Responsibilities of Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:
• Positions starting at $20-$21 / hour depending on experience, location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

Responsibilities of Concierge Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Concierge Security Officers:

• Must be at least 21 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Concierge Security Officers:

• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Concierge Security Officers:

• Positions starting between $18.50 - $21.35  / hour depending on experience, location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

Senior Corporate Counsel, Commercial

In this role, you will have primary responsibility for advising and supporting the sales and professional services organizations supporting Okta’s largest enterprise customers in North America. You will apply your experience when providing strong legal guidance, structuring complex deals, and drafting and negotiating SaaS Subscription Agreements and related commercial documents with some of the biggest names across every industry who trust Okta to help their organizations work faster, boost revenue, and stay secure.

What you’ll be doing 

• Primary responsibility to advise, draft, and negotiate outbound SaaS master subscription agreements, and other types of ancillary commercial documents related to the sales cycle , such as amendments, NDAs and SOWs, with a focus on large, strategic enterprise accounts, including customers in highly-regulated industries (e.g., global banking, finance, and healthcare).
• Provide day-to-day legal support and respond promptly and effectively to legal requests from sales and other internal clients. 
• Partner with revenue recognition, deal desk, sales operations, privacy and security, and other internal stakeholder teams to ensure negotiated agreements are consistent with internal Okta policies and processes. 
• Build critical relationships with sales and legal colleagues and key stakeholders to effectively provide practical legal and strategic advice to assist the business in meeting its objectives. 
• Advise on recommended courses of action and legal risks. 
• Ability to judge when to escalate identified issues as may be necessary. 
• Support continuous improvement of standard form legal templates, playbooks, policies and legal processes related to commercial transactions. 
• Support go-to-market tasks and willingness to drive and contribute to other interesting legal projects, as may be required.

What you’ll bring to the role

• 7+ years of relevant transactional legal experience negotiating and drafting enterprise-level technology agreements, including SaaS subscription agreements, cloud services agreements, technology licenses, and professional services agreements, statements of work, ordering documents, NDAs, amendments and related commercial documents. 

• 4+ years of in-house experience with a large technology vendor providing transactional legal support. 

• Significant experience providing commercial legal support to sales teams calling on large, strategic enterprise accounts in North America, including those in highly-regulated industries (e.g., finance, banking, healthcare, etc). 

• Proven track record of managing multiple complex deals with the ability to organize, prioritize deadlines and perform effectively in a fast-paced, fiscal quarter focused work environment. 

• Articulate communicator with confidence advising senior sales leadership and internal stakeholders on complex commercial issues. 

• Strong experience and demonstrated knowledge of the SaaS business model, revenue recognition principles, enterprise cloud computing, complex deal structures and related data privacy and security frameworks with a focus on regulated industries. 

• Deal urgency and interest in supporting revenue transactions. 

• Sound legal and business judgment, excellent drafting ability, and the ability to think strategically and give practical advice while appropriately weighing legal and business objectives. 

• Flexible and adaptable, with an eagerness to learn and grow in a highly dynamic environment. 

• Ability to work both independently and collaboratively across diverse teams. 

• Personable, self-motivated team player, willing to roll up their sleeves to get work done and have fun while doing it. 

• Strong academic background and J.D. from highly-regarded school, bar admission.

#LI-KC4
#LI-hybrid

(P24611_3358092)

What's the opportunity? 

Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing? 

Lead and develop an AI-fluent RM team

• Hire, onboard, and coach Relationship Managers across the MidMarket segment
• Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensure consistent CRM hygiene and adherence to sales process and methodology
• Balance near-term execution with long-term team development and business health
• Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom
• Build business cases for AI adoption tied to efficiency, cost savings, and growth
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raise the bar on technical credibility and commercial rigor across the team
• Identify and unlock cross-sell and expansion opportunities
• Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surface customer insights related to AI adoption, objections, and success patterns
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
• Navigate complex buying groups and stakeholder alignment

What skills do I need? 

Required

• 4 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
  Comfort leading teams through change in a fast-moving environment

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

Bonus skills & attributes 

• Enjoy building and scaling teams while maintaining high standards
• Are excited about AI and motivated to help others understand its real-world value
• Balance empathy with accountability and operational discipline
• Translate complexity into clarity for customers and internal partners
• Like partnering cross-functionally to improve how the business sells and serves customers

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $203,500 - $243,058 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

💵 Starting at $19/hour ($22.50 once RBT certified - all training paid) 
🎓 Paid Training & Certification
🕒 Daytime shifts (starting at 8am, 9am, 1pm, or 4pm) & Saturday availability needed

At North Shore Pediatric Therapy (NSPT), we do more than provide therapy—we create spaces where autistic children are respected, supported, and empowered. We don’t believe in one-size-fits-all care or outdated models. Our approach is assent-based, neuroaffirming, and team-driven, with deep respect for each child’s individuality, autonomy, and potential.

As a Behavior Technician, you’ll be part of that mission. You’ll help kids build communication, independence, and confidence—and you’ll be supported every step of the way by a team that values your growth just as much as theirs.

What a Day Looks Like:

Being a Behavior Technician is active, hands-on, and deeply meaningful. You’ll spend most of your day working 1:1 with kids (ages 2–12), helping them build skills that support their growth at home, school, and in everyday life.

Here’s what that actually looks like:

• Playing games on the floor to work on language or social skills
• Helping a child learn how to ask for help, tie their shoes, or transition between tasks
• Managing tough moments like meltdowns or elopement with patience and a calm presence
• Tracking progress and taking session notes so your BCBA can update therapy plans
• Communicating with your team throughout the day to problem-solve, celebrate wins, and adjust support as needed
• Staying flexible—every child is different, and every day brings something new

It’s not a desk job—it’s a roll-up-your-sleeves, be-there-in-the-moment kind of role. But if you love working with kids, it’s one of the most rewarding ways to spend your day.

Why North Shore Pediatric Therapy:

We’re not your typical ABA clinic—and we’re proud of that. At NSPT, we don’t force compliance or chase cookie-cutter milestones. Instead, we prioritize:

• Assent-based care that honors boundaries and centers the child’s voice.
• Collaborative, interdisciplinary teamwork—you’ll work alongside OTs, SLPs, and mental health professionals.
• Supportive leadership and mentorship, with real-time coaching and thoughtful feedback.
• A people-first culture where growth is structured, wins are celebrated, and you’re never alone.

How You’ll Grow With Us:

Whether you’re here to learn or build a full career, we make sure your development is intentional and supported. You'll start with paid RBT training and certification in your first month (plus a raise once you pass) and receive performance reviews and raises every 6 months. From there, your path can look like:

• Behavior Therapist (BT) → Registered Behavior Technician (RBT) – Certified with hands-on experience and real mentorship
• RBT → Clinical Fellowship Student (ACC) → Lead ACC → Board Certified Behavior Analyst (BCBA) – For BCBA students, we help with restricted and unrestricted hours, test prep, and becoming a strong, compassionate clinician.
• RBT → Lead RBT – For those who want to grow as leaders without pursuing credentialing as a BCBA, SLP, or OT.

No matter where you’re headed, we’ll help you get there.

Perks & Benefits:

• 💪 Real-time support and mentorship from experienced clinicians
• 📆 Flexible schedules (start times at 8am, 9am, 1pm, or 3pm) that fit your life
• 🎉 Monthly team events, shoutouts, and a clinic culture that genuinely cares
• 💥 A career that makes a tangible impact on the lives of kids and families
• 🩺 Health, dental, and vision insurance for full-time team members

You're a Great Fit If You:

• Have experience working with children (babysitting, coaching, camps, classrooms, etc.)
• Are calm, flexible, and eager to learn—even in tough moments.
• Believe in supporting kids through respect and empathy, not compliance.
• Want to work somewhere that feels good and does good.
• Are curious about long-term careers in ABA, education, child psychology, OT, SLP, or mental health.

Requirements:

• Starting at $19/billable hour, with increases for experience, education, and certification. You'll increase to $22.50 once you receive your RBT certification.
• Must have the physical stamina and mobility to actively engage with children, including sitting, standing, walking, bending, lifting up to 45 pounds, and effective visual and auditory communication.
• High school diploma or GED required
• Afternoon/evening (starting at 3pm) and Saturday availability required

At NSPT, we know this work is challenging—but it’s also joyful, meaningful, and deeply rewarding. You’ll be surrounded by people who are passionate about what they do, and who care deeply about the children and team members they work with.

If you’re ready to make a difference, grow a career, and be part of a team that’s changing what care can look like—we’d love to meet you.

💵 Starting at $19/hour ($22.50 once RBT certified - all training paid) 
🎓 Paid Training & Certification
🕒 Daytime shifts (starting at 8am, 9am, 1pm, or 4pm) & Saturday availability needed

At North Shore Pediatric Therapy (NSPT), we do more than provide therapy—we create spaces where autistic children are respected, supported, and empowered. We don’t believe in one-size-fits-all care or outdated models. Our approach is assent-based, neuroaffirming, and team-driven, with deep respect for each child’s individuality, autonomy, and potential.

As a Behavior Technician, you’ll be part of that mission. You’ll help kids build communication, independence, and confidence—and you’ll be supported every step of the way by a team that values your growth just as much as theirs.

What a Day Looks Like:

Being a Behavior Technician is active, hands-on, and deeply meaningful. You’ll spend most of your day working 1:1 with kids (ages 2–12), helping them build skills that support their growth at home, school, and in everyday life.

Here’s what that actually looks like:

• Playing games on the floor to work on language or social skills
• Helping a child learn how to ask for help, tie their shoes, or transition between tasks
• Managing tough moments like meltdowns or elopement with patience and a calm presence
• Tracking progress and taking session notes so your BCBA can update therapy plans
• Communicating with your team throughout the day to problem-solve, celebrate wins, and adjust support as needed
• Staying flexible—every child is different, and every day brings something new

It’s not a desk job—it’s a roll-up-your-sleeves, be-there-in-the-moment kind of role. But if you love working with kids, it’s one of the most rewarding ways to spend your day.

Why North Shore Pediatric Therapy:

We’re not your typical ABA clinic—and we’re proud of that. At NSPT, we don’t force compliance or chase cookie-cutter milestones. Instead, we prioritize:

• Assent-based care that honors boundaries and centers the child’s voice.
• Collaborative, interdisciplinary teamwork—you’ll work alongside OTs, SLPs, and mental health professionals.
• Supportive leadership and mentorship, with real-time coaching and thoughtful feedback.
• A people-first culture where growth is structured, wins are celebrated, and you’re never alone.

How You’ll Grow With Us:

Whether you’re here to learn or build a full career, we make sure your development is intentional and supported. You'll start with paid RBT training and certification in your first month (plus a raise once you pass) and receive performance reviews and raises every 6 months. From there, your path can look like:

• Behavior Therapist (BT) → Registered Behavior Technician (RBT) – Certified with hands-on experience and real mentorship
• RBT → Clinical Fellowship Student (ACC) → Lead ACC → Board Certified Behavior Analyst (BCBA) – For BCBA students, we help with restricted and unrestricted hours, test prep, and becoming a strong, compassionate clinician.
• RBT → Lead RBT – For those who want to grow as leaders without pursuing credentialing as a BCBA, SLP, or OT.

No matter where you’re headed, we’ll help you get there.

Perks & Benefits:

• 💪 Real-time support and mentorship from experienced clinicians
• 📆 Flexible schedules (start times at 8am, 9am, 1pm, or 3pm) that fit your life
• 🎉 Monthly team events, shoutouts, and a clinic culture that genuinely cares
• 💥 A career that makes a tangible impact on the lives of kids and families
• 🩺 Health, dental, and vision insurance for full-time team members

You're a Great Fit If You:

• Have experience working with children (babysitting, coaching, camps, classrooms, etc.)
• Are calm, flexible, and eager to learn—even in tough moments.
• Believe in supporting kids through respect and empathy, not compliance.
• Want to work somewhere that feels good and does good.
• Are curious about long-term careers in ABA, education, child psychology, OT, SLP, or mental health.

Requirements:

• Starting at $19/billable hour, with increases for experience, education, and certification. You'll increase to $22.50 once you receive your RBT certification.
• Must have the physical stamina and mobility to actively engage with children, including sitting, standing, walking, bending, lifting up to 45 pounds, and effective visual and auditory communication.
• High school diploma or GED required
• Afternoon/evening (starting at 3pm) and Saturday availability required

At NSPT, we know this work is challenging—but it’s also joyful, meaningful, and deeply rewarding. You’ll be surrounded by people who are passionate about what they do, and who care deeply about the children and team members they work with.

If you’re ready to make a difference, grow a career, and be part of a team that’s changing what care can look like—we’d love to meet you.

💵 Starting at $19/hour ($22.50 once RBT certified - all training paid) 
🎓 Paid Training & Certification
🕒 Daytime shifts (starting at 8am, 9am, 1pm, or 3pm) & Saturday availability needed

At North Shore Pediatric Therapy (NSPT), we do more than provide therapy—we create spaces where autistic children are respected, supported, and empowered. We don’t believe in one-size-fits-all care or outdated models. Our approach is assent-based, neuroaffirming, and team-driven, with deep respect for each child’s individuality, autonomy, and potential.

As a Behavior Technician, you’ll be part of that mission. You’ll help kids build communication, independence, and confidence—and you’ll be supported every step of the way by a team that values your growth just as much as theirs.

What a Day Looks Like:

Being a Behavior Technician is active, hands-on, and deeply meaningful. You’ll spend most of your day working 1:1 with kids (ages 2–12), helping them build skills that support their growth at home, school, and in everyday life.

Here’s what that actually looks like:

• Playing games on the floor to work on language or social skills
• Helping a child learn how to ask for help, tie their shoes, or transition between tasks
• Managing tough moments like meltdowns or elopement with patience and a calm presence
• Tracking progress and taking session notes so your BCBA can update therapy plans
• Communicating with your team throughout the day to problem-solve, celebrate wins, and adjust support as needed
• Staying flexible—every child is different, and every day brings something new

It’s not a desk job—it’s a roll-up-your-sleeves, be-there-in-the-moment kind of role. But if you love working with kids, it’s one of the most rewarding ways to spend your day.

Why North Shore Pediatric Therapy:

We’re not your typical ABA clinic—and we’re proud of that. At NSPT, we don’t force compliance or chase cookie-cutter milestones. Instead, we prioritize:

• Assent-based care that honors boundaries and centers the child’s voice.
• Collaborative, interdisciplinary teamwork—you’ll work alongside OTs, SLPs, and mental health professionals.
• Supportive leadership and mentorship, with real-time coaching and thoughtful feedback.
• A people-first culture where growth is structured, wins are celebrated, and you’re never alone.

How You’ll Grow With Us:

Whether you’re here to learn or build a full career, we make sure your development is intentional and supported. You'll start with paid RBT training and certification in your first month (plus a raise once you pass) and receive performance reviews and raises every 6 months. From there, your path can look like:

• Behavior Therapist (BT) → Registered Behavior Technician (RBT) – Certified with hands-on experience and real mentorship
• RBT → Clinical Fellowship Student (ACC) → Lead ACC → Board Certified Behavior Analyst (BCBA) – For BCBA students, we help with restricted and unrestricted hours, test prep, and becoming a strong, compassionate clinician.
• RBT → Lead RBT – For those who want to grow as leaders without pursuing credentialing as a BCBA, SLP, or OT.

No matter where you’re headed, we’ll help you get there.

Perks & Benefits:

• 💪 Real-time support and mentorship from experienced clinicians
• 📆 Flexible schedules (start times at 8am, 9am, 1pm, or 3pm) that fit your life
• 🎉 Monthly team events, shoutouts, and a clinic culture that genuinely cares
• 💥 A career that makes a tangible impact on the lives of kids and families
• 🩺 Health, dental, and vision insurance for full-time team members

You're a Great Fit If You:

• Have experience working with children (babysitting, coaching, camps, classrooms, etc.)
• Are calm, flexible, and eager to learn—even in tough moments.
• Believe in supporting kids through respect and empathy, not compliance.
• Want to work somewhere that feels good and does good.
• Are curious about long-term careers in ABA, education, child psychology, OT, SLP, or mental health.

Requirements:

• Starting at $19/billable hour, with increases for experience, education, and certification. You'll increase to $22.50 once you receive your RBT certification.
• Must have the physical stamina and mobility to actively engage with children, including sitting, standing, walking, bending, lifting up to 45 pounds, and effective visual and auditory communication.
• High school diploma or GED required
• Afternoon/evening (starting at 3pm) and Saturday availability required

At NSPT, we know this work is challenging—but it’s also joyful, meaningful, and deeply rewarding. You’ll be surrounded by people who are passionate about what they do, and who care deeply about the children and team members they work with.

If you’re ready to make a difference, grow a career, and be part of a team that’s changing what care can look like—we’d love to meet you.

💵 Starting at $19/hour ($22.50 once RBT certified - all training paid) 
🎓 Paid Training & Certification
🕒 Daytime shifts (starting at 8am, 9am, 1pm, or 4pm) & Saturday availability needed

At North Shore Pediatric Therapy (NSPT), we do more than provide therapy—we create spaces where autistic children are respected, supported, and empowered. We don’t believe in one-size-fits-all care or outdated models. Our approach is assent-based, neuroaffirming, and team-driven, with deep respect for each child’s individuality, autonomy, and potential.

As a Behavior Technician, you’ll be part of that mission. You’ll help kids build communication, independence, and confidence—and you’ll be supported every step of the way by a team that values your growth just as much as theirs.

What a Day Looks Like:

Being a Behavior Technician is active, hands-on, and deeply meaningful. You’ll spend most of your day working 1:1 with kids (ages 2–12), helping them build skills that support their growth at home, school, and in everyday life.

Here’s what that actually looks like:

• Playing games on the floor to work on language or social skills
• Helping a child learn how to ask for help, tie their shoes, or transition between tasks
• Managing tough moments like meltdowns or elopement with patience and a calm presence
• Tracking progress and taking session notes so your BCBA can update therapy plans
• Communicating with your team throughout the day to problem-solve, celebrate wins, and adjust support as needed
• Staying flexible—every child is different, and every day brings something new

It’s not a desk job—it’s a roll-up-your-sleeves, be-there-in-the-moment kind of role. But if you love working with kids, it’s one of the most rewarding ways to spend your day.

Why North Shore Pediatric Therapy:

We’re not your typical ABA clinic—and we’re proud of that. At NSPT, we don’t force compliance or chase cookie-cutter milestones. Instead, we prioritize:

• Assent-based care that honors boundaries and centers the child’s voice.
• Collaborative, interdisciplinary teamwork—you’ll work alongside OTs, SLPs, and mental health professionals.
• Supportive leadership and mentorship, with real-time coaching and thoughtful feedback.
• A people-first culture where growth is structured, wins are celebrated, and you’re never alone.

How You’ll Grow With Us:

Whether you’re here to learn or build a full career, we make sure your development is intentional and supported. You'll start with paid RBT training and certification in your first month (plus a raise once you pass) and receive performance reviews and raises every 6 months. From there, your path can look like:

• Behavior Therapist (BT) → Registered Behavior Technician (RBT) – Certified with hands-on experience and real mentorship
• RBT → Clinical Fellowship Student (ACC) → Lead ACC → Board Certified Behavior Analyst (BCBA) – For BCBA students, we help with restricted and unrestricted hours, test prep, and becoming a strong, compassionate clinician.
• RBT → Lead RBT – For those who want to grow as leaders without pursuing credentialing as a BCBA, SLP, or OT.

No matter where you’re headed, we’ll help you get there.

Perks & Benefits:

• 💪 Real-time support and mentorship from experienced clinicians
• 📆 Flexible schedules (start times at 8am, 9am, 1pm, or 3pm) that fit your life
• 🎉 Monthly team events, shoutouts, and a clinic culture that genuinely cares
• 💥 A career that makes a tangible impact on the lives of kids and families
• 🩺 Health, dental, and vision insurance for full-time team members

You're a Great Fit If You:

• Have experience working with children (babysitting, coaching, camps, classrooms, etc.)
• Are calm, flexible, and eager to learn—even in tough moments.
• Believe in supporting kids through respect and empathy, not compliance.
• Want to work somewhere that feels good and does good.
• Are curious about long-term careers in ABA, education, child psychology, OT, SLP, or mental health.

Requirements:

• Starting at $19/billable hour, with increases for experience, education, and certification. You'll increase to $22.50 once you receive your RBT certification.
• Must have the physical stamina and mobility to actively engage with children, including sitting, standing, walking, bending, lifting up to 45 pounds, and effective visual and auditory communication.
• High school diploma or GED required
• Afternoon/evening (starting at 3pm) and Saturday availability required

At NSPT, we know this work is challenging—but it’s also joyful, meaningful, and deeply rewarding. You’ll be surrounded by people who are passionate about what they do, and who care deeply about the children and team members they work with.

If you’re ready to make a difference, grow a career, and be part of a team that’s changing what care can look like—we’d love to meet you.

💵 Starting at $19/hour ($22.50 once RBT certified - all training paid) 
🎓 Paid Training & Certification
🕒 Daytime shifts (starting at 8am, 9am, 1pm, or 4pm) & Saturday availability needed

At North Shore Pediatric Therapy (NSPT), we do more than provide therapy—we create spaces where autistic children are respected, supported, and empowered. We don’t believe in one-size-fits-all care or outdated models. Our approach is assent-based, neuroaffirming, and team-driven, with deep respect for each child’s individuality, autonomy, and potential.

As a Behavior Technician, you’ll be part of that mission. You’ll help kids build communication, independence, and confidence—and you’ll be supported every step of the way by a team that values your growth just as much as theirs.

What a Day Looks Like:

Being a Behavior Technician is active, hands-on, and deeply meaningful. You’ll spend most of your day working 1:1 with kids (ages 2–12), helping them build skills that support their growth at home, school, and in everyday life.

Here’s what that actually looks like:

• Playing games on the floor to work on language or social skills
• Helping a child learn how to ask for help, tie their shoes, or transition between tasks
• Managing tough moments like meltdowns or elopement with patience and a calm presence
• Tracking progress and taking session notes so your BCBA can update therapy plans
• Communicating with your team throughout the day to problem-solve, celebrate wins, and adjust support as needed
• Staying flexible—every child is different, and every day brings something new

It’s not a desk job—it’s a roll-up-your-sleeves, be-there-in-the-moment kind of role. But if you love working with kids, it’s one of the most rewarding ways to spend your day.

Why North Shore Pediatric Therapy:

We’re not your typical ABA clinic—and we’re proud of that. At NSPT, we don’t force compliance or chase cookie-cutter milestones. Instead, we prioritize:

• Assent-based care that honors boundaries and centers the child’s voice.
• Collaborative, interdisciplinary teamwork—you’ll work alongside OTs, SLPs, and mental health professionals.
• Supportive leadership and mentorship, with real-time coaching and thoughtful feedback.
• A people-first culture where growth is structured, wins are celebrated, and you’re never alone.

How You’ll Grow With Us:

Whether you’re here to learn or build a full career, we make sure your development is intentional and supported. You'll start with paid RBT training and certification in your first month (plus a raise once you pass) and receive performance reviews and raises every 6 months. From there, your path can look like:

• Behavior Therapist (BT) → Registered Behavior Technician (RBT) – Certified with hands-on experience and real mentorship
• RBT → Clinical Fellowship Student (ACC) → Lead ACC → Board Certified Behavior Analyst (BCBA) – For BCBA students, we help with restricted and unrestricted hours, test prep, and becoming a strong, compassionate clinician.
• RBT → Lead RBT – For those who want to grow as leaders without pursuing credentialing as a BCBA, SLP, or OT.

No matter where you’re headed, we’ll help you get there.

Perks & Benefits:

• 💪 Real-time support and mentorship from experienced clinicians
• 📆 Flexible schedules (start times at 8am, 9am, 1pm, or 3pm) that fit your life
• 🎉 Monthly team events, shoutouts, and a clinic culture that genuinely cares
• 💥 A career that makes a tangible impact on the lives of kids and families
• 🩺 Health, dental, and vision insurance for full-time team members

You're a Great Fit If You:

• Have experience working with children (babysitting, coaching, camps, classrooms, etc.)
• Are calm, flexible, and eager to learn—even in tough moments.
• Believe in supporting kids through respect and empathy, not compliance.
• Want to work somewhere that feels good and does good.
• Are curious about long-term careers in ABA, education, child psychology, OT, SLP, or mental health.

Requirements:

• Starting at $19/billable hour, with increases for experience, education, and certification. You'll increase to $22.50 once you receive your RBT certification.
• Must have the physical stamina and mobility to actively engage with children, including sitting, standing, walking, bending, lifting up to 45 pounds, and effective visual and auditory communication.
• High school diploma or GED required
• Afternoon/evening (starting at 3pm) and Saturday availability required

At NSPT, we know this work is challenging—but it’s also joyful, meaningful, and deeply rewarding. You’ll be surrounded by people who are passionate about what they do, and who care deeply about the children and team members they work with.

If you’re ready to make a difference, grow a career, and be part of a team that’s changing what care can look like—we’d love to meet you.

Responsibilities of Security Officers include, but are not limited to:

• Officers must be attentive, approachable, and capable of enforcing policies while delivering excellent customer service to guests, staff, and vendors.
• This is a high-visibility, physically demanding, customer-facing role in a fast-paced public environment.
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Enforce museum rules and policies in a professional, customer-service-oriented manner
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Provide a visible security presence throughout the museum
• Rotate between assigned posts as needed

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• Must be able to work all shifts. 
• 7-8 years of security, customer service, or public-facing experience preferred
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Willingness to work all posts and flexible schedules
• Experience in museums, hospitals, retail centers, or high-traffic public venues
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs., completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:
• Positions starting at $19.50-$22.00 per hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

About Octave

Octave is a modern mental health practice that offers both in-person and virtual therapy. We focus on making high-quality care more accessible and affordable by partnering with insurance providers. Our goal is to support clients and clinicians with a system built on equity, effectiveness, and sustainability.

About the Role

Octave is seeking  to partner with existing group practices in Illinois (Chicagoland area), that want to provide excellent mental health care, in-person. As an Octave partner, your team will join a supportive community of clinicians focused on client-centered, evidence-based therapy. 

At Octave, we take care of all backend operations so your clinicians can focus on providing care. Our team manages credentialing, billing, marketing, technology support, and client referrals. This allows your clinicians to focus primarily on seeing the clients we connect them with and completing session documentation, removing the administrative burden from your group practice.

Your providers will support adult clients managing stress, anxiety, depression, and related concerns. We emphasize evidence based practices such as CBT and DBT with a strong commitment to culturally responsive care. 

What You’ll Do

• Provide therapy to adults dealing with stress, anxiety, depression, and other concerns.
• Use short-term, evidence-based approaches like CBT or DBT.
• Offer culturally responsive care.
• See clients virtually and/or in person (you must have your own office space to hold in-person sessions).

Qualifications for Group Practices

• Must have at least 3 or more fully licensed clinicians who would be joining Octave.
• Required to have your own office space and are willing to provide in-person services (within the market we're hiring in).
• All clinicians must be fully licensed (no associate or intern level providers).
• Licensed in Illinois (LCPC, LMFT, LCSW, PsyD).
• Must be licensed and in good standing with your governing licensing board.
• At least 1 year of post-license experience (2+ preferred).
• Training in therapies such as CBT, DBT, trauma-focused treatments, or similar.
• Certain payor relationships may exclude you from employment.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on a laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements

Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools:

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Additionally, Octave IT does not support using iOS, Android, or ChromeOS as your primary device.

Compensation

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates:
$63-$118/hour for master's level license.
$73-$123/hour for doctoral level license.

Virtual Rates:
$60-$115/hour for master's level license.
$70-$120/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Illinois at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• PsyD, LMFT, LCSW, LCPC
• Current License in Illinois.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the Naperville area.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate  information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$63-$118/hour for master's level license.
$73-$123/hour for doctoral level license.

Virtual Rates: 
$60-$115/hour for master's level license.
$70-$120/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Illinois at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• PsyD, LMFT, LCSW, LCPC
• Current License in Illinois.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the Elgin area.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate  information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$63-$118/hour for master's level license.
$73-$123/hour for doctoral level license.

Virtual Rates: 
$60-$115/hour for master's level license.
$70-$120/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Illinois at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• PsyD, LMFT, LCSW, LCPC
• Current License in Illinois.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the Chicago area.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate  information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$63-$118/hour for master's level license.
$73-$123/hour for doctoral level license.

Virtual Rates: 
$60-$115/hour for master's level license.
$70-$120/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are seeking an experienced Director of Nursing to join our team. In partnership with the rest of the Oak Brook leadership team, you will play a key role in building and shaping a strong culture at the location, while offering direct coaching and development to our team. 

Our state-of-the-art facility in Oak Brook is modern, bright, and creates an inviting therapeutic space for both patients and employees alike.

What You’ll Do: 

• Manage the various activities of this department and to ensure that proper and timely healthcare is provided to our patients
• Maintain and implement nursing policies and procedures that conform to current standards of nursing practice, facility philosophy, and operational policies while maintaining compliance with state and federal laws and regulations
• Communicate and interpret policies and procedures to nursing staff, and monitor staff practices and implementation
• Oversee personnel selection, supervision practices, and ongoing training and evaluation for the nursing department
• Conduct staff nurse evaluations and training regarding clinical practices, EMR use, and Compass Health Center protocols
• Collaborate with staff nurses and treatment team to develop, support and coordinate services that ensure delivery of holistic and individualized quality care to Compass Health Center patients
• Collaborate with Senior Director of Nursing, Chief Clinical Officer, and leaders across the organization in implementation of Compass wide initiatives, including Access to Care, Optimal Outcomes, Continuity & Excellence, and Patient & Family Engagement
• Be an active participant of the Crisis Team and serve as an alternate Incident Commander
• Promote customer service and hospitality and responds to and adequately resolves complaints or concerns from patients and their families about nursing services
• Assure staff is trained in fire and disaster and other emergency procedures, and evaluates performance during drills
• Exercise overall related administrative functions and clinical responsibilities within the scope of nursing
• Aptitude to gain working knowledge and expertise of staff nurse duties and responsibilities Perform other duties as requested

Who You Are: 

• Hold a BSN degree 
• Registered Nurse with current licensure to practice in Illinois 
• Are certified in Healthcare Provider CPR 
• 7+ years of progressive nursing experience, ideally with 2+ years of management experience 
• Mental health experience 
• Internal applicants must have experience successfully implementing organizational initiatives including Optimal Outcomes and Access to Care
• High degree of leadership, excellent interpersonal communication skills, organizational ability, and time management.
• Possess excellent therapeutic communication skills
• Prolonged periods of sitting at a desk and working on a computer and standing, bending, and moving
• Must be able to lift up to 15 pounds at times
• Employee may also be required to work at multiple worksites

Senior Equity Analyst

As a Senior Equity Analyst, you’ll sit directly on the trading desk, influencing real-time decisions and shaping positions with direct P&L impact. This is not a traditional equity research role – your work will be used in live trading environments where speed, adaptability, and commercial judgement are critical.

You’ll bring strong experience owning sector coverage, along with a keen understanding of how fundamentals drive short-term price action and volatility. While we are open to candidates from any sector background, you should be comfortable applying your framework across new names and situations.

This is a high-impact role designed for analysts who thrive in fast-paced, collaborative environments – and who are eager to apply their market-making instincts, short-horizon research, and option-aware thinking to drive tangible results.

What you’ll do:

As a Senior Equity Analyst, you will:

• Leverage fundamental, event-driven, and short-term catalysts to create an orthogonal trading revenue stream expressed via the analyst book identify and evaluate trading opportunities
• Partner with traders to help optimize analyst and market making positions, directly owning risk in both the analyst and market making books
• Support market making desk with general insights that improve day-to-day trading decisions
• Perform scenario and sensitivity analyses for upcoming events and corporate developments, assessing their potential impact on both equity and volatility
• Translate research insights into actionable strategies across equities and options
• Contribute to process improvements and knowledge sharing across the analyst team, refining how fundamental insights are monetized in a market-making context
• Mentor junior analysts and support the continued growth of the equity research function

What you’ll get:

• The opportunity to work alongside best-in-class professionals from over 40 different countries
• Highly competitive compensation package
• Global profit-sharing pool and performance-based bonus structure
• 401(k) match up to 50%
• Comprehensive health, mental, dental, vision, disability, and life coverage
• 25 paid vacation days alongside market holidays
• Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more

Who you are:

• 5+ years of experience as an equity analyst, within a market-making environment, proprietary trading firm, or event-driven / trading-oriented hedge fund
• Proven track record of owning sector coverage and generating differentiated, actionable insights
• Strong understanding of how fundamentals translate into short-term price moves and volatility
• Experience working closely with trading desks or in fast-feedback, P&L-driven environments
• Comfortable applying your research process across sectors, with the ability to quickly build conviction on new names
• Familiarity with options and volatility dynamics, or a strong interest in developing this expertise
• Highly analytical with strong problem-solving skills; thrives in fast-moving, information-rich environments
• Clear communicator who proactively shares views and collaborates effectively with traders and researchers
• Passionate about the markets, adaptable, and driven by impact and continuous learning
• Comfortable working with large data sets and building scalable, repeatable processes

Who we are

At Optiver, our mission is to improve the market by injecting liquidity, providing accurate pricing, increasing transparency and stabilising the market no matter the conditions. With a focus on continuous improvement, we prioritise safeguarding the health and efficiency of the markets for all participants. As one of the largest market making institutions, we are a respected partner on 100+ exchanges across the globe.

Our differences are our edge. Optiver does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, or other legally protected characteristics.

Responsibilities of Security Officers include, but are not limited to

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Security Officers:

• Personal vehicle strongly preferred ( travel between sites  required)
• Must be available for at least two shifts per week, including weekends and holidays. 
• Must be available to work at least two shifts , To include weekends and  holidays.
• Prior security or customer service experience preferred
• Must be dependable, professional, and adaptable to different work environments
• Must be at least 18 years of age.
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• 1 year experience as a security officer or in a customer service, retail, hotel or restaurant position.
• Bi-lingual considered a plus.
• Proficiency with Microsoft Office software

Pay and Benefits for Security Officers:
• $20.50 - / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

#LI-DP1

#LI-DP1

#LI-DP1

What's the opportunity? 

As part of the GTM Analytics team, you will be the data partner for Intercom's Mindshare function — the team responsible for building brand awareness, shaping market perception, and creating early engagement with target buyers. This role focuses on the top of the funnel: understanding how brand marketing, executive programs, experimentation, and upper funnel initiatives drive awareness, reach, and engagement before prospects ever enter a sales cycle. You will partner with Brand Marketing, Executive Programs, and GTM leadership to measure what's resonating, design experiments, and surface the insights that inform how Intercom shows up in the market.

What will I be doing? 

• Top of Funnel Insights: Own reporting and analysis for upper funnel programs — measuring reach, awareness, engagement, and early-stage interest across brand marketing, content, and executive outreach initiatives.
• Brand Marketing Measurement: Develop frameworks to assess brand campaign effectiveness — tracking how brand investments translate into audience reach, mindshare, and downstream consideration.
• Executive Programs Analytics: Measure the impact of executive dinners, outreach programs, and high-touch engagement — understanding which accounts are being reached, how they engage, and what signals emerge.
• Experimentation: Design and analyze experiments across Mindshare programs — helping the team test messaging, channels, formats, and targeting to learn what drives awareness and engagement most effectively.
• Audience & Reach Analysis: Analyze who Intercom is reaching across Mindshare initiatives — segmenting by ICP, account tier, persona, and geography to ensure programs connect with the right buyers.
• Cross-Functional Collaboration: Partner with Brand Marketing, Executive Programs, Demand Gen, and Sales to translate qualitative program goals into measurable outcomes and share learnings across teams.

What skills do I need? 

•  5–8 years of experience in analytics, marketing analytics, brand analytics, or a related field
• Strong understanding of top-of-funnel and brand metrics — awareness, reach, engagement, consideration, and audience composition
• Experience designing and analyzing experiments (A/B tests, holdout groups, incrementality measurement)
• Strong SQL skills; experience with data modeling tools (e.g., dbt) is a plus
• Experience with BI and visualization tools (e.g., Tableau, Looker, Streamlit)
• Comfort working with qualitative and quantitative data — not everything at the top of funnel has a clean conversion metric
• Proven ability to partner with marketing and executive stakeholders, framing ambiguous questions into structured analyses
• Clear communication skills — able to translate analytical findings into narratives that inform creative and strategic decision

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

The base salary range for candidates within the Greater Chicago Area is $168,100 - $200,810. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

Responsibilities of Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Security Officers:

• Must be at least 21 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
•  Evening, overnight, and weekend availability required
• High School diploma or general education degree (GED)
• Must be available for rotating shifts, weekend coverage, overlapping shifts
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.

Pay and Benefits of Security Officers:
• Positions starting at $18.50 / hour depending on experience, location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

What's the opportunity? 

Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?

Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and fully automated support experiences that make every single customer feel understood and valued.

In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve. 

What will I be doing? 

• Own and optimize the playbook for Fin deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation 
• Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today
• Develop a change management methodology that supports customers through the transformation of their Support Organization
• Develop a deployment strategy for our comprehensive suite of AI-tools
• Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score 
• Work with the rest of the Professional Services team to execute customer deployments of Fin
• Help guide the Success & Solutions organization to develop a robust set of best practices to scale across our customers
• Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.
• Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases
• Provide detailed feedback to our Product team on high priority features requested by customers

What skills do I need? 

• 5-7 Years in a Customer Facing role
• Bachelor's degree in a relevant field or equivalent practical experience
• Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple client projects simultaneously and prioritize tasks effectively
• Passion for delivering exceptional customer service and driving customer success

Bonus skills & attributes 

• Experience with AI Agents and / or generative AI 
• Basic understanding of RESTful API integrations 
• Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels 
• Experience in Knowledge Management

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $141,800-$169,313. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What's the opportunity? 

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.

For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space. 

What will I be doing? 

• Sales Strategy Execution:
• Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
• Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.
• Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
• Performance Management:
• Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
• Track individual and team performance using CRM tools and reporting dashboards.
• Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
• Cross-Functional Collaboration:
• Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
• Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
• Customer Focus:
• Maintain a strong understanding of customer needs and market trends to support the team in closing deals
• Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
• Reporting & Analytics:
• Regularly report on team performance, sales pipeline, and market conditions to senior management.
• Provide data-driven recommendations to improve sales performance and achieve growth targets.

What skills do I need? 

• 5+ years in a quota carrying new business IC role with proven success 
• Experience working on complex and strategic deals (involving procurement, legal, security)
• 3+ years management experience
• Previous experience building and executing on outbound sales motions
• Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
• Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
• Proven experience–and passion for–teaching and developing top talent
• Experience developing GTM strategy, building, and executing operational plans 
• A builder of businesses, with the ability to attract and develop the best talent in the industry 
• Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
• Adaptive, with the ability to balance short term and long term priorities 

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $233,505 - $314,438 for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

About the Role:

Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.

What Will I Be Doing?

• Lead technical discovery to identify and address our customers’ needs
• Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
• Conduct impactful, value-based solution reviews and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom
• Commit to customer success, ensuring lasting value and proactively addressing challenges

What Skills Do I Need?

• Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic team environment 
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
• Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
• Willing and able to travel occasionally

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

The OTE range for candidates within the Greater Chicago Area is $146,750 - $193,500 Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

What’s the opportunity?

Intercom is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.

What will I be doing?

• Lead technical discovery to identify and address our customers’ needs
• Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
• Conduct impactful, value-based solution reviews and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom
• Commit to customer success, ensuring lasting value and proactively addressing challenges

What skills do I need?

• Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
• Portuguese Fluency required, Spanish also preferred
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic team environment 
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
• Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
• Willing and able to travel occasionally

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

The OTE range for candidates within the Greater Chicago Area is $146,750 - $193,500. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

What's the opportunity? 

We’re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.

This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.

What will I be doing? 

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
• Build reusable, scalable solution frameworks, and industry-specific technical assets.
• Advocate for customer needs and insights internally to influence product roadmap and prioritization.
• Represent Intercom and the SE function externally through executive meetings and strategic events.
• Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

What skills do I need? 

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
• Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
• Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
• A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Able to travel internationally on average once a month
• Excellent communication and presentation skills

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

*Proof of eligibility to work in the United States is required.

The OTE salary range for candidates within the Greater Chicago Area is $202,500 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

What's the opportunity? 

We’re hiring an Accounts Payable (AP) Manager to lead our global AP operations, manage and develop the AP team, and drive continuous improvement across systems, policies, and workflows. You’ll oversee daily operations, monthly/quarterly close activities, and compliance, while partnering closely with Procurement, FP&A, Tax, and the broader Accounting team to scale a high-integrity, efficient AP function. You’ll also lead projects that enhance AP tools and processes to improve accuracy, cycle times, and stakeholder experience.

What will I be doing? 

• Lead day-to-day P2P operations in Zip (inbox approvals, holds management, NetSuite exports, mentions), and own weekly and ad‑hoc payment runs, including pre-run approval chases and payment account troubleshooting.
• Oversee invoice processing quality and timeliness; ensure proper coding, PO application, period alignment, and approver routing; escalate blockers and drive on-time payments.
• Administer travel and expense policy in Expensify, including managing the reimbursement process, the corporate card program (applications, submissions, limit changes, deactivations), system syncs, and drive employee compliance and funding sufficiency for T&E cards.
• Administer the Navan travel program, coordinating with stakeholders to maintain data hygiene and policy alignment.
• Own banking-related AP workflows: monthly bank transaction allocations across US/AU/UK/IE entities, account funding and wires, and Airwallex wallet funding cadence and controls.
• Drive AP close each month: execute the day-of-close checklist; reconcile AP subledgers (Zip) to the balance sheet (NetSuite) and prepare flux/variance analysis; coordinate accruals and missing billing strings; investigate aging and reconciling items and ensure documentation and sign-offs are completed on time.
• Oversee statutory and regulatory deliverables connected to AP, including Form 1099 filings, and support VAT/GST compliance steps with the Tax team as needed.
• Monitor and report AP performance metrics (e.g., DPO), and prepare monthly charts and updates for leadership; identify levers to improve working capital while maintaining vendor relationships.
• Ensure policy/process documentation is current (AP playbook, SOPs/DTPs, travel and expense policy, company guides); build cross-training coverage and maintain clear ownership across the team.
• Proactively manage high-volume stakeholder communications across Slack and email; drive resolution on exceptions, reconfigurations, and coding change requests in coordination with GL and Procurement.
• Lead continuous improvement initiatives across AP tools and processes to streamline throughput, enhance controls, and improve stakeholder experience.

What skills do I need? 

• 6+ years of progressive AP experience, including 2+ years managing or leading an AP team in a global, multi-entity environment; strong command of P2P workflows and period close requirements.
• Demonstrated experience with AP systems and ecosystem tools such as Zip, NetSuite, Expensify, and Navan; ability to translate business requirements into scalable processes.
• Familiarity with US GAAP and SOX-aligned process design; hands-on with 1099 reporting and year-end cycles; strong reconciliation and variance analysis skills.
• Proven ability to manage payment runs end-to-end, drive timely approvals, and troubleshoot exceptions (e.g., supplier information or payment account), while meeting SLAs for on-time, accurate payments.
• Excellent stakeholder management and communication skills; comfortable partnering with Procurement, Tax, FP&A, Accounting, and Enterprise Systems to improve workflows and data quality.
• Advanced Excel/Sheets skills; data-driven mindset with a track record of improving KPIs such as DPO and invoice cycle times.

Bonus skills & attributes 

• Nice to have: VAT/GST operational experience across IE/UK/AU and prior ownership of related AP workflows in NetSuite, and procure to pay systems such as Coupa or Zip.

How you’ll succeed here

• Operate with urgency and an ownership mindset, set clear priorities, and keep stakeholders informed.
• Build resilient processes (SOPs/DTPs, cross-training) that scale through peaks, handovers, and audits.
• Raise the bar on controls and data integrity while simplifying the experience for vendors and internal approvers.

Our tools

We use a modern AP tech stack including Zip, NetSuite, Expensify, and Navan. You’ll lead the day-to-day operations, enhancement requests, and adoption of these tools to keep AP running smoothly and compliantly.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a strategic and dynamic Director, Business Development - Aviation to join our fast-growing team. As a key individual contributor on the Airports revenue team, you will partner with our Vice Presidents of Aviation to deploy our integrated platform at over 75 airports in the U.S. and participate in net-new business RFPs. This is an exciting opportunity to play a pivotal role in expanding Metropolis’s presence as we revolutionize the passenger experience at airports with computer vision. You’ll leverage your analytical skills, attention to detail, and business development experience to advance and ultimately close key deals that transform our organization.

What you'll do

• Support the full sales cycle from initial pitch through contract execution
• Manage end-to-end sales pipelines for cycles ranging from 6 to 24+ months, maintaining full accountability for personal deal flow and prospecting
• Collaborate on high-stakes aviation accounts, serving as the strategic second chair to the VP of Aviation to navigate and close complex, enterprise-level deals
• Represent Metropolis at national and local industry events
• Deploy a solutions-based and product-led approach that uncovers pain points of our airport partners and translates them into actionable financial and operating proposals
• Lead or co-lead customer presentations, including discovery sessions and proposal delivery in person and virtually
• Build upon and create new relationships across key stakeholders inside our existing and prospective airport partners to build internal support and advocacy 
• Work cross-functionally with our deal desk team on complex underwriting and financial modeling and collaborate with additional internal teams such as Marketing, Operations, and Legal to drive deals forward to execution
• Monitor and manage pipeline development and sales performance metrics in Salesforce CRM; be fully accountable for providing Salesforce inputs to ensure accurate forecasting
• Continuous education on our product and how it operates in the field; plan to spend at least one day per month at one of our airports with our operations team members

What we're looking for

• 7+ years in B2B business development and/or sales, which may include expertise in government affairs or commercial development; ideally, experience selling hardware and software solutions, not just one-time product sales
• Highly analytical and proven experience in financial underwriting and modeling 
• Proficient with Salesforce and associated reporting and tools to manage pipeline
• Skilled in managing complex, multi-threaded deals with sales cycles as long as 24+ months
• Creative approach to communicating value propositions across diverse audiences
• Experience working with cross-functional teams throughout a deal cycle, including product, engineering, marketing, operations, legal, and finance
• Exceptional communication and interpersonal skills
• Willingness to travel at least 25-50% of the time

While not required, these are a plus:

• Experience selling into airports and/or government organizations
• Experience working in a high-growth, fast-paced tech organization
• Passion for the aviation industry

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

What is the opportunity?

Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

• Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth

What skills do I need? 

• 2+ years selling SaaS products, ideally 1+ years in closing role 
• Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth) 
• Strong sales instincts and track record hitting and exceeding quota 
• Exceptional written and verbal communicator 
• Comfortable and energized operating and problem-solving in a fast-moving organization. 
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercom employees, friends, and family
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

The OTE salary range for candidates within the Greater Chicago Area is $99,000 - $130,000. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

*Proof of eligibility to work in the United States is required.

#LI-Hybrid

We are hiring for Unarmed Flex Security Officers to work at Willis Tower in Downtown Chicago. 

All candidates must also be available to work weekends and holidays.  Flex officers do not have a set schedule and must be available to work at least two (2) of the three (3) shifts.  We will make every effort to give advance notice of assignments for open shifts, vacation coverages, personal days, etc., but call-offs may need to be covered with four (4) hours or less notice.  The more availability you have, the more hours you'll be available to pick up!

Responsibilities of Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Security Officers:

• Must be at least 18 years of age
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus

Pay and Benefits of Security Officers:
• Positions paying $19-20 / hour
• Paid time off and paid holidays
• Medical insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

Title: Sales Account Executive

Location: Must be located in Indiana, Illinois, Michigan, or Ohio

Position Summary

The Sales Account Executive is a field-based, growth-focused role responsible for developing new business within the feed, grain, and agribusiness sectors. This position is best suited for a self-directed, industry-savvy seller who thrives in a greenfield territory and is motivated to build pipeline through outbound prospecting and in-person customer engagement.

The Sales Account Executive works cross-functionally with Ever.Ag sales leadership, product, services, and customer success teams while maintaining a high level of autonomy. This is not a desk-based or inbound sales role; travel and proactive pipeline development are essential.

Key Responsibilities

• Develop and maintain a strong working knowledge of Ever.Ag solutions, with a primary focus on Prairie Systems
• Proactively identify, prospect, and engage new customers within the feed, grain, and agribusiness markets
• Build and manage a healthy sales pipeline primarily through outbound efforts and field-based selling
• Lead customer discovery conversations and deliver compelling, value-based sales presentations in person and virtually
• Navigate long and variable buying cycles common in small and mid-sized agribusinesses
• Establish trusted relationships with owners, managers, and operational decision-makers
• Collaborate with internal stakeholders to structure solutions, negotiate terms, and close deals
• Accurately document sales activity, pipeline, and forecasts in CRM
• Attend industry events, conferences, and trade shows to expand market presence and generate opportunities
• Partner with Customer Success to support onboarding, adoption, and long-term customer satisfaction
• Provide market and customer feedback to internal teams to help inform product and service enhancements
• Travel frequently to customer sites and territories while adhering to all company safety and driving policies
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree (B.S. or B.A.) or equivalent practical experience
• Experience working in or selling to the agriculture industry is required
• Strong preference for experience within feed, grain, dairy, or livestock-related agribusinesses
• Prior ag-oriented sales experience is a plus; SaaS experience is helpful but not required
• Demonstrated ability to operate independently, build pipeline from scratch, and manage multiple opportunities simultaneously preferred
• Comfort with prospecting, rejection, and long sales cycles
• Experience using CRM tools to track activity and manage opportunities preferred
• Willingness and ability to travel frequently (average 50%, with some variability)
• Must be able to safely operate a motor vehicle, maintain a valid driver’s license, and comply with company driving policies

Competencies for Success

• Industry Credibility & Customer Focus: Understands agricultural operations and communicates effectively with industry professionals
• Self-Motivation & Initiative: Takes ownership of territory and results; thrives with autonomy and minimal oversight
• Resilience & Persistence: Handles rejection constructively and maintains long-term prospect relationships
• Communication Skills: Clearly articulates value propositions and adapts messaging to varied audiences
• Analytical Thinking: Evaluates customer needs, timing, and constraints to advance opportunities effectively
• Integrity & Accountability: Operates with transparency, professionalism, and a results-oriented mindset
• Action-Oriented: Proactively identifies opportunities and follows through without waiting for direction

What's the opportunity? 

This isn't a typical BDR role. You'll be joining the team behind Intercom's Customer Agent products, working across both new and existing customers.

As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them realise the value of Intercom through creative and engaging prospecting.

We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible.  In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.

As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!

What will I be doing? 

• Pipeline Generation: Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.
• Customer Engagement Across the Funnel: Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.
• Multiple Sales Motions: You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both.
• Product Expertise: Build deep knowledge of Intercom's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them.

Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.

What skills do I need? 

• Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.
• 1+ year of customer-facing work experience. Sales or SaaS experience is a plus.
• Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.
• Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you.
• Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.
• Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better.
• Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team.
• Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested.

Bonus skills & attributes 

• Bachelor's Degree preferred
• Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

What's the opportunity? 

As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative & engaging prospecting.

We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.

As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!

What will I be doing? 

• Strategic Account Targeting: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.
• Expert Enterprise Prospecting: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You'll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points.
• Exceptional Prospect Experience: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You'll articulate Intercom's value as a trusted advisor.
• Product & Market Acumen: Maintain a comprehensive understanding of Intercom's product suite and its value proposition.
• Cross-Functional Optimization: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback.

What skills do I need? 

• Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future
• 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +)
• Experience and success from working with Enterprise sized accounts. 
• Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.
• Competitive Landscape & Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends. 
• Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn)
• Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers
• Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.
• Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.

Bonus skills & attributes 

• Bachelor's Degree preferred
• Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

#LI-AW2

#LI-AW2

What's the opportunity? 

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

• Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
• Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• You’ll articulate Intercom’s value using the Command of the Message framework
• You’ll forecast and plan pacing throughout each month and quarter
• You’ll partner with SE’s to win flagship logos in the market
• You’ll partner with R&D and Marketing to act as the voice of your customers

What skills do I need? 

• 2+ years experience in closing role
• 1+ years selling SaaS products
• Experience in outbound prospecting
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive environment
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required. 

The OTE range for candidates within the Greater Chicago Area is $132,836-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity? 

As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
• Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team

What skills do I need? 

• 5+ years experience as an Account Executive
• 3+ years of SaaS experience selling similar products
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive landscape
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.  

The OTE range for candidates within the Greater Chicago Area is $203,400 - $242,950. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity? 

As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
• Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team

What skills do I need? 

• 4+ years experience as an Account Executive
• 2+ years of SaaS experience selling similar products
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive landscape
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
  Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $203,500 - $243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity? 

Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.

Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

Team and role summary

You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.

This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.

This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.

If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.

What will I be doing? 

• Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
• Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
• Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
• Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
• Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
• Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
• Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

What skills do I need? 

Essential

• Proven experience running full cycle SaaS sales processes from discovery through close
• Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
• Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
• Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
• Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
• Ability to synthesize customer feedback into clear product insights and messaging recommendations
• High ownership and adaptability in fast-moving environments

Preferred

• Experience selling within sales tech or martech ecosystems
• Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
• Familiarity selling AI-enabled products or automation tools
• Experience operating in an overlay or specialist model alongside account owners

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

The OTE range for candidates within the Chicago area is $225,000 - $275,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What's the opportunity? 

Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.

What will I be doing? 

Lead and develop an AI-fluent RM team

• Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment
• Develop reps into strong consultative sellers who can confidently position AI-powered capabilities
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensure consistent CRM hygiene and adherence to sales process and methodology
• Balance near-term execution with long-term team development and business health

Enable modern, value-based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom
• Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raise the bar on technical credibility and commercial rigor across the team

Partner cross-functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surface customer insights related to AI adoption, objections, and success patterns
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves

What skills do I need? 

Required

• 2 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with early-career sellers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
  Comfort leading teams through change in a fast-moving environment

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

Bonus skills & attributes 

• Enjoy building and scaling teams while maintaining high standards
• Are excited about AI and motivated to help others understand its real-world value
• Balance empathy with accountability and operational discipline
• Translate complexity into clarity for customers and internal partners
• Like partnering cross-functionally to improve how the business sells and serves customers

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews—great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What's the opportunity? 

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

• Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth
• Engage in team development and mentoring

What skills do I need? 

• 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth) 
• 1+ years selling SaaS products
• Experience managing procurement processes 
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator 
• Comfortable and energized operating and problem-solving in a fast-moving organization. 
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammate

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $132,836-$170,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity? 

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. 

At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

What will I be doing? 

• Own and grow a portfolio of Intercom’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
  
• Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
• Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
  
• Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What skills do I need? 

• 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
• 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
• A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.

Bonus skills & attributes 

• Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
• Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
• High intellectual curiosity and a growth mindset
• A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
• Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

The OTE range for candidates within the Greater Chicago Area is $203,400 - $240,500. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity? 

Our Sales Development organization is a key driver of Intercom’s growth, acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally, guiding them through the early stages of the sales process - and laying the foundation for future careers across our Go-to-Market teams.

At Intercom, we’re customer-obsessed and driven to transform online customer service through a human + AI approach. We believe in balancing working hard with working smart - using data, strategy, and creativity to drive results and continuously improve.

We’re looking for a Sales Development Coordinator to join our Enterprise Sales team. This is a hands-on, learning-focused role designed for someone looking to build strong foundations in sales development, customer engagement, and account research.

You’ll play a key role in nurturing low-intent prospects, improving the quality of our account and contact data, and enabling Account Executives and Business Development Representatives to engage more effectively with high-potential prospects.

This role is intended as a stepping stone into Sales. Successful candidates may progress into a full-time Sales Development Representative role based on performance, readiness, and business needs.You will receive coaching and enablement to prepare for progression into an SDR position.

What will I be doing? 

As a Sales Development Coordinator, you’ll work closely with the Enterprise Sales teams across several core areas:

• Follow up on inbound leads and engage with early-stage prospects, helping qualify interest and route opportunities appropriately
• Conduct account and prospect research to support outbound efforts
• Build organisation maps for key personas, including roles across Customer Support, Product, AI, and Digital Transformation
• Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings

What skills do I need? 

• Currently pursuing a Bachelor's degree in Business, Sales, Technology, or a related field or early in your career with less than 2 years of professional experience
• Comfortable engaging with prospects via email and phone
• Excellent written and verbal communication skills
• Comfortable using tools such as LinkedIn and Google Workspace
• Proactive and self-motivated, with the ability to manage tasks independently with light guidance
• Curious about technology, AI, sales, and customer experience
• High attention to detail and strong follow-through
• Motivated to build a long-term career in sales
  
  

Prior sales experience is not required, this role is designed for someone early in their career or transitioning into sales.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required. 

The base salary range for candidates within the Greater Chicago Area is 51,000 - 56,700. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What's the opportunity? 

We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.

What will I be doing? 

• Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
• Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.
• Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
• Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.
• Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
• Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
• Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.

What skills do I need? 

• 2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
• Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
• Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.
• Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
• Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.
• Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
• Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.

Bonus skills & attributes 

• Interest in consumption or usage-based SaaS models.
• Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
• Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity?  

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. 

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
• Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. 
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need? 

• 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building (coding not required).
• Ability to simplify and communicate complex problems clearly across audiences.
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
• Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $167,700 - $200,273. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity?  

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. 

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
• Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. 
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need? 

• 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building (coding not required).
• Ability to simplify and communicate complex problems clearly across audiences.
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
• Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $162,000 - $193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

What's the opportunity? 

With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.

As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!

If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.

What will I be doing? 

• Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.
• Owning customer communications and issues from initial contact until resolution.
• Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.
• Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
• Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.
• Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.
• Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams.

What your first 6 months will look like:

In your first 30 days you will: 

• Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals.
• Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.
• Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.
• Showcase successful and proactive communication about your training progress and needs/questions that arise.

In your first 60 days, you will: 

• Continue to complete CS trainings and pass relevant assessments successfully and on schedule.
• Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.
• Demonstrate ownership in the execution of your work.
• Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.

In your first 90 days, you will: 

• Receive QA reviews and action feedback.
• Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.
• Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.
• Successfully meet KPI targets and/or goals.
• Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy.

What skills do I need? 

• 3-4+ years of technical support experience, ideally within a software/SaaS environment.
• Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.)
• A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.
• Strong customer focus (excels at & enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone & language, personable)
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Ability to troubleshoot and utilize resources to answer questions on baseline topics
• Ability to take on & action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.
• Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.

Bonus skills & attributes 

• Experience using Intercom, or similar SaaS platforms.
• Experience as Tier 2 or similar level of support.
• Experience in coaching & mentoring teammates.
• Experience in helping customers make the most of their current subscriptions.
• Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.

You’ll Thrive Here If You:

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback & kudos about it.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $62,000 - $74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Description

Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.  Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

• 1+ years of experience in a technical support role
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with customers

Preferred

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

#LI-Remote