Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● 7+ years of experience in the art of writing code and solving problems on a Large Scale.

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Job Title- Customer Success Manager II

About HG Insights

HG Insights delivers the world's most powerful technology intelligence for B2B go-to-market teams. Our platform helps customers identify high-value accounts, optimize territory coverage, and prioritize prospects based on real tech spend, install base, and intent signals. We don't guess; our customers win by using real data.

Role Overview

As a Customer Success Manager II on the Growth team, you'll own a portfolio of accounts and serve as the primary relationship, strategic advisor, and accountability partner for each customer. You're not a ticket-taker or a check-in coordinator. You're the person who helps customers connect HG's data to real GTM outcomes: better targeting, more pipeline, stronger territory coverage.

This role requires deep GTM domain fluency. You need to speak the language of sales ops, demand gen, and revenue leadership. Not just understand it conceptually, but use it to build trust quickly and deliver meaningful guidance. You'll navigate renewals, escalations, and difficult conversations with confidence, and you'll proactively surface expansion opportunities before anyone asks.

Every employee is expected to approach AI as a strategic collaborator that can 10x individual output, accelerate decision-making, and unlock new ways to solve problems. Whether you're optimizing workflows, analyzing data, drafting communications, or supporting customers, AI should be your first instinct, not your last resort.

Responsibilities

Customer Success and Value Realization

• Own onboarding for new accounts, driving customers through key milestones and ensuring early value is realized and documented.
• Build and maintain value realization plans tied to each customer's GTM objectives, with measurable KPIs and a clear link between platform usage and business outcomes.
• Conduct regular working sessions (1:1 and 1:many) with customer stakeholders across Sales, Marketing, and Revenue Ops to review progress, surface new use cases, and deepen adoption.
• Track platform engagement weekly, identify usage gaps, and proactively intervene before disengagement becomes a risk.

Account Health and Risk Management

• Maintain a clear, up-to-date picture of account health across your entire book, leveraging signals from platform usage, support tickets, Slack activity, and stakeholder sentiment.
• Own weekly pulse checks for all active opportunities, documenting sentiment trends and escalating risks with a clear diagnosis and mitigation plan.
• Lead difficult conversations head-on: renewals with pricing pushback, executive escalations, and at-risk accounts where the relationship needs to be rebuilt. You don't avoid these; you run toward them.
• Manage the full renewal motion for your accounts in close partnership with your AE, including negotiation support and executive alignment.

Strategic GTM Advisory

• Act as a trusted advisor on how HG data integrates into customers' existing GTM workflows, including ICP definition, territory design, account scoring, ABM campaigns, and pipeline generation.
• Coach customers on operationalizing HG data in tools like Salesforce, 6sense, or Outreach. You don't need to admin these systems, but you must speak the language fluently.
• Deliver executive-ready insights that connect platform usage to commercial outcomes, and present to senior stakeholders confidently.

Expansion and Cross-Functional Orchestration

• Proactively identify whitespace and expansion opportunities within your book by understanding the customer's full GTM footprint, not just the current contract scope.
• Collaborate with AEs to build a shared account strategy, acting as the customer's internal advocate.
• Loop in Product, Solutions, and Data Science teams when customer initiatives require it, and follow through to make sure those commitments are met.

What We're Looking For

Must-Have Traits

• GTM domain fluency. You have genuine experience in B2B go-to-market. You understand how revenue teams are built, how they use data, and what "good" looks like across demand gen, sales ops, and account-based strategy. Without this, ramp time is too long.
• Strategic orientation. You find ways to help customers succeed rather than waiting to be asked. You come to meetings with a point of view, not just an agenda.
• Persistence. You don't accept "no" and move on. You dig deeper, find another angle, and come back with something better. You're tenacious without being pushy.
• Comfort with hard conversations. Renewals with budget pressure, executive escalations, at-risk accounts: these don't rattle you. You handle them with composure and directness.
• Execution discipline. You're reliable. You don't let situations stall. You track your own commitments, ask for help when you need it, and follow through.
• Interpersonal range. You build trust with technical operators and C-suite executives alike. You read the room and adjust your style accordingly.
• Adaptability. You're energized by change, not drained by it. As the team and product evolve, you evolve with them.

Minimum Qualifications

• 4+ years in a Customer Success, account management, or GTM advisory role in a B2B SaaS environment.
• Demonstrated experience supporting customers with go-to-market strategy, including topics like ICP definition, account prioritization, territory coverage, or pipeline generation.
• Familiarity with tools like Salesforce, 6sense, Outreach, or similar GTM systems (workflow awareness required; configuration not required).
• Proven ability to manage a book of business through renewals, expansion conversations, and at-risk situations.
• Strong written and verbal communication skills. You can build a brief, lead an executive meeting, and send a tight follow-up email, all in the same day.
• Demonstrated head-first adoption of AI tools in day-to-day work.

Nice to Have

• Prior experience in a data intelligence, ABM, or intent data category.
• Background supporting Revenue Ops or demand generation teams as part of your CS work.
• Exposure to CS platforms such as Vitally, Gainsight, or Totango.

What Success Looks Like

• Your customers treat you like a strategic advisor. They bring you into budget conversations, planning cycles, and cross-functional initiatives.
• Your book is healthy: usage is up, pulse checks reflect genuine engagement, and you can articulate the business value each account is realizing.
• You identify renewal risks and expansion opportunities before your AE does.
• You've delivered documented value plans for 100% of your accounts, tied to measurable GTM outcomes: pipeline acceleration, coverage improvement, CAC reduction, or segment lift.
• Difficult conversations happened on your watch, and you owned them, recovered where possible, and learned from the ones you didn't.

Job Description: Software Engineering Manager at Anchanto India

Location: Pune, India 

Experience: 12 to 20 years (5+ years in People Management / Engineering Leadership)  

Industry: Enterprise B2B SaaS / Global Commerce / Supply Chain  Technology

Seniority:  Mid to Senior

About the Role

Anchanto is a global B2B SaaS company powering commerce for brands, retailers, logistics companies and enterprises. We are seeking an Engineering Manager to lead our Order Experience Management (OXM) platform Engineering. This role requires a blend of Node.js, Java and AWS expertise, AI-led engineering practices, and a sharp focus on system reliability, security, and cost.

Anchanto OXM is a mission-critical e-commerce operations platform, not a peripheral or support system. Our customers rely on it to realize 100% of their revenue on a daily basis. The platform is used by 300+ customers brands, retailers, and logistics providers,  processes 150M+ orders annually, and serves thousands of users across operations teams in 12 countries including France, UK, Singapore, Malaysia and UAE. Core functionality includes order orchestration, inventory visibility, marketplace and D2C integrations, fulfilment workflows, and real-time operational insights.

What Will Your Day Look Like?

1. Drive AI-led engineering execution: Identify opportunities to accelerate coding, testing, and debugging using tools like Claude Code, Copilot, and Cursor; set adoption targets and measure impact on productivity.
2. Evolve event-driven, distributed system architectures: Ensure scalability, fault tolerance, and multi-tenant isolation across AWS (SQS, SNS, Event Bridge, Lambda, ECS/EKS, Aurora, DynamoDB, Redis).
3. Balance feature delivery, system performance, security, and compute and storage related hyper-scaler costs.
4. Monitor SLOs, latency, and system health; lead incident response and Root Cause Analysis to eliminate recurring issues.
5. Grow people: Mentor engineers and tech leads, run 1:1s, drive performance reviews, build career ladders, and retain top talent. You will conduct technical interviews, calibrate levelling, and build a strong engineering bench.
6. Partner across business units and countries: Work with Product, Customer Success, and Leadership to translate requirements into scalable systems and measurable outcomes for customers and partners across ecosystem.
7. Raise the bar on engineering productivity, DORA metrics, and team execution discipline.
8. On day-to-day technical execution, while owning overall engineering outcomes.

Skills and Experience needed for this job

1. Strong hands-on experience: In Node.js backend systems at scale, with a solid grasp of asynchronous processing and high-throughput architectures.
2. Experience building: Distributed, event-driven systems on AWS, ECS/EKS, Lambda, SQS/SNS, Event Bridge, Aurora/PostgreSQL, S3, API Gateway, Redis/Elastic-Cache, CloudWatch.
3. System design depth: Scale multi-tenant architecture, idempotency, retries, backpressure, and failure handling.
4. Track record: Designing and operating systems with high availability (99.9%+) and low latency (sub-200ms P95).
5. Observability and reliability engineering: Metrics, logs, traces (Open Telemetry/Datadog), SLO/SLI, incident management, on-call discipline.
6. CI/CD and Infrastructure-as-Code: GitHub Actions / CodePipeline, Terraform or AWS CDK.
7. Testing discipline: J-unit tests, integration, contract, and load testing as part of the engineering bar.
8. Proven track record: Improving engineering productivity, DORA metrics, and execution discipline.

How you will build at Anchanto

1. This role sets the tempo for how Anchanto builds. You will define what "good" looks like in an AI-native engineering org, set the standards the team operates by, and make Anchanto one of the fastest-building engineering teams in enterprise SaaS.
2. You will make Claude Code, Cursor, and Copilot the default toolkit across the SDLC, drive adoption, set productivity expectations, and track measurable gains in cycle time, throughput, and code quality.
3. You will move the team from ticket-driven to spec-driven work, so AI produces the first draft of code, tests, and docs. Engineers, tech leads, and architects then focus on what compounds value: system design, scalability, security, and technical judgment.
4. Every hour AI gives back will flow into new functionality, incremental innovation, and faster time-to-market, translating productivity gains directly into shipped capabilities that widen Anchanto's lead with enterprise customers.
5. You will ship AI-powered capabilities inside OXM, including intelligent order routing, anomaly detection, demand forecasting, conversational operations, and agentic workflows, at the reliability, security, and cost standards our enterprise customers require.
6. Experience operating enterprise systems under SOC 2 / ISO 27001 controls, with awareness of GDPR, PII handling, and regional data residency (critical for 12-country operations).
7. Familiarity with secure SDLC practices threat modelling, SAST/DAST, dependency and secret scanning, OWASP Top 10.

What Success Looks Like

1. Reliability: ≥ 99.9% uptime for owned services.
2. Performance: < 200ms P95 latency for critical APIs.
3. Predictability: ≥ 85–90% release predictability (planned vs actual).
4. Quality: reduction in P1/P2 incidents and MTTR; improving DORA metrics quarter over quarter.
5. Scale: systems scaling to high order volumes across multiple regions without cost blowouts.
6. People: strong engagement, low regrettable attrition, and a visible growth path for engineers.

Leadership & Ownership traits you must have

1. Own delivery, quality, reliability, and cost of assigned product areas end-to-end.
2. Build and manage teams of 10–20 engineers; drive hiring, onboarding, performance, and retention.
3. Mentor engineers and tech leads; build career ladders and a strong internal bench.
4. Maintain accountability and ownership within the team; make technical trade-off calls.
5. Partner with Product, Customer Success, and senior stakeholders on roadmap execution.

Behaviours / Personal Qualities

1. Outcome Ownership: owns delivery, quality, and production outcomes end-to-end; ensures results are achieved.
2. High Accountability: takes responsibility for failures and drives closure with clear actions, owners, and timelines.
3. Execution Discipline: maintains follow-through on commitments; tracks planned vs actual and corrects deviations early.
4. Systems Thinking: considers scale, failure scenarios, dependencies, and impact on performance, reliability, and cost.
5. Raising the Bar: sets high standards for code, design, and team performance; actively improves team capability.

So, what’s the role all about?

As a Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager.

How will you make an impact?

• As a billable and customer-facing role, this position has significant financial impact on CXone:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability.
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.​

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​​

Have you got what it takes?

• 2-4 yrs experience required
• Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson.
• Knowledge on Prompt Engineering
• Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML
• Good understanding of browser security like CORS, X-frame-options
• Good understanding of HTML i.e. iframe, CSS
• Good understanding of JavaScript / jQuery
• Ability to read API documentation and implement proof of concepts
• Strong understanding of user experience and conversational interfaces
• Good verbal skills for communicating with customers and with peers during design and code reviews
• Excellent Troubleshooting and Debugging skills on SaaS Applications.
• Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
• Product knowledge and ability to adapt previous integrations to meet customer’s requests
• Flexibility to extent hours to exchange info with US team
• Bachelor’s degree or equivalent experience in a high-level environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10552
Reporting into: Tech Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Customer Success Manager (CSM) role is pivotal in driving customer engagement, enhancing value, and ensuring satisfaction throughout the customer lifecycle, thereby enabling customers to achieve greater success with the company’s products and services. As long-term customer retention is a natural outcome of customer success, this role will also be responsible for proactively driving the end-to-end renewal process.

What you will be doing?

• Serve as the voice of the customer internally, managing post-sales relationships for assigned accounts.
• Develop and execute account-specific frameworks including governance, periodic business reviews, and internal stakeholder briefings.
• Collaborate with internal teams to maintain comprehensive account and client profiles, enabling timely decisions impacting clients and Actimize.
• Identify blockers for success and find solutions by collaborating with clients and Actimize teams.
• Utilize internal experts to optimize customer investment, measure solution value, and drive value adoption.
• Be accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
• Provide account information and insight to support the sales team in driving new sales.
• Coordinate activities and provide leadership for key client initiatives across Actimize teams.
• Drive the Customer Satisfaction Survey process, inclusive of follow-ups, and close the feedback loop internally as well as with clients.
• Manage sales and industry requests for references and case studies.
• Orchestrate responses to assessment/information requests/enquiries from clients.

Have you got what it takes?

• Minimum BS or BA degree, preferably in business, finance, or computer science.
• 3+ years of experience in software services delivery or account management.
• Project/Program/Delivery management experience with a technical background will be an added advantage.
• Japanese Language Fluency- A MUST
• Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain.
• Solution-oriented with a growth mindset and a strong sense of ownership.
• Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels.
• Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10280
Reporting into: Director
Role Type: Individual Contributor