S'more about the team

The Manager, Purchasing leads a team of Distribution Center (DC) based buyers to ensure seamless week-to-week procurement operations for their site. They are responsible for the on time, in full, and in quality delivery as well as operational spend of ingredients and packaging. They work closely with both site level and HQ (Toronto) key stakeholders, being the primary point of contact for any procurement related activities at the DC.

Lettuce share what this role will be responsible for:

• First point of contact for any procurement-related activities (e.g. including strategic sourcing, logistics, inventory) within the site you are supporting and triage to escalate/delegate as required.
• Responsible for the purchasing strategy in the DC including supplier performance metrics, ordering strategy, work closely with DC key stakeholders to achieve business targets. 
• Develop and maintain a strong line of communication with the DC, working alongside with Production, Warehousing and Quality Teams to ensure production goes on uninterrupted and collaboratively deliver for high customer performance with the DC.
• Lead a team of buyers to issue daily/weekly POs and ensure all of our ingredients and packaging arrive on time, in full, in quality at our distribution centres. Being the escalation point for supplier performance discussions. 
• Be accountable for the region's operational spend against planned spend (COGS), lead the investigation on over or under spend on a weekly and month basis, responsible for Purchase to Pay (P2P) process for the responsible DC. 
• Reporting on team performance based on critical KPIs, including on-time delivery, production hand-offs, substitutions, invoice approval, etc. 
• Accountable for team performance and development. Drive continuous improvement initiatives and coach the team for developments. 
• All other duties, as assigned.

Sound a-peeling? Here's what we're looking for: 

• A total of 3-5 years of experience in supply chain, with experience leading a team
• Bachelors’ degree in business, supply chain, engineering, or related discipline
• Quantitative and analytical experience (either through education or professional experience), including expertise with G-Suite, Excel, and procurement systems
• A strong people leader who can coach and motivate team members to improve performance and develop for future roles
• A love for solving ambiguous problems under tight deadlines, and using data to drive continuous improvement efforts and relentless prioritization
• An ownership mindset; you love to think beyond the scope of a given assignment
• A positive attitude and genuine excitement for working in a fast-paced environment
• A strong collaborator and communicator

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

S'more about the team

We are looking for an Associate Category Manager, Strategic Sourcing who will help us build out our vendor network and continuously improve our end-to-end sourcing process. Reporting to the Associate Director, Strategic Sourcing Fresh & Frozen, you will contribute to and execute our strategic roadmap, manage vendor relationships, support negotiations, launch new ingredients, and streamline internal procurement processes. As part of the Procurement team, you will play a key role in improving our costs, ingredient quality, supply chain reliability, and product innovation - helping us deliver the best possible value to our customers.

Lettuce share what this role will be responsible for:

• Support development and execution of our sourcing strategy for the category, driving improvements and supply chain performance in:
  • Cost: consistently optimize our cost base
  • Quality: identify and reduce quality errors
  • Reliability: ensure supply availability and proactively mitigate risk in the supply chain
  • Customer offering: drive product innovation and create a unique competitive advantage
• Leverage large internal datasets and industry benchmarks to report on team progress against objectives, identify and prioritize new opportunities, and drive continuous improvement
• Support vendor negotiations and selection process, and lead any vendor onboarding/ offboarding as required
• Lead projects that drive innovative and sustainable packaging solutions
• Manage new and existing vendor relationships, manage pricing and supplier agreements, providing feedback on performance and collaborating on key initiatives
• Work cross-functionally within the organization to prioritize and develop new products that deliver improved value for our customers
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for: 

• Bachelor's degree in business, engineering, supply chain, or related discipline
• 3-5 years of related experience in a hands-on, high-performance environment (ideal backgrounds include sourcing, supply chain, operations, or consulting)
• Analytical and data skills: able to dig through data independently and draw helpful insights/conclusions. Strong Excel skills are a must!
• Structured approach and communication style: ability to clearly and persuasively communicate with a large variety of stakeholders
• A love for solving complex, ambiguous problems in a fast-paced environment with constant change and limited direction
• Bonus: Strategic sourcing or buying experience, ideally across different steps of the sourcing process; comfortable managing negotiations with vendors

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

As the Product (Menu) Operations Manager at HelloFresh Canada, you are responsible for the planning, execution, and performance of the weekly menus that form our product offering. You will leverage expertise in process optimization and data-driven project management to turn operational efficiencies into a superior product experience that fuels long-term customer retention and growth.

Reporting to the Senior Manager of Data Analytics, you will act as the strategic glue between Product Strategy & Innovation, Supply & Demand Planning, and Ingredient Sourcing Teams. In this role, you navigate the tension between business ambitions and real-world constraints, ensuring every menu release is both commercially viable and a delight for our customers.

Lettuce share what this role will be responsible for

• Air Traffic Control: Own the end-to-end menu lifecycle, facilitating weekly reviews & leadership sign-offs, and ensuring the menu is released on time while meeting all stakeholder needs.
• Operational Governance: Review algorithmic outputs against real-world supply chain constraints and make trade-offs between cost-to-serve and value for the customer.
• Systemic Optimization: Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day-to-day menu planning work.
• Data Reporting & Analysis: Drive weekly menu performance reporting and business review meeting preparation, including narrative, insights, and executive-ready materials.
• Ingredient & Recipe Strategy: Support key decision makers by providing data-backed input on recipe budget targets, development opportunities, and ingredient onboarding & usage.
• Stakeholder Liaison: Serve as the primary point of contact for overall menu performance, budget variance drivers, and implementation of specialized offerings like Limited Time Offerings (LTOs) and Fast-Track initiatives.
• Other operational and strategic duties as assigned.

Sound a-peeling? Here's what we're looking for

• Experience: 3-6 years in Product Operations, Commercial Planning, or Strategic Operations role with demonstrated ability to influence senior leadership (Tech/CPG environment preferred).
• Systems Thinking: You see the menu not as a list of recipes but as a multi-dimensional engine, balancing hard operational inputs (i.e. COGS, Labour, Supply) against the needs of the customer (Value, Variety, Quality) to deliver a product that feels personalized at scale.
• Team Player: Demonstrated ability to collaborate cross-functionally, manage multiple priorities, and drive alignment across teams.
• Sturdy Leadership: Comfortable adapting to changing circumstances and operating in fast-moving, ambiguous environments while building structure and driving clarity.
• Solutions Mindset: Structured thinker who can translate undefined problems into clear problem statements and execution plans.
• Project Management: Proven background in managing complex timelines and directing communications across multiple business teams.
• Data-Literacy: Advanced proficiency in Google Sheets/Excel modelling (required) and a demonstrated ability to structure findings for cross-functional stakeholders. (SQL is nice to have).

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation.

Lettuce share what this role will be responsible for

• Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment.
• Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization.
• Performance Optimization: Establish and monitor key performance indicators (KPIs) and budget, implementing initiatives to improve efficiency and customer satisfaction.
• Issue Resolution: Oversee the resolution of escalated customer issues, collaborating with cross-functional teams to address root causes.
• Strategy Development: Develop and implement customer care strategies aligned with overall business objectives.
• Cross-Functional Collaboration: Collaborate with other departments and senior leaders to convey customer feedback and insights, influencing product and service enhancements. Be an active member of the Product and Broader Leadership Team.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• Experience: 5+ years of experience in a senior customer care management role, preferably in e-commerce or the food industry.
• Leadership Skills: Proven ability to lead and manage a customer care team effectively, including experience managing relationships with external stakeholders/vendors, such as call centers and offshore teams.
• Communication Skills: Exceptional verbal and written communication skills.
• Analytical Skills: Proficient in data analysis to derive insights and performance metrics to use for experiments to further improve the customer experience.
• Strategic Thinking: Strategic mindset with the ability to translate customer insights into actionable strategies.
• Degree: Bachelor's degree in Business, Marketing, or a related field.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

About the Role

Reporting to the  Manager, Purchasing, you will be responsible for supporting the Procurement team. We are looking for an analytical problem-solver with a hands-on, “whatever-it-takes” mindset to help build and manage our supply network. Responsibility will be given to you from day one, and you will be expected to use your initiative and creativity to help us grow our business across Canada. You are a roll-up-your-sleeves operator who thrives in detail, organization, and analysis obsesses over delivering measurable results and has a passion for food.

What you will be doing:

• Drive our weekly procurement operations, ensuring the on-time/in-full/in-quality delivery of ingredients.
• Forecast demand requirements, manage inventory, and track consumption of incoming material.
• Manage our weekly spending to ensure we stay within budget, be responsible for weekly cost reporting, and hold our suppliers accountable for credits owed.
• Problem solve issues in our supply chain and work cross-functionally to come up with a solution
• Continuously improve supply chain processes (forecasting, ordering, and onboarding new ingredients and suppliers, etc.)
• Measure performance of our ingredient suppliers and identify opportunities to improve KPIs
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned

At a minimum, you have: 

• Bachelor’s degree or equivalent in business, engineering, or other relevant major. 
• Outstanding written and verbal communication skills.
• Highly organized and detail-oriented: you have well-honed strategies for never missing a deadline or overlooking a key detail, and are comfortable juggling multiple priorities at once.
• Entrepreneurial with an ownership mindset: you do whatever it takes to get the job done and enjoy being in the trenches.
• You’re comfortable working under tight, immovable deadlines and making key decisions under pressure.
• Willing and able to work in a refrigerated environment (0°C to 4°C)
• Proactive, ambitious, and assertive: you take ownership of your work and should think beyond the scope of a given assignment.
• Naturally curious: you're innovative, extremely creative and constantly looking for ways to improve upon things.
• An intermediate level in Excel/Gsheets is required. 
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time with or without notice.

What you’ll get in return:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#JD1003

As a member of the HelloFresh team, you know that we are committed to changing the way people eat forever. Over the years we've seen this mission spread around the world and beyond our wildest dreams - and you have played an important role in that. At HelloFresh we have a unique opportunity to not only grow an incredible business, but ourselves as professionals as well. We know that the right person for an open role may already be a part of HelloFresh, and we want to make sure that you have the chance to step up and put your best foot forward! 

A message from our SLT: 

In an industry as new as ours, the company/industry knowledge, team connections, and historical context our team can bring to new roles helps them scale very quickly. Internal moves give us the ability to stretch and try new things and it is always exciting to see a teammate flourish and find a new passion. As a HelloFresh team member you are a huge part of our success, by offering challenging and interesting new roles HelloFresh hopes to be a big part of your success and growth! Promoting and hiring from within is always the goal. It's every manager at HelloFresh's job to hire and develop people better than ourselves, and no better way to do it than looking within our four walls. Let's roll up our sleeves, learn some new things, and together we will change the way people eat forever!

About the Role

This role will optimize Factor supply chain operations and implement long-term strategies aligned with business objectives. Working closely with Sourcing, Demand Planning, Procurement, and other key stakeholders, you will play a crucial role in delivering exceptional value to our customers. By optimizing purchasing and manufacturing plans, you will ensure we have the right product, in the right quantity, at the right place, and at the right time. This role demands a strategic mindset, strong analytical skills, and effective collaboration to ensure a seamless flow of goods and services. We are looking for a creative problem-solver who can think outside the box to design and implement innovative processes and solutions.

As a Supply Planner, you will be a key player in managing our inventory and supply chain. Your responsibilities include creating and executing replenishment plans, managing key performance indicators (KPIs), and collaborating with various teams to support new product launches and manage existing product life cycles. You will also have the opportunity to work on ad-hoc improvement projects to enhance our processes and overall efficiency.

What you will be doing:

• Manage inventory levels nationally and prepare replenishment plans for assigned products in a timely manner, in line with the weekly operational cycle.
• Share short terms purchasing and/or manufacturing forecasts with relevant suppliers.
• Determine inventory strategy and planning parameters i.e.  target levels or storage facility.
• Report on supply planning KPIs (including but not limited to inventory position, stock outs, waste and capacity).
• Analyze supply chain performance metrics and identify areas for improvement.
• Collaborate with the Purchasing team on potential risks and propose corrective actions.
• Work closely with Strategic Sourcing as well as Demand Planning to support new product launches, and build the category strategy plan.
• Work closely with the Menu Planning and Inventory Team to effectively offboard product and reduce/eliminate excess and obsolete inventory.
• Maintain supply planning tools, ensure correctness of data flow.
• Assist with budget preparation; provide inputs on storage and transportation requirements across our network of DCs and third party warehouses.
• Work on ad-hoc improvement projects; other duties as assigned.

At a minimum, you have: 

• Bachelor’s Degree or equivalent in Business, Supply Chain or related fields.
• 2 - 5 years experience in Supply Chain, Operations Management, Inventory Management or related fields.
• Proficiency in software (Google Sheets, Excel) complemented with exceptional analytical and problem solving skills.
• Ability to handle multiple projects and assignments, while being able to prioritize, achieve objectives, and meet deadlines
• An ownership mindset and ability to work independently, with minimal supervision.
• Proven team player, with strong interpersonal and communication skills.

Would be an asset if you have

• ASCM certification (CSCP, CPIM)  or actively working towards.
• Database management experience (e.g. SQL, Python, Tableau).
• Foundational understanding of statistics, including but not limited to normal distributions and standard deviation.
• Prior experience in the food industry or respective category.

Recruitment process:

All internal candidates will be considered and assessed as per the normal TA process. If deemed a good potential fit for the role, they will be invited for an interview with a member of the Talent Acquisition team. Since our employees have been previously identified as a “values fit” here at HelloFresh, they will bypass certain steps in the process (i.e. DNA interview). However, to ensure a fair and consistent process, all internal applicants will be assessed using the same process as for external candidates (i.e. using the same tests & interview questions) Greenhouse Training - Interview Questions

If you are not moved forward in the role, a member of the TA team, your manager or the hiring manager will provide you with constructive feedback. 

Not right for the role but know someone who is? Don't forget our referral program!  

You are welcome at our table. 

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are seeking a Principal Technical Program Manager to drive our most complex, cross-functional engineering initiatives. You'll own a portfolio of programs spanning Core product, AI/ML, Platform, Infrastructure, and Enterprise — operating as a peer to our senior engineering leaders and influencing without direct authority. This is a senior individual contributor role.

What You’ll Do

• Own end-to-end execution of company-critical programs that span Core product, AI/ML, Platform, Infrastructure, and Enterprise teams.
• Lead design and delivery of highly complex initiatives in ambiguous or new technology areas; make tradeoffs across scope, quality, timing, and architectural debt.
• Establish OKRs, KPIs, and the operating rhythm (planning, reviews, retros, exec updates) that keep a fully distributed engineering org aligned and shipping.
• Surface cross-team risks early, provide escalation management, and steer teams away from prior failure patterns.
• Create scalable mechanisms and methodologies that hold up as the engineering org grows.
• Author strategy narratives, program plans, and exec memos; present to leaders two and three levels above with the clarity expected at the principal level.

About You

• 10+ years managing technical programs across cross-functional engineering teams.
• 3+ years operating at a principal or staff level driving multi-org programs.
• Experience leading complex programs in at least three of: infrastructure or platform, AI/ML, consumer or frontline products, and enterprise/B2B.
• Experience defining KPIs and SLAs and reporting program outcomes to executive leadership.

Preferred Qualifications

• Experience shipping AI/ML-powered products or working with foundation models.
• Experience scaling platform or infrastructure teams through hypergrowth.
• Experience supporting an upmarket motion to Fortune 5000 customers.
• Track record authoring strategy narratives and exec memos that drive decisions.
• Demonstrated track record of using AI tools (Claude, ChatGPT, etc) to scale your own throughput as a TPM.

What’s In It for You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take-what-you-need PTO and flexible work culture.
• A Work Culture where:
  • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
  • We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us

Our mission is to make the lives of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#LI-Remote

When you’re driving growth through innovation and relationships, you find every path to win. That’s where our Channel Sales Account Executive come in. Assigned to a defined territory, you’ll own the strategy and execution to drive new business through and with Boomi’s most strategic partners — building pipeline, influencing deals, and ensuring our partners are true multipliers in the field.

This isn’t a program management role. It’s a quota-carrying, revenue-driving sales position for someone who thrives on finding deals, networking relentlessly, and progressing deals. You’ll work shoulder-to-shoulder with direct sellers and partner leaders to identify whitespace, source new opportunities, and accelerate ACV bookings through the ecosystem.

What You'll Do

As a Channel Sales Account Executive, you will:

• Own an ACV bookings target driven through partner-sourced and influenced opportunities.
  
  
• Hunt for new opportunities by activating and co-selling with key System Integrators (SIs), ISVs, and solution partners.
  
  
• Drive pipeline creation by building relationships across the field – account executives, partner sellers, BDMs, and practice leads.
  
  
• Qualify, shape, and advance deals — from net-new identification through expansion — in collaboration with direct sales teams.
  
  
• Develop and execute partner business plans aligned to territory priorities and growth targets.
  
  
• Deliver crisp partner pitches and joint value propositions, evangelizing Boomi’s platform across Integration, API, Data, and AI capabilities.
  
  
• Represent Boomi in the field – at customer meetings, partner events, and regional summits – as the face of the ecosystem.

The Experience You Bring

You’re a natural networker and a deal-maker who gets energy from the chase. You love working in the field, connecting the dots between customer pain points, partner capabilities, and Boomi’s platform value. You’re goal-oriented and thrive in a performance-based environment, excelling in fast-moving, entrepreneurial settings.

• 7+ years of field sales, partner sales, or business development experience in B2B SaaS (Integration, API, Data, or adjacent tech preferred).
  
  
• Proven ability to generate pipeline and close deals through or with partners.
  
  
• Deep understanding of channel ecosystems – Systems Integrators, ISVs, resellers, and their go-to-market motions.
  
  
• Strong sales acumen and executive presence – confident presenting to partners, customers, and Boomi sales leadership.
  
  
• High level of drive, autonomy, and accountability – you own your number.
  
  
• Willingness to travel up to 50% for field engagement, events, and partner activation.

Bonus Points For

• Experience selling into the mid-market or commercial segments.
  
  
• Background in Integration, iPaaS, API Management, or Data Management technologies.
  
  
• Success stories co-selling with top ecosystem partners.
  
  
• A passion for building something, not just managing it – this role rewards creativity and hustle.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role range from 196k CAD - 245k CAD. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re looking for an exceptional Senior Product Marketing Manager, Insurance to own and scale Cresta’s positioning, messaging, and GTM strategy for the Insurance industry. This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.

Responsibilities: 

• You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Insurance industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives
• You’ll help establish Cresta as a thought leader in the Insurance industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling
• You’ll develop and maintain deep buyer personas, advancing our internal understanding of Insurance-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals
• You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Insurance-specific go-to-market strategies that accelerate pipeline and revenue growth
• You’ll bring new product capabilities and innovations to market through an Insurance lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact
• Your deep understanding of what drives our wins and losses across the Insurance industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time
• You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Insurance industry

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience
• At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Insurance industry
• Experience managing cross-functional or cross-team projects
• Excellent communication skills and comfortable presenting in executive-level settings
• Excellent research skills and experience producing data-driven market analysis

Preferred Qualifications:

• Experience in software categories related to contact centers, customer experience and AI Agents
• Experience in hypergrowth scale-ups

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. 

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $150,000 - 200,000 + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

As a Performance Media Manager, you lead digital-first media strategy and execution for complex client engagements. You bring 6-8 years of experience in digital media planning and buying, ideally within an omni-channel agency environment.

This role is ideal for someone who blends hands-on activation expertise with strategic thinking and thrives in a consultative, fast-evolving environment, including a strong curiosity and motivation to leverage AI-enabled tools and approaches to work smarter, faster, and more effectively. 

Reporting to Paid Media leadership, this position plays a critical role in bridging strategy and execution, managing up by supporting media leads with insights, performance storytelling, and proactive recommendations, while managing down by guiding day-to-day planning, buying, and optimization across accounts. You’ll also provide omnichannel support across integrated programs, helping connect paid digital media with broader experience, creative, strategy, and analytics efforts. 

The Performance Media Manager is responsible for planning, activating, optimizing, and scaling performance-driven media programs across paid digital channels, while collaborating closely with strategy, creative, analytics, and client teams to ensure media is fully aligned with business objectives, customer experience goals, and continuously improved through data and intelligent automation. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting

Role responsibilities

Media Strategy & Planning

• Lead digital media planning across paid search, paid social, programmatic display, video, and emerging platforms.
• Translate client business objectives into full funnel, performance-driven media strategies.
• Develop audience-led plans leveraging insights, testing frameworks, and emerging AI-supported planning or forecasting tools.
• Present media plans, rationale, and performance insights to internal teams and clients with clarity and confidence.
• Evaluate media opportunities, negotiate rates/added value, and maintain strong relationships with vendors and platforms.

Media Buying & Activation

• Negotiate with digital media partners and platforms to evaluate opportunities, secure strong placements, and support campaign performance.
• Execute and oversee hands-on campaign activation, optimization, and budget pacing across platforms such as Google, Meta, Amazon, TikTok, DV360, and/or the trade Desk.
• Identify opportunities to test new channels, partners, formats, and betas, and AI- enabled capabilities where appropriate.
• Leverage automation, AI-driven bidding and targeting features within platforms to enhance speed, precision, and scalability.
• Collaborate with creative, account, and analytics teams to ensure cohesion across campaign deliverables.

Measurement & Optimization

• Own ongoing optimization, performance analysis, and insight development across channels.
• Partner with analytics and data teams to ensure accurate tracking, reporting, and attribution.
• Clearly communicate results and recommendations grounded in data and business impact.
• Utilize AI-supported analytics, modeling, or optimization tools to uncover patterns, inform recommendations, and accelerate decision-making.

Client Leadership

• Serve as a senior digital media POC for clients, providing day-to-day strategic guidance while aligning closely with Paid Media Leadership across media,
• measurement, and performance.
• Deliver high-quality client service by producing timely, well-structured media outputs—including media plans, strategic perspectives, and performance nsights—that support clear decision-making.
• Collaborate cross functionally with creative, experience, strategy, and data teams to support integrated, experience-led solutions.
• Mentor junior planners and buyers, raising the bar on media excellence across the practice.
• Helping elevate media best practices and encouraging thoughtful adoption of new tools and technologies, including AI.
• Confidently present media strategies, performance insights, and recommendations to clients.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 6-8 years of experience in digital media planning and buying, ideally within an omni-channel agency environment.
• Strong, hands-on expertise across paid digital channels (paid social, display, programmatic, online video, search); familiarity with traditional channels is a plus.
• Proven experience managing and optimizing multi-channel budgets
• Working knowledge of tracking methodologies, measurement tools, and ad ops fundamentals.
• Experience partnering with analytics and data teams on dashboards, reporting, and measurement.
• Comfort using data to guide decisions, recommendations, and storytelling
• Strong client facing communication and presentation abilities.
• Familiarity with AI powered marketing, analytics, or productivity tools, and enthusiasm for exploring emerging technologies that enhance accuracy, efficiency and performance.
• Ability to work independently while contributing to a highly collaborative team culture.

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a full-time position based in Toronto, Canada. The offered salary range is  80,000 - 110,000 CAD annually, depending on experience and location. 

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. 
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1. 
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

Internal Application Deadline: Friday, May 15th at 5:00pm PST

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

#LI-DC1 #LI-Hybrid

D2L is looking for a Revenue Marketing Manager for North America Corporate Learning, overseeing the employee training ICPs, who will be an integral part of the revenue marketing team and the key liaison between Sales, Business Development, and Marketing. The primary responsibility of this position is to translate marketing activity into future revenue, and this team member oversees the development and management of go-to-market strategy via a full spectrum of marketing in-region programs - everything from field and proprietary events to ABM campaigns. The successful candidate will design integrated marketing plans to further the company’s mission, create demand, drive results, deliver creative solutions, and solve stakeholder challenges.

Summary

The Revenue Marketing Manager - NA Corporate Learning is a charismatic and empathetic marketer who drives key business results for some of D2L’s most critical cross-functional programs. Rather than tackle random acts of marketing, you are laser focused on achieving business outcomes. As an expert marketer with 5-10 years’ experience, familiar with employee training and strategic corporate learning initiatives, you have experience generating pipeline, managing complex projects, leading teams, crafting and executing Go-To-Market strategies and campaigns, and are transparent and clear about reporting (+ communicating) results/key learnings. The deep relationships you develop across the organization allow you to effectively introduce new ideas and processes in support of improved marketing-wide performance and business results. You know a thing or two about edtech, as well.   

As the owner of the marketing strategies and rollout out of corporate growth, you drive an organization-wide approach to the successful execution of highly collaborative, cross-functional marketing programs & campaigns. You break down barriers for your teammates and cut through red tape, never losing sight that your work results in a positive impact on education and learning.  

Your multi-tasking, organizational, and communication skills are evidenced by the application of your broad cross-functional knowledge and penchant to work with precision, as well as your ability to communicate and negotiate at an executive level. You are adept at simplifying complex programs, concepts, and problems so that others eagerly come along for the ride. You thrive in the role of champion and collaborator for your programs, as you build consensus around a unified view of success by fostering strong cross-functional alignment and relationships across the company. The Revenue Marketing Manager - NA Corporate Learning reports to the Director, Revenue Marketing - NA Corporate Learning  

Responsibilities 

Project Management: 

• Curate cohesive, multi-channel marketing plans and execute them with a focus on collaboration and clear communication of the vision, KPIs, timelines, and results of the plans .
• Elicit and define requirements for highly complex, cross-functional programs.
• Support cross-functional teammates and your own direct reports by prioritizing outputs & workload management; identify risks and opportunities in the current process to better execute integrated campaigns.
• Serve as the hub for cross-functional knowledge management / communication relating to your target ICPs (be the “single source of truth”). 
• Solve problems getting in the way of success.
• Drive cross-functional approach to executing highly collaborative complex initiatives.
• Ensure a unified vision of success and lead cross-functional stakeholders in the successful execution of that vision.
• Masterfully execute on project and program administration (status reporting at various levels, monitoring program health metrics and controls, etc.) and communicate on-going progress, issues, risks, and overall performance to all stakeholders.
• Engage in risk and change management planning, mitigation, and controls.
• Maintain confidentiality of sensitive information.

Regional Strategy & Campaign Planning: 

• Create unified cross-functional program plans, then partner with functional areas across GTM teams including business development, performance marketing, events, product marketing, content marketing, marketing operations and others to execute.
• Lead the development of purposeful, well-thought-out campaigns through quarterly planning, monthly alignment meetings, and weekly status updates.
• Strategically align with your direct reports, peers, and colleagues across the services teams to craft targeted campaigns that support account-based marketing and selling efforts to drive pipeline and brand awareness.
• Track and report on campaign impacts: Support the team in monitoring and optimizing tactical performance at every stage of the journey to ensure content/messaging resonates and encourages the behaviors that lead buyers to action. Identify how we can iterate and improve.
• Build and maintain strong partnerships with all functional areas of the company.

Performance Ownership & Impact

Competencies 

• 3-6 years of B2B SaaS experience managing highly complex, cross-functional marketing projects. 
• Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline. 
• Familiarity with association learning program administration and corporate strategic learning initiatives. 
• Results Driven: Support and make recommendations on programs and tactical outputs informed by data. 
• Goal orientation. You set them; you achieve them; you inspire others to achieve their goals. 
• Deliver awesome outcomes by investing in big-picture results vs tasks.  
• Program Support: Push campaign boundaries with testing and creative approaches that surpass targets.   

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

Project Management: 

Competencies 

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

What Is The Role : 

We are a team of creative technologists who live at the intersection of engineering and storytelling. We craft narratives that connect the what, how, and why of our technology — from major product launches to minor releases, video tutorials to interacting with and influencing analysts. We drive defining the core message, aligning the company, and telling narratives that stick.

You will be the voice of Elastic Observability in the market, a trusted thought partner to product management and field teams, jointly shaping the outbound strategy that drives adoption across observability use cases. You will move between the technical and the creative: understanding how our products work, who uses them, and why it matters, then translating that into positioning, content, and campaigns. Be responsible for the observability narrative at Elastic, from market positioning to product launch and field enablement.

You'll work with a distributed team, including product, sales, marketing and executive leadership.

What You Will Be Doing : 

• Own messaging and positioning : Craft differentiated, compelling narratives for Elastic Observability that resonate with both practitioners and decision makers.
• Drive go-to-market strategy end-to-end : Define and lead GTM for new launches and campaigns from strategy through execution and track metrics.
• Enable the field : Build training and content that empowers sales, solutions engineering, and customer success to tell the Elastic story with confidence.
• Represent Elastic in the community : Attend and present at trade shows, conferences, and industry events. Some travel required.

What You Bring : 

• Direct experience with Observability, DevOps, or cloud-native infrastructure use cases. You understand the problems SREs, platform engineers, and developers face day-to-day.
• Curiosity about the "how" of technology, paired with the storytelling instinct to explain the "why" to any audience.
• A track record of crafting engaging content through blog posts, presentations, demos, videos that makes technical ideas accessible and compelling.
• Strong communication skills, comfortable presenting to audiences of all sizes, from an intimate field briefing to a conference keynote.
• Experience collaborating across a highly cross-functional, globally distributed team.

Bonus Points : 

Background in observability and prior experience as an SRE, platform engineer, solutions engineer, or consultant.

Assistant Gerant (40 heures par semaine)

En tant qu'assistant gerant, vous intégrez les pratiques de leadership de Lush
dans toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les
opérations : soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptezvous et évoluez, cultivez le talent et soyez déterminé.e. 

Les gestionnaires en formation soutiennent l’équipe de gestion de la boutique au besoin dans
tous les domaines de l’entreprise et tel que délégué par leur leader de marché. En tant que bras
droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tâches
du ou de la gestionnaire au besoin pour soutenir un environnement propice à l’excellence
opérationnelle et à une bonne expérience pour la clientèle et le personnel, tout en augmentant
les ventes. 

Responsabilités 

Ventes et expérience client :

• Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
  objectifs de vente quotidiens, et assurer une expérience client unique et inclusive qui
  permet à chaque personne de se sentir accueilli.e, écouté.e et satisfait.e. 
• Faire grandir la marque : en boutique et au moyen de l’engagement communautaire et
  autres initiatives d’augmentation de l’achalandage, éduquer la clientèle et le personnel à
  propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur
  les animaux, les cosmétiques les plus frais, les achats éthiques, les produits 100 %
  végétariens, les produits faits à la main et les produits nus.
• Passion pour les produits : améliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations éclairées qui répondent aux besoins de la
  clientèle.
• Augmenter les ventes : démontrer un sens aigu des affaires et une compréhension de
  vos indicateurs et de vos rapports et comment les influencer grâce à des
  comportements sur le plancher des ventes pour obtenir des résultats rentables.

Leadership d’équipe :

• Diriger avec assurance : être présent.e pour soutenir votre équipe sur le plancher des
  ventes, répondre aux questions, éliminer les obstacles, résoudre les problèmes et les
  motiver à atteindre leurs objectifs de vente.
• Cultiver le talent : être responsable de son propre développement, évaluer sa
  performance, demander de la rétroaction, chercher des ressources et des occasions
  pour améliorer ses aptitudes, ses connaissances et ses compétences. 
• Être authentique : être authentique avec vos besoins et votre rétroaction à votre équipe
  et à vos leaders et s’adapter aux besoins de l’entreprise au besoin.
• Être déterminé.e : mobiliser votre équipe à tous les niveaux de l’entreprise pour vous
  assurer qu’elle est inspirée et motivée, qu’elle établit de solides relations entre collègues
  et avec la clientèle et qu’elle est connectée aux valeurs de la marque.
• Recrutement et sélection : s’assurer d’avoir un personnel hautement performant en
  travaillant activement au sein de vos marchés pour réseauter, recruter, embaucher et
  planifier la relève.
• Formation du personnel : collaborer avec votre gestionnaire pour créer et mettre en
  œuvre des plans pour augmenter l’engagement du personnel, le maintien en poste, le
  rendement et les pratiques d’équité, de diversité et d’inclusion. 

Excellence opérationnelle : 

• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Normes visuelles et mise en marché : identifier et soutenir le développement de votre
  équipe pour favoriser un environnement de travail propre et harmonieux et suivre les
  normes de mise en marché et de design pour fournir une expérience client cohérente et
  augmenter les ventes.
• Horaires, temps et présence : vous assurer que le bon nombre d’employé.e.s ayant les
  bons niveaux de compétence sont prévu.e.s aux heures de pointe et que les pauses et
  les repas sont attribués et consignés de façon appropriée pour assurer le bien-être du
  personnel et l’exactitude de la paie.

Qualifications 

Requises : 

• de un à trois ans en gestion ou en supervision dans le domaine de la vente du détail;
• excellentes compétences d’écoute et de communication;
• excellentes compétences d’analyse, esprit critique et résolution de problèmes;
• excellentes compétences d’organisation et de gestion du temps;
• solides compétences en matière de service à la clientèle, de supervision et de vente;
• connaissances et intérêt envers les soins pour la peau, les cosmétiques naturels et les
entreprises éthiques;
• capacité à travailler à des heures flexibles pour répondre aux besoins de la boutique, y
compris les jours fériés, les soirs et les fins de semaine. 

Privilégiées : 

• expérience des modèles de service à la clientèle basés sur la consultation;
• capacité à développer et à former le personnel grâce à un encadrement et une
  rétroaction positifs;
•  maîtrise d’Excel, de la suite Microsoft et capacité d’adaptation à d’autres systèmes, au
  besoin
•  compétences de base en RH pour l’embauche, la planification, la formation et la gestion
  du rendement;
• maîtrise de l’anglais, de l’espagnol, ou d’autres langues.

Position: Assistant Manager 

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale.

We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale

Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots.

This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer—from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just what Invoca’s AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team

The AI Platform team builds the shared systems that empower product teams across Invoca to ship AI-powered experiences with confidence. We operate at the intersection of infrastructure, applied AI, and product design, focusing on:

• Agent execution and orchestration
• Context management and grounding
• Evaluation, observability, and quality control
• Governance, safety, and multi-tenant isolation
• Developer and product experiences that scale across teams

Our success is measured by the leverage we create: how many teams can build on the platform, how safely they can innovate, and how quickly high-quality AI experiences reach customers.Your Role and Impact

As a Staff Product Manager, AI Platform, you will own the product vision and roadmap for Invoca’s agentic AI platform—the foundational layer that runs, governs, and evolves AI agents across channels and products.

This role requires deep technical judgment and a strong systems mindset. You will focus on the architectural and experience boundaries of the platform, not just a single AI feature or agent.

You will operate as a senior individual contributor reporting to the VP of Product, with broad influence across engineering, data, security, and product teams. Success requires strong systems thinking, platform judgment, and the ability to balance cutting-edge innovation with enterprise-grade trust.What You'll Be Doing (Key Responsibilities)

• Drive Strategy: Own the end-to-end product strategy and roadmap for Invoca’s AI Platform, aligning technical foundations with company-level AI principles around reliability, safety, and measurable outcomes.
• Define Execution: Establish how AI agents execute in production, including orchestration patterns, tool invocation semantics, context handling, and behavior across asynchronous and real-time environments.
• Architect Contracts: Establish clear, durable platform contracts—APIs, configuration schemas, versioned artifacts—that make agent behavior portable, governable, and scalable across products and channels.
• Partner for Scale: Collaborate deeply with AI engineering and data teams to translate agentic patterns into reliable systems, making principled tradeoffs across reasoning quality, latency, cost, and operational complexity.
• Enable Adoption: Drive standardization through paved roads, golden paths, SDKs, and shared components that reduce bespoke implementations and accelerate internal adoption.
• Enforce Quality: Define and enforce platform-level quality, safety, and governance mechanisms, including evaluation workflows, promotion gates, observability, Role-Based Access Control (RBAC), and auditability.
• Shape Experience: Shape the developer and product experience for building, testing, debugging, and operating AI agents, ensuring the platform is intuitive, debuggable, and trusted by internal teams.
• Guide Evolution: Guide the evolution from an internal platform to a product-grade system, informing customer-facing configuration and studio experiences without compromising guardrails, privacy, or reliability.
• Make Build/Buy Decisions: Evaluate build vs. buy decisions for foundational AI infrastructure and guide vendor integrations behind stable, well-defined platform contracts.
• Measure Success: Define success metrics for the AI Platform and continuously measure impact through adoption, reuse, quality, performance, and cost efficiency.
• Stay Current: Stay current on advancements in agentic AI, orchestration frameworks, and evaluation best practices, translating signal into pragmatic product decisions rather than chasing hype.

What You'll Bring (Core Qualifications)

• Experience: 8+ years of product management experience, with meaningful time spent building platforms, infrastructure, or developer-facing products used by other teams.
• Technical Foundation: Background in engineering, computer science, or equivalent hands-on experience building and operating complex software systems.
• System Knowledge: Strong systems-level understanding of AI-powered and distributed systems, including LLM-based agents, multi-step workflows, retrieval, and tool calling—sufficient to reason about execution models and failure modes without writing production code.
• Contract Definition: Demonstrated experience defining and scaling platform contracts, including APIs, configuration models, versioning strategies, and lifecycle management.
• Governance & Standards: Proven ability to introduce standards, governance, and quality controls in ways that accelerate product velocity rather than constrain it.
• Quality Focus: Deep appreciation for evaluation, observability, and regression testing as first-class requirements for AI systems.
• Enterprise Awareness: Experience operating in enterprise, multi-tenant environments where privacy, security, compliance, and auditability are core design constraints.
• Developer Empathy: Strong instincts for developer experience, including the use of golden paths, tooling, and defaults to drive adoption and reduce fragmentation.
• Tradeoff Mastery: Track record of making hard tradeoffs across latency, cost, quality, and reliability in complex, distributed systems.
• Influence: Exceptional communication and influence skills, with the ability to align engineering, data science, product, and Go-To-Market (GTM) stakeholders around shared platform goals.

Desirable, But Not Required

• Experience with agentic AI frameworks (e.g., LangChain, LangGraph, ReAct-style systems) or standardized tool invocation models (e.g., MCP).
• Familiarity with real-time systems such as voice, streaming, or low-latency inference.
• Background in enterprise SaaS or compliance-heavy domains.

Location & Inclusion

• Location: This role is remote and open to candidates located in the United States and Canada only. While visa sponsorship is not available, transfers will be considered.
• Diversity, Equity & Inclusion: Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer and do not discriminate based on race, color, ancestry, religion, gender identity, sexual orientation, age, or disability.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $140,000-$208,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Manager, Demand Generation who will own the strategy and execution of integrated, full-funnel campaigns that drive pipeline and revenue. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Manager, Demand Generation, your key area of responsibility will be building a modern, high-velocity demand generation function, lead a team of campaign professionals, and serve as the central force that transforms how Geotab runs campaigns, moving from activity-based marketing to outcome-driven demand generation. You will need to work closely with AVP, Growth & Demand Generation, Segment Marketing, Digital, ABM, Creative, and Sales.   

To be successful in this role you will be a self-starter with excellent communication skills, a bias toward shipping fast, and the ability to thrive in a high-growth, "build-it-as-you-go" environment. In addition, the successful candidate will have strong performance marketing instincts with the ability to design full-funnel campaigns, manage complex stakeholder alignment, and drive team accountability toward revenue impact.

How you'll make an impact:

• Own the full-funnel demand generation strategy from awareness and consideration through to pipeline revenue.   

• Design and lead integrated campaigns built for how modern B2B buyers buy: AI-influenced research cycles, digital-first discovery, and self-directed evaluation paths.   

• Build and maintain the campaign roadmap, balancing strategic priorities with the agility to move on market moments.   

• Establish campaign tiering and prioritization framework with clear resource models, execution standards, and performance expectations.   

• Lead your team to execute with speed, quality, and consistency, campaigns that are launched on time, on message, and on target.   

• Develop and systematize end-to-end campaign execution frameworks: briefing, build, launch, optimize, report. Make excellence repeatable.   

• Drive multi-channel campaign execution across paid media, email, content syndication, events, webinars, ABM, and digital, in tight coordination with channel owners.   

• Eliminate complexity that doesn't serve performance: streamline workflows, remove bottlenecks, and build processes that make the team faster.   

• Partner with Creative to develop high-converting campaign assets, not just beautiful content, but content built to move buyers through the funnel.   

• Establish the campaign measurement framework: define what success looks like for every campaign, channel, and segment before a campaign launches.   

• Build a culture of experimentation, hypothesis-driven testing of messaging, channels, offers, and formats, with a bias toward shipping fast and learning faster.   

• Partnering with Marketing Operations to own campaign analytics and reporting: pipeline contribution, channel efficiency, conversion rates, content performance, and ROI. Surface insights that drive decisions, not just dashboards.   

• Work with Marketing Ops and Revenue Ops to ensure attribution is clean, data flows correctly, and pipeline reporting is trusted by Sales leadership.   

• Serve as the campaign orchestration hub, bringing together Segment Marketing, Digital, ABM, Creative, Events, and Sales Enablement into a unified, coordinated campaign motion.   

• Work directly with Sales leadership to ensure campaigns convert, including tight feedback loops on lead quality, follow-up rates, and campaign-sourced pipeline.   

• Lead, coach, and develop a team of campaign managers, setting a high bar for output, ownership, and professional growth.   

• Build a team culture defined by accountability, velocity, creative ambition, and relentless focus on revenue impact.   

• Drive the adoption of AI-enabled marketing tools and workflows that give your team a competitive edge in speed and scale.

What you'll bring to the role:

Why job seekers choose Geotab:

About the role:

Samsara’s Core GTM Programs team enables a high-performance go-to-market organization by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize efficiency & effectiveness across Sales, Customer Success, and related functions.

Within this team, the CS Core Programs PMO plays a critical role in driving the operating rhythm and execution of Samsara’s Customer Success organization. As a Senior Program Manager I, you will lead and deliver large-scale, cross-functional programs that support strategic CS priorities, including, retention and risk reviews, cross-functional alignment and operational scalability.

The ideal candidate brings strong analytical and business acumen, a passion for building scalable processes, and a proven track record of leading complex programs in fast-paced environments. This role requires a strong focus on change management, stakeholder alignment, and delivering measurable business impact across the post-sales journey.

We are looking for candidates who will champion, role model, and embed Samsara’s operating principles as we scale globally and across new offices.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our GTM teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This GTM Programs  team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will own:

• Program Execution & Operational Cadence: Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through.
• Business Reviews & Execution Forums: Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution.
• Operating Calendar & Planning Rhythm: Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities.
• Product Release & Readiness Coordination: Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field.
• Cross-Functional Alignment: Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs.
• Program Measurement & Continuous Improvement: Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes.

Minimum requirements for the role:

• Bachelor’s degree from a 4-year institution; MBA a strong plus.
• 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment
• Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability
• Strong program management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners 
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs 

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification  
• Experience using AI-powered tools to accelerate program design, automate execution tasks, or surface strategic insights.

Role & Team

As our inaugural Senior Security Engineer, you will play a critical role in safeguarding Overstory’s systems, data, and reputation. Partnering closely with your manager - the Director of Information Security and Compliance - you will take ownership of our security and compliance posture, and define, implement, and continuously improve our security program.

You will lead initiatives across vulnerability management, compliance, and security operations, while acting as a trusted partner to engineering, product, and business teams. This role is ideal for someone who combines hands-on technical expertise with a strategic mindset and enjoys building scalable security practices in a growing company.

Time Zone Requirement: Eastern North America (NST, AST, EST)

What You’ll Do

• Own and evolve Overstory’s compliance program, ensuring ongoing alignment with SOC 2, ISO 27001, and other relevant frameworks
• Drive vulnerability management end-to-end, from detection to remediation, working closely with engineering teams to prioritize and resolve risks efficiently
• Design and improve security processes and controls across infrastructure, applications, and internal systems
• Lead security input in architecture and engineering decisions, helping teams build secure-by-design systems
• Oversee and improve identity and access management, endpoint security, and core IT security practices
• Own vendor security and third-party risk management, including assessments, risk evaluation, and mitigation strategies
• Lead audit readiness and execution for SOC 2 and ISO 27001, including control design, evidence collection, and auditor coordination
• Partner with customer-facing teams to handle security questionnaires and build scalable, high-quality response processes
• Contribute to security awareness and culture, mentoring others and raising the security bar across the organization

Skills & Experience

• 5+ years of experience in security engineering, security operations, or a related field
• Direct experience with security and compliance frameworks such as SOC 2 and/or ISO 27001, including audit processes
• Deep experience with vulnerability management, including tooling, prioritization, and remediation workflows
• Fluency working across cloud environments (AWS, GCP, or Azure) and modern SaaS ecosystems
• Experience with identity and access management, endpoint security, and IT/security operations
• Demonstrated ability to translate security risks into clear, actionable guidance for technical and non-technical stakeholders
• Demonstrable experience (or at a minimum a serious interest in) leveraging AI tooling to accelerate business impact.
• Strong written communication skills and are comfortable owning documentation and audit artifacts
• Demonstrable proactive, pragmatic mindset as well as capacity for balancing security best practices with business needs
• Experience working cross-functionally influencing without authority in a remote-first environment

Nice To Have

• Experience designing or improving SIEM, logging, and alerting pipelines
• Familiarity with compliance automation platforms (Drata, Vanta, Tugboat, etc.)
• Experience leading or owning SOC 2 / ISO 27001 audits
• Background in application or cloud security engineering
• Experience mentoring or guiding more junior team members

What We Offer

• Competitive, location-specific compensation and benefits
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

Role & Team

We are looking for an AI-experienced Delivery Operations Manager to own and improve how we deliver results to customers across complex, multi-team workflows. 

This is not a traditional project management role. You will design and implement AI systems that replace manual coordination with automation, reduce delivery risk, and give real-time visibility into progress across teams.You’ll work across Customer Success, Product and Engineering to ensure that fast paced, dependency-heavy delivery cycles stay on track—with fewer meetings, clearer ownership and earlier risk detection.

Our current AI toolkit: Claude, Claude Code, ChatGPT, NotionAI, Google Gemini, GitHub Copilot, Dust, Granola, Figma, NanoBanana

Time Zone Requirement: North America - East Coast Preferred

What You’ll Do

• Design, implement and monitor scalable AI systems & workflows (not just manage work)
• Drive execution across multi-week customer delivery cycles
• Ensure clarity on timelines, dependencies, and ownership across teams
• Replace manual status tracking with automated data capture
• Create visibility and accountability
• Anticipate and surface risks; proactively unblock teams
• Drive cross-functional alignment across Customer Success, Product and Engineering teams 

Skills & Experience 

• 5+ years of experience in operations, program management, or product/biz ops in dynamic technical product environments (enterprise B2B, SaaS) 
• Strong systems thinking - you simplify, automate, and scale
• Demonstrated use of AI in day-to-day work beyond basic writing tasks
• Proven track record of standing up and owning complex, cross-team processes
• Comfortable operating in ambiguity and pushing execution forward
• Genuine interest in working in climate; alignment with our values, commited to tackling the climate crisis together

Nice To Have

• Direct experience or demonstrable interest in working in the energy/climate/utility space
• Remote sensing experience 
• Experience working in globally distributed startup/scale up environments, especially in times of rapid growth

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

En tant que Responsable de Studio au sein d’un Studio de Vente Lucid, votre principale responsabilité sera de gérer directement, encadrer, développer et soutenir une équipe de vente afin d’articuler et de délivrer avec succès la marque Lucid et l’expérience de propriété. Ce rôle reportera directement au Responsable de Marché afin de diriger l’équipe du studio ainsi que les processus permettant au studio d’atteindre ses objectifs de ventes.

SANTÉ DE L’ACTIVITÉ

• Encadrer et motiver l’équipe de vente afin d’atteindre les objectifs de ventes, d’essais routiers, de livraisons et de productivité
  · Faire preuve de leadership commercial en effectuant des jeux de rôle et en maintenant une présence active dans les espaces en contact avec les clients
  · Former et développer l’équipe sur les processus de vente, de financement et de livraison
  · Analyser les données pour déterminer les stratégies commerciales optimales
  · Définir des objectifs individuels pour votre équipe, en veillant à ce que les processus et routines favorisent la constitution d’un pipeline et la création de propriétaires afin d’atteindre les objectifs du studio
  · Veiller à ce que l’équipe maîtrise tous les aspects liés à la connaissance des produits Lucid ainsi que les offres pertinentes de l’industrie automobile et le paysage concurrentiel
  · Viser l’excellence dans toutes les zones d’activité afin d’atteindre les attentes propres à l’emplacement concerné

ENGAGEMENT DES EMPLOYÉS

• Fournir un coaching ciblé et un développement des compétences pour les Spécialistes de Vente et les Ambassadeurs de Marque afin d’exceller dans les indicateurs de performance, avec des réunions individuelles hebdomadaires
  · Recruter, former et développer une équipe performante et axée sur le client, en veillant à ce que tous les postes soient pourvus en temps opportun
  · Fournir leadership, direction et accompagnement à tous les membres de l’équipe de vente afin d’assurer une expérience fluide pour les clients et l’ensemble de la communauté Lucid
  · Développer des équipes inclusives, diversifiées et performantes en définissant des processus efficaces et en développant l’équipe à travers des moments d’apprentissage
  · Définir des objectifs de vente, des échéances et des listes cibles pour les Spécialistes de Vente et suivre les résultats afin d’assurer l’exécution rapide des initiatives de génération de leads ou de marché
  · Faire preuve d’assurance dans les opérations et la planification de tous les aspects de l’activité, y compris l’élaboration des plans mensuels d’atteinte des ventes et la communication des résultats à l’équipe
  · Gérer les leads, rendez-vous, réservations et motiver l’équipe à obtenir des résultats en communiquant les initiatives de l’entreprise et en engageant l’équipe via un coaching efficace, la gestion de la performance et la formation

EXPÉRIENCE CLIENT

• Veiller à ce que tous les employés offrent une expérience de premier ordre à chaque interaction sur le plancher du studio, lors des essais routiers, et lors du suivi actif des leads
  · Responsabiliser et guider les employés face aux préoccupations complexes des clients afin de prendre des décisions dans l’intérêt du client tout en soutenant la mission de Lucid
  · Agir également en tant que Conseiller Commercial Senior, en gérant les clients à fort potentiel
  · Gérer la clientèle VIP
  · Votre leadership opérationnel contribuera à encadrer et former votre équipe de vente afin d’offrir une expérience exceptionnelle touchant à la fois le cœur et l’esprit du client

OPÉRATIONS DU STUDIO

• Assumer la responsabilité des opérations du studio afin d’assurer un parcours client fluide et sans friction, de la réservation jusqu’à la livraison
  · Superviser l’inventaire et la présentation du merchandising
  · Gérer et coordonner la planification des horaires de l’équipe du studio
  · Collaborer avec les Opérations Retail et coordonner avec les fournisseurs et prestataires de services selon les besoins
  · Veiller à ce que l’entretien des installations et la présentation du showroom respectent les standards de la marque
  · S’épanouir dans un environnement dynamique où l’innovation est incontournable et où le changement est constant
  · Assister dans les opérations quotidiennes selon les besoins

Qualifications

• Plus de 5 ans d’expérience en gestion de magasin dans le retail, le luxe ou l’hôtellerie
  · Expérience en gestion des ventes automobiles souhaitée
  · Diplôme de licence ou expérience équivalente en commerce, vente ou discipline associée
  · Expérience dans la direction d’une équipe de professionnels orientés vente capables d’atteindre leurs objectifs
  · Expérience dans la prise de décisions basées sur les données et la responsabilisation de l’équipe vis-à-vis des KPI
  · Solide expérience et capacité à diriger une équipe favorisant un environnement inclusif et collaboratif
  · Agir avec urgence et promouvoir l’excellence dans tous les objectifs de l’entreprise
  · Maîtrise de l’anglais ; une seconde langue est un atout
  · Maîtrise de Microsoft Office, des outils CRM (ex. : Salesforce) et des systèmes de gestion retail
  · Démontrer une passion pour les véhicules électriques et le marché des véhicules premium
  · Capacité à travailler en soirée et le week-end dans un environnement retail
  · Capacité à obtenir la licence appropriée du DMV de l’État, le cas échéant
  · Permis de conduire valide sans suspension au cours de l’année précédente. Les conducteurs de moins de 21 ans doivent avoir détenu un permis de conduire pendant au moins 3 ans et réussir la formation Lucid à l’embauche
  · Les exigences physiques incluent la capacité de se tordre, se pencher, s’accroupir, atteindre et rester debout pendant de longues périodes, avec ou sans aménagement raisonnable

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
• Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission
• Also acts as a Senior Sales Advisor, handling high-potential customers
• Clientele management for VIP customers
• Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising product inventory and display
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to the brand standards
• Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed

Qualifications:

• 5+ years of store management experience in retail, luxury or hospitality.
• Automotive sales management experience preferred
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
• Experience making data driven decisions and holding team accountable to KPI’s
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

About the Role

The Social Media Program Manager is the architect of clarity within a high-volume, fast-paced creative environment. This role requires a high degree of ownership, diligence, and accountability, underpinned by a deep expertise in managing the workflows, schedules, and creative operations of social-led initiatives. Your mission is to transform ambiguous, complex processes into structured, high-performing work streams. Rather than simply participating in the workflow, you will architect the essential infrastructure that empowers our social and creative teams to scale. By maintaining seamless operations, proactively communicating obstacles, and identifying areas for optimization, you serve as the operational catalyst for our internal and external partners—removing friction to deliver world-class social content for the Google Devices ecosystem.

Responsibilities:

• Full-Lifecycle Campaign Program Management: Drive the day-to-day program management of "social-first" launch campaigns, managing dependencies and stakeholders to ensure successful execution from inception to delivery.
• Management of Creative Reviews: Oversee review cycles with leadership and coordinate content approvals among various cross-functional partners. Capture key action items and guide agency partners in applying feedback to keep projects on track. Confirm that all brand, legal, and product requirements are finalized and documented prior to launch.
• Stakeholder Management: Act as the primary POC for workstream owners and XFN stakeholders (Social, Product Marketing, Legal, Creative, Production, Brand, etc.). Facilitate alignment on feasibility, requirements, and next steps through rigorous discussion and group syncs.
• Organizational Alignment & Timeline Management: Synchronize the social team with broader marketing milestones and macro timelines. Act as the primary conduit for information regarding critical  gates to ensure all cross-functional deadlines are met.
• Infrastructure & Process Architecture: Proactively identify friction points and architect new workflows. Drive the overhaul of existing systems to ensure the creative infrastructure scales with the team's evolving needs.
• Real-Time Social Operations: Build and enable processes to support reactive social needs and real-time requests without sacrificing creative quality.
• Agency & Resource Management: Oversee vendor staffing and performance, ensuring agency partners are effectively embedded and optimized within our workflows.
• Operational Tooling & Automation: Identify opportunities to streamline processes through technical innovation, partnering with technical leads to implement automation and tools that bring structure to ambiguous workflows.

Key Expectations:

• Strategic Proactivity & Ownership: Lead with confidence as a self-starter who anticipates program needs. You are expected to navigate obstacles independently and proactively champion processes that drive the ecosystem forward.
• Navigating Ambiguity: Thrive in highly ambiguous and fast-paced environments. You are expected to seek out clarity, ask the right questions to uncover hidden requirements, and define clear paths forward for the team when goals, deciders or processes are undefined.
• Clarity Amidst Chaos: The ability to stay grounded and organized despite concurrent workloads and complex, moving parts.
• Relationship Management: Nurture partnerships across the wider business to identify social content opportunities and build trusted processes that benefit the work.

About You

The essentials:

• Extensive experience (6+ years) in Marketing and Program Management, preferably within social media, creative studios, or fast-paced marketing environments.
• Proven track record of building and implementing workflow infrastructure from the ground up.
• Understanding of the interplay between project scoping, budget oversight, and staffing models.
• Proficiency with project management and social media tooling; experience with platforms like Smartsheet, Sprinklr, and Airtable is preferred.
• Experience or strong interest in AI tools and process automation for Marketing.
• Strong communication skills with the ability to lead high-stakes meetings and influence stakeholders.

#LI-KW1
#LI-Hybrid

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Your role
As a Sr. Software Engineer on the Tel Core team, you are the steward of our media engine’s evolution. You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale. You’ll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence. Your success is defined by the seamless, high-quality audio experience of millions of users.

This position reports to an Engineering Manager in the Telephony Core team and has the opportunity to be based in either Vancouver or Kitchener, Canada locations 

We don’t mind if you come from a different engineering background or haven’t worked in real-time media before. Just be excited to learn, to contribute to the team, and to build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform.
• Build and optimize low-latency media pipelines for voice and video—tuning codecs, RTP flows, and congestion-control behavior to deliver consistently clear conversations over unreliable networks.
• Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using Telephony Engine logs, PCAPs, observability tools, and data-driven experimentation.
• Run load, failover, and regression tests on Telephony Engines and backend services to validate scalability, resilience, and capacity limits
• Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations
• Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and driving follow-ups that continuously make the platform safer and easier to operate.
• Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers.

Skills you’ll bring 

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of software engineering experience, including owning substantial production backend systems in a SaaS or real‑time communications environment.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in C/C++ and Python.
• Experience with (or strong interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting.
• Experience troubleshooting and improving real‑time media quality (e.g., jitter, packet loss, choppy audio, codec issues) is a strong plus.
• Comfortable working on KTLO (bugs, refactors, upgrades) as well as strategic roadmap items, and using data to prioritize impact.
• A deep understanding of reliability engineering, including the ability to build observability into services, eliminate performance bottlenecks, and manage the lifecycle of safe software releases.
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• C, C++, Python, Go, Lua.
• Kubernetes, Redis, ElasticSearch, BigQuery.
• Google Cloud Platform: Cloud Run, GKE, Datastore, Pub/Sub.

Role Description

As a Risk & Governance Manager at Dropbox, you will join the Governance, Risk, & Compliance (GRC) team, you will help mature and scale programs that enable Dropbox to make thoughtful, risk-informed decisions. This is a broad, cross-functional role supporting multiple areas of the GRC program, including enterprise risk management, AI governance, business resilience, third-party risk, internal controls, audit readiness, and risk reduction initiatives.

You will partner closely with teams across Security, Privacy, Engineering, Product, Legal, and Compliance to identify, assess, prioritize, and reduce risk across Dropbox’s products, services, and operations. This role is ideal for someone who enjoys working across domains, can bring structure to ambiguous problems, and is comfortable translating complex technical, regulatory, and business considerations into practical governance programs.

Additionally, you will be responsible for implementing programs and controls to help us maintain user trust and adhere to Dropbox’s AI principles and trust policies. You will help both Dropbox and our customers make informed decisions about the use of AI products and services. 

Responsibilities

Governance Program Management

• Support the design, implementation, and continuous improvement of Dropbox’s Governance, Risk, and Compliance programs, including quantitative risk management (FAIR), governance, controls, compliance readiness, issue management, and risk reporting.
• Plan and execute risk assessments, gap analyses, certification readiness activities, compliance reviews, and audit support processes across areas such as security, privacy, AI, reliability, third-party services, and operational risk.
• Partner with cross-functional stakeholders to identify risks, assess impact and likelihood, define mitigation plans, assign owners, and track risk reduction efforts through completion.
• Drive risk reduction projects that strengthen Dropbox’s control environment, improve operational maturity, and help teams make risk-informed decisions.
• Coordinate improvements to internal risk management systems, workflows, documentation, reporting, and policies to increase consistency, transparency, and program effectiveness.
• Collaborate with internal and external auditors throughout compliance engagements, including evidence collection, stakeholder coordination, gap remediation, and management reporting.
• Support risk reviews of third-party service providers and help connect third-party findings to broader enterprise risk, compliance, and customer trust objectives.
• Lead or support complex, cross-functional governance initiatives, such as software asset management, control rationalization, audit readiness, or risk remediation programs.
• Play an active role in risk incident readiness and response by helping teams prepare for, mitigate, respond to, recover from, and learn from risk events.

AI Governance

• Help implement, maintain, and mature programs that support Dropbox’s AI governance framework, company AI Principles, legal and regulatory obligations, and customer trust commitments.
• Partner with Product, Engineering, Security, Privacy, Legal, Compliance, and business teams to assess AI use cases and define practical governance requirements for intake, documentation, review, approval, monitoring, and issue remediation.
• Support AI risk assessments that consider security, privacy, transparency, reliability, misuse, bias and fairness, data governance, compliance, and operational risk.
• Translate emerging AI regulatory, ethical, and industry expectations into scalable internal policies, standards, controls, and operating practices.
• Develop metrics, KPIs, dashboards, and reporting to communicate AI governance maturity, risk posture, compliance status, and remediation progress to stakeholders and leadership.
• Provide risk-informed guidance to stakeholders and leadership on AI governance decisions, policy updates, regulatory developments, and responsible AI practices.

Business Resilience and Operational Risk

• Support Dropbox’s business resilience program, including business continuity planning, business impact assessments, tabletop exercises, incident readiness, recovery planning, and after-action reviews.
• Partner with key teams to identify critical services, dependencies, operational risks, continuity requirements, and resilience gaps.
• Drive or support tabletop exercises and scenario-based reviews for key teams, helping document lessons learned, owners, timelines, and follow-up actions.
• Track resilience risks and remediation activities, escalating themes, blockers, and emerging risks to appropriate stakeholders or governance forums.
• Help connect business resilience work to broader risk management, compliance, customer trust, audit readiness, and incident response objectives.

Requirements

• 7+ years of experience building or maintaining risk, governance, compliance, audit, business resilience, security, privacy, or related programs
• Experience at a publicly traded, fast paced SaaS company
• Experience managing and reducing AI, security, privacy, or reliability risks
• Knowledge of FAIR quantitative risk methodologies
• Familiarity with a broad range of technical concepts relevant to cloud computing and SaaS environments: logical access, agile development process, security architecture, information security, network security, and privacy
• Strong project management and organizational skills
• Collaborative working style and strong relationship-building skills, with the ability to work effectively with both technical and non-technical teams
• Excellent writing, communication, organizational skills, and strong attention to detail
• Ability to confidently convey nuanced information to senior leaders
• Related professional certifications such as AIGP (AI Governance Professional) or CIPP (Certified Information Privacy Professional) preferred

Preferred Qualifications

• Deep subject matter knowledge in AI governance, security, privacy, or reliability risk, i.e. sufficient technical knowledge to have effective conversations with Dropbox engineers
• Self starter and ability to navigate ambiguity, proven history of owning and delivering a project end-to-end, has strong Executive presence
• Experience completing complex cross-functional projects that can turn into self-sustaining programs as part of a risk team

Compensation

Role Description

As a Risk & Governance Manager at Dropbox, you will join the Governance, Risk, & Compliance (GRC) team, you will help mature and scale programs that enable Dropbox to make thoughtful, risk-informed decisions. This is a broad, cross-functional role supporting multiple areas of the GRC program, including enterprise risk management, AI governance, business resilience, third-party risk, internal controls, audit readiness, and risk reduction initiatives.

You will partner closely with teams across Security, Privacy, Engineering, Product, Legal, and Compliance to identify, assess, prioritize, and reduce risk across Dropbox’s products, services, and operations. This role is ideal for someone who enjoys working across domains, can bring structure to ambiguous problems, and is comfortable translating complex technical, regulatory, and business considerations into practical governance programs.

Additionally, you will be responsible for implementing programs and controls to help us maintain user trust and adhere to Dropbox’s AI principles and trust policies. You will help both Dropbox and our customers make informed decisions about the use of AI products and services. 

Responsibilities

Governance Program Management

• Support the design, implementation, and continuous improvement of Dropbox’s Governance, Risk, and Compliance programs, including quantitative risk management (FAIR), governance, controls, compliance readiness, issue management, and risk reporting.
• Plan and execute risk assessments, gap analyses, certification readiness activities, compliance reviews, and audit support processes across areas such as security, privacy, AI, reliability, third-party services, and operational risk.
• Partner with cross-functional stakeholders to identify risks, assess impact and likelihood, define mitigation plans, assign owners, and track risk reduction efforts through completion.
• Drive risk reduction projects that strengthen Dropbox’s control environment, improve operational maturity, and help teams make risk-informed decisions.
• Coordinate improvements to internal risk management systems, workflows, documentation, reporting, and policies to increase consistency, transparency, and program effectiveness.
• Collaborate with internal and external auditors throughout compliance engagements, including evidence collection, stakeholder coordination, gap remediation, and management reporting.
• Support risk reviews of third-party service providers and help connect third-party findings to broader enterprise risk, compliance, and customer trust objectives.
• Lead or support complex, cross-functional governance initiatives, such as software asset management, control rationalization, audit readiness, or risk remediation programs.
• Play an active role in risk incident readiness and response by helping teams prepare for, mitigate, respond to, recover from, and learn from risk events.

AI Governance

• Help implement, maintain, and mature programs that support Dropbox’s AI governance framework, company AI Principles, legal and regulatory obligations, and customer trust commitments.
• Partner with Product, Engineering, Security, Privacy, Legal, Compliance, and business teams to assess AI use cases and define practical governance requirements for intake, documentation, review, approval, monitoring, and issue remediation.
• Support AI risk assessments that consider security, privacy, transparency, reliability, misuse, bias and fairness, data governance, compliance, and operational risk.
• Translate emerging AI regulatory, ethical, and industry expectations into scalable internal policies, standards, controls, and operating practices.
• Develop metrics, KPIs, dashboards, and reporting to communicate AI governance maturity, risk posture, compliance status, and remediation progress to stakeholders and leadership.
• Provide risk-informed guidance to stakeholders and leadership on AI governance decisions, policy updates, regulatory developments, and responsible AI practices.

Business Resilience and Operational Risk

• Support Dropbox’s business resilience program, including business continuity planning, business impact assessments, tabletop exercises, incident readiness, recovery planning, and after-action reviews.
• Partner with key teams to identify critical services, dependencies, operational risks, continuity requirements, and resilience gaps.
• Drive or support tabletop exercises and scenario-based reviews for key teams, helping document lessons learned, owners, timelines, and follow-up actions.
• Track resilience risks and remediation activities, escalating themes, blockers, and emerging risks to appropriate stakeholders or governance forums.
• Help connect business resilience work to broader risk management, compliance, customer trust, audit readiness, and incident response objectives.

Requirements

• 7+ years of experience building or maintaining risk, governance, compliance, audit, business resilience, security, privacy, or related programs
• Experience at a publicly traded, fast paced SaaS company
• Experience managing and reducing AI, security, privacy, or reliability risks
• Knowledge of FAIR quantitative risk methodologies
• Familiarity with a broad range of technical concepts relevant to cloud computing and SaaS environments: logical access, agile development process, security architecture, information security, network security, and privacy
• Strong project management and organizational skills
• Collaborative working style and strong relationship-building skills, with the ability to work effectively with both technical and non-technical teams
• Excellent writing, communication, organizational skills, and strong attention to detail
• Ability to confidently convey nuanced information to senior leaders
• Related professional certifications such as AIGP (AI Governance Professional) or CIPP (Certified Information Privacy Professional) preferred

Preferred Qualifications

• Deep subject matter knowledge in AI governance, security, privacy, or reliability risk, i.e. sufficient technical knowledge to have effective conversations with Dropbox engineers
• Self starter and ability to navigate ambiguity, proven history of owning and delivering a project end-to-end, has strong Executive presence
• Experience completing complex cross-functional projects that can turn into self-sustaining programs as part of a risk team

Compensation

The Auth0 Sales Team

Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As an Auth0 RSM, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

Learn more about our global Sales team.

The Enterprise Auth0 Regional Sales Manager Opportunity

The successful Auth0 Regional Sales Manager is a highly motivated, self-driven, and experienced Account Executive who is passionate about security and about driving protection against the biggest identity threats.

As an Auth0 AE, you will be focused on providing value to Application Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth through both net new logos as well as through cultivating relationships to develop and grow existing Auth0 customers. 

This role requires travel to our San Francisco, CA or Chicago, IL office for in-person onboarding during the first week of employment. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

What you’ll be doing: 

• Build a plan to guide your long-term approach to net new logo pipeline generation 
• Consistently deliver revenue targets to support YoY territory growth 
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers  
• Scope, negotiate and close agreements to meet and exceed revenue quota targets 
• Holistically embrace, access, and utilize partners to identify and open opportunities 
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc) 
• Travel as necessary to build and cultivate customer and prospect relationships

What you’ll bring to the role:

• 10+ years success in growing revenue for sophisticated, complex enterprise SaaS products
• Ability to evangelize, educate and create demand within the CTO organization, with a strong track record of pitching and closing to Product, Engineering, and Architecture decision makers
• Deep technical discovery skills that resonate with the developer community 
• Strong technical acumen with proven ability to connect a technical sale to a companies’ business outcomes
• Excellent communication and presentation skills with audiences of all levels and all technical aptitudes
• Confident and self driven with the humility required to successfully work in teams
• Expertise using a Sales Framework such as MEDDPICC, Challenger or Sandler (we use MEDDPICC)

#LI-Remote 

P14990_3436357

Main Mission As the Project Lead for L'Oréalistar Canada, you are responsible for the strategic steering, compliance, and local performance of the influencer marketing platform. Reporting to the A&I Director for the CDMO, you ensure the program's consistency with the Group's digital vision while guaranteeing its operational and budgetary execution.

 Key Responsibilities (based on RACI)

1. Strategic Steering & Design (A/R)

• Define and lead the global strategy for the L'Oréalistar program.
• Oversee the platform's UX design and modifications to optimize the user experience.
• Supervise and validate the gamification system to engage content creators.

1. Governance, Budget & Compliance (A/R)

• Manage budget allocation across different divisions.
• Ensure full project compliance (legal aspects, terms and conditions, and IT security).
• Act as the final point of entry for escalation management.

1. Performance & Insights (A/R)

• Steer performance tracking (KPIs) and ensure the sharing of strategic insights with stakeholders.

1. Operational Oversight (A - Accountable)You hold final responsibility (Approval) for the following areas executed by partners (ODORE) or brands:

• Planning & Calendar: Validation of the animation calendar.
• Creator Management: Approval of creator selection and the database.
• Content & Animation: Validation of the bilingual configuration (EN/FR), email templates, and community animation.
• Logistics & Products: Oversight of product fulfillment.
• Onboarding: Validation of the brand training and onboarding program.

Key Collaborations

• ODORE (Operational Partner): Your "right hand" for technical and logistical execution (R - Responsible).
• BRANDS: Your partners for mission ideation and the provision of product/brand assets.

Required Skills

• Expertise in Influencer Marketing strategy and Digital Platforms.
• Proficiency in multi-division budget management.
• Knowledge of IT compliance and Data Privacy.
• Ability to manage external partners (Agencies/SaaS Platforms).
• Mandatory bilingualism (French/English) for content configuration.

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

• Fluency in English and Canadian French is required

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

We are looking for a Revenue Operations Manager (AI & Automation) to own and optimize how inbound and outbound leads are captured, routed, and converted into pipeline. 

This role is critical to scaling our go-to-market engine. You will design and operate an AI-driven follow-up system that ensures every high-quality lead is engaged quickly, consistently, and effectively—without relying on a traditional BDR team. 

You will act as the connector between AI-powered systems and human sellers, ensuring that automation enhances—not replaces—sales effectiveness. This is not a traditional operations role. You will be building the engine that converts demand into pipeline, using AI and automation to augment sales teams and unlock scalable growth. 

Key Responsibilities 

Lead Routing & Speed-to-Lead 

• Own end-to-end lead routing logic within the CRM 

• Ensure all inbound leads are assigned rapidly and systematically track human follow-up 

• Build and maintain routing rules (territory, round-robin, priority tiers) 

AI-Driven Follow-Up & Workflow Ownership 

• Design, implement, and optimize **AI-assisted follow-up systems** 

• Ensure every qualified lead is enrolled in structured, multi-touch engagement (5–10 touches) 

• Continuously refine how AI is used to: 

• Generate messaging 

• Personalize outreach 

• Adapt sequences based on lead behavior and signals 

AI-to-Sales Integration 

• Act as the bridge between AI tools and gr teams 

• Ensure AI-generated outreach is: 

• Relevant  

• Timely 

• Actionable for sellers 

• Translate sales feedback into improvements in AI workflows and logic 

• Ensure sellers can easily engage with, respond to, and convert AI-generated conversations 

Data & Workflow Orchestration 

• Integrate and operationalize data from multiple sources (intent signals, contact data, inbound activity) 

• structure and enrich data to improve AI performance and segmentation 

• Identify and resolve gaps in data flow, enrichment, and quality 

• Integrate partner data (certifications, partner-sourced leads, co-sell signals) into CRM/marketing workflows to improve targeting and visibility 

Partner Enablement & Pipeline Acceleration 

• Build visibility into partner certification requirements (Google, Adobe, Shopify, etc.) and track status across teams 

• Set up automated workflows to identify certification gaps and trigger follow-ups to ensure readiness 

• Capture and structure partner-driven wins, use cases, and proof points so Sales/Marketing can reuse them in-market 

• Partner with the Partnerships team to align certification readiness with GTM priorities and co-sell opportunities 

Performance Tracking & Optimization 

• Track and report on: 

• Speed to lead 

• Lead-to-meeting conversion rates 

• Pipeline generated 
  
  
• Effectiveness of AI-driven outreach 
  
  
• Continuously test and optimize: 

• Messaging 

• Segmentation 
• Follow-up cadence
   
• Process Improvement & Scalability 

• Identify bottlenecks in lead handling and conversion 

• Build scalable workflows that reduce manual effort 
• Own the system that ensures no qualified lead goes untouched 
• Track partner-influenced pipeline, certification coverage, and effectiveness of partner-enabled campaigns 

Qualifications 

• 3–6+ years in Revenue Operations, Marketing Operations, or Growth 

• Strong experience working with CRM systems and lead lifecycle management 

• Hands-on experience with automation and AI-powered tools in go-to-market workflows 

• Proven ability to design and optimize workflows that combine automation with human sales execution 

• Comfortable working with data, segmentation, and performance metrics 

• AI-fluent operator: you understand how to apply AI tools to real business workflows—not just experiment with them 

• Experience with partner ecosystems and certification/co-sell motions is a plus 

• Systems thinker: you design scalable processes instead of relying on manual effort 

• Connector mindset: you bridge gaps between marketing, sales, and technology 

• Outcome-oriented: you focus on pipeline and conversion, not just activity 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full-time position based in Canada. The offered salary range is $100,000 - $150,000 CAD annually, depending on experience and location. 

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. 
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1. 
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Go-To-Market Manager who will play a critical role in orchestrating the successful launch and lifecycle of our products and solutions. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a  Senior Go-To-Market Manager your key area of responsibility will be orchestrating the successful launch and lifecycle of our products and solutions. This role is a dynamic blend of high-level strategy, meticulous planning, and hands-on execution. This role will be the central hub, aligning Product, Sales, Marketing, and Operations to ensure our innovations make a maximum impact in the market and achieve our revenue targets. If you are a master of cross-functional leadership and thrive on turning great products into commercial successes, we want to hear from you!

How you'll make an impact:

• Develop a comprehensive commercial and Go-To-Market (GTM) strategy encompassing new product introductions and the entire product lifecycle to stimulate revenue growth, enhance profit margins, secure competitive advantage, and expand market share.

• Provide cross functional leadership in  GTM planning cycles for upcoming product/solution releases, ensuring alignment with corporate strategy, product roadmaps, and revenue goals.

• Connect the product road map to the revenue plan:  Develop the strategic business case for new products in partnership with key stakeholders during the discovery phase, ensuring product development is aligned with a validated and profitable path to market. This foundational work includes shaping revenue plans, pricing models, and resource forecasts to secure investment and guide the product roadmap.

• Provide leadership in regular cross-functional GTM readiness meetings providing support to manage dependencies, identify risks, and drive resolution of roadblocks to ensure on-time, high-impact launches.

• Collaborate closely with Product Marketing to ensure messaging, positioning, and launch assets are aligned with the GTM plan and commercial strategy and effectively support sales and partner enablement.

• Partner with sales, Channel Teams, Partner Program, Revenue Operations, Sales Enablement to define launch-specific sales targets, enablement requirements, compensation considerations, and reporting needs. Develop and oversee the execution of channel and direct sales team readiness plan, ensuring they are informed, trained, and incentivized.

• Partner with finance on revenue planning, pricing and costing for new product launches

  Work with Product Management and Operations teams to ensure product, supply chain, etc. readiness in alignment with GTM plan

• Establish and track Key Performance Indicators (KPIs) for launches, such as pipeline generation, adoption rates, partner engagement, and time-to-revenue, creating dashboards with Revenue Operations to monitor success.

• Collaborate with Sales and marketing to sustain launch metrics and implement programs for base retention and expansion

• Define key success metrics for launches (e.g., pipeline generation, adoption rates, revenue attainment, partner engagement, time-to-revenue) and establish dashboards/reporting mechanisms with Rev Ops.

• Drive a culture of continuous improvement by leading post-launch retrospectives (post-mortems) to identify lessons learned and refine our GTM playbook.

• Act as a key conduit, providing structured market, sales, and partner feedback from launch activities back into the product development lifecycle.

What you'll bring to the role:

Why job seekers choose Geotab:

Key Responsibilities:

• Lead the design and delivery of enterprise integrations and automation solutions across ERP, Billing, Revenue, CRM, HRIS, and related platforms.
• Define scalable integration patterns, system interfaces, API strategies, data flows, and engineering standards across enterprise applications.
• Apply an AI-first approach to solution development by identifying opportunities to improve automation, operational efficiency, insights, and engineering productivity through AI-enabled capabilities where appropriate.
• Ensure AI-enabled solutions are implemented responsibly, with appropriate governance, security, explainability, and alignment to business objectives.
• Lead system migration initiatives, including transition planning, cutover strategy, dependency mapping, risk management, and business continuity considerations.
• Drive data archival and retention strategies, ensuring compliance, accessibility, cost efficiency, and operational integrity.
• Lead system decommissioning efforts, including impact assessment, transition planning, historical data preservation, and retirement of legacy capabilities.
• Oversee the design and support of data pipelines that enable reliable movement, transformation, and availability of business-critical data across systems.
• Support business reporting and analytical needs by ensuring enterprise data is trusted, well-structured, and accessible for decision-making.
• Manage end-to-end execution of integration and platform programs, including planning, prioritization, dependency management, issue resolution, and delivery oversight.
• Define and enforce deployment, release, and rollback plans to ensure safe production changes, minimal disruption, and rapid recovery when required.
• Lead engineering resources by providing technical direction, coaching, mentorship, and performance management.
• Partner with business and technology stakeholders to translate complex requirements into practical, scalable, and maintainable solutions.
• Establish best practices for documentation, monitoring, support readiness, operational governance, and continuous improvement.
• Ensure solutions are secure, reliable, maintainable, and aligned with enterprise standards and business objectives.

Education, Experience & Technical Skills:

• 10+ years of experience in software engineering, enterprise systems, integrations, or business systems technology.
• Significant engineering management experience with strong ownership of team leadership, delivery execution, stakeholder alignment, and technical direction.
• Strong experience designing, troubleshooting, and supporting software systems such as Billing, Revenue, CRM, ERP, HRIS, and related enterprise platforms.
• Broad expertise in database technologies, including enterprise data modeling, transactional and analytical data structures, data storage, performance optimization, and data lifecycle management.
• Strong experience with scripting and automation technologies used to support integrations, operational processes, batch workloads, and platform support activities.
• Experience with reporting, analytics, and enterprise data consumption patterns, including the delivery of trusted data for operational and business insight needs.
• Deep understanding of integration patterns, APIs, middleware, event-driven and service-based architectures, and enterprise automation frameworks.
• Proven experience delivering and supporting real-time and batch integration solutions across a variety of enterprise technology environments.
• Strong experience with data pipelines, transformation processes, orchestration, and system-to-system synchronization.
• Solid understanding of software design principles and the ability to design systems at both conceptual and detailed levels.
• Experience with modern API technology stacks, including web services, service contracts, payload formats, authentication, and enterprise integration standards.
• Experience with system migration, production releases, deployment planning, rollback strategies, and operational readiness.

Leadership & Soft Skills:

• Strong stakeholder management skills with the ability to influence, negotiate, and align technology initiatives with business priorities.
• Ability to work effectively with technical experts across enterprise, digital, and business platforms.
• Proactive mindset with strong attention to detail and a high sense of ownership.
• Ability to structure teamwork, create clarity, and drive accountability.
• Strong conflict management, problem-solving, and resolution skills.
• Ability to balance strategic planning with hands-on delivery leadership.
• Strong collaboration skills across engineering, operations, data, product, and business teams.
• Demonstrated AI-first and innovation-oriented mindset, with the ability to evaluate emerging technologies pragmatically and apply them to real business problems.

What’s In It For You… 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 
• Financial planning with 3% matching for Pension
• Competitive salary
• Annual bonus structure

For a career where you can drive our business and shape your future, apply now. 

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The base salary range for this position is CAD $100,000 – CAD 120,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

We are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), Enterprise. As a CSM, you will report into one of our Directors of Customer Success and will assist customers in the realization of business value by leveraging Varicent’s tools. We’re looking for someone who has a deep understanding of customer engagement for SaaS solutions.

The CSM, Enterprise role will collaboratively drive success planning, adoption, change management, renewal, and expansion activities (both existing and growth products) with key Business Decision Makers and through Technical Decision Makers while helping to reduce implementation risk, drive usage of existing products, identify opportunities in her/his accounts for expansion, and document/track value realized throughout the lifecycle.

What You'll Do: 

The Customer Success Manager, Enterprise role will enable our customers to realize business value from their investment and make our customers passionate advocates of Varicent – both our company and our products. Key responsibilities include:
• Serve as the main point of contact and liaison between customers and Varicent
• Represent the voice of the customer (customer advocacy) to provide input into core Product, Marketing, and Sales processes
• Lead renewals and proactively identify expansion opportunities in each account to drive value both for the customer and for Varicent
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them
• Manage “success planning” at the program level by identifying, aligning on, and progressing key business priorities at each account, driving value realization across your portfolio of customers
• Be accountable to drive high usage of Varicent products within customers by driving the creation and execution of a thorough and action-oriented adoption plan
• Develop and leverage deep functional Varicent product expertise to increase the customer’s usage
• Build, maintain and leverage strong relationships with Business Decision Makers and Technical Decision Makers within each customer to influence solution adoption, create strong support for new opportunities, and secure their willingness to advocate on Varicent’s behalf
• Engage with your customer early in their lifecycle from onboarding through value realization – providing implementation oversight, change management coaching, success planning, and future vision setting with customers
• Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Varicent teams and be highly connected to Varicent SMEs throughout the customer’s lifecycle

What You'll Bring: 

• 5+ years of experience in Customer Success or Account Management in a SaaS or software company, particularly handling large enterprise accounts
• Passionate about the future of work, and positively impacting the working lives of people in large organizations
• Team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty
• Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
• Demonstrated ability to work independently while building strategic success plans to ensure the success of your customers and Varicent, and execute on the plan through well-defined tactics
• Proven ability to map the customer’s business process to product capabilities
• Strong interpersonal skills that establish trusted advisor relationships with customers
• Strong organizational/time management skills and the ability to manage multiple projects and/or a program simultaneously
• Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, ChurnZero, etc.
• Adaptable mindset, able to operate effectively with change
• Driven, self-motivated, enthusiastic, with a “can do” attitude
• Experience negotiating contracts and managing large renewals
• Cultural awareness and appreciation for diversity
• Bachelor’s degree with Information Technology/Business/Finance focus preferred
• Willingness to travel up to 10%

The expected base salary range for this role is $93,300.00 - $121,000 CAD and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions.

This posting is for existing vacancy

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

Overview:

Precisely is seeking an Associate Technical Account Manager to lead strategic and technical engagements with our North American customers. Precisely Technical Account Managers are trusted advisors who own business critical support and expansion programs with our most strategic customers. Technical Account Managers work cross functionally to enable both technical and non-technical teams to improve efficiency, expedite fixes, improve visibility for stakeholders, streamline communications, and reduce risks to our customers’ success. Our Technical Account Managers delight customers through collaborative escalation prevention, leadership on best practice adoption, and coordinating ongoing change management efforts. ​ 

What you will do:

• Manage assigned enterprise accounts across North America.​
• ​​Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks.
• ​​Escalation ownership: Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks.​
• ​​Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement.​
• ​​Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels.​
• ​​Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities.​

What we are looking for:

Required Qualifications:  

• Relevant degree or equivalent work experience 
• Exceptional verbal/written communication and organizational skills 
• Experience managing complex customer solutions in a production environment 
• Ability to liaise cross functionally with internal and external technical and non-technical teams 
• Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms 
• Working knowledge of leading project management methodologies 
• Technical aptitude for both emerging technologies and legacy support models 
• Experience working with public cloud providers and/or on-premises software hosting 
• 2 years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management  

AI Skills/Knowledge:

• Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at scale using AI summarization
• Identifies and automates repetitive workflows using AI tools; uses AI to synthesize cross-functional data and generate executive-ready reporting; experience with AI-driven process mapping or bottleneck analysis; comfort building or managing AI-assisted workflows without deep technical background

Preferred Skills:

• Experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor); uses AI for code review, documentation, and test generation; familiarity with LLM APIs or agentic workflows; understands responsible AI principles including bias, security, and explainability
• Prior experience managing customer support workflows or operations 
• Working knowledge of one or more Precisely product domain 
• Technical knowledge of SQL, RESTful services, ETL, and MDM solutions
• Ability to travel domestic and international up to 10% of the year 

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

The pay range for this position in California at the start of employment is expected to be between $176,600 and $261,380 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. When emailing prospective employees, we only use 2K.com accounts.

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a hybrid role and is open to applicants located within commuting distance of Toronto or Vancouver. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. 
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support. 
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. 
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). 
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Hybrid

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

We’re looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

• Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
• Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
• Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices.
• Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value.
• Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion.
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with record of successful adoption
• Demonstrated knowledge of social media and/or social marketing and business use of social
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Negotiation: successfully obtain commitment to a solution or idea, while maintaining integrity and relationships

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AA1

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.