You will be part of a team that is building one of the world's strongest brokerage brands, and part of a global enterprise that employs technology in all aspects of its business to generate growth.

Job Description & Responsibilities

• Monitor daily cash positions across multiple currencies for APAC entities
• Perform daily liquidity forecasting and cash flow analysis to ensure optimal funding levels
• Monitor key limits and work with risk management and compliance team on relevant initiatives
• Analyze interest rate environments and recommend strategies for optimizing returns on cash balances
• Maintain relationships with banking partners and financial institutions in the region and collaborate with other teams within the company
• Prepare treasury reports for management and support implementation of treasury policies and procedures
• Identify opportunities to leverage emerging technologies, AI, and automation to enhance treasury operations and efficiency
• Drive innovation in treasury management systems, exploring and implementing new technological solutions
• Participate in projects related to treasury management systems and process improvements

Qualifications & Skills

• Bachelor's Degree required 
• Forward-thinking mindset with enthusiasm for exploring how technology can transform traditional processes
• Highly adaptive and comfortable working in a rapidly evolving technological environment
• Work experience in the finance industry or corporate treasury is a plus but not required
• Good command of both written and spoken English
• Strong problem solving and analytical skills with ability to handle quantitative analysis
• Strong attention to detail, organizational skills, follow-through and results-oriented
• Ability to multitask and prioritize tasks under pressure of completing assignments within time constraints
• Logical approach to problem solving
• Proven ability and eagerness to learn, understand and apply new technologies quickly
• Proficient in the use of MS Office and use of these tools to present data clearly and concisely
• Knowledge of VBA/Excel macros for automation and data analysis is a plus
• Programming skills in Python or similar languages is a plus
• Interest in or experience with automation tools, AI applications, LLMs, or other innovative technologies is highly valued

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

About your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Hong Kong. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

What will be your responsibilities within IBKR 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.
• 1 – 5 years of experience in Linux/Unix systems and incident management. Fresh graduates with strong technical background will also be considered.

What required skill’s you need

• Strong communication skills and must be fluent in English. 
• A Bachelor's or apprenticeship in a technical discipline.
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to workday shifts during Hong Kong business hours, including weekends and public holidays on a rotational basis.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Experience with Unix / Linux style command line interfaces.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies. 

To be successful in this position, you will have the following

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant.
• Excellent health and welfare benefits including medical, dental, specialist and in-patient.  
• Competitive package of Annual Leave.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Daily lunch ordered in house with fully stocked kitchen.
• Unique opportunity to gain exposure to global financial products, markets and clientele.
• Opportunities for career progression and job scope expansion in a global company with growing local presence.
• Hybrid work arrangement role permitting (4 days in office /1 day remote).

About your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Hong Kong. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

What will be your responsibilities within IBKR

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
• Provide internal 2nd-level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

What required skill’s you need

• Strong communication skills and must be fluent in English. 
• A Bachelor's or apprenticeship in a technical discipline.
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to workday shifts during Hong Kong business hours, including weekends and public holidays on a rotational basis.
• 1 – 5 years of experience in Linux/Unix systems and incident management. Fresh graduates with strong technical background will also be considered.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Experience with Unix / Linux style command line interfaces.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies. 

To be successful in this position, you will have the following

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant.
• Excellent health and welfare benefits including medical, dental, specialist and in-patient.  
• Competitive package of Annual Leave.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Daily lunch ordered in house with fully stocked kitchen.
• Unique opportunity to gain exposure to global financial products, markets and clientele.
• Opportunities for career progression and job scope expansion in a global company with growing local presence.
• Hybrid work arrangement role permitting (4 days in office /1 day remote).

Job Description & Responsibilities:

A Trade and Clients Support Specialist acts as a liaison to Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering.

• Respond to clients’ inquiries via ticket, telephone, email, and live chat
• Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.
• Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions
• Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement 

Required Qualifications and Skills:

Core competencies:

• Must have strong product knowledge – Equities, Options, Futures, FX, etc.
• Analytical self-starter who takes ownership of projects and sees them through to completion
• Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)
• Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority 

Requirements:

• Minimum 2 years’ experience
• HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
• Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

Job Description and Responsibilities

Interactive Brokers (“IBKR”) is seeking an entry-level Associate to join our brokerage operations in Hong Kong. The operations support various post-trade functions for global equities, derivatives, commodities, fixed-income, forex and other investment securities. These functions include electronic trade and position reconciliation, settlement operations and client account transfers. Given IBKR’s global footprint, breadth of product offerings, and passion for technology and automation, the brokerage operations represent a unique opportunity to learn many facets of the brokerage business and offer the candidate exciting growth potential.

IBKR has developed state-of-the-art proprietary clearing and back-office systems. In this role, you will operate these ever-evolving systems to solve interesting and unique problems in a fast-paced and collaborative environment. The ideal candidate will also be challenged to contribute to the development of these systems to achieve higher degrees of operational efficiency, risk mitigation, and/or to support new business or investment products. If you are enthusiastic about the financial markets and brokerage operations, enjoy problem-solving, working with global operations, sophisticated computer systems and their developers, eager to learn new financial products, and are looking to be a difference maker in a growing company, we welcome your application.

Qualifications, Skills & Attributes

• A bachelor’s degree.
• Strong problem-solving and analytical skills.
• Excellent attention to detail and the drive to efficiently maintain accuracy in a fast-paced environment.
• Strong computer skills and competency with MS Office products preferred.
• Efficiently handle multiple tasks.
• Excellent written and communication skills.
• Self-motivated and energetic.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch is ordered in house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Job Description

Interactive Brokers Hong Kong Limited ("IBHK") is expanding its Risk Assessment Team (RA) within the New Accounts Department at our Hong Kong office. We are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills. The RA department liaises with Interactive Brokers' retail and professional clients.

The IBHK RA is accountable for providing high-quality reviews of Anti-Money Laundering (AML), Know-Your-Customer (KYC), sanctioning and Politically Exposed Persons (PEP) issues for retail customers, financial advisors, hedge fund operators and other broker-dealers. We aim to facilitate client onboarding by providing regulatory and compliance guidance while building and maintaining long-term client relationships as we expand our global service offerings.

Responsibilities

• Perform Enhanced Due Diligence (EDD) review on Individual and Corporate applications following policies and desktop procedures; identify and escalate potential AML risks
• Analyze and verify the source of funds/wealth information through the public domain or documentation
• Investigate and process alerts from multiple queues, sourcing information as appropriate from external sources and/or internal personnel to investigate and process alerts effectively
• Evaluate and resolve negative news and/or red flags or potential PEP matches escalated by other New Account Teams
• Run checks in the Offshore Leaks Database and conduct public domain searches for negative information related to applicants and associated entities
• Provide advice on issues and escalations to other New Accounts Teams to address difficult applications and independently recommend risk-based decisions to AML
• Responsible for timely escalations of suspected financial crime to AML
• Work closely with other New Account teams and AML to review and evaluate all financial crime risks

Qualifications, Skills & Attributes

• Bachelor's degree
• Experience: 2-3 years in Client Service and/or Financial Service preferred. Fresh graduates with a relevant academic background who are motivated and demonstrate the right aptitude will also be considered
• Minimum of 2 years' experience and familiarity, preferably gained in brokerage or corporate banking environment, with onboarding or reviewing high-risk client relationships and carrying out EDD
• Excellent written and oral communication skills in English and Cantonese; Mandarin is advantageous
• Strong research, investigatory, and problem-solving skills
• Ability to make risk-based recommendations and articulate those persuasively to other departments
• Able to multitask various projects and firm initiatives
• Prior experience in a highly automated environment and/or a high degree of comfort with computers and technology
• Intermediate experience with MS Outlook, MS Word, and MS Excel
• Ability to work and thrive in a fast-paced, medium-sized office environment

Core Competencies

• Ability to identify, analyze, and escalate complex issues
• Excellent troubleshooting and problem-resolution skills
• Taking personal responsibility for identifying client needs while providing a high-value experience
• Efficient, self-motivated and hard-working
• Being able to multitask in a pressured environment

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient  
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

Job Description & Responsibilities

As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings.

Qualification & Skills

Core competencies:

• Strong product knowledge – Equities, Options, Futures, FX
• Self-starter with highly analytical and critical thinking mindset
• Be able to handle stress, work independently and autonomously under a quick and spontaneous environment
• Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)

Requirements:

• Bachelor's degree
• 2-3 years experience in Customer Service and/or Financial Service preferred. (Fresh graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Preferably licensed with SFC for RA type 1,2,3 or be able to obtain by attending to licensing paper exams within a short period after joining
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX and/or basic programming experience a plus
• Candidates with prior experience in the areas of client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group.  In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers.  Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• Undergraduate degree
• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting.

Responsibilities

Interactive Brokers is looking to hire a Compliance Manager / Assistant Manager (Core Compliance) based in Hong Kong for the APAC region (Singapore, Australia, and Hong Kong). The position will report regionally to the Head of Core Compliance (APAC) based in Singapore. The main responsibilities for this role include:

• Liaising and communicating with regulators
• Researching, interpreting and advising the firm regarding compliance with laws, regulations and guidance applicable to brokers in Hong Kong, Singapore, Australia;
• Drafting and implementing policies and procedures to comply with regulatory requirements
• Preparing written responses to regulatory enquiries
• Managing relevant regulatory inspection and audit reviews, including developing and implementing the relevant remedial action plans to address any findings.

Required Qualifications and Skills:

• Must be a self-starter with strong analytical skills;
• Strong organizational skills with the ability to prioritize and work independently in a dynamic and fast-pace working environment;
• Comfort with computers and technology, and understanding of how technology is applied to business and regulatory problems.
• Excellent oral and written communication skills.
• Ability to develop compliance solutions that satisfy relevant regulations while executing sound business judgment.
• Ability to work in a small-team environment and collaboratively.
• Proven experience and track record at a financial services regulatory agency, exchange or licensed financial services firm;
• Familiarity with the Hong Kong or regional regulatory requirements;
• A “can do” attitude with a willingness to learn.

Company Benefits & Perks

Job Description

As a global technology leader in Financial Services, IBKR has employees in several sites around the globe. As we continue to grow our staff and offices globally, we require IT support staff to help our employees operate and maintain their technology 24/7/365. Our support team is looking for a Service Desk Analyst to help manage and triage users’ IT issues. The position is well-suited for someone looking to gain in-depth technical experience and possessing a keen desire to support colleagues with a first-class user experience.

As part of the Enterprise Service Desk team, you will act as the initial point of contact for all staff, helping to explain, quantify and define their technological issues. Working with employees and team members, you will assist in creating and resolving support tickets, escalate specific technology issues to component owners, and maintain the trouble ticket queue. As part of an effective lifecycle, you will drive timely, effective resolution of issues under your care.

Are you a team player who delights in being helpful and effective? Do you have a passion for technology and an interest in the financial sector? Are you curious and motivated to start a career in IT but unsure how to take the first step? Perfect, we want you to apply today!

Your Responsibilities

• First line of contact for all employee IT service requests and issues, including:
  • Linux, Mac, and Windows desktop hardware and software.
  • VPN / Remote Access.
  • Third-party and in-house software.
• Capture, validate, log, categorize, and prioritize service requests and issues.
• Perform initial triage and provide solutions within the agreed SLA.
• Escalate complex issues promptly to the next level of support.
• Effectively communicate status updates and monitor issues to closure.
• Contribute to knowledge base articles to share knowledge.
• Develop and improve problem-solving troubleshooting workflows for issues and incidents.

Key Requirements

• Willingness to work shifts and weekends
• Technology enthusiast
• Good communication and problem-solving skills
• A keen desire to explore and learn new concepts, systems and technologies

Preferred

• Bachelor’s Degree, preferably in a technical field such as Computer Science, Engineering or equivalent.
• CompTIA A+ certification.
• Experience with Jira, Confluence and ServiceNow.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

Role Overview

Interactive Brokers seeks an FIU Analyst who is hard-working, detail-oriented, careful and a problem solver. This Analyst will assist in reviewing and analyzing the firm's customers' cashiering activities per the firm's AML/CTF policy. This role requires high energy and learning new skills in a dynamic environment.

Responsibilities

The role has regional responsibility and will involve:

• Assist in the monitoring and surveillance of cashiering transactions by IBKR clients in the Asia Pacific region
• Communicate with clients on monitoring and surveillance-related matters.
• Reviewing and providing suggestions to enhance existing surveillance systems/reports.
• Manage projects to build and implement approved enhancements and changes required due to regulatory changes. 
• Staying up to date with changes in market conduct, AML and other related regulations,
• Staying up to date with APAC and international developments in relevant areas of regulations and law.

Required Qualifications and Skills:

• Familiarity with AML/CTF Rules. 
• Experience in dealing with exchange and regulatory enquiries.
• Fluency in English (both written and spoken) is essential.
• Good communication skills and customer service experience would be advantageous.
• Good quantitative, analytical, and problem-solving skills
• Solid academic background with relevant qualifications
• Knowledge on AI/Machine Learning would be advantageous
• Have a "can do" attitude and willingness to learn.
• Good organizational skills with the ability to multi-task, prioritize and work with minimal supervision
• A high degree of comfort and fluency with computers and technology and an understanding of how technology is applied to business and regulatory problems or an ability to develop this rapidly

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient  
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Job Description

Interactive Brokers Group is searching for a highly skilled project manager to contribute to its growth and help us maintain our position as an innovative authority. The ideal candidate should have experience in financial market expertise, team leadership skills, and proven ability to develop and oversee effective work plans. They will be expected to regularly prepare and present progress updates to appropriate management channels to help ensure the innovation we seek is achieved.

Responsibilities

• Engage the Compliance/Legal team to identify the parameters of programmatic solutions to new/existing regulatory requirements.
• Work closely with operational teams to understand the existing processes, identify opportunities for efficiencies, and ensure technological solutions that promote scalability are being implemented.
• Identify & escalate fixes that will resolve local & global client/staff frustrations.
• Create & run SQL queries to investigate & analyse problem areas & their impact.
• Research, gather requirements & draft business cases for new features, technologies & business opportunities.
• Challenge & verify the necessity of business requirements, prioritizing business-critical deliveries over 'nice to have' requests.
• Create business and functional requirement specifications outlining implementable solutions that will address business needs while keeping the client experience at the front of the mind.
• Work with developers to ensure requirements are clearly understood & the technical solutions are aligned.
• Track & monitor project deliveries across multiple disciplines, escalating blocks.
• Test deliveries are in line with business requirements & offer a positive user experience.
• Engage staff to ensure delivered solutions are properly integrated into the daily account-opening processes.
• Strong expertise in leading and mentoring teams through complex deliverables

Skills and Qualifications Required

• 10+ years of project management experience.
• Experience in financial services or brokerage firms is preferable
• UI/UX experience preferred.
• A University Degree or equivalent in Computer Science, Engineering, Commerce, Business Administration, Finance or similar is preferable.
• Holder of professional certifications such as PMP or Six Sigma will be an advantage.
• A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Able to work independently and work under pressure.
• Willingness to "roll up sleeves”, tireless work ethic.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen.
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

The Customer Success Manager possesses thorough knowledge of all ClassPass products, setups, and services and works with small and medium-sized (SMB) accounts to maximize customer investment value. They drive software adoption and optimization for net-new customers, ensuring they are realizing value from the ClassPass software from the onset. For tenured customers, CSMs are responsible for monitoring customer health and proactively reaching out to customers to ensure the gain the most value from our tools. Additionally, CSMs identify new opportunities for account growth.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree or equivalent work experience
• Three (3) years of relevant work experience in customer success, sales, or account management
• Ability to quickly learn the ClassPass platform and translate that knowledge to specific customer needs
• Demonstrated ability to foster, develop, and work in cross-functional relationships with a spirit of teamwork and a focus on the delivery of positive customer outcomes
• Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise and understandable manner
• Demonstrated ability to respond to questions in groups and one-on-one consultative settings
• Ability to handle challenging customer conversations skillfully and tactfully
• Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently
• Strong reporting skills with the ability to not only gather the appropriate data but also gain insights to improve the performance of the Customer Success team and our customers
• Demonstrated ability to work in ambiguous and changing environments
• Prior work experience in a SaaS environment is preferred
• Experience working in a Fitness, Integrative Health, Spa, or Salon business is preferred
• Prior work experience in a sales-related role is preferred
• Working knowledge of Salesforce and/or Gainsight is preferred

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Drive engagement and maximize customer value through meaningful software adoption, scaled training, and enablement programs, including new feature use after upgrades or add-on purchases
• Manage the health and success of SMB customers from go-live through renewal and expansion, using a scaled, digitally enabled model to engage proactively at key touchpoints
• Leverage customer health metrics and other key signals to prioritize and reach out to customers during key inflection points in their relationship with ClassPass, ensuring timely mitigation of churn threats and identification of growth opportunities
• Demonstrate value and identify growth opportunities through upselling, expansion, and software optimization
• Meet 1:1 with customers as needed to reduce churn and identify upsell opportunities
• Engage and educate customers through scalable communication methods such as webinars, office hours, virtual sessions, and customer marketing
• Use data insights to track client health, forecast risks, and mitigate churn
• Manage customer relationships at all levels: executive, stakeholder, divisional, and end user
• Handle escalations and crises independently, including executive-level crisis management
• Collaborate with Sales, Onboarding, Support, Payments, Product, and Marketing teams to communicate root causes of customer success or failure and drive product enhancements
• Perform other duties as assigned

What You’ll Be Doing

• Develop and execute the overall ecosystem growth strategy for the public blockchain, driving sustained expansion across developers, project teams, and users.
• Build and scale a global developer growth framework, including but not limited to hackathons, grant programs, accelerators, and community operations.
• Attract high-quality applications and leading projects in key verticals to establish a diversified and robust ecosystem.
• Design and optimize ecosystem incentive mechanisms, including developer incentives, liquidity incentives, and on-chain campaigns.
• Increase on-chain activity and user retention, and lead the creation of flagship ecosystem growth initiatives.
• Establish a comprehensive ecosystem data analytics framework to continuously refine and optimize growth strategies based on insights.
• Lead and manage Ecosystem BD, DevRel, and Growth Operations teams to enhance organizational efficiency and execution.
• Represent the public blockchain externally in industry partnerships and branding initiatives to strengthen market presence and industry influence.

What We Look For In You

• 8+ years of experience in the internet or Web3 industry, with at least 3 years focused on Public Chain or Layer 2 ecosystem growth.
• Deep involvement in the early-stage or high-growth phase of a public chain or protocol ecosystem.
• Strong understanding of public blockchain ecosystem structures and token incentive design.
• Excellent business development capabilities and cross-functional collaboration skills.
• Global mindset with experience expanding into international markets preferred.
• Proven experience managing teams of 20+ members; results-driven with strong execution capabilities.
• Fluent in English; candidates with established international industry networks are preferred.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants 
• More that we love to tell you along the process!

OKX Statement:

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• The salary range for this position is $250,444 to $350,533.
• The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
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Who We Are

Who We Are

Summary: Join a prominent Layer 1 blockchain team focused on expanding its global developer footprint. This role will involve strategizing ecosystem growth and supporting grant winners. An engineering background coupled with DevRel experience is essential for success in this position.

Responsibilities:

• Develop and implement strategies to expand the blockchain ecosystem.
• Support and mentor grant winners to ensure successful project outcomes.
• Engage with the developer community to foster growth and collaboration.
• Organize and participate in events and workshops to promote the blockchain platform.
• Collaborate with cross-functional teams to align ecosystem goals with business objectives.

Required Skills:

• Proven engineering background with relevant experience in blockchain technologies.
• Strong experience in Developer Relations (DevRel) or a similar field.
• Excellent communication and presentation skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Passion for blockchain technology and its potential impact on various industries.