Overview

As a Compensation Manager you will serve as a strategic leader and subject matter expert responsible for developing, optimizing, and leading compensation programs. You will evolve our compensation frameworks to attract, retain, and motivate top talent in alignment with our business goals and compensation philosophy. As a trusted business partner to the People Team and senior leadership, you will drive compensation strategy, lead complex projects, ensure regulatory compliance, and deliver data-driven insights to shape equitable, competitive pay practices.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead the design, implementation, and continuous evolution of compensation strategies aligned with business objectives and market dynamics.
• Partner with HR, Finance, and business leaders to advise on salary decisions, job leveling, and promotions.
• Drive the development and execution of Career Ladder frameworks to support internal mobility, employee development, and engagement.
• Oversee job architecture including job evaluation, leveling, and grade assignments.
• Manage the annual compensation planning cycle including merit, promotion, and adjustment recommendations; Provide guidance to leaders on budget allocation and pay-for-performance alignment.
• Conduct market research and ensure pay is competitive and aligned with internal equity.
• Monitor compensation trends and recommend changes to maintain competitive market positioning and internal equity.
• Maintain deep understanding of relevant laws and regulations (e.g., FLSA, minimum wage, pay transparency), ensuring all compensation practices remain compliant.
• Conduct compensation-related audits, internal reviews, and support pay equity and transparency initiatives.
• Maintain compensation-related policies and procedures, ensuring consistency and fairness across the organization.
• Partner with HRIS and IT to ensure accuracy, integrity, and compliance of compensation data and systems.
• Analyze compensation data and create clear reports for leadership.
• Manage survey participation and external vendor relationships.
• Lead compensation-related projects, including system enhancements, career frameworks, and organizational design support.

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Human resources, Finance, Business, or related field.
• 8+ years of progressive experience in compensation analysis and program management.
• Strong analytical and quantitative skills with ability to interpret complex data and develop strategic insights.
• Demonstrated ability to influence senior leaders and collaborate across multiple functions.
• Deep knowledge of federal/state wage and hour regulations and compensation compliance standards.
• Advanced proficiency in Excel, compensation benchmarking tools and HRIS systems (e.g., Workday, SAP).

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $120,000.00 - $145,000.00

Internal leveling code: IC8

About the Team

Roku's Recommendations team powers nearly all Roku-controlled UI surfaces, presenting content, apps, and offers through personalized browse pages, carousels, rows, and destination experiences across 100+ surfaces. The system matches over 100M viewers to millions of entertainment entities daily, optimizing for user engagement, monetization, and long-term platform health.

About the Role

We are looking for a Senior Product Manager to own and drive critical product areas within Recommendations. In this role, you will be responsible for defining product strategy, leading experiments, and delivering measurable outcomes that drive viewer engagement KPIs and business model outcomes (for ad-supported, subscription, and TVOD/PVOD), through the ML/AI recommendations ecosystem.

This is a high-ownership, high-visibility role. You will operate across multiple surfaces and partner closely with engineering, UX, data science, content, business, and cross-functional PMs to shape how Roku's recommendations platform serves users and the business.

For California Only - The estimated annual salary for this position is between $195,000 - $303,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You’ll Be Doing

• Define and own the product strategy and roadmap for your area within Platform Recommendations, with a focus on maximizing user engagement and business value across all monetization models
• Identify unique problem spaces across surfaces and develop strategic recommendations backed by data and analysis
• Drive material outcomes from strategic themes: Drive material outcomes from strategic themes through deep, independent analysis, quantified impact, coherent recommendations, and leadership-ready proposals
• Articulate customer and business problems clearly: Articulate customer and business problems clearly, evaluate options and trade-offs, and develop sequenced roadmaps that move the ball forward strategically
• Lead KPI definition and defense: propose clear primary decision metrics and supporting metrics for every initiative, especially in ambiguous domains where north-star KPIs are not easily defined
• Own experiment design end-to-end: define test contracts and hold the line on experimental rigor
• Drive experiments to decisions: ensure every test is tied to a concrete decision or roadmap change, and prevent KPI drift by proactively aligning stakeholders
• Move fast and demonstrate extreme ownership of outcomes: actively track, unblock, and push for value, and propose concrete options when faced with trade-offs
• Maintain 100% lockstep with partners: Maintain 100% lockstep with partners in ML Research and Engineering, Merchandising, and Analytics with detail orientation and ensure alignment on strategy, outcomes and requirements/timelines
• Communicate with clarity and conciseness: Communicate with clarity and conciseness, with high signal-to-noise in written documents, messaging, presentations and verbal discussions
• Proactively keep stakeholders informed: Proactively keep stakeholders informed of progress, risks, and blockers with specific impacts, options and recommended paths

We’re Excited If You Have

• 7+ years of product management experience, ideally in recommendations, personalization, search/discovery, or ML/AI-driven product areas
• Strong analytical rigor: comfort with experiment design, A/B testing, statistical significance, and metric frameworks. Ability to define, defend, and prevent drift on KPIs
• Proven ownership and bias to action: track record of driving complex, ambiguous initiatives end-to-end — from problem framing through strategy to shipped outcomes. You escalate early, propose alternatives, and don't let work stall
• Technical depth: experience working closely with ML engineers and data scientists on ranking, optimization, and signal-based systems. Ability to engage meaningfully in technical discussions about model performance, feature engineering, and system architecture
• Excellent cross-functional leadership: demonstrated ability to influence and drive alignment across engineering, data science, design, business, and content teams without direct authority
• Outcome-oriented experimentation mindset: experience designing and running experiments that drive real product and business decisions
• Clear, concise communicator: strong written and verbal skills; ability to present strategy, trade-offs, and recommendations to executive leadership
• Experience in streaming, media, entertainment, or large-scale content platforms
• Familiarity with recommendation systems, content ranking, collaborative filtering, or personalization at scale (100M+ users)
• Experience with GenAI/LLM applications in product discovery, content understanding, or signal generation
• Experience operating across multiple product surfaces (TV, mobile, web) with different user behaviors and constraints
• BS/MS in a quantitative field (engineering, CS, mathematics); MBA a plus

#LI-SSC

About the Team

Roku's Recommendations team powers nearly all Roku-controlled UI surfaces, presenting content, apps, and offers through personalized browse pages, carousels, rows, and destination experiences across 100+ surfaces. The system matches over 100M viewers to millions of entertainment entities daily, optimizing for user engagement, monetization, and long-term platform health.

About the Role

We are looking for a Senior Product Manager to own and drive critical product areas within Recommendations. In this role, you will be responsible for defining product strategy, leading experiments, and delivering measurable outcomes that drive viewer engagement KPIs and business model outcomes (for ad-supported, subscription, and TVOD/PVOD), through the ML/AI recommendations ecosystem.

This is a high-ownership, high-visibility role. You will operate across multiple surfaces and partner closely with engineering, UX, data science, content, business, and cross-functional PMs to shape how Roku's recommendations platform serves users and the business.

For New York Only - The estimated annual salary for this position is between $195,000 - $303,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You’ll Be Doing

• Define and own the product strategy and roadmap for your area within Platform Recommendations, with a focus on maximizing user engagement and business value across all monetization models
• Identify unique problem spaces across surfaces and develop strategic recommendations backed by data and analysis
• Drive material outcomes from strategic themes: Drive material outcomes from strategic themes through deep, independent analysis, quantified impact, coherent recommendations, and leadership-ready proposals
• Articulate customer and business problems clearly: Articulate customer and business problems clearly, evaluate options and trade-offs, and develop sequenced roadmaps that move the ball forward strategically
• Lead KPI definition and defense: propose clear primary decision metrics and supporting metrics for every initiative, especially in ambiguous domains where north-star KPIs are not easily defined
• Own experiment design end-to-end: define test contracts and hold the line on experimental rigor
• Drive experiments to decisions: ensure every test is tied to a concrete decision or roadmap change, and prevent KPI drift by proactively aligning stakeholders
• Move fast and demonstrate extreme ownership of outcomes: actively track, unblock, and push for value, and propose concrete options when faced with trade-offs
• Maintain 100% lockstep with partners: Maintain 100% lockstep with partners in ML Research and Engineering, Merchandising, and Analytics with detail orientation and ensure alignment on strategy, outcomes and requirements/timelines
• Communicate with clarity and conciseness: Communicate with clarity and conciseness, with high signal-to-noise in written documents, messaging, presentations and verbal discussions
• Proactively keep stakeholders informed: Proactively keep stakeholders informed of progress, risks, and blockers with specific impacts, options and recommended paths

We’re Excited If You Have

• 7+ years of product management experience, ideally in recommendations, personalization, search/discovery, or ML/AI-driven product areas
• Strong analytical rigor: comfort with experiment design, A/B testing, statistical significance, and metric frameworks. Ability to define, defend, and prevent drift on KPIs
• Proven ownership and bias to action: track record of driving complex, ambiguous initiatives end-to-end — from problem framing through strategy to shipped outcomes. You escalate early, propose alternatives, and don't let work stall
• Technical depth: experience working closely with ML engineers and data scientists on ranking, optimization, and signal-based systems. Ability to engage meaningfully in technical discussions about model performance, feature engineering, and system architecture
• Excellent cross-functional leadership: demonstrated ability to influence and drive alignment across engineering, data science, design, business, and content teams without direct authority
• Outcome-oriented experimentation mindset: experience designing and running experiments that drive real product and business decisions
• Clear, concise communicator: strong written and verbal skills; ability to present strategy, trade-offs, and recommendations to executive leadership
• Experience in streaming, media, entertainment, or large-scale content platforms
• Familiarity with recommendation systems, content ranking, collaborative filtering, or personalization at scale (100M+ users)
• Experience with GenAI/LLM applications in product discovery, content understanding, or signal generation
• Experience operating across multiple product surfaces (TV, mobile, web) with different user behaviors and constraints
• BS/MS in a quantitative field (engineering, CS, mathematics); MBA a plus

#LI-SSC

About the Team

Roku's Recommendations team powers nearly all Roku-controlled UI surfaces, presenting content, apps, and offers through personalized browse pages, carousels, rows, and destination experiences across 100+ surfaces. The system matches over 100M viewers to millions of entertainment entities daily, optimizing for user engagement, monetization, and long-term platform health.

About the Role

We are looking for a Senior Product Manager to own and drive critical product areas within Recommendations. In this role, you will be responsible for defining product strategy, leading experiments, and delivering measurable outcomes that drive viewer engagement KPIs and business model outcomes (for ad-supported, subscription, and TVOD/PVOD), through the ML/AI recommendations ecosystem.

This is a high-ownership, high-visibility role. You will operate across multiple surfaces and partner closely with engineering, UX, data science, content, business, and cross-functional PMs to shape how Roku's recommendations platform serves users and the business.

For California Only - The estimated annual salary for this position is between $195,000 - $303,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You’ll Be Doing

• Define and own the product strategy and roadmap for your area within Platform Recommendations, with a focus on maximizing user engagement and business value across all monetization models
• Identify unique problem spaces across surfaces and develop strategic recommendations backed by data and analysis
• Drive material outcomes from strategic themes: Drive material outcomes from strategic themes through deep, independent analysis, quantified impact, coherent recommendations, and leadership-ready proposals
• Articulate customer and business problems clearly: Articulate customer and business problems clearly, evaluate options and trade-offs, and develop sequenced roadmaps that move the ball forward strategically
• Lead KPI definition and defense: propose clear primary decision metrics and supporting metrics for every initiative, especially in ambiguous domains where north-star KPIs are not easily defined
• Own experiment design end-to-end: define test contracts and hold the line on experimental rigor
• Drive experiments to decisions: ensure every test is tied to a concrete decision or roadmap change, and prevent KPI drift by proactively aligning stakeholders
• Move fast and demonstrate extreme ownership of outcomes: actively track, unblock, and push for value, and propose concrete options when faced with trade-offs
• Maintain 100% lockstep with partners: Maintain 100% lockstep with partners in ML Research and Engineering, Merchandising, and Analytics with detail orientation and ensure alignment on strategy, outcomes and requirements/timelines
• Communicate with clarity and conciseness: Communicate with clarity and conciseness, with high signal-to-noise in written documents, messaging, presentations and verbal discussions
• Proactively keep stakeholders informed: Proactively keep stakeholders informed of progress, risks, and blockers with specific impacts, options and recommended paths

We’re Excited If You Have

• 7+ years of product management experience, ideally in recommendations, personalization, search/discovery, or ML/AI-driven product areas
• Strong analytical rigor: comfort with experiment design, A/B testing, statistical significance, and metric frameworks. Ability to define, defend, and prevent drift on KPIs
• Proven ownership and bias to action: track record of driving complex, ambiguous initiatives end-to-end — from problem framing through strategy to shipped outcomes. You escalate early, propose alternatives, and don't let work stall
• Technical depth: experience working closely with ML engineers and data scientists on ranking, optimization, and signal-based systems. Ability to engage meaningfully in technical discussions about model performance, feature engineering, and system architecture
• Excellent cross-functional leadership: demonstrated ability to influence and drive alignment across engineering, data science, design, business, and content teams without direct authority
• Outcome-oriented experimentation mindset: experience designing and running experiments that drive real product and business decisions
• Clear, concise communicator: strong written and verbal skills; ability to present strategy, trade-offs, and recommendations to executive leadership
• Experience in streaming, media, entertainment, or large-scale content platforms
• Familiarity with recommendation systems, content ranking, collaborative filtering, or personalization at scale (100M+ users)
• Experience with GenAI/LLM applications in product discovery, content understanding, or signal generation
• Experience operating across multiple product surfaces (TV, mobile, web) with different user behaviors and constraints
• BS/MS in a quantitative field (engineering, CS, mathematics); MBA a plus

#LI-SSC

About the team 

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Advertising Sales team is responsible for driving ad revenue with Advertisers and ultimately enabling our clients to reach their business objectives.   
 

About the role

The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advocacy and political advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could. In this new world, Roku has re-written the rules of modern advertising, and we are looking for an Account Executive who can partner with republican political and advocacy agencies and campaigns to show them how to best leverage our unique position in the streaming ecosystem. 

This position is on the front lines of generating media ad sales, and custom content sponsorship revenue on the Roku platform.  The ideal candidate will be evangelizing our advertising offering to republican/conservative agencies and clients.  A strong background in republican politics and knowledge and contacts in the political and advocacy sectors are required, as well as a strong understanding of digital video advertising, executed via managed service and programmatically.  Must be driven to work independently and utilize resourceful qualities to manage many duties in this fast-paced vertical, including relationship building, media strategy, presentations, marketing materials, and ideation of custom solutions. 

Ability to develop a sales strategy and business plan to help drive new revenue streams for this ad business. Ideally you have worked in a digital start-up environment and are familiar with the required dedication for a fast paced/multi-tasking environment that requires open arms to uncertainty. With the landscape constantly changing, this candidate must persevere amidst change, and always strategically thinking of how to bring additional solutions to create seamless workflows within the vertical. This is an incredible opportunity for the right candidate looking to excel on a growing team with a market leader in an exploding category. 

The estimated annual salary for this position is between $95,000 – 117,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.  

This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 
 

What you’ll be doing

• Individual contributor for republican political vertical revenue, working against aggressive advertising revenue goals - need to hit the ground running and be a fast learner 
• Proactively build and maintain a pipeline of sales targets, contacts, and sales opportunities via cold calling and leveraging your connections at client direct and associated agencies 
• Strategically grow existing accounts within the vertical by providing strategic consultation, while exposing key partners to the full benefits of Roku products 
• Respond to RFPs: collaborate with account management, inventory, research, product, and marketing to provide appropriate solutions 
• Report on revenue projections/forecasts 
    

We’re excited if you have

• 5+ years' experience in digital advertising, programmatic and digital video 
• Demonstrates a successful track record of working closely with political and advocacy stakeholders and their agencies 
• Strong understanding of the RFP process 
• Previous experience working in a political election cycle 
• Deep understanding of programmatic workflows 
• Bachelor’s degree 
• This will be a remote role based in the Washington DC area 

#LI-OR1
#LI-REMOTE

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

For Massachusetts Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

For California Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About The Team

The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.

About The Role

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

For California Only - The estimated annual base salary for this position is between $90,000 - $130,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You’ll Be Doing

• Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
• Being an active collaborator on the design of experimental A/B tests
• Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
• Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
• Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
• Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
• Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
• Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
• Collaborate with fellow world-class user researchers internationally and the Director of UX Research

We’re Excited If You Have

• Proven skills with survey design, quantitative analysis, and experimental designs
• Experience building with AI (Claude Code, CoPilot, or similar)
• Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
• Confidence to make recommendations to experiments being run by others
• Strong communication, presentation, interpersonal, and analytical skills
• Persuasive presentation skills, reporting both qualitative and quantitative data
• Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
• Ability to support timely communication and connection across multiple time zones
• Ability to leverage AI to streamline research processes and deliverables
• A passion for researching and understanding people
• 2-3 years of expertise as a consumer researcher in an industry setting
• Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Extra Points If You Have

• Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
• Experience with qualitative UX research methods, allowing you to work on other project types as needed

#LI-SB5

About the team

Ad Product Strategy & Operations (PS&O) is a hybrid strategy and execution function within Roku’s Ad Product organization. We partner with product managers and cross-functional teams to accelerate decision-making, ensure launch readiness, and operationalize product strategy across Roku’s advertising portfolio. The team sits at the intersection of product development and business enablement. Our focus is on driving clarity, scalability, and alignment across initiatives, from roadmap planning through launch execution. We also collaborate closely with commercialization partners to ensure new products and solutions are brought to market effectively.

About the role

We're looking for a PS&O Lead with a performance advertising background to drive product strategy through market analysis, competitive intelligence, and go-to-market execution for Roku's growing performance advertising business. You'll develop and operationalize scalable frameworks to unlock revenue growth across our performance and growth advertising portfolio, ensuring tight alignment across product, sales, and legal teams. You'll act as a key strategic partner bridging product development with business enablement, identifying systemic roadblocks, workflow inefficiencies, and operational gaps that stand between our roadmap and the market.

The ideal candidate has built or scaled performance advertising products in a digital platform environment. You've worked across outcome-based buying systems: cost-per-action bidding, conversion optimization, audience targeting, measurement and attribution, and the feedback loops that make performance campaigns work at scale. You understand how growth marketers evaluate platforms, what drives adoption of new buying products, and how to translate complex ad tech into something a sales team can confidently sell. This is a high-visibility, high-impact role. You'll operate with autonomy, move fast, and own the commercialization and triage work that determines whether Roku's performance advertising platform becomes a must-buy for growth marketers.

For Massachusetts Only - The estimated annual salary for this position is between $130,000 - $170,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Develop and maintain product strategy for Roku's performance advertising portfolio, ensuring market dynamics, buyer needs, and business objectives are reflected in roadmaps and prioritization.
• Analyze systems, workflows, and dependencies across ad delivery, bidding, targeting, forecasting, and measurement to identify gaps and propose scalable solutions.
• Partner with Product Management, Ad Sales, Operations, and Legal to unblock revenue opportunities and scale team readiness to sell and support performance buying products by addressing compliance, operational, and go-to-market challenges.
• Establish frameworks for scaling across Roku’s direct channels, including Home Screen and native surfaces, and our in-stream video ads businesses.
• Serve as the directly responsible individual for performance advertising GTM initiatives, ensuring cross-functional teams are aligned, accountable, and delivering measurable outcomes.
• Own the operational readiness and launch execution for new performance buying products, ensuring Ad Sales teams are equipped to support advertisers from day one.

We're excited if you have

• 4+ years of experience in strategy and operations, growth or performance marketing, or equivalent practical experience, ideally within digital advertising.
• Experience managing performance budgets with an understanding of how decisions are made for budget and optimization.
• Demonstrated ability to shape product strategy through market analysis, competitive insights, and cross-functional alignment.
• Strong systems thinker with a proven ability to scale operational processes and deliver measurable business outcomes.
• Exceptional communication and influence skills, highly analytical, detail-oriented.
• Strong experience using AI to increase productivity in research, developing presentations and briefing documents, financial analysis, and other professional tasks.
• Proven track record of growth and progression in prior roles, reflecting strong performance and increasing responsibility.

#LI-SR2

About the team

Ad Product Strategy & Operations (PS&O) is a hybrid strategy and execution function within Roku’s Ad Product organization. We partner with product managers and cross-functional teams to accelerate decision-making, ensure launch readiness, and operationalize product strategy across Roku’s advertising portfolio. The team sits at the intersection of product development and business enablement. Our focus is on driving clarity, scalability, and alignment across initiatives, from roadmap planning through launch execution. We also collaborate closely with commercialization partners to ensure new products and solutions are brought to market effectively.

About the role

We're looking for a PS&O Lead with a performance advertising background to drive product strategy through market analysis, competitive intelligence, and go-to-market execution for Roku's growing performance advertising business. You'll develop and operationalize scalable frameworks to unlock revenue growth across our performance and growth advertising portfolio, ensuring tight alignment across product, sales, and legal teams. You'll act as a key strategic partner bridging product development with business enablement, identifying systemic roadblocks, workflow inefficiencies, and operational gaps that stand between our roadmap and the market.

The ideal candidate has built or scaled performance advertising products in a digital platform environment. You've worked across outcome-based buying systems: cost-per-action bidding, conversion optimization, audience targeting, measurement and attribution, and the feedback loops that make performance campaigns work at scale. You understand how growth marketers evaluate platforms, what drives adoption of new buying products, and how to translate complex ad tech into something a sales team can confidently sell. This is a high-visibility, high-impact role. You'll operate with autonomy, move fast, and own the commercialization and triage work that determines whether Roku's performance advertising platform becomes a must-buy for growth marketers.

For New York Only - The estimated annual salary for this position is between $130,000 - $170,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Develop and maintain product strategy for Roku's performance advertising portfolio, ensuring market dynamics, buyer needs, and business objectives are reflected in roadmaps and prioritization.
• Analyze systems, workflows, and dependencies across ad delivery, bidding, targeting, forecasting, and measurement to identify gaps and propose scalable solutions.
• Partner with Product Management, Ad Sales, Operations, and Legal to unblock revenue opportunities and scale team readiness to sell and support performance buying products by addressing compliance, operational, and go-to-market challenges.
• Establish frameworks for scaling across Roku’s direct channels including Home Screen and native surfaces and our in-stream video ads businesses.
• Serve as the directly responsible individual for performance advertising GTM initiatives, ensuring cross-functional teams are aligned, accountable, and delivering measurable outcomes.
• Own the operational readiness and launch execution for new performance buying products, ensuring Ad Sales teams are equipped to support advertisers from day one.

We're excited if you have

• 4+ years of experience in strategy and operations, growth or performance marketing, or equivalent practical experience, ideally within digital advertising.
• Experience managing performance budgets with an understanding of how decisions are made for budget and optimization.
• Demonstrated ability to shape product strategy through market analysis, competitive insights, and cross-functional alignment.
• Strong systems thinker with a proven ability to scale operational processes and deliver measurable business outcomes.
• Exceptional communication and influence skills, highly analytical, detail-oriented.
• Strong experience using AI to increase productivity in research, developing presentations and briefing documents, financial analysis, and other professional tasks.
• Proven track record of growth and progression in prior roles, reflecting strong performance and increasing responsibility.

#LI-SR2

About the Team

The Content Platform & Tools team empowers Roku's growing content ecosystem by building the tools and infrastructure that enable partners to onboard, manage, and optimize their content at scale. We're transforming how content partners interact with The Roku Channel & Premium Subscriptions, moving from manual, reactive operations to self-service automation that drives partner satisfaction, operational efficiency, and business growth.

About the Role

We're seeking a Senior Product Manager to build and scale the TRC Partner Portal, a comprehensive self-service platform that will revolutionize how content partners manage their relationship with Roku. You will own the product vision, strategy, and execution for a portal that addresses critical operational pain points, enables partners to independently manage content submission and issue resolution, and scales operations to support significant partner growth. You'll be the voice of the partner inside Roku, ensuring every feature decision is grounded in partner needs, and that the portal becomes an indispensable tool partners love to use. This role sits at the intersection of partner experience, operational efficiency, and platform scalability. You'll work closely with Content Partner Managers, Operations, Engineering, Legal, Finance, and external partners to deliver a world-class portal that empowers partners across VOD, FAST/Linear, and Live content.

For California Only - The estimated annual salary for this position is between $176,163 - $216,750 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You'll Be Doing

• Own the end-to-end product strategy for the TRC Partner Portal, defining vision and roadmap from foundational capabilities through full self-service maturity
• Champion partner success by establishing feedback loops, conducting regular partner research, building comprehensive enablement resources, and ensuring the portal delivers measurable improvements in partner satisfaction and operational efficiency
• Drive partner-centric product development by conducting deep research to understand pain points and designing intuitive self-service tools for content management, analytics, and operations
• Ship iteratively through phased releases, starting with core transparency features (title tracking, issue reporting, performance dashboards) and scaling to advanced capabilities (content editing, contract management, automated workflows)
• Lead cross-functional execution across Operations, Engineering, Legal, Finance, and Product Marketing to deliver seamless integrations and drive portal adoption
• Define success and optimize continuously by establishing key performance indicators, monitoring portal health, and using data to improve workflows and partner satisfaction
  
  

We're Excited If You Have

• 8+ years of Product Management experience building B2B platforms, partner portals, developer tools, or content management systems
• Proven track record shipping self-service products that measurably reduce operational overhead and enable scalability
• Deep experience in streaming, media, or entertainment with understanding of content workflows including ingestion, metadata management, rights, and publishing
• Strong technical fluency with ability to discuss APIs, data architecture, validation systems, and platform integrations
• Experience building portals or tools for content partners, suppliers, or creators in media/entertainment ecosystems
• Experience building partner enablement programs including onboarding, training materials, and success metrics that drive adoption and satisfaction
• Background in operational efficiency or process automation with demonstrated impact reducing manual workflows through product solutions
• Familiarity with contract management, financial reporting, or multi-party payout systems in B2B contexts
• Understanding of content business models (AVOD/SVOD/FAST), rights management, territory restrictions, and performance analytics

#LI-SSC

About the team

The Roku Ad Marketing team is responsible for accelerating new revenue potential, advancing Roku's advertising brand positioning, and providing insights and inspiration that helps all businesses maximize their potential in TV streaming. Our team of marketers, strategists, and designers deliver client strategies, research and insights, new product innovations, events and experiences, and more that deliver on Roku's purpose to make TV better for everyone.

About the role

Roku is seeking a high-performing, results-driven Ad Product Marketing Manager (PMM) to lead the strategy, launch, and scaling of ad products enabled through our growing ecosystem of Retail Media Network (RMN) partnerships. As Roku expands beyond traditional TV buying channels, this role will be essential in defining how partner-driven solutions are positioned, packaged, and scaled to unlock new segments and accelerate revenue growth. 
 
Operating at the intersection of Product, Sales, and Business Development, this PMM will bring structure and clarity to fast-moving, high-impact business lines. You will translate partner capabilities into compelling value propositions, shape cross-functional go-to-market plans and drive internal readiness across Roku’s commercial teams. You will also inform product and partner roadmaps, identify market needs, and ensure new features are prioritized and launched with precision. 
 
As the day-to-day point of contact for emerging Commerce Media initiatives, you will own positioning, messaging, and education to help help drive market demand and adoption. Your work will streamline workflows, strengthen partner alignment, and create scalable frameworks that expand Roku’s footprint in an evolving advertising landscape. This role is ideal for someone who thrives in ambiguity, leverages data to guide decisions, and consistently raises the bar on how new products and partnerships go to market. 

For NY Only - The estimated annual salary for this position is between $139,600 and $152,300 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you’ll be doing

• Translate technical product capabilities into clear value propositions, positioning, and messaging for internal and external audiences. 
• Partner closely with Product, Sales, Business Development, and Operations to manage roadmaps, streamline workflows, and ensure features launch effectively. 
• Create scalable frameworks for product rollout, including launch plans, playbooks, sales materials, FAQs, and enablement content. 
• Lead internal training and education efforts to ensure commercial teams understand how to sell and activate new partner-enabled solutions. 
• Monitor competitive landscapes across RMNs and CTV to inform positioning and differentiation for Roku. 
• Drive consistency and clarity across internal messaging, ensuring alignment on product definitions, requirements, and commercialization milestones. 
   

We're excited if you have

• 5+ years of experience in ad-tech or product marketing/management with a preferred focus in the Retail Media Network landscape  
• Experience in a start-up environment, or you can demonstrate an entrepreneurial approach in your roles and an understanding of working in a low-resource environment. 
• Ability to clearly communicate vision, roadmap, and results to senior leads inside Roku and at partner organizations 
• Ability to take on and complete multiple projects simultaneously across short- and long-term time horizons 
• Outstanding organizational, analytical, written, and presentation skills 
• Entrepreneurial self-starter who deals well with ambiguity 
• Proven track record of influencing without authority 
• Passion for measuring results and making tasks simpler for internal stakeholders 
• Located in New York, NY 
• BA/BS degree required 

#LI-OR1

About the team

Roku pioneered in developing operating system for TVs. Tv Technology team within Roku TV NPI group is focused on building TVs with best Audio Quality , Picture Quality and Enable innovation technology. 
With tens of million TVs sold across many countries, thousands of streaming channels and billions of hours watched over the Roku TVs, having best Audio Quality & Picture Quality is crucial.

About the role

We are looking for a creative and passionate Machine Learning (ML) / Deep Learning (DL) Engineer to join the Roku TV team. You will explore Picture Quality (PQ) and Audio Quality (AQ) improvements using AI in a resource-constrained environment, pushing the limits of what is possible in TV technology. Additionally, this role will involve applying state-of-the-art ML techniques to different PQ and AQ related tasks. You will play a critical role in building scalable systems and algorithms that enhance streaming experiences for millions of users worldwide.

For California Only - The estimated annual salary for this position is between $135,000 - $185,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Explore and implement AI-driven Picture Quality and Audio Quality improvements for Roku TV
• Apply advanced ML techniques in the optimization of models to enhance video and audio processing pipelines
• Research, understand, and implement technical papers on ML/DL to solve complex challenges
• Collaborate with engineering teams and cross-functional partners to translate business requirements into technical solutions
• Run experiments and analyze results against critical business KPIs

We’re Excited If You Have

• 1+ years of experience applying Machine Learning to concrete problems at scale
• Strong CS fundamentals; ability to write efficient algorithms with ease
• Hands-on experience with Machine Learning / Deep Learning frameworks like TensorFlow or PyTorch
• Proficiency in coding firmware development using C++
• Proficiency in coding ML/DL algorithms using Python
• Solid understanding of DL fundamentals, including RNN, CNN, and multi-modal models
• Familiarity with video processing pipelines and audio pipelines
• AI literacy and curiosity—whether through previous work or personal exploration
• Excellent communication skills, strong work ethic, and works with minimum supervision 
• Have hands-on experience with edge devices like jetson nano, kadas, and similar
• Research background preferred; ability to understand and implement technical papers on ML/DL
• Published papers in the field of ML/DL are a bonus
• Hold an MS or PhD in Computer Science, Electrical Engineering, or related fields - Preferred

#LI-DH2

About the Team

We believe that great user experiences come from people who have the vision to see the big picture while still maintaining an incredible attention to detail. The User Experience team at Roku is comprised of UX designers, researchers, and writers working collaboratively with our world-class Product and Engineering teams to meet customer needs for a Roku experience that delivers simplicity and delight.

 
About the Role

Roku is looking for a UX Product Designer with strong interaction design skills to drive improvements to our Premium Subscription services within The Roku Channel, with an initial focus on migrating our standalone Frndly TV live TV streaming service into our Premium Subscriptions experiences. This design work will involve UX for browsing and searching for shows, live TV guide integration, merchandising, subscription flows, playback, and more, with a strong focus on collaboration with other UX designers working in these areas.
 
The Roku Channel currently offers more than 50 premium subscription services – including Paramount+, HBO Max, and Discovery+ -- with more coming every quarter. Each features a consistent user interface to help customers enjoy their entertainment across multiple subscriptions in one place.

For California Only - The estimated annual salary for this position is between $185,000 and $210,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
 

What You’ll be Doing  

• Work closely with product managers and business stakeholders to identify the problems, business goals, and user outcomes that your designs will address
• Design features for Premium Subscription services within The Roku Channel, with an initial focus on our Frndly live TV streaming platform, so that they collectively create a consistent, seamless, easy-to-use experience for customers to subscribe to and watch their favorite shows
• Collaborate closely with Product Management and developers throughout the project lifecycle
• Partner with experienced User Researchers to gain insight on user needs, and to determine and execute the ideal research methodology to evaluate your designs
• Collaborate with other UX designers responsible for features related to browsing, searching, playback, live TV Guide, sign-up flows, and more
• Own your designs and communicate effectively, articulating your design decisions to colleagues from diverse disciplines 
• Give and receive feedback in regular design critiques with your peers and during formal design reviews with UX management
   

We’re Excited If You Have

• Experience designing a variety of features related to TV streaming services for consumer audiences
• A proven track record in interaction design, showing artifacts of the process that help support your design decisions, as well as the business results driven by those designs
• Experience collaborating with product managers, developers, and management to refine design concepts through rapid iterations, meeting the goals of both users and the business
• Hands-on experience working with User Researchers (or conducting User Research yourself) and utilizing the results of that research to shape your designs 
• Expertise in designing and prototyping with Figma
• A passion for getting the subtle details right when it comes to creating a high-performing, world-class experience
• Endless empathy for the user
• A degree in Design, Computer Science, Human-Computer Interaction, or a related field
  
  

#LI-SSC

About Roku

Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay TV operators.

Roku Channel has quickly become a leading streaming app for free, live, and subscription based premium content. Whether you are in your living room, on your mobile, or at your desktop, Roku Channel has an always-changing selection of Hollywood hits, classics, live news, hit TV shows and family programs to keep you entertained.  Roku made streaming possible and Roku Channel is changing the way we watch it.

The Role

Roku is seeking an International Content Partnerships Manager to join the ad-supported VOD/ linear partner growth team focused on The Roku Channel.  This team is responsible for the overall success of key partners on Roku Channel. Success is measured by delivering on and exceeding expectations with respect to user engagement (as defined by reach and streaming hours), financial results (revenue, gross profit) and other key health and growth metrics.

The role requires a diverse range of direct-to-consumer video experience across partner management, content programming, product, and marketing. The right individual has proven experience building relationships with content partners, developing data driven growth strategies, then rolling up their sleeves to execute and achieve these goals. To be successful, the candidate will require the ability to work across and organize a diverse range of internal departments, such as editorial, content acquisition, data analytics and marketing.

For Canada Only - The estimated annual salary for this position is between $100,800 - $119,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This posting is to fill a vacancy on our team, unless otherwise noted.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Roku uses AI tools in its recruiting processes.

In This Role You Will

Account Management

• Act as the day-to-day partner relationship manager to grow international partners within Roku Channel
• Leverage deep experience and knowledge of content strategy and acquisitions within the Canadian and/or UK markets (experience in both is highly preferred) to drive regional growth.
• Drive communication, education, data management across managed partners
• Support the onboarding of new content partners
• Coordinate the submission, selection and launch of new partner content, communicating with partners and working internally with Programming, Acquisition and Operational teams 

Partner Growth Strategy

• Create and present performance evaluations for partners, including comprehensive quarterly business reviews
• Develop internal partner playbooks that offer executive staff a concise overview of partnerships along with actionable strategic plans
• Build deep partner expertise, developing strong internal and external workflows to provide best-in-class service to partners
• Leverage data, market research and insights to evaluate new content partnership opportunities to Roku Channel
• Contribute to other content partnership areas as business needs arise 

Cross-Functional Collaboration

• Collaborate with content acquisition, content operations, editorial, and marketing on deal lifecycle and execution through partner roll out
• Assist in the development and implementation of marketing and editorial strategies that maximize user engagement
• Work with product and analytics teams to drive automation, enhanced reporting and tools to improve the efficiency of strategic plans
• Aggregate feedback from internal and external stakeholders into comprehensive and actionable trackers to drive process improvement
• Perform other tasks, projects, and responsibilities as assigned by leadership  

Experience / Qualifications

• 5-7 years of relevant experience in a top media, entertainment, technology company, management consulting firm, or investment bank, in a partnerships, strategy, program planning, or analytical role.
• Background in content strategy and/or acquisitions within the Canadian and/or UK markets (experience in both is highly preferred)
• Experience delivering results in consultative, partnerships, and/or business development environments
• Strong analytical skills including creating / managing financial and operational KPIs (preferably with experience in a highly-demanding environment where complex analysis is performed)
• Experience conducting quantitative (including modeling) & qualitative analysis to drive results leveraging a strong understanding of video streaming business models (MVPD, TVE, SVOD, AVOD, TVOD)
• Ability to cultivate and build strong relationships with content partners and industry counterparts
• Bachelor's degree in business, finance, accounting, or economics, or equivalent; MBA preferred but not required
• Familiarity with Airtable, Confluence, Salesforce and Looker tooling a plus

#LI-CU1

About the Team  

At Roku, we embody the mentality of a sports team, becoming our strongest when we work together (cross functionally) to reach an end goal. The Client Marketing and Strategy team acts as the quarterback to sales, helping to build long term strategies and solutions that ultimately aid in revenue growth and deepen partnerships with priority accounts. In partnership with sales, we ensure our clients are constantly evolving to build successful CTV strategies, test and adopt new products, and build the future of TV together.  
  

About the Role  

Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on building a marketing and ad strategy that grows Roku’s advertising business. 

As an Ad Marketing Manager, you will partner across multiple industries, such as CPG, Political, QSR and collaborate with Research, Sales, and Product to develop bold narratives and amplify Roku’s leadership in the marketplace. This role is ideal for a strategic marketer who thrives on translating data into compelling storylines, building memorable marketing programs, and driving impact where it matters most.

For New York Only - The estimated annual salary for this position is between $110,000 and $131,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You'll Be Doing  

• Strategy & Storytelling: Build ambitious marketing strategies and sales narratives that engage marketers across multiple industries, including Automotive, CPG and Retail  
• Thought leadership: Identify thought leadership opportunities and industry moments to spark conversations and position Roku as a leader with bold, big-idea thinking. 
• Planning and Events: Lead annual marketing planning and oversee Roku’s presence at owned and industry events. 
• Sales Partnership: Serve as a trusted partner to Sales and support teams by providing strategic consulting, materials, research, and enablement support 
• Campaign Execution: Drive integrated marketing campaigns across LinkedIn, vertical industry outlets, and other channels in collaboration with Content, Growth Marketing, Comms, and Sales. 
• Customer Advocacy: Build advocacy by highlighting client success stories through case studies, programs, and best-in-class examples. 

We're Excited If You Have  

• 3+ years of experience in B2B marketing and media, ideally with a focus on marketing to specific industries and verticals  
• Strategic, organized thinker who can scale ideas and tell compelling stories backed by data. 
• Strong project management skills with the ability to juggle multiple timelines and stakeholders. 
• Executive presence and comfort working across Sales, Product, Data, Comms, and Events. 
• Exceptional communication and storytelling skills—especially in making the complex feel simple. 
• “No job is too big or too small” mentality -- you’re a long-term thinker and a short-term doer.  
• A solutions-oriented mindset who can easily adapt to ever changing needs. 
• College degree or equivalent  

#LI-AN1

About the Team  

At Roku, we embody the mentality of a sports team, becoming our strongest when we work together (cross functionally) to reach an end goal. The Client Marketing and Strategy team acts as the quarterback to sales, helping to build long term strategies and solutions that ultimately aid in revenue growth and deepen partnerships with priority accounts. In partnership with sales, we ensure our clients are constantly evolving to build successful CTV strategies, test and adopt new products, and build the future of TV together.  
  

About the Role  

Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on building a marketing and ad strategy that grows Roku’s advertising business. 

As an Ad Marketing Manager, you will partner across multiple industries, such as CPG, Political, QSR and collaborate with Research, Sales, and Product to develop bold narratives and amplify Roku’s leadership in the marketplace. This role is ideal for a strategic marketer who thrives on translating data into compelling storylines, building memorable marketing programs, and driving impact where it matters most.

For California Only - The estimated annual salary for this position is between $108,000 - $148,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off

What You'll Be Doing  

• Strategy & Storytelling: Build ambitious marketing strategies and sales narratives that engage marketers across multiple industries, including Automotive, CPG and Retail  
• Thought leadership: Identify thought leadership opportunities and industry moments to spark conversations and position Roku as a leader with bold, big-idea thinking. 
• Planning and Events: Lead annual marketing planning and oversee Roku’s presence at owned and industry events. 
• Sales Partnership: Serve as a trusted partner to Sales and support teams by providing strategic consulting, materials, research, and enablement support 
• Campaign Execution: Drive integrated marketing campaigns across LinkedIn, vertical industry outlets, and other channels in collaboration with Content, Growth Marketing, Comms, and Sales. 
• Customer Advocacy: Build advocacy by highlighting client success stories through case studies, programs, and best-in-class examples. 

We're Excited If You Have  

• 3+ years of experience in B2B marketing and media, ideally with a focus on marketing to specific industries and verticals  
• Strategic, organized thinker who can scale ideas and tell compelling stories backed by data. 
• Strong project management skills with the ability to juggle multiple timelines and stakeholders. 
• Executive presence and comfort working across Sales, Product, Data, Comms, and Events. 
• Exceptional communication and storytelling skills—especially in making the complex feel simple. 
• “No job is too big or too small” mentality -- you’re a long-term thinker and a short-term doer.  
• A solutions-oriented mindset who can easily adapt to ever changing needs. 
• College degree or equivalent  

#LI-AN1

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

How We Build

Babylist is in the middle of a fundamental shift in how software gets made, and we are not tiptoeing into it. We are rebuilding our engineering culture around a simple belief: AI changes everything. How teams are structured, how decisions get made, how fast ideas become working software. Our engineers own problems end to end, working directly with product, design, and business partners with short feedback loops and real stakeholder access. We ship, learn, and iterate fast. When something is not working, we throw it out and start over — project failure and personal failure are not the same thing here. AI tools are as natural to our workflow as an IDE or version control. We are not exploring this, we are living it. Our engineers use AI to explore tradeoffs, pressure-test designs, and move from problem to solution in hours instead of days. They generate code with AI so they can stay focused on the decisions that actually require human judgment — not the routine ones. More velocity means more time for craft: better test coverage, stronger architecture, and deeper customer understanding. We hold ourselves to a higher quality bar because of AI, not in spite of it. We are building this playbook in real time, and we are looking for people who want to build it with us. If you have already changed how you work because of AI — or you are ready to — and you care more about shipping something great than following a prescribed process, we should talk.

Our Tech Stack 

• React, Native iOS and Android
• Ruby on Rails
• AWS, Terraform
• MySQL
• Sidekiq
• Redis
• Shopify

What the Role Is

As Babylist’s Senior Engineering Manager, Machine Learning & Discovery+Site Monetization, you’ll lead the team driving the next era of our machine learning and personalization efforts across the product. This is a hands-on leadership role for a manager who remains technically fluent while scaling people, systems, and impact. You’ll manage and grow a high-performing ML-focused pod spanning product recommendations, search, PLPs, and site monetization, with a clear mandate: maximize revenue and user value across surface areas through personalization.

You’ll guide the team on technical direction behind our homepage feed, “add next” experience, and other core personalization surfaces, while building the foundations for long-term ML excellence at Babylist.

Who You Are

• 3+ years of experience as a front-line manager delivering production-grade software or ML systems
• 5+ years of experience as an individual contributor in ML or Data Science, plus proven experience leading teams that build end-to-end machine learning systems, ideally in personalization, recommendations, or consumer-facing ML products
• Deep familiarity with the Python ML ecosystem (e.g., pandas, sklearn, xgboost, PyTorch) and comfortable reviewing designs, unblocking technical challenges, and setting high technical standards
• Experience supervising ML Engineers and/or Data Scientists; bonus points for experience managing Software Engineers
• Strong understanding of the full ML lifecycle, including data pipelines, workflow orchestration (e.g., Airflow), deployment, monitoring, and iteration in production
• Product-minded: passionate about technology, but primarily motivated by solving real user problems and driving business impact
• Experience working with large-scale, real-time or near-real-time data systems
• Comfortable owning and evolving the ML tech stack end-to-end, from data and modeling through production systems
• Background in consumer-facing products; experience in e-commerce, marketplaces, or complex user journeys is strongly preferred
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.

How You Will Make An Impact

• Build and lead the ML & personalization function: Hire, mentor, and support a multidisciplinary team (Machine Learning Engineers, Software Engineers, Product Manager, and occasional Designer), shaping the roadmap, standards, and culture for ML at Babylist
• Own high-impact ML initiatives: Deliver personalization systems that improve discovery, engagement, and monetization across key surfaces, directly impacting business outcomes
• Set technical and algorithmic direction: Define modeling approaches, data strategy, and system architecture in partnership with senior technical leaders, balancing experimentation with scalable execution
• Be hands-on when needed: Review ML/DS designs and code, build proof-of-concept models, and conduct your own data science research to de-risk ideas and accelerate progress
• Develop talent: Coach engineers on technical growth, career progression, and performance, combining strong technical standards with empowerment
• Drive cross-functional alignment: Partner closely with Product, Design, Analytics Engineering, and Data to translate ambiguous business problems into clear technical direction
• Understand the full funnel: Develop a deep understanding of Babylist’s user journeys, user feedback loops, and financial models — and how ML systems influence them end-to-end

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

USD - $250,000 to $308,000
CAD - $230,000 to $288,000

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI tools are as natural to how we work as your IDE or version control — we're not exploring this, we're living it.

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

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Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

What the Role Is

Babylist is at an inflection point. We've built a category-defining brand with over $500M in revenue, and we're now expanding into entirely new verticals, which means we need to build the leadership team that will take us there. This is where you come in.

As our Principal Executive Recruiter, you'll own the most consequential searches at Babylist. Director through C-suite roles across Product, Marketing, Operations, and new business lines we're standing up from scratch. You'll work directly with our executive team, not as a support function but as a true thought partner, helping them think clearly about what they actually need, shaping role narratives before they go to market, and closing leaders who will define our next chapter.

This is not a role for someone who executes against a clean spec. Many of the searches you'll run will start with ambiguity: undefined scope, no comp benchmark, shifting organizational context. You'll be the one who brings clarity. You'll write the spec, build the market map, lead the intake, and manage the process end-to-end with the kind of executive presence that makes senior leaders trust you completely.

If you've spent your career doing exactly this kind of work and you're ready to do it inside a company you actually believe in, this role was built for you.

Who You Are

• 15+ years of recruiting experience, with Director through C-suite searches as the sustained focus of your work, including 8+ years leading end-to-end retained searches at a dedicated executive search firm; preferably trained at True Search, Daversa Partners, Heidrick & Struggles, Spencer Stuart, or a peer firm of similar caliber
• Deep experience placing executive leaders at growth-stage or pre-IPO companies, ideally during periods of expansion into new business lines or verticals
• Proven track record on zero-to-one searches: first-of-their-kind roles, newly formed functions, or revenue line leaders where scope and leveling were undefined when you started
• Experienced running highly confidential searches, including sensitive replacement hires, with the judgment and discretion those situations demand
• Skilled at shaping executive role narratives from scratch; you know how to partner with executives to surface what they truly need, not just what's on paper
• Comfortable operating independently; you can build market maps, competitive landscapes, and candidate theses on your own without a research team behind you
• Fluent in the tools of the trade: you use LinkedIn Recruiter for complex search strategy and deep sourcing, Greenhouse for ATS management and pipeline reporting, and Gem for outreach sequencing and campaign management; these aren't things you're learning, they're how you already work
• Expert in executive total rewards; you independently structure, benchmark, and negotiate full compensation packages including base, short- and long-term incentives, equity grants, and pre-IPO value modeling, and you can communicate that value to candidates in a way that actually lands
• Strong executive presence; you run calibration sessions with confidence, push back respectfully when market reality differs from internal expectations, and advise senior leaders without losing their trust
• Experienced managing external search firm partnerships; you know when to bring one in, how to hold them accountable, and how to course-correct when they aren't delivering
• Thrives in growth-stage environments where roles are fluid, comp benchmarks may not exist, and ambiguity is part of the work, not a problem to escalate
• High editorial bar and AI fluency; you use AI for market mapping, competitive intelligence, and to accelerate your work, but your candidate briefs, outreach, and executive-facing materials are always sharp, human, and unmistakably yours
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.

How You Will Make An Impact

• Own the searches that matter most. You'll run Director through C-suite searches across Babylist's most critical and complex hiring needs, including confidential, first-of-their-kind, and new vertical roles, from intake to close
• Bring clarity before the process begins. You'll lead intake sessions that lock in role scope, leveling, scorecard criteria, and compensation parameters so that when the right candidate surfaces, the team can move
• Serve as the executive team's thought partner. You'll push back on scope when the market doesn't support it, advise on org design when relevant, and bring independent market expertise that shapes how we hire at the top
• Close with sophistication. You'll lead executive compensation negotiations across the full total rewards package, structuring offers that reflect market reality, Babylist's comp philosophy, and what it takes to get a great person across the finish line
• Elevate every touchpoint. From first outreach through offer close, candidates will walk away with a strong impression of Babylist regardless of outcome
• Build something lasting. You'll manage external search firm partnerships with accountability while steadily building the internal executive search capability that reduces our reliance on agencies over time

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$181,770 to $219,000

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

About the Team 

Our talented and diverse UX team delights users one design at a time, while building and enhancing a UX culture within Roku that nurtures our ongoing enrichment and elevates the UX maturity across the company and the industry. We believe that great user experiences come from people who have the vision to see the big picture on the macro side while still maintaining incredible attention to detail on the micro side. More than the ability to keep the vision while managing the minutiae, we need someone who can play three-dimensional chess on the axes of what our customers need and what our world-class engineers can produce while keeping things as elegantly easy as possible.   
  

About the Role 

Roku is looking for a talented, well-rounded Senior UX Product Designer who can create useful and easy-to-use streaming experiences. For this role, we need a senior designer with extensive experience on consumer-facing products. This person is both a thinker and a maker - someone that is comfortable with thinking about customer value while still maintaining a command of design details. We want someone who is fluent whether speaking with designers, product managers, or engineers, with a track record of driving concepts all the way to launch. This person is focused on design excellence and is thoughtful about delivering design solutions that create engagement. The ideal candidate will have a track record of creating impactful experiences in the streaming industry. This person must be an independent operator, able to push projects forward on their own, while still proactively seeking stakeholder feedback and approvals. They should be pragmatic and guided by UX principles and frameworks for building robust and functional products. The candidate should demonstrate confidence in their approach while carefully assessing tradeoffs to make informed decisions. The ability to work effectively in a fast-paced environment, remain flexible, and manage through change, while being comfortable with ambiguity, is essential. 

For California Only - The estimated annual salary for this position is between $217,900 - $270,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off

    
What You’ll Be Doing 

• Explore design directions, analyzing the pros and cons of each, to arrive at creative, thoughtful design solutions 
• Communicate the user experience at various stages of the design process with wireframes, flow diagrams, mockups, specs, and/or lightweight prototypes 
• Provide and receive feedback in regular design critiques with peers, cross-functionals in the core team of the projects, and leadership 
• Balance qualitative and quantitative data to make user-centered design decisions 
• Analyze and document interaction models and detailed case logic 
• Partner with product managers, engineers, and cross-functional stakeholders to understand requirements and build unique experiences that inform, entertain, and delight our customers 
• Contribute at every step of the product life-cycle from general product discovery, research, ideation, and AB tests 
• Partner with User Researchers to determine and execute the ideal research method to gather customer insights or evaluate designs 
• Drive changes, refinements, and improvements to the user experience 
• Operate independently with self-motivation, taking initiative and driving projects to completion without extensive guidance 
• Facilitate quick and effective decision-making, ensuring efficient progress and alignment within the team 

 
We’re Excited If You Have 

• 6+ years of relevant experience in UX Design 
• Proficiency in Figma 
• A passion for the end-to-end user experience 
• Strong analytical skills to navigate complex interaction paths and use cases 
• Strong visual design skills to bring proposals to high-fidelity, near implementation-ready designs 
• Experience with the streaming TV experience and TV UI design 
• Experience collaborating with teams of designers, researchers, product managers, and engineers throughout the design process and creating artifacts to document the design and user experience 
• Excellent communication, facilitation, presentation, interpersonal, and analytical skills 
• Excellent problem-solving skills and relentless attention to detail 
• Ability to operate effectively in a dynamic and self-managing environment 
• Confidence in decision-making while carefully evaluating tradeoffs 
• Flexibility and adaptability in navigating through change and ambiguity 

#LI-SSC

About the role 

The Indirect Tax Manager will join our growing team of tax professionals located at our HQ in San Jose, CA. The Indirect Tax Manager will be contributing to all areas of indirect tax, including compliance and planning. The individual will report to the Head of Tax/Sr. Tax Director. We are seeking a colleague who enjoys working collaboratively in a collegial team environment within a fast-paced growing company. The Indirect Tax Manager will be a qualified tax professional with solid experience in worldwide indirect tax compliance, working knowledge and experience with digital services and supply chain logistics, and strong accounting/tax expertise.  This role requires comfort working with large datasets and high transaction volumes, leveraging strong analytical capabilities to extract meaningful insights from complex data.  This role will require a person who is proactive and enjoys learning and new challenges. This role will be an active participant in planning that is closely integrated with income tax, in order to support the business from a holistic tax perspective.  In this position you’ll serve as a key member of our finance team and will have opportunities to contribute to shareholder value by assisting with the growth of the Company’s international expansion. If you’re looking for a fast-paced, but demanding office culture where you can affect the bottom line, this role is for you. 

For California Only - The estimated annual salary for this position is between $145,000 and 160,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What you’ll be doing 

• Indirect Tax Return Compliance – Collaborate and work with the team to manage the accurate reporting of the Roku and Roku foreign subsidiary indirect tax returns for VAT/GST, etc. Consider technology and process improvements to improve overall compliance processes  
• Planning Activities – Support the business and contribute to the implementation of tax planning strategies, which maximize savings on a defensible basis. Conduct tax research. Actively participate in the review of proposed transactions to properly advise management of tax consequences. Support the indirect tax integration of business acquisitions, dispositions and restructurings 
• Additional Activities include: 
  • Provide support, as needed, to the US sales tax and GST/VAT processes, as well as other indirect taxes and business taxes as needed 
  • Provide technical tax advice and planning services to a portfolio of projects 
  • Build strong working relationships with our internal project teams, developing your understanding of their unique needs and requirements 
  • Develop your own knowledge, maintaining your status as a trusted advisor by monitoring emerging trends, technologies and practices 
• Tax Audits and Controversies – Evaluate and respond to requests for information from government tax authorities and participate in developing strategies to successfully defend tax filing positions. Support the coordination and implementation of audit strategies. Stay abreast of legal developments and industry positions in order to accurately evaluate options and responses to requests for information.

We’re excited if you have 

• BS/BA in Accounting or Tax 
• CPA, MBA or an advanced degree with an emphasis in taxation a plus 
• Minimum of 5-6 years of directly related tax experience, either Big 4 accounting firm or industry or both 
• Proficiency in tax preparation and research tools (Avalara or equivalent, CCH or RIA) 
• Broad technical knowledge of US and international indirect tax laws and regulations 
• Strong accounting skills including intercompany accounting, reconciliations, and experience with statutory local accounting 
• Experience with digital services as well as tangible goods and supply chain logistics 

#LI-RR1 

About the team 

Great user experiences come from people who have the vision to see the big picture while still maintaining an incredible attention to detail. The User Experience team at Roku comprises UX designers, researchers, and writers who work collaboratively with our world-class Product and Engineering teams to meet customer needs for a Roku experience that delivers simplicity and delight. The UX Research sub-team is a tightly knit horizontal resource within the larger UX team at Roku. 

About the role 

This role is dedicated to Roku TV (RTV). You’ll join the team shaping the vision and execution of our TV products and features, ensuring they continue to set the global benchmark for performance and ease of use. 

Roku is hiring an experienced UX Researcher to lead high-impact research across our full TV portfolio. In this role, you’ll deeply understand how people interact with Roku devices and ensure a cohesive, simple experience across partner brands and device tiers. You’ll operate at the crucial intersection of physical hardware and the Roku OS. Your insights will uncover user needs and pain points and directly drive the evolution of new TV experiences - from out-of-the-box setup and hardware performance to picture quality optimization and the future of TV hardware - making a tangible, visible impact across Roku’s most widely used experiences. 

You’ll partner closely with Product Management, Design, and Engineering to align research with technical roadmaps and business priorities, turning insights into decisions that ship. Together, you’ll ensure Roku delivers a simple, delightful entertainment experience that is grounded in user needs and felt across every TV we build.  

For California Only - The estimated annual base salary for this position is between $140,000 - $150,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What you'll be doing 

• Develop, plan, and execute research initiatives in collaboration with UX Research managers, other UX researchers, product managers, leaders at Roku, UX and visual designers, and others 
• Utilize your research insights to influence the selection, definition, and design of product offerings that maximize engagement, leading to high customer retention 
• Collect and analyze user behavior through both generative and evaluative methodologies 
• Effectively present research insights to diverse stakeholder audiences through written reports and presentations 
• Work closely with multiple key stakeholders to identify the problems and business goals that your research will address 
• Be a deeply embedded member of product teams, while also being a strong collaborator on the UX research team 

We’re excited if you have 

• 2 to 3 years' experience as a UX Researcher in industry settings (not including academic experience)
• Experience building with AI (Claude Code, CoPilot, or similar)
• Proven skill with a broad methodological toolkit, including interviews, usability testing, surveys, field studies, diary studies, and quantitative analysis 
• Confidence in selecting the most appropriate methods for a given problem or question 
• Experience collaborating with teams of business leaders, designers, researchers, and product managers throughout the planning and development process 
• Experience gathering and understanding business strategy, and finding the right balance between user and business needs 
• Excellent communication, facilitation, presentation, interpersonal, and analytical skills 
• Experience with mixed methods research 
• Strong project management skills with the ability to define, plan, and lead projects forward 
• Experience in the entertainment field, working with teams producing TV/Movies, is a plus 
• An ability to operate with appropriate guidance: You have experience contributing to and, when appropriate, leading parts of the research approach for whole products, including multi-phase planning; building relationships with stakeholders and including them in the process; and proactively suggesting research needs/methods in partnership with your manager and cross-functional teammates 
• Comfortable with accepting guidance from UX Research managers or senior-level researchers to optimize the research approach, as well as from non-research stakeholders 
• A passion for researching people 

#LI-SB5

Position Summary:

Zenas BioPharma is seeking an accomplished Director of Investor Relations to lead the development and execution of comprehensive IR strategies that effectively communicates the company’s scientific platform, clinical progress, regulatory milestones, and financial outlook to the investment community. Reporting to the Chief Financial Officer, this leader will work closely with executive management, R&D, new product planning, and cross functional partners to deliver consistent, compliant, and high impact communications. The role is central to gaining internal alignment and shaping external perception of Zenas’ transparency, credibility, and long term value creation.

Key Responsibilities:

• Develop high quality investor-facing materials including earnings documents, presentations, press releases, fact sheets, and Q&A; translating complex scientific and clinical concepts into clear, accessible content.
• Build and maintain strong relationships with covering analysts, ensuring their research and perspectives remain aligned with company messaging and strategic objectives.
• Collaborate cross functionally to craft compelling written materials that support company positioning and effectively communicate program updates during conference calls, investor meetings, and analyst events.
• Partner closely with Finance, Legal, Corporate Communications and external advisors to ensure accuracy, consistency, and regulatory compliance across all investor communications.
• Synthesize investor feedback, analyst commentary, and broader market sentiment to deliver actionable insights and recommendations to senior leadership.
• Coordinate logistics and prepare briefing materials for investor and analyst meetings, conference participation, and other external engagements.
• Manage a high impact IR events calendar including roadshows, medical and investor conferences, R&D days, and quarterly updates ensuring timely, accurate execution of all deliverables.
• Maintain detailed records of investor interactions, feedback, and follow ups to inform leadership and refine the overall IR strategy.

Qualifications:

• Bachelor’s degree in a scientific field; advanced degree (MD, PharmD, PhD) preferred.
• 5+ years of relevant experience in investor relations, equity research, investment banking, corporate finance, or related roles within biotechnology or the life sciences; experience in a publicly traded biotech company strongly preferred.
• Exceptional written and verbal communication skills, with the ability to translate complex scientific, clinical and financial concepts into clear, compelling investor messaging.
• Demonstrated experience preparing and reviewing executive- and external-facing materials.
• Proven ability to work closely with senior executives, including supporting leadership at investor conferences (virtual and in person) and leading preparation for investor events.
• Strong ability to set and manage priorities, deadlines, resources, and cross-functional project initiatives.
• Advanced proficiency in Excel and PowerPoint
• Medical or scientific communications/writing experience is an advantage.

#LI-Hybrid

The position is eligible for a competitive compensation and benefits package.

Zenas is committed to fair and equitable compensation practices. The base salary pay range for this role is $188,000 to $235,000.  Actual compensation packages will depend on various factors, including, but not limited to depth of experience, education, skillset, overall performance and/or location.

Zenas believes in providing a competitive compensation and benefits package to all employees. Our base salary is just one component of Zenas’ competitive total rewards strategy that also includes annual performance bonus, equity, full range of benefits and other incentive compensation plans.

Title: Freelance Copywriter (Freelance, PT)

Location: US - Remote

Reports into: Director, Creative

About the role

LTK is looking for a part-time Copywriter to join our team for a 6 month contract (immediate start date). This role will lead copy development and messaging for marketing campaigns, web, social channels, app, and emails spanning across 3 audience segments (consumers, creators, brands). The ideal candidate will be a strategic storyteller and sharp editor who can translate business and marketing goals into clear, compelling narratives. You’ll bring a strong point of view, deep experience in creator marketing and consumer shopping, and the ability to guide messaging across channels while maintaining a cohesive brand voice. This role partners closely with designers, marketers, social, and cross-functional stakeholders, and is expected to operate with a high degree of autonomy, judgment, and ownership.

How you will make an impact

• Write and edit high-impact copy across channels, including email, push notifications, in-app messaging, presentations, sales materials, product marketing, social media, blog, and branded content.
• Lead the development of campaign messaging frameworks, including key narratives, headlines, and supporting copy.
• Translate creative briefs and business goals into strategic, audience-specific concepts.
• Effectively absorb the LTK tone and voice to ensure consistency of messaging across channels within a campaign.
• Maintain a high bar for editing, proofreading, and adherence to copy guidelines and brand standards.
• Collaborate closely with graphic designers to ensure copy and design work together to meet objectives clearly and efficiently.
• Flag risks, gaps, or opportunities in messaging early and propose solutions proactively.
• Use AI tools thoughtfully to accelerate ideation, exploration, research synthesis, and iteration, while applying strong editorial judgment to ensure final copy is accurate, on-brand, and high quality.

What you will bring to LTK

• Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field.
• 5+ years of experience writing brand, campaign, editorial, and marketing copy across digital channels.
• Strong portfolio demonstrating campaign concepting, brand storytelling, and high-craft execution across multiple formats.
• Proven ability to think strategically and execute at a high creative standard.
• Strong understanding of creator marketing, digital commerce, and consumer-facing content.
• Ability to move fluidly between different tones, audiences, and platforms while maintaining a cohesive brand voice.
• Excellent editing, proofreading, and communication skills.
• Comfortable using AI tools to support ideation, drafting, and iteration, with the judgment to refine outputs into polished, strategic copy.
• Confident partnering with designers, marketers, and cross-functional stakeholders in a fast-paced environment.
• Strong sense of ownership; able to prioritize effectively, estimate work thoughtfully, meet deadlines, and communicate risks early.
• Familiarity with ClickUp or similar project management tools is a plus.
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback #LI-AJ1

Title: Product Manager – Brand Platform

Location: US - Remote

About the Role

LTK seeks a results-driven Product Manager to own and grow the platform that powers gifting and paid collaborations between the world’s top creators and brands. The Brand Platform is part of LTK’s “All-in-One Creator Marketing” platform, which enables brands and creators to discover each other, collaborate, and build long-term, mutually beneficial partnerships. The Brand Platform is a key component of LTK’s three-sided marketplace, connecting consumers, creators, and brands into a thriving social community.

This role is central to designing the end-to-end experience for both brands and creators, including campaign creation, negotiation, digital contracting, secure payments, and performance measurement. You will help build scalable revenue streams for creators while providing brands with a high-ROI, authentic marketing channel they can trust.

As a Product Manager, you will partner closely with engineering, design, data science, sales, operations, marketing, and legal teams to define, prioritize, and deliver high-impact product solutions. You will own the full product lifecycle—from discovery and definition to launch, iteration, and post-launch optimization.

How You Will Make an Impact

• Translate Strategy into Execution: Convert the vision of founders and senior leaders into a product strategy and roadmap that drives measurable business outcomes.
• End-to-End Product Ownership: Define features, write clear user stories, manage the backlog, and make trade-offs to ensure high-quality, high-impact delivery.
• Product Execution & Quality: Collaborate with engineering and design to launch exceptional products, identify and triage quality issues, and ensure features work across devices, international points of sale, and use cases.
• Customer Insight & Feedback: Gather and synthesize feedback from usability tests, surveys, support tickets, and other channels to guide decisions. Use data and research to continuously optimize the campaign funnel and improve user experience.
• Marketplace & Financial Systems: Architect solutions for campaign proposals, offer negotiation, digital contracting, and seamless payment systems to ensure accurate, timely payouts for creators.
• Data-Driven Decision Making: Define proper instrumentation for projects, analyze post-launch results, and proactively generate insights to inform future features and roadmap priorities.
• AI & Emerging Tech: Leverage AI tools (e.g., ChatGPT, Enterpret, Glean) responsibly to automate routine tasks, summarize user feedback, and accelerate insights while improving decision-making.
• Strategic Impact: Understand your product area in the context of team and company objectives. Align multiple initiatives to broader goals, and use post-launch analysis to recommend next steps.
• Stakeholder Management: Proactively identify impacted stakeholders across teams, integrate feedback into product decisions, and communicate updates and trade-offs clearly.
• Cross-Functional Leadership: Act as a trusted partner to design, engineering, and other teams to unblock work, drive alignment, and deliver exceptional products.

What You Will Bring to LTK

• Proven Product Experience: 4+ years in product management, preferably in a multi-sided marketplace, ad-tech, mar-tech, or creator economy platform. Experience with social platforms is a strong plus.
• Digital Marketing & Ad-Tech Expertise: Strong understanding of CMOs, media buyers, and performance marketers; experience with platforms like Meta Ads or Google Ads is preferred.
• Marketplace & FinTech Familiarity: Knowledge of marketplace mechanics, payment systems (Stripe, Netsuite, PayPal), trust & safety, and digital contracting workflows.
• Analytical & Data-Driven: Comfortable with cohort analysis, funnel optimization, financial modeling, and tools like Amplitude, Fullstory, Looker, and Athena.
• Customer Obsession: Deep empathy for both creators and brands; able to translate insights into actionable product improvements.
  Cross-Functional Collaboration: Skilled at aligning stakeholders, managing dependencies, and driving teams toward shared goals.
• Communication & Influence: Able to articulate complex product decisions, trade-offs, and data-backed rationale to engineers, stakeholders, and executives.
• “Roll Up Your Sleeves” Attitude: Thrives in a fast-paced, ambiguous environment; capable of operating at both strategic and tactical levels.
• Quality Ownership: Able to transition into the role of the customer prior to launch to ensure the product meets customer expectations.   
• Growth Mindset & Adaptability: Embraces feedback, continuously improves, and navigates rapidly changing priorities.
• Social Platform API Experience: Familiarity with platforms and their insights, such as Meta/IG, TikTok, Pinterest, and YouTube is preferred.
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback#LI-AJ1

Scopely is looking for a Lead UX Designer to join our Marvel Strike Force team remotely in the United States or Canada on a remote basis.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.

What You Will Do

As a Lead UX Designer on Marvel Strike Force, you will play a critical role in shaping outstanding user experiences that drive player engagement and business success. You will take ownership of complex design challenges, lead cross-functional collaboration, and influence product strategy through user-centered design. This role demands strong expertise, strategic thinking, and leadership in UX design.

• Lead the end-to-end design process for major features or products, from user research through to high-fidelity design and validation
• Contribute complete design solutions as an individual contributor, leading by example
• Define and advocate for UX strategies that align with business goals and user needs
• Manage and mentor a team of designers, both in house and external partners
• Define the UX team’s processes and standards, and how they fit in with the rest of the team
• Establish and maintain UX standards, best practices, and design systems to promote consistency and deliver at a high quality bar
• Influence product vision and contribute to the broader UX discipline within the organization through thought leadership and innovation

What We're Looking For

• Extensive experience in UX design with a portfolio showcasing complex, user-centered design solutions
• Proven track record of leading a UX team with positive outcomes
• Mastery of design and prototyping tools and techniques
• Deep understanding of UX research methods and ability to translate insights into actionable design improvements
• Experience designing for mobile platforms
• Strong leadership, communication, and collaboration skills to effectively work with cross-functional teams
• Ability to work in a fast-paced, agile environment and adapt to evolving priorities

Bonus Points

• Experience working in live service games
• Experience working in an Agile development environment.
• A love for Marvel!

Please ensure that the résumé/CV you attach is written in English.

Scopely is looking for a UX Designer to join our Marvel Strike Force team remotely in the United States or Canada on a remote basis.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.

What You Will Do

Marvel Strike Force is looking for a UX designer to help shape its next exciting chapter. You will have the opportunity to give input on our feature roadmap, using your design and creative skills to craft experiences that will delight and engage our players and reinforce the Marvel brand that they love.

You will apply your solid UX design skills to develop intuitive, engaging interfaces and collaborate cross-functionally to ensure user-centered design solutions. This mid-level role requires independent execution, strong problem-solving, and proactive communication.

• Design and deliver user experience solutions that align with product requirements and player needs
• Assist with user research and usability testing to inform design decisions
• Conduct thorough product discovery to inform design work
• Create wireframes, prototypes, and other design deliverables to communicate design intent and to direct development teams
• Collaborate closely with product managers, engineers, and other designers to iterate and refine designs
• Advocate for user-centered design principles throughout the product development lifecycle 
• Manage multiple design tasks and deliverables efficiently while meeting deadlines

What We're Looking For

• 3 years experience in a UX design capacity
• Proven experience in UX design with a portfolio demonstrating user-centered design solutions 
• Proficiency in industry-standard design and prototyping tools
• Understanding of UX research methodologies and ability to apply insights effectively
• Excellent communication skills to articulate design decisions clearly to stakeholders
• Ability to work independently and as part of a collaborative team
• Experience designing for mobile platforms

Bonus Points

• Experience working in live service games
• Experience working in an Agile development environment
• A love for Marvel!

Please ensure that the résumé/CV you attach is written in English.

About the Team:

The FP&A team partners with executive team members across the company to provide timely, fact-based, data-driven decision support to help drive critical business decisions. The team drives annual planning, owns the operating plan and long-term financial model, and is responsible for both internal and external / Board reporting. 

About the Role: 

In this highly visible role, you will work closely with GTM leaders to forecast and analyze efficiency metrics, influence resource allocation, and support strategic investment decisions across the business. The ideal candidate will possess strong analytical and communication skills and will take a data-driven approach to influencing business decisions. You will combine your financial modeling skills with knowledge of the business to become a trusted business partner to our GTM organizations.

Who You Are:

• BS degree in Finance, Accounting or Economics or relevant degree. MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of relevant experience in FP&A
• An understanding of the SaaS GTM engine and the KPIs used to measure success (eg. ARR components, CAC payback, NRR, GRR, productivity and pipeline) 
• Exceptional communication and presentation skills, with the ability to convey complex financial information to non-finance stakeholders
• Strong business partnership experience, with the desire to work cross functionally to drive alignment across the business
• Expert financial modeling skills 
• Entrepreneurial self-starter, comfortable with high level of ownership
• Experience with Adaptive Insights, Salesforce, Workday, and visualization tools (Tableau) a plus

What You’ll Do: 

• Lead various forecasting, budgeting, and reporting processes for the GTM organization
• Partner cross-functionally to help budget holders understand how they are spending relative to targets; answer important questions about resource allocation, trade-offs, and more
• Develop reporting around critical business metrics, including bookings, efficiency, productivity, pipeline, and churn
• Assist in the preparation of quarterly financial materials, including internal, Board, and investor reporting packages, with a focus on strategic insights and story-telling
• Contribute to overall improvements across FP&A processes as we drive towards IPO readiness

About the Role:

As a Staff Product Manager for Enterprise Share & Fund Plans, you'll own Ledgy's portfolio of share and fund plan products working hand-in-hand with some of the world's largest financial institutions to bring complex, high-stakes programs to life.

Our most important enterprise relationships are deeply collaborative. You'll work with clients to translate their requirements into solutions that work for them and for Ledgy. You will be running your own market and user research to build the domain expertise that lets you challenge assumptions, spot gaps, and make confident product decisions. The best outcomes come from both: a strategy that is based on deep client partnership and an independent point of view on where the market is going and what needs to get built.

At Ledgy you will:

• Own the Share & Fund Plans portfolio: starting with a major international pensions & savings program in Q3, with other exciting share and fund plans on the horizon
• Be the primary product partner for enterprise clients: navigate large organisations, manage senior stakeholders on both sides and know when to say yes, when to push back. You build the relationships that make complex programs succeed.
• Turn enterprise requirements into scalable product decisions: dig into RFPs and requirements documents and translate them into well-scoped solutions. Hold scope and complexity with conviction, making the strategic calls on what gets built and how it generalises, and where Ledgy draws the line.
• Run discovery to develop deep expertise in share and fund plan structures across Ledgy's core markets, including qualified vs. non-qualified plan treatment in the US and UK
• Collaborate with product leadership on strategy, balancing enterprise delivery milestones with longer-term platform investments
• Partner with Design, Engineering, and SMEs to write clear specifications and manage delivery in an agile setting
• Contribute to Ledgy's PM best practices, especially around enterprise co-build patterns and model high AI fluency, using AI tools to move faster and work smarter across research, documentation, and delivery
• Define and track success metrics for your team's initiatives, balancing enterprise delivery milestones with broader product KPIs

In the first 30 days:

• Be paired with an onboarding buddy and get up to speed on Ledgy's equity management platform, existing Share & Fund Plans capabilities, and the broader enterprise landscape
• Get introduced to the active enterprise programs and the key stakeholders involved on the client side
• Shadow customer calls, review existing requirements documents and RFPs, and start building your view of the opportunity
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Fully own the client relationship for the Q3 pensions & savings program, understanding requirements, dependencies, and decision-making structures
• Develop a clear view of the scope, risks, and delivery plan for Q3 and communicate this confidently to internal and external stakeholders
• Fully master Ledgy's value proposition, understand our product capabilities and competitive landscape
• Participate in strategic discussions about scaling our share & fund plan product

In the first 90 days:

• Lead roadmap planning for the Share & Fund Plans pillar, balancing near-term enterprise delivery with longer-term platform investments
• Establish a working model for how Ledgy engages with enterprise clients in a co-build context, including how we scope, negotiate, and document bespoke requirements
• Collaborate with Product Marketing and Sales to refine our go-to-market narrative for pensions, savings, and fund plans
• Research Ledgy’s core markets regarding equity comp standards and complex share & fund plans to identify biggest opportunities

The job is a great fit if you:

• Have a minimum of 8+ years of product management experience, ideally in B2B SaaS with significant time spent in enterprise-facing roles
• Have a proven track record co-building with large enterprise clients, working from RFPs to deliver solutions that balance client needs with platform scalability
• Are a strong stakeholder and project manager, comfortable operating across multiple organisations and keeping complex programs on track
• Thrive when the roadmap is partly client-driven and know how to navigate that without losing product quality or long-term vision
• Are experienced working with large financial institutions or regulated enterprise customers, and understand the compliance and governance environments they operate in
• Are genuinely excited about startups: you move fast, adapt quickly, and bring energy and ownership to your work even when things are ambiguous
• Are well-versed in AI tools and apply them actively to increase your speed and the quality of your output. You're forward-thinking about how AI changes the way PMs work
• Have a strong sense of accountability, ownership and outstanding solution focus
• Have excellent communication skills, both written & verbal, and in the room with senior enterprise stakeholders; fluent in English

Nice to Haves:

• Background in financial services, fintech, or wealth management
• Experience with executive compensation or employee share purchase schemes
• Prior experience with equity management platforms

About the Role:

As a Staff Product Manager for Enterprise Share & Fund Plans, you'll own Ledgy's portfolio of share and fund plan products working hand-in-hand with some of the world's largest financial institutions to bring complex, high-stakes programs to life.

Our most important enterprise relationships are deeply collaborative. You'll work with clients to translate their requirements into solutions that work for them and for Ledgy. You will be running your own market and user research to build the domain expertise that lets you challenge assumptions, spot gaps, and make confident product decisions. The best outcomes come from both: a strategy that is based on deep client partnership and an independent point of view on where the market is going and what needs to get built.

At Ledgy you will:

• Own the Share & Fund Plans portfolio: starting with a major international pensions & savings program in Q3, with other exciting share and fund plans on the horizon
• Be the primary product partner for enterprise clients: navigate large organisations, manage senior stakeholders on both sides and know when to say yes, when to push back. You build the relationships that make complex programs succeed.
• Turn enterprise requirements into scalable product decisions: dig into RFPs and requirements documents and translate them into well-scoped solutions. Hold scope and complexity with conviction, making the strategic calls on what gets built and how it generalises, and where Ledgy draws the line.
• Run discovery to develop deep expertise in share and fund plan structures across Ledgy's core markets, including qualified vs. non-qualified plan treatment in the US and UK
• Collaborate with product leadership on strategy, balancing enterprise delivery milestones with longer-term platform investments
• Partner with Design, Engineering, and SMEs to write clear specifications and manage delivery in an agile setting
• Contribute to Ledgy's PM best practices, especially around enterprise co-build patterns and model high AI fluency, using AI tools to move faster and work smarter across research, documentation, and delivery
• Define and track success metrics for your team's initiatives, balancing enterprise delivery milestones with broader product KPIs

In the first 30 days:

• Be paired with an onboarding buddy and get up to speed on Ledgy's equity management platform, existing Share & Fund Plans capabilities, and the broader enterprise landscape
• Get introduced to the active enterprise programs and the key stakeholders involved on the client side
• Shadow customer calls, review existing requirements documents and RFPs, and start building your view of the opportunity
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Fully own the client relationship for the Q3 pensions & savings program, understanding requirements, dependencies, and decision-making structures
• Develop a clear view of the scope, risks, and delivery plan for Q3 and communicate this confidently to internal and external stakeholders
• Fully master Ledgy's value proposition, understand our product capabilities and competitive landscape
• Participate in strategic discussions about scaling our share & fund plan product

In the first 90 days:

• Lead roadmap planning for the Share & Fund Plans pillar, balancing near-term enterprise delivery with longer-term platform investments
• Establish a working model for how Ledgy engages with enterprise clients in a co-build context, including how we scope, negotiate, and document bespoke requirements
• Collaborate with Product Marketing and Sales to refine our go-to-market narrative for pensions, savings, and fund plans
• Research Ledgy’s core markets regarding equity comp standards and complex share & fund plans to identify biggest opportunities

The job is a great fit if you:

• Have a minimum of 8+ years of product management experience, ideally in B2B SaaS with significant time spent in enterprise-facing roles
• Have a proven track record co-building with large enterprise clients, working from RFPs to deliver solutions that balance client needs with platform scalability
• Are a strong stakeholder and project manager, comfortable operating across multiple organisations and keeping complex programs on track
• Thrive when the roadmap is partly client-driven and know how to navigate that without losing product quality or long-term vision
• Are experienced working with large financial institutions or regulated enterprise customers, and understand the compliance and governance environments they operate in
• Are genuinely excited about startups: you move fast, adapt quickly, and bring energy and ownership to your work even when things are ambiguous
• Are well-versed in AI tools and apply them actively to increase your speed and the quality of your output. You're forward-thinking about how AI changes the way PMs work
• Have a strong sense of accountability, ownership and outstanding solution focus
• Have excellent communication skills, both written & verbal, and in the room with senior enterprise stakeholders; fluent in English

Nice to Haves:

• Background in financial services, fintech, or wealth management
• Experience with executive compensation or employee share purchase schemes
• Prior experience with equity management platforms

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Principal People Business Partner (PBP) to join our People Team at Aurora who thrives in complex, high-growth environments and is ready to build, not just maintain. As a strategic partner to our executive leaders, this is a unique opportunity to shape people strategies and drive organizational effectiveness to fuel our next chapter of growth. You'll be a trusted advisor who helps our critical functions scale and build a future-proof workforce.

In this role, you will

• Enable Business Outcomes: Work with senior leadership to align people strategies with business objectives, and execute high-quality solutions to ensure we have the talent and work environment necessary to achieve our most critical outcomes.
• Elevate Leadership Impact: Serve as a coach and strategic advisor to senior leaders, helping them navigate complex change and elevate their team's performance.
• Drive Organizational Effectiveness: Partner directly with executive leaders to proactively diagnose organizational systems, and design and implement organizational models that accelerate decision-making, enhance cross-functional collaboration, and scale for sustained growth.
• Build a Future-Proof Workforce: Lead workforce planning and implement talent strategies that ensure we have the right people in the right roles at the right time. Use data and insights to identify capability gaps and inform critical talent decisions to secure and develop capabilities needed for the future.
• Solve Complex Problems: Jump into challenges head-on—from organizational bottlenecks to change management initiatives—creating clarity and innovative solutions in ambiguous and complex situations. 
• Collaborate with Colleagues: Collaborate closely with other PBPs and People colleagues, Legal, Employee Relations, Finance, Communications, and other partners and stakeholders to lead execution of people solutions in the business.
• Deliver Strategic Insights: Analyze internal and external data, evidence-based research, benchmarks, and business metrics to create insights, diagnose issues, and provide recommendations that inform leadership decision making.

Skills & Experience

• Strategic HR Partnership: You have a strong track record as a senior business partner in a high-growth, or tech environment, demonstrating an ability to influence and build credibility with senior executives quickly. You communicate effectively to a wide range of stakeholders.
• Organizational Transformation Expertise: You have a proven ability to design and implement effective organizational structures, leadership coaching and leadership team effectiveness, and lead large-scale change management initiatives.
• Business Athlete Mindset: You are deeply knowledgeable about the business and industry, comfortable navigating and leading others through ambiguity, pivoting quickly to address new challenges, and solving complex problems without a pre-existing playbook.
• Data-Driven Acumen: You use data and insights to proactively diagnose issues, inform your recommendations, influence decisions, and measure the impact of your work.
• Execution Excellence: You deliver high quality results through leading projects and initiatives with milestones and delivery schedules in partnership with stakeholders, and develop clear action plans with results-oriented goals for measuring success.
• Systems Thinker: You are recognize the connections across the organization, and take a holistic approach to analyzing situations and developing solutions that are sustainable in the longer term and account for system interdependencies.
• Resilience and a Growth Mindset: You possess the resilience to thrive in a fast-paced environment and the ability to energize those around you.

Qualifications

• 10+ years of applicable HR Business Partner experience with proven experience partnering directly with C-suite executives within a rapidly scaling organization. Broad and progressive HR business partner experience in organizations recognized for best HR practices.
• Technology industry experience preferred.
• Bachelor's degree in Human Resources (or related field) required. Advanced degree preferred.
• Proven ability to lead with a creative mindset, very high self-awareness, and to act as a coach and mentor for other leaders and professionals.
• Systems thinking, proven ability to work effectively across multiple business areas, teams, and key leadership areas in a fast-paced environment.
• Demonstrates a breadth of diverse leadership experiences and capabilities, including the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes, and create business impact.
• Effectively diagnosing long-term HR needs, and shaping and leading initiatives to address them.
• Strong communication skills (written and verbal) to effectively address all organizational levels.
• Fluent in English.
• Ability to travel within the U.S. approximately 10% of the time.
• This role requires this person to be in the office at least 3 days per week.

If you are a passionate, skilled People Business Partner ready to make a significant impact on the future of transportation, we encourage you to apply.

The base salary range for this position is $204,000 - $327,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-MS1

#Director 

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Principal People Business Partner (PBP) to join our People Team at Aurora who thrives in complex, high-growth environments and is ready to build, not just maintain. As a strategic partner to our executive leaders, this is a unique opportunity to shape people strategies and drive organizational effectiveness to fuel our next chapter of growth. You'll be a trusted advisor who helps our critical functions scale and build a future-proof workforce.

In this role, you will:

• Enable Business Outcomes: Work with senior leadership to align people strategies with business objectives, and execute high-quality solutions to ensure we have the talent and work environment necessary to achieve our most critical outcomes.
• Elevate Leadership Impact: Serve as a coach and strategic advisor to senior leaders, helping them navigate complex change and elevate their team's performance.
• Drive Organizational Effectiveness: Partner directly with executive leaders to proactively diagnose organizational systems, and design and implement organizational models that accelerate decision-making, enhance cross-functional collaboration, and scale for sustained growth.
• Build a Future-Proof Workforce: Lead workforce planning and implement talent strategies that ensure we have the right people in the right roles at the right time. Use data and insights to identify capability gaps and inform critical talent decisions to secure and develop capabilities needed for the future.
• Solve Complex Problems: Jump into challenges head-on—from organizational bottlenecks to change management initiatives—creating clarity and innovative solutions in ambiguous and complex situations. 
• Collaborate with Colleagues: Collaborate closely with other PBPs and People colleagues, Legal, Employee Relations, Finance, Communications, and other partners and stakeholders to lead execution of people solutions in the business.
• Deliver Strategic Insights: Analyze internal and external data, evidence-based research, benchmarks, and business metrics to create insights, diagnose issues, and provide recommendations that inform leadership decision making.

Skills & Experience: 

• Strategic HR Partnership: You have a strong track record as a senior business partner in a high-growth, or tech environment, demonstrating an ability to influence and build credibility with senior executives quickly. You communicate effectively to a wide range of stakeholders.
• Organizational Transformation Expertise: You have a proven ability to design and implement effective organizational structures, leadership coaching and leadership team effectiveness, and lead large-scale change management initiatives.
• Business Athlete Mindset: You are deeply knowledgeable about the business and industry, comfortable navigating and leading others through ambiguity, pivoting quickly to address new challenges, and solving complex problems without a pre-existing playbook.
• Data-Driven Acumen: You use data and insights to proactively diagnose issues, inform your recommendations, influence decisions, and measure the impact of your work.
• Execution Excellence: You deliver high quality results through leading projects and initiatives with milestones and delivery schedules in partnership with stakeholders, and develop clear action plans with results-oriented goals for measuring success.
• Systems Thinker: You are recognize the connections across the organization, and take a holistic approach to analyzing situations and developing solutions that are sustainable in the longer term and account for system interdependencies.
• Resilience and a Growth Mindset: You possess the resilience to thrive in a fast-paced environment and the ability to energize those around you.

Qualifications:

• 10+ years of applicable HR Business Partner experience with proven experience partnering directly with C-suite executives within a rapidly scaling organization. Broad and progressive HR business partner experience in organizations recognized for best HR practices.
• Technology industry experience preferred.
• Bachelor's degree in Human Resources (or related field) required. Advanced degree preferred.
• Proven ability to lead with a creative mindset, very high self-awareness, and to act as a coach and mentor for other leaders and professionals.
• Systems thinking, proven ability to work effectively across multiple business areas, teams, and key leadership areas in a fast-paced environment.
• Demonstrates a breadth of diverse leadership experiences and capabilities, including the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes, and create business impact.
• Effectively diagnosing long-term HR needs, and shaping and leading initiatives to address them.
• Strong communication skills (written and verbal) to effectively address all organizational levels.
• Fluent in English.
• Ability to travel within the U.S. approximately 10% of the time.
• This role requires this person to be in the office at least 3 days per week.

If you are a passionate, skilled People Business Partner ready to make a significant impact on the future of transportation, we encourage you to apply.

The base salary range for this position is $204,000 - $327,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-MS1

#Director 

About the role:

The Select (Majors) Accounts sales team is responsible for revenue growth in the new and existing customers that represent the largest prospective Enterprise accounts for Samsara by total addressable opportunity. You should be an energetic evangelist and passionate about introducing a transformative new technology into the market. You should have a history of over-achievement and be comfortable selling into all levels of an Enterprise organisation, including technology and lines of business.

Whilst we do support remote working, flexibility is required to travel to visit customers onsite across the region as required.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will:

• Develop Executive-Level relationships within strategic, named accounts 
• Own customer engagements end-to-end, from prospecting and qualification to close
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Mobilize a large matrix virtual team of business stakeholders to include Operations, Finance, IT, dedicated Solution Engineer and Account Development Representative
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 7+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement, in complex accounts, with $1M+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Strategic pursuit experience and comfortable with targeted prospecting, a new logo winner who lives the Hunter mentality
• Excellent interpersonal skills, demonstrated ability to thrive in a dynamic, fast-paced environment
• Team player, with a collaborative, growth mindset
• Fluent French and very good English language skills 

An ideal candidate also has:

• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passionate about transformational technology in the world operations 
• Excited about solving new problems in innovative ways 
• Experienced in selling complex technology solutions (e.g. IoT, SaaS, Telco or similar) to Enterprise customers

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.).  The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. 

STARTING PAY:   this is a non-exempt hourly role starting at $25.48/hour 

RESPONSIBILITIES:

• Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and/or remodeled sites without assistance, can handle all projects/installs without assistance, performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas, proficient knowledge and use of all client support applications and portals, able to troubleshoot and fix complex problems over the phone with store personnel, uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance, builds positive customer relationships with product end-user and customer project and/or store management, operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice, flexibility to work varying shifts including overtime and weekends as necessary
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports
• Effectively maintain and manage trunk stock to support all customers
• Perform other related duties as assigned

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• Use of ladders or lifts to access roof or inside celling / wall devices
• This job opening is not eligible for immigration/work visa sponsorship

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred
• Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• Demonstrates general knowledge and experience in wall-to-wall IT service and support
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential
• Develops skills in maintaining good working relations with customers and peers
• Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic 
• Ensures that solutions to today’s problems do not become tomorrow’s
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as necessary

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance 
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#remote

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. Candidate will work under supervision until trained and capable of working in an unsupervised fashion.

RESPONSIBILITIES:

• Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems.  Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team.
• May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end-user and customer project and/or store management.
• Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer Service Level objectives. Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary.
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports. This includes but is not limited to air travel, call, mileage, timecards, and expense reports.
• Effectively maintain and manage trunk stock to support all customers.
• Perform other related duties as assigned.

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance 
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position they need to place themselves in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• An individual will at time be required to use a ladder or lift to reach devices mounted on roofs or inside on the ceiling / walls
• This job opening is not eligible for immigration/work visa sponsorship

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 2+ years’ experience in an Electronics field
• Must be able to travel 100% of the time, domestic and/or air travel, may be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic
• Display high ethics and character relative to the position
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as needed 

About the Company: 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance 
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION: 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#remote

Toshiba Global Commerce Solutions is seeking a hands-on Lead Software Engineer to drive end-to-end solution delivery for major retail platforms. 

In this role, you will own hands-on implementation (feature development, technical design, code reviews), engagement leadership (client-facing technical lead, trade-off decisions, mentoring), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, translating business requirements into working software you help build. You will drive Dual-Track Agile processes, contributing to the Discovery Track through rapid prototyping and feasibility validation, and leading the Delivery Track to ensure quality, traceability, and measurable outcomes. 

The ideal candidate is a senior software engineer who codes daily, prototypes proactively, and integrates AI/agent workflows across the software lifecycle—from analysis and design to testing, documentation, and code generation—while bringing the technical leadership to drive client engagements forward. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support. 

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native development experience, and fluency with generative and agentic AI tools to accelerate delivery while preserving code quality and architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust. 

Key Responsibilities 

• Instrument and leverage AI/agentic workflows in your daily development to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle. 

• Apply AI-assisted development practices in your own work, model best practices for the team, and ensure ethical compliance and responsible integration of generative AI tools. 

• Own end-to-end solution delivery across Discovery and Delivery Tracks, personally building validated prototypes, contributing to formal designs, decomposing work into deliverables, and shipping accepted technical implementations. 

• Drive the Discovery Track under Dual-Track Agile by writing working prototypes and demoing solutions to validate feasibility and align stakeholders before full implementation. 

• Translate discovery outcomes into delivery backlog items and partner with implementation teams to ensure design intent, code quality standards, and non-functional requirements are preserved throughout delivery. 

• Contribute to technical design across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices, partnering with architects on broader governance. 

• Serve as the primary technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas. 

• Personally implement critical components and complex features in modern retail platform stacks, set the bar for code quality through your own work, and review and approve deliverables from implementation teams. 

• Apply and reinforce engineering standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions. 

• Mentor and upskill engineers on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices, primarily through pair programming, code reviews, and example-driven leadership. 

• Contribute to platform and product strategy, identifying reusable assets, API-first designs, and technical gaps requiring investment. 

• Own risk analysis and mitigation for technical decisions, including backward compatibility, data integrity, and compliance constraints. 

Must-Have Qualifications 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation. 

• 8+ years of professional software development experience with current, daily hands-on coding and prototyping in modern technology stacks. 

• 5+ years building cloud-native, microservices, or event-driven systems, with experience in Azure or equivalent cloud platforms. 

• Strong proficiency in technology stacks such as Java/Spring Boot, TypeScript, React/Vue. 

• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects. 

• Track record of building production code, prototypes, and reference implementations to validate solution feasibility. 

• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL). 

• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle. 

• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery. 

• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams. 

• Proven leadership in mentoring engineers, conducting thorough code reviews, and championing engineering best practices across teams. 

Preferred Qualifications 

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable. 

• Certifications such as Azure Developer Associate, Azure Solutions Architect, or equivalent cloud credentials. 

• Strong understanding of advanced security best practices and compliance requirements in enterprise systems. 

• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items. 

• Experience contributing to platform strategy, reusable assets, and API-first designs. 

• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation. 

About Toshiba Global Commerce Solutions 
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
 
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: 

• Bonus: Eligible for up to 8% performance-based bonus (individual and company performance) 

• Group health coverage (medical, dental, & vision) 

• Employee Assistance Programs 

• Pre-tax spending accounts 

• 401(k) plan (with company match) 

• Company provided life insurance 

• Pet Insurance 

• Employee discounts 

• Generous paid holiday schedule, paid vacation & sick/personal days 

Compensation:

• Base Salary Range: $140,000-$165,000 
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Plan: Eligible for up to 8% annual performance-based bonus (individual and company performance)

 
 
EEO: 
 
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
 
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation 
 
DIVERSITY, EQUITY & INCLUSION: 
 
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. 

Toshiba Global Commerce Solutions is seeking a hands-on Lead Software Engineer to drive end-to-end solution delivery for major retail platforms. 

In this role, you will own hands-on implementation (feature development, technical design, code reviews), engagement leadership (client-facing technical lead, trade-off decisions, mentoring), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, translating business requirements into working software you help build. You will drive Dual-Track Agile processes, contributing to the Discovery Track through rapid prototyping and feasibility validation, and leading the Delivery Track to ensure quality, traceability, and measurable outcomes. 

The ideal candidate is a senior software engineer who codes daily, prototypes proactively, and integrates AI/agent workflows across the software lifecycle—from analysis and design to testing, documentation, and code generation—while bringing the technical leadership to drive client engagements forward. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support. 

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native development experience, and fluency with generative and agentic AI tools to accelerate delivery while preserving code quality and architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust. 

Key Responsibilities 

• Instrument and leverage AI/agentic workflows in your daily development to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle. 

• Apply AI-assisted development practices in your own work, model best practices for the team, and ensure ethical compliance and responsible integration of generative AI tools. 

• Own end-to-end solution delivery across Discovery and Delivery Tracks, personally building validated prototypes, contributing to formal designs, decomposing work into deliverables, and shipping accepted technical implementations. 

• Drive the Discovery Track under Dual-Track Agile by writing working prototypes and demoing solutions to validate feasibility and align stakeholders before full implementation. 

• Translate discovery outcomes into delivery backlog items and partner with implementation teams to ensure design intent, code quality standards, and non-functional requirements are preserved throughout delivery. 

• Contribute to technical design across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices, partnering with architects on broader governance. 

• Serve as the primary technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas. 

• Personally implement critical components and complex features in modern retail platform stacks, set the bar for code quality through your own work, and review and approve deliverables from implementation teams. 

• Apply and reinforce engineering standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions. 

• Mentor and upskill engineers on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices, primarily through pair programming, code reviews, and example-driven leadership. 

• Contribute to platform and product strategy, identifying reusable assets, API-first designs, and technical gaps requiring investment. 

• Own risk analysis and mitigation for technical decisions, including backward compatibility, data integrity, and compliance constraints. 

Must-Have Qualifications 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation. 

• 8+ years of professional software development experience with current, daily hands-on coding and prototyping in modern technology stacks. 

• 5+ years building cloud-native, microservices, or event-driven systems, with experience in Azure or equivalent cloud platforms. 

• Strong proficiency in technology stacks such as Java/Spring Boot, TypeScript, React/Vue. 

• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects. 

• Track record of building production code, prototypes, and reference implementations to validate solution feasibility. 

• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL). 

• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle. 

• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery. 

• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams. 

• Proven leadership in mentoring engineers, conducting thorough code reviews, and championing engineering best practices across teams. 

Preferred Qualifications 

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable. 

• Certifications such as Azure Developer Associate, Azure Solutions Architect, or equivalent cloud credentials. 

• Strong understanding of advanced security best practices and compliance requirements in enterprise systems. 

• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items. 

• Experience contributing to platform strategy, reusable assets, and API-first designs. 

• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation. 

About Toshiba Global Commerce Solutions 
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
 
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: 

• Bonus: Eligible for up to 8% performance-based bonus (individual and company performance) 

• Group health coverage (medical, dental, & vision) 

• Employee Assistance Programs 

• Pre-tax spending accounts 

• 401(k) plan (with company match) 

• Company provided life insurance 

• Pet Insurance 

• Employee discounts 

• Generous paid holiday schedule, paid vacation & sick/personal days 

Compensation:

• Base Salary Range: $140,000-$165,000 
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Plan: Eligible for up to 8% annual performance-based bonus (individual and company performance)

 
 
EEO: 
 
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
 
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation 
 
DIVERSITY, EQUITY & INCLUSION: 
 
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. 

Toshiba Global Commerce Solutions is seeking a hands-on Senior Software Engineer to lead end-to-end solution delivery for major retail platforms.

In this role, you will own a (design, trade-offs, governance), active implementation (mentoring, code reviews, select hands-on features), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, bridging business requirements to working implementations. You will drive Dual-Track Agile processes, guiding the Discovery Track for clarity and design exploration, and the Delivery Track to ensure quality, traceability, and measurable outcomes.

The ideal candidate combines deep architecture expertise with hands-on coding, practical prototyping, and AI/agent workflow integration across the software lifecycle—from analysis and design to testing, documentation, and code generation. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support.

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native architecture experience, and fluency with generative and agentic AI tools to accelerate development while preserving architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust.

Key Responsibilities

• Instrument and leverage AI/agentic workflows to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle.
• AI-assisted development oversight, ethical compliance, and integration of generative AI tools.
• Own end-to-end solution delivery across Discovery and Delivery Tracks, converting business needs into validated prototypes, formal designs, decomposed deliverables, and accepted technical implementations.
• Lead the Discovery Track under Dual-Track Agile, rapidly prototyping and demoing solutions to validate feasibility and align stakeholders before full implementation.
• Translate discovery outcomes into delivery backlog items, ensuring design intent, architecture standards, and non-functional requirements are preserved throughout implementation.
• Lead architecture design and governance across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Serve as active technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas.
• Implement and demo reference code or critical components, applying hands-on coding in modern retail platform stacks, reviewing and approving deliverables from implementation teams.
• Define and enforce architecture standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices.
• Contribute to platform and portfolio strategy, identifying reusable assets, API-first designs, and gaps requiring investment.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility, data integrity, and compliance constraints.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 6+ years designing cloud-native, microservices, or event-driven architectures, with experience in Azure or equivalent cloud platforms.
• Familiarity with technology stack such as Java/Spring Boot, TypeScript, React/Vue
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL).
• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery.
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance, promoting best practices across teams.

Preferred Qualifications

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable.
• Certifications such as Azure Solutions Architect or equivalent cloud credentials.
• Strong understanding of advanced security best practices and compliance requirements in enterprise systems.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.
• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Compensation:

• Base Salary Range: $160,000-200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Eligible: Up to 18% Annual performance-based bonus (individual and company performance)

Benefits:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a Collections Analyst that will be responsible for managing the collections and resolution activities for an assigned portfolio of customers. The position focuses on collecting past-due invoices, resolving billing disputes, maintaining accurate invoicing through vendor portals, and reducing overall accounts receivable delinquency. Success in this role requires strong interpersonal, analytical, negotiation, and problem-solving skills, as well as the ability to build effective cross-functional relationships with internal teams and external customers.

Responsibilities

• Manage all collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency.
• Identify root causes of accounts receivable delinquency and implement effective collection strategies to improve cash flow and Days Sales Outstanding (DSO).
• Upload invoices accurately and on time into customer and vendor portals to ensure timely payment.
• Generate and distribute invoice copies and customer statements as needed.
• Reconcile past-due balances and collaborate closely with billing, operations, sales, and customers to resolve disputes, discrepancies, and unpaid balances.
• Establish and maintain strong, collaborative working relationships with customers, vendors, and internal cross-functional teams.
• Support Cash Applications by responding to customer inquiries related to the application of payments.
• Identify opportunities for process improvement and support additional management directives as needed.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
• Approximately 5+ years of relevant experience in collections or accounts receivable.
• Demonstrated experience managing high-volume collections, billing procedures, and invoicing requirements.
• Strong analytical skills with the ability to document, analyze, and troubleshoot cross-functional processes.
• Proven ability to build and maintain strong working relationships with customers and internal departments.
• Excellent organizational, verbal, and written communication skills in English.
• Effective time management skills with the ability to plan, prioritize, and meet monthly cash and departmental objectives.
• Proficiency in Microsoft Excel and Word, with the ability to learn new systems quickly.
• Ability to work effectively in a fast-paced, team-oriented environment with stringent monthly deadlines.

Preferred Qualifications

• Experience using Oracle or a similar ERP system.
• Experience working with customer or vendor invoicing portals.
• Spanish language proficiency.
• Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.).  The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. 

RESPONSIBILITIES:

• Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and/or remodeled sites without assistance, can handle all projects/installs without assistance, performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas, proficient knowledge and use of all client support applications and portals, able to troubleshoot and fix complex problems over the phone with store personnel, uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance, builds positive customer relationships with product end-user and customer project and/or store management, operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice, flexibility to work varying shifts including overtime and weekends as necessary
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports
• Effectively maintain and manage trunk stock to support all customers
• Perform other related duties as assigned

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• Use of ladders or lifts to access roof or inside celling / wall devices

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred
• Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• Demonstrates general knowledge and experience in wall-to-wall IT service and support
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential
• Develops skills in maintaining good working relations with customers and peers
• Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic 
• Ensures that solutions to today’s problems do not become tomorrow’s
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as necessary

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance 
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#remote

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.).  The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. 

STARTING PAY:   this is a non-exempt hourly role starting at $25.48/hour 

RESPONSIBILITIES:

• Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and/or remodeled sites without assistance, can handle all projects/installs without assistance, performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas, proficient knowledge and use of all client support applications and portals, able to troubleshoot and fix complex problems over the phone with store personnel, uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance, builds positive customer relationships with product end-user and customer project and/or store management, operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice, flexibility to work varying shifts including overtime and weekends as necessary
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports
• Effectively maintain and manage trunk stock to support all customers
• Perform other related duties as assigned

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• Use of ladders or lifts to access roof or inside celling / wall devices
• This job opening is not eligible for immigration/work visa sponsorship

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred
• Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• Demonstrates general knowledge and experience in wall-to-wall IT service and support
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential
• Develops skills in maintaining good working relations with customers and peers
• Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic 
• Ensures that solutions to today’s problems do not become tomorrow’s
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as necessary

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance 
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#remote

Toshiba Global Commerce Solutions is seeking a IT Specialist I that will be working in a team environment responsible for the provisioning of access to all employees, contractors, and other business resources, including creating, maintaining, and removing user accounts to various systems and ensuring the right level of access at the right time. Adhering to guidelines, policies, and protocols. 

 
Responsibilities: 

• Review and process all provisioning requests in compliance with the process and procedures. 

• Maintain user’s oracle records such as oracle responsibilities, HRMS records, Customer Master, Supplier Master. 

• Work with IAM (Identity and Access Management) team and Engineer to roadmap IAM processes. 

• Work to improve provisioning process design/business rules. 

• Participate in projects to ensure standard processes and procedures are implemented when rolling out new provisioning and role management points. 

• Troubleshoot security and workflow issues independently or in collaboration with 

• Information Systems teams and/or stakeholders while adhering to internal service standards. 

• Providing primary operational support for IAM security events and alerts. 

• Create process documentation. 

• Other duties as assigned. 

Required Skills: 

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. 

• Ability to urgently troubleshoot user access problems and determine appropriate corrective action. 

• Experience recording, tracking, and managing requests in an online ticket management system. 

• Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word. 

• Strong verbal and written communication skills. 

Preferred Skills: 

• Experience with enterprise IT ticketing systems (e.g., ServiceNow or similar) for managing incidents, requests, and user access, with a focus on SLA compliance, documentation, and process improvement. 

• Familiarity with IAM concepts and best practices. 

• Some knowledge and/or experience in Role-based Access Control methods. 

• Knowledge of regulatory compliance (SOX, JSOX.) 

• Base Level Security Certification/ Training, such as CompTIA Security+ is preferred. 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a hands-on Senior Software Engineer to lead end-to-end solution delivery for major retail platforms.

In this role, you will own a (design, trade-offs, governance), active implementation (mentoring, code reviews, select hands-on features), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, bridging business requirements to working implementations. You will drive Dual-Track Agile processes, guiding the Discovery Track for clarity and design exploration, and the Delivery Track to ensure quality, traceability, and measurable outcomes.

The ideal candidate combines deep architecture expertise with hands-on coding, practical prototyping, and AI/agent workflow integration across the software lifecycle—from analysis and design to testing, documentation, and code generation. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support.

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native architecture experience, and fluency with generative and agentic AI tools to accelerate development while preserving architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust.

Key Responsibilities

• Instrument and leverage AI/agentic workflows to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle.
• AI-assisted development oversight, ethical compliance, and integration of generative AI tools.
• Own end-to-end solution delivery across Discovery and Delivery Tracks, converting business needs into validated prototypes, formal designs, decomposed deliverables, and accepted technical implementations.
• Lead the Discovery Track under Dual-Track Agile, rapidly prototyping and demoing solutions to validate feasibility and align stakeholders before full implementation.
• Translate discovery outcomes into delivery backlog items, ensuring design intent, architecture standards, and non-functional requirements are preserved throughout implementation.
• Lead architecture design and governance across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Serve as active technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas.
• Implement and demo reference code or critical components, applying hands-on coding in modern retail platform stacks, reviewing and approving deliverables from implementation teams.
• Define and enforce architecture standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices.
• Contribute to platform and portfolio strategy, identifying reusable assets, API-first designs, and gaps requiring investment.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility, data integrity, and compliance constraints.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 6+ years designing cloud-native, microservices, or event-driven architectures, with experience in Azure or equivalent cloud platforms.
• Familiarity with technology stack such as Java/Spring Boot, TypeScript, React/Vue
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL).
• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery.
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance, promoting best practices across teams.

Preferred Qualifications

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable.
• Certifications such as Azure Solutions Architect or equivalent cloud credentials.
• Strong understanding of advanced security best practices and compliance requirements in enterprise systems.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.
• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Compensation:

• Base Salary Range: $160,000-200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Eligible: Up to 18% Annual performance-based bonus (individual and company performance)

Benefits:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. Candidate will work under supervision until trained and capable of working in an unsupervised fashion.

RESPONSIBILITIES:

• Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems.  Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team.
• May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end-user and customer project and/or store management.
• Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer Service Level objectives. Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary.
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports. This includes but is not limited to air travel, call, mileage, timecards, and expense reports.
• Effectively maintain and manage trunk stock to support all customers.
• Perform other related duties as assigned.

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance 
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position they need to place themselves in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• An individual will at time be required to use a ladder or lift to reach devices mounted on roofs or inside on the ceiling / walls
• This job opening is not eligible for immigration/work visa sponsorship

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 2+ years’ experience in an Electronics field
• Must be able to travel 100% of the time, domestic and/or air travel, may be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic
• Display high ethics and character relative to the position
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as needed 

About the Company: 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance 
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION: 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#remote

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. Candidate will work under supervision until trained and capable of working in an unsupervised fashion. 

This job opening is not eligible for immigration/work visa sponsorship

RESPONSIBILITIES:

• Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems.  Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team
• May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end-user and customer project and/or store management
• Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments and minimize disruptions to the customer's operations
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer Service Level objectives. Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports. This includes but is not limited to air travel, call, mileage, timecards, and expense reports
• Effectively maintain and manage trunk stock to support all customers
• Perform other related duties as assigned

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance 
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position they need to place themselves in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• An individual will at time be required to use a ladder or lift to reach devices mounted on roofs or inside on the ceiling / walls
• This job opening is not eligible for immigration/work visa sponsorship

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 2+ years’ experience in an Electronics field
• Must be able to travel 100% of the time, domestic and/or air travel, may be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic
• Display high ethics and character relative to the position
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as necessary

About the Company: 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance 
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION: 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#remote

Toshiba Global Commerce Solutions is seeking a Corporate Counsel. The Corporate Counsel operates out of the corporate headquarters in Research Triangle Park, NC.  This position reports directly to the Deputy General Counsel.  The primary responsibilities of this position include managing corporate governance for the company’s foreign subsidiaries, maintaining, and advising employees about the company’s delegation of authority, and assisting with matters for the Finance, Treasury and Tax departments. The role will also support operations in Latin America (drafting and negotiating contracts with customers and business partners and advising on local laws). We are seeking someone with 3-5 years of experience as a licensed lawyer in North Carolina.

The TGCS Legal Department is comprised of generalists that work seamlessly as a unit.  Each lawyer in our department is assigned responsibility to support multiple functional areas and senior executives in our company, but as needs arise, we work together to solve problems and facilitate company objectives.  From time to time, each of our lawyers may work on a variety of contracts, employment matters, managing litigation and other adversarial matters, international corporate governance and regulatory compliance.  

Responsibilities:

• Manage Subsidiary Governance (board meeting preparation, statutory filings, powers of attorney, etc)
• Maintain the company’s Delegation of Authority and advise employees about it.
• Draft and negotiate a variety of commercial contracts, primarily related to the sale of technology products and the procurement of related services.
• Assist the Deputy General Counsel with matters for the Procurement, Human Resources, Finance, Treasury, and Tax departments.
• Respond to requests from auditors (internal and external)
• Resolve adversarial matters
• Perform other related duties as assigned

Required Skills:

• Juris Doctorate Degree
• 3-5 years of legal experience.
• Licensed to practice law in North Carolina
• Ability to work well with others (clients and colleagues should seek their advice and follow it)
• Ability to gather relevant facts, understand applicable law, and determine an appropriate course of action
• Ability to analyze issues well
• Ability to exercise sound judgment
• Ability to provide practical advice
• Ability to recognize and resolve problems
• Recognition of when they should seek assistance from more senior lawyers
• Ability to perform administrative responsibilities, including managing projects within a budget
• Given the global responsibilities of the role, this person will need to be available via phone and email during off hours.
• Self-motivated, with the ability to work independently and to work collaboratively as part of a team in a busy, fast-paced environment
• Strong written and verbal communication skills. Confidence in dealing with charismatic clients.

Preferred Skills:

• Corporate governance experience is highly preferred 
• Experience negotiating contracts

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

This job opening is not eligible for immigration/work visa sponsorship

POSITION SUMMARY:

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.).  The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.  The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.  The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. 

STARTING HOURLY WAGE:    position hourly rate starts at $28.37/hr - could increase from here based on experience

RESPONSIBILITIES:

• Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and/or remodeled sites without assistance, can handle all projects/installs without assistance, performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas, proficient knowledge and use of all client support applications and portals, able to troubleshoot and fix complex problems over the phone with store personnel, uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance, builds positive customer relationships with product end-user and customer project and/or store management, operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice, flexibility to work varying shifts including overtime and weekends as necessary
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports
• Effectively maintain and manage trunk stock to support all customers
• Perform other related duties as assigned

ENVIRONMENTAL CONDITIONS:

• Driving to multiple customer locations throughout the day
• Lifting to 50 lbs. without assistance
• Standing/Walking activities are encountered during 75% of the normal workday
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the workday
• An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties
• Regular use of basic hand tools (drills, screwdrivers, etc.)
• Regular air travel may be required
• Use of ladders or lifts to access roof or inside celling / wall devices

AREAS OF EXPERTISE & SPECIAL SKILLS:

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred
• Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• Demonstrates general knowledge and experience in wall-to-wall IT service and support
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential
• Develops skills in maintaining good working relations with customers and peers
• Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic 
• Ensures that solutions to today’s problems do not become tomorrow’s
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as necessary

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance 
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation