We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

The role

HelloFresh is looking for a FSQA Manager - Quality Surveillance (all genders) to serve as the central technical expert for microbiological safety, food fraud management, and ingredient quality. As part of the FSQA Compliance, Processes and Systems team, you will oversee the global micro-testing procedure implementation, manage the internal quality laboratory and implement quality and safety improvement processes such as destructive testing, cooking instruction validations etc . This role is essential for mitigating operational and legal risks, preventing food safety incidents, and protecting the HelloFresh brand reputation.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would like to learn more about you.

What you’ll do

• You lead the global centralization of processes by finalizing the worldwide tender for micro testing and food fraud services, ensuring consistent standards across all international markets.
• Moreover, you implement and deploy central procedures locally, achieving and maintaining high standards within the surveillance program and driving ingredient quality improvement.
• You own compliance and surveillance by overseeing the legally required global ingredient testing program, including the collection and analysis of micro testing reports to prevent food safety incidents and pathogen outbreaks.
• In addition, you monitor supplier performance by managing corrective actions following non-compliant results and using these insights to strengthen supplier food safety systems.
• You establish and oversee the destructive testing strategy across HelloFresh Distribution Centers, enabling deeper analysis of critical ingredients and reducing error rates.
• Furthermore, you support product innovation by running key quality and scientific tests from the headquarters lab for new and existing ingredient development, ensuring stability and consistency before market launch.
• Finally, you champion continuous improvement by collaborating closely with the Product team to analyze error rates and customer feedback trends, directly linking quality data to improvements in customer satisfaction.

What you’ll bring

• Deep subject matter expertise in food safety, with the ability to critically assess ingredient safety and quality risks
• Strong data proficiency, including advanced data analysis and confident use of Google Sheets for global reporting and sampling plans
• Hands-on laboratory experience conducting quality, scientific, stability, and ingredient development tests
• Proven experience in creating, maintaining, and scaling global sampling plans and centralized testing processes
• Strong risk mitigation capabilities, including identifying quality flaws (e.g. spoilage, internal damage) and driving corrective actions
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence, present ideas, and lead discussions
• Strong analytical, problem-solving, and change management skills, paired with adaptability and ownership in fast-paced, global environments

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are looking for a Technical Project Manager (TPM) to lead medium to high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live and hypercare—working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. 

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• Time to Blueprint, Time to First Agent in UAT, Time to Go-Live
• Milestone On-Time Rate
• Defect and incident trends during QA/UAT and Hypercare
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Who you are:

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
• Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluency in English & German is required

NICE TO HAVE:

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About the Role

As a Channel Sales Manager (Bilingual - German/English), you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing reseller partners. You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence in Germany.

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline with net new end-user customers through strategic reseller partners. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute Regional Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business via Security Integrators or IT VAR partners. Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Local to Germany: Must reside in Germany (ideally Munich) and be open to 50% travel as well as being present in our Verkada office.
• Proven Partner Relationships:  Existing day to day relationships with Bechtle, Medialine, ACP and TD Synnex would be highly desirable.

German Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks and resources. Our perks programs include, but are not limited to:

• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Car & Gas assistance
• Home Office reimbursement
• Pension plan (“Direktversicherung”)

Additional Information

• You must be independently authorized to work in Germany. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions:

• Building and leading a high-talent, high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
• Raising the bar on technical excellence, cultural leadership, and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.

Areas of ownership:

• Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
• Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
• Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.

Who you are:

• A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
• A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
• Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
• Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.

Our Engineering Values

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire.

Our recruiting process:

Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe.
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in German and English, with Turkish language skills being a significant strategic asset.
• Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Dublin or Munich for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID 426134

Role

We are looking for a Product Manager — Public Notifications & Communications to take our customer-facing notification experience to the next level. Nebius already has a working notification infrastructure — multi-channel delivery (email, Slack, in-console) and integrations across the platform. The next step is turning this foundation into a product: richer message content, self-serve access for all product teams, proactive system health signals, and communication quality that sets Nebius apart from hyperscalers.

What you will do

• Own the product vision and roadmap for the Notifier platform — expanding from core delivery infrastructure to a self-serve notification system usable by all Nebius products.
• Define and evolve notification standards: content guidelines, severity taxonomy, actionability requirements, and delivery SLAs across all channels.
• Improve maintenance communication: sharpen pre-notification processes, message quality, and multi-product coordination.
• Identify opportunities to reduce notification noise at scale and introduce missing event types that customers would find genuinely valuable.
• Work with platform teams to introduce proactive system health alerts — giving customers visibility into cluster state before issues escalate.
• Track and report notification quality metrics: delivery rates, customer feedback, and satisfaction trends.

What we expect

• Strong product opinion on when a notification adds value versus creates noise.
• Familiarity with cloud operational communication patterns: maintenance windows, service status, system health alerts.
• Technical understanding of notification delivery systems: queues, retry logic, multi-channel routing.
• Ability to set and evolve quality standards — including defining content policies and message templates.

Nice to have

• Experience with cloud infrastructure platforms (IaaS, PaaS) and their operational communication patterns.
• Familiarity with reliability concepts: SLOs, error budgets, maintenance windows.
• Experience driving cross-team product initiatives — aligning multiple engineering teams around shared requirements and delivery.

Success in this role

• All Nebius product teams can self-serve new notification types without cross-team coordination overhead.
• Notification content is consistently specific, actionable, and relevant — customers see notifications as a useful signal, not noise.
• Maintenance communication is timely and consistent across all products and regions.
• Customers have proactive visibility into cluster health before issues affect their workloads.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Our Sales department is hiring an Inside Channel Account Manager for the DACH region. This high-profile position will have frequent communication with our senior leadership teams. The Channel Account Manager will work closely with the Nozomi Networks’ sales and technical teams to build a strong pipeline of incremental channel-led business to ensure the continued growth in the region. The ideal candidate will thrive in a fast-paced environment. You will be passionate about selling and helping advance innovative solutions with Distributors, Resellers, System Integrators, OEM partners and MSSPs.

In this role, you will:

• Work with colleagues to develop a regional channel partner strategy for the DACH region
• Recruit targeted and specific channel partners to the Nozomi Networks’ channel program where necessary
• Ongoing technical and sales enablement of channel partner ecosystem
• Ongoing management of channel and technology partner relationships
• Develop and present regular metrics reporting by partner
• Exceed quarterly results for sales bookings
• Meet / Exceed Channel specific Objectives and Key Results (OKR’s)
• Learn new and emerging technologies and remain current with information security news, techniques, and trends
• Attend industry trade shows and security related conferences in support of activities
• Work closely with Marketing to design and implement promotions, campaigns and awareness with channel partners
• Perform additional responsibilities as needed to support channel strategy execution and overall business objectives.

To be successful in the role, you will have:

• Bachelor’s degree or Master’s degree or equivalent experience
• Proven sales experience in technology software or information security
• Strong track record of driving high-quality, repeatable pipeline generation by conceiving, executing, and reporting scalable partner ecosystem programs that consistently deliver measurable revenue impact
• High Performer who goes above & beyond
• Can demonstrate strong relationships with existing channel partners in region
• Leverage strong OT knowledge base to align partner solutions with customer operational technology environments
• Can demonstrate experience building and/or managing a regional channel program for a software vendor (IoT / OT Security)
• Familiarity with the federal ecosystem and key federal partners is preferred
• Ability to work effectively as a remote employee
• Excellent communication skills and ability to interact with partners, colleagues and customers on a daily basis
• Fluent in both written and spoken English 
• Fluent in both written and spoken German
• Willingness to travel extensively (often with short notice)

Competencies

• Active Listening and Communication
• Business Insight and Acumen
• Drive for Results (Get things done)
• Emotional Intelligence (EQ), Interpersonal skills and Empathy
• Objection Handling, Influencing and Negotiation
• Planning & Organizing
• Prospecting and Lead Generation
• Relationship Building and Customer Focus
• Sales Process and Pipeline Management
• Solution Orientated Mindset
• Teamwork, Collaboration and Cultural Alignment

#LI-Remote

#LI-AF1

At Wolt, we’re building the most trusted and loved everyday destination for our consumers. The Consumer team plays a central role in shaping how users experience Wolt - from subscriptions and affordability to discovery and overall value. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Manager, Global Deals leader to join our team. In this role, you’ll architect first-of-kind commercial models and lead high-stakes negotiations to solve Wolt’s most complex growth constraints.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Global Business and Corporate Development team. We are a small group of experienced deal professionals responsible for DoorDash’s most complex partnerships across DoorDash, Wolt, and Deliveroo, architecting bespoke mechanics where conventional playbooks fall short.

Here’s what your day-to-day might look like:

• Originate Commercial Theses: Partner with Wolt leadership to diagnose growth constraints and develop the strategies required to unlock incremental impact through partnerships.
  
  
• Build from First Principles: Structure "first-of-kind" commercial partnerships, creating original deal mechanics for ambiguous opportunities that don't fit standard templates.
  
  
• Lead High-Stakes Negotiations: Act as the primary representative for Wolt with senior counterparts at global platforms and significant local market players.
  
  
• Align Executive Leadership: Develop trusted relationships across Product, Finance, and Marketing to secure the internal resourcing and commitment needed to bring complex deals to life.
  
  
• Own the Deal Trajectory: Work in lockstep with Legal to refine and close agreements, ensuring terms serve as a de-risked roadmap for long-term execution and measurable impact.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Significant Experience in Complex Dealmaking: Proven ability to close non-standard, high-impact deals within digital platforms, consumer marketplaces, or financial services.
• Elite Commercial Judgement: A track record of converting ambiguity into clear commercial models that both executives and technical teams can rally behind.
• Mastery of Negotiation: Seasoned experience driving the full deal process from ideation to execution, knowing when to lean in and when to walk away from deals that won't move the needle.
• Strategic Stakeholder Management: The ability to navigate sophisticated, multi-faceted organisations and align disparate internal views into a single, unified thesis.
• Executive Presence: Experience engaging directly with C-suite counterparts at global brands, driving results through high-level pattern recognition and relationship building.

We are seeking a versatile Tax Technology Manager to support our growing EMEA and beyond scope. This role connects tax, technology, and data — ensuring our systems and processes enable compliant, efficient, and scalable  across the region.

The ideal candidate combines a strong understanding of indirect tax (particularly VAT and e-invoicing) with an ability to partner cross-functionally and translate tax requirements into smart, tech-enabled solutions. You don’t need to be a developer or automation engineer — but you must be able to see opportunities, shape solutions, and drive them to execution by partnering with tax, engineering, accounting, data ops, and automation teams etc.

Key Responsibilities

• Lead and coordinate the implementation of tax-related technology solutions, ensuring compliance with new or changing legislation (e.g., e-invoicing, digital reporting, VAT mandates).
• Represent Tax in engineering, product, and finance initiatives — ensuring that new business rollouts and systems capture all relevant tax requirements.
• Partner with vendors and internal system owners to integrate and maintain compliance tools
• Support data governance and system control frameworks, ensuring audit (SOC) readiness, traceability, and documentation across tax technology systems.
• Drive standardization of tax processes and tools across entities and regions (Wolt, DoorDash, Deliveroo).
• Build strong partnerships with engineering, data, automation, and finance teams to ensure tax technology needs are prioritized and delivered effectively.
• Act as a bridge between tax and technology — translating regulatory and compliance requirements into actionable system and process specifications.
• Collaborate with local tax teams to ensure regional regulatory nuances are accurately reflected in the design and functionality of tax technology solutions.
• Identify automation and efficiency opportunities across tax processes and drive them from concept through delivery while collaborating with the automation and data ops to teams to develop scalable solutions..
• Promote adoption and consistent use of tax technology solutions across regional and global tax teams.
• Provide training, documentation, and user support for new tools and processes.
• Champion a culture of continuous improvement — gathering feedback, measuring outcomes, and iterating on solutions post-implementation.
• Develop and maintain a joint roadmap with cross-functional teams, balancing strategic priorities and operational capacity.
• Ensure strong governance around tax technology initiatives, including change management, security, and compliance oversight.

Qualifications & Experience

• Understanding of indirect tax (especially VAT), e-invoicing, and digital tax compliance frameworks in the EMEA region.  Understanding of other areas in tax such as Direct Tax, DAC7 etc is a plus
• Understanding of commercial tax engines (ie Vertex)
• Proven track record of supporting or optimizing tax technology solutions in a multinational environment.
• Familiarity with data flows and ability to partner effectively with data and automation teams.
• Strong analytical mindset
• Project management experience
• Excellent communication and stakeholder management skills — able to explain complex tax technology topics to both technical and non-technical audiences.
  Accounting/tax qualification or relevant technology certification preferred.
• Understanding and display of using AI tools

This role will require traveling dependent on where the employee is based. We anticipate a 25% travel rate if the candidate is based in either Helsinki or London.

We are looking for a Product Manager to join the Courier Group, Compliance Team. The Courier Group builds products that power the end-to-end courier experience and logistics at Wolt, from onboarding to earnings, engagement, task assignment, and compliance. The group spans multiple product teams working together to ensure that couriers can start, operate, and grow on Wolt safely, efficiently, and in compliance with local regulations.

The Compliance Team ensures that Wolt’s courier platform operates within the boundaries of diverse regulatory environments, while maintaining a simple and trusted experience for couriers, third-party service providers, and internal teams. This includes identity verification, document management, classification, privacy safeguards, and scalable compliance automation.

What You’ll Do

As the Product Manager for Compliance, you’ll work with a cross-functional team of exceptional engineers, designers, analysts, and product people in a high-impact, high-visibility role. You’ll define the vision and roadmap for courier compliance at Wolt, balancing business scalability, user trust, and regulatory integrity. You’ll connect with country teams to understand local regulatory requirements and cultural nuances, collaborate with legal and operations partners, and align with other product teams to make sure compliance flows are seamlessly embedded across the courier lifecycle.

Your work will include leading multiple projects and cross-team initiatives across the product lifecycle, from discovery to delivery. You’ll partner with Legal, Operations, and Policy teams to design compliance systems that are both locally adaptive and globally scalable. You’ll ensure that product experiences for different courier models remain clearly distinct and compliant, while driving automation and efficiency in ID verification, document management, and audit workflows. A key part of your role will be developing a deep understanding of couriers, regulators, and internal users, enabling you to build solutions that make compliance seamless and effortless for everyone involved.

Our Humble Expectations

You could come to this role from a variety of backgrounds, but ideally, you have:

• Demonstrated experience as Product Manager, preferably within B2C product domains
• Excellent communication skills, with the ability to influence cross-functional stakeholders and simplify complex legal or technical topics.
• A mix of analytical ability, technical understanding, and business judgment — with the go-getter mindset of a “start-up CEO.”
• A strong track record of working with and coaching cross-functional teams, including engineers, data analysts, finance, legal, and ops.
• Experience building globally scalable systems that adapt to local market variations.

Next Steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

At Wolt, we create technology that brings joy, simplicity and earnings to neighborhoods of the world. As part of that mission, we’re building a unified platform designed to power DoorDash, Wolt, Deliveroo, and future growth. The primary computing platform is mainly a code execution framework that lets product teams compose business logic into graphs, while the team owns the platform, runtime, and operational experience.

We’re now looking for an Engineering Manager to lead our EU-based Computing Platform team. This is a team of 5 engineers working on a foundational, mission-critical platform that helps simplify backend development at scale by reducing operational overhead for product teams and making cross-team changes easier to build, test, and ship. In this role, you’ll grow the team, shape the roadmap, and work closely with product and platform partners and your manager to make the Computing Platform more reliable, performant, and easier to adopt across Wolt, Deliveroo and DoorDash.

What you’ll be doing

This is a high-impact engineering leadership role at the intersection of platform strategy, people leadership, and execution. You’ll lead a team building core capabilities that help engineers ship business logic without owning the burden of running services themselves. Success in this role means growing a strong team, driving clear priorities, and delivering platform improvements that make the Computing Platform easier for developers, and safer, faster and more reliable to use at massive scale.

Day-to-day in this role you’ll:

• Lead, mentor, and grow a team of engineers, creating clarity, strong execution habits, and a healthy engineering culture.
• Own the team’s roadmap and delivery across core Computing Platform areas such as performance, scaling and resource management, I/O optimization, integrations, developer experience, and observability.
• Partner closely with adjacent platform teams and product domains onboarding to Pedregal, turning their needs into platform capabilities and smoother adoption paths.
• Guide architectural and technical decisions for the Computing Platform runtime and developer-facing APIs, balancing reliability, simplicity, and long-term extensibility.
• Raise the bar on operational excellence by improving reliability, debuggability, and support for teams running production workloads on the Computing Platform.
• Help shape the next phase of the Computing Platform as a foundational platform for Wolt, Deliveroo and DoorDash through hiring, prioritization, cross-team alignment, and org leadership.

Our humble expectations

• At least 3+ years of solid experience as an engineering manager, including directly leading and growing a team of engineers in a fast-paced environment.
• At least 5+ years of strong background in backend, infrastructure, product or platform engineering, and good technical judgment when working with distributed systems, runtime platforms, or developer-facing infrastructure.
• You know how to turn an ambitious platform vision into clear priorities, pragmatic execution plans, and reliable delivery.
• You’re comfortable working across team boundaries and partnering with engineering, product, and platform stakeholders to drive alignment and adoption.
• You care deeply about people leadership and know how to coach engineers, create clarity, and build a healthy, high-performing team culture.
• You hold a high bar for engineering quality, reliability, and operational excellence, and can help teams navigate production challenges with calm and structure. 

What we offer

This is an opportunity to lead a foundational platform team working on one of the most important backend building blocks. The Computing Platform is designed to simplify how engineers build and operate business logic at scale, and the work of this team has the potential to influence developer productivity, system reliability, and platform adoption across Wolt, Deliveroo and DoorDash.

You’ll get to work on meaningful engineering leadership challenges with broad scope: growing a strong team, shaping technical direction, and helping define how mission-critical compute platform evolves as more domains onboard. If you’re excited by high-leverage platform work, complex distributed systems problems, and the chance to have impact far beyond a single product surface, this is a rare role to step into.

We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing—from how we plan and create, to how we execute, personalize, and scale.

As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams.

This role goes beyond managing technology—it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization.

The role reports directly to the Senior Director of Growth Marketing & Innovation.

What you’ll be doing

AI Strategy & Marketing Transformation

• Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows.
• Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale.
• Drive the transition from tool-based execution to AI-enabled operating models across marketing functions.

AI Product Thinking & Roadmap Ownership

• Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows.
• Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability.
• Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing.

Agentic AI & Workflow Automation

• Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization.
• Ensure solutions are embedded into real workflows—not standalone tools.
• Continuously identify and scale automation opportunities across the organization.

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions.
• Ensure alignment between marketing needs, technical capabilities, and long-term system architecture.
• Influence without direct authority, driving execution through strong cross-functional collaboration.

AI Adoption & Enablement

• Own the global adoption of AI solutions across Marketing.
• Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage.
• Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities.
• Drive cultural change toward AI-first ways of working.

Governance, Quality & Compliance

• Ensure AI solutions meet standards for quality, consistency, and brand alignment.
• Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements.
• Define guardrails, escalation paths, and approval processes for AI-driven workflows.

Vendor & Ecosystem Strategy

• Evaluate and manage external AI tools, platforms, and partners.
• Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity.
• Maximize value from vendors through structured evaluation and performance management.

Our humble expectations

• 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments.
• Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions.
• Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands-on in system configuration or engineering
• Hands-on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows.
• Experience working cross-functionally with Product, Engineering, Data, and Analytics teams.
• Proven ability to operate in ambiguous environments and build structure where none exists.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience building or leading small, high-impact teams.
• Passion for AI innovation and its application to real-world operational challenges.

Nice to have:

• Experience with marketing platforms (CRM, automation, ad tech)
• Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems
• Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) 
• Basic data fluency (e.g., SQL or analytics tools)

What we offer

This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won’t just be managing existing software; you’ll be the strategic architect responsible for moving us away from manual, "copy-paste" work toward a smart, automated system powered by AI and real-time data.

You will have the mandate to bridge the gap between Marketing, Product, and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it’s building a marketing engine to win back millions of users or launching ML-powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible.

If you want a high-ownership role where you can solve real structural problems and lead a team of technical experts in a fast-paced, global environment, this is it.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

As an Enterprise Sales Representative you will be responsible for driving growth within large enterprise accounts (25,000+ employees) across Germany. You’ll build trusted relationships with senior stakeholders, lead complex sales cycles, and deliver cybersecurity solutions that create real business value.

You bring 5+ years of experience closing net new logos, using a strategic, consultative approach (MEDDICC), and navigating complex organizations to align technology with business goals.

What will you do?

• Develop and expand direct sales opportunities within large enterprise accounts across Germany.
• Build and nurture strong, long-term relationships with key stakeholders and decision-makers.
• Lead complex sales cycles and present SentinelOne’s cybersecurity solutions to senior executives, supported by a dedicated sales engineer and channel partners.
• Drive growth through partner-led initiatives, including managed security services and strategic alliances.
• Collaborate closely with marketing and product teams to design and execute effective lead generation and go-to-market campaigns.
• Consistently uphold sales excellence by following best practices and ensuring operational discipline.
• Represent and champion SentinelOne’s technology in the broader market, building awareness and credibility.
• Participate in key industry events, occasionally presenting to showcase our vision and innovation.

What Skills and Knowledge Will You Bring?

• Fluent written and spoken German and English, with the ability to communicate effectively across all levels of an organization.
• Bachelor’s degree in a technical field or equivalent practical experience.
• 5+ years of consistent, above-quota sales success, ideally as a regional sales executive or manager selling enterprise or endpoint security solutions.
• Proven enterprise sales experience with established relationships and an actionable network of senior decision-makers.
• Strong understanding of modern cybersecurity solutions and the ability to translate technical value into business impact.
• Excellent presentation and communication skills, both internally and externally, with confidence in engaging C-level executives.
• Experience collaborating with channel partners and a solid grasp of a channel-centric go-to-market approach.
• Exceptional organizational, forecasting, and reporting abilities, ensuring accuracy and accountability.
• Hands-on experience in scaling sales enablement to support growth in a fast-moving, competitive environment.
• Driven, curious, and passionate about cybersecurity, with a “whatever it takes” mindset to achieve and exceed goals.

Why us?

At SentinelOne, you’ll join a fast-paced, international Sales Team focused on driving real impact. You’ll work with talented colleagues from around the world, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.

We also provide a range of benefits to support your success, including:

• 3-month non-recoverable draw and uncapped commission plan to maximize your earnings
• Restricted Stock Units (RSUs) and annual refreshers
• Pension, along with life, disability and accident insurance
• Work-from-home allowance, along with access to co-working spaces
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop, plus home-office setup support
• An additional volunteer day each year and 4+ Wellness Days for self-care and mental health
• Global, gender-neutral parental leave and grandparent leave for life’s important moments
• Access to a confidential Employee Assistance Program (EAP) offering mental health support
• Full access to LinkedIn Learning for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

So, What's the role all about?

As an Engineering Manager at NiCE Cognigy, you will lead a high-performing team of engineers and drive business impact through effective execution, people management, and strategic decision-making.

• Lead, mentor and coach a cross-functional team of software and QA engineers to achieve their full potential

• Set performance expectations, establish goals, and conduct regular assessments for each team member

• Provide resources and growth opportunities to continuously improve engineers' skills • Work proactively to remove obstacles blocking engineers from achieving their objectives

• Set up organisational structures and processes that enable fast flow and scalability

• Work closely with the Product Owner and Tech Lead to shape and drive Sprint Goals, covering new features, bug fixes, and continuous improvements

• Drive cross-team and cross-role collaborations to ensure seamless feature delivery

• Own HR Management tasks including recruitment, remuneration, career planning and long-term vacation planning

 You are a people-first leader with a passion for building great teams and delivering exceptional results. You bring technical credibility combined with strong leadership and communication skills, and you are energised by helping engineers grow while driving meaningful business impact.

• Previous experience leading and managing cross functional software engineering teams of more than 6 people • Clear communication and conflict resolution skills

• Strong product mindset: You are results oriented with a pragmatic mindset

• Good problem-solving skills and the ability to think strategically

• You thrive in dynamic environments and can effectively manage shifting priorities

• Able to clearly communicate both technical and non-technical direction 

• Empathetic personality who believes in giving and receiving open, honest feedback

• You know how to build a supportive and trusting environment within the team

• You are personable and enjoy interacting with people

• Strong leadership skills and the ability to motivate and inspire team members

• Excellent interpersonal skills and the ability to build relationships with stakeholders

• Solid technical background and experience in software engineering

• You use AI tools (e.g. Claude, GitHub Copilot) in your day-to-day work and understand their value across engineering, communication, planning, and leadership tasks

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NiCE Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Reporting into: Vice President, Engineering

Job type: Managerial role

#LI-Hybrid

The role

Are you passionate about re-engaging customers and driving growth through personalized marketing? As the Senior Audience Manager for Reactivations, you will play a critical role in re-engaging the HelloFresh cancelled base globally. Between leveraging customer segmentation or overlooking market performance, you will be designing customer journeys that nurture and rebuild relationships with cancelled customers, while being accountable for driving reactivation results that contribute to Customer Lifetime Value (CLV).

This role goes beyond crafting and optimizing campaigns, it’s about taking part in the development of the overarching reactivation strategy, to help shape the vision for customer-centric journeys, and ensuring the delivery of industry-leading segmented campaigns that nurture, strengthen, and rebuild relationships with our canceled customer base.

You will create a seamless and impactful reactivation experience, collaborating closely with Creative, Marketing Analytics, CRM Operations, Pricing & Discounts, and Brand - with particular emphasis on creative development and innovation - to develop a comprehensive communication strategy for your segment(s).

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Customer Journey Ownership: Focus on reestablishing a relationship with cancelled customers, using personalized and data-driven approaches to create tailored E2E customer journeys.
• Communication Strategy: Develop detailed communication strategies for different segments, including channel definition, message timing, and creative direction. Our channel pool includes Email, Push Notifications, SMS, Direct Mail and Call Centre Outbound.
• Managing Market Performance: Own a defined set of markets and be accountable for reaching Business Plan targets across Conversion, spend, and CVA. Monitor performance regularly, identify gaps, and plan incremental initiatives to achieve targets.
• Performance Optimization: Track and optimize key KPIs including Click-Through Rates, Conversion Rates, and overall profitability. Use data insights to continuously refine the effectiveness of customer journeys with a focus on driving Incremental Reactivations and CLV.
• A/B Testing: Design and execute A/B testing strategies to refine messaging, timing, and offers, continuously improving performance metrics.
• Collaboration: Work closely with Creative, Product Marketing, Marketing Analytics, CRM Operations and local teams to align strategies, measure performance, and develop creative materials tailored to the customer.
• Creative Oversight: Partner with the Creative team to ensure all communication touchpoints deliver product value and resonate with the target audience.
• Innovation: Drive and collaborate with teams exploring Automations, Machine Learning and AI applications. Share insights to help identify areas where these tools can improve efficiency and personalization.

What you’ll bring

• Proven Experience: 5+ years in a marketing role, with a focus on CRM, lifecycle marketing, customer journey design or audience segmentation, preferably working with subscription business models.
• Strategic and Commercial Thinking: Ability to design and execute customer journey strategies while owning business targets across markets. You're comfortable monitoring performance, identifying gaps, and driving initiatives to hit Conversion, spend, and CVA goals.
• Data-Driven Execution: Deep understanding of CRM performance metrics (CTR, Conversion Rate, ROI) and Experimentation, with a track record of A/B testing, segmentation, and continuous optimization.
• Collaboration and Communication: Proven success working with creative, analytics, operations, and brand teams to deliver results. You can translate strategy into clear recommendations for any level of stakeholder.
• Creative Instinct: A sharp eye for compelling visuals and copy, with the ability to partner with creative teams to build communication that resonates with the target audience.
• Tech Curiosity: Openness to leveraging automations, Machine Learning, and AI to improve efficiency and personalization. Prior experience with technical teams in this space is a plus but not required.

If you're excited about driving measurable reactivation uplift across the world, we'd love to hear from you!

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

The role

As a Senior Marketing Manager, Virality, you’ll join the global Referrals team — one of HelloFresh Group’s key growth engines. Your mission: build customer journeys and referral experiences that people actually want to share.

This role sits at the intersection of CRM, product marketing, growth and performance marketing. You’ll own customer-facing referral communications across CRM and in-product touchpoints, turning happy customers into active advocates and driving measurable customer acquisition through referrals.

In our customer-centric and data-driven Referrals team, you will be responsible for planning, executing, and analyzing referral campaigns across digital and product touchpoints for 34 markets and 8 brands globally. You’ll collaborate cross-functionally with Product, CRM Operations, Analytics, Pricing & Discounts, Creative and local market teams to deliver seamless and scalable referral experiences across the customer journey.

You’ll work closely with Product, CRM, Analytics, Pricing and local market teams across the globe to shape referral strategies, launch experiments, optimize customer journeys, and improve conversion performance.

If you love combining creativity with data, enjoy solving complex marketing challenges, and thrive in fast-paced, evolving environments — this role is for you

What you’ll do

Build Referral Experiences People Want to Share

• Develop and execute referral communication strategies across CRM and product touchpoints that encourage customers to invite friends and drive new customer growth.
• Orchestrate customer journeys across multiple touchpoints to ensure seamless messaging, consistent UX, and cohesive  end-to-end referral experiences.
• Partner closely with Product teams to improve referral UX/UI and launch new referral features and experiences.
• Work with local market teams to deliver culturally relevant campaigns while maintaining a scalable global strategy and consistent brand experience.

Turn Data Into Growth:

• Own and optimize referral performance across channels with a strong focus on conversion and customer behavior.
• Analyze performance trends and identify what drives engagement, referral invites, and successful referrals.
• Run experiments to continuously improve customer journeys and campaign effectiveness.
• Collaborate with Analytics and Pricing teams to optimize incentives and unlock new growth opportunities.

Drive innovation:

• Help shape the future strategy of HelloFresh’s global referral and virality programs.
• Find smarter, faster, and more scalable ways of working — including automation and AI opportunities.
• Connect CRM, product marketing, and growth into one cohesive customer experience.
• Navigate project complexity, shifting priorities, and cross-functional collaboration with confidence and curiosity.

What you’ll bring

• 4+ years of experience in CRM, lifecycle marketing, product marketing, growth marketing, referrals/virality, or similar areas–ideally in tech, e-commerce, subscription, or marketplace businesses.
• Degree in marketing, business, statistics, or a STEM-related field.
• Strong analytical and commercial mindset with experience working with performance data, customer journeys, experimentation, and conversion-focused marketing.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across Product, CRM, Analytics, Creative, and local market teams.
• Confidence leading discussions, presentations, and alignment with senior stakeholders in cross-functional environments.
• Ownership-driven attitude with strong prioritization skills, adaptability, resilience, and the ability to thrive in fast-paced, evolving, and sometimes ambiguous environments.
• Excellent technical skills including strong Excel/spreadsheet-based modeling capabilities

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Aufgabenbereich 

Der Vertriebs- und Serviceleiter spielt eine wichtige Rolle bei der Verbesserung des Kundenerlebnisses bei ALO. Er sorgt dafür, dass wir unsere Ziele in Bezug auf Kundenbindung, Kundenaufklärung und Interaktion erreichen, schafft ein serviceorientiertes Umfeld im Verkaufsraum und letztendlich einen Rückzugsort, der ALO von anderen Einzelhändlern abhebt. 

Vertriebs- und Serviceleiter 

• Sorgen Sie für ein außergewöhnliches Kundenerlebnis im Verkaufsraum, indem Sie den Grad der Kundenbindung und die technische Produktkenntnisse bewerten und die Teammitglieder dabei unterstützen, Lücken durch Feedback und Coaching zu schließen 
• Bauen Sie die Kundenbeziehungen täglich weiter aus 
• Analysieren Sie Berichte, um Strategien zu entwickeln und Ergebnisse zu erzielen; unterstützen Sie die Umsetzung von Aktionsplänen, die sich auf Defizite konzentrieren, und heben Sie Wachstumschancen hervor 
• Sorgen Sie für eine effektive Abdeckung des Verkaufsraums, indem Sie bei Bedarf Personal-Lösungen entwickeln und Verkaufsinitiativen im gesamten Geschäft leiten 

Unternehmensleiter 

• Zusammenarbeit mit dem Operations & Visual Manager zur Verwaltung von Berichten, Budgets, Ausgaben, Lagerbeständen, Lieferantenbeziehungen, Technologie und Einrichtungen, um deren Aufrechterhaltung und Maximierung sicherzustellen
• Demonstration ausgeprägter Geschäftstüchtigkeit durch Nutzung von Kennzahlen zur Unterstützung geschäftsfördernder Strategien 
• Dynamisches Handeln im Verkaufsraum, um die Bedürfnisse des Unternehmens, des Teams und der Gäste zu bewerten und zu erfüllen 

Personalleiter 

• Geht mit gutem Beispiel voran und motiviert die Mitarbeiter im täglichen Betrieb und im Umgang mit Kunden 
• Direkte Beaufsichtigung der Vertriebs- und Servicemitarbeiter sowie der Kassierer; verantwortlich für die Rekrutierung und Entwicklung von Talenten 
• Nutzung der Leistungsbewertungstools des Unternehmens zur Beurteilung jedes einzelnen Mitarbeiters und regelmäßiges Feedback, um in Zusammenarbeit mit dem Filialleiter das individuelle Wachstum und die Verbesserung zu fördern 

FLOW Experience Leader 

• Zusammenarbeit mit Community & Studio, Operations und Visual Leads, um funktionsübergreifende Schulungen sicherzustellen und eine reibungslose Geschäftsabwicklung zu gewährleisten 
• Umsetzung von unternehmensweiten, operativ ausgerichteten Richtlinien, Projekten und Initiativen in Zusammenarbeit mit dem Managementteam, um Ziele und KPIs zu erreichen 
• Öffnen und Schließen des Geschäfts gemäß den Standards für den Front- und Back-of-House-Bereich (BOH) 

Qualifikationen des Vertriebs- und Serviceleiters 

• Berufserfahrung in einem kundenorientierten Vertriebsumfeld 
• Nachgewiesene Führungsqualitäten, die sich in einer ausgezeichneten Entscheidungsfindung widerspiegeln 
• Schätzt Feedback, ist offen für Feedback und bereit, selbst Feedback zu geben 
• Selbstmotiviert mit dem Wunsch, Ergebnisse zu erzielen und sich individuell sowie im Team auszuzeichnen 
• Ausgezeichnete zwischenmenschliche und schriftliche Kommunikationsfähigkeiten 
• Identifiziert sich mit den Leitprinzipien von ALO und verkörpert diese 
• Fähigkeit, bis zu 50 Pfund zu heben, zu schieben, zu tragen oder anderweitig zu bewegen 
• Fähigkeit, zu heben, sich zu beugen, zu knien, zu klettern, zu kriechen und/oder sich zu drehen und sicher eine Leiter hinauf- und hinabzusteigen 
• Fähigkeit, während der gesamten Schicht zu stehen und sich zu bewegen 
• Nachweis einer gültigen Aufenthalts- und Arbeitserlaubnis 

Arbeitszeitplan des Vertriebs- und Serviceleiters 

Um einen ausgewogenen Dienstplan zu erstellen, der den Anforderungen des Unternehmens und unserer Teams gerecht wird, erwarten wir von allen Vollzeitmitarbeitern, dass sie für Schichten zu Beginn und am Ende des Arbeitstages sowie am Wochenende zur Verfügung stehen, wobei sich diese Zeiten ändern können. Von allen Mitarbeitern wird erwartet, dass sie ab der Woche des „Black Friday” bis zum Ende der Weihnachtssaison, also bis zur ersten Januarwoche, arbeiten können. 

Erklärung zu Vielfalt und Inklusion 

Als Arbeitgeber, der Chancengleichheit fördert, diskriminiert ALO keine Bewerber oder Mitarbeiter aufgrund von Rasse, Hautfarbe, Glaubensbekenntnis, Religion, Geschlecht, nationaler Herkunft, Veteranenstatus, Behinderung, Alter, Staatsangehörigkeit, Familienstand oder Lebenspartnerschaft, sexueller Orientierung, Geschlechtsidentität oder -ausdruck oder aufgrund eines anderen durch das Gesetz geschützten Status oder Zustands. Wir verpflichten uns zu einer aktiven Politik der Inklusion, Vielfalt und Chancengleichheit, die bereits bei unserem Einstellungs- und Auswahlverfahren beginnt, und sind gerne bereit, über flexible Arbeitsbedingungen zu sprechen. 

Anpassungen des Bewerbungsprozesses  

Wenn Sie der Meinung sind, dass Sie angemessene Anpassungen in einem Teil unseres Einstellungsprozesses benötigen, teilen Sie uns diese Anforderungen bitte bei der Ausfüllung Ihrer Bewerbung oder per E-Mail an europehr@aloyoga.com mit. Wir werden uns bemühen, Ihren Bedürfnissen gerecht zu werden, um einen fairen und transparenten Bewertungsprozess zu gewährleisten.

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

#LI-JJ1

#LI-3

#li-onsite

Aufgabenbereich 

Der Sales & Service Manager ist Mitglied des Führungsteams des Geschäfts und kümmert sich um die Geschäfts- und Kundenerlebnisstrategie von ALO im Geschäft. Diese Person engagiert sich leidenschaftlich für Geschäftsziele, Umsatz, Kundenerlebnis und die Förderung von Talenten, um die Leitprinzipien von ALO zu erfüllen. Das oberste Ziel dieser Position ist es, sicherzustellen, dass das Kundenerlebnis im Geschäft außergewöhnlich ist. 

Vertriebs- und Serviceleiter 

• Untersuchen Sie Verkaufschancen und deren Ursachen und arbeiten Sie mit dem Geschäftsführer zusammen, um Prozess- oder Systemlücken zu schließen 
• Beaufsichtigen Sie das Verkaufs- und Serviceteam, um ein außergewöhnliches Kundenerlebnis im Verkaufsraum zu gewährleisten, indem Sie den Grad der Kundenbindung und die technische Produktschulung bewerten und die Teammitglieder dabei unterstützen, Lücken durch Feedback und Coaching zu schließen 
• Täglicher Aufbau der Kundenbeziehung zu unseren Kunden 
• Sicherstellung einer effektiven Abdeckung des Verkaufsraums durch die Entwicklung von Personallösungen und die Leitung von Verkaufsinitiativen im gesamten Geschäft, je nach Bedarf 
• Zusammenarbeit mit dem Geschäftsführer, um die Vertriebs- und Servicestrategie für das Geschäft zu entwickeln und die Umsetzung mit dem Vertriebs- und Serviceteam durchzuführen 

Unternehmensleiter 

• Vertretung des Unternehmens bei Besprechungen und Telefonkonferenzen in Zusammenarbeit mit dem Geschäftsführer 
• Überprüfung, Überwachung und Zusammenarbeit mit dem Geschäftsführer bei der Verwaltung des Budgets, der Berichterstattung und anderer Geschäftsdaten, einschließlich Kennzahlen (z. B. Ausgaben, Verkaufszahlen), und Information der Planungsprozesse (z. B. vierteljährliche Geschäftsüberprüfung und Verkaufsplanung) 
• Zukünftige Planung des Arbeitsablaufs, um die optimale Leistung des Unternehmens zu gewährleisten 

Personalleiter 

• Sicherstellen, dass das Vertriebs-, Service- und Community-Team die Mission und Leitprinzipien von ALO verkörpert, um unseren Besuchern effektiv zu vermitteln, wer wir sind, was wir tun und warum wir das tun, was wir tun 
• Führen eines Teams durch Verantwortungsbewusstsein, regelmäßiges kontinuierliches Coaching, Talentförderung und Verbesserung der effektiven Kommunikation im gesamten Operations- und Visual-Team 
• Aufbau einer internen und externen Pipeline durch Nachfolgeplanung und Rekrutierungsstrategie 
• Erstellung eines effektiven Zeitplans, der die beste Geschäftsstrategie priorisiert, in Zusammenarbeit mit dem General Manager 

Geschäftspartner 

• Überwacht die Umsetzung bestimmter Vorgaben des ALO-Vertriebs- und Servicemodells und gewährleistet so die operative Effizienz 
• Arbeitet mit dem Geschäftsführer/Filalleiter zusammen, setzt dessen Vision um und arbeitet funktionsübergreifend mit Geschäftspartnern zusammen, um die Ziele der Organisation auf allen Ebenen zu unterstützen 
• Zeigt die Fähigkeit, sich in der Organisation zurechtzufinden und dabei ein Gleichgewicht zwischen geschäftlichen Anforderungen und Markenkultur herzustellen 

Qualifikationen für Vertriebs- und Serviceleiter 

• Führungserfahrung im Einzelhandel oder einer verwandten Branche 
• Praktische Kenntnisse in MS Office (Word, Excel und Outlook) 
• Außergewöhnliche zwischenmenschliche und kommunikative Fähigkeiten, sowohl mündlich als auch schriftlich 
• Agilität und die Fähigkeit, mehrere Aufgaben in einem sich verändernden Umfeld zu bewältigen 
• Hohe Motivation durch die Förderung des Geschäfts in einem schnelllebigen, innovativen Umfeld 
• Unternehmerisches Denken und Handeln 
• Selbstständiges Arbeiten, Zeitmanagementfähigkeiten und persönliche Verantwortung 
• Dentifikation mit und Umsetzung der Leitprinzipien von ALO 
• Fähigkeit, bis zu 50 Pfund zu heben, zu schieben, zu tragen oder anderweitig zu bewegen 
• Fähigkeit, zu heben, sich zu beugen, zu knien, zu klettern, zu kriechen und/oder sich zu drehen und sicher eine Leiter hinauf- und hinabzusteigen 
• Fähigkeit, während der gesamten Schicht zu stehen und sich zu bewegen 
• Nachweis einer gültigen Aufenthalts- und Arbeitserlaubnis 

Arbeitszeitplan des Vertriebs- und Serviceleiters 

Die Position als Vertriebs- und Serviceleiter ist eine Vollzeitstelle. Um einen ausgewogenen Dienstplan zu erstellen, der den Anforderungen des Unternehmens und unserer Teams gerecht wird, erwarten wir von allen Vollzeitmitarbeitern, dass sie für Schichten zu Beginn und am Ende des Arbeitstages sowie am Wochenende zur Verfügung stehen, wobei sich diese Zeiten ändern können. Von allen Mitarbeitern wird erwartet, dass sie ab der Woche des „Black Friday“ bis zum Ende der Weihnachtssaison, also bis zur ersten Januarwoche, arbeiten können. 

Erklärung zu Vielfalt und Inklusion 

Als Arbeitgeber, der Chancengleichheit fördert, diskriminiert ALO keine Bewerber oder Mitarbeiter aufgrund von Rasse, Hautfarbe, Glaubensbekenntnis, Religion, Geschlecht, nationaler Herkunft, Veteranenstatus, Behinderung, Alter, Staatsangehörigkeit, Familienstand oder Lebenspartnerschaft, sexueller Orientierung, Geschlechtsidentität oder -ausdruck oder aufgrund eines anderen durch das Gesetz geschützten Status oder Zustands. Wir verpflichten uns zu einer aktiven Politik der Inklusion, Vielfalt und Chancengleichheit, die bereits bei unserem Einstellungs- und Auswahlverfahren beginnt, und sind gerne bereit, über flexible Arbeitsbedingungen zu sprechen. 

Anpassungen des Bewerbungsprozesses  

Wenn Sie der Meinung sind, dass Sie angemessene Anpassungen in einem Teil unseres Einstellungsprozesses benötigen, teilen Sie uns diese Anforderungen bitte bei der Ausfüllung Ihrer Bewerbung oder per E-Mail an europehr@aloyoga.com mit. Wir werden uns bemühen, Ihren Bedürfnissen gerecht zu werden, um einen fairen und transparenten Bewertungsprozess zu gewährleisten. 

OBJECTIVE

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Seniority Level: Mid-Senior level

Sales & Service Manager Schedule 

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#LI-JJ1

#LI-4

#li-onsite

Aufgabenbereich 

Der Sales & Service Manager ist Mitglied des Führungsteams des Geschäfts und kümmert sich um die Geschäfts- und Kundenerlebnisstrategie von ALO im Geschäft. Diese Person engagiert sich leidenschaftlich für Geschäftsziele, Umsatz, Kundenerlebnis und die Förderung von Talenten, um die Leitprinzipien von ALO zu erfüllen. Das oberste Ziel dieser Position ist es, sicherzustellen, dass das Kundenerlebnis im Geschäft außergewöhnlich ist. 

Vertriebs- und Serviceleiter 

• Untersuchen Sie Verkaufschancen und deren Ursachen und arbeiten Sie mit dem Geschäftsführer zusammen, um Prozess- oder Systemlücken zu schließen 
• Beaufsichtigen Sie das Verkaufs- und Serviceteam, um ein außergewöhnliches Kundenerlebnis im Verkaufsraum zu gewährleisten, indem Sie den Grad der Kundenbindung und die technische Produktschulung bewerten und die Teammitglieder dabei unterstützen, Lücken durch Feedback und Coaching zu schließen 
• Täglicher Aufbau der Kundenbeziehung zu unseren Kunden 
• Sicherstellung einer effektiven Abdeckung des Verkaufsraums durch die Entwicklung von Personallösungen und die Leitung von Verkaufsinitiativen im gesamten Geschäft, je nach Bedarf 
• Zusammenarbeit mit dem Geschäftsführer, um die Vertriebs- und Servicestrategie für das Geschäft zu entwickeln und die Umsetzung mit dem Vertriebs- und Serviceteam durchzuführen 

Unternehmensleiter 

• Vertretung des Unternehmens bei Besprechungen und Telefonkonferenzen in Zusammenarbeit mit dem Geschäftsführer 
• Überprüfung, Überwachung und Zusammenarbeit mit dem Geschäftsführer bei der Verwaltung des Budgets, der Berichterstattung und anderer Geschäftsdaten, einschließlich Kennzahlen (z. B. Ausgaben, Verkaufszahlen), und Information der Planungsprozesse (z. B. vierteljährliche Geschäftsüberprüfung und Verkaufsplanung) 
• Zukünftige Planung des Arbeitsablaufs, um die optimale Leistung des Unternehmens zu gewährleisten 

Personalleiter 

• Sicherstellen, dass das Vertriebs-, Service- und Community-Team die Mission und Leitprinzipien von ALO verkörpert, um unseren Besuchern effektiv zu vermitteln, wer wir sind, was wir tun und warum wir das tun, was wir tun 
• Führen eines Teams durch Verantwortungsbewusstsein, regelmäßiges kontinuierliches Coaching, Talentförderung und Verbesserung der effektiven Kommunikation im gesamten Operations- und Visual-Team 
• Aufbau einer internen und externen Pipeline durch Nachfolgeplanung und Rekrutierungsstrategie 
• Erstellung eines effektiven Zeitplans, der die beste Geschäftsstrategie priorisiert, in Zusammenarbeit mit dem General Manager 

Geschäftspartner 

• Überwacht die Umsetzung bestimmter Vorgaben des ALO-Vertriebs- und Servicemodells und gewährleistet so die operative Effizienz 
• Arbeitet mit dem Geschäftsführer/Filalleiter zusammen, setzt dessen Vision um und arbeitet funktionsübergreifend mit Geschäftspartnern zusammen, um die Ziele der Organisation auf allen Ebenen zu unterstützen 
• Zeigt die Fähigkeit, sich in der Organisation zurechtzufinden und dabei ein Gleichgewicht zwischen geschäftlichen Anforderungen und Markenkultur herzustellen 

Qualifikationen für Vertriebs- und Serviceleiter 

• Führungserfahrung im Einzelhandel oder einer verwandten Branche 
• Praktische Kenntnisse in MS Office (Word, Excel und Outlook) 
• Außergewöhnliche zwischenmenschliche und kommunikative Fähigkeiten, sowohl mündlich als auch schriftlich 
• Agilität und die Fähigkeit, mehrere Aufgaben in einem sich verändernden Umfeld zu bewältigen 
• Hohe Motivation durch die Förderung des Geschäfts in einem schnelllebigen, innovativen Umfeld 
• Unternehmerisches Denken und Handeln 
• Selbstständiges Arbeiten, Zeitmanagementfähigkeiten und persönliche Verantwortung 
• Dentifikation mit und Umsetzung der Leitprinzipien von ALO 
• Fähigkeit, bis zu 50 Pfund zu heben, zu schieben, zu tragen oder anderweitig zu bewegen 
• Fähigkeit, zu heben, sich zu beugen, zu knien, zu klettern, zu kriechen und/oder sich zu drehen und sicher eine Leiter hinauf- und hinabzusteigen 
• Fähigkeit, während der gesamten Schicht zu stehen und sich zu bewegen 
• Nachweis einer gültigen Aufenthalts- und Arbeitserlaubnis 

Arbeitszeitplan des Vertriebs- und Serviceleiters 

Die Position als Vertriebs- und Serviceleiter ist eine Vollzeitstelle. Um einen ausgewogenen Dienstplan zu erstellen, der den Anforderungen des Unternehmens und unserer Teams gerecht wird, erwarten wir von allen Vollzeitmitarbeitern, dass sie für Schichten zu Beginn und am Ende des Arbeitstages sowie am Wochenende zur Verfügung stehen, wobei sich diese Zeiten ändern können. Von allen Mitarbeitern wird erwartet, dass sie ab der Woche des „Black Friday“ bis zum Ende der Weihnachtssaison, also bis zur ersten Januarwoche, arbeiten können. 

Erklärung zu Vielfalt und Inklusion 

Als Arbeitgeber, der Chancengleichheit fördert, diskriminiert ALO keine Bewerber oder Mitarbeiter aufgrund von Rasse, Hautfarbe, Glaubensbekenntnis, Religion, Geschlecht, nationaler Herkunft, Veteranenstatus, Behinderung, Alter, Staatsangehörigkeit, Familienstand oder Lebenspartnerschaft, sexueller Orientierung, Geschlechtsidentität oder -ausdruck oder aufgrund eines anderen durch das Gesetz geschützten Status oder Zustands. Wir verpflichten uns zu einer aktiven Politik der Inklusion, Vielfalt und Chancengleichheit, die bereits bei unserem Einstellungs- und Auswahlverfahren beginnt, und sind gerne bereit, über flexible Arbeitsbedingungen zu sprechen. 

Anpassungen des Bewerbungsprozesses

Wenn Sie der Meinung sind, dass Sie angemessene Anpassungen in einem Teil unseres Einstellungsprozesses benötigen, teilen Sie uns diese Anforderungen bitte bei der Ausfüllung Ihrer Bewerbung oder per E-Mail an europehr@aloyoga.com mit. Wir werden uns bemühen, Ihren Bedürfnissen gerecht zu werden, um einen fairen und transparenten Bewertungsprozess zu gewährleisten. 

OBJECTIVE

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Seniority Level: Mid-Senior level

Sales & Service Manager Schedule 

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#LI-JJ1

#LI-4

#li-onsite

Location: Remote - Candidates must be located in either Ireland or Germany to be considered for this position. 

About the Role

We’re seeking an experienced Sr. Technical Instructor with a passion for teaching and working with data to join our training team to setup Enterprise customers and partners for success with dbt to empower data developers to create and disseminate organisational knowledge.

What You'll Do

• Deliver live, world-class instruction to train and onboard dbt Cloud customers, partners, and GSIs in small (~10), large groups (up to ~30) and webinar audiences (50 - 200)
• Create an engaging learning environment initially in a remote context (on Zoom!) and likely in person in the future
• Get learners excited about using dbt Cloud to make an impact at their organization
• Clearly teach and demo new concepts and skills for learners
• Facilitate live co-development sessions where learners apply what they have learned
• Adjust instruction on the fly while focusing on learner outcomes
• Provide critical feedback from your classroom experience to improve curriculum changes
• Become a product expert with dbt in the context of the modern data stack (if you aren’t already)
• Jump in on other education projects including curriculum development and improving our workflows

What You'll Need

• You have 4+ years experience teaching with some data analytics experience OR 4+ years of data analytics experience with some teaching
• You have experience writing SQL in an analytics context
• You love teaching and creating those lightbulb moments for learners
• You create learning environments with high levels of engagement
• You are laser focused on learner and customer outcomes while adjusting instruction on the fly - our customers are coming to use our product from varied tooling and skillsets
• You believe teaching is a craft that we can always get better at and actively seek out feedback
• You communicate clearly and concisely with internal and external stakeholders
• You thrive in an environment of cross-collaboration that moves quickly

What Will Make You Stand Out

• You have worked on customer education / training teams and know how training can drive outcomes for customers.
• You have experience using dbt and/or teaching dbt.
• You have experience writing analytics code (i.e. python, R, etc.) in addition to SQL and working with databases
• You have experience designing curricula with a focus on backwards design.

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. 

• The typical starting salary range for this role in Ireland is: €79,000 - €96,000 
• The typical starting salary range for this role in Germany is: €92,000 - €111,000
  

Benefits

• Unlimited vacation, with a culture that encourages time off and guarantees at least 4 weeks’ paid leave in line with Irish law
• Healthcare: Coverage provided through Irish Life Health and DeCare, including medical, dental, and vision for you and your eligible dependents
• Life & Disability Protection: Long-term disability and death-in-service benefits included
• Pension: Employer contributions through our Personal Retirement Savings Program (PRSA)
• Generous paid parental leave for all parents, with additional time for birthing parents
• TaxSaver & Bike to Work Schemes for commuting flexibility and savings
• Paid medical, caregiver, and pregnancy loss leave to support life’s unexpected moments
• Flexible stipends for:
  • Health & wellness
  • Cellphone & internet
  • Home office setup
  • Learning & development

What to expect in the hiring process (all video interviews unless accommodations are needed):

• Interview with a Talent Acquisition Partner
• Interview with Hiring Manager (Technical Instructor Manager)
• After that we’ll ask you to live teach a 15 minute lesson to see your teaching in action
• Team interviews with current instructors and our Head of Training
  
  #LI-LC1

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

As we continue our international expansion, we are looking for a talented Account Manager to help grow and shape our Large Customer Sales (LCS) business in the DACH region.

This is a unique opportunity to contribute to our brand partnerships team at an exciting stage of our growth in the region. 

We’re looking for someone with deep market expertise, gained from years of experience in the DACH digital marketing landscape. The ideal candidate has a proven track record of building and managing a high-value client portfolio, and the ability to drive ambitious revenue goals through strategic and consultative account management.

This role is required to be based in Berlin or Hamburg.

Responsibilities:

• Collaborate closely with Client Partners to meet and exceed clients’ marketing goals.
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with Fortune 500 clients to drive year-on-year Reddit revenue growth.
• Lead and execute campaign launches from start to finish and deliver insightful optimizations to agency and client partners
• Ongoing management of internal account operations (revenue delivery and troubleshooting issues)
• Educate brands and media agencies, effectively communicate value proposition and best practices
• Consult clients on their awareness and direct response objectives, and partner closely with Client Partners to craft thoughtful and creative media plans
• Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
• Proactively seek and represent client needs and asks to cross-functional stakeholders
• Shape Reddit’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Proactively and continually identify areas of improvement
• Mentor and train other team members.

Required Qualifications: 

• 8+ years of experience in advertising sales and account management, Performance marketing preferred
• Strong understanding of customer marketing funnel and traditional marketing ecosystem
• Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and entrepreneurial approach to working through product, process, and client challenges
• Experience cultivating strong relationships with external partners
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced and unstructured work environment
• High attention to detail
• Proficiency in Excel preferred
• BA / BS degree or equivalent work experience
• Full professional fluency in both German and English (written and verbal)

Benefits:

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• 100% employer-funded retirement savings plan
• Risk Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

As a Customer Success Manager (CSM) on the German Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth. 

This position is available for our Dublin or Berlin offices, or remotely/flex from Ireland or Germany. 

In this role, you will:

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
• Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot. 
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
• Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
• Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development. 

A personal investment in helping customers succeed.

• Fluency in written and spoken German
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $8-10M ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required. 
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations. 
• Comfortability with navigating change.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience as a Senior CSM, Senior Account Management or with strategic partnerships. 
• Experience working with VP+ or C-suite decision-makers. 
• Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI

POS-15106

HubSpot for Startups is a global program with a mission to help millions of startups grow better. It's a fast-growing and important piece of HubSpot's larger customer acquisition strategy. 2025 is a key year for the program as we make significant investments to scale our program. Our ecosystem consists of 5000+ global startup partners (accelerators, incubators, and VC's) and over 25,000 startup customers. You can learn more here: www.hubspot.com/startups

Our team is passionate and entrepreneurial. To drive the next phase of growth, we’re looking for an accomplished Business Development Manager (BDM) to drive the adoption of HubSpot Products among startups.

As a BDM, your responsibilities will include working with accelerators, incubators, and VC to drive business and technical relationships, educate startups in a scalable approach to drive new customer acquisition and enable the sales team to drive effective and frictionless interactions with startups. You will have the exciting opportunity to help drive the growth and shape the GTM strategy of HubSpot in your geographic region..

Your responsibilities will include working very closely with the regional sales leadership team, focusing on driving revenue, product adoption, and market penetration within the various customer segments including startups, scaleups, and entrepreneurs. We’re looking for people who possess a business development/sales background and can lead tactical and strategic initiatives to help drive revenue growth and adoption of HubSpot.

In the Business Development Manager role, you’ll get to:

• Explore new partnership opportunities with VC, Accelerators, and Incubators, and onboarding them as approved partners.
• Manage existing startup partners to help them enable their portfolio companies to grow better, driving deeper portfolio penetration
• Build trust, establish credibility, and hold partners accountable.
• Educate startups on growth strategy (sales, marketing, AI, and fundraising) and HubSpot's platform.
• Work with HubSpot’s sales and marketing teams to make sure the partner and startup experiences are frictionless.
• Work closely with your manager and Global Director of HubSpot for Startups to share market research, partnership development, and startup development.
• Travel rarely (5%), both international and in-country events 

We’re looking for people who:

• Have a minimum of 5+ years in business development/sales 
• Are proactive, genuinely curious, and detail-oriented
• Have healthy negotiation skills and business acumen
• Enjoy working in a global team & working with cross-functional departments
• Have experience working with or within startups
• Have an understanding of the accelerators, incubators, and venture capital industries
• Are comfortable and capable of giving public presentations
• Can make data-driven decisions
• Have the desire to meet and exceed measurable performance goals such as Qualified leads, new customers and MRR
• Enjoy the fast-paced environment of sales and want to apply that determination to a more strategic role
• Strong planning & organizational skills - can balance a lot of priorities and conversations
• Fluent in using CRM for communication and sales conversations
• Have compassion and empathy for others
• Have strong communication skills

At Tenstorrent, we are creating state‑of‑the‑art compute solutions that push the boundaries of AI and high‑performance computing, and this role is central to that mission. As the Munich site lead, you will guide program planning and execution for major silicon and platform initiatives while serving as the key bridge between Germany‑based engineering efforts and Tenstorrent’s global priorities. You will help establish and grow Munich as a high‑impact innovation hub, shaping its technical direction, strengthening cross‑regional collaboration, and driving the execution needed to advance Tenstorrent’s next generation of compute technology.

This role is remote, based in Munich, Germany.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• Experienced in end to end program management across hardware and software teams.
• Comfortable driving schedules, dependencies, and risk for complex silicon and system programs.
• Strong in technical communication with engineers, leaders, customers, and vendors.
• At ease leading cross functional teams through ambiguity to clear, measurable outcomes.

What We Need

• Ownership of program planning and execution for key silicon and platform initiatives.
• Structure for tracking milestones, managing dependencies, and surfacing risks early.
• Coordination across engineering, operations, sites, and external partners to keep work aligned.
• Clear communication of status, tradeoffs, and decisions to leadership and stakeholders.
• A site lead who can build and grow the Munich engineering presence, coordinate with global leadership, and ensure alignment on technical priorities.
• A partner who can represent Tenstorrent in the local ecosystem in Germany, supporting collaborations, recruiting, and customer engagements as needed.

What You Will Learn

• How Tenstorrent builds state of art RISC V and AI systems from concept to production.
• How to scale program execution across multiple geographies, vendors, and product lines.
• How to connect roadmap, resourcing, and execution for high stakes customer programs.
• How open hardware and software shape our product strategy and partner ecosystem.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Our EMEA Sales team is a high-impact, entrepreneurial group driving both customer acquisition and expansion across diverse markets. As we continue to scale, we are strengthening our presence in the DACH region with a dedicated Account Manager based in Munich.

The Role

We are hiring an Account Manager focused on the DACH mid-market segment (200–500 employees). This role will own and grow an existing book of business, previously managed and now transitioning, while also driving additional pipeline within the territory.

This is a hybrid “expand + selective land” role, with a strong focus on customer value, adoption, and revenue expansion.

You will be responsible for managing and growing accounts, identifying new use cases, and positioning Make as a critical platform across operations, revenue, and IT teams.

Responsibilities

Own & Grow the Book

• Manage a portfolio of mid-market DACH customers (200–500 employees)
• Drive net revenue retention through expansion, upsell, and cross-sell
• Build multi-threaded relationships across business and technical stakeholders

Drive Expansion

• Identify new use cases and departments where Make can deliver value
• Increase adoption (users, workflows, complexity of use cases)
• Partner with customers to scale automation across their organization

Pipeline Generation

• Generate additional pipeline within your accounts and territory
• Collaborate with BDRs, Marketing, and Partners to source new opportunities
• Maintain a healthy balance between expansion and new logo contribution

Customer Value & Retention

• Ensure customers achieve measurable business outcomes with Make
• Act early on risks and partner with Customer Success when needed
• Position Make as a strategic platform, not just a tool

Deal Execution

• Own the full commercial cycle for expansion and mid-market deals
• Maintain strong discipline on qualification (MEDDPICC), next steps, and forecasting
• Deliver consistent performance against revenue targets

Cross-Functional Collaboration

• Work closely with Solutions Engineering, Customer Success, Marketing, and Partners
• Contribute feedback to Product and GTM teams based on customer insights

Requirements

Experience

• 1–3 years of experience in B2B SaaS sales (Account Management or Sales)
• Experience selling into or managing accounts in the DACH region
• Proven ability to drive expansion or manage revenue within existing accounts

Market & Language

• Fluent in German and English (mandatory)
• Strong understanding of DACH business culture and buying processes

Sales Skills

• Ability to manage multiple stakeholders and navigate complex accounts
• Structured approach to pipeline, forecasting, and deal execution
• Comfortable balancing expansion and light hunting

Mindset

• Ownership-driven and autonomous (Munich hub, remote market)
• Curious and solution-oriented, with interest in automation and AI
• Strong communicator with a customer-first mindset

Technical Fluency

• Familiarity with CRM tools (Salesforce preferred) and sales engagement tools
• Ability to understand and position technical workflows and automation use cases

What We Offer

• 📝 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year 
• 🍎 Notebook/Macbook
• 🏝 28 days of vacation
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 
• 👶 RSUs grant for a newborn child
• 🥳 Team buildings, parties, and company events multiple times a year
• 🏡 Flexible working hours + home office

If you see a match, let us know and apply now!

#LI-DP2

The role

We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

The role

Nebius seeks a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include: 

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5 - 10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

At JetBrains, code is our passion. Ever since we started back in 2000, we have been striving to build some of the world’s most powerful and effective developer tools. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

The C++ Ecosystem team builds C++ support across CLion and IntelliJ IDEA. As AI drives a new era in software development, we’re working hard to ensure that our products integrate AI capabilities effectively and stay at the forefront of the AI-powered software development tooling industry.

We are seeking an experienced C++ Development Lead to drive the team’s efforts in delivering AI-enhanced products and building new AI-powered solutions.

In this role, you will:

• Join an engineering team with diverse levels of experience and expertise – with a focus on integrating AI into our existing products and working on new AI-powered offerings.
• Collaborate effectively with product managers, ML and QA engineers, stakeholders, and senior developers to shape and deliver the roadmap.
• Contribute to the product roadmap and participate in the feature design process.
• Constantly refine team processes and culture to ensure smooth delivery and agility.
• Act as a coach rather than a manager who’s detached from hands-on work – spending some time personally designing and working on technical tasks and software architecture.
• Rapidly assimilate extensive technical information and dive deep into mature codebases.
• Coach your team members on their technical and soft skills and provide them with feedback to help them improve every day.

We would be delighted to have you on our team if you have:

• Substantial previous experience with Kotlin and/or Java
• Bleeding-edge knowledge and interest in the current landscape of AI technologies used in software development tooling. You read the latest news, constantly try new tools, and know how agents work under the hood.
• A proven record of joining mature teams and making a major impact as an individual contributor.
• A proven track record of proposing and implementing radical solutions that move the needle on complex technical issues without sacrificing existing quality.
• The ability to communicate effectively with a diverse set of colleagues, including both managers and peers.
• A clear understanding of product management and its role in the development life cycle as a whole.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role)
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need through forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot.

About the role

We are looking for a Senior Product Manager to own and evolve Integrations, the surface that connects every Typeform experience to the tools customers use to run their business.

Integrations is where Typeform stops being a destination and becomes part of the customer’s stack. Every response captured can flow into a CRM, a marketing tool, a database, a chat, or a spreadsheet, wherever the next step happens. That layer needs to be deep, dependable, and easy to extend, at the scale of 500 million responses a year for 150,000 businesses across the long tail of tools they rely on. It has to be reliable, observable, secure, and able to scale as customer stacks become more sophisticated.

In this role, you will own Integrations end to end. You will evolve the platform while partnering with Automations and Typeform AI to make the integrations layer the substrate for both customer configured and agentic workflows.

Your work will define how Typeform plugs into the rest of the SaaS world for tens of thousands of customers, and how AI agents take action through it.

About the team

The Integrations team owns the layer that connects Typeform to the broader SaaS ecosystem: the connectors, auth flows, the action catalog, and the partner experience that makes it all work. Hundreds of millions of integration calls flow through this surface every year.

The team sits inside the Workflow Automations group alongside Automations, and works closely with Data Capture upstream, as well as with the Partnerships team and external partners across the long tail of tools customers rely on.

Things you will do

• Own both data out and data in integrations end to end, and drive the strategy in line with the Workflow Automations group vision and priorities
• Build and maintain traditional API integrations, as well as agentic MCP based integrations
• Evolve the platform so customers, partners, and agents can build on it with confidence
• Deepen priority integrations, the ones that move the most business, and define how new ones are onboarded
• Partner with Automations to make integrations the substrate AI agents act through, without fragmenting the surface
• Set the architectural direction for the integrations platform remit, partnering closely with engineering on the trade offs that come with it
• Define and own the next phase of Integrations, with a clear thesis and quarterly sequencing
• Influence group level decisions through compelling storytelling and strategic framing
• Monitor competitors, market trends, and shifts in customer expectations, including the fast moving AI landscape, to identify opportunities and guide strategy
• Work cross functionally with engineering, design, research, marketing, customer success, sales, and Partnerships to align on priorities and technical direction
• Leverage AI tools to accelerate discovery, analysis, documentation, and decision making

What you already bring to the table

• A strategic thinker with strong product instincts and high ownership
• Platform PM experience with real depth; you have built or shipped integration platforms, connector frameworks, or developer facing surfaces, and understand what it takes to scale them
• Deep familiarity with developer facing surfaces, including APIs, webhooks, SDKs, OAuth and auth flows, and event systems
• Familiarity with agents, LLMs, context management, and RAG
• An understanding of how integrations underpin workflow automation and agentic action, alongside a strong point of view on the platform shift happening across both
• An AI native mindset; you actively build with LLMs, agents, and tool use frameworks, and treat AI fluency as a core multiplier rather than a buzzword
• Technical depth and comfort engaging with engineers on the underlying mechanics of an integrations product, including auth flows, connector architecture, rate limiting, retries, and event flows, not just the abstraction layer
• Comfort with technical trade off discussions around reliability, observability, performance, and partner contract changes
• Strong product sense and the ability to identify what makes an integrations surface feel reliable, deep, and effortless
• A customer first mindset with strong discovery and validation skills; able to pair early customer signals with data to test ideas quickly
• Strong storytelling and strategic framing skills; able to align and influence cross functional teams and leadership through clarity and narrative
• A strong triad collaborator who builds solid relationships with engineering and design, and leads through influence
• High agency and a proactive mindset
• Strong product craft, including writing clear specifications and managing complex cross team initiatives
• A data driven approach to decision making and prioritisation; able to define the measurement model for the Integrations surface without relying on a data analyst for every question
• Comfort operating in ambiguous environments and defining direction where none exists
• Experience working in distributed and remote teams, with the ability to maintain alignment and momentum asynchronously
• A mindset of continuous learning, improvement, and collaboration

Nice to have

• Experience shipping integration platforms or iPaaS products such as Zapier, Make, Workato, Tray.io, or n8n
• Experience as a PM on a third party integrations surface inside a horizontal SaaS ecosystem such as Slack, HubSpot, Salesforce, or Notion
• Experience designing developer platforms, including SDKs, developer portals, marketplaces, and partner programs
• Experience launching an LLM powered or agentic feature where integrations were the action surface
• Experience working with external partners and partner business development teams

This is where you will make an impact

Integrations is where Typeform stops being a destination and becomes part of the customer’s stack. You will own the layer that connects 150,000 businesses to the hundreds of tools they rely on: the connectors, auth, the action catalog, and the platform that makes it all work.

You will also help lead the shift from manual connections to agentic action, the moment integrations stop being a checkbox and become the substrate every workflow and every agent runs through.

Join us as a (Senior) Product Manager (all genders) in our Payment team (parental leave cover for 18 months) and help shape the future of autonomous mobility!

At MOIA, we build technology that enables cities and mobility operators to run mobility services safely, efficiently, and at scale. Our mission is to accelerate the shift toward sustainable, shared autonomous mobility - supported by flexible and scalable payment solutions for both end users and B2B partners. 

As a (Senior) Product Manager, you’ll be part of the Payment team, responsible for shaping how money flows through MOIA’s mobility ecosystem - evolving from a pure ridepooling operator to a technology and Autonomous Mobility (AD) focused Mobility-as-a-Service software provider. 

We are a cross-functional team of backend engineers, app developers, quality specialists and an agile coach, working together to build reliable and scalable payment solutions. 

Having successfully delivered and operated payment solutions for millions of rides for our Hamburg services, we are now entering the next phase: Expanding our platform to support MOIA’s MaaS offering and Autonomous Driving services across multiple international markets and across different B2B/B2G partners. This includes addressing new challenges such as multi-tenant payment architectures, partner integrations, regulatory complexity, and new monetization models. 

As a (Senior) Product Manager, you will continue to evolve our payment platform within a B2B / B2B2G context, scaling existing capabilities and adapting them to diverse partner and market requirements. You will treat payments as a product in its own right - balancing user experience, partner needs, and commercial viability. 

This is a key moment to join, bringing your expertise and enthusiasm for payment solutions, and contributing to the continued success of innovative urban mobility solutions. 

What you will do

• Build a deep understanding of the challenges and opportunities of multi-tenant payment systems, enabling cities, partners, and operators to run mobility services for their users.
• Own MOIA’s payment domain end-to-end, defining and executing a roadmap that turns company strategy into a scalable and competitive payment product for the future of an AD mobility provider. 
• Understand and translate the needs of B2B and B2G clients into robust payment solutions by actively engaging with partners - facilitating workshops, aligning on requirements, and guiding them through integrations that enable them to launch and operate MOIA’s white-labelled mobility services. 
• Make trade-offs between standardisation and partner-specific needs in a multi-tenant environment. 
• Prepare and prioritize features as epics and stories for refinement with your team while respecting architectural and technical constraints. 
• Collaborate closely with the Technical Lead and Agile Coach to ensure product quality, delivery reliability, and a healthy team dynamic.
• Create clarity and visibility across domain leadership and partner teams (e.g. Booking and Accounting) on goals, trade-offs, risks, and dependencies.
• Own and manage relationships with external payment providers (e.g. Adyen), balancing partner capabilities, costs, risk, and scalability.
• Leverage AI in day-to-day product work to improve processes, decision-making, and product capabilities, and actively contribute to evolving AI practices within the Product Community.
• Represent the Payment team within the Product Community, sharing learnings from building complex, platform-oriented payment systems and contributing to overall product excellence.

What will help you to fulfill your role 

• Payment Domain knowledge: You have worked within the payment domain and have a track record of building payment solutions at scale – B2B2C payment setup or payment integrations with (public) clients is a big plus! You don’t shy away from building within the constraints of regulations, taxation, invoicing. In short: Your heart is beating for payments – and you share that passion with anyone who’ll listen!  
• Excellence: You bring solid experience in Product Management and are able to balance business, stakeholder, and user needs effectively. You create shared understanding and ensure that priorities are aligned and understood by relevant stakeholders. 
• Visionary: You think big, craft compelling visions for your ideas and understand what makes your products commercially viable. You are excited about bringing business value and can bridge the gap between technical world and business world.  
• Pragmatist: You get things done, make sound decisions and resolve issues effectively. You enjoy getting involved and discussing complex technical challenges - and then you trust the team to take it from there to figure out architecture and implementation.  
• AI-driven mindset: You actively use modern AI methods in your day-to-day work - from discovery and analysis to decision-making and delivery. You are curious about how AI can improve both internal processes and product capabilities, and you contribute to evolving practical AI usage within the Product Community. 
• Excellent Communicator: People enjoy working with you because you communicate well and evoke optimism, even when you’re communicating complex information. You are experienced in adjusting your messaging to different stakeholders and inspire people by translating your in-depth domain expertise into clear and straightforward language. Plus, you are not afraid of asking a lot of questions to refine your understanding.  
• Fluent communication in English is required; German is a plus. 

We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

We believe in the power of our product. We continue to execute and build momentum as we develop our customer base with the world's top banks; we work with four of the five largest banks in the US, acquirers, processors, and merchants. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us!

You: 

As a Senior Solutions Consultant at Feedzai, you will play an integral role in the sale of our leading RiskOps platform to high-profile Financial Institutions. You will partner with Feedzai’s sales team to understand clients, prospects and partners’ business, functional and technical needs and demonstrate how those can be achieved through the capabilities of our platform. You not only support effective qualification, but also own the technical dimension that addresses the business needs - you will successfully employ a combination of communication and soft skills, compelling storytelling, solution design and collaboration with a strong solutions design mindset to act as the trusted advisor with the clients. As needed you’ll also be a bridge to our product and development teams, distilling sales engagement feedback for them to help guide our roadmap. Finally you’ll have the organizational skills to do all this, and be able to lead multiple RFP proposals.

Your Day to Day: 

• Provide product demonstrations and lead technical sales discussions both remote and onsite across Europe. 
• Assist the sales team in leading tailored value driven pitches (market to technology), strongly focused in financial crime.
• Understand client business needs and offer solution designs to address those needs, in a continuous education mode and problem-solving mindset.
• Manage (orchestrate, complete, review, submit) formal Tenders (ie, RFPs, RFIs).
• Build formal proposals and own its life cycle throughout the sales process to ensure crisp translation of business needs into technical requirements.
• Engage with multiple stakeholders, from Product to Delivery, to ensure not only the right staffing for client engagements is in place but also to ensure market insights are shared across teams

You Have, You Know-how, You are: 

• BS or Masters in Computer Science or equivalent - proven experience in Enterprise Software sales and strong technical acumen.
• 5+ years of professional experience as Solution Consultant in complex environments, supporting teams to land and expand client’s portfolio.
• Proven experience in the Financial Services industry - Financial Crime
• Relevant commercial / sales experience, with a track record working as a Solution Consultant / Pre-sales Engineer, supporting quota carriers in selling enterprise-level software in complex and mission-critical environments.
• Experience at a growth-stage Enterprise software SaaS company.
• Ability to understand and determine an enterprise's client’s needs and how Feedzai’s products might best fit through a consultative approach.
• Strong business acumen with executive presence, strong presentation skills and excellent listening skills
• Must be organized and a self-starter, able to deliver high-quality work without a tactical oversight in a fast-paced environment.
• Highly driven, organized, ambitious and tenacious. A natural problem solver with a strong student mentality, work ethic and positive mental attitude.
• Willingness to travel up to 30% - this is a remote role, with travel as required.

#LI-Remote #LI-JP1

Channel Sales Manager, Central

WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.

WEKA is a growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!

About The Role

As the Channel Sales Manager, you will be responsible for developing and executing the channel sales strategy, building, and managing relationships with channel partners, and driving revenue growth through these strategic alliances. You will work closely with the sales, marketing, and product teams to identify opportunities, develop go-to-market plans, and deliver exceptional results. This is a strategic role that requires a strong understanding of enterprise software and cloud technologies, as well as a proven track record in channel sales.

This role is based remotely in Germany.

Responsibilities:

• Develop and execute the channel sales strategy in alignment with the company's overall sales objectives, with a primary focus on value-added resellers (VAR) and systems integrator (SI) partners.
• Identify, recruit, and onboard new channel partners, including VARs and SI’s.
• Establish and nurture strong relationships with channel partners to drive mutual business growth and achieve sales targets.
• Collaborate with partners to develop joint marketing and sales programs, including demand generation campaigns, partner events, and co-selling initiatives.
• Provide training, enablement, and ongoing support to partners to ensure they have the necessary knowledge and resources to effectively sell and support our software and cloud solutions.
• Monitor and analyze channel sales performance, partner pipeline, and market trends to identify areas for improvement and recommend strategic actions.
• Collaborate with internal cross-functional teams, including sales, marketing, and product management, to align channel activities with overall business objectives.
• Stay updated on industry trends, competitor activities, and emerging technologies to proactively identify new partnership opportunities and address market challenges.
• Conduct regular business reviews with partners to track progress, address concerns, and explore opportunities for expansion.
• Represent the company at industry events, trade shows, and conferences to build brand awareness, network with potential partners, and generate leads.

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• Proven track record of success in channel sales within the enterprise software and cloud industry.
• In-depth knowledge of enterprise software solutions, cloud technologies, and associated partner ecosystems.
• Strong networking and relationship-building skills with the ability to establish and maintain strategic partnerships.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
• Analytical mindset with the ability to interpret sales data, identify trends, and make data-driven decisions.
• Results-oriented approach with a focus on achieving sales targets and driving revenue growth.
• Self-motivated and able to work independently, as well as collaboratively within cross-functional teams.
• Ability to travel as needed to meet with partners and attend industry events (approximately 25% travel).
• Prior experience working with global or multinational organizations is a plus.

How We Work: The WEKA Way

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation. 
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and we communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and the results we achieve. Together, we’re unstoppable. 
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!

Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the job

The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on-premises, in the cloud, or a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes.

We are looking for self-motivated and enthusiastic Software Engineer who wants to make an impact in the cybersecurity space by continuing to advance, maintain, and enhance our platform features in the areas of application security testing for SAP applications, including the ability to review third-party custom code and transports, and automatic remediation for common code errors.

What you will be doing, your legacy: 

Working with leadership, product management, and the Onapsis research team. You will be engaged in evaluating, scoping, proposing, and building features to fulfill business solution requirements to protect our customers. Work collaboratively with a team of cybersecurity researchers, engineers, and product managers to iterate toward product definition and realization. Additionally, you will be working with the Architecture team to take the platform to the next level of maturity in terms of technologies and architecture design while advancing our quality engineering processes to deliver high-quality products and services while also working closely with security and IT professionals to ensure safe and secure systems architectures are followed. 

Requirements:

• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience
• 3+ years SAP ABAP experience with in-depth knowledge of general ABAP programming techniques, including ABAP-OO and new ABAP language constructs, BAdI, Enhancements, and dialog programming 
• Knowledge of programming lifecycles approaches using Agile Methodology and Scrum and understanding of common programming principles.
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks while meeting committed deadlines
• Self-motivated and team player
• Able to document implementation designs using standard tools (e.g. UML)
• Hands-on experience with SAP interfacing technologies (RFCs, Rest/OData, Web Services, BAPI's) are a plus
• Experience with SAP Workflow development and troubleshooting techniques is a plus
• Experience in SAP-specific software deployment tools like SAP TMS, SAP Solution Manager ChaRM, SAP Focused Build, or other 3rd party tools are a plus
• Expertise in Native HANA development and ABAP CDS/DCL objects is a plus

Desired skills or interests in:

• Experience in SAP-specific software deployment tools like SAP TMS, SAP Solution Manager ChaRM, SAP Focused Build, or other 3rd party tools 
• Expertise in Native HANA development and ABAP CDS views
• Experience in creating complex HANA views with aggregations and joins
• Experience with SAP Workflow development and troubleshooting techniques
• Security software development best practices
• SAP BTP cloud-native application development and Cloud Technologies 
• Experience taking a leading role in building complex software systems that have been successfully delivered to customers
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

The location for this role is Heidelberg. This is a hybrid role, so candidates must be commutable to Heidelberg.

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

#LI-AC1

#LI-Hybrid