The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a West Coast territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Directly engage with clients and provide expertise through pair programming and development on LangChain / LangGraph powered applications
• Deep expertise in LangChain, LangGraph and LangSmith
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You have experience leading engineering teams and feel confident mentoring and supporting other developers.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Mentored a junior dev through their first pairing and TDD session
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require working in a client office in the greater Dallas, TX area three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Colorado base salary range for this role is $175,000 - $250,000.

We’re looking for a Principal Engineer to drive the technical direction and architecture of Platform-as-a-Service (PaaS) at DigitalOcean. Our mission is to make deploying, scaling, and managing applications as simple and seamless as possible for developers around the world—from first deploy to internet scale.

As a Principal Engineer on the PaaS team, you’ll play a key role in designing and building the next generation of cloud-native services such as App Platform, Functions, and CI/CD. You’ll architect systems that power our global infrastructure, partner closely with engineering and product teams across the company, and mentor engineers to level up the entire organization. This is a unique opportunity to shape how developers build and ship software on a platform purpose-built for simplicity and scale.

We’re looking for someone who can span technical strategy and hands-on execution—someone who thrives on solving complex distributed problems and multiplying the impact of everyone around them.

What You’ll Do:

• Architect and guide the implementation of high-scale, reliable, and secure systems that underpin our PaaS offerings.
• Drive technical direction and make foundational decisions on system design, scalability, observability, and developer experience.
• Partner with product managers and engineering leadership to define short- and long-term roadmap priorities.
• Identify platform bottlenecks, inefficiencies, and future risks—and design solutions that proactively address them.
• Collaborate across teams to ensure seamless integration between platform services, infrastructure, and developer tools.
• Mentor engineers at all levels and contribute to a culture of technical excellence, inclusivity, and impact.
• Stay ahead of emerging technologies, patterns, and best practices in the PaaS, serverless, and cloud-native ecosystem.

Key Metrics:

• Platform availability and system performance
• Developer adoption and satisfaction
• Technical debt reduction and architectural clarity
• Engineering velocity and cross-team alignment

What You’ll Add to DigitalOcean:

• 11+ years of experience designing and building distributed systems at scale.
• Expertise in one or more backend languages (e.g., Go, Python, C++, Java) and strong fundamentals in systems architecture and infrastructure.
• Proven experience leading the design of large-scale services used by 1000s (or millions) of customers.
• Passion for mentoring and elevating those around you—technical leadership is about multiplying impact.

Compensation Range:

• $227,040 - $283,800

*This is a remote role

JR: 2025-7225

#LI-Remote

#LI-SK1 

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

The application deadline is 05/17/2026

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary: $149,000- $200,999

About the Opportunity

The Customer Insights & Adoption (CIA) team is hiring a Senior Product Architect, Internal Tools (f/m/d) to design and build internal products that help Contentful teams work smarter. This role serves internal product development, turning ambiguous workflow problems into useful systems that improve how Customer Experience, Sales, and Partner-facing teams operate every day.

This is a hands-on role with approximately 60% implementation and 40% architecture and planning. You will actively contribute production code while owning technical design and direction for a focused set of internal tools that support pipeline, retention, and customer experience outcomes. You’ll prototype, iterate, and operationalize internal systems that are lightweight where they should be, durable where they need to be, and designed for clear long-term ownership.

If you are excited by the idea of shipping high-leverage internal tools, bringing order to messy workflows, and translating promising prototypes into systems people actually rely on, this role offers the chance to have visible impact across the business.

Why this role matters

CIA’s internal tools work is part of how we turn customer, field, and partner insights into operational advantage. The right tools help our teams move faster, reduce manual work, improve data quality, and create a more consistent way of supporting customers and partners. This role exists to make those improvements real — not as one-off experiments, but as well-scoped internal products and patterns that deliver demonstrable value for our internal teams.

• Join a high-impact team building internal products that improve customer experience, strengthen field effectiveness, and help Contentful scale more effectively
• Shape how CIA approaches internal product development, R&D, and technical architecture — with meaningful room to influence both the systems we build and the way we build them
• Work on a wide range of interesting problems, from internal apps and integrations to structured data workflows, experimentation, and AI-assisted tooling
• Partner with deeply cross-functional stakeholders across CX, Sales, Partnerships, Product, IT, and Platform teams, with visible impact on how Contentful operates internally

What to expect? 

This is a hands-on role with approximately 60% implementation and 40% architecture and planning

• Own and evolve a focused set of internal tools, utilities, and integrations that support the Customer Experience organization (CSMs, Support, Professional Services, Learning Services) and cross-functional internal users such as Sales, Partnerships, and Pricing & Packaging
• Lead R&D and rapid prototyping efforts to identify high-leverage solutions, then determine which ideas should remain lightweight, which should be operationalized, and which should be designed for clean handoff to other teams
• Build production-quality front-end and back-end code, including API design, data flows, resilience, observability, and robust internal user experiences that align with our design system and engineering standards
• Apply component-based and front-end best practices to ensure internal tools are consistent, scalable, and maintainable
• Leverage Contentful and other internal platforms where appropriate to create reusable patterns and scalable internal solutions rather than reinventing common capabilities from scratch
• Explore and implement web crawler and scraper approaches, structured extraction workflows, and other internal data-ingestion patterns
• Explore and implement AI-assisted workflows where relevant to improve internal tools, accelerate development, and support pragmatic experimentation without compromising quality or maintainability
• Collaborate with IT, InfoSec, Platform, Legal, and Privacy partners on responsible data handling, hosting, identity, compliance, and operational readiness
• Define success metrics, instrument telemetry, report impact, and document architecture & playbooks so that stakeholders understand where they unlock value for Sales, CSMs, Professional Services, and adjacent teams, and how other teams can support or extend the systems over time

What success looks like

• Customer Experience, Sales, and partner-facing internal teams rely on a focused set of internal tools that are easy to use, well adopted, and meaningfully improve how work gets done across the business
• Internal tools built by this role are consistent, scalable, and reliable, reflecting strong front-end patterns, sound API and data-flow design, and user experiences that align with Contentful’s design system and internal platform standards
• Stakeholders have clear visibility into the impact of CIA-built systems through trusted success metrics such as adoption, time saved, data quality, and reliability, and use those signals to prioritize future investments
• Cross-functional partners experience CIA as a pragmatic, high-leverage internal product and architecture function that can take ambiguous problems, define the right solution, and deliver useful systems that support pipeline, retention, and customer experience outcomes
• Reusable patterns, technical documentation, and operating playbooks make it easier for adjacent teams to build on this work, support it over time, and extend internal tooling without accumulating unnecessary complexity or one-off solutions

What you need to be successful

• Demonstrated ability to balance system design with hands-on implementation, including recent experience contributing to production codebases
• 7–10 years building and operating production web applications
• Hands-on expertise with modern TypeScript, React and Next.js (or equivalent), state management, testing, performance, and accessibility best practices
• Back-end experience with Node.js and TypeScript, API design, eventing or queues, and serverless or containerized services, along with sound observability practices across logs, metrics, and traces
• Experience with Contentful or similar API-first CMS and composable content platforms
• Ability to translate ambiguous requirements into clear technical designs and scalable implementations, engineered for maintainability and ownership transfer
• Experience designing web application architectures, data flows, and integration points across multiple systems, with judgment about when to build a full product, when to automate, and when to keep a solution intentionally small
• Experience establishing lightweight engineering practices for a small team, including clear documentation, code review norms, testing approaches, release discipline, and operational readiness
• Mentorship and technical leadership that raises the bar on code quality, design rigor, and documentation while helping peers make better architectural decisions
• Clear written and verbal communication with technical and non-technical stakeholders, along with a bias for action and evidence-based decision making

Nice to Have

• Practical experience with AI and LLM-based workflows, particularly spec-based development, evaluation, and test or guardrail processes
• Experience working with component-based front-end architectures and design systems, including design tokens, component libraries, CSS architecture, accessibility, and Figma design and development experience
• Familiarity with web crawling and scraping approaches, including structured content extraction, normalization, and change detection
• Experience building internal tools, dashboards, or workflow systems for customer-facing, revenue, or operations teams

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive equity awards for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

We are hiring a Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

The application deadline is 05/18/2026

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $140,000 - $190,000 

Guild is hiring a Security Engineer. The Information Security team is looking to add a highly motivated and technically inclined individual to work as a Cloud Security Engineer. We are looking for a candidate that is comfortable working in an exciting and fast paced environment. This individual’s responsibilities will mainly focus on ensuring protection of Guild’s various cloud resources and environments. These efforts will ultimately allow Guild to fulfill its mission while also meeting business objectives and compliance requirements.

As a Security Engineer, you will:

• Identify security issues and risks with Guild’s systems and environments. Develop and execute remediation/mitigation plans that provide long term risk reduction.
• Collaborate with cross-functional engineering teams to integrate and advance security standards within a comprehensive enterprise application security program.
• You will serve as a strategic partner to engineering squads, providing expert guidance on the integration and remediation of findings from SAST, DAST, and SCA tools.
• You will design and enforce robust security architectures across the company’s AWS ecosystem.
• Architect and implement security controls for agentic AI systems, including identity, network, and runtime-level defenses (e.g., sandboxing, policy enforcement).
• Develop comprehensive threat models and conduct realistic threat simulations across Guild's offerings, including LLMs, AI agents, and MCP components.
• Develop and tune security policy within various security tools and platforms (CNAPP, EDR, Email Gateway, Vulnerability Management, SIEM, etc…).
• Maintain SOC-2 compliance and assist with audit/client related requests. Assist with incident response and investigation activities.
• Fulfill regular on-call responsibilities as part of a team rotation.

You are a strong fit for this role if you have:

Required Competencies

• Thorough understanding of Integrated Development Environment (IDE) and Continuous integration / Continuous Delivery (CI/CD) Pipeline tools and processes
• Proven experience with software development methodologies and secure coding practices
• 5+ years of industry experience in security engineering, with meaningful focus on cloud security and application security
• Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal, for collaborating with technical and non-technical teams. 
• Ability to work independently, prioritize tasks, and manage multiple security projects simultaneously.

Preferred Competencies

• Solid understanding of LLMs, AI architecture patterns, machine learning models, and related technologies (e.g., MCP, RAG, agentic frameworks)
• Experience with container security, kernel-level hardening, and modern isolation techniques.
• AWS Certifications

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $150,000 - $180,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Posting Date: May 6, 2026

As an ACD, Art, you will... 

Work with your creative partner to ideate concepts, build brands, and execute designs for a variety of communications, both print and digital. You will create solutions that have a business impact on our clients and a meaningful impact on people. Your role is to consistently create and inspire others to deliver world-class, unexpected creative solutions and narratives that are strategically rigorous and executionally efficient.

Be Accountable and Responsible for:

• Brand Architecture: Architect the visual systems, design languages, and structural messaging frameworks for diverse life sciences clients.
• Modular Systems: Build modular, scalable brand platforms that maintain brand integrity across channels and customers for high-volume personalized content.
• Scientific Translation: Translate complex clinical data and brand strategies into compelling visual narratives and persuasive stories.
• Creative Collaboration: Partner across disciplines (Art and Copy) to create foundational creative stories and systems that set the standard for all tactical executions.
• Systems-First Oversight: Oversee creative output to ensure a "systems-first" approach to all design and copy development.
• Insight-Driven Design: Collaborate with strategy and other departments to ensure communications are rooted in deep customer insights.
• Client Stewardship: Navigate senior-level creative reviews with a focus on strategic solutions and establishing scalable brand platforms.
• Leadership and Mentorship: Supervise the work of others—generally 2–4 employees—mentoring junior and mid-level creatives toward systematic, foundational thinking.
• New Business: Contribute to new business pitches from insight-gathering and strategic development through concept creation and client presentation.

These are qualifications we are looking for:

• 8 plus years of proven experience in art direction and design leadership within an AOR agency or design firm
• Bachelor’s degree in English, Journalism, and/or equivalent work experience
• Mastery of "systems thinking" with a portfolio showcasing scalable, modular design.
• Ability to translate nuanced strategies into elegant and impactful creative solutions.
• Strong background in digital-first design and omnichannel content architecture with expertise in developing component-based systems within tools like Figma.
• Expertise in navigating the balance between creative excellence and strict medical/regulatory guidelines.
• A portfolio that demonstrates elite craft, conceptual firepower, and the ability to handle high-stakes brand stewardship.
• Exceptional presentation skills with the ability to defend ideas and executions to senior stakeholders.

#LI-JK1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is [$98,300 - $117,950], based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

About the Role:

We are building AI-powered, agentic workflows to transform how service operations scale, resolve customer needs, and maintain quality in high-stakes environments. At Gusto, that means designing systems that can earn the trust of small business owners — where a wrong answer or a missed escalation has real consequences.

As an AI Solutions Architect, you will own the end-to-end design and performance of these workflows in production — where models, tools, data, and human judgment come together to deliver outcomes. This is not a traditional architecture role. You will design, prototype, deploy, and continuously improve AI-driven systems that directly impact customer experience and operational efficiency. You will also play a key role in shaping the evolution of our AI platform by identifying capability gaps, prototyping solutions, and informing the primitives required to scale agentic systems effectively.

You will report into the Service Transformation org and work at the intersection of AI governance, service quality, and operational transformation — operating as the connective tissue between Engineering, CX, Legal, and Compliance as Gus, Gusto's AI assistant, scales.

About the Team:

The mission of our Service Transformation (CXT) team is to quickly evolve and scale how Gusto delivers outstanding service experiences and leverages AI to do so. Our team designs the systems, governance frameworks, and feedback loops that allow Gusto's service model to improve continuously, operate reliably, and earn the trust of the customers and employees who depend on it.

Here’s what you’ll do day-to-day:

• Architect, prototype, and own end-to-end agentic service workflow frameworks, from scoping through production deployment and iteration — including solve and assist targets, HITL protocols, override logic, and downstream quality safeguards
• Analyze SOPs, operational metrics and interaction data to identify and prioritize high-impact automation opportunities based on volume, risk, and customer impact
• Design and implement multi-agent orchestration patterns across tools, data sources, and decision steps within a single end-to-end workflow
• Apply and influence AI platform capabilities in partnership with CoreX (Gusto's AI Platform team) — including orchestration, retrieval, and evaluation — helping define what needs to be built to support production workflows at scale
• Identify platform gaps, prototype workflow-level solutions, and partner with engineering to shape the primitives required for reliable, scalable AI systems
• Serve as the primary CX voice in Legal, Security, Compliance, and CoreX forums — translating CX quality stakes and workflow risk into terms each audience acts on, and ensuring governance requirements are embedded in design, not retrofitted after launch
• Strengthen evaluation frameworks and feedback loops to ensure quality, compliance, and continuous improvement; contribute to Gusto's human evaluation programs and AI governance practices through deep partnership with our internal CX Labs team
• Partner with Data teams to define and track workflow performance — including solve and assist rate, AHT, rework rate, and customer effort score — clearly distinguishing between model-level, workflow-level, and operational drivers
• Build ROI models to quantify workflow impact across efficiency, quality, and cost before and after deployment
• Represent workflow performance and risk to senior stakeholders with appropriate precision and brevity; communicate in a way that drives action, not overwhelm
• Lead through ambiguity and rapid change: the function is still being defined, and you will help define it

Here’s what we're looking for:

• 8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows
• Strong fluency with LLM systems, including prompt design, evaluation, and production behavior at scale
• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations — conceptual familiarity is not sufficient at this level
• Experience designing human-in-the-loop (HITL) systems with clear escalation logic, override controls, and compliance-aware checkpoints
• Working knowledge of multi-agent systems and tool coordination
• Strong operational judgment: able to define and diagnose workflow metrics 
• Proven track record influencing cross-functional stakeholders — including Product, Engineering, Legal, Security, and Compliance — in writing, in design reviews, and in high-stakes forums
• Familiarity with Responsible AI practices, governance, and risk management in production environments
• Proven ability to operate in high ambiguity, create clarity, and drive alignment across technical and non-technical audiences
• Strong systems thinking with a bias toward execution and measurable outcomes
• Deep empathy for small business customers and the employees who serve them

Our cash compensation amount for this role is $133,470/yr to $173,511/yr in Denver & most major metro locations, and $157,145/yr to $204,289/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Location: Hybrid (Local to NYC area)

About the team

The Platform team at Capital Rx is made up of a set of passionate, motivated, and driven individuals who are not only experts in technologies but are great problems solvers and brings high energy and inspiration every day. The team always works a sense of ownership and urgency delivering highest quality of work ensuring seamless operations and fostering collaboration across the software engineering department. We own the architecture, framework & standards, infrastructure and CI/CD pipelines which development teams utilize to deliver code to Captial Rx’s Judi® platform. The team is also responsible for the production environment which requires knowledge with monitoring, alerting and on-call practices. The Platform team performs many functions whether that is tactical operations, providing general solutions for the enterprise or giving guidance or recommendations for individual product teams.

Position Summary:

We are a rapidly growing late-stage health tech company helping millions of lives through our innovative product Judi. We’re seeking a highly skilled and experienced Senior Platform Developer II to join our platform team. This pivotal role will be instrumental in building, scaling, and maintain the robust and secure infrastructure that powers our mission-critical platform.

You will be a force multiplier, enabling our development teams to deliver features faster and more reliably. You will champion infrastructure-as-code principles, contribute code to platform scalability, drive automation across the entire software development lifecycle, and ensure our platform meets the highest standards of scalability, performance, and security.

Position Responsibilities:

• Architect, implement, and maintain highly available, scalable, and secure platform & infrastructure
• Develop and maintain robust automation pipelines for continuous delivery (CI/CD), and infrastructure provisioning tools like GoCD, Harness, and Terraform
• Write clean, efficient, and well-tested Python code for automation, tooling and service development.
• Manage and optimize relational or in-memory databases, including PostgreSQL, Redshift and Redis, ensuring high performance, reliability, and data integrity.
• Administer and finetune container orchestration platforms such EKS and ECS.
• Implement and manage serverless architectures leveraging AWS Lambda for various platform functionalities.
• Collaborate closely with development teams to ensure infrastructure aligns with application requirements and best practices.
• Lead efforts in defining and enforcing security best practices across the platform, including adherence to HIPAA standards, FISMA, SOC II, and FedRAMP compliance standards.
• Monitor systems performance, identify bottlenecks, and implement proactive solutions to ensure optimal operation and scalability.
• Participate in on-call rotations to provide operational support and incident response.
• Champion Agile/Scrum methodologies, actively participating in sprint planning, stand-ups, and retrospectives.
• Mentor junior developers and contribute to a culture of technical excellence and continuous improvement.
• Evaluate and recommend new technologies and tools to enhance platform capabilities and efficiency.
• Develop internal tooling and automation scripts using Python and work with SQL to support operational workflows.
• Implement observability (monitoring/logging/alerting) best practices for highly available SaaS services.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Requirements

• 8+ years of experience as a Platform Engineer, DevOps Engineer, or Site Reliability Engineer.
• Deep expertise in AWS infrastructure and services including but not limited to EC2, Lambda, ECS, EKS, RDS, S3, VPC, CloudWatch, SQS, SNS, IAM, Kinesis
• Excellent proficiency with Terraform, Python, SQL, and automation tooling.
• Extensive experience with Docker and container orchestration (Kubernetes/EKS).
• Solid understanding and hands-on experience with SQL, database administration (PostgreSQL preferred), and performance tuning
• Experience with CI/CD systems (e.g., GoCD, GitHub Actions, Harness).
• Proven experience in automating Observability & Monitoring (Grafana, Kibana, Prometheus), standardizing incident response for alerts to maintain SLAs and SLOs
• Hands-on experience in environments compliant with FISMA, SOC 2, and/or FedRAMP.
• Background in building highly scalable, performant SaaS platforms.
• Excellent communication, collaboration and problem-solving skills.
• Ability to work effectively with cross-functional teams, including developers, IT security & compliance, product manager, and scrum masters.
• Strong experience in production on call rotations and responding to alerts.

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

About the Role:

Gusto is searching for a builder. Not a manager of an existing PEO sales team — a founder-minded sales leader who will design the motion, write the playbook, hire the team, and carry a personal book of business in the early months. This is a 0→1 opportunity to establish Gusto's PEO sales org from the ground up, and we're looking for someone who is energized by that challenge.

You will drive new PEO revenue by selling Gusto's co-employment solution to both prospects and our existing base of 400,000+ customers — Gusto's single biggest competitive advantage over legacy PEOs. The pace is fast, the market opportunity is real, and we're looking for someone who will bring experience, creativity, and a genuine passion for building to the table every single day. You align with our company values and have a knack for building for the long haul. If you're excited to roll up your sleeves, lead by example, and architect something from scratch, let's talk.

About the Team:

You will be the founding leader of Gusto's PEO sales function. In the first 6–12 months, you'll operate as a true player-coach — personally closing deals while simultaneously building the team, tooling, and infrastructure around you. You'll define the ideal customer profile, build out the sales stages and pipeline architecture in Salesforce, and establish the channel strategy (including broker and accountant referral partnerships) that will drive scalable new business over time.

This team will serve as Subject Matter Experts on PEO, guiding prospects through complex buying decisions and partnering closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience. Your biggest unfair advantage: Gusto's existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers — and you'll be the one to design and build that on-ramp.

Here’s what you’ll do day-to-day:

• Sell and build simultaneously. For the first 6–12 months, carry a personal book of business while building the team and infrastructure around you. This is a player-coach role that requires someone comfortable operating at both levels.
• Design the sales motion from scratch. Define sales stages, lead routing, funnel metrics, and pipeline architecture in Salesforce. This org doesn't have a pre-built RevOps foundation — you'll build it.
• Own the full talent lifecycle. Partner closely with Recruiting to define hiring profiles, run interviews, and select top PEO sales talent. Onboard new hires for fast ramp and continuously assess team capacity to stay ahead of headcount needs.
• Build and leverage the channel ecosystem. Develop a point of view on broker, GA, and accountant referral channels. Even if you don't own these relationships day one, you'll be expected to shape the strategy and lay the groundwork for a scalable partner channel.
• Convert the install base. Develop the playbook for converting Gusto's existing 500K+ payroll customers to PEO. Understand the unique motion, objections, and value proposition for in-base selling vs. cold-start prospecting.
• Operate with selling season fluency. Understand and plan around PEO's concentrated selling window (Sept–Dec, with ~50–60% of new business landing Jan 1). Build team capacity, pipeline targets, and go-to-market rhythms accordingly.
• Collaborate cross-functionally with Sales, Marketing, and Product leadership to identify market opportunities, drive pipeline, and help shape PEO product strategy.
• Use data to drive decisions — from advisor skill development to team-level initiatives. Track, measure, and report on sales effectiveness; adjust programs as needed.
• Lead with AI fluency. As a people leader at Gusto, you're expected to actively model and drive AI adoption across your team — not just as a user, but as a champion. This means leveraging AI tools to surface pipeline insights, accelerate coaching, improve forecast accuracy, and identify at-risk deals earlier. You'll help your team integrate AI into daily workflows (outreach, call prep, follow-up), experiment with new tooling, and share learnings across the broader sales org. We expect our leaders to stay ahead of the curve and bring a point of view on how AI can make the team meaningfully better.
• Build a culture of excellence. Cultivate each individual's skill set and guide career pathing as they grow within the organization. Ensure the team maintains deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law requirements.

Here’s what we're looking for:

• PEO Expertise: 5+ years of experience in PEO sales, with direct experience standing up a PEO sales org or building a sales team 0→1 in a high-growth environment. We're prioritizing builder profiles over tenure in a mature org.
• Player-Coach Experience: Proven ability to carry personal quota while simultaneously building team, process, and infrastructure. This is not a pure management role in the early stages.
• Selling Season Fluency: Direct experience operating within PEO's Jan 1 selling cycle — Sept–Dec pipeline build, renewal dynamics, and capacity planning. This is a key screen for PEO-specific operating experience vs. generic HCM.
• Install Base Conversion: Experience developing or executing strategies to convert an existing customer base to a higher-tier or adjacent product. Familiarity with in-base PEO conversion motions is a strong plus.
• Channel Strategy: Understanding of broker, GA, and accountant referral channels in the PEO or benefits space. Ability to develop a POV and lay groundwork for scalable partner-sourced pipeline.
• RevOps & Pipeline Architecture: Experience building or significantly contributing to Salesforce pipeline design — sales stages, lead routing, funnel reporting — from an early-stage starting point.
• Management Experience: 5+ years of people management in a sales organization, including direct involvement in recruiting and hiring.
• Results-Oriented: Consistent track record of establishing and exceeding measurable goals.
• Sales Acumen: Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.
• Collaboration: Ability to work effectively across Sales, HR, Benefits, and Product teams; excellent interpersonal skills.
• AI Leadership: Demonstrated ability to evaluate, adopt, and champion AI and automation tools in a sales environment. Comfortable going beyond personal usage — setting expectations, building habits, and holding the team accountable to AI-enabled ways of working.
• Technical Proficiency: Salesforce.com (SFDC) experience required, including pipeline and funnel design; familiarity with HCM platforms and benefits administration tools preferred.

Our target on-target earnings (OTE) compensation for this role is $270,000/yr to $280,000/yr in Denver & most remote locations, and $295,000/yr to $318,000/yr for San Francisco, & New York. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Solutions Architect on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers, including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on the Forbes Cloud 100 list and is a Y Combinator 2024 Breakthrough Company.

What you’ll do:

• Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience.
• Choose the right tool for the job, whether it’s a declarative change, custom Apex/code, or leveraging a 3rd party application.
• Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable, performant, and scalable.
• Design and maintain AI-driven solutions, identify and deliver solutions where AI can be strategically applied to accelerate and enhance both the agent's workflow, the overall customer experience, and our development velocity.
• Partner with cross-functional engineers to architect new features and ensure seamless integration with existing Service Cloud applications and our broader data ecosystem.
• Maintain a customer-centric and data-driven approach, monitoring feature performance, troubleshooting issues, and informing future enhancements.

What you’ll bring:

• 6+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable solutions on the Service Cloud platform. Experience with Zendesk development is a significant plus.
• Technical Mastery: A strong command of the full software development lifecycle (SDLC) within an Agile environment, including expertise in DevOps processes and technology.
• Grit & Resilience: You tackle complex, ambiguous problems with persistence. You aren't deterred by technical debt; instead, you dig in and find creative ways to deliver results.
• Urgency & Acceleration: You operate with a bias for action. You work with a sense of urgency to keep pace with a high-growth environment, ensuring we consistently accelerate outcomes for the business.
• Flexibility: The ability to "flex" when necessary, moving between different technologies and pivoting quickly as business priorities evolve.
• Ownership: A deep sense of accountability for the entire feature lifecycle, from initial design through to production release and maintenance.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

What You’ll Do 

1. Architect vision-based navigation systems for autonomous space missions
2. Define and evaluate algorithms for pose estimation, feature tracking, and sensor fusion
3. Build prototype CV pipelines for onboard and simulation environments
4. Lead integration of camera systems with GNC stack
5. Deliver a vision-based navigation architecture for SDA/RPOD missions
6. Develop and validate perception algorithms using synthetic and real datasets
7. Stand up simulation environments for camera modeling and scene generation
8. Drive integration and testing of navigation solutions within full system 

Your Ideal Background

Required 

1. Bachelor’s or higher degree in Aerospace, Robotics, Computer Vision, or related field
2. 5+ years experience in navigation, state estimation, or computer vision systems
3. Strong experience with computer vision techniques (e.g., SLAM, visual odometry, feature detection)
4. Proficiency in Python and/or C++ for algorithm development
5. Experience deploying algorithms to real-world or flight-like systems
6. Proven ability to lead technical projects from concept to deployment 

Desired 

1. Experience with space-based navigation (e.g., RPOD, planetary landing, SSA/SDA)
2. Familiarity with multi-sensor fusion (IMU, cameras, LiDAR, etc.)
3. Experience with OpenCV, ROS, or similar frameworks
4. Understanding of spacecraft dynamics and GNC systems
5. Experience with simulation tools and synthetic data generation
6. Strong communication and cross-functional collaboration skills 

Additional Requirements: Must be willing to work extended hours and weekends as needed.

Compensation and Benefits: Your base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. The anticipated salary range for this role is $150,000 - $200,000 annually.

Base salary is just one part of your total rewards package at Katalyst. You will also be eligible for long-term incentives, in the form of the Employee Stock Option and Equity Plan, as well as a relocation bonus and other discretionary bonuses. You will also receive access to comprehensive medical, vision, and dental coverage, and unlimited Paid Time Off.

At Katalyst our work on projects involving the U.S. Department of Defense requires adherence to International Traffic in Arms Regulations (ITAR), 22 C.F.R. Parts 120-130, which requires compliance with U.S. export laws before allowing employees to perform certain positions. Currently, our available roles necessitate access to ITAR-controlled information, and as a result, Katalyst would have to ensure any non-US person is authorized access to ITAR information before the commencement of employment. We are committed to equal employment opportunities and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

About the Role:

As the Enterprise Applications AI Architect, you will lead the integration of AI and automation across Gusto’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with Gusto’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands-on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.

About the Team:

This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of Gusto’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables Gusto’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support Gusto’s broader Enterprise Systems strategy.

Here’s what you’ll do day-to-day:

• Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.
• Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.
• Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.
• Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.
• Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.
• Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.

Here’s what we're looking for:

• 8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.
• Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.
• Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.
• Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.
• Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.
• Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.
• Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.

Our cash compensation amount for this role is targeted at $150,000-$165,000 /yr in Denver & most remote locations, and $185,000-$205,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the Role:

We're looking for an experienced engineer with deep expertise in distributed data systems to shape the future of Gusto's storage layer. You'll manage complex migrations, architect high-scale systems, and set standards for automation, resiliency, and security. This is a high-impact role where you'll implement distributed database solutions that enable Gusto's continued growth and scale.

About the Team:

The Datastores Infrastructure Engineering team designs, builds, and operates the data platforms that power Gusto's product: MySQL, Postgres, Redis, Kafka, and S3. We ensure our infrastructure is consistent, reliable, and ready to support Gusto's growing needs. As we transition to self-hosted distributed databases, the team is focused on reducing blast radius, improving operational resilience, and enabling sustainable scale.

Here’s what you’ll do day-to-day:

• Architect, deploy, and own the full lifecycle of distributed database systems (TiDB) on Kubernetes at scale, ensuring high availability, data consistency, and operational excellence
• Coordinate complex, zero-downtime migrations from monolithic to distributed architectures, including vertical sharding to isolate Product Services
• Define and drive efficiency improvements across the storage infrastructure through query optimization, caching strategies, and workload management
• Define standards and build reliable automation to ensure data consistency, integrity, and security across distributed systems
• Continuously improve operational excellence by reducing on-call burden through sustainable, long-term solutions
• Partner with product engineering teams and technical collaborators to enable rapid and reliable product development
• Mentor engineers across the Datastores Infrastructure team on best practices for operating complex, self-hosted distributed systems, actively developing our collective operational expertise

Here’s what we're looking for:

• 12+ years of software engineering experience building and scaling large-scale infrastructure systems
• Hands-on experience building and operating distributed databases on Kubernetes (strongly preferred: TiDB; alternatively: CockroachDB, Vitess, Citus, or similar solutions)
• Deep expertise in distributed data systems including horizontal sharding, partitioning strategies, and distributed transaction management
• Proven experience coordinating complex, zero-downtime migrations affecting production systems at scale
• 5+ years of AWS experience with RDS, Aurora, caching systems (Redis/ValKey), streaming platforms (Kafka), and infrastructure optimization at scale
• Strong communication skills with the ability to simplify technical complexity and collaborate on technical direction across teams
• Curiosity and ability to operate in an AI-native environment, leveraging AI tooling to enhance infrastructure operations, driving improvements in  query optimization, performance evaluation, and infrastructure automation
• Bonus: Experience with service extraction and vertical sharding from monolithic architectures
• Bonus: Experience working with Ruby on Rails or similar MVC frameworks at scale

Our cash compensation amount for this role is targeted at $200,000-$230,000 /yr in Denver & most remote locations, and $230,000-$270,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the Role:

At Gusto, we believe the next frontier of competitive advantage is the intelligence of the systems that power our people. As the Sr Principal PM, AI Workforce Enablement, you are the architect of the "Superhuman Agent." You won't just manage tools; you will redefine the relationship between Gusto’s workforce and technology. You are responsible for evolving our internal foundation into a proactive, agentic platform where AI handles the cognitive load, allowing our Go-to-Market (GTM) and Service teams to focus on high-value human connection. You will lead the transition of our legacy ecosystem into a future-state "exoskeleton" that empowers every employee to deliver an unparalleled, frictionless experience to our customers.

Gusto is looking for a hands-on builder to take on this leadership mantle as we rethink how people grow in an AI-native company. This role is not just about designing the systems that shape growth day-to-day, but the actual mechanics of work. You will be responsible for building new architecture and tearing down what no longer serves us. The goal is simple but hard: make growth obvious, continuous, and hard to avoid.

We’re looking for a leader who can balance strategic influence with hands-on craft—someone who can guide senior Gusto leaders through AI-native data strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed.

About the Team:

The Unified Service Platform (USP) product team serves as Gusto’s architectural backbone, responsible for engineering the intelligent, AI-driven ecosystem that brings GTM and Service operations into alignment. Our mission is to replace fragmented point solutions with a singular System of Intelligence—a digital exoskeleton that strips away administrative friction so our teams can focus on what matters most: our customers. Through our commitment to a #OneGusto experience, we provide the platform that ensures every internal interaction is backed by the full context of the customer journey.

We are an AI-native team building "agentic" solutions that transform how work happens. By mastering the AI-Human-AI loop, we own the delivery of a seamless, cross-channel journey across voice, chat, and email. Our goal is to ensure that our internal technical excellence creates an instant, easy and effortless experience for every business Gusto serves.

Here’s what you’ll do day-to-day:

• Architect of the "System of Intelligence": Lead the evolution of Gusto’s internal workspace by integrating 1P (first-party) and 3P (third-party) systems into a unified platform. Transform CRM into a proactive platform that anticipates agent needs and triggers automated workflows across the entire tech stack before manual intervention is required.
• Design the Future-State Agent Experience: Build the product mechanics for a symbiotic "AI-Human-AI" loop, where intelligent systems handle high-volume tasks and documentation, elevating our human experts to focus on high-value, high-empathy problem solving.
• Engineer the "Digital Exoskeleton": Ship real-time, context-aware assistance and agentic tools that eliminate cognitive load, enabling every Gustie to operate with "superhuman" speed and accuracy across voice, chat, and email.
• Lead with Technical Craft: Partner with Data Science and Engineering to bridge the gap between high-level AI strategy and rigorous execution, ensuring our models drive measurable gains in both agent productivity and employee sentiment.

Here’s what we're looking for:

• Visionary Product Leadership: 10+ years of experience in product management, with a proven track record of leading high-stakes internal platforms, RevOps, or Service technology at scale.
• AI Builder & Strategist: AI/ML specialist with deep expertise in LLMs and agentic workflows, building and shipping custom AI solutions that transform how teams work and scale.
• Systems Thinker: You see the "big picture" of how data and tools flow across a company and can architect solutions that solve for the end-to-end customer journey.
• Change Agent: Experience leading large-scale organizational transformations or merging complex technical teams into a unified organization.
• Human-Centric Empathy: A passion for "the work of work"—you are obsessed with making tools that employees love to use and that remove the friction from their daily lives.
• Strategic Execution: The ability to balance long-term 18-month missions (like #OneGusto) with the immediate tactical needs of a fast-growing GTM engine.

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is $204,000/yr to $238,000/yr in Denver & most major metro locations, and $240,000/yr to $280,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

We're hiring a Principal Engineer to serve as a Technical Lead across multiple teams in the Money Group – Gusto's fastest-growing organization and a cornerstone of the company's transformation into the Small Business Finance Platform. 

You'll define the long-term technical vision for systems that power cash flow management, lending, expense controls, invoicing, payments, and tax optimization (something about consumer financial health?)– ensuring the architecture scales as we grow. This role spans strategy and execution: setting architectural direction across 5+ teams, vetting external partners, prototyping new product lines to unblock product decisions, extracting services from our monolith, and mentoring the engineers around you. You'll be the person who fills whatever role the group needs to hit its goals – from hands-on coding to strategic planning to unblocking other teams.

If you're excited about building financial infrastructure with real impact on the people and businesses that power the modern economy, we'd love for you to join us.

About the Team:

Money is Gusto's fastest-growing group, building financial products for both sides of the employment relationship. For small businesses, we're extending the category of employer-facing financial services – bill pay, invoicing, working capital, expense cards, and cash flow insights that help SMBs get paid faster and pay others with confidence. For employees, we build tools that reduce financial stress: on-demand pay, high-yield cash accounts, automated savings, and credit-building features. This is a deeply technical domain spanning payments infrastructure, lending, multi-party integrations, and mobile-first experiences – with the complexity and scale to match.

Together, these teams are building toward a unified financial operating system for small businesses – accounting, banking, payments, lending, and tax – all connected to Gusto's payroll and people platform.

Our unique advantage is Gusto's authority over payroll data, which we leverage to build a payroll-confidence engine no standalone fintech can replicate.

Here’s what you’ll do day-to-day:

• Serve as a Technical Lead across multiple teams in the Money Group – setting architectural direction, unblocking engineers, and ensuring high-quality delivery aligned with long-term goals.
• Define the north-star architectural vision for the Money Group and continuously identify shorter-term projects that move us toward it.
• Architect the convergence of Gusto's People Stack (payroll, HR, benefits) and Finance Stack (banking, accounting, payments, lending) into a unified platform for small businesses.
• Lead service migration from a large Ruby-on-Rails monolith into a service-oriented architecture, defining clean domain boundaries across money movement, lending, and tax.
• Lead technical due diligence – evaluating codebases, data models, and engineering teams for compatibility with Gusto's platform.
• Manage a complex partner ecosystem.
• Build prototypes and proofs-of-concept to de-risk new ideas and unblock product decisions quickly.
• Tackle complex, ambiguous problems in close partnership with Product Management, Design, Data Science, Compliance, and Operations.
• Drive AI-native architecture decisions – from LLM-powered transaction categorization and tax optimization to conversational financial management experiences.
• Act as a technical consultant across all Money sub-teams – Consumer, Business, Tax Credits, Payments – ensuring architectural coherence across the group.
• Set the bar for technical excellence – through code, design reviews, and the standards you hold the group to.
• Mentor fellow engineers, contribute to the growth of senior and staff engineers, and help build healthy, high-performing teams.

Here’s what we're looking for:

• 15+ years of software engineering experience (successful applicants typically meet or exceed this).
• Deep expertise in distributed systems, particularly in payments or fintech – including data modeling for financial systems, consistency guarantees for money movement, and compliance-aware architecture.
• Proven track record of engineering, scaling, and operating large, interconnected production systems.
• Experience setting long-term technical vision and driving multi-year architectural transformations – not just executing migrations, but identifying the right boundaries, sequencing the work across teams, and ensuring strong technical stewards drive execution.
• Experience working across multiple teams, influencing both technical direction and product strategy. Demonstrated ability to own group-level OKRs and be accountable for the technical strategy that delivers them.
• Experience navigating decisions for core infrastructure, particularly in fintech – evaluating APIs, negotiating technical contracts, and leading integration from evaluation through production.
• Ability to bring clarity to complex problems – communicating technical tradeoffs to non-technical stakeholders, identifying significant risks or opportunities before others, and driving decisions.
• A track record of raising the technical bar – through code quality, design rigor, testing and security best practices, and the standards you set for those around you.
• A track record of filling whatever role the group needs – from hands-on prototyping to strategic planning to firefighting – with a bias toward action.
• Experience in complex, highly regulated domains (e.g., fintech, payments, banking, lending,

Our cash compensation for this role is $214,000-$260,000yr in Denver & most major metro locations, and $250,000-$300,000yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.

About the Role:

We are looking for a Senior Software Engineer to architect, build, and maintain the data infrastructure at Gusto.  As part of the Data Platform team, you will collaborate closely with Data Science, Business Intelligence, and analysts across Gusto teams to help them achieve their goals. 

The Data Platform position is a software development role with knowledge of data architectures and data delivery. The ideal candidate is passionate about developing software, working with data, and

Here’s what you’ll do day-to-day:

• Architect, build, and refine our infrastructure and tools that enable other teams to work with data.
• Efficiently handle vast amounts of clickstream, database, and third party application data, processing in batch and real-time
• Take full ownership of the solutions you build, working with stakeholders to develop requirements, implement solutions, monitor production, and troubleshoot problems that arise.
• Work as part of a team. We value team players who share their knowledge and like collaborating with others.

Here’s what we're looking for:

• • At least 7 years of software engineering experience.
  • Experience building solutions in the cloud, AWS preferred (Redshift, MSK, EMR).
  • Experience with OLAP databases (Clickhouse)
  • Experience building data pipelines at scale, Airflow and Python preferred.
  • Experience with streaming systems desired (Kafka, Kinesis, or similar).
  • Ability to turn vague requirements into clear deliverables with minimal guidance.
  • Experience building and maintaining a modern data stack in production.

Our cash compensation amount for this role is targeted at $163,000-$204,000/year in Denver, $178,000-$223,000/year in Los Angeles, and $197,000-$247,000/year for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Clear Creek Federal is seeking a Cloud Services Engineer in Washington, D.C. or Denver, CO.  We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation projects and design secure, scalable cloud infrastructure for critical government missions. You will leverage your expertise in Azure, AWS, and Google Cloud to develop cloud strategies, drive DevSecOps best practices, and enable delivery of mission-critical services through CI/CD principles. This role is customer-facing and requires the ability to translate business needs and requirements and translate them into technical requirements and guidance, while mentoring a team of engineers to deliver impactful cloud solutions, ensuring high availability, security, and performance. 

Roles and Responsibilities include, but are not limited to:

• Lead the design, development, and deployment of secure cloud infrastructures leveraging Azure, AWS, and Google Cloud.
• Collaborate with stakeholders to define cloud architecture, establish migration strategies, and optimize cloud environments.
• Architect and contribute to implementation of cloud-native solutions via DevSecOps methodologies, focusing on automation, monitoring, and continuous improvement.
• Architect Kubernetes environments, leveraging both self-hosted clusters and cloud-native solutions (AKS, EKS, GKE) to optimize scalability, security, and cost-efficiency.
• Guide decisions on whether to deploy Kubernetes independently (for full control and customization) or use managed services offered by cloud providers, depending on project requirements and constraints.
• Provide technical guidance on cloud security, compliance (FedRAMP, FISMA, NIST), and best practices for microservices, containers, and infrastructure as code (IaC).
• Drive cloud migration initiatives, including assessment, planning, and execution of IaaS, PaaS, and SaaS solutions.
• Develop and document cloud architecture, technical roadmaps, and security protocols to support strategic IT goals.
• Lead efforts in infrastructure automation using tools like Ansible, Terraform, ARM / Bicep templates, and PowerShell scripting.
• Design solutions for high availability, disaster recovery, and incident response, ensuring robust cybersecurity measures.
• Mentor and work closely with cloud engineering teams to integrate cloud services into the application lifecycle, enhancing security and performance
• Foster a collaborative culture of proactive problem solving, personal accountability, and continuous improvement through Agile/Scrum methodologies, ensuring alignment with project objectives.

Basic Qualifications:

• Active Top Secret clearance, willing to accept an interim Top Secret or a Secret clearance.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
• 5+ years of experience in cloud architecture, including hands-on experience with Azure, AWS, or Google Cloud.
• Proven expertise in designing and implementing cloud solutions, including IaaS, PaaS, and SaaS platforms.
• Strong experience with DevOps practices, including CI/CD pipelines, Infrastructure as Code (Ansible, Terraform, ARM, Bicep, JSON, YAML), and containerization (Docker, Kubernetes, both self-managed and cloud-native implementations like AKS, EKS, GKE).
• Deep understanding of cloud security frameworks, network architectures (firewalls, VPNs, load balancers), and identity management (Azure AD, OAuth).
• Proficient in scripting and automation using PowerShell, Python, or similar languages.
• Demonstrated experience in customer-facing roles, with strong problem-solving skills and the ability to translate business requirements into technical solutions.
• Strong analytical and leadership skills, with experience managing cross-functional teams and complex project.
  
• Able to report onsite on a daily basis. 

Desired Skills:

• Master’s degree in Computer Science, Information Technology, or related field.
• Technical certifications (e.g., Google Cloud Architect, Microsoft Azure Solutions Architect, AWS Certified Solutions Architect).
• Experience with DevSecOps practices, microservices, and cloud-native development.
• Expertise in cloud cost optimization, monitoring tools (Azure Monitor, AWS CloudWatch, Google Stackdriver), and performance tuning.
• Prior experience working within government or federal environments, understanding compliance and regulatory requirements.
  

Soft Skills & Attributes

• Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
• Proven leadership in cloud transformation projects, with a focus on delivering results and exceeding customer expectations.
• Strong collaborative mindset with the ability to work effectively in cross-functional teams.
• Self-motivated, proactive, and adaptable, with the ability to thrive in a fast-paced environment.

Position Overview:

As the Director of Monetization Strategy, you will be the primary architect of Iterable’s economic engine. You aren't just managing a price list; you are defining how we capture value in a rapidly evolving MarTech ecosystem. You will sit at the intersection of Product, Sales, Finance, and Marketing to design and execute pricing and packaging strategies that drive sustainable growth, expand Net Revenue Retention (NRR), and align our success with our customers' success.

Responsibilities:

• • Strategic Vision: Lead the long-term monetization roadmap. You’ll evolve our current models from usage-based pricing toward value-based frameworks that reflect the power of our AI-driven orchestration.
  • Cross-Functional Leadership: Act as the "connective tissue" between Product (to price new features, and ensure our roadmap is optimized for capturing value), Marketing (to position value), and Sales (to ensure deal velocity).
  • Market Intelligence: Conduct deep-dive competitive analysis and buyer research to identify gaps in our current monetization strategy and capitalize on emerging market trends.
  • Packaging & Tiering: Design and optimize product bundles and editions that simplify the buying process for mid-market and enterprise customers alike.
  • Operational Excellence: Partner with RevOps to implement pricing changes within our systems (CPQ, billing) and develop the discounting frameworks and "guardrails" for the field.
  • Change Management: Lead the internal enablement for global sales teams, ensuring they can confidently articulate the "why" behind our pricing.

Qualifications:

• You have 10+ years of experience in SaaS monetization, management consulting, or strategic finance. You think in systems and understand the downstream impacts of a single pricing lever.
• You have direct experience in SaaS monetization, with a particular focus on monetizing AI
• You are comfortable navigating complex datasets to find the "signal" in the noise. You use data to prove your hypotheses about price elasticity and expansion paths.
• You can distill complex economic theories into simple, persuasive narratives for the Executive Leadership Team (ELT).
• You don't just want a seat at the table; you want to build the table. You enjoy creating processes where none existed.

Bonus Points

• Experience building and productionizing LLM based, agentic or autonomous systems that handle complex orchestration and evaluation.
• Experience establishing shared AI platforms or internal developer enablement capabilities
• Familiarity with analytics systems, experimentation workflows, or decisioning frameworks

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $172,000 - $260,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

The Role: 

Forge’s platform engineering team is passionate about innovation and building scalable, secure infrastructure solutions that drive liquidity and growth in the private market. Our teams are leveraging a broad range of technologies to support our core platform, Metal, and we thrive on moving fast, delivering value, and living our values of being bold, humble and accountable.

We are seeking a passionate platform engineer with at least 7 years of experience delivering robust infrastructure solutions that are scalable, secure, and easy to maintain. The ideal candidate thrives in team settings and is motivated by creating success all around them through strong communication, architecting great developer experiences, and making data-driven decisions.

To succeed in the Staff Platform Engineer role at Forge, you'll leverage your infrastructure and software expertise to successfully deliver high-quality platforms both individually and through technical leadership of others. You will have the ability to take on advanced infrastructure projects—ranging from multi-cluster orchestration to SOC 2 compliance automation—while also being a productive and collaborative member of the team.

Location: This position is remote in Denver, CO. We intend to open an office in Denver and once we do, we will require hybrid attendance onsite at least 9 days each month.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 7+ years of experience in software or platform engineering with a strong focus on infrastructure and DevOps
• Deep, hands-on expertise in Kubernetes administration and the cloud-native ecosystem
• Advanced proficiency in Infrastructure as Code (IaC) using Terraform
• Extensive experience designing and operating GitOps workflows (e.g., Argo CD, Flux)
• Strong software engineering skills with the ability to read, write, and debug code across multiple application

Preferred Skills (Nice-to-Have)

• Experience with C# and Dotnet framework
• Experience with Azure and AWS Cloud infrastructure.
• Experience working in geographically distributed teams
• Fintech or Financial services industry experience.

For residents of Denver, CO the annual salary range for this role is $150,000 - $170,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

The Role: 

Forge’s platform engineering team is passionate about innovation and building scalable, secure infrastructure solutions that drive liquidity and growth in the private market. Our teams are leveraging a broad range of technologies to support our core platform, Metal, and we thrive on moving fast, delivering value, and living our values of being bold, humble and accountable.

We are seeking a passionate platform engineer with at least 7 years of experience delivering robust infrastructure solutions that are scalable, secure, and easy to maintain. The ideal candidate thrives in team settings and is motivated by creating success all around them through strong communication, architecting great developer experiences, and making data-driven decisions.

To succeed in the Staff Platform Engineer role at Forge, you'll leverage your infrastructure and software expertise to successfully deliver high-quality platforms both individually and through technical leadership of others. You will have the ability to take on advanced infrastructure projects—ranging from multi-cluster orchestration to SOC 2 compliance automation—while also being a productive and collaborative member of the team.

Location: This role requires 2-3 days a week in office in San Francisco, CA.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 7+ years of experience in software or platform engineering with a strong focus on infrastructure and DevOps
• Deep, hands-on expertise in Kubernetes administration and the cloud-native ecosystem
• Advanced proficiency in Infrastructure as Code (IaC) using Terraform
• Extensive experience designing and operating GitOps workflows (e.g., Argo CD, Flux)
• Strong software engineering skills with the ability to read, write, and debug code across multiple application

Preferred Skills (Nice-to-Have)

• Experience with C# and Dotnet framework
• Experience with Azure and AWS Cloud infrastructure.
• Experience working in geographically distributed teams
• Fintech or Financial services industry experience.

For residents of San Francisco, CA the annual salary range for this role is $167,000 - $190,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

The Role: 

Forge’s platform engineering team is passionate about innovation and building scalable, secure infrastructure solutions that drive liquidity and growth in the private market. Our teams are leveraging a broad range of technologies to support our core platform, Metal, and we thrive on moving fast, delivering value, and living our values of being bold, humble and accountable.

We are seeking a passionate platform engineer with at least 7 years of experience delivering robust infrastructure solutions that are scalable, secure, and easy to maintain. The ideal candidate thrives in team settings and is motivated by creating success all around them through strong communication, architecting great developer experiences, and making data-driven decisions.

To succeed in the Staff Platform Engineer role at Forge, you'll leverage your infrastructure and software expertise to successfully deliver high-quality platforms both individually and through technical leadership of others. You will have the ability to take on advanced infrastructure projects—ranging from multi-cluster orchestration to SOC 2 compliance automation—while also being a productive and collaborative member of the team.

Location: This role requires 2-3 days a week in office in Soho, NY.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 7+ years of experience in software or platform engineering with a strong focus on infrastructure and DevOps
• Deep, hands-on expertise in Kubernetes administration and the cloud-native ecosystem
• Advanced proficiency in Infrastructure as Code (IaC) using Terraform
• Extensive experience designing and operating GitOps workflows (e.g., Argo CD, Flux)
• Strong software engineering skills with the ability to read, write, and debug code across multiple application

Preferred Skills (Nice-to-Have)

• Experience with C# and Dotnet framework
• Experience with Azure and AWS Cloud infrastructure.
• Experience working in geographically distributed teams
• Fintech or Financial services industry experience.

For residents of New York, New York the annual salary range for this role is $167,000 - $190,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors

We are looking for a Senior Manager who is passionate about building and modernizing Network Infrastructure.

As a Senior Manager at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. Reporting to the Director of Network Infrastructure Engineering, this role will lead and scale the Datacenter Networking team, responsible for building, modernizing, and operating DigitalOcean’s datacenter network infrastructure.

What You’ll Do:

• Talent development and performance management; coaching, and developing a culture of inclusivity and collaboration 
• Work with other technologies to architect next generation network
• Partner with senior technical and business leadership to co-develop multi-year roadmaps for the technology areas across the organization 
• Proactively identify and solve challenges that negatively impact team velocity and successful delivery
• Work with the team to streamline and modernize tools used for network equipment lifecycle management

What You’ll Add to DigitalOcean:

• People First Leader - serve the team by continuously assessing their strength and passions helping them to grow and develop. Provide them with the opportunities and visibility to be their best and help them achieve their goals
• Visionary - experience communicating effectively with peers and leaders, create allies and productive relationships, nurture collaboration and knowledge transfer, communicate with transparency, communicate clear organizational goals
• Technologist - a proven background in some or all of: GPU networking, IEB implementation and design, DC networking, NOC, Life-cycle management of infrastructure
• At least 10 years of progressive experience in network architecture, design and operation at global scale (10+ DC locations)
• Experience working with deployment software like Salt, Ansible, puppet, chef.
• 5+ years’ experience of people, talent and performance management; passion to mentor, motivate, and coach team member

Compensation Range: 

• $184,800 - $231,000

*This is a remote role

JR: 2026-7702

#LI-Remote

We want people who are passionate about helping our customers and partners realize the benefits of DigitalOcean’s cloud infrastructure.

DigitalOcean is at a pivotal moment where the intersection of high-performance hardware and cloud accessibility is defining the next decade of innovation. We aren’t just building a cloud; we are building a gateway for the next generation of startups to harness the power of AI and intensive computing. This is your chance to be the architect of our most strategic alliances, sitting at the heart of the Silicon Valley ecosystem to bridge the gap between world-class silicon providers and the builders who use them.

We are looking for a Strategic Relationship Builder to act as our primary envoy to the world’s leading AI-focused System Integrators (SIs) aligned with mid-market and AI Native companies. Reporting to the VP, Channel Partnerships, you will be the lead navigator in embedding DigitalOcean into strategic partnership programs. Your mission is to ensure that as the world scales its data center needs, DigitalOcean is the partner of choice.

What You’ll Do

• Architect strategic alliances with key system integrators, MSPs and resellers partners to ensure DigitalOcean is deeply integrated into their go-to-market ecosystems.
• Navigate complex organizational structures within partner companies to identify and influence the right decision-makers for long-term program placement.
• Translate high-level cloud infrastructure trends into actionable partnership strategies that solve real-world data center and scalability challenges.
• Lead cross-functional workstreams between internal product teams and external partner organizations to deliver co-branded value and technical synergy.
• Drive the execution of partnership milestones by breaking down multi-quarter goals into clear, actionable deliverables that provide mutual value to all stakeholders.
• Collaborate with senior leadership to provide insights on industry trends, ensuring our partnership roadmap stays ahead of market shifts in the data center space.
• Mentor peers and internal teams on partnership best practices, fostering a culture of collaborative excellence across the organization.

What You’ll Add to DigitalOcean

• Technical Breadth: You bring a deep understanding of the cloud and infrastructure industry, specifically regarding data center operations. You have a proven track record of building and managing partnerships with strategic System Integrators, MSPs and Resellers partners.
• The "Human" Element: You are an expert in Relational Intelligence—you can speak the language of engineers and executives alike, building trust and psychological safety across organizational boundaries.
• Growth Mindset: You possess a natural desire to learn, an appetite for feedback, and a "leave it better than you found it" attitude that thrives in a high-performance environment.

Compensation Range: 

• Base $136,000 - $170,000 / OTE target $180,000 - $226,000

*This is a remote role

JR: 2026-7632

#LI-Remote

We want people who are passionate about solving complex cloud infrastructure challenges for our customers.

We are looking for a Solutions Architect with expertise in cloud infrastructure to support the success and retention of DigitalOcean's high-value customers. Reporting to the Manager of Solutions Architecture, you will work directly with Customer Success, Sales, and Support functions to retain and grow DigitalOcean’s largest and fastest growing customers. You will be the technical subject matter expert on DigitalOcean’s portfolio, advising on best practices and guiding customers to the optimal solution to meet their business objectives. You will work closely with other functions within DigitalOcean such as Product, Engineering, and Operations to ensure the needs and insights from the local markets are funneled appropriately back into DigitalOcean's products and services.

This is an amazing growth opportunity for a highly motivated individual to establish and expand our presence within the region. Technical depth, excellent communication skills, and a self-starter mentality are needed.

 What You Will Be Doing: 

As a Senior Solutions Architect II, you will serve as a technical partner to the success and sales teams. You will perform architecture reviews, proof of concepts, demos, uncover customer technical needs, and demonstrate DigitalOcean's value proposition. Working with AEs, GAM and TAM counterparts, you'll help retain large customers and expand their workloads on DigitalOcean.

• Develop deep expertise in the DigitalOcean product portfolio, the evolving cloud landscape, and AI/ML platforms.
• Advocate for customers by providing feedback to product teams, overcoming adoption blockers, and driving new feature development.
• Offer personalized onboarding assistance and guide customers through their cloud journey, resolving technical blockers.
• Design and review architecture tailored to specific business use cases, ensuring optimal solutions for customers.
• Implement and oversee infrastructure management best practices to secure and optimize cloud resources.
• Identify opportunities for cost reduction and performance improvement, helping customers make data-driven cloud optimization decisions.
• Conduct technical consultation sessions, workshops, and training for customers to empower them in managing cloud infrastructure.
• Partner with Growth Account Managers and Customer Success Managers to create success plans that ensure customer retention, expansion, and satisfaction.
• Provide regular presentations articulating product benefits, functionality, and technical solutions.
• Demonstrate strong expertise in AI/ML frameworks like TensorFlow and PyTorch and usage of platforms like Hugging Face, with experience deploying and fine-tuning LLMs and GenAI models.
• Optimize GPU workloads using CUDA or TensorRT and build scalable AI applications like chatbots, inference services or recommendation systems using Kubernetes and NFS.
• Design AI solutions tailored to business needs, manage data pipelines, and integrate databases.
• Liaise with Engineering and Support teams to resolve escalations and growth obstacles in a timely fashion.
• Identify and drive process improvement opportunities and promote technical best practices across the organization.
• Contribute to internal and external documentation, such as "The Navigator’s Guide to DO."
• Build tools to enhance the experience of Premium Support customers and improve platform usability.
• Demonstrate proficiency in DevOps tools like Docker, Terraform, and CI/CD pipelines.
• Leverage expertise in Kubernetes, Managed DBaaS, and the DigitalOcean GenAI Platform.
• Work both independently and collaboratively with a global team of Solutions Architects, Customer Success Managers, and Account Managers.

What We'll Expect From You:

• Proven professional experience with cloud infrastructure, AI/ML platforms, or equivalent education.
• Expertise in AI/ML frameworks (e.g., TensorFlow, PyTorch) and familiarity with platforms like Hugging Face.
• Experience deploying and fine-tuning LLMs (e.g., DeepSeek, Llama, Claude, GPT-4) and GenAI models.
• Deep knowledge of Linux, distributed systems, Kubernetes, NFS, Object Storage, and GPU optimization techniques (e.g., CUDA, TensorRT).
• Hands-on experience leveraging vllm and various quantization methods (e.g., INT4, INT8, and FP8) for efficient model deployment.
• Programming/development experience, particularly in building AI-powered applications (e.g., recommendation systems, chatbots).
• Experience working in a post-sales or technical consultant role with a focus on AI/ML and cloud solutions.
• Knowledge of provisioning, deployment strategies, and tools like Terraform, Kubernetes, and Docker.
• Passionate about customer experience and leveraging AI/ML to solve complex business problems.
• Track record of developing successful technical solutions, including AI/ML use cases, to address customer challenges.
• Ability to balance the demands of multiple stakeholders, define priorities, and set appropriate expectations.
• Strong understanding of AI/ML data pipelines, cloud-native databases, and integration strategies.
• Passionate about technology, open source projects, and applying cutting-edge AI/ML innovations.
• Strong communication skills, with the ability to explain technical AI/ML concepts in clear and concise terms.
• Quickly learn DigitalOcean systems and adapt to rapid changes in cloud and AI/ML trends.
• Fluency in English.
• Highly motivated with a self-starter mentality, ready to tackle AI/ML challenges head-on.

Extra Credit: 

• Cloud certifications are highly desirable (AWS/GCP/Oracle/Azure)
• NVIDIA Certifications around GPU and AI/ML
• Networking: Cisco/Juniper Certifications
• Programming/Scripting: Ruby, Python, Go, Bash
• Source Code: Git
• Automation: Terraform, Ansible, Chef, Puppet, Saltstack
• Virtualization: KVM, Xen
• Databases: MongoDB, MySQL, Redis, PostgreSQL
• Open Source: CoreOS, Docker, Kubernetes (CKA/CKE), Vagrant
• DigitalOcean: API, libraries, services
• Linux: RHCSA/RHCE

Compensation Range: 

• Base: $150,000 - $182,000 / Target OTE: $200,000 - 240,000

*This is a remote role

JR: 2026-7695

#LI-Remote

We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.

As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. 

What You’ll Do:

Strategic Relationship Management

• Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
• Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
• Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.
• Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.

Executive Presence & Influence

• Engage with C-level and VP-level contacts with confidence, clarity, and authority.
• Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
• Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.

Technical Consultation & Innovation Support

• Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
• Assist customers with architectural planning, workload migration, performance tuning, and incident response.
• Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.

Growth, Retention & Advocacy

• Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.
• Identify opportunities for workload expansion, cost optimization, and operational efficiency.
• Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.
  Lead cross-functional account planning with Account Management, Product, and Engineering.

What You’ll Add to DigitalOcean:

Enterprise Customer Experience

• 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
• Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
• Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.

Technical Depth

• Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
• Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).
  Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
• Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.
• Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.
• Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).

Executive Presence & Communication

• Proven ability to engage with and influence executive decision-makers.
• Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact.
• Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.

Bonus Points

• Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
• Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
• Background in startup or high-growth environments where agility and influence matter.
• Familiarity with DigitalOcean’s developer ecosystem, API, and service portfolio.

Compensation Range: 

• $174,240 - $217,800

*This is a remote role

#LI-Remote

We want people who are passionate, high performing team players who can take new challenges and go the extra mile.

The Finance team oversees the company's financial well-being while supporting operational and business planning in a dynamic, fast-paced environment. We work hard to ensure growth is accurately projected and managed and that our financial results are properly accounted for. We provide financial analysis to determine key operational decisions within a rapidly growing organization. We only hire the best to these teams, and your work will have a huge impact on the future success of this rapidly growing company.

We are seeking a high-caliber finance professional to serve as a key architect of our corporate financial strategy. This role requires a unique blend of technical modeling mastery and strategic foresight, as you will directly own the company’s cash forecasting, equity dilution models, and long-range planning integration. The ideal candidate is a "three-statement expert" who thrives in a high-growth, fluid environment and possesses the analytical rigor to manage complex balance sheet and liquidity workstreams. You must be a proactive problem-solver, capable of translating intricate financial data into clear, actionable insights. Beyond maintaining the status quo, you will be a champion for scaling our FP&A processes and leveraging tools like Adaptive Insights to enhance the sophistication of our global finance function.

What You’ll Be Doing:

• Own the cash forecast during each monthly forecast cycle, including the annual planning cycle
• Maintain and evolve the WASO (Weighted Average Shares Outstanding) and EPS (Earnings per Share) model, including equity roll-forward schedules and dilution forecasting 
• Architect and update the Balance Sheet forecast, proactively monitoring leverage ratios and capital structure health
• Analyze interest expense trends and the impact of debt instruments on the overall P&L and cash position.
• Manage the Long-Range Planning (LRP) model, translating multi-year strategic initiatives into a cohesive financial outlook for various scenario analyses
• Act as the primary FP&A lead for Treasury support, providing data-driven insights for debt servicing, interest expense forecasting, and overall cash management.
• Support development of integrated modeling for CapEx and equipment lease forecasts in close collaboration with the COGS and Operations teams 
• Drive accountability for cash performance metrics, specifically owning the tracking and reporting of Adjusted FCF, Unlevered FCF, and Cash Generated metrics.
• Drive end-of-quarter Cash Flow analysis with Accounts Payable and Accounting to ensure accuracy, control over final pay runs, and weekly liquidity management. 
• Provide monthly, quarterly, and annual support for internal reporting and external earnings requirements related to equity, debt, and cash flow movements.
• Support the advancement of FP&A processes, Adaptive Insights planning system and related IT tools, and financial modeling to enhance the overall finance function
• Work closely with the accounting team to ensure timely and accurate financial closes on a monthly basis
• Prepare presentations and key reporting to the Board of Directors and Executive Team
• Develop business cases and analysis to inform and support business and financial decisions
• Collaborate cross functionally to understand the financial impact of, and help prioritize, new business initiatives and investments

What We’ll Expect From You:

• Strong analytical, financial modeling, and problem-solving skills with the ability to quickly grasp and apply analytical concepts
• 2-3 years of investment banking experience (Tier 1 banks preferred)
• Foundational knowledge of GAAP, specifically as it relates to Cash Flow Statement classification
• Demonstrated ability to consistently work within fixed timeframes and meet deadlines
• Proactive communicator with excellent verbal and written skills
• Maintain the highest standards of accuracy and precision; detail-oriented, highly-organized and resourceful
• Must have strong work ethic, team mentality, positive attitude, be highly-driven, self-motivated, have excellent business partnering skills and demonstrate internal stakeholder orientation
• Passion for technology and genuine desire to make meaningful contributions on a team with big aspirations
• Proactive, self-directed operator who demonstrates strong ownership mindset; comfortable working autonomously to drive initiatives and deliver results.
• Proficiency in Google Sheets and Microsoft Excel
• Bachelor’s degree required
• Final candidates will be required to complete a case study analysis during the final rounds.

Nice to have:

• Proficiency in, or an aptitude to learn, Adaptive Insights including building models and reports
• Experience in financial forecasting, planning and analysis and operational budget management, preferably in a business partner facing role
• Experience in other tools/programming languages (Looker, SQL, VBA, Netsuite, Oracle, etc.)
• MBA is a plus

Compensation Range: 

• $93,000 - $140,000

*This is a remote role

JR: 2026-7580

#LI-Remote

We want people who are passionate about solving complex cloud infrastructure challenges for our customers.

We are seeking a Solutions Architect II with deep expertise in Kubernetes migrations and cloud infrastructure to drive the success and retention of DigitalOcean’s high-value customers while also acquiring and onboarding net new customers. Reporting to the Manager of Solutions Architecture, you will play a critical role in leading customers through Kubernetes migrations and cloud-native transformations, helping them achieve their business objectives while expanding their use of DigitalOcean’s platform.

In this role, you will partner with Customer Success, Support, and Sales teams to deliver technical excellence that supports the retention and expansion of our largest and fastest-growing customers, as well as onboarding new businesses seeking modern, scalable solutions. As the technical subject matter expert, you will design, implement, and optimize cloud architectures, guide customers on best practices, and deliver solutions tailored to their needs.

Additionally, you will collaborate across functions—Product, Engineering, and Operations—to ensure customer feedback informs the continuous improvement of DigitalOcean’s products and services. Your insights and leadership will be instrumental in building trust with both existing customers and new prospects, showcasing DigitalOcean as their go-to partner for Kubernetes and cloud infrastructure needs.

This role offers an exciting opportunity to combine your technical depth, communication skills, and entrepreneurial mindset to make a significant impact on DigitalOcean’s growth and success.

What You Will Be Doing: 

As a Staff Solutions Architect specializing in Kubernetes, you will be a hands-on technical leader responsible for guiding customers through complex Kubernetes migration projects. Leveraging deep expertise in migrations and the Kubernetes ecosystem, you will play a pivotal role in designing, implementing, and optimizing cloud-native solutions for customers. Collaborating closely with customer success teams, engineering, and other stakeholders, your efforts will directly contribute to workload expansion, customer retention, and the adoption of modern cloud practices.

• Lead hands-on Kubernetes migration projects, ensuring seamless transitions of workloads to Kubernetes environments.
• Analyze customers’ existing infrastructure and applications to design robust migration strategies.
• Implement Kubernetes architectures, taking ownership of the technical execution throughout the migration lifecycle.
• Troubleshoot and resolve complex migration challenges, ensuring minimal downtime and optimal performance.
• Deep expertise in Kubernetes, container orchestration, and the cloud-native ecosystem.
• Software engineering experience 7 years+
• Design, plan, and review Kubernetes migration and modernization strategies tailored to specific use cases.
• Build detailed infrastructure diagrams and explain architectural decisions clearly to technical and non-technical audiences.
• Partner with Technical Customer Success Managers and Account Managers to identify customer needs, define success plans, and ensure smooth migrations.
• Conduct hands-on technical workshops, proof of concepts, and demonstrations showcasing Kubernetes migration processes and cloud-native solutions.
• Offer tailored onboarding and migration assistance to guide customers through technical blockers and adoption challenges.
• Act as a trusted advisor, helping customers navigate technical complexities and adopt Kubernetes best practices.
• Collaborate with engineering and support teams to resolve technical escalations during migrations.
• Advocate for customer feedback to inform the development of new Kubernetes-related features and platform enhancements.

What We'll Expect From You:

• Extensive professional experience in cloud infrastructure, Kubernetes, and migration projects, or equivalent education.
• Deep understanding of Kubernetes architecture, container orchestration, and related cloud-native technologies.
• Strong foundational knowledge of Linux, distributed systems, and their application in cloud environments.
• Proven programming and scripting experience to support automation and migration processes.
• Prior experience in a pre-sales, technical consulting, or customer-facing role, with a focus on solving complex technical challenges.
• Passionate about delivering exceptional customer experiences and fostering customer success.
• Demonstrated track record of developing effective technical solutions to address customer business challenges.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• Highly motivated, with a proactive mindset and the ability to work independently and collaboratively.
• Relevant certifications such as Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), or Certified Kubernetes Security Specialist (CKS).
• Proficiency in IaC tools like Terraform, Helm, or Ansible, and experience automating complex deployments.

Extra Credit: 

• Demonstrated experience contributing to open-source projects, particularly within the Kubernetes ecosystem or related cloud-native technologies.
• Advanced knowledge of cloud providers and tools (e.g., AWS, Azure, Google Cloud Platform) and experience with multi-cloud or hybrid cloud environments.
• Active participation in Kubernetes or cloud-native communities, including meetups, conferences, or forums.
• Experience creating tools, plugins, or frameworks that enhance Kubernetes migrations or operational efficiency.
• Published articles, blogs, or documentation on Kubernetes best practices, migration strategies, or cloud-native solutions.

Compensation Range: 

• Base: $150,000 - $182,000 / Target OTE: $200,000 - 240,000

*This is a remote role

JR: 2026-7693

#LI-Remote

We are seeking a Senior Software Engineer (IC3) to join our Customer Trust & Engineering team working on Identity and Access Management. IAM is the bedrock of trust at DigitalOcean; our services sit in the critical path of every request, authorizing billions of transactions per second with single-digit millisecond latency.

In this role, you won't just maintain existing systems—you will architect the next generation of our Identity platform. You will be instrumental in supporting our AI initiatives, building seamless SSO integrations for global partners, and evolving our policy engine to support complex, agentic workflows. If you are passionate about distributed systems, security-first engineering, and building at hyperscale, this is the team for you.

What You’ll Do

• Architect for Scale: Design and develop high-availability, low-latency authentication and authorization services in Go that scale to handle massive load spikes across global regions.
• Drive Next-Gen Innovation: Build the IAM foundations for emerging cloud-native AI/ML platforms, designing secure token exchange patterns and identity context injection for agentic AI workflows.
• Modernize Identity: Lead the implementation of OIDC and SAML integrations, enabling seamless federated Single Sign-On (SSO) for enterprise customers and strategic global partners.
• Solve Complex AuthZ: Evolve our Policy Engine (using industry standards like Rego/OPA) to support advanced resource-level permissions, dynamic scoping, and network-aware access conditions.
• Evolve Identity Models: Design and scale robust, multi-tenant data models to manage complex hierarchical structures (users, teams, organizations, and resource boundaries) that map to enterprise customer needs.
• Operational Excellence: Take ownership of service reliability, from fine-tuning Kubernetes deployments to migrating legacy data pipelines to modern eventing architectures.
• Security First: Proactively identify and remediate complex security vulnerabilities, ensuring our auth flows are resilient against credential stuffing, session hijacking, and configuration theft.
• Mentor & Lead: Act as a technical lead for major workstreams, conducting deep code reviews and mentoring junior engineers in distributed systems best practices.

What You’ll Add to DigitalOcean

• Experience: 5+ years of software engineering experience, with at least 2+ years focused on Identity (AuthN/AuthZ), Security Products, or high-scale Distributed Systems.
• Language Expert: Expert-level proficiency in Go and a strong understanding of gRPC microservices architecture.
• Identity Specialist: Deep knowledge of identity protocols (OIDC, OAuth2, SAML) and access control models (RBAC, ABAC, PBAC).
• Distributed Systems Guru: Proven ability to build systems that handle consensus, replication, and partitioning at cloud scale.
• Cloud Native: Working experience with container orchestration (Kubernetes), SQL (MySQL), and Infrastructure as Code (Terraform).
• Problem Solver: A track record of "unwinding" complex legacy logic into clean, maintainable abstractions.
• Communication: Ability to communicate technical strategy to senior leadership and collaborate across teams (Inference, Billing, DOKS).

Nice to Have

• Experience with Open Policy Agent (OPA) and Rego.
• Familiarity with Cloud-native deployment strategies (Canary/Blue-Green) via kubernetes.

Compensation Range: 

• $140,800 - $176,000

*This is a remote role

JR: 2026-7665

#LI-Remote

DigitalOcean is expanding its AI Infrastructure layer to support the next generation of AI-driven applications.

We are seeking a Senior Engineer 2 to play a key role in our AI Infrastructure Control Plane team. This team's mission is to orchestrate and operate compute fleet, storage and networking for running AI workloads - inference, training, fine-tuning - at scale. In this high-impact role, you will be a primary technical architect and leader, responsible for building the foundational control plane services that power our large Gen AI model hosting infrastructure.

This is a hands-on role, requiring you to be able to develop high quality software while availing of all the productivity boosts granted by the latest AI coding agents. You will bridge the gap between high-scale distributed systems and specialized AI inference orchestration to ensure our global platform remains simple, reliable, and accessible for developers building the next generation of AI applications.

What You’ll Do:

• Architectural Leadership: Drive the design and development of distributed services within our AI Infrastructure ecosystem, including complex orchestration for LLM inference and hosting services. Your focus will be the control plane orchestration of compute, networking, and storage for AI workloads.
• System Design: Create, refine, and assess system design proposals for our high-scale, multi-tenant inference cloud ecosystem, ensuring they meet rigorous standards for availability and resiliency.
• Operational Excellence: Lead the operational strategy for critical services, defining SLOs and leveraging advanced observability to maintain platform health in a high-scale environment.
• Cross-Functional Collaboration: Partner deeply with Product Management, TPMs, and Engineering Management peers to align technical roadmaps with business priorities.
• Strategic Growth: Work on new architecture initiatives that enable fleet optimization and help evolve DigitalOcean into a market leader for AI-native networking and infrastructure.

What You’ll Bring to DigitalOcean:

• Distributed Systems Mastery: Deep experience with distributed and cloud services, including messaging systems, databases, and infrastructure as code, observability, and security.
• Cloud Infrastructure Expertise: Advanced knowledge of cloud networking (VPCs, Load Balancers), containerization (Kubernetes), and cloud storage (block, object, NFS). Deep networking software experience (VLAN, RDMA, Ethernet, L3-L7 network protocols, etc) would be a plus.
• AI/ML Domain Knowledge: Proven experience building AI/ML products, specifically focusing on Gen AI platforms, LLM hosting, and inference workflows.
• Operational Track Record: Significant experience running customer-facing, high-availability services across multiple regions.
• Open Source Engagement: Experience integrating and building with open-source software and a bias for technical ownership.
• Software Engineering: Expert proficiency in GoLang or Python and familiarity with gRPC for service-to-service communication.

Compensation Range: 

• $139,200.00 - $174,000.00

*This is a remote role

JR: 2026-7623

#LI-Remote

DigitalOcean is expanding its AI Infrastructure layer to support the next generation of AI-driven applications. We are seeking a Senior Engineer 2 to join our AI Inference Engine Systems team. In this role, you will be a key technical leader responsible for designing, developing, and delivering high-scale, resilient data plane services that power our "Inference as a Service" offering. You will work at the intersection of distributed systems and specialized AI hardware to ensure our customers can deploy and scale their models with industry-leading performance and reliability. This is a hands-on role, requiring you to be able to develop high quality software while availing of all the productivity boosts granted by the latest AI coding agents. 

What You’ll Do:

• Technical Leadership: Act as a technical leader on the team, driving the end-to-end design, development, and delivery of critical data plane components hosting large generative AI models.
• System Design: Architect and refine system design proposals for our high-scale, multi-tenant AI inference cloud ecosystem, ensuring they meet rigorous availability and resiliency standards.
• Performance Optimization: Implement and optimize distributed inference hosting using techniques like tensor/data parallelism, KV cache optimizations, and smart routing.
• Collaboration: Work cross-functionally with Product Managers, customer-facing teams, and other engineering teams to align technical roadmaps with customer needs.
• Mentorship: Coach and mentor junior engineers, fostering a culture of technical excellence and continuous improvement.
• Operational Excellence: Maintain and operate critical, high-scale services, utilizing observability tools and defining SLOs to ensure superior platform health.

What You’ll Bring to DigitalOcean:

• Distributed Systems Expertise: Strong experience with microservices, messaging systems, databases, and infrastructure as code.
• AI/ML Domain Knowledge: Hands-on experience hosting large language or multimodal models using inference engines like vLLM, SGLang, or Modular.
• Inference Frameworks: Familiarity with distributed inference serving frameworks such as llm-d, NVIDIA Dynamo, or Ray Serve.
• Hardware & Interconnects: Understanding of GPU-level optimization and experience with interconnect technologies like NVlink, XGMI, or RoCE.
• Architecture Proficiency: Knowledge of common LLM architectures and optimization techniques (e.g., continuous batching, quantization).
• Software Engineering: Expert-level proficiency in GoLang or Python and familiarity with gRPC.
• Cloud Operations: Proven experience shipping customer-facing software products and running critical services in a high-scale environment similar to DigitalOcean.
• Open Source Mindset: Experience integrating and building with open-source software.

Compensation Range: 

• $167,200.00 - $209,000

*This is a remote role

JR: 2026-7591

#LI-Remote

We are looking for a Senior Software Engineer who is passionate about startups fueling the next wave of AI innovation. 

The Role

We are seeking a highly experienced and motivated Senior Software Engineer to join our Security Products team. In this pivotal role, you will be instrumental in designing, building, and maintaining robust security products and infrastructure that protect Digital Ocean's platform and our customers' data. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about solving complex security challenges at scale.

What you’ll do

• Design and develop real-time security detection engines using Apache Flink and Kafka for threat detection at cloud scale
• Build high-performance security APIs and microservices using Go and JavaScript/Node.js
• Implement streaming analytics for security event correlation, anomaly detection, and threat intelligence
• Architect and implement security solutions running on Kubernetes at hyperscale
• Develop security data pipelines processing petabytes of logs, network traffic, and telemetry data
• Lead technical design for complex security platform features from conception to production
• Collaborate with security researchers, threat analysts, and cloud platform teams
• Mentor junior engineers on security engineering best practices and cloud-native development

What we’ll expect from you

• 5+ years of experience in software engineering, with significant exposure to building products at security companies or within security functions.
• Expert-level Go and strong JavaScript/Node.js skills
• Proven track record of designing and implementing high-throughput, scalable systems with large data requirements
• Deep understanding of distributed systems: consensus, replication, partitioning, and consistency - Production Apache Flink and advanced Kafka experience processing high-volume event streams.
• Deep Kubernetes expertise running security-critical workloads at scale
• Cloud platform experience (AWS, GCP, Azure) with understanding of cloud security models, infrastructure as Code expertise (Terraform, Helm, Chef)
• Experience building systems handling millions of events per second
• Familiarity with various security tools and technologies (e.g., SIEM, WAF, IDS/IPS, vulnerability scanners).
• Excellent problem-solving, analytical, and communication skills.
• Ability to thrive in a fast-paced, dynamic, and rapidly evolving environment.

Nice to Have

• Experience with distributed systems and microservices architectures.
• Knowledge of cryptography and secure communication protocols.
• Contributions to open-source security projects.

Compensation Range: 

• $140,800 - $176,000

*This is a remote role.

JR: 2026-7538

#LI-Remote

We are seeking a highly experienced and motivated Senior Software Engineer to join our Security Products team. In this pivotal role, you will be instrumental in designing, building, and maintaining robust security products and infrastructure that protect Digital Ocean's platform and our customers' data. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about solving complex security challenges at scale.

What you’ll do

• Design and develop real-time security detection engines using Apache Flink and Kafka for threat detection at cloud scale
• Build high-performance security APIs and microservices using Go and JavaScript/Node.js
• Implement streaming analytics for security event correlation, anomaly detection, and threat intelligence
• Architect and implement security solutions running on Kubernetes at hyperscale
• Develop security data pipelines processing petabytes of logs, network traffic, and telemetry data
• Lead technical design for complex security platform features from conception to production
• Collaborate with security researchers, threat analysts, and cloud platform teams
• Mentor junior engineers on security engineering best practices and cloud-native development

What we’ll expect from you

• 5+ years of experience in software engineering, with significant exposure to building products at security companies or within security functions.
• Expert-level Go and strong JavaScript/Node.js skills
• Proven track record of designing and implementing high-throughput, scalable systems with large data requirements
• Deep understanding of distributed systems: consensus, replication, partitioning, and consistency - Production Apache Flink and advanced Kafka experience processing high-volume event streams.
• Deep Kubernetes expertise running security-critical workloads at scale
• Cloud platform experience (AWS, GCP, Azure) with understanding of cloud security models, infrastructure as Code expertise (Terraform, Helm, Chef)
• Experience building systems handling millions of events per second
• Familiarity with various security tools and technologies (e.g., SIEM, WAF, IDS/IPS, vulnerability scanners).
• Excellent problem-solving, analytical, and communication skills.
• Ability to thrive in a fast-paced, dynamic, and rapidly evolving environment.

Nice to Have

• Experience with distributed systems and microservices architectures.
• Knowledge of cryptography and secure communication protocols.
• Contributions to open-source security projects.

Compensation Range: 

• $133,680.00 - $167,100.00

*This is a remote role

#LI-Remote

Scope and mission: 

• Drive the design and operation of Gradient AI platform, focusing on delivering a simple and innovative agent development experience with best of breed scale, performance, and predictability. 
• Drive architectural vision, technical excellence, and innovation across both backend systems and customer-facing interactions.

Key Responsibilities:

• Architect and Build
• Design and evolve the architecture for our agent development experience including code integration, evaluations, observability, tools, and cross-agent interactions. 
• Drive initiatives to deliver an architecture optimized for scalability, reliability, low-latency, and cost efficiency.
• Manage and evolve our benchmarking system to continuously raise the bar on our experience.
• Roll out new services by taking on a hands-on lead role as required to ensure timely delivery. 
• Technical Leadership
• Establish and enforce technical standards, coding practices, tooling, and infrastructure guidelines across the AI/ML engineering teams.
• Establish best practices for design, testing, deployments, instrumentation, and performance tuning.  
• Mentor other senior engineers, shaping the team’s culture of architectural rigor and operational excellence.
• Cross-functional Collaboration
• Work with product managers, stakeholders, and business leaders to translate strategic objectives into scalable technical roadmaps.
• Guide customer-facing teams (e.g., consultants, support, sales engineers) to shape AI modernization initiatives via agents. 
• Reliability, Performance & Scaling
• Lead Operations Excellence for our Agent development platform, establish mechanisms and processes that scale to the engineering organization while raising the bar. 
• Oversee availability, performance tuning, failover strategies, capacity planning, and disaster recovery.
• Drive AI-driven automation (e.g., IaC, CI/CD pipelines, deployments, monitoring) to optimize operations
• Innovation & Future Roadmapping
• Drive development of internal tooling leveraging agents across the company, contributing towards increased efficiency and quality across all aspects of engineering.  
• Serve as subject matter expert on new agent development paradigms and lead implementation of mechanisms to productize them.

Qualifications:

• Domain Expertise: Hands-on experience designing and operating production-grade AI/ML platforms using the latest GenAI and Agent-development technologies.
• Technical Experience: 10+ years in designing and building applications on the cloud with 5+ years experience in AI/ML platforms
• Leadership & Collaboration: Prior experience as a technical visionary in large-scale, mission-critical projects; ability to align technology strategy with business impact.
• Operational excellence: Expertise in driving operational excellence via automation and best practices.
• Communication & Mentoring: Strong written and verbal communication skills with a track record of mentoring senior and junior engineers; translating complex concepts across engineering and business teams.

Compensation Range:

• $227,040 - $283,800

*This is a remote role

#LI-Remote

#LI-SK1 

As a Principal Engineer you'll spearhead the design, development, and operation of scalable, high‑availability, and high-performance database platforms across relational and non-relational managed services (Managed MySQL, Postgres, MongoDB, etc.) and scale-out variants that scale to petabytes of data. Drive architectural vision, technical excellence, and innovation across both backend systems and customer-facing interactions.

Key Responsibilities:

• Architect and Build
• Design and evolve the architecture of large-scale distributed database systems optimized for scalability, reliability, low-latency, and cost efficiency.
• Architect solutions for storage engines, indexing, querying, caching, replication, and high availability, drawing from best practices in both relational and NoSQL paradigms.
• Roll out new services by taking on a hands-on lead role as required to ensure timely delivery 
• Technical Leadership
• Establish and enforce technical standards, coding practices, tooling, and infrastructure guidelines across the database engineering teams.
• Mentor other senior engineers, shaping the team’s culture of architectural rigor and operational excellence.
• Cross-functional Collaboration
• Work with product managers, stakeholders, and business leaders to translate strategic objectives into scalable technical roadmaps.
• Guide customer-facing teams (e.g., consultants, support, sales engineers) to define database solutions and migration strategies aligned with organizational goals
• Reliability, Performance & Scaling
• Lead Operations Excellence for database services, establish mechanisms and processes that scale to the engineering organization while raising the bar 
• Oversee availability, performance tuning, failover strategies, capacity planning, and disaster recovery for database platforms.
• Drive automation (e.g., IaC, CI/CD pipelines, deployments, monitoring) to optimize operations
• Innovation & Future Roadmapping
• Research and integrate advanced capabilities (e.g., AI‑assisted tooling, MCP protocols) to enhance developer workflows and metadata accessibility across database types.

Qualifications:

• Technical Experience: ≥ 12–15 years in distributed systems architecture, database internals (storage, indexing, query optimizers), and cloud infrastructure.
• Domain Expertise: Hands-on experience designing and operating production-grade systems on one or more database services in the Cloud.
• Leadership & Collaboration: Prior experience as a technical visionary in large-scale, mission-critical projects; ability to align technology strategy with business impact.
• Automation Proficiency: Familiarity with infrastructure as code, deployment pipelines, and observability frameworks.
• Communication & Mentoring: Strong written and verbal communication skills with a track record of mentoring senior and junior engineers; translating complex concepts across engineering and business teams.

Compensation Range:

• $198,000 - $297,000

*This is a remote role

#LI-Remote

#LI-SK1

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
  
  

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, 
• Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
• Create executive-level summaries and insights that tie platform usage to business outcomes.
• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Who You Are:

• You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring.
• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
• You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences.
• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
• Previous experience using Datadog or other cloud monitoring tools is a strong plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding program
• Generous global benefits package
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, including Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.

Datadog’s LLM Observability product enables organizations to monitor, troubleshoot, and optimize large-scale LLM-powered applications with confidence, while meeting requirements around data privacy, compliance, and cost management. As a Product Solutions Architect, you will partner closely with Datadog customers and the LLM Observability product team to design architectures, implement best practices, and drive adoption of LLM observability across customer environments.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Serve as the in-house subject matter expert for Datadog’s LLM Observability product
• Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting LLM Observability
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments
• Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience

Who You Are: 

• You bring a strong software engineering foundation, with hands-on experience building and operating LLM-powered applications in production environments, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation details
• You are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and can translate those patterns into the emerging LLM observability domain, including LLM spans, evaluations, and prompt templates
• You have experience with languages such as Python and/or JavaScript/TypeScript
• You are comfortable operating in rapidly evolving, ambiguous technical domains
• You build deep context across teams and translate it into reusable, scalable solutions
• You take ownership from problem definition through implementation and measurable outcomes
• You are highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train, or air up to 40% of the time 

Bonus Points:

• Successful track record with 5+ years experience working as an Architect or Consultant 
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity
• Experience with LLM application evaluation and testing frameworks

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.

The Digital Experience & Experimentation family of products includes Product Analytics, Feature Flags, Experimentation, and Session Replay and is a fast-growing segment at Datadog and addresses a distinct buyer, product managers, digital experience teams, and product engineers building and optimizing customer-facing applications. As a Product Solutions Architect, you will partner closely with Datadog customers and the Product team to design architectures, implement best practices, and drive adoption of this digital experience product family across customer environments.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Serve as an in-house subject matter expert for the Datadog Product Analytics, Feature Flags, Experimentation, and Session Replay and related products.
• Partner with field teams to offer guidance on architecture choices, SDK instrumentation, data collection, and best practices to large Enterprise customers as they adopt the product family.
• Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience.
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community.
• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Product Analytics product family.
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments.
• Collaborate on defining the technical GTM motion for Feature Flags and Experimentation, including competitive positioning against competitors to enable Sales Engineers globally to run these conversations independently.

Who You Are:

• 5+ years of experience solving complex problems for customers and a strong knowledge of building applications, specifically using product analytics, feature flagging, or digital experience tooling.
• You have excellent verbal and written communication skills.
• Familiarity with product analytics platforms and optimizing them for Enterprise level production usage (e.g. Adobe Analytics, Google Analytics, Amplitude, Mixpanel, Heap, Contentsquare, FullStory, PostHog).
• Fluent in the digital experience and product analytics market domain, competition, technological shifts, and customer needs related to feature flag management, experimentation, and session replay.
• In-depth knowledge or experience with leveraging feature flag and experimentation tools (LaunchDarkly, Eppo, Split, Optimizely, etc.) and session replay platforms (FullStory, Contentsquare, Microsoft Clarity, etc.).
• Someone who can analyze Codebase and understands CI/CD, branch strategies and how that can influence Feature Flags.
• Experience with commonly used web and mobile languages and frameworks such as JavaScript, TypeScript, React, Python, iOS/Swift, Android/Kotlin, and file formats such as JSON and YAML.
• You are comfortable operating in rapidly evolving, ambiguous technical domains.
• You build deep context across teams and translate it into reusable, scalable solutions.
• You take ownership from problem definition through implementation and measurable outcomes.
• You are highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train, or air up to 40% of the time.

Bonus Points:

• Successful track record with 5+ years experience working as a Growth Engineering 
• Experience using Datadog and/or other observability tools with Product Analytics, or Feature Flags.
• Have proven experience deploying observability or analytics instrumentation in production environments at scale.
• Background in experimentation program design, defining success metrics, guard rails, and statistical significance frameworks for A/B tests.
• Experience with privacy-by-design and data governance for session replay, including PII masking, consent management, and data residency requirements in regulated industries.
• Experience collaborating with open source projects and active engagement within associated communities.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a member of our team, you will be responsible for developing the technical roadmap for a customer’s implementation, and leading them through it every step of the way.   

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch
• Guide customer onboarding through co-development working sessions and assist when they run into roadblocks
• Write automation and design architecture for deployment templates 
• Manage the operation of implementation projects 
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Who You Are:

• Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and compute technologies (EC2, serverless, VMware, VMs, Docker, Kubernetes).
• Experience with Config Management, IAC and CI/CD tools, including Ansible, Puppet, Terraform, Chef, Jenkins, Circle CI, GitHub Actions, Azure Pipelines, etc…
• Experience programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc
• Background in security operations, including SOC management, SIEM tooling (e.g. Splunk Professional Services), and designing or supporting zero-trust networking architectures
• Successful track record with 5+ years experience as an Architect or Consultant in a professional services team
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Your role
We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems.

You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations.

You will lead a specialized, high-impact technical division within our global Sales organization. This team isn't just selling software; they are building the future of communication. The Agentic Sales Engineering team is the "special forces" of our Go-To-Market strategy—a group of elite Forward Deployed Engineers who embed themselves within our most strategic accounts to bridge the gap between visionary AI potential and production-ready reality.

What you’ll do

• Build & Mentor: Recruit and develop a high-performing team of Forward Deployed Engineers. Coach them to develop both their technical AI/ML skills and their ability to command a C-suite boardroom.
• Strategic GTM Leadership: Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support.
• Bridge the Gap: Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap.
• Architect Value: Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.
• Innovate Processes: Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.
• Drive Execution: Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment.

Skills you’ll bring

• The Basics: BA/BS degree or equivalent practical experience.
• Experience: Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture).
• Minimum 5 years of people management experience, specifically leading technical teams.
• Technical Depth: Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks. Proficiency in Python, Go, or JS/TS.
• Business Acumen: The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives.
• Leadership Style: High emotional intelligence with a "scrappy" mentor mindset. You are someone who takes initiative and thinks creatively to get the job done under tight timelines.
• Operational Excellence: Strong analytical skills to use data in improving team effectiveness and product vision.

Location: Remote 

Position Summary: 

Our Scalability team as a Senior Scalability Engineer focused on observability platform development and engineering productivity. In this role, you will define, own, and build Judi Health's organization-wide observability strategy, tooling, and platform products. Beyond maintaining infrastructure, you'll architect and develop a custom observability platform that gives engineering teams powerful, fast, and cost-effective visibility into every layer of our infrastructure—from application logs and metrics to distributed traces. You'll build production-grade internal products using React/TypeScript frontends with Python and Rust backends, creating tools that fundamentally improve how engineers at Judi Health debug, monitor, and optimize their systems. Working closely with leadership and cross-functional teams, your work will be foundational to platform stability, performance optimization, and developer productivity across our rapidly growing healthcare platform. 

Position Responsibilities: 

In this role, you'll own the observability infrastructure that powers our engineering organization. You will:  

• Architect observability platform: Design, implement, and maintain the LGTM stack (Loki, Grafana, Tempo, Mimir/Prometheus) as the primary observability platform across all engineering teams, making architectural decisions that balance cost, performance, and developer experience.
• Build internal observability products: Design and develop production-grade internal platform products with React/TypeScript frontends and Python/Rust backends that provide engineers with powerful log search, metrics visualization, and trace analysis capabilities.
• Develop custom log indexing systems: Architect and build high-performance log indexing solutions using Rust that process logs and provide sub-second search across billions of log lines at a fraction of the cost.
• Integrate SQL analytics for logs: Design and implement solutions leveraging AWS Athena or similar SQL query engines (DuckDB, ClickHouse) for ad-hoc log analysis and historical queries, enabling engineers to run complex SQL queries over S3-based log data for deep investigations and trend analysis. 
• Create advanced query interfaces: Build sophisticated web interfaces that allow engineers to query logs, metrics, and traces with features like saved queries, query templates, correlation analysis, and pattern detection, supporting both full-text search and SQL-based analytics. 
• Balance cloud-native and open-source: Architect solutions that thoughtfully leverage both AWS-managed services (CloudWatch, Athena, Kinesis) and open-source tooling (LGTM stack, Quickwit) to optimize for cost, performance, and operational flexibility based on use case requirements. 
• Integrate AWS observability: Design seamless integration between AWS CloudWatch Logs/Metrics and our custom observability platform, providing unified visibility across managed and self-hosted infrastructure. 
• Build intelligent alerting: Develop smart dashboards, monitors, and alerting systems that reduce noise, detect anomalies, and help teams respond to incidents quickly. 
• Partner with engineering teams: Work directly with product teams to integrate observability into their services, establish logging and metrics standards, and instrument code effectively, serving as the observability subject matter expert. 
• Enable performance optimization: Provide the observability foundation that allows the Scalability team to identify performance bottlenecks, track optimization impact, and measure platform stability with data-driven insights. 
• Establish observability standards: Define and document comprehensive observability standards including structured logging patterns, metric naming conventions, trace instrumentation, dashboard design principles, and query best practices. 
• Drive platform adoption: Lead workshops, create documentation, and build self-service tooling that democratizes observability across engineering, making it easy for teams to adopt best practices. 
• Demonstrate technical leadership: Mentor engineers on observability practices, lead architecture reviews for instrumentation approaches, and represent the Scalability team in cross-functional planning. 
• Work in an Agile/Scrum environment to continually deliver value to stakeholders and clients. 
• Code of Conduct: Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. 

Required Qualifications: 

• 10+ years of software engineering or infrastructure engineering experience with demonstrated progression into technical leadership roles. 
• Several years of experience leading technical initiatives, building platform products, or serving as a subject matter expert on observability infrastructure. 
• Strong experience with React/TypeScript for frontend development and Python (Flask/SQLAlchemy) for backend services. 
• LGTM stack expertise: Deep production experience with Loki, Grafana, Tempo, and Prometheus/Mimir for logs, metrics, and distributed tracing at scale. 
• AWS observability: Extensive experience with AWS CloudWatch Logs and Metrics, including custom metrics, log insights, dashboard creation, and integration patterns. 
• SQL analytics for logs: Production experience with SQL-based log analytics using AWS Athena, DuckDB, or similar query engines for analyzing structured and semi-structured data at scale. 
• Cloud-native and open-source balance: Demonstrated ability to architect solutions leveraging both managed cloud services and open-source tooling, understanding trade-offs between operational overhead, cost, flexibility, and vendor lock-in. 
• Search and indexing experience: Hands-on experience building or operating search systems using OpenSearch, Elasticsearch, Lucene, Tantivy, or similar search and analytics engines. 
• Performance-critical systems: Experience building high-performance systems that process large volumes of data efficiently (millions of log lines, high-cardinality metrics). 
• Systems thinking: Deep understanding of distributed systems, microservices architectures, and the complex observability challenges they present. 
• Data at scale: Proven track record handling high-volume structured and unstructured logging data, identifying patterns, and building efficient search/query solutions that perform well under load. 
• Product mindset: Ability to build internal platform products that engineers love to use, with attention to UX, performance, and reliability. 

Preferred Qualifications: 

• Rust development experience: Production experience with Rust for building high-performance data processing, indexing, or search systems. Strong interest in learning Rust is acceptable if combined with systems programming experience in C/C++/Go. 
• Infrastructure as code: Experience with Terraform for managing observability infrastructure and AWS resources. 
• Additional observability platforms: Experience architecting or operating Datadog, New Relic, Splunk, or other enterprise observability platforms. 
• Advanced query languages: Deep expertise with PromQL, LogQL, SQL optimization, and query optimization for high-cardinality data. 
• Columnar storage formats: Experience with Parquet, ORC, or other columnar storage formats for efficient log storage and analytics on S3. 
• Incident management: Experience designing incident response workflows, postmortem processes, and SLO/SLI frameworks that drive reliability improvements. 
• Cost optimization: Track record of reducing observability costs while maintaining or improving capabilities (e.g., CloudWatch → S3/custom indexing migration). 
• Data pipelines: Experience with streaming data pipelines, ETL processes, or real-time data processing. 
• Distributed tracing: Deep knowledge of OpenTelemetry, Jaeger, Zipkin, or distributed tracing architectures. 
• Git expertise and experience working in a mono repository. 
• Previous Pharmacy Benefits Manager (PBM) or healthcare technology experience. 
• Experience building developer tools or internal platforms that improve engineering productivity. 

This range represents the low and high end of the anticipated base salary range for the NY - based position. The actual base salary will depend on several factors such as: experience, knowledge, and skills, and if the location of the job changes. 

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Location: Remote 

Position Summary: 

Join our Scalability team as a Senior Scalability Engineer focused on streaming and realtime systems. In this role, you will own the architecture and expansion of our streaming data infrastructure, including WAL-based database replication, change data capture (CDC) systems, and realtime event processing. Your work will handle systems processing hundreds of thousands to millions of records per batch while maintaining strict ordering guarantees and exactly-once semantics. Working closely with our clients and cross-functional teams, you'll build foundational streaming infrastructure while partnering directly with product teams to implement realtime capabilities that power critical business workflows. 

Position Responsibilities: 

In this role, you'll provide technical leadership while delivering hands-on solutions for high-impact performance challenges. You will: 

• Own streaming infrastructure: Design, implement, and expand WAL-based replication systems that process database changes through Kinesis to Snowflake and Redshift, handling millions of records while maintaining strict ordering and delivery guarantees. 
• Build CDC systems: Architect and implement change data capture infrastructure for cross-platform data synchronization, enabling realtime analytics and event-driven workflows across the organization. 
• Develop shared libraries: Create reusable Kinesis/SNS consumer patterns and libraries used across multiple teams, establishing best practices for event processing, error handling, and observability. 
• Partner with product teams: Work directly with teams to design and implement realtime data processing solutions tailored to their business needs, providing technical guidance and hands-on support. 
• Ensure data reliability: Implement exactly-once processing semantics, dead letter queues, retry strategies, and monitoring to guarantee data integrity across streaming pipelines. 
• Build observability: Develop monitoring, alerting, and dashboards for streaming pipelines to track throughput, lag, data quality issues, and system health using the LGTM stack.  
• Demonstrate technical leadership: Mentor engineers on streaming architecture patterns, lead design reviews for event-driven systems, and represent the Scalability team in cross-functional planning. 
• Make strong architectural choices through careful evaluation and prior experience with distributed systems.
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Required Qualifications: 

• 10+ years of software engineering experience with demonstrated progression into technical leadership roles. 
• 3+ years of experience leading technical initiatives, architecting distributed systems, or serving as a subject matter expert on streaming infrastructure. 
• Strong expertise in Python (Flask/SQLAlchemy) for production applications. 
• Deep PostgreSQL knowledge: Understanding of write-ahead logs, replication, logical decoding, and change data capture mechanisms.
• Production streaming experience: Proven track record building and operating high-throughput streaming systems using Kinesis, Kafka, or similar event streaming platforms. 
• Distributed systems expertise: Strong understanding of ordering guarantees, exactly-once semantics, partition strategies, backpressure handling, and fault tolerance patterns. 
• AWS experience: Production experience with Kinesis, S3, SNS/SQS, Lambda, ECS, and data pipeline orchestration.  
• Data warehouse knowledge: Experience loading data into Redshift, Snowflake, or similar analytical databases.  
• Systems thinking: Ability to design resilient, observable streaming architectures that balance throughput, latency, and reliability.  
• Collaboration and communication: Strong written and verbal communication skills with ability to work autonomously while driving proactive collaboration in a remote environment. 

(Optional) Preferred Qualifications:   

• Rust development experience or strong interest in learning Rust for high-performance systems.
• Infrastructure as code: Experience with Terraform or similar IaC tools for managing cloud infrastructure. 
• Observability tools: Hands-on experience with Grafana, Prometheus, Loki, or similar monitoring/alerting platforms.  
• Event-driven architectures: Background designing event sourcing, CQRS, or other event-driven patterns.
• Previous Pharmacy Benefits Manager (PBM) or healthcare technology experience. 

This range represents the low and high end of the anticipated base salary range for the NY - based position. The actual base salary will depend on several factors such as: experience, knowledge, and skills, and if the location of the job changes. 

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

About the Role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will resolve complex customer problems and improve support across all teams. Your work will be collaborative, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background, experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support, including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this position. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. or equivalent work experience in Computer Science, Engineering (Mechanical/Electrical), Mathematics, Science, Business, or another analytical field.
• 2-5 years of experience in support, engineering, or other technical roles.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work flexible hours with the possibility of rotating coverage for some nights, weekends, and holidays.

An ideal candidate also has:

• Experience with SaaS platform operations or you like tinkering with python, JSON, scripting, databases, or cloud systems. 
• Bilingual proficiency in English and Spanish

About the role:

Samsara’s Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence. As Senior Manager on the US Scale Customer Success team, you will lead a team responsible for a high-volume portfolio of mid-market customers in the private sector. 

This is not a traditional CS leadership role. It is a builder role with an explicit mandate to transform how Samsara engages customers at scale. You will own segmentation strategy, coverage design, and digital, automated, lifecycle & AI-driven engagement programs supported by targeted high-impact human interactions — while holding accountability for renewal outcomes.

You will set the standard for what great Scale CS looks like, and personally step in when customers or situations demand it. The expectation is not just to run the team well — it is to make it fundamentally better.

This is a remote position open to candidates residing in Canada or the US, excluding the SF Bay Metro, NYC Metro, and Washington DC Metro.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Segmentation strategy: determine customer segmentation into service tiers and engagement models that blend targeted human interactions and scalable programs for a high-volume portfolio of mid-market accounts in the US private sector
• Renewal outcomes: drive retention as the primary lens for every operating decision, not a reporting exercise
• Expansion collaboration: partner with Sales to drive growth within accounts
• Product adoption: work with CSMs to drive breadth and depth of product adoption 
• People leadership: hire, develop, and manage a team of CSMs, each managing portfolios of 100+ accounts
• Productivity and efficiency: drive measurable output per CSM through AI, automation, digital programs, lifecycle workflows, and smart tooling integrations
• AI-forward: champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
• Risk management: identify and mitigate risk at scale using data-driven insights
• Cross-functional leadership: partner with Sales, RevOps, Marketing, Product, and Business Technology to increase team productivity and improve customer experience
• Escalation leadership: step into critical customer situations personally and providing leadership coverage when it matters, balancing strategic oversight with hands-on resolution
• Automatically included - do not run through Bias Decoder:
• All Roles: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• People Manager Roles: Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 6+ years of experience in Customer Success or Account Management 
• 4+ years of direct people management experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each
• Demonstrated experience building or significantly redesigning a scale, tech-touch, or digital CS model with measurable retention or expansion outcomes
• Demonstrated ownership or significant influence over retention and expansion outcomes
• Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management.
• Proven ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment
• Bachelor’s degree from a 4-year accredited institution

An ideal candidate also has:

• Experience at a SaaS company with a hardware or IoT component
• Experience integrating AI into CS workflows to drive measurable team productivity
• Advanced proficiency with Gainsight (or similar customer success platforms)
• Experience partnering closely with Sales on expansion and account strategy

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.    

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver's license and be insurable 
• 3+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). 
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

About the role:

Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. 

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. 

This role requires exceptional customer-facing communication skills, the ability to understand a customer’s business quickly, and comfort in explaining technology products to both executives and day-to-day users.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. 

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform 
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health 
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred 
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence 
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving & project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software 
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving a large and complex customer base in B2B SaaS
• PMP Certification