About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As an Endpoint System Engineer (3+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, Hexnode has the perfect opportunity for you! We’re seeking a highly motivated and customer-centric Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you’ll be instrumental in ensuring our clients get the most out of Hexnode’s cutting-edge Unified Endpoint Management (UEM) solution. You’ll be more than just a technical support agent – you’ll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities:

You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.This involves asking insightful questions and actively listening to their responses.Handle incoming technical quires, via calls, emails, and chat messages from the Customers,experiencing technical issues. This might involve recommending specific configurations,integrations, or workflows that will best serve the client.

• Diagnose and troubleshoot technical issues related to our product. You’ll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.
• You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up to date with the latest features and updates of our unified endpoint management product. You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines.
• Provide product training to clients and internal teams as needed. Document and track support issues to maintain a comprehensive knowledge base.
• Communicate effectively with customers, keeping them informed of the status of their tech requests. You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception of Hexnode.
• Ensure a high level of customer satisfaction through professional and courteous communication. You're on the front lines, interacting directly with potential clients. This gives you valuable insights into market trends, customer needs, and areas where Hexnode can improve. You should actively collect this feedback and share it with the product development team.

Requirements

• Excellent communication skills: You can clearly and concisely explain technical concepts to both technical and non-technical audiences and · effective communication with interpersonal skills.
• Strong problem-solving abilities: Proven experience in technical support or a similar customer-facing role and the ability to identify the root cause of issues and implement effective solutions.
• Technical aptitude: Excellent troubleshooting and problem-solving skills. Should be comfortable working with technology and eager to learn new systems. Prior experience in a IT management, , Asset management, and Cybersecurity or relevant environment and a strong understanding of UEM and related technologies is a plus.
• Strong organizational skills: You can manage multiple tasks and prioritize effectively in a fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit and the ability to work independently and collaboratively in a fast-paced environment.
• A team player mentality: You thrive in a collaborative environment and are willing to go the extra mile to support your colleagues.• Bachelor’s degree in a relevant technical field or equivalent work experience. (BE in
• Computer Science & Engineering, Electrical & Electronics Engineering, Electronics Engineering etc….).

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

As an Solution Engineer, you will be a key player in shaping the success of our product by collaborating with the sales and product development teams. You will be responsible for understanding customer needs, presenting product demonstrations, and showcasing the value of our product.

Responsibilities:

• Engage with potential clients to understand their business requirements and challenges.
• Conduct a thorough needs analysis to align our product with customer needs.
• Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.
• Customize demonstrations to address specific customer requirements and pain points.
• Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.
• Collaborate with the product development team to stay informed about the latest features and updates.
• Work closely with the sales team to provide technical expertise during the sales process.
• Collaborate with the marketing team to develop and enhance sales collateral and presentations.
• Build and maintain strong relationships with key stakeholders, including IT decision-makers.
• Address customer inquiries and concerns during the presales process.
• Stay informed about industry trends, competitor products, and market demands.
• Provide feedback to the product development team based on customer interactions.

Requirements:

• Bachelor’s degree in a relevant technical field or equivalent work experience.
• Minimum 3+ years of professional Pre-sales experience required specifically in technical sales or a similar customer-facing role within the SaaS industry, with a strong focus on complex structured products.
• Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.
• Strong technical acumen and the ability to understand and articulate complex technical concepts.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in the MDM/UEM (Unified Endpoint Management) domain is a plus.

 Job Summary

We are seeking a highly motivated QA Automation Engineer to design, develop, and maintain automated testing frameworks while ensuring the quality of SaaS and eCommerce applications.

The role requires strong expertise in Salesforce and SAP systems, hands-on experience with automation tools, and a solid understanding of end-to-end business workflows. The ideal candidate is proactive, detail-oriented, and collaborative, with a focus on continuous improvement in an Agile environment.

What You'll do:

Automation & Test Execution

• Develop and maintain automated test scripts using Selenium, Playwright, or APEX.
• Design scalable automation frameworks for Salesforce and SAP integrations.
• Create and execute test cases including functional, regression, sanity, smoke, and exploratory testing.
• Identify automation opportunities to improve efficiency and reduce manual effort.

E-Commerce & Integration Testing

• Perform end-to-end testing across Salesforce (Sales, Service, Commerce Cloud) and SAP (FICO, BRIM, MM, GRC).
• Validate eCommerce workflows: product catalog, search, cart, checkout, pricing, promotions, and order management.
• Test integrations between Salesforce, SAP, and external systems (e.g., payment gateways).
• Ensure accurate data flow and business process validation across systems.

API, Performance & CI/CD

• Design and maintain API test automation for REST services using Postman/SOAP UI.
• Execute performance testing using JMeter or LoadRunner.
• Integrate automated test suites into CI/CD pipelines (Jenkins, GitLab CI/CD).

Defect Management & Quality Assurance

• Identify, log, track, and retest defects to ensure timely resolution.
• Perform production smoke testing post-deployment to ensure system stability.
• Maintain test suites (Smoke, Sanity, Regression) for optimal coverage.

Agile Collaboration & Test Management

• Participate in Agile ceremonies (Sprint Planning, Stand-ups, Grooming).
• Collaborate with developers, product owners, and stakeholders for requirement clarity and testability.
• Maintain test data, ensure environment readiness, and keep Jira updated with accurate statuses and comments.

Continuous Improvement & Mentorship

• Continuously improve testing processes, tools, and frameworks.
• Maintain clear documentation of test strategies and execution.
• Mentor team members and promote automation best practices.

Technical Skills

• Strong programming skills in Java or Python.
• Proficiency in JavaScript/TypeScript.
• Experience with Selenium, Playwright (preferred), and APEX.
• Expertise in API testing and performance testing tools.

Integration & Tools

• Strong understanding of SaaS applications and end-to-end integration testing.
• Experience with CI/CD tools (Jenkins, GitLab CI/CD) and version control (Git).
• Experience with Jira or similar tools.

What you bring:

Experience: Proven experience as a Test Automation Engineer or similar role with
hands-on experience in automated testing of Salesforce / SAP systems.

Technical Skills:

• Proficiency in modern web technologies (JavaScript/TypeScript).
• Strong programming skills in Java/ Python
• Hands-on experience with testing tools like Selenium, Playwright, APEX
• Good to have experience in Playwright.
• Expertise in API testing tools (Postman, SOAP UI) and performance testing (JMeter, LoadRunner).
• Integration Testing: Familiarity with SaaS applications and full-stack integration testing.

Tools & Platforms:

• Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
• Knowledge of version control systems like Git
• Preferred Qualifications:
• Familiarity with Agile/Scrum methodologies.
• Experience working in B2B SAAS Company.
• Expertise in security testing methodologies.

#LI-VG1

#LI-Hybrid

Senior Software Software Engineer – (Full Stack):

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life (Responsibilities)

• Independently design and implement well-defined features across the full stack with minimal day-to-day guidance.
• Collaborate with Product Managers, UX designers, QA, and fellow engineers to translate requirements into working software.
• Develop and maintain frontend features using React or Angular, focusing on usability and performance.
• Contribute to backend services using Java, Kotlin, or .NET (expertise in one is sufficient; .NET is not mandatory).
• Build and consume RESTful APIs and integrate with internal systems.
• Write clean, maintainable, and testable code aligned with Toast engineering standards.
• Participate actively in code reviews—both receiving and providing constructive feedback.
• Troubleshoot production and non-production issues within owned areas and contribute to root-cause analysis.
• Use Gradle or Maven, Git, and standard development workflows effectively.
• Apply AI-assisted development tools (e.g., Claude Code, Cursor, Devin) to improve development speed and quality.
• Support team delivery during critical phases when needed, including production issues and urgent fixes.
• Consistently delivers on commitments with predictable cycle time for scoped work.
• Demonstrates ownership of components or features but does not yet own large systems end-to-end.
• Understands and follows established architectural patterns and engineering best practices.
• Proactively communicates progress, risks, and dependencies.
• Seeks feedback and continuously improves technical depth and execution quality.

What you'll need to thrive (Requirements):

• A minimum of Bachelor’s degree in any area, or any other related discipline.
• 6+ years of experience in software or full-stack development.
• Strong hands-on experience with frontend frameworks such as React or Angular.
• Solid backend development experience in Java, Kotlin, or .NET.
• Experience building and consuming RESTful APIs.
• Proficiency with Git and modern branching workflows.
• Working knowledge of SQL and NoSQL databases, including basic schema design and querying.
• Experience with cloud platforms, preferably AWS.
• Familiarity with Gradle or Maven for build and dependency management.
• Experience working in Agile/Scrum teams.
• Strong problem-solving skills and attention to code quality.
• Effective written and verbal communication skills.

Nice-to-Have 

• Exposure to AI-assisted development tools (Claude Code, Cursor, Devin).
• Basic understanding of CI/CD pipelines and deployment workflows.
• Experience working in a large-scale SaaS or product engineering environment.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About Druva :

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Location: Chennai, India

Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today’s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit druva.com and follow us on LinkedIn, X and Facebook.

Druva is hiring an exceptional  Account Executive for the Mid-Market segment in India, responsible for building the sales pipeline, and closing business within the defined sales territory for both existing and new customers. The role will report directly to the Country Manager, India & SAARC.

The ideal candidate should be a highly motivated self-starter who enjoys both the challenges and rewards associated with a successful scale-up company. The ideal candidate will be detail oriented, process driven, and consultative in their sales approach. You should have a consistent track record of success in achieving new customer acquisition, managing incremental revenue bookings from both existing and new customers, as well as working with national and regional channel partners. In addition you should be comfortable selling a solution and technologies within a SaaS scale-up environment to IT contacts at a variety of levels within an organization.

Responsibilities:

• Manage sales in the assigned territory (hybrid role; existing customers and new business)
• Execute on the full sales cycle end to end at Mid-Market accounts, from initial contact to point of sale.
• Work closely with counterparts in Renewals to ensure Druva customer subscription renewals and to avoid churn and downsell in existing customers
• Support and work with channel partners to scale sales reach in the region. Includes resellers and distributors.
• Establish awareness of Druva’s solution, generate leads, communicate the value proposition, and close deals in the region.
• Deliver awe-inspiring product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve business problems.
• Attain a deep understanding of Druva’s solutions and its competitive positioning in the market. Be a subject matter expert.
• Lead creation of proposals and responses to RFIs/RFPs working in conjunction with the Solution Engineer.
• Reporting: Maintain a complete and timely report of the regional pipeline in the assigned territory.
• Prepare, communicate, and execute to a thorough business plan.
• Meet or exceed revenue quota.

Qualifications:

• 5+  years of software sales experience (Backup or SaaS experience a plus)
• Experienced  in  selling into the IT organizations of Mid-Market customers in India.  We will want to see strong and consistent earnings background
• Experience managing and selling through a channel.
• Strong technical acumen
• Willingness to travel up to 30%, mostly domestic..
• Fluency in English
• College degree from a top-tier university (Masters or MBA a plus)

Personal Attributes:

• Entrepreneurial spirit: passionate about joining a scale-up, adaptable to changing situations
• Technologist: understand the problems faced by today's IT organizations and how to apply current technologies to solve them
• Self-starter: take responsibility and do what it takes to get the job done with minimal direction
• Team Player: build relationships across Druva’s regional and global organization, sharing and learning from others
• Organized:  lead complex efforts and initiatives, breaking them down into tasks, and clearly communicate progress
• Pragmatic: analyze trade-offs and prioritize tasks in order to achieve important objectives
• High professional standards: a commitment to individual and organizational excellence
• Excellent verbal and written communications skills: succinctly and clearly communicate with customers, peers, and management

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, MySQL, Spring Framework, Hibernate, Apache Flink, Apache Hudi, Clickhouse and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, Kotlin, MySQL, Spring Framework, Hibernate and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

 About the role and what you'll be doing: 

Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution. 

What we are looking for

• Well versed in the hosting technology and outsourcing services landscape
• Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level
• Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)
• Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)
• Experienced in planning and executing discovery and design workshops internally and at client sites
• Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers
• Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)
• Familiar with complex sales cycles and contracting process
• Familiar with and can help create financial (pricing) models to support technical solutions

Job Responsibilities / Key Tasks:

• Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)
• Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients
• Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
• Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
• Push for higher value/value added services and solutions in line with Ensono's offerings
• Present technical solutions and business cases to a wide variety of internal and external audience
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
• Work with finance and pricing teams to create simple pricing to multi-year pro-forma models
• Help build the commercial construct and pricing for IT outsourcing, and large managed services deals
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)
• Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation
• Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects
• Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing
• Participate in Industry Conferences and Consulting Reviews

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions
• Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater
• Complete understanding of the sales process for complex technical solution selling including ITO deals
• Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals
• Strong analytical and reasoning skills related to technical, contractual and financial issues
• Broad technical knowledge in data center, hosting, and hybrid cloud technologies
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance
• Deep understanding of IT services outsourcing solutions
• Hybrid environment solutioning experience with the following:
  • Public cloud platforms (AWS, Azure, GCP, OCI)
  • Hypervisor Environments (VMware, Openshift) - Preferred
  • IBM Power (IBMi, AIX, Linux on Power)
• Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.
• Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients

Skills and Key Attributes

• Strong presentation, communication, and influencing skills at a C-level
• Independent, Self-directed, Results oriented
• Strong empathy, self-awareness and interpersonal skills
• Business and customer-oriented player with strong team orientation
• Ability to manage periods of high project demand, short deadlines and operate under pressure

Education and Experience

• 15+ years of experience with at least 10+ years with a service provider and/or cloud MSP
• Bachelor’s degree in Computer Science, Engineering or other technical disciplines
• Major Industry accreditations / certifications a plus

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
  
  As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passio

IBM i and Expert Infrastructure Solution Architect

• Serving as a thought leader in IBM i and hybrid infrastructure solutions, leveraging deep expertise in:

  • IBM i (AS/400, iSeries) platform architecture, modernization, and operations

  • Traditional and hybrid infrastructure: data center, private cloud, and hosted environments

  • Managed Services including Backup & Recovery, High Availability, and Disaster Recovery

  • Professional Services and Consulting engagements for infrastructure transformation

  • Security and compliance frameworks tailored to IBM i and enterprise infrastructure

• Partnering with Business Development Executives to build a robust sales pipeline, co-leading strategic campaigns to secure new opportunities and exceed revenue goals

• Engaging directly with clients to understand business and technical requirements, aligning them with Ensono’s IBM i and infrastructure offerings to deliver differentiated, value-driven solutions backed by compelling financial business cases

• Establishing and nurturing relationships with key stakeholders such as CIOs, CTOs, Infrastructure VPs, and other decision-makers across target accounts

• Representing Ensono’s IBM i and infrastructure capabilities to both prospective and existing clients, setting realistic expectations and positioning Ensono as a trusted advisor

• Leading solution design efforts, including technical architecture, migration strategies, and modernization roadmaps for IBM i and broader infrastructure environments

• Driving proposal development, including RFP responses, Statements of Work, and solution presentations tailored to client needs

• Collaborating with Service Delivery and Engineering teams to ensure seamless pre- and post-sales support, including documentation, diagrams, and technical briefings

• Developing internal expertise on IBMi and infrastructure technologies, delivering ongoing technical training to Sales, Delivery, and Support teams

• Providing strategic insights to sales, marketing, operations, and product teams based on industry trends, client feedback, and competitive intelligence

• Achieving and surpassing performance targets related to opportunity support, deal closures, and internal enablement initiatives

Required Qualifications 

• A. /B.S. Degree is required (exceptions if offset by professional experience and track record)

• At least 5 years of enterprise sales experience in a pre-sale’s solution engineer or solutions architect role

• Cloud certifications in either AWS, Azure, or Google Cloud

• Hands on Skills:

  • Knowledgeable in AS/400

  • Private Cloud

Preferred Qualifications

• Proven experience in scoping, sizing, and solutioning IBM i and infrastructure services in professional services engagements with enterprise clients

• Hands-on operational experience in delivering and managing IBM i environments, hybrid infrastructure solutions, and professional services offerings

• Demonstrated success in selling IBM i and infrastructure managed services into Fortune 2000 accounts as the technical sales lead

• Strong technical and financial acumen in developing pricing models for infrastructure modernization, IBM i migration, and managed services

• Deep understanding of IBM i architecture, LPARs, Power Systems, and integration with broader infrastructure ecosystems (Windows, Linux, cloud-hosted environments)

• Significant experience in designing high availability, distributed infrastructure solutions, including hybrid cloud, private cloud, and hosted data center models

• Familiarity with Professional Services and Consulting engagements, including assessments, migrations, and modernization roadmaps for legacy platforms

• Ability to develop a deep understanding of industry trends, competitive offerings, and evolving client needs in the infrastructure and IBM i space

• Solid grasp of competitive landscape in infrastructure and IBM i managed services, with the ability to position Ensono’s offerings effectively

• Proven ability to build and maintain executive-level relationships across IT, Infrastructure, Finance, and other key decision-making functions

• Track record of managing multiple concurrent opportunities across diverse business units and collaborating with Business Development Executives

• Strong research and industry insight skills to support consultative selling and align infrastructure solutions with clients’ strategic business priorities

• Demonstrated success in both new logo acquisition and account expansion within existing IBM i and infrastructure client portfolios

• Understanding of target industries such as manufacturing, retail, healthcare, financial services, and solution areas including:

  • IBM i modernization and hosting

  • Data center consolidation and migration

  • Backup, HA/DR, and security services

  • Hybrid cloud enablement and infrastructure automation

  • Networking, virtualization, and systems administration

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About the Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership.

What You'll Do

• Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
• Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
• Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
• Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
• Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
• Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
• Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
• Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
• Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
• Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
• Identify reusable integration patterns and AI workflow templates and formalize them for the team library
• Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
  
  

What We're Looking For

• 5–8 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
• Strong proficiency in Java (required) and one or more of: Python or Ruby - writes clean, production-grade code with test coverage, clear design rationale, and a standard other engineers can follow
• Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
• Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
• Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
• Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
• Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
• Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
• Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
• Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
• Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Deep familiarity with enterprise integration patterns and a track record of applying them to complex, multi-system enterprise environments
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually — customers and internal stakeholders should be able to read your design without needing to ask what it means

Background working in a Forward Deployment, Field Engineering, or similar customer-embedded technical role


Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to

attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.

We recognize the rapid evolution of technology and society that impacts our industry, and we

prioritize equipping our employees with diverse opportunities and empowering them with a wide

range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the

way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse

sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is

revolutionizing the enterprise software and cybersecurity landscape.

Job Summary

We are looking for a highly skilled and motivated Presales Implementation Engineer

with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with

Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in

working with customers to understand their requirements, assisting in the presales process, and

ensuring smooth implementation of security solutions.

Key Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and

translate them into technical solutions.

• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution

presentations for customers.

• Design and implement security solutions, including MDM, RMM, and Patch

Management tools, based on customer needs and business goals.

• Provide technical guidance and advice to clients during the presales cycle.

• Assist in creating and customizing proposals, responses to RFPs, and technical

documentation.

• Work closely with customers and internal teams to ensure successful deployments,

configurations, and implementations of cybersecurity products.

• Troubleshoot and resolve technical issues during presales and post-sales phases.

• Stay updated with the latest trends and advancements in the cybersecurity domain,

particularly related to MDM, RMM, and Patch Management.

• Support clients in managing and securing devices, networks, and endpoints.

• Maintain high levels of customer satisfaction by ensuring timely and efficient

implementation of solutions.

Required Skills & Qualifications:

• 2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Experience with deploying, configuring, and supporting MDM solutions such as

AirWatch, MobileIron, or Microsoft Intune.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.• Hands-on experience in presales activities, including customer engagements,

presentations, and demos.

• Strong communication skills with the ability to articulate complex technical concepts to

non-technical audiences.

• Ability to manage customer expectations, solve problems quickly, and work under

pressure.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related field

(preferred).

Desired Skills:

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies.

Core skills: Technical Support,  troubleshooting, video technology, problem solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands, including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times, to name just a few. 

At Bitmovin, we know that to be the best, we have to have the best people. So we are an inclusive, flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self.

Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximise the value our customers gain from our products in media compression, playback, and analytics.

Your Impact

You will make an impact that matters by:

• Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
• Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python
• Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds
• Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin
• Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers

It would be great if you have experience in

• Support or other service-oriented customer-facing roles
• Excellent written and verbal communication, love for communicating with people
• Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds
• Using Support/CRM tools such as Zendesk, Jira Service Desk or similar
• Video compression and/or playback technologies
• Fluent in English (Written and spoken)

It would be even better if you had

• Experience with mobile development
• Experience with Video encoding
• Experience with Git and CI/CD processes
• Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process
• Experience in Linux systems administration 
• A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development

Why do this at Bitmovin

There is a lot on offer here:

• View the benefits on our Careers Page
• Get to know our outstanding culture showcased on LinkedIn
• Check the employee reviews on Glassdoor

Apply for the role, and let’s get talking!

 For all of our roles, we are willing to offer flexible working arrangements to support everyone’s unique circumstances.