Please note: We are a hybrid working company and this role will require to attend Richmond (TW9) based office once or twice a week depending on business needs.

About Us

Launched in July 2020, Kerv is a next-generation ‘Customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.  We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations.

One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience.

About the Team

The Kerv Customer Success team partners closely with our customers to ensure they achieve their desired business outcomes and realise ongoing value from our services. As the primary point of contact throughout the customer journey, we take ownership of customer health, satisfaction, and success, delivering service excellence at every touchpoint.

We are a fast‑growing, collaborative team operating in a dynamic environment, united by a customer‑first mindset and a shared commitment to driving positive outcomes, strong relationships, and measurable ROI.

Your part to play

• Own and manage a defined portfolio of customer accounts, acting as the primary point of relationship ownership.
• Drive customer retention and ensure renewals are completed accurately and on time.
• Develop, maintain, and execute customer success plans, identifying and delivering opportunities for account growth and expansion.
• Take ownership of customer health metrics and Net Promoter Score (NPS), actively driving customer feedback towards positive outcomes through proactive engagement and issue resolution.
• Serve as the customer advocate, ensuring timely, effective resolution of customer questions, issues, and requests.
• Represent the voice of the customer internally, sharing insights and proactively highlighting risks and opportunities to the wider business.
• Act as the escalation point for unresolved issues, coordinating internal teams to achieve prompt resolution.
• Produce regular customer reporting, lead business reviews where applicable, and proactively monitor renewal risks, customer satisfaction levels, and training requirements.
• Collaborate closely with Marketing to ensure relevant and timely content is communicated to customers.
• Manage customer-related administrative tasks in partnership with Sales Support and other internal stakeholders.

All about You

• At the beginning or in the early stages of a career in Customer Success.
• Experience in a SaaS or CCaaS environment is advantageous but not essential.
• Customer‑centric, with strong communication and relationship‑building skills.
• Enthusiastic, positive, and brings a proactive, can‑do attitude.
• Self‑motivated, forward‑thinking, and methodical in your approach.
• Strong critical‑thinking and problem‑solving skills; comfortable working in fast‑paced, ambiguous environments.
• Able to collaborate effectively across teams to deliver an excellent customer experience.
• Open to travel and engaging directly with customers and events when required.

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Please note: This is a Hybrid Working role which will require to attend Richmond office (TW9) 1-2 times a week. 

About Us

Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.  We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. 

One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based solutions to help our customers deliver industry-leading customer experience.  

At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible.  We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them. 

We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate and CX Vizz.  We are a Genesys partner and reguarly win partner awards, most recently UKI Volume Partner of the Year 2026.

About the Role:

Reporting to Kerv’s Head of Marketing, we are looking for a Business Development Representative, with a demonstrable understanding of driving new business growth. 

You will play a key role in driving new business growth across the contact centre and CX practice for Kerv (focussed on Genesys Cloud). You will focus on generating leads, building pipeline, engaging senior stakeholders, and partnering closely with Marketing & Sales to execute targeted account strategies.

Your Part to Play:

We are looking for a BDR with the following skills and attributes:

Essential

Please Note: This is a hybrid working role which will require to attend Richmond Office (TW9) at least once a week. 

About Us: 

Launched in July 2020, Kerv is a next-generation customer-first, cloud-first provider, created to help customers achieve successful business outcomes in a new digital era. Kerv consists of seven specialised practices, enabling us to offer our customer bases an end-to-end service under one brand.

This role is for the Kerv Experience practice which specialises in the contact centre space.  Partnered to sell, deploy and support the Genesys Cloud CX platform since 2015. Kerv Experience has won numerous awards.

About the Role:

The Senior Solution Consultant role is a key position within our organisation, responsible for driving customer success by leveraging the power of Genesys Cloud CX. As a Senior Solution Consultant, you will play a vital role in understanding client needs and translating them into tailored demonstrations that optimise their customer & agent experience management.

You will work closely with customers, conducting in-depth discussions to identify pain points and challenges they face in their customer interactions. With your deep understanding of the Genesys Cloud CX platform, you will design and present innovative solutions that address these challenges, aligning with the client's unique business objectives.

Your expertise will be showcased through product demonstrations, where you will demonstrate the capabilities and benefits of Genesys Cloud CX and Kerv products to potential customers. This requires excellent communication and presentation skills to effectively convey technical concepts and showcase the value proposition of the solution.

A core element of this role is strong bid and tender writing capability. You will play a leading role in producing written responses to RFPs, ITTs, and other tender documents, ensuring that Kerv’s propositions are clear, compelling, and aligned to customer objectives. This requires the ability to communicate complex technical and business concepts clearly and persuasively in writing

As we have various practices within Kerv selling value-added services, you will be expected to collaborate with other practices to understand how their offering assists the customer with their requirements.  

Your part to Play: 

Working as a trusted advisor within the Pre-sales function, you will:

• Partner closely with the sales team to understand customer requirements and shape winning solutions.
• Lead the creation of high-quality written content for bids, tenders, and proposals, including technical and solution sections.
• Translate complex customer requirements into clear, structured, and persuasive written responses.
• Design and present tailored solutions aligned to customer goals and business outcomes.
• Deliver engaging product demonstrations and presentations to a variety of customer personas.
• Collaborate with internal teams and other Kerv practices to bring together end-to-end solutions.
• Build strong, credible relationships with customers based on trust and expertise.
• Stay current with industry trends, customer experience technologies, and the Genesys Cloud CX platform.
• Collaborate closely with the Customer Success team to drive product adoption across a portfolio of 80+ Genesys customers

Requirements: 

• Must have 5+ years of experience working with CX / CCaaS solutions.
• Proven experience in bid writing, tender responses, and technical written documentation.
• Strong technical skills are desirable.
• Strong presentation skills.
• Must have great communication skills and the ability to communicate with different customer personas (IT, Contact Centre Managers, Heads of Departments).
• Ability to work effectively in a fast-paced Pre-sales environment.
• Self-motivated, proactive, and comfortable working both independently and as part of a team.
• Must be able to work within a team.
• Must have a strong ability to complete technical written documents.
• Strong solution design capability with a customer-first mindset

Kerv Values

• Team is everything
• Think Customer-first
• Build Future
• Spread good vibes
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Summary:

The Senior Solution Consultant at Kerv is pivotal in driving customer success through the Genesys Cloud CX platform. This role involves understanding client needs, crafting tailored solutions, and showcasing the benefits of our products through compelling demonstrations. With a focus on bid and tender writing, you will ensure that our propositions are clear, persuasive, and aligned with customer objectives.

Responsibilities:

• Partner closely with the sales team to understand customer requirements and shape winning solutions.
• Lead the creation of high-quality written content for bids, tenders, and proposals, including technical and solution sections.
• Translate complex customer requirements into clear, structured, and persuasive written responses.
• Design and present tailored solutions aligned to customer goals and business outcomes.
• Deliver engaging product demonstrations and presentations to a variety of customer personas.
• Collaborate with internal teams and other Kerv practices to bring together end-to-end solutions.
• Build strong, credible relationships with customers based on trust and expertise.
• Stay current with industry trends, customer experience technologies, and the Genesys Cloud CX platform.
• Collaborate closely with the Customer Success team to drive product adoption across a portfolio of 80+ Genesys customers.

Requirements:

• 5+ years of experience working with CX/CCaaSS solutions.
• Proven experience in bid writing, tender responses, and technical written documentation.
• Strong technical skills are desirable.
• Strong presentation skills.
• Excellent communication skills, with the ability to engage with various customer personas (IT, Contact Centre Managers, Heads of Departments).
• Ability to work effectively in a fast-paced Pre-sales environment.
• Self-motivated, proactive, and comfortable working both independently and as part of a team.
• Strong solution design capability with a customer-first mindset.

Please note: Ocassional Office Visits into Richmond office (TW9)

About Us

Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.  We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, we are now over 900 employees.

About the role

As a result of growth in the business, we need a Project Manager to join our team.

The role is customer-facing, and will involve:

• Understanding and documenting customer requirements
• Estimating and validating the effort required to deliver projects
• Agreeing the Ways of Working with customers
• Running regular Governance meetings
• Ensuring clear and accurate project reporting
• Delivering projects defined by the agreed Statement of Work and in line with the approved project plan

This role is remote, but we actively encourage and welcome regular visits to the office.

Your Part to play

Project / Delivery Managers are primarily tasked with onboarding new customers by managing the configuration of Genesys Cloud to meet the customer’s stated requirements.   

Our installations range in size and complexity, including many household names.   Our customers are predominantly based in the UK, and there is a growing number of international clients therefore a degree of national and occasional international travel may be necessary.

You will:

• Ensure effective handover to project delivery from the sales team, ensuring key documentation has been completed. Including an accurate order, a comprehensive Statement of Work and any customer constraints in terms or resource or timescales
• Coordinate customer engagement via kick-off and discovery meetings
• Lead the workshops to identify, detail and document customer requirements

• Build a project plan based on user requirements and services to be procured/delivered

• Work with the client and coordinate internal teams to schedule work and ensure that projects remain on track
• Run regular project governance meetings and work with clients and key stakeholders to keep them up to date with project progress
• Managing change to prevent undocumented scope creep
• Maintain RAID logs and ensure that any critical risks or issues are escalated to relevant managers in a timely manner
• Plan and lead the go-live activity
• Coordinate the handover of projects to support once delivered
• Contribute to the continuous improvement of Kerv’s customer engagement and project delivery practices
• Understand the invoicing requirements of projects undermanagement and update delivery status and ensure project delivery dates are accurately forecasted and maintained within the Order Management system
• Maintain accurate and up to date forecasts of project budgets and resource allocation within the company Resource Management platform.

All about You

You must

• Have excellent communication skills
• Have knowledge and experience of CCaaS applications, preferably Genesys Cloud
• Prepare clear documentation to team standards
• Have experience of Prince II and AGILE project management methodologies, preferably certified.
• Strong interpersonal skills needed to manage the customer and partner organisations
• Have delivered more than 3 successful projects

You should ideally also:

• Experience of deploying IT or communication systems into contact centre environments.
• Exposure to VoIP systems and/or services
• Experience of Order Management and Resource Management Systems eg. RUNN, ServiceNow
• Experience of the Atlassian suite of services, eg. JIRA
• Experience of working with Central Government projects and be cleared to SC

You will live the Kerv values …

• Do the Right Thing
• Build Future
• Think Customer First
• Team is Everything
• Spread Good Vibes

Please note: The successful candidate will have to work East Coast hours. 

Overview of Job Function

The Engineering team is seeking an experienced and highly reliable engineer to join a high-performance environment supporting business-critical voice recording platforms.

This role is responsible for the maintenance, configuration, and continuous operation of voice recording systems (including Verint Workforce Management V15.2), ensuring compliance with internal standards and external regulatory obligations within a regulated financial services environment.

The successful candidate will operate within a live, high-pressure environment, supporting systems hosted within complex enterprise infrastructures across trading floor, contact centre, telephony, mobile, and collaboration platforms.

The position requires close collaboration with internal support teams, service managers, project managers, and client stakeholders, with the ability to work to defined operational standards and instructions while maintaining a high level of ownership and accountability.

This role requires an individual who can operate independently, communicate effectively under pressure, and take ownership of incidents through to resolution, while collaborating closely with internal teams and stakeholders.

Key Expectations

• Operate across L1, L2, and L3 activities, depending on business need
• Work effectively in live incident environments, maintaining focus and clear communication
• Follow strict processes and runbooks, while applying sound judgement where required
• Take ownership of tasks from start to finish without the need for constant direction
• Demonstrate professional conduct and structured communication at all times
• Adapt to shifting priorities in a fast-paced operational environment 

Technical & Operational Support

• Provide end-to-end support across L1–L3 activities, including Incident, Change, and Problem Management

• Maintain and support Verint Workforce Optimization (V15.2) and associated voice recording platforms
• Perform system monitoring, triage, and resolution of incidents within defined SLAs
• Execute patching, upgrades, and maintenance activities, including out-of-hours support where required
• Capture and analyse system logs, alarms, and performance data to identify and resolve issues

Incident & Live Environment Management

• Actively participate in live incident and outage calls, maintaining:

• Clear, structured communication
• Focus on the issue at hand
• Alignment with incident management protocols

• Follow escalation procedures correctly, including:

• Engaging appropriate stakeholders
• Avoiding unnecessary or inappropriate escalation

• Demonstrate the ability to operate calmly and effectively under pressure

Process Adherence

• Follow all documented runbooks and procedures without deviation
• Ensure no unauthorised changes are made to systems or processes
• Proactively challenge or escalate unclear instructions
• Contribute to the creation, maintenance, and continuous improvement of runbooks

Ownership & Accountability

• Take full ownership of assigned tasks, ensuring:

• Timely completion
• Proactive updates to stakeholders
• Demonstrate accountability for both technical delivery and administrative responsibilities
• Maintain high attention to detail, minimising rework and execution errors

Collaboration & Stakeholder Engagement

• Work closely with:

• Regional Engineers
• IT Service Owners
• Senior stakeholders
• External vendors

• Communicate clearly and professionally in all interactions
• Build trusted working relationships in high-pressure environments

Technical Environment

Experience with:

• Verint Workforce Optimization (V15.2)
• NICE NIM
• Cisco Call Manager
• BT Open Trade platform
• Speakerbus

Please note: this is a hybrid working role which will require to attend Kerv's Cardiff office twice a week. 

Our Values

The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focussing purely on our client's requirements and delivering the highest standards of service possible. With more than 30 years of industry experience, we are committed to upholding the highest ethical and professional standards to our partners and clients alike.

The Role

We’re looking for a dynamic and driven individual to join our team in a fast-paced, multi-faceted role that blends technical expertise, customer service, and project delivery. This position demands exceptional multitasking skills, a proactive mindset, and the ability to manage competing priorities without compromising on quality or timelines. providing front-line support to our mobile and telecoms customers.

This is a hands-on, customer-facing role where you’ll be the first point of contact for support queries, helping users stay connected by resolving common issues, fulfilling service requests, and ensuring a smooth customer experience

Your responsibilities will encompass the following tasks: 

Incident Management & Troubleshooting

• Log, categorise, and prioritise tickets accurately within the ticketing system.
• Perform initial diagnostics and follow standard troubleshooting steps.
• Resolve straightforward issues at first contact where possible.
• Escalate more complex or unresolved issues to Level 2 teams or suppliers.
• Monitor and manage open tickets to ensure timely resolution.

Service Provisioning

• Provision a wide range of telecom products including Mobile, Data Hardware, Connectivity, VoIP, SIP, and Compliance solutions.
• Coordinate end-to-end delivery of services, ensuring accuracy, speed, and customer satisfaction.
• Follow defined processes to ensure accurate and efficient service delivery.

Customer Support & Fault Management

• Act as the first point of contact for customer queries via phone, email, and ticketing systems.
• Provide clear, friendly, and professional support to customers using mobile and telecom services.
• Handle common requests such as SIM changes, number queries, device & router setup and configuration, connectivity issues.
• Keep customers informed with regular updates and ensure a positive support experience, this includes responding promptly to faults and service requests via ServiceNow.
• Perform diagnostics and collaborate with suppliers and customers to resolve issues efficiently.

Project & Service Management

• Deliver projects across the telecom’s portfolio, ensuring milestones are met and handovers are seamless.
• Balance BAU tickets, MACs, and ongoing orders while maintaining service levels and deadlines.
• Monitor SLAs and escalate where necessary to ensure timely resolution.
• Escalate issues appropriately, providing clear handovers to internal teams or third-party providers.
• Track escalated tickets and follow up to ensure resolution.
• Collaborate with internal teams to maintain service quality and customer satisfaction.

Administrative Duties

• Handle billing entries, resolve billing queries, and maintain accurate records.
• Handle inbound and outbound customer and supplier calls professionally, efficiently, and in line with service standards.

Systems & Tools

You will work with a range of telecom and support systems, including:

• Ticketing system: Service Now, Order Management, SLA / Timesheeting.
• Mobile carrier portals: EE, Giacom,BT, Compliance platforms
• Telecom platforms: VoIP, SIP, In house Hosted telephony platform

• Connectivity supplier portals: Network/service monitoring dashboards, Supplier support systems
• Device/platform support: iOS / Android MDM’s,
• Any additional tools: Billing portal/ Asset management / inventory, Knowledge base / documentation platforms

What we are looking for:

• Experience in a customer service, helpdesk, or support role (telecoms experience is beneficial but not essential).
• Proven ability to thrive in a fast-paced environment, managing multiple tasks and priorities simultaneously.
• Strong communication skills with a customer-first mindset.
• A logical and structured approach to troubleshooting with a proactive approach to issue resolution.
• Ability to follow processes and manage a high volume of requests.
• Organised, with good time management and attention to detail.
• Clear and confident communicator, able to build rapport with stakeholders at all levels.
• Familiarity with project management methodologies and tools.

Please note: this role is Remote UK, no overseas candidates or work from overseas will be acceptable due to nature of our customer data management policies. Travel to client sites although very unlikely may occur and will be fully reimbursed by Kerv Group.

About Us

Launched in July 2020, the Kerv Group is a next-generation customer-first, cloud-first provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, and we are now over 900 employees.

About the Role

As a result of growth in a new area of business, we are looking for an operationally focused individual to take ownership of our production and development AWS of infrastructure.

We currently host software for our own products, as well as custom software for 30+ customers across five AWS tenants and one Azure tenant. These environments support a range of applications and customers, from SMEs to large public-sector organisations, some of whom require CIS-compliant infrastructure. 

This role is the first step in creating a more mature infrastructure management capability. This role is a combination of hands-on cloud operations, security remediation, change control, automation and cost optimisation. 

Your part to play

You will help run and improve our AWS environments across production and development, with a strong focus on security, stability, compliance and cost control. 

Working with our existing security tooling, including OX Security and Wiz, you will identify and prioritise vulnerabilities, drive remediation activity, and maintain a forward plan to reduce risk and improve the security posture of our customer and internal environments. This includes owning patching and security updates across the estate, ensuring critical and high vulnerabilities are addressed within agreed timescales in line with Cyber Essentials and our customer obligations. 

You will work within our change control process, making sure infrastructure changes are properly assessed, documented, scheduled and communicated. You will also look for opportunities to automate repeatable operational tasks, improve consistency, reduce manual effort and support ongoing cost optimisation across our cloud estate. 

As part of a small team, you will work closely with engineering, service and product colleagues to keep our platforms secure, resilient and efficient. You will also support the Service Desk with escalations where needed. 

You will also: 
• Manage the day-to-day operation of AWS and Azure environments across multiple customer and internal estates. 
• Plan and deliver patching, system updates and infrastructure changes. 
• Use OX Security, Wiz and other tools to identify, triage and track vulnerabilities through to resolution. 
• Maintain a prioritised programme of work covering remediation, technical debt and broader security improvements. 
• Contribute technical input into change control, including impact assessments, implementation plans, rollback plans and scheduling. 
• Maintain and improve CIS-aligned configurations and controls where required. 
• Drive cost optimisation initiatives across AWS, including usage reviews, rightsizing and reducing waste. 
• Improve operational efficiency through automation, scripting and better tooling. 
• Support incident resolution, root cause analysis, documentation and continuous improvement. 

 All about You

You must have: 
• Hands-on experience supporting cloud infrastructure in live production environments, with strong experience in AWS and working knowledge of the other. 
• Experience of day-to-day infrastructure operations, including patching, vulnerability remediation and implementing production changes. 
• Experience working within a controlled change process in a production environment. 
• A solid understanding of cloud security fundamentals, including identity and access management, networking, platform hardening and general security best practice. 
• Experience using automation or scripting to reduce manual effort and improve operational consistency. 
• Strong organisational, troubleshooting and communication skills, with the ability to prioritise work and see actions through to completion. 
• Awareness of security and compliance requirements such as Cyber Essentials, CIS or similar good practice.

 Ideally you will also have: 
• Experience across both AWS and Azure. 
• Experience with OX Security, Wiz, or similar cloud security and posture management tooling. 
• Experience supporting multi-customer or multi-tenant environments. 
• Experience with Infrastructure as Code or configuration and deployment tooling such as Terraform, Ansible, Jenkins, PowerShell, Bash or Python. 
• Experience supporting public-sector or other regulated environments. 
• Experience identifying and delivering cloud cost optimisation initiatives. 
• Experience supporting operational escalations or working closely with a Service Desk. 
• Relevant certifications such as AWS, Azure, security or ITIL qualifications. 

About the role:

This role will be responsible for leading the Billing, Credit Control, and Accounts Payable teams for a fast paced technology business. A successful candidate will ensure the accurate and timely issuance of invoices, effective collections, and efficient supplier payment processes, as well as working with our transformation team to design and implement global processes across all our practices.

With several practice migrations currently underway, the successful candidate will bring experience in guiding teams through significant operational change and implementing the right strategies for success.

The business has undergone considerable transformation, with multiple migrations and system overhauls across billing and finance operations. This role will be central to moving from manual, fragmented processes towards automated, scalable, and standardised operational finance workflows across Billing, Credit Control, and Accounts Payable.

This role reports into the Group Financial Controller. It is a senior position within the team, and the successful candidate will be expected to act as a role model for direct reports and a key point of contact across the business.

Your part to play:

Operational Finance Leadership

• Reviewing and assessing current end-to-end operational finance processes (Billing, Credit Control, Accounts Payable) to create a transformation roadmap that drives automation and replaces manual tasks.
• Working closely with the transformation team to implement process improvements, new systems, workflow automation, and global scalable processes.
• Leading and developing teams across Billing, Credit Control, and Accounts Payable.

Billing & Credit Control Responsibilities

• Overseeing the end-to-end billing and cash collection cycle to ensure accuracy, timeliness, and compliance.
• Partnering with divisional account managers to ensure timely billing and efficient post-billing collections, managing all stakeholder expectations.
• Ensuring accurate and timely monthly billing, reducing cycle time to support faster month-end close.
• Managing cash collections and integrating this into short-term weekly cashflow forecasting.
• Developing policy, process, and knowledge-share documentation across billing and credit control.
• Managing WIP levels across the practices to ensure projects are billed timely
• Acting as a key point of contact for audits relating to billing and credit control.
• Driving a culture of continuous improvement and adopting best-practice processes.
• Developing and implementing a vision for the Billing and Credit Control functions, with clear KPIs and regular performance tracking.

Accounts Payable Responsibilities

• Managing the end-to-end Accounts Payable function, ensuring timely supplier invoice processing, accurate coding, and on-time payments.
• Overseeing supplier statement reconciliations, query resolutions, and the management of AP inboxes and workflows.
• Maintaining strong controls around supplier setup, approvals, and payment authorisation processes.
• Ensuring compliance with company policies, regulatory requirements, and audit standards across AP.
• Supporting working capital objectives by optimising payment cycles and maintaining strong supplier relationships.
• Working with buyers and operational teams to streamline purchasing, approval flows, and invoice-matching processes.
• Introducing and tracking KPIs for AP efficiency, accuracy, and service levels.
• Driving the automation of AP processes, including invoice capture, matching, approvals, and payments.
• Overseeing expense compliance via our expense management portals Pleo and Continia.

All About You

• Self-starter with Excellent communication skills
• ACCA/CIMA or equivalent qualification preferred
• Telecoms billing experience preferred.
• Proven experience successfully managing multi-disciplinary operational finance teams (Billing, AP, Credit Control) through significant periods of change.
• A track record of developing, strengthening, and retaining high-performing teams.
• Demonstrated experience coaching teams and driving collaboration between Billing, Credit Control, and Accounts Payable.
• Strong background in system migrations and implementations, alongside a successful track record in automating previously manual processes.
• Excellent knowledge of collections, debt recovery strategies, and supplier payment best practice.
• Demonstrable history of reducing aged debt balances and optimising working capital.
• Previous treasury-related experience, including forecasting future billings, cash collection expectations, supplier outflows, and participating in weekly cashflow forecasting.

D365 CE / Power Platform Solution Architect - Not for Profit 

Salary: competitive depending upon experience + benefits 

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ 

Who we are: 

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! 

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. 

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. 

Non-Profit is a key sector for Kerv Digital and core to our organisational mission. A key driving principle behind Kerv Digital’s ‘Build Future’ mission statement is to ‘do well by doing good’. We continually strive to deliver meaningful social impact through the work we do and believe that this contributes to our commercial success as a business. Since its inception, Kerv Digital has been a business with a strong moral compass and clear social mission. Non-Profit and Membership organisations account for approximately 50% of our business. 

Who we are looking for: 

All backgrounds will always be considered and experience here is far more important, but we’re thinking some relevant MS D365 / Power Platform Certifications would be helpful.  

Required Experience:  

• Experience of the Non-profit or Membership sector required 
• Strong implementation background in Dynamics 365 CE
• Hands-on Power Platform  implementation experience (Power Apps, Power Automate, model‑driven apps).
• Able to support Delivery Managers in devising and implementing project plans
• Experience of Dataverse Data Migrations and Integrations with 3rd party systems
• Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing
• Well-rounded stakeholder management experience, able to present to audiences of varying sizes and levels
• Acting as a role model to others within the Solutions team when it comes to designing systems and processes that work to exceed the user’s need within the user’s budget
• Directing business and technical environment change safely and effectively, with the support of delivery management
• Requirements gathering, writing and evolution through business process identification, analysis, and re-engineering
• Large scale Dynamics implementation, principally via online adoption and including extensive customisation for bespoke business processes
• Infrastructure and software architecture using a cloud-first services approach and including migration design, planning and execution
• Technical oversight including close review of documentation, designs and implemented solutions alike, for solution assurance down to code level
• Creating clear and effective documentation across multiple channels
• Using a hands-on approach to ensuring timescales are met
• Dynamics online architecture, customisation and low-level implementation; CE principally, but these days Power Platform and PowerApps
• Office 365 portfolio implementation inc. Entra
• Insightful entity architecture including solid MS SQL  
• Source control appreciation, esp. GIT 

We’re also looking for people that fit how we work, which is something like;  

• Happiest working under their own direction, but fully supported when needed 
• An obvious attention to detail
• An escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• Ability to work effectively with remote teams in India 
• Ability to work flexibly to deliver on-time to tight timescales  

What we can do for you: 

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:   

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.  

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – that’s in large part because we’re privately owned by those that work day-to-day in the business, and the company was started specifically to find a way for people to take more enjoyment from their work.  

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.  

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. 

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. 

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future. 

Don’t take our word for it though, check out our impartial Glass Door reviews  

More on equality: 

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. 

*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy*

D365 CE Solution Architect 

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always.  We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

Who we are looking for:

All backgrounds will always be considered and experience here is far more important, but we’re thinking some relevant MS D365 / Power Platform Certifications would be helpful.

Required Experience: 

• Strong implementation background in Dynamics 365 CE, especially Customer Service and Field Service.
• Hands-on Power Platform  implementation experience (Power Apps, Power Automate, model‑driven apps).
• Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing
• Well-rounded stakeholder management experience, able to hold the attention of a room full of execs as easily as an amphitheatre full of front-line staff
• Skilled in requirements gathering, writing and evolution through business process identification, analysis, and re-engineering
• Experience leading large scale Dynamics implementation, principally via online adoption and including extensive customisation for bespoke business processes
• Solid understanding of cloud-first architecture, migration planning and execution.
• Ability to provide technical oversight including close review of documentation, designs and implemented solutions alike, for solution assurance down to code level
• Strong documentation skills across multiple channels.
• Knowledge of Dynamics online architecture, customisation, integration patterns.
• Familiarity with Microsoft 365, especially Azure AD.
• Good entity/data design foundation, ideally with MS SQL experience.
• Understanding of source control, particularly Git.
• Practical, hands-on approach focused on delivering on time.

We’re also looking for people that fit how we work, which is something like; 

• happiest working under their own direction, but fully supported when needed 
• an obvious attention to detail
• an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• ability to work effectively with remote teams in India 
• ability to work flexibly to deliver on-time to tight timescales 

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:  

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. 

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. 

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews 

Role – Principal Technical Architect – D365 ERP 

Where the job is based: Bangalore/Pune/Hybrid 

Experience: 10+ Years 

This role requires working in the UK shift and occasional out-of-hours working to support customer interests. 

Who we are: 

Kerv Digital (previously known as cloudThing) solve complicated problems with great digital experiences. We combine Power Platform, DevSecOps, Data Science and Software Engineering to achieve measurable business outcomes for our clients. Headquartered in Birmingham and part of Kerv, we are part of a £50m revenue global organisation, with over 450 employees, working with over 800 sector-leading clients, with offices in London, Birmingham, and Bangalore. 

Kerv is an ethically led organisation, and we are proud of our values. Our mission to Build Future and make a positive difference in society helps guide us to choose to work primarily with Nonprofit and Public Sector organisations. We encourage all our developers and designers to embrace the latest technologies, frameworks, and cloud deployment platforms to help our clients achieve more. We relish the difficult problems and integration challenges and guarantee our developers are never bored. 

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking architects. 

Join us today to work closely with household name clients, build your technical prowess, and make new friends along the way. 

Job Purpose: 

Kerv Digital is a leading provider of system implementation delivery. We are recruiting a Technical Principal to join our Dynamics 365 for Finance and Supply Chain Management team.   

The successful candidate will lead the technical delivery capability within Kerv Digital and be accountable for the technical delivery of our Microsoft Dynamics solutions with a focus on development good practice. They will ensure the technical team are trained in and deliver against this good practice.  

In addition, they will be a champion for adoption of good practice technical delivery using the Microsoft Dynamics platform tools, driving the adoption of efficient and discrete enhancement where appropriate within our clients.  

Responsibilities: 

• Own technical delivery capability within F&SCM practice  

• Lead the design and development of good practice development that will enhance our clients Dynamics experience, give Kerv Digital unique capabilities and deliver accelerators  

• Effectively promote the technical capabilities of Dynamics to our clients aiding further adoption throughout their business  

• Lead the technical team and drive their professional development  

• Define technical training needs within the team and coach other team members  

• Identify technical capability development activities and help in defining how these will be delivered  

• Work with the sales team to ensure our sales promises can be met through delivery  

• High level understanding of Dynamics functional capability  

• Meet and exceed the businesses expectations of business knowledge, skills and behaviour  

• Identify risks and mitigate or communicate as necessary  

• Carry out additional duties as may occur from time to time as instructed and agreed by the line manager or their delegates  

• In all activities, ensure timely completion of internal processes and mandatory training 

Required Skills: 

• 10+ Years in ERP delivery specific to Dynamics  

• Track record of delivering enhancement, ISV’s and extensions leverage Power Platform in a Microsoft Dynamics deployment  

• Delivery of multi-platform integrations  

• Experience with Dynamics implementation in a technical architect role  

• Experience of Microsoft Sure Step and Agile delivery methods  

• Excellent skills and appropriate certification in technical capabilities of Dynamics and supporting technologies (MB-500, MB-700)  

• Good understanding and capability to deliver Power Platform components including Dual-Write, Virtual entities, integrated Apps (OCR, Virtual entities etc)   

• Good understanding of data and analytics and capability to support delivery  

• Excellent understanding of Application Lifecycle   

• Good understanding of the functional capabilities of Dynamics (MB-310, MB-320, MB-330) advantageous  

• Able to advocate and demonstrate the tools and techniques used to enhance Dynamics to potential clients  

• Leading a team, providing mentorship and ensuring professional development  

• Excellent presentation and demonstration skills  

• Translating business process maps to technical design and working with technical team to implement  

 Desirable Skills: 

Candidates are expected to have some of the following skills; 

• Experience of large-scale ERP implementations  

• Experience of mentoring junior staff  

• Experience of working with remote teams  

• Additional certifications:  

• PL-200, PL-400, PL-600 an advantage  

• AZ-104, AZ-305 or AZ-400 an advantage  

• MB-310, MB-320, MB-330 an advantage  

• AB-100 an advantage  

Don’t take our word for it though, check out our impartial Glass Door reviews 

Role – Technical Consultant – D365 ERP 

Where the job is based: Bangalore/Pune/Hybrid 

Experience: 5+ Years 

This role requires working in the UK shift and occasional out-of-hours working to support customer interests. 

Who we are: 

Kerv Digital (previously known as cloudThing) solve complicated problems with great digital experiences. We combine Power Platform, DevSecOps, Data Science and Software Engineering to achieve measurable business outcomes for our clients. Headquartered in Birmingham and part of Kerv, we are part of a £50m revenue global organisation, with over 450 employees, working with over 800 sector-leading clients, with offices in London, Birmingham, and Bangalore. 

Kerv is an ethically led organisation, and we are proud of our values. Our mission to Build Future and make a positive difference in society helps guide us to choose to work primarily with Nonprofit and Public Sector organisations. We encourage all our developers and designers to embrace the latest technologies, frameworks, and cloud deployment platforms to help our clients achieve more. We relish the difficult problems and integration challenges and guarantee our developers are never bored. 

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking architects. 

Join us today to work closely with household name clients, build your technical prowess, and make new friends along the way. 

Job Purpose: 

Kerv Digital is a leading provider of system implementation delivery. We are recruiting a technical consultant to join our Dynamics 365 for Finance and Supply Chain Management team.   

The successful candidate will be responsible for working with Kerv Digital project teams and Clients to define and deliver the technical delivery capability of our Microsoft Dynamics solutions.   

In addition, they will be a champion for adoption of technical delivery using the Microsoft Dynamics platform tools, driving the adoption of efficient and discrete enhancement where appropriate within our clients. 

Responsibilities: 

• Deliver working system modifications, configuration and other deliverables  

• Build and deploy System in line with designs, specifications and standards  

• Collaborate effectively with the Technical Architect and Functional consultants to implement system modifications  

• Facilitate Data migration processes, ensuring coordination between Functional and Technical team members  

• Delivering consultancy to implementation team in design and quality assurance processes  

• Carry out additional duties as may occur from time to time as instructed and agreed by the technical architect or their delegates  

• In all activities, ensure timely completion of internal processes and mandatory training  
• Demonstrate deep technical expertise in the D365 F&SCM to our clients  

Required Skills: 

• 5+ Years in ERP delivery specific to Dynamics  

• Track record of producing code deliverables and Power Automate / Power Apps deliverables in a Microsoft Dynamics F&SCM deployment  

• Experience with Dynamics implementation in a technical consultant role  

• Experience of Microsoft SureStep, Success by Design or Agile delivery methods  

• Excellent skills and appropriate certification in Technical capabilities of Dynamics and supporting technologies (MB-500)  

• Excellent understanding of X++, C# and PowerShell.   

• Excellent understanding of git flow for F&SCM  

• Good understanding and capability to extend Power Platform components including Dual-Write, Virtual entities, integrated Apps (OCR, Virtual entities etc)   

• Good understanding of Application Lifecycle and capability to deliver first-hand. Experience with YAML CI/CD pipelines  

• Proven experience with building and modifying Electronic Reporting configurations  

• Ability to use Github Copilot to accelerate delivery  

• Good understanding of the functional capabilities of Dynamics 365 across all apps  

• Able to advocate and demonstrate the tools and techniques used to enhance Dynamics to potential clients  
• Excellent presentation and demonstration skills  

 Desirable Skills: 

Candidates are expected to have some of the following skills; 

• Experience of large-scale ERP implementations  

• Experience of mentoring junior staff  

• Experience of working with remote teams  

• Additional certifications:  

• PL-400, PL-600 an advantage  

• AZ-104, AZ-305 or AZ-400 an advantage  

• MB-310, MB-320, MB-330 an advantage  

• AB-100 an advantage  

Don’t take our word for it though, check out our impartial Glass Door reviews 

Job Title: Sales Development Representative (SDR)

Salary: competitive depending upon experience + benefits

Where the job is based: Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Step into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

As a Sales Development Representative (SDR) at Kerv Digital, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads. You will be the first point of contact for prospective clients, responsible for generating interest and setting up meetings for our sales team. This is an excellent opportunity for a motivated and ambitious individual to kickstart their career in sales and grow within a fast-paced and supportive environment.

Key Responsibilities: 

• Lead Generation:Identify and research potential clients through various channels, including social media, industry events, and online databases.
• Outbound Outreach:Conduct outbound calls, emails, and social media messages to engage with potential clients and introduce them to Kerv Digital’s offerings.
• Qualifying Leads:Assess the needs and pain points of potential clients to determine their fit with our solutions using the BANT qualifying process.
• Appointment Setting:Schedule meetings and demos for the sales team with qualified leads.
• CRM Management:Maintain accurate and up-to-date records of all interactions and activities in the CRM system.
• Collaboration:Work closely with the sales and marketing teams to develop and refine outreach strategies.
• Feedback:Provide feedback to the marketing team on the effectiveness of lead generation campaigns and suggest improvements.

Required Skills/Experience

• Previous SDR experience in SaaS, CRM, ERP, or a similar tech-driven sales environment
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Self-motivated with a proactive approach to work.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and sales tools is a plus.

We’re also looking for people that fit how we work, which is something like; 

• happiest working under their own direction, but fully supported when needed 
• an obvious attention to detail, we want you to obsess about the little things!
• prepared to travel to client site if required
• ability to identify and pick up new processes and software platforms quickly
• ability to work effectively with remote teams in both in the UK and India 
• ability to work flexibly to deliver on-time to tight timescales 

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:  

Real Flexibility

Awesome Environment – all our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – and the company was started specifically to find a way for people to take more enjoyment from their work. 

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Technical Lead 

Salary: competitive depending upon experience   

Where the job is based: Stellenbosch, South Africa 

Who we are: 

Dive into a world where technology meets innovation. At Kerv South Africa, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value! 

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. 

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders. 

The role / Who we are looking for: 

• Transform our clients with effective technical end to end delivery. 

• Design and iterate on technical solutions which match the desired architectural landscape. 

• “Hands-on” leadership with regards to coding, leading by example and working to ensure the team is aligned and understands why not just what. 

• Work with the Delivery Manager to continually iterate and improve on ways of working, helping to develop the team and ensure the quality and pace of the objectives. 

• Lead on technical discussions 

• Own constructing “best practice” and sharing that within the team 

• Be a key part of Kerv’s technical leadership, helping shape the future of the company 

• Lead on communications with the client and any partners 

• Communicate with our clients throughout the development process. 

• Ensure the team delivers high standards of code quality, through peer-review, in team mentoring, etc. 

• Agile, both in the delivery methodology and in ability to technically react. 

• Champion the principles of accessibility (never deliberately excluding anyone) 

Skills & Experience: 

• Demonstrable and proven experience in full-stack applications (inc. working knowledge of a range of technologies such as React, Node.js and TypeScript and .Net). 

• Experience with Azure/AWS and ARM/terraform/bicep templates including dev and deployment of supporting cloud infrastructure (inc. pipelines). 

• Strong experience of continuous integration processes and pipelines. 

• Excellent, in-depth understanding of BDD, TDD and SOLID principles. 

• In-depth experience in rock-solid Object Oriented programming, enterprise integration skills and microservice architecture skills. 

• Extensive experience utilising multiple technologies to support the architectural design and team (e.g. Java, .Net, Node.js, C#, React, Angular, Spring, Kubernetes & Docker and Mobile experience) 

• Love clean code, love helping others achieve it 

• A good understanding of WCAG 2.2 would be preferable 

• Excellent verbal and written English skills. 

Personal attributes 

• Passionate about tech 

• Keen to share that passion with their colleagues and clients 

• Able to “speak geek”… the ability to articulate to non-technical people, technical concepts in a way they understand 

• Organised and able to manage your own and others workloads 

Professional attributes 

• Experienced enough to be able to size up / estimate work and help others to do the same 

• Familiar with the public sector (preferable) 

• Experience working as / for a partner (preferable) 

• Experience working with senior people within clients 

We are also looking for people that fit how we work, which is something like; 

• happiest working under their own direction, but fully supported when needed 

• an obvious attention to detail, we want you to obsess about the little things! 

• an escalation handler, able to achieve win-win outcomes by utilising the skills across the team 

• ability to work effectively with remote colleagues in other countries 

• ability to work flexibly to deliver on-time to tight timescales 

What we can do for you: 

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: 

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. 

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. 

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly 

include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. 

Don’t take our word for it though, check out our impartial Glass Door reviews  

Senior Software Engineer - Full Stack

Experience: 4+ years

Where the job is based:  Stellenbosch, South Africa

This role demands flexibility to work during UK hours

Who we are:

Dive into a world where technology meets innovation. At Kerv South Africa, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always.  We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

Primary Responsibility:

• Develop and maintain scalable, full-stack web applications using Next.js (frontend) and Node.js (backend)
• Build rich, user-centric interfaces that bring complex business processes to life through clean and responsive UI components
• Create RESTful using Node.js and TypeORM, with strong data modelling and performance in mind
• Write modular, maintainable code with comprehensive unit and integration tests, following TDD, using frameworks like Jest and Supertest
• Design and manage infrastructure components using Docker Compose, Terraform and deploy to AWS services (EC2, ECS, RDS, S3, etc.)
• Translate UI/UX wireframes into functional front-end code with high attention to performance and accessibility
• Produce clear and concise technical documentation using DDD
• Collaborate with Engineers, Product, DevOps, and QA to ensure seamless end-to-end delivery
• Participate in code reviews, trunk-based development, continuous integration, and agile development practices

Essential Skills:  

• Strong experience with OO, enterprise integration, microservice and serverless architecture
• Strong experience with js or React.js, including SSR/ISR concepts
• Proficiency in js, Express.js/Fastify, and TypeORM or equivalent ORM tools
• Solid understanding of TypeScript, HTML5, CSS3
• Experience working with Docker Compose for local development and containerized deployment
• Comfortable using AWS services like EC2, ECS, RDS, and S3
• Strong knowledge of RESTful API design, error handling, and security best practices
• Experience with unit and integration testing using tools like Jest, Mocha, or Supertest
• Proficient using as Git, and CI/CD pipelines

Desirable Skills:  

• Knowledge of PostgreSQL, MariaDB, GraphQL, or MongoDB
• Familiarity with DevOps practices and infrastructure as code (e.g., Terraform, Biceps)
• Exposure to Agile/Scrum development practices
• Prior experience in building isomorphic/universal React applications
• Experience with mobile-first design or progressive web apps (PWAs)

We’re also looking for people that fit how we work, which is something like; 

• Excellent English speaking and written communication
• Ability to identify and pick up new technologies and operating systems quickly
• Ability to work effectively with remote teams in different time zones
• Ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:  

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. 

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. 

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Lead Functional Consultant – Microsoft Contact Center (with Dynamics Customer Service) 

Salary: competitive depending upon experience + benefits 

Where the job is based: Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ 

Who we are: 

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! 

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. 

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. 

The candidate will demonstrate deep functional and technical expertise in Microsoft Dynamics 365 Customer Service, Omnichannel and  Microsoft CCaaS capabilities (Customer Service Voice) and related technologies. We’re looking for people who can lead delivery, shape design, and mentor others. 

Required Skills:  

• End-to-end implementation with D365 Customer Service and Microsoft Contact Center, including Case Management, SLA’s, Entitlements, Knowledge Management, CCaaS Dashboards, Agents and Omnichannel (Voice) 

• Deep understanding of Omnichannel for Customer Service — digital messaging, chat, email, WhatsApp, social, secure messaging.  

• Expertise in Unified Routing, workstreams, assignment rules, queues and escalation models.  

• Strong hands-on experience with Customer Service Voice.  

• Designing and configuring:  

• IVRs and call flows 

• ACD routing 

• Voice channels 

• Recordings, compliance and analytics 

• Real-time conversation intelligence 

• Understanding key call-centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. 

• Understanding key call-centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures.  

• Experience configuring Agent Assist, Copilot for Customer Service, summarisation, links, real-time transcription & sentiment.  

• Experience in designing or supporting self-service automation, including chatbots & IVR bots.  

• Familiarity with Microsoft built-in-AI Agents within Customer Service & CCaaS (existing and those in preview).  

• Experience using real-time analytics dashboards (OC insights, Voice dashboards, Supervisor tools) 

• Experience across the wider Dynamics ecosystem (Sales, Customer Insights, etc.) is a definite bonus 

• Be a trusted advisor by challenging creatively both internally and externally to drive better solutions and outcomes. 

• Share knowledge with wider teams acknowledging that we are stronger together.  

• Leading a team of functional consultants and mentoring junior members.  

• Driving solution design with a configuration-first mindset, escalating to customisation only when required.  

• End-to-end ownership: workshops, requirements, functional designs, configuration, testing oversight, data migration guidance, integrations and cutover.  

• Strong knowledge of Power Platform components, especially where they enhance Customer Service (Power Automate, Power Apps, Dataverse)  

• Knowledge of when to recommend ProCode vs Low-Code solutions. 

• Microsoft certifications (Customer Service, Omnichannel, Contact Center, Power Platform, Azure comms desirable). 

• Understanding of Microsoft licensing across Customer Service, Digital Messaging, Voice and Power Platform. 

Responsibilities: 

You’ll probably need to demonstrate at least some experience with; 

• Understanding the Out of the Box capabilities (and limitations) provided by Customer Service, Omnichannel & Voice and the Power Platform, from form design to solution management to connectors to integrations.  

• Designing routing models, multi-channel workflows, agent experiences, deflection strategies and call flows.  

• Leading workshops, defining business processes, re-engineering workflows and capturing requirements clearly. 

• Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes 

• Requirements gathering, writing and evolution through business process identification, analysis and re-engineering. 

• Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles. 

• Building Proof of Concepts to demonstrate and articulate solution designs. 

• Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office 

• Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing 

• Creating clear, concise and effective documentation across multiple channels. 

• Using a proactive approach to ensure timescales are met, balancing a hands-on approach vs delegating to developers or other team members. 

• Training end users and admins in the use of Dynamics 365 Customer Service and Microsoft Contact Center 

• Environment setup, configuration and Application Lifecycle Management 

• Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels 

• Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success 

• Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines 

• Other tasks as reasonably requested 

Desirable Skills: 

Candidates are expected to have some of the following skills; 

• Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome 

• Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed 

• Embrace personal growth to yourself and others through learning, achievement and satisfaction 

• Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations 

• Embrace a culture of knowledge sharing so that we grow 

We’re also looking for people that fit how we work, which is something like;  

• happiest working under their own direction, but fully supported when needed  

• an obvious attention to detail, we want you to obsess about the little things! 

• prepared to travel to client site if required 

• ability to identify and pick up new processes and software platforms quickly 

• ability to work effectively with remote teams in both in the UK and India  

• ability to work flexibly to deliver on-time to tight timescales  

What we can do for you: 

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:   

Real Flexibility 

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – and the company was started specifically to find a way for people to take more enjoyment from their work.  

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.  

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. 

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. 

Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future. 

Don’t take our word for it though, check out our impartial Glass Door reviews 

More on equality: 

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. 

Who we are looking for:
Required Experience: 
•    Dynamics 365 CE implementation and developing custom plugins, workflow and actions
•    Strong C# dev. to support bespoke plugin/workflow development
•    Strong JS/HTML/CSS dev. to support bespoke interface development
•    Strong general .power automate background
•    Insightful entity architecture, grounded in Fetch XML
•    Excellent communicator, capable of engaging at all levels with customers
•    Distributed team dev. inc source control appreciation, esp. GIT and CI
•    Windows certifications, e.g. multiple MCPs or an MCSE“
•    Experience with Field Service customisation

We are also looking for people that fit how we work, which is something like; 
•    happiest working under their own direction, but fully supported when needed 
•    an obvious attention to detail, we want you to obsess about the little things!
•    an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
•    ability to work effectively with remote teams in India
•    ability to work flexibly to deliver on-time to tight timescales 

What we can do for you:
We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:  
Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. 
Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. 
Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 
Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.
Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews 

More on equality:
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Pre-Sales Data Solution Architect

Salary: competitive depending upon experience + benefits

Where the job is based: (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are looking for:

Power Platform and Dynamics 365 Presales Architect

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working at the Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking teams.

Who we are looking for:
We are seeking a passionate evangelistic persuasive storyteller who can unravel the dark arts of Dynamics 365 and the Power Platform to bring it to life for our prospects and clients.

The things you’ll do: 

• Develop and deliver technical presentations and demonstrations of Power Platform, Dynamics 365 and Copilot/AI capabilities. Bring to life tailored demos that solve real challenges and showcase immediate value.
• Collaborate with our sales teams, including across the Kerv Group, to identify and qualify business opportunities. We have a ton!
• Design, build and execute proof-of-concepts at speed, leveraging AI, automation and low-code to help customers visualise solutions early and confidently.
• Provide trusted technical guidance and support to customers during the presales process. Be their shoulder to lean on.
• Help respond to, and shape, proposals including technical, commercial and licensing aspects. (Yes… licences. Sorry!)
• Work with customers to understand their business requirements and recommend innovative, scalable solutions that align with their ambitions.
• Develop and maintain relationships with key stakeholders within customer organisations. That means both Teams meetings, in person meetings, events, office and on-site presence and socials of course!
• Stay up to date with the latest trends and developments across Dynamics 365, Power Platform, Copilot, and AI-driven business applications.
• Work with our product team to provide feedback on product features and functionality, including identifying recurring requirements that could be turned into repeatable offerings.
• Participate in internal and external industry events and conferences to promote the Power Platform and Copilot capabilities and build lasting customer relationships.

We’re also looking for people that fit how we work, which is something like; 
•    Happiest working under their own direction but fully supported when needed. 
•    An obvious attention to detail.
•    An escalation handler, able to achieve win-win outcomes by utilising the skills across the team.
•    Ability to work flexibly to deliver on-time to tight timescales.

What we can do for you:
We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:  

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.
 
Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews 

More on equality:
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy