Department: People Operations

Location: Remote

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary

As we continue to grow and scale, we are seeking a Talent Acquisition Intern to support and build foundational recruiting processes, tools, and programs across the organization. 

This internship is focused on recruiting operations, candidate experience, and talent programs. The ideal candidate is interested in recruiting, people operations, and communications, and is eager to gain hands on experience supporting and improving hiring practices within a fast paced organization.

Duties/ Responsibilities: 

• Support the design and execution of recruiting processes to improve candidate experience and hiring efficiency
• Assist with sourcing efforts including talent mapping, outreach, and pipeline development
• Help build and maintain recruiting resources including interview guides, scorecards, and hiring manager materials
• Partner with the TA team to operationalize and organize candidate tracking within the ATS
• Support coordination of interviews and ensure a seamless candidate experience
• Assist in building and maintaining a centralized knowledge base for recruiting processes and best practices
• Partner with People and Hiring Managers to collect and document Standard Operating Procedures and hiring workflows
• Contribute to employer branding initiatives including job postings, social content, and candidate communications

Experience:

• Interest in Talent Acquisition, Recruiting, People Operations, or HR. This is a great opportunity for a college senior, recent graduate, or someone looking to make a career shift!
• Strong communication and organizational skills
• Experience or interest in using tools such as ATS platforms, LinkedIn, or CRM systems
• Curiosity around candidate experience, employer branding, and hiring processes
• Ability to manage multiple priorities and work in a fast paced environment

Compensation:

This is a paid internship with an hourly rate of $25, with interns working up to 40 hours per week.

The program runs for 8 weeks and will be offered in two cohorts. Candidates may participate in the cohort that best aligns with their summer schedule.

Cohort 1: June 15, 2026 through August 7, 2026
Cohort 2: July 6, 2026 through August 28, 2026

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About The Role

Together AI is scaling its own data center infrastructure to power the next generation of AI workloads. We are looking for a Sr. Program Manager, Data Center Build to serve as our representative across our physical infrastructure builds. In this role, you will manage critical data center builds, coordinate infrastructure deployment, and drive projects from contract negotiation through commissioning and data center fit out. You will own the full deployment lifecycle, ensuring builds are delivered on time, on budget, and to the quality standards required for high-density AI compute environments.

Responsibilities

• Serve as Together’s representative on data center construction and expansion projects, managing data center providers, sub-contractors, and other third-party vendors from planning through fit-out.
• Oversee all phases of physical infrastructure delivery at data center sites, including site preparation, MEP installation, commissioning, facility readiness, white space fit out, and turnover to operations teams.
• Manage partner contracts, service level agreements (SLAs), schedules, and change orders; track progress against milestones and hold partners accountable to performance, cost, and timeline commitments.
• Coordinate with external partners, including data center providers, owner’s reps, GCs, design consultants, and commissioning agents, to resolve field issues and keep builds on track.
• Track equipment deliveries from vendors, coordinating delivery schedules with construction milestones to ensure materials arrive on time.
• Provide regular project status reporting to leadership, including schedule updates, risk registers, budget forecasts, and key decision points.
• Drive process improvements across the data center build-out and infrastructure deployment program, establishing scalable workflows for tracking, documentation, and vendor management as the portfolio of builds grows.
• Ensure all deployment activities comply with codes, security policies, and safety standards.

Requirements

• 7+ years of experience in technical project or program management or construction management, with at least 5 years focused on data center, mission-critical, or high-density infrastructure builds.
• Direct experience managing data center providers or general contractors on behalf of an owner or developer, including contract administration, schedule oversight, and scope amendment.
• Strong understanding of data center MEP systems, data hall fit out, structured cabling, and white space delivery. 
• Experience managing multi-million infrastructure budgets and tracking costs and timelines across multiple concurrent projects.
• Excellent communication skills with the ability to translate technical construction and delivery details for non-technical stakeholders and senior leadership.
• Familiarity with high-density GPU compute environments, liquid cooling systems, or AI infrastructure requirements.
• Bachelor’s degree in Construction Management, Engineering, Architecture, Business or a related field.
• PMP certification or equivalent project management credential.
• Travel required about 20% of the time.  

Nice to Have

• Experience with fast-track or modular delivery methods for data center or mission-critical facilities.

About Together AI

Together AI is an AI-native cloud company building the infrastructure to make AI faster, cheaper, and more accessible. We’re rapidly scaling our GPU footprint: signing our own data center leases, building large-scale clusters, and expanding toward a global owned-infrastructure presence. Our research team has contributed to breakthroughs like FlashAttention, Hyena, and RedPajama, and we co-design across software, hardware, and algorithms to push the frontier of AI efficiency.

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $190-240K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our Privacy Policy at https://www.together.ai/privacy

What We Do 

Every enterprise buys things: equipment, raw materials, services, software. But finding suppliers still runs on email chains, spreadsheets, and fragmented systems. It's slow, inconsistently applied, and difficult to scale. Fairmarkit helps enterprises like BP, Boeing, and Snowflake source smarter and spend better. Our autonomous sourcing platform puts AI agents to work across every category of spend. The result: up to 86% purchasing acceleration and 11% of savings, a direct boost to the bottom line.

The Role

Procurement leaders learn about new technology from peers at conferences, around roundtable dinners, and in the rooms where practitioners get honest with each other. This role owns those rooms.

As our Events and Field Marketing Manager, you'll run Fairmarkit's full external presence: industry conferences, speaking opportunities, hosted field events, Customer Advisory Boards, and virtual programs. This is a hands-on role with real ownership — and a real pace. We run multiple events every month, big and small, and this person keeps all of it moving. 

You'll manage logistics and budget, order swag, coordinate speaking submissions, prepare teams, and still have a point of view on what's worth doing. That point of view extends to content: you'll collaborate with the team on what gets said on stage, in invitations, and in follow-ups, and you'll have real taste for what resonates with a procurement audience. AI-native efficiency isn't optional here; it's how you do the job well.

What You'll Do

• Own the annual events calendar: selection, prioritization, and budget allocation across industry conferences, regional field events, and virtual programs
• Partner with content and demand gen on event programming and messaging: you have a strong point of view on what procurement audiences actually find valuable, and you bring that into every agenda, speaker brief, and post-event touchpoint
• Develop experiential marketing programs that bring the Fairmarkit brand to life at conferences, executive dinners, and hosted events, creating memorable moments that deepen engagement with procurement leaders
• Plan and execute Customer Advisory Boards and customer roundtables with Customer Success end-to-end, from invitations through post-event follow-up
• Build and manage the speaking engagement pipeline: identify opportunities, coordinate submissions, and prep executives and customers for the stage
• Drive pre- and post-event promotion with demand generation: email, social, content sequencing
• Plan our annual event and 3-4 smaller, hosted Fairmarkit field events per year, including venue sourcing, vendor management, run-of-show, and attendee experience
• Handle all logistics: registration, vendor contracts, swag ordering, booth operations, travel coordination
• Use AI tools actively to streamline planning, personalize outreach, and move faster than a team twice your size; we’ll support with the tools you need! 
• Track event-attributed pipeline and report results to the Head of Revenue Marketing

What You'll Bring

• 5+ years of B2B field or event marketing experience in enterprise SaaS or technology
• A track record running events at every scale, from intimate executive dinners to 10,000-person industry conferences
• AI-native working habits: you reach for AI tools first and keep finding new ways to use them
• Real energy for the work: outgoing, comfortable in rooms full of strangers, genuinely enjoy representing a brand in the wild
• Strong project management instincts; you run a tight ship without making it feel that way
• Experience coordinating speaking programs and working with executive stakeholders
• Proficient with Marketo, Salesforce, ON24, or similar tools.
• Ability to travel up to 25–30% of the time

Huge bonus: procurement or procuretech experience. If you've worked in procurement, marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. We sell to a specific, tight-knit community, and knowing it from the inside changes everything.

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it, and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states: California (CA), Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA). The annual base salary for this role is $110,000–$150,000, depending on experience and location, plus equity and benefits. 

Fairmarkit is an equal opportunity employer and selects individuals best matched for the job based on qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status, or any other status protected by law.

Federato is hiring an Event Marketing Manager who wants to help reinvent what industry events can be. Our Events team is bold, creative, and committed to breaking the mold in a space that is long overdue for innovation. At the same time, Federato is scaling fast, expanding our presence across the industry, and investing heavily in world class events as a core growth engine. This is an opportunity to join a team that is not only encouraged to think differently but is also backed by a company with the momentum and ambition to make those ideas real.

In this role, you’ll own the strategy, planning, and execution of Federato’s third party conference and field event portfolio. You’ll lead programs across major global conferences, targeted field activations, and innovative experiential moments. You’ll execute established plans with precision while also shaping new programs from scratch, pushing boundaries, and elevating how Federato shows up on the industry stage.

If you’re motivated by creativity, strategic thinking, and crafting experiences that stand out, you’ll find endless opportunities to innovate and excel at Federato.

What you'll be doing: 

• Event Strategy and Planning: Manage Federato’s third party and field event portfolio. Develop event strategies aligned to marketing and sales goals.
  Build and execute plans for new conferences, sponsorships, and field programs. Partner with sales, customer success, marketing, product, and leadership to shape priorities and program direction. Evaluate event opportunities and articulate clear recommendations based on business goals.
• Event Operations & Execution: Manage logistics, timelines, budgets, deliverables, and run-of-show for all third party and field events. Lead coordination with vendors, production partners, and creative agencies. Negotiate sponsorship packages, booth options, and vendor rates with confidence and precision. Maintain strong relationships with industry conference organizers and partners. Ensure every program is delivered flawlessly, on time, and on budget.
• Cross Functional Leadership: Drive highly cross functional internal workflows, aligning sales, product, and marketing stakeholders. Lead event enablement for sales: pre event briefing, onsite readiness, follow up plans, lead management, and onsite meeting coordination. Communicate plans clearly, succinctly, and proactively to all stakeholders.
• Measurement, Optimization, and Reporting: Maintain reporting, dashboards, and performance scorecards. Track KPIs across pipeline influence, engagement, lead quality, attendance, and ROI. Surface clear insights and recommendations for future improvements. Build a continuous improvement loop across all events and programs.
• Creativity & Innovation: Bring fresh ideas to elevate the event portfolio beyond standard conference marketing. Identify opportunities to differentiate Federato through experiential moments, unique sponsorship elements, and new event formats. Constantly push to break the mold and innovate our approach to industry events. 

Who we hope you are: 

• 4-6+ years of event marketing experience, ideally in B2B SaaS or a related field
• Proven success managing third party and field event portfolios
• Exceptional sales enablement skills; you deeply understand how events support pipeline goals
• Strong project management capabilities; you keep complex programs on track without missing details
• Skilled negotiator who can secure favorable sponsorships and vendor contracts
• Highly collaborative with strong interpersonal communication
• Data driven mindset with experience using event metrics, dashboards, and reports
• Experience partnering with agencies, vendors, and conference organizers
• Able to articulate strategic recommendations and tie sponsorship decisions to business objectives
• Strong creative instincts and willingness to bring bold new ideas forward
• Highly organized and thrives in a fast paced, scaling environment

$120,000-$140,000
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

The Opportunity 🚀

As VP, Small Business Sales, you will own and scale Carrot’s SMB revenue engine.

This is not a maintenance role. It is a build-and-scale leadership opportunity with meaningful visibility across the business. You will shape the strategy, structure, operating rhythm, and execution model for one of Carrot’s most important growth segments.

You will lead a team of SMB sales representatives and work closely with Marketing, Revenue Operations, Product, Customer Success, Finance, and other Sales leaders to sharpen our go-to-market approach, strengthen our broker and consultant ecosystem, improve conversion, and create a repeatable path to revenue growth.

You will also be a key voice in executive-level customer conversations, helping position Carrot with HR, Benefits, Finance, and C-suite stakeholders who are making important decisions about how to support their people.

The right leader will bring strong commercial judgment, a builder’s mindset, operational discipline, and the ability to inspire teams to do ambitious, meaningful work.

What You’ll Own 💼

In this role, you will:

• Develop and execute the SMB sales strategy to consistently achieve or exceed revenue goals.
• Lead, coach, and scale a team of approximately 8–10 SMB sales representatives.
• Build a high-performance culture rooted in clarity, accountability, strong coaching, and continuous improvement.
• Design and operationalize the SMB sales engine, including forecasting, pipeline management, deal strategy, performance inspection, and sales cadence.
• Establish clear KPIs, operating rhythms, and leading indicators that drive consistent execution.
• Engage directly in strategic customer conversations with HR, Benefits, Finance, and executive stakeholders.
• Lead or support complex, multi-threaded deals when executive presence or strategic support is needed.
• Strengthen relationships with brokers, consultants, and channel partners who influence employer buying decisions.
• Own forecasting accuracy, pipeline visibility, and business performance for the SMB segment.
• Partner cross-functionally to improve messaging, pricing, packaging, enablement, and go-to-market effectiveness.
• Bring structured market feedback into Product and Marketing to influence roadmap, positioning, and buyer engagement.
• Help define what excellent SMB sales execution looks like at Carrot as the business continues to scale.

What Success Looks Like 📈

In your first 12–18 months, you will have:

• Built a predictable, scalable SMB sales engine with clear operating discipline.
• Established a repeatable path to SMB revenue growth.
• Improved team performance through stronger coaching, clearer expectations, and better execution.
• Strengthened Carrot’s presence with SMB buyers, brokers, consultants, and benefit influencers.
• Increased forecasting discipline, pipeline visibility, and leadership confidence in segment performance.
• Identified opportunities to improve packaging, positioning, and sales effectiveness.
• Helped define how Carrot wins in SMB for years to come.

About You ✨

You are a sales leader who knows how to build. You bring the discipline to run a strong business, the creativity to shape a growing market, and the leadership presence to inspire a team through scale.

You likely have:

• 8–10+ years of sales experience, including meaningful sales leadership experience.
• A track record of leading, coaching, and developing high-performing sales teams.
• Experience owning measurable revenue targets and driving consistent performance.
• Success selling complex, multi-stakeholder solutions to HR, Benefits, People, Finance, Healthcare, or executive buyers.
• Strong executive presence and confidence engaging senior decision-makers.
• Experience building or scaling a sales motion, not only managing an established one.
• Strong forecasting discipline and a data-driven approach to pipeline, performance, and team management.
• Comfort operating in a fast-moving, high-growth environment where strategy and execution happen in parallel.
• Experience working with brokers, consultants, channel partners, or other influencers in the sales process.

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience selling employer-sponsored healthcare, benefits, fertility, family-forming, hormonal health, or digital health solutions.
• Experience scaling or transforming a sales segment in a high-growth company.
• Familiarity with fully insured and self-funded employer benefit models.
• Experience building repeatable sales motions in SMB, mid-market, or benefits-driven markets.

Why This Role Matters 🧡

This role sits at the intersection of mission, market opportunity, and business growth.

The SMB segment represents a meaningful opportunity to expand access to Carrot for more employers and more employees. Many smaller organizations want to offer best-in-class benefits but need a partner who can make the buying process clear, scalable, and actionable.

As VP, Small Business Sales, you will help build that path.

You will have the opportunity to shape a growth engine from the ground up, influence how Carrot shows up in the market, develop a high-performing team, and create lasting impact for employers and families.

Interview Process 🤝

We take hiring seriously and believe a structured, transparent process helps both sides make the right decision.

For this role, you can expect:

1. Intro Call with Recruiting — 30 minutes
2. 3 -Minute Video Pitch 
3. Sales Leadership & HRBP Panel — 45 minutes
4. Cross-functional Panel — 45 minutes
5. Hiring Manager Interview — 45 minutes

Throughout the process, we will share context on the team, business strategy, expectations, and what success looks like. We encourage candidates to use each step to evaluate whether Carrot and this role are the right fit for their career, leadership style, and goals.

Why Candidates Join Carrot 🌍

Carrot offers the opportunity to do commercially meaningful work in service of a deeply human mission.

Our leaders are empowered to build and shape how we scale. We value ownership, thoughtful execution, collaboration, and long-term thinking.

Highlights include:

• A high-trust, high-ownership culture where leaders are empowered to build and scale.
• A mission-driven business with meaningful market demand and real-world impact.
• Competitive equity with a long-term focus on value creation.
• Flexible Time-Off. Actively promote healthy time off habits to ensure people are actually disconnecting and recharging.
• Comprehensive parental leave and family-forming support for employees and their families.
• A modern, flexible work environment designed to support productivity, collaboration, and balance.
• The opportunity to help expand access to care for people navigating fertility, family-forming, and hormonal health journeys.

Compensation 💰

Carrot offers a holistic Total Rewards package designed to support employees in all aspects of life inside and outside of work. This includes health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and more.

The starting base salary for this role is $185,000–$200,000, with actual compensation varying based on experience, skills, and job-related factors. Certain roles are eligible New Hire Stipend, Coworking Stipends and Productivity Stipends.

Fraud and Security Notice 🔒

All communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to securityreporting@get-carrot.com.

Compensation: $150,000 OTE

Location: After 90 days, this role is required to be in-office in Kelowna full-time

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

You will be the strategic owner and primary driver of demand generation across Martell Media and Pink Skirt Project. Your mandate is to turn attention into qualified pipeline and revenue, combining strategic clarity with hands-on execution.

We’re hiring a player-coach who can scale acquisition channels with speed, precision, and zero fluff. You will own paid media, funnels, analytics, and channel performance end-to-end, while building the systems and rhythms that enable compounding growth.

Your mandate is simple: build and scale demand without diluting the brand. Every initiative must be integrated, revenue-aligned, and built to convert.

What You’ll Do

1. Paid Acquisition and Demand Generation

• Own and scale paid acquisition across Meta, Google, LinkedIn, and emerging channels.
• Plan, launch, and optimize campaigns with full ownership of budget, targeting, creative testing, and performance.
• Drive consistent, predictable MQL production with clear targets tied to pipeline and revenue.
• Track and improve core metrics including CPL, CTR, CVR, MQL-to-opportunity, and revenue contribution.
• Build repeatable acquisition systems that compound performance over time.

2. Funnel Build, Testing, and Optimization

• Own the full funnel from click to conversion, including landing pages, offers, lead flows, and nurture sequences.
• Design and run continuous A/B tests across pages, creatives, and conversion paths to improve performance at every stage.
• Identify drop-offs and conversion gaps, and implement solutions that increase lead quality and conversion rates.
• Ensure funnels are tightly aligned with campaign intent, audience, and offer positioning.

3. Messaging, Sales Feedback, and Scaling What Works

• Work closely with sales to gather feedback on lead quality, objections, and conversion patterns.
• Translate insights into stronger messaging, positioning, and creative direction across campaigns.
• Continuously iterate on offers and funnels based on real revenue feedback, not just top-of-funnel metrics.
• Double down on high-performing campaigns, audiences, and messaging to scale efficiently.

4. Channel Acceleration and Content Distribution

• Scale distribution across YT, IG, LI, TT, email, newsletter, and SMS through high-velocity testing and iteration.
• Partner with creative, writing, design, and video teams to ensure output is high-quality, on-brand, and conversion-driven.
• Implement structured testing frameworks to improve engagement, conversion rates, and audience quality.
• Ensure consistency in messaging across all channels, campaigns, and launches.

5. Monetization and Revenue Enablement

• Turn audience growth into revenue through integrated monetization flows tied to MQL quality and conversion.
• Align marketing sequencing with launch calendars and program-level revenue goals.
• Ensure every campaign and channel contributes to measurable pipeline and revenue outcomes.
• Build visibility into performance drivers and continuously optimize for revenue, not vanity metrics.

What You Bring

• A senior performance marketer with end-to-end ownership of paid acquisition, funnels, and revenue-driving systems.
• Hands-on experience running and scaling paid campaigns across Meta, Google, LinkedIn, and similar platforms.
• Strong funnel and analytics capability with command of CPL, CTR, CVR, MQL quality, and attribution.
• Proven ability to build and optimize high-converting funnels and iterate quickly based on data.
• Experience working closely with sales teams to refine messaging and improve conversion.
• Player-coach mindset, able to build systems while personally executing at a high level.
• High-judgment operator who moves fast, tests aggressively, and scales what works.
• Obsessed with turning attention into MQLs, and MQLs into revenue.

What We Do 

Every enterprise buys things: equipment, raw materials, services, software. But finding suppliers still runs on email chains, spreadsheets, and fragmented systems. It's slow, inconsistently applied, and difficult to scale. Fairmarkit helps enterprises like BP, Boeing, and Snowflake source smarter and spend better. Our autonomous sourcing platform puts AI agents to work across every category of spend. The result: up to 86% purchasing acceleration and 11% of savings, a direct boost to the bottom line.

The Role

Procurement leaders learn about new technology from peers at conferences, around roundtable dinners, and in the rooms where practitioners get honest with each other. This role owns those rooms.

As our Field & Events Marketing Manager, you'll run Fairmarkit's full external presence: industry conferences, speaking opportunities, hosted field events, Customer Advisory Boards, and virtual programs. This is a hands-on role with real ownership — and a real pace. We run multiple events every month, big and small, and this person keeps all of it moving. 

You'll manage logistics and budget, order swag, coordinate speaking submissions, prepare teams, and still have a point of view on what's worth doing. That point of view extends to content: you'll collaborate with the team on what gets said on stage, in invitations, and in follow-ups, and you'll have real taste for what resonates with a procurement audience. AI-native efficiency isn't optional here; it's how you do the job well.

What You'll Do

• Own the annual events calendar: selection, prioritization, and budget allocation across industry conferences, regional field events, and virtual programs
• Partner with content and demand gen on event programming and messaging: you have a strong point of view on what procurement audiences actually find valuable, and you bring that into every agenda, speaker brief, and post-event touchpoint
• Plan and execute Customer Advisory Boards and customer roundtables with Customer Success end-to-end, from invitations through post-event follow-up
• Build and manage the speaking engagement pipeline: identify opportunities, coordinate submissions, and prep executives and customers for the stage
• Drive pre- and post-event promotion with demand generation: email, social, content sequencing
• Plan our annual event and 3-4 smaller, hosted Fairmarkit field events per year, including venue sourcing, vendor management, run-of-show, and attendee experience
• Handle all logistics: registration, vendor contracts, swag ordering, booth operations, travel coordination
• Use AI tools actively to streamline planning, personalize outreach, and move faster than a team twice your size; we’ll support with the tools you need! 
• Track event-attributed pipeline and report results to the Head of Revenue Marketing

What You'll Bring

• 5+ years of B2B field or event marketing experience in enterprise SaaS or technology
• A track record running events at every scale, from intimate executive dinners to 10,000-person industry conferences
• AI-native working habits: you reach for AI tools first and keep finding new ways to use them
• Real energy for the work: outgoing, comfortable in rooms full of strangers, genuinely enjoy representing a brand in the wild
• Strong project management instincts; you run a tight ship without making it feel that way
• Experience coordinating speaking programs and working with executive stakeholders
• Proficient with Marketo, Salesforce, ON24, or similar tools.
• Ability to travel up to 25–30% of the time

Huge bonus: procurement or procuretech experience. If you've worked in procurement, marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. We sell to a specific, tight-knit community, and knowing it from the inside changes everything.

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it, and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states: California (CA), Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA). The annual base salary for this role is $110,000–$150,000, depending on experience and location, plus equity and benefits. 

Fairmarkit is an equal opportunity employer and selects individuals best matched for the job based on qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status, or any other status protected by law.

The Role

Fairmarkit's PMM function is yours to build. As the only dedicated Senior Product Marketing Manager, you'll own positioning, messaging, launches, and enablement for our autonomous sourcing platform and supplier marketplace.  You will operate as a solo IC who punches well above their weight through systems thinking and AI-native execution. You're not here to support a function. You're here to define it.

You'll translate advanced AI and agentic capabilities into clear, differentiated value for two distinct audiences: the procurement leaders buying smarter, and the suppliers competing to win their business. You're the connective tissue between R&D and go-to-market. When a new capability ships, you decide how the world hears about it. When a deal stalls, Sales reaches for the asset you built. 

This is a great opportunity to step into a high-ownership role in a category AI is actively reshaping. 

What You'll Do

• Establish and continuously sharpen positioning and messaging for Fairmarkit's autonomous sourcing platform and supplier marketplace, — tailored to CPOs, procurement leaders, and finance stakeholders on the buyer side, and to supplier relationship and business development teams on the supply side
• Build AI-native PMM workflows from the ground up: use LLMs, automation, and purpose-built tooling to produce high-quality content, run research, and keep pace with a fast-moving product org without sacrificing depth
• Lead end-to-end go-to-market for new features and major launches — from narrative and packaging through naming, pricing input, launch plans, and post-launch analysis
• Partner closely with Product to influence the roadmap using customer, market, and competitive insights, especially around agentic AI use cases, UX, and procurement workflows
• Build and maintain core messaging frameworks, battlecards, and objection-handling guides; enable Sales and Customer Success through trainings, playbooks, and ongoing deal support
• Collaborate with Demand Gen, Brand, and ABM to develop integrated, product-led campaigns that drive pipeline, win rate, and expansion in target accounts
• Own core customer-facing assets including— decks, one-pagers, explainer pages, release notes, in-app education — for both buyers and suppliers, clearly communicating new capabilities and driving adoption across the marketplace
• Conduct market, buyer, and competitive research on procurement technology, source-to-pay, and AI/agentic platforms to identify whitespace and sharpen differentiation
• Champion the voice of the customer: synthesize qualitative and quantitative feedback from both procurement teams and suppliers into insights that shape product strategy, messaging, and sales motions
• Collaborate with product to define and track PMM success metrics — launch performance, feature adoption, content usage, win rates, and segment-level impact — and use data to iterate

What You'll Bring

• 7+ years of B2B product marketing experience, including meaningful ownership of enterprise SaaS and/or AI products
• Demonstrated success building or inheriting a PMM function with outsized results. Clearer positioning. Better adoption. Higher sales confidence.
• Strong storytelling instincts: you translate complex AI capabilities into crisp, outcome-focused narratives that land with stakeholders
• Compelling communicator: you present with confidence, build executive-ready decks, and know how to land a point in a room full of skeptics
• AI-native by default: you already use LLMs, automation, and AI tools as core parts of your workflow — for research, drafting, segmentation, competitive analysis, and more. 
• Proven track record enabling Sales and Customer Success with content, training, and deal support in a high-velocity or enterprise sales motion
• Analytical mindset with comfort using data to size opportunities, segment audiences, and measure GTM performance across CRM, marketing automation, and product analytics.
• Operationally sharp: you simplify complex workstreams, keep cross-functional projects on track, and hold teams accountable without friction
• Compelling communicator: you write with clarity, present with confidence, and know how to land a narrative in a room full of skeptics

Huge bonus: experience in procurement, supply chain, or financial operations. If you've marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. 

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it,  — and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states:  Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA).

The annual base salary for this role is $160,000 - $180,000, depending on experience and location, plus equity and benefits.

Job Summary

The Manager, Issue Resolution is a key leadership role responsible for leading a high-performing team dedicated to resolving escalated issues and closing the gap between internal, external, and vendor stakeholders. Reporting to the Director of Policyholder Services, this position ensures service issues are resolved in an efficient, effective, and customer-focused manner and serves as the team’s primary escalation path. The Manager, Issue Resolution (IR) is responsible for oversight of internal and external issues, driving continuous improvement in processes, systems, and reporting and trending, aligning team behaviors to meet business area and company goals.

A high level of collaboration with senior and executive stakeholders is required in influencing change opportunities in their respective areas based on IR data and analysis. The Manager is expected to bring rigor to data capture, trend analysis, and performance reporting, translating insights into actionable recommendations for senior and executive leadership. The ability to manage competing priorities in a dynamic environment is essential, as is a continuous improvement mindset and strong people leadership to build and scale the IR program as the business evolves.

Duties & Responsibilities

• Tracks issue resolution trends, reporting insights, and tool metrics to drive accurate and high-quality Issue Resolution outcomes
• Identifies root causes of recurring issues and leads or partners with cross-functional teams, including Business Controls as appropriate, to implement corrective actions and prevent recurrence
• Collaborates with and influences business owners in identifying and supporting Continuous Improvement (CI) opportunities in their respective areas, translating IR root cause trends into actionable improvements
• Implements and continuously improves tools (processes and systems), reporting, and metrics to drive high-quality issue resolution; regularly communicates trends to senior and executive leadership
• Understands key operational processes across Operations business areas to effectively oversee issue resolution activities, assess issue impact and sensitivity, and provide informed guidance to the team and stakeholders
• Serves as the team’s primary escalation path, representing executive leadership in high-profile, escalated issues as a trusted and accountable point of contact across internal and external stakeholders, including top production agents and sales partners.
• Collaborates with the leadership and analytics teams to inform and advance strategy for Issue Resolution
• Develops and maintains sustainable processes, data capture methodologies, and systems to support program scalability and long-term effectiveness
• Assesses and communicates program scalability opportunities to senior leadership, providing recommendations that support the evolution of the IR function
• Designs and documents processes that deliver customer-focused solutions while mitigating risk and maintaining compliance with industry trends and regulations
• Partner with Compliance in supporting official complaint handling
• Ensures smooth transitions between involved teams by evaluating and optimizing tools and processes with third-party administrator (TPA)
• Drives continuous process improvement and cross-functional problem solving using internal metrics and analytics and industry best practices
• Manages team training and development and procedure enhancement to support timely issue resolution
• Tracks individual and overall team performance through quantitative and qualitative measurements; provides ongoing feedback, coaching, and direction to develop team capability
• Monitors daily operations; revises and enhances staffing policy, collaborates with operations leaders on capacity and demand modeling
• Performs other functions, duties and projects as assigned

Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Minimum Qualifications

• Bachelor's Degree in business administration, finance, marketing, or related field
• 7+ years general business experience with experience in life, annuity, and/or disability claims
• 7+ years experience in Customer Service, Issue Resolution work, direct resolution with customer
• 3+ years people leadership experience
• Life insurance certifications (e.g., LOMA, ICA) preferred

Other Requirements

• This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available.
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance

#LI-JB1

#LI-Remote

Why this role exists:

This role exists to execute and operationally manage learning and development initiatives. It supports the design, delivery, and evaluation of learning programs to ensure their quality and promote a continuous development culture. The role collaborates with internal stakeholders and external providers to ensure effective and timely delivery of learning initiatives and supports ongoing program improvements.

What you’ll drive:

L&D strategy execution & learning process support

• Support the execution of L&D strategies aligned with business and employee needs.
• Assist in implementing learning processes within the organization.
• Receive and manage training requests to support continuous learning culture.

Learning solutions delivery & program coordination

• Assist in the design and delivery of learning solutions and training content aligned with business objectives.
• Coordinate training events including scheduling, materials preparation, online venue management, and speaker coordination.
• Maintain records of learning programs including attendance, progress tracking, and assessments.

Stakeholder coordination & communication

• Assist in engaging employees, managers, and HR to deliver learning solutions.
• Support communication and guide employees in navigating learning solutions to ensure high participation.
• Support administration of contracts and relationships with external vendors and training providers.

Operational support & program improvement

• Collect and analyze participant feedback to evaluate program success and suggest improvements.
• Assist in implementing changes to learning initiatives based on evaluations, business needs, and trends.
• Monitor and execute defined L&D KPIs to ensure process quality.

What makes you a GR8 fit:

Must-have

• 2+ years of experience in L&D Specialist, L&D Project Manager, or Event Manager roles.
• Proven experience in implementing talent development initiatives and delivering L&D projects.
• Understanding of adult learning principles and instructional design basics.
• Experience in developing and managing training and development programs.
• Familiarity with learning management systems and educational technology tools.
• Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Ability to identify problems and risks and suggest solutions.
• Ability to collect, analyze, and report on training effectiveness metrics and feedback.
• Readiness to generate and interpret basic reports and dashboards.
• Strong written and verbal communication skills.
• Ability to collaborate with stakeholders including employees, managers, and external vendors.

Nice-to-have

• Experience in building and implementing L&D practices for remote teams.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

People Strategy & Enablement (PS&E) bridges the gap between strategy and impact. We create clarity and momentum for People initiatives, partnering cross-functionally to design and run scalable programs and products that improve decisions, reduce friction, and support sustainable growth. By enabling operational excellence and alignment, we ensure the People team can move faster and with confidence.

Our work spans five core areas: strategic planning and roadmap prioritization to ensure the People team focuses on the highest-value initiatives; pillar management to track health, risks, and progress of strategic initiatives with transparency and accountability; project management to provide the discipline and structure required to move initiatives across the finish line — from inception through delivery; design readiness and change management to prepare the organization to adopt and sustain new programs; and People operating rhythms to organize and facilitate planning cadences and forums that keep the organization aligned and moving.

The role

This is not a typical project management role. As Project Manager for People Operations Intake & Portfolio, you will own the systems, processes, and judgment layer that determines what the Partners, Operations & Insights (POI) organization works on — and in what order. You will be the connective tissue between the People team's ambitions and POI's capacity, serving as the first point of contact for all work requests flowing into POI's four core teams: People Solutions, People Data Analytics & Research (PDAR), People Partners, and Employee Relations & HR Compliance.

You will build and run Stripe's POI intake and prioritization process end-to-end — from designing the intake experience for requestors, to triaging and evaluating incoming Jira tickets, to facilitating prioritization conversations with POI and People team leaders. As this function matures, you will expand into a broader portfolio intelligence role: the key strategic partner to all People team requestors, ensuring that the organization's most limited resource — team capacity — is always directed at the highest-priority work.

Critically, you will also build an AI agent to power and scale this work. You will design, iterate on, and deploy an intelligent intake assistant that helps with automated scoping, duplicate request detection, time commitment estimation, resourcing recommendations, and prioritization guidance — upleveling the quality of every intake interaction across the org.

What you'll do

• Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery.
• Serve as the primary intake partner for People team requestors. Act as a knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization.
• Facilitate regular intake and portfolio cadences. Set cadence for POI Intake reviews, backlog grooming, and  full roadmap reviews.
• Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers..
• Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks.
• Build and maintain portfolio visibility and capacity reporting. Develop dashboards and reporting that give POI leadership and People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles.
• Design, build, and continuously improve an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at scale.
• Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials that reduce friction and improve ticket quality at submission.
• Partner with POI leaders and People team leaders on resourcing and prioritization conversations. Prepare and present portfolio data and recommendations to senior stakeholders, facilitating trade-off discussions with rigor, objectivity, and a clear point of view.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities.
• Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function.
• Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders.
• Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting.
• Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks.
• Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders.
• Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence.
• Comfort operating in ambiguous environments where the work is not always well-defined. Able to independently identify the right approach and establish meaningful success metrics.
• Collaborative, low-ego working style. Able to operate as a strategic partner and trusted advisor rather than a decision-maker, earning credibility through rigor and good judgment.
• At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team.

Preferred qualifications

• Hands-on experience building AI agents or automation workflows using no-code/low-code tooling.
• Experience with prompt engineering, RAG (retrieval-augmented generation) concepts, or designing human-in-the-loop workflows for AI-assisted processes.
• Background in portfolio management, demand management, or capacity planning, including experience with prioritization frameworks (RICE, WSJF, OKR-alignment scoring, or similar).
• Experience with change management frameworks (e.g., Prosci ADKAR® Model) and designing adoption strategies for new processes or tooling.
• Familiarity with HR systems (e.g., Workday, Greenhouse, Retool) and People team workflows.
• Experience building portfolio dashboards or capacity reports using tools like Tableau, Looker, Google Sheets, or similar.
• Experience building and deploying process documentation, requestor-facing guides, or enablement materials that improve submission quality and reduce intake friction.
• Familiarity with data privacy and compliance considerations relevant to employee data, particularly in the context of AI tools and automated workflows.
• Experience using AI tools to increase personal and team productivity.
• Advanced proficiency in Google Workspace (Sheets, Docs, Slides) and Mac OS.

Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy, including gene-edited cell therapy, which may be a promising option for patients with cancer.

Overview

The Lifecycle leader (LCL) is responsible for shaping the program vision, strategic context, and lifecycle plan (LCP) across indications globally. The LCL oversees the development and execution of the LCP in line with the company strategy.  They are able to navigate complex program challenges, the commercial and development landscape and assess and prioritize development in future indications.

Essential Functions and Responsibilities

• The LCL is responsible for shaping the program's cross-functional vision, strategic context, and lifecycle plan (LCP) for both current and future business opportunities.
• The LCL, in partnership with the Program Manager, will work with leadership & SMEs (subject matter experts) to build out appropriate internal ways of working to enable best practices around development of data driven recommendations, decision making and communication.
• As the single point of accountability in a cross-functional team, the LCL ensures timely delivery and manages the associated execution plan and milestones, closely aligning them with the approved LCP.
• The LCL oversees integration across Iovance involving multiple stakeholders to ensure optimal program execution in line with program strategy and LCP.
• Collaborating with functional team leaders, the LCL fosters alignment across the different sub -teams to ensure execution will achieve team and corporate goals (Commercial Team, Development Team, Regulatory Team etc.)
• Serving as a point of triage, the LCL facilitates clear decision-making by incorporating cross-functional input to address high-impact issues. This involves co-creating solutions to complex challenges in real time.
• The LCL leads the team in framing program needs and develops a range of options and recommendations for presentation to the Executive Leadership Team (ELT). The LCL ensures transparent communication with senior leadership, highlighting relevant scenarios, assumptions, and risks to inform decision-making and trade-offs. The LCL also represents the enterprise mindset and ensures all relevant functional perspectives have been considered.
• The LCL ensures the inclusion of subject matter experts (SMEs) and situational members in discussions, guided by a predefined agenda set with guidance from the Program Manager.
• The LCL is accountable to the ELT for program recommendations and frames them within the context of the broader portfolio.
• The LCL is accountable for day-to-day management of the program to ensure all established deliverables with high program impact remain on track and in line with program strategy.
• The LCL is responsible for ensuring the health of the team, creating a highly functional environment with collaborative ways of working where debate and honest feedback are encouraged
• Other responsibilities to consider: Risk identification and mitigation planning; ensuring financial stewardship of approved and recommended projects; clear communication throughout organization of key milestones, deliverables and progress; ensure appropriate resourcing of functions to achieve program goals and vision.

Additional Responsibilities:

• May work with Development and Commercial Teams to define the disease area strategy and to execute a business plan with clear deliverables and resource needs. This includes defining priorities and an approach to leveraging external opportunities in close collaboration with Business Development and academic experts.
• Advocates on behalf of Iovance and effectively communicates scientific/medical/clinical concepts in both written and oral communication to both internal and external stakeholders.
• Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.
• Perform miscellaneous duties as assigned. 

Required Education, Skills, and Knowledge

• Bachelor's degree in a scientific discipline; advanced or professional degree highly desirable (e.g., PhD, MD, or MBA).
• 15+ years of bio-pharmaceutical industry experience with at least 5 years of relevant work experiences in the biotech/pharmaceutical industry as a Lifecycle Leader or Program Team Leader.
• Must demonstrate strong knowledge of the overall drug development process relevant to biotech/ pharmaceutical companies; commercial launch experience and a depth of experience with drug development is required.
• Experience working with or on program strategy teams required.

Preferred Education, Skills, and Knowledge 

• Strong leadership skills from leading cross-functional teams in a matrix organization, with highly collaborative instincts and a track record of resolving conflicts within the team.
• Ability to communicate clearly and effectively with clinical scientists, biologists, manufacturing experts, as well as with regulatory and commercial colleagues at all levels of the organization.
• High degree of organizational awareness and understanding of change management and leading innovation.
• Possess significant depth and breadth of experience across phases of drug development that enable you to immediately bring considerable strategic value to a project.
• Possess understanding of drug development experience and understand what it takes to shepherd an asset through its lifecycle.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.

Physical Demands and Activities Required

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time.
• Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, and extensive reading.
• This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.
• Must be able to communicate with others to exchange information. 

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. 

Work Environment 

This job operates in a professional workplace or remote office environment and requires standard office equipment and keyboards. Employees who work remotely are expected to maintain their workspace and environment safely and free from safety hazards.

#LI-remote

What this job can offer you

• This is an exciting time to join Remote as a People Partner. As an individual contributor, the People Partner provides proactive, strategic partnership to their assigned client group, in alignment with the function’s lead People Business Partner. You will own the resolution of complex employee relations and lead the design and implementation of global people programs. Your mission is to drive commercial impact, ensuring our people strategies move the needle on business performance and scale effectively through AI and automation.

What you bring

• People Partnering Experience: Experience in a People team, specifically in an Employee Relations or People Partner capacity, supporting a global organization.
• Proactive & Solution-Oriented: You don’t just propose solutions; you own the end-to-end execution of complex projects.
• Commercial Mindset: You speak the language of the business and ensure people strategies accelerate business performance.
• Stakeholder Management: Ability to coach and influence leaders through complex organizational changes
• Tech & AI Savvy: You are an early adopter. You’re excited to use AI tools and automation to remove manual friction from your workflow.
• Complex Problem Solving: Demonstrated discretion and expert judgment while navigating high-risk, sensitive, and confidential organizational challenges.
• Data-Driven Storyteller: You use data to diagnose organizational health, validate strategy, and provide high-level, evidence-based advice
• Values-Led Judgment: You possess high emotional intelligence and the discretion to handle sensitive situations with grace.
• Async Champion: You have exceptional writing skills and thrive in an environment that prizes clear, public-by-default documentation

Key Responsibilities 

• Strategic Advisory & Consultancy: Act as the primary advisor to leadership within your assigned departments; provide expert consultancy on organizational health, complex leadership transitions, and performance strategy to align functional goals with Remote’s commercial objectives.
• End-to-End Program Ownership: Lead the design and iteration of global people programs while providing strategic review for broader people team projects to ensure they are scalable and high-impact.
• Complex Problem Solving: Independently own and resolve high-complexity employee relations issues, while ensuring a positive, values-aligned experience.
• Optimize via AI & Automation: Lead the adoption of AI and automation tools across the People Partnering function to increase collective efficiency and remove friction
• Data-Driven Strategy: Analyze people data and trends to contribute to decisions on strategy and programs, translating data into long-term strategy and making recommendations to leadership
• Culture Carrier: Influence and iterate on our high-performance culture by translating feedback into actionable strategies, modeling a growth mindset during periods of ambiguity.
• Handbook Leadership: Act as an ambassador and contributor to Remote's Handbook, ensuring our processes remain transparent, automated, and a strategic asset
• 70-80% of time is dedicated to functional business units, while 20-30% of time is assigned to priority projects.

Practicals

• You'll report to: Director, People Partners
• Team: People - People Partners
• Location: For this position we welcome everyone to apply, but we will prioritize applications from Europe and the Americas.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

About Mood Health

Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.

Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians deliver therapy and medication management from the comfort of home.

Role Summary

As the Senior Manager of the Associate Clinician Program, you will own the full lifecycle of associate therapists at Mood Health—from onboarding and supervision to performance, development, compliance, and clinical quality.

This is not just a supervision role. You will act as the program architect and operator, responsible for ensuring that associate clinicians are:

• Delivering safe, high-quality care
• Fully compliant with regulatory and payer requirements
• Supported, developed, and retained
• Integrated into a scalable, high-performing clinical system

You will lead and evolve a best-in-class program that balances clinical excellence, operational rigor, and human-centered support, while partnering closely with Clinical Leadership, Operations, and Recruiting.

What You’ll Do

Program Ownership & Strategy

• Own the end-to-end Associate Clinician Program, including structure, standards, and outcomes
• Define what “great” looks like for associate performance, experience, and progression
• Build scalable systems to support growth across supervisors, and care models
• Establish KPIs (quality, compliance, retention, patient outcomes) and continuously improve against them
• Conduct clinical interviews for associate clinicians and clinical supervisors

Clinical Quality, Safety & Oversight

• Set and enforce clinical quality standards across all associate-delivered care
• Oversee high-risk and complex cases, ensuring appropriate escalation pathways
• Partner with Clinical Leadership on risk management, incident review, and quality improvement
• Ensure consistency in clinical decision-making, documentation, and patient care standards

Supervision Model & Excellence

• Design and maintain a high-quality, scalable supervision model (not just compliance-based, but developmental)
• Ensure supervision meets all BBS and state regulatory requirements while also driving clinical growth
• Build calibration systems so supervision is consistent, rigorous, and aligned across supervisors
• Step in for coverage, escalation, or supervisor support when needed

Supervisor Leadership & Development

• Interview, train, and develop a strong bench of supervisors
• Provide ongoing coaching, feedback, and performance management for supervisors
• Create clear expectations, training pathways, and evaluation frameworks
• Foster a culture of accountability, support, and clinical excellence

Associate Experience, Growth & Retention

• Design a structured, supportive associate journey from onboarding → ramp → independence
• Build programming around clinical skill development, confidence, and career progression
• Ensure associates feel supported, connected, and set up for success in a remote environment
• Identify and address early signs of burnout, underperformance, or disengagement

Compliance & Regulatory Excellence

• Ensure full compliance with:
• State licensing boards (e.g., BBS requirements)
• Supervision ratios, documentation, and tracking
• Payer and audit requirements
• Own supervision documentation standards and audit readiness
• Partner with Credentialing and Compliance teams to proactively manage risk

Program Operations & Cross-Functional Integration

• Partner with:
• Recruiting (candidate quality, hiring profiles)
• Operations (workflow, scheduling, productivity)
• Credentialing (licensure, supervision requirements)
• Build systems, tools, and workflows that make the program efficient and scalable
• Standardize processes across onboarding, supervision, documentation, and performance management

Performance Management & Accountability

• Define and enforce clear expectations for associate clinicians
• Lead performance management, including coaching plans and improvement pathways
• Ensure timely intervention when performance, quality, or compliance concerns arise

Therapy Caseload

• Maintain a minimum caseload of 5 clients per week

Who You Are

• Active, unrestricted clinical LCSW license (e.g., LMFT, LCSW, LPCC, Psychologist)
• Meets BBS requirements for providing clinical supervision
• 5+ years of post-licensure clinical experience
• 2+ years experience supervising or mentoring clinicians
• Strong knowledge of ethical standards, risk management, and clinical best practices
• Familiar with BBS Regulations regarding Associate and Supervisor requirements

Preferred Qualifications

• Experience in a leadership or program development role
• Familiarity with telehealth or remote care models
• Strong organizational, communication, and training skills
• Experience implementing and coaching clinicians on performance improvement plans
• Technical and technology skills

Success in This Role Looks Like

• High-quality, consistent supervision across all teams
• Confident, well-supported supervisors and clinicians
• Strong compliance and reduced clinical risk
• Continuous improvement of supervision practices

Compensation

• $70 per encounter for client caseload
• $65-70 per hour for all clinical lead related duties
• $40 per hour for all no shows, training rate

Why Join Mood

• Be part of a mission-driven company redefining mental healthcare
• Directly shape how the next generation of clinicians is trained and supported
• High-impact, high-ownership role with visibility across the organization
• Collaborative, fast-moving environment where your work truly matters

EEO Statement: 

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.

🚀 About the Role

1. Make Product People a category-defining company in the consulting space. When people think of ride-sharing, they think of Uber; for LLMs, it’s Claude/ChatGPT. For Product, Growth Interim/Fractional support, we want Product People to be top of mind. You’ll own initiatives that get us there: playbooks, knowledge sharing, networking, growth automation, etc.
2. Serve as an Interim Product Manager in mostly post-product market-fit digital-first companies ranging from series B to publicly listed. Some are category leaders and/or leverage the latest tech trends. Others need help getting there. You’ll be driving complex cross-functional initiatives in B2C or B2B products. It can be anything and everything.
3. Solve for the clients AND our company. Prioritize ruthlessly. Make an incredible impact, bring clarity in chaos, execute flawlessly, and fast. Manage three parallel streams internally and externally. You are good at both unglamorous hands-on work and strategy. You understand how deep or wide to go, plus when that’s the case and when it’s not.
4. Communicate a compelling narrative about the product. And each existing or potential feature/capability you manage: "What job/problem does it solve?", "For whom?", "How big is the problem/market?", "What is success?" and why solving this matters in the first place. Understand, share, and shape strategic business context with the client’s leadership team.
5. Effectively manage various groups consisting of strong personalities. Adapt to their communication preferences. Integrate quickly and feel part of any team in days, not weeks. People love working with you and would work with you again, despite you saying “no” to them a lot.  Always come off as friendly, helpful, and accommodating, even when pushing back on irrational demands.
6. Coach the next generation. Train, mentor, and delegate relentlessly to help our Associate Product Managers strengthen their skills. Manage 1-6 people depending on tenure, performance, and career ambitions. Collaborate with 2-3 colleagues daily. Break down complex initiatives into manageable, quantifiable work for the team. We use the teaching hospital method (watch, do it yourself under supervision, teach others to do it).
7. Rinse and repeat. Go on a new mission with a new client or in a new team, new domain, new product, or initiative every 3-6 months. Continue sharpening your edge and actively helping our internal initiatives.

🧠 About You

1. You like Fixing the Mess in a High-ownership, High-visibility Role. Like Marie Kondo, we come in when there’s a mess. Many people go see a doctor too late; so many clients bring external support when there’s already significant damage. You’re unfazed by that and create structure from chaos. You find these adventures exciting and make this the time of your life.
2. Optimism as an Operating System. You have a high-happiness resting point. You handle high-pressure situations and difficult people with timely and composed reactions. Our job is “humans all the way down”. No client wants to bring in a pessimistic, cynical, or attacking consultant. They expect a politely relentless and cheerful style.
3. Driven, Collaborative, Kind, and Direct. People would leave higher-paying jobs to work with you again. You give constructive and immediate feedback to help others grow, accept it graciously, and adapt quickly. Clients you worked with recommend us to others and come back to work with us again.
4. Context Switching Ninja. You learn fast and make quick and solid decisions with incomplete info. We won’t ever have all our clients' context on internal priorities and politics. You can deep dive with engineers, and then switch to explain the business angle to senior leadership.
5. Commercial Leadership. You understand how companies make money and grow, know which levers to pull with a product mindset, and are pragmatic and outcome-oriented.

💡 Leveling and Compensation

The level we offer is determined during the recruitment process based on the skills and knowledge you demonstrate (including Product Management skills and soft skills like presenting, receiving feedback), so we can usually confirm the exact level only after multiple stages such as the Product Challenge and Live Simulation; as a result, regardless of the title you applied for, we may offer a level higher or lower than the one in the job ad. We aim to place candidates where they’re most likely to succeed and have room to grow, so years of PM experience or your title in the previous roles are not deciding factors since titles and role scope vary widely across companies. For more details, check our Level Expectations.

Your salary is determined by the Level (L1-L8) set during the recruitment process, the Location Cluster your country of tax residence is in, and tenure within the role. We also have Quarterly Bonuses (Uncapped) and a Yearly Profit Participation Pool. For example, all PMs (L4) in Location Cluster 2 (Greece, Croatia, etc) will have the same salary, and it will be different from that of L4s in Location Cluster 1 (Germany, Sweden, etc). See our transparent salaries. 

🚀 About the Role

When people think of streaming, they think of Netflix. For music, it’s Spotify. When they think about Product Management, they should think of us.

You’ll jump into high-impact client projects, helping post-product market fit digital-first companies tackle strategic and executional challenges. Our clients include category leaders and companies navigating growth, innovation, or transformation.

1. Solve problems for clients and for Product People.
   You’ll prioritise, zoom in and out, and make a real impact. You bring clarity to chaos and orchestrate seamless execution. You’ll manage discovery and delivery for three streams at once, internally and externally. You're comfortable with both strategy and hands-on, unglamorous work, and you know when to go deep or stay broad.
2. Work with strong personalities and diverse teams.
   You adapt to communication styles and integrate quickly, feeling like part of the team within days, not weeks. People enjoy working with you, even when you push back. You're approachable, constructive, and always professional, even when challenging unrealistic demands.
3. Serve as an Interim Product Manager. We serve post-product market-fit digital-first companies ranging from series B to publicly listed. Some are category leaders and/or leverage the latest tech trends. You’ll be driving complex cross-functional initiatives in B2C or B2B products. It can be anything from setting and reaching quarterly OKRs at a scale-up to Continuous Discovery/Jobs To Be Done (JTBD) or A/B tests elsewhere. Or unblocking stuck initiatives. 
4. Craft and communicate compelling product narratives.
   For every feature or capability, you can answer:
   • What job/problem does this solve?
   • For whom?
   • How big is the market/problem?
   • What does success look like?
   • Why does solving this matter?
   • You’ll share and help shape strategic context with clients’ CPOs, VPs, Directors, or Heads of Product.
5. Coach the next generation of PMs. Train, mentor, and delegate relentlessly to help our Associate Product Managers strengthen their skills. Manage 1-6 people depending on tenure, performance reviews, and career ambitions. Collaborate with 2-3 colleagues daily. Break down complex initiatives into manageable, quantifiable work for the team. We use the teaching hospital method (watch, do it yourself under supervision, teach others to do it). 
6. Rinse and repeat. Go on a new mission with a new client or in a new team, new domain, new product, or initiative every 3-6 months. Continue sharpening your edge and actively helping Product People's internal initiatives.

🧠 About You

• You Fix the Mess (and kind of love it).
  You arrive when things are messy, and leave behind clarity, structure, and surprisingly joyful spreadsheets. Most clients don’t bring us in during the calm; they call when it’s “uh-oh” o’clock. You don’t just handle chaos, you thrive in it and somehow make it fun (for you and them).
• Optimism as an Operating System.
  Your emotional operating system is set to “can-do.” You stay calm during meltdowns, and you deliver difficult truths with a smile and a plan. You’re relentlessly polite, cheerfully persistent, and immune to drama. Basically, if Product were a weather system, you’re the high-pressure zone that clears the storm.
• You’re Driven, Collaborative, and Charmingly Direct.
  You’re the teammate clients want back, and your ex-colleagues leave cushy roles to work with you again. You speak human, not jargon. Feedback? You give it kindly, take it well, and treat it like a cheat code for levelling up. You’re here to do excellent work, lift others up, and make the team better.
• You Context Switch like it’s a superpower.
  You can drop into an engineer’s Slack thread, jump to an exec pitch, and then sketch out a roadmap, all before your second coffee. Clients don’t always come to us at their most organised times (read: M&A, staff turnover, existential crisis). You roll with it, find the signal in the noise, and make magic across shifting priorities. At the same time, you know how to create boundaries that support effective collaboration.
• You think commercially.
  You get how businesses grow, where money comes from, and which bets matter. You speak in impact, not just input. Whether it’s retention, expansion, or efficiency, you know how to chase the outcome, measure it, and ship value without gold-plating the roadmap.

💸 Compensation & Perks

• Based on the location, tax of residence and level. The exact level is defined based on the skills and knowledge demonstrated within the hiring process, which includes an unbiased blind review (more about our hiring process). However, this vacancy is focused on finding the best PMCs at an L4 level. To ensure fairness, the salaries are the same for everyone within the same Level and Location Tier. 
  
  1. Product Management Consultant (L4) 
     1. Location Cluster 1 (High cost of living countries: Germany, Netherlands, etc.) €70,000/year
     2. Location Cluster 2 (EU countries, medium cost of living: Spain, Portugal, etc.) €48,000/year
     3. Location Cluster 3 (Non-EU, lower cost of living: South Africa, Pakistan, etc.) €38,000/year
• See our transparent salaries.
• Tenure-Based Compensation Increase.
  A 5% increase after 12 months and a 10% increase after 24 months of tenure. Resets and restarts when promoted to the next level.
• Uncapped bonuses (quarterly).
  We usually pay ~€25,000/quarter in bonuses to team members. These are transparently shared across our organisation. (e.g., €3,000 employee referral, €1,000 client expansion, €1,000 when a client returns, etc.). To be eligible, the team member must be at Product People at the end of the quarter, and not pending an exit (resignation, termination, or counsel to leave).
• Profit participation (yearly). 
  In March, we split a % of last year’s profit between all eligible employees with 12+ months of tenure at the time of the payout and not pending an exit (resignation, termination, or counsel to leave).
• Get ready for this: We don't just offer a job, we invest in you. Enjoy a Wellness Budget, Home Office/Coworking perks, and a 3-year anniversary gift. We also fuel your growth with learning and networking budgets, and support you with generous leave policies. Benefit from annual workations, unlimited unpaid time off, and a paid sabbatical every 3 years. Plus, we rock a 4-day workweek! We're serious about a workplace that supports your life, not just your work.

📚 Growth Opportunities

1. Measurement of success. We prioritise continuous growth and feedback. Regular performance appraisals are led by Line Managers and the VP/Director of Product and involve monthly reviews of a 3-month development plan focusing on skill growth. Evaluations encompass 360-degree feedback, client feedback in conjunction with internal reviews, direct observations by managers, and adherence to Product People Levelling Expectations.
2. Promotions. To be promoted, meet the role's tenure criteria, demonstrate performance at the next level for 6 months, and submit an approved promotion case. We have a strong track record of promoting people from within and taking team members from Associate to Product Manager or from Senior to Director of Product during their successful tenures at Product People.
3. Continuous learning. Continuous learning is at our core. Embracing "Spread knowledge generously," we foster growth through weekly Sharing and Rubber Ducky sessions, a dedicated #help channel, and promoting peer mentorship. These opportunities complement the structured mentoring from line managers and mission supervisors in the Product People Trio framework. We also offer a Learning Budget to expand your Product Management knowledge.

🚀 About the Role

When people think of streaming, they think of Netflix. For music, it’s Spotify. When they think about Product Management, they should think of us.

You’ll jump into high-impact client projects, helping post-product market fit digital-first companies tackle strategic and executional challenges. Our clients include category leaders and companies navigating growth, innovation, or transformation.

1. Solve problems for clients and for Product People.
   You’ll prioritise, zoom in and out, and make a real impact. You bring clarity to chaos and orchestrate seamless execution. You’ll manage discovery and delivery for three streams at once, internally and externally. You're comfortable with both strategy and hands-on, unglamorous work, and you know when to go deep or stay broad.
2. Work with strong personalities and diverse teams.
   You adapt to communication styles and integrate quickly, feeling like part of the team within days, not weeks. People enjoy working with you, even when you push back. You're approachable, constructive, and always professional, even when challenging unrealistic demands.
3. Support Senior Product Management Consultants who serve as Interims. Our clients are usually post-product market-fit from series B to publicly listed. You’ll be supporting the client-facing PMs who drive complex cross-functional initiatives in B2C or B2B products. It can be anything from setting and reaching quarterly OKRs at a scale-up to Continuous Discovery/Jobs To Be Done (JTBD) or A/B tests elsewhere. 
4. Craft and communicate compelling product narratives.
   For every feature or capability, you can answer:
   • What job/problem does this solve?
   • For whom?
   • How big is the market/problem?
   • What does success look like?
   • Why does solving this matter?
   • You’ll share and help shape strategic context with clients’ CPOs, VPs, Directors, or Heads of Product.
5. Rinse and repeat. Go on a new mission with a new client or in a new team, new domain, new product, or initiative every 3-6 months. Continue sharpening your edge and actively helping Product People's internal initiatives. 

🧠 About You

• You Fix the Mess (and kind of love it).
  You arrive when things are messy, and leave behind clarity, structure, and surprisingly joyful spreadsheets. Most clients don’t bring us in during the calm; they call when it’s “uh-oh” o’clock. You don’t just handle chaos, you thrive in it and somehow make it fun (for you and them).
• Optimism as an Operating System.
  Your emotional operating system is set to “can-do.” You stay calm during meltdowns, and you deliver difficult truths with a smile and a plan. You’re relentlessly polite, cheerfully persistent, and immune to drama. Basically, if Product were a weather system, you’re the high-pressure zone that clears the storm.
• You’re Driven, Collaborative, and Charmingly Direct.
  You’re the teammate clients want back, and your ex-colleagues leave cushy roles to work with you again. You speak human, not jargon. Feedback? You give it kindly, take it well, and treat it like a cheat code for levelling up. You’re here to do excellent work, lift others up, and make the team better.
• You Context Switch like it’s a superpower.
  You can drop into an engineer’s Slack thread, jump to an exec pitch, and then sketch out a roadmap, all before your second coffee. Clients don’t always come to us at their most organised times (read: M&A, staff turnover, existential crisis). You roll with it, find the signal in the noise, and make magic across shifting priorities. At the same time, you know how to create boundaries that support effective collaboration.
• You think commercially.
  You get how businesses grow, where money comes from, and which bets matter. You speak in impact, not just input. Whether it’s retention, expansion, or efficiency, you know how to chase the outcome, measure it, and ship value without gold-plating the roadmap.

💸 Compensation & Perks

• Based on the location, tax of residence and level. The exact level is defined based on the skills and knowledge demonstrated within the hiring process, which includes an unbiased blind review (more about our hiring process). People with prior work experience tend to get levelled as L3. To ensure fairness, the salaries are the same for everyone within the same Level and Location Tier. 
  
  1. Associate Product Management Consultant II (L3) 
     1. Location Cluster 1 (High cost of living countries: Germany, Netherlands, etc.) €48,000/year
     2. Location Cluster 2 (EU countries, medium cost of living: Spain, Portugal, etc.) €33,000/year
     3. Location Cluster 3 (Non-EU, lower cost of living: South Africa, Pakistan, etc.) €26,000/year
  2. Associate Product Management Consultant I (L2)
     
     1. Location Cluster 1 (High cost of living countries: Germany, Netherlands, etc.) €35,000/year
     2. Location Cluster 2 (EU countries, medium cost of living: Spain, Portugal, etc.) €24,000/year
     3. Location Cluster 3 (Non-EU, lower cost of living: South Africa, Pakistan, etc.) €18,200/year
• See our transparent salaries.
• Tenure-Based Compensation Increase.
  A 5% increase after 12 months and a 10% increase after 24 months of tenure. Resets and restarts when promoted to the next level.
• Uncapped bonuses (quarterly).
  We usually pay ~€25,000/quarter in bonuses to team members. These are transparently shared across our organisation. (e.g., €3,000 employee referral, €1,000 client expansion, €1,000 when a client returns, etc.). To be eligible, the team member must be at Product People at the end of the quarter, and not pending an exit (resignation, termination, or counsel to leave).
• Profit participation (yearly). 
  In March, we split a % of last year’s profit between all eligible employees with 12+ months of tenure at the time of the payout and not pending an exit (resignation, termination, or counsel to leave).
• Get ready for this: We don't just offer a job, we invest in you. Enjoy a Wellness Budget, Home Office/Coworking perks, and a 3-year anniversary gift. We also fuel your growth with learning and networking budgets, and support you with generous leave policies. Benefit from annual workations, unlimited unpaid time off, and a paid sabbatical every 3 years. Plus, we rock a 4-day workweek! We're serious about a workplace that supports your life, not just your work.

📚 Growth Opportunities

1. Measurement of success. We prioritise continuous growth and feedback. Regular performance appraisals are led by Line Managers and the VP/Director of Product and involve monthly reviews of a 3-month development plan focusing on skill growth. Evaluations encompass 360-degree feedback, client feedback in conjunction with internal reviews, direct observations by managers, and adherence to Product People Levelling Expectations.
2. Promotions. To be promoted, meet the role's tenure criteria, demonstrate performance at the next level for 6 months, and submit an approved promotion case. We have a strong track record of promoting people from within and taking team members from Associate to Product Manager or from Senior to Director of Product during their successful tenures at Product People.
3. Continuous learning. Continuous learning is at our core. Embracing "Spread knowledge generously," we foster growth through weekly Sharing and Rubber Ducky sessions, a dedicated #help channel, and promoting peer mentorship. These opportunities complement the structured mentoring from line managers and mission supervisors in the Product People Trio framework. We also offer a Learning Budget to expand your Product Management knowledge.

Senior Professional Services, Engagement Manager - - MEA, Dubai

An overview of this role

As a Senior Professional Services Engagement Manager focused on the Middle East and Africa, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

Senior Professional Services, Engagement Manager - - EMEA

An overview of this role

As a Senior Professional Services Engagement Manager focused on EMEA, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

We are building a brand-new AI product and are looking for a technical Senior Product Manager to lead it from concept to market. This is a greenfield opportunity: you will define what the product is, who it serves, and how it works. A core part of this vision is leveraging Customer Data Platform (CDP) capabilities to unify merchant customer data and power intelligent, personalized messaging experiences at scale.

You will partner closely with machine learning engineers, prompt engineers, product designers, and product engineers — and you'll be expected to go deep technically, not just facilitate. You can read code, write SQL, interrogate data pipelines, and stress-test ML model outputs firsthand.

All positions at Postscript are fully remote.

Primary Duties

• Own the end-to-end product lifecycle for a new AI product, from discovery through launch and iteration
• Define product vision, strategy, and roadmap grounded in deep customer understanding, AI/ML feasibility, and ecommerce CDP architecture
• Architect and drive CDP strategy — including customer identity resolution, behavioral event ingestion, real-time profile unification, audience segmentation, and downstream activation — with enough technical depth to make meaningful build vs. buy decisions
• Define the data contracts and schema design governing how first- and zero-party data flows from Shopify storefronts into unified customer profiles, and how those profiles are consumed by AI models and automation systems
• Partner directly with MLE and prompt engineering to evaluate model capabilities, define evaluation harnesses, set guardrails, and co-design human-in-the-loop experiences — not just review specs, but participate in technical design reviews
• Partner with Engineering to design segmentation and activation frameworks that enable merchants to reach the right customer with the right message at the right moment, powered by real-time CDP data signals
• Design and run rapid experiments to validate hypotheses; define success metrics, instrument tracking, and analyze results yourself where possible
• Write rigorous product specs, success criteria, and evaluation frameworks for AI features — covering accuracy, latency, safety, and user trust
• Collaborate cross-functionally with engineering, design, CSMs, and leadership to ship and iterate
• Develop and maintain a deep competitive understanding of the AI and CDP landscape in ecommerce/SMS
• Serve as the internal and external evangelist for the AI product vision

What We'll Love About You

• 5+ years of product management experience, with 2+ years owning AI/ML-powered products in a hands-on technical capacity
• Strong technical foundation — you have an engineering, data science, or comparable background; you're comfortable in code reviews, data model discussions, and system design conversations
• Direct, hands-on experience with CDP architecture — you understand event streaming, identity graphs, audience segmentation pipelines, and real-time data activation, and can evaluate tradeoffs in how they're built
• Fluency with ecommerce data models: purchase history, browse behavior, LTV, churn signals, RFM segmentation, and how these signals feed personalization and predictive ML models
• Direct experience taking a product from zero-to-one; you've made foundational technical and architectural decisions, not just roadmap ones
• Experience in ecommerce SaaS, martech, or messaging platforms is highly preferred
• Deep technical fluency with AI/ML: you can discuss model architectures, prompt engineering, fine-tuning, evaluation metrics, and data pipelines as a peer — not just a stakeholder
• You write SQL, read Python, and can instrument your own analytics — you don't wait for a data analyst to answer your product questions
• Understanding of data privacy, consent, and compliance (TCPA, GDPR, CCPA) as they apply to CDP data collection, storage, and activation at scale
• Strong product intuition for when AI adds real value vs. when it doesn't — you are not an AI hype person, you are an AI pragmatist
• Demonstrated ability to ship fast, learn from data, and iterate — you prefer a working v1 over a perfect PRD
• Excellent written and verbal communication; you can translate complex technical concepts for merchants, CSMs, and executives without losing precision
• You have built something with AI tools — a prototype, a script, an internal tool. You don't just spec; you ship. Bonus if you can show us.

What You'll Love About Us

• Salary range of USD $150k–$206k base plus significant equity (we do not have geo-based salaries)
• High-growth startup — plenty of room for you to directly impact the company and grow your career
• Work from home (or wherever)
• Fun — we're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

We are looking for a seasoned Senior Partner Manager to own and scale our banking platform partnerships. In this role, you will be responsible for both monetizing our existing partner ecosystem and forging new, high-impact alliances with core banking platforms, digital banking providers, and financial technology infrastructure companies. This is a senior, revenue-generating role with significant influence over Incode's go-to-market strategy in the financial services vertical. 

What You’ll Own & Drive

• Partnership Monetization 

  • Develop and execute joint business plans with existing banking platform partners to drive mutual revenue growth 
  • Identify and activate co-sell, resell, and referral opportunities within the current partner portfolio 
  • Establish QBRs, performance metrics, and enablement programs to maximize partner productivity 
  • Work cross-functionally with Sales, Product, and Marketing to align partner activity with pipeline and revenue goals 

  New Partnership Development 

  • Identify, prospect, and sign strategic partnerships with core banking platforms, digital banking providers, BaaS providers, and financial infrastructure companies 
  • Lead end-to-end partnership negotiations — from initial outreach through contract execution 
  • Build compelling value propositions and business cases tailored to each partner's ecosystem and customer base 
  • Represent Incode at industry events, conferences, and partner summits 

  Strategic Leadership 

  • Serve as the internal voice of the partner, advocating for integrations, product features, and go-to-market initiatives that support partner success 
  • Provide executive-level reporting on partner pipeline, revenue contribution, and strategic milestones 
  • Mentor and guide junior partnership or business development team members as the function scales 

Your Background

• • 15+ years of experience in partnership management, business development, or strategic alliances — with a strong focus on banking, fintech, or financial services technology 
  • Proven track record of both monetizing existing partnerships and closing net-new partnership agreements with measurable revenue impact 
  • Deep relationships and domain expertise within the banking platform ecosystem (e.g., FIS, Fiserv, Jack Henry, Temenos, Meridian Link or similar) 
  • Experience structuring complex partnership agreements including co-sell, OEM, and referral arrangements 
  • Exceptional executive presence with the ability to engage C-suite and VP-level stakeholders 
  • Strong cross-functional collaboration skills — comfortable working alongside Sales, Legal, Product, and Marketing 
  • Self-starter mentality with the ability to operate independently in a fast-paced, high-growth environment 
  • Familiarity with identity verification, KYC/AML, fraud prevention, or digital onboarding is a strong plus
  • Ability to travel up to 50% 

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

Horace Mann is seeking an experienced and results-driven Senior Project Manager to lead and deliver key initiatives that support business and technology objectives. In this role, you will manage multiple medium to large-scale projects, ensuring alignment with company standards, timelines, budgets, and stakeholder expectations.

The ideal candidate is a strong leader and communicator who thrives in a fast-paced environment, adapts easily to change, brings a strategic mindset, and can drive execution across cross-functional teams.

Key Responsibilities

Project Planning & Execution

• Define and clarify project scope, objectives, and deliverables.
• Develop and manage project plans, schedules, and budgets to ensure successful delivery.
• Monitor project progress and adjust plans as needed to meet timelines and objectives.
• Assist in the creation of business cases and project justifications.
• Ensure all technology solutions and services meet company standards and user requirements.

Leadership & Team Management

• Determine project team structure and define roles and responsibilities.
• Set team direction, assign work, and motivate team members to achieve project goals.
• Coordinate activities across multiple organizational functions to ensure alignment and efficiency.
• Foster a collaborative, transparent, accountable, and results-driven team environment.

Risk & Issue Management

• Identify, document, and escalate risks, issues, and dependencies.
• Develop mitigation strategies to minimize impact and ensure project success.

Stakeholder Communication & Reporting

• Serve as the primary point of contact for project sponsors, stakeholders, and senior leadership.
• Prepare and deliver clear, concise status reports and updates to project teams and executive audiences.
• Lead communications with steering committees and senior management to ensure transparency and alignment.

Qualifications & Experience

• H.S. Diploma or GED equivalent required: Bachelor’s preferred
• 4–8 years of project management experience managing medium to large-scale projects.
• Minimum of 5 years’ experience in Life and Employee Benefits Insurance required.
• Strong experience working across multiple lines of business and product areas.
• Proven ability to manage project budgets, timelines, and deliverables effectively.
• Excellent written and verbal communication skills, including executive-level communication.
• Strong problem-solving, organizational, and decision-making abilities.
• Ability to work independently with limited supervision while managing multiple priorities.

Preferred Qualifications

• Certification or coursework in Project Management (e.g., CAPM, PMP) preferred.
• Experience working in technology-driven environments or IT project delivery.

Additional Information

• Normal office environment.
• Periodic travel may be required.
• Ongoing education in Project/Program Management is encouraged and supported.

Pay Range:

• $89,800.00 - $125,500.00/annually 

Salary is commensurate to experience, location, etc.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Bill, VP of Operations at Customer.io. I'm looking for an Information Security Specialist to join our team.

As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company. Reporting to the VP of Operations, you'll work closely with IT, Compliance, and Platform Security to protect customer data, maintain our compliance posture, and help the company adopt AI tools thoughtfully and securely. This is a experienced individual contributor role — you'll be hands-on with tooling and policy, not managing a team.

We're a company that embraces AI — we use it in our product and want our team to use it to do their best work. We need someone who sees AI as an opportunity to enable, not just a risk to lock down. You'll help us build practical guardrails that let people move fast with AI while protecting customer data and staying compliant. If your instinct is to ban first and ask questions later, this isn't the right fit. If you get excited about figuring out how to say "yes, and here's how we do it safely" — keep reading.

What we value

• Pragmatic security — You focus on real risk reduction, not perfection, and avoid slowing the business down unnecessarily.
• Enablement over restriction — You default to “yes, if…” and help teams adopt tools like AI safely and confidently.
• Ownership and autonomy — You take responsibility for your domain and can operate independently in a fast-moving environment.
• Clarity and usability — You create policies and guidance that are simple, practical, and actually followed.
• Cross-functional partnership — You build trust and work effectively across IT, Engineering, Legal, and GTM teams.
• Curiosity and adaptability — You stay current on evolving threats, especially in AI and SaaS environments.
• Calm under pressure — You bring structure and clear thinking during incidents and audits.
• High standards, right-sized — You balance quality with speed and scale appropriately for a growing company.

What you’ll do

• AI Governance & Enablement — Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization. Assess data exposure risks, establish acceptable use guidelines, and help teams adopt AI confidently — not fearfully.
• Vulnerability Management — Own our vulnerability management program — scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
• Compliance — Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support. Ensure AI usage aligns with our regulatory and contractual obligations.
• Incident Response — Lead security incident response — investigate alerts, coordinate containment, document root causes, and drive improvements.
• Security Tooling — Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
• Vendor & Third-Party Risk — Conduct security reviews of third-party vendors, SaaS integrations, and AI services — evaluating data handling, model training policies, and privacy commitments.
• Policy & Standards — Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment — including clear, usable AI usage policies that people actually follow.
• Application Security Partnership — Partner with Platform Security and Engineering on application security topics — advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
• Security Awareness — Drive security awareness initiatives — phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
• Threat Intelligence — Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.

What we're looking for

• 7+ years of experience in information security, cybersecurity, or a related technical discipline.
• A pragmatic, enabling mindset toward AI — you understand the risks but you're not reflexively restrictive. You've thought critically about how organizations can use AI tools like LLMs, coding assistants, and automation responsibly.
• Hands-on experience with compliance frameworks (SOC 2, ISO 27001) — you've been through audits and know how to keep controls healthy.
• Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
• Experience with security tooling — EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
• Solid understanding of incident response processes and the ability to stay calm under pressure.
• Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
• Strong written communication skills — you can write a clear policy, a concise incident report, and a Slack message that people actually read.
• Self-starter mentality — you're comfortable working autonomously and prioritizing across competing demands.
• Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
• Experience in vendor risk assessment and third-party security reviews.
• Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,000 to $170,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute video call with Hiring Manager
• 3 x 30-minute video calls with Cross-Functional Partners (IT, Compliance, Platform Security)
• 45-minute Case & Case Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Position Summary:

The Senior Director, Risk Management, Drug Safety & Pharmacovigilance (DSPV) will report to the Vice President, Drug Safety & Pharmacovigilance and will be responsible for our Risk Management strategy and Benefit Risk Office at Vera which strives for excellence and the creation of a best practice framework. As a Risk Management Lead, you will be empowered to work cross-functionally with colleagues to establish and manage the processes for Risk Management, benefit risk, RMPs, additional Risk Minimization Measures and REMS programs and other Benefit Risk deliverables. The overall goal of the Risk Management Lead is to optimize the proactive impact made by the PV department at Vera while maximizing patient safety and minimizing/preventing patient risk.

Responsibilities:

• Serves as Project manager of the PV Risk Management System to oversee, evaluate, characterize, strategize, implement, assess and track vera’s PV Risk Management obligations, commitments and proposed minimization measures to ensure patient safety is at the forefront of DSPV.
• Provide recommendations and guidance through subject matter expertise on risk management and risk minimization strategy to an assigned therapeutic area to ensure that product risk management strategies are consistent worldwide.
• Provide recommendations and guidance through subject matter expertise on the structured benefit risk assessment framework and the development of the benefit risk assessment documentation.
• Work closely with cross-functional teams (e.g. Clinical Development, Clinical Operations, Medical Affairs, Regulatory Affairs, and Biostats) to ensure alignment of Vera’s global position for the PV risk management processes.
• Provide strategic expertise to cross-functional product team members in developing pharmacovigilance risk strategies including benchmarking and scenario planning.
• Support the development of risk management plans (RMPs) in modular format, review RMPs) and ensure alignment with Good Pharmacovigilance Practices and other applicable regulations.
• Remain up to date and well informed on all Regulatory intelligence as it relates to risk management and relay this to the Project team and the PV medical safety science team.
• Aide in the development and review risk minimization documents such as Developmental RMPs, RMPs, risk minimization measures and Risk Evaluation and Mitigation Strategy (REMS).
• Provide subject matter expertise and thoughtful contributions to qualitative and quantitative structured benefit risk assessments.
• Provide guidance on incorporation of the patient’s perspective into benefit-risk activities (e.g. Real-World Evidence studies with Medical Affairs).
• Collaborate with PV Physician Leads, Clinical Leads, PV scientists and Clinical Research Scientists, and others cross-functional teams on benefit risk assessment strategy.
• Develop and provide recommendations for appropriate risk management interventions such as direct healthcare professional communications, educational materials, controlled access program.
• Provide guidance and drive the creation of tracking risk management commitments including utilization of a tracking spread sheet or platform and improvement assessments
• Monitor and report risk management metrics to ensure compliance.
• Provide centralized support, training, and leadership for safety and cross-functional members who work on risk management plans and risk minimization activities.
• Support inspections and audit activities internally and externally with regards to risk management processes.
• Perform other duties as defined in standard operation procedures or requested by supervisor.
• Work with PV Physician and PV Scientists to aide in the proper characterization and classification of Risk from initial signal to evaluation, validation, implementation in study documents, protocols, IBs, ICFs, and RMPs.
• Work with VP of DSPV, PV Physicians and PV Scientists on any Regulatory Submission/filing for BLA, SBLA, MAA, etc. to be sure that risks are reflected properly and carried through to support filing activities.
• Oversee risk components of Aggregate reports like DSUR, PBRER etc.
• Work with PV Physicians and PV Scientist in risk presentations at safety Governance meetings (MSRB & MSRC) to ensure proper communication of risk is achieved and proper course of action is followed.
• Manage and oversee any outsourced RMP related activities to external vendors.

Qualifications:

• PhD/Pharmacist/ PharmD/DO/MD with 12+ years of experience.
• Minimum 5-10 years in PV/safety OR clinical development preferred.
• Minimum 5-10 years of pharmaceutical industry/drug development experience.
• Pharmaceutical industry experience, with exposure to PV risk management, additional risk minimization measures, and/or REMS programs preferred.
• Strong track record of scientific and analytical thinking.
• Experience presenting at meetings is desirable.
• Work with integrity and work proactively in a fast-moving environment.
• Good Critical thinking skills. Ability to use good analytical/judgment skills to understand, analyze, and communicate.
• Project Management Skills with ability to manage both time and priority constraints and to manage multiple priorities simultaneously.
• Attention to detail, computer literacy, knowledge of safety databases.
• Good working knowledge of all the functions within PV from PV operations onto medical safety science and all processes in between.

Position Summary:

The Associate Director, Clinical Quality Assurance, will report to the Executive Director, Quality Assurance. The Associate Director, Clinical Quality Assurance serves as a key quality partner to clinical study teams and provides quality oversight of clinical development activities. This role contributes to strengthening a maturing Quality Management System (QMS) by identifying quality risks, supporting risk-based decision making, and ensuring quality practices are effectively implemented across clinical programs.

The Clinical Quality Assurance organization partners with Clinical Development and cross-functional stakeholders to promote and maintain high-quality clinical research practices across the drug development lifecycle. The function provides quality oversight to ensure clinical trials are conducted in compliance with global regulatory requirements and that the organization maintains continuous inspection readiness.

This role provides proactive Clinical Quality Assurance oversight for clinical studies and development functions. The individual partners closely with Clinical Operations, Pharmacovigilance, Data Management, Regulatory Affairs, and other development function and  serves as a key member of study teams, helping identify quality issues and risks,  and reviews quality events, investigations, and CAPAs; analyzing quality signals across studies and vendors that support risk-based decision making, and ensuring quality management practices are appropriately implemented throughout the clinical trial lifecycle.

The role operates with a high degree of independence in evaluating quality risks and compliance considerations while collaborating closely with cross-functional teams to support effective implementation of quality practices across clinical development programs.

The position contributes to strengthening the organization’s maturing Quality Management System (QMS) by supporting procedural governance, audit program oversight, and quality process improvement initiatives.

Responsibilities:

• Serve as the Clinical Quality Assurance representative on assigned clinical study teams, providing proactive guidance to ensure clinical trial conduct aligns with GCP and regulatory expectations.
• Provide oversight of clinical quality events, investigations, and CAPAs, ensuring appropriate root cause analysis, corrective actions, and identification of systemic quality trends.
• Analyze quality signals across studies, vendors, and operational processes to identify emerging risks and recommend mitigation strategies.
• Contribute to governance of the clinical audit program, including risk-based selection of audits and oversight of Audit CAPA follow-up. Execution of audits is performed by the audit function.
• Serve as a quality interface with CROs and vendor quality representatives to ensure appropriate management and resolution of quality issues.
• Support inspection readiness activities and provide first-line Clinical QA support during sponsor regulatory inspections, including preparation and follow-up actions.
• Review and provide input on new or revised SOPs and controlled documents to ensure alignment with regulatory requirements and consistency across organizational procedures.
• Provide input on training assignments and training matrices to ensure procedures are appropriately implemented across functional roles.
• Participate in process improvement initiatives that support the development and strengthening of the Quality Management System, including the evaluation, assessment, and implementation of quality governance, processes, and systems.

Qualifications:

• Bachelor’s degree in life sciences, pharmacy, or related scientific discipline required. Advanced degree preferred.
• Approximately 8+ years of industry experience, including leadership in clinical quality oversight or quality governance.
• Strong applied knowledge of global GxP regulations applicable to clinical development, including:
  • Good Clinical Practice (GCP)
  • Good Pharmacovigilance Practice (GVP)
  • Good Laboratory Practice (GLP)
  • GMP experience is not required for this role
• Experience with the following is desired:
  • Quality management and oversight of clinical trials
  • Quality event and CAPA management
  • Regulatory inspection readiness and inspection support
  • Risk-based quality management approaches
  • Planning of clinical audits (including sites, internal audits)
  • Developing metrics and reviewing issues for quality signals and trends
  • SOP governance through controlled document reviews
  • Training matrix or training governance activities
• Relevant certifications such as RQAP, CQA, CCRC, or RAC are considered a plus.

ABOUT THE ROLE:

In this role, you'll play a key part leading the Spanish sales team in driving revenue growth by partnering with agencies, direct clients and managing a team of high performing sales people in Spain. If you're an enthusiastic X user with relevant experience in digital advertising, people leadership, agency partnerships, and a proven track record of building strong customer relationships, we invite you to explore this opportunity to contribute to X's advertising sales and agency development.

RESPONSIBILITIES:

• Generate revenue growth for X by managing industry sales across key verticals and agency partnerships, via direct client and agency relationships.
• Lead, manage, and inspire a high-performing sales team, including Client Partners, Client Account Managers, and agency-focused team members, to consistently deliver strong sales results and meet quarterly targets.
• Actively coach and develop the team on core sales competencies, while partnering with Market Leads, Global Agency Team, Revenue Finance, Sales, and cross-functional (XFN) teams to build and execute cohesive strategy for the Spanish Market.
• Own quarterly regional sales forecasts, planning, and execution to drive incremental revenue.
• Build trusted partnerships, expand and deepen relationships, and facilitate active communication between agencies, clients, and X, including developing strategic relationships across all agency types (creative, media, social, etc.) to deliver optimal value through trading agreements and program execution.
• Use in-depth industry, vertical, and agency knowledge to build winning strategies, remove blockers, maximize revenue, and provide thought leadership in the market and key sectors.
• Develop and execute trading strategies for local collaborative agreements that drive revenue for X and value for agencies and clients.
• Develop and deliver educational bootcamp-style training on X products, brand safety tools, best practices, and how individuals use X to inspire authentic brand applications.
• Ensure agencies' and clients' voices, opinions, ideas, and feedback are conveyed back to X's Marketing, Product Development, and wider business teams, including input on sales materials, advertiser insights, and new products/features.
• Partner with sales teams on support plans, growth strategies, and day-to-day matters to increase revenue from existing accounts, unlock new advertisers, and develop first-class programs to uplevel creative thinking and deliver positive business impact.
• Discover and showcase great X usage stories and evidence to shape the agency, brand, and media world's understanding of how brands can use X.
• Build and maintain strong relationships with all key stakeholders across clients and agencies.
• Report on revenue, understand macro trends and internal forces impacting the business, and provide these insights back to the wider organization.
• Provide deep vertical, product knowledge, and insights to drive creative and long-term improvements to X's overall platform offering.

BASIC QUALIFICATIONS:

• A deep understanding of both performance and brand marketing, as well as the wider online advertising industry, with a focus on tools and technologies that enable ad serving.
• 15+ years of proven experience in digital media sales, marketing, agency partnerships, or media sales, with specific expertise across the Spanish market and EMEA verticals.
• Demonstrated ability to think strategically about industries, product sets, and complex agency structures.
• Deep expertise in social media platforms, including demonstrated experience in X best practices.
• Strong client-facing, sales, and commercial skills, with experience in partner/agency management, business development, negotiations, and direct advertiser sales, including strategic partnerships.
• Familiarity with agency holding companies and strong relationships across the agency landscape.
• Experience successfully working with Sales XFN teams, Product, Engineering, and Marketing groups to develop comprehensive forward-looking plans and execute them with strategic and tactical initiatives.
• Track record in building, managing, and coaching a high-performing sales team, as well as building senior client and agency relationships.
• Ability to partner within cross-functional teams, consult, bring ideas to the table, and build internal networks for collaboration across teams.
• Strong writing, copy editing, communication, and presentation skills, including proficiency in PowerPoint and Keynote.
• A self-starter who takes initiative, is action-oriented, and can balance quick turnaround with long-term strategic efforts; flexible and effective in dealing with changes in priorities, ambiguity, or obstacles.
• Comfortable with a fast-paced, always-on, start-up environment.
• Team player with a positive and dynamic personality.
• Strong planning and organizational capabilities.
• Alignment to X’s vision and core values.

The Senior Project Manager leads multiple complex data initiatives, ensuring delivery aligns with organizational technology standards, business objectives, and user requirements. Operating with limited supervision, this role is responsible for planning, execution, and oversight of projects across data platforms, analytics, and reporting solutions.

This role partners closely with data engineering, analytics, and business teams to deliver scalable, high-quality data solutions that support enterprise reporting and insights.

Key Responsibilities

• Oversee the successful execution of multiple large-scale projects
• Ensure all IT solutions and services meet company standards and user requirements
• Define and clarify project scope, goals, and deliverables
• Develop and maintain detailed project plans and schedules
• Establish and monitor project budgets
• Identify, document, and escalate risks, issues, and dependencies
• Determine project team structure, roles, and responsibilities
• Lead and motivate cross-functional project teams
• Coordinate activities across multiple organizational functions
• Assign work and ensure deliverables are completed according to plan
• Monitor project progress and adjust plans as needed
• Prepare and deliver comprehensive project status reports
• Communicate effectively with project sponsors, stakeholders, and senior leadership
• Ensure consistent project reporting and governance standards are met

Data Platforms & Analytics Delivery

• Oversee delivery of data warehousing, BI, and analytics initiatives aligned with business reporting and insight needs
• Drive timelines, dependencies, and communication across data engineering, analytics, and business teams
• Ensure data governance, quality, and consistency across systems and reporting layers
• Support the implementation and enhancement of enterprise data platforms within Azure and related ecosystems
• Partner with technical teams to ensure scalable, reliable, and secure data solutions

Leadership & Collaboration

• Act as the primary point of contact for project sponsors and senior leadership
• Foster strong relationships across all lines of business
• Provide guidance and direction to team members and stakeholders
• Drive accountability and performance within project teams

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 4+ years of project management experience
• Proven experience managing multiple projects simultaneously
• Strong leadership, communication, and organizational skills
• Experience working across cross-functional teams
• Certification in Project/Program Management preferred (e.g., PMP, CAPM)

Pay Range

• $89,800.00 - $125,500.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

The Senior Project Manager leads multiple complex projects, ensuring delivery aligns with organizational technology standards, business objectives, and user requirements. Operating with limited supervision, this role is responsible for planning, execution, and oversight of projects, including budgets, schedules, resources, and stakeholder communication.

This role also plays a critical part in advancing AI initiatives, ensuring responsible, scalable, and value-driven implementation of artificial intelligence solutions across the organization.

Key Responsibilities

• Oversee the successful execution of multiple large-scale projects
• Ensure all IT solutions and services meet company standards and user requirements
• Define and clarify project scope, goals, and deliverables
• Develop and maintain detailed project plans and schedules
• Establish and monitor project budgets
• Identify, document, and escalate risks, issues, and dependencies
• Determine project team structure, roles, and responsibilities
• Lead and motivate cross-functional project teams
• Coordinate activities across multiple organizational functions
• Assign work and ensure deliverables are completed according to plan
• Monitor project progress and adjust plans as needed
• Prepare and deliver comprehensive project status reports
• Communicate effectively with project sponsors, stakeholders, and senior leadership
• Ensure consistent project reporting and governance standards are met

AI Project Management & Governance 

• Define and manage project roadmaps for AI initiatives, aligning technical milestones with business value delivery
• Facilitate intake and prioritization of AI use cases, including feasibility assessment, data readiness, and expected ROI
• Establish and enforce AI project governance, including documentation standards, model lifecycle management, and auditability
• Partner with data science, engineering, and business teams to ensure successful deployment and adoption of AI solutions
• Manage vendor relationships and third-party AI tools and platforms, where applicable

Leadership & Collaboration

• Act as the primary point of contact for project sponsors and senior leadership
• Foster strong relationships across all lines of business
• Provide guidance and direction to team members and stakeholders
• Drive accountability and performance within project teams

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 4+ years of project management experience
• Proven experience managing multiple projects simultaneously
• Strong leadership, communication, and organizational skills
• Experience working across cross-functional teams
• Exposure to or experience with AI, data, or advanced analytics initiatives preferred
• Certification in Project/Program Management preferred (e.g., PMP, CAPM)

Pay Range

• $89,800.00 - $125,500.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

About the role

We’re looking for a Sr. Product Manager, Retention to own and evolve the systems that power our direct-to-consumer subscriber experience at Grüns.

This role will serve as the primary owner of our subscription platform and the broader subscriber experience across our ecosystem. The goal is simple but ambitious: make subscribing to Grüns the most compelling way to engage with our brand — delivering a premium, membership-like experience that goes far beyond convenience or discounts.

You will lead the strategy, experimentation, and day-to-day optimization of subscription touchpoints, including cancellation flows, subscriber perks, portal experiences, and rewards. This role will also play a key role in shaping and building our loyalty and rewards program so that it works seamlessly with subscriptions to drive engagement, repeat purchase, and long-term customer value.

Reporting into our Director of Retention & Lifecycle - this is a highly cross-functional role that partners closely with Retention, Ecommerce, CX, Product, and Engineering teams. 

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
• Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
• Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
• Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
• Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
• Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
• Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
• Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
• Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
• Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
• Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosyste

We're looking for someone who:

• Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
• Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
• Is comfortable configuring and managing complex subscriber flows inside subscription platforms
• Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
• Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
• Has experience improving subscription retention, cancellation flows, or subscriber engagement
• Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
• Understands the economics of subscription businesses and how retention programs influence long-term growth

Approach to the role:

• You think about subscriptions like a product, not just a marketing channel.
• You see loyalty as part of a broader membership experience rather than a standalone program.
• You are highly strategic but deeply execution-oriented, able to translate ideas into experiments, flows, and improvements.
• You are obsessed with understanding customer behavior and what truly drives retention and engagement.
• You are comfortable navigating complex systems and problem-solving within software platforms.
• You think commercially and understand the impact retention programs have on LTV and margin.
• You are collaborative, proactive, and confident operating in ambiguous environments.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $130,000-$150,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

eClinical Solutions is committed to driving innovation in clinical trials through a better approach to data management and data analytics. We use the eClinical Solutions technology platform, elluminate, throughout the data management process to accelerate timelines for our clients and automate manual processes. We believe in a more agile approach to data management using our core technology elluminate - enabling our life sciences clients to proactively manage their clinical programs and make decisions. 

You will make an impact: 

As a Senior Clinical Data Manager (Sr. CDM) you will independently act as a study lead and are responsible for the oversight, maintenance, and management of clinical trial database(s) for assigned projects through the full data management process life cycle. You are viewed as the CDM expert and will serve as the primary liaison between eClinical personnel and Sponsor personnel. You will create and oversee the database design specifications, validation, maintenance/data cleaning, and closeout activities of project-specific clinical trial databases. As a Senior Clinical Data Manager, you may delegate tasks/responsibilities to multiple team members in multiple projects. You will provide ongoing project oversight to ensure proper planning and timely completion of high-quality Sponsor deliverables. 

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. 

Your day to day: 

• Primary representative for eClinical Solutions and sponsor data management interaction
• Responsible for monitoring and ensuring adherence to study timelines and deliverables 
• Accountable for the overall quality of data management activities and deliverables at the study or program level 
• Ensure efficiency and consistency for data management tasks across programs 
• Communicate with global study teams 
• Participate in client study kickoff and closeout/lessons learned meetings 
• Create materials for and present at Investigator Meetings 
• Develop content and deliver Sponsor CRA and/or site training 
• Delegate tasks, support and provide guidance to study data management team 
• Oversee and/or develop data management documents including DMPs, eCRF Completion Guidelines, CRFs, and Help Text 
• Oversee and/or Develop Internal System Testing (IST) plan for database/user roles/edit check specifications 
• Participate in Internal System Testing (IST) on the database/user roles/edit check specifications 
• Assist with preparation for implementation of a centralized data management platform for strategic data cleaning and reporting 
• Utilization of centralized data management platform including graphical patient profiles and operational analytics 
• Compile the sponsor UAT package 
• Oversee and/or perform data review as documented in the Data Management Plan and Data Validation Specifications 
• Oversee and/or perform manual review/QC checks as listed in the Data Validation Specifications exception listings and reporting tools 
• Oversee and/or perform data review for overall consistency and accuracy 
• Oversee and/or perform vendor data reconciliation (e.g., IVRS, laboratory data) with the clinical database 
• Oversee and/or perform query processing/resolution 
• Provide ongoing data management reports and metrics 
• Oversee and/or develop specifications and collaborate with programming for programming and QC of manual listings, external data reconciliation, metrics and custom reports as needed throughout the study 
• Define and develop specifications for database, programming and/or edit check changes as needed throughout the study 
• Track data management issues and ensure follow up to resolution 
• Identify data issues and/or data trends, communicate to the Clinical Data Management team and Sponsor, assist with development and implementation of action plan 
• Maintain data management study documentation 
• Perform steps pertaining to database freeze/lock and coordinate all related activities 
• Ongoing evaluation of process and participate in process improvement 
• Assist in the creation and review of SOPs, WIs, and training materials 
• Mentor junior level staff and peers on all associated tasks within a study 
• Participate in proposal defenses 
• Perform other duties as requested by management 

Take the first step towards your dream career. Here is what we are looking for in this role. 

Qualifications: 

• Bachelor’s degree in Pharmaceutical/Biotechnology or higher in health-related field preferred 
• 8+ years in Clinical Data Management experience preferred  
• Knowledge of ICH/GCP guidelines, 21 CFR Part 11, clinical trial methodology 
• Strong project management experience and project team leadership skills including work planning and work delegation 
• Experience with EDC and performing data management activities 
• Excellent verbal and written communication skills 
• Proficiency in Microsoft Office Applications, specifically MS Project and MS Excel 
• Experience with EDC and Clinical Data Management Systems  

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! We have also received numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. See all the details here: https://topworkplaces.com/company/eclinical-solutions/

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

Lead Product Manager – Card Issuing

We’re looking for a Lead Product Manager – Card Issuing to build and scale our card issuing platform from 0→1. This is a highly strategic and execution-driven role responsible for launching and evolving our card program, working across banking partners, payment networks, processors, and internal teams to deliver a best-in-class card experience.

You’ll own the end-to-end product strategy and execution for card issuing, from infrastructure and program setup to consumer-facing experiences and card lifecycle management. This role is ideal for a product leader who has successfully launched card programs before, understands the complexities of payments infrastructure, and thrives in fast-paced fintech environments.

If you’ve built card issuing products at a leading fintech, neobank, or crypto platform, and enjoy solving complex financial infrastructure problems while delivering elegant consumer experiences, we’d love to talk.

What You’ll Do

• Own the 0→1 development and launch of our card issuing program, including physical and virtual cards.

• Define and execute the card issuing product roadmap, from infrastructure and integrations to user-facing features.

• Work closely with issuing banks, payment processors, and card networks (Visa/Mastercard) to launch and scale our card program.

• Lead the development of core card functionality, including card provisioning, tokenization, authorization flows, controls, dispute handling, and lifecycle management.

• Build and optimize consumer card experiences, including card activation, spending controls, notifications, and transaction visibility.

• Partner deeply with engineering, compliance, risk, and operations to design reliable and compliant payment flows.

• Drive integrations with wallets, crypto infrastructure, and digital asset products where relevant.

• Translate complex payments infrastructure into simple, trusted consumer experiences.

• Monitor card program performance including authorization rates, fraud metrics, transaction success, and operational reliability.

• Collaborate with external partners and vendors to ensure seamless integrations and operational excellence.

• Identify opportunities to improve card economics, product differentiation, and user engagement.

What We’re Looking For

• 8+ years of Product Management experience, with meaningful time spent in fintech or payments.

• Direct experience launching or scaling a card issuing program (0→1 or major rebuild).

• Deep familiarity with card issuing infrastructure, including banks, processors, and card networks.

• Experience working with authorization flows, transaction lifecycle, disputes, and card controls.

• Strong understanding of payments architecture and financial systems.

• Ability to operate in fast-moving startup environments with high ownership and ambiguity.

• Proven ability to work cross-functionally with engineering, compliance, operations, and external partners.

• Strong product instincts and ability to translate complex systems into great user experiences.

• Preference for candidates who can work hybrid in our NYC office. 

Nice to Have

• Experience with crypto products, wallets, or digital asset platforms.

• Prior work on neobanking, embedded finance, or modern fintech infrastructure.

• Experience integrating with wallets such as Apple Pay / Google Pay.

• Familiarity with BIN sponsorship, program management, and card program compliance.

• Background working in high-growth fintech or early-stage startups.

Why Join Us

• Competitive salary + equity plan

• 21 days PTO

• Flexible benefits: annual medical allowance, productivity allowance, gym membership/personal well-being subsidy

• Annual team retreat trip

• Work alongside a team backed by Sequoia Capital with a healthy runway

Compensation

The base salary for this role is between $175,000 and $225,000, depending on experience, skills, and level.

In addition to base salary, this role is eligible for:

• Performance-based bonus

• Equity options

Total compensation is competitive and aligned with market benchmarks for high-growth technology companies.

Osmosis Regional Lead (RL)

About Osmosis

At Osmosis, we believe that everyone who cares for someone can learn by Osmosis. Our global team's mission is to empower clinicians and caregivers with the best learning experience possible, increase healthcare capacity, and ultimately improve patient outcomes. In 2021, we partnered with Elsevier - the world’s leading publisher and health information company. Together, we’ve translated our content into more languages and expanded our international reach all while continuing to create up-to-date content that supports today’s healthcare learners through their educational journey. We are excited to keep working towards our goal of educating a billion people by 2025 and creating a more caring world by developing the most caring people!

About the Program

As a Regional Lead (RL), you will serve as a key member of the Osmosis team and a leader on your campus! Over the course of an academic year (from August 2024 to April 2025), you’ll guide a  group of students through our programs as they lead events at their school, publish blogs and social media content with Osmosis, connect with healthcare students around the globe, and improve medical education through feedback, hackathons, and creative innovation! You’ll help advance our mission of empowering clinicians and caregivers around the world and spread the Osmosis values to help create a more caring world! 

Who You Are

• Previous enrollment and strong performance in either the OMEF or ONSA programs
• Current or former Osmosis Prime subscriber with at least 3 months of usage
• Current health professional student [MD, DO, MBBS, DDS, PharmD, NP, PA, etc] with a strong academic standing
• Attended the 4 monthly meetings and completed 4 monthly surveys.
• Completed at least 25 referrals and hosted 1 event
• Received 260 points and your certificate of completion
• Reliable and detail-oriented leader who can commit at least 10 hours a month to supporting your team and engaging in the program at a higher level
• Passionate and creative leader who imagines more to improve medical education and healthcare outcomes
• Lifelong learner who reaches further and wants to develop professionally
• Mission and values-aligned teammate who can build and foster relationships with Osmosis teammates and a global medical community

• Proactive and solutions-oriented teammate who has a bias towards action and solving problems collaboratively.

What You’ll Do:

• Serve as the main contact, advisor, and manager for OMEF/ONSA students in your cohort:
  • Meet 1:1 within the first two weeks of the program start date
  • Share resources that are relevant to their education and needs
  • Successfully onboard your new students and engage them from day 1
• Build strong relationships with the students in your cohort and regularly check-in via messages and video check ins
• Attend all required meetings
  • Attend monthly 1:1 with Community Managers
  • Attend 1 of 2 monthly community meetings 
  • Attend our monthly Regional Lead meeting along with completing the monthly RL survey
• Lead a special project or take on leadership of a specific area related to Osmosis or the programs (e.g. Event planning, University Partnerships, etc.) 
• Spread joy within our community by embodying our six core values; collaborate with the fellows in your cohort to find more ways to spread Osmosis culture and values to our students in their universities.
• Assist the Osmosis Team with additional projects as needed

What You’ll Receive

• Earn FREE access for up to 6 months of Osmosis Prime (valued at $179 USD)
• Build your resume by being part of this exclusive leadership program. Receive a certificate of completion for completing requirements and even a letter of recommendation for outstanding performance. After the program you may have opportunities to grow into leadership roles within the program or other roles at Osmosis.
• Get access to exclusive resources and Osmosis Staff - Work on special projects directly with the Osmosis team and enjoy direct access to mentors in our network.
• Have your voice heard and influence the direction of Osmosis health education offerings by sharing your feedback and experience regularly.
• Be a leader among your classmates. Help your classmates succeed by sharing resources, hosting events, and publishing relevant content about your experience.
• Broaden your network and form connections with Thought Leaders in Health Education, as well as with fellow students at different programs around the globe!
• Publish articles and content - Osmosis has a large audience of health professional students who are eager to hear your stories, tips, and advice. Build your personal brand through social media posts, blog articles, webinars, and more! 

To apply, please submit the following:

• Resume or LinkedIn 
• Average GPA for the last academic year
• Amount of hours you can to commit to the program each month
• Why you are interested in the Regional Lead position and examples of how you contributed to the program in the past 

ABOUT THE ROLE

Under the guidance of an engineering manager or field service manager, act as a team design application engineer and regular field implementation. As a fully competent engineer the primary goal of the Electrical Design Engineer is to apply sound and diversified knowledge of engineering principles and practices in broad areas of assignments in related fields and to develop broad multi-task, electrical substation experience to effectively manage medium to large sized EPC projects. 

Some of the responsibilities you can expect include the following: 

• Independently make decisions regarding engineering problems and methods.
• Utilizing intuition and innovation independently solve design problems.
• Instill a professional image with all dealings with Equisales clients, as well as interpersonal relationships with team members. Provide encouragement, insight, mentoring and challenge to team members under your supervision.
• Utilizing advanced techniques, precepts and practices of the engineering field and related sciences and disciplines, independently carry out engineering assignments based on the International Electrical Codes (IEC) as well as American National Standards Institute (ANSI).
• Coordinate QA/QC design reviews as well as final sign-off of documents issued for procurement and construction.
• Perform detailed electrical design and system studies for medium to extra high voltage substation facilities and power systems including load flow studies; short circuit studies; protective relay coordination and protection studies and other specialized analysis associated with power system engineering, including but not limited to, AC/DC loading calculations and battery/charger sizing.
• Develop the one-line diagrams, AC/DC control schematics, wiring drawings, and cable schedules.
• Develop control building along with relaying and metering specifications.
• Travel to job site required.

ABOUT YOU

• BSEE or BSCE with minimum 5 years’ experience, or an M .S. degree in engineering with sufficient experience required for advancement as determined by management, or a combination of applicable education and experience as determined by management; professional registration or expectation of achieving professional registration within a specified time period.
• While performing the duties of this position the employee is frequently required to sit for long periods of time; occasionally lift a maximum of 20 pounds; specific vision abilities required by this job include close vision, color vision, ability to adjust focus.
• Occasional travel.
• FLSA STATUS: Exempt.

ABOUT THE WORK ENVIRONMENT

This role is remote with travel to our various Data Center locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us

About the Role

The Senior Medical Director, Clinical Development will be the clinical and medical strategic lead of one or more clinical trials for DNTH212.

Reporting to the SVP, Clinical Development, you will steer the preparation, review and execution of clinical study synopses and protocols, investigator brochures, and clinical study reports; review SAPs and TLF shells, guide the evaluation of emerging clinical trial data, oversee/guide the data interpretation and data mining, and ensure assigned studies are conducted according to GCPs and SOPs. You will act as a the medical monitor in close collaboration with the CRO medical and clinical monitors, ensure timely recruitment in collaboration with clinical operations, oversee/guide in conducting literature searches and reviews, meta-analyses, and publishing data. You must have experience with Rare Diseases or Rheumatology within the biotechnology or pharmaceutical industries.  

This is a unique opportunity to join a growing organization with an expanding pipeline and lead clinical strategy for auto-immune indications. We are building a culture of individuals who hold our core principles at the center of our operations, with the goal to elevate the care of our patients’ lives. We are open to you working remotely.

Key Responsibilities

• Providing clinical leadership and strategic medical input for all clinical deliverables in the assigned project or section of a clinical program.
• Leading development of clinical sections of trial and program level regulatory documents.
• Driving execution of the program and/or clinical trial in partnership.
• Supporting the Senior Vice President, Clinical Development by providing medical input into Clinical Development Plan (CDP) and Clinical Trial Protocol (CTP) reviews and contributing to/driving development of disease clinical standards for new disease areas.
• Literature review, KOL interactions, attending scientific meetings, and presenting the clinical development plan to the relevant internal stakeholders to help shape the new indication selection process.
• Leading the protocol development for the new selected indication/s, working closely with the relevant external and internal stakeholders.
• As a medical specialist, supporting and leading interactions with external and internal partners and decision boards.
• Medical monitoring of the assigned clinical trial/s, data and safety review and working closely with the clinical operations, and external partners to oversee conduct of the assigned clinical trial/s.
• Working closely with the internal and external stakeholders as well as the clinical sites, and investigators to help ensure timely recruitment.

Experience

• MD with board certification in US, with clinical experience in Immunology or Rheumatology.
• 8+ years of previous experience in clinical research in the CRO/ biotech/ pharma setting preferred. Experience in rare diseases, neurology is highly preferred.
• Proven ability to work with cross functional teams, study vendors and clinical trial sites.
• Strong business communication skills, written and verbal, and comfortable with giving presentations internally and externally.
• Knowledge – thorough understanding of GCP/regulatory requirements.
• Proactiveness – the ability to identify challenges and risks and implement appropriate actions with some supervision.
• Motivation – highly motivated and self-starter; able to organize and perform complex tasks with minimal supervision.
• Collaboration – to coordinate activities of internal cross-functional study team as well as external vendors as applicable.
• Open-mindedness – listen to ideas from others and seek guidance when applicable; inform manager as situations arise to brainstorm and seek best solutions.

Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy, including gene-edited cell therapy, which may be a promising option for patients with cancer.

Overview

The Senior Clinical Trial Manager (CTM) in the Research Alliances team will independently lead and is accountable for the planning, execution, management, and reporting of clinical projects supporting Iovance commercial activities, including Expanded Access Programs (intermediate EAP, single-patient and Ex-US Access Programs) and Phase 4 post marketing studies.  In addition, the Sr. CTM/CTM will provide operational leadership for studies within a growing portfolio of Investigator Sponsored collaborations and other non-clinical collaborative research initiatives involving lifileucel and Proleukin. This position works very closely with external vendors, HCPs, as well as multiple Iovance teams: Commercial, Medical Affairs, Regulatory, Safety, Clinical, Biometrics, Quality, Legal, Quality, Supply Chain & Logistics and Manufacturing. 

The ideal candidate will have clinical operations experience within the pharma/biotech arena, be self-motivated, and able demonstrate the ability to manage complex programs independently while collaborating effectively in a dynamic, agile, and evolving organization.

Essential Functions and Responsibilities

• Oversee the timely activation, execution, and management of Expanded Access Programs (EAPs) that support commercial launch activities at authorized treatment centers 
• Leads the activities for the timely activation, execution, and management of Post Marketing study
• Oversee the timely activation, execution, and management of ISTs/non-clinical research projects
• Ensure Sunshine Act reporting data for lifileucel and Proleukin products across Research Alliances programs are collected
• Works closely with Legal to initiate CDAs, clinical trial and service agreements, amendments and change orders for EAPs, Phase 4, Investigator-Sponsored and non-clinical collaborations.
• Manages external contract research organizations involved with EAPs and Phase 4 who will have responsibility for site interaction, site monitoring, patient schedule management, data collection/management, central IRB interaction, and clinical site contracts.
• Oversee drug supplies, co-therapies, and lab supplies for clinical and non-clinical collaboration studies and EAPs.
• Reports to Iovance teams on study status, activity and site/vendor performance. Develops and maintains dashboards and trackers to communicate progress and risks.
• Ensure that Investigative sites submit monthly enrollment logs, safety listings, database transfers and quarterly reports or as required in the study agreements.
• Responsible for the writing and updating workflows, manuals, consent forms, and technical documents to support EAPs, Phase 4, ISTs/collaborations and non-clinical studies.
• Organizes and documents decisions of routine meetings with internal teams, CROs and Investigator/research teams.
• Collect and maintain essential regulatory documents.
• Contribute and lead process improvements by updating or developing SOPs and Work Instructions.  
• Performs additional job-related duties as required to support successful program execution.
• Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.
• Perform other miscellaneous duties as assigned. 

Travel - 15% of the time.

Required Education, Skills, and Knowledge

• Bachelor’s degree in health or science-related area with 7+ (Sr. CTM) or 5+ (CTM) years of clinical operations experience in the pharmaceutical or biotech area. Or an equivalent combination of education and relevant experience
• Demonstrated ability to independently initiate and manage Expanded Access Programs and Phase 1–4 clinical trials
• Proven track record of building and maintaining effective relationships with investigative sites and site personnel
• Excellent written and verbal communication skills, with the ability to collaborate across internal and external stakeholders
• Demonstrated ability to work independently, adapt to changing priorities, and manage multiple programs in a dynamic, result-driven environment
• Knowledge of US and Global Regulations and Guidance (ICH-GCP, FDA-CFR)
• Experience in data collection, review and monitoring Phase 1-4 clinical studies
• Demonstrated experience leading phase 1-4 clinical trials and supporting ISTs.
• Demonstrated success in managing clinical studies within timeline and budget.
• Strong interpersonal communication (verbal and written) with the ability to build strong relationships with peers and partners within and across functional teams to engage in high performance.
• In-depth knowledge of Microsoft Office, including MS Word, MS Excel, MS PowerPoint, and MS Outlook
• Previous experience with EDC systems (eClinical, Medidata RAVE, InForm), and electronic Trial Master File systems
• Requires working knowledge of Good Clinical Practices, Food and Drug Administration regulatory reporting requirements, and the regulations and laws governing the pharmaceutical industry (e.g., compliance, Sunshine Act)

Preferred Education, Skills, and Knowledge 

• Oncology/immunotherapy experience
• Phase 4, Expanded Access Program experience

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request accommodation.

The physical demands described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals to perform these functions.

• Ability to remain in a stationary position for extended periods
• Ability to move about within an office or remote workspace and exert up to 10 pounds of force occasionally
• Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and extensive reading
• Repetitive motion involving wrists, hands, and/or fingers
• Ability to communicate effectively to exchange information
• Cognitive: Ability to engage in analytical, conceptual, and problem‑solving activities in a dynamic business environment 

Work Environment

This role operates in a professional office or remote work environment and requires routine use of standard office equipment and technology. Employees working remotely are expected to maintain a safe workspace free from recognized hazards.

#LI-remote

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones". This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention, rather than letting only tech giants benefit. What sets us apart is our inclusive approach - converting users into earners, facilitating over $150M in earnings and savings, while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries. 

​​Mode Mobile is proud to stand as the #1 Fastest Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500, and ranked #2 across all sectors.

For additional insights check out the information about our reward-based super app, Mode Earn App, that also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Role

Mode Mobile is seeking a Senior Product Manager to lead product strategy and execution for a recently acquired multimillion dollar utility app. Over time, you’ll expand your ownership to other newly acquired and organically developed mobile applications. This is a senior-level, high-ownership role for a proven product leader who combines business acumen, operational excellence, and user empathy.

You will be responsible for continuing to grow and optimize a mobile app with over 2M DAU with annual revenue exceeding $10M. And as you take on new products, you’ll work to identify high opportunity strategies that can drive growth and profitability, driving meaningful business outcomes.  You will work closely with the Director of Product and General Manager of your business unit, cross-functional teams, and executives to establish the roadmap, lead teams, and set the bar for world-class product management.

Key Responsibilities

• Define and lead a vision for your products that aligns with organizational goals
• Develop strategic product-feature roadmaps and drive execution from concept to scale by analyzing and implementing best-in-market trends and out-of-the-box ideas.
• Collaborate with Engineering, Design, User Acquisition, Monetization, and Data teams to deliver value-driven, measurable results.
• Own business and product performance, including revenue, engagement, conversion, retention, and P&L outcomes, and financial forecasts.
• Conduct ongoing experimentation, user and competitor research to support strategic decision making that drives monetization and user growth
• Provide visibility into business performance and communicate results clearly to executive stakeholders and the broader organization
• Serve as a role model and standard-setter for product excellence for your cross-function team

Who You Are

• A strategic, business-minded product leader with deep understanding of P&L ownership and revenue drivers.
• A self-starter who thrives in ambiguity and operates with high accountability in driving efficient product pipelines.
• Experienced leading product dev teams to drive engagement and impact on the product and business.
• Expert at balancing user value with business impact, ensuring that both scale together.
• Skilled at using data, A/B experimentation, and intuition to make the best possible decisions.
• A natural collaborator who communicates effectively across all levels of the organization.
• Alignment with our core values:
  
  • ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
  • Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
  • Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
  • Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
  • Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

Qualifications

• 7+ years of professional product management experience, including 3+ years of independently owning a product / business line.
• Proven experience managing products with P&L accountability and delivering measurable business outcomes.
• Experience in mobile app ecosystems, with strong understanding of  subscription, IAP, and IAA monetization strategies. Experience with utility apps, rewarded ecosystems, social and gaming apps is a plus.
• Demonstrated success within multi-app portfolios.
• Strong analytical skills; proficiency in data tools such as Mixpanel, Google Sheets, and business performance dashboards.
• Excellent written and verbal communication, capable of influencing at the executive level.

Why This Role Matters

If you want a role that is high-impact, this is the one for you. You’ll be the ringleader for one of Mode’s most successful mobile apps that drives major impact for millions of users all across the globe and generates ~$10M/yr for the business. Your success here can help create blueprints for our aggressive expansion through in-house products and M&A, and lead to opportunities across our portfolio.

Bring ambition. Bring curiosity. Bring energy. We’ll iterate from there!

We Believe In The Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity and token plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal & work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonus.ly - we use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO and generous Company Holidays (for full-time team members).
• 10 annual Wellness Fridays.

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

The Opportunity

Mode Mobile is building a mobile game business designed to scale, one that users love, partners trust, and whose P&L actually works.

We’re hiring a General Manager of Mobile Games to take full ownership of Mode’s growing portfolio of casual and puzzle games. This is not a “strategy deck” role. This is for someone who has built, scaled, and monetized games before—and wants real control, real accountability, and real upside.

If you’ve lived inside mobile gaming, and you’re ready to run the whole thing like it’s your own business, this role is for you.

We are not looking for someone to learn mobile gaming. We are looking for someone with deep expertise to drive results quickly.

What You’ll Own

• The Mobile Gaming Business — End to End
  • Full P&L ownership for Mode’s mobile gaming vertical
  • Strategy, execution, growth, and profitability. No shared ownership, no ambiguity
  • Decide what to build, partner, license, acquire, or shut down

• Gaming That Actually Scales
  • Own the vision and roadmap for Mode’s gaming experiences 
  • Balance user engagement, economics, and monetization tradeoffs across multiple growth and distribution channels, including traditional mobile UA channels, rewarded partners, organic users, and more
  • Partner closely with Product, Monetization, Engineering, UA, and Data to ship, test, and iterate fast

• Growth, Monetization, and Economics
  • Optimize monetization through strategic balancing of in-app ad revenue and in-app purchases
  • Develop strong user-focused feature designs and product roadmaps
  • Work with Growth team to drive user acquisition, retention, and lifetime value across a gaming portfolio through paid, organic, and owned user acquisition channels
  • Set and own KPIs: ARPU, margin, retention, ROAS, and scale

• Partnerships & Deals That Matter
  • Source, negotiate, and manage relationships with game developers, publishers, and monetization partners
  • Structure revenue-share, licensing, aggregation, and platform deals
  • Evaluate strategic partnerships and M&A opportunities in gaming

• Build and Lead the Team
  • Hire and lead a lean, high-output team across product, growth, ops, and partnerships
  • Set the operating cadence, goals, and accountability
  • Create a culture of ownership, speed, and clear decision-making

• Zero-Bureaucracy Execution
  • Work directly with the CEO and executive team
  • No layers. No handoffs. No waiting for permission.
  • You own the number and the strategy to hit it

Who This Role Is For

You might be a fit if:

• You’ve built or scaled a mobile gaming business, including studio operations, with a focus on casual and puzzle.
• You’ve owned a business line, product portfolio, or P&L, not just contributed to one
• You understand the real economics of gaming, including the use of rewarded networks for growth
• You have a vision for how AI can be used to enhance studio productivity and reduce time to market
• You’re comfortable making fast, imperfect decisions and owning the outcome
• You want autonomy, accountability, and upside, and not consensus meetings

This Is Not a Role For

• Product leaders who don’t want P&L responsibility
• Operators who need heavy structure, playbooks, or guardrails
• Anyone looking to “explore” mobile gaming as a learning opportunity

What Success Looks Like (First 6–18 Months)

• Mobile games become a meaningful, profitable growth engine for Mode
• Clear, repeatable acquisition and monetization loops
• Strong developer and partner traction
• A self-sustaining gaming org that scales without constant escalation

Why This Role Is Different

• Full ownership of a core growth vertical
• Direct CEO access and real decision-making authority
• A profitable company with startup speed
• Massive whitespace in gaming, supported by a global distribution network

We Believe in the Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal and work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonusly - We use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO, generous Company Holidays, and Wellness Days (for full-time team members).

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones." This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention rather than letting only tech giants benefit. Our inclusive approach sets us apart - converting users into earners and facilitating over $150M in earnings and savings while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries.  

​​Mode Mobile is proud to stand as the #1 Fastest-Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500 and ranked #2 across all sectors.

For additional insights, check out the information about our reward-based super app, Mode Earn App, which also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Opportunity

The new Market Research business unit will be focused on data monetization, market intelligence, and research-driven revenue. The General Manager of Mode Market Research will build this business from the ground up, own multiple revenue streams, and turn underutilized data assets into meaningful profit centers. We are looking for a founder-minded General Manager to build this business from zero to recurring, enterprise-grade revenue.

The GM of Mode Market Research will own four data monetization segments and one existing web product. The mission is to create revenue lines, structure partnerships, collaborate with the Chief Data Officer and product teams, and scale each business into an independent profit engine with dedicated staff. The first phase is hands-on execution. Hiring follows once revenue baselines are met. This role blends data strategy, partnerships, product execution, and full P&L responsibility.

This is not a traditional management role. This is a revenue-building, hands-on operator role with full ownership.

AI & Data Innovation Ownership

• Design and implement AI-driven data products, including predictive models, LLM-powered insights, and automated reporting tools
• Leverage modern AI stacks (e.g., LLMs, embeddings, vector databases) to transform raw datasets into scalable intelligence products
• Identify opportunities to replace manual workflows with agentic AI systems that accelerate revenue generation
• Partner with the Chief Data Officer to integrate AI capabilities into Mode’s data infrastructure and EarnOS ecosystem

What You’ll Own

Audience and Profile Data Monetization

Build Mode’s audience and profile data business by defining datasets, structuring a centralized data lake, and partnering with major marketplaces.

• Monetize email lists, user profiles, and audience data across Mode’s product portfolio
• Partner closely with the Chief Data Officer to structure scalable data pipelines
• Establish and manage partnerships with data marketplaces and identity platforms (e.g., LiveRamp, Experian, and similar platforms)
• Build revenue before adding dedicated sales support

Receipt Scanning and Commerce Intelligence

Turn existing receipt-scanning and Trimbox shopping data into institutional-grade purchase intelligence.

• Standardize purchase and transaction data across Mode product lines
• Collaborate with the Chief Data Officer and product teams to ensure data quality, consistency, and usability
• Establish direct sales relationships and channels with hedge funds and research buyers

App Usage, Installed App Graph, and Web Behavior

Scale Mode’s market-data business by selling insights directly to enterprise buyers.

• Expand Mode’s app usage and behavioral intelligence offerings beyond SDK-based monetization 
• Co-own the vertical in partnership with the GM of Mode Earn App
• Work with the Chief Data Officer to improve data completeness, coverage, and reliability

Location Data Monetization

Rebuild Mode’s geo-data revenue line and expand it with new high-value partners.

• Identify up to three profitable location-data partners
• Work with the product org on integration
• Co-own this vertical with the GM of Earn App

Who You Are

You are a founder-style builder who:

• Has built or scaled 6-7 figure ARR in data, SaaS, or analytics businesses
• Has sold directly to enterprise or institutional buyers
• Thinks in terms of margin and lifetime value
• Is comfortable operating without a large team
• Moves quickly and eliminates ambiguity
• Understands privacy frameworks and data governance standards

You are as comfortable closing a contract as you are defining the product.

Success Profile

The ideal candidate collaborates closely with product, data, business development, and revenue. You’ll execute quickly, eliminate ambiguity, and build repeatable revenue lines from assets that already exist within the business. You are comfortable starting as an operator and evolving into a leader who hires and manages a small team.

Why Join Mode Mobile

• Be part of a company where the culture is the magic. Our team consistently says the best part of Mode is the people - collaborative, humble, hungry, and genuinely invested in each other’s success.
• Make an impact on millions of users across a global social platform with massive scale and cultural relevance.
• Work with a global, top-tier engineering team that cares deeply about craftsmanship, velocity, and helping each other win.
• Shape the next stage of a high-growth social platform, entering an exciting next phase of growth, scale, and innovation.
• Join a mission-driven culture where ownership is real, ideas travel fast, and your work has a visible impact.
• Grow inside a fast-growing, post-acquisition business backed by strong leadership and investment in monetization, UA, and product innovation.
• Work fully remote with a globally distributed team that values autonomy, trust, and transparent collaboration.

Alignment with Our Core Values:

• ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
• Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
• Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
• Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
• Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

We Believe in the Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal and work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonusly - We use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO, generous Company Holidays, and Wellness Days (for full-time team members).

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

About the role

We’re looking for a Sr. Manager of Subscriber Experience to own and evolve the systems that power our direct-to-consumer subscriber experience at Grüns.

This role will serve as the primary owner of our subscription platform and the broader subscriber experience across our ecosystem. The goal is simple but ambitious: make subscribing to Grüns the most compelling way to engage with our brand — delivering a premium, membership-like experience that goes far beyond convenience or discounts.

You will lead the strategy, experimentation, and day-to-day optimization of subscription touchpoints, including cancellation flows, subscriber perks, portal experiences, and rewards. This role will also play a key role in shaping and building our loyalty and rewards program so that it works seamlessly with subscriptions to drive engagement, repeat purchase, and long-term customer value.

Reporting into our Director of Retention & Lifecycle - this is a highly cross-functional role that partners closely with Retention, Ecommerce, CX, Product, and Engineering teams. 

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
• Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
• Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
• Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
• Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
• Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
• Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
• Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
• Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
• Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
• Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosyste

We're looking for someone who:

• Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
• Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
• Is comfortable configuring and managing complex subscriber flows inside subscription platforms
• Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
• Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
• Has experience improving subscription retention, cancellation flows, or subscriber engagement
• Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
• Understands the economics of subscription businesses and how retention programs influence long-term growth

Approach to the role:

• You think about subscriptions like a product, not just a marketing channel.
• You see loyalty as part of a broader membership experience rather than a standalone program.
• You are highly strategic but deeply execution-oriented, able to translate ideas into experiments, flows, and improvements.
• You are obsessed with understanding customer behavior and what truly drives retention and engagement.
• You are comfortable navigating complex systems and problem-solving within software platforms.
• You think commercially and understand the impact retention programs have on LTV and margin.
• You are collaborative, proactive, and confident operating in ambiguous environments.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $130,000-$150,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

Federato is hiring a Senior Event Marketing Manager to serve as the functional lead for our third party and field events program. This role is designed for a strategic, operationally rigorous event leader who can own a complex portfolio and help shape how Federato shows up across the industry.

Our Events team is bold, creative, and committed to breaking the mold in a space long overdue for innovation. As Federato continues to scale rapidly, events are a core growth engine, driving brand, pipeline, and executive engagement. This is an opportunity to lead a high impact program with visibility, autonomy, and room to innovate.

In this role, you will own the strategy, planning, and execution of Federato’s third party and field events portfolio, serving as the functional lead across Tier 1, Tier 2, and Tier 3 third party conferences, as well as field programs including hospitality experiences, executive roundtables, owned conferences, and webinars. You will execute with precision while continuously evolving the portfolio, elevating quality, and introducing new approaches that differentiate Federato in the market.

If you thrive at the intersection of strategy, execution, and creativity and enjoy owning programs end to end, this role offers the opportunity to make a lasting impact.

What you'll be doing: 

• Functionally own Federato’s third party and field events programLead strategy across Tier 1, Tier 2, and Tier 3 third party conferences
• Own field event strategy including hospitality programs, executive roundtables, owned conferences, and webinars
• Develop event strategies aligned to marketing, sales, and company goals
• Build and evolve the annual event portfolio, identifying new opportunities and sunsetting low impact programs
• Partner with sales, customer success, marketing, product, and executive leadership to shape priorities and program direction
• Evaluate event opportunities and present clear, data backed recommendations
• Own end to end execution across all third party and field events
• Manage budgets, timelines, logistics, vendors, contracts, and run of show
• Lead coordination with production partners, agencies, and external vendors
• Negotiate sponsorships, booth packages, and vendor contracts with confidence and rigor
• Maintain strong relationships with conference organizers and industry partners
• Ensure consistently high quality execution across all programs
• Act as the primary point of accountability for cross functional alignment on events
• Lead sales and customer success enablement including pre event planning, onsite readiness, meeting coordination, and follow up strategy
• Create clear processes, templates, and playbooks to scale execution
• Communicate proactively and clearly with all stakeholders
• Own reporting and performance measurement for the portfolio
• Track KPIs including pipeline influence, engagement, attendance, lead quality, and ROI
• Surface insights and recommendations to continuously improve program performance
• Build and maintain a feedback loop across sales, marketing, and leadership
• Elevate the portfolio beyond standard conference sponsorships
• Introduce new formats, experiential moments, and differentiated sponsorship concepts
• Challenge the status quo and continuously raise the bar for how Federato shows up in market

Who we hope you are: 

• 7-10+ years of event marketing experience, ideally in B2B SaaS or a related field
• Proven ownership of complex third party and field event portfolios
• Experience leading Tiered conference strategies and field programs
• Strong strategic thinking with the ability to translate goals into executable plans
• Exceptional project management and operational rigor
• Confident negotiator with experience managing significant budgets and contracts
• Deep understanding of sales enablement and pipeline support through events
• Data driven mindset with experience using dashboards, metrics, and reporting
• Highly collaborative communicator who can influence across functions
• Strong creative instincts balanced with disciplined execution
• Thrives in a fast paced, scaling environment with high ownership
• Approx 30% travel required; some internationally 

$140,000-$175,000
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

We are seeking a highly motivated and results-driven Business Development Manager – West to join our dynamic team at Quantum-Si to uncover and create new business opportunities for Quantum-Si’s next generation protein sequencing products. The ideal candidate will be a self-starter with a hunger for success, capable of driving prospecting efforts and closing deals to achieve sales targets. This role offers the opportunity to work with cutting-edge technologies and make a significant impact in the life sciences community.   

As part of our team, your core responsibilities will be:  

• Prospecting and lead generation:  

• Aggressively hunt, identify, and research potential clients across academia, bio/pharma, biotech, and industry. 

• Conduct proactive outbound prospecting activities, including cold calling, email outreach, tradeshows and regional events. 

• Qualify leads based on their needs, budget, and purchasing authority. 

• Nurture relationships through regular follow ups and engagement. 

• Closing business: 

• Develop and maintain a robust sales pipeline of qualified opportunities. 

• Manage opportunities closely, provide strong forecasting updates, and deliver accurate insights into revenue and adoption.  

• Track and prioritize opportunities to ensure timely and efficient sales cycles. 

• Create and execute effective sales strategies to close capital deals, exceed sales targets, drive consumable revenue growth. 

• Negotiate pricing, terms, and contracts with clients to ensure mutually beneficial agreements that achieve optimal outcomes for both parties. 

Qualifications 

Baseline skills/experiences/attributes: 

• Bachelor’s degree in life science preferred.  

• 4+ years of quota carrying outside sales.   

• Capital sales experience in the research and tools space market with a focus on Proteomics and DNA sequencing. 

• Strong relationships in Pharma, biotech and academic research organizations is desired.  

• Demonstrated track record in lead generation and prospecting.  

• Proven track record of meeting and exceeding sales targets year over year.   

• Strong desire to win business and establish long-term customer relationships.   

• Confident energetic “Hunter” mentality.   

• Highly adaptable and independent.   

• Thrives in a rapidly growing start-up environment. Can pivot when necessary, with a positive attitude.   

• Excellent verbal, written, and computer skills.   

• Take initiative with a strong growth mindset.   

• Mastery of Miller Heiman Strategic and Conceptual selling. 

• Ability to travel smart and maximize commercial productivity in each trip traveled.  Required travel: 60-80% 

• Work is accomplished in a proactive manner without considerable direction.  Able to independently create and develop resolution to complex problems while meeting objectives/goals. 

• Ideally located in San Francisco area or San Diego area, other locations along the west coast will be considered 

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!): 

• Graduate degree in life sciences strongly preferred.  

• Channel sales experience 

The estimated base salary range for this role is: $150,000 - $180,000. Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.   

Quantum-Si does not accept agency resumes. 

Quantum-Si is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines. 

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

We are seeking a ServiceNow Project Manager to lead and guide the work of technical staff on ServiceNow project implementations. In this client facing role, the Project Manager will manage large, complex professional services projects. The Senior PM will be responsible for leading, coaching and mentoring a team to drive project implementations. If you're ready to take your career to the next level and want to feel empowered to ensure projects success, then this is the job for you! We know how valuable your problem-solving and leadership skills are to our company's success, so if you are ready to steer high-level projects to success, we are excited to have you on our team!

Your Impact

• • Act as an intermediary between business and technical teams.
  • Define project scope, objectives, and communication plans.
  • Plan project stages, assess business implications, and monitor progress.
  • Assign resources, timelines, and schedules.
  • Lead crew and customer meetings.
  • Oversee project execution, budget, forecasts, schedule, and scope.
  • Identify and mitigate risks and dependencies.
  • Utilize Agile and iterative project methodologies.
  • Develop/update project plans with objectives, technologies, systems, schedules, funding, and staffing.
  • Monitor milestones and deliverables; resolve project issues.
  • Develop and manage WBS for IT projects.
  • Ensure deliverables meet quality standards.
  • Prepare and deliver project status reports and internal/client-facing reports.
  • Build trust-based relationships with clients; understand and align with client expectations.
  • Ensure compliance with customer SLAs for support and enhancements.
  • Coordinate internal team efforts for prompt solutions.
  • Identify and implement continuous improvement opportunities.
  • Maintain deep understanding of ServiceNow products for effective communication.
  • Achieve high customer satisfaction scores.
  • Enhance Managed Services Delivery model and workflows.
  • Provide coaching, mentoring, and cross-training opportunities for team members.
  • Identify and manage risks and issues, including escalations.
  • Deliver Managed Services Offering as per subscription, adhering to SOW provisions.

   

  Your Experience

  • 5-10 years of business-related experience, with a minimum of 7 years in technology Project/Program management, with highly desired Agile Project Management principles and experience.
  • Experience in strategic planning, resource allocation, monitoring of project process, and detailing schedule reports on measurable items such as milestones and deliverables. 
  • Highly proficient in project methodologies and management principles
  • Demonstrated experience managing projects throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
  • Had oversight of the economics of project plans and provided actionable feedback regarding cost-benefit and return-on-investment standards.
  • Broad understanding of the ServiceNow Domain areas
  • Strong written and verbal communication skills
  • Strong facilitation skills
  • Strong attention to detail
  • Ability to assess and mitigate risk
  • Experience leading and motivating a team
  • Comfortable working in a matrixed organization
  • Comfortable working with ambiguity and change

  Education 

  • Bachelor's degree in Business Management or related field

   

  Certifications & Knowledge 

  The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

  Certifications:

  • PMP certification
  • Agile/SCRUM certifications preferred
  • ServiceNow experience preferred. 

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.in@NewRocket.com.

Position Description: 

The Senior Manager, Contracts & Governance serves as Arlo’s senior-most contractual authority and trusted advisor on FAR, SBA, and contractual governance matters. This role oversees the full contract lifecycle while establishing and enforcing enterprise-level governance, internal controls, and risk management practices. The position supports disciplined execution across FAR/DFARS compliance, SBA 8(a) contracts, Joint Ventures, and Mentor-Protégé Program (MPP) structures, while enabling growth and supporting the company’s long-term transition to full-and-open competition. This role is hands-on, senior, and authoritative, operating with significant autonomy and influence across the enterprise.


Location:  Remote

Key Responsibilities:

Contract Governance & Internal Controls

• Establish and maintain enterprise contracts governance standards, including policies, approval authorities, escalation paths, and risk tolerance thresholds.
• Define and administer contract review processes, delegation of authority matrices, and signature authorities.
• Ensure consistency and compliance across all contract actions, including prime contracts, subcontracts, Joint Ventures, and MPP entities.
• Serve as the senior owner of contractual internal controls supporting audit readiness and enterprise risk management. FAR, DFARS & Regulatory Authority
• Act as Arlo’s primary FAR/DFARS subject matter authority, providing definitive interpretation and guidance. 
• Ensure compliance with FAR Parts 1–16, 19, 31, 44, 52, DFARS, and applicable agency supplements.
• Provide governance oversight for contract type selection, pricing structures, and clause applicability.
• Review and approve deviations, exceptions, and non-standard terms in alignment with governance standards. SBA 8(a), Joint Venture & Mentor-Protégé (MPP) Governance
• Oversee governance and compliance for SBA 8(a) contracts, including eligibility, performance of work, and reporting obligations. 
• Govern Joint Venture and MPP contractual structures to ensure alignment with SBA approvals, operating agreements, and workshare requirements.
• Ensure compliance with FAR 52.219-14, SBA affiliation rules, JV profit distribution, and mentor/protégé responsibilities.
• Support executive leadership during SBA annual reviews, data calls, and compliance reporting.

Pre-Award & Proposal Governance

• Lead contractual governance for proposal development, including RFP reviews, compliance matrices, and contractual risk assessments.
• Establish standards for go/no-go decision support and documentation of contractual and regulatory risk.
• Ensure proposals align with approved contract types, corporate governance policies, and risk tolerance.

Post-Award Administration & Risk Management

• Oversee execution of contracts, modifications, options, novations, and closeout activities.
• Lead negotiations with Contracting Officers and prime contractors within delegated authority.
• Manage claims, disputes, and protests in coordination with Legal and executive leadership.
• Ensure governance controls over data rights, intellectual property, and security obligations.

Subcontracts & Supplier Governance

• Establish governance standards for subcontracting, including flow-downs, make/buy decisions, and workshare compliance.
• Ensure subcontract execution aligns with FAR 52.244-2, SBA requirements, and JV agreements.
• Oversee supplier risk management, performance monitoring, and corrective action efforts.
• Audit Readiness & Enterprise Risk Management

Responsibilities and/or Success Factors:

• FAR and DFARS interpretations are consistent, well-documented, and defensible, resulting in minimal audit findings and corrective actions. SBA 8(a), Joint Venture, and Mentor-Protégé Program structures remain fully compliant, with no eligibility, workshare, affiliation, or profit-distribution findings.
• Contractual and regulatory risks are identified early, clearly articulated, and mitigated prior to award or during execution.
• Proposals demonstrate strong contractual compliance, clear risk positioning, and alignment with approved contract types and governance standards.
• Contract files, approvals, and records are complete, accurate, and audit-ready at all times, with governance workflows consistently followed.
• Audits and reviews (DCAA, DCMA, SBA, agency customers) are supported with organized documentation, timely responses, and minimal disruption to operations.
• Subcontracting and supplier arrangements comply with FAR, SBA, and JV requirements, including proper flow-downs and performance-of-work tracking.
• Governance standards are applied consistently across prime contracts, subcontracts, Joint Ventures, and MPP entities.
• Contract modifications, negotiations, and closeout actions are executed efficiently and within delegated authority. 
• Contracts policies, SOPs, templates, and training materials are current, practical, and actively used by the organization.
• The Contracts function operates as a trusted business partner, enabling growth while protecting the company from regulatory, financial, and performance risk.
• Executive leadership receives clear, actionable guidance on contractual, regulatory, and governance matters to support informed decision-making.

Minimum Qualifications Including Certificates:

• Bachelor’s degree required.

• A minimum of ten (10) years of progressive experience in government contracting.

Desired Qualifications:

• Contract certification through NCMA Government contract experience with an 8(a)

Senior Product Manager – Defense Autonomy & Perception, TurbineOne 

Location: Remote/Hybrid (Travel as needed for field/user engagement) 

About TurbineOne 

TurbineOne is pioneering resilient, edge-first autonomy, perception, and decision support for the modern warfighter. Our Frontline Perception System (FPS) brings advanced AI to the point of action—delivering operator-driven, adaptable intelligence in the world’s most demanding defense environments. 

Your Mission 

We’re hiring a strategic, product-minded leader who partners across the company — mission teams, sales/BD, product design, engineering, and field engineering — to define a multi-year vision for decision support to intelligence, threat recognition, autonomy and edge AI and then operationalize it into mission-ready releases. You’ll translate frontline user pain points, contract signals, market direction, and sales feedback into a coherent product strategy, prioritize features across the portfolio, and drive delivery and enablement in the field.

What You’ll Do 

•   Work across T1: Serve as the product management liaison across mission, sales/business development, product design, engineering leadership, technical program management, field engineering, information security, and various other disciplines so product decisions reflect operational realities, market needs, and technical constraints.

• Prioritize portfolio features: Help prioritize features across programs and products by evaluating mission impact, technical risk, customer value, and commercial/contract drivers; recommend tradeoffs and sequencing.
  
  
• Support engineering decisions: Help engineers and team leads make design and architecture selections by defining success criteria, documenting tradeoffs (cost, complexity, schedule, field operability), and facilitating technical decision reviews.
  
  
• Market & competitive insight: Monitor market and technology trends, gather competitive intelligence, and translate that insight into strategic product direction and roadmap choices.
  
  
• Field-inclusive product discovery: Deeply engage with operators and field engineers; synthesize field feedback, demo learnings, and “duct-tape” solutions into prioritized product work that reduces operational friction.
  
  
• Translate contracts to delivery: Vet contract asks and converts ambiguous requirements into sequenced milestones and deliverable product features aligned to strategic objectives.
  
  
• Enablement & scale: Champion product-led enablement—create configuration patterns and UX/workflows that empower field teams to operate independently and increase unit self-sufficiency.
  
  
• Deliver & iterate: Partner with TPMs and engineering to de-risk delivery, maintain prioritized backlogs, define acceptance criteria, and run retrospectives to continuously improve.
  
  
• Tell the product story: Create concise product narratives to support sales, mission stakeholders, and leadership that explain tradeoffs, impact, and roadmap rationale.
  
  

What You’ll Bring 

• Proven product leadership with ownership of roadmaps and delivery; domain preference for autonomy/edge AI, IoT, defense/fielded systems, or defense SaaS.
  
  
• Strong technical literacy or engineering background; comfortable partnering with engineering managers/leadership and architects on system tradeoffs.
  
  
• Deep field/customer orientation and experience converting operational feedback into product requirements.
  
  
• Demonstrated ability to prioritize across a portfolio and to present clear tradeoffs and decisions.
  
  
• Excellent communication and storytelling skills for aligning engineering, business development/sales, mission teams, and leadership.
  
  
• Servant-leader and collaborative mindset: act as a peer to technical leads, support technical program managers, and build trust with sales and field teams.
  
  
• Practical familiarity with product tooling and coordination practices (Jira or similar, RACI, etc.).
  
  
• Willingness to travel; mission-driven.
  
  
• Bonus: Experience with defense acquisition cycles, autonomy research, plugin/module architectures, or product-led enablement.

How you’ll work

• Context-first: Gather constraints, mission inputs, and market signals before deciding; document assumptions and rationale.
  
  
• Cross-team collaborator: Facilitate pragmatic, respectful alignment across sales, mission, design, engineering, and field teams.
  
  
• Engineer-friendly: Provide clear decision frameworks, acceptance criteria, and tradeoff analyses to help engineers make confident technical choices.
  
  
• Outcome-driven: Define success up front, instrument outcomes, and iterate based on telemetry and field validation.
  
  
• Proactive communicator: Publish roadmaps, PRDs, decision logs, and field readiness artifacts; ensure tools reflect confirmed commitments.
  
  
• Scale enablement: Convert recurring field work into product features, runbooks, and self-service patterns.
  
  

Success / impact
Measured by increased mission effectiveness, field readiness, and adoption across customers. Success looks like prioritized roadmaps backed by market insight, releases that support sales and reduce field friction, engineering choices that balance risk and mission value, and demonstrable progress toward the multi-year vision.

We are hiring an Account Manager!

As the Account Manager - US at Breeze, you'll be responsible for managing and growing relationships with key US/EU merchants and play a key role in driving merchant retention, satisfaction, and revenue growth. You'll work closely with Sales, Product, and Operations teams to ensure clients successfully adopt and utilize Breeze's payment solutions and services.

This role is ideal for someone who is a highly driven, client-focused individual with a strong understanding of the payments landscape and has experience working in the FinTech or Payments industry, working with US merchants. As our first AM hire in the US, you will help scale the US Account Management function, focusing on strategic client engagement as the company grows.

Preference to candidates who can work in a hybrid setting in NYC, but open to strong remote candidates. 

What You’ll Do

• Own and drive expansion, retention, and long-term success for a portfolio of existing key merchant accounts
• Execute on strategic account planning, QBRs (Quarterly Business Reviews), and client-facing product training
• Partner cross-functionally with Sales and Product teams to achieve product adoption and client-led feature requests.
• Build, improve, or maintain CRM systems, client health metrics, and standardized reporting workflows
• Track and report on merchant churn rate, revenue growth and retention, client satisfaction, and adoption of new Breeze features
• Support representing the voice of the customer internally and identifying cross/upsell opportunities

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, or a similar client-facing role, preferably within Payments/FinTech.
• Experience working in scale-up and high-growth environments, and growing strategic client relationships to drive revenue
• Comfortable working cross-functionally with global Sales, Product, Tech, Risk/Compliance teams
• Ability to manage multiple high-priority merchant accounts, internal stakeholders (executive level down), and complex client issues effectively
• Clear communication and collaboration skills
• A proactive, results-oriented, and excellent problem-solving mindset

Nice to Have

• Experience with crypto, cross-border, or multi-currency payment products
• Familiarity with client health scoring tools, and/or BI/reporting dashboards
• Background supporting SE/FDEs in technical integrations
  
  

Our Culture

• Fast-paced and dynamic – We move quickly and adapt to change
  
  
• Builder’s mindset – We value ownership and initiative
  
  
• Collaborative and transparent – We work openly across teams
  
  
• Continuous learning – We grow together as a company
  
  

Why Join Us

• Be part of a rapidly growing organization transforming the financial services industry
  
  
• Benefit from 21 days of paid time off, supporting work-life balance and long-term sustainability
  
  
• Access a comprehensive and flexible benefits program, including an annual medical allowance, productivity stipend, and wellness subsidy
  
  
• Participate in an annual company retreat designed to foster collaboration and connection across teams
  
  

Join a well-capitalized company backed by Sequoia Capital, providing stability, strong leadership, and a long-term growth trajectory

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring engineers to work across the breadth of our Ubuntu Engineering organisation -  engineers who care deeply for quality, performance and resilience in software, engineers who are just as comfortable with designing and engineering new software as they are with packaging, integrating, testing and shipping the incredible catalog of open source software provided by the Ubuntu repositories.

Our engineers integrate the freshest open source software, provide robust upgrade paths and engineer the future of Ubuntu. Ubuntu is not just the world’s most deployed open source operating system, it's a platform that enables innovation for millions of users across the globe. Our community represents the full breadth of the developer experience; from students, hobbyists and freelancers to high performance engineering and creative teams in corporate and academic environments.

The four key teams that ship Ubuntu are:

• Foundations: maintaining foundational software: architectures, package managers, compilers, toolchains, bootloaders, filesystems and core utilities
• Server: leading the design, evolution and future of our Ubuntu Server distribution
• Desktop: driving Ubuntu Desktop, our future immutable desktop: Ubuntu Core Desktop, WSL, gaming technology, and a suite of modern applications for the desktop crafted with Flutter
• Debcrafters: a new team responsible for the forward movement, maintenance and overall health of the Ubuntu archive: one of the most abundant repositories of open source software available today

Bring your existing expertise and learn new skills by working on one of the most prolific pieces of open source software. As an engineer working on Ubuntu you could work on any or all of the following categories:

• Development: design, build and ship new foundational systems software and applications  in Rust, Go, Flutter, and Python
• Architecture: engineer the integration of open source from boot firmware to cloud applications deployment
• Packaging: a combination of Debian and Snap packaging to ship software in the distribution
• Automation: build and maintain the machinery responsible for building, testing and shipping Ubuntu
• Distro Engineering: the maintenance and evolution of a Linux distribution and its repositories

This application track is suitable for those at the mid point in their career but perhaps not quite at the Manager/Lead level, with relevant skills to contribute to Ubuntu.  

At Canonical, you will have the opportunity to engage with and contribute to the broader open source community. We're looking for individuals who can help build a thriving community and contribute with enthusiasm and precision to a broad range of technologies.

Location: We have remote roles open in every time zone.

The role entails

Based on the first round of interviews, we identify specific teams where you might be an excellent fit and conduct second-round interviews with those teams. Our engineers are:

• Designing, building and shipping software in Rust, Go and Python
• Packaging, integrating, testing and uploading open source software to the Ubuntu repositories
• Debugging system-level issues and delivering robust solutions
• Authoring and improving technical and community documentation
• Contributing to upstream and neighboring open source projects
• Collaborating as part of a globally distributed team
• Mentoring their colleagues to build skills and understanding
• Developing and improving processes to more efficiently fulfill our goals

What we are looking for in you

• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above and beyond expectations
• A demonstrated passion for open source software
• Significant experience with Rust, Go, Python, Flutter or C/C++
• Professional written and spoken English
• Excellent communication and interpersonal skills
• Ability to travel twice a year, for company events up to two weeks each

Nice-to-have skills

• Experience with Linux distributions and distribution engineering
• Experience with software packaging and distribution mechanisms
• Understanding of build systems and toolchains, including for cross-compilation 
• Performance or Security Engineering experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager ...

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.  If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you’ll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location: This is a globally remote role.

The role entails

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

What we are looking for in you

• Bachelors (or equivalent) education in a technology field
• Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Proven experience with OpenStack
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager ...

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.  If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you’ll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location: This is a globally remote role.

The role entails

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

What we are looking for in you

• Bachelors (or equivalent) education in a technology field
• Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Proven experience with OpenStack
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager ...

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.  If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you’ll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location: This is a globally remote role.

The role entails

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

What we are looking for in you

• Bachelors (or equivalent) education in a technology field
• Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Proven experience with OpenStack
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote