As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Be Doing:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets
  
  

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Preferred Qualifications:

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

#LI-Remote

This position is with Explore, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Kaaiser. 

What This Role Is

Every year, universities across the world spend significant budget trying to reach the right international students. They run fairs, buy lists, work with agents, invest in digital campaigns. Most of them have a reasonable sense of where their international students come from. Very few have a clear picture of why. Which counsellors recommended them. Which platforms surfaced their programmes. Which moments in a student's journey actually shaped the decision to apply.

Explore was built to change that. Launched in 2025 as Manifest Global's university-facing platform, Explore gives institutions direct access to the largest global network of high school counsellors and students in the world, built on the combined reach of Cialfo and BridgeU across 1,750+ K12 schools in Asia-Pacific, the UK, Europe, the Middle East, and beyond. Universities use Explore to run targeted outreach campaigns, engage students earlier in their decision journey, and understand what's actually driving their international recruitment pipeline.

The platform is live. The university partner base is growing. The commercial model is being actively built. And the marketing function that drives Explore's growth, shapes how universities understand the product, and delivers the student engagement campaigns that make the platform valuable, doesn't yet exist at the scale or quality it needs to.

That's what this role builds.

The Head of Marketing, Explore owns two things simultaneously: growing Explore's university partner base through B2B marketing, and delivering high-quality student marketing campaigns to universities through the Cialfo and BridgeU network. Both matter commercially. Both require someone who can think strategically, build systems, and connect marketing activity directly to revenue outcomes. You'll report to the COO and operate with significant autonomy across a genuinely new product at a consequential stage of its growth.

What Makes This Role Different

Most marketing leadership roles in the university sector sit inside a single institution or a single channel. This one sits at the centre of a platform that connects hundreds of university partners to the largest K12 counsellor and student network in the world. The scale of what's possible from this seat is unusual.

Explore also has something most university marketing platforms don't: a genuine data and intelligence layer. The counsellor relationships, the student engagement data, and the platform infrastructure built across Cialfo and BridgeU give Explore the ability to offer universities insight into their international recruitment pipeline that no agent, fair, or outreach platform can match. The marketing function that communicates that clearly, to the right university buyers, in language that makes them act, is one of the most important things Explore can build right now.

The broader international education market is contracting. Explore is growing. Universities that are serious about their international recruitment strategy are looking for partners that offer more than volume. This is the right moment to be building the marketing function that makes Explore that partner, at scale.

What You Own

University growth and market expansion

• Own Explore's B2B marketing strategy globally, with clear accountability for university acquisition pipeline, conversion, and marketing's contribution to revenue
• Build positioning, narratives, and go-to-market approaches that make the Explore value proposition land with university international offices, recruitment teams, and senior leadership
• Lead integrated campaigns across content, events, partnerships, thought leadership, and digital channels, with a clear view of what each channel is for and what it needs to produce
• Partner closely with the commercial team to ensure marketing is generating the right pipeline and that the conversation between marketing and sales is tight enough to actually improve conversion
• Use AI to accelerate campaign production, improve targeting, and scale what the team can do without proportionally scaling headcount. Build the team's fluency with these tools as a core capability, not an afterthought

Student marketing campaign delivery

• Lead the planning, execution, and optimisation of university marketing campaigns delivered to students across Cialfo and BridgeU's network of 1,750+ schools
• Build scalable systems for campaign planning, delivery, reporting, and optimisation that can handle a growing university partner base without degrading quality
• Ensure every campaign delivered to students is genuinely engaging, operationally clean, and producing measurable outcomes for university partners
• Act as a strategic partner to universities on their student engagement strategy, not just a delivery function. The universities that trust Explore most are the ones who see the marketing team as an extension of their own recruitment capability

Brand and thought leadership

• Build Explore's brand reputation in the higher education market, establishing it as the platform that serious institutions choose when they want to understand and improve their international recruitment strategy
• Develop thought leadership content and institutional storytelling that speaks to the structural shifts happening in international student recruitment and positions Explore as the platform built for where the market is going
• Drive Explore's visibility at major higher education conferences, associations, and industry events across the UK, Europe, Asia-Pacific, and beyond

Team leadership and operations

• Build and lead a marketing team across growth, campaign delivery, content, and operations, with a culture of ownership and high standards
• Hire well, develop second-line leaders, and build a function that operates with enough infrastructure and accountability that it doesn't depend on you being in every decision
• Align the marketing function closely with revenue, product, and operations so that the team is working on the things that actually move the business forward

What Success Looks Like

The markers below reflect where Explore's marketing function is today. The product is new, the partner base is growing, and the commercial model is still being shaped. We'll calibrate the specifics once you're in the seat. These are directional, not fixed.

You'll start by building a thorough picture of the current state: what the university acquisition pipeline looks like, how campaign delivery is working, where the brand is strong and where it isn't, and what the highest-leverage marketing investments are. You'll have a clear view on where to move first.

From there, the marketing function will be measurably more connected to revenue. University acquisition campaigns will be generating better pipeline. Campaign delivery for university partners will be more scalable and more consistently excellent. The Explore brand will be better known among the university buyers that matter.

Over time, Explore will be recognised as the platform that understands international student recruitment better than anyone else in the market, and the marketing function will have played a material role in making that true. Universities that came in uncertain about the product will be renewing and expanding because the value is visible and the marketing function helped them see it.

The specifics will be calibrated once you're in the role. The direction won't change.

What You Bring

You have significant experience in marketing leadership, with a track record that spans B2B growth marketing, campaign operations, or integrated marketing in a platform, SaaS, EdTech, or higher education context. You've built marketing functions before, not just contributed to them. You know what it takes to design the systems, hire the team, and hold the commercial accountability simultaneously.

You're genuinely commercially driven. You've been accountable for pipeline and revenue contribution, not just brand metrics and engagement rates. You can sit in a commercial review and speak about marketing's role in revenue in terms that a sales leader finds credible and that a CFO finds useful.

You understand the higher education sector well enough to speak its language and challenge its assumptions. You know how university international offices make decisions, what they value in a platform partner, and what it takes to move from a trial to a long-term relationship. You've worked with institutional buyers before and you know the difference between a conversation that's going somewhere and one that isn't.

You're genuinely open about AI as a marketing tool. You've used it seriously, you have a view on where it creates real leverage and where it produces mediocre output at speed, and you advocate for adoption because you've seen what it enables. You can build a team that uses AI with judgment.

You're comfortable with the ambiguity that comes with a new product at a growth stage. Explore is being built now. The playbook isn't finished. The person who thrives in this role finds that energising rather than unsettling.

Most importantly, you read about what Explore is building and thought: I understand exactly what universities need from this and I know how to build the marketing function that delivers it. That's who this role is for.

Why Manifest

Manifest Global is building the infrastructure for global human capital mobility, connecting students, schools, universities, and employers across 50+ countries. Our portfolio spans Cialfo (AI-powered college counselling, 2,000+ schools), BridgeU (university guidance for international schools globally), Kaaiser (trusted study abroad counselling since 1997 across India and Southeast Asia), and Explore (AI-powered university outreach platform). Together, we move talent across borders at scale. $700B flows annually in remittances from migrant workers. 85M workers will be missing from developed economies by 2030. We're building the operating system that changes that. $80M raised. Still early.

For this role specifically, Explore sits at the point where the Manifest ecosystem meets the university market. The counsellor network, the student data, the K12 platform reach: all of it becomes commercially valuable to universities through Explore. The marketing function that makes that value visible, credible, and compelling is one of the most important things Explore can build right now. The person who builds it from this seat will have shaped how one of the most significant new products in international education marketing goes to market.

Explore is part of Manifest Global, a multi-brand group building the infrastructure for global human capital mobility, operating across 50+ countries with $80M raised from Tiger Global, SIG, and Square Peg.

What This Role Is

Manifest Global is building the infrastructure for global human capital mobility. The irony is not lost on anyone internally: a company whose mission is to connect talent to opportunity across borders needs to be exceptionally good at finding, attracting, and closing the right people itself. Right now, that function is not yet what it needs to be.

The hiring infrastructure exists. Greenhouse is live. Recruiters are in place across regions. Roles are being filled. But the function operates reactively — responding to requisitions rather than shaping teams, filling seats rather than building toward a hiring strategy that is six months ahead of the business. The pipelines for critical roles are thin. The employer brand is inconsistent across brands and geographies. Hiring manager confidence in the TA function is not where it should be.

That is what this role exists to change.

The Head of Talent Acquisition owns how Manifest hires — across all four brands, across Singapore, Delhi, London, and beyond — and is accountable for building a function that the business genuinely relies on. Not a support function that processes requisitions. A strategic capability that helps leadership make better decisions about their teams, moves fast on critical hires, and raises the quality of every person who joins the group.

This is one of the highest-leverage roles in the business. Rohan's view is explicit: talent is the number one operating lever at Manifest. The person who builds the hiring engine that delivers on that belief will have shaped every other function in the group.

What Makes This Role Different

Most TA leadership roles are either operational — run the process, hit the numbers, manage the team — or strategic — sit in leadership meetings, advise on org design, produce frameworks. This one has to be both, and it has to be both simultaneously.

Manifest is a house of brands. Cialfo, BridgeU, Explore, and Kaaiser each have different talent markets, different hiring volumes, different seniority profiles, and different employer brand positions. Building a TA function that works across all four — without collapsing their distinctiveness into a generic group hiring process — requires someone who thinks in systems and executes in specifics.

It also requires someone who is comfortable being the person who raises the bar. The Head of TA at Manifest is not the person who makes hiring easier by lowering the standard when the pressure is on. They are the person who makes the case for the right hire even when the business wants to move fast. That is a harder role to play. It is also the one that makes the difference.

What You Own

The global hiring engine across all four brands

• Own hiring strategy across Manifest Global — all brands, all regions, all seniority levels — and ensure the function is operating ahead of business need, not reacting to it
• Drive workforce planning in genuine partnership with leadership: translate business priorities into hiring strategy, shape team structures before they become urgent, and give leaders a view of their talent pipeline that is forward-looking rather than backward-reporting
• Build the pipelines for critical and hard-to-fill roles before they are open — so that when the business needs a Head of Engineering or a Senior Director of K12, there is already a shortlist

The standard for what great looks like

• Define what exceptional looks like across different role types, seniority levels, and brands — and build the frameworks that make that standard consistent: structured interviews, scorecards, calibration processes, hiring manager enablement
• Own quality of hire as a metric that the business tracks and trusts — not just time-to-fill, but whether the people joining Manifest are the people who should be joining Manifest
• Be the person who challenges a hire when the evidence doesn't support it, and who builds the credibility with hiring managers to have that conversation productively

The TA team

• Lead, develop, and hold accountable a team of recruiters and sourcers across regions — set clear performance expectations, build a culture of ownership, and create a function that operates as a business partner rather than a processing unit
• Develop each person on the team with intention — they should be better recruiters and better strategic partners at the end of working for you than they were at the start
• Build the TA team's reputation internally so that hiring managers want to partner with them, not route around them

Data, metrics, and visibility

• Own the hiring metrics that matter: time-to-hire, quality of hire, pipeline conversion rates, offer acceptance, hiring manager satisfaction — and build the dashboards that give leadership real visibility into what is happening and why
• Identify bottlenecks systematically and fix them at the root — not by working harder on the symptom, but by understanding what in the process or the pipeline is causing it
• Give leadership the data and the context to make better decisions about hiring, team structure, and talent investment — not just numbers, but insight

Systems, process, and employer brand

• Own Greenhouse and the hiring workflows that sit around it — strengthen them, automate where it makes sense, and standardise globally while preserving the flexibility that different brands and geographies need
• Shape how Manifest shows up in the talent market across all four brands — consistent where it needs to be consistent, differentiated where the brands are genuinely different
• Ensure every candidate interaction — from first message to final decision — reflects the standard that Manifest's employer brand is being built to

What Success Looks Like

The markers below reflect where the TA function is today. The business will have moved by the time you join — new hires in progress, new priorities surfaced, new brands at different stages of growth. We'll calibrate the specifics together once you're in the seat. These are directional, not fixed.

That said, the shape of success is clear.

You'll start by building a complete picture of the current state — the team, the pipelines, the processes, the metrics, the gaps between what the business needs and what the function is currently delivering. You'll have a point of view on where to move first and what the highest-leverage changes are.

From there, the function will be measurably better. Hiring managers will have more confidence in the TA team and the pipelines it builds. Critical roles will be filled faster and with better candidates. The team will be operating with more ownership and more commercial awareness than before.

Over time, hiring at Manifest will be a genuine competitive advantage — a function that the business builds strategy around rather than reacts to, that gives leaders real visibility into their talent pipeline, and that attracts people to Manifest who would not have found their way here otherwise.

The specifics will be calibrated once you're in the role. The direction won't change.

What You Bring

You have eight or more years in talent acquisition, with meaningful global hiring experience and a track record of building TA functions in fast-growing, multi-market environments. You have hired for complex, business-critical roles — not just at volume, but for the kinds of hires that change what a business is capable of. You have built the processes that make hiring consistent without making it slow.

You are genuinely strategic with leadership. You can sit in a business planning conversation and contribute something useful — not just take the brief, but push back on it, add context, and help leaders think about their teams more clearly. You have done this before and you have the credibility to do it with senior stakeholders who are used to being the ones setting direction.

You are also comfortable being hands-on. At Manifest's stage, the Head of TA is not a function that delegates everything downward. There will be critical searches where you are in the candidate conversations directly. There will be hiring manager relationships that need to be built personally. You do not treat that as beneath the role — you treat it as part of what makes the function work.

You think in systems. You see a hiring bottleneck and you want to understand what is causing it at the structural level, not just fix the immediate case. You build processes that scale because you have thought through how they break under pressure, not just how they work when everything is running smoothly.

You are comfortable raising the bar even when the business wants to lower it. You have had the conversation with a hiring manager who wants to make an offer on a candidate who is not quite right, and you have had it in a way that was useful rather than obstructive. That is a skill. You have it.

Most importantly, you read the description of what Manifest is building and your first reaction was "talent acquisition done well is one of the most important things a company at this stage can get right — and I know how to get it right." That's the person this role is for.

Why Manifest

Manifest Global is building the infrastructure for global human capital mobility — connecting students, schools, universities, and employers across 50+ countries. Our portfolio spans Cialfo (AI-powered college counseling, 2,000+ schools), BridgeU (university guidance for international schools globally), Kaaiser (trusted study abroad counseling since 1997 across India and Southeast Asia), and Explore (AI-powered university outreach, 1,000+ university partners). Together, we move talent across borders at scale. $700B flows annually in remittances from migrant workers. 85M workers will be missing from developed economies by 2030. We're building the operating system that changes that. $80M raised. Still early.

For this role specifically, talent is the number one operating lever at Manifest. Every other function — product, engineering, operations, commercial — performs at the level of the people in it. The Head of TA is the person who shapes that level across the entire group. It is not a support function. It is the meta-lever. The person who builds the hiring engine at Manifest in the next twelve months will have done more to determine what this company becomes than almost any other hire the business makes.

Manifest Global is building the infrastructure for global human capital mobility, operating across 50+ countries with $80M raised from Tiger Global, SIG, and Square Peg.

What This Role Is

Manifest Global is building the infrastructure for global human capital mobility. The irony is not lost on anyone internally: a company whose mission is to connect talent to opportunity across borders needs to be exceptionally good at finding, attracting, and closing the right people itself. Right now, that function is not yet what it needs to be.

The hiring infrastructure exists. Greenhouse is live. Recruiters are in place across regions. Roles are being filled. But the function operates reactively — responding to requisitions rather than shaping teams, filling seats rather than building toward a hiring strategy that is six months ahead of the business. The pipelines for critical roles are thin. The employer brand is inconsistent across brands and geographies. Hiring manager confidence in the TA function is not where it should be.

That is what this role exists to change.

The Head of Talent Acquisition owns how Manifest hires — across all four brands, across Singapore, Delhi, London, and beyond — and is accountable for building a function that the business genuinely relies on. Not a support function that processes requisitions. A strategic capability that helps leadership make better decisions about their teams, moves fast on critical hires, and raises the quality of every person who joins the group.

This is one of the highest-leverage roles in the business. Rohan's view is explicit: talent is the number one operating lever at Manifest. The person who builds the hiring engine that delivers on that belief will have shaped every other function in the group.

What Makes This Role Different

Most TA leadership roles are either operational — run the process, hit the numbers, manage the team — or strategic — sit in leadership meetings, advise on org design, produce frameworks. This one has to be both, and it has to be both simultaneously.

Manifest is a house of brands. Cialfo, BridgeU, Explore, and Kaaiser each have different talent markets, different hiring volumes, different seniority profiles, and different employer brand positions. Building a TA function that works across all four — without collapsing their distinctiveness into a generic group hiring process — requires someone who thinks in systems and executes in specifics.

It also requires someone who is comfortable being the person who raises the bar. The Head of TA at Manifest is not the person who makes hiring easier by lowering the standard when the pressure is on. They are the person who makes the case for the right hire even when the business wants to move fast. That is a harder role to play. It is also the one that makes the difference.

What You Own

The global hiring engine across all four brands

• Own hiring strategy across Manifest Global — all brands, all regions, all seniority levels — and ensure the function is operating ahead of business need, not reacting to it
• Drive workforce planning in genuine partnership with leadership: translate business priorities into hiring strategy, shape team structures before they become urgent, and give leaders a view of their talent pipeline that is forward-looking rather than backward-reporting
• Build the pipelines for critical and hard-to-fill roles before they are open — so that when the business needs a Head of Engineering or a Senior Director of K12, there is already a shortlist

The standard for what great looks like

• Define what exceptional looks like across different role types, seniority levels, and brands — and build the frameworks that make that standard consistent: structured interviews, scorecards, calibration processes, hiring manager enablement
• Own quality of hire as a metric that the business tracks and trusts — not just time-to-fill, but whether the people joining Manifest are the people who should be joining Manifest
• Be the person who challenges a hire when the evidence doesn't support it, and who builds the credibility with hiring managers to have that conversation productively

The TA team

• Lead, develop, and hold accountable a team of recruiters and sourcers across regions — set clear performance expectations, build a culture of ownership, and create a function that operates as a business partner rather than a processing unit
• Develop each person on the team with intention — they should be better recruiters and better strategic partners at the end of working for you than they were at the start
• Build the TA team's reputation internally so that hiring managers want to partner with them, not route around them

Data, metrics, and visibility

• Own the hiring metrics that matter: time-to-hire, quality of hire, pipeline conversion rates, offer acceptance, hiring manager satisfaction — and build the dashboards that give leadership real visibility into what is happening and why
• Identify bottlenecks systematically and fix them at the root — not by working harder on the symptom, but by understanding what in the process or the pipeline is causing it
• Give leadership the data and the context to make better decisions about hiring, team structure, and talent investment — not just numbers, but insight

Systems, process, and employer brand

• Own Greenhouse and the hiring workflows that sit around it — strengthen them, automate where it makes sense, and standardise globally while preserving the flexibility that different brands and geographies need
• Shape how Manifest shows up in the talent market across all four brands — consistent where it needs to be consistent, differentiated where the brands are genuinely different
• Ensure every candidate interaction — from first message to final decision — reflects the standard that Manifest's employer brand is being built to

What Success Looks Like

The markers below reflect where the TA function is today. The business will have moved by the time you join — new hires in progress, new priorities surfaced, new brands at different stages of growth. We'll calibrate the specifics together once you're in the seat. These are directional, not fixed.

That said, the shape of success is clear.

You'll start by building a complete picture of the current state — the team, the pipelines, the processes, the metrics, the gaps between what the business needs and what the function is currently delivering. You'll have a point of view on where to move first and what the highest-leverage changes are.

From there, the function will be measurably better. Hiring managers will have more confidence in the TA team and the pipelines it builds. Critical roles will be filled faster and with better candidates. The team will be operating with more ownership and more commercial awareness than before.

Over time, hiring at Manifest will be a genuine competitive advantage — a function that the business builds strategy around rather than reacts to, that gives leaders real visibility into their talent pipeline, and that attracts people to Manifest who would not have found their way here otherwise.

The specifics will be calibrated once you're in the role. The direction won't change.

What You Bring

You have eight or more years in talent acquisition, with meaningful global hiring experience and a track record of building TA functions in fast-growing, multi-market environments. You have hired for complex, business-critical roles — not just at volume, but for the kinds of hires that change what a business is capable of. You have built the processes that make hiring consistent without making it slow.

You are genuinely strategic with leadership. You can sit in a business planning conversation and contribute something useful — not just take the brief, but push back on it, add context, and help leaders think about their teams more clearly. You have done this before and you have the credibility to do it with senior stakeholders who are used to being the ones setting direction.

You are also comfortable being hands-on. At Manifest's stage, the Head of TA is not a function that delegates everything downward. There will be critical searches where you are in the candidate conversations directly. There will be hiring manager relationships that need to be built personally. You do not treat that as beneath the role — you treat it as part of what makes the function work.

You think in systems. You see a hiring bottleneck and you want to understand what is causing it at the structural level, not just fix the immediate case. You build processes that scale because you have thought through how they break under pressure, not just how they work when everything is running smoothly.

You are comfortable raising the bar even when the business wants to lower it. You have had the conversation with a hiring manager who wants to make an offer on a candidate who is not quite right, and you have had it in a way that was useful rather than obstructive. That is a skill. You have it.

Most importantly, you read the description of what Manifest is building and your first reaction was "talent acquisition done well is one of the most important things a company at this stage can get right — and I know how to get it right." That's the person this role is for.

Why Manifest

Manifest Global is building the infrastructure for global human capital mobility — connecting students, schools, universities, and employers across 50+ countries. Our portfolio spans Cialfo (AI-powered college counseling, 2,000+ schools), BridgeU (university guidance for international schools globally), Kaaiser (trusted study abroad counseling since 1997 across India and Southeast Asia), and Explore (AI-powered university outreach, 1,000+ university partners). Together, we move talent across borders at scale. $700B flows annually in remittances from migrant workers. 85M workers will be missing from developed economies by 2030. We're building the operating system that changes that. $80M raised. Still early.

For this role specifically, talent is the number one operating lever at Manifest. Every other function — product, engineering, operations, commercial — performs at the level of the people in it. The Head of TA is the person who shapes that level across the entire group. It is not a support function. It is the meta-lever. The person who builds the hiring engine at Manifest in the next twelve months will have done more to determine what this company becomes than almost any other hire the business makes.

Manifest Global is building the infrastructure for global human capital mobility, operating across 50+ countries with $80M raised from Tiger Global, SIG, and Square Peg.

The opportunity:

What you’ll be doing:

What we want from you:

If you know some of this even better:

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Manifest Global empowers in building companies that connect the world towards growth, prosperity, and innovation. Our portfolio includes trailblazer brands such as Cialfo, BridgeU, Explore, and Kaaiser, which are dedicated to expanding global student mobility by serving their respective stakeholders in the ecosystem. 

Our Mission

To create a world where every student, regardless of their ethnicity, nationality, socio-economic status, and learning preference, gets equal access to higher education through our world-class network of portfolio brands; a network that globally connects community stakeholders that provide the finest resources and support material, anywhere in the world and at any time.

About This Role

We’re looking for a seasoned and strategic Senior Manager, HR Operations to lead our global people operations team. This role is responsible for building and scaling efficient, compliant, and employee-centered HR operations across all our regions.

You will oversee everything that keeps our people systems, policies, and processes running seamlessly — from onboarding to exits, payroll alignment, compliance, HR systems, analytics, and experience. This role calls for someone who can think strategically, manage details, and lead with empathy and operational excellence.

What You Will Be Doing

• Leadership & Strategy
  • Lead the global Talent Operations team, providing direction, coaching, and development.
  • Partner closely with the VP of Talent and regional leaders to design and execute scalable people operations strategies.
  • Translate HR strategy into clear operational frameworks, ensuring alignment across countries and business units.
  • Drive operational excellence through standardization, automation, and process improvement.
• HR Operations Oversight
  • Oversee end-to-end employee lifecycle processes — onboarding, transfers, offboarding, and documentation.
  • Ensure HR systems (HiBob, Microsoft 365 integrations, payroll, and benefits tools) run efficiently and accurately.
  • Collaborate with IT, Finance, and Legal to maintain data accuracy and alignment across systems.
  • Manage vendor relationships related to HR systems, insurance, and payroll.
• Compliance & Policy Governance
  • Ensure compliance with regional employment laws and company policies across multiple jurisdictions (Singapore, India, UK, etc.).
  • Review and update policies regularly, ensuring consistent implementation and communication across offices.
  • Support audits, visa processes, and statutory reporting requirements.
• People Analytics & Workforce Planning
  • Oversee workforce reporting and analytics, providing insights to support leadership decision-making.
  • Track key HR metrics such as headcount, attrition, hiring trends, and engagement data.
  • Partner with Talent Acquisition and Finance on workforce planning, budgeting, and headcount forecasting.
• Employee Experience & Engagement
  • Partner with key stakeholders to ensure smooth employee experiences throughout their lifecycle.
  • Support company-wide HR initiatives including PMP cycles, mid-year check-ins, and engagement programs.
  • Drive operational improvements that enhance employee satisfaction and ease of interaction with HR processes.
• Projects & Continuous Improvement
  • Lead HR transformation and integration projects, including system migrations, policy harmonization, and process automation.
  • Identify opportunities to streamline workflows and elevate HR’s efficiency and impact.
  • Champion a data-driven approach to decision-making within the HR function.

About You

• Education:
  • Bachelor’s or Master’s degree in HR, Business, or related field.
• Experience
  • 10+ years of HR operations experience, with at least 3 years in a leadership role.
  • Proven track record of managing HR operations across multiple countries.
  • Strong understanding of employment law, HRIS systems (HiBob preferred), and compliance frameworks.
• Skills & Qualities
  • Excellent leadership, project management, and communication skills.
  • Data-driven mindset with the ability to turn insights into actionable strategies.
  • Comfortable working in a fast-paced, evolving environment with global teams.

Nice-to-Haves

• Experience in tech, SaaS, or multi-entity setups.
• Exposure to Microsoft 365 (Teams, Power BI, Intune) and HR analytics tools.
• Prior experience managing HR transitions, mergers, or acquisitions.

The opportunity:

HCL Commerce Developer familiar with web based J2EE technologies wanted to join our team and deliver successful Client projects.

What you’ll be doing:

· Installing, configuring and developing customised code for HCL Commerce

· Developing custom Controller Commands

· Performing the maintenance and modification of programs currently in production

· Coding new applications from predefined programs specifications

· Troubleshooting and resolving live propagation issues

· Expectation to work IST-2:50 (UTC+8:00) business hours

What we want from you:

· HCL Commerce V8 and V9 experience

· HCL Commerce functional architecture (e.g. store, catalog, merchandising, marketing, orders)

· HCL Commerce frameworks (e.g. Command framework, MVC,)

· Common HCL Commerce data models (User, Orders, Catalogs, Promotions etc.)

· HCL Commerce messaging infrastructure (inbound and outbound, REST, MQ)

· HCL Commerce development environment, SVN and GIT repos

· Java and J2EE development (e.g. JSP, JPA, Struts, Spring, core JAVA)

· Develop performant and secure code (incl. SQL) for high-traffic production use, following pre-defined principles and guidelines

· Experience with SOLR or Fred Hopper

· Demonstrate and develop to HCL Commerce best practices, especially with regards to security and customisations

· Knowledge of GDPR and how to limit exposure of customer data

· Have a working knowledge of Dynacache

· Containerisation using Docker and Kubernetes

If you know some of this even better:

· Knowledge of Cloud Platforms e.g. AWS and GCP

· An understanding of HCL Commerce architecture and deployment models (e.g. 3-tier, de-coupled storefront/search)

· Experience developing headless HCL Commerce solutions

· Use of Wiremock

· Having worked on solutions utilising edge-caches and CDNs e.g. Cloudflare

· Use of Bastion

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

HCL Commerce Developer familiar with web based J2EE technologies wanted to join our team and deliver successful Client projects.

What you’ll be doing:

· Installing, configuring and developing customised code for HCL Commerce

· Developing custom Controller Commands

· Performing the maintenance and modification of programs currently in production

· Coding new applications from predefined programs specifications

· Troubleshooting and resolving live propagation issues

· Expectation to work IST-2:50 (UTC+8:00) business hours

What we want from you:

· HCL Commerce V8 and V9 experience

· HCL Commerce functional architecture (e.g. store, catalog, merchandising, marketing, orders)

· HCL Commerce frameworks (e.g. Command framework, MVC,)

· Common HCL Commerce data models (User, Orders, Catalogs, Promotions etc.)

· HCL Commerce messaging infrastructure (inbound and outbound, REST, MQ)

· HCL Commerce development environment, SVN and GIT repos

· Java and J2EE development (e.g. JSP, JPA, Struts, Spring, core JAVA)

· Develop performant and secure code (incl. SQL) for high-traffic production use, following pre-defined principles and guidelines

· Experience with SOLR or Fred Hopper

· Demonstrate and develop to HCL Commerce best practices, especially with regards to security and customisations

· Knowledge of GDPR and how to limit exposure of customer data

· Have a working knowledge of Dynacache

· Containerisation using Docker and Kubernetes

If you know some of this even better:

· Knowledge of Cloud Platforms e.g. AWS and GCP

· An understanding of HCL Commerce architecture and deployment models (e.g. 3-tier, de-coupled storefront/search)

· Experience developing headless HCL Commerce solutions

· Use of Wiremock

· Having worked on solutions utilising edge-caches and CDNs e.g. Cloudflare

· Use of Bastion

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're looking for a passionate and driven Fullstack Engineer to join our dynamic and innovative team This leadership opportunity is a great fit for someone who blends hands-on coding expertise with a strategic understanding of modern application architecture, cloud native technologies, and agile team collaboration within the media and marketing landscape. We encourage applications from a diverse range of backgrounds and experiences.

What you’ll be doing:

• Design, develop, and maintain responsive and performant user interfaces using React and TypeScript, focusing on modular component architecture and seamless integration with backend APIs and authentication flows (e.g., OAuth/Cognito).
• Architect and implement serverless solutions leveraging the AWS Serverless stack, including API Gateway, Lambda, and DynamoDB, with a strong focus on single - table design and efficient indexing strategies.
• Design, develop, and maintain infrastructure using AWS CDK (preferred) or Terraform, ensuring automated, repeatable, and version-controlled deployments of all cloud resources.
• Write clean, well-documented, and testable code, adhering to best practices and coding standards.
• Participate in code reviews to maintain code quality and share knowledge within the team.

What we want from you:

We’re ideally looking for someone who is comfortable across the entire stack and can take ownership of feature 
delivery from design to deployment. The ideal candidate should have:
• Frontend Skills:
o React with TypeScript, using modular component architecture
o Integration with APIs and authentication flows (OAuth/Cognito)
o Experience with frontend build tools and bundlers
• Backend Skills:
o Node.js with TypeScript, following clean architecture and modular service design
o Strong grasp of AWS Serverless:
▪ API Gateway, Lambda, DynamoDB, SQS, SNS, EventBridge, CloudWatch, CloudTrail, 
X-Ray
• Infrastructure and CI/CD:
o Hands-on experience writing and maintaining infrastructure using CDK (preferred) or 
Terraform
o Comfortable with GitHub Actions pipelines, including integration with AWS CodeBuild, 
managing environments, and implementing approval flows
• General:
o End-to-end ownership mindset — from writing business logic to observing production behavior
o Bonus: experience working with event-driven architectures and building systems with high 
observability and resilience

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The Opportunity:

We are seeking a dynamic and experienced Lead Performance Engineer to join our growing team in Noida. This is a pivotal, permanent role that combines deep, hands-on technical expertise with strategic leadership, client engagement, and mentorship. Reporting to the Principal Performance Engineer, you will be a key figure responsible for safeguarding and enhancing the performance, scalability, and reliability of our clients' critical digital platforms.

We are looking for a multi-faceted professional who brings a blend of deep technical knowledge, strong leadership qualities, and a strategic, consultative mindset. You have extensive, hands-on experience in performance engineering, with a demonstrable history of improving performance for complex, large-scale, highly transactional applications. You are someone who not only solves technical problems but also builds relationships, guides teams, and drives business value.

What you’ll be doing:

Leadership, Strategy & Client Engagement:

• Act as a performance engineering consultant for key clients, building strong relationships with internal and external stakeholders, providing expert guidance, and confidently leading technical discussions to non-technical audiences.
• Champion the value of performance engineering across the business, demonstrating its impact on user experience, conversion, and client ROI.
• Mentor and guide junior to mid-level engineers, fostering a culture of performance excellence and continuous learning.
• Contribute to and implement wider performance engineering strategies, evolving practices, and tooling (e.g., K6, Playwright, APM tools).
• Demonstrate strong AI literacy, with practical experience using generative AI (e.g., LLMs, code-gen tools) as a productivity multiplier for tasks such as script/data generation and analysis. Drive innovation in Performance Monitoring and Testing using AI.
• Collaborate with account and leadership teams to identify opportunities and contribute to commercial proposals.

Hands-on & Release Activities:

• Lead performance testing efforts, including workload modeling, test execution, root cause analysis, and reporting.
• Develop and present clear, actionable reports on key performance metrics (including Core Web Vitals) to both technical and business stakeholders.
• Own the configuration and maintenance of APM and observability tools (e.g., New Relic, DataDog, Dynatrace), including designing meaningful dashboards and robust alerting strategies, as dedicated observability engineers are not always present.
• Act as the performance authority within development teams, providing expertise and oversight, particularly regarding the impact of changes on analytics and sales revenue.
• Drive the agenda for performance optimization, introducing new testing capabilities within allocated projects.

What We Want from You:

Technical Expertise:

• Programming: Strong proficiency in JavaScript/TypeScript is critical for new development in K6; additional languages (e.g., Python, Java) are a plus.
• Performance Tooling: Deep, practical expertise with APM/RUM tools like New Relic (our primary tool), DataDog, AppDynamics, or Dynatrace. Strong hands-on proficiency with modern load testing tools, specifically K6 and Playwright; experience with JMeter and Locust is also valuable. Experience with K6 browser testing is a significant advantage.
• Cloud Platform Experience: Demonstrable experience on major cloud platforms (e.g., AWS, GCP, Azure).
• Web Technologies: Solid experience with front-end performance analysis (Core Web Vitals) and a strong grasp of platforms and architectural concepts (e.g., Next.js, Magento, SAP Hybris, Shopify).
• Analytical Skills: Strong analytical and problem-solving skills, with an understanding of concepts like parameterization in performance testing.

Leadership & Soft Skills:

• Communication: Exceptional communication skills with the ability to curate the right level of content for different audiences, from developers to senior leadership.
• Growth Mindset: A proactive, self-starting attitude with the drive to push boundaries and champion best practices. You remain cool and collected under pressure, can handle constructive feedback, and have a keen awareness of emerging technologies.
• Mentorship & Collaboration: A passion for mentoring with proven experience guiding less experienced engineers. You share knowledge proactively, collaborate across disciplines, and advocate for integrating performance early in the SDLC.
• Strategic Thinking: Ability to connect dots between complex business challenges and technical solutions, collaborating with architects and other subject matter experts to drive results, moving beyond a siloed approach.

Consultancy & Business Acumen:

• Client Leadership: An assertive and confident approach to client engagement, with the ability to act as a trusted advisor and stand your ground effectively on large, complex projects.
• Commercial Mindset: Strong commercial acumen, comfortable discussing business drivers like cost and ROI, and an eagerness to contribute to business development activities.

If you know some of this, even better:

• Deeper eCommerce Expertise: Proven experience in performance testing and analysis of e-commerce applications, preferably with platforms like IBM WebSphere Commerce, SAP Hybris, or Magento, or SFCC Sports.
• Broader Stack Exposure: Experience with SRE practices, caching/CDNs, containerisation (Docker/Kubernetes), or infrastructure-as-code (e.g., Terraform) from a performance perspective.
• Continuous Delivery Integration: Experience implementing performance testing and performance gates in CI/CD pipelines, including test automation, environment strategy, and integration with observability tooling.
• Formal Line Management Experience: Experience managing one or more team members with accountability for professional development, performance management, and day-to-day well-being.
• Frontend Performance Analysis: Experience with front-end page load analysis, profiling, and optimization using tools like WebPageTest, PageSpeed Insights, SpeedCurve, or sitespeed.io.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're looking for a Lead QA Engineer to be the technical authority on complex accounts. This is a hands-on technical leadership role—you'll architect automation frameworks, solve the hard problems, and set the technical direction for QA on your engagements, as well as being an active member of the QA community.

You're the person the team turns to when things get complicated. You've built automation from the ground up, you understand the trade-offs, and you know how to design solutions that scale. You lead through expertise—raising the bar technically and helping others grow through mentorship and demonstration.

You're also an innovator. You're actively using AI tools to accelerate your work and you're thinking about what's next—whether that's self-healing tests, smarter automation, or new approaches to quality. You don't just follow best practice; you help shape it.

And beyond the technical, you're a confident communicator who can hold your own with senior client stakeholders—explaining approaches, trade-offs, and recommendations to influence decisions at a project level.

What you’ll be doing:

• Be the technical lead for QA on complex engagements—owning test strategy and the automation approach
• Architect, build, and evolve automation frameworks that others can rely on and contribute to
• Own and solve the hard technical problems—test architecture, flaky tests, CI/CD integration, environment issues
• Set the technical direction for QA on your accounts—tooling, approach, and structure
• Drive shift-left practices, embedding quality into requirements, design, and development
• Design and execute test strategies across UI, functional, integration, API, accessibility and regression testing
• Mentor and elevate QA engineers through hands-on collaboration and knowledge sharing
• Innovate with AI—using modern tools to work smarter and exploring what's next for QA
• Communicate technical recommendations and trade-offs to clients and internal teams
• Participate in client-facing forums—demos, triage, release calls, and technical discussions
• Contribute to a specialism and share knowledge across the wider QA community

What we want from you:

• A clear track record in automation architecture and technical problem-solving
• Solid experience testing in complex, transactional environments
• Proficient in Playwright and TypeScript
• You've designed frameworks from scratch—not just written tests, but built the foundations
• Comfortable working across the full stack—Web apps, Native Apps, APIs, backends, logs, data
• Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Windsurf) and associated best practices.
• Strong understanding of CI/CD and how testing fits into modern delivery
• Experience working within agile scrum environments on complex, multi-stream deliveries
• Confident communicating technical concepts to clients, developers, and stakeholders
• A genuine continuous learner—curious, experimental, always evolving
• Pragmatic and delivery-focused, but motivated by a good technical challenge

If you know some of this even better:

• Experience building AI-powered testing capabilities
• A QA specialism you're passionate about
• Experience working across distributed teams
• Contributions to tooling, frameworks, or knowledge sharing beyond your immediate team

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

What you’ll be doing:

What we want from you:

If you know some of this even better:

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

What you’ll be doing:

What we want from you:

If you know some of this even better:

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity. 

The opportunity:

We are looking for a skilled Backend Developer who is passionate about building scalable, high-performance applications. This role offers the chance to work on modern cloud-native solutions, contribute to end-to-end development, and collaborate with cross-functional teams to deliver robust and secure backend systems.

What you’ll be doing:

• Designing, developing, and maintaining backend services using Node.js and Nest.js.
• Building and integrating RESTful APIs with strong authentication and authorization practices.
• Developing cloud-native services and deploying solutions within AWS environments.
• Working with CI/CD pipelines using GitHub for automated builds, testing, and deployments.
• Troubleshooting, optimizing, and enhancing application performance and reliability.
• Collaborating with frontend, QA, and DevOps teams to deliver high-quality application features.
• Ensuring best software engineering practices, code quality, and documentation.

What we want from you:

• Hands-on experience with Node.js and Nest.js.
• Familiarity with cloud-native development, preferably using AWS services.
• Experience working with GitHub CI/CD pipelines.
• Strong understanding of RESTful API patterns.
• Knowledge of authentication and authorization (auth & authn) mechanisms.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We are looking for an experienced Content Author with strong expertise in Adobe Experience Manager (AEM) to manage content updates, page creation, and web publishing activities. The role involves working closely with stakeholders to create and maintain digital content, landing pages, and promotional pages while ensuring quality and brand consistency. 

What you’ll be doing:

• Create, edit, and publish web pages using Adobe Experience Manager (AEM). 

• Implement content updates, landing pages, and promotional pages. 

• Manage digital assets in DAM and ensure correct usage of images and content. 

• Coordinate with project managers and stakeholders for content inputs and approvals. 

• Support page QA and ensure accuracy, consistency, and timely publishing. 

• Use tools like Jira and WorkFront to manage tasks and workflows. 

What we want from you:

• Hands-on experience in Adobe Experience Manager (AEM). 
• 3–5+ years of experience in content authoring, CMS, or web publishing.
• Strong knowledge of content authoring and web publishing.
• Basic understanding of HTML and CSS.
• Experience with DAM and image handling.
• Good communication and coordination skills. 

If you know some of this even better:

• Experience with other CMS platforms such as Drupal, Magnolia, WordPress, or Sitecore is also preferred. 

• Exposure to multilingual or multi-market website management. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We are seeking a highly skilled AEM Frontend Developer with 6-10 years of hands-on experience working on Adobe Experience Manager (AEM Cloud / 6.x and above). The ideal candidate will specialize in building responsive, scalable, and maintainable front-end components within AEM, leveraging modern web technologies and AEM‑specific frameworks. This role focuses on front-end engineering, component development, and seamless integration with AEM back-end services.

What You’ll Be Doing:

• • Develop responsive and reusable AEM components using HTL (Sightly), HTML5, CSS3, and JavaScript/TypeScript

  • Implement AEM templates, client libraries, content fragments, and experience fragments following best practices

  • Collaborate with backend developers to integrate Sling Models, Servlets, and OSGi services into frontend components

  • Build and optimize AEM client libraries for performance, caching, and efficient loading

  • Work with AEM Dispatcher and caching strategies to improve site performance

  • Integrate frontend components with RESTful and GraphQL APIs

  • Utilize AEM Digital Asset Management (DAM) for handling images, renditions, and metadata

  • Ensure cross-browser compatibility, accessibility (a11y), and mobile responsiveness

  • Participate in code reviews, debugging, and UI performance optimization

  • Contribute to CI/CD pipelines and deployment processes

  • Collaborate with UX/UI teams to deliver high-quality user experiences

What You’ll Need

• Experience

  • 6–10 years of hands-on experience with Adobe Experience Manager (AEM 6.x / Cloud Service)

  • Participation in at least two complex AEM frontend projects

  Technical Skills

  • Strong proficiency in:

    • HTL (Sightly)

    • HTML5, CSS3, SASS/LESS

    • JavaScript (ES6+), jQuery, TypeScript

  • Experience with:

    • AEM Sites (components, templates, Experience Fragments, Content Fragments)

    • AEM client libraries and frontend build workflows

    • Dispatcher caching and CDN optimization

  Integration & Architecture

  • Familiarity with:

    • REST/JSON APIs

    • GraphQL APIs

    • Page-based authoring and component-based delivery

  Additional Skills

  • Understanding of:

    • SEO best practices

    • Accessibility standards

    • Page speed optimization

    • Responsive design principles

  • Hands-on experience with:

    • Git

    • Maven

    • CI/CD tools (e.g., Jenkins)

  • Soft skills:

    • Strong debugging and problem-solving abilities

    • Good communication skills

    • Experience working in Agile/Scrum environments

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

We are looking for a highly skilled AEM Developer with 5+ years of strong hands-on experience in Adobe Experience Manager (AEM Cloud plus 6.x and above). The role is focused on coding, customizing, and extending AEM capabilities to build high-performance, scalable, and maintainable enterprise-level digital platforms.

What you’ll be doing:

• Develop and implement AEM components, templates, dialogs, and workflows.
• Write efficient and reusable code using Java, Sling, OSGi, and JCR APIs.
• Build and extend Sling models, servlets, filters, and schedulers.
• Implement HTL (Sightly) for component development and front-end integration.
• Collaborate with front-end developers to integrate HTML5, CSS3, and JavaScript into AEM.
• Configure and optimize AEM Dispatcher caching for performance.
• Develop and consume RESTful/GraphQL APIs for integration with external systems.
• Work with Digital Asset Management (DAM) features like metadata schemas, renditions, and workflows.
• Troubleshoot, debug, and optimize AEM code and performance issues.
• Participate in code reviews, unit testing, and CI/CD pipeline deployment.

What we want from you:

• 5+ years of experience in Adobe Experience Manager (AEM 6.x/Cloud Service).
• Strong programming skills in Java 8+, OSGi, Sling, JCR, HTL (Sightly).
• Hands-on experience with:
• AEM Sites (components, templates, content fragments, experience fragments).
• Dispatcher configuration, caching, and CDN integration.
• Custom workflows, event listeners, and schedulers.
• Strong understanding of Maven, Git, Jenkins/CI-CD pipelines.
• Good knowledge of JSON, REST, GraphQL APIs.
• Experience with unit testing frameworks (JUnit, Mockito, AEM Mocks).
• Familiarity with Agile/Scrum methodology.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Automation Quality Analyst specializing in Playwright to join our quality assurance team

The opportunity:

WPP is undergoing an exciting global transformation, and We are seeking a meticulous and detail-oriented Automation Quality Analyst specializing in Playwright to join our quality assurance team. As an Automation QA Analyst, you will play a critical role in ensuring the quality and reliability of our software products by executing test plans, identifying defects and collaborating with development teams to resolve issues. Your work will help us deliver exceptional user experiences and maintain high standards of product excellence.

What you’ll be doing:

• Analyze business requirements.
• Design test cases.
• Perform formal and exploratory testing.
• Automate E2E tests with Playwright + JavaScript/TypeScript.
• Execute automated and manual test cases.
• Review test cases and auto tests.
• Collaborate with developers to identify root cause of issues.
• Work with the DevOps team to ensure test environments are stable.
• Communicate complex issues to both Business and Technical teams.
• Report test results to stakeholders.

What we want from you:

• Solid understanding of software testing methodologies, tools, and processes
• Proven experience as a QA Engineer or similar role
• Experience in testing of complex web applications
• Knowledge of Playwright + JavaScript/TypeScript
• Experience in implementing and maintaining test automation frameworks
• Knowledge of CI/CD tooling, such as Gitlab CI
• Knowledge and experience in API testing (Postman or any other similar tool)
• Ability to lead testing activities during Sprint/ Release
• Strong analytical and problem-solving skills 
• Detail-oriented with a keen eye for identifying issues and inconsistencies 

If you know some of this even better:

• 3-5 years of proven experience as a test engineer.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're looking for a passionate and driven Backend Engineer to join our dynamic and innovative team This leadership opportunity is a great fit for someone who blends hands-on coding expertise with a strategic understanding of modern application architecture, cloud native technologies, and agile team collaboration within the media and marketing landscape. We encourage applications from a diverse range of backgrounds and experiences.

What you’ll be doing:

• Design, develop, and maintain highly scalable, resilient, and cost-effective backend services using 
  Node.js and TypeScript.
• Architect and implement serverless solutions leveraging the AWS Serverless stack, including API 
  Gateway, Lambda, and DynamoDB, with a strong focus on single-table design and efficient indexing 
  strategies.
• Implement robust asynchronous processing and messaging patterns using AWS SQS, SNS, and 
  EventBridge.
• Write clean, well-documented, and testable code, adhering to best practices and coding standards.
• Participate in code reviews to maintain code quality and share knowledge within the team.

What we want from you:

We understand that candidates may not have every single skill listed below. We encourage you to apply if you 
possess a strong foundation in product ownership and a willingness to learn and grow.
Core Requirements:
• Expertise in Node.js with TypeScript
• Deep experience with AWS Serverless stack:
• API Gateway, Lambda, DynamoDB (single-table design, indexing strategies)
• SQS, SNS, EventBridge for messaging and async processing
• CloudWatch, CloudTrail, X-Ray for monitoring and auditing
Infrastructure as Code:
• Strong knowledge of AWS CDK (preferred) or Terraform
• Familiarity with AWS CodeBuild to power infrastructure provisioning and build pipelines
CI/CD:
• Strong GitHub Actions experience:
• Multi-environment deployments (dev, stage, prod)
• CodeBuild integration within workflows
• Secure secrets management and production deployment gating

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

Working under their initiative with required guidance and support, a business analyst has 3+ years’ experience. They are part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you’ll be doing:

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assess them for both technical and business suitability
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through to go live
• Analyse business systems in order to recommend efficiencies
• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers 
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
• Provide training to users of a new system as required
• Plan and work flexibly to meet deadlines 
• Keep up to date with technical and industry sector advances 
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally

What we want from you:

• You will have 5+ years’ experience working as a Business Analyst and 2+ years’ experience on ecommerce / experience projects  
• Minimum 6 months of experience with Magento 
• Experience of managing client stakeholders and Product Owners / Managers  
• Able to run workshops with client stakeholders  
• You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations 
• Great stakeholder management skills 
• Experience of Agile software delivery 
• Business Process mapping and engineering 
• eCommerce and retail / brand experience  
• Production of high-quality user stories and acceptance criteria  
• Analysis and design of systems (package integration and bespoke development) 

If you know some of this even better:

• Agile / Scrum master experience
• Experience working with multiple different ecommerce / experience platforms

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Data Engineer with experience working with GCP wanted to join us on a permanent basis. You can either join us in our growing Mumbai team or join us remotely from across India. 

Step into the Koppling workstream as a Data Engineer and be a key player in building a sophisticated media data warehouse. Your role will involve developing and deploying robust ETL/ELT data pipelines to automate the integration of 3rd party data sources at scale. This is an excellent opportunity to apply solid technical problem-solving skills, advance your data engineering capabilities, and gain a foundational understanding of the marketing data domain. You'll contribute to creating a centralized, reliable data source that informs critical business decisions, working within a collaborative team environment.

What you’ll be doing

• Developing, and deploying robust ETL/ELT data pipelines using Python and SQL to integrate various 3rd party data sources.
• Automating the integration of 3rd party data sources at scale, ensuring data accuracy and timeliness for our media data warehouse.
• Utilizing Google Cloud Platform (GCP) services such as BigQuery, Cloud Run, and Scheduler for efficient data processing and orchestration.
• Performing data modeling and transformations using dbt and SQL to structure and refine data within the media data warehouse.
• Managing and version controlling pipeline code and configurations using Git, ensuring collaborative development and deployment.
• Troubleshooting and optimizing existing data pipelines to enhance reliability, performance, and scalability.
• Applying infrastructure-as-code principles to manage data resources, potentially using tools like Terraform for environment provisioning.
• Developing or integrating APIs for complex data ingestion and exploring the use of streaming data technologies like Kafka or Pub/Sub for real-time data needs.
• Implementing and maintaining CI/CD pipelines to automate the testing, deployment, and monitoring of data solutions.

What we want from you

• Professional experience in data engineering or a similar role.
• Hands-on experience with Google Cloud Platform (GCP) services including BigQuery, Cloud Run, and Scheduler.
• Proficiency in SQL for data manipulation and analysis.
• Strong programming skills in Python.
• Experience with dbt.
• Familiarity with infrastructure-as-code principles.
• Understanding of data warehousing concepts, ETL/ELT processes, and data modeling.
• Experience with version control systems (e.g., Git).
• Excellent problem-solving skills, attention to detail, and a proactive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.

Desirable Attributes

• Familiarity with Terraform.
• Experience with API Development.
• Knowledge of streaming data processing concepts (e.g., Kafka, Pub/Sub).
• Familiarity with CI/CD pipelines.
• Relevant GCP certifications are a plus.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-AS1

The opportunity

An experienced Release Manager with 3+ years of DevOps related release management, who leads teams to follow best practices in development standards and coding reviews.   You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients.

You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments for Salesforce Commerce Cloud

Responsibilities

• Negotiating, planning, and managing all release activities.
• Analysing risks and resolving issues that affect release scope, schedule, and quality.
• Working cohesively with external partners, suppliers, and product owners.
• Develop common strategies for release governance across multiple systems
• Communicate release details and schedules to the Business as required.
• Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases
• Know and understand impacts of branches and code merges in the repositories used by the dev teams.
• Work with third party managed-hosting providers to increase automated processes end-to-end
• Work with the development teams.
• Coach and help automate release processes.
• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it
• Create, track, and maintain a published release and deployment calendar.
• Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow. A core background in eCommerce technologies is a must.
• Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists.
• Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs.
• Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React).
• Work with Service Management in the Post-Mortem analysis and improvements identification.
• Understand Infrastructure where applications will be deployedand the different technologies that can be involved in a complex ecommerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it

Required skills/experience

• Experience in DevOps related release management including implementing and managing the release management lifecycle
• Experience in software development, preferably on web (e-commerce) sites.
• Knowledge in software build, repository, and maintenance tools like Jenkins, Bitbucket or any other automation build and deployment tools.
• Experience working in agile environments with SCRUM methodologies.
• Passionate about delivering quality software and defending the customer/end-user perspective.
• Good communication skills and teamwork believer.
• Good technical understanding required in Investigating, resolving  and triaging release defects 
• Strong time management & organisational skills.
• Interested in automating things.
• You like to learn and investigate new technologies that the company is working with or will work in the future.
• Experience in Continuous Integration, Delivery, Deploy methodologies.
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

Hybris Developer required to work in an experienced team of software architects and developers, to be responsible for the design, development and testing of quality code to meet customer driven specifications.

What you’ll be doing:

• Working within a project team, to deliver high quality code to deadlines.
• To clearly communicate what is to be done and the milestones achieved to those within the project in an agreed manner.
• To realistically estimate your own delivery timescales.
• To solve problems posed using the tools and materials provided or to suggest alternatives where appropriate.
• To create robust solutions using the tools and materials provided or to suggest alternatives where appropriate
• Take some responsibility from and can deputise for the senior/lead developer.
• Lead small technical discussions on problem solving and solution design.
• To mentor junior developers.
• To be a motivated self-starter.

What we want from you:

• Extensive Hybris development experience (ideally 2011 +)
• Extensive experience coding in Java language (Java17 +)
• Experience with Data structures
• Exposure to Web technologies
• Object oriented software design patterns experience
• Some understanding of HTML5, CSS and JavaScript
• Familiarity with Windows or Linux operating system
• Strong spoken and written communication

If you know some of this even better:

• Experience of delivering software as part of a team
• Experience of Spring
• Knowledge of JavaScript, front end technologies
• Knowledge of other JVM based languages - Groovy, Scala, Clojure
• Knowledge of one or more scripting languages, such as Groovy, Python
• Knowledge of webservices technologies such as SOAP, REST, JSON
• Knowledge of relational database platforms Oracle, SQL Server, MySQL
• Knowledge of NoSQL database platforms such as Cassandra or MongoDB
• Knowledge of message queuing systems such as Apache Kafka or RabbitMQ
• Contributions to open source projects

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

Are you passionate about building robust, scalable backend systems that power cutting-edge marketing automation applications? Join our team and help transform how global brands connect with their customers through innovative .Net solutions!

What will your day look like?

As a Senior .Net Backend Developer, you'll design, implement, and maintain high-performance APIs and services that form the backbone of our marketing process applications. You'll collaborate closely with the Lead Software Application Architect and front-end teams to create seamless integrations between our CMS-based Activation Briefing application for CRM and paid media automation tools.

More specifically, you will:

• Develop and maintain scalable backend services using .Net 9 focusing on performance, security, and reliability
• Design and implement RESTful APIs and microservices that support the content briefing workflows from clients through various automation and quality assurance tools
• Collaborate with the Lead Software Application Architect to implement the technical vision and architectural patterns across backend systems
• Integrate with various marketing activation platforms, Digital Asset Management systems, and third-party APIs
• Optimize database design and queries for SQL Server and Cosmos DB to ensure efficient data storage and retrieval
• Implement robust authentication, authorization, and data security measures to protect client information
• Create and maintain containerized applications running in Azure, utilizing Azure App Services, Functions, and other cloud-native services
• Develop and maintain CI/CD pipelines for automated testing and deployment
• Implement logging, monitoring, and alerting systems to ensure high availability and quick issue resolution
• Mentor junior developers and conduct code reviews to maintain code quality and share knowledge
• Work collaboratively with cross-functional teams including front-end developers, QA engineers, and product managers

Who are you going to work with?

You'll join our Experience Studio team of talented individuals based in Copenhagen and Madrid. Working directly with the Software Application Architect and Front-end Developers, you'll be part of a dynamic group that creates innovative marketing technology solutions. Our diverse working environment fosters collaboration and growth, where each team member's contributions are valued.

What do you bring to the table?

You are a problem-solver with a passion for creating efficient, maintainable backend systems. You communicate technical concepts clearly to both technical and non-technical stakeholders and thrive in collaborative environments.

More specifically, you have:

• Proven experience (7+ years) developing applications with .NET Core/Framework, with at least 3 years of experience with .NET 6 or newer
• Strong expertise in C#, REST API design, and microservices architecture.
• Experience with containerization technologies (Docker, Kubernetes) and cloud deployment in Azure and Google Cloud.
• Proficiency with SQL Server, Entity Framework, and document databases like Cosmos DB or similar
• Experience implementing authentication and authorization using OAuth/OpenID Connect
• Solid experience of working with software design patterns and SOLID principles
• Experience with CI/CD pipelines and DevOps practices

Ideally you also have:

• Knowledge of messaging systems and background processing (Azure Service Bus, Pub/Sub, RabbitMQ)
• Experience with Python 3.X and or Node.js 2x is beneficial but not strictly required.
• Experience with automated testing (unit, integration, and performance)
• Familiarity with agile development methodologies
• Experience integrating with CRM systems and marketing automation platforms.
• Knowledge of GraphQL - beneficial but not required

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

This program of work is central to VMLs’ continued success, helping augment their world class AI with a back-office workflow platform. The value add is to enable agencies to manage their work end to end within our innovate platform. This is a greenfield program of work to replace their existing workflow system with bespoke .Net development using a microservice architecture in Azure and Kubernetes.

What you’ll be doing:

We are looking for a talented Senior Front-End Developer to join our dynamic team. This role will focus on building and maintaining high-quality web applications with a focus on ReactJS (or similar frameworks), micro frontends, Test-Driven Development (TDD), and automation testing. If you're passionate about creating seamless, scalable, and maintainable user interfaces, we'd love to meet you!

This role will report into the Tech Lead of your work stream or into the Senior Director of Development.

• Design, develop, and maintain modern web applications using ReactJS (or similar frontend frameworks).
• Architect and implement micro frontends to ensure modular, scalable, and efficient solutions.
• Collaborate with cross-functional teams (design, backend, product) to deliver seamless user experiences.
• Ensure the quality of code through Test-Driven Development (TDD) practices and write unit, integration, and end-to-end tests.
• Implement automation testing frameworks to improve testing efficiency and coverage.
• Optimize front-end performance for speed and scalability.
• Participate in code reviews and provide constructive feedback to junior developers.
• Stay up to date with the latest front-end development trends, tools, and best practices.
• Mentor and guide junior and mid-level developers, fostering a collaborative and growth oriented environment.

What we want from you:

• 7+ years experience in ReactJS or similar modern JavaScript frameworks (Vue.js, Angular, etc.).
• Proven experience working with micro frontends architecture and principles.
• Solid understanding of Test-Driven Development (TDD) and hands-on experience in writing testable code.
• Familiarity with automation testing tools and frameworks (e.g., Jest, Cypress, Selenium).
• Deep knowledge of HTML5, CSS3, and JavaScript (ES6+).
• Experience with state management libraries like Redux, Recoil, or similar. Strong understanding of version control systems, especially Git.
• Knowledge of RESTful APIs and integrating front-end with back-end services.
• Familiarity with build tools like Webpack, Babel, and task runners like Gulp or Grunt.
• Excellent problem-solving skills and ability to work autonomously. Strong communication skills and ability to work in an agile team environment.

If you know some of this even better:

• Experience with containerization and Docker.
• Knowledge of cloud-based platforms (e.g., AWS, Azure, Google Cloud). 
• Experience with CI/CD pipelines and DevOps practices.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

.Net Developers required to join our Engineering team. 

The opportunity:

This program of work is central to VML’ continued success, helping augment their world class AI with a back-office workflow platform. The value add is to enable agencies to manage their work end to end within our innovate platform.

This is a greenfield program of work to replace their existing workflow system with bespoke .Net development using a microservice architecture in Azure and Kubernetes.

What you’ll be doing:

Insert a sentence or two with a broad comment speaking to the value this person will bring and/or the functions they will ultimately support in the following bulleted ways below.

This role will report into the Team Engineering Lead.

• Write clean, scalable code using .NET programming languages
• Write unit tests and drive code from those tests
• Remain up to date with the terminology, concepts and best practices for coding
• Contribute to architecture and software design with other team members
• Contribute to cloud design in Azure
• Create proof of concepts to prove assumptions
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

What we want from you:

• Familiarity with design patterns and pattern of enterprise application architecture
• Expert knowledge of SOLID principles
• 5+ years of development experience using C#
• Proven track record of software design from Test Driven Development
• Knowledge of at least one other OO language (e.g. C++, Java) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, gRPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Able to work well in a team setting

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity

We're looking for a Senior QA Engineer to join our team, working primarily on ecommerce solutions. You'll be hands-on with both manual and automated testing, embedded within agile scrum teams, and collaborating closely with developers throughout the delivery lifecycle.

You're someone who's curious, pragmatic, and comfortable working in fast-moving environments. You know when to script and when to explore. You're not afraid of APIs, logs, or digging into the backend to understand what's really happening.

But beyond the technical—you're a strong communicator. You can explain issues clearly, present testing outcomes with confidence, and hold your own in client conversations. You're always looking for better ways to do things, whether that's improving a process, trying a new tool, or bringing fresh thinking to how we approach quality. You're a continuous learner who takes ownership of your own growth.

What you’ll be doing

• Design, document, and execute test cases across web applications, APIs, and backend systems
• Perform system testing, system integration testing, and exploratory testing
• Build and maintain test automation using Playwright (or similar) with JavaScript/TypeScript
• Integrate automated tests into CI/CD pipelines and contribute to their reliability
• Work in a shift-left approach—participating in refinements, planning, and requirements analysis to catch issues early
• Identify, document, and track defects with clear reproduction steps, collaborating with developers on root cause analysis
• Query and analyse data from various sources (databases, logs, monitoring tools) to investigate issues and validate behaviour
• Contribute to process improvements, and ways of working within your scrum team
• Communicate testing progress, risks, and quality metrics to both internal teams and clients
• Participate in client-facing meetings such as demos, triage calls, and release discussions
• Proactively identify opportunities to improve quality, tooling, or processes—and act on them

What we want from you

• Solid experience in QA or test engineering
• Experience testing ecommerce or transactional platforms—you understand customer journeys, checkout flows, payments, and integrations
• A strong balance of manual testing expertise and hands-on automation skills
• Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Windsurf) to accelerate your work
• Comfortable with API testing tools (e.g., Postman) and working with backend data—querying databases, reading logs, validating data flows
• Experience working within agile scrum environments—sprints, standups, refinements, and retros
• Familiarity with CI/CD tooling and practices
• Excellent communication skills—written and verbal—with the confidence to engage directly with clients and stakeholders
• A genuine continuous learning mindset—you stay curious, seek feedback, and actively develop your skills
• An innovative streak—you look for smarter ways to work and aren't afraid to challenge the status quo
• Analytical mindset with attention to detail and strong problem-solving instincts
• Adaptable and open to evolving how you work, including adopting modern tools and approaches

Desirable Attributes

• Experience with performance or security testing
• Familiarity with cloud platforms or containerised environments
• Exposure to accessibility testing standards (WCAG)

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

Are you passionate about ensuring flawless user experiences through rigorous testing methodologies? Join our team to define and implement comprehensive quality assurance strategies for our suite of marketing process applications, ensuring they meet the highest standards of reliability and performance!

What will your day look like?

As a Senior QA Engineer, you'll lead our quality assurance efforts for our marketing process applications, from content briefing through CRM and paid media automation. Working closely with the Lead Software Application Architect and development teams, you'll establish testing frameworks, automation strategies, and quality gates to ensure our Vue 3 SPAs and .NET 9 backends deliver exceptional experiences to our clients.

More specifically, you will:

• Develop and implement comprehensive test strategies and quality assurance processes across our application ecosystem
• Design, create, and maintain automated test suites using Playwright and other modern testing frameworks
• Implement end-to-end testing for content workflows from the WYSIWYG editor through various marketing automation tools
• Establish quality gates within CI/CD pipelines to ensure code quality and prevent regression issues
• Create and maintain detailed test cases covering functional, performance, and user experience requirements
• Develop and implement API testing strategies for .NET 9 backend services
• Set up cross-browser and cross-device testing to ensure consistent user experiences
• Implement visual regression testing for our Vue 3 Single Page Applications
• Collaborate with development teams to foster a "quality first" mindset and implement testing at all stages
• Design and execute performance and load testing to ensure applications scale properly
• Create and maintain testing documentation, including test plans, test cases, and results reporting
• Analyze test results to identify patterns in defects and suggest improvements
• Stay current with industry best practices and testing technologies, recommending improvements to our QA processes
• Mentor junior QA engineers and provide guidance on testing strategies and implementation

Who are you going to work with?

You'll join our Experience Studio team in Copenhagen and Madrid, working closely with a team of.Net Backend Developers, Front-end Developer, DevOps Engineers and a Software Architect. You'll be integral to our collaborative environment that creates innovative marketing technology solutions, ensuring our applications meet the highest quality standards.

What do you bring to the table?

You have a keen eye for detail and a passion for quality. You understand the importance of balancing manual and automated testing approaches and can effectively communicate testing outcomes to both technical and non-technical stakeholders.

More specifically, you have:

• Excellent analytical and problem-solving skills with strong attention to detail
• Proven experience (5+ years) in software QA engineering, with at least 3 years of experience with modern web application testing
• Strong expertise in test automation using Playwright, Cypress, or similar modern testing frameworks
• Experience testing Single Page Applications, preferably with Vue.js (v3)
• Proficiency in writing test scripts using JavaScript/TypeScript
• Experience with API testing tools such as Postman, REST Assured, or similar
• Knowledge of performance testing tools and methodologies (JMeter, k6, etc.)
• Experience with database testing and data validation techniques
• Familiarity with containerized application testing

Ideally you also have:

• Understanding of Behavior Driven Development (BDD) and experience with tools like Cucumber
• Experience with test management and defect tracking tools
• Knowledge of accessibility testing and WCAG compliance verification
• Understanding of security testing principles and tools
• Experience testing CMS systems, WYSIWYG editors, and marketing automation platforms is a plus
• Knowledge of testing in Azure cloud environments is beneficial

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.   

The opportunity:

We are seeking an experienced Shopify Lead to drive the architecture, design, and execution of enterprise-grade e-commerce solutions on Shopify and Shopify Plus. This role involves technical leadership, solution design, and team mentorship while ensuring robust, scalable, and high-performing Shopify implementations aligned with business goals.

The ideal candidate is a hands-on technologist and strategic thinker with deep expertise in Shopify and a proven track record of leading complex digital commerce projects end-to-end.

What you’ll be doing:

• Lead the architecture, customization, and development of advanced Shopify Plus storefronts and ecosystems.
• Define and enforce technical standards, best practices, and coding guidelines across Shopify projects.
• Collaborate with cross-functional teams — including UI/UX, Product, Marketing, and Operations — to translate business needs into scalable technical solutions.
• Own full lifecycle delivery of Shopify projects: design, development, testing, deployment, and post-launch optimization.
• Develop and integrate custom apps, APIs, and third-party services (ERP, CRM, OMS, payment gateways, analytics, etc.).
• Drive performance optimization, SEO best practices, and security compliance for all Shopify storefronts.
• Mentor and guide a team of developers; conduct technical reviews, training, and knowledge-sharing sessions.
• Evaluate new Shopify releases, technologies, and tools to continuously improve the development ecosystem.
• Act as the technical point of contact for Shopify-related discussions with stakeholders, clients, and leadership.

What we want from you:

• 10+ years of total web development experience with a minimum of 5 years dedicated to Shopify and Shopify Plus.
• Expert-level proficiency in Shopify Liquid, HTML5, CSS3, JavaScript (ES6+), and AJAX.
• Experience with modern front-end frameworks (React, Vue.js, or Next.js) and headless commerce architecture.
• Strong understanding of RESTful APIs, GraphQL, and Shopify Admin API integrations.
• Proven experience in developing custom Shopify apps (public/private) using Node.js, Express, or Laravel.
• Deep knowledge of Shopify Plus features, multi-store setup, localization, and internationalization.
• Familiarity with DevOps practices, version control (Git), CI/CD pipelines, and deployment management.
• Demonstrated ability to manage teams, code reviews, and delivery timelines in a fast-paced environment.
• Strong problem-solving, analytical, and decision-making skills.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The Opportunity:

We are seeking a dynamic and experienced Lead Performance Engineer to join our growing team in Portugal. This is a pivotal, permanent role that combines deep, hands-on technical expertise with strategic leadership, client engagement, and mentorship. Reporting to the Principal Performance Engineer, you will be a key figure responsible for safeguarding and enhancing the performance, scalability, and reliability of our clients' critical digital platforms.

We are looking for a multi-faceted professional who brings a blend of deep technical knowledge, strong leadership qualities, and a strategic, consultative mindset. You have extensive, hands-on experience in performance engineering, with a demonstrable history of improving performance for complex, large-scale, highly transactional applications. You are someone who not only solves technical problems but also builds relationships, guides teams, and drives business value.

What you’ll be doing:

Leadership, Strategy & Client Engagement:

• Act as a performance engineering consultant for key clients, building strong relationships with internal and external stakeholders, providing expert guidance, and confidently leading technical discussions to non-technical audiences.
• Champion the value of performance engineering across the business, demonstrating its impact on user experience, conversion, and client ROI.
• Mentor and guide junior to mid-level engineers, fostering a culture of performance excellence and continuous learning.
• Contribute to and implement wider performance engineering strategies, evolving practices, and tooling (e.g., K6, Playwright, APM tools).
• Demonstrate strong AI literacy, with practical experience using generative AI (e.g., LLMs, code-gen tools) as a productivity multiplier for tasks such as script/data generation and analysis. Drive innovation in Performance Monitoring and Testing using AI.
• Collaborate with account and leadership teams to identify opportunities and contribute to commercial proposals.

Hands-on & Release Activities:

• Lead performance testing efforts, including workload modeling, test execution, root cause analysis, and reporting.
• Develop and present clear, actionable reports on key performance metrics (including Core Web Vitals) to both technical and business stakeholders.
• Own the configuration and maintenance of APM and observability tools (e.g., New Relic, DataDog, Dynatrace), including designing meaningful dashboards and robust alerting strategies, as dedicated observability engineers are not always present.
• Act as the performance authority within development teams, providing expertise and oversight, particularly regarding the impact of changes on analytics and sales revenue.
• Drive the agenda for performance optimization, introducing new testing capabilities within allocated projects.

What We Want from You:

Technical Expertise:

• Programming: Strong proficiency in JavaScript/TypeScript is critical for new development in K6; additional languages (e.g., Python, Java) are a plus.
• Performance Tooling: Deep, practical expertise with APM/RUM tools like New Relic (our primary tool), DataDog, AppDynamics, or Dynatrace. Strong hands-on proficiency with modern load testing tools, specifically K6 and Playwright; experience with JMeter and Locust is also valuable. Experience with K6 browser testing is a significant advantage.
• Cloud Platform Experience: Demonstrable experience on major cloud platforms (e.g., AWS, GCP, Azure).
• Web Technologies: Solid experience with front-end performance analysis (Core Web Vitals) and a strong grasp of platforms and architectural concepts (e.g., Next.js, Magento, SAP Hybris, Shopify).
• Analytical Skills: Strong analytical and problem-solving skills, with an understanding of concepts like parameterization in performance testing.

Leadership & Soft Skills:

• Communication: Exceptional communication skills with the ability to curate the right level of content for different audiences, from developers to senior leadership.
• Growth Mindset: A proactive, self-starting attitude with the drive to push boundaries and champion best practices. You remain cool and collected under pressure, can handle constructive feedback, and have a keen awareness of emerging technologies.
• Mentorship & Collaboration: A passion for mentoring with proven experience guiding less experienced engineers. You share knowledge proactively, collaborate across disciplines, and advocate for integrating performance early in the SDLC.
• Strategic Thinking: Ability to connect dots between complex business challenges and technical solutions, collaborating with architects and other subject matter experts to drive results, moving beyond a siloed approach.

Consultancy & Business Acumen:

• Client Leadership: An assertive and confident approach to client engagement, with the ability to act as a trusted advisor and stand your ground effectively on large, complex projects.
• Commercial Mindset: Strong commercial acumen, comfortable discussing business drivers like cost and ROI, and an eagerness to contribute to business development activities.

If you know some of this, even better:

• Deeper eCommerce Expertise: Proven experience in performance testing and analysis of e-commerce applications, preferably with platforms like IBM WebSphere Commerce, SAP Hybris, or Magento, or SFCC Sports.
• Broader Stack Exposure: Experience with SRE practices, caching/CDNs, containerisation (Docker/Kubernetes), or infrastructure-as-code (e.g., Terraform) from a performance perspective.
• Continuous Delivery Integration: Experience implementing performance testing and performance gates in CI/CD pipelines, including test automation, environment strategy, and integration with observability tooling.
• Formal Line Management Experience: Experience managing one or more team members with accountability for professional development, performance management, and day-to-day well-being.
• Frontend Performance Analysis: Experience with front-end page load analysis, profiling, and optimization using tools like WebPageTest, PageSpeed Insights, SpeedCurve, or sitespeed.io.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're looking for a Lead QA Engineer to be the technical authority on complex accounts. This is a hands-on technical leadership role—you'll architect automation frameworks, solve the hard problems, and set the technical direction for QA on your engagements, as well as being an active member of the QA community.

You're the person the team turns to when things get complicated. You've built automation from the ground up, you understand the trade-offs, and you know how to design solutions that scale. You lead through expertise—raising the bar technically and helping others grow through mentorship and demonstration.

You're also an innovator. You're actively using AI tools to accelerate your work and you're thinking about what's next—whether that's self-healing tests, smarter automation, or new approaches to quality. You don't just follow best practice; you help shape it.

And beyond the technical, you're a confident communicator who can hold your own with senior client stakeholders—explaining approaches, trade-offs, and recommendations to influence decisions at a project level.

What you’ll be doing:

• Be the technical lead for QA on complex engagements—owning test strategy and the automation approach
• Architect, build, and evolve automation frameworks that others can rely on and contribute to
• Own and solve the hard technical problems—test architecture, flaky tests, CI/CD integration, environment issues
• Set the technical direction for QA on your accounts—tooling, approach, and structure
• Drive shift-left practices, embedding quality into requirements, design, and development
• Design and execute test strategies across UI, functional, integration, API, accessibility and regression testing
• Mentor and elevate QA engineers through hands-on collaboration and knowledge sharing
• Innovate with AI—using modern tools to work smarter and exploring what's next for QA
• Communicate technical recommendations and trade-offs to clients and internal teams
• Participate in client-facing forums—demos, triage, release calls, and technical discussions
• Contribute to a specialism and share knowledge across the wider QA community

What we want from you:

• A clear track record in automation architecture and technical problem-solving
• Solid experience testing in complex, transactional environments
• Proficient in Playwright and TypeScript
• You've designed frameworks from scratch—not just written tests, but built the foundations
• Comfortable working across the full stack—Web apps, Native Apps, APIs, backends, logs, data
• Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Windsurf) and associated best practices.
• Strong understanding of CI/CD and how testing fits into modern delivery
• Experience working within agile scrum environments on complex, multi-stream deliveries
• Confident communicating technical concepts to clients, developers, and stakeholders
• A genuine continuous learner—curious, experimental, always evolving
• Pragmatic and delivery-focused, but motivated by a good technical challenge

If you know some of this even better:

• Experience building AI-powered testing capabilities
• A QA specialism you're passionate about
• Experience working across distributed teams
• Contributions to tooling, frameworks, or knowledge sharing beyond your immediate team

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser. 

About this role

We are a team of passionate people committed to finding and bringing in the best talent that helps Cialfo grow. We're looking for a Talent Acquisition Operations Intern to support the end-to-end recruitment process — from keeping pipelines healthy and interviews running on time, to ensuring every candidate has a great experience.

In this role, you will work closely with our recruiters and hiring managers to keep the hiring engine moving. You'll own coordination, data hygiene, and follow-ups that directly impact how fast and how well we hire. If you're someone who loves staying organised, communicates proactively, and wants real exposure to talent acquisition at a fast-growing product company — this is for you.

What you'll do

• Manage and maintain candidate pipelines and hiring trackers, ensuring data is always accurate and up to date across active roles.
• Post job openings across multiple hiring platforms including LinkedIn, Naukri, and internal portals, and ensure listings are live and optimized.
• Own interview scheduling and coordination end-to-end — from sending invites and managing calendars to handling reschedules with minimal friction.
• Track candidate progress across every stage of the funnel and maintain clean, structured records in the ATS.
• Proactively follow up with candidates throughout the process to keep them engaged, informed, and reduce drop-offs at critical stages.
• Support the Talent team with reporting and dashboards to track hiring velocity, pipeline health, and sourcing effectiveness.
• Identify gaps in existing workflows and suggest process improvements to enhance both candidate and recruiter experience.

About you

• Qualifications
  • Bachelor's degree in HR, Business, Psychology, or a related field — final-year students may also apply.
• Experience
  • 0–1 year of experience in HR operations or recruitment support.
  • Comfortable using Excel/Sheets, LinkedIn, ATS tools, or other recruitment platforms.
  • Strong communication and coordination skills.
  • High attention to detail with a structured approach to managing data.
  • Ability to prioritize tasks and manage multiple hiring pipelines at once.
• Skills & qualities
  • You are organized and process-driven.
  • You enjoy interacting with people and building relationships.
  • You follow through consistently and keep stakeholders informed.
  • You are proactive, curious, and eager to learn.
  • You thrive in a fast-paced environment and are excited to support end-to-end hiring.

As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be responsible for the day-to-day oversight of your team, ensuring they provide exceptional service, while also managing the strategic service relationship with the dedicated customer's Travel Manager and Specialists.

Your leadership will be key to developing a high-performing team, driving continuous improvement, and ensuring the success of the offline travel program for our most valued customers.

What You’ll Do

• People Leadership & Development: Serve as the frontline manager for a team of Business Travel Consultants. You will be responsible for coaching, training, and upskilling team members to deliver a best-in-class customer experience.
• Performance Management: Conduct regular 1:1 meetings and quarterly reviews to monitor progress, set clear expectations, and track career development using career maps. Provide continuous performance feedback to encourage desired behaviors and ensure alignment with corporate goals.
• Operational Management: Oversee the team's operational performance, monitoring call queues (ACD) and SLAs to ensure goals are met. You will perform root cause analysis on common service issues to develop and implement permanent corrective actions and process improvements.
• Customer Relationship Management: Act as the primary point of contact for the dedicated customer's Travel Manager. You will conduct regular check-ins, present performance statistics, and collaborate on improvement plans and service enhancements.
• Issue & Escalation Resolution:Take ownership of customer escalations, managing and resolving issues from start to finish. You will coach your team to proactively address traveler inquiries and aim for first-contact resolution. As Manager, you may also need to step in and directly handle escalated chats and calls to ensure prompt and effective resolution.
• Collaboration & Communication: Collaborate with the wider support team to meet performance and behavior metrics. You will work with your manager to prioritize and address customer requests for product and service enhancements. You will also communicate transparently with the dedicated customer about service improvements and corrective actions.
• Talent Acquisition & Onboarding: Screen and interview new hires as the organization scales. You will provide input for the New Hire Training Program and ensure its effective execution for modules delivered by the support team.
• Administrative Oversight: Manage approvals for employee travel bookings and handle Resignation Conversations with departing employees. You will lead these discussions with respect and curiosity, documenting insights to help improve the company.
• Engagement & Culture: Organize team engagement activities, both in-person and remote, to foster a positive, collaborative, and high-performing team culture.

What We’re Looking For

• Experience: A minimum of 5 years of progressive leadership experience in a contact center or support environment, with at least 5 years of experience at the manager level.
• Industry Expertise: A minimum of 5 years of experience in the travel industry, with deep knowledge of GDS platforms (Sabre and/or Amadeus).
• Customer Focus: A proven ability to live and breathe customer support, with a commitment to high customer engagement and a passion for resolving complex customer issues.
• Leadership Skills: A track record of building relationships, motivating teams, and acting as a proven mentor. You should have a clear understanding of the challenges facing a fast-growing company.
• Analytical Abilities: The ability to use a data-driven approach to identify operational challenges and inform strategic decisions.
• Communication: Excellent written and verbal communication skills, along with strong presentation and facilitation skills.
• Technical Acumen: Familiarity with CRM applications (e.g., Salesforce, Twilio) and contact center applications (e.g., Calabrio, WorkDay).
• Personal Attributes: Excellent organizational and interpersonal skills. You should be able to work independently and as part of a team, and be flexible to work non-traditional shifts as needed.
• Education: Bachelor's degree preferred.

What Sets You Apart

• A reputation as a resolution-focused leader who champions change and consistently exceeds expectations.
• A proven ability to proactively identify and implement process improvements.
• A passion for developing others and fostering a solutions-oriented team culture.

As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be responsible for the day-to-day oversight of your team, ensuring they provide exceptional service, while also managing the strategic service relationship with the dedicated customer's Travel Manager and Specialists.

Your leadership will be key to developing a high-performing team, driving continuous improvement, and ensuring the success of the offline travel program for our most valued customers.

What You’ll Do

• People Leadership & Development: Serve as the frontline manager for a team of Business Travel Consultants. You will be responsible for coaching, training, and upskilling team members to deliver a best-in-class customer experience.
• Performance Management: Conduct regular 1:1 meetings and quarterly reviews to monitor progress, set clear expectations, and track career development using career maps. Provide continuous performance feedback to encourage desired behaviors and ensure alignment with corporate goals.
• Operational Management: Oversee the team's operational performance, monitoring call queues (ACD) and SLAs to ensure goals are met. You will perform root cause analysis on common service issues to develop and implement permanent corrective actions and process improvements.
• Customer Relationship Management: Act as the primary point of contact for the dedicated customer's Travel Manager. You will conduct regular check-ins, present performance statistics, and collaborate on improvement plans and service enhancements.
• Issue & Escalation Resolution:Take ownership of customer escalations, managing and resolving issues from start to finish. You will coach your team to proactively address traveler inquiries and aim for first-contact resolution. As Manager, you may also need to step in and directly handle escalated chats and calls to ensure prompt and effective resolution.
• Collaboration & Communication: Collaborate with the wider support team to meet performance and behavior metrics. You will work with your manager to prioritize and address customer requests for product and service enhancements. You will also communicate transparently with the dedicated customer about service improvements and corrective actions.
• Talent Acquisition & Onboarding: Screen and interview new hires as the organization scales. You will provide input for the New Hire Training Program and ensure its effective execution for modules delivered by the support team.
• Administrative Oversight: Manage approvals for employee travel bookings and handle Resignation Conversations with departing employees. You will lead these discussions with respect and curiosity, documenting insights to help improve the company.
• Engagement & Culture: Organize team engagement activities, both in-person and remote, to foster a positive, collaborative, and high-performing team culture.

What We’re Looking For

• Experience: A minimum of 5 years of progressive leadership experience in a contact center or support environment, with at least 5 years of experience at the manager level.
• Industry Expertise: A minimum of 5 years of experience in the travel industry, with deep knowledge of GDS platforms (Sabre and/or Amadeus).
• Customer Focus: A proven ability to live and breathe customer support, with a commitment to high customer engagement and a passion for resolving complex customer issues.
• Leadership Skills: A track record of building relationships, motivating teams, and acting as a proven mentor. You should have a clear understanding of the challenges facing a fast-growing company.
• Analytical Abilities: The ability to use a data-driven approach to identify operational challenges and inform strategic decisions.
• Communication: Excellent written and verbal communication skills, along with strong presentation and facilitation skills.
• Technical Acumen: Familiarity with CRM applications (e.g., Salesforce, Twilio) and contact center applications (e.g., Calabrio, WorkDay).
• Personal Attributes: Excellent organizational and interpersonal skills. You should be able to work independently and as part of a team, and be flexible to work non-traditional shifts as needed.
• Education: Bachelor's degree preferred.

What Sets You Apart

• A reputation as a resolution-focused leader who champions change and consistently exceeds expectations.
• A proven ability to proactively identify and implement process improvements.
• A passion for developing others and fostering a solutions-oriented team culture.

About the team:

As part of DataDome’s European technical support team, you will have a direct impact and daily interaction with clients such as Tripadvisor, Pokemon, ZocDoc, just to name a few.

This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud software, cybersecurity, and AI. When it comes to our support stack, we use Slack and Zendesk to provide support to our clients and Jira internally.

The Eurasian team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers. 

As the Technical Support Engineer, you will be in charge of things like...

• Proactively monitoring customers’ exchanges and responding to support tickets while leveraging your expertise and knowledge of our solution and implementation phases.
• Informing our customers on how to get the most out of their DataDome products and services, respond to requests in a timely and precise manner, and be the point of contact to resolve customer issues related to DataDome products and services.
• Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training, hands-on testing, sessions via our Learning & Development platform.
• Answer customers’ technical questions, while informing them and our internal global teams (Customer Success & Engineering) about your findings, meeting or exceeding service-level agreements (SLAs), and escalating ticket requests.
• Participating in an on-call rotation to provide to support our 24/7 support model
• Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a Datadomer is all about!

It would be great if...

• You have at least 2 years of relevant work experience in technical support, product support, or a similar customer-facing technical role
• You have experience supporting B2B cloud software
• You are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
• You are a team player and enjoy interacting with global teams
• You are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
• Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
• You have experience with Apache, Nginx, AWS Lambda@edge, CDNs (e.g., Akamai, CloudFlare, Fastly), and WAFs
• You have cybersecurity experience

Bonus Points

• You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
• HTTP protocol is no mystery for you

What’s in it for you?

• Fully Remote position (India-based) work + $500 stipend to help you set up your ideal workspace after 90 days of employment
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #Wecare and we have fun! We organise Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays
• Equivalent of 401 K eligibility + matching.

What are the next steps?

• You x Talent Acquisition Specialist
• You x Gaetan , Support Engineer Manager
• You x Team for the test
• You x Leta , Chief Customer Officer
• You x Benjamin, CEO
• Welcome to DataDome!

DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot Management, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 30+ global PoPs, and 50+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms.

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

In India, we have our teams based in Pune, Mumbai, Delhi and, Bangalore. We pride ourselves on being client-focused and collaborative, on the pioneering edge of technology. We also have fun. Whether it’s office happy hours, team outings, or game nights, we believe in working with people we like to hang out with.

Ideal candidate traits

If you identify as a team player and you are humble, hungry, and smart — we would love to get to know you. We believe these qualities to be vital to building a strong, productive, and collaborative work environment, where everyone is committed to achieving common goals and working towards shared success.

We are looking for people who are willing to learn from others, who can put their egos aside and prioritise the needs of the team. You should also be highly motivated, driven to succeed, and always looking for ways to improve. We value emotional intelligence, excellent communication skills, and a collaborative spirit that enables them to build strong relationships with teammates and work effectively towards shared goals.

At AlphaSense we are committed to fostering a work culture that encourages these qualities and values the contributions of team players who exhibit them. We seek to match the ambition of ideal team players by offering opportunities for personal and professional growth, providing the resources and support necessary to achieve their goals, and creating an environment where hard work, dedication, and teamwork are celebrated and rewarded. At AlphaSense we are building teams of ideal players who embody the core values of Sisu, driving the company’s success and helping us to create a positive impact on the world.

Technologies that we work with:

Frontend

ReactJS, TypeScript, Micro Frontends

Applications

NodeJS, TypeScript, GraphQL, Java 17, Spring Boot, Python, FastAPI

Backend

Java 17, Spring Boot, Python, FastAPI, Kafka

Search and AI

Apache Solr, Elasticsearch, Vector Search, ML, LLM, Pytorch, Tensorflow

Cloud architecture

AWS, GCP, Kubernetes, Crossplane, Argo CD

Quality & reliability

Cypress, Selenium, Selenide, Playwright, Rest Assured, K6, Prometheus, Loki, Grafana

Ready to Make an Impact?

Join our talent community, hear about exciting career opportunities, and get tailored job recommendations based on your interests.

If you’re looking for a challenge, if you love finding things that need interesting solutions, AlphaSense is a great place to come. It is a place for builders, for people who want to create the next thing.

Want to hear more?

Contact us and let’s figure out together if we can find a common path. Tell us about yourself and your background in your own words.

OUT THE HR ASSOCIATE ROLE:

We are looking for a proactive and responsible HR Associate with 1–2 years of full-time experience in HR, preferably from a product-based startup environment. The ideal candidate is someone who is comfortable wearing multiple hats, takes full ownership of ad-hoc HR tasks, and can independently handle recruitment and day-to-day people operations while maintaining high standards of communication and professionalism.

KEY RESPONSIBILITIES:

• Talent Acquisition: Source, screen, schedule, and manage end-to-end hiring for multiple roles across functions.
• People Operations & Support: Handle employee queries and HR-related requests in a timely and empathetic manner.
• Documentation & Coordination: Assist with offer letters, onboarding, HR documentation, and database updates.
• Ad-hoc HR Initiatives: Support any immediate HR needs or operational tasks that may arise, demonstrating ownership and agility.
• Engagement Support: Assist in basic employee engagement initiatives and communication if needed.

REQUIRED QUALIFICATIONS:

• 1–2 years of full-time HR experience, preferably from a product-based startup
• Strong hands-on experience in Talent Acquisition
• Excellent verbal and written communication skills
• Ability to handle ad-hoc / unplanned HR tasks responsibly and independently
• Comfortable working in a fast-paced, dynamic environment
• Ownership mindset with strong coordination and follow-through

NICE TO HAVE:

• Experience with HR tools (ATS/HRIS/Sheets)
• Exposure to remote or distributed teams

WHAT WE OFFER:

• Highly inclusive and collaborative culture built on mutual respect
• Focus on core values, initiative, leadership and adaptability
• Strong emphasis on personal and professional development
• Flexibility of 100% remote working.

ABOUT WIN:
Founded in 1993, WIN is a highly innovative proptech company revolutionizing the real estate industry with cutting-edge software platforms and products. With the stability and reputation of a 30-year legacy paired with the curiosity and agility of a start-up, we’ve been recognized as an Entrepreneur 500 company, one of the Fastest Growing Proptech Companies, and the Most Innovative Home Services Company in the US.
 
OUR CULTURE:
Our colleagues are driven by curiosity and tinkering and a desire to make an impact. They enjoy a culture of high energy and collaboration where we listen to each other with empathy, experience personal and professional growth, and celebrate small victories and big accomplishments. Click here to learn more about our company and culture: https://www.linkedin.com/company/winhomeinspection/life

#LI-REMOTE

OUT THE HR ASSOCIATE ROLE:

We are looking for a proactive and responsible HR Associate with 1–2 years of full-time experience in HR, preferably from a product-based startup environment. The ideal candidate is someone who is comfortable wearing multiple hats, takes full ownership of ad-hoc HR tasks, and can independently handle recruitment and day-to-day people operations while maintaining high standards of communication and professionalism.

KEY RESPONSIBILITIES:

• Talent Acquisition: Source, screen, schedule, and manage end-to-end hiring for multiple roles across functions.
• People Operations & Support: Handle employee queries and HR-related requests in a timely and empathetic manner.
• Documentation & Coordination: Assist with offer letters, onboarding, HR documentation, and database updates.
• Ad-hoc HR Initiatives: Support any immediate HR needs or operational tasks that may arise, demonstrating ownership and agility.
• Engagement Support: Assist in basic employee engagement initiatives and communication if needed.

REQUIRED QUALIFICATIONS:

• 1–2 years of full-time HR experience, preferably from a product-based startup
• Strong hands-on experience in Talent Acquisition
• Excellent verbal and written communication skills
• Ability to handle ad-hoc / unplanned HR tasks responsibly and independently
• Comfortable working in a fast-paced, dynamic environment
• Ownership mindset with strong coordination and follow-through

NICE TO HAVE:

• Experience with HR tools (ATS/HRIS/Sheets)
• Exposure to remote or distributed teams

WHAT WE OFFER:

• Highly inclusive and collaborative culture built on mutual respect
• Focus on core values, initiative, leadership and adaptability
• Strong emphasis on personal and professional development
• Flexibility of 100% remote working.

ABOUT WIN:
Founded in 1993, WIN is a highly innovative proptech company revolutionizing the real estate industry with cutting-edge software platforms and products. With the stability and reputation of a 30-year legacy paired with the curiosity and agility of a start-up, we’ve been recognized as an Entrepreneur 500 company, one of the Fastest Growing Proptech Companies, and the Most Innovative Home Services Company in the US.
 
OUR CULTURE:
Our colleagues are driven by curiosity and tinkering and a desire to make an impact. They enjoy a culture of high energy and collaboration where we listen to each other with empathy, experience personal and professional growth, and celebrate small victories and big accomplishments. Click here to learn more about our company and culture: https://www.linkedin.com/company/winhomeinspection/life

#LI-REMOTE