patterns
• Experience applying security frameworks such as OWASP, NIST, or CIS Controls in real-world production environments
• Familiarity with cloud security tooling (AWS Security Hub, Azure Security Center, or GCP Security Command Center), SIEM/SOAR tools, and Infrastructure-as-Code security scanning (Terraform, CloudFormation)
• Experience supporting compliance frameworks such as SOC 2 and ISO 27001
• Familiarity with modern backend systems (including C#) and cloud-native architectures
• Demonstrated ability to collaborate cross-functionally and influence engineering teams to improve security outcomes
• Strong communication skills with the ability to translate complex security concepts into clear, actionable guidance

How you work: 

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 145,000 - 175,000 

 #LI-Hybrid

The Role

The Culinary Manager will partner directly with the Market Director and Operations Manager, playing a key role in growing the business and holding the team accountable.

The Culinary Manager is responsible for providing operational oversight and strong leadership to a growing team of associates and supervisors. This individual will have their hands in multiple aspects of the facility, managing the optimization and execution of the Marketplace and Kitchen operations.

Success for this role is to become a partner, an ally, to our chef community making sure they have everything they need to execute an optimal menu strategy and execution.

Partnering with the Chef Success team, this role will collaborate with recipe consistency & development, being responsible for food safety and quality assurance across the whole food production process.

Responsibilities

• Deliver strategic operational leadership across all aspects of Kitchen and Marketplace operations, with a hands-on approach
• Manage, coach, and motivate a team of associates and supervisors, providing them with the necessary equipment, training, and quality direction
• Lead growth and development of direct team including performance management and professional development
• Maintain weekly and monthly financial reporting (forecasting, labor, food cost, and revenue)
• Partner with Supply Chain for an accurate ordering of materials, supplies, and ingredients based on demand
• Maintain relationships with Local and National purveyors
• Oversee the Marketplace team to ensure all ingredients are properly sourced and received daily, and perform weekly inventory counts
• Maintain a work environment that guarantees and promotes food & team safety, ensuring compliance with Food Safety and Sustainability policies at all times
• Collaborate with Chef's onboarding and implementation of new menu items, as well as ensuring recipe accuracy during food production

Qualifications

• 4+ years of leadership experience in Food Manufacturing and/or High Volume Commercial Kitchen
• In-depth knowledge of kitchen health and safety regulations
• FoodServe Manager License
• Proficiency with Google apps (Gmail, drive, spreadsheets, etc.)
• Experience working with and sourcing local, sustainable & organic ingredients
• Ability to lead a team in a fast-paced environment with a high level of ambiguity and change
• Outstanding communication and organizational skills. Being able to speak conversational Spanish is strongly preferred

Benefits

• 🩺 Health Insurance coverage
• ⛱ PTO policy and paid sick days
• 📈 We grow, you grow: Stock Options Plan granted on Day 1.
• 🌟 Eligible for bi-annual performance bonus
• 🐣 Family leave fully paid
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
• 👩🏾‍🏫 Personalized Spanish coach
• 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical