We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

The role

HelloFresh is looking for a FSQA Manager - Quality Surveillance (all genders) to serve as the central technical expert for microbiological safety, food fraud management, and ingredient quality. As part of the FSQA Compliance, Processes and Systems team, you will oversee the global micro-testing procedure implementation, manage the internal quality laboratory and implement quality and safety improvement processes such as destructive testing, cooking instruction validations etc . This role is essential for mitigating operational and legal risks, preventing food safety incidents, and protecting the HelloFresh brand reputation.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would like to learn more about you.

What you’ll do

• You lead the global centralization of processes by finalizing the worldwide tender for micro testing and food fraud services, ensuring consistent standards across all international markets.
• Moreover, you implement and deploy central procedures locally, achieving and maintaining high standards within the surveillance program and driving ingredient quality improvement.
• You own compliance and surveillance by overseeing the legally required global ingredient testing program, including the collection and analysis of micro testing reports to prevent food safety incidents and pathogen outbreaks.
• In addition, you monitor supplier performance by managing corrective actions following non-compliant results and using these insights to strengthen supplier food safety systems.
• You establish and oversee the destructive testing strategy across HelloFresh Distribution Centers, enabling deeper analysis of critical ingredients and reducing error rates.
• Furthermore, you support product innovation by running key quality and scientific tests from the headquarters lab for new and existing ingredient development, ensuring stability and consistency before market launch.
• Finally, you champion continuous improvement by collaborating closely with the Product team to analyze error rates and customer feedback trends, directly linking quality data to improvements in customer satisfaction.

What you’ll bring

• Deep subject matter expertise in food safety, with the ability to critically assess ingredient safety and quality risks
• Strong data proficiency, including advanced data analysis and confident use of Google Sheets for global reporting and sampling plans
• Hands-on laboratory experience conducting quality, scientific, stability, and ingredient development tests
• Proven experience in creating, maintaining, and scaling global sampling plans and centralized testing processes
• Strong risk mitigation capabilities, including identifying quality flaws (e.g. spoilage, internal damage) and driving corrective actions
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence, present ideas, and lead discussions
• Strong analytical, problem-solving, and change management skills, paired with adaptability and ownership in fast-paced, global environments

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

We are looking for a Technical Project Manager (TPM) to lead medium to high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live and hypercare—working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. 

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs, such as:
• Time to Blueprint, Time to First Agent in UAT, Time to Go-Live
• Milestone On-Time Rate
• Defect and incident trends during QA/UAT and Hypercare
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Who you are:

• 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
• Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Excellent communication, facilitation, and conflict resolution skills.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluency in English & German is required

NICE TO HAVE:

• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Background in professional services or consulting working with enterprise clients.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Gemeinsam gestalten wir die Gesundheitsversorgung der Zukunft

Als Senior Lead Product Marketing im Medics Cluster arbeitest Du direkt mit, den größten Produktlaunch von Doctolib in Deutschland zu skalieren: Die All-In-One Praxissoftware, mit der Gesundheitsteams Ende zu Ende alle administrativen und klinischen Arbeitsabläufe vor, während und nach dem Termin steuern können.
Als Teil unseres lokalen Product Marketing Teams handelst Du wie ein CEO für Deinen Bereich: Du entwickelst die Go-to-Market-Strategie in Deutschland weiter und bist verantwortlich für deren erfolgreiche Umsetzung. Dein Hauptziel ist es, durch innovative Marktstrategien die Ziele für ongeboardete Praxen zu erreichen und die Zufriedenheit unserer Nutzer weiter zu erhöhen.

Deine Aufgaben

• Du entwickelst und setzt Go-to-Market-Strategien für Doctolib’s Produkt- und Feature-Launches um
• Als Stimme unserer Nutzer verbesserst Du kontinuierlich unseren Product-Market-Fit und gestaltest unsere Product Roadmap
• Gleichzeitig stellt Du sicher, dass wir die Signale unsere Nutzer entlang der Customer Journey verstehen und darauf aufbauend kontinuierlich unsere Value Delivery, Usage, Trust und Customer Experience verbessern
• Du analysierst Markttrends und die Wettbewerbslandschaft, um strategische Chancen zu identifizieren
• Du definierst die Produktpositionierung und -botschaften für den deutschen Markt
• Du arbeitest eng mit den Teams Marketing, Sales, Customer Success sowie Product & Tech zusammen
• Du managst Feature Releases und stellst deren erfolgreiche Markteinführung sicher
• Gemeinsam mit anderen Teams verfolgst du regulatorische und technische Rahmenbedingungen und arbeitest mit daran, ein Umfeld für kunden- und nutzerfreundliche Lösungen zu schaffen

Dein Profil

Du bist der festen Überzeugung, dass Du genau das mitbringst, was es für die Position braucht? Dann ermutigen wir Dich, Dich zu bewerben. Selbst wenn Du nicht jede Anforderung erfüllst, bist Du vielleicht genau die/der richtige zukünftige Doctoliber:in für diese oder andere Stellen!

Um Teil unseres Teams zu werden, bringst Du Folgendes mit: 

• Du hast mindestens 8 Jahre Berufserfahrung, idealerweise als Manager:in im Product Marketing oder Go-To-Market Strategie, oder mit einem Hintergrund in der Top-Tier-Managementberatung oder VC - kombiniert mit Product Management Erfahrung
• Du hast eine ausgeprägt strukturierte und analytische Denk- und Arbeitsweise
• Du hast bereits eng mit Tech & Product Teams gearbeitet
• Es fällt Dir leicht, Prioritäten zu setzen, Ressourcen sinnvoll zu allokieren und Projekte strukturiert zu führen, um Go-to-Market Strategien effektiv zu entwickeln und umzusetzen.
• Du bist erfahren im Management seniorer Stakeholder (VP, MD, Executive Committee)
• Du verfügst über ausgezeichnete verbale und schriftliche Kommunikationsfähigkeiten, um komplexe Ideen klar und überzeugend zu vermitteln
• Du sprichst fließend deutsch und englisch (jeweils mindestens C1-Niveau)

Besonders interessant sind für uns außerdem: 

• Erfahrung in einem Scale-up-Unternehmen
• Erfahrung im Medtech-Bereich

Was wir Dir bieten

• Ein von Doctolib gesponsertes Deutschlandticket, wenn Du aus dem Büro oder im Hybridmodus arbeitest
• Eine betriebliche Krankenversicherung mit tollen Zusatzleistungen
• 28 Urlaubstage + 1 Tag zusätzlich für jedes volle Beschäftigungs-Kalenderjahr (max. 30 Tage)
• Teilnahme an Doctolibs langfristigem Mitarbeiterbeteiligungsprogramm DoctoGrowth
• Die Möglichkeit, bis zu 10 Tage im Jahr aus dem Ausland zu arbeiten
• Eine betriebliche Altersvorsorge (bAV) mit einem Arbeitgeberzuschuss von 40 % (15 % während der Probezeit) 
• Das Doctolib Parent Care Programm, das einen Monat Elternzeit extra u.v.m. enthält
• Kostenlose Mental Health- und Coaching-Sessions über einen externen Partner 
• Zusätzlich zu gesunden Snacks und einem regelmäßigen Frühstücksbuffet, bieten wir Essensgutscheine
• Ein gefördertes Sportangebot mit unserem Partner Urban Sports Club
• Für pflegende Betreuungspersonen und Beschäftigte mit Behinderungen gibt es ein Angebot, das flexiblere Arbeitszeiten, zusätzliche Freistellung aus medizinischen Gründen und psychologische Unterstützung beinhaltet

Der Interviewprozess

• Recruiter Interview
• Hiring Manager Interview
• Case Study Interview
• Finales Interview mit dem VP
• Referenzen

Job Details

• Festanstellung in Vollzeit mit attraktivem Gehaltspaket
• Arbeitsort Berlin
• 2 Tage Homeoffice / Woche
• Startdatum ab sofort

Wir verfolgen die Vision, die Gesundheit aller zu verbessern. Dies spiegelt sich auch im Recruiting wider. Wir evaluieren Bewerbungen ausschließlich auf der Grundlage von Qualifikation und Motivation. Diskriminierung wird bei uns nicht toleriert.

Je diverser unser Team und die Ideen sind, desto mehr wird unser Produkt die Gesundheit unserer Nutzer:innen verbessern können. Deshalb laden wir Dich ein, Dich bei uns zu bewerben, unabhängig von Geschlecht, Religion, Alter, sexueller Orientierung, ethnischer Herkunft oder Behinderung. 

Um Chancengleichheit zu gewährleisten, kannst Du in deiner Bewerbung auf Angaben wie Fotos, Alter, etc. verzichten. Lass uns bitte wissen, welche Vorkehrungen wir treffen können, um Dich bestmöglich zu unterstützen. 

Wir freuen uns, mit Dir das Gesundheitswesen zu digitalisieren!

Alle bereitgestellten Informationen werden von Doctolib für das Bewerbungsmanagement verarbeitet. Für Details zur Datenverarbeitung klicke bitte hier. Bei Fragen oder wenn Du Deine Rechte wahrnehmen möchtest, wende Dich bitte an hr.dataprivacy(at)doctolib.com.

Brief summary of role:

The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers.  This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support.  CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams.  This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes.

What you’ll be doing:

• Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
• Build and maintain strong working relationships with operational and project-level stakeholders.
• Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.
• Monitor account health and usage trends to identify risks and drive proactive customer engagement.
• Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals.
• Surface expansion and retention risks to account teams.
• Support renewal processes by providing usage insights, ACV checks, documentation, and customer context.
• Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst.  Track progress against KPIs for adoption, retention, and growth.
• Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.
• Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.

What we are looking for:

• 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.
• Experience facilitating onboarding, training, or engagement programs with customers.
• Bachelor’s degree preferred or equivalent experience.
• Construction industry experience is strongly preferred.
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
• Strong verbal and written communication skills with the ability to deliver product training effectively.
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
• Strong customer relationship-building skills with a customer-centric mindset.
• Ability to interpret product usage data to identify adoption risks or growth opportunities.
• Strong collaboration skills and willingness to work cross-functionally.
• Problem-solving mindset with the ability to troubleshoot customer issues independently.
• This role requires the ability to travel. The average travel requirements of this role are up to 25%.

Why join us:

• Join one of OpenSpace’s best performing teams and lead growth in a priority European market
• Category defining product with clear customer value and strong references
• Competitive compensation including base salary, variable componet and benefits
• Strong collaboration across Sales, Marketing, Customer Success and Product

As a Brand Manager for VALORANT Eastern Europe, you will lead the strategic and tactical delivery of publishing across multiple markets, translating VALORANT’s global vision into a cohesive, multi‑market strategy that drives deep player engagement and meaningful business results. You will act as the senior publishing leader for your region, connecting product direction, marketing strategy, and esports delivery to create authentic and impactful experiences for players.

You will be accountable for defining and executing publishing strategies that balance global consistency with local relevance, ensuring that each market’s cultural and competitive context is reflected in how we show up. Partnering closely with global and regional product leadership, you will influence product priorities, shape multi‑market go‑to‑market plans, and guide execution across campaigns, creator partnerships, esports integrations, and community initiatives.

Operating at both a strategic and tactical level, you will lead cross‑functional teams, manage significant budgets, and act as the primary advocate for your markets to global leadership. Your ability to connect insight‑driven strategy with high‑impact execution will be critical in growing VALORANT’s presence, deepening community connection, and delivering on both player and business outcomes.

Reporting to the Publishing Manager DACH & Eastern Europe, the Brand Manager Eastern Europe will be based in Berlin (Germany).

Responsibilities:

• Develop and own a cohesive multi‑market publishing strategy for your region that delivers against global product goals and local player needs
• Translate global product priorities into tailored market plans that maximize player engagement and business impact
• Act as the primary publishing voice for your region in global product discussions, shaping product and publishing decisions with regional insight
• Lead integrated go‑to‑market plans that connect product beats, esports moments, creator activations, and cultural opportunities
• Oversee large‑scale budgets, making data‑driven investment decisions across multiple markets
• Build, guide, and align cross‑disciplinary teams across publishing, esports, community, creative, and commercial functions
• Track and assess performance across campaigns and markets, applying insights to continuously optimize strategy and execution
• Cultivate strong relationships with regional partners, media, agencies, and key influencers to amplify VALORANT’s impact across your cluster

Required Qualifications:

• 7+ years in publishing, marketing, or product management, preferably in games, entertainment, or tech
• Proven experience leading high‑impact, multi‑market campaigns from strategic planning through to execution
• Demonstrated ability to influence product direction through market insight and player advocacy
• Strong leadership skills with experience managing cross‑functional and distributed teams
• Deep understanding of FPS gaming culture and the VALORANT player community
• Exceptional communication skills, fluent in Polish and English
• Strong budget ownership experience with a track record of maximizing ROI across multiple markets

Desired Qualifications:

• Experience driving publishing strategy for major game launches or sustained live service products across multiple countries
• Proven success integrating esports, live events, and cultural moments into holistic brand strategies
• Strong analytical and strategic planning skills, with the ability to translate complex insights into actionable publishing tactics
• Experience mentoring and developing other publishing professionals

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players.  We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

About the Role

As a Channel Sales Manager (Bilingual - German/English), you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing reseller partners. You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence in Germany.

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline with net new end-user customers through strategic reseller partners. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute Regional Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business via Security Integrators or IT VAR partners. Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Local to Germany: Must reside in Germany (ideally Munich) and be open to 50% travel as well as being present in our Verkada office.
• Proven Partner Relationships:  Existing day to day relationships with Bechtle, Medialine, ACP and TD Synnex would be highly desirable.

German Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks and resources. Our perks programs include, but are not limited to:

• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Car & Gas assistance
• Home Office reimbursement
• Pension plan (“Direktversicherung”)

Additional Information

• You must be independently authorized to work in Germany. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

The Opportunity

Monks is seeking an experienced, German-speaking Senior IT Project Manager to lead a complex Transition & Transformation (T&T) project on behalf of our manufacturing client in Northern Germany.

This role requires deep expertise in IT outsourcing, particularly in managing the transition from an existing IT service provider to a new, contracted provider. You will act as a key representative for our customer, ensuring the project is delivered on time, within scope, and compliant with contractual agreements. You will work as a subcontractor closely with our team.

Key Responsibilities

The Senior Project Manager will spearhead the T&T initiative, focusing primarily on:

• T&T Leadership: Leading the transition of end-user services, including User Help Desk and Service Management, from the incumbent to the new provider, encompassing nearshore delivery centers.

• Contractual Compliance & Coaching: Coaching the customer's project team on the contract-compliant implementation of the T&T project, utilising in-depth knowledge of complex outsourcing contractual frameworks.

• Governance & Coordination: Establishing governance and committee structures (various boards) and coordinating project management activities across two main European locations.

• Performance Monitoring: Monitoring the project schedule, T&T milestones, and cooperation obligations of both the customer and the new service provider to ensure objectives are achieved.

• Communication & Reporting: Supporting internal and external communication with stakeholders and transforming project activities into a recurring weekly/monthly management reporting rhythm.

• Collaboration: Regularly aligning with the Monks team on commercial and contract change topics, and supporting the final acceptance of T&T results.

Requirements

• Proven experience as a Senior Project Manager in the field of IT Outsourcing.

• Demonstrable track record of managing complex Transition & Transformation (T&T) projects.

• Fluency in German is required to effectively manage communication with the client and local teams.

• Ability to maintain strict confidentiality, including signing a project agreement and a very strict personal NDA (Non-Disclosure Agreement).

About the role

We are looking for a Senior Product Manager to own and evolve one of the most important areas of the Typeform experience, product usage and growth.

This role sits at the intersection of Product, Data, Marketing, and Lifecycle. You will own the full journey across onboarding, activation, retention, and engagement, helping customers discover value faster and return more often.

The opportunity is significant. We have a strong testing and publishing motion, but there is still a large gap between users creating forms and becoming active, retained customers. This role is central to improving that journey and turning usage into sustainable revenue growth.

You will partner closely with Lifecycle Marketing, PMM, Research, Data, and Engineering to define and execute a clear growth strategy across the customer lifecycle. This is not a role for someone who waits for perfect information or builds roadmaps around ideas alone. We are looking for someone who starts with the problem, uses data to identify opportunities, and moves quickly to test and learn.

Things you will do

• Own the onboarding, activation, retention, and engagement product experience end to end
• Build and drive an integrated growth roadmap alongside Lifecycle Marketing and PMM
• Define product strategy for your area, grounded in customer insight, business impact, and data
• Identify friction points across the user journey and turn them into fast, testable opportunities
• Lead experimentation across onboarding flows, engagement loops, and retention initiatives
• Partner closely with Research and Data to deeply understand customer behavior and usage patterns
• Bring structure and clarity to prioritization, helping teams focus on the highest impact opportunities
• Drive measurable improvements across activation, repeat usage, and engagement metrics
• Influence cross functional teams across Product, Marketing, and Leadership to create shared accountability around growth outcomes
• Raise the quality bar across product thinking, experimentation, and execution discipline

What you already bring to the table

• Strong product management experience working on growth, onboarding, retention, or engagement problems
• A proven track record of improving product usage metrics that translate into meaningful business impact
• Deep experience with experimentation and hypothesis driven product development
• High comfort level working with product analytics tools such as Amplitude or similar platforms
• Strong product intuition and the ability to balance speed with thoughtful decision making
• Experience partnering closely with Lifecycle Marketing, PMM, Data, and Research teams
• Strong communication skills with the ability to simplify ambiguity into clear next steps
• A highly customer centric mindset, grounded in both qualitative and quantitative insight
• Bias for action, strong ownership, and the ability to operate effectively in fast moving environments
• Humility and openness to feedback, with a focus on outcomes over ego

Nice to have

• Experience working on PLG or SaaS growth motions
• Experience with tools such as Fullstory or equivalent behavior analytics platforms
• Experience scaling onboarding or lifecycle experiences across multiple customer segments
• Experience working on products with large scale usage and experimentation environments

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions:

• Building and leading a high-talent, high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
• Raising the bar on technical excellence, cultural leadership, and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.

Areas of ownership:

• Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
• Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
• Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.

Who you are:

• A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
• A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
• Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
• Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.

Our Engineering Values

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire.

Our recruiting process:

Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets.

Areas of ownership:

• Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry.
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

• 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
• A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
• A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe.
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• Professionally fluent in German and English, with Turkish language skills being a significant strategic asset.
• Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. 
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. 
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. 
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. 
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. 
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. 
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. 
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas of ownership:

• Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who you are:

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Dublin or Munich for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID 426134

Role

We are looking for a Product Manager — Public Notifications & Communications to take our customer-facing notification experience to the next level. Nebius already has a working notification infrastructure — multi-channel delivery (email, Slack, in-console) and integrations across the platform. The next step is turning this foundation into a product: richer message content, self-serve access for all product teams, proactive system health signals, and communication quality that sets Nebius apart from hyperscalers.

What you will do

• Own the product vision and roadmap for the Notifier platform — expanding from core delivery infrastructure to a self-serve notification system usable by all Nebius products.
• Define and evolve notification standards: content guidelines, severity taxonomy, actionability requirements, and delivery SLAs across all channels.
• Improve maintenance communication: sharpen pre-notification processes, message quality, and multi-product coordination.
• Identify opportunities to reduce notification noise at scale and introduce missing event types that customers would find genuinely valuable.
• Work with platform teams to introduce proactive system health alerts — giving customers visibility into cluster state before issues escalate.
• Track and report notification quality metrics: delivery rates, customer feedback, and satisfaction trends.

What we expect

• Strong product opinion on when a notification adds value versus creates noise.
• Familiarity with cloud operational communication patterns: maintenance windows, service status, system health alerts.
• Technical understanding of notification delivery systems: queues, retry logic, multi-channel routing.
• Ability to set and evolve quality standards — including defining content policies and message templates.

Nice to have

• Experience with cloud infrastructure platforms (IaaS, PaaS) and their operational communication patterns.
• Familiarity with reliability concepts: SLOs, error budgets, maintenance windows.
• Experience driving cross-team product initiatives — aligning multiple engineering teams around shared requirements and delivery.

Success in this role

• All Nebius product teams can self-serve new notification types without cross-team coordination overhead.
• Notification content is consistently specific, actionable, and relevant — customers see notifications as a useful signal, not noise.
• Maintenance communication is timely and consistent across all products and regions.
• Customers have proactive visibility into cluster health before issues affect their workloads.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Our Sales department is hiring an Inside Channel Account Manager for the DACH region. This high-profile position will have frequent communication with our senior leadership teams. The Channel Account Manager will work closely with the Nozomi Networks’ sales and technical teams to build a strong pipeline of incremental channel-led business to ensure the continued growth in the region. The ideal candidate will thrive in a fast-paced environment. You will be passionate about selling and helping advance innovative solutions with Distributors, Resellers, System Integrators, OEM partners and MSSPs.

In this role, you will:

• Work with colleagues to develop a regional channel partner strategy for the DACH region
• Recruit targeted and specific channel partners to the Nozomi Networks’ channel program where necessary
• Ongoing technical and sales enablement of channel partner ecosystem
• Ongoing management of channel and technology partner relationships
• Develop and present regular metrics reporting by partner
• Exceed quarterly results for sales bookings
• Meet / Exceed Channel specific Objectives and Key Results (OKR’s)
• Learn new and emerging technologies and remain current with information security news, techniques, and trends
• Attend industry trade shows and security related conferences in support of activities
• Work closely with Marketing to design and implement promotions, campaigns and awareness with channel partners
• Perform additional responsibilities as needed to support channel strategy execution and overall business objectives.

To be successful in the role, you will have:

• Bachelor’s degree or Master’s degree or equivalent experience
• Proven sales experience in technology software or information security
• Strong track record of driving high-quality, repeatable pipeline generation by conceiving, executing, and reporting scalable partner ecosystem programs that consistently deliver measurable revenue impact
• High Performer who goes above & beyond
• Can demonstrate strong relationships with existing channel partners in region
• Leverage strong OT knowledge base to align partner solutions with customer operational technology environments
• Can demonstrate experience building and/or managing a regional channel program for a software vendor (IoT / OT Security)
• Familiarity with the federal ecosystem and key federal partners is preferred
• Ability to work effectively as a remote employee
• Excellent communication skills and ability to interact with partners, colleagues and customers on a daily basis
• Fluent in both written and spoken English 
• Fluent in both written and spoken German
• Willingness to travel extensively (often with short notice)

Competencies

• Active Listening and Communication
• Business Insight and Acumen
• Drive for Results (Get things done)
• Emotional Intelligence (EQ), Interpersonal skills and Empathy
• Objection Handling, Influencing and Negotiation
• Planning & Organizing
• Prospecting and Lead Generation
• Relationship Building and Customer Focus
• Sales Process and Pipeline Management
• Solution Orientated Mindset
• Teamwork, Collaboration and Cultural Alignment

#LI-Remote

#LI-AF1

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products and driving their growth on the platform. In this role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

Day-to-day in this role you’ll:

• Wolt´s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Our humble expectations 

• Experience: +5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
• Strategic thinking: Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt’s KPIs and financial targets.
• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge). 
• Sales: Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.
• Time Management: Good time-management skills with a problem-solving attitude
• Interpersonal Skills: Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Proactivity: High sense of ownership and proactivity
• Tools:  Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making. Advanced Microsoft Excel / Google Sheets knowledge
• Language Skills: Fluent in German and excellent English skills.

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you’re the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

We are seeking a strategically driven Global Senior Brand Marketing Manager to join our centralized Brand Growth team. As part of our new global operating model, all brand strategy and creative development are unified under one structure to ensure stronger consistency, sharper positioning, and scalable brand impact across markets.

In this role, you will focus on translating business priorities, customer insights, and market challenges into clear brand strategies and campaign platforms. You will partner closely with Growth & Innovation, broader Marketing, Product, and Commercial teams to define the role of brand in solving business problems—while working with internal creative and /or external creative agencies, who will lead concept development and production execution.

This is a senior brand strategy role at the intersection of business, insight, and creative direction. The role reports to the Global Head of Brand Marketing.

Key Responsibilities

Brand Strategy & Narrative Development

• Translate business priorities, growth objectives, and customer challenges into clear brand strategies and campaign briefs
• Define the role of brand across key business moments, ensuring alignment between commercial goals and long-term equity building
• Contribute to the evolution of our global brand positioning, narrative frameworks, and value propositions
• Identify strategic opportunities to strengthen differentiation and mental availability across markets

Global Brand Scaling & Execution

• Translate global and market strategies into scalable, market-ready brand frameworks and execution models
• Define how campaigns and brand initiatives are adapted and activated across diverse markets and touchpoints
• Lead the development of toolkits, playbooks, and planning frameworks to enable consistent, high-quality execution
• Identify opportunities to improve speed, efficiency, and creative effectiveness at scale
• Feed market insights and performance learnings back into global strategy to continuously improve relevance and impact

Strategic Briefing & Agency Direction

• Develop high-quality strategic briefs grounded in insight, data, and business context
• Partner with internal creative and external creative agencies to shape campaign platforms and brand concepts
• Provide strategic guidance and feedback to ensure creative work aligns with defined brand and business objectives
• Act as a strategic counterpart to agency partners, ensuring clarity of direction and consistency of messaging

Cross-Functional Business Partnership

• Collaborate closely with Growth & Innovation, broader Marketing, Planning, Product Marketing, Commercial, and Market teams to understand evolving business needs
• Ensure brand strategies support acquisition, retention, and engagement priorities without compromising long-term brand equity
• Align on campaign objectives, target audiences, and success metrics before creative development begins
• Support senior leadership with clear articulation of brand strategy and its commercial impact

Brand Governance & Strategic Consistency

• Safeguard global brand positioning and ensure strategic coherence across initiatives
• Contribute to the development and refinement of brand frameworks, messaging hierarchies, and strategic toolkits
• Ensure brand thinking is embedded early in planning cycles rather than applied late in execution

Insight & Performance Integration

• Leverage customer insight, cultural trends, and performance data to inform brand strategy decisions
• Monitor campaign outcomes and feed learnings back into future brand direction
• Help define the metrics that link brand impact to business growth

Qualifications

• 8-12+ years of experience in brand strategy, brand marketing, or strategic planning roles within global or multi-market organizations
• Strong experience translating business challenges into brand strategy, positioning and campaign platforms
• Proven experience scaling brand initiatives across multiple markets, including developing toolkits, playbooks, or frameworks that enable consistent and effective execution
• Experience developing strategic briefs and working closely with creative agencies
• Ability to connect brand-building with commercial outcomes (e.g., acquisition, retention, mental availability, share of search)
• Experience working cross-functionally across global and local teams in complex organizations
• Strong analytical and insight-driven mindset
• Excellent communication and storytelling skills, with the ability to articulate strategy and influence senior stakeholders
• Strategic thinker with strong judgment and a track record of driving clarity and impact in ambiguous environments

As the Senior Global Integrated B2B Marketing Manager for Wolt for Work, you will own the end-to-end marketing direction for one of Wolt’s most strategic B2B business units. You will act as the marketing lead for Wolt for Work, responsible for turning business goals into clear priorities, strong narratives, and focused go-to-market execution across markets.

What you’ll be doing

This role is about direction, judgment, and orchestration. You will work with specialized B2B marketing functions such as product marketing, content, paid, lifecycle, events, creative, brand, and PR, who own craft and execution. Your job is to make sense of it all, ask the hard questions, challenge assumptions, and ensure everything ladders up to one cohesive strategy that drives growth.

You will operate as a senior, trusted partner to product and commercial leaders, leading through influence rather than people management, and acting as a force multiplier for the entire marketing organization.

Day-to-day in this role, you’ll:

• Own the global integrated marketing strategy and initiative roadmap for Wolt for Work, aligned with business, product, sales, and regional priorities
• Act as the main marketing lead for the Wolt for Work business unit, partnering closely with global and local product and commercial stakeholders
• Translate business goals into clear, focused 360-degree marketing plans across the funnel
• Bring together product marketing, content, paid, lifecycle, events, brand, creative, and PR into cohesive GTM programs, while functions own execution
• Own selected global and market-level initiatives end-to-end, from problem definition to delivery and impact measurement
• Define priorities and make clear tradeoffs to ensure focus on the highest-impact opportunities
• Shape the Wolt for Work narrative in the market, including brand positioning, key messages, and external storytelling
• Define and track success metrics across awareness, adoption, and revenue, turning performance into clear insights and recommendations
• Manage allocated campaign budgets with accountability for impact and ROI
• Identify gaps, missed opportunities, and risks early, and actively push for better focus, quality, and outcomes
• Drive alignment and momentum across teams and senior stakeholders without direct authority

Our humble expectations

• Proven experience owning integrated B2B marketing in a complex, fast-moving, or multi-market environment
• Strong cross-functional marketing background, with hands-on understanding of demand generation, product marketing, lifecycle, content, and brand, even if you did not specialize in all of them
• Strategic and commercial mindset, comfortable owning direction, prioritization, and outcomes
• Confidence to challenge, ask tough questions, and push for clarity while remaining collaborative and constructive
• Ability to create structure and focus in ambiguous or loosely defined situations
• Demonstrated ability to lead through influence and build trust with senior stakeholders
• Strong analytical skills, including defining KPIs and using data to guide decisions
• Clear, confident communicator who can align teams around a shared direction
• Fluent (C2-level) in both German and English.
• Experience in SaaS, platforms, or multi-product B2B businesses is a strong plus

What we offer

• The opportunity to build something meaningful and global, surrounded by kind and ambitious people.
• A chance to shape how Wolt’s B2B products reach and impact businesses across markets.
• Lots of learning, growth, and ownership in a high-growth tech environment.
• Competitive salary and benefits, including eligibility for our long-term incentive plan.
• A genuinely supportive culture that values diversity, curiosity, and getting better every day.

Next steps

If this sounds like the challenge you’ve been looking for, we’d love to hear from you! Submit your application, and our Talent Acquisition Partner will be in touch.

Our hiring process typically includes:

• An introductory chat with our TA team.
• A conversation with the Hiring Manager and the team.
• A practical task or case study (for relevant roles).
• Final interviews with the wider team.

We review applications on a rolling basis — so apply today!

At Wolt, we’re building the most trusted and loved everyday destination for our consumers. The Consumer team plays a central role in shaping how users experience Wolt - from subscriptions and affordability to discovery and overall value. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Manager, Global Deals leader to join our team. In this role, you’ll architect first-of-kind commercial models and lead high-stakes negotiations to solve Wolt’s most complex growth constraints.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Global Business and Corporate Development team. We are a small group of experienced deal professionals responsible for DoorDash’s most complex partnerships across DoorDash, Wolt, and Deliveroo, architecting bespoke mechanics where conventional playbooks fall short.

Here’s what your day-to-day might look like:

• Originate Commercial Theses: Partner with Wolt leadership to diagnose growth constraints and develop the strategies required to unlock incremental impact through partnerships.
  
  
• Build from First Principles: Structure "first-of-kind" commercial partnerships, creating original deal mechanics for ambiguous opportunities that don't fit standard templates.
  
  
• Lead High-Stakes Negotiations: Act as the primary representative for Wolt with senior counterparts at global platforms and significant local market players.
  
  
• Align Executive Leadership: Develop trusted relationships across Product, Finance, and Marketing to secure the internal resourcing and commitment needed to bring complex deals to life.
  
  
• Own the Deal Trajectory: Work in lockstep with Legal to refine and close agreements, ensuring terms serve as a de-risked roadmap for long-term execution and measurable impact.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Significant Experience in Complex Dealmaking: Proven ability to close non-standard, high-impact deals within digital platforms, consumer marketplaces, or financial services.
• Elite Commercial Judgement: A track record of converting ambiguity into clear commercial models that both executives and technical teams can rally behind.
• Mastery of Negotiation: Seasoned experience driving the full deal process from ideation to execution, knowing when to lean in and when to walk away from deals that won't move the needle.
• Strategic Stakeholder Management: The ability to navigate sophisticated, multi-faceted organisations and align disparate internal views into a single, unified thesis.
• Executive Presence: Experience engaging directly with C-suite counterparts at global brands, driving results through high-level pattern recognition and relationship building.

The Global Support team drives Wolt’s long-term strategy, scalable processes, and sustainable business models across our 30+ markets. We work closely with regional teams, and functional leaders across Product, Analytics, Legal, Other Global functions and more to execute high-impact, company-wide initiatives.

We’re looking for a Strategy & Operations Manager to join our Global Support team. In this role, you will redefine how we collect, analyze, and act on refunds and contact rate, working closely with regional and product teams to improve customer experience - ensuring their voices shape our decisions and initiatives. 

Strategy and Operations Managers are critical in standardising and improving our operating models across our markets. To be successful in this role is to have an impact across multiple markets in a way that positively impacts our overall customer experience and helps us become more financially efficient as a business. 

What you’ll be doing

The Employee’s duties and responsibilities include among other things:

• Optimize Contact Rate Reduction: Systematically analyze and address key drivers of customer support inquiries. Develop and implement high-impact process improvements, prioritize automation opportunities, and collaborate with the Support Product team to enhance self-service solutions.
• Drive Data-Backed Operational Excellence: Establish and refine KPIs to monitor performance, conduct deep-dive analyses to identify trends, and generate actionable insights that inform strategic decisions.
• Strategic Stakeholder Engagement: Build and maintain strong partnerships with Regional Support, Product, Analytics, Merchant Operations, and Delivery Operations teams to drive alignment on key business objectives.
• Expand Outsourcing Capabilities: Strategically assess and implement internal and external outsourcing opportunities to optimize cost, efficiency, and service quality.
• Ensure Agile Response to Business Needs: Maintain a proactive and flexible approach to addressing urgent operational challenges—whether responding to performance fluctuations in specific markets, supporting new product launches, or facilitating entry into new markets.
• Scale Wolt’s Operational Model: Identify and execute opportunities to enhance tools, products, and workflows across functions, ensuring operational efficiency and scalability as the business grows.

Qualifications 

• Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment. Experience in tech, support, or delivery is a plus, but not required
• Data-driven & Analytical – Strong skills in analytics, research, and problem-solving. You use data to drive strategy, monitor performance, and uncover improvement opportunities.
• Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities. You thrive in structured problem-solving and have a bias for action.
• Excellent Communication – Strong storytelling and data-backed decision-making. You communicate insights and strategic visions clearly at all levels.
• Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
• Tooling –  Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.
• Additional Requirements – Fluency in English and valid EU work authorization. 

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

We are seeking a versatile Tax Technology Manager to support our growing EMEA and beyond scope. This role connects tax, technology, and data — ensuring our systems and processes enable compliant, efficient, and scalable  across the region.

The ideal candidate combines a strong understanding of indirect tax (particularly VAT and e-invoicing) with an ability to partner cross-functionally and translate tax requirements into smart, tech-enabled solutions. You don’t need to be a developer or automation engineer — but you must be able to see opportunities, shape solutions, and drive them to execution by partnering with tax, engineering, accounting, data ops, and automation teams etc.

Key Responsibilities

• Lead and coordinate the implementation of tax-related technology solutions, ensuring compliance with new or changing legislation (e.g., e-invoicing, digital reporting, VAT mandates).
• Represent Tax in engineering, product, and finance initiatives — ensuring that new business rollouts and systems capture all relevant tax requirements.
• Partner with vendors and internal system owners to integrate and maintain compliance tools
• Support data governance and system control frameworks, ensuring audit (SOC) readiness, traceability, and documentation across tax technology systems.
• Drive standardization of tax processes and tools across entities and regions (Wolt, DoorDash, Deliveroo).
• Build strong partnerships with engineering, data, automation, and finance teams to ensure tax technology needs are prioritized and delivered effectively.
• Act as a bridge between tax and technology — translating regulatory and compliance requirements into actionable system and process specifications.
• Collaborate with local tax teams to ensure regional regulatory nuances are accurately reflected in the design and functionality of tax technology solutions.
• Identify automation and efficiency opportunities across tax processes and drive them from concept through delivery while collaborating with the automation and data ops to teams to develop scalable solutions..
• Promote adoption and consistent use of tax technology solutions across regional and global tax teams.
• Provide training, documentation, and user support for new tools and processes.
• Champion a culture of continuous improvement — gathering feedback, measuring outcomes, and iterating on solutions post-implementation.
• Develop and maintain a joint roadmap with cross-functional teams, balancing strategic priorities and operational capacity.
• Ensure strong governance around tax technology initiatives, including change management, security, and compliance oversight.

Qualifications & Experience

• Understanding of indirect tax (especially VAT), e-invoicing, and digital tax compliance frameworks in the EMEA region.  Understanding of other areas in tax such as Direct Tax, DAC7 etc is a plus
• Understanding of commercial tax engines (ie Vertex)
• Proven track record of supporting or optimizing tax technology solutions in a multinational environment.
• Familiarity with data flows and ability to partner effectively with data and automation teams.
• Strong analytical mindset
• Project management experience
• Excellent communication and stakeholder management skills — able to explain complex tax technology topics to both technical and non-technical audiences.
  Accounting/tax qualification or relevant technology certification preferred.
• Understanding and display of using AI tools

This role will require traveling dependent on where the employee is based. We anticipate a 25% travel rate if the candidate is based in either Helsinki or London.

We are looking for a Product Manager to join the Courier Group, Compliance Team. The Courier Group builds products that power the end-to-end courier experience and logistics at Wolt, from onboarding to earnings, engagement, task assignment, and compliance. The group spans multiple product teams working together to ensure that couriers can start, operate, and grow on Wolt safely, efficiently, and in compliance with local regulations.

The Compliance Team ensures that Wolt’s courier platform operates within the boundaries of diverse regulatory environments, while maintaining a simple and trusted experience for couriers, third-party service providers, and internal teams. This includes identity verification, document management, classification, privacy safeguards, and scalable compliance automation.

What You’ll Do

As the Product Manager for Compliance, you’ll work with a cross-functional team of exceptional engineers, designers, analysts, and product people in a high-impact, high-visibility role. You’ll define the vision and roadmap for courier compliance at Wolt, balancing business scalability, user trust, and regulatory integrity. You’ll connect with country teams to understand local regulatory requirements and cultural nuances, collaborate with legal and operations partners, and align with other product teams to make sure compliance flows are seamlessly embedded across the courier lifecycle.

Your work will include leading multiple projects and cross-team initiatives across the product lifecycle, from discovery to delivery. You’ll partner with Legal, Operations, and Policy teams to design compliance systems that are both locally adaptive and globally scalable. You’ll ensure that product experiences for different courier models remain clearly distinct and compliant, while driving automation and efficiency in ID verification, document management, and audit workflows. A key part of your role will be developing a deep understanding of couriers, regulators, and internal users, enabling you to build solutions that make compliance seamless and effortless for everyone involved.

Our Humble Expectations

You could come to this role from a variety of backgrounds, but ideally, you have:

• Demonstrated experience as Product Manager, preferably within B2C product domains
• Excellent communication skills, with the ability to influence cross-functional stakeholders and simplify complex legal or technical topics.
• A mix of analytical ability, technical understanding, and business judgment — with the go-getter mindset of a “start-up CEO.”
• A strong track record of working with and coaching cross-functional teams, including engineers, data analysts, finance, legal, and ops.
• Experience building globally scalable systems that adapt to local market variations.

Next Steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

We are looking for a Product Manager to join our Courier and Delivery Experience team. This role will focus on ensuring world-class courier and consumer delivery experiences while optimizing the delivery process for operational excellence. The team’s focus is on enhancing key touchpoints in the courier journey, ensuring seamless delivery experiences, and developing product innovations that improve Courier and Consumer experiences and reliability.

You will play a crucial role in shaping the courier experience, ensuring that our couriers feel valued and supported while enhancing the efficiency of deliveries. By blending operational expertise with a deep understanding of courier needs, you will improve the user journey from onboarding couriers to completing deliveries. From designing new features that boost courier satisfaction to refining delivery processes, your work will contribute to key metrics across courier engagement, performance, and satisfaction.

The ideal candidate will have an exceptional track record in product management, with proven success in working with cross-functional teams across engineering, design, product, and operations. You will define the vision and roadmap for courier and delivery experiences across multiple projects. Working in partnership with business stakeholders, you will also collaborate on cross-team initiatives, contributing to the broader business strategy while ensuring a deep understanding of the courier experience.

Our humble expectations

You could come to this role from various backgrounds, but ideally, you bring:

• Several years of experience in product management, specializing in consumer-facing products, courier services, delivery systems, or logistics.
• Demonstrated expertise in supporting cross-functional teams and fostering operational excellence in fast-paced, high-demand industries.
• Proven track record in building products influencing cross-functional teams, including engineering, data, design, and operations.
• Expertise in developing user-centric products, with the ability to address complex user experience-related challenges.
• High ownership and collaborative capabilities, making thoughtful decisions, and focusing on product details to ensure execution aligns with the vision.
• Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company-wide goals and fostering bottom-up alignment from your team.
• Ability to focus on the bigger picture, creating solutions that benefit couriers, operations, and customer experiences across the organization.
• Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners, while confidently engaging with leadership in a high-visibility role.

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

Day-to-day in this role you’ll:

• Wolt´s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Our humble expectations 

• Fluency in German and good English skills

• 3–5 years of experience in Account Management, Sales, Category / Vendor Management, or Marketing positions

• BA or MA degree in a relevant field (e.g. Business Management, Marketing)

• Understanding of sales principles and ability to deliver excellent partner experience

• Strong verbal and written communication skills with an ability to build relationships

• Good time-management skills with a problem-solving attitude

• High sense of ownership and proactivity

• Knowledge or previous exposure to analytical dashboards (e.g. Looker, Power BI) or data-driven decision-making

• Advanced Microsoft Excel / Google Sheets knowledge

• Willingness to travel regularly to meet key partners within the assigned city or region

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you’re the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

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Bist du ein erfahrener und strategischer Account Manager mit einer ausgeprägten "Service zuerst"- und analytischen Denkweise? Reizt dich eine herausfordernde Rolle in einem der am schnellsten wachsenden Unternehmen Europas? Wenn ja, dann freuen wir uns auf ein Gespräch mit Dir!

Deine Aufgaben

Unser Account Management Team ist das Herz und die Seele von Wolt und stellt den Erfolg all unserer bestehenden Restaurant Partner und von Wolt in Deutschland sicher. Da Wolt sowohl im Umfang als auch im Angebot wächst, muss die Stärke unserer Account Management Abteilung entsprechend wachsen.

Als Account Manager bei Wolt bist du verantwortlich für die Betreuung unserer größten SMB-Händler, die Steigerung der Akzeptanz von Wolts Produkten und die Förderung ihres Wachstums auf der Plattform. In dieser Rolle führst du  kommerzielle Verhandlungen, schließt komplexe Verträge in einem wettbewerbsintensiven Umfeld ab, analysiert und synthetisiert große Datensätze und betreust dein Portfolio mit einem beratenden Ansatz.

Deine täglichen Aufgaben:

• Wolt´s Produkte: Du nutzt dein unternehmerisches Gespür und deine analytischen Fähigkeiten, um die Akzeptanz der Produkte und Dienstleistungen von Wolt bei den Restaurant Partnern in deinem Portfolio zu steigern.
• Strategische Partnerschaften: Du führst komplexe kommerzielle Verhandlungen, um die Partnerschaft mit wichtigen Restaurant Partnern zu stärken und gleichzeitig die finanziellen Ziele für diese Konten zu erreichen.
• Portfolio Performance: Du überwachst kontinuierlich die Performance deiner Portfolios, interpretierst komplexe Datensätze und bietest deinen Partnern datengestützte Beratung.
• Business Reviews: Du führst regelmäßige Meetings durch, präsentierst Business Reviews und leitest Diskussionen mit einem beratenden Ansatz.
• Collaboration: Du arbeitest eng mit dem Marketing Team zusammen, um Kampagnen gemeinsam mit Restaurant Partnern zu planen und umzusetzen.
• Mentorship: Du bist eine erfahrene Persönlichkeit und Wissensquelle im Team und hilfst anderen, sich durch Schulungen und Mentoring weiterzuentwickeln.
• Marktanalyse: Du beobachtest aktiv das Wettbewerbsumfeld und die Feedbackschleife, um die Produktverbesserungen von Wolt zu beeinflussen.

Unsere bescheidenen Erwartungen

• Fließende Deutschkenntnisse und gute Englischkenntnisse

• 3–5 Jahre Erfahrung im Account Management, Vertrieb, Category / Vendor Management oder Marketing

• Abgeschlossenes Bachelor- oder Masterstudium in einem relevanten Bereich (z. B. BWL, Marketing)

• Verständnis von Vertriebsprinzipien und die Fähigkeit, ein hervorragendes Partnererlebnis zu bieten

• Starke mündliche und schriftliche Kommunikationsfähigkeiten sowie die Fähigkeit, Beziehungen aufzubauen und zu pflegen

• Gute Zeitmanagement-Fähigkeiten mit einer lösungsorientierten Denkweise

• Hohes Maß an Eigeninitiative und Verantwortungsbewusstsein

• Kenntnisse oder Erfahrung mit analytischen Dashboards (z. B. Looker, Power BI) oder datengetriebener Entscheidungsfindung

• Fortgeschrittene Kenntnisse in Microsoft Excel oder Google Sheets

• Bereitschaft, regelmäßig zu reisen, um wichtige Partner in der jeweiligen Stadt oder Region zu treffen

Was wir bieten

• Dynamisches Umfeld: Eine Gelegenheit, in einem schnell wachsenden Technologieunternehmen mit Startup-Mentalität zu arbeiten.
• Wirkungsvolle Arbeit: Die Chance, einen bedeutenden Einfluss auf das Wachstum und den Erfolg unserer Einzelhandelspartner zu nehmen.
• Kollaborative Kultur: Eine unterstützende und inklusive Teamkultur, die Innovation und kontinuierliche Verbesserung schätzt.
• Professionelles Wachstum: Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung innerhalb einer globalen Organisation.

Nächste Schritte

Nachdem einer unserer Talent Acquisition Partner deine Bewerbung geprüft hat und feststellt, dass Du die erforderlichen Kriterien erfüllen, wirst du zu den folgenden Schritten eingeladen:

• Kennenlerngespräch (Du lernst Wolt kennen und Wolt lernt Dich kennen)
• Gespräch mit Deinem potenziellen Manager
• Zeig uns, warum Du der beste Kandidat für die Stelle bist! (Case Study)
• Abschließendes Gespräch, in dem wir sicherstellen, dass wir perfekt zueinander passen.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to supermarkets, flowers, toys, books and other exciting products, all referred to as Retail. Your job starts when the retail partner has signed the contract and has been onboarded to Wolt’s platform. As a Retail Account Manager, you’re responsible for managing and developing your portfolio of our key retail partners in Germany. We’re looking for someone with a genuine passion for establishing relationships and improving key business metrics to create results for Wolt, the retail partners, and ultimately the customers. In doing that, you need to have good problem-solving skills, a commercial mindset and a strong passion to deliver exceptional service. If you want to use those skills to digitally enable local brick & mortar stores, you have come to the right place!

On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this relatively new area of our business in Germany. This also means that you must thrive in the ‘start-up’ environment where constant change means there is  always lots to get your teeth into!   

What you will be doing

• Owning the overall partner relationship and driving growth with our retail partners by improving their performance through data driven consultation
• Identifying the focus area in your portfolio and invest into high-potential partnerships
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt’s end customers
• Engage partners in growth conversations (i.e. adding more stores to Wolt across Germany, increasing same-store sales, improving profitability, expanding with new brands, category management and maximizing product inventory on Wolt etc)
• Working closely together with the marketing team to plan and execute campaigns together with retail partners
• Take ownership for projects that help us evolve our retail business. Project goals may vary from driving efficiency over ensuring legal compliance to solving challenges with product data.
• Getting your hands dirty: we’re developing a lot from scratch and you will help to bring structure in how we support our partners

Our humble expectation

• Bachelor or higher degree and job experience with account and/or category management (2-3 years) with a strong drive to grow and develop in this field
• Fluent in German and English is a must to connect with our partners
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Commercial mindset with very good analytical and problem-solving skills
• Structured, detailed, proactive and service-oriented
• High sense of ownership and ambition to go beyond the obvious
• Experience in retail and/or with e-commerce and marketplaces is an advantage

Company Overview

Wolt is the leading local commerce platform across multiple markets in Europe and Asia. We make it incredibly easy for people to discover and get what they want—delivered quickly, reliably, and affordably—while making cities better places to live.

We are now building one of the most advanced Retail Media ecosystems globally, enabling brands and merchants to connect with high-intent consumers through powerful advertising and promotions solutions across 23 markets.

Role Overview

We are looking for an Integrated B2B Marketing Manager to drive the execution and orchestration of communications and media plans for Wolt Ads & Promotions globally.

This role is critical in ensuring that go-to-market strategies, campaigns, and product communications are delivered on time, on budget, and aligned with business OKRs.

Working closely with the Senior Product Marketing Manager, this person will act as the central orchestrator across Paid, Owned, and Earned channels, translating strategy into world-class marketing initiatives, ensuring seamless collaboration between multiple stakeholders and functions.

This is not a strategy-only role,  it is about end-to-end ownership, operational excellence, and making things happen. 

This is a 12 month maternity cover role, with the possibility to extend.

Key Responsibilities

• Own end-to-end execution of integrated marketing campaigns across Paid, Owned, and Earned channels
• Turn strategy into clear, actionable plans — and bring campaigns to life with high quality and attention to detail
• Work closely with Product Marketing, Paid, CRM, Content, Brand, and PR to make sure everything comes together seamlessly
• Keep multiple projects moving across markets, aligning stakeholders and unblocking challenges along the way
• Track performance against OKRs and use insights to continuously improve campaigns and ways of working
• Make sure Sales and local teams have the tools, messaging, and support they need to succeed

What Success Looks Like

• Campaigns launch smoothly and on time across markets
• Teams are aligned and working efficiently toward shared goals
• You have clear visibility on performance and know where to improve
• Insights from markets turn into better campaigns and messaging
• Your work drives measurable growth in Ads & Promotions

Qualifications

• 5+ years of experience in Integrated Marketing, Product Marketing, Demand/Growth Marketing, ideally in digital advertising or tech
• Proven ability to manage complex, multi-stakeholder projects at scale
• Strong project management and organizational skills (experience with tools like Monday, Asana, Jira is a plus)
• Excellent communication skills with the ability to align diverse teams and drive clarity
• Experience working across Paid, Owned, and Earned channels
• Data-driven mindset with the ability to track performance and drive improvements
• Comfortable operating in a fast-paced, high-growth, and ambiguous environment
• Demonstrated ability to lead through influence and build trust with senior stakeholders

Why This Role Matters

This role sits at the heart of Wolt Ads growth. While Product Marketing defines the strategy, the Integrated Marketing Manager ensures execution happens flawlessly—connecting teams, aligning priorities, and turning plans into real business impact.

What we offer

At Wolt, you get the best of both worlds: the dynamic energy of a scale-up with a highly sought-after product, combined with the stability of a well-established company with strong owners and a long-term outlook.

• A unique opportunity to join a growth journey where your ideas about the direction of the company are welcome, and where you can contribute to developing new tools and ways of working
• A Competitive Salary Package and Benefits 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads

Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced Compliance Outsourcing Manager to join our 2LoD team. The Compliance Outsourcing Manager will be responsible for overseeing and managing the institution's compliance with internal and external outsourcing arrangements. This role requires a deep understanding of outsourcing regulatory standards together with knowledge around DORA regulation and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Director, Risk & Compliance.

What you'll be doing

• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and continuous vendor monitoring.
• Developing and implementing the outsourcing and third-party risk management policy and operating model for supply chain and outsourcing management.
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries.
• Providing clear guidance to staff on third-party risk management procedures, risk assessments, and their ongoing accountability.
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements and DORA.
• Maintaining full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
• Preparing regular reports to Senior Management on the status of outsourcing activities, their risks, compliance, and performance metrics.
• Act as the primary escalation point and bridge between WLS and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 4+ years of experience in compliance, risk management, outsourcing, or third-party risk management.
• Knowledge of a broad range of outsourcing and business resilience regulations and its application in financial services.
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements on an ongoing basis.
• Experience in collaborating with cross-functional teams in dynamic environments. Ability to deep dive into various topics and create structures and procedures.
• Data driven in making decisions and measuring results.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Role background

At Wolt, we're committed to ensuring the success of our Merchant Partners while delivering exceptional value to our consumers. We're seeking a proactive and organized Deals Program Manager to optimize our Restaurant Promotions and Deals process. In this pivotal role, you will streamline operations, manage campaigns, and foster collaborations with internal and external stakeholders. As our business expands, the need for a dedicated team member to innovate and optimize our deals framework becomes integral to our sustained success. 

You’re excited about this opportunity because you will…

• Own planning and execution of local and countrywide discount campaigns
• First point of contact for promo/campaign related topics for account management organisation
• Joined ownership of in-App visibility with marketing 
• DRI for platformwide promo campaigns (internal stakeholder management, preparing and communicating promo campaign briefs, lead list creation, progress tracking + post campaign analysis)
• Formulating Data based promo recommendations and guidelines to be shared in pitch decks + performance review
• Ensure Promotions are effectively shown in our Discovery page
• Experiment with automated mails to streamline communication processes
• Develop campaign frameworks for monthly promotions, design relevant acquisition strategies, and act as a liaison between Marketing and Account Management teams
• ​​Collaborate with Product Teams to refine and enhance the deals process.
• Provide feedback, perform quality checks, and execute various deals experiments to drive innovation

Qualifications:

• Experience in project management, operations, or a similar role with a focus on process optimization.
• Proficiency in project management tools like Monday.com or similar platforms.
• Strong problem-solving skills, attention to detail, and a service-oriented approach.
• Excellent communication skills and the ability to work efficiently with tight deadlines.
• Strong presentation skills
• Fluency in English; B1 level German or higher
• Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge

What we offer:

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Flexible working hours policy + 30 days of paid vacation
• Cool office in the heart of Berlin
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• BVG job ticket subsidy
• Weekly all-hands meetings and regular team events

Additional information:

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely fun team, then click below to apply and get the conversation going!

At Wolt, we create technology that brings joy, simplicity and earnings to neighborhoods of the world. As part of that mission, we’re building a unified platform designed to power DoorDash, Wolt, Deliveroo, and future growth. The primary computing platform is mainly a code execution framework that lets product teams compose business logic into graphs, while the team owns the platform, runtime, and operational experience.

We’re now looking for an Engineering Manager to lead our EU-based Computing Platform team. This is a team of 5 engineers working on a foundational, mission-critical platform that helps simplify backend development at scale by reducing operational overhead for product teams and making cross-team changes easier to build, test, and ship. In this role, you’ll grow the team, shape the roadmap, and work closely with product and platform partners and your manager to make the Computing Platform more reliable, performant, and easier to adopt across Wolt, Deliveroo and DoorDash.

What you’ll be doing

This is a high-impact engineering leadership role at the intersection of platform strategy, people leadership, and execution. You’ll lead a team building core capabilities that help engineers ship business logic without owning the burden of running services themselves. Success in this role means growing a strong team, driving clear priorities, and delivering platform improvements that make the Computing Platform easier for developers, and safer, faster and more reliable to use at massive scale.

Day-to-day in this role you’ll:

• Lead, mentor, and grow a team of engineers, creating clarity, strong execution habits, and a healthy engineering culture.
• Own the team’s roadmap and delivery across core Computing Platform areas such as performance, scaling and resource management, I/O optimization, integrations, developer experience, and observability.
• Partner closely with adjacent platform teams and product domains onboarding to Pedregal, turning their needs into platform capabilities and smoother adoption paths.
• Guide architectural and technical decisions for the Computing Platform runtime and developer-facing APIs, balancing reliability, simplicity, and long-term extensibility.
• Raise the bar on operational excellence by improving reliability, debuggability, and support for teams running production workloads on the Computing Platform.
• Help shape the next phase of the Computing Platform as a foundational platform for Wolt, Deliveroo and DoorDash through hiring, prioritization, cross-team alignment, and org leadership.

Our humble expectations

• At least 3+ years of solid experience as an engineering manager, including directly leading and growing a team of engineers in a fast-paced environment.
• At least 5+ years of strong background in backend, infrastructure, product or platform engineering, and good technical judgment when working with distributed systems, runtime platforms, or developer-facing infrastructure.
• You know how to turn an ambitious platform vision into clear priorities, pragmatic execution plans, and reliable delivery.
• You’re comfortable working across team boundaries and partnering with engineering, product, and platform stakeholders to drive alignment and adoption.
• You care deeply about people leadership and know how to coach engineers, create clarity, and build a healthy, high-performing team culture.
• You hold a high bar for engineering quality, reliability, and operational excellence, and can help teams navigate production challenges with calm and structure. 

What we offer

This is an opportunity to lead a foundational platform team working on one of the most important backend building blocks. The Computing Platform is designed to simplify how engineers build and operate business logic at scale, and the work of this team has the potential to influence developer productivity, system reliability, and platform adoption across Wolt, Deliveroo and DoorDash.

You’ll get to work on meaningful engineering leadership challenges with broad scope: growing a strong team, shaping technical direction, and helping define how mission-critical compute platform evolves as more domains onboard. If you’re excited by high-leverage platform work, complex distributed systems problems, and the chance to have impact far beyond a single product surface, this is a rare role to step into.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or office. Our mission is to make cities better by empowering and growing local commerce.

We are now looking for an Enterprise Sales Manager to join our Retail team in Germany. In this role, you will play a critical part in driving Wolt’s growth within the Enterprise retail segment, owning complex sales cycles and building long-term strategic partnerships with some of the largest retailers in the market.

What you’ll be doing:

As an Enterprise Sales Manager, you will be responsible for owning the full sales lifecycle for a portfolio of strategic retail accounts—from pipeline generation through to deal closing and long-term account growth. You will operate in a highly cross-functional environment, working closely with internal stakeholders while engaging senior decision-makers on the client side.

Day-to-day in this role you’ll:

• Own end-to-end sales execution for Enterprise retail accounts, including pipeline development, negotiation, and deal closure  
• Build and manage a strong pipeline (3–5x quota), ensuring consistent deal flow and high conversion rates  
• Lead complex negotiations with C-level and senior stakeholders across large retail organizations  
• Develop and execute account plans to drive long-term growth, retention, and expansion  
• Collaborate cross-functionally with Operations, Product, Marketing, Finance, and Legal to structure and implement deals  
• Drive data-informed decision-making using pipeline analytics, forecasting tools, and performance metrics  
• Leverage AI tools for deal prioritization, account research, and forecasting accuracy  
• Ensure smooth handovers from signed deals to operational teams, minimizing friction and accelerating time-to-launch  

Our humble expectations:

• 5+ years of experience in Retail, E-commerce, Marketplace, or Omnichannel environments  
• Strong track record in Enterprise B2B sales, including ownership of pipeline, deal closing, and revenue targets  
• Proven experience managing long and complex sales cycles with multiple stakeholders  
• Excellent negotiation and stakeholder management skills, including C-level engagement  
• Strong commercial and financial acumen (pricing, unit economics, deal structuring)  
• Ability to operate in ambiguous, fast-paced environments and drive deals forward independently  
• Data-driven mindset with experience in pipeline management and forecasting  
• Strong cross-functional collaboration skills  

Nice to have:

• Experience in Grocery, Drugstore, or Brick & Mortar Retail  
• Exposure to marketplace or platform-based business models  
• Familiarity with logistics or last-mile delivery models  
• Experience leveraging AI or automation in sales or revenue operations  

What we offer:

At Wolt, you’ll be part of a high-growth, entrepreneurial environment where you can have a real impact on how local commerce evolves. This role offers a unique opportunity to work with some of the largest retail players in Germany and shape strategic partnerships at scale.

You’ll gain:

• Ownership of high-impact Enterprise accounts and deals  
• A collaborative, cross-functional environment with strong support from central teams  
• Exposure to cutting-edge tools, including AI-driven sales and analytics capabilities  
• Opportunities for professional growth in a rapidly scaling international company  
• A culture that values autonomy, accountability, and continuous learning  

Next steps:

After submitting your application, our Talent Acquisition team will review your profile and get in touch if there’s a match. The process typically includes an initial screening conversation, followed by interviews with the hiring manager and key stakeholders, and a case or practical assessment.

We aim to keep the process efficient and transparent, ensuring you have a clear understanding of both the role and Wolt’s way of working at every stage.

We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing—from how we plan and create, to how we execute, personalize, and scale.

As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams.

This role goes beyond managing technology—it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization.

The role reports directly to the Senior Director of Growth Marketing & Innovation.

What you’ll be doing

AI Strategy & Marketing Transformation

• Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows.
• Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale.
• Drive the transition from tool-based execution to AI-enabled operating models across marketing functions.

AI Product Thinking & Roadmap Ownership

• Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows.
• Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability.
• Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing.

Agentic AI & Workflow Automation

• Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization.
• Ensure solutions are embedded into real workflows—not standalone tools.
• Continuously identify and scale automation opportunities across the organization.

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions.
• Ensure alignment between marketing needs, technical capabilities, and long-term system architecture.
• Influence without direct authority, driving execution through strong cross-functional collaboration.

AI Adoption & Enablement

• Own the global adoption of AI solutions across Marketing.
• Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage.
• Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities.
• Drive cultural change toward AI-first ways of working.

Governance, Quality & Compliance

• Ensure AI solutions meet standards for quality, consistency, and brand alignment.
• Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements.
• Define guardrails, escalation paths, and approval processes for AI-driven workflows.

Vendor & Ecosystem Strategy

• Evaluate and manage external AI tools, platforms, and partners.
• Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity.
• Maximize value from vendors through structured evaluation and performance management.

Our humble expectations

• 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments.
• Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions.
• Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands-on in system configuration or engineering
• Hands-on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows.
• Experience working cross-functionally with Product, Engineering, Data, and Analytics teams.
• Proven ability to operate in ambiguous environments and build structure where none exists.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience building or leading small, high-impact teams.
• Passion for AI innovation and its application to real-world operational challenges.

Nice to have:

• Experience with marketing platforms (CRM, automation, ad tech)
• Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems
• Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) 
• Basic data fluency (e.g., SQL or analytics tools)

What we offer

This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won’t just be managing existing software; you’ll be the strategic architect responsible for moving us away from manual, "copy-paste" work toward a smart, automated system powered by AI and real-time data.

You will have the mandate to bridge the gap between Marketing, Product, and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it’s building a marketing engine to win back millions of users or launching ML-powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible.

If you want a high-ownership role where you can solve real structural problems and lead a team of technical experts in a fast-paced, global environment, this is it.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

What you’ll be doing

As Revenue Strategy & Operations Manager, you will play a key role in improving commercial execution, operational structure, and cross-functional alignment across a fast-moving regional business. You will work closely with senior commercial leaders and partner teams to translate strategic priorities into clear plans, scalable processes, and measurable outcomes.

This role is ideal for someone who enjoys solving ambiguous business problems, creating structure, driving execution across multiple stakeholders, and improving how teams operate at scale.

Your responsibilities will include:

• Partnering with regional commercial leadership on strategic and operational topics requiring problem solving, prioritisation, communication, and execution.
  
  
• Supporting alignment across Sales, Revenue Operations, Analytics, Account Management, Merchant Operations, Onboarding, and other cross-functional teams.
  
  
• Helping translate business priorities into clear workstreams, ownership models, timelines, and deliverables.
  
  
• Improving coordination across markets to strengthen focus, prioritisation, and execution quality.
  
  
• Supporting planning and execution on emerging business needs, commercial priorities, and high-impact operational initiatives.
  
  
• Preparing leadership materials, frameworks, recommendations, and communication plans to support decision-making and local execution.
  
  
• Driving improvements in sales and operations support for new verticals, including clearer ownership, better coordination, and stronger follow-through.
  
  
• Working with onboarding and merchant-facing teams to improve backlog prioritisation, follow-up, and conversion into live outcomes.
  
  
• Supporting merchant performance initiatives, including churn reduction, merchant development, activity improvements, content quality, and broader operational improvement efforts.
  
  
• Coordinating product enablement initiatives and helping commercial and operational teams adopt new tools, processes, and ways of working.
  
  
• Building scalable operating foundations through SOPs, enablement materials, training, onboarding support, reporting improvements, and collaboration with analytics teams.
  
  
• Providing focused support on new vertical and merchant-related topics, ensuring visibility, coordination, and execution across relevant teams.
  
  
• Identifying capacity gaps, execution risks, and operational bottlenecks early, and proactively proposing practical solutions.
  
  
• Turning ambiguous or fast-moving topics into clear priorities, action plans, and next steps for leadership and local teams.

Key focus areas

1. Strategic support to commercial leadership
   Act as a trusted partner to regional commercial leaders on topics requiring structured thinking, sound judgment, alignment, and rapid execution.
   
   
2. Regional coordination and execution
   Create stronger structure, governance, and follow-up across regional priorities, helping local teams focus on execution and business impact.
   
   
3. Backlog and merchant performance improvement
   Work closely with onboarding, sales, and merchant-facing teams to improve backlog conversion, reduce churn, strengthen merchant performance, and execute key operational levers.
   
   
4. Product and operational enablement
   Support the rollout and adoption of product-related initiatives, while strengthening scalable operating foundations through SOPs, training, onboarding, reporting, and analytics collaboration.
   
   
5. New verticals support and ownership
   Provide structure, coordination, and follow-through for new vertical sales and operations topics, helping close ownership gaps and improve execution across markets.

Our expectations

• Strong experience in Revenue Operations, Sales Strategy, Business Operations, Consulting, Commercial Operations, or a similar role.
• Proven ability to partner with senior stakeholders on complex topics requiring structure, prioritisation, and alignment.
• Experience driving cross-functional coordination across multiple teams in a fast-paced environment.
• Strong planning and communication skills, with the ability to turn complexity into clear actions and practical next steps.
• Comfortable working across both strategic and operational topics, from high-level problem solving to hands-on execution.
• Strong stakeholder management skills, with the confidence to guide discussions, challenge constructively, and drive alignment.
• Experience supporting regional, multi-market, or matrixed commercial organisations is a strong plus.
• Ability to work independently, move quickly, and maintain clarity in situations with limited structure or evolving priorities.
• Analytical mindset, with the ability to use data and business context to support recommendations and decision-making.
• Strong written and verbal communication skills in English.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! 🤩

We’re looking for a Shift Lead to lead our Grocery team in our Wolt Market in Frankfurt! 

What you’ll be doing 

• Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.

• Solving issues in which the team needs help.

• Monitoring and managing workload, efficiency, office duties and well-being.

• Collecting and forwarding feedback.

• Proactively participating in developing store operations.

• You have experience in working as a Grocery Associate in Wolt Market, or other grocery stores/retail.

• You have experience in leading a team (in a similar industry.)

• You are proactive, serviceminded, a fast learner and have the ability to multitask.

• You are able to work flexibly in all shifts during the day, evenings and weekends 

• You have professional working proficiency in English and German

What you’ll get by joining us

• Discounted Travel Tickets
• Refreshments Provided
• Credits on your Wolt orders
• Team Events during the year!
• Employee Assistance Program

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

At JetBrains code is our passion. Since we started in 2000, we’ve been striving to make the most effective developer tools on earth. Our tools speed up production by automating routine checks and corrections, freeing developers to grow, discover, and create.

We're currently seeking a dynamic Deal Desk Manager to join our team. This new role is pivotal in managing large deals and facilitating their timely swift closure. Your scope will be extensive, encompassing everything from streamlining discount management processes to conducting win-loss analyses and enforcing discount policies – all aimed at accelerating JetBrains' revenue growth.

We're looking for a professional who can confidently take charge of the Discount Management team with a proven track record. From day one, you'll collaborate across functions and partner  liaise with sales leads, becoming the go-to expert for your sales segment or product line.

As part of our team, you will:

• Develop and refine our discount policy.
• Manage and analyze product/region  product and regional performance based on effective discounts.
• Develop metrics and forecast future discount effects. forecast the impact of future discounting
• Conduct performance analysis for sales roles and functions, including price sensitivity.
• Support the discount provisioning process from request to through deprecation.
• Prepare regular reports on plan implementation, goal achievement, and win-loss analyses.
• Work closely with commercial unit heads leaders.
• Recommend and implement pricing policy changes.

We would be happy to have you on our team if you have:

• Expertise in managing discount provisioning and changes.
• A strong ability to collaborate with commercial unit leaders.
• Proficiency in preparing analytical reports and win-loss analyses.
• Familiarity with financial or operational discounts.

Preferred qualifications

• Advanced proficiency in Excel (functions and pivot tables).
• Advanced SQL knowledge.
• Experience in setting and optimizing business processes in any field.

Join us at JetBrains and play a crucial role in driving our revenue growth through strategic discount management and deal facilitation.

#LI-HYBRID 

Kaseya is a leading provider of IT and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. We empower businesses to command all of IT centrally, easily, and efficiently. We are committed to innovation and excellence, making IT management easier, faster, and more cost-effective. We are seeking a dynamic and results-driven Account Executive to manage and expand our business in the DACH region from our new Munich Office. The ideal candidate will have a proven track record in sales, a deep understanding of the IT landscape, and the ability to drive revenue growth through strong customer relationships and strategic selling.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy to achieve revenue targets in the DACH market.
• Identify and target new business opportunities and key accounts within the region.
• Drive the entire sales cycle from prospecting to closing deals, ensuring a high conversion rate.
• Build and maintain strong, long-lasting customer relationships.
• Serve as the lead point of contact for all customer account executive matters.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop knowledge in Kaseya’s product offerings and effectively communicate their value propositions to potential clients.
• Conduct product demonstrations and presentations tailored to the client's need

Collaboration and Reporting:

• Collaborate with internal teams, including marketing, product development, and customer support, to align efforts and deliver exceptional customer experiences.
• Provide regular reports on sales activities, pipeline status, and forecasted revenue to the NCA Manager and the VP.
• Attend industry events, conferences, and networking opportunities to represent Kaseya and expand the company's presence in the Nordic market.

Qualifications:

Education and Experience:

• Fluency in  English and German is essential 
• 2+ years of experience in a similar sales role, preferably in the IT or software industry.
• Experience with using CRM software and sales tools (e.g., Salesforce, HubSpot).

Skills and Competencies:

• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree in Business, Marketing, IT, or a related field.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proven track record of meeting or exceeding sales quotas.

What We Offer:

• Competitive salary and attractive commission structure.
• Inbound leads.
• Benefits package, including pension and special bonus award.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

#IND2

As an Enterprise Sales Representative you will be responsible for driving growth within large enterprise accounts (25,000+ employees) across Germany. You’ll build trusted relationships with senior stakeholders, lead complex sales cycles, and deliver cybersecurity solutions that create real business value.

You bring 5+ years of experience closing net new logos, using a strategic, consultative approach (MEDDICC), and navigating complex organizations to align technology with business goals.

What will you do?

• Develop and expand direct sales opportunities within large enterprise accounts across Germany.
• Build and nurture strong, long-term relationships with key stakeholders and decision-makers.
• Lead complex sales cycles and present SentinelOne’s cybersecurity solutions to senior executives, supported by a dedicated sales engineer and channel partners.
• Drive growth through partner-led initiatives, including managed security services and strategic alliances.
• Collaborate closely with marketing and product teams to design and execute effective lead generation and go-to-market campaigns.
• Consistently uphold sales excellence by following best practices and ensuring operational discipline.
• Represent and champion SentinelOne’s technology in the broader market, building awareness and credibility.
• Participate in key industry events, occasionally presenting to showcase our vision and innovation.

What Skills and Knowledge Will You Bring?

• Fluent written and spoken German and English, with the ability to communicate effectively across all levels of an organization.
• Bachelor’s degree in a technical field or equivalent practical experience.
• 5+ years of consistent, above-quota sales success, ideally as a regional sales executive or manager selling enterprise or endpoint security solutions.
• Proven enterprise sales experience with established relationships and an actionable network of senior decision-makers.
• Strong understanding of modern cybersecurity solutions and the ability to translate technical value into business impact.
• Excellent presentation and communication skills, both internally and externally, with confidence in engaging C-level executives.
• Experience collaborating with channel partners and a solid grasp of a channel-centric go-to-market approach.
• Exceptional organizational, forecasting, and reporting abilities, ensuring accuracy and accountability.
• Hands-on experience in scaling sales enablement to support growth in a fast-moving, competitive environment.
• Driven, curious, and passionate about cybersecurity, with a “whatever it takes” mindset to achieve and exceed goals.

Why us?

At SentinelOne, you’ll join a fast-paced, international Sales Team focused on driving real impact. You’ll work with talented colleagues from around the world, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.

We also provide a range of benefits to support your success, including:

• 3-month non-recoverable draw and uncapped commission plan to maximize your earnings
• Restricted Stock Units (RSUs) and annual refreshers
• Pension, along with life, disability and accident insurance
• Work-from-home allowance, along with access to co-working spaces
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop, plus home-office setup support
• An additional volunteer day each year and 4+ Wellness Days for self-care and mental health
• Global, gender-neutral parental leave and grandparent leave for life’s important moments
• Access to a confidential Employee Assistance Program (EAP) offering mental health support
• Full access to LinkedIn Learning for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program