📍London, Cardiff or Remote in the UK | 💰 £97,800 -125,000 + Benefits | Hear from the team ✨ 

⭐Our Borrowing Analytics Engineering Team:

Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that’s making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we’re looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. 

We're looking for a Lead Analytics Engineer within our borrowing team to help build world class service for the bank of the future. You will play a critical role in overseeing our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale into new global markets, build new products and shape the future of how we serve our customers. 

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. 

🔑You’ll play a key role by...

• Serving as a data architect for Monzo’s Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite.
• Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases.
• Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards.
• Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices.
• Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance.
• Being a key technical leader who’s able to champion central platform initiatives that aim to elevate the data standards across Borrowing  and beyond. 

🤩We’d love to hear from you :

• You have a strong passion for data modelling, ETL projects, and Big Data.
• You enjoy working with data streams from various services, such as financial, transactional, and operational systems.
• SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts.
• You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others.
• You have experience building robust and reliable data sets that require a high level of control.
• You enjoy working with cross functional fast moving teams and are passionate about serving our customers.
• You are able to think strategically about credit products and how our underlying data models will unlock more insights for our team and more value for our customers.
• You are excited about enabling other data scientists, analytics engineers and credit analysts by sharing your expertise on data architecture.
• You have the ability to shape big, ambiguous data domains and get the required buy-in from key leaders across the business.
• You are able to shape and manage the technical roadmap of an entire domain and execute against the project plan’s deliverables.
• You are leading through the contributions of others by effectively leveraging the multiplier effect to create exponential value across Borrowing and Analytics Engineering.
• Excel in cross-functional stakeholder communication (back-end engineers, product managers, and credit analysts), while also effectively engaging with senior technical leaders.

The interview process:

Our interview process involves 4 main stages: 

• Recruiter call
• Initial call  
• Technical task 
• 3 x 1 hours sessions (final interview)

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £97,800-£125,000 base + Benefits

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-AS #LI-Remote

📍London, Cardiff or Remote in the UK | 💰 £97,800 -125,000 + Benefits | Hear from the team ✨ 

⭐Our Borrowing Analytics Engineering Team:

Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that’s making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we’re looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. 

We're looking for a Lead Analytics Engineer within our borrowing team to help build world class service for the bank of the future. You will play a critical role in overseeing our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale into new global markets, build new products and shape the future of how we serve our customers. 

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. 

🔑You’ll play a key role by...

• Serving as a data architect for Monzo’s Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite.
• Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases.
• Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards.
• Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices.
• Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance.
• Being a key technical leader who’s able to champion central platform initiatives that aim to elevate the data standards across Borrowing  and beyond. 

🤩We’d love to hear from you :

• You have a strong passion for data modelling, ETL projects, and Big Data.
• You enjoy working with data streams from various services, such as financial, transactional, and operational systems.
• SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts.
• You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others.
• You have experience building robust and reliable data sets that require a high level of control.
• You enjoy working with cross functional fast moving teams and are passionate about serving our customers.
• You are able to think strategically about credit products and how our underlying data models will unlock more insights for our team and more value for our customers.
• You are excited about enabling other data scientists, analytics engineers and credit analysts by sharing your expertise on data architecture.
• You have the ability to shape big, ambiguous data domains and get the required buy-in from key leaders across the business.
• You are able to shape and manage the technical roadmap of an entire domain and execute against the project plan’s deliverables.
• You are leading through the contributions of others by effectively leveraging the multiplier effect to create exponential value across Borrowing and Analytics Engineering.
• Excel in cross-functional stakeholder communication (back-end engineers, product managers, and credit analysts), while also effectively engaging with senior technical leaders.

The interview process:

Our interview process involves 4 main stages: 

• Recruiter call
• Initial call  
• Technical task 
• 3 x 1 hours sessions (final interview)

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you:

💰 £97,800-£125,000 base + Benefits

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-AS #LI-Remote

Role: Locum Invasive Cardiac Physiologist (EP Physiologist)
Banding: Band 7/8
Location: Cardiff
Hours: Tuesdays, Wednesdays, and Thursdays
Start Date: 02/09/2024
Rate: £50 - £65 per day
Duration: 3 months

About the role:

The Clinical Physiology team at Pulse is seeking a highly skilled and experienced EP Physiologist (Invasive Cardiac Physiologist) to join our dynamic team in Cardiff. This is a temporary position with a competitive hourly rate, offering an excellent opportunity to work in a leading healthcare environment.

Duties and Responsibilities:

You will perform invasive cardiac procedures, including angiograms, pacemaker insertions, and electrophysiology studies. You will monitor and assess patients’ cardiac function during procedures. You will collaborate with a multidisciplinary team to provide high-quality patient care. You will maintain accurate and detailed patient records. You will ensure compliance with all relevant health and safety regulations.

Qualifications and Experience:

• Essential:
  • IBHRE / BHRS accreditation (desirable).
  • Relevant qualifications and registration as a Cardiac Physiologist.
  • Relevant qualifications and experience in invasive cardiac physiology.
  • Proven experience as an EP Physiologist with expertise in invasive cardiac procedures.
• Desirable:
  • Experience in invasive cardiac procedures.
  • Strong communication and teamwork skills.
  • Ability to work independently and manage time effectively.

Why work with Pulse?

From the moment you register with us, our focus is entirely on you. During our first conversation, you’ll quickly see that we understand your specialty inside and out.

Our expert recruitment consultants are dedicated to finding you the best opportunities and supporting you every step of the way to secure the perfect placement. With our preferred or sole supplier status with many clients, you’ll have access to exclusive opportunities that you won’t find anywhere else.

We always prioritize your best interests, engaging in meaningful conversations and truly listening to you. You are an individual, a professional—not just a resource.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

Job Title: Social Worker - Learning Disabilities
Location: Cardiff
Pay Rate: £35 

Liquid Personnel is recruiting an Adult Social Worker to join its client’s Learning Disabilities team, based in Cardiff.
Supporting adults with learning disabilities to live fulfilling, safe, and independent lives. The position focuses on strengths‑based practice, outcome‑focused planning, and statutory responsibilities under the Social Services and Well‑being (Wales) Act 2014. You will work collaboratively with individuals, families, carers, and partner agencies to assess needs, develop care and support plans, and ensure people receive the right support at the right time.

What will your responsibilities be? 

• Undertake holistic assessments of adults with learning disabilities, ensuring all work aligns with the Social Services and Well‑being (Wales) Act 2014 and promotes independence, choice, and control.
• Develop and review outcome‑focused care and support plans that reflect the individual’s strengths, aspirations, and personal outcomes.
• Work collaboratively with multidisciplinary professionals including health colleagues, education providers, housing teams, and voluntary sector organisations.
• Support safeguarding processes by identifying, reporting, and responding to concerns in line with Wales Safeguarding Procedures.
• Undertake Mental Capacity Act assessments and contribute to best‑interest decision‑making where required.
• Provide professional advice and advocacy to ensure individuals’ rights, wishes, and wellbeing remain central to all planning and intervention.
• Coordinate transitions for young people moving from children’s services into adult learning disability services.
• Maintain accurate, timely case records and produce high‑quality reports in line with organisational and legislative standards.
• Contribute to service development, quality assurance, and continuous improvement initiatives within the Learning Disabilities service.

Qualifications and Experience: 

To be successful in this role you must have;  

• Undertake holistic assessments of adults with learning disabilities, ensuring all work aligns with the Social Services and Well‑being (Wales) Act 2014 and promotes independence, choice, and control.
• Develop and review outcome‑focused care and support plans that reflect the individual’s strengths, aspirations, and personal outcomes.
• Work collaboratively with multidisciplinary professionals including health colleagues, education providers, housing teams, and voluntary sector organisations.
• Support safeguarding processes by identifying, reporting, and responding to concerns in line with Wales Safeguarding Procedures.
• Undertake Mental Capacity Act assessments and contribute to best‑interest decision‑making where required.
• Provide professional advice and advocacy to ensure individuals’ rights, wishes, and wellbeing remain central to all planning and intervention.
• Coordinate transitions for young people moving from children’s services into adult learning disability services.
• Maintain accurate, timely case records and produce high‑quality reports in line with organisational and legislative standards.
• Contribute to service development, quality assurance, and continuous improvement initiatives within the Learning Disabilities service.

Why Liquid Personnel? 

• Free DBS and compliance service
• Twice weekly payroll and ‘Faster Pay’ service, getting you paid more quickly
• Access to exclusive roles that aren’t available from other agencies 
• Free access to Liquid’s exclusive social work training and CPD portal 
• Your own dedicated consultant with extensive social work knowledge 
• Access to a wide selection of social work positions across the UK 
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place* 
• “Find your own job” bonus – get £250 for bringing your own position to us * 

Important Information
Please note: We are unable to support or accept applications from individuals currently residing in countries listed on the Red or Amber list under the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the WHO Workforce Support and Safeguard List.

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes. 

Reasonable Adjustments: 

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement. 
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. 
 

BH - 195908
GH - 34064

Liquid Personnel is recruiting a Children’s Social Worker to join its client’s Child Protection team, based in Cardiff.

What will your responsibilities be? 

• Conduct assessments of children and families to identify risks and needs.
• Develop and implement child protection plans in collaboration with multi-agency teams.
• Undertake statutory visits and maintain accurate, up-to-date case records.
• Intervene in crisis situations to ensure the immediate safety of children.
• Attend and contribute to child protection conferences, core groups, and court proceedings.
• Work closely with families to promote positive change and improve outcomes for children.
• Liaise with schools, health professionals, police, and other agencies to coordinate support.
• Provide written reports and evidence for legal proceedings when required.
• Monitor and review cases regularly to ensure progress and compliance with care plans.
• Advocate for the rights and welfare of children and young people. 

Qualifications and Experience: 

To be successful in this role you must have;  

• Social Work England registration 
• Eligible to work in the UK 
• Hold a full UK driving licence 
• Post-qualified experience 
• Degree level or equivalent in Social Work 

Why Liquid Personnel? 

• Free DBS and compliance service
• Twice weekly payroll and ‘Faster Pay’ service, getting you paid more quickly
• Access to exclusive roles that aren’t available from other agencies 
• Free access to Liquid’s exclusive social work training and CPD portal 
• Your own dedicated consultant with extensive social work knowledge 
• Access to a wide selection of social work positions across the UK 
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place* 
• “Find your own job” bonus – get £250 for bringing your own position to us * 

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes. 

Reasonable Adjustments: 

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement. 
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 198061
GH - 34571

Job Title: Social Worker - Children’s Safeguarding Team - Cardiff 
Location: Cardiff
Pay Rate: £ 38.43/per hour

Liquid Personnel is seeking an experienced children social worker to join their esteemed client's long-term Children’s Safeguarding team. We are looking for a dedicated professional with a passion for working with children and families, as well as expertise in identifying and managing child protection concerns and addressing ongoing issues.

Role Overview: This challenging and rewarding role involves working with complex cases, including:

• High-end Children in Need (CIN) and child protection cases.
• Managing cases that may progress to care proceedings, requiring a solid understanding of court work and the statutory requirements for children who are looked after.

Key Responsibilities:

• Developing and implementing measurable, timely interventions in Child Protection/CIN plans.
• Identifying when further intervention is required to protect children within your caseload and taking appropriate action.
• Championing practice improvement, actively participating in process, procedure, policy, and strategy development.
• Managing and assessing risk, leveraging technical authority and deep expertise in social care practice.
• Supporting and mentoring others while maintaining credibility and hands-on experience in complex cases.

Who We’re Looking For:

The ideal candidate will:

• Be registered with Social Work Wales.
• Possess significant experience in progressing Child Protection and CIN plans.
• Demonstrate expertise in assessing and managing risk in complex cases.
• Be organized, resilient, and adept at balancing multiple priorities while maintaining a focus on the best outcomes for children.
• Ideally, be a driver with access to a car and eligible to reside and work in the UK.

Why Liquid Personnel? 

• New ‘Faster Pay’ service getting you paid more quickly
• Twice weekly payroll
• Free DBS and compliance service
• Access to exclusive roles that aren’t available from other agencies
• Free access to Liquid’s exclusive social work training and CPD portal
• Your own dedicated consultant with extensive social work knowledge
• Access to a wide selection of social work positions across the UK
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place*
• “Find your own job” bonus – get £250 for bringing your own position to us *

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 189919
GH - 30408

What will your responsibilities be?

• Conduct assessments of children and families to identify risks and needs.
• Develop and implement child protection plans in collaboration with multi-agency teams.
• Undertake statutory visits and maintain accurate, up-to-date case records.
• Intervene in crisis situations to ensure the immediate safety of children.
• Attend and contribute to child protection conferences, core groups, and court proceedings.
• Work closely with families to promote positive change and improve outcomes for children.
• Liaise with schools, health professionals, police, and other agencies to coordinate support.
• Provide written reports and evidence for legal proceedings when required.
• Monitor and review cases regularly to ensure progress and compliance with care plans.
• Advocate for the rights and welfare of children and young people.

Qualifications & Experience:

To be successful in this role you must have:

• Social Work England registration
• Eligible to work in the UK
• Hold a full UK driving licence
• Post-qualified experience
• Degree level or equivalent in Social Work

Why Liquid Personnel?

•  Free DBS and compliance service
• Twice weekly payroll and ‘Faster Pay’ service, getting you paid more quickly
• Access to exclusive roles that aren’t available from other agencies
• Free access to Liquid’s exclusive social work training and CPD portal
• Your own dedicated consultant with extensive social work knowledge
• Access to a wide selection of social work positions across the UK
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place*
• “Find your own job” bonus – get £250 for bringing your own position to us *

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 195752
GH - 33827

The Cardiff Council is looking for an Adult Social Worker to join their team based in Cardiff. 

What will your responsibilities be?
In this role, you will undertake scheduled reviews and monitoring visits to residential and nursing homes. You will promote and enhance the lives of people living with dementia within a residential or nursing placement. You will work with providers to improve the opportunities for people living with dementia within a placement setting. Additionally, you will provide reports to the Team Manager on visits to placement settings and liaise with other professionals and health colleagues. 

Benefits of the role:

• Competitive Payrate 
• Hybrid working available 
• Supportive team
• Flexible scheduling options
• Long term contracts

Qualifications and Experiences:
To be successful in this role you must have Social Work England registration, be eligible to work in the UK, hold a qualification in Social Work at degree level, and have post-qualified experience.   

How to apply? 
If this is a job for you, feel free to click apply below or if you want to learn more about it, please contact 0345 241 9590.

Why Liquid Personnel?

• New ‘Faster Pay’ service getting you paid more quickly
• Twice weekly payroll
• Free DBS and compliance service
• Access to exclusive roles that aren’t available from other agencies
• Free access to Liquid’s exclusive social work training and CPD portal
• Your own dedicated consultant with extensive social work knowledge
• Access to a wide selection of social work positions across the UK
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place*
• “Find your own job” bonus – get £250 for bringing your own position to us *

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.

Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 188259
GH - 28284

Liquid Personnel is recruiting an Adult Social Worker to join its client’s Contact & Assessment team, based in Cardiff.

What will your responsibilities be?

• Assist individuals to resolve major difficulties in their lives and enhance their independence and coping skills
• Work within current legislation and Council policies, procedures, and practices
• Assess, commission, and review services, including planned interventions, for a specific client group
• Operate within statutory guidance and policy/procedural frameworks to help protect individuals who are at risk or vulnerable

Qualifications & Experience:

To be successful in this role you must have:

• Professional Qualification: MA, BA, BSc in Social Work, Diploma in Social Work, or CQSW
• Registration: Must be registered with Social Care Wales
• Experience: Minimum of 2 years’ post‑qualified experience in a statutory setting
• Legislation Knowledge: Strong understanding of:

  • Mental Health Act 1983
  • Mental Capacity Act 2005
  • Social Services and Well‑being (Wales) Act 2014
  • Safeguarding procedures
  • Mental Health (Wales) Measure 2010

  Skills: Excellent assessment, communication, and risk‑management skills; ability to work effectively in a fast‑paced multidisciplinary environment
• Driving Licence: Full UK driving licence and access to a vehicle (often required for community visits)

Why Liquid Personnel?

•  Free DBS and compliance service
• Twice weekly payroll and ‘Faster Pay’ service, getting you paid more quickly
• Access to exclusive roles that aren’t available from other agencies
• Free access to Liquid’s exclusive social work training and CPD portal
• Your own dedicated consultant with extensive social work knowledge
• Access to a wide selection of social work positions across the UK
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place*
• “Find your own job” bonus – get £250 for bringing your own position to us *

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

BH - 197882
GH - 34648

#LPA

📍London, Cardiff or Remote | 💰 £86,000 - £100,000  + Incentive Awards tied to your performance + Benefits | Hear from the team ✨

⭐Our Risk & Compliance team

At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there’s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. 

We’re looking for a Senior Compliance Advisory Manager to join our second line of defence (2LoD) Compliance Team as part of our Risk and Compliance Collective.We’re looking for a pragmatic, collaborative and experienced senior compliance manager with deep knowledge of FCA rules and associated regulations, who is passionate about Monzo's mission to make money work for everyone.

This role will have day-to-day responsibility for advising on compliance matters associated with Monzo’s Borrowing Collective covering primarily Homeownership (mortgage credit broking) as well as supporting on our unsecured products (loans, overdrafts, Flex) reporting directly to Monzo’s Head of Compliance Advisory.

This role will partner directly with our Product teams to ensure we fulfil our Consumer Duty requirements, launch products safely and meet our regulatory compliance obligations. This will require experience of advising on FCA requirements as well as a grounding in the wider retail banking and payments landscape and requirements. 

🔑 You’ll play a key role by...

• Working proactively and closely with the Product teams in Borrowing to provide clear and accurate technical compliance advice across a number of areas (FCA Handbook primarily, though not exclusively, MCOBS, CONC, PRIN).
• Providing compliance advice and guidance on financial promotions, supporting both the Marketing and Financial Promotion teams.
• Building and maintaining proactive, effective and constructive relationships with fellow Compliance team members, supporting the Compliance Leadership and regularly liaising with first line Risk, Legal and Audit.
• Supporting the vision, strategy and direction of Conduct and Compliance Advisory, consistent with the CRO’s broader strategy for the Risk, Compliance and Financial Crime Collective.
• Promoting the culture and practice of compliance within Monzo through training, coaching and constructively challenging first line colleagues. 
• Challenging our policies and procedures to make sure that we’re providing great customer outcomes and meeting regulatory requirements.
• Collaborate with the wider Compliance team in creating and updating compliance policies and procedures to reflect current regulatory requirements.
• 2LoD support and oversight on Regulatory Breach and Incident Management.
• Exploring new ways to streamline, automate and enhance Monzo’s approach to compliance and conduct risk management.
• Delivering continuous improvement to the function and helping to create a Compliance ‘centre of excellence’.

This role requires strong communication & collaboration skills with a ‘ hands-on ’ approach, to ensure that regulations are fully understood, our products are ‘compliant by design’ and our customers' needs are being met.

🤩 We’d love to hear from you if…

• You have in-depth knowledge of Mortgage Conduct of Business (MCOB) rules and solid experience advising on regulatory requirements for mortgages broking including mortgage and protection advice.
• Have a strong understanding of Consumer Duty.
• CeMAP qualification not essential but could be advantageous.
• You have gained hands-on regulatory experience and practical understanding of relevant regulation having ideally spent time in house at a bank, and/or financial technology company advising on regulatory conduct compliance matters.
• You like to be where the action is and thrive in fast paced environments where you can take the lead and shape new products and initiatives by building strong, mutually respectful relationships.
• You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives.
• You have working knowledge of the role of the Risk and Compliance function within the 3 lines of defence model.
• You're self-motivated, highly organised and focused on executing well.
• You're able to work independently and with changing priorities.
• You’re able to build strong, mutually respectful relationships with diverse teams.
• You have a genuine interest in the role of Compliance and recognise the value of compliance being a competitive advantage in a business like Monzo.
• You have a passion for compliance and are excited about the future of banking and want to work with us to shape it.
  
  

  The Interview Process:

  Our interview process involves three main stages: 

  1. Recruiter Call (30mins)
  2. Initial Call (30 mins)
  3. Final stage (x3 interviews) consisting of a case study, role specific interview, and collaboration interview

  Our average process takes around 3-4 weeks but we will always work around your availability. 

  🙌What’s in it for you

  💰£86,000 to £100,000 + Incentive Awards tied to your performance ➕ benefits

  📍This role can be based in our London or Cardiff offices, but we're open to distributed working within the UK (with ad hoc meetings in London)

  ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

  📚£1,000 learning budget each year to use on books, training courses and conferences.

  ➕ Plus lots more! Read our full list of benefits.

  #LI-TK1  #LI-Remote

📍 Cardiff | 🏢 3 days a week in the office. 

The Role 🚀

We’re seeking an experienced Senior Leader in Fraud and Disputes Operations to lead our teams supporting our customers across the UK and US. This is a high-impact role that extends well beyond day-to-day management, and you’ll play a key role in defining and evolving our risk strategy, enhancing our control frameworks, and improving the end-to-end customer journey. Working cross-functionally across Capital on Tap, you’ll champion continuous improvement, minimise losses, and play a critical role in upholding our reputation for operational excellence.

Key Responsibilities 👏

• Lead, coach, and develop high-performing Fraud Prevention and Disputes Investigation teams, fostering a culture of excellence and continuous improvement.
• Oversee day-to-day fraud and disputes operations, including capacity planning, scheduling, SLA management, training, and competency development.
• Ensure full compliance with UK and US regulatory requirements, scheme rules, and deadlines, staying current with evolving industry standards.
• Monitor emerging fraud trends and collaborate with second line of defence teams to implement and refine fraud and disputes strategies.
• Design and maintain robust control frameworks to minimise financial losses, manage operational risk, and act as an escalation point for complex cases.
• Leverage technology and data to optimise processes, enhance customer experience, and track KPIs/KRIs to drive performance and continuous improvement.

We’re Looking For 🔍

• An experienced financial services leader specialising in disputes and fraud, with a focus on business customers.
• An adaptable and pragmatic leader with a hands-on, solutions-driven approach to problem solving. 
• A proven track record of leading high-performing teams in fast-paced, dynamic environments.
• A subject matter expert with deep knowledge of regulatory and legal requirements, and extensive experience in risk assessment and control design and testing.
• An analytical thinker skilled in interpreting complex data and driving evidence-based decision-making.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Interview Process 🤝

• Stage 1: 30 minute call with a Talent Partner
• Stage 2: 60 minute interview with our Customer Operations Director
• Stage 3: 60 minute interview with our People team and a peer

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍London/Cardiff/UK Remote | 💰circa £110k + Incentive Awards tied to your performance + Benefits  ✨

⭐Our Legal team

We're looking for a Senior Legal Counsel, Commercial, IP & AI to join our UK Legal team at Monzo and help us build one of the best, most innovative banks in the world. 

You will report to Monzo’s Principal Legal Counsel, Commercial, IP & AI in the UK Legal team, which forms part of our wider Legal & Board Governance Collective. 

This role will have day-to-day responsibility for advising on commercial contracts, IP & AI matters for our UK business.  You’ll lead on a wide range of legal matters with opportunities for growth in role as the business scales.

In this role, you will work at all levels in the organisation and in close partnership with a wide-range of stakeholders including our Marketing, Procurement, Third Party Risk Management, Data Protection, Security, Risk & Control and Compliance teams.  Your clients will span all collectives of Monzo’s business, from Operations to Brand and everything in between.

No two days are the same in Monzo’s Legal team. This is not your typical legal role; so we’re not looking for a typical person.

On any given day you may be advising on a sports sponsorship, or the launch of the Monzo book, or a material outsourcing agreement, or the implementation of artificial intelligence technology - you’ll need to be curious and keen to learn.

Ultimately, we’re looking for a collaborative problem-solver with exceptional technical expertise who is willing to roll up their sleeves to help deliver products and services that delight our customers, raise standards, and contribute to our mission.

If this sounds like you, then please get in touch. 

🔑You’ll play a key role by acting as a trusted legal adviser…

• Leading on commercial contracts, including:
• directly drafted and negotiated yourself; and
• supported by our experienced panel of commercial legal contractors, whose work, delegated by you, you will supervise.
• Working (as part of the UK Legal team) alongside our colleagues in our Group Commercial Legal team on:
• developing and implementing processes and procedures to increase the efficiency and scalability of commercial legal advice across Monzo, including workflows, playbooks and precedents, and the use of new technologies; and
• delivering training, sharing insights from your work, and helping educate others on commercial contracts.
• Supporting the delivery of our intellectual property strategy (including working with our external advisers on clearance searches, registrations and oppositions).
• Being a subject matter expert on AI related matters (including the regulation of and contracting for AI).
• Managing relationships with our external legal counsel and alternative legal service providers and contractors, ensuring we are optimising our legal spend for greatest impact.

🤩 We’d love to hear from you if…

• You have around 5 years plus of relevant post qualification experience (or equivalent), having ideally spent time in private practice, and/or in-house at a high-growth technology company, and/or in-house at a bank and/or other financial institution.
• You have deep experience in all aspects of contract law, and have a genuine interest in commercial contracts; it’s not just your job but something you’re proud to be a geek about.  You’re comfortable explaining the difference between contract terms (conditions, warranties, indemnities, and representations) and negotiating your way through tricky legal issues including service credits, service levels, termination rights and liability provisions, among others.
• You have some experience advising on intellectual property related matters (copyright and trade marks in particular).
• You have some experience in artificial intelligence, particularly key legal issues related to the use of generative artificial intelligence.
• You have familiarity with the use of legal technology, including generative AI systems and contract lifecycle management platforms.
• You have some experience of financial services regulation as it relates to commercial contracts (such as material outsourcings, digital operational resilience and operational continuity).
• You have some experience in the transactional elements of data protection, including negotiating data sharing agreements, data processing agreements, and standard contractual clauses.
• You are a strategic thinker, a strong communicator and a keen problem solver who can recommend solutions that balance business and risk perspectives.
• You are willing to jump in and handle a wide range of legal issues that may arise even outside your core areas of expertise in an enthusiastic, proactive, and resourceful manner, and can sensibly assess when best to engage external counsel in a cost-effective way.
• You are comfortable operating at all levels of the organisation and liaising with a variety of internal and external stakeholders.
• You enjoy horizon scanning, proactively assessing risks, and quickly identifying and independently implementing mitigating actions. 
• You have a dynamic and entrepreneurial approach and are comfortable with the ambiguity of a fast-paced and rapidly-evolving environment.
• You welcome diverse perspectives, think rigorously and critically and aren’t afraid to challenge assumptions.
• You have an open and curious mind, are passionate about the intersection of banking and technology and are excited to join us for the next stage of our journey at Monzo!

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement.

At Monzo, we’re dedicated to creating an inclusive and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 

PQE is a guide only.

🙌 What’s in it for you

💰c. £110,000 base salary (dependent on experience) + Incentive Awards tied to your performance + Benefits 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team

📚Learning budget of £1,000 a year for books, training courses and conferences

🌈 The application journey has 3 key steps

• Recruiter call (potentially followed by an initial call with Principal Legal Counsel - Commercial, IP & AI)
• First stage 1 hour role specific interview
• Second stage 1 hour behavioural interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-DH1 #LI-REMOTE

📍 Cardiff | 🏢 1/2 days a week in the office

Financial Crime 🚀

The Financial Crime team consists of 62 people globally. They are responsible for ensuring that Capital on Tap meets its regulatory obligations in relation to all things AML and CTF.

What You’ll Be Doing 🗃️

• Support the Onboarding Journey: Complete KYC and KYB checks across our product range accurately and efficiently.
• Effective Screening: Review PEPs, Sanctions, and Adverse Media alerts, identifying potential risks and escalating complex hits for Enhanced Due Diligence (EDD).
• Clear Communication: Handle "grey area" cases by gathering necessary information and seeking guidance from senior team members.
• Proactive Learning: Contribute ideas to the team on how we can make our checks more efficient for customers

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven FinCrime Foundation: Previous experience conducting KYC/KYB checks, with a solid grasp of how to identify PEPs, Sanctions, and Adverse Media hits.
• Operational Experience: A background working in a regulated financial services environment, ideally across a range of different customer or product types.
• Customer-Centric Compliance: Experience managing the balance between gathering necessary due diligence and maintaining a smooth, professional journey for the customer.
• Effective Communication: Proven ability to communicate with customers or internal stakeholders to request information or explain compliance requirements clearly and professionally.
• Product Adaptability: Comfortable navigating multiple internal systems and adapting to different risk appetites across a diverse multi-product landscape.
• Growth Mindset: A proactive approach to learning new regulatory updates and a willingness to suggest process improvements to the wider team.

Shift Patterns

We are hiring across a few different shift patterns:

• Fri-Mon, 9-7.30pm one day, 9-7pm the other three, either Friday or Monday in the office (weekends)
• Thursday or Friday through to Monday or Tuesday (5 days including Saturday and Sunday), 9-5.30pm. 2 days a week in the office

Interview Process 🤝

• Stage 1: 30 minute screening call with a Talent Partner
• Stage 2: take home task
• Stage 3: 60 minute interview with a Team Leader in FinCrime

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days a week in the office

Financial Crime 🚀

The Financial Crime team consists of 62 people globally. They are responsible for ensuring that Capital on Tap meets its regulatory obligations in relation to all things AML and CTF.

What You’ll Be Doing 🗃️

• Support the Onboarding Journey: Complete KYC and KYB checks across our product range accurately and efficiently.
• Effective Screening: Review PEPs, Sanctions, and Adverse Media alerts, identifying potential risks and escalating complex hits for Enhanced Due Diligence (EDD).
• Clear Communication: Handle "grey area" cases by gathering necessary information and seeking guidance from senior team members.
• Proactive Learning: Contribute ideas to the team on how we can make our checks more efficient for customers

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven FinCrime Foundation: Previous experience conducting KYC/KYB checks, with a solid grasp of how to identify PEPs, Sanctions, and Adverse Media hits.
• Operational Experience: A background working in a regulated financial services environment, ideally across a range of different customer or product types.
• Customer-Centric Compliance: Experience managing the balance between gathering necessary due diligence and maintaining a smooth, professional journey for the customer.
• Effective Communication: Proven ability to communicate with customers or internal stakeholders to request information or explain compliance requirements clearly and professionally.
• Product Adaptability: Comfortable navigating multiple internal systems and adapting to different risk appetites across a diverse multi-product landscape.
• Growth Mindset: A proactive approach to learning new regulatory updates and a willingness to suggest process improvements to the wider team.

Shift Patterns

We are hiring across a few different shift patterns:

• Mon-Fri, 9-5.30pm, 3 days a week in the office (core)
• Fri-Mon, 9-7.30pm one day, 9-7pm the other three, either Friday or Monday in the office (weekends)

Interview Process 🤝

• Stage 1: 30 minute screening call with a Talent Partner
• Stage 2: take home task
• Stage 3: 60 minute interview with a Team Leader in FinCrime

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Please note: this is a hybrid working role which will require to attend Kerv's Cardiff office twice a week. 

Our Values

The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focussing purely on our client's requirements and delivering the highest standards of service possible. With more than 30 years of industry experience, we are committed to upholding the highest ethical and professional standards to our partners and clients alike.

The Role

We’re looking for a dynamic and driven individual to join our team in a fast-paced, multi-faceted role that blends technical expertise, customer service, and project delivery. This position demands exceptional multitasking skills, a proactive mindset, and the ability to manage competing priorities without compromising on quality or timelines. providing front-line support to our mobile and telecoms customers.

This is a hands-on, customer-facing role where you’ll be the first point of contact for support queries, helping users stay connected by resolving common issues, fulfilling service requests, and ensuring a smooth customer experience

Your responsibilities will encompass the following tasks: 

Incident Management & Troubleshooting

• Log, categorise, and prioritise tickets accurately within the ticketing system.
• Perform initial diagnostics and follow standard troubleshooting steps.
• Resolve straightforward issues at first contact where possible.
• Escalate more complex or unresolved issues to Level 2 teams or suppliers.
• Monitor and manage open tickets to ensure timely resolution.

Service Provisioning

• Provision a wide range of telecom products including Mobile, Data Hardware, Connectivity, VoIP, SIP, and Compliance solutions.
• Coordinate end-to-end delivery of services, ensuring accuracy, speed, and customer satisfaction.
• Follow defined processes to ensure accurate and efficient service delivery.

Customer Support & Fault Management

• Act as the first point of contact for customer queries via phone, email, and ticketing systems.
• Provide clear, friendly, and professional support to customers using mobile and telecom services.
• Handle common requests such as SIM changes, number queries, device & router setup and configuration, connectivity issues.
• Keep customers informed with regular updates and ensure a positive support experience, this includes responding promptly to faults and service requests via ServiceNow.
• Perform diagnostics and collaborate with suppliers and customers to resolve issues efficiently.

Project & Service Management

• Deliver projects across the telecom’s portfolio, ensuring milestones are met and handovers are seamless.
• Balance BAU tickets, MACs, and ongoing orders while maintaining service levels and deadlines.
• Monitor SLAs and escalate where necessary to ensure timely resolution.
• Escalate issues appropriately, providing clear handovers to internal teams or third-party providers.
• Track escalated tickets and follow up to ensure resolution.
• Collaborate with internal teams to maintain service quality and customer satisfaction.

Administrative Duties

• Handle billing entries, resolve billing queries, and maintain accurate records.
• Handle inbound and outbound customer and supplier calls professionally, efficiently, and in line with service standards.

Systems & Tools

You will work with a range of telecom and support systems, including:

• Ticketing system: Service Now, Order Management, SLA / Timesheeting.
• Mobile carrier portals: EE, Giacom,BT, Compliance platforms
• Telecom platforms: VoIP, SIP, In house Hosted telephony platform

• Connectivity supplier portals: Network/service monitoring dashboards, Supplier support systems
• Device/platform support: iOS / Android MDM’s,
• Any additional tools: Billing portal/ Asset management / inventory, Knowledge base / documentation platforms

What we are looking for:

• Experience in a customer service, helpdesk, or support role (telecoms experience is beneficial but not essential).
• Proven ability to thrive in a fast-paced environment, managing multiple tasks and priorities simultaneously.
• Strong communication skills with a customer-first mindset.
• A logical and structured approach to troubleshooting with a proactive approach to issue resolution.
• Ability to follow processes and manage a high volume of requests.
• Organised, with good time management and attention to detail.
• Clear and confident communicator, able to build rapport with stakeholders at all levels.
• Familiarity with project management methodologies and tools.

Overview

Bring your enthusiasm and knowledge of GIS customization to help build and test advancements to ArcGIS Arcade. Arcade is used by organisations around the world to customize their workflows, QA/QC data input, and create cutting edge visualisations. This is a fantastic opportunity to become part of the product development team and support the delivery of regular, high-quality releases in a fast-paced, dynamic environment.

Help us improve our Arcade functional capabilities, test routines, and documentation as part of the ArcGIS Pro development team developing Arcade. You’ll also collaborate with engineers on other products to ensure seamless integration across ArcGIS.

Esri has a Relocation Assistance Program and can provide support with relocating to the Cardiff, UK area for this position. Check out more details of the Esri R&D Center – Cardiff!

Responsibilities

• Apply curious, independent thought, and attention to detail to explore and understand the challenges that ArcGIS users face and provide usable, informative feedback on user experience
• Build rich and varied GIS datasets and maps, sample applications and articles that can be used to highlight product capabilities, explain scripting functions, and guide scripting best practices
• Work with your development team, and teams across Esri, to design, create, and validate the newest datasets and GIS workflows to support visualisation, map labelling, pop-ups, attribute rules and verify the functionality meets user workflows and is consistent with Esri ecosystem
• Describe GIS best practices and demonstrate how to apply these GIS workflows in internal team meetings, on product forums and websites, with customers, at Esri events, or in publications like the ArcGIS Blog
• Learn about and collaborate in AI code generation experiences to explore issues, investigate problems, and design and prototype enhancements
• Build focused test code to represent complex situations for investigation and regression testing
• Administer, automate, and manage online and database GIS systems and services to support the development of new product features and ongoing product releases

Requirements

• 2+ years of GIS experience (such as modeling, analyzing, or presenting geospatial data in a scientific, engineering, governmental, or post graduate academic environment)
• Proficiency with mapping, spatial data or GIS platforms such as ArcGIS or QGIS
• Strong problem-solving and analytic skills
• Proven initiative and creativity to find ways to explore, investigate, test and validate software behavior
• Experience of, and interest in, scripting or coding to appreciate our end users' challenges and to communicate effectively with the development team
• Excellent communication and team collaboration skills
• Bachelor’s degree in GIS, geography, computer science, engineering, or related field
• Existing work authorisation for the United Kingdom

Recommended Qualifications

• Experience and passion for working with cartography, mapping or geospatial data
• Interest in or knowledge of AI code generation and development tools
• Proven experience of user communication and education such as having been responsible for product documentation, blogs, written or video tutorials, presentations
• Familiarity using version control systems such as Git, for documentation and code
• Familiarity with some of the scripting or coding languages such as Python, Lua, JavaScript, Perl, or Typescript
• Master’s degree in GIS, computer science, engineering, or related field

Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 

A reasonable estimate of the base salary range is £37,080 - £58,092.

#LI-EL1

#LI-Onsite

Overview

Bring your passion for C++ to help us develop a cross-platform mapping SDK that runs on desktop and mobile devices using the latest compilers and C++ standards. At Esri, we love making a difference and leading the way in developing innovative technology. This is a great opportunity to design and develop next-gen Esri technology - initially focusing on text: calculation, de-confliction, positioning and real-time rendering for 2D and 3D.

Esri has a Relocation Assistance Program and can provide support with relocating to the Cardiff area for this position. Check out more details about the Esri R&D Center – Cardiff!

Responsibilities

• Build C++ software components that follow industry and team-standard design patterns, development methodologies, and deployment models
• Develop excellent software for use in field mapping, data collection, sensor networks, street navigation, and more, with the initial focus being on text related components
• Collaborate with other software and product engineers throughout the development process
• Discuss user requirements; design and develop library APIs and implementations
• Research, analyse, articulate, and solve complex problems with design, development, testing, and documentation
• Learn and collaborate in SDK environments and languages, for testing, investigation and prototyping

Requirements

• 2+ years of commercial/academic software development experience, including debugging algorithms, and designing functions and class structures
• Fluent in, and keen to engineer with, modern C++ (14/17/20) and STL, including smart pointers, optional, variant, lambda expressions, move semantics and template programming
• Experience with IDEs, compilers, and development tools for Linux, Windows or MacOS
• Object oriented design skills
• Understanding of algorithms and design patterns
• Ability to work closely with the team to build quality software in a constantly evolving environment
• Effective time management and organisational skills
• Excellent written and verbal communication skills
• Bachelor’s degree in computer science, engineering, mathematics, mapping, GIS, or related field
• Existing work authorisation for the United Kingdom

Recommended Qualifications

• Experience in complementary design approaches such as Value-based, Data-Oriented, Multithreading, Parallelisation, Functional or Compile-time
• Interest in or knowledge of text layout, typography, fonts, and libraries such as ICU and HarfBuzz
• Familiarity with GIS applications and technologies
• Familiarity with some other languages which our SDKs target or are used in infrastructure (such as Kotlin, Qt, C#, Swift, Flutter, Typescript or Python)
• Master’s degree in GIS, computer science, engineering, or related field

Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 

A reasonable estimate of the base salary range is £39,600 - £67,320.

#LI-EL1

#LI-Onsite

Overview

Bring your enthusiasm and talents to Esri, creating industry leading ArcGIS products. The ArcGIS Maps SDKs allow developers to build modern mapping applications for mobile and desktop platforms, with 2D and 3D data visualisation, and online or offline access. This is a fantastic opportunity to join the product development team and support the delivery of regular, high-quality releases in a collaborative and dynamic environment.  

Help us improve our cross-platform GIS software libraries, built on the latest compilers and C++ standards, and create sample apps, developer documentation, and developer outreach.  

Esri has a Relocation Assistance Program and can provide support with relocating to the Cardiff area for this position. Check out more details of the Esri R&D Center – Cardiff!

Responsibilities

• Apply curious, independent thought, and attention to detail to explore and understand the challenges that ArcGIS users face and provide usable, informative feedback on user experience
• Understand the customer, who are software developers, gathering requirements and use cases that translate into actionable code and doc improvements 
• Build rich and varied GIS datasets and maps, sample applications and articles that can be used to highlight product capabilities, explain APIs and guide user (developer) practices
• Work with your development team, and teams across Esri, to design, create, and validate the newest datasets and GIS workflows to support field mapping, data collection, spatial analysis and verify the functionality meets user workflows and is consistent with Esri ecosystem
• Describe GIS best practices and demonstrate how to apply these GIS workflows in internal team meetings, on product forums and websites, with customers, at Esri events, or in publications like the ArcGIS Blog
• Document technical topics and concepts, and produce developer-focused product documentation
• Learn about and collaborate in SDK environments (such as Kotlin, Qt, C#, Swift, Flutter, Python), to explore issues, investigate problems, and design and prototype enhancements 
• Build focused test code to represent complex situations for investigation and regression testing
• Administer, automate, and manage online and database GIS systems and services to support the development of new product features and ongoing product releases

Requirements

• 2+ years of GIS experience (such as modeling, analyzing, or presenting geospatial data in a scientific, engineering, governmental, or post graduate academic environment)
• Proficiency with mapping, spatial data or GIS platforms such as ArcGIS or QGIS 
• Strong problem-solving and analytic skills
• Proven initiative and creativity to find ways to explore, investigate, test and validate software behavior
• Excellent communication and team collaboration skills 
• Experience of, and interest in, scripting or coding to appreciate our developer users' challenges and to communicate effectively with the development team
• Bachelor’s degree in GIS, geography, computer science, engineering, or related field
• Existing work authorisation for the United Kingdom

Recommended Qualifications

• Experience and passion for working with cartography, mapping or geospatial data 
• Interest in or knowledge of layout, typography, and fonts for international text
• Proven experience of user communication and education such as having been responsible for product documentation, blogs, written or video tutorials, presentations
• Familiarity using version control systems such as Git, for documentation and code 
• Familiarity with some of the scripting or coding languages which our SDKs target, and which we use for automation, such as using Kotlin, Qt, .Net, Swift, Flutter, Typescript or Python
• Master’s degree in GIS, computer science, engineering, or related field 

Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 

A reasonable estimate of the base salary range is £37,080 - £58,092.

#LI-EL1

#LI-Onsite

📍London/Cardiff/UK Remote | 💰circa £100,000 + Incentive Awards tied to your performance + Benefits | Hear from the team ✨

⭐Our Legal team

We’re looking for a Senior Legal Counsel to join our team at Monzo, to help us build one of the best, most innovative banks in the world. You will report to Monzo’s Director of Legal Payments & Business Banking, be part of the Legal and Board Governance Collective, and work with a team of product lawyers to give first rate legal advice and support to Monzo’s Product Collective, including areas like business banking and merchant payments. 

In this role, you’ll work closely with Monzo’s product collectives to build and deliver business banking and merchant payment products, and support the team in making money work for everyone. You’ll work at all levels in the organisation and with a wide-range of stakeholders from Product Managers and Designers, to Operations professionals and Software Engineers, and Risk and Compliance. You will be the ‘go to’ for all things legal and regulatory, and an important part of a team trying to improve our customers’ financial lives. 

🔑You’ll play a key role by…

• You’ll work directly with senior lawyers, product managers and engineers to provide legal advice and commercial insights to develop and grow Monzo Bank in the UK. 
• In particular, you will: 
• Partner with product managers to advise on legal matters relating to business banking and merchant payments (including issues relevant to providing our services to SMEs) and advise on the legal and regulatory requirements for a growing bank.
• Support Monzo with the operational and product changes needed to offer point of sale (POS) and online card payment acceptance to our business banking customers. 
• Help to develop efficient ways of working to enable Monzo to scale quickly, and ensuring Monzo operates safely and in accordance with the law and regulation.
• Provide training and knowledge sharing with other Monzonauts on the impact of laws and regulations on Monzo or our customers.
• Often act as the sole lawyer advising product managers or other colleagues (with support behind the scenes from more senior lawyers) and therefore act autonomously, take ownership of matters, identifying legal issues proactively, evaluating relevant risks and finding effective solutions to unique and complex business activities. 
• You’ll work closely and collaboratively with Monzo’s Director of Legal Payments & Business Banking, General Counsel of Monzo Bank Limited and the other members of the UK Legal team to provide legal advice and commercial insights to Product teams.
• You’ll be a trusted advisor and will work proactively and collaboratively with other relevant stakeholders and teams across the Monzo Group, including the Product, Risk & Compliance, Supplier Operations, Financial Crime, Fraud, and Operations teams.
• You’ll work with Monzo’s Director of Legal Payments & Business Banking, other lawyers and compliance to identify legal and regulatory risks relating to existing and new products, ensure robust challenge and scrutiny of product changes as they go through Monzo’s governance process and to ensure that the businesses you support respond appropriately to new and changed legal and regulatory requirements. 
• You’ll support Monzo’s global product development work by coordinating the legal review of products by collaborating with legal teams in the EU and US to identify local legal and regulatory requirements.
• You’ll work with colleagues across the Legal and Board Governance collective to improve the management of the activities of the legal team, including through identifying suitable technology solutions to streamline workflows, optimise processes and work efficiencies, and increase scalability.
• You’ll proactively manage relationships with external suppliers and law firms to enhance processes around cost management to ensure we are optimising our spend and extracting best value while delivering top-quality legal support. 

🤩 We’d love to hear from you if…

• You are a technically excellent lawyer with a minimum of 5 years of relevant post-qualification experience working in the banking and finance sector. 
• You have a strong background advising on commercial and regulatory issues relating to banking products with specific knowledge and experience evidenced in business banking (including company law and insolvency aspects) and merchant acquiring. 
• You are a strong communicator who can provide clear, precise, and practical legal advice, effectively articulating what is relevant and important in a concise manner. 
• You can take a position on key issues, present persuasive recommendations, and constructively drive consensus among senior stakeholders.
• You have excellent organisational skills and attention to detail, with the ability to prioritise and work effectively and independently under tight deadlines across multiple projects.
• You are a team player and a keen problem solver, skilled at assessing risk and recommending solutions that balance commercial and risk considerations. You think ahead, anticipate relevant challenges, understand the commercial objectives of the teams you support, set clear objectives, and find effective solutions. 
• You are proactive, take initiative to broaden your knowledge, and are passionate about the intersection of banking and technology and the transformation unfolding in consumer finance. You are excited to work in a fast-paced environment and to join us for the next stage of our journey at Monzo!

🌈 The application journey has 3 key steps

• Recruiter call
• Initial call 
• Full loop: 
• Role specific interview
• Behavioural interview

🙌 What’s in it for you

💰 circa £100,000 & benefits 

✈️ We can help you relocate to the UK

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-DH1 #LI-REMOTE

📈Check out the development opportunities in the Collections team.

📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) 

⏰ Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

What You’ll Be Doing
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

We’re Looking For

• Collections experience within financial services 
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:

💷 Salary range £27,000 - £34,000 depending on experience
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minute CV overview with Team Leaders (In person)

📈Check out the development opportunities in the Disputes team.

📍 Cardiff | 🏢 3 days in office, 2 from home. You’ll work from the office for your first 12 weeks whilst you get set up in your new role.

Disputes Team ✨ 

We’re looking for a confident, customer-focused professional to take full ownership of the cardholder disputes process. Rather than simply processing tickets, you’ll manage each case from start to finish — investigating thoroughly, engaging with customers, assessing evidence, and making balanced decisions that deliver fair, consistent outcomes. You’ll play a key role in protecting the customer experience while ensuring every decision meets regulatory standards and upholds the integrity of our processes.

What You'll be Doing 🚀

• Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach.
• Assess claims to determine validity and confirm chargeback eligibility.
• Conduct detailed investigations, analysing transaction data, documentation, spending patterns, and dispute history.
• Prepare and submit chargebacks for UK and US cases, ensuring full compliance with Visa regulations and timeframes.
• Communicate with customers throughout fraud investigations, gathering evidence and delivering fair, evidence-based decisions.
• Monitor fraud trends and collaborate with internal teams to strengthen controls and prevent future losses.

We’re Looking For 🔍

• Experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations.
• Proven ability to manage a complex caseload within regulatory timescales and internal SLAs.
• A self-starter who can operate independently, taking full ownership and accountability for their decisions.
• Meticulous investigation skills, ensuring accuracy in every case.
• A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction.

Interview Process 🤝

• Stage 1: First stage: 30-minute intro and values call with a Talent Partner (Video call)
• Stage 2: Second stage: Task to be completed prior to a one hour virtual interview with members of the Management Team. 
• Stage 3: Final stage: Informal conversation with a member of the Senior Management Team.

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks 👏
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

The Role

Your primary role will be to provide support in our client and engagement acceptance process, including performing conflict reviews, customer due diligence to ensure we have understood who Teneo will be providing services to from a risk and reputation standpoint, as well as compliance with our Anti-Money Laundering requirements for the regulated parts of Teneo’s business. 

We will accept candidates with or without directly applicable experience and full training will be provided as required.

Location: The client and engagement acceptance team is primarily based in Cardiff. As the team also supports the business globally, the role will be required to work hours of 12:00 to 20:30 (GMT) including some England & Wales public or bank holidays where those days can be taken as additional annual leave (on other dates).

The Team at Teneo

Teneo is a global business drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations. The breadth of our offering and our ability to provide bespoke and seamless advisory services, on either a standalone or integrated basis, makes us truly unique.

Key Responsibilities

• Performing customer due diligence research utilising online tools, software and sanctions checking solutions
• Reviewing new client and engagement requests, screening the related parties for sanctions, enforcements or other adverse matters prior to issuing conflict check, Anti-Money Laundering and Risk Assessment responses
• Supporting engagement teams with client and engagement acceptance
• Supporting the Quality and Risk Management team on other business critical projects and training
• Working effectively in an inclusive team culture where people are recognised for their contribution

Key Skills & Experience

• Ability to manage and take responsibility for your work
• Driving forward tasks on a number of projects in parallel
• Strong organisational and communication skills
• Experience of Microsoft Teams, Outlook and Excel preferable

What can we offer you?

New joiners are supported by an induction programme, training in the tools and processes to the analyst role, with continuous improvement and development achieved through a structured and tailored programme that suits your career development..

As well as this we offer a whole host of benefits and reward including:

• Market-leading salary
• 28 days annual leave, with an option to purchase additional days
• An additional Inclusion Day leave
• Discretionary Bonus Scheme
• Pension Plan (with additional employee contribution options)
• Extensive investment in personal development & learning
• Enhanced maternity and paternity leave (dependent on length of service), with shared parental leave options
• Additional benefits and options including:
  • Private medical insurance
  • Income protection
  • Life assurance
  • Cycle to work scheme
• Regular social, cultural and charitable activities

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,600 employees located in 40+ offices around the world.

📍 Cardiff | 🏢 3 days per week in the office 

Support Services/Customer Operations 🚀
As a Training and Onboarding Specialist, your mission is two-fold: to design and deliver best-in-class onboarding programs for new hires, and to ensure the continuous upskilling of our existing Customer Operations team. You will create engaging training materials and lead sessions on new products, processes, and systems. This role also involves the critical task of creating, maintaining, and updating shared knowledge and departmental documentation, ensuring our frontline teams are supported with accurate, timely, and compliant information that is the foundation for all training efforts.

What You’ll Be Doing 🗃️

• Develop, and implement unified onboarding programs for all new hires across Customer Operations to ensure they are equipped with the foundational knowledge and skills required for their roles.
• Develop, deliver, and facilitate engaging and impactful training sessions and workshops for the existing team on new products, processes, systems, and compliance updates to drive continuous upskilling and development of colleagues.
• Collaborate closely with cross-functional Subject Matter Experts (SMEs) to identify training needs and translate complex operational procedures into clear, accessible, and compliant training materials.
• Manage the end-to-end content lifecycle of all training materials, shared knowledge assets, and departmental documentation, ensuring they are accurate, up-to-date, and serve as the single source of truth for the Customer Operations team.
• Maintain strict documentation and sign-off protocols for all training and operational assets to ensure full compliance with internal regulations.
• Evaluate the effectiveness of training and onboarding programs using performance metrics, feedback, and assessments to drive continuous improvement and ensure the "operational readiness" of frontline colleagues.
• Have flexibility in shift times to ensure that there is full coverage for training delivery and front line support duties

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven experience in a Learning & Development or Real-Time Coaching role within a fast-paced Customer Operations environment.
• Exceptional ability to simplify complex internal processes into clear, engaging, and compliant training materials.
• Highly organised with a proven ability to manage multiple document updates and stakeholder sign-offs simultaneously while adhering to strict timelines.
• A track record of supporting teams through transitions, such as new product launches or system changes, through effective information sharing and clear training sessions.
• Ability to build relationships across multiple stakeholders to ensure the best quality service is delivered.
• Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders.
• Experience utilising performance and feedback metrics to evaluate training effectiveness and drive continuous program improvement.

Interview Process 🤝

• Stage 1: 30 minute values and intro call with a Talent Partner
• Stage 2: 60 minute competency based interview with the Training and Onboarding Manager

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days per week in the office

Quality Assurance/Customer Operations 🚀
Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!

What You’ll Be Doing 🗃️

We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Disputes & Transaction Claims. You’ll have a technical understanding of Card Scheme rules (Visa/Mastercard), and you know how to audit Transaction Disputes (APP scams, Chargebacks, and Section 75 claims) to ensure a fair and evidenced outcome.

• Holistic Case & Task Auditing: Conducting technical audits of end-to-end Transaction Dispute cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
• SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
• Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
• Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
• Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

We want someone who’s passionate about doing right by customers and helping others be their best. You will be:

• Experienced Investigator: You bring a solid background in Disputes & Transaction Claims. 
• Regulatory Mindset: You understand that a "great outcome" is an investigation that is technically accurate, fully documented, and compliant with FCA expectations and Consumer Duty.
• Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth.
• Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it.
• Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
• Stage 3: 30 minute interview with the Head of Customer Insights

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days per week in the office

Quality Assurance/Customer Operations 🚀
Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!

What You’ll Be Doing 🗃️

We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Financial Crime & AML: You have experience auditing or investigating AML alerts, KYC/EDD files, and Sanctions screening, with a firm grasp of the Proceeds of Crime Act (POCA) and suspicious activity reporting (SAR).

Your mission is to ensure that every alert and SAR (Suspicious Activity Report) is handled with the highest level of integrity and technical accuracy. You will ensure our outcomes align strictly with FCA regulatory standards and the Proceeds of Crime Act (POCA).

• Holistic Case & Task Auditing: Conducting technical audits of end-to-end financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
• SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
• Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
• Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
• Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

We want someone who’s passionate about doing right by customers and helping others be their best. You will be:

• Experienced Investigator: You bring a solid background in Financial Crime, AML and KYC. 
• Regulatory Mindset: You understand that a "great outcome" in FinCrime means an investigation that is technically accurate, fully documented, and compliant with FCA expectations, Consumer Duty  and the Proceeds of Crime Act (POCA).
• Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth.
• Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it.
• Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
• Stage 3: 30 minute interview with the Head of Customer Insights

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.