At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

What You'll Do

Giga is building the commercial engine that will power the next generation of energy infrastructure — from AI data centers to utility-scale power. We have the product, the pipeline, and the ambition. What we need now is someone to build the outbound machine that fills the top of the funnel with the right conversations.

As our Enterprise Development Manager, you'll build Giga's SDR function from the ground up. This isn't a role where you inherit a team and optimize — it's a role where you design the playbook, hire the people, set the cadence, and create the pipeline generation engine that fuels multi-million-dollar enterprise deals across the Data Center Industry.

You'll own the strategy, the team, and the number. You'll work directly with our sales leadership to define the ICP, build outbound sequences, establish qualification frameworks, and create a repeatable motion that scales. The buyers you're going after are hyperscalers, data center developers, utilities, and C-suite decision makers at some of the largest companies in the world — so the bar for quality, messaging, and business acumen is high.

This role is for someone who has built outbound teams before and is currently a frontline leader, knows what good looks like, and is ready to do it again at a company where the market opportunity is massive and the pace is fast. If you get energy from creating something from nothing — and from coaching a team to perform at a level they didn't think was possible — this is the job.

Where You'll Work

This role will be based in our Houston office. You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays. Employees will be able to work remotely for up to 4 weeks per year.

We're onsite because velocity matters when you're building physical infrastructure. Solving complex problems in real-time with Manufacturing, Engineering, and Finance leaders is how we move faster than a slow, antiquated industry.

Responsibilities

• Build and lead the SDR team — recruit, hire, onboard, and develop a high-performing team of enterprise SDRs focused on outbound pipeline generation across Giga's three business units: AI data centers, energy infrastructure, and power markets
• Own the pipeline number — set and deliver against monthly and quarterly qualified pipeline targets that directly feed the enterprise sales team's revenue goals
• Owns all inbound pipeline management — including phone and email inquiries — triaging, qualifying, and routing leads to the appropriate Account Executives as needed.
• Develops and owns the inbound SLA framework — establishing response time standards and quality benchmarks for phone and email inquiries, and ensuring consistent delivery and accountability across the team.
• Coach and develop SDRs — run daily standups, weekly 1:1s, call reviews, and pipeline sessions that build skills, drive accountability, and elevate the quality of every prospect interaction. Set a high bar and hold it
• Partner with sales leadership — work closely with enterprise Account Executives and sales leadership to ensure alignment on ICP, qualification standards, handoff process, and feedback loops between SDR activity and deal outcomes
• Build and manage the tech stack and reporting infrastructure — implement and optimize the tools, workflows, and dashboards needed to run a data-driven SDR operation (CRM hygiene, activity tracking, conversion metrics, pipeline attribution)
• Develop messaging and positioning for outbound — collaborate with marketing and sales to craft compelling, market-specific outreach that resonates with C-suite and VP-level buyers at hyperscalers, data center developers, utilities, and energy companies
• Iterate and scale — continuously test, measure, and refine the outbound motion based on data and results. What works at 3 SDRs should be ready to scale to 10+
• Represent the voice of the market internally — surface insights from thousands of prospect conversations to inform product positioning, competitive strategy, and go-to-market decisions

Requirements

• 3 - 5 + years of experience in B2B sales development or inside sales, with at least 2 years in a frontline people management role. 
• Track record of building an outbound function or SDR team from early stage — you've designed playbooks, hired and ramped reps, and built the processes that drive predictable pipeline
• Experience selling into enterprise accounts with complex, multi-stakeholder sales cycles and deal sizes of $1M+
• Proven ability to recruit, develop, and retain high-performing SDRs — you know how to identify raw talent, coach it, and create an environment where people grow fast
• Strong command of sales development tools and CRM platforms (e.g., Salesforce, Outreach, Apollo, LinkedIn Sales Navigator, ZoomInfo, or equivalent)
• Data-driven approach to managing performance — you set clear KPIs, inspect what you expect, and make decisions based on conversion data, not gut feel
• Excellent written and verbal communication skills — you can craft outbound messaging that earns a reply from a VP at a Fortune 500 company, and you can coach your team to do the same
• Leads from the front — in the early days, you'll roll up your sleeves to shape the playbook, validate the process, and set the standard — not as an IC, but as a leader who knows what great looks like and builds the team and systems to get there.
• Comfort with ambiguity and speed — Giga operates in a fast-moving market with multiple business units. You thrive in environments where the playbook doesn't exist yet and you have to write it

Bonus Points

• Experience in energy, power infrastructure, data centers, or climate tech industries
• Familiarity with Top EPCs. General and Electrical Contractors along with  AI infrastructure, hyperscaler buying processes, or colocation/turnkey data center sales
• Experience at a high-growth startup where you built the SDR function during a period of rapid scaling (Series B–D or equivalent stage)
• Background as a top-performing SDR or AE before moving into management — you've carried a bag and know what it takes
• Experience with Greenhouse ATS, Gong, or similar revenue intelligence tools
• Familiarity with account-based marketing (ABM) strategies and how SDR outbound integrates with marketing-led demand generation

Benefits

• Subsidized health, dental, and vision insurance
• Equity in a profitable, IPO-bound company
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• FSA/HSA options
• Commuter benefits
• Team on-sites across all offices

What You'll Do

As a Power Generation Engineer at Giga, you own the engineering, reliability, and performance of the generation assets that keep our sites alive. You'll design systems, diagnose failures, lead commissioning, and work directly with Operations to ensure our facilities never go dark. In a company where uptime is everything, you are part of the last line of defense — and we need you to be the kind of engineer who takes that seriously. You'll work with autonomy in a fast-moving environment, manage vendors and contractors, and build robust generation infrastructure from the ground up.

Where You'll Work

We're onsite because generation engineering is a physical discipline. Solving problems in real time requires being in the room — or on the pad — where equipment lives. You'll be based out of one of our core sites and expected to travel to others as projects demand.

Responsibilities

•   Own the design, specification, and engineering of power generation systems — including gas turbines, diesel generators, and hybrid configurations — from concept through commissioning.
•   Serve as the technical authority for generation assets on site: monitor performance, investigate anomalies, and drive corrective action before issues become outages.
•   Develop and own electrical design packages: single-line diagrams, load flow studies, short-circuit analyses, and protection coordination.
•   Build and maintain preventive and predictive maintenance programs; track reliability metrics (availability, MTBF, MTTR) and use data to drive continuous improvement.
•   Lead commissioning activities including SAT, FAT, and integrated system testing for new generation assets.
•   Develop and implement SCADA and control system strategies for real-time generation monitoring and management.
•   Manage vendor and contractor relationships through procurement, installation, and ongoing O&M; hold them accountable to Giga's standards.
•   Coordinate with utilities and grid operators on interconnection requirements, capacity reservations, and compliance obligations.
•   Ensure all generation activities comply with applicable codes and standards (NEC, NFPA 70E, IEEE, NERC) and champion electrical safety across the team.
•   Identify opportunities to improve system efficiency, reduce fuel costs, and increase generation reliability; build the case and drive implementation.

Requirements

•   5+ years of experience in power generation, utility, or industrial power systems engineering.
•   Bachelor's degree in Electrical Engineering, Power Systems Engineering, or a closely related field.
•   Deep hands-on knowledge of generator controls, paralleling switchgear, automatic transfer systems, and HV/MV electrical systems (up to 34.5 kV).
•   Proficiency in power systems analysis software (ETAP, SKM PowerTools, or equivalent).
•   Demonstrated ability to own generation assets through their full lifecycle — from design and commissioning to long-term O&M.
•   Strong problem-solving skills with the ability to diagnose complex generation issues under time pressure.
•   Clear communicator who can work across Engineering, Operations, and external stakeholders without losing technical accuracy.

Bonus Points

•   Professional Engineer (PE) license.
•   Experience with microgrids, combined heat and power (CHP), or behind-the-meter generation systems.
•   Familiarity with renewable integration including solar, BESS, or wind in a generation stack.
•   Background in data center, crypto mining, or other high-demand, always-on power environments.
•   Project management experience on EPC or capital projects with generation scope.

Benefits

•   Competitive base salary, reviewed annually against market.
•   Performance-based bonus tied to site and company outcomes.
•   Full health, dental, and vision coverage for you and your dependents.
•   401(k) with company match.
•   Generous PTO and flexibility for the times when you need to recharge.
•   Professional development budget — including support for PE licensure and continuing education.
•   The opportunity to build generation infrastructure at a scale and speed that doesn't exist anywhere else.

What You'll Do

As Senior Product Marketing Manager for AI Data Centers & Development, you will own how Giga tells its story to the market, across our full-stack AI data center offering, from site selection and development through deployment. You are the narrative architect for Giga's most strategic GTM motion.

This role sits at the intersection of product and go-to-market. You will work closely with a technical PM counterpart who owns the infrastructure and equipment narrative, while you focus on the broader data center development story: the sites, the campuses, the full builds. Together, you are the two-person PMM team behind Giga's go-to-markets. 

You will shape how hyperscalers, neoclouds, and AI operators understand what Giga builds, why it matters, and why no one else can do it the way we do.

Responsibilities

Core Narrative & Positioning

• Own the product narrative for Giga's AI data center and full-stack development offering, from positioning and messaging to story architecture across segments
• Develop and maintain core messaging for hyperscalers, neoclouds, and BTC/HPC operators, tailored to how each segment evaluates and selects development partners
• Partner with your technical PMM counterpart to ensure infrastructure messaging ladders up into the broader development story

Content & Storytelling

• Lead the development of case studies, solution narratives, and proof points that demonstrate Giga's full-stack delivery capability
• Build and refine core product marketing materials: one-pagers, solution briefs, sales enablement decks, and RFP-ready narratives
• Craft content that earns credibility with deeply technical buyers without losing the strategic story

Launches & Events

• Drive product launch campaigns for new site and development offerings — from internal alignment through external rollout
• Own Giga's presence at key industry events: develop showcase narratives, booth experiences, and presentation content that make Giga impossible to ignore
• Partner with demand gen and content teams to amplify launches across web, social, and outbound channels

Cross-Functional Partnership

• Work directly with business development and sales to understand how buyers think, what objections look like in the field, and where the narrative is winning or falling short
• Collaborate with product and engineering teams to stay ahead of what Giga is building and translate it into market-facing stories before the competition can catch up

Requirements

• Proven product marketing experience with a track record of building compelling product narratives from scratch 
• Elite storytelling ability: you can take a complex, multi-component offering and distill it into a clear, differentiated, and emotionally resonant story
• Demonstrated experience owning high-impact deliverables: case studies, positioning documents, launch campaigns, or event showcases
• Comfortable working closely with technical counterparts and translating what engineers and PMs build into what buyers need to hear
• Thrives in a fast-paced, high-ownership environment. 

Bonus Points

• Background in or exposure to data centers, AI infrastructure, energy infrastructure, or adjacent industries
• Experience marketing complex, multi-stakeholder infrastructure or enterprise solutions
• Prior work with hyperscaler or neocloud buyers, or experience in GTM roles targeting technical operators

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Team on-sites where all offices come in–person to collaborate

Job Title: Senior Digital Experience Marketing Manager 
Location: Houston, TX (Must live in the greater Houston area) 
Reports to: Sr. Manager, Performance Marketing 

About the role 

Conga is looking for a Senior Digital Experience Marketing Manager to serve as the connective tissue across our go-to-market engine. The Digital Experience Marketing Manager owns the design and orchestration of Conga’s digital buyer and customer journeys across the lifecycle. This role ensures that demand programs translate into cohesive, signal driven digital experiences that activate buyers, validate interest, and accelerate opportunities. 
 
Sitting at the intersection of Global Campaigns, Field Marketing, and Marketing Operations, this role is responsible for defining how buyers progress through digital journeys, not for owning campaign strategy or paid media execution. The Digital Experience Marketing Manager focuses on journey design, experience logic, and lifecycle orchestration, ensuring intent signals and engagement data are turned into clear next best actions across digital touchpoints. 
 
This is a role rooted in experience design and orchestration. It exists to bring consistency, scalability, and insight to Conga’s digital demand execution. 

 Key Skills and Capabilities 

• Journey design and lifecycle thinking – Ability to design end-to-end digital journeys aligned to buyer progression and opportunity outcomes. 

• Signal interpretation and application – Strong judgment in turning intent, engagement, and behavioral signals into prioritized actions and experience logic. 

• Experience orchestration – Ability to coordinate digital experiences across channels without owning every execution detail. 

• Experimentation and optimization – Comfort designing experiments, interpreting results, and evolving experiences based on learning. 

• Cross-functional influence – Proven ability to partner with campaigns, field marketing, and operations without direct authority. 

• Structured thinking – Ability to define rules, standards, and frameworks that enable scale and reuse. 

 What You'll Do 

 Intent Strategy & Orchestration 

• Define and manage Conga's intent data strategy, orchestrating signals from third-party intent platforms, social channels, review sites, and first-party data into unified, actionable audience segments. 

• Apply buyer stage intelligence to design coordinated, cross-channel plays and deliver clear activation briefs to the Performance Marketing team for in-platform execution. 

• Build a regional intent enrichment model that surfaces the right accounts to the right sales reps at the right time, driving prioritized pipeline. 

• Identify cross-sell and expansion opportunities by monitoring product intent signals and designing coordinated plays across sales and marketing. 

Digital Campaign Activation 

• Translate intent data into precise audience segments and activation briefs executed across paid social, display, programmatic, and search channels. 

• Integrate intent-driven audiences into email nurture programs, ensuring timing and messaging align with buying stage and Global Campaigns frameworks. 

• Build and optimize personalized landing page experiences tied to specific intent-driven plays and audience segments. 

Conversational Experience & AI 

• Own Conga's AI-powered website chat, configuring routing logic, conversational playbooks, and persona-level personalization to convert web traffic into pipeline. 

• Manage AI email agents, ensuring outbound plays are intelligently triggered and integrated with broader intent-driven programs. 

• Establish governance standards for AI-generated interactions, ensuring outputs align with Conga's brand voice, escalation protocols, and human oversight requirements. 

Data, Analytics & Cross-Functional Collaboration 

• Partner closely with Global Campaigns, Field Marketing, and Marketing Operations to bridge intent strategy and channel execution. 

• Prioritize full-journey experience metrics — not just channel performance — to build a holistic view of account engagement and pipeline health. 

• Ensure data flows are clean and actionable across the full tech stack: from intent signals through marketing automation, CRM, and sales outreach. 

• Act as the internal subject matter expert on intent data, journey orchestration, and conversational marketing. 

 Desired Experience 

• Hands-on experience with intent data and account enrichment platforms (e.g., 6sense, ZoomInfo, Clay) to build, enrich, and activate audience segments across sales and marketing programs. 

• Proficiency in marketing automation and digital experience platforms (e.g., Marketo, Folloze) to build intent-triggered nurture programs and audience-specific landing experiences. 

• Familiarity with conversational marketing, CRM, and web analytics tools (e.g., Qualified, Salesforce, Google Analytics) to drive pipeline from web traffic and measure engagement impact. 

What You Need to Be Good At 

• Reading signals, not just collecting them. You know how to look at intent data, engagement patterns, and behavioral signals and translate them into a clear point of view on how to take action. 

• Designing journeys, not campaigns. You think in sequences and progressions, not one-off activations. You can map how a buyer should move from awareness to consideration to pipeline and design the experience logic that gets them there. 

• Orchestrating without owning everything. You're effective working across teams and systems you may not fully control. You can define the play, write the brief, and trust others to execute — without losing accountability for the outcome. 

• Making complexity feel simple. You can take a multi-signal, multi-channel program and distill it into clear frameworks, rules, and briefs that other teams can act on without needing you in every room. 

• Experimenting with intention. You don't just run tests — you design them around a hypothesis, read the results honestly, and use what you learn to evolve the experience. You're comfortable being wrong if it means getting smarter faster. 

• Thinking in systems, not tasks. You notice when something doesn't connect — a signal that isn't flowing, a handoff that breaks, a message that doesn't match the moment — and you fix the system, not just the symptom. 

• Influencing without authority. You can build alignment across campaigns, field, and operations by being clear, credible, and collaborative. Your cross-functional relationships are an asset, not an afterthought. 

THE ROLE:

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. 

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU’LL DO:

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING:

• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Familiarity with AWS, Azure, GCP, containers, k8s and microservices architectures a plus
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

Forthea is seeking a Senior Software Developer to join our team and help build and evolve our proprietary marketing technology platform, and internal tools. In close partnership with our analysts, account teams, and clients. You will engage across the full software development lifecycle, focusing on creating scalable solutions that deliver data-driven insights for our team and enterprise clients. 

This role based in Houston, Texas with a hybrid schedule. 

Key Responsibilities

• Design and develop robust, scalable backend services using Python and Node.js, primarily data analytics apps and dashboards 
• Design, build and manage Microsoft SQL Server and PostgreSQL databases that support operational and analytics workloads 
• Build responsive, intuitive user interfaces using React.js/Next.js, HTML, and CSS.Also, build and maintaindashboards in PowerBI/PowerApps. 
• Build and maintain Azure-based and multi‑cloud data pipelines and integrations. 
• Leverage cloud platform services in Azure (and sometimes GCP and AWS) for infrastructure and data storage. 
• Implement scalable APIs, authentication, RBAC, and secure multi-tenant architecture. 
• Implement AI and ML models in collaboration with data science. 
• Participateand lead code reviews, architectural discussions, and agile workflows. 
• Improve performance, reliability, testing, and code quality across the stack. 
• Collaborate with internal stakeholders to translate business and analytics needs into production-ready software. 

Qualifications

• Bachelor’s degree in Computer Science or related field (or equivalent professional experience). 
• 7-12+ years of experience developing production software and architecting scalable systems.
• Experience with Azure and Microsoft SQL Server.
• Strong skills in SQL, Python, JavaScript/TypeScript, React/Next.js, Docker 
• Experience building 1-2 full‑stack enterprise applications similar to: multi‑tenant analytics apps/dashboards, unified data warehouse + pipelines, business workflow / planning / automation tools
• Forward-deployed engineering experience – comfort embedding with non-technical stakeholders, translating ambiguous business problems into working software, and iterating quickly with users in the loop. Equally at home in a stakeholder meeting and a code review. 
• Proven experience building API integrations, data pipelines and managing production-scale constraints. 
• Strong experience with modern frontend frameworks (React.js required) 
• Proven experience in AI coding, automation & code optimization techniques. 

Nice to Have

• Marketing analytics, digital marketing or ad tech background
• Experience with Google Ads and Google Analytics 4 APIs
• Experience with PowerBI, NinjaCator other BI software
• Experience with AI/LLM model deployment and monitoring 
• Familiarity with dbt, Airflow/Prefect/Dagster, Terraform/Bicep 

#LI-BR1

Job Title: Director, Renewals & Customer Success Operations 

Locations: Houston, TX / Remote 

Reports to: Sr. Director, Revenue Operations 

 A quick snapshot… 

The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including annual planning, forecasting, business process optimization, and executive reporting and analytics. You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way.  You will lead a high performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success.  

Why it’s a big deal…   

Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of theRenewals business. This is a big job – you will be at the center of it all!  You will lead the annual planning cycle, support weekly forecasts, drive cross functional initiatives, implement operational processes and find ways to change the game. Not only will you lead, you will also do; we are a “get your hands dirty, everyone sweeps the floor” team. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A and Renewals and CS Leadership.  You will contribute directly to our company’s growth and reputation as the customer-focused revenue company. 

Are you the person we’re looking for?   

Analytical thinker and creative problem solver. You can see issues holistically and follow the flow of the stack to get to the root of the matter -- a key skill in this role.  You pay attention to the details and do not miss a trick.  

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections. You are the trusted adviser to many.  You are also a premier writer and confident in preparing and presenting to all levels. 

Resourceful & Collaborative. At Conga, we achieve together-- when you have questions, you find answers; when you’re faced with challenges, you find solutions. You turn to a variety of resources, including your colleagues, professional network, Internet, articles, books -- whatever helps you get the job done. Then you apply that knowledge across the business where it makes sense.   

Flexible and Adaptable. You thrive when challenged; you like to do many different things.  You can quickly change course if needed.  Learning new things is something you like to do.  

Initiative. You don’t wait around for things to happen.  You’re not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. You are innovative. And that also goes back to having an entrepreneurial spirt 

Here’s what will give you an edge… 

Prior Renewals Management or Customer Success Management Role -  6+ years leading renewals operations, customer operations or leading a renewals team and/or customer success team; You will be supporting both customer success and renewals; your business knowledge  or operational knowledge will be super helpful in understanding the needs of the business. You also know the ins and outs of operations. 

Prior Leadership Experience -   6+ years leading a team.  You can build and lead a high-performing team.  

Prior Enterprise Software Company Experience -   6+ years in working for enterprise software companies. You know the challenges that software companies face, and you are ready and able to jump in.You understand the B2B business model; you are business savvy. 

Degree in Economics, Finance or Math and MBA highly desired. You like numbers and you like people! 

The Role:

At Mejuri, we’re not your run-of-the-mill piercing studio—we’re a vibrant community of artists, explorers, and jewelry enthusiasts. As we expand our reach across Canada, the US, UK, and Australia, we’re embarking on an exhilarating journey, and we want you to be part of it!

As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene? We’ve got that covered too—our studio maintains the gold standard.

What Awaits You:

• Cutting-Edge Studios: Work with state-of-the-art equipment and studios that redefine the piercing experience. This includes needle piercing and gold and titanium jewelry.
• Collaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft.
• Mentorship: If you’re passionate about sharing knowledge, mentorship opportunities await.
• Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered. Interested in relocating to another market? We are open to discussing roles across all our locations.
• Compensation: Top wages in the industry including bonus, tip potential, and benefits (for full-time roles).

Customer Experience:

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to update the schedule and online booking service.
• Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information.
• Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
• On the sales floor you lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
• Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times
• Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met.
• Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager & Store Services Team on all local laws and protocol updates.
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.
• Support the check up and downsizing process for each individual client.
• Style, stack, and suggest products for piercing clients. Provide expertise and planning to enable client to design their own ear stack
• Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio
• Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.
• Ensure all legislated paperwork and client record keeping is met and maintained at all times.

What you'll bring to the team:

• 2+ years experience with needle piercing.
• Experience working with threadless jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication & customer service skills.
• The desire to work in a fast paced, entrepreneurial environment.
• Bonus: you have experience selling product at a fast growing company

Benefits at Mejuri:

• You keep 100% of the tips you earn.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $27 - $35 per annum based on a candidate’s experience and qualifications.