Platform Manager QE – SaaS Platform 

Location: Coimbatore / Bangalore
Experience: 10 to 14 Years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

The core of AppViewX quality lies in building predictable releases through strong engineering discipline, automation-first practices, and measurable quality outcomes. Our Platform Quality Engineering team partners closely with Platform Engineering, SRE, and Product Engineering to ensure platform reliability, scalability, and resilience under real-world workloads.

As a Platform Manager QE, you will focus on validating how the platform behaves at scale, ensuring multi-tenant SaaS stability, upgrade safety, and non-functional excellence as the platform evolves.

What will you be responsible for?

• Own end-to-end platform quality outcomes, ensuring reliability, scalability, and stability across SaaS and customer-hosted deployments
• Define and execute a platform quality strategy aligned to SaaS scale, multi-tenancy, and infrastructure evolution
• Drive non-functional quality leadership, including:
  • Performance (P95/P99 latency, throughput)
  • Scalability (load, stress, capacity limits)
  • Reliability (failover, recovery, resilience)
  • Chaos testing (node, network, dependency failures)
• Validate platform behavior across:
  • Kubernetes-based deployments
  • Service mesh (Istio) and API gateway
  • Core platform services (auth, async jobs, notifications, logging)
• Ensure tenant isolation and noisy-neighbor impact validation in multi-tenant SaaS environments
• Own platform upgrade and deployment quality, including:
  • Backward compatibility
  • Data migration integrity
  • Configuration drift across environments
• Establish and govern continuous testing and QAOps practices for platform validation, including:
  • Production-like environments
  • CI/CD quality gates
  • Observability-driven validation (logs, metrics, traces)
• Drive platform-level automation strategy across API, performance, and resilience testing
• Provide platform readiness inputs to release certification, ensuring production-safe releases
• Analyze production incidents, performance degradations, and instability patterns, and drive preventive quality improvements
• Track and publish platform quality metrics (latency, stability, failure rates, incident trends) to guide engineering and leadership decisions
• Partner with Platform Engineering, SRE, and Product teams to identify and resolve systemic platform issues without impacting delivery velocity
• Lead, mentor, and grow a team of QE engineers focused on distributed systems, performance engineering, and reliability validation
• Influence architecture and design decisions to improve testability, scalability, and resilience outcomes
• Drive AI-assisted QE initiatives for performance analysis, anomaly detection, and intelligent regression optimization

What do we require? (Must Have)

• 10–14 years of experience in Quality Engineering with strong exposure to SaaS platforms and distributed systems
• Proven experience in non-functional testing:
  performance, scalability, reliability, chaos engineering
• Strong expertise in API and service-level automation (Python-based frameworks preferred)
• Hands-on experience with performance testing tools (JMeter, k6, Gatling, or similar)
• Experience with Kubernetes, containerized environments, and service mesh (Istio)
• Strong understanding of multi-tenant SaaS architectures and platform behavior under load
• Experience integrating quality practices into CI/CD pipelines and QA Ops workflows
• Strong debugging and root-cause analysis skills for production-scale issues
• Experience working with observability tools (Prometheus, Grafana, ELK, tracing systems)
• Strong Linux systems knowledge and environment troubleshooting skills
• Understanding of networking, security, and infrastructure concepts (TLS, DNS, load balancing)
• Strong stakeholder communication and ability to translate platform quality risks into business impact

What do we desire?

• Experience in cloud platforms (AWS / Azure / GCP) and hyperscaler environments
• Exposure to chaos engineering frameworks and reliability validation tools
• Experience with contract testing and service-level validation strategies
• Familiarity with AI-driven test optimization, anomaly detection, or quality intelligence
• Strong understanding of high-availability systems and distributed system failure modes

What You Bring as a Platform QE Manager at AppViewX

• You think in systems, scale, and failure modes, not just test cases
• You ensure platform reliability under real workloads, not just functional correctness
• You drive non-functional quality as a release gate, not a post-release activity
• You build predictable platform behavior through automation, observability, and continuous validation
• You translate technical platform risks into customer and business impact
• You mentor teams to move from test execution to engineering-driven quality ownership
• You operate with strong ownership, data-driven decisions, and disciplined escalation

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can't wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX offers competitive benefits including incentives, health & wellness policies, investment schemes, flexible work models, and strong learning & development opportunities. We empower our employees with flexibility, ownership, and trust to drive impact.

Why AppViewX?

AppViewX serves Fortune 1000 enterprises globally, including leading banks, media companies, and healthcare providers. With a strong global presence and deep customer trust, we continue to scale our platform and engineering capabilities to solve critical enterprise challenges.

Equal Opportunity Statement

AppViewX is an Equal Employment Opportunity Employer committed to diversity, inclusion, and fair employment practices.

Role

We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.

An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.

What you’ll do (Role Expectations)

• Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
• Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
• Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
• Build partnerships and collaborate with stakeholder functions
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity

Who You Are (Success Profile)

• You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
• You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
• You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
• You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Significant experience in deal management and pricing within the high-tech software or SaaS industry
• Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience

What Will Make You Stand Out (Preferred Qualifications)

• Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau

#LI-Hybrid

#LI-SP4

The Associate Service Delivery Manager (ASDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

Own customer satisfaction, retention, and value realization.
Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
Drive proactive communication, sentiment tracking, and expectation alignment.
Identify upsell/cross-sell opportunities with the Account Manager.
Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

Run unified operating cadences across Helpdesk + NOC.
Own escalation governance: tracking, RCA follow-through, and customer communications.
Maintain CRM/SFDC data accuracy and integrity.
Ensure compliance with contractual SLAs/SLOs and KPIs.
Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

Own onboarding for new unified (NOC + Helpdesk) customers.
Ensure a smooth handoff from Sales to Delivery.
Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

Deliver monthly performance reporting across both service lines.
Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
Present KPI dashboards and prioritized improvement opportunities.
Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

Monitoring/RMM: Datto RMM, VSA, VSA X
Ticketing/PSA: Autotask, Salesforce, PSAs
Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
Incident lifecycle and major-incident management fundamentals
Basic OS/network/endpoint troubleshooting
Excel and Power BI reporting

Customer Success Skills

Executive stakeholder management (Owner/C-level)
Renewal and retention ownership
Clear executive communication
Data-driven storytelling
Contract and value alignment

Professional Skills

Analytical, structured problem-solving
Excellent written and verbal communication
High accountability and ownership
Manage multiple customers in parallel
Cross-functional collaboration

Experience

0–5 years in service delivery, customer success, or managed services
Hands-on exposure to both Helpdesk and NOC workflows
MSP/IT services background preferred
Experience managing high-value accounts

SUCCESS METRICS

Renewals/retention
Compliance KPIs and SLA/SLO adherence
CSAT/NPS targets
Kaseya production adoption opportunities
Service-review cadence compliance

Job Title: Manager – Finance (Indirect Cost Analysis & Reporting)

Location: Bangalore

Department: Finance
 

Role Summary:

We are seeking a dynamic and experienced Manager to lead a team of 18 finance professionals. The role involves overseeing AP Operations, Indirect cost finalization, variance analysis, Balance Sheet Review and comprehensive financial reporting across monthly, quarterly, and annual cycles. The ideal candidate will possess strong stakeholder management skills and a proven track record in driving process improvements within a finance function.

 Key Responsibilities:

• Lead and manage a team, ensuring high performance and professional development.
• Finalize indirect costs, accruals and ensure accurate allocation across business units.
• Review and analyse indirect cost variances, providing actionable insights.
• Oversee monthly, quarterly, and yearly financial reporting, ensuring timeliness and accuracy.
• Collaborate with key stakeholders including entity controllers, business leaders, and business finance teams.
• Drive continuous process improvements to enhance efficiency and accuracy in financial operations.
• Ensure compliance with internal controls and financial policies.
• Support audits and respond to queries related to AP Operations, indirect costs and reporting.
• Balance sheet schedules review & clearing open items

Qualifications & Experience:

• Chartered Accountant (CA)
• 5+ years of relevant experience in finance, with at least 3 years in a managerial role. 

• Good understanding of indirect cost accounting, accruals, balance sheet and variance analysis.
• Proven experience in stakeholder management and cross-functional collaboration.
• Excellent analytical, communication, and leadership skills.
• Proficiency in financial systems and tools

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

About the role 

The Senior Integration, API & Automation Engineer is a hands-on technical lead role responsible for shaping and executing Rubrik’s enterprise API, integration, and AI‑driven automation strategy.

Broadly, the role will focus on designing, building, and governing secure, scalable APIs and integrations between our core business platforms and third‑party systems (e.g., ERP, HCM, CRM, data platforms), while mentoring engineers and driving best practices across the organization. In addition, this role will help us embed AI capabilities (LLMs, Claude, decisioning services, intelligent workflows) into APIs and business processes to improve reliability, productivity, and insight.

You will work closely with senior business stakeholders, application owners, security, data, and IT teams to define API‑first, AI‑aware integration patterns and standards that deliver robust, secure, real‑time and batch integrations using REST APIs, webhooks, messaging, file‑based interfaces, and AI services.

This role will primarily leverage MuleSoft Anypoint Platform (or similar iPaaS) for API‑led connectivity and sits within the Enterprise Integrations & Intelligent Automations team as a key technical authority.

What you'll do

• Own the API and integration architecture and strategy for assigned domains, defining API‑led patterns (Experience, Process, and System APIs), reference architectures, and standards for how systems integrate across the enterprise.
• Design, build, and evolve RESTful APIs that expose well‑designed resources and operations to internal and external consumers, with clear contracts, documentation, and SLAs.
• Lead implementation of integrations between SaaS and on‑prem applications (e.g., NetSuite, Workday, Salesforce, Snowflake, ServiceNow), Finance, HR, Security, and GTM platforms, ensuring solutions are scalable, secure, resilient, and observable.
• Create data integration strategies for high volumes of data in transit, optimizing for performance, reliability, and cost (e.g., streaming vs. batch, push vs. pull APIs, caching, backoff strategies).
• Define and enforce API governance, including:
• Provide technical leadership to integration and API engineers, including solutioning, design reviews, code reviews, and mentoring of junior and contract engineers.
• Implement and manage REST/SOAP APIs, webhooks, and messaging interfaces from conceptual design through development, performance testing, deployment, and lifecycle management via an API gateway or iPaaS (e.g., MuleSoft Anypoint Platform).
• Architect robust data integrations for both real‑time and scheduled (batch) workloads using APIs, messaging, sFTP, and file‑based exchanges (JSON, XML, CSV), with well‑defined contracts, SLAs, and monitoring.
• Define non‑functional requirements (NFRs) and SLAs for APIs and integrations—availability, latency, throughput, error budgets, RTO/RPO—and ensure designs and implementations meet or exceed them.
• Drive observability and reliability for APIs and integrations by standardizing logging, tracing, metrics, dashboards, and alerting, and by creating operational runbooks for incident response and post‑incident reviews.

AI & Intelligent Automation Responsibilities

• Identify and prioritize AI opportunities within API and integration flows (e.g., data enrichment, anomaly detection, routing, summarization, classification, intent extraction).
• Define safe and governed AI usage within APIs and integrations, including:
• Clear input/output contracts for AI services
• Guardrails (prompt design, validation, constraints)
• Handling of sensitive data (PII/financial/HR data) in prompts and responses
• Monitoring for model performance and drift in production.
• Integrate with AI platforms and services (internal or external), including model APIs, vector stores, and feature stores, using strong API design and security practices.

Stakeholder, Security, and Platform Responsibilities

• Partner with security, compliance, and audit teams to ensure integrations, APIs, and AI services meet security, privacy, and regulatory requirements (e.g., SOX‑sensitive data flows, access control, encryption, audit trails).
• Lead technical discovery and solution design for new API, integration, and AI‑automation initiatives, working with product managers, application owners, and business stakeholders to shape requirements and translate them into well‑defined technical designs.
• Own vendor and platform technical relationships for integration technologies and key SaaS systems; understand vendor APIs and change roadmaps, anticipate the impact of deprecations, and coordinate upgrades and migrations.
• Oversee CI/CD practices for APIs, integrations, and AI services, including branching and release strategies, automated testing (unit, integration, regression), and environment configuration management for Dev/QA/UAT/Prod.
• Champion reuse and standardization by building and curating shared assets such as:
• Generic APIs (e.g., email, JIRA, logging, AI utility services)
• Common connectors and API client libraries
• Templates and integration catalogs
  and ensuring they are adopted broadly.
• Participate in and improve KTLO/on‑call rotations for critical APIs, integrations, and AI services, using incident data to drive structural improvements, technical debt reduction, and increased reliability.
• Communicate clearly with technical and non‑technical audiences, producing architecture diagrams, decision records, and documentation that make complex API, integration, and AI solutions easy to understand, operate, and evolve.

Experience you'll need

• Education & Experience

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
  • 10+ years of overall software/integration engineering experience, with 8+ years focused on API and enterprise integrations.
  • 4+ years in a senior/lead/architect capacity, owning API and integration designs, patterns, and technical decisions for complex cross‑system and enterprise application solutions.
  • Experience designing and delivering AI‑enabled features or workflows as part of production systems (e.g., integrating with LLM or ML APIs, AI‑based decisioning, or intelligent automation).

Technical Skills – API Engineering

• Deep expertise in RESTful API design and implementation, including:
• Resource modeling, URI design, and standard HTTP methods
• API‑first/contract‑first design (RAML/OpenAPI)
• Pagination, filtering, sorting, and partial responses
• Versioning strategies (URL, header, content negotiation)
• Idempotency and robust error handling patterns.
• Strong experience building secure, resilient, and scalable APIs, including:
• API gateways (e.g., MuleSoft, Apigee, Kong, AWS API Gateway)
• Rate limiting, throttling, caching, and circuit‑breaker patterns
• Timeout, retry, and backoff strategies.
• Solid understanding of webhooks and event‑driven APIs, including subscription management, signature validation, replay protection, and idempotent consumers.
• Hands-on experience with API client development and integration patterns (SDKs, service‑to‑service communication, backend‑for‑frontend, composite APIs).

Technical Skills – Integration & Platforms

• Strong experience with MuleSoft Anypoint Platform (or equivalent iPaaS), including API Manager, Runtime Manager/CloudHub, Anypoint Exchange, and design/deployment best practices.
• Solid understanding of SOAP services, messaging patterns (pub/sub, event‑driven integrations), and when to apply each.
• Proficiency with integration data formats and transformation (JSON, XML, CSV, mapping, enrichment, aggregation, canonical models).
• Strong database and data modeling skills, including SQL and working with relational databases (e.g., Postgres, SQL Server, Oracle) in integration scenarios.
• Experience designing and implementing secure integrations, including:
• OAuth 2.0/OpenID Connect
• API keys and mutual TLS
• Role/permission models and fine‑grained authorization
• Secrets management (e.g., HashiCorp Vault, cloud KMS).
• Hands‑on experience with CI/CD pipelines and Git‑based workflows, including automated testing, static analysis, deployment automation, and environment configuration for API and integration services.
• Demonstrated experience integrating with several of the following: NetSuite, Workday, Salesforce, Snowflake, ServiceNow, Coupa, DocuSign, ChromeRiver, Marketo, identity/IAM platforms, external APIs, and internal APIs.
• Practical experience working with AI/ML or LLM APIs (e.g., OpenAI, Azure OpenAI, Vertex AI, Bedrock, or internal model APIs), including:
• Designing API requests and responses for AI‑backed features
• Prompt engineering and response validation
• Handling rate limits, retries, timeouts, and partial failures within integration flows.
• Familiarity with event‑driven and streaming architectures (e.g., Kafka, EventBridge, Event Hubs) and how to combine them with AI services for near real‑time decisioning and automation.

Soft Skills

• Proven ability to lead without direct authority, influencing cross‑functional teams and driving technical decisions through clarity and data rather than hierarchy.
• Strong architectural thinking and problem‑solving skills, including the ability to decompose complex business processes into robust API, integration, and AI‑enabled designs.
• Excellent communication and documentation skills, comfortable presenting solutions and trade‑offs to engineers, managers, and senior business stakeholders.
• Experience working in agile environments, collaborating closely with product owners, scrum teams, and distributed stakeholders across time zones.
• Bias toward automation, standardization, and continuous improvement, with a pragmatic approach to balancing speed, risk, and long‑term maintainability.

Preferred Qualifications

• Professional MuleSoft certifications (e.g., MuleSoft Certified Integration Architect, MuleSoft Certified Developer) or equivalent certifications from other integration platforms.
• Experience designing and operating public or partner-facing APIs with clear productization (API lifecycle, developer experience, SLAs, and commercial considerations).
• Experience designing and operating integrations in regulated or security‑sensitive environments (e.g., SOX, FedRAMP, customer‑facing APIs) with a strong emphasis on auditability and change control.
• Experience with event‑driven and streaming platforms (e.g., Kafka, AWS EventBridge, Azure Event Hubs) and their role in modern API and integration architectures.
• Exposure to automation/workflow platforms (e.g., Zapier, Workato, low‑code tools) and how they complement enterprise integration layers and AI‑based automation.
• Experience building and maintaining API and integration runbooks, catalogs, and governance processes, and contributing to enterprise architecture forums or design reviews.
• Experience with observability stacks (e.g., Datadog, Splunk, New Relic, OpenTelemetry) for monitoring APIs, integrations, and AI services in production.
• Familiarity with data and AI governance concepts (e.g., data classification, lineage, model governance, responsible AI practices) and how they apply within API, integration, and automation patterns.

About Rubrik

• Rubrik is one of the fastest-growing companies in Silicon Valley, revolutionising data protection and management in the emerging multi-cloud IT industry. Recently, a Top 10 of the Forbes Cloud 100 and in the LinkedIn Top Companies list for 2020. Our mission is to unlock the power of data by organising and protecting the world's business information by building a forward-thinking, design-oriented brand that impacts the perception of user interface and experience in enterprise.

• We aren't shy about crafting products to solve problems no one has tackled or thought about before by defining the industry, instead of waiting for directions. Rubrik is the world's first platform to orchestrate data for hybrid cloud enterprises anytime, anywhere. We blend future-proof architecture with consumer-grade simplicity to pioneer a fresh approach to an old problem. Our focus is on the people who can produce extraordinary results. We need individuals who feel comfortable in ambiguity and excited by the prospect of a challenge. Bottom line, if you have a limitless drive and like to win, we want to talk to you!

About team and role:

• Our Team, Global Procurement, focuses on providing industry-leading Procurement Operations and Strategic Sourcing on a global scale at Rubrik. We are looking to add a Strategic Sourcing manager to support our Engineering, Information Security and IT teams. You’ll develop strategies and leverage market intelligence to negotiate software, hosting, hardware, and services agreements for these functions. You’ll have experience in best-practice procurement methods, and work to build strong partnerships with internal customers, influence and align roadmaps, and cultivate vendor partnerships. You will report to the Head of Strategic Sourcing and will be accountable for annual savings targets.

• You will work closely with a variety of cross-functional teams, including IT, R&D, Engineering, Legal, Finance, and Accounting, among others. You are someone who is a self-starter and comfortable working with limited direction while taking full ownership of your domain. You are an effective and passionate problem-solver who recommends pragmatic alternatives and is comfortable working in a fast-paced environment

What you’ll do?

• Project manage complex deals and drive the collaboration of all parties in negotiating strategies and executing favourable terms and conditions
• Develop & drive key category strategy and optimisation opportunities across Rubrik’s Engineering, InfoSec and IT functions
• Prepare RFQs, RFPs, bid documents, analyse and evaluate proposals, and administer the evaluation process
• Provide thought leadership from a procurement/sourcing perspective and work with business partners to develop new and creative strategies
• Manage the commercial aspects of contracts and license agreements to ensure that obligations are met, and the process for tracking renewals or replacement of existing agreements is managed and scalable
• Build strategic relationships with external suppliers and internal business partners to drive results and influence business decisions
• Contribute input toward the creation and implementation of programs to assess and promote supplier performance, development and management (e.g., establishing quarterly and annual goals, conducting quarterly business reviews, formal scorecard measures)
• Establish & report out on KPIs that support the procurement team’s goals and objectives

Experience you'll need:

• Excellent negotiation skills and broad procurement category management experience (including Software, Hardware, SaaS, Cloud & Professional Services) 
• 7+ years’ experience in Indirect Sourcing, with a strong track record in Technology Sourcing in a highly dynamic and fast-paced environment
• Excellent customer service skills and ability to partner with key stakeholders and build relationships across multi-functional teams
• Experience with supplier report cards and supplier management
• Strong financial and analytical skills, supporting the identification of cost savings opportunities and recommendations
• Self-starting, entrepreneurial, scrappy, resourceful, problem-solver with a strong work ethic and integrity
• Working knowledge of Coupa preferred
• Experience in contract negotiation from a legal perspective (i.e. J.D.) is a plus!

Location & Work Hours

• Location: Bengaluru, Karnataka (Hybrid)
• Work Hours: 8:00 PM - 5:00 AM IST.

Renewal Sales Specialist -EST

Location : Bangalore

Shift : 5:30PM to 2:30AM

Rubrik is looking for an experienced Renewal Specialist for US/AMER Region based out in our Bangalore office. As a Renewal specialist, you will own & manage a renewal book of business for existing accounts customers across US and EMEA regions and is primarily responsible to ensure successful and on-time renewals.

To be successful in this role requires excellent communication, coordination with cross-functional teams such as, Account Executives, Renewal Operations, Channel Team, Legal, Customer Success, Finance and others. 

This is an ideal opportunity for someone who wants to be part of one the fastest-growing cloud data management and data security SaaS companies and have prior experience in Sales, Customer Success & Account/Channel Management.

What You’ll Do:

• Responsible for meeting Quarter on Quarter Renewal Quota & ACV Plan.
• Responsible for negotiation and driving incremental standard uplift on renewals. 
• Own, manage and review your current & upcoming renewal pipeline periodically in CRM. 
• Conduct product usage & account review  for your customers and coordinate internally with the Sales, Support & Customer Success team to help in mitigating any potential renewal risk. 
• Review, validate and provide accurate renewal quotes to distributors 120 days in advance of contract renewal date. 
• Proactively manage your individual forecast i.e for CQ +1, update renewal sentiment and renewal opportunity stage progression in CRM.
• Maintain healthy pipeline hygiene i.e for CQ +1 & monthly linearity.
• Work in close coordination with Account Executive on Upgrade+Renewal Opportunities.
• Consult with partners and customers to resolve any questions or challenges while leveraging the Account Manager and other internal teams as needed.
• Keep up with Phase - Product Training/Certifications & Company Updates
• Conduct Periodic Pipeline Review & Forecast meetings with Distributors & Partners.

Required Skills and Experience:

• 2+ years of  experience in Renewals/ Account Management/ Sales/ Customers Success in SaaS
• Have exposure & experience of working with Global Customers i.e US, EMEA & APAC
• Experience working in Cloud Data Management & Security
• Prior Experience working in Channel/ Partner Ecosystem will be an add on. 
• Excellent English communication skills (written and verbal)
• Bachelor's degree in any discipline
• Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment over multiple engagements.
• Must be a self-starter with the ability to work independently or in a team environment. 

#LI-DR2

Role Overview

As a leader within the merchant lending team at PhonePe, the incumbent will be involved in driving both business growth and supply through new partnerships. This role requires a blend of strategic vision, commercial acumen, and deep operational rigour to solve complex problem statements in the fintech lending space

Core Functional Charters

• Partnership Lifecycle Ownership: End-to-end accountability for identifying, onboarding, and scaling/managing partnerships with Banks and NBFCs.
• Operational Excellence: Achieving a gold standard in strategic planning, execution, governance, and business reporting.

Key Responsibilities & Competencies

• Strategic Vision: Define functional vision and goals for short-term cycles in consultation with leadership, ensuring tight alignment with overall organizational objectives.
• New Lender onboarding: Drive onboarding of new lending partners in alignment with business objectives
• Managing existing lender partnerships - Drive excellence in management of existing lender partnerships across strategic, operational, commercial, governance, compliance and other related matters.
• Business Outcomes: Maintain and exceed business and numerical targets by developing industry-leading frameworks for data-driven decision-making and execution.
• Product & Roadmap Alignment: Undertake active discussions with Product Leaders to understand the long-term roadmap and plan execution strategies in sync with product releases.
• Systems & Information Architecture: Enable the team by enhancing information architecture and support systems to streamline data flow and operational efficiency.
• Governance & Risk: Set up a robust governance structure to proactively identify and mitigate issues within the design or execution of business processes.
• Regulatory Readiness: Proactively study and prepare the category for regulatory changes and significant industry developments to ensure business continuity and compliance.
• Change Management: Drive complex, large-scale changes to systems and processes for sustained long-term impact on the business.
• Stakeholder Management: Serve as the 'Voice of the Function' during periodic update discussions and strategic reviews across the organization.
• Cross-Functional Problem Solving: Act as a bridge between departments to solve complex cross-functional challenges that impede category growth.
• People & Org Development: Take an active role in defining the right organizational structure and work with leadership to coach and develop team members for specialized roles.
• Continuously keeping a pulse of the industry and moving trends and capitalize on opportunities for business growth

Ideal Candidate for this role

• MBA or equivalent from a Tier-1 institute with 7+ years of experience in Category Management, Fintech, or Lending.
• Proven track record of managing high-volume business outcomes in a fast-paced environment.
• Thrives at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
• Exceptional influencing and communication skills to manage CXO-level relationships at large financial institutions.
• "First Principles" thinker with the ability to build complex decision-making frameworks

Job Title: Principal Product Manager

Locations: Bangalore

Reports to: Director, Product Management

A quick snapshot: The Product Manager at Conga is responsible for the product direction, planning, execution, and launch of product releases. Conga thrives in solving our customers’ business problems and creating raving fans in the process. Here you bridge the technical and business worlds as you design products that our customers and their customers love. Join the team at Conga to help drive the next phase of growth.

Why it’s a big deal: - Product manager who are continuously adapting & excited work on Products, cross functionally to guide products from conception launch by connecting the technical and business worlds. Technical passion to break down complex problems into steps that drive the product development, responsibility of Conga Products throughout the execution cycle specifically on analyzing, positioning, packaging, promoting & tailoring our solutions to our customers.

Are you the person we’re looking for?  

Relevant Experience.  You should have a minimum of 12+ years of Product Management experience and a minimum of 6 years in building B2B SAAS products from concept to post-launch, developing high quality, performant, and maintainable products, and processes. Ability and confidence to work closely with select customers in pre-sales and collaborative scenarios. Experience with Contract Lifecycle products is strongly desired. You should have mentored product managers to deliver high quality products which are aligned with the company’s vision.

Research and Creativity. Own the research, action plans, adoption plans, and results for the products. Map business ideas and use cases into product requirements and roadmap, set goals, determine priorities, and track deliverables. You will create solutions to problems with our products while always focusing on the best user experience and balancing company goals, product cohesion, and ease of implementation, research, wireframing, and incorporating user feedback into the product,

Leadership skills. Work across multiple teams to deliver quality software at a consistent pace, which aligns to the product vision. Guide the scrum teams to deliver great software at an impressive pace. Keep the team aligned with the work at hand and the completion of the greater feature, gather product requirements from stakeholders, manage release status for development and communicate status to other departments in the company. Work closely with development team to decompose high-level features into user stories, quickly provide just-in-time decisions to system level questions and defect triage.

Analyze and prioritize. Schedule development work for releases. Work with product management and development teams to create and maintain product priorities, track schedule against delivery commitments, and escalate risks and issues. Work with and maintain communication with stakeholders. Analyze product metrics to understand product performance

Customer experience. A positive impact on the company bottom line, guidance to technical publications and product education teams for technical and product documentation, Transition finished projects to the Customer-facing teams.

Education: A bachelor’s degree in engineering or equivalent or higher

 Here’s what will give you an edge…

Champion the Customer. You understand that customers are one of business’ most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too!  

Natural collaborator. You work effectively with Product Manager, are proficient with Agile and a collaborative cross functional approach to building awesome software. You are comfortable working with teams and collaborating on best practices across multiple Agile teams. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way. It’s a team effort and you completely appreciate that. 

Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It’s about what you’ve accomplished; how you want to grow; the ideas you have; your philosophies. It’s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that’s pretty cool.  

#LI-UB1

Job Title: Staff Product Manager

Location: Bangalore

Reports to: Sr.Director, Product Management

A quick snapshot…

As a Sr. Product Manager on the Conga CPQ & Revenue team, you will be responsible for leading the expansion of our CPQ and Revenue Lifecycle Management solutions into Microsoft Dynamics, HubSpot, SAP, and other CRM ecosystems. You'll help architect seamless integrations using best-in-class integration platforms, translating our proven native capabilities into exceptional multi-CRM experiences that solve complex revenue operations challenges. This role requires deep expertise in CRM platforms (particularly Dynamics and SAP) and Integration tools, combined with hands-on involvement in release planning, product demos, implementation guidance, and agile scrum execution. You'll work at the intersection of product strategy and technical delivery, ensuring our solutions maintain industry-leading functionality and user experience across diverse CRM environments. If you're passionate about expanding proven products into new markets and thrive in a role where strategic thinking meets hands-on execution, this is an exceptional opportunity to shape Conga's platform future.

Why it’s a big deal…

You'll pioneer our expansion into CRMs like Microsoft Dynamics, HubSpot, and SAP—opening huge untapped market potential and positioning yourself as the product lead who transformed Conga into universal revenue life cycle platform. This is greenfield territory offering exceptional autonomy to shape the future of enterprise revenue operations while building career-defining expertise in platform strategy and complex system integration.

Are you the person we’re looking for?

Relevant Experience.

• 8-12 years of Product Management experience in B2B SaaS, with deep expertise in CRM platforms (Microsoft Dynamics strongly preferred) and a proven track record of delivering complex integrations across multiple ecosystems

• Integration and platform thinking: Demonstrated experience building products that connect multiple systems, working with integration platforms (Workato, MuleSoft, or similar), and designing scalable architecture that maintains data integrity and user experience across platforms

• Domain expertise in revenue operations: Strong preference for background in B2B/eCommerce, Configure Price Quote (CPQ), Contract Life Cycle Management (CLM), Order Management or Billing, with deep understanding of how enterprise customers configure, price, quote, contracts, and close complex deals

• Hands-on enterprise product delivery expertise from conception through launch and continuous iteration, with experience managing the full product lifecycle in complex, multi-stakeholder environments

• Technical fluency with business impact focus: Practical knowledge of modern integration patterns, APIs, and emerging technologies like AI/ML, with the proven ability to translate complex technical capabilities into compelling business value and customer outcomes

What Sets You Apart

• You've actually used or implemented CRM Dynamics, SAP, or HubSpot—not just managed products adjacent to them

• You thrive in ambiguity and can turn vague customer problems into concrete product requirements and release plans

• You've run or actively participated in agile scrum teams and can jump into demos, implementations, and customer conversations without missing a beat

Research and Creativity.

• Conduct market research to identify emerging trends in metadata extraction, AI, and document automation.

• Collaborate with product managers, architects, engineers, and UX teams to conceptualize and prototype new features or enhancements.

• Continuously gather customer feedback, iterate product requirements, and prioritize feature development for maximum impact.

Leadership skills.

• Work cross-functionally to run scrum teams, ensure backlogs are clearly defined, and address blockers.

• Comfortably manage implementations and maintain close collaboration with professional services, sales, and customer success teams.

• Provide live demos of Discovery AI features to internal stakeholders, prospects, and existing customers.

Analyze and prioritize.

• Use data analytics, user feedback, and market insights to inform strategic decisions on product enhancements and roadmap.

• Balance customer requirements with technical feasibility and time-to-market pressures.

• Communicate roadmap priorities and release updates to leadership and cross-functional teams.

Customer experience.

• Engage directly with customers to understand their challenges and tailor solutions that leverage metadata extraction to drive value.

• Maintain an ongoing feedback loop, documenting key learnings and using them to refine the product strategy.

• Partner with marketing to ensure new features are effectively positioned and promoted to maximize adoption.

Education: Bachelor’s degree in engineering or equivalent; a higher degree is a plus.

Here’s what will give you an edge…

Champion the Customer. You’ll operate with the mindset that our success hinges on customer success. By deeply understanding their pain points and goals, you’ll craft Discovery AI solutions that exceed expectations.

Natural Collaborator. You thrive in Agile environments, working fluidly with data scientists, developers, and product managers. You value diverse perspectives and actively seek feedback to build the best possible product.

Passion. Your passion for AI and metadata extraction shines through in your work. You’re motivated by the chance to streamline complex workflows, reduce manual intervention, and drive tangible customer outcomes.

#LI-UB1

Key Responsibilities:

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change)
• Proactively identifying new business opportunities and maintaining a healthy pipeline
• Educating potential clients on the SaaS product's value proposition via customized demos
• Handling contract negotiations, pricing discussions and closing deals
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales
• Strong negotiation, persuasion, and closing skills
• Excellent verbal and written communication skills to deliver compelling pitches
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth
• Highly collaborative team culture
• Two-way cab facility and meals provided at office

Job Summary:

The Associate Manager, Collections Strategy and Planning will be responsible for managing the day-to-day activities of the collection strategy team for merchant and consumer lending. This role requires a deep understanding of debt collection strategies across various channels (tele-calling, field, and digital), a strong grasp of collection and recovery metrics (including NPA), and the ability to analyze data to identify trends, perform root cause analysis (RCA), and drive performance improvements. The ideal candidate will be a data-driven problem solver with excellent communication and collaboration skills.

Responsibilities:

• Strategy Execution & Monitoring: Implement and monitor collection strategies across different loan products (merchant and consumer), ensuring alignment with overall business objectives. This includes optimizing strategies for different delinquency buckets.
• Channel Management: Oversee the performance of various collection channels (telecalling, field agents, legal, and digital channels like SMS, email, WhatsApp, in-app notifications). Analyze channel effectiveness and recommend improvements.
• Data Analysis & Reporting: Analyze collection performance data, identify key trends, and provide regular reports on key metrics such as roll rates, recovery rates, NPA, and collection efficiency. Develop dashboards and visualizations to track performance.
• Root Cause Analysis (RCA): Conduct thorough root cause analysis for missed performance targets, identify contributing factors, and recommend corrective actions. Collaborate with other teams to implement solutions.
• Strategy Optimization: Continuously evaluate and refine collection strategies based on data analysis, market trends, and regulatory changes. Propose and implement new strategies to improve recovery rates and reduce losses.
• Vendor Performance Management: Monitor their performance against agreed-upon KPIs, conduct regular reviews, and ensure compliance with company policies and regulations.
• Collaboration: Work closely with other teams, including product, technology, risk, and operations, to ensure seamless execution of collection strategies.
• Compliance: Ensure all collection activities comply with regulatory guidelines and company policies. Stay updated on changes in regulations related to debt collection.
• Documentation: Maintain detailed documentation of collection strategies, processes, and performance metrics.

Required Skills and Experience:

• Bachelor's degree
• Minimum of 6-8 years of experience in collections strategy or a related analytical role, preferably in Banking/NBFC.
• Strong understanding of debt collection strategies and best practices, including telecalling, field collections, legal processes, and digital collection channels.
• In-depth knowledge of collection and recovery metrics, including NPA, roll rates, recovery rates, and collection efficiency.
• Proficiency in data analysis tools and techniques
• Excellent analytical and problem-solving skills. Ability to identify trends, conduct RCA, and develop data-driven solutions.
• Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams.
• Knowledge of regulatory guidelines and compliance requirements related to debt collection.
• Experience with merchant lending and consumer lending is a plus.

Position Summary

We are seeking a seasoned deal-maker and manager to lead our media & deal strategy covering partner monetization efforts nationally. The role sits on the central media solutions team. This is a unique opportunity to take a leadership position on how Interactive Avenues structures and executes agreements with media companies and creators. The ideal candidate will have experience with complex contract negotiations with a solid understanding of the evolving media landscape locally. This person must have experience building and managing large relationships and/or responsible for strategic negotiations across verticals. In this role, you will work closely with cross-functional partners to execute programs and partnerships that drive meaningful value. You will work closely with the local teams, who serve as the primary clients for this role, as well as operations and legal, among others, to deliver results. The Partnerships lead at Interactive avenues works closely with the leading partners in the world & in local markets, is responsible for both managing those relationships and driving product adoption. You should have managed clients with overall budget of 100 Cr.

Key Responsibility

• Be the primary deal-maker and contract negotiator for the central team, eventually helping to scale efforts by building a team
• Review and inform policy and legal agreements to support broader programs
• Inform the operational requirements for managing partner programs, such as reporting details, payment flows, etc
• Support program creation leveraging quantitative analysis and industry research
• Represent Interactive Avenues in negotiations and meetings with executives from other companies
• Execute in an intense & fast-paced environment
• You would be expected to have full understanding on all of your portfolio of clients
• Understand the different stakeholders within agency and start building relationship with them.
• Helping your team to craft the agency response to the client briefs.
• Ability to lead strategic discussions with clients.
• You should be able to have full understanding of what is happening on each clients & lead your team in that aspect.
• Create a 360 planning approach for new campaign
• Be visible as the leader of your team within the agency as well as with clients
• Start interacting with our regional agency teams on client where applicable
• Ability to start driving agency KPIs; balanced with client KPI
• Lead the annual planning process for our clients.
• Be the seamless bridge between local clients & regional/global agency team.
• Converse on measurement metrics across touchpoint based on campaign objectives
• Win awards in both internal and external.

Team Leadership & Development

• Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
• Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives
• Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction
• Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
• Provide training to their direct reports and bellow teams
• Suggest improvements in process and productivity optimization

Skills

• Ability to forecast expected outcomes of Brand and ROI campaigns and manage spend accordingly
• Proven expertise with relevant platform tools (DoubleClick Bid Manager, Google Adwords tools, Facebook tools etc), Media Research Tools (Comscore, GWI, TGI etc)
• Strong written and verbal communication skills
• Strong organizational skills, detail-oriented and capable of multi-tasking
• Superb client relationship and management skills
• Proven problem solving skills and ability to think outside of the box
• Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
• Provide timely and actionable feedback to the team to aid in their development and improvement

Qualifications

Education:

• Masters/Bachelor’s Degree
• Minimum 12 years as a Media Planner & Buyer

What You Can Expect From Interactive Avenues

Interactive Avenue’s  vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

SRE - Service Delivery

Team:
The SRE - System Delivery team at PhonePe is a cross-functional, centralized, and horizontal team. We collaborate with other SRE teams to build various infrastructure services and carry out routine production management activities, including infrastructure scaling, database maintenance, and operating system vulnerability rollouts etc.

Job Overview:

As an SRESD Engineer, you will be part of a team responsible for building, managing, and scaling the production systems of PhonePe to ensure uninterrupted services to users across the country. You will primarily work on well-defined tasks under supervision and by following predefined SOPs.

Responsibilities and Duties:

• Build & manage various distributed systems such as Galera, Nginx, Aerospike, ElasticSearch and RMQ.
• Deploy operating system vulnerability fixes to production systems.
• Perform routine database maintenance activities.
• Build and roll out proxy configurations to production systems.
• Understand the criticality of production infrastructure.
• Be willing to work 24/7 shifts and provide on-call support across the SRE Organisation.

Core Technical Skills Required:

Minimum Qualifications

• Linux CLI Tools for System Administration - Proficiency in using command-line tools for managing Linux systems
• Disk & LVM Management - Hands-on experience with disk management and Logical Volume Manager (LVM)
• System Services - Understanding of managing and configuring system services
• Package Management - Understanding of package management tools and processes
• File Permissions - Understanding of Linux file permission systems
• Crontab & Scheduling - Understanding of cron jobs for task scheduling
• DNS Concepts - Understanding of DNS and its configuration
• Using Salt/Ansible for IaC - Understanding of Infrastructure as Code (IaC) using Salt or Ansible
• Database Concepts & Administration - Understanding of Shards, Partitions and Truncations
• Bash / Python Scripting - Proficiency in writing and debugging Bash / Python Scripts

Knowledge of the following will be a plus

• MariaDB or similar Distributed Database Systems
• Docker or similar Containerization technology
• Nginx or similar Proxy technology
• GIT
• Basic Networking Concepts
• Linux-based Firewall
• Basic understanding of HTTP & TLS Security
• Ability to write Python based scripts for various automations

Softskills:

• Good Interpersonal Communication Skills
• Ability to understand & follow SOPs

Qualifications:

• Minimum of 1-3 years of hands-on experience in Linux / Unix System Administration.

Work Location: Bangalore

Note: This role requires the candidate to be available for on-call shifts on a rotational

basis, covering 24 hours a day, 7 days a week.

Manager - PR

Role: PhonePe is hiring a Public Relations Manager to drive and shape the company’s external communications narrative. This role calls for a sharp writer and confident communicator with hands-on experience across both corporate and agency environments. Experience leading external communications for a startup will be an added advantage.

Job Responsibilities:

● Work closely with the PR head and the other business stakeholders to close PR calendar
● Independently conceptualize and plan PR campaigns, analyze results and suggest improvements
● Ensure end-to-end execution of the campaigns and announcements
● Manage and track the output of the external agencies
● Built strong cross-functional relationships both with internal and external stakeholders
● Be an advisor to the leadership team and internal stakeholders on the right messaging, forums and channels to use
● Create compelling stories using long form and various digital formats of writing.

Pre-requisites:

● A postgraduate degree or diploma in communications
● Minimum 5- 7 years’ experience in a corporate communications / public relations role
● Excellent written and verbal communication skills
● Good understanding of the media landscape
● Ability to identify and work with external partners and agencies
● Should be able to multitask seamlessly and manage multiple projects
● Good organizational and time-management skills
● Must be a team player who is eager to learn and grow
● Preferred from fintech or consumer tech PR experience background.

HR Specialist

About: PhonePe (phonepe.com) is the leader in UPI based payments in India with a market share of more than 45%. Our goal is to make payments so easy, secure, and universally accepted that people never feel the need to carry cash or cards again. We already are witnessing the mobile revolution, which has changed the way we manage our money on the go. We see ourselves leading this change, through technology and dogged customer centricity. PhonePe went live in 2016 and today, we have 500+ million registered users - the first internet Indian company to do this and 35+ million merchants live on our platform.

Job Objective:

The role will develop and execute on the HR operations for the business by working closely with stakeholders in the region.

Responsibilities:
Talent Acquisition & Onboarding:
● To ensure workforce requirements are in sync with annual operating plan and organization & operating structure from a perspective of layers, spans, etc.
● Work with talent acquisition partner to identify different available avenues for sourcing of right talent.
● Review profiles, interview candidates and roll out offers with talent acquisition

Talent Management:

● To execute the performance management process with regular touch bases and final evaluation as per the decided timelines, for the assigned region
● Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
● Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region.

Business Partnering:

● Maintain strong individual connect and regular touch points with all employees from the assigned business groups
● Solve for front-line attrition by doing attrition analysis and taking corrective action
● Regular visit to sales offices in the regions and interact with the employees.
● Attend sales review meetings and market visits
● Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines

Capabilities & Requirements:

● MBA - HR with working experience of 1-4 years
● Exposure to start up environment is an added advantage
● Understanding of HR concepts and evolving HR practices
● Strong on execution rigour for completing tasks with high ownership

About PhonePe 

Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity.

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.

Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

 As a leader, you will be

• Facilitating discussions and lead decision making on all engineering aspects of his/her team
• Able to define and execute the engineering plans for the areas under his/her ownership
• Drive engineering best practices for the team
• Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership
• Responsible for the health of the business directly owned by the team
• Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs
• Hiring, mentoring, and retaining a best-of-class engineering team
• Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors  

 As a leader, you must have

• Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems.
• Proven track record building and managing high-performing software development teams
• Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team
• BTech, MTech, or PhD in Computer Science or a related technical discipline (or
• equivalent).
• 10+ years of software development experience and 3+ years in leading teams
• Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences
• Past experience with startups and fast paced environments is an added advantage

To support the increasing growth in Kaseya business, we are hiring a Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.
• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.
• Provide operational support to Sales Representatives to help achieve annual sales targets.
• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.
• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.
• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.
• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.
• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.
• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred.
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

The Service Delivery Manager (SDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

• Own customer satisfaction, retention, and value realization.
• Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
• Drive proactive communication, sentiment tracking, and expectation alignment.
• Identify upsell/cross-sell opportunities with the Account Manager.
• Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

• Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
• Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
• Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
• Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
• Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
• Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

• Run unified operating cadences across Helpdesk + NOC.
• Own escalation governance: tracking, RCA follow-through, and customer communications.
• Maintain CRM/SFDC data accuracy and integrity.
• Ensure compliance with contractual SLAs/SLOs and KPIs.
• Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

• Own onboarding for new unified (NOC + Helpdesk) customers.
• Ensure a smooth handoff from Sales to Delivery.
• Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
• Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
• Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

• Deliver monthly performance reporting across both service lines.
• Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
• Present KPI dashboards and prioritized improvement opportunities.
• Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

• Monitoring/RMM: Datto RMM, VSA, VSA X
• Ticketing/PSA: Autotask, Salesforce, PSAs
• Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
• Incident lifecycle and major-incident management fundamentals
• Basic OS/network/endpoint troubleshooting
• Excel and Power BI reporting

Customer Success Skills

• Executive stakeholder management (Owner/C-level)
• Renewal and retention ownership
• Clear executive communication
• Data-driven storytelling
• Contract and value alignment

Professional Skills

• Analytical, structured problem-solving
• Excellent written and verbal communication
• High accountability and ownership
• Manage multiple customers in parallel
• Cross-functional collaboration

Experience

• 0–5 years in service delivery, customer success, or managed services
• Hands-on exposure to both Helpdesk and NOC workflows
• MSP/IT services background preferred
• Experience managing high-value accounts

SUCCESS METRICS

• Renewals/retention
• Compliance KPIs and SLA/SLO adherence
• CSAT/NPS targets
• Kaseya production adoption opportunities
• Service-review cadence compliance

Key Responsibilities: 

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change).
• Proactively identifying new business opportunities and maintaining a healthy pipeline.
• Educating potential clients on the SaaS product's value proposition via customized demos.
• Handling contract negotiations, pricing discussions and closing deals.
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales.
• Strong negotiation, persuasion, and closing skills.
• Excellent verbal and written communication skills to deliver compelling pitches.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools.
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries.
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth.
• Highly collaborative team culture.
• Two-way cab facility and meals provided at office.

Sales Operations Analyst 

To support the increasing growth in Kaseya business, we are hiring an Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.
• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.
• Provide operational support to Sales Representatives to help achieve annual sales targets.
• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.
• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.
• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.
• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.
• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.
• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred;
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

Role: Assistant Manager - Financial Reporting & Analysis
Location: Bengaluru
Experience: 3–5 years
Reporting to: Senior Manager – Controllership & Reporting
Employment Type: Full-time

Role Overview

We are seeking a Chartered Accountant (CA) with 3–5 years of experience to manage inventory and contract asset accounting and drive financial reporting, audit readiness, and month-end closing under US GAAP/IFRS. This role involves inventory valuation, cost accounting, reserves, and accurate record-keeping in NetSuite, along with Procure-to-Pay (P2P) processes—purchase orders, vendor advances, and accounts payable reconciliations. The position demands strong technical accounting knowledge, compliance focus, and collaboration with cross-functional teams.

Key Responsibilities

Month-End Closing & Reporting

• Month-End Close (MEC) activities: journal entries, GL reconciliations, accruals, and variance/flux analysis.
• Prepare and review financial reporting packs, including inventory schedules, COGS analysis, and reserve calculations.
• Ensure timely submission of Balance Sheet, P\&L, and Cash Flow statements under US GAAP/IFRS.

Audit & Compliance

• Drive audit readiness: prepare schedules, support walkthroughs, and provide documentation for inventory and AP cycles.
• Ensure compliance with US GAAP/IFRS for inventory valuation, reserves, and procurement accounting.
• Assist in drafting and implementing accounting policies and internal controls.

Inventory & Procurement Accounting

• Develop and implement inventory control policies for accuracy and efficiency.
• Maintain accurate inventory records; reconcile physical counts with NetSuite system records and publish reports.
• Investigate variances and coordinate with operations for resolution.
• Manage the purchase order system, monitor vendor advances, reconcile accounts payable, and ensure timely recording of procurement transactions.

Qualifications & Skills

• Qualified Chartered Accountant (CA).
• 3–5 years of experience in financial reporting, audit support, and inventory accounting.
• Strong knowledge of US GAAP/IFRS and technical accounting for inventory and reserves.
• Experience in Procure-to-Pay processes and AP controls.
• Proficient in Microsoft Excel; hands-on with NetSuite (preferred) and familiarity with SAP.
• Expertise in GL reconciliations, monthly flux analysis, and audit documentation.
• Excellent attention to detail and ability to work collaboratively with cross-functional teams.
• Excellent communication skills.

Renewals Specialist, Financial Operations

Data, Quality Control & Invoice Lifecycle Management

Finance Department

Reports to Global Renewals Manager

Role Overview

The Renewals Specialist is a critical operational role based within our Global Capability Centre (GCC) in India, supporting the broader Renewals team in delivering accurate, timely, and compliant contract renewals. Rather than managing a dedicated book of customers, this role functions as the operational backbone of the Renewals organization — ensuring data integrity, forecast accuracy, and cross-functional alignment so that Renewal Opportunity Owners can focus on advancing and closing deals.

This individual will work closely with Renewals team members, Customer Success Managers, Finance, Product, and Sales to eliminate roadblocks, maintain pipeline visibility, and uphold the quality of renewal forecasting dashboards reviewed daily by executive leadership, including the CFO. The ideal candidate is highly detail-oriented, process-driven, and comfortable working across multiple systems and stakeholders in a fast-paced, high-accountability environment.

Key Responsibilities

Renewal Calculations & Proposal Preparation

Own the initial internal calculation of renewal proposals, including pricing, quantities, pro-rata adjustments, and co-terming calculations. Ensure all figures are accurate, validated against internal systems, and ready for Renewal Opportunity Owners to progress.

Pipeline Monitoring & Renewal Lifecycle Management

Own the day-to-day monitoring of the renewals pipeline, tracking renewal stages and proactively identifying risks to on-time closure. Follow up with Account Managers to confirm assigned renewals are being actively worked and that opportunity stages are progressing accurately in Salesforce. Escalate blockers to Renewals leadership as needed.

Back-Office Support for Renewal Owners

Support Renewals team members with back-end execution, including generating order forms and renewal paperwork based on direction provided by the team (e.g., multi-year extensions, percentage-based increases). Manage other administrative and operational functions required to move renewals forward efficiently.

Renewal Deal Desk Preparation

Assist Renewal Opportunity Owners in preparing for Renewals Deal Desk, ensuring all required data, documentation, and approvals are in order ahead of submissions. Monitor the pipeline of open renewal opportunities and assist in identifying those requiring inclusion on the Deal Desk docket.

Salesforce & NetSuite Data Integrity

Maintain complete, accurate, and up-to-date renewal data in Salesforce throughout the renewal lifecycle. Conduct regular audits between Salesforce and NetSuite to ensure billing records align with contracted terms. Identify and resolve discrepancies proactively to protect revenue accuracy and forecast integrity.

Renewal Forecast Accuracy & At-Risk Tracking

Support Renewals leadership in maintaining the accuracy of renewal forecast dashboards used by executive leadership on a daily basis. Track at-risk renewals and validate that Upsell and Cancellation flags are accurately reflected in Looker forecasts. Conduct regular calls with Customer Success Managers to confirm forecast status and document outcomes including heal plays, saves, and downsells.

Invoice Management & Financial Validation

Take ownership of the end-to-end invoice release process, ensuring invoices are issued accurately and on time. Validate pricing, quantities, terms, and billing details across all relevant systems. Coordinate approvals with appropriate stakeholders and partner with Accounts Receivable to ensure timely release. Proactively resolve any data discrepancies or blockers that could delay invoicing.

Reporting, Analytics & Dashboard Maintenance

Support Renewals leadership with reporting, analytics, and ongoing maintenance of Looker dashboards. Provide data-driven insights to help the team identify trends, risks, and opportunities within the renewals portfolio.

Cross-Functional Relationship Management & Collaboration

Establish and maintain strong working relationships with Customer Success Managers, Product team members, Finance, and Sales. Serve as a proactive liaison to ensure that roadblocks to renewal are identified and addressed in a timely manner. Organize and facilitate team calls to review product updates and ensure the Renewals team stays current on new features and enhancements relevant to the renewal process.

Ad-Hoc Projects & Renewals Leadership Support

Support the Renewals leader with ad-hoc projects and initiatives as needed, including developing customer-facing materials (e.g., one-pagers highlighting product value and recent enhancements), executing steps related to AI-driven initiatives, and contributing to process improvement efforts across the renewals organization.

Salesforce Notes & Documentation

Update Salesforce notes and opportunity records on behalf of Renewals team members as directed, ensuring a complete and current audit trail of renewal activity and customer interactions.

Training & Professional Development

Complete all required internal training programs in a timely manner. Proactively stay informed on new products, platform features, and internal process updates, incorporating relevant knowledge into daily renewals support activities.

Required Skills & Experience

• 3+ years of experience in renewal operations or revenue operations roles
• Strong proficiency with Salesforce, including data entry, pipeline management, and opportunity tracking.
• Demonstrated ability to support reporting and analytics functions; experience with Looker or comparable BI/dashboard tools is a plus.
• High attention to detail with a proven track record of accuracy in data-sensitive, high-volume environments.
• Strong cross-functional collaboration skills with the ability to work effectively across Sales, Finance, Customer Success, and Product teams.
• Excellent written and verbal communication skills, with the ability to follow up professionally and persistently with stakeholders at multiple levels.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Comfortable working in a GCC (Global Capability Centre) environment and supporting a geographically distributed team.
• Experience working with AI productivity tools such as Claude, ChatGPT, or similar platforms.
• Prior exposure to SaaS renewal processes, subscription billing models, or recurring revenue operations.

Preferred Qualifications

• Experience with Looker or other business intelligence and dashboard tools.
• Experience with CPQ or similar quoting tools

• Design, develop, and maintain sales and partner learning programs, certifications, and microlearning content. 
• Build modular, interactive courses using authoring tools such as Rise 360, Storyline, or equivalent. 
• Create hands-on labs, assessments, and simulations that reinforce learning objectives and practical skill development. 
• Partner with SMEs and Product teams to translate complex technical concepts into easy-to-understand instructional materials. 
• Support localization, accessibility, and continuous content refreshes to ensure global reach and relevance. 

• Establish and follow defined design standards and templates to ensure a consistent learner experience across courses and formats. 
• Collaborate with the Customer Enablement Program Manager & Instructional Designer(s) on release timelines, testing, and LMS publishing. 
• Conduct regular reviews and updates based on learner feedback, analytics, and new product features. 

• Work closely with PS, PM, and Marketing to align enablement content with product positioning and customer messaging. 
• Contribute to the evolution of Vectra’s certification framework, ensuring alignment with product and partner strategies. 

• 7+ years of experience in instructional design or learning experience development within SaaS or enterprise technology environments, preferably in B2B. 
• Proven ability to design role-based and scenario-based learning aligned to business outcomes. 
• Experience with eLearning authoring tools (Articulate 360, Rise, Storyline, Captivate, or equivalent). 
• Strong understanding of adult learning principles, instructional frameworks, and assessment design. 

• Familiarity with LMS administration and SCORM/xAPI standards. 
• Ability to work effectively with technical SMEs, trainers, and cross-functional stakeholders. 
• Excellent written communication and attention to detail in learning content. 
• Comfort working with global teams across time zones, particularly with U.S.-based stakeholders. 

• Creative, learner-centric, and quality-driven. 
• Comfortable balancing structure with innovation to continuously improve learning impact. 
• Highly organized and collaborative, with a focus on delivery excellence. 

• Bachelor’s degree in Instructional Design, Education, or a related field. 
• Experience designing for cybersecurity enterprise software audiences. 
• Knowledge of video editing or multimedia production tools (Descript, Camtasia, or similar). 

• Completion and certification rates across customer and partner programs. 
• Positive learner satisfaction and feedback scores. 
• Timely delivery of new and updated content aligned with product and enablement roadmaps. 
• Consistency and engagement across learning experiences and modalities. 

About the role:

Responsibilities: 

Procurement systems and workflow ownership

• Act as the product owner for Zip, including intake forms, routing rules, approval logic, required fields, SLAs, notifications, and catalog basics
• Manage and optimize Vendr workflows from intake through signature to improve cycle time, transparency, and stakeholder experience
• Enforce a single, standardized intake path for procurement requests and ensure requests move through the system efficiently

Contract operations

• Own contract workflow coordination: intake, version control, signature routing, countersignature, and final distribution
• Maintain a clean, accurate contract repository with complete metadata (term, renewal dates, notice periods, pricing models, key clauses, attachments)
• Ensure contracts and data are centralized, audit-ready, and easy for Finance, Legal, and stakeholders to reference
  
  

Renewals and vendor lifecycle management

• Build and run a structured renewal calendar with clear checkpoints (e.g., 120 / 90 / 60 / 30 days)
• Prevent auto-renew surprises by tracking notice deadlines and driving timely renewals, downsizing, or cancellations
• Support vendor rationalization and supplier consolidation by identifying duplicates, low-utilization tools, and opportunities to standardize
  
  

Negotiation support 

• Independently negotiate smaller, low-risk renewals and net-new agreements under defined thresholds using approved playbooks
• Prepare negotiation and renewal packets for larger or more complex deals and escalate appropriately
  
  

Data and analytics

• Maintain high-quality vendor master and spend data that leadership can trust
• Produce reporting on renewal pipeline, cycle times, bottlenecks, agreement coverage, vendor count trends, and savings evidence support
• Provide analysis to inform sourcing decisions, vendor consolidation efforts, and procurement governance

Qualifications We Value:

• 6–10+ years of experience in procurement operations, sourcing operations, vendor management, or similar roles
• Hands-on experience administering procurement or intake workflows (e.g., Zip, Vendr, Coupa, Ariba, Ivalua, ServiceNow, Jira, or similar tools)
• Strong contract operations experience (workflow coordination, repository hygiene, renewals and notice tracking)
• Comfortable negotiating smaller agreements and driving stakeholders to decisions
• Strong analytical skills (Excel/Google Sheets; BI tools a plus)
• Excellent written communication and ability to operate asynchronously across time zones
  

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

Team Dynamics:

You will be part of the incredible Wrike Account Development Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. You will be collaborating with Professional Services consultants, Sales Engineers, Renewal Team and the Marketing team in order to provide the best service to our customers, understand their needs, and provide/sell the best solution possible. 

Your Impact:

• Actively prospecting into existing accounts via Outbound calls.
• Managing assigned accounts, inbound requests, trials, leads
• Managing the full sales-cycle, including contract generation and other deliverables for closing
• Learning proven SaaS sales process and methodology from decorated Sales Leaders
• Working with your territory team and leaders to strategise big deals
• Leveraging Salesforce.com to execute your lead processing and opportunity management
• Prioritising opportunities and applying appropriate resources
• Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximizing customer lifetime by helping them unlock the most product value

Your Qualifications:

• Fluency in English
• 2+ years experience handling the full sales cycle from qualification to close
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• A keen business sense to discover and understand customer business objectives and pain points

Standout Qualities:

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable

Why Join Wrike?

• 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Group Medical Insurance (Employees + Dependents)
• Term Life Insurance (Rs 50,00,000)
• Personal Accident Insurance (Rs 50,00,000)
• Monthly Broadband / Internet Reimbursement (INR 1500)
• Hybrid Working Model + Complimentary Lunch & Snacks

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

About the Role

As a Billing & Collections Specialist at Wrike, you will ensure accurate, timely billing and effective collections for our global customer base. By managing invoices, payments, and contract-related processes, you’ll directly support revenue integrity and a seamless customer experience, contributing to Wrike’s financial health and operational excellence.

Your Impact

• Support US working hours (6:30pm IST to 3:30am IST) to partner with our global teams and customers.
• Collect outstanding invoices by contacting customers via email and phone, ensuring timely payments.
• Allocate incoming funds to the correct invoices and customer accounts.
• Review, validate, and process customer contracts in CPQ/Salesforce (SFDC).
• Ensure customers are provisioned according to signed contracts and that all contractual obligations are fulfilled.
• Create, verify, and send invoices in line with internal rules, regulations, and customer requirements.
• Provide operational and process support to Sales, Renewals, Legal, Customer Support, Customer Success, and other internal teams.
• Help structure deals and contracts to find optimal solutions for Sales while complying with company guidelines and system rules.
• Validate or escalate exceptions and customization requests as needed.
• Work daily in SFDC, CPQ, NetSuite, Wrike, and Zendesk to manage billing and customer requests.
• Troubleshoot system limitations and/or issues related to billing and contracts.
• Respond to customer queries, including cancellation requests and vendor form completion.
• Provide coverage and support to other members of the billing team when required.
• Perform other ad-hoc duties as assigned to support the broader Finance and Operations functions.

Your Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• 3+ years of relevant experience in billing, collections, order management, or a similar role.
• Fluent in verbal and written English.
• Strong computational skills (addition, subtraction, multiplication, division, percentages, proration calculations, etc.).
• Strong organizational skills and self-motivation, with the ability to work both independently and as part of a team.
• High attention to detail while maintaining an understanding of the bigger picture.
• Strong problem-solving skills, with the ability to find creative solutions while adhering to company policies and guidelines.
• Ability to work cross-functionally with Finance, Legal, Sales, and Customer Support teams.
• Good understanding of basic legal contract structure and revenue recognition concepts is a plus.

Standout Qualities

• Experience working in a SaaS or subscription-based business environment.
• Prior exposure to US-based customers, billing practices, or time zones.
• Demonstrated ability to handle complex billing scenarios and exceptions.
• Comfort working in a fast-paced, high-growth environment with evolving processes.
• Strong customer-centric mindset, with the ability to communicate clearly and professionally in challenging situations.
• Proactive approach to identifying process improvements and system enhancements.

Team Dynamics

You will be part of the Billing team within Wrike’s Finance organization, reporting to a Billing/Order Management Manager or Team Lead. You’ll collaborate closely with colleagues across Finance, Sales, Renewals, Legal, Customer Support, and Customer Success. The team culture is collaborative, supportive, and detail-oriented, with a strong focus on accuracy, accountability, and continuous improvement.

Our Work Style

You’ll work in a dynamic, global environment that supports remote collaboration and cross-

functional partnership. The role requires alignment with US working hours to support our customer and internal stakeholder base. You’ll use industry-standard tools and systems, including:

• NetSuite/Oracle (ERP)
• Salesforce & Salesforce CPQ
• Wrike (work management and collaboration)
• Zendesk (ticketing and customer requests)
• Microsoft Suite (Word & Excel)

What sets this role apart is the opportunity to work at the intersection of Finance, Sales, and Operations in a leading collaborative work management company, gaining exposure to end-to-end quote-to-cash processes in a modern SaaS environment.

Why Join Wrike?

• 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Group Medical Insurance (Employees + Dependents)
• Term Life Insurance (Rs 50,00,000)
• Personal Accident Insurance (Rs 50,00,000)
• Monthly Broadband / Internet Reimbursement (INR 1500)
• Night shift allowance
• This position is available remote in Bangalore only 

What’s Next?

• Recruiter Screening: 30 mins
• Department Interview: 45 mins
• Additional Interview: 45 mins
• Meet & Greet: 60 mins

Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. 

#LI-NS2

Who are we and What do we do? 

InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices. InMobi Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies. 

What’s the InMobi family like?   

Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun loving, take ownership and are results focused. We invite you to free yourself, dream big and chase your passion. 

What do we promise? 

We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission critical for InMobi and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At InMobi, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work. 

What is the team like?

Procurement role rolls up to Finance at InMobi which is a tightly knitted group working to set up processes, frameworks and systems to help the business ride the next wave of rapid growth. We are fun group, excited about the next growth phase and helping business teams in all possible ways, but yet keep the company and management abreast and make informed decisions.

Position Overview

We are seeking a dynamic and self-driven Procurement Manager to lead procurement efforts at InMobi Group. This role is ideal for someone who thrives in a fast-paced, start-up environment and can handle business-as-usual (BAU) procurement tasks with minimal guidance.

In this role, you are expected to :

• Define and execute procurement strategies aligned with business and financial goals.

• Partner with business teams to understand purchase requirements and manage the end-to-end procurement lifecycle (PR-to-PO, contracting, renewals).

• Lead, mentor, and develop a high-performing procurement team, fostering a culture of ownership and continuous improvement.

• Collaborate with Finance, Legal, and Third-Party Risk teams to ensure governance, compliance, and cross-functional alignment.

• Identify, negotiate, and manage vendor relationships to optimize cost, quality, and service levels.

• Drive vendor consolidation, cost savings, and efficiency initiatives across categories.

• Own procurement processes, policies, and controls; drive automation and process improvements.

• Monitor and optimize cost, delivery, and performance KPIs to ensure operational excellence.

• Prepare and manage Capex and Opex budgets in partnership with Finance.

• Synthesize data and insights into clear, executive-ready updates for senior stakeholders.

Skills & Requirements:

• 8+ years of post-qualification, relevant procurement experience, including at least 3+ years in people management roles.

• Strong experience in techno-commercial procurement, contract management, and vendor management, with a proven track record of driving efficiency, value creation, and cost optimization.

• Demonstrated expertise in sourcing and managing categories such as MarTech, SaaS, corporate insurance, global recruitment agencies, and other professional services.

• Exceptional negotiation, communication, stakeholder management, and decision-making capabilities.

• Hands-on experience with ERP and e-sourcing tools such as SAP Ariba, MSD365, Oracle, NetSuite, or ServiceNow.

• Strong analytical skills with proficiency in data-driven decision-making, financial analysis, and cost-saving initiatives.

• MBA or Post Graduate Diploma (PGDBM) with specialization in Supply Chain Management, Logistics, or Operations Management.

• Professional certifications such as CIPS, CPSM, CSCP, or CPP will be an added advantage.

If you’re excited about taking ownership, working with cross-functional teams, and making a significant impact, we’d love to hear from you. Make your next career move with us and be part of a globally recognized start-up success story.

Summary:

Cleo Support Technical Solution Manager will manage an assigned group of Managed services accounts. The Technical Solution Manager will be the client’s primary point of contact and owns the client’s service delivery and experience. The Technical Solution Manager manages general Service Delivery functions while ensuring service levels agreements and contract expectations are met, follow-up items are addressed, and successful delivery and coordination occurs across all stakeholders.

Duties & Responsibilities

• Service Delivery
  • Provides a single point of contact and accountability to the customers for all Managed Services related matters.
  • Proactively works with the customer to provide a seamless service.
  • Ensures all services are delivered according to the contract
  • Handles escalations for delivery and acts as a client advocate to ensure consistent service and ongoing satisfaction with standard processes.
• Project Management
  • Technical Solution Manager manages all the onboarding and change requests to ensure continuity and communications.
  • Managed the project from scope, cost and time management standpoint.
  • Assigns tasks for timesheet entry and timesheet approval.

• Client Meetings/Communications
  • Technical Solution Managers are responsible for communicating effectively to the client and facilitating structured meetings.
  • Organize client meetings at mutually agreed upon times and frequency to:
    • Discuss new and existing change requests and onboardings.
    • Discuss any issues with the delivery process and corrective actions.
    • Consult clients on potential and new projects
  • Ensure contract compliancy
  • They should also communicate effectively to internal teams:
    • Keep Sales/Customer Success Managers informed of important activities going on within the account such as new business opportunities, service issues, and any other impacting events.
    • Keep internal teams informed of upcoming activities that may impact resource plans, production processing, staffing, etc.
  • Reporting
    • Deliver standard and/or contractual SLA reports to customers
    • Manage the operational aspects of monthly/quarterly Business Reviews with clients:
    • Problem trends, strategic direction
    • Change Request performance
  • Escalation Management
    • Technical Solution Managers are responsible for ensuring the client’s solution is running as expected. They are the client advocate, and the initial escalation point for the customer if the normal process fails.
    • Act as an advocate for the client by getting the right level of attention brought to the client’s issue
    • Put together improvement plans to resolve recurring issues on the customer’s behalf
  • Client Satisfaction
    • Technical Solution Managers are responsible for ensuring the client’s overall satisfaction. This is a critical evaluation point for each DM.
    • Ensures client response to Cleo surveys.
    • Works with client to clarify any issues or manage expectations.
    • Works across Cleo cross-functional organizations to develop and manage action plans for any negative survey items.

Requirements

• Bachelor’s degree in computer science, Management Information Systems, or related field
• 5+ years of delivery management or project management experience, preferably with any of the EDI integration products. Overall 10+ years of experience.
• Good understanding of support systems and working of a support organization.
• Project Management Professional (PMP) certification preferred
• Must be well organized and detail oriented
• Demonstrated experience delivering cloud-based technology solutions
• Exceptional stakeholder management and executive presentation skills
• Skilled with interacting and coordinating across multiple business and technical teams
• Ability to manage a portfolio of multiple customers concurrently
• Ability to build strong, long term client relationships
• Strong communication and client facing skills
• Analytical and problem-solving skills