📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) 

☎️ Shifts - 37.5 hours per week Monday - Saturday, between 8am - 8pm on a 6-week shift pattern. You will work 1 in 6 Saturdays.

Customer Service Team 🚀
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You’ll Be Doing 🗃️

• Providing friendly, professional support to customers via phone, email, and live chat
• Resolving issues efficiently while taking full ownership of each case from start to finish
• Listening carefully to understand concerns and delivering fair, practical solutions
• Keeping up to date with products and policies to ensure accurate guidance and information is provided
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
• Recognising customers who may need additional support and ensuring they receive the help they need

We’re Looking For 🔎

• Strong customer service experience, ideally within a call centre or financial services environment
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally
• Sound judgement and confidence when managing complex or sensitive customer enquiries
• Proven ability to handle a high volume of requests while maintaining accuracy and quality
• Proactive attitude, with a strong focus on resolving issues at the first point of contact
• Empathetic and curious nature, with a genuine passion for helping people
• The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
• Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Porto Matosinhos | 🏢 2 Days in the Office 

Platform Engineering at Capital On Tap 🚀

The Platform Engineering team powers fast, secure, and reliable software delivery across the business. We partner with Engineering, Data, Security, and QA teams to build platforms that reduce toil and make engineers' lives easier. From managing our Azure infrastructure and CI/CD pipelines to shaping core developer tooling, we focus on scalability, resiliency, and security at every step. We're always exploring new tools, testing ideas, and applying industry best practices to keep our platform cutting-edge and our teams empowered.

What You'll Be Doing 🗃️

• Develop a deep understanding of how infrastructure changes differ from application changes, and become a subject matter expert in the unique challenges of testing them safely and effectively.
• Define and own the frameworks, processes, and guardrails that ensure infrastructure changes are validated consistently across all environments  from development through to production.
• Build and maintain automated validation pipelines that verify infrastructure changes at each stage of promotion, catching drift, regressions, and misconfigurations before they reach production.
• Establish clear standards for what "good" infrastructure testing looks like at Capital on Tap covering areas such as plan validation, policy compliance, integration testing, and rollback verification.
• Design, provision, and maintain dedicated test environments on Azure, ensuring they are stable, reproducible, and closely mirror production.
• Own the Infrastructure as Code (Terraform) for all test environment provisioning, teardown, and configuration management.
• Collaborate with QA and Product Engineering teams to understand environment requirements and translate them into reliable, scalable infrastructure.
• Develop and enforce standards around test data management — including data seeding, masking, and refresh strategies to support consistent and repeatable testing.
• Monitor the health and availability of test environments using existing observability tooling, proactively identifying and resolving issues before they block teams.
• Contribute to incident management processes, ensuring infrastructure-related failures are diagnosed quickly and learnings feed back into improved guardrails and processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• 2-4 years of experience in a platform, DevOps, or infrastructure engineering role, ideally with some exposure to QA, testing practices, or quality engineering.
• A genuine curiosity for understanding how infrastructure changes behave differently to application code changes, and an interest in building the processes to test them rigorously.
• Hands-on experience with a major cloud provider (Azure, AWS, or GCP), with the ability to design and manage non-production environments.
• Proven experience writing and maintaining Infrastructure as Code (Terraform), including an understanding of plan/apply workflows and how changes can be safely validated.
• Familiarity with policy-as-code, compliance validation, or infrastructure testing approaches (e.g. validating configurations, detecting drift, or verifying rollback behaviour).
• Solid understanding of containerisation and Kubernetes, particularly in the context of running isolated, ephemeral test workloads.
• Familiarity with CI/CD pipelines and how infrastructure change validation fits into automated delivery workflows.
• Comfortable working with observability and alerting tooling to monitor environment health and surface issues early.
• Proficiency in at least one scripting language (Python, PowerShell, or Go) for automation and tooling tasks.
• Strong communication skills and a collaborative approach, you'll be working closely with platform engineers, QA engineers, and security teams to establish shared standards.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝 

• First stage: 30-minute intro, CV review, and values with Talent Partner
• Second stage: 45-minute “Tech Chat” with Team Manager
• Final stage: 60-minute Code Pairing + 30-minute Stakeholder Interview with Engineering & Product

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)
🚘 Paid Car Parking
🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

🏡🏢This is a Hybrid role, the Engineering team work from our London (Moorgate) Offices 2 days per week.

This is a multiple headcount role, so please don't be put off if you've seen this advertised for a while.

What You’ll Be Doing

As a Lead Software Engineer at Capital on Tap, you'll be a highly experienced, deeply hands-on engineer who shapes how we build. You'll spend the majority of your time writing and reviewing code, designing systems, and solving complex technical problems; while naturally becoming the go-to technical authority your fellow engineers rely on. You'll work closely with other Technical Leaders, Product Managers, and the wider Engineering Group to deliver high-impact features and ensure our systems scale with the business.

• Stay deeply hands-on in day-to-day software development, setting the technical standard through the quality of your own work
• Design and evolve microservices and distributed systems that are scalable, resilient, and maintainable
• Act as the technical authority in your area; you'll be the person engineers turn to when they hit a hard problem
• Conduct thorough code reviews and share knowledge that raises the bar across the team
• Lead high-impact projects from concept to delivery, making pragmatic architecture decisions along the way
• Collaborate closely with Product, QA, and Team Leads to align technical execution with business goals
• Identify and mitigate technical risk proactively, keeping delivery on track
• Champion engineering best practices, including adoption of AI tools and automation

We’re Looking For 🔎

• Extensive commercial experience with C# and .NET, capable of writing clean, well-tested, production-grade code
• Strong experience designing and building microservices and distributed systems
• Solid grounding in RESTful API design and Azure cloud development
• Deep familiarity with modern software development practices and scalable system architecture
• Experience working cross-functionally with Product, QA, and other stakeholders
• Pragmatic approach to delivery; you know how to ship an MVP and iterate with purpose
• Ability to embed deeply within an engineering group, building strong domain knowledge over time and becoming a trusted technical voice across the team and wider business
• React or fullstack experience is a plus

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process 🤝

• First stage: 30 minute intro call with Talent Partner
• Second stage: 45 minute "Tech Chat" & Values Interview with an Engineering Managers & People Partner
• Third stage: 60 minute Code Pairing with 2x members of our engineering team
• Final stage: 60 minute Case Study with Product & Engineering + 60 minute Good to Great Interview with our CTO (onsite)

🏡🏢This is a Hybrid role, the Financial Crime Compliance team working from our London (Moorgate) office 3 days per week.

Financial Crime Compliance at Capital on Tap

The Financial Crime function is responsible for the ongoing management of the company’s Financial Crime policies, procedures and controls. This includes risk assessment and ongoing assurance of AML compliance, business advisory and management of high risk customer and suspicious activity escalations. 

What You’ll Be Doing

You will sit in the 2nd line Financial Crime Compliance team, operating independently from the 1st line FinCrime Operations team. Your job is to provide oversight, challenge, governance and handle escalations from 1LOD that may result in reporting and/or offboarding decisions.

• Support the Head of FinCrime in owning and running Capital on Tap's compliance monitoring programme, designing thematic reviews and control tests that assess whether 1st line financial crime controls are working as intended.
• Maintain and develop AML/CTF policies, procedures, and risk appetite standards — drafting updates in response to regulatory change, monitoring findings, QA output, and internal audit recommendations.
• Support the completion of the business-wide Financial Crime Risk Assessment (FCRA), identifying areas of emerging risk and recommending proportionate controls.
• Review internal UAR referrals from 1st line and other business areas, challenging quality and supporting the MLRO on whether external disclosure to the NCA is appropriate.
• Act as the 2nd line subject matter expert for complex financial crime escalations - including PEPs, sanctions, adverse media, complex ownership structures, and high-risk onboarding - providing a governance view rather than making operational decisions.
• Produce management information and compliance reporting for senior leadership and relevant governance committees.
• Support horizon scanning activity, translating regulatory change into practical impact assessments for the business.
• Coordinate with internal teams on law enforcement enquiries and partner bank requests, ensuring appropriate documentation and oversight.

We’re Looking For 🔎

Required skills:

• At least 3 years operating in a 2nd line financial crime or AML compliance function within a regulated UK financial services firm, particularly focusing on Business customers.
• Demonstrable experience designing or running a compliance monitoring or control testing programme - not just participating in one.
• Strong working knowledge of the UK Money Laundering Regulations 2017, JMLSG guidance, and POCA - applied in practice, not just in theory.
• Experience contributing to or owning a financial crime risk assessment at a business or product level.
• Ability to review SAR quality and challenge 1st line decision-making - SAR writing experience is useful context but not the primary requirement.
• Comfortable presenting findings and recommendations to senior stakeholders and governance forums.
• Sharp analytical thinking and clear written communication - you will be writing reports and policy documents that the business acts on.
• Comfortable working independently and challenging the business constructively when controls fall short.

Nice to have skills:

• Strong presenting skills, able to break complex subject matter down into simple terms.
• Experience with SQL and strong Excel skills.
• Appropriate industry accreditation such as ICA Diploma or ACAMs.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📈Check out the development opportunities in the Collections team.

🏡🏢This is a remote role. You'll be required to attend the Cardiff office 2 days per quarter. 

Shifts
You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be conducted Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team.

What You’ll Be Doing
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

We’re Looking For 

• Collections experience within financial services 
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:

💷 Salary range £29,000 - £37,000 depending on experience
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minute CV overview with Team Leaders (Video call)

📍 Porto Matosinhos | 🏢 2 Days in the Office 

QA at Capital On Tap 🚀

Our QA team thrives on a culture of shared success, where every voice helps shape the quality of our products. Rather than working in isolation, we are fully integrated into diverse product squads, ensuring that everyone is a valued technical partner. The team is currently driving an "automation-first" testing strategy. It’s a collaborative, supportive environment where we prioritise learning from each other and ensuring that everyone has the opportunity to thrive and grow.

What You'll Be Doing 🗃️

• Own manual and automated testing across the SDLC, working closely with Software Engineers and Product Managers to ensure product quality.
• Contribute to and expand automated test coverage within an agile team.
• Drive continuous improvement through POCs, refining QA processes, tools, and best practices.
• Investigate user-reported issues, perform hands-on technical testing, and create, manage, and track bug reports.
• Develop deep product and domain knowledge, supporting engineers and promoting shared responsibility for quality.
• Effectively prioritise work, manage risks, and escalate issues in a fast-paced environment.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• QA experience across web/mobile applications, covering functional, regression, performance, exploratory, manual, and automated testing.
• Understanding of end-to-end impact, risk, dependencies, and pragmatic bug prioritisation to inform QA strategy.
• Hands-on experience with test automation tools and frameworks (e.g. Selenium, Appium, Postman, RestSharp, xUnit/NUnit) and REST API testing.
• Proficiency in C# (or similar OOP languages) and JavaScript/TypeScript, with solid SQL Server querying and scripting skills.
• Experience working in CI/CD environments, implementing continuous testing practices across multiple teams.
• Highly detail-oriented, methodical, and proactive, with a strong bias for problem-solving, exploratory testing, and taking initiative.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝 

• First stage: 30-minute intro, CV review, and values with Talent Partner
• Second stage: 45-minute “Tech Chat” with Team Manager
• Final stage: 60-minute Code Pairing + 30-minute Stakeholder Interview with Engineering & Product

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Old Street | 🏢 4 days a week in the office  

The Role 

We're looking for a skilled IT Support Team Lead to be the go-to person for our company's IT support function — someone who combines genuine technical depth with the kind of approachable, can-do attitude that makes people actually want to come to IT for help.

Reporting to the Head of IT Security & Operations, you'll work with the IT support team and wider IT engineers, ensuring our users across multiple sites receive first-class assistance with hardware, software, local networking and everything in between. This means getting hands-on with user account and hardware setups, installations, software upgrades, systems integrations, bespoke business application support and network troubleshooting - while also coaching and developing the team around you.

Previous experience in a formal team lead role isn't essential, but you should be able to demonstrate senior-level capability and a genuine appetite for stepping into a position that leads and mentors others. We're looking for someone who leads by example: technically sharp, calm under pressure, and naturally inclined to mentor and support others.

We're looking for someone who can demonstrate:

• Strong technical knowledge across home and office environments, including hardware, networking, and operating systems
• Experience supporting bespoke business applications and managing systems integrations
• Excellent problem-solving skills and the ability to troubleshoot methodically under time pressure
• Outstanding interpersonal skills — you're the kind of person who becomes a known and trusted face around the office
• The ability to engage, motivate, and develop a small team, fostering a positive and proactive support culture
• A people-first mindset: you understand that great IT support is as much about communication and empathy as it is about technical know-how

Responsibilities

Oversee the day-to-day operations of the IT support team.Act as a senior support engineer and extension of the support team.Provide direct supervision to the team including evaluations, 1-2-1’s, mentoring, and all other line management responsibilities.Be the point of contact for technical support escalations.Record and track SLA’s and support team workflows, taking responsibility for meeting SLA targets for yourself and the wider team.Work with the Head Of IT Security & Operations to identify improvements to support technical process and team efficiency.Provide expert assistance to our customer operations teams in relation to the company’s bespoke internal and customer facing applications.

• Respond to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
• Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing training in computer operation and management to our end users.
• Take ownership of upskilling and training the other members of the IT Support function.
• Set up office equipment and assist with office and team relocations.Set up new equipment and accounts for new joiners to the business.
• Assist with the management and maintenance of user accounts across multiple platforms.
• Take ownership of managing and maintaining the asset register.
• Provide feedback on processes and help improve these using previous experience.
• Generate documentation on processes and procedures relating to business IT support.
• Be part of an on-call rota.

The role will lead a team across multiple offices.  Whilst the primary location will be on-site in the London office, some travel to our other sites, especially Cardiff, Manchester and Brighton, will be required.

About you

• Proven work experience as an application, desktop or IT support engineer or support technician in a senior or lead capacity.
• Excellent communicator both oral and written.
• A ‘people person’, able to lead by example and gain support and trust of your team and senior stakeholders.
• Ability to act as a technical escalation point for an IT support function.
• Able to lead by example as an extension of the support team as well as giving direction, feedback and mentoring to the team.
• Ability to communicate processes and procedures clearly and accurately, verbally and in writing.
• Experience of delivering a high level of customer service.

Knowledge of popular operating systems, software applications, and remote connection systems:

• Microsoft Windows 10/11 (essential)Azure Active Directory (essential)Google Workspace (essential)
• Slack
• Jira / Confluence (essential)
• Office 365
• Intune (essential)Autopilot
• Mac OS
• Bespoke Application support
• Data administration
• Demonstrable knowledge of structured query language (SQL)

Beneficial:

• Experience with OS patching upgrade management.
• Appreciation of working within IT Security frameworks such as ISO27001, NIST
• Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Be part of an on-call rota covering out of hours support.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Microsoft or IT-related certifications (ITIL, CompTIA, etc) preferred.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Union Square, New York  | 🏢 2 days in Office | $70,000 - $105,000

US Compliance 🚀
Our US Compliance team is fully accountable for keeping our fast-growing US business compliant - covering financial crime investigations, regulatory reporting, policy, and every new product and feature we launch in the US. They also own the relationship with our partner bank.

What You’ll Be Doing 🗃️

• Escalations: Process and decision financial crime escalations from the 1st line FinCrime team and other business units.
• Regulatory Reporting & Sign-off: Handle 314a, AML, and OFAC Reports for the US, and execute final sign-offs for PEPs, and High-Risk entities.
• SAR Drafting & Review: Draft, review, and finalize internal suspicious activity reports raised by cross-functional teams (e.g., credit, customer operations).
• Policy Maintenance: Maintain and update AML policies, procedures, and standards for the 1st line, ensuring all regulatory updates and feedback from Compliance Monitoring, QA, and Independent Audit are integrated.
• Cross-Functional Intelligence: Participate in FinCrime team meetings to provide input and share knowledge regarding identified, emerging operational threats and trends.
• External Coordination: Liaise directly with internal teams to gather necessary documentation for external law enforcement inquiries and partner bank requests.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• 1-2 years owning and completing FinCrime Investigations
• Experience in drafting suspicious activity reports (SARs) 
• Experience in managing 314(a) requests
• Basic SQL experience

Interview Process 🤝

• Stage 1: 30min Initial Video Call
• Stage 2: 60min Technical Interview 
• Stage 3: 60min Stakeholder & Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Benefits Program

• 90% Healthcare Premium paid by New Wave Card, LP
• 401k Match - 100% Match to 3% and 50% to 5%
• 25 Days PTO
• 5 Days Sick Pay
• $1,200 Learning & Wellbeing Budget

🏡🏢This is a Hybrid role, in our London (Moorgate) Office 3 days per week.

Credit Underwriting

Underwriters are at the heart of Capital on Tap as they allow us to grow our portfolio whilst keeping bad debt within appetite. We expect you to question the strategy, spot patterns the data team has not yet picked up, and bring decisions back into the room when something does not look right. Our automated decision engine handles the majority of cases but your job is the cases where judgement and context matter.

What You’ll Be Doing

• Review lending applications and financial data for decisions.
• Performing credit reviews on our back book customers.
• Helping to facilitate change in underwriting strategy and structure.
• Interacting with internal teams for credit decisions.
• Facilitating Risk initiatives and pilots by reviewing credit data.
• Conducting periodic reviews of individual bad debts to provide portfolio insight.

We’re Looking For

• 1+ years’ underwriting experience with a minimum of 6 months’ mandate (secured or unsecured).
• Commercial lending experience is a must – you have a broad understanding of how businesses operate.
• Strong analytical instinct – you read financials, spot inconsistencies, and triangulate across data sources without being told.
• Demonstrate best practises in Responsible Lending.
• You’ve already worked in a fintech or for a high-growth business.
• An ability to work autonomously.
• Genuine interest in why we do things, not just what the policy says.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

🏢This is a Hybrid role, working from our Porto (Matosinhos) Offices 2 days per week.

What You’ll Be Doing 

We're looking for an Engineering Team Lead to lead one of our product engineering teams here at Capital on Tap.

This is a people-first leadership role. You'll be responsible for the growth, wellbeing, and performance of a team of engineers, while staying technically credible enough to shape direction, remove blockers, and raise the bar on quality. You won't be the best coder in the room you'll be the person who makes the whole room better.

If you're an experienced Team Lead Engineer looking to own a team in a scaling fintech, this role is built for you.

What You'll Own

Your team. Hiring, developing, and retaining engineers. Running 1:1s that actually matter. Spotting who's ready to grow and creating the space for them to do it.

Delivery. Partnering with Product and QA to plan and ship reliably not by micromanaging, but by removing obstacles, managing risk, and keeping the team focused on what matters.

Culture. Setting the tone for how the team communicates, gives feedback, and holds itself accountable. Building psychological safety without sacrificing standards.

Technical credibility. You won't be heads-down in the codebase every day, but you'll understand the trade-offs your team is navigating architecture decisions, technical debt, build vs buy and contribute meaningfully to those conversations.

What We're Looking For

Leadership first. You've managed engineers before and have a point of view on what good looks like. You know how to have hard conversations, give developmental feedback, and motivate people.

Technical foundation in .NET. Our backend is C#/.NET Core and you'll need enough depth to earn trust with your engineers, review decisions, and spot risks. You don't need to be across every layer of the stack you need to be honest about what you know and curious about what you don't.

Product mindset. You think about engineering in the context of business outcomes, not just technical correctness. You can push back on scope, advocate for quality, and translate between engineering and non-technical stakeholders.

Comfort with ambiguity. Capital on Tap is growing. Priorities shift. We want someone who creates clarity for their team rather than waiting for it.

Nice to Have

• Experience with Azure cloud development
• Familiarity with React or other frontend frameworks
• Background in financial services or fintech

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Interview Process 🤝

• First stage: 30 minute intro call with Talent Partner
• Second stage: 45 minute "Tech Chat" & Values Interview with an Engineering Manager & People Partner
• Third stage: 60 minute Code Pairing with our Engineering Team
• Final stage: 60 minute Case Study with Product & Engineering + 60 minute Good to Great Interview with our CTO

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

📍 Porto Matosinhos | 🏢 2 Days in the Office 

QA at Capital On Tap 🌞

Our QA team thrives on a culture of shared success, where every voice helps shape the quality of our products. Rather than working in isolation, we are fully integrated into diverse product squads, ensuring that everyone is a valued technical partner. The team is currently driving an "automation-first" testing strategy. It’s a collaborative, supportive environment where we prioritise learning from each other and ensuring that everyone has the opportunity to thrive and grow.

What You'll Be Doing 🗃️

• Own manual and automated testing across the SDLC, working closely with Software Engineers and Product Managers to ensure product quality.
• Contribute to and expand automated test coverage within an agile team.
• Drive continuous improvement through POCs, refining QA processes, tools, and best practices.
• Investigate user-reported issues, perform hands-on technical testing, and create, manage, and track bug reports.
• Develop deep product and domain knowledge, supporting engineers and promoting shared responsibility for quality.
• Effectively prioritise work, manage risks, and escalate issues in a fast-paced environment.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• QA experience across web/mobile applications, covering functional, regression, performance, exploratory, manual, and automated testing.
• Understanding of end-to-end impact, risk, dependencies, and pragmatic bug prioritisation to inform QA strategy.
• Hands-on experience with test automation tools and frameworks (e.g. Selenium, Appium, Postman, RestSharp, xUnit/NUnit) and REST API testing.
• Proficiency in C# (or similar OOP languages) and JavaScript/TypeScript, with solid SQL Server querying and scripting skills.
• Experience working in CI/CD environments, implementing continuous testing practices across multiple teams.
• Highly detail-oriented, methodical, and proactive, with a strong bias for problem-solving, exploratory testing, and taking initiative.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝 

• First stage: 30-minute intro, CV review, and values with Talent Partner
• Second stage: 45-minute “Tech Chat” with Team Manager
• Final stage: 60-minute Code Pairing + 30-minute Stakeholder Interview with Engineering & Product

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

🏡🏢This is a hybrid role, our engineering teams work from our Matosinhos office Office 2 days per week.

This is a multiple-headcount role, so please don't be put off if you've seen it advertised for a while.

What You’ll Be Doing
We’re looking for Senior Full stack Engineers to help us build the best credit card and payment products for small businesses. If you’re looking for an environment where you’re given the freedom to make empowered decisions, research new technologies, and learn/share knowledge with your peers. Then keep on reading!

• You’ll build robust and scalable solutions using .Net technology
• From the first line of code to production, monitoring, and continuous improvement - you’ll own the SDLC
• You’ll craft slick, responsive user interfaces with modern JavaScript frameworks (React), making sure our products don’t just work, they feel great to use
• Teamwork makes the dream work - you’ll partner with Product Managers, QA’s, and fellow Software Engineers
• You’ll build bulletproof unit and integration tests to keep our software sharp and our users happy
• Bugs happen. When they do, you’ll be ready to troubleshoot and tweak as needed
• You’ll bridge the gap between tech speak and business goals, ensuring everyone’s on the same page and moving forward together

We’re Looking For 🔎
Required skills:

• A minimum of 5+ years hands-on experience in C#, .Net Core, SQL Server, ideally JavaScript and React also!
• Good testing practices, in both Unit and Integration testing
• Good understanding of database technologies
• Experience in using Agile development practices
• A passion for learning new skills and technologies
• A proactive, supportive, and collaborative team player

Our Tech Stack

• Backend: C#, .Net, .Net Core
• Frontend: React, JavaScript
• Mobile: Flutter, Dart
• Databases: SQL Server, MongoDB
• Cloud: Azure & GCP

Interview Process 🤝

• First stage: 30-minute intro, CV review, and values with a Talent Partner
• Second stage: 45-minute “Tech Chat” with a Team Manager
• Final stage: 90-minute Code Pairing + 30-minute Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

🏡🏢This is a hybrid role, our engineering teams work from our Matosinhos office Office 2 days per week.

This is a multiple-headcount role, so please don't be put off if you've seen it advertised for a while.

What You’ll Be Doing
We’re looking for Full stack Engineers to help us build the best credit card and payment products for small businesses. If you’re looking for an environment where you’re given the freedom to make empowered decisions, research new technologies, and learn/share knowledge with your peers. Then keep on reading!

• You’ll build robust and scalable solutions using .Net technology
• From the first line of code to production, monitoring, and continuous improvement - you’ll own the SDLC
• You’ll craft slick, responsive user interfaces with modern JavaScript frameworks (React), making sure our products don’t just work, they feel great to use
• Teamwork makes the dream work - you’ll partner with Product Managers, QA’s, and fellow Software Engineers
• You’ll build bulletproof unit and integration tests to keep our software sharp and our users happy
• Bugs happen. When they do, you’ll be ready to troubleshoot and tweak as needed
• You’ll bridge the gap between tech speak and business goals, ensuring everyone’s on the same page and moving forward together

We’re Looking For 🔎
Required skills:

• A minimum of 3+ years hands-on experience in C#, .Net Core, SQL Server, ideally JavaScript and React also!
• Good testing practices, in both Unit and Integration testing
• Good understanding of database technologies
• Experience in using Agile development practices
• A passion for learning new skills and technologies
• A proactive, supportive, and collaborative team player

Our Tech Stack

• Backend: C#, .Net, .Net Core
• Frontend: React, JavaScript
• Mobile: Flutter, Dart
• Databases: SQL Server, MongoDB
• Cloud: Azure & GCP

Interview Process 🤝

• First stage: 30-minute intro, CV review, and values with a Talent Partner
• Second stage: 45-minute “Tech Chat” with a Team Manager
• Final stage: 90-minute Code Pairing + 30-minute Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

📍 Moorgate 🏢 2 days in the office a week

Your first step into Engineering Leadership

Are you a strong .NET engineer who's been the go-to person on your team? The one others come to for guidance, code reviews, or a second opinion? Have you found yourself mentoring junior colleagues, running standups, or quietly holding a project together? If you're ready to make that role official, this could be the opportunity you've been waiting for.

We're looking for someone who is technically excellent and people-driven; you don't need a string of management titles behind you, but you do need the hunger to lead, the empathy to develop others, and the credibility to earn your team's trust from day one.

What You'll Be Doing

Growing into the leadership seat

• Taking ownership of a small, talented engineering team; setting the tone for quality, collaboration, and accountability
• Providing mentorship and constructive feedback that helps engineers level up, something you've likely been doing informally already
• Building the habits and rituals that keep a team aligned: standups, retros, 1-to-1s, and clear communication across remote and in-person settings

Staying close to the code

• Remaining hands-on in software development; this isn't a role where you disappear into meetings
• Upholding coding standards and best practices, and guiding engineers through technical challenges at a peer level
• Collaborating with Tech Leads and the Engineering Manager on technical direction, architecture, and continuous improvement

Bridging engineering and the business

• Working closely with Product Managers, QA, and Designers to translate ideas into well-delivered outcomes
• Contributing to product decisions and helping the team understand the wider context behind what they're building
• Spotting risks early and addressing them before they derail delivery

What We're Looking For 

You're ready to lead — even if you haven't held the title yet

• You've mentored colleagues, upskilled those around you, or stepped up informally in a previous role
• You're a strong communicator who can bring clarity to ambiguous situations
• You care about people's development as much as your own

You're technically solid

• Extensive commercial experience with C# / .NET / .NET Core and ideally some exposure to React
• Comfortable with RESTful API design and working in Azure cloud environments
• Proficient in SQL and a genuine advocate for code quality; unit and integration testing aren't an afterthought for you
• Grounded understanding of scalable system architecture and modern development practices

Interview Process 🤝

• Stage 1: 30 minute intro call with a Talent Partner
• Stage 2: 60 minute technical interview with the Engineering Manager & People Partner
• Stage 3: 60 minute live technical challenge with the team
• Stage 4: 60 minute case study with Product, the Engineering Manager & CTO

📍 Brighton | 🏢 4 days a week in the office  

The Role 

We are looking to hire a skilled IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site in our Brighton office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues.

To ensure success as an IT support engineer, you should have extensive knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.

Responsibilities

• Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call. 
• Providing assistance to our customer operations teams in relation to the company’s bespoke applications
• Contacting users to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Taking responsibility for adhering to ticket SLA’s for yourself and the wider team.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Setting up office equipment and assisting with office and team relocations.
• Setting up new equipment and accounts for new joiners to the business.
• Assisting with the management and maintenance of user accounts across multiple platforms.
• Taking ownership of managing and maintaining the asset register.
• Providing feedback on processes and helping to improve these using previous experience.
• Generating documentation for processes.
• Be part of an on-call rota.

This role is predominantly office based and applicants should be aware of the requirement to be office based for up to 4 days per week on a regular basis.

About you

• Proven work experience as a desktop/IT support engineer or support technician.
• Knowledge of popular operating systems, software applications, and remote connection systems:
• Microsoft Windows 10/11Azure Active Directory
• Google Workspace
• Slack
• JiraOffice 365
• Intune
• Autopilot
• Mac OS
• Beneficial:
• Experience or exposure to data administration and SQL
• Experience with OS patching upgrade management.
• Appreciation of working within IT Security frameworks such as ISO27001, NIST
• Experience or exposure to computer networking (Cisco, Palo Alto)
• Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Be part of an on-call rota covering out of hours support.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Microsoft or IT-related certifications (ITIL, CompTIA, etc) preferred.

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

🏢This is an in-office role, the Junior Business Development team works from our central Brighton offices 5 days per week.

📅Start date: 1st June

What You’ll Be Doing
The Capital on Tap Sales Academy is a six-month training program that equips you to sell our award-winning business credit card to UK businesses. It's ideal for those starting a sales career, combining learning and growth. You'll learn about our product, customers, and sales techniques, while gaining insights into the payments industry and business finance. You'll shadow top performers, interact with various teams, and work towards targets. Finally, you will focus on applying your knowledge, managing your portfolio, and refining your pitch, with the opportunity to advance to Business Development Manager.

• Sourcing leads to build and manage your pipeline
• Making 30-50 outbound cold calls per day
• Managing customer accounts and driving card spend
• Working towards and hitting targets!

We’re Looking For 🔎

• A record of success in any sort of customer service, sports or extracurricular activities
• Excellent communication skills
• An energetic and personable character with the ability to build rapport over the phone
• Positive attitude and willingness to learn and develop
• Self-motivated and goal-oriented with a drive to be successful
• No prior telesales or cold calling experience is required - we'll teach you everything you need to know!

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process 🤝
🤝First stage: 15 minute intro and values call with Talent Partner or the Academy Manager
🤝Second stage: In person assessment day

📍 London (Moorgate) | 🏢 3 Days in Office

The Role

Most companies talk about AI. We’re building the infrastructure to make it stick. This role exists to close the gap between AI’s potential and what our teams actually use every day. You’ll identify where AI can have real impact across the business, build and deploy working solutions fast, and make sure they get used, not just launched.

This isn’t a research or strategy role. You’ll be shipping automations, coaching teams, measuring adoption, and iterating until it works. If you’d rather be doing than advising, this is for you.

What You'll Do

• Analyse where AI can move the needle most. Map a team's processes end-to-end before proposing a single tool, and prioritise the workflows where AI can take real cost, time, or rework off the table.
• Build the right stack for the problem - production-grade agentic workflows that bridge LLMs, internal APIs, and case management tools, plus MCPs, Claude skills and plugins, n8n automations, and integrations with internal systems. You build it, debug it in production, and iterate live with users sitting next to you.
• Train the people who'll use it. Run hands-on sessions, write documentation people actually read, and coach AI champions inside every team you work with so they're self-sufficient before you move on.
• Roll out and measure. Active automations running unsupervised matter more than trainings delivered or pilots launched. Track weekly active AI users and impact per team, intervene when usage drops, and keep iterating until AI is part of how the team works.
• Maintain Capital on Tap's AI playbook. Document repeatable patterns, package them as reusable skills and templates, and make every engagement start faster than the last.
• Partner with senior stakeholders to decide where to point next, and what good looks like before you start.

• Deployed AI tools in environments where downtime, errors, or rework have real cost - not sandbox experimentation.
• Hands-on, proven experience with Claude, Cursor, n8n, Zapier, or similar in a real business context.
• Technical fluency across low-code/no-code tools, APIs, MCPs, and integrations; comfortable in SQL and familiar with BI tooling.
• 2-5 years in product ops, BizOps, strategy, technical programme management, internal consulting, or a similar hands-on role.
• Strong communicator. You can run a workshop that lands, write documentation people actually read, and translate jargon for any audience.
• Comfortable with ambiguity. You diagnose fast, prioritise ruthlessly, and ship a working v1 inside a week even when the team you're working with isn't yet sure what they want.
• High ownership. You figure out what needs doing and do it, without waiting to be told.

Interview Process 🤝

• Stage 1: 30min Video call with the Talent Team
• Stage 2: 45min Video call with the Hiring Manager
• Stage 3: 90min In-Person Technical Task & Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📈Check out the development opportunities in the Collections team.

📍 Manchester | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) 

⏰ Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

What You’ll Be Doing
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

We’re Looking For

• Collections experience within financial services 
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:

💷 Salary range £27,000 - £34,000 depending on experience
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minute CV overview with Team Leaders (In person)

📍 London | 🏢 Hybrid- 3 days a week in the office.

Product Operations 🚀

Our Product Operations team sits at the heart of our product delivery, ensuring our card programmes and new product launches work seamlessly for our customers. The team works closely with Engineering, Compliance, and external partners to drive improvements, manage incidents, and keep our products running at their best. We are hiring for two roles within this growing team across Cards & Payments and Banking.

What You’ll Be Doing

• Design, own, and continuously improve end-to-end operational processes - driving down manual toil and building towards scalable, automated solutions
• Monitor and analyse product performance data (approval rates, acceptance rates, failure rates, SLA metrics) to identify issues and inform optimisation
• Own incident response for your product area - from initial triage and customer impact assessment through to resolution and post-incident review
• Partner with Engineering, Compliance, and Customer Operations to investigate escalated issues and drive fixes
• Manage relationships with external scheme partners and vendors, escalating and resolving issues on behalf of Capital on Tap
• Ensure ongoing compliance with relevant scheme rules and regulatory requirements
• Act as the voice of the customer within your product area - translating operational data into improvements that directly benefit our customers

In the Cards role, you will additionally:

• Lead our authorisation and authentication strategy, resolving merchant acceptance and clearing issues to ensure our card is accepted globally
• Monitor card-specific KPIs including approval rates, dispute rates, and 3DS performance
• Support global card programme management in partnership with scheme partners (Visa/Mastercard)

Our Values & Culture 🌞

• Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
• Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For 🔎

• A proven ability to build and scale robust, complex operational systems.
• Strong strategic and analytical skills, enabling you to use data to make decisions, balance short and long-term trade-offs, and manage complex, multi-stakeholder projects
• A proactive, self-starting mindset with a strong sense of ownership, and are comfortable engaging with the technical details of systems alongside engineering teams
• Card payments and card scheme knowledge / experience in the debit or credit card industry 
• Comfortable with data analysis, Looker & SQL (Bonus)
• Previous experience of relevant payment schemes is preferred 
• Excellent stakeholder and vendor management skills
• Hardworking, results-driven individual with a bias for action 
• Knack for identifying problems and driving solutions 

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with Talent Partner.
• Stage 2: 60 minute interview with the hiring manager and a member of the Product Operations team, covering operational processes, payments experience, and decision-making.
• Stage 3: 45 minute final interview with 1–2 members of the broader product team, focusing on values, strategic thinking, and AI in your day-to-day work.

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🚘 Octopus EV Salary Sacrifice Scheme

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Useful Info

👍 Check out our 'Top Tips' for interviewing.

✔️ Keep updated on new job opportunities by following us on LinkedIn.

📧 Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

🏢This is a Hybrid role in our London (EC1Y 8LZ) Offices 3 days per week.

What You’ll Be Doing

We're looking for a Senior Fraud Data Analyst to join our Fraud team. This is a hands-on, high-ownership role - you'll take direct responsibility for our fraud systems end-to-end, from onboarding fraud through to card fraud, and play a central part in building the capabilities we need as we launch new products.

• Write complex SQL queries to interrogate transaction and customer data, identify fraud signals, and surface emerging attack patterns.
• Design and build fraud detection rules from scratch, set thresholds based on data, and iterate based on live performance.
• Own rules end-to-end. You spot the pattern, you build the detection, you monitor the outcome.
• Work across card and lending data to understand how our customers behave and where fraud risk sits in our specific product set.
• Contribute to fraud strategy as the team grows, including input into ML-based detection further down the line.

We’re Looking For 🔎

• A strong data analyst background in a fintech or digital lending environment. You know what SMB or consumer transaction data looks like and you're comfortable. working with messy, high-volume datasets.
• SQL you can actually use. CTEs, window functions, the difference between WHERE and HAVING. You'll be tested on this at case study stage.
• A genuine builder instinct. You don't wait to be told there's a problem. You find it in the data and you fix it.
• Experience working end-to-end on analytical problems. Not handing logic to a tech team. You own it through to deployment.
• Comfortable in a small, fast-moving team where the answer isn't always obvious and you have to work it out yourself.

Nice to have

• Direct experience working in card fraud - ideally within a bank, card issuer, or fintech operating on the issuing side.
• Hands-on familiarity with card fraud systems and the data that comes with them (Visa fraud platforms, CNP fraud, 3DS/SCA, PSD2 compliance)
• Experience with APP fraud or faster payment fraud systems is a strong bonus.
  
  

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Manchester | 🏢 3 days in office, 2 from home. You’ll work from the office for your first 12 weeks whilst you get set up in your new role.

💰 Salary - Between £37-£45k DOE

Collections Team 🚀
As a Collections Team Leader, you will lead and support a team of up to 8 agents to deliver fair customer outcomes and excellent service. You will coach, develop, and motivate team members, manage performance and key metrics, act as an escalation point, and collaborate with stakeholders to ensure best practices are followed and barriers to success are removed.

What You’ll Be Doing 🗃️

• Lead and support a team to deliver strong customer and business outcomes.
• Ensure compliance with departmental processes, industry standards, and regulatory requirements, including Consumer Duty and FCA guidance, with a focus on supporting vulnerable customers.
• Oversee performance against SLAs, driving efficiency across calls and digital channels while maintaining high-quality conversations and first contact resolution.
• Coach and develop team members through regular 1-1s, coaching, and team meetings to enhance performance and engagement.
• Build strong stakeholder relationships and act as an escalation point, providing guidance and support when required

We’re Looking For 🔎

• Extensive leadership experience in multi-channel Collections environments, including management of UK and US portfolios (credit card or SME lending preferred).
• Strong knowledge of regulatory frameworks including GDPR, FCA, Consumer Duty, insolvency, and the Equalities Act.
• Proven ability to develop, engage, and motivate teams across remote, hybrid, and onsite settings.
• Strong analytical, communication, negotiation, and critical thinking skills with a proactive problem-solving approach.
• Experienced in managing high volumes, complex cases, performance challenges, and supporting vulnerable customers in risk-sensitive situations.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: First stage: 30-minute intro and values call with Talent Partner (Video call)
• Stage 2: Final stage: In-person interview with a Manager from the Collections Team in Manchester

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days a week in the office. 

The Role 🚀

We’re seeking an experienced Senior Leader in Fraud and Disputes Operations to lead our teams supporting our customers across the UK and US. This is a high-impact role that extends well beyond day-to-day management, and you’ll play a key role in defining and evolving our risk strategy, enhancing our control frameworks, and improving the end-to-end customer journey. Working cross-functionally across Capital on Tap, you’ll champion continuous improvement, minimise losses, and play a critical role in upholding our reputation for operational excellence.

Key Responsibilities 👏

• Lead, coach, and develop high-performing Fraud Prevention and Disputes Investigation teams, fostering a culture of excellence and continuous improvement.
• Oversee day-to-day fraud and disputes operations, including capacity planning, scheduling, SLA management, training, and competency development.
• Ensure full compliance with UK and US regulatory requirements, scheme rules, and deadlines, staying current with evolving industry standards.
• Monitor emerging fraud trends and collaborate with second line of defence teams to implement and refine fraud and disputes strategies.
• Design and maintain robust control frameworks to minimise financial losses, manage operational risk, and act as an escalation point for complex cases.
• Leverage technology and data to optimise processes, enhance customer experience, and track KPIs/KRIs to drive performance and continuous improvement.

We’re Looking For 🔍

• An experienced financial services leader specialising in disputes and fraud, with a focus on business customers.
• An adaptable and pragmatic leader with a hands-on, solutions-driven approach to problem solving. 
• A proven track record of leading high-performing teams in fast-paced, dynamic environments.
• A subject matter expert with deep knowledge of regulatory and legal requirements, and extensive experience in risk assessment and control design and testing.
• An analytical thinker skilled in interpreting complex data and driving evidence-based decision-making.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Interview Process 🤝

• Stage 1: 30 minute call with a Talent Partner
• Stage 2: 60 minute interview with our Customer Operations Director
• Stage 3: 60 minute interview with our People team and a peer

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff| 🏢 Minimum 3 days a week in office

Marketing at Capital On Tap🚀

This team owns our online marketing, SEO, AIO, customer communications, PR, social media, brand positioning, website, and any above-the-line activity.

The Role

We're looking for a (Junior) CRM & Communications Officer to join our Marketing team in Cardiff. This is a more junior role for someone who wants to learn how modern marketing actually works, with the chance to work on campaigns going out to hundreds of thousands of real customers.

You'll be working alongside our Growth Associate and Marketing Manager, learning how to build and send email and SMS campaigns, how to use data to target the right customers with the right message, and how to measure whether it's working. You'll be supported and trained, but you won't be handed a task list. If you're the kind of person who wants to figure things out, get things done, and see the impact of your work quickly, this is the role for you!.

What you'll be doing

• Build, test, and send email and SMS campaigns using our CRM platform, Customer.io. 
• Draft and proofread communications, ensuring customer communications are clear and on-brand.
• Keep a content calendar across customer communications so nothing falls through the cracks.
• Work with teams across the business (Product, Operations, Credit etc.) to gather what customers need to know. 
• Learn how to analyse campaign data, build audience segments, and run A/B tests to keep improving what we send.
• Help prepare performance reports and flag what's working and what isn't.

What we are looking for

We care more about how you think than what you've already done. Up to 12 months of any commercial experience is fine - the specifics matter less than the mindset.

• Genuine curiosity about how things work.
• Excellent writing. You care about words, you edit your own work, and your emails are clear and punchy.
• Comfort with data (you don't need to be technical, but numbers shouldn't scare you!)
• Clear drive to learn fast and take ownership of your work.

Nice to have

• Experience with any CRM or email marketing platform is a big plus (e.g Customer.io, Braze, Hubspot), but a proactive willingness to learn is essential.

What you get in return

✨The opportunity to deliver high-impact projects that will have immediate and noticeable impact on our business
📈A competitive salary and meaningful career progression
🏥  Private Healthcare, Worldwide Travel  Insurance and Dental Cover through Vitality
🎁  Anniversary Rewards (£250, £500, £750, 4-week Fully Paid Sabbatical)
👛  Salary Sacrifice Pension Scheme up to 7% match
🏖️  28 days Holiday (Plus Bank Holidays)
📖  Annual Learning Budget
👪  Enhanced Parental Leave
🚲  Cycle to Work Scheme
🚂  Season Ticket Loan
💬  6 Free Therapy Sessions Each Year
🐶  Dog Friendly Offices
🍫  Free Drinks and Snacks In Our Offices

Interview Process
✨ 30m initial interview with Talent Partner
✨ 45m interview with Marketing & Communications Senior Manager - technical questions and CV walk through
✨ Take Home Task, followed by 1hour final stage interview with Marketing & Communications Senior Manager and CCO

📍 London (Moorgate) | 🏢 3 Days in Office

The Role

Most companies talk about AI. We’re building the infrastructure to make it stick. This role exists to close the gap between AI’s potential and what our teams actually use every day. You’ll identify where AI can have real impact across the business, build and deploy working solutions fast, and make sure they get used, not just launched.

This isn’t a research or strategy role. You’ll be shipping automations, coaching teams, measuring adoption, and iterating until it works. If you’d rather be doing than advising, this is for you.

What You’ll Be Doing 

• Design and build multi-step agentic workflows that connect AI models with internal systems - case management tools, APIs, and data platforms - to automate high-volume, rule-heavy Ops processes like complaints triage, dispute handling, and case routing.
• Work closely with the Operations team to map processes end-to-end, identify high-value automation opportunities, and ship working solutions directly into their day-to-day tooling - not prototypes handed off to engineers.
• Own the full workflow lifecycle: from scoping and building to debugging production issues, iterating on live automations, and handing over to teams with clear documentation and training.
• Measure adoption and impact of every tool you deploy, and iterate until active usage is the norm, not the exception.
• Coach internal AI champions and embed AI-first practices into how teams actually work day to day.
• Maintain CoT's AI playbook, documenting what works and scaling it across the business.
• Partner with senior stakeholders across functions to prioritise where AI can move the needle most.

We’re Looking For 

• Hands-on, proven experience deploying AI tools (Claude, Cursor, n8n, Zapier, or similar) in a real business context, not just experimenting.
• Technical fluency across low-code/no-code tools, APIs, and integrations; comfortable in SQL and familiar with BI tooling.
• 2-5 years in product ops, BizOps, strategy, technical programme management, or a similar hands-on role.
• A builder’s mindset, you’d rather ship a working v1 this week than perfect a spec next month.
• Clear, direct communicator who can run training that lands, write documentation people actually read, and translate jargon for any audience.
• High ownership, high ambiguity tolerance, you figure out what needs doing and do it, without waiting to be told.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: 30min Video call with the Talent Team
• Stage 2: 45min Video call with the Hiring Manager
• Stage 3: 90min In-Person Technical Task & Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 2 days a week in the office, 1 from home (initial training period will be 3 days a week in the office)

☎️ Shifts (Weekends) - 33 hours per week Saturday-Monday, 8am-8pm.

Customer Service Team 🚀
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You’ll Be Doing 🗃️

• Providing friendly, professional support to customers via phone, email, and live chat
• Resolving issues efficiently while taking full ownership of each case from start to finish
• Listening carefully to understand concerns and delivering fair, practical solutions
• Keeping up to date with products and policies to ensure accurate guidance and information is provided
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
• Recognising customers who may need additional support and ensuring they receive the help they need

We’re Looking For 🔎

• Strong customer service experience, ideally within a call centre or financial services environment
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally
• Sound judgement and confidence when managing complex or sensitive customer enquiries
• Proven ability to handle a high volume of requests while maintaining accuracy and quality
• Proactive attitude, with a strong focus on resolving issues at the first point of contact
• Empathetic and curious nature, with a genuine passion for helping people
• The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
• Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

🏢This is a Hybrid role, working from our London (Moorgate) Offices 2 days per week.

What You’ll Be Doing 

We're looking for an Engineering Team Lead to lead one of our product engineering teams at Capital on Tap a profitable, FCA-regulated fintech helping small businesses access credit and financial tools that actually work for them.

This is a people-first leadership role. You'll be responsible for the growth, wellbeing, and performance of a team of engineers, while staying technically credible enough to shape direction, remove blockers, and raise the bar on quality. You won't be the best coder in the room you'll be the person who makes the whole room better.

If you're a senior engineer ready to step fully into leadership, or an experienced engineering manager looking to own a team in a scaling fintech, this role is built for you.

What You'll Own

Your team. Hiring, developing, and retaining engineers. Running 1:1s that actually matter. Spotting who's ready to grow and creating the space for them to do it.

Delivery. Partnering with Product and QA to plan and ship reliably not by micromanaging, but by removing obstacles, managing risk, and keeping the team focused on what matters.

Culture. Setting the tone for how the team communicates, gives feedback, and holds itself accountable. Building psychological safety without sacrificing standards.

Technical credibility. You won't be heads-down in the codebase every day, but you'll understand the trade-offs your team is navigating architecture decisions, technical debt, build vs buy and contribute meaningfully to those conversations.

What We're Looking For

Leadership first. You've managed engineers before and have a point of view on what good looks like. You know how to have hard conversations, give developmental feedback, and motivate people through uncertainty.

Technical foundation in .NET. Our backend is C#/.NET Core and you'll need enough depth to earn trust with your engineers, review decisions, and spot risks. You don't need to be across every layer of the stack you need to be honest about what you know and curious about what you don't.

Product mindset. You think about engineering in the context of business outcomes, not just technical correctness. You can push back on scope, advocate for quality, and translate between engineering and non-technical stakeholders.

Comfort with ambiguity. Capital on Tap is growing. Priorities shift. We want someone who creates clarity for their team rather than waiting for it.

Nice to Have

• Experience with Azure cloud development
• Familiarity with React or front-end delivery
• Background in regulated financial services or fintech

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process 🤝

• First stage: 30 minute intro call with Talent Partner
• Second stage: 45 minute "Tech Chat" & Values Interview with an Engineering Manager & People Partner
• Third stage: 60 minute Code Pairing with our Engineering Team
• Final stage: 60 minute Case Study with Product & Engineering + 60 minute Good to Great Interview with our CTO (onsite)

📍 Cardiff | 🏢 1/2 days a week in the office

Financial Crime 🚀

The Financial Crime team consists of 62 people globally. They are responsible for ensuring that Capital on Tap meets its regulatory obligations in relation to all things AML and CTF.

What You’ll Be Doing 🗃️

• Support the Onboarding Journey: Complete KYC and KYB checks across our product range accurately and efficiently.
• Effective Screening: Review PEPs, Sanctions, and Adverse Media alerts, identifying potential risks and escalating complex hits for Enhanced Due Diligence (EDD).
• Clear Communication: Handle "grey area" cases by gathering necessary information and seeking guidance from senior team members.
• Proactive Learning: Contribute ideas to the team on how we can make our checks more efficient for customers

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven FinCrime Foundation: Previous experience conducting KYC/KYB checks, with a solid grasp of how to identify PEPs, Sanctions, and Adverse Media hits.
• Operational Experience: A background working in a regulated financial services environment, ideally across a range of different customer or product types.
• Customer-Centric Compliance: Experience managing the balance between gathering necessary due diligence and maintaining a smooth, professional journey for the customer.
• Effective Communication: Proven ability to communicate with customers or internal stakeholders to request information or explain compliance requirements clearly and professionally.
• Product Adaptability: Comfortable navigating multiple internal systems and adapting to different risk appetites across a diverse multi-product landscape.
• Growth Mindset: A proactive approach to learning new regulatory updates and a willingness to suggest process improvements to the wider team.

Shift Patterns

We are hiring across a few different shift patterns:

• Fri-Mon, 9-7.30pm one day, 9-7pm the other three, either Friday or Monday in the office (weekends)
• Thursday or Friday through to Monday or Tuesday (5 days including Saturday and Sunday), 9-5.30pm. 2 days a week in the office

Interview Process 🤝

• Stage 1: 30 minute screening call with a Talent Partner
• Stage 2: take home task
• Stage 3: 60 minute interview with a Team Leader in FinCrime

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

🏡🏢This is a Hybrid role, the Financial Crime Compliance team working from our London (Moorgate) office 3 days per week.

Financial Crime Compliance at Capital on Tap

The Financial Crime function is responsible for the ongoing management of the company’s Financial Crime policies, procedures and controls. This includes risk assessment and ongoing assurance of AML compliance, business advisory and management of high risk customer and suspicious activity escalations. 

What You’ll Be Doing

You will deputise for the MLRO, managing a growing team of Financial Crime Compliance Professionals. Providing advice to first line operational functions and other areas of the business as appropriate. 

• DMLRO: Support the MLRO in the development and ongoing management of our AML policies and procedures in line with statutory obligations and company risk appetite.
• Operational excellence: Provide expert guidance to both 1LoD and 2LoD operations and review escalations related to suspicious activity, sanctions, PEPs, adverse media, complex ownership and high risk customers.
• SME: Act as a SME for both current and emerging regulatory obligations ensuring our assessment and subsequent management of risk is appropriate and aligned to the company risk appetite on an ongoing basis.
• External stakeholders: Liaise with Law Enforcement, regulators and Partner Banks as a primary point of contact for investigations, reporting, audits and other ad hoc requests.
• Internal stakeholders: Establish strong relationships with applicable stakeholders and become the go to person for FC advisory within the business.
• Training: Develop targeted training for 1LoD and 2LoD financial crime teams and other parts of the business.
• MI: Feed into the MI framework and highlight financial crime risks to the business on an ongoing basis.
• Controls: Feed into the ongoing maintenance of onboarding and ongoing due diligence controls. Bring hands on experience to assess and update existing controls to at a minimum industry standard.

We’re Looking For 🔎

Required skills:

• A solid understanding of complex ownership structures for SME businesses in the UK and US as a minimum. 
• Complex investigation skills required whether it be from ownership structures at onboarding to unravelling complex transaction patterns to identify anomalies on an ongoing basis. 
• Able to communicate effectively with stakeholders at every level in the organisation.
• Able to manage multiple ongoing projects both within the FinCrime space and in product development. 
• Deep technical knowledge of AML/CTF regulations and regulatory expectations.
• Proficient in quantifying abstract threats and determining if a client’s risk profile aligns with the firm’s "risk appetite” as well as having the confidence to make high-stakes "go/no-go" decisions on suspicious clients under time and commercial pressure.
• The skill to explain complex compliance failures to non-experts and justify SAR filings to law enforcement.
• Ability to maintain external awareness of the regulatory environment, ensuring risk assessment and policies and procedures are updated as required. 
• Previous management experience within Financial Crime.

Nice to have skills:

• Strong presenting skills, able to break complex subject matter down into simple terms.
• Experience with SQL and strong Excel skills.
• Appropriate industry accreditation such as ICA Diploma or ACAMs.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days a week in the office

Financial Crime 🚀

The Financial Crime team consists of 62 people globally. They are responsible for ensuring that Capital on Tap meets its regulatory obligations in relation to all things AML and CTF.

What You’ll Be Doing 🗃️

• Support the Onboarding Journey: Complete KYC and KYB checks across our product range accurately and efficiently.
• Effective Screening: Review PEPs, Sanctions, and Adverse Media alerts, identifying potential risks and escalating complex hits for Enhanced Due Diligence (EDD).
• Clear Communication: Handle "grey area" cases by gathering necessary information and seeking guidance from senior team members.
• Proactive Learning: Contribute ideas to the team on how we can make our checks more efficient for customers

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven FinCrime Foundation: Previous experience conducting KYC/KYB checks, with a solid grasp of how to identify PEPs, Sanctions, and Adverse Media hits.
• Operational Experience: A background working in a regulated financial services environment, ideally across a range of different customer or product types.
• Customer-Centric Compliance: Experience managing the balance between gathering necessary due diligence and maintaining a smooth, professional journey for the customer.
• Effective Communication: Proven ability to communicate with customers or internal stakeholders to request information or explain compliance requirements clearly and professionally.
• Product Adaptability: Comfortable navigating multiple internal systems and adapting to different risk appetites across a diverse multi-product landscape.
• Growth Mindset: A proactive approach to learning new regulatory updates and a willingness to suggest process improvements to the wider team.

Shift Patterns

We are hiring across a few different shift patterns:

• Mon-Fri, 9-5.30pm, 3 days a week in the office (core)
• Fri-Mon, 9-7.30pm one day, 9-7pm the other three, either Friday or Monday in the office (weekends)

Interview Process 🤝

• Stage 1: 30 minute screening call with a Talent Partner
• Stage 2: take home task
• Stage 3: 60 minute interview with a Team Leader in FinCrime

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 London  | 🏢 3 days in-office after completion of 3-month training | £30k-£38k base + uncapped commission 

Business Development at Capital on Tap 🚀

Our Sales team drives our growth, with hubs in Brighton, London, Manchester, and remote. You’ll join a team of 8–12 Business Development Managers reporting to a Sales Manager, focused on finding businesses that will thrive with our products. We’re known for a supportive, high‑energy culture, with uncapped commission and clear progression pathways.

What you'll be doing 🗃️

• Own the full 360‑sales cycle from sourcing SMEs to early account management.
• Represent our credit card and close high‑impact deals.
• Build your pipeline by sourcing and qualifying new SME leads.
• Make 30–50 outbound calls daily to reach business owners and decision‑makers.
• Hit quarterly targets by converting new customers and driving early usage.
• Follow strong compliance standards and FCA regulations to protect customers.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven 360‑sales experience across prospecting and early account management.
• Strong outbound B2B prospecting and lead‑gen skills.
• Experience with high-volume cold-calling and outreach. 
• High ownership, urgency, and accountability for targets.
• Ability to set and manage your own daily activity goals.
• Commitment to high standards and excellent customer service.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• First stage: 30 minute intro and values call with Talent Partner.
• Second stage: 60 minute case study interview at the office with our Sales Managers.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Manchester | 🏢 3 days per week in the office

Quality Assurance/Customer Operations 🚀
Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!

What You’ll Be Doing 🗃️

We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Financial Crime & AML: You have experience auditing or investigating AML alerts, KYC/EDD files, and Sanctions screening, with a firm grasp of the Proceeds of Crime Act (POCA) and suspicious activity reporting (SAR).

Your mission is to ensure that every alert and SAR (Suspicious Activity Report) is handled with the highest level of integrity and technical accuracy. You will ensure our outcomes align strictly with FCA regulatory standards and the Proceeds of Crime Act (POCA).

• Holistic Case & Task Auditing: Conducting technical audits of end-to-end financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
• SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
• Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
• Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
• Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

We want someone who’s passionate about doing right by customers and helping others be their best. You will be:

• Experienced Investigator: You bring a solid background in Financial Crime, AML and KYC. 
• Regulatory Mindset: You understand that a "great outcome" in FinCrime means an investigation that is technically accurate, fully documented, and compliant with FCA expectations, Consumer Duty  and the Proceeds of Crime Act (POCA).
• Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth.
• Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it.
• Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
• Stage 3: 30 minute interview with the Head of Customer Insights

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📈Check out the development opportunities in the Complaints team.

📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) 

Complaints Team 🚀
In this dynamic and challenging role, you will report to the Complaints Manager and be an integral part of a busy team, managing and resolving customer complaints across multiple channels, including telephone, email, and letter.

What You’ll Be Doing 🗃️

• Deliver friendly and helpful customer service via phone or written communication.
• Take full ownership of complaints, keeping customers informed throughout the process.
• Understand our business and products, collaborating with teams for quick service.
• Ensure complaints comply with FCA guidelines and relevant laws.
• Write clear response letters, explaining findings and educating customers on our services.
• Lead initiatives to improve complaint handling, ensuring successful implementation.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Demonstrable experience handling complaints in a busy, customer-focused financial services environment.
• Experience working within FCA regulations and Financial Ombudsman Services.
• Strong verbal and written communication skills, with the ability to meet regulatory deadlines.
• A self-motivated individual that is able to work independently.
• Strong attention to detail.
• A strong work ethic with a passion for improving customer satisfaction.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: First stage: 30-minute intro and values call with Talent Partner (Video call).
• Stage 2: Second stage: Task to be completed prior to a one hour in-person interview. 
• Stage 3: Informal conversation with our Customer Operations Director.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days per week in the office, 2 at home. You would be fully office based for the first 12 weeks, and following this you can move onto our hybrid working pattern. 

Customer Service 🚀
We’re not just another contact centre — we’re the team small business owners rely on every day. You’ll have the space to solve problems creatively, make confident decisions, and see the real impact of your work.

As a Team Leader, your role is to drive performance, engagement, and development within your team while creating a supportive and accountable culture. Your success will be reflected in your team’s performance, satisfaction, and wellbeing.

What You’ll Be Doing 🗃️

• Lead a team of around 10 agents to deliver exceptional customer and business outcomes.
• Develop team capability through 1:1s, coaching, huddles, and team meetings.
• Support the Customer Service Manager in delivering positive departmental improvements.
• Build strong relationships with internal stakeholders.
• Act as an escalation point for team support, particularly during out-of-hours shifts.
• Remove barriers preventing agents from delivering excellent service.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Natural leadership ability with resilience to manage a dynamic out-of-hours team.
• Contact centre experience (financial services experience is a bonus).
• Passion for coaching and developing others with proven coaching success.
• Strong attention to detail and ability to identify process improvements.
• Comfortable analysing and using basic data to support decisions.
• Growth mindset with confidence giving and receiving feedback, including managing up.
• Track record of delivering strong results (shift or unsociable hours experience is a plus).

Shifts ⏰

We have a 6 week rolling shift pattern, where you will be contracted between the hours of 8am and 8pm. You will work 1 in 6 Saturdays, and there are no Sundays included in the shift pattern.

Interview Process 🤝

• Stage 1: 30-minute video interview with Talent Partner
• Final stage: 60-minute leadership and cultural fit with our Head of Customer Service

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 London (Moorgate) | 🏢 2 days in office 

The Role

In the last four years, the Talent Team has helped scale Capital on Tap from 150 to over 1,000 people - and we're not done! We're looking for a Talent Partner to join our Sales Talent Team and drive sales hiring, own the full recruitment lifecycle, and partner closely with hiring managers. Sales is one of our biggest customer acquisition channels and where we find our highest value customers - every hire you make will help us toward our goal of 1 million customers by 2030.

What You'll Be Doing

• Own sales requisitions from intake through to offer acceptance
• Build proactive pipelines of Sales talent using LinkedIn, CV databases, referrals, networking, and CRM (plus any other channel ideas you have)
• Partner closely with Sales hiring managers calibrate profiles, move at pace, and keep pipelines healthy
• Use hiring data - pass through rates, source mix, time to hire - to iterate processes and flag any blockers early
• Contribute to team-wide initiatives alongside the broader Talent Team

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Solid in-house recruitment experience hiring sales talent or managing volume requisitions
• Ability to move fast, own requisitions, and doesn't wait to be chased to keep things progressing
• Builds credible relationships with stakeholders and can challenge when it's needed
• Continually builds proactive pipeline, tapping into passive talent - not relying on applications
• Keeps the candidate experience sharp, how we hire reflects who we are

Interview Process 🤝

• Stage 1: 30min Initial Video Call
• Stage 2: 60min Case Study Interview
• Stage 3: 60min Stakeholder & Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📈Check out the development opportunities in the Specialist Support team.

📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) 

⏰ Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Specialist Support Team

As a member of our Specialist Support team, you’ll play a vital role in delivering tailored support to customers who require additional care. You’ll carry out detailed vulnerability assessments, review customer accounts, and ensure every individual is treated with empathy, dignity, and respect. The role involves managing complex cases, identifying emerging trends, and contributing to strategies that enhance support for customers in arrears.

💖 We encourage applicants to carefully consider the nature of this role, as it involves handling sensitive conversations that may be emotionally challenging at times. We kindly ask that you apply only if you feel comfortable managing these types of discussions in a professional and supportive manner.

What You’ll Be Doing

• Taking escalated inbound calls from vulnerable customers who are in arrears.
• Managing your own portfolio of vulnerable customers and providing outstanding support and service.
• Meeting SLAs and implementing TCF principles.
• Reviewing and conducting vulnerability assessments in order to best serve our customers and organisation.
• Work closely and collaboratively with other departments within Capital on Tap
• Conducting in-depth reviews of hardships documentation - Bank statements and I&Es

We’re Looking For

• Experience in a collections role is essential.
• Current or prior experience dealing with vulnerable customers in a telephony based role.
• Ability to demonstrate empathy to our customers in hard times.
• A resilient attitude to proactively helping support our customers in the best possible way.
• Excellent time management and strong communication skills.

Diversity & Inclusion
🌈We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

💷 Starting salary £27,000 - £34,000 Depending on experience
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process
🤝First stage: 30 minutes intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minutes experience and team fit interview with the team lead and a few members of the team (In-person)

📈Check out the development opportunities in the Collections team.

📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months) 

⏰ Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

What You’ll Be Doing
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

We’re Looking For

• Collections experience within financial services 
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:

💷 Salary range £27,000 - £34,000 depending on experience
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minute CV overview with Team Leaders (In person)

📍 Cardiff | 🏢 2 days per week in the office 

Customer Service / Customer Operations 🚀
Customer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at the frontline of Customer Operations - the first people our customers talk to when they need help and the face of the business.

What You’ll Be Doing 🗃️

• Owning the end to end strategy for training our frontline Customer Service Advisors - who work 24/7 in our Cardiff office
• Design and deliver blended learning programmes across our voice, chat and email teams
• Delivering training across onboarding, skills development, quality improvement and leadership pathways
• Rebuild our onboarding journey in Customer Service so we set our advisors up for success from day one
• Develop and manage an internal talent pipeline - identifying high potential advisors and create pathways for them into Team Leader and Ops Manager roles 
• Work closely with the Head of Customer Service and Operations Managers to identify performance gaps and areas for development
• Introduce modern, scalable learning methods — moving beyond classroom-only sessions to accommodate 24/7 shift patterns, diverse learning styles and a growing team

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven background in training and learning, in a contact centre and financial services (FCA regulated) environment 
• Track record of designing and delivering blended learning solutions at scale
• Hands-on - this role will eventually manage a team of trainers, but initially it’ll be very hands-on and you will be delivering some training yourself
• Strong understanding of learning principles, instructional design methodologies, and training evaluation techniques
• Experience with leadership development, able to build and support ongoing leadership team growth.

Interview Process 🤝

• Stage 1: 30 minute intro call with a Talent Partner
• Stage 2: 60 minute interview 2x Operations Manager
• Stage 3: 60 minute interview with Head of Customer Services and a People Partner

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 2 days per week in the office 

Talent / People and Talent 🚀
The Talent team builds the future of the company by supporting the business and hiring managers to find the best talent to help Capital on Tap grow. This role will be supporting our Customer Operations department - the heart of Capital on Tap, making sure everything runs smoothly for our customers. Whether that’s on the frontline with Customer Service or in the background with Fraud and Financial Crime and everything in between. You'll be taking briefs from hiring managers, sourcing the very best candidates and provide a great candidate experience along the way. 

What You’ll Be Doing 🗃️

• Owning and driving end-to-end recruitment processes
• Proactively sourcing candidates through various channels, including our CRM, Job Boards, LinkedIn, and WTTJ
• Providing a great candidate experience from application to offer
• Using data to inform and advise your hiring managers and iterate processes
• Being a DE&I champion, educating hiring managers, and helping us attract a diverse pool of candidates
• Keeping our ATS (Greenhouse) up to date and following best practices
• Building strong relationships across the business to understand hiring needs, priorities, and pain points

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Experience in an in-house Talent Team
• Proven experience in sourcing candidates through various channels
• Familiarity with Applicant Tracking Systems
• Strong organisational and time management skills with the ability to prioritise tasks effectively
• Proactive approach to problem-solving and the ability to take ownership of tasks
• Ability to influence key stakeholders and decision-makers 
• High levels of emotional intelligence and the ability to work well with a wide range of people

Interview Process 🤝

• Stage 1: 30 minute intro call with a Senior Talent Partner
• Stage 2: 60 minute interview, including a pre-prepared case study
• Stage 3: 90 minute interview with stakeholders and the People team

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📈Check out the development opportunities in the Disputes team.

📍 Cardiff | 🏢 3 days in office, 2 from home. You’ll work from the office for your first 12 weeks whilst you get set up in your new role.

Disputes Team ✨ 

We’re looking for a confident, customer-focused professional to take full ownership of the cardholder disputes process. Rather than simply processing tickets, you’ll manage each case from start to finish — investigating thoroughly, engaging with customers, assessing evidence, and making balanced decisions that deliver fair, consistent outcomes. You’ll play a key role in protecting the customer experience while ensuring every decision meets regulatory standards and upholds the integrity of our processes.

What You'll be Doing 🚀

• Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach.
• Assess claims to determine validity and confirm chargeback eligibility.
• Conduct detailed investigations, analysing transaction data, documentation, spending patterns, and dispute history.
• Prepare and submit chargebacks for UK and US cases, ensuring full compliance with Visa regulations and timeframes.
• Communicate with customers throughout fraud investigations, gathering evidence and delivering fair, evidence-based decisions.
• Monitor fraud trends and collaborate with internal teams to strengthen controls and prevent future losses.

We’re Looking For 🔍

• Experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations.
• Proven ability to manage a complex caseload within regulatory timescales and internal SLAs.
• A self-starter who can operate independently, taking full ownership and accountability for their decisions.
• Meticulous investigation skills, ensuring accuracy in every case.
• A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction.

Interview Process 🤝

• Stage 1: First stage: 30-minute intro and values call with a Talent Partner (Video call)
• Stage 2: Second stage: Task to be completed prior to a one hour virtual interview with members of the Management Team. 
• Stage 3: Final stage: Informal conversation with a member of the Senior Management Team.

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks 👏
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices