Role: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.

Duties and Responsibilities

• Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
• Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
• Perform branching updates on the Git repository along with CI/CD responsibilities.
• Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
• Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
• Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
• Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.

Qualifications

• 5+ years of experience in software development.
• BS degree in Computer Science.
• Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
• Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
• Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
• In-depth knowledge and experience implementing RESTful APIs and web services.
• Experience with Rules Engine and/or event-driven architecture.
• Exposure to design best practices including performance, scalability, robustness, and resiliency.
• Prior experience working in Agile/Scrum environments.
• Ability to work independently and as part of a team on multiple overlapping projects.
• Proven track record of successfully delivering large, complex, cross-functional projects.
• Strong problem-solving, analytical, and communication skills.

Knowledge, Skills, and Abilities

• Develops and implements innovative solutions that challenge the status quo and drive process improvement.
• Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
• Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
• Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
• Ability to work collaboratively in a global team environment.
• Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
• Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
• Experience in healthcare or invoicing domains is an added advantage.
• Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

We're seeking a hands-on Software Engineering Manager to lead a Software Development team with day-to-day technical leadership responsibilities. Working closely with other Development teams, this role executes the company's technical, architectural, and commercial product initiatives by taking an active role with the team. The Manager will be responsible for both technical roadmap/design and people management.

A successful candidate in this role would assume leadership in delivering customer outcomes with a focus on building modern delivery pipelines in a high-availability platform. This role will lead a high-impact team through the product development lifecycle by being an active contributor of production-quality code, with up to 70% of their time focused on research, development, system designs, and architectural reviews. This role works in an Agile environment, collaborating with the team to lead continuous improvement using data-driven decisions through iterative development.

Responsibilities

• Lead by example: Hands-on in design, coding, and shipping high-quality software using Angular, Node.js, JavaScript, and Java (back end) on AWS services like Lambda, EC2, S3, and SQS.
• Strong foundation in Spring frameworks and data layers like MongoDB, PostgreSQL, Elasticsearch, etc.
• Champion and educate the organization on Agile best practices, new frameworks, processes, architectural standards, design patterns, and solutions.
• Ensure engineering excellence by having sound knowledge of Microservices, security, and containerization.
• Collaborate with Development, Product, and Architecture teams to drive the software development lifecycle, iterating quickly to deliver high-impact solutions to Production with high quality.
• Ensure engineering excellence by adherence to standards around robustness, resiliency, high availability, scaling, and utilization of modern delivery pipelines.
• Plan and execute a timely release process with all stakeholders, including necessary communication.
• Mentor and grow developers through coaching, feedback, and amplifying the technical vision from the Enterprise Architecture team.
• Establish roadmaps and resourcing needs across multiple teams.
• Balance speed and quality by utilizing industry-standard measurements such as Cycle Time, Lead Time to Change, and Deployment Frequency to identify roadblocks. Ensure the proper technical design required to positively impact measurements.
• Assess risks and dependencies and hold teams accountable to high standards by leading by example.
• Drive incident response for the team, including on-call coverage, technical response, and providing technical resolution to production issues.

Required Experience

• Computer Science degree with related experience.
• 8+ years of software development management experience.
• Excellent understanding of AWS services (e.g., EC2, EKS, Lambda, S3, RDS, API Gateway).
• Strong understanding of system design, scalability, microservices, and distributed architectures.
• Experience designing external-facing UI applications, SSO integration, secure systems, and APIs.
• Experience designing high-availability, fault-tolerant, and secure systems.
• Practical experience with GitHub Actions, CI/CD, or other automation tools.
• Familiarity with UI, backend, and API development and their integration.
• Proven ability to mentor engineers and conduct thoughtful, constructive code reviews.
• Experience being the technical lead on a team that produces high-quality deliverables.

Nice to Have

• Strong knowledge of DB concepts and data analysis experience with expertise in data-driven decision making.
• Hybrid mobile app development experience with Ionic or Cordova.
• SDLC experience across AI development lifecycles.
• Familiarity with modern AI concepts: LLMs, Agentic AI, MCP, and Copilot development.
• Knowledge of cloud monitoring and observability tools.

Customer Success Manager

Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.

Responsibilities:

 • Responsible for overall client satisfaction and retention.

 • Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.

• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.

• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.

• Lead client calls and communications.

• Ensure and manage to outcomes and follow-ups.

 • Manage client budget and forecast processes.

• Ensure compliance with SLAs.

• Promote and pursue client collections, when necessary.

• When issues are identified, work with team members to develop solutions and client communication.

 • Escalate any major client issues, bringing in senior management as appropriate.

Experience:

• BS or BA degree, preferably in Marketing or Business.

• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value.

• Excellent communications skills and relationship skills.

 • Strong business acumen with natural aptitude for identifying risks and opportunities.

• Self-driven with the energy and resilience to perform consistently at a high level.

 • Proficient in MS Office: Excel, PowerPoint, and Word.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

 https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

 https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

 https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Manager, Revenue & Contract Analytics

Position Overview

Zeta Global is seeking a highly analytical and detail-oriented Manager, Revenue & Contract Analytics to lead the development and operational ownership of a contract entitlement tracking and usage reconciliation framework.

This role is responsible for ensuring accurate cost assignment, margin transparency, revenue recognition support, and overage billing integrity across client contracts. The position will operationalize a structured tracking process that consolidates contractual entitlements and reconciles them against actual platform and service usage across multiple enterprise systems.

The Manager will play a critical role in building and leading a Hyderabad-based Analytics team and transitioning ownership of the process from the Cost Analysis team to a scalable, repeatable reporting function.

Key Responsibilities

• Compile and maintain a comprehensive repository of all active client contracts and Statements of Work (SOWs).
• Translate contractual entitlements into clearly defined, trackable usage metrics.
• Reconcile actual client usage against contractual entitlements on a monthly basis.
• Aggregate and reconcile usage data across Apptio, Snowflake, Salesforce (SFDC), Jira, and ZMP platform systems.
• Design and deliver client-level dashboards displaying contractual entitlements, usage trends, and projections.
• Provide executive-ready monthly reporting to Finance, Sales, and Client Success leadership.
• Manage onboarding of new contracts and removal of expired contracts from tracking.
• Partner with Operations to ensure platform instances are retired upon contract expiration.
• Establish governance processes, audit controls, and standard operating procedures.
• Support hiring, onboarding, and leadership of the Hyderabad-based Analytics team.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Analytics, Economics, or related field.
• 7+ years of experience in Analytics, Revenue Operations, FP&A, Financial Systems, or related discipline.
• Experience with contract-based or usage-based pricing models.
• Strong understanding of revenue recognition and margin analysis principles.
• Advanced SQL skills (Snowflake preferred).
• Experience with Salesforce and enterprise data systems.
• Expertise in dashboarding tools (Tableau, Power BI, Looker, or equivalent).
• Strong analytical, organizational, and communication skills.

Preferred

• Experience in SaaS, advertising technology, or data platform environments.
• Familiarity with Apptio or cost modeling platforms.
• Experience building or leading analytics teams.
• Knowledge of platform metering frameworks.
• Experience working in a global, cross-functional organization.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

Senior Manager – European / EMEA Billing

 Location: Hyderabad, India Department: Finance

Reports To: GVP – Accounting, Controller

Position Summary

The Senior Manager – European / EMEA Billing will lead the billing operations for the Europe and EMEA region, ensuring accurate and timely invoicing, compliance with local and international accounting standards, and adherence to contractual requirements. This role will oversee a team based in Hyderabad and act as a key liaison between regional finance, sales, legal, operations and collections teams in Europe / EMEA to support end-to-end billing processes.

Key Responsibilities

Billing Operations C Management

• Oversee end-to-end billing processes for multiple European / EMEA countries, ensuring accuracy, timeliness, and compliance with contractual terms and local tax
• Manage the monthly invoicing cycle, credit notes, adjustments, and
• Review and approve complex billing cases, pricing changes, and non-standard
• Partner with FPCA and accounting teams for month-end close, accruals, and

Leadership C Team Management

• Lead, mentor, and develop a team of billing analysts and specialists in
• Set performance goals, monitor productivity, and implement process improvement
• Foster a culture of accountability, collaboration, and customer

Process Improvement C Automation

• Drive continuous improvement initiatives to enhance billing accuracy, efficiency, and system
• Collaborate with IT and system administrators to maintain and improve billing systems (e.g. SuiteBilling, ZoneBilling etc).
• Implement controls and audits to minimize billing

Stakeholder C Regional Coordination

• Work closely with European / EMEA regional finance leads, sales operations, and legal teams to ensure contract compliance and customer
• Support customer queries, audits, and escalations related to billing and
• Provide management reports and insights into billing performance and KPIs

Compliance C Governance

• Ensure compliance with local tax laws, SOX controls, and internal audit
• Liaise with internal and external auditors during audit
• Maintain documentation and standard operating procedures (SOPs).

Qualifications s Experience Education:

• Bachelor’s degree in Accounting, Finance, or Commerce
• MBA, CA (Inter/Final), or CPA qualification Experience:
• 5+ years of progressive experience in billing, with at least 2+ years in a managerial
• Experience of managing European / EMEA billing operations and familiarity with regional tax/VAT
• Hands-on experience with enterprise billing/ERP systems (e.g. SuiteBilling, ZoneBilling )

Skills s Competencies:

• Some level of proficiency in the European and EMEA languages – German, French, Dutch, Spanish etc
• Excellent analytical, problem-solving, and process improvement
• Strong leadership and people management
• Excellent communication and stakeholder management skills, especially across global
• Attention to detail and high standards of
• Proficiency in Excel and familiarity with reporting/BI

Company Summary: 

Zeta Globalisa NYSElisted data-poweredmarketing technologycompany with aheritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-

300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Role - Facilities and Operations Manager

We are seeking a highly skilled and proactive Facilities Lead to oversee and manage all aspects of facilities operations for our offices in India, primarily based out of Hyderabad. This role will be responsible for ensuring the smooth functioning, safety, efficiency, and compliance of all physical office infrastructure, supporting a workforce of approximately 600 employees.

The ideal candidate must have experience working in a multinational corporate environment, with proven leadership in facility management, vendor coordination, space planning, and workplace services.

Key Responsibilities:

Space Optimization and Infrastructure Planning:

• Lead the strategic planning and execution of workspace layouts, ensuring optimal space utilization across offices or campuses in line with evolving business needs, growth plans, and local compliance requirements.

Team Leadership and Operational Oversight:

• Manage and mentor a multidisciplinary facilities team (maintenance, housekeeping, security, and support services), driving performance, service excellence, and adherence to SLAs across locations.

C-Suite Engagement and Strategic Alignment:

• Act as a key liaison with senior leadership, understanding and translating C-suite priorities into actionable facility strategies that support organizational goals and executive-level expectations.

Facilities Operations Management

• Oversee day-to-day operations of India office (primarily Hyderabad).
• Ensure proper functioning of all facilities-related services including HVAC, electrical, plumbing, cleaning, security, and maintenance.
• Maintain a safe, clean, and efficient working environment.

Vendor & Contract Management

• Manage third-party vendors and service providers including housekeeping, security, catering, maintenance, and AMC partners.
• Ensure service-level agreements (SLAs) are met and conduct regular performance reviews.

Health, Safety & Compliance

• Ensure all facilities operate in compliance with Indian statutory regulations (e.g., fire safety, labor laws, building codes), while incorporating sustainable practices and business continuity measures.

Budget & Cost Management

• Prepare and manage the annual facilities budget.
• Identify cost-saving opportunities and implement energy-efficient practices.

Employee Experience

• Act as a key point of contact for facilities-related queries and complaints.
• Foster a positive employee workplace experience through responsive service and well-maintained infrastructure.

Sustainability & ESG Initiatives

• Implement sustainability initiatives across facilities (waste management, energy efficiency, etc.).
• Support corporate social responsibility (CSR) and environmental, social, and governance (ESG) goals.

Qualifications & Skills:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• 7+ years of relevant experience in facilities or workplace management, preferably in an MNC environment.
• Experience managing mid-size office operations (300–600 headcount).
• Strong knowledge of local regulatory and statutory compliance (Hyderabad/Telangana, India).
• Excellent communication, negotiation, and people management skills.
• Proficiency in MS Office, facilities management software/tools, and basic budgeting.
• Ability to work independently, multitask, and manage multiple stakeholders.

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a hands-on Engineering Manager with expertise in software engineering, release management, artificial intelligence and cross-functional collaboration. The work blends modern software practices with pragmatic AI to reduce manual exceptions, improve matching accuracy, and enhance the invoice processing end-to-end. 

Responsibilities

Engineering Leadership

• Provide technical and people leadership for an engineering team.
• Manage, mentor, and grow a high-performing team of software engineers, fostering a culture of collaboration, innovation, and accountability.
• Partner with other engineering and cross‑functional leads to align priorities and ensure cohesive execution.
• Coordinate incident response for the team, including coverage and technical response to issue.

Hands‑on Technical Leader

• Contribute to high‑impact coding when it adds meaningful value (foundational components, prototypes, critical paths).
• Help decompose and modernize systems where valuable, encouraging reliable, observable, and maintainable designs.
• Maintain a strong emphasis on unit and component testing as part of day‑to‑day engineering
• Work with QA team members to shape testing approaches across the lifecycle, including automation and release readiness
• Encourage shift‑left practices and CI‑integrated test suites for confidence and speed

AI Utilization in SDLC

• Use AI during various stages of SDLC for code generation, code analysis, testing and review impact of changes
• Implement agents/skills with the vetted AI tools to produce secure, maintainable, practical solutions
• Collaborate with data and analytics partners to responsibly operationalize models where appropriate

Technical Execution

• Conduct sprint ceremonies and ensure proper grooming of all epics/stories
• Guide the planning, prioritization, and delivery with a focus on predictable outcomes
• Establish robust monitoring, logging, and alerting systems to maintain system reliability and performance.
• Identify and mitigate technical risks, ensuring alignment with business objectives.
• Plan and execute the timely release process for deliverables with all stakeholders including necessary communication.
• Champion the adoption and optimization of modern CI/CD pipelines to streamline development, testing, and deployment processes.
• Collaborate with Security team to resolve any findings and conduct the annual compliance reviews

Qualifications

• Education: Computer Science or related degree, or a combination of education and related experience.
• Experience:
• 8+ years of prior software development experience with hands-on coding and management experience.
• Deep understanding of modern CI/CD pipelines, including tools like Bamboo or GitHub Actions.
• Proficiency with cloud platforms (e.g. AWS, Azure, etc) and container orchestration (e.g. Kubernetes, Docker).
• Experience with Agile development processes (Scrum, Kanban) and leading teams in a fast-paced environment.
• Strong focus on quality assurance with proven expertise of delivering high-quality software.
• Applied knowledge of AI in day‑to‑day engineering and process automation.

Technical Skills:

• Experience with development languages such as Java, Springboot, Node.js
• Familiarity with frontend frameworks, including Angular (12+) and strong proficiency with JavaScript or TypeScript
• Proficiency with AWS cloud and cloud‑native services
• Practical experience with Relational and NoSQL databases, such as PostgreSQL, MongoDB, Elasticsearch, or cloud‑native data stores.
• Proficiency with CI/CD and infrastructure automation tools (e.g., GitHub Actions, Bamboo).
• Knowledge of Testing tools like Selenium, Playwright, Postman or similar
• Familiarity with AI‑powered engineering tools (e.g., GitHub Copilot, Claude Code, Cursor) to enhance development velocity and code reliability.

Soft Skills:

• History of handling multiple concurrent projects
• Ability to effectively communicate across organizational levels and with a variety of stakeholders, including the ability to communicate technical concepts to technical and non-technical audiences
• Strong strategic thinking that prioritizes long term outcomes over emergent distractions.
• Ability to make difficult decisions and to drive decisions into actuality
• Ability to understand and effectively explain up and downstream product, team, and organizational impacts
• Ability to constructively challenge the status quo and to iterate and improve across multiple business domains
• Leadership and mentoring skills including the ability to lead by example, promoting a common purpose and serving as a catalyst for success
• Demonstrate emotional maturity and a positive outlook.
• Demonstrated analytical, organizational, prioritization, and time management skills

About Storable

Storable builds SaaS products that power the self‑storage industry end‑to‑end. Our platform spans facility management, websites, payments, CRM, and AI‑driven experiences. Reliability, quality, and speed are critical to the operators who depend on us.

Role Summary

We are looking for a Senior Engineering Manager, Test to lead our shift‑left quality transformation across Storable’s engineering organization. This role is responsible for building and operating enterprise‑scale testing platforms and enablement programs that move quality earlier in the SDLC, increase automation, and improve reliability for our multi‑tenant SaaS products.

You will lead an engineering team focused on:

• Test platforming – shared frameworks, tooling, and infrastructure for functional, integration, performance, and reliability testing.
• Shift‑left enablement – embedding testing into design, coding, and CI/CD workflows so product teams can ship with confidence.
• Change management – driving adoption of new practices and tools across diverse teams at varying levels of engineering maturity.

This is a hands‑on people and technical leadership role, ideal for someone who has led test/platform or SRE/DevOps teams and thrives in high‑growth, mid‑maturity SaaS environments.

What You’ll Own

Strategy & Leadership

• Define and own the shift‑left testing strategy across engineering, in partnership with product, platform, SRE, and security.
• Build and lead a high‑performing test platform/enablement team (engineering managers, senior ICs, SDETs).
• Translate business and reliability goals into a clear roadmap for quality platforms, tooling, and practices.
• Establish and track quality and reliability KPIs (e.g., defect escape rate, flaky test rate, MTTR, change fail rate, performance SLOs).

Test Platform & Tooling

• Design and evolve enterprise‑scale testing platforms supporting:
• API and service‑level testing
• Contract and integration testing
• UI/E2E automation where it adds leverage
• Performance, load, and resilience testing
• Partner with SRE/DevOps to integrate testing deeply into CI/CD pipelines, including:
• Gating and quality thresholds
• Test orchestration and parallelization
• Environment and test‑data management
• Provide opinionated, self‑service tooling and templates for teams using Python, Java, and Go in a microservices / multi‑tenant SaaS environment.

Reliability, Resilience & Performance

• Work closely with SRE and product engineering to design for reliability and resilience, not just test for it.
• Establish practices and tooling for:
• Performance and capacity testing at service and system levels
• Fault injection / chaos experiments for critical paths
• Regression detection tied to SLOs and error budgets
• Ensure test platforms integrate with observability (logs, metrics, traces) for faster triage and better signal‑to‑noise.

Shift‑Left Enablement & Change Management

• Lead change management for new testing practices, frameworks, and workflows across many teams.
• Build and run enablement programs: standards, playbooks, training, office hours, and guilds/communities of practice.
• Coach engineering managers and tech leads on testability, design for quality, and pragmatic automation strategies.
• Identify and remove systemic blockers to shift‑left (environments, data, tooling, ownership, incentives).

Qualifications

Required

• 10+ years in software engineering / quality engineering, including 4+ years leading engineering teams (people management).
• Proven experience leading test/platform, SDET, SRE, or DevOps teams in a multi‑service SaaS environment.
• Demonstrated success driving shift‑left testing transformations or similar engineering practice changes at scale.
• Strong technical background in at least one of Python, Java, or Go, with working knowledge of the others

Hands‑on experience with:

• Test automation frameworks (API/service, contract, and UI/E2E)
• Performance and load testing tools and methodologies
• CI/CD systems and integrating tests into pipelines
• Deep understanding of distributed systems, microservices, and multi‑tenant architectures and their implications for testing and reliability.
• Experience partnering tightly with SRE/DevOps on deployment, observability, and incident response.
• Track record of leading through change in environments that are still maturing engineering practices (not just “maintaining” at a big‑tech level).
• Excellent communication and stakeholder management skills across engineering, product, and business leaders.

If you’re excited about building the platforms and practices that let product teams ship faster with higher confidence—and you’re comfortable rolling up your sleeves in a mid‑maturity, high‑growth environment—we’d love to talk.

DigitalOcean is expanding in Hyderabad, India. We are looking for a People Generalist/ Talent Success Partner to join our People team.This is a contract position for 8 months (maternity backfill) with potential to convert into full time as well. As a Talent Success Business Partner, you will be reporting to the PBP Director. In this role, you will be responsible for performing a wide range of HR related duties including, supporting effective execution of HR processes including employee relations, supporting managers and senior managers on people related cases, performance management and employee engagement. This role will assist in providing coaching and guidance to managers and senior managers to help recommend solutions to business issues as well as be the on-ground support for the execution of people initiatives. The ideal candidate will need to be strong on execution, HR processes as well as wear strategic hat during complex people issues.
This is preferably a hybrid position based out of Hyderabad and with in-person presence in the Hyderabad office, at least 3 times a week.

What You’ll Do:

• Support complete employee life-cycle processes for our India employees including onboarding, performance reviews, compensation/benefits, engagement survey and action planning, employee relations as well as off-boarding.
• Build relationships with managers and senior managers, be a trusted resource for their needs and escalate issues as necessary to the lead PBPs for quick resolutions.
• Have a strong understanding and working knowledge of people related policies, and assist in interpretation of such policies and standards.
• Support the development, recommendation, and implementation of policies, procedures and process improvements.
• Own the onboarding process for India including locally in Hyderabad as well as for any remote employees.
• Manage the ongoing operational needs of managers in the APAC region
• Support on local payroll in partnership with our local provider.
• Partner with PBP team on local communications including community events, benefits, compliance, holidays etc.
• Work with local leads and People team on employee issues

What You'll Add to DigitalOcean:

• Experience as a People generalist. Exceptional verbal and written communication skills
• Experience in HRIS System, Workday
• Experience working in a startup / fast paced / ambiguous environmentWhat We’ll Expect from You:

What We’ll Expect from You:

• Highly motivated entrepreneurial spirit, with the drive to understand business needs, respond promptly and proactive seek guidance to resolve concerns
• Strong process driven approach, ability to define processes for the region where there is a need
• Strong desire to collaborate with others within and outside of own department and area of expertise
• Exemplary professional integrity with the ability to maintain confidentiality and a sense of responsibility and accountability
• Ability to work effectively with organization members at senior manager levels. Well organized, flexible and enjoys the challenges of supporting an entire site.
• Strong people/interpersonal skills with the ability to build relationships/collaborate with others
• Detail-oriented and extremely organized with an ability to multi-task & prioritize tasks
• Effective time management skills with a proven ability to meet deadlines
• Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests, seeking guidance as appropriate.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Position Summary

Arcesium seeks a talented Contract Manager to join our Client and Partner Development team. This person will facilitate and manage the contract process, facing off with clients, vendors, and strategic partners while working closely with Legal, Sales, Account Management, Product, and Finance teams internally. This individual will report to the Head of Sales Operations. Contract management is a critical part of the sales process and integral to Arcesium’s success.

What You'll do:

• Creating, preparing, and reviewing initial drafts of all client contracts
• Meeting with internal counsel and customers and / or partners to reach an understanding and agreement on important legal and commercial terms
• Ensuring the firm’s contracts are well-maintained and organized
• Identifying opportunities for process improvement and devising plans to implement the changes
• Providing advice and guidance to different teams relating to contract terms
• Building and maintaining relationships and creating trust with internal and external stakeholders
• Collaborating with and presenting to senior stakeholders
• Assisting with special projects as needed, such as training the Sales team on contract processes, researching contract software, etc.

What You'll need:

• The ideal candidate will have 5-7 years of experience in contract, legal, or related work, preferably in the finance or technology field.
• This individual must be an organized, process-oriented problem-solver who can multi-task and manage competing interests.
• The successful candidate will have strong attention to detail, excellent written and oral communication skills, and be able to work well with others.
• They must be a self-starter with a passion for learning and an interest in financial services and/or financial technology is desirable.
• A bachelor's degree with a strong record of academic achievement is required.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Azurity is seeking an experienced in-house counsel to support its Global Infrastructure Function, which includes Finance, IT / Digital, Work Place Services, HR, EPMO, etc. The legal responsibilities for this role include statutory compliance (for the Indian entity), contracts, legal documentation, strategizing, and advisory.

The candidate must be experienced in understanding and working on the legal requirements for Finance, IT/Digital, Workplace Services, HR, and EPMO departments within an organization. They should have expertise in cross-border contracts, dealing with internal stakeholders and counterparties globally, and be well-versed in managing Contract Lifecycle Management Platform. Additionally, the candidate should have strong experience in stakeholder management and communication to effectively coordinate with various stakeholders present globally.

DUTIES AND RESPONSIBILITIES

Stakeholder Management

• Serve as a strong Legal Business Partner for the relevant departments.
• Gain a deep understanding of the business, products, strategies, transactions, and various issues by aligning with the relevant departments.
• Regularly attend meetings, proactively identify legal issues and highlight risks, and provide solutions to mitigate by collaborating with the relevant departments.
• Ensure all legal requirements are completed within stipulated timelines to facilitate smooth transactions for the relevant departments.
• Preemptively track all important dates and events, and take actions accordingly.
• Work closely with India General Counsel and other legal team members.

Contracts

• Draft, review and negotiate contracts (domestic as well as cross border) such as Service Agreements, SaaS Agreements, Consulting Agreements Subscription Agreements, Lease Agreements, Engagement Letters, Offer Letters, Employment Agreements, Scope of Work, Change Orders, Purchase Orders / Terms and Conditions etc., and amendments, addendum, assignment and termination thereof.
• Developing playbook /checklist for the frequently used contracts and ensuring that the agreements are drafted and negotiated as per the playbook / checklist and are executed in timely manner.
• Ensure risk mitigation, protection of intellectual properties, and commercial interests of the organization by way of contracts.
• Inform and guide stakeholders on the interpretation and purposes of contracts related provisions.
• Identify and assist stakeholders with resolution of issues affecting completion of contracts.. Format documents for finalization. Manage the legal contracts folders.
• Gather, quantify, and report on legal department metrics.

Contract Lifecycle Management Platform

As a highly system-driven organization, Azurity has implemented and uses a Contract Lifecycle Management Platform, namely Ironclad

• Manage and oversee Azurity’s contract life cycle using Ironclad, ensuring contracts are properly tracked, stored and managed.
• Support the creation of contracts by gathering and vetting required inputs, including business terms from business and functional owners. Guide internal clients through the contract request process. As intake coordinator, review contract requests and statements of work against
• Perform review of expiring contracts and manage renewals and amendments.
• Be experienced and well versed with Contract Management Platform – similar to Ironclad (if not better)
• Provide advice and support to various departments on matters related to contracts as well as Ironclad.
• Align with legal, finance and business team members to ensure that Ironclad is used in the most efficient manner
• Develop and implement (or assist to) procedures to improve the efficacy of Ironclad
• Act as liaison between internal clients and the legal department for timely processing of contracts. Handle status inquires, process questions, and direct inquiries to the appropriate attorney.
• Metadata abstraction and tagging into the Contract Lifecycle Management Platform – Ironclad.
• Co-ordinating with stakeholders for execution through Docusign.

General Duties

• Conduct legal issue identification, investigate factual issues, and analysis and legal risk assessment.
• Interpret and respond to requests for information, documents, and status-up-dates-from colleagues seeking legal support.
• Preparing various reports and presentations.
• Provide support in transactional due diligence.
• Perform special projects and general support for the Legal Department.
• Any other duties as may be entrusted from time to time

QUALIFICATIONS

• LL.B from a reputed university
• 3-9 years of relevant experience;
• Experience of supporting in-house legal department;
• Highly skilled in Microsoft Office suite; experience in DocuSign and Box.com preferred;
• Strong verbal and written communications skills to enable communication with legal colleagues and stakeholders present globally, particularly in the US, Ireland, and other EU countries.
• Ability to consistently solve problems with a high degree of independent decision-making.
• Strong organizational skills with careful attention to detail.
• Strong interpersonal skills and must be highly team oriented.
• High level of professionalism and ability to maintain absolute confidentiality.
• Ability to build business acumen and understand core elements of the applicable business area.
• Ability to handle multiple complex tasks and high volume of work in a team-based environment and consistently meet deadlines.
• Tech savvy and able to learn new skills necessary to keep pace with an ever-changing landscape.

BENEFITS

We recognize hard work and dedication with benefits offerings that address individual needs. Our comprehensive package of benefits for eligible employees includes the following:

• For a list of benefits, please see our benefits listing on our careers page at www.azurity.com/careers/

ABOUT THE TEAM: 

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

ABOUT THE ROLE: 

We are looking for an Operations Manager with a strong background in Vendor Management and Procurement to support our KYC team at Tide. Reporting to the Senior Operations Manager, you will be the engine room of our vendor operations—ensuring our partners deliver high-quality results daily while maintaining seamless procurement workflows.

You will be a highly organized professional who enjoys the "nitty-gritty" of contract management and performance tracking. You’ll collaborate with Product, Risk, and Finance teams to ensure our KYC vendors are integrated effectively and performing at their peak.

On this role, you will be doing:

• Vendor Relationship Management:

              -Act as a key point of contact for KYC vendors, handling daily queries and maintaining documentation.

              -Assist in organizing Monthly/Quarterly Business Reviews (QBRs) and ensure all action items are followed up on.

• Vendor Monitoring & Performance Tracking:

            -Track vendor performance against SLAs and KPIs.

            -Produce regular reports identifying trends, performance dips, or cost spikes, and present these to the Senior Operations Manager.

            -Proactively monitor vendor system health and capacity alerts to identify potential bottlenecks before they lead to breaches in SLAs.

• Incident & Escalation Management

             -Act as the primary escalation point for service disruptions. Lead the communication bridge between the vendor and internal stakeholders during outages to ensure rapid recovery.

             -Conduct "Post-Mortems" after vendor incidents to understand the ‘why’ and ensure the vendor implements permanent fixes, not just temporary patches.

              -Define and maintain clear escalation matrices so internal teams know exactly who to call when a critical incident occurs.

• Procurement & Contract Management:

             -Support the end-to-end procurement process, including drafting contract renewals, coordinating signatures, and managing the onboarding of new vendors.

• Invoicing & Cost Tracking:

             -Own the invoicing process, ensuring all vendor bills are accurate, reconciled against usage, and paid on time to avoid service disruptions

• Cross-Functional Coordination:

            -Liaise between internal teams (Product, Legal, Finance, Risk & Compliance) to speed up internal sign-offs

            -Ensure vendor tools are meeting the needs of our operational teams.

• Process Maintenance & Optimisation:

           -Execute and suggest improvements to existing vendor management frameworks to ensure they remain scalable as Tide grows.

WHAT WE ARE LOOKING FOR: 

• 3+ years of experience in Operations, Procurement, or Vendor Management, preferably within a KYC, Risk & Compliance, Fintech or technology-focused organization.
• Proven experience in contract administration and managing external service providers.
• A solid understanding of KYC or Risk & Compliance operations is a significant advantage.
• You are someone who never lets a renewal date slip or an invoice go unverified.
• You are comfortable using Excel or BI tools to track vendor spend and performance metrics.
• Ability to communicate clearly, both verbally and in writing, with both external partners and internal stakeholders.
• Proactive, resilient and you thrive in a fast-paced environment and are comfortable shifting priorities as the business scales.
• Detail-oriented, process-driven, and always looking for ways to improve systems and procedures.
• Collaborative team player with a customer-first mindset.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

GENERAL FUNCTION

Momentum’s Analytics team is looking for a Senior Data Analyst – Cards to join our growing Analytics Team. This individual will be the key person for consulting with the business to share data insights providing solutions, reports and strategies to launch, grow and take ownership of the data for our card product. Reporting directly to the Senior Manager of Analytics, the Senior Data Analyst – Cards will be the data subject matter expert for all card related data and any associated products and platforms, working closely with the product and marketing department, and external stakeholders. In addition to sharing data insights, the individual will have opportunities to work closely with business leaders in presenting findings and formulating data supported strategies.

If you see analytics as an opportunity to solve problems, build relationships, drive business and have fun while doing it, you’ve come to the right place.

DUTIES/RESPONSIBILITIES

• Leverage data expertise to analyze a wide spectrum of data to provide insights and solutions to the business.
• Identify and improve inefficiencies or issues in current data processes and reports with a “there’s always room for improvement” mindset.
• Conceive, design & develop purpose focused reports and dashboards that drives value and meets business needs
• Manipulate large data sets from multiple sources to provide business metric reporting
• Communicate concise and actionable business strategies from vast amounts of data for Sr. Management.
• Continuously broaden knowledge of different business verticals and their functions and how they utilize data
• Lead the regular touchpoint with business stakeholders to provide insights beyond what is requested and/or provide data solutions to improve their workflow
• Be able to provide accurate and reliable solutions and explanations independently with minimal supervision

EDUCATION

• Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics

EXPERIENCE

• 3+ years of experience in reporting, analysis and strategy development in the financial services industry.
• Proven experience using SQL, R, Python, or similar data mining and analytics applications.
• Experience manipulating, creating and presenting insights with credit card data that influence credit card product strategy.
• Experience with Tableau, Microsoft Power BI, Microsoft SSRS or other tools.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Capable of completing descriptive, diagnostic, exploratory, predictive, and prescriptive analytical exercises.
• Proven ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs.
• Excellent communication and presentation skills, and ability to simply explain complex information to both technical and non-technical audiences.
• Strong work ethic, curious and persistent determination in reviewing and reconciling variances.
• Ability to work autonomously as well as in a team setting.
• Aptitude and willingness to roll-up the sleeves and get involved in the details.
• Highly curious with the desire to go deep beneath the surface to solve problems.
• Good business judgment with demonstrated ability to think creatively and strategically.
• Desire to take full ownership of deliverables and be accountable for results
• Ability to provide deliverables accurately and on time with minimal supervision
• Ability to draw conclusions and provide explanations and make recommendations based on analysis

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.  This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.

At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

OUR CORE VALUES: WHAT DRIVES US

• Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 
• We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 
• We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 
• We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 
  
  

WHY JOIN MFSG TECHNOLOGIES INDIA?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.

Role Overview 

The Professional Services Operations Coordinator supports the day-to-day operational management of the Professional Services (PS) organization. This role is responsible for maintaining operational discipline across projects, ensuring accurate reporting, coordinating with Finance and delivery teams, and supporting leadership with reliable operational data. 

The ideal candidate is detail-oriented, highly organized, and comfortable working with data, systems, and multiple stakeholders in a fast-paced SaaS environment. This role requires someone who can manage operational trackers, follow up with delivery teams, and ensure that key operational processes are executed consistently. 

Key Responsibilities 

• Support day-to-day operational management of the Professional Services team. 

• Maintain operational trackers, dashboards, and project management data across internal systems. 

• Track project progress, delivery metrics, and resource allocation across engagements. 

• Prepare and distribute weekly and monthly operational and customer reports including time consumption and delivery metrics. 

• Maintain accuracy of operational spreadsheets, databases, and reporting tools. 

• Monitor timesheets and track hours consumed against customer contracts or Statements of Work (SOW). 

• Ensure delivery data is accurately maintained in systems such as Salesforce, or similar Professional Service Automation tools with focus on time tracking for at least 100 developers. 

• Coordinate with delivery teams to ensure project data and operational updates are completed on time. 

• Maintain contract tracking records including SOWs, amendments, and operational documentation. 

• Liaise with Finance to support reporting, invoicing inputs, and reconciliation activities. 

• Provide operational and analytical support to leadership as required. 

Required Skills and Qualifications 

• Strong proficiency in Microsoft Excel (pivot tables, formulas, data analysis). 

• Experience working with operational reporting and dashboards. 

• Familiarity with tools such as Salesforce, Power BI, or similar systems is preferred. 

• Strong organizational and time-management skills. 

• Excellent written and verbal communication skills in English. 

• Ability to coordinate with multiple stakeholders and follow up effectively. 

• Comfortable working in a fast-paced SaaS or technology environment. 

• Ability to maintain confidentiality and handle sensitive operational data. 

Preferred Experience 

• Experience supporting Professional Services, Implementation, or Delivery teams. 

• Exposure to SaaS business models and software development environments. 

• Experience preparing reports for leadership or customer reporting. 

• Experience coordinating with Finance teams on operational reporting. 

Experience 

3–6 years of experience in operations, project coordination, or delivery operations roles. 

Ideal Candidate Profile 

• Highly detail-oriented and structured 

• Comfortable working with operational data and reporting 

• Proactive in coordinating across teams 

• Able to work independently while supporting leadership priorities 

• Adaptable and capable of improving operational processes over time 

Momentum Financial Services Group is a leading provider of financial services in North America. For over 40 years, we’ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of 400+ locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, check cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Money Mart Financial Services provides solutions.

GENERAL FUNCTION

The Helpdesk Agent reports to the Helpdesk Manager(s) and works on the day-to-day operations of the helpdesk. The Helpdesk agent works within a diverse team and ensures that all customer requests and issues are handled in a timely and professional manner within the guidelines of the company’s established policies and procedures.  The Role requires constant attention to detail and includes call and chat handling, resolving customer issues, and meeting performance metrics against established KPI’s and SLA’s.  Responsibilities also include assisting with building knowledge-based solutions and working with internal & external business partners on IT system issues.

DUTIES/RESPONSIBILITIES

• Providing high levels of support for customers.
• Establishing procedures to ensure that all customer issues are addressed accurately and consistently.
• Taking ownership of high priority incidents and escalation.
• Answering questions and/or providing directions related to products and services.
• Planning and scheduling time with all areas of IT support to meet service level agreements.
• Managing call and chat queues to prioritize incoming issues based on business priorities.
• Coordinating with other departments within the organization to resolve customer issues.
• Escalation of critical issues to Application Support teams & Development teams when needed.
• Documentation of all reported issues and activities in the provided ITSM system.
• Maintaining record of all customer chats, calls, complaints, and resolutions for future reference in knowledge-based articles.
• Provide regular updates to the Helpdesk Managers.
• Work collaboratively with IT teams and cross functional business partners, to take advantage of best practice frameworks, methodologies, and service delivery collateral across the organization.
• Serve as a point of contact for escalated tickets.
• Establish trustful relationships with internal and external stakeholders by building collaborative two-way dialogue to ensure strategic alignment and execution against goals and targets.
• Identify opportunities to improve the effectiveness of the team through new working practices or through collaboration and preferred 3rd party vendor partnerships.

Qualifications

EDUCATION

• Associate degree or bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar education or work experience.
• ITIL certification or other relevant industry certifications.

EXPERIENCE

• Minimum of 3 years working experience within a helpdesk call center or IT Service Delivery arena.
• Experience with customer facing IT systems with complex back-office system integrations.
• Broad knowledge in all areas of IT Operations (Networking, telecom, infrastructure, security, desktop support)
• Building and managing key relationships with internal and external business partners.
• Ability to demonstrate resilience and pragmatism in the face of a challenging and continually changing environment.
• Functional knowledge of financial instruments and language such as Installment Loans, Payday Loans, Checks, and industry domains such as loans, underwriting, collections, call center, Fraud, etc.

SKILLS

• Outstanding communication skills. (customer interaction, updates, analysis)
• The ability to articulate complex technical information into simple-to-understand terms.
• Problem-Solving Skills.
• Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures)
• Time management
• Working knowledge of Helpdesk software, ticketing systems, and databases.
• Proficiency in the English language is required
• French language skills are a plus.

Additional Information

EMPLOYER’S RIGHTS

• This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.

At MFSG/Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

Our Core Values: What Drives Us

Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 

We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 

We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 

We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 

Why Join MFSG India?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.