The Opportunity

As the US Healthcare ISO / Six Sigma / Quality Manager or Director, you will serve as the strategic architect of our Quality Management System (QMS), reporting directly to senior leadership. This is a high-impact role where you will safeguard our reputation by ensuring rigorous ISO compliance and HIPAA standards while driving transformative Six Sigma initiatives across our RCM operations. It is an exciting opportunity to lead a culture of excellence, directly influencing client confidence and operational efficiency in a fast-paced, high-growth healthcare environment.

What you’ll do

• • Own the Quality Framework: Design, implement, and govern the end-to-end Quality Management Framework tailored for US Healthcare and RCM operations.

  • Maintain ISO Excellence: Lead the certification and maintenance process for ISO 9001 to ensure global industry standards are met.

  • Drive Continuous Improvement: Execute Six Sigma and Lean projects to systematically reduce claim denials, rework, and turnaround times (TAT).

  • Lead Audits: Act as the primary lead for internal, external, and client-facing audits, ensuring high levels of audit readiness at all times.

  • Manage Governance: Oversee the CAPA (Corrective and Preventive Actions) process, Root Cause Analysis (RCA), and maintain comprehensive risk registers.

  • Monitor Performance: Establish and report on key quality KPIs, including Accuracy, Compliance, Productivity, and Defect Rates.

  • Cross-Functional Partnership: Collaborate with Operations, IT, HR, and Security teams to align quality goals with broader business objectives.

  • Ensure Compliance: Guarantee total alignment with HIPAA, PHI security protocols, and international data privacy standards.

  • Training & Mentorship: Conduct specialized quality training, review SOPs, and foster compliance awareness programs across the organization.

  • Strategic Vision: Define the long-term enterprise quality strategy and deliver high-level performance insights to the executive board.

Who you are

• • ISO Lead Auditor certification is mandatory.

  • Six Sigma Black Belt is mandatory.

  • 8–15+ years of experience in US Healthcare, RCM, BPM, or IT services.

  • Expertise in US Healthcare regulations and a proven track record of managing complex client audits.

  • Demonstrated leadership in driving large-scale quality transformation and process improvement initiatives.

  • Superior documentation skills with the ability to translate complex data into actionable executive reports.

  • Excellent communication skills with the ability to manage and influence diverse stakeholders.

  • Experience supporting US healthcare payers/providers (preferred).

  • Exposure to SOC, HIPAA, or healthcare compliance audits (preferred).

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

👉[include as needed for clinic positions]

Location & Specialties hiring:

👉 [include as needed] Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods. 

Why we're hiring:

This role is pivotal in supporting WPP’s large-scale ERP transformation programmes by embedding robust SDLC and transformation controls, driving compliance with our data and security requirements, and ensuring audit readiness for obligations such as SOX 404 IO. As a key member of the central assurance team, you will deliver control assurance and actively coach project teams, while also playing a strategic role in shaping the group’s compliance and controls posture to be more consistent, standardised, and repeatable.

You will support the Transformations Lead in delivering judgement led, risk based assurance across ERP migrations and SDLC controls. The role focuses on strengthening first line capability, uplifting evidence quality, and ensuring controls are executed and documented to audit standards. You will work closely with Financial Risk & Controls colleagues to ensure transformation controls are aligned and integrated with financial controls. While accountability for operating SDLC controls and producing complete, accurate evidence sits with project and delivery teams, this role ensures they are equipped to demonstrate control performance clearly and consistently, guiding them to meet their obligations and targeting assurance effort where it adds the most value.

What you'll be doing:

As a pivotal member of our team, you will drive robust control frameworks and foster a culture of accountability across our transformation initiatives. Your key accountabilities will include:

SDLC & Transformation Controls Governance:

• Govern and evaluate all phases of the SDLC, meticulously reviewing documentation, testing evidence, change artefacts, and data migration reconciliations from Initiation through Post-Go-Live.
• Develop and manage comprehensive evidence checklists and trackers, ensuring continuous completeness, accuracy, and audit readiness for all control activities.
• Mentor and empower project teams to proactively generate credible, high-quality, and self-sufficient evidence packages.
• Provide critical insights to the Transformations Lead on control readiness, evidence integrity, and any impediments impacting assurance progression.

Strategic Stakeholder Engagement & Reporting:

• Collaborate strategically with Project Managers, the Financial Risk & Controls group, Business Owners, and Technical Leads to define, clarify, and embed stringent control expectations and evidence standards.
• Generate insightful and concise reports that detail control posture, highlight emerging risks, and track remediation progress across complex transformation projects.
• Proactively escalate critical issues and provide recommendations to the Transformations Lead regarding stakeholder challenges, recurring risk themes, and situations requiring senior intervention.

Championing First-Line Ownership & Accountability:

• Champion and embed a culture of robust first-line accountability for control execution, documentation quality, and seamless evidence traceability.
• Empower and guide teams to confidently articulate their own assurance rationale and take full ownership of their control walkthrough narratives.
• Advise the Transformations Lead on first-line capability maturity, recurring documentation weaknesses, and any behavioural or ownership gaps that require attention.

Judgement-Led, Risk-Based Assurance:

• Rigorously validate first-line assurance rationale, strategically focusing assurance efforts on the highest-risk areas to optimize impact and efficiency.
• Exercise acute professional skepticism to judiciously determine the scope and necessity of testing, ensuring resources are directed effectively.
• Highlight high-risk items and critical insights to the Transformations Lead, including the quality of rationale and instances warranting deeper challenge or a pause in assurance.

Auditor Engagement & Assurance Preparedness:

• Facilitate and prepare first-line teams for internal and external audit engagements, ensuring they are equipped to present directly to auditors with clarity and confidence.
• Collaborate effectively with auditors on scope, sampling, and documentation expectations, while steadfastly maintaining second-line independence and objectivity.
• Inform the Transformations Lead on audit readiness posture, potential documentation misalignments, and any emerging risks that could impact audit outcomes.

Strategic Contribution & Continuous Improvement:

• Actively contribute to and influence the ongoing evolution of WPP’s compliance and controls strategy, proactively identifying opportunities to add significant value and enhance the group’s overall risk posture.

What you'll need:

Desirable

• Experience working with external auditors on SOX compliance within large-scale transformation programmes.
• Prior exposure to data migration assurance and reconciliation processes.
• Relevant experience and or professional certifications (e.g., CISA, CIA, CRISC) are advantageous

Essential

• Strong understanding of application control environments.
• Solid grasp of SDLC principles and their application in complex transformation projects.
• Demonstrated experience in IT audit, risk management, security, or compliance.
• Exceptional documentation and communication skills, with the ability to translate technical risks into clear
• business language.
• Proven ability to operate effectively in fast-paced, multi-stakeholder environments with competing priorities.
• Comfortable working globally and flexibly across USA, APAC and EMEA time zones.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to operational excellence and robust governance, we are strengthening our WPP Media Risk and Compliance team to support strategic transformation initiatives across the group

The Cyber Risk and Compliance team ensures that WPP Media are adhering to internal policies and procedures so that WPP Media meets regulatory, client and external audit requirements. The role is pivotal to embed robust Data & Technology controls, driving compliance with our policies, and ensuring audit readiness for obligations such as SOX 404 IO. As a key member of the Media compliance team, you will deliver control assurance and actively coach project teams, while also playing a strategic role in shaping the group’s compliance and controls posture to be more consistent, standardised, and repeatable.

You will work closely with colleagues in Financial Risk and Control to ensure IT controls are fully aligned and integrated with financial controls. This role ensures project and delivery teams are equipped to demonstrate control performance clearly and consistently. The focus is on guiding teams to meet their obligations and targeting assurance activity where it adds the greatest value.

What you'll be doing:

• Be a key liaison with the markets to assist in timely completion of audits (internal, external or client), providing support and guidance as required
• Develop Standard Operating Procedures and Risk and Controls Matrix for application controlenvironment
• Play a key role in monitoring audit deficiencies - from challenging the validity of deficiencies in audit close meetings, to supporting markets in developing remediation plans
• Review remediation documentation to ensure plan has been implemented correctly
• Identify appropriate mitigating controls for audit deficiencies, considering both controls on the IT and financial framework which adequately addresses the risk identified
• Address auditor queries and provide and ensure that the evidence documentation is provided in a timely manner
• Perform detailed walkthroughs of automated controls, to review system configuration and ensure risk associated to the control has been addressed

What you'll need:

• Understands the importance of strong IT controls and maintaining a positive user experience
• Prior experience in internal and external IT audits 
• Robust understanding in SOX controls framework. Experience working with external auditors on SOX compliance within large-scale transformation programmes.
• Ability to work independently and proactively work on solutions to self-identified problems
• Ability to collaborate with business and technology stakeholders to explain the technology risk implications, and communicate in a language that is appropriate to the audience
• Ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment.
• Strong interpersonal skills with the ability to build relationships across departments and global markets
• Relevant experience and or professional certifications (e.g., CISA, CIA, CRISC) or willing to pursue for personal development.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Why we're hiring:

WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to operational excellence and robust governance, we are strengthening our WPP Media Risk and Compliance team to support strategic transformation initiatives across the group

The Cyber Risk and Compliance team ensures that WPP Media are adhering to internal policies and procedures so that WPP Media meets regulatory, client and external audit requirements. The role is pivotal to embed robust Data & Technology controls, driving compliance with our policies, and ensuring audit readiness for obligations such as SOX 404 IO. As a key member of the Media compliance team, you will deliver control assurance and actively coach project teams, while also playing a strategic role in shaping the group’s compliance and controls posture to be more consistent, standardised, and repeatable.

You will work closely with colleagues in Financial Risk and Control to ensure IT controls are fully aligned and integrated with financial controls. This role ensures project and delivery teams are equipped to demonstrate control performance clearly and consistently. The focus is on guiding teams to meet their obligations and targeting assurance activity where it adds the greatest value.

What you'll be doing:

• Be a key liaison with the markets to assist in timely completion of audits (internal, external or client), providing support and guidance as required
• Develop Standard Operating Procedures and Risk and Controls Matrix for application controlenvironment
• Play a key role in monitoring audit deficiencies - from challenging the validity of deficiencies in audit close meetings, to supporting markets in developing remediation plans
• Review remediation documentation to ensure plan has been implemented correctly
• Identify appropriate mitigating controls for audit deficiencies, considering both controls on the IT and financial framework which adequately addresses the risk identified
• Address auditor queries and provide and ensure that the evidence documentation is provided in a timely manner
• Perform detailed walkthroughs of automated controls, to review system configuration and ensure risk associated to the control has been addressed

What you'll need:

• Understands the importance of strong IT controls and maintaining a positive user experience
• Prior experience in internal and external IT audits 
• Robust understanding in SOX controls framework. Experience working with external auditors on SOX compliance within large-scale transformation programmes.
• Ability to work independently and proactively work on solutions to self-identified problems
• Ability to collaborate with business and technology stakeholders to explain the technology risk implications, and communicate in a language that is appropriate to the audience
• Ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment.
• Strong interpersonal skills with the ability to build relationships across departments and global markets
• Relevant experience and or professional certifications (e.g., CISA, CIA, CRISC) or willing to pursue for personal development.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?