Team

The Payments team at Raisin Bank ensures the secure, compliant, and efficient execution of all money movements across Europe. As part of a fully licensed bank, the team manages the end-to-end payment lifecycle, from customer transactions to partner settlements, supporting Raisin’s retail platform and B2B Banking-as-a-Service offerings.

By combining experienced payments experts with ambitious professionals, the team drives operational excellence while working closely with Product and Engineering to automate and continuously improve payment processes.

Your Responsibilities

• Lead and own payment-related projects independently, including discovery, implementation, and coordination with Product and Engineering teams.
  Work hands on with core payment systems and schemes, including TARGET, SWIFT, SEPA, and SEPA Instant.
• Develop test concepts and execute user acceptance testing (UAT) for payment-related changes and initiatives.
• Monitor, investigate payment incidents, ensuring timely root-cause analysis and remediation.
• Conduct technical and regulatory research and monitoring on e.g., SWIFT, Bundesbank, EPC and communicate relevant changes and impacts to internal stakeholders.
• Represent the scope of Payment Operations in  internal and external working groups, technical showcases, and annual industry tests (e.g., Bundesbank, SWIFT).
• Act as a subject matter expert for special services (e.g., SWIFT or Bundesbank), including maintaining and owning Payments-related Confluence documentation.
• Drive continuous process optimization and automation (e.g., reporting, ticket creation) to improve operational efficiency and scalability.

Your Profile

• Bachelor’s or Master’s degree in Business Administration, Engineering, Finance, Economics, or a related field.
• 5+ years of experience in payments, operations, business analysis, or project management, ideally within fintech, banking, or a fast-paced technology environment.
• Deep understanding of European payment infrastructures and schemes
• Strong hands-on experience with SQL and data analytics tools (e.g., Looker).
• Proven track record in process optimization, project delivery, and stakeholder management.
• Structured, solution-oriented approach to incident management and process improvement
• Professional English speaking skills and at least B2 German speaking skills

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

The position is based in Frankfurt, hybrid 3 days a week.   

The Sales Operations Manager is the primary resource for operational functions associated with driving revenue and margin for assigned accounts.  Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.  The Sales Operations Manager plays an important role monitoring real-time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities.  The role will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts.     

Additional responsibilities include:   

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.  

• Pull weekly business reporting documents identifying any call to action or highlights.  

• Coordinate and track sales performance to promotional expectations with sales analyst and help formulate a future shipment plan based on the results.  

• Work very closely with customer demand planning teams, sales director and sales analyst on all aspects of forecasting, inventory planning, orders, and supply chain management.  

• Input the forecast in our tool SFO and update Data Governance new additions and updated price lists to SFO.  

• Conduct weekly meetings with customers’ replenishment teams to review recent results and confirm changes affected positively and negatively to the sales.  

• Coordinate customers’ domestic/import orders with supply chain both in planning and availability dates  

• Partner with Account Manager team on trade spend management. Input confirmed promotional plans into forecasting system.  

• Partner with extended Target team to coordinate and build customer presentations, monthly business reviews, weekly flash reports and monthly consensus deck.  

• Quickly develop a working knowledge of the kitchen and floor care business from both a product and consumer basis for our product and our competitions  

• Provide monthly financial update and conduct a deep dive analysis into key operational/sales performance metrics.  

• Ad Hoc Analysis – Ability to quickly process situations and determine what information/data is required to generate actionable insight  

• Innate curiosity and desire to find creative solutions    

Your Profile:    

• Fluent in English and German  

• 5+ years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.  

• Ability to draw insights across multiple complex data sets and incorporate into decision making.  

• Ability to work in a collaborative team environment.  

• Past operational or sales experience with large retailers preferred.  

• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products.  

• Strong communication, organization, project management and interpersonal skills.  

• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude.  

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

Standort: Frankfurt am Main (Hybrid) | Practice Area: Banking & Payments | Art: Festanstellung

Leite groß angelegte Core-Banking-Transformationsprogramme von der Mobilisierung bis zur erfolgreichen Umsetzung.

Deine Rolle

Als Principal Consultant* – Project Manager* im Bereich Core Banking übernimmst Du die Leitung komplexer Transformationsprogramme für Banken, die ihre Plattformen modernisieren, Produkte weiterentwickeln oder ihre Operating Models neu gestalten. Du verantwortest die Programmstruktur, Delivery Governance, Stakeholder-Management sowie die Umsetzungsplanung über interdisziplinäre Teams hinweg. Diese Rolle richtet sich an erfahrene Führungspersönlichkeiten mit nachweisbarer Erfahrung in groß angelegten Bankentransformationen.

Deine Aufgaben

• Verantwortung für die End-to-End-Umsetzung von Core-Banking-Transformationsprogrammen, einschließlich Planung, Governance, Abhängigkeitsmanagement und Reporting auf Management-Ebene
• Koordination von Business-, Technologie-, Daten-, Operations-, Test- und Migrations-Workstreams zur Sicherstellung erfolgreicher Umsetzung
• Steuerung von Risiken, Herausforderungen, Budgetaspekten und kritischen Entscheidungen in komplexen Multi-Vendor- oder Multi-Team-Umgebungen
• Sicherstellung von Programm-Mobilisierung, Umsetzungsreife, Cutover-Planung und Stakeholder-Abstimmung entlang zentraler Meilensteine
• Unterstützung von Senior-Stakeholdern bei Entscheidungsfindung, Programmsteuerung und Sicherstellung der Wertrealisierung über den gesamten Projektverlauf

Dein Profil

• Langjährige Erfahrung im Projekt- oder Programmmanagement im Bankentransformationsumfeld mit starkem Fokus auf Core Banking
• Fundiertes Verständnis von Core-Banking-Prozessen und Transformationsherausforderungen (z. B. Produktmigration, Ablösung von Altsystemen, Auswirkungen auf Kundinnen und Kunden)
• Nachgewiesene Erfahrung in der Leitung groß angelegter Implementierungsprogramme mit mehreren Workstreams und Senior-Stakeholdern
• Erfahrung mit agilen, hybriden und klassischen Delivery-Modellen in regulierten Umfeldern
• Ausgeprägte Kommunikations-, Delivery- und Stakeholder-Management-Fähigkeiten
• Fließende Deutsch- und Englischkenntnisse sowie Reisebereitschaft

Nice to have

• Erfahrung in der Umsetzung großer Core-Banking-Implementierungen oder cloudbasierter Modernisierungsprogramme
• Kenntnisse im Vendor-Management, in der Migrationsplanung oder in Post-Go-Live-Stabilisierungsphasen
• Relevante Projektmanagement-Zertifizierungen wie PMP, PRINCE2, Scrum oder SAFe
• Erfahrung in beratungsgetriebenen oder internationalen Transformationsumfeldern

Warum Capco

• Umsetzung wirkungsvoller Technologielösungen für führende Finanzinstitute
• Zusammenarbeit in einer kollaborativen, flachen und unternehmerisch geprägten Beratungskultur
• Kontinuierliche Weiterbildung, Trainings und Zertifizierungsmöglichkeiten
• Mitwirkung an der Zukunft digitaler Finanzdienstleistungen
• Aktive Mitgestaltung der digitalen Transformation in Financial Services & Energy

Benefits

• Flexible Arbeitsmodelle und hybrides Arbeiten je nach Projekteinsatz möglich
• Ein umfassendes Onboarding sowie persönlicher Coach und Buddy
• Bike-Leasing-Programme und Capco Benefits Card mit monatlicher Gutschrift
• Regelmäßige Gesundheitschecks sowie Mental-Health-Angebote und Unterstützung durch den PME-Familienservice
• Kontinuierliches Feedback, vielfältige Weiterbildungsmöglichkeiten und ein internationales Arbeitsumfeld

Inklusion bei Capco

Wir setzen uns für einen barrierefreien und zugänglichen Bewerbungsprozess ein. Wenn Du in irgendeiner Phase Unterstützung oder Anpassungen benötigst, lass es uns bitte wissen – wir helfen gerne weiter. Wir schätzen unterschiedliche Perspektiven und Hintergründe. Bei Capco glauben wir daran, dass Individualität eine Stärke ist. Unsere #BeYourselfAtWork-Kultur fördert Vielfalt und Zusammenarbeit – und prägt, wie wir täglich mit unseren Kundinnen und Kunden sowie miteinander arbeiten.

*Wichtig ist nur, dass wir zueinander passen (m/w/d) #beyourselfatwork.

Standort: Frankfurt am Main (Hybrid) | Practice Area: Banking & Payments | Art: Festanstellung

Leiten komplexe Transformationsprogramme im Kreditgeschäft mit starker Governance, strukturierter Umsetzung und wirkungsvoller Stakeholder-Steuerung.

Deine Rolle

Als Principal Consultant* – Project Manager* im Bereich Credit & Capital Management übernimmst Du die Leitung wirkungsvoller Beratungsprojekte für führende globale Banken. Du trägst die Verantwortung für Programm-Mobilisierung, Delivery Governance, Abhängigkeitsmanagement und Stakeholder-Abstimmung in groß angelegten Transformationsinitiativen im Kreditumfeld. Die Rolle verbindet strategische Steuerung mit operativer Führung interdisziplinärer Teams.

Deine Aufgaben

• Gesamtverantwortung für die End-to-End-Umsetzung komplexer Programme im Kredit- und Kapitalmanagement – von der Mobilisierung bis zur Implementierung
• Aufbau und Steuerung robuster Governance-Strukturen, Delivery-Pläne, RAID-Management und Reporting auf Management-Ebene
• Koordination von Business-, Technologie-, Daten-, Risiko- und Operations-Teams entlang des gesamten Kreditprozesses
• Steuerung von Entscheidungsprozessen, Lösungsfindung bei Herausforderungen und Sicherstellung der Stakeholder-Abstimmung in dynamischen, regulierten Umfeldern
• Unterstützung der Kundenführung bei Programmsteuerung, Wertrealisierung und Umsetzungsplanung zur Sicherstellung messbarer Ergebnisse

Dein Profil

• Langjährige Erfahrung im Projekt- oder Programmmanagement im Finanzdienstleistungsumfeld, idealerweise im Kredit-, Lending- oder Risikotransformationsumfeld
• Fundiertes Verständnis von Kredit- und Kapitalmanagementprozessen (z. B. Origination, Underwriting, Portfolioüberwachung und regulatorische Anforderungen)
• Nachgewiesene Erfahrung in der Leitung groß angelegter Transformationsprogramme im Corporate-, Commercial- oder Wholesale-Banking
• Erfahrung mit agilen, hybriden oder klassischen Delivery-Methoden sowie in der Steuerung interdisziplinärer Teams
• Ausgeprägte Kommunikations-, Stakeholder-Management- und Delivery-Fähigkeiten, einschließlich Erfahrung mit Senior-Governance-Gremien
• Fließende Deutsch- und Englischkenntnisse sowie Reisebereitschaft

Nice to have

• Erfahrung mit Basel oder anderen regulatorischen Transformationsinitiativen im Kapitalmanagement
• Kenntnisse in datengetriebener Transformation, Workflow-Digitalisierung oder Implementierung von Kreditplattformen
• Projektmanagement-Zertifizierungen wie PMP, PRINCE2, Scrum oder SAFe
• Erfahrung in internationalen Beratungsumfeldern

Warum Capco

• Umsetzung wirkungsvoller Technologielösungen für führende Finanzinstitute
• Zusammenarbeit in einer kollaborativen, flachen und unternehmerisch geprägten Beratungskultur
• Kontinuierliche Weiterbildung, Trainings und Zertifizierungsmöglichkeiten
• Mitwirkung an der Zukunft digitaler Finanzdienstleistungen
• Aktive Mitgestaltung der digitalen Transformation in Financial Services & Energy

Benefits

• Flexible Arbeitsmodelle und hybrides Arbeiten je nach Projekteinsatz möglich
• Ein umfassendes Onboarding sowie persönlicher Coach und Buddy
• Bike-Leasing-Programme und Capco Benefits Card mit monatlicher Gutschrift
• Regelmäßige Gesundheitschecks sowie Mental-Health-Angebote und Unterstützung durch den PME-Familienservice
• Kontinuierliches Feedback, vielfältige Weiterbildungsmöglichkeiten und ein internationales Arbeitsumfeld

Inklusion bei Capco

Wir setzen uns für einen barrierefreien und zugänglichen Bewerbungsprozess ein. Wenn Sie in irgendeiner Phase Unterstützung oder Anpassungen benötigen, lassen Sie es uns bitte wissen – wir helfen gerne weiter. Wir schätzen unterschiedliche Perspektiven und Hintergründe. Bei Capco glauben wir daran, dass Individualität eine Stärke ist. Unsere #BeYourselfAtWork-Kultur fördert Vielfalt und Zusammenarbeit – und prägt, wie wir täglich mit unseren Kundinnen und Kunden sowie miteinander arbeiten.

*Wichtig ist nur, dass wir zueinander passen (m/w/d) #beyourselfatwork.

Gestalten Sie die Zukunft der Pharmaindustrie mit uns!

Wir suchen einen Bauingenieur / Verfahrenstechniker als Construction Manager Pharma (m/w/d), der die Projektleitung und KoordinationSteuerung der Baustelle in der Ausführungsphase eines Pharma- oder Life Science Projekts übernimmt. Statt Wohn- oder Gewerbebauten stehen bei uns technische Produktionsanlagen, Reinraumtechnik und GMP-konforme Prozesse im Mittelpunkt. Sie verantworten komplexe Projekte im hochregulierten Umfeld der Pharma / Life Sciences und sorgen dafür, dass Qualität, Sicherheit und Terminpläne eingehalten werden

Aufgaben

• Verantwortung für die Koordination, Steuerung und Ausführung von Bauprojekten im Pharmaanlagenbau bzw. im Bereich Life Science
• Durchführung des Constructability Reviews am Ende der Planungsphase und Unterstützung der Ausführungsplanung in allen Projektphasen
• Abstimmung der Schnittstellen zu Projektmanagement, Engineering und Procurement
• Organisation der bauvorbereitenden Maßnahmen: Materialmanagement, Baustelleneinrichtung, Qualitäts- und Sicherheitskonzepte
• Erstellung und Pflege von Baustellenorganigramm und Terminplan (Lean Construction Management)
• Sicherstellung der Einhaltung aller gesetzlichen und internen HSE-Vorgaben
• Teilnahme an Gefährdungsbeurteilungen sowie Umsetzung und Kontrolle von Korrekturmaßnahmen
• Organisation von Baustellensitzungen zur Koordination der beteiligten Gewerke
• Gewährleistung einer vollständigen und rechtssicheren Dokumentation

Profil

• Abgeschlossene technische Ausbildung, z. B. Bauingenieurwesen, Rohrleitungsbau oder vergleichbare Qualifikation im Anlagenbau
• Erste Berufserfahrung im Construction Management, idealerweise im Umfeld Life Sciences / Pharmaanlagenbau
• Erfahrung bei der Inbetriebnahme von Anlagen wünschenswert
• Kenntnisse im baulichen und anlagentechnischen Brandschutz sowie im Explosionsschutz wünschenswert
• Erfahrung im GMP-Umfeld von Vorteil
• Ausgeprägte Team-, Organisations- und Kommunikationsfähigkeit
• Sehr gute Deutschkenntnisse in Wort und Schrift
• Sicherer Umgang mit IT-Tools (MS Office, MS Project)
• Bereitschaft zu projektbezogenen Reisen

Über BakerHicks

Seit 1957 sind wir Vorreiter in den Bereichen Design, Engineering und Projektmanagement. Von der Beratung bis hin zum Bau und der Compliance unterstützen unsere multidisziplinären Design- und Ingenieurteams Unternehmen auf der ganzen Welt dabei, ihre Projekte auf die effizienteste, kostengünstigste und nachhaltigste Weise zu realisieren.

Benefits

• 30 Urlaubstage
• Attraktive arbeitgeber-finanzierte Altersvorsorge
• Finanzielle Unterstützung des Heimarbeitsplatzes
• Flexible Arbeitszeiten im Rahmen eines Gleitzeitmodells mit Blockzeiten
• Flache Hierarchien
• Höchster Standard für Arbeitssicherheit
• Mitarbeiter werben Mitarbeiter
• Weltweite Reiseversicherung
• Möglichkeit zu unbezahltem Urlaub
• Reisezeit ist Arbeitszeit
• Mobiles Arbeiten
• Umfassende Spesenregelung zur Aufwandserstattung
• Firmenfitness-Programm bei Hansefit
• Mitarbeiterrabatte
• Dienstradleasing mit Bikeleasing

Diversität & Inklusion

Bei BakerHicks ist es uns wichtig, dass wir ein Umfeld schaffen, in dem sich alle zugehörig fühlen. Als Unternehmen sind wir in der glücklichen Lage, mit einem vielfältigen Team von Menschen mit den unterschiedlichsten Hintergründen und Erfahrungen zusammenzuarbeiten. Alle von uns sollten respektvolles und positives Verhalten erwarten können, das uns anspornt. Um sicherzustellen, dass wir immer ein offenes Ohr haben und ständig dazulernen, haben wir ein Team zusammengestellt, das uns dabei hilft, unsere Strategien für Diversität und Inklusion zu steuern.

Standort: Frankfurt am Main (Hybrid) | Practice Area: Banking & Payments | Art: Festanstellung

Leite umfassende Transformationsprogramme im Zahlungsverkehr – von der Strategie über die Analyse bis hin zur erfolgreichen Umsetzung.

Deine Rolle

Als Principal Consultant* im Bereich Payments übernimmst Du eine hybride Rolle aus Business Analyse und Projektmanagement in komplexen Transformationsprogrammen für führende Finanzinstitute. Du gestaltest Lösungsansätze, leitest Workstreams oder Programme und treibst die Umsetzung über Business-, Operations- und Technologieteams hinweg voran. Diese Rolle richtet sich an erfahrene Payments-Spezialistinnen und -Spezialisten, die flexibel zwischen strategischer Analyse und operativer Umsetzung agieren.

Deine Aufgaben

• Leitung oder Steuerung von Transformationsinitiativen in zentralen Payments-Bereichen wie Karten, Account-to-Account-Zahlungen, Pricing & Billing, Kundenservice und operative Modernisierung
• Definition von Zielprozessen, Vorgehensweisen für Anforderungen und Umsetzungs-Roadmaps bei gleichzeitiger Sicherstellung von Governance und Stakeholder-Abstimmung
• Aufbau und Steuerung von Programmstrukturen, Delivery-Plänen, Abhängigkeiten, RAID-Prozessen und Reporting auf Management-Ebene
• Moderation von Entscheidungsprozessen zwischen Produkt-, Operations-, Technologie-, Risiko- und Finance-Stakeholdern zur Lösung komplexer Fragestellungen
• Beitrag zum Wachstum von Beratungsprojekten durch Lösungsentwicklung, Kundenbeziehungsaufbau und fachliche Impulse im Bereich Payments-Transformation

Dein Profil

• Langjährige Erfahrung in der Payments-Transformation im Beratungs- oder Finanzdienstleistungsumfeld (Business Analyse, Delivery Leadership oder Programmmanagement)
• Fundierte Kenntnisse von Zahlungsverkehrsprodukten und -prozessen (z. B. Karten, Transaction Banking, Billing, Clearing, Settlement oder scheme-getriebene Veränderungen)
• Nachgewiesene Fähigkeit, große und komplexe Initiativen zu leiten, Senior-Stakeholder zu managen und Ergebnisse in regulierten, dynamischen Umfeldern zu erzielen
• Fähigkeit, je nach Kundenanforderung zwischen strategischer Analyse und operativer Programmsteuerung zu wechseln
• Ausgeprägte Kommunikations-, Führungs- und Problemlösungsfähigkeiten mit starker Präsenz in kundenorientierten Umfeldern
• Fließende Deutsch- und Englischkenntnisse sowie Reisebereitschaft

Nice to have

• Erfahrung mit zentralen Modernisierungsthemen im Zahlungsverkehr wie ISO 20022, Plattformerneuerung, Neugestaltung kommerzieller Angebote oder Operating-Model-Transformation
• Erfahrung in internationalen Zahlungsverkehrsumfeldern, Multi-Market-Rollouts oder regulatorischen Transformationsinitiativen
• Nachweisbare Erfahrung im Aufbau von Teams, Coaching von Consultants und Beitrag zur Geschäftsentwicklung
• Relevante Delivery-Zertifizierungen wie PMP, PRINCE2, Scrum oder SAFe

Warum Capco

• Umsetzung wirkungsvoller Technologielösungen für führende Finanzinstitute
• Zusammenarbeit in einer kollaborativen, flachen und unternehmerisch geprägten Beratungskultur
• Kontinuierliche Weiterbildung, Trainings und Zertifizierungsmöglichkeiten
• Mitwirkung an der Zukunft digitaler Finanzdienstleistungen
• Aktive Mitgestaltung der digitalen Transformation in Financial Services & Energy

Benefits

• Flexible Arbeitsmodelle und hybrides Arbeiten je nach Projekteinsatz möglich
• Ein umfassendes Onboarding sowie persönlicher Coach und Buddy
• Bike-Leasing-Programme und Capco Benefits Card mit monatlicher Gutschrift
• Regelmäßige Gesundheitschecks sowie Mental-Health-Angebote und Unterstützung durch den PME-Familienservice
• Kontinuierliches Feedback, vielfältige Weiterbildungsmöglichkeiten und ein internationales Arbeitsumfeld

Inklusion bei Capco

Wir setzen uns für einen barrierefreien und zugänglichen Bewerbungsprozess ein. Wenn Du in irgendeiner Phase Unterstützung oder Anpassungen benötigst, lass es uns bitte wissen – wir helfen gerne weiter. Wir schätzen unterschiedliche Perspektiven und Hintergründe. Bei Capco glauben wir daran, dass Individualität eine Stärke ist. Unsere #BeYourselfAtWork-Kultur fördert Vielfalt und Zusammenarbeit – und prägt, wie wir täglich mit unseren Kundinnen und Kunden sowie miteinander arbeiten.

*Wichtig ist nur, dass wir zueinander passen (m/w/d) #beyourselfatwork.

Based: Frankfurt, London, Montreal  

Status: 12 month fixed term contract, full-time

Reports to: Chief of Engagement   

Job purpose:

Manage the range of ISSB Engagement projects that help the ISSB achieve its adoption and application objectives via stakeholder engagement with regulators, policymakers, companies, investors, the accountancy profession and other key stakeholders. This includes internal and external reporting on a systematic as well as ad-hoc basis.

The team

ISSB Engagement

Principal accountabilities

• Manage a team-wide portfolio of projects ensuring the smooth running, and creating workstreams for each project;
• Lead internal stakeholder management, communications and reporting for each project.  Communicate project status to ensure key stakeholders and leadership are aware of each project’s progress. Compile end of year reports for publication on capacity building progress;
• Lead and recommend resolution where appropriate, ensuring escalation of schedule conflicts and capacity challenges appropriately;
• Support internal governance processes, including risk management, annual workplans and budgets;
• Liaise closely with fundraising team, including inputs to pitches, proposals, and reporting KPIs to donors and other stakeholders;
• Manage the requests the Foundation receives to speak at third party events, securing a decision internally and communicating with event managers;
• Support event planning and logistics associated with hosting webinars and in-person events;
• Surface ideas for improvements to ISSB Engagement operations; and
• Help in other ways as needed to ensure IFRS Foundation achieves its ISSB Engagement objectives.

Qualifications & experience 

• Demonstrated project management experience working across a team to keep projects on track and to completion in a fast-moving environment. 
• Ideal experience in applying organisational policies and regulations, ensuring compliance and continuously monitoring and improving governance practices.
• Proven experience with high volume, co-ordination types of activities.
• Experience with Microsoft Planner, Workfront or other project management tools to analyse and synthesise data and prepare written and visual materials.  Proficiency in MS Office 365, particularly in Excel and PowerPoint. 
• Good experience in building strong relationships with internal and external stakeholders and foster a positive team culture.

Skills and attributes 

• Strong project management skills with proven ability to juggle multiple priorities, projects, campaigns, and tasks in a dynamic environment
• Tremendous organisational skills and attention to detail  
• Execution-oriented, able to get things done quickly and with excellent quality  
• Strong process orientation; able to see how to improve things   
• Naturally collaboration oriented, with an excitement working in a cross-functional role  
• High level of autonomy and resourcefulness and strong problem-solving skills.
• Excellent understanding of and commitment to the mission of the ISSB and IFRS Foundation.  

Application Closing Date: 15th May 2026

Please note that while we have a closing date for this application, we reserve the right to interview candidates and potentially close the role early should we find a suitable candidate before the closing date. 

Reporting to: Director, EMEA Professional Services
Direct Reports: None
Location: Germany
Travel expectations: 60%+ including international travel

Your Impact
Axon is seeking talented a Professional Services Manager to join a brand-new team in supporting our growing customer base with Axon product deployments predominantly in DACH and occasionally in wider EMEA region. Sitting between a sales, and Business as Usual (BAU) a Professional Services Manager has broad technical knowledge, product implementation experience and a customer-centric attitude, as well as the ability to work collaboratively and with agility in a fast moving and often ambiguous environment. You will become an expert in Axon's SaaS and devices products, consultation and deployment programs, and work with Professional Services colleagues, sales, training, customer support, customer success and product teams to ensure a positive and successful product implementation experience for our customers; resulting in strong partnerships. Your efforts will directly impact revenue-earning business activities, and you will frequently manage multiple high-priority, deadline-driven projects at once. Additionally, as a subject-matter expert in your region, you will be collaborating with your teammates on designing and improving Professional Services processes related to consultation and implementation in EMEA region, as well as assisting on a variety of other deployment related projects and tasks.

Your primary objective will be to delight the customer by working with them to implement Axon’s network of solutions and products, in line with customer’s expectations and delivering both quality and value, as soon as possible in their lifecycle, by being Sharp, Adaptable and Unstoppable.

Your Day to Day

• Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products; collaborate internally on RFP/RFI responses.
• Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
• Travel to customer sites; liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed.
• Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs.
• Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions; customise and localise materials.
• Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products.
• Validate product updates and new releases to ensure a successful customer product experience; monitor release notes.
• Ensure that all implementations comply with local laws and regulations, particularly those related to data protection and privacy (such as GDPR in Europe). Advocate for and implement industry best practices during implementation.
• Advocate customer needs by submitting software bugs and feature requests to product teams for assessment and resolution or development.
• Ability to self-manage and work autonomously, yet promptly escalate issues to team manager when appropriate.
• Communicate and interact professionally with sales, product, engineers, customer support, customer success and commercial operations team members.
• Closely collaborate and share product and process knowledge with your peers and Axon channel partners in your region.
• Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status.
• Develop a smooth product deployment experience for our customers

What You Bring

• Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
• German speaker, other European languages is a plus. English proficiency is essential.
• Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
• Experience in a SaaS and hardware/software company; knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools.
• Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
• Familiarity with remote & on-site hardware and software installation and configuration
• Experience consulting to meet the needs of the customer
• Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote.
• Experience simultaneously managing a varied portfolio of implementation projects
• Proven ability to directly engage/manage both internal and external customer relationships
• Adaptable to continual product or process changes
• Ability to multitask with a variety of job duties
• Ability to effectively communicate and work cross-functionally to resolve issues
• Strong work ethic and positive/proactive attitude
• Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
• Cisco Network, Microsoft Azure, Cradlepoint CPCNA/CPCNP or related certifications preferable
• Availability or willingness to obtain Drone Pilot Certifications and/or Vehicle Electronics Certifications
• Experience working and supporting law enforcement or public sector clients

#LI-Remote

Reporting to: Director, EMEA Professional Services
Direct Reports: None
Location: Germany
Travel expectations: 60%+ including international travel

Your Impact
Axon is seeking talented a Professional Services Manager to join a brand-new team in supporting our growing customer base with Axon product deployments predominantly in DACH and occasionally in wider EMEA region. Sitting between a sales, and Business as Usual (BAU) a Professional Services Manager has broad technical knowledge, product implementation experience and a customer-centric attitude, as well as the ability to work collaboratively and with agility in a fast moving and often ambiguous environment. You will become an expert in Axon's SaaS and devices products, consultation and deployment programs, and work with Professional Services colleagues, sales, training, customer support, customer success and product teams to ensure a positive and successful product implementation experience for our customers; resulting in strong partnerships. Your efforts will directly impact revenue-earning business activities, and you will frequently manage multiple high-priority, deadline-driven projects at once. Additionally, as a subject-matter expert in your region, you will be collaborating with your teammates on designing and improving Professional Services processes related to consultation and implementation in EMEA region, as well as assisting on a variety of other deployment related projects and tasks.

Your primary objective will be to delight the customer by working with them to implement Axon’s network of solutions and products, in line with customer’s expectations and delivering both quality and value, as soon as possible in their lifecycle, by being Sharp, Adaptable and Unstoppable.

Your Day to Day

• Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products; collaborate internally on RFP/RFI responses.
• Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
• Travel to customer sites; liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed.
• Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs.
• Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions; customise and localise materials.
• Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products.
• Validate product updates and new releases to ensure a successful customer product experience; monitor release notes.
• Ensure that all implementations comply with local laws and regulations, particularly those related to data protection and privacy (such as GDPR in Europe). Advocate for and implement industry best practices during implementation.
• Advocate customer needs by submitting software bugs and feature requests to product teams for assessment and resolution or development.
• Ability to self-manage and work autonomously, yet promptly escalate issues to team manager when appropriate.
• Communicate and interact professionally with sales, product, engineers, customer support, customer success and commercial operations team members.
• Closely collaborate and share product and process knowledge with your peers and Axon channel partners in your region.
• Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status.
• Develop a smooth product deployment experience for our customers

What You Bring

• Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
• German speaker, other European languages is a plus. English proficiency is essential.
• Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
• Experience in a SaaS and hardware/software company; knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools.
• Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
• Familiarity with remote & on-site hardware and software installation and configuration
• Experience consulting to meet the needs of the customer
• Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote.
• Experience simultaneously managing a varied portfolio of implementation projects
• Proven ability to directly engage/manage both internal and external customer relationships
• Adaptable to continual product or process changes
• Ability to multitask with a variety of job duties
• Ability to effectively communicate and work cross-functionally to resolve issues
• Strong work ethic and positive/proactive attitude
• Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
• Cisco Network, Microsoft Azure, Cradlepoint CPCNA/CPCNP or related certifications preferable
• Availability or willingness to obtain Drone Pilot Certifications and/or Vehicle Electronics Certifications
• Experience working and supporting law enforcement or public sector clients

#LI-Remote