Company Background

Our client is a leading life insurance company, part of a global financial services group. The company provides a range of financial products, including annuities and life insurance, delivered through a large nationwide network of agents.

Project Description

The project focuses on ensuring quality and reliability of systems within the financial domain, including validation of business-critical workflows and data processing.

Technologies

• Python
• Azure
• SQL
• Databricks
• Automation frameworks

What You'll Do

• Perform manual testing of application features and workflows;
• Develop and maintain automation tests using Python;
• Work with existing automation frameworks and improve test coverage;
• Validate data and perform database checks using SQL;
• Collaborate with development and QA teams to ensure product quality;
• Identify, document, and track defects;

Job Requirements

• 3+ year of experience in QA;
• Experience with Databricks ecosystem;
• Experience working in Azure cloud environment;
• Good understanding of data pipelines and data platform architecture;
• Experience with Python for test automation;
• Understanding of automation frameworks;
• Experience working with SQL;
• Strong knowledge of manual QA practices;
• Attention to detail and analytical mindset;
• Ability to work in a team environment;
• English level: Upper-Intermediate (B2) or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

About The Role

The Software Test Engineer (SDET) role focuses on delivering efforts at the Costa Rica center to ensure full regression and performance test coverage for ongoing Accela Civic Platform (SaaS) releases. Additionally, it involves advancing Accela’s maturity in Test Automation, Test-Driven Development, CI/CD, and Performance Engineering.

Specific Responsibilities

• Accountable for the successful launch and delivery of new, key Accela Product Releases, Engineering Initiatives, alignment Accountable for the successful launch and delivery of new Accela Product Releases, Engineering Initiatives, and alignment with Cloud deployment activities.
• Design, develop, and execute test plans, test cases, and test scenarios to ensure the quality and reliability of software products.
• Automate API and UI testing for web-based products and application services using Python with Robot Framework and other open-source tools, integrating test cycles with the CI/CD pipeline.
• Participate in an Agile team, attending daily scrum meetings, as well as planning and grooming sessions.
• Contribute to functional, performance, automation, and infrastructure initiatives that impact cross-functional teams through automated deployment and regression testing.
• Author and execute test cases for all release cycles, implementing software best practices. Identify gaps and issues, working creatively and efficiently to troubleshoot and resolve system problems.
• Familiar with using monitoring tools like Datadog and Windows/Database monitoring tools, with a product-focused mindset to analyze performance and scalability issues.
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to identify test requirements and drive the testing process.
• Stay updated with industry trends, emerging technologies, and testing techniques to incorporate best practices into the testing process.

Required Qualifications

• Bachelor’s degree in computer science or any related discipline.
• 3+ years of hands-on experience in quality engineering, functional testing, test automation, and test harness development using open-source tools.
• Good knowledge of frontend and backend servers, API and Mobile testing, and integration with DevOps pipeline.
• Strong understanding of JMeter, Python/Java, SQL and API gateways performance testing experience and Cloud environments (Azure), and performance monitoring tools like Datadog and Database and windows monitoring tools.
• Experience in taking ownership in core functional product areas.
• Experience in SaaS products, API services and Pipeline activities
• Proficiency in testing methodologies, tools, and techniques, including Agile methodologies and continuous integration/continuous deployment (CI/CD) pipelines.
• Strong analytical skills and attention to detail to identify, troubleshoot, and resolve software issues effectively.
• Ability to collaborate closely with clear communication skills.

Desired Qualifications

• Experience in Python and TypeScript automation development
• Experience with Playwright framework
• Experience in SaaS products, API services, and pipeline activities.

Accela is establishing a new entity in Costa Rica as part of our global growth strategy. Our organization specializes in advanced SaaS Software Applications covering a wide range of technologies and complex solutions such as: Hybrid Mobile Applications, Data Analytics & Reporting, Enterprise Payment Integrations, Advanced GIS mapping & routing, Responsive Angular UIs, and new AI POCs. These applications are hosted on our multi-cloud platform spanning both Azure and AWS. Being a part of the Accela team provides an opportunity to collaborate with world-class application engineers and a leadership team renowned for expertise in Agriculture, Operations, Security.

Compensation and Benefits: Accela offers a competitive salary and benefits in line with local standards.

Work-Life Balance: Accela is a “remote-first” organization and offers remote work options where feasible so employees can work in an environment that sparks motivation and creativity. Additionally, Accela offers generous paid time off with paid holidays, paid annual leave, paid “wellness days” offered sporadically throughout the year to focus on rest and relaxation, and a company “soft-close” during the week between Christmas Day and New Year’s Day.

Career Growth and Development: Accela encourages and practices promoting from within to enable employees to hone or expand their skill set, contribute more value to the company, and grow. In addition, Accela offers non-promotional learning and development opportunities for skills enhancement through on-the-job training and internal and external education, including a paid LinkedIn Learning subscription to all employees. As a global company, Accela employees have the opportunity to work closely with international teams, providing a broader perspective and a chance to develop a global network.

Impactful Contributions: As a new member of Accela’s Costa Rica team, you will make significant contributions in setting the tone and influencing the company’s success in a new location. This opportunity provides a chance to make a visible impact.

Accela Culture: Our closely integrated, diverse team thrives on a #oneteam philosophy, embracing agile methodologies for software development, fostering a culture of collaboration, and active communication. At Accela, your ideas matter, your contribution makes an impact, and together we thrive. We think of employees as partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality SaaS solutions to the way we engage with our customers and communities to do business responsibly. We offer our employees strong values and purpose, empathetic leadership, and a place where all people feel they belong. Accela believes in building a diverse and inclusive culture where team members can make a real impact.

Your best work starts here. #Oneteam #BeWellWorkWell

The Role:  

The Contract Salesforce (SFDC) Administrator is responsible for owning aspects of our SFDC instance related to our end-to-end sales, customer success and customer support journey. You will be responsible for optimizing our sales motions and internal customer experience by enhancing our tools, processes and data. You’ll design, configure, and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best-in-class sales and customer success experience for our teams. You’ll manage a portfolio of projects, sprint items, “hot fixes,” and day-to-day tasks that are critical to ensure business continuity and growth. You’ll also collaborate with our Sales, Marketing, and Finance teams on cross-functional initiatives to gather requirements, scope work, and execute on deliverables. You will serve as a functional owner of SFDC Sales and CPQ components, and work directly with business stakeholders, project managers, and analysts to understand business needs and transform those into functional and technical requirements which can be executed on. We will look to you as a trusted advisor in helping us maximize the benefits we derive from SFDC and our other Sales and Customer Success tools and help shape the evolution of our Sales tech stack.

Why You’ll Love This Role:

Reporting to the Manager of Customer Optimization Technology, you’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You’ll get to work on projects and initiatives that impact all areas of our company and our end users. One week you may be working on developing tools and processes that enable our operations team to quantify customer goals; the next week you’re creating automation that allows our sales team to sell new products to customers. Your work will enable our Sales and Customer Success teams to expand Newsela’s reach, and ultimately get engaging, culturally responsive learning content into the hands of K-12 students and teachers nation-wide.

Why We’ll Love You:

• You have 3+ years experience managing Salesforce instances, projects, and initiatives, and possess working administrator-level knowledge of Salesforce (Sales and CPQ) including but not limited to flows and advanced formulas, release management, data migration and cleansing, and managing multiple development environments required. 
• Experience directly configuring Salesforce CPQ required. 
• You have demonstrated success managing projects from end to end - scoping, requirements gathering, design, development and deployment.
• You’re able to learn systems and new tools by testing functionality and evaluating how it’s been set up to understand how it works.
• You should also be able to speak to the quality assurance steps you follow to ensure your work is free of issues.
• While not required, experience administering enterprise sales and customer success tools such as Salesloft, Gainsight, and Gong are nice to have.
• Salesforce Administrator or CPQ Administrator certifications are also a plus. 
• Fluent in English (written and verbal) required.
• Legal authorization to work in one of the following countries is required: Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

Why you’ll love working at Newsela:

• Work From Home: We are a fully remote company!
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers!

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. 

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Why You'll Love This Role: 

As a Senior Full-Stack QualityEngineer, you will be a critical force in ensuring that mission is delivered through reliable, high-quality software. You will work  alongside talented product engineers to test complex front-end applications powered by cloud-based back-end services, internal LLMs, and third-party AI tools.  The ideal candidate will have strong  experience in test automation, API validation, manual testing, and performance testing, with a proactive mindset and excellent organizational skills. This role requires someone who can deeply understand business and technical requirements and translate them into effective test strategies.

What You'll Be Doing:

• You will own quality end-to-end: from story acceptance criteria all the way to production health monitoring.
• You will perform manual testing for exploratory, regression, and end-to-end scenarios when needed.
• You will review and analyze business and technical requirements to define appropriate test coverage Collaborate closely with developers, product managers, and other stakeholders to ensure quality across the SDLC.     
• You will build API and service-layer test automation from scratch; test APIs both manually (via tools like Postman) and through automated scripts.  
• You will test internally built LLMs and AI-driven features for accuracy, consistency, and edge case behavior.
• Evaluate third-party AI tools and services integrated into the Newsela platform.                                                    

About You:

• 7+ years of software testing and quality assurance experience in a professional engineering environment.
• 4+ years building automated test frameworks and scripts using TypeScript, JavaScript, or Python.                                    
• 4 + years of hands-on experience with WebdriverIO and/or Playwright.                             
• 4+ years working in an Agile Scrum team.                                                                                            
• Demonstrated experience across the full spectrum of testing types: manual, exploratory, regression, integration, API/services, and  database testing.                                                                                                                     
• Experience testing both web applications and mobile apps.                                                                           
• Hands-on experience with AI coding assistants (e.g., Claude Code, GitHub Copilot) as part of your daily workflow. 
• Strong written and verbal communication skills — you can explain a bug to a developer and a risk to a product manager equally well.
• Prior experience in EdTech or consumer-facing SaaS products.     

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Front End Engineering team. This team builds the core customer facing web applications and services that power how customers model, manage, and secure organizations in Backblaze. That includes identity and access foundations, cloud storage resource management, and UI/service implementations  integrated with a modern role-based access control system management that governs access to resources at scale.

About the Role

In this role, you will design and build highly available and modern web applications and services in our TypeScript and React ecosystem. You will work and integrate with systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building modern and scalable production web applications and services, can reason rigorously about security and correctness, and is comfortable owning the full lifecycle (design, implementation, rollout, and operation) of an application integrated with distributed systems. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable front end web applications and web application services using Typescript & React with backend JS frameworks like NestJS and NextJS.
• Develop core application functionality like user interfaces and backend-for-frontend code, and integrate with other existing services via REST and gRPC APIs.
• Partner with adjacent platform and product teams to integrate with authentication and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including architectural design, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, Quality Assurance (QA), Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production web applications and services.
• Strong experience with TypeScript/JavaScript and React in a production environment.
• Experience integrating APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, complex UIs and debugging issues in production.
• Strong foundation in backend concepts like databases, and API implementation and integration with REST, gRPC or similar interface protocols.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in frontend architecture, access control concepts, and frontend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications: 

• Experience with Protocol Buffers and gRPC, and TypeScript/JavaScript based backend frameworks and services
• Experience with Vitess or other large-scale SQL platforms.
• Experience integrating with internal and external APIs
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build modern customer facing applications that are designed to deliver our core product offerings and exceed customer expectations.
• Work on technically challenging solutions at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help build the applications that are central to Backblaze’s product offerings for both the present and future
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Organization Services team. This team builds the core backend services that power how customers model, manage, and secure organizations in Backblaze. That includes organization and account lifecycle management, identity and access foundations, and a modern role-based access control system that governs access to resources at scale.

About the Role

In this role, you will design and build highly available backend services and APIs in our Kotlin/Java ecosystem and will work on front-end applications written in React and Typescript. You will work on systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building foundational platform capabilities, can reason rigorously about security and correctness, and is comfortable owning complex systems through design, implementation, rollout, and operation. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable backend services and APIs in Kotlin and Java, with strong attention to performance, reliability, and long-term maintainability.
• Develop core platform capabilities, including organizational resource hierarchies and access policies.
• Partner with adjacent platform and product teams to integrate with authentication, storage, billing, and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including schema design, migrations, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services, MySQL/Vitess, and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, QA, Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production backend services.
• Strong experience with Java and/or Kotlin in a production environment.
• Experience designing and evolving APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, reliable distributed systems and debugging issues in production.
• Strong foundation in data modeling and relational database development, including MySQL or similar systems.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in secure system design, access control, and backend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications:

• Experience with Protocol Buffers and gRPC, including schema evolution and service design.
• Experience with Vitess, sharded relational systems, or other large-scale SQL platforms.
• Experience building identity, access management, policy, or authorization systems.
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build foundational platform and security capabilities used by customers around the world.
• Work on technically meaningful problems at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help shape systems that are central to Backblaze’s enterprise and platform strategy.
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About The Role

Konrad Group is looking to hire full-time Senior Quality Assurance Engineers. The ideal candidate will be responsible for interacting with project stakeholders to understand project requirements, create documentation, and lead and execute QA processes. The Senior QA Engineer will create Test Plans and execute them in accordance with the SDLC while performing rigorous testing to ensure overall project success.
Our engineering teams work in smaller groups based on project size, collaborating closely with project management and our quality engineering specialists. We strive to create a work environment that encourages innovation, collaboration, career advancement and personal fulfillment.

What You'll Do

Carry out a variety of test requirements on a project-by-project basis, including:

• Manual functional and behavioral testing.
• Device, operating system, and browser support testing.
• User experience testing.
• Front-end test automation with Selenium Java, Cypress, Robot Framework with Python or Playwright.
• Mobile automation experience using Appium with Java.
• Create and maintain automation test scripts for different frameworks such as Cucumber.
• Performance, penetration/security, regression, smoke testing, etc.
• Working knowledge of automation tools for preceding testing types above is also a mustCreate informative and thorough defects in JIRA, Azure DevOps and verify defect fixesWork creating and maintaining CI/CD for automation tests using tools such as GitHub Actions, Gitlab Jobs, Jenkins among others. 
• Interact with Project Management and Development teams to understand test schedules and deadlines.
• Create project health reports and keep stakeholders informed on overall project health.
• Triage and escalate issues based on severity and significance to the project.
• Confirm consistency in experience across multiple browsers and devices.

Qualifications

General QA Skills

• Bachelor Degree in Software Development or similar
• 4+ years of experience in QA roles
• 1+ years of experience in Automation QA jobs
• Technical certifications is a plus
• Knowledge of Windows, OS X, iOS and Android operating systems
• Excellent English communication skills, written and verbal, are required
• Deep knowledge of industry standard testing practices and processes
• Ability to triage and prioritize defects effectively
• Proficiency with all standard browsers and operating systems, desktop and mobile

Working knowledge and proficiency or ability to work with Konrad Group's technology stack:

• JIRA for SDLC management
• GIT for version control
• Experience with enterprise level test management software such as Zephyr or TestRail
• Knowledge of how to build for Android, iOS, or web from repository a big plus
• Ability to learn new technologies and tools quickly

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package 
• Parental Leave Program
• Annual tech & travel allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About The Role

Konrad Group is looking to hire full-time Quality Assurance Engineers. The ideal candidate will be responsible for interacting with project stakeholders to understand project requirements, create documentation, and lead and execute QA processes. The QA Engineer will create Test Plans and execute them in accordance with the SDLC while performing rigorous testing to ensure overall project success.
Our engineering teams work in smaller groups based on project size, collaborating closely with project management and our quality engineering specialists. We strive to create a work environment that encourages innovation, collaboration, career advancement and personal fulfillment.

What You'll Do

Carry out a variety of test requirements on a project-by-project basis, including:

• Manual functional and behavioural testing
• Device, operating system, and browser support testing
• User experience testing
• Front-end test automation with Selenium or other automation frameworks
• Performance, penetration/security, regression, smoke testing, etc.
• Working knowledge of automation tools for preceding testing types above also a plus
• Create informative and thorough defects in JIRA and verify defect fixes
• Interact with Project Management and Development teams to understand test schedules and deadlines
• Create project health reports and keep stakeholders informed on overall project health
• Triage and escalate issues based on severity and significance to project
• Confirm consistency in experience across multiple browsers and devices

Qualifications

General QA Skills

• Bachelor Degree in Software Development or similar
• 1+ years of experience in QA roles
• Technical certifications is a plus
• Knowledge of Windows, OS X, iOS and Android operating systems
• Excellent English communication skills, written and verbal, are required
• Knowledge of industry standard testing practices and processes
• Ability to triage and prioritize defects effectively
• Proficiency with all standard browsers and operating systems, desktop and mobile

Working knowledge and proficiency or ability to work with Konrad Group's technology stack:

• JIRA for SDLC management
• GIT for version control
• Experience with enterprise level test management software such as Zephyr or TestRail
• Knowledge of how to build for Android, iOS, or web from repository a big plus
• Ability to learn new technologies and tools quickly

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Parental Leave Program
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us.

About the Role

We are seeking an Application Security Engineer to improve application security across the software used to enable Backblaze B2 Cloud Storage and Computer Backup. The primary role is to build security into how the product is used, how data is stored and how customers can use it. This role will require development skills and application security knowledge to build security into the product and new features. Leveraging AI is key. 

This is a hands-on role that requires application development knowledge. This role is expected to know and use the latest AI to help with both development and security. The primary requirements include; development in common web languages, application security and AI tool usage.

• Leverage AI tools and software for
• Building new and maintaining existing software security features
• Meeting evolving software security needs in existing software
• Developing new components as needed
• Perform security assessments and code reviews on internal and external customer-facing applications
• Work closely with engineers to remediate security vulnerabilities using AI tools
• Develop security automation and tooling to improve security
• Support bug bounty program and vulnerability handling
• Investigate newly reported vulnerabilities
• Determine ways to remediate them
• Provide guidance to engineering based on known vulnerabilities found in existing applications
• Understanding cryptography and secure authentication
• Knowledge of cloud environments and security they provide
•  
• Support and develop on large software stack using
• Apache Tomcat running across a large number of servers
• JavaServer Pages (JSP) containing older features
• Node/JavaScript developed features and pages
• An architecture split among many different servers – supporting browsers and custom client software
• Strong security knowledge across large software stacks running on multiple servers
• Ability to reach out and learn about technologies or implementations as necessary

The Right Fit:

• Application Development and Security knowledge
• AI knowledge and experience using it for development & security
• Understanding of: AI Frameworks and tooling, core web security, common web security flaws, coding agents
• Strong understanding of OWASP Top 10 vulnerabilities
• Experience with security testing tools such as:
• SAST / DAST scanners
• Fuzzing tools
• Vulnerability scanners
• Familiar with web technologies: HTTP, REST APIs, etc.
• Experience with Web Applications, Cloud Systems and Linux Environments
• Determining how new and old security needs can leverage AI workflows and integrations to improve them
• AI Coding tools such as Gemini, Claude Code, ChatGPT, Cursor or others
• Experience with programming languages such as: Java, JSP, JavaScript, TypeScript, Go, Python and C/C++

Why Backblaze

• Build secure software used by companies worldwide
• Work at the intersection of AI, data, and cloud storage
• Collaborate with experienced engineering, security, product, and QA teams
• Competitive compensation and benefits
• Remote-first culture supporting work-life balance

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Senior Quality Assurance Engineer (19518), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Estimate testing efforts based on technical specifications and participate in early planning phases to ensure comprehensive quality coverage across the SDLC
• Design, document, and execute functional, regression, performance, and acceptance test cases, ensuring software stability, reliability, and usability
• Identify, document, and validate defects, measure product stability through test metrics, and escalate risks impacting delivery timelines or quality
• Manage and prioritize the automation backlog, collaborate with automation engineers to increase test coverage, and leverage Agentic AI tools to enhance productivity and testing efficiency

Qualifications and Skills 

• Bachelor’s or Master’s degree in Geology, Geophysics, Computer Science, or a related Engineering discipline
• 5+ years of experience in Quality Assurance within complex software environments, preferably in geoscience or energy industry domains
• Strong experience designing and executing manual regression, functional, and performance testing strategies
• Hands-on experience managing test cases and defects using tools such as Azure DevOps or similar platforms
• Experience working with OpenWorks/Oracle databases and managing synthetic or project-based data sets
• Solid understanding of CI/CD principles and tools (e.g., GitLab) within Agile environments
• Proficiency working across both Windows and Linux platforms
• Hands-on experience using automation tools and frameworks to increase quality coverage
• Experience leveraging Agentic AI or AI-powered tools to improve productivity and quality processes
• Strong communication skills, collaborative mindset, and ability to work effectively in distributed global teams while mentoring junior members

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

This role is part of the team responsible for delivering enterprise-level digital solutions using Adobe Experience Manager (AEM). The Back End Developer will act as a key contributor, providing expertise in AEM Cloud and Java development, and supporting the implementation process through high-quality, scalable code. You will collaborate closely with the Technical Lead, Technical Director, Project Management, and Frontend teams to deliver efficient and reliable solutions. This role is in the organization to provide expertise in specific platforms that are commonly leveragedby clients. Output of this role is to develop code as a part of the implementation process.

You Will:

• Act as a subject matter expert in platform development, primarily working on Adobe Experience Manager (AEM Cloud) projects
• Support technical design and backend development in collaboration with Tech Leads and Project Managers
• Develop unit test cases and perform unit testing
• Build and maintain integrations between AEM and other enterprise systems (RESTful services, APIs)
• Troubleshoot and resolve issues within the AEM platform and related services
• Manage and support content deployment workflows within AEM Cloud
• Collaborate closely with frontend developers to ensure seamless integrations
• Participate in Agile workflows, including ticket management, status updates, and documentation (Jira, Confluence)
• Support QA teams during testing phases and contribute to overall product quality
• Be a source of expertise on platform development projects [e.g., Adobe Experience Manager projects]
• Develop and maintain backend services [e.g., sling servlets, sling models, OSGi components andservices, workflows, etc. for AEM.]
• Develop Unit test cases and perform unit testing
• Manage and develop the integrations between various systems and the platform
• Troubleshoot issues that arise on the platform [e.g., AEM]
• Manage and maintain the content deployment workflows in the platform
• Support quality assurance team in testing activities

You Have:

• Hands-on experience with:
  • Adobe Experience Manager (AEM), ideally AEM Cloud
  • Java development (core and frameworks)
  • RESTful web services and system integrations
  • Frameworks and tools such as Sling, JCR, OSGi
  • Git / Bitbucket
  • Jira and Confluence
  • Web development tools and frameworks [JSP, JavaScript, HTML 5 and CSS]
  • Using Code Editors like Visual Studio Code, IntelliJ IDEA or similar
• Ability to build systems that are easy to use, maintainable and scalable
• Ability to effectively contribute to enterprise-grade development projects
• Good understanding of the need to test and document your code with an excellent attention to detail
• Ability to deliver maintainable and scalable code on time
• Ability and desire to thrive in a fast-paced, client-service environment
• Ability to learn and adapt to new technologies quickly
• Excellent verbal and written communicator, ability to speak tech to non-tech people
• Should be able to efficiently update on task status, blockers, dependencies on time
• Moderate experience in platforms and content management systems [Adobe Experience Manager]

Nice to have:

• JIRA, Confluence, SharePoint Site is an asset
• Docker, Vagrant, Chef or Puppet is an asset
• Configuring web servers such as Apache or NGINX is an asset
• Configuration management is an asset [e.g., OSGi configurations]
• Using and configuring build automation tools [Maven, Jenkins, TeamCity, Bamboo]

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

The Senior Analyst, Information Security will be a part of the team responsible for assisting clients and prospects with security and privacy inquiries, managing the daily flow of questionnaires, assessments, and trust related requests, and security and compliance strategy to protect Movable Ink’s platform. You'll work closely with leaders from around the organization to support a strong security posture aimed at protecting our customers' data. This includes ensuring that information security controls are operating effectively and incrementally improved.

Responsibilities:

• Triage, prioritize, and manage incoming client and prospect security requests across email, Zendesk, and other intake channels.
• Investigate and troubleshoot complex issues, perform root-cause analysis, provide advice on risk management strategies, and support the implementation of risk mitigation measures 
• Review various manual processes across the program and find innovative solutions to use automation where possible for process efficiency 
• Coordinate across a variety of teams to gather information and resolve client inquiries
• Perform light TPRM intake and triage, including logging new vendor requests and coordinating basic review steps.
• Support the TPRM process by tracking vendor assessments and maintaining status visibility for stakeholders.
• Assist with internal and external audits, ensuring security practices comply with relevant regulations.
• Stay informed of industry trends, security threats, and regulatory changes, recommending adjustments to access control policies as needed.

Qualifications:

• 3-5 years of experience in a security analyst focused role
• Foundational knowledge of information security, compliance, and SaaS environments
• Experience working with ticketing platforms and Trust Center platforms (or similar tools)
• Excellent troubleshooting skills and the ability to logically think through problem resolution
• Strong communication skills across all levels and departments of the organization
• Must possess high attention to detail and the ability to prioritize work while successfully managing multiple projects and deadlines with minimal oversight
• Exposure to privacy or security-related compliance frameworks preferred (e.g., SOC2, ISO 27,000 series, and GDPR)
• Security related certification(s) a plus

This role is part of the team responsible for delivering enterprise-level digital solutions using Adobe Experience Manager (AEM). The Back End Developer will act as a key contributor, providing expertise in AEM Cloud and Java development, and supporting the implementation process through high-quality, scalable code. You will collaborate closely with the Technical Lead, Technical Director, Project Management, and Frontend teams to deliver efficient and reliable solutions. This role is in the organization to provide expertise in specific platforms that are commonly leveragedby clients. Output of this role is to develop code as a part of the implementation process.

You Will:

• Act as a subject matter expert in platform development, primarily working on Adobe Experience Manager (AEM Cloud) projects
• Support technical design and backend development in collaboration with Tech Leads and Project Managers
• Develop unit test cases and perform unit testing
• Build and maintain integrations between AEM and other enterprise systems (RESTful services, APIs)
• Troubleshoot and resolve issues within the AEM platform and related services
• Manage and support content deployment workflows within AEM Cloud
• Collaborate closely with frontend developers to ensure seamless integrations
• Participate in Agile workflows, including ticket management, status updates, and documentation (Jira, Confluence)
• Support QA teams during testing phases and contribute to overall product quality
• Be a source of expertise on platform development projects [e.g., Adobe Experience Manager projects]
• Develop and maintain backend services [e.g., sling servlets, sling models, OSGi components andservices, workflows, etc. for AEM.]
• Develop Unit test cases and perform unit testing
• Manage and develop the integrations between various systems and the platform
• Troubleshoot issues that arise on the platform [e.g., AEM]
• Manage and maintain the content deployment workflows in the platform
• Support quality assurance team in testing activities

You Have:

• Hands-on experience with:
  • Adobe Experience Manager (AEM), ideally AEM Cloud
  • Java development (core and frameworks)
  • RESTful web services and system integrations
  • Frameworks and tools such as Sling, JCR, OSGi
  • Git / Bitbucket
  • Jira and Confluence
  • Web development tools and frameworks [JSP, JavaScript, HTML 5 and CSS]
  • Using Code Editors like Visual Studio Code, IntelliJ IDEA or similar
• Ability to build systems that are easy to use, maintainable and scalable
• Ability to effectively contribute to enterprise-grade development projects
• Good understanding of the need to test and document your code with an excellent attention to detail
• Ability to deliver maintainable and scalable code on time
• Ability and desire to thrive in a fast-paced, client-service environment
• Ability to learn and adapt to new technologies quickly
• Excellent verbal and written communicator, ability to speak tech to non-tech people
• Should be able to efficiently update on task status, blockers, dependencies on time
• Moderate experience in platforms and content management systems [Adobe Experience Manager]

Nice to have:

• JIRA, Confluence, SharePoint Site is an asset
• Docker, Vagrant, Chef or Puppet is an asset
• Configuring web servers such as Apache or NGINX is an asset
• Configuration management is an asset [e.g., OSGi configurations]
• Using and configuring build automation tools [Maven, Jenkins, TeamCity, Bamboo]

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Support Engineer to join our team!

About the Role:

This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.

What you'll do:

• Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
• Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
• Manage escalations received from the account administration team and other groups.
• Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
• Troubleshoot a variety of integrations.
• Act as a technical resource to the CSM and other sales teams.
• Conduct detailed investigation of reported "Bugs" to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
• Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.
• Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.
• Provide Integration Training to the team via "Get Familiar With" meetings.
• Track issues using task management systems like JIRA.
• Monitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).
• Utilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).
• Implement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).

The Right Fit:

• Experience in customer-facing technical support.
• Foundational Understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).
• Competence and familiarity with technical concepts involving networking and filesystems.
• Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce).
• Ability to learn new technologies quickly and a drive for personal development.
• Experience with API usage and Python familiarity (installation and use).
• Comfortable with AI Agents and Tools to enhance productivity.
• Minimum 2-3 years of experience. 

Nice to Have:

• Expertise/Experience with Text Shells (Powershell, Bash, and Terminal).
• Scripting and Automation Experience or Familiarity.
• Backblaze Backup Troubleshooting Expertise, including error codes, Bztransmit Errors, and Installation Errors.
• Networking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.
• General knowledge of Internet protocols, Computing, data collection, and analysis.
• Familiarity with data visualization tools (Opensearch and Grafana).

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

• We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face. 
• We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company. 
• We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.  

Summary:

As a Senior Data Strategy & Analytics Analyst, you will play a key role in ensuring high-quality data delivery, improving reporting frameworks, and supporting deeper analysis to inform internal decision-making. This role builds on strong data foundations and introduces more advanced analytical thinking, while maintaining a focus on scalable execution and operational excellence.

You will work closely with internal and cross-functional teams to enhance data processes, support performance analysis, and contribute to more efficient and data-driven decision-making across accounts.

What You Will Do:

• Manage digital media, third party, and client data across multiple clients.
• Lead data ingestion, QA, transformation, and validation processes for complex datasets.
• Design, build, and maintain scalable dashboards and reporting solutions (e.g., Tableau, Datorama, Looker, Power BI) aligned with business needs.
• Identify, troubleshoot, and proactively resolve data discrepancies, tracking issues, and reporting gaps.
• Support the analysis of performance trends, helping internal teams better understand drivers and areas of opportunity.
• Contribute to deeper analyses and structured approaches that inform optimization and decision-making.
• Partner with cross-functional teams to understand data needs and deliver clear, actionable outputs.
• Collaborate closely with US-based leads to gain exposure to client needs, business context, and performance drivers.
  Contribute to automation of reporting and data workflows to improve efficiency and scalability.
• Support improvements in data processes and help identify opportunities to streamline operations.
• Develop an understanding of how data flows across systems and support data integration efforts.
  Collaborate with technical teams to support data-related initiatives and troubleshooting.
• Help standardize data workflows, documentation, and best practices across accounts.
  Gain exposure to more advanced methodologies (e.g., testing approaches, structured analyses) as part of ongoing development.
• Develop strong familiarity with digital marketing platforms, data structures, and internal tools.

Must Have:

• 3+ years of experience in data, analytics, or digital marketing environments.
• Strong analytical and problem-solving skills, with the ability to work through ambiguous or undefined challenges.
• Advanced proficiency in Tableau, SQL and strong Excel or GSheets skills (mandatory).
• Experience working with large datasets and multiple data sources.
• Experience building dashboards or reporting solutions.
• Ability to manage multiple priorities and work independently.
• Strong communication skills in English (B2+/C1 level).
• High attention to detail and strong sense of ownership.
• Exposure to AI tools or a strong willingness to develop skills in AI-driven solutions and automation.
• Ability to work in a fast-paced, team-oriented environment.
• Bachelor Degree in Data Analytics, Computer Science or related fields. 

Nice to Have:

• Experience with other data visualization tools (e.g., Datorama, Looker, Power BI).
• Exposure to digital marketing or media analytics.
• Familiarity with statistical concepts, testing methodologies, or performance analysis frameworks.
• Exposure to scripting or automation tools (e.g., Python).
• Interest in more technical aspects of data (e.g., data pipelines, data architecture).
• Experience supporting cross-functional teams with data-driven insights.

Benefits & Perks

• Competitive health and dental benefits.
• Tuition reimbursement and training stipend.
• Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend.
• “Work from Anywhere” 4 weeks per year.
• Stocked kitchen, and other team outings.
• Collaborative and friendly work space, easily commutable location.
• Volunteering & altruism opportunities.
• Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated.
• If something is important to you that’s not listed here, let us know!

Career & Development Focus

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events.
• Opportunities to pursue business related side projects and Hackathons.
• Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups.
• Opportunity to work with cutting edge technology and industry thought leaders.
• Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees.

**All applications must include a Resume & Cover Letter in English to be considered. 

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

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