Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Who we are looking for

In this role, you will play an important part in supporting QRT’s rapidly growing business by helping manage and evolve our employee benefits programmes across multiple APAC locations.

Benefits are a key component of our employee value proposition, and your work will directly contribute to QRT’s ability to attract and retain top talent in highly competitive markets. As part of the HR team, you will help ensure our benefits remain competitive, compliant, and aligned with the needs of a fast-growing global organisation.

This role offers the opportunity to work across multiple jurisdictions while contributing to the delivery of a best-in-class benefits offering for our employees.

Your future role within QRT

• Support the management of QRT’s benefits programmes across APAC, including health (medical and dental) insurance, retirement and other local benefits
• Coordinate insurance renewals and support vendor and broker relationships across the region
• Promote benefits programmes through effective employee communications and engagement initiatives
• Support benefits benchmarking projects and maintain benefits data and analytics
• Ensure compliance with local regulatory requirements across all benefit programmes
• Liaise with benefits vendors and providers to resolve issues and support programme improvements aligned with local business needs
• Act as a point of contact for employee benefits queries, helping employees understand their coverage and resolve claims or benefits-related issues
• Support benefits operations, including enrolments and census updates, ensuring data accuracy and timely processing
• Identify opportunities to improve benefits processes, tools and programmes to enhance operational efficiency and employee experience
• Work closely with the APAC Benefits Manager to support the implementation of the regional benefits strategy

Your present skillset

• 4-6 years’ experience in HR or employee benefits, ideally within a global or multinational organisation
• Experience supporting benefits across multiple APAC jurisdictions is advantageous
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint
• Experience using HR systems such as Workday is preferred
• Strong written and verbal communication skills, with the ability to explain benefits clearly to employees.
• Strong organisational skills with the ability to manage multiple priorities while maintaining a high level of accuracy
• A collaborative and proactive mindset, with the ability to work effectively both independently and within a team

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 
You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are looking for a detail-oriented and execution-driven People Operations Specialist based in Hong Kong to support payroll, HR operations and Workplace experience for Hong Kong and Taiwan. This role plays a key part in ensuring payroll accuracy, compliance with local regulations, and delivering a great employee experience. You’ll also support local office administration and collaborate on regional People & Talent initiatives.

The Senior Associate, People Operations will be responsible for:

Payroll & Compliance (Hong Kong & Taiwan)

• Manage end-to-end payroll processes for Hong Kong, ensuring timely and accurate execution in collaboration with internal stakeholders and payroll vendors.

• Oversee monthly payroll processing, including salary, allowances, statutory deductions, and off-cycle payments, ensuring accuracy and confidentiality.

• Maintain and update employee payroll data in line with HK and TW statutory requirements, ensuring alignment between HR systems and payroll records.

• Administer statutory filings and contributions in compliance with:

• Hong Kong: MPF, IRD, Employment Ordinance requirements

• (Good to have) Taiwan: Labour Insurance, National Health Insurance, Tax Bureau requirements

• Process final payments for resigning employees, including salary, leave encashment, and tax clearance where required.

• Respond to employee payroll and tax-related queries in accordance with the SLA promptly and professionally.

Employee Lifecycle Support

• Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.

• Manage and process work pass applications, renewals, and cancellations in accordance with country regulations.

• Coordinate end-to-end onboarding and offboarding processes, including working with IT for access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.

• Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.

• Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.

• Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.

• Address employee questions and concerns, ensuring accurate information and positive employee experience.

Office and Facilities Management  (Hong Kong )

• Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination

• Liaise with building management for facilities, security, and maintenance

• Support internal events and office activities in collaboration with regional teams

Benefits & Insurance

• Assist employees with enrolment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.

• Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Hong Kong and Taiwan.

• Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.

• Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.

• Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.

HR Systems & Data Management

• Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems.

• Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.

• Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.

• Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.

• Ensure confidentiality and data protection protocols are strictly followed in handling employee information.

In this role, we are looking for someone with:

• 2-3 years of experience in HR operations or payroll, ideally in a regional or cross-border role

• Solid knowledge of HK payroll, tax and statutory filings

• Strong proficiency in Gsuite, Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting

• Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools

• Strong attention to detail, organization skills, and ability to multitask

• Excellent communication skills and comfort working across teams and time zones

• A proactive, service-oriented mindset with a focus on continuous improvement

#MoneyHero #LI-BP1 #LI-Hybrid

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

This is a strategic leadership role responsible for steering a multi-disciplinary team covering both Banking and Insurance operations for the Hong Kong market. Manager, Customer Service transcends day-to-day supervision to focus on operational excellence, regulatory compliance, and the digital transformation of customer touchpoints. You will be responsible for defining the service strategy, ensuring seamless delivery for Hong Kong-based customers, and integrating advanced AI solutions to scale efficiency.

The Manager, Customer Service will be responsible for:

Strategic Leadership & Regional Management

• Direct and manage high-performance teams dedicated to Banking and Insurance customer operations, ensuring alignment with Hong Kong’s unique market demands.
• Define and exceed advanced departmental KPIs including CSAT, Response Time, and Resolution Time, while balancing operational costs and service levels.
• Lead the recruitment, professional development, and succession planning for Senior Representatives.
• Act as the primary liaison between Customer Operations and senior leadership in Marketing, Commercial, and Operations to drive cross-functional initiatives.

Customer Service Strategy & Operations:

• Develop, implement, and continuously refine customer service strategies, policies, and standard operating procedures (SOPs) to optimize efficiency and elevate customer satisfaction across all touchpoints.
• Ensure all customer interactions and internal SOPs strictly adhere to Hong Kong regulatory standards, including HKMA and Insurance Authority (IA) guidelines
• Oversee and monitor all customer service channels, including inbound and outbound phone calls, email correspondence, live chat, and social media interactions, ensuring timely, accurate, and empathetic resolution of customer inquiries, issues, and complaints.
• Oversee end-to-end insurance support processes, including policy inquiries, premium collection assistance, and coordination with claims departments for expedited resolution
• Implement quality assurance processes to maintain high standards of service delivery and adherence to company guidelines.

AI Chatbot Implementation & Automation:

• Lead the strategic roadmap for AI chatbot and automation integration, specifically focusing on NLP capabilities for Cantonese and English.
• Analyze automation rates and customer sentiment to shift routine inquiries toward self-service, allowing agents to focus on high-value advisory tasks.
• Collaborate closely with Chatbot Team to define chatbot functionalities, design conversational flows, and integrate the chatbot seamlessly into existing customer service platforms.
• Analyze chatbot performance metrics, identify areas for improvement, and iterate on chatbot responses and capabilities to maximize automation rates and improve customer experience.

Customer Experience Enhancement:

• Proactively analyze customer feedback, sentiment, and service data to identify root causes of issues, emerging trends, and opportunities for continuous improvement in service delivery and overall customer experience.
• Champion the voice of the customer within the organization, collaborating cross-functionally with departments such as Operations, Marketing, Commercial, Product, and Engineering to address systemic customer concerns and drive product/service enhancements.

Knowledge Management & Escalation:

• Ensure the team is fully up-to-date on all MoneyHero products, services, policies, and regulatory requirements to provide accurate, comprehensive, and compliant support to customers.
• Serve as the final internal authority for high-stakes or complex customer disputes, ensuring resolutions maintain brand loyalty and regulatory integrity

Reporting & Analysis:

• Prepare detailed reports and conduct in-depth analysis of customer service data, including volume, trends, resolution rates, and agent performance, to provide actionable insights to management and inform strategic decision-making.
• Transform raw service data into actionable business intelligence to forecast market trends and optimize resource allocation across Hong Kong.

In this role, we are looking for someone with:

• Bachelor's degree in Business Administration, Management, Communications, Business, Finance, or a related field; professional certifications in Insurance (e.g., IIQE) or Banking are highly advantageous
• Minimum of 5+ years in customer operations, with at least 2 years in a Manager-level role overseeing multi-functional teams
• Deep experience in the Financial Services or Fintech sectors is highly preferred, with specific knowledge of the Hong Kong Insurance and Banking landscape.
• A track record of successfully leading digital transformation or large-scale automation projects
• Advanced proficiency in CRM ecosystems (Zendesk preferred) and workforce management tools
• Understanding of AI-powered customer service solutions, including chatbots, virtual assistants, and natural language processing (NLP) concepts.
• Ability to interpret complex data sets to diagnose systemic issues and implement creative, scalable solutions under pressure
• Proven ability to lead through organizational change and thrive in the fast-paced, evolving Hong Kong financial market

Good to have:

• Must be fully proficient in Cantonese and English (both written and spoken).
• Ability to communicate effectively with Hong Kong customers and stakeholders, understanding local cultural nuances and business etiquette

#MoneyHero #LI-Hybrid #LI-RR1

Overview of the Firm 

FGS Global is a preeminent global communications and public affairs consultancy. Headquartered in New York, the firm is a global strategic advisory and communications consultancy, with over 1400 multidisciplinary experts across the world’s major financial, government, business and cultural centers. FGS Global is a leader in crisis, corporate reputation, public affairs and capital markets and M&A advisory, as well as an acknowledged leader in boardroom communication counsel. The firm supports its clients in addressing a myriad of stakeholder concerns leveraging its capabilities in research and insights, media placement as well as content, digital and data.

The company was formed through the merger of leading strategic communications consultancies Finsbury Glover Hering and Sard Verbinnen in December 2021.

FGS Global serves its global client base from offices in Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, New York, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, Tokyo, The Hague, Toronto, Vancouver, Washington D.C. and Zurich.

The Role

Primary Responsibilities

Executive Assistant: 

• Proactively organise schedules and manage diaries for senior team members, specifically Partners and Managing Directors.  
• Think ahead, anticipate and solve for issues.    
• Support in managing emails and coordinating requests as required, including travel, accommodation, visa, immigration matters and all other administrative tasks. 
• Maintain diaries and schedule internal and external meetings accordingly.  
• Schedule conference calls, video conference meetings, in-person and off-site meetings. 
• Provide administrative support composing presentations, drafting reports, assisting with key documents. 
• Assist Partners and Manging Directors with monthly expense reconciliation, timesheet compilation and ad hoc personal support.  
• Provide technical assistance during calls, presentations, projects, etc. 
• Work closely with the Business Operations Assistant to ensure that the company’s work environment and premises are kept in good order.  

Office Management:

• Handle reception duties, meet and greet incoming visitors as soon as they arrive at the office.
• Manage office supplies, printers and facilities, including purchasing, maintenance, repair and stocking.
• Receive, sort, and distribute daily mail/deliveries and organize courier services when needed.
• Work closely with colleagues in IT, Finance and other business support team members to assist with daily administrative activities, including expense claims, vendor registration and payment, contract signing (chopping, courier and filing), invoicing formalities (billing information collection).
• Develop a good working relationship with third parties who provide finance and business support services to FGS Global.
• Communicate information, announcements and messages promptly to the wider team (e.g. office logistics, building updates).
• Help to create a positive and enjoyable environment.
• Support client teams on certain logistics arrangements eg. ad hoc printing, team bio photo arrangement.
• Coordinate and organize supply of team refreshment coffee/snacks, including regular Thursday happy hours and team events throughout the year.
• Support the coordination and organization of client events acting as front of house for these events, sourcing catering vendors and coordinating the catering and event set-up.

Desired Skills & Qualities

• Strong interpersonal skills. People orientated, with a client service mentality.
• Strong collaborator and team player, skilled in convening people and acting as an effective conduit between different stakeholders.
• Effective communication skills, both verbal and written.
• Excellent attention to detail and problem-solving skills.
• Solutions orientated mindset with strong problem-solving skills.
• Self-driven with a strong sense of responsibility.
• Proactive and autonomous with the flexibility to adapt to ever-changing priorities and responsibilities.
• Work autonomously with minimal guidance. Ability to think ahead, anticipate and problem-solve.
• Enjoys fast pace & entrepreneurial environment.
• Proven ability to demonstrate absolute integrity and judgment in handling sensitive matters.
• Well organized with strong time-management skills and an understanding of how best to prioritize when dealing with multiple stakeholders and in a busy and dynamic environment.
• Prior administrative or assistant experience is a plus, but not required.
• Good working proficiency in English and Chinese language communication skills.
• Strong Microsoft Excel skills for reporting generations.
• Proficiency in MS Office (Teams, Word, Excel, PowerPoint etc.)

My client is a financial services company and looking for a Head of Compliance / Compliance Officer roles.

Job Description

• Lead the global compliance framework and manage the full licensing lifecycle, acting as the primary liaison with international regulators.
• Establish and enhance risk-based AML/KYC policies, monitor suspicious transactions, and perform MLRO functions to ensure regulatory adherence.
• Review trading instruments and marketing materials to mitigate risks associated with copy trading, automated strategies, and misleading claims.
• Monitor for abnormal trading behaviors such as arbitrage or latency abuse in collaboration with the Risk and Trading teams.
• Develop internal SOPs, support external audits, and ensure global compliance with data protection regulations such as GDPR and PDPA.

Requirements

• Bachelor’s degree in Law, Finance, Risk Management, or a related discipline.
• 3 to 10 years of hands-on experience in compliance within a trading platform, brokerage, or fintech environment.
• Strong familiarity with at least one major regulatory regime (e.g., ASIC, FCA, CySEC, MAS).
• Professional compliance certifications (such as ICA, CAMS) are highly preferred.
• Proven ability to balance regulatory adherence with business growth, possessing strong problem-solving and stakeholder management skills.

Secretariat professionals are trusted in the highest-stakes legal, risk, and regulatory matters around the world.

When you join Secretariat, you become part of a rapidly growing elite team of bright minds and passionate problem-solvers. Your skills and expertise will be utilized on day one – working with the world’s most renowned law firms, leading corporations, and influential institutions to answer complex questions that shape critical financial, economic, and strategic business decisions.

Our globally integrated teams are united by the ambition, energy, and commitment they bring to every challenge. We inspire and empower an open, collaborative culture that embraces ongoing professional development, recognition, diversity, and – most importantly – you.

Make your impact at Secretariat.

ABOUT OUR CONSTRUCTION QUANTUM TEAM

Whether it’s to prevent or prepare for potential project complications before they begin, manage and mitigate risk on an ongoing project, or resolve disputes rooted in issues from the past, Secretariat experts understand the complexities that can result in delays and the impact of unanticipated costs. Our forensic accountants, engineers, project managers, architects, schedulers, and industry specialists are experts in the valuation of construction works of all types and have experience handling projects in every corner of the world.

Responsibilities:

• Supporting our team who are primarily quantity surveyors acting as Quantum experts on construction disputes
• Assisting in data research and analysis in drafting expert reports
• Assisting in analysis or preparation of claims
• Administrative duties to support the team

Requirements:

• Currently in penultimate or final year of a Degree in Engineering, Construction or Quantity Surveying 
• Strong skills using relevant software tools: MS Office Suite (Word, Excel, PowerPoint, Access).
• Able to adapt to a dynamic consultancy environment.
• Able to meet tight deadlines and work under pressure
• Excellent communication and presentation skills
• Any exposure to construction or engineering terms and concepts will be considered an advantage, but not required.

THE ROLE

Product Compliance Manager

We are seeking a Product Compliance Manager – Home to build and manage a comprehensive product compliance program across our Apparel, Footwear, Bags and Accessories categories. This role will focus on ensuring products meet all labeling, packaging, safety, and regulatory requirements for the United States, Canada, United Kingdom, and European Union.

The ideal candidate has deep experience in product regulatory compliance for Apparel, Footwear, Bags & Accessories, including labeling requirements, packaging compliance, product safety regulations, and supplier compliance programs.

This role will partner closely with product development, sourcing, packaging, quality, and legal teams to ensure regulatory compliance is embedded throughout the product lifecycle.

Responsibilities

Build and Lead the Product Compliance Program

• Develop and implement a scalable global product compliance program for Quince Apparel, F/W, Bags & Accessories products.
• Establish compliance frameworks, policies, and procedures covering product labeling, packaging, and regulatory requirements.
• Create standardized processes for product compliance review during new product development and commercialization.
• Build internal compliance documentation, SOPs, and governance processes.

Regulatory Compliance & Risk Management

• Ensure all products meet regulatory requirements in the US, Canada, UK, and EU, including applicable safety, chemical, labeling, and packaging regulations.
• Monitor regulatory developments and proactively update internal requirements and policies.
• Conduct compliance risk assessments and audits to identify potential gaps.
• Manage product compliance documentation including test reports, certifications, declarations of conformity, and technical files.

Product Labeling & Packaging Compliance

• Develop labeling standards for home furnishings including:
• Law labels
• Fiber content labels
• Country of origin labeling
• Safety and warning labels
• Care instructions
• Sustainability claims
  
  
• Ensure packaging meets global requirements including:
• Environmental and sustainability regulations
• Recycling and disposal labeling
• Extended Producer Responsibility (EPR) obligations
• Work with packaging teams to ensure compliance with evolving global packaging regulations and sustainability requirements.

Supplier & Product Development Collaboration

• Partner with sourcing teams and suppliers to ensure compliance requirements are understood and implemented during manufacturing.
• Develop supplier compliance guidelines and onboarding standards.
• Review new products to ensure compliance before market launch.
  Support testing programs with third-party labs for product safety and regulatory compliance.
  
  

Internal Training & Cross-Functional Support

• Educate internal teams on product compliance requirements and best practices.
• Develop training materials and compliance tools for product development, sourcing, and merchandising teams.
• Serve as the subject matter expert for regulatory and compliance questions related to Home products.

Compliance Monitoring & Documentation

• Establish compliance tracking systems for product certifications and testing.
• Maintain product compliance files and documentation required by regulatory authorities.
• Coordinate responses to regulatory inquiries, recalls, or compliance investigations if needed.

Qualifications

• 6–10+ years of experience in product compliance, regulatory affairs, or quality compliance
• Experience in apparel, footwear, bags and accessories products
• Deep knowledge of regulatory requirements across multiple markets including:
• US
• Canada
• UK
• EU
• Experience with:
• Product labeling requirements
• Packaging compliance
• Product safety regulations
• Supplier compliance programs
• Experience managing third-party testing and certification programs
• Strong cross-functional collaboration skills
• Experience building compliance programs in a high-growth retail or e-commerce company
• Knowledge of regulations such as:
• REACH
• California Prop 65
• Flammability regulations
• Textile labeling requirements
• EU packaging directives
• Experience with compliance management systems or PLM tools

What you’ll be doing?

• Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.
• Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.
• Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.
• Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.
• Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.

Who are we looking for?

• High school certification or above, bachelor’s degree is a plus.
• 2-3 years of experience with the general insurance industry is preferred 
• IIQE Paper 1 and 2 Certificates is required
• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity) 
• Excellent communication in verbal and written form (Both English and Chinese) 
• Excellent typing skills in both English and Traditional Chinese 
• Excellent organization and time management skills 
• Ability to navigate through multiple computer applications with speed and accuracy 
• Ability to work independently, take direction, and prioritize accordingly 
• Ability to work cross-functionally in a fast-paced environment 
• Highly self-motivated, organized, and a team player 
• Willingness and ability to operate in a team environment
   
   

Why You Should Consider This Opportunity

We offer a competitive remuneration package with attractive fringe benefits, including:

• 5-day work week
• Performance bonus
• 20 days of annual leave
• Leave for birthdays, marriage, parental needs, and new pets
• Medical insurance
• A flat organizational structure
• A vibrant and energetic team
• Shift allowances
• Comprehensive training
• Flexible work-from-home options

Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!