Sales Engineer Jobs in Hyderabad.
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Senior Software Engineer I ( Billing Engineering )
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
About the Team
The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.
The Opportunity
We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.
What You’ll Do:
- Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.
- Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
- DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
- Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
- New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
- Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
- Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.
- Contribute to the documentation of billing processes and procedures.
What You’ll Add to DigitalOcean:
- Strong technical aptitude and problem-solving skills.
- Proficiency in Go, with additional experience in Ruby a plus.
- Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
- Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
- Experience with scripting and automation tools (e.g., Python, Shell scripting).
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- A proactive and detail-oriented approach.
- [Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]
- [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]
This is a hybrid role based out of Hyderabad, India.
#LI-Hybrid
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Revenue Operations Engineer
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a GTM/RevOps Analytics Engineer to bridge the gap between technical data architecture and business insights. Reporting to the Senior Manager, Revenue Operations, you will be a key player in defining how we measure success and automate the journey from lead to revenue.
What You’ll Do:
- Architect SQL-based data transformations from multiple GTM sources to ensure a single, clean version of truth for the entire organization.
- Design and maintain Looker/LookML dashboards to provide sales and GTM leadership with real-time visibility into pipeline health and revenue trends. Proven ability to translate raw sales activity into clean, actionable revenue data
- Engineer automated GTM reporting workflows in order to eliminate manual data pulls and allow business teams to focus on strategy over spreadsheets.
- Partner with RevOps, Analytics, and Finance to define core business metrics and ensure data consistency across the customer lifecycle.
- Optimize Salesforce data structures (Accounts, Opportunities, and Revenue) to improve the accuracy of our forecasting and performance tracking.
- Develop scripts and AI-based workflows over time to automate routine GTM tasks and enhance our operational velocity.
- Translate complex data findings into plain language for stakeholders to ensure every department understands the "why" behind the numbers.
What You’ll Add:
- Technical Breadth: A professional understanding of advanced SQL for complex data modeling, hands-on experience with Looker/LookML, and a deep comfort navigating Salesforce GTM data structures.
- The "Human" Element: You are a structured thinker who enjoys simplifying complex problems and can build high-trust relationships with cross-functional partners.
- Coding & Automation: Experience with Python or using APIs to build scripts that make manual processes disappear.
- Growth Mindset: A desire to move beyond "what" happened to "why" it happened, with an appetite for constant feedback and a "leave it better than you found it" attitude.
This role supports EST and PST time zones, and the candidate should be comfortable working a night‑shift schedule
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
The Customer Success Engineer (Digital Customer Success Manager) is a key member of the post-sales organization. You have a networking background and an understanding of troubleshooting in mission-critical environments. You have a strong interest in customer-facing roles, listening to customers and persevering to help them achieve goals with NetBrain automation.
What You’ll Do
- Engage and evangelize relevant NetBrain use cases to assigned customer accounts.
- Directly help customers achieve automation value/use cases with NetBrain.
- Partner with Services, Support, and R&D organizations to ensure customer adoption of automation.
- Develop and execute customer success plans with customers.
- Scaled Customer Success: Leverage digital/tech-touch approaches including webinars, reusable assets, and automation playbooks. Use Customer Success tools (e.g., Gainsight) to manage and scale engagement.
- Work with Customer Success tools to deliver low-touch/tech-touch methods to interact with customers.
- Train and coach customers through successful onboarding and ongoing usage.
- Collaborate with Sales on accounts to identify expansion opportunities.
Who You Are
- 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in a customer-facing capacity (Support Engineer, Post-Sale Engineer, Technical Project Management, or Delivery Manager)
- Background in a NOC or complex enterprise network environment (ISP, Cloud provider, MSP, or Systems Integrator)
- Strong understanding of enterprise networking fundamentals: routing & switching (BGP, OSPF, VLANs), network troubleshooting, and familiarity with monitoring tools (Wireshark, SNMP, etc.)
- Networking certification strongly preferred (CCNA, CCNP, JNCIA, JNCIP, or equivalent)
- Bachelor's degree in Computer Science, Engineering, or equivalent
- Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences
- Proven ability to manage multiple enterprise customers simultaneously, meet deadlines, and drive outcomes independently
- Experience working with Global 2000/5000 enterprise customers preferred
Nice to Have
- Familiarity with network automation and APIs
- Experience with Customer Success or CRM platforms (e.g., Gainsight, Salesforce)
- Exposure to SaaS, automation-driven, or observability platforms
- Windows or Linux administration experience
NetBrain invites all interested and qualified candidates to apply for employment opportunities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.
In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to NetBrainFounded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
What We Need
NetBrain is looking for a Network Automation Engineer who will combine deep network domain knowledge of current operational challenges. In this role, you will use NetBrain’s unique automation platform, and partner with network engineers and architects worldwide to implement innovative network automation solutions. NetBrain has a global presence with offices worldwide. There are opportunities for employees with top performance to transfer to other offices in the future.
The Impact You’ll Make
This will be the dream job for you if you are passionate about automating network operations and network troubleshooting. Instead of using scripting language such as Python, Perl, Ansible, Puppet, etc. to automate pre-defined problems at smaller scale, you can use NetBrain to automate thousands of network problems and achieve true end to end network automation. With this role, you will provide automation solutions for the largest Enterprises and Service Providers in the world, helping them automate high frequency, high cost tickets resolution.
What You'll Do
- Contribute to the evolution of how Network Operations can be automated and transformed for global Enterprises and MSPs
- Lead customers in the identification of high impact automation targets for their Network Operations through analysis of ITSM data
- Analyze customer’s network technologies, existing playbooks and design documents to create automation solutions
- Train and develop customer engineers with automation knowledge to continue to automate on the NetBrain platform
- Architect and create automation for critical network operations tasks through NetBrain’s automation capabilities (Runbook, Qapp, Dataview, integrations etc.)
- Engage with existing vendor partnerships, research public domain knowledge to create automation content
- Additional responsibilities as assigned.
Who You Are
- You have a degree in a technical subject (STEM) or equivalent work experience preferably in a partner/post-sales services or consultant role
- 5+ years of experience in software development, network engineering, network automation, or related roles.
- Solid understanding of common network tools including Network Monitoring, Incident Management, Log Analysis, etc.
- Strong analytical and troubleshooting skills with the ability to identify issues and implement effective solutions.
- Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.
- Strong attention to detail and quality, with a commitment to delivering reliable and efficient solutions.
- Fluent in English with strong communication and presentation skills
NetBrain invites all interested and qualified candidates to apply for employment opportunities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.
In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to NetBrain
Software Engineer
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SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary
We are seeking a Software Engineer to join the Engineering team and play a critical role in designing and delivering core capabilities for SingleStore’s. This is a senior technical role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
Role and Responsibilities
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure, with main focus on our billing systems
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Investigate, debug and fix issues with billing data synchronization.
- Contribute to data visualization dashboards.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
Required Skills and Experience
- 6+ years of experience developing and debugging system-level software in Golang or similar language
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
Ready to apply?
Apply to SingleStore
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
-
Business Insider named us an “enterprise startup to bet your career on”
-
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
-
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
-
Quartz ranked us the #1 best company for remote workers
About the Role
Workato is looking for a Principal Technical Architect, AI to join as a Field Specialist operating at the intersection of applied AI engineering and customer-facing technical strategy. This is a dual-mandate role with an approximately equal split:
Mandate 1 – AI Field Specialist (Customer-facing): You will work directly with enterprise customers and prospects in pre-sales and post-sales engagements to define and architect their AI strategies on Workato. This includes designing agentic automation solutions, advising on the latest approaches and best practices, scoping AI agent implementations, and helping customers move from proof-of-concept to production-grade autonomous systems.
Mandate 2 – Agentic CS Platform (Internal initiative): You will be a core architect and developer on Workato's autonomous Customer Success agent initiative, a production-grade system that captures complete customer context to support reasoning, and compounds intelligence over time. You will own the agent and memory architecture, evals and learning loop, and autonomy framework that power this system.
This is a role for someone who builds agentic systems to orchestrate LLMs into reliable, auditable, enterprise-grade agent architectures, and who can articulate that vision to a customer CIO and technical leaders as fluently as they can implement it in code.
Workato has a positive, diverse, and collaborative culture; we look for people who are curious, inventive, smart, hardworking, and who work to be a little better every day.
Responsibilities
AI Field Specialist
- Support as an expert AI architect in strategic enterprise engagements: roadmapping customer AI agent use cases and delivering technical deep-dives that demonstrate Workato's agentic capabilities.
- Lead architecture workshops with enterprise customers to define their AI automation strategy, including agent design, integration patterns, and governance frameworks.
- Advise customers on applied AI best practices: prompt engineering and agent orchestration patterns, evaluation and testing strategies for agent systems, confidence calibration, human-in-the-loop design, and continuous learning loops.
- Build reusable technical assets, such as reference architectures, solution blueprints, demonstration environments, and best-practice documentation, that enable the broader field team to position AI solutions.
- Develop and deliver technical collateral: architecture white papers, webinars, blog posts, conference talks, etc. that establish Workato's thought leadership in agentic automation.
- Partner with Product and Engineering to feed field insights back into the platform roadmap, ensuring customer-facing AI capabilities evolve based on real deployment patterns.
- Support global strategic accounts across the US, EMEA, and APAC geographies as needed for critical engagements.
- May require up to 20% global travel.
Agentic CS Platform
- Architect and implement core subsystems of the autonomous CS agent platform, including memory layers, the agent orchestration layer, and the decision trace architecture.
- Design and build a Customer Knowledge Graph as a structured, semantic network that models customers, users, policies, decisions, and operational artifacts as interconnected entities and relationships, enabling queryable representation of contextual states, and policy evaluations for governance, traceability, and decision optimization.
- Implement the confidence-based autonomy framework, including precedent matching, confidence scoring (precedent match, pattern recognition, data completeness, policy clarity), and policy-governed escalation routing.
- Define and design infrastructure architecture to ensure optimal performance and latency.
- Take scalable technology selection decisions.
- Establish evaluation frameworks: define metrics for decision quality, context accuracy, and learning velocity (autonomous threshold increases month over month).
Requirements
Qualifications & Experience
- B.Tech/BE or higher in Computer Science, Engineering, or related field.
- 15+ years of total relevant experience in enterprise software architecture, design, and implementation.
- 8+ years of hands-on experience with Integration Platforms (MuleSoft, TIBCO, Oracle SOA, webMethods, or similar). Deep familiarity with iPaaS architecture patterns is essential.
- 2+ years of applied AI/Agents engineering experience, specifically in building systems that leverage LLMs and agent frameworks, orchestrating them into production applications.
Applied AI & Agent Architecture (Must-Have)
- Hands-on experience designing and building AI agent systems: multi-step reasoning pipelines, tool-use orchestration, and autonomous execution frameworks.
- Working knowledge of Python agent frameworks such as LangGraph, Claude Agent SDK, or equivalent. LangGraph experience with persisted state and human-in-the-loop patterns is strongly preferred.
- Experience with graph database design and implementation: entity modeling, relationship extraction, graph querying, and using graph structures for contextual retrieval. Neo4j/NetworkX equivalent experience is a plus.
- Practical experience with RAG architectures, vector databases, embedding strategies, and hybrid retrieval (vector + structured + graph).
- Understanding of evaluation and testing for AI systems: building evals, measuring agent quality, confidence calibration, A/B testing of prompts/pipelines, and regression testing for non-deterministic outputs.
- Familiarity with prompt engineering at production scale: structured prompting, chain-of-thought patterns, output parsing, retry/fallback strategies, and prompt versioning.
- Experience with observability for LLM systems: tracing, token/cost monitoring, and latency profiling. Familiarity with Langfuse, LangSmith, Phoenix, or similar tools.
- Experience with MCP (Model Context Protocol) standards for LLM-to-system integration.
Integration & Enterprise Architecture (Must-Have)
- Strong expertise in enterprise integration patterns: event-driven architectures, microservices orchestration, pub/sub messaging, and data synchronization.
- Deep working knowledge of APIs: RESTful, SOAP, webhooks, and data formats (JSON, XML).
- Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services (Lambda/Functions, DynamoDB, Kafka/Kinesis, S3).
- Familiarity with enterprise applications: Salesforce, ServiceNow, SAP, Workday, NetSuite, or similar. Understanding how these systems participate in agentic workflows.
- Understanding of enterprise security and governance requirements: OAuth, SSO, data residency, SOX compliance, audit trails, and role-based access control.
Nice-to-Have
- Background in Customer Success platforms (Gainsight, ChurnZero) or CRM architecture.
- Prior experience in a customer-facing technical role (Solutions Architect, Field CTO, Technical Account Manager, or Pre-Sales Engineer) at a SaaS or platform company.
- Contributions to open-source AI/agent projects or published technical content in the applied AI space.
General Soft Skills
- Exceptional ability to communicate complex AI and architecture concepts to diverse audiences: from engineering teams to C-level executives: adapting depth and vocabulary to the room.
- Strong consultative instinct: able to listen to a customer's business problem, decompose it into architectural components, and propose a credible path forward in real-time.
- Entrepreneurial mindset with comfort operating in ambiguity: this role spans an internal build and an external advisory function, and requires someone who can context-switch and self-prioritize.
- Collaborative by default: able to work across Product, Engineering, Customer Success, Sales, and Marketing without needing formal authority.
- Excellent written communication: able to produce architecture documents, white papers, and technical briefs that are clear, precise, and persuasive.
- Fast learner who stays current with the rapidly evolving AI agent ecosystem and can distill emerging patterns into practical guidance.
(REQ ID: 2216)
Ready to apply?
Apply to Workato
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
-
Business Insider named us an “enterprise startup to bet your career on”
-
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
-
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
-
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are seeking a hands-on, detail-oriented Solutions Engineer to join our Solution Consulting team and support demo and proof-of-value (PoV) environments for sales, marketing, and customer success initiatives. You will collaborate with solutions architects, product managers, and developers to ensure that lab infrastructure is robust, secure, and aligned with real-world use cases.
In this role, you will be responsible to:
Pre-Sales & Technical Engagement
- Partner with AEs, Solution Architects, and cross-functional teams to deliver tailored platform demonstrations, manage POC engagements, and respond to RFI/RFP requests — driving technical sales cycles to completion.Collaborate with Customer Success to ensure seamless solution delivery and a positive post-sale customer experience.
Demo Environment & Infrastructure
- Design, deploy, and maintain virtual and physical lab environments across hybrid cloud and on-premise platforms (VMware, KVM, AWS, Azure, GCP), ensuring availability, security, and alignment with the latest product releases.Develop and maintain automation scripts (PowerShell, Python, Bash, Ansible, Terraform) and reusable components to streamline environment provisioning and accelerate field team deployments.
Collaboration & Enablement
- Work cross-functionally with Solution Architects, Product Managers, and Field Engineering to ensure demo content reflects current product capabilities and best practices.Maintain comprehensive documentation and troubleshooting guides, providing ongoing guidance and support to field teams on demo setup and usage.
Requirements
Qualifications / Experience / Technical Skills
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2–4 years of experience in systems engineering, presales, back office support, deve ops, IT infrastructure
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Familiarity with infrastructure automation tools (e.g., Ansible, Terraform, Packer).
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Familiar with APIM, Integration, and Data Integration platforms (Boomi, Workato, Mulesoft)
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Basic scripting skills in Python, Ruby, PowerShell, or Bash.
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Experience managing cloud-based resources (e.g., AWS EC2, Azure VM).
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Strong problem-solving skills and the ability to work independently.
Preferred:
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Experience with CI/CD pipelines and version control (e.g., GitLab CI, GitHub Actions).
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Familiarity with containerization technologies (e.g., Docker, Kubernetes).
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Experience working with demo platforms or technical enablement teams.
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Understanding of enterprise software architectures and APIs (REST, gRPC).
Soft Skills / Personal Characteristics
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Strong written and verbal communication skills to collaborate effectively across technical and non-technical teams.
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Able to translate technical requirements into actionable lab builds.
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Highly organised, with the ability to manage multiple concurrent tasks or environments.
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Comfortable working in fast-paced and collaborative settings.
Ready to apply?
Apply to Workato
Senior Software Engineer, Helios
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SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary
We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
Role and Responsibilities
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure.
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
- Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption.
- Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success.
Required Skills and Experience
- 4+ years of experience developing and debugging system-level software in Golang or similar language
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $150,000 - $220,000 USD per year
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
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Apply to SingleStore
Software Engineer
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SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary
We are seeking a Senior/Principal Software Engineer to join the Engineering team and play a critical role in designing and delivering core capabilities for SingleStore’s. This is a senior technical role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
Role and Responsibilities
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure, with main focus on our billing systems
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Investigate, debug and fix issues with billing data synchronization.
- Contribute to data visualization dashboards.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
Required Skills and Experience
- 6+ years of experience developing and debugging system-level software in Golang or similar language
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
Ready to apply?
Apply to SingleStore
Software Engineer
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SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary
We are seeking a Senior/Principal Software Engineer to join the Engineering team and play a critical role in designing and delivering core capabilities for SingleStore’s. This is a senior technical role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
Role and Responsibilities
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure, with main focus on our billing systems
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Investigate, debug and fix issues with billing data synchronization.
- Contribute to data visualization dashboards.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
Required Skills and Experience
- 6+ years of experience developing and debugging system-level software in Golang or similar language
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
Ready to apply?
Apply to SingleStore
Senior Software Engineer
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Senior Software Engineer | India
SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.
We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.
Position Summary-
We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.
The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail.
As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.
This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.
Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.
What you'll do-
- Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
- Design and implement new capabilities across networking, control plane, and managed service infrastructure.
- Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
- Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
- Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
- Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes.
- Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
- Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption.
- Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success.
Your Experience-
- 4+ years of experience developing and debugging system-level software in C++ or Golang
- Familiarity with distributed systems managed via Kubernetes.
- Demonstrated ability to design and build highly reliable, high-performance system software.
- Experience working in environments where performance, scalability, and reliability are critical.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Preferred Qualifications-
- Experience building cloud-native SaaS platforms.
- Experience working with frontend web frameworks like React.
- Background with cloud based metering and billing and generally accepted account practices.
About us-
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
Ready to apply?
Apply to SingleStore
Senior Systems Engineer - Operations
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Berkadia Services India Pvt Ltd
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Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate.
Job Description – Network Engineer II – Operations (Enterprise Technology Operations)
Job Title
Network Engineer II – Operations / Enterprise Technology Operations
Position Summary
The Network Engineer II – Operations is responsible for executing network-focused project work and providing operational support for enterprise networking environments, with a strong emphasis on supporting large office locations in India. This role is intended for a mid-level network engineer with approximately 5–10 years of experience and a minimum CCNA certification (CCNP recommended) or equivalent industry certification.
This position is execution-oriented and hands-on. The engineer will implement network designs and standards defined by the Core Networking team, execute approved project deliverables, and support day-to-day operational network needs. The role focuses on reliable delivery, operational stability, and hands-on troubleshooting rather than network architecture ownership, cloud-native design, or advanced automation development.
Key Responsibilities
- Execute approved network project work and implementations on behalf of the Core Networking team.
- Provide operational support for enterprise networking environments, including LAN/WAN, routing, switching, firewalls, VPNs, SD-WAN, and wireless infrastructure.
- Serve as the primary Operations network engineer supporting large office locations in India, including troubleshooting, remediation, and coordination with local IT teams and vendors.
- Perform network changes, upgrades, and maintenance activities in accordance with established operational and change management practices.
- Troubleshoot and resolve network connectivity, performance, and reliability issues, including participation in incident response and escalation bridges.
- Support office build-outs, expansions, refreshes, and relocations from a networking perspective.
- Collaborate with Core Networking, Cloud, Infrastructure, and EOC teams to ensure effective execution of projects and timely incident resolution.
- Maintain accurate network documentation, including configurations, diagrams, standards, and operational runbooks.
- Support after-hours or scheduled maintenance windows as required to ensure operational stability.
- Other duties as assigned.
Required Qualifications
- 5–10 years of hands-on experience in enterprise networking or network operations roles.
- CCNA or comparable industry certification required (e.g. FortiNet).
- Strong hands-on experience with FortiGate firewalls.
- Strong practical experience with Layer 2 and Layer 3 networking concepts, including routing and switching.
- Hands-on experience operating and troubleshooting enterprise campus switching and wireless platforms (Cisco and/or HPE Aruba).
- Practical experience supporting firewall and VPN technologies in an operational environment.
- Strong troubleshooting skills with a methodical, operations-focused approach to problem resolution.
- Experience supporting geographically distributed office environments, preferably including international locations.
- Familiarity with structured incident and escalation processes, including working with an EOC/NOC/SOC or similar operations function.
- Clear written and verbal communication skills, with the ability to collaborate effectively across teams and time zones.
Preferred Qualifications
- CCNP or comparable industry certification preferred.
- Hands-on experience with Fortinet tooling beyond FortiGate (e.g., FortiManager and centralized policy/configuration management).
- Experience supporting large office environments in India or similar regions.
- Working knowledge of AWS networking concepts (e.g., VPCs, routing, security groups, and connectivity) from an operational support and troubleshooting perspective.
- Exposure to SD-WAN operations (monitoring, incident triage, and basic troubleshooting), network access control (e.g., 802.1x/NAC), and enterprise wireless solutions.
- Familiarity with network monitoring, logging, and alerting tools.
- Experience working in agile or execution-focused operations teams that respond to escalations and changing priorities.
Preferred Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Equivalent combination of education and relevant work experience will be considered.
About us: (Company Overview)
Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.
Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/
For details about India operations, please visit https://berkadia.com/india/
Why us?
Here At Berkadia, We Believe People Matter.
In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.
Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.
About Berkadia:
Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry.
Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law.
Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values: https://www.berkadia.com/about/vision-and-values.
To know more about Berkadia, please visit our website https://www.berkadia.com/aboutus/
Ready to apply?
Apply to Berkadia India
Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
This is a work-from-office / In-Office role based in our Hyderabad, India location.
Job Summary:
Plume is seeking a hands-on, technically skilled Professional Services Engineer to implement Plume solutions for ISP customers. This role works directly with customers, partners, and cross-functional teams to configure, integrate, test, and validate solutions defined in the Statement of Work (SOW). The Professional Services Engineer also produces technical documentation, provides knowledge transfer and training, collaborates closely with Project Managers and Pre-Sales Architects, and ensures a smooth handoff to the Customer Success Team.
The ideal candidate is a highly technical, customer-facing person that possesses deep problem-solving skills, excellent communication, and strong ownership of solution delivery.
Primary Responsibilities:
- Execute all technical components of the solution as defined in the SOW
- Configure, validate, and optimize Plume platform components for ISP deployments
- Integrate Plume solutions with customer systems including OSS/BSS, authentication, provisioning, and monitoring systems
- Conduct API-based integrations, data mapping, configuration scripting, and end-to-end functional validation
- Troubleshoot and resolve technical issues during installation, integration, and testing phases
- Serve as the primary technical resource during implementation
- Work directly with customer engineering, NOC, operations, and partner teams to ensure solution readiness and alignment
- Provide guidance and technical recommendations throughout the deployment lifecycle
- Communicate complex concepts clearly to technical and non-technical stakeholders
- Develop customer-specific implementation guides, configuration records, runbooks, and integration documentation
- Produce detailed as-built documentation for use by customers and internal teams
- Provide structured knowledge transfer sessions for customer technical teams
- Deliver light training on system operation, configuration workflows, and best practices
- Conduct system, integration, regression, and acceptance testing aligned to SOW requirements
- Validate end-to-end solution performance, data flows, and reliability prior to launch
- Create and execute test plans, tracking defects and ensuring resolution
- Ensure deployment quality meets or exceeds Plume standards
- Work with PreSales Architects to align solution design with implementation details
- Collaborate with Project/Program Managers on timelines, risks, issues, and technical dependencies
- Interface with Engineering, Support, and Customer Success teams for escalations, bug triage, or advanced troubleshooting
- Provide technical feedback to improve Plume’s products, tools, and deployment processes
- Prepare all technical documentation required for Customer Success handoff
- Ensure customer environments are fully validated and stable before transition
- Support early operational ramp-up and address lingering issues to guarantee a clean handover
Qualification Requirements:
- 8+ years of experience as a Professional Services Engineer, Implementation Engineer, Systems Engineer, Network Engineer, or similar technical role
- Strong technical skills with ISP environments including networking, Wi-Fi, routing, switching, cloud architecture, OSS/BSS, authentication, and provisioning systems
- Hands-on experience configuring and debugging network devices, CPE, or cloud-managed platforms
- Experience with APIs, JSON, scripting, and integration workflows
- Excellent communication and customer interaction skills
- Ability to produce detailed technical documentation and deliver training
- Strong problem-solving skills and the ability to diagnose complex issues
Preferred:
- Wi-Fi and home network expertise, including wireless optimization and troubleshooting
- Experience with large-scale ISP deployments or partner ecosystem integrations.
- Knowledge of Linux, command-line tooling, or automation frameworks
- Familiarity with cloud services, microservices, or distributed systems
- Experience with Plume’s product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
- Background in customer-facing consulting or professional services delivery
Success Indicators:
- High-quality, on-time technical implementation aligned with SOW requirements
- Clear and complete technical documentation delivered to customers and Customer Success
- High customer satisfaction with technical execution and knowledge transfer
- Low number of escalations during or after handoff
- Strong internal feedback from PreSales Architects, PMs, Engineering, and Customer Success
- Consistent adherence to Plume deployment best practices
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Ready to apply?
Apply to Plume