About the Role

The Social Media Program Manager is the architect of clarity within a high-volume, fast-paced creative environment. This role requires a high degree of ownership, diligence, and accountability, underpinned by a deep expertise in managing the workflows, schedules, and creative operations of social-led initiatives. Your mission is to transform ambiguous, complex processes into structured, high-performing work streams. Rather than simply participating in the workflow, you will architect the essential infrastructure that empowers our social and creative teams to scale. By maintaining seamless operations, proactively communicating obstacles, and identifying areas for optimization, you serve as the operational catalyst for our internal and external partners—removing friction to deliver world-class social content for the Google Devices ecosystem.

Responsibilities:

• Full-Lifecycle Campaign Program Management: Drive the day-to-day program management of "social-first" launch campaigns, managing dependencies and stakeholders to ensure successful execution from inception to delivery.
• Management of Creative Reviews: Oversee review cycles with leadership and coordinate content approvals among various cross-functional partners. Capture key action items and guide agency partners in applying feedback to keep projects on track. Confirm that all brand, legal, and product requirements are finalized and documented prior to launch.
• Stakeholder Management: Act as the primary POC for workstream owners and XFN stakeholders (Social, Product Marketing, Legal, Creative, Production, Brand, etc.). Facilitate alignment on feasibility, requirements, and next steps through rigorous discussion and group syncs.
• Organizational Alignment & Timeline Management: Synchronize the social team with broader marketing milestones and macro timelines. Act as the primary conduit for information regarding critical  gates to ensure all cross-functional deadlines are met.
• Infrastructure & Process Architecture: Proactively identify friction points and architect new workflows. Drive the overhaul of existing systems to ensure the creative infrastructure scales with the team's evolving needs.
• Real-Time Social Operations: Build and enable processes to support reactive social needs and real-time requests without sacrificing creative quality.
• Agency & Resource Management: Oversee vendor staffing and performance, ensuring agency partners are effectively embedded and optimized within our workflows.
• Operational Tooling & Automation: Identify opportunities to streamline processes through technical innovation, partnering with technical leads to implement automation and tools that bring structure to ambiguous workflows.

Key Expectations:

• Strategic Proactivity & Ownership: Lead with confidence as a self-starter who anticipates program needs. You are expected to navigate obstacles independently and proactively champion processes that drive the ecosystem forward.
• Navigating Ambiguity: Thrive in highly ambiguous and fast-paced environments. You are expected to seek out clarity, ask the right questions to uncover hidden requirements, and define clear paths forward for the team when goals, deciders or processes are undefined.
• Clarity Amidst Chaos: The ability to stay grounded and organized despite concurrent workloads and complex, moving parts.
• Relationship Management: Nurture partnerships across the wider business to identify social content opportunities and build trusted processes that benefit the work.

About You

The essentials:

• Extensive experience (6+ years) in Marketing and Program Management, preferably within social media, creative studios, or fast-paced marketing environments.
• Proven track record of building and implementing workflow infrastructure from the ground up.
• Understanding of the interplay between project scoping, budget oversight, and staffing models.
• Proficiency with project management and social media tooling; experience with platforms like Smartsheet, Sprinklr, and Airtable is preferred.
• Experience or strong interest in AI tools and process automation for Marketing.
• Strong communication skills with the ability to lead high-stakes meetings and influence stakeholders.

#LI-KW1
#LI-Hybrid

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Your role
As a Sr. Software Engineer on the Tel Core team, you are the steward of our media engine’s evolution. You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale. You’ll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence. Your success is defined by the seamless, high-quality audio experience of millions of users.

This position reports to an Engineering Manager in the Telephony Core team and has the opportunity to be based in either Vancouver or Kitchener, Canada locations 

We don’t mind if you come from a different engineering background or haven’t worked in real-time media before. Just be excited to learn, to contribute to the team, and to build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform.
• Build and optimize low-latency media pipelines for voice and video—tuning codecs, RTP flows, and congestion-control behavior to deliver consistently clear conversations over unreliable networks.
• Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using Telephony Engine logs, PCAPs, observability tools, and data-driven experimentation.
• Run load, failover, and regression tests on Telephony Engines and backend services to validate scalability, resilience, and capacity limits
• Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations
• Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and driving follow-ups that continuously make the platform safer and easier to operate.
• Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers.

Skills you’ll bring 

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of software engineering experience, including owning substantial production backend systems in a SaaS or real‑time communications environment.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in C/C++ and Python.
• Experience with (or strong interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting.
• Experience troubleshooting and improving real‑time media quality (e.g., jitter, packet loss, choppy audio, codec issues) is a strong plus.
• Comfortable working on KTLO (bugs, refactors, upgrades) as well as strategic roadmap items, and using data to prioritize impact.
• A deep understanding of reliability engineering, including the ability to build observability into services, eliminate performance bottlenecks, and manage the lifecycle of safe software releases.
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• C, C++, Python, Go, Lua.
• Kubernetes, Redis, ElasticSearch, BigQuery.
• Google Cloud Platform: Cloud Run, GKE, Datastore, Pub/Sub.

The Auth0 Sales Team

Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As an Auth0 RSM, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

Learn more about our global Sales team.

The Enterprise Auth0 Regional Sales Manager Opportunity

The successful Auth0 Regional Sales Manager is a highly motivated, self-driven, and experienced Account Executive who is passionate about security and about driving protection against the biggest identity threats.

As an Auth0 AE, you will be focused on providing value to Application Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth through both net new logos as well as through cultivating relationships to develop and grow existing Auth0 customers. 

This role requires travel to our San Francisco, CA or Chicago, IL office for in-person onboarding during the first week of employment. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

What you’ll be doing: 

• Build a plan to guide your long-term approach to net new logo pipeline generation 
• Consistently deliver revenue targets to support YoY territory growth 
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers  
• Scope, negotiate and close agreements to meet and exceed revenue quota targets 
• Holistically embrace, access, and utilize partners to identify and open opportunities 
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc) 
• Travel as necessary to build and cultivate customer and prospect relationships

What you’ll bring to the role:

• 10+ years success in growing revenue for sophisticated, complex enterprise SaaS products
• Ability to evangelize, educate and create demand within the CTO organization, with a strong track record of pitching and closing to Product, Engineering, and Architecture decision makers
• Deep technical discovery skills that resonate with the developer community 
• Strong technical acumen with proven ability to connect a technical sale to a companies’ business outcomes
• Excellent communication and presentation skills with audiences of all levels and all technical aptitudes
• Confident and self driven with the humility required to successfully work in teams
• Expertise using a Sales Framework such as MEDDPICC, Challenger or Sandler (we use MEDDPICC)

#LI-Remote 

P14990_3436357

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Vancouver for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers and partners encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.

You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' and partners’ needs - working with our product management and development teams on their behalf. 

You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of MongoDB's top ISV partners and ensure excellence for our joint customers. 

In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience managing large scale databases (e.g. RDBMS or NoSQL)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read and write code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Experience working with APIs and other application integration technologies
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: Ability to work collaboratively amongst cross functional teams (partner, sales, support, customer success, etc)
• Willingness and clarity of thoughts to be able to work in ambiguous multi-party situations where motivations and incentives are sometimes misaligned
• General understanding of partner ecosystems

Bonus Points

• Experience in one or more programming languages developing applications using a NoSQL or SQL database
• Strong understanding of authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
• Experience in working software product teams, and familiarity with product release processes from planning to release
• Experience with one or more 3rd party partner technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc
• General understanding of the genAI concepts and technology companies in this space

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers and partners. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263346828

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office or remotely in North America.

Responsibilities

• In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
• Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss. 
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in data security
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263343037

Who We Are

About Ascend

At Ascend, we understand the struggles that accounting & finance professionals face in traditional public accounting firms - from rigid hierarchies, overwhelming workloads, and the elusive work-life balance. It’s time for a transformative change. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number; you’re a valued member of a community that supports & celebrates your professional & personal fulfillment. Our mission is to transform the public accounting experience into one where work-life harmony is a reality, and where your career advancement is supported by a nurturing network and comprehensive resources.

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. 

For more information, visit www.ascendtogether.com.

About ODC

Opsahl Dawson (ODC) was founded in 1979 in Longview, WA, where we have flourished into the award-winning firm we are today. We specialize in Accounting, Tax Preparation, and Bookkeeping with 175+ people across the United States. With 30+ years of proven service, we’re the go-to CPA firm in SW Washington. You’ll be joining a fun team and a renowned firm that is recognized as one of the Top 10 Fastest Growing Accounting Firms by Accounting Today.

In January 2023, ODC made the strategic decision to join Ascend! With Ascend’s partnership and shared resources, ODC is well positioned for strong innovation and growth in the years to come.

The Role

We are looking for a Senior Tax Manager for our Trust and Estates team!

Leveraging your expertise in trust and estates (706, 709, 1041) tax matters & client relations, you’ll manage a national client list, delivering superior service. As their trusted advisor, you’ll tackle complex tax issues, craft strategic solutions, and offer risk management guidance. Your forward-thinking mindset will enhance service delivery, ensuring innovation remains at the forefront.

In this role, you’ll collaborate with members across ODC and work as a united team, maintaining a fun work environment! You’ll also have the opportunity to drive our team’s growth through mentorship and coaching, encouraging a culture of continuous improvement and professional development.

Key Responsibilities

• Manage client portfolio, consistently delivering high-quality service.
• Ensure accuracy and compliance with the preparation, review, and timely filing of all tax forms.
• Perform initial and/or final review of manager, tax senior, tax staff and intern work products.
• Enhance efficiency across project initiatives.
• Contribute to team empowerment & professional development by providing mentorship and supportive guidance.
• Stay up to date with tax regulations, conduct diligent research, and provide consultation on intricate tax matters.
• Contribute to business development and departmental efficiency enhancements.

Required Qualifications

• CPA or EA
• Bachelor's degree in accounting, finance, or related field
• 10+ years of public accounting experience
• Trust & Estate tax expertise
• Experience directly managing and interacting with clients through a variety of channels
• Strong interpersonal and communication skills
• Attention to detail
• Proficiency with tax preparation and accounting software

Preferred Qualifications

• Advanced knowledge of applicable accounting software: QuickBooks, CCH Axcess, Engagement, Thomson Reuters, or UltraTax
• Substantial knowledge of 706, 709, 1040, 1041, Partnerships, S-Corps, and 1099
• Experience in individual clients, high net worth individuals, trust & estates, state tax, and pensions

Who We Look For

A perceptive team-player who excels in a progressive environment, blending sharp analytical skills with exceptional communication. A detail-oriented performer who embodies critical thinking and high standards. A proactive professional, constantly seeking to deliver outstanding service.

Location

At Opsahl Dawson, we’ve designed a flexible work structure that enables both teamwork and independence, enhancing our employees’ work experience while promoting personal well-being. 

What We Offer

Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:

• Unlimited PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Annual Performance Bonus
• 12 Paid Holidays
• Flexible Scheduling Options
• Innovative Workplan System 
• $500 annual Vacation Incentive
• Commitment to Professional Development
• Equity Program Eligibility at Sr. Manager Level + top performing Managers

How to Apply

Submit your information in the application section directly below! This will include:

• Basic contact information
• Resume/CV and optional cover letter upload
• Work eligibility and compensation
• Voluntary demographic & self-ID questions

The annual base salary range for this role is $100,000-$150,000. This range includes the anticipated low and high end of the salary range for this position. Actual compensation may vary based on various factors, including experience, education and/or skill level.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a hybrid role and is open to applicants located within commuting distance of Toronto or Vancouver. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. 
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support. 
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. 
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). 
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Hybrid

We’re looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

• Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
• Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
• Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices.
• Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value.
• Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion.
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with record of successful adoption
• Demonstrated knowledge of social media and/or social marketing and business use of social
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Negotiation: successfully obtain commitment to a solution or idea, while maintaining integrity and relationships

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AA1

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing roles. This is a hands-on, high-impact position responsible for translating Hootsuite's enterprise Go-To-Market strategy into the programs, content, and skills that give our sellers a competitive edge.

This role works at the intersection of strategy and execution building the programs, playbooks, coaching frameworks, and learning systems that directly influence how quickly and effectively our sellers perform. The measure of this role is field impact: quota attainment, pipeline, and win rates.

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain sales playbooks, talk tracks, frameworks, and competitive assets in close partnership with Marketing, ensuring sellers always have current, field-tested materials at the moment they need it.
• Translate Hootsuite's GTM positioning and value-based selling methodology into training programs that are practical, repeatable, and directly applicable to driving active pipeline.
• Build and manage a coaching cadence for the seller community, leveraging AI to surface conversation intelligence insights, identify skill gaps, and create targeted coaching interventions in partnership with frontline sales managers.
• Design and deliver enablement programs for operational launches, GTM plays, and strategic initiatives in coordination with Product Marketing, RevOps, and Sales Leadership to ensure field readiness ahead of each launch.
• Partner with RevOps to drive adoption of new tools, processes, and CRM workflows, translating operational changes into clear, field-facing learning experiences that minimize friction and accelerate uptake.
• Maintain a continuous learning rhythm for tenured sellers through micro-learning, peer-led sessions, and skills clinics that reinforce messaging, sharpen technique, and build confidence in competitive deals.
• Establish and track enablement metrics tied to seller performance such as program completion, methodology adoption, and pipeline contribution and iterate programs based on field data and manager feedback.
• Serve as an active member of the Revenue Enablement Council, contributing field insights and ensuring seller-facing initiatives are properly sequenced, scoped, and communicated across the GTM organization.
• Perform other related duties as assigned 

WHAT YOU’LL NEED

• 8+ years of experience in sales enablement, sales training, or a quota-carrying sales role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus.
• Demonstrated experience designing and delivering enablement programs with measurable impact on ramp time, quota attainment, or win rates
• Experience with AI-powered GTM tools, including conversational intelligence platforms, AI-assisted content generation, and personalized learning systems, with a practical understanding of how to integrate these tools into seller workflows to drive adoption and performance.
• Strong working knowledge of enterprise sales methodologies (e.g., MEDDIC, Command the Message, Challenger, Value Selling) and the ability to apply them in practical field contexts
• Experience leveraging Gong or equivalent conversation intelligence platforms to analyze seller performance and build coaching programs
• Familiarity with Salesforce, LMS platforms, and modern sales content management tools (e.g., Highspot, Accord)
• Proven ability to work cross-functionally with Sales Leadership, Product Marketing, and RevOps to build programs that land in the field
• Strong facilitation and communication skills. Equally effective designing an asynchronous learning module and running a live workshop with a room full of senior AEs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a hybrid role and is open to applicants located within commuting distance of our Vancouver or Toronto offices. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets.  Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment. 
• Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global evaluations and manage stakeholders in different regions and departments.
• Proactively and strategically seek out market information and understand the product-market fit in order to effectively develop rapport with customers. 
• As a subject matter expert in Social Media Management and in our customers unique industry, advise and recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. 
• Evaluate and complete RFI's/ RFP/s , Security and Privacy agreements and manage the proposal and credit review process.
• Educate and inform our customers on the impact social media has on their corporate strategy. Deliver strategic product presentations, demos and supported trials of our solutions to potential customers and prospects, and identify and build consensus among multiple, cross-functional decision makers and influencers. 
• Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer.
• Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support
• Lead by example to your peers and share learnings and insights with team members on deal challenges, objections, and account strategy.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Senior level B2B sales experience, including 2+ years selling to enterprise customers (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). Demonstrated strategic mindset towards deals and the ability to convey a big picture vision to the customer. 
• Experience crafting sales plans for your vertical/territory and building/executing on your account/territory plans. Outbound experience and track record of success sourcing your own pipeline  is a requirement. 
• Proven outbound sales expertise, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns. Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Hybrid

We’re looking for a Senior Enterprise Account Manager to own the relationship for a portfolio of Hootsuite’s large, strategic, Enterprise customers. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your experience and demonstrating expert-level competency in Hootsuite's products, industry trends and best practices. You will collaborate with management and other stakeholders in driving renewal and expansion strategies and ensure a proactive and seamless approach to the renewal and expansion process for our customers. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

WHAT YOU’LL DO:

• Build and nurture influential relationships with strategic customers for a book of business, anticipate questions and provide relevant insights and proactively reach out to improve adoption and give recommendations on tactics to enhance social presence/ social listening for our customers. 
• Proactively lead the post-sale relationship, including multithreaded customer engagements and leading negotiations to drive successful renewal and expansion outcomes. 
• In collaboration with the manager, develop and utilize creative and strategic thinking in order to resolve complex issues and identify win-win renewal outcomes. 
• Provide recommendations to improve our operational processes through on-the-job learning.
• Develop and maintain rolling forecasts including monitoring account data health and anticipating risks and/or objections; working proactively with the manager and other stakeholder groups to mitigate risk and develop renewal strategies; recording calls and ensuring our internal customer database is up to date with robust details to further support forecast accuracy.
• Act as a trusted advisor throughout the customer lifecycle, building multi-threaded relationships, and leveraging your in-depth knowledge of product fit while tailoring the renewal strategy to meet customers’ unique needs. 
• Identify and independently pursue account upsell and cross-sell opportunities throughout the customer relationship. 
• Evaluate customer needs and advocate internally as the voice of our clients on product strategy, feature development, and pricing decisions.
• Identify product and process gaps and issues and suggest potential solutions.
• Conduct Strategic Business Reviews (SBR) on a regular basis to discuss accomplishments, opportunities, account growth and to identify areas of improvement.
• Leverage deep understanding of contract terms and processes in order to positively influence the renewal process and ensure a seamless customer experience. 
• Provide regular updates to leadership on weekly forecast numbers and trends.
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, and support the team with SFDC hygiene. 
• Collaborate with Professional Services where applicable.
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• 5-7 years of account management and sales experience, preferably in the technology (SaaS) industry 
• Proven success managing an enterprise customer portfolio; demonstrated ability to manage a high volume of opportunities while leveraging data-driven insights within the customer journey and sales process. 
• Proven record of consistent quota attainment or portfolio management; experience developing account plans with a mix of tactics 
• Experience using sales tools such as SFDC, Gong, Sales Navigator, and 6Sense Gainsight
• Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI. 
• Proven success negotiating and building consensus with multiple stakeholders within complex B2B environments. 
• Familiarity with SaaS contracts, contract terms and experience working with legal and procurement teams. 
• Accountability: holds self and others accountable to meet commitments.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. 
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action. 
• Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. 
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up. 
• Problem-Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
  

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Hybrid 

About the Team

Our Account Development team partners with merchants across Canada to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

About the Team

On the Restaurant Success team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the Role

As an SMB Business Development Executive - Retention, you will lead high-impact negotiations with SMB-managed merchants during pivotal partnership moments – including renewals, churn threats, and exclusivity discussions. You will own complex deal conversations end-to-end balancing merchant needs with DoorDash’s strategic priorities to drive outcomes that support long-term retention and revenue growth.

This role requires strong commercial judgement, executive presence, and deep understanding of restaurant economics. You’ll work autonomously while partnering closely with cross-functional teams and senior leadership to develop compelling proposals, influence strategy, and scale insights across the broader business.

You will report to the Manager of Eastern Canada within our Canadian SMB Restaurant Success organization. We expect this role to be hybrid, with time split between working in-office, traveling to merchants, and working from home.

You’re excited about this opportunity because you will…

• Own complex negotiations: Lead deal conversations from discovery through close during renewals, exclusivity discussions, and churn-risk situations
• Drive cross-functional alignment: Partner with account owners, product, local market teams, strategic finance, legal, and others to build strong merchant proposals
• Present with influence: Develop and deliver compelling presentations that clearly articulate DoorDash’s value and advocate for long-term partnerships
• Engage senior leadership: Collaborate with internal leaders throughout the deal lifecycle and contribute insights that shape broader GTM strategy
• Operate with urgency and autonomy: Navigate ambiguity, move quickly, and exercise sound judgment while maintaining high quality and rigour
• Build for scale: Contribute to the evolution of Canada SMB Restaurant Success strategy, processes, and playbooks as the business grows

We’re excited about you because you have…

• 4+ years of experience in business development, account management, strategic sales, or a related role involving complex negotiations and senior stakeholder engagement.
• Strong understanding of the restaurant industry and merchant economics, including profitability and P&L drivers
• Executive presence with the ability to build rapport quickly and influence stakeholders at all levels
• Proven negotiation and objection-handling skills, particularly in renewal, retention, or partnership-focused deals
• Data-driven mindset with the ability to translate insights into clear, commercially sound recommendations
• Comfort collaborating closely with cross-functional partners and senior leadership throughout the deal lifecycle
• Ability to operate autonomously in fast-changing, ambiguous environments while maintaining high quality and rigour

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash continues to grow in Canada and we are hiring an Engagement Manager to be responsible for the strategic vision, development and growth of restaurant merchant partner relationships within our Enterprise Post-sale team. You will report to a Senior Manager for DoorDash Canada.

About the Role

As an Enterprise Engagement Manager you will join a passionate team of high-functioning sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important restaurant merchants. You will be responsible for the ownership and growth of a subset of these partnerships and play a key role in the rollout of new brand partnerships, growing existing merchants (selling new products, launching new stores) partnering to grow with marketing and working closely with product teams and other key internal stakeholders to deliver a seamless experience to our merchant partners.

You’re excited about this opportunity because you will…

• Own, develop and foster strategic merchant partnerships to drive sales growth using a number of levers including activation, marketing, product and operations.
• Develop strategic merchant relationships with C-Suite, strategy, marketing, and operations leads to provide a best-in-class working partnership. 
• Work cross-functionally and serve as a liaison between our merchant partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational excellence.

We’re excited about you because you…

• Love working in client facing roles; you create and maintain long-term relationships.
• Are a problem solver at your core, with a strong bias for action.
• Are passionate about using analytics to build insights around problems and opportunities.
• Like rolling up your sleeves as much as you like the big picture.
• Are organized and pay attention to the details.
• Comfortable with a very fast pace and several competing priorities; we move quickly.
• Know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
• Inspired by a challenge and push yourself to keep going when others back away.
• Hold a high bar from your contributions and those of the people you work with.
• Have strong AI fluency; ideally Claude Code experience

Qualifications

• 5+ years experience in account management, sales, business development or consulting.
• Excellent communication, presentation and interpersonal skills.
• Proven success working in cross-functional teams to build creative and effective solutions (ie. in a sales role working with product, marketing, and operations teams).
• Excellent analytical thinker who can deliver actionable recommendations out of complex datasets (advanced spreadsheet skills required).
• A proven track record of driving growth.
• Management consulting, tech, or other analytically focused experience preferred

Nice to Haves

• Experience with marketplaces, operations or logistics.
• Experience with CRM software (ie. Salesforce).
• Bilingual in English/French

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. This mission is enabled by our 3 key audiences (consumers, merchants & Dashers). 

Although the Audience Insights team is a part of the Marketing structure at DoorDash, it partners with and influences the strategy of different functions across the organization. The purpose of our team is to use our knowledge and expertise to bring the insights needed to the forefront and ensure the voice of our 3 key audiences (consumers, merchants & dashers) is at the core of our decisions. This includes completing research, incorporating tools, synthesizing data, and consulting on projects.

About the Role

As an Audience Insights Manager, you will join our Insights function at a pivotal moment for the business. This role will focus on shaping strategy through a deep understanding of the Canadian consumer, ensuring our decisions across marketing, product, and partnerships are grounded in clear, actionable insights.

You will serve as the primary voice of the Canadian audience, representing local needs and perspectives within broader regional and global conversations that shape the business. Beyond executing research, you will act as a strategic partner to cross-functional teams, contributing to how problems are framed, how decisions are made, and how insights are applied to drive impact.  In this position, you will 

• Lead research that informs key business decisions, including audience understanding, positioning, messaging, and go-to-market strategy
• Design and deliver both foundational and tactical research, spanning areas such as brand health, creative effectiveness, and audience needs
• Identify drivers of behavior, perception, and growth opportunities, translating them into clear implications for the business
• Influence decisions across marketing, product, and partnerships, acting as a trusted thought partner to cross-functional stakeholders
• Establish and evolve insight frameworks, tools, and processes that improve how insights are generated, shared, and applied across teams
• Surface market-specific nuances across regions within Canada, helping determine where strategies should be locally tailored and how Canada should be represented within broader global brand decisions

You're excited about this opportunity because you will…

• Synthesize diverse inputs into clear, compelling narratives that drive action
• Own projects end-to-end, from problem definition through to recommendation and impact
• Partner closely with cross-functional teams to shape both the questions being asked and the decisions being made
• Build and refine scalable approaches to insights that increase efficiency and influence across the organization
• Play a key role in ensuring the business is deeply connected to the needs, behaviors, and motivations of its audiences
• Help bring the voice of the Canadian market into broader regional and global conversations, ensuring local audience needs are reflected in how strategy is shaped

We are excited about you because you…

• Are deeply curious about people and motivated to uncover meaningful insights that drive business impact
• Bring a strong strategic mindset, consistently connecting insights to decisions and outcomes
• Communicate with clarity and confidence, with the ability to influence stakeholders and guide discussions
• Are comfortable navigating ambiguity and evolving priorities, while maintaining focus on what matters most
• Demonstrate ownership and accountability, operating independently while collaborating effectively across teams
• Balance analytical rigor with practical judgment, ensuring work is both credible and actionable 
• Experience representing the needs of a market within a broader global organization and connecting local insights to wider business goals

… and have the following experiences

• 5+ years of experience in Marketing Research or Insights
• An understanding of different types of research such as concept development, script testing, copy testing, ethnography, segmentation, brand health, and other qualitative and quantitative techniques
• Comfort with self-moderating 1-on-1 interviews
• Understanding of Qualtrics -or- extensive experience with programming surveys 
• Expertise with brand tracking research - leveraging crosstab tools, stat testing tools, and indexing
• Experience with AI in research with clear understanding of where it can accelerate 
• Experience designing and executing research end-to-end, from scoping through delivery
• Comfort working in fast-paced environments with multiple priorities and stakeholders
• Experience bringing market-specific needs into broader global insights work

About the Team

DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses.

To further this mission, DoorDash is growing our award-winning Creative Studio, Superette. We’re populated by diverse, eclectic talent that inspires and creates. We take risks, challenge each other, and inspire new ways of thinking. We're here to create pivotal work that we, our partners, and the entire DoorDash community can be immensely proud of. We’re here to do the best work of our lives. 

About the Role

We’re looking for a Social Manager to help build and champion DoorDash Canada’s social channels. You will lead an always-on social strategy that taps local culture, sports moments, and tier-one occasions to make DoorDash distinct, credible, and expressive in-market. Additionally, you will build and operationalize a clear social measurement framework, defining performance standards, proving impact on brand health, and unlocking smarter optimization for the creative work. You’ll report into the Social Director within our Marketing organization.

You're excited about this opportunity because...

• Ability to positively impact account growth & engagement with organic moments & proactive campaigns for DoorDash CA social 
• Develop scroll-stopping moments that are focused on building brand equity for DoorDash CA social 
• Unlock new fandoms and verticals for DoorDash CA to engage with
• Strategize a forward thinking plan for DoorDash CA social 
• Develop cross functional relationships & projects to push the brand further with new experimentation 
• Reporting on impact and strategizing new frontiers 

We're excited about you because...

• 4+ years of relevant content experience brand side or within creative agencies.
• The ability to make culture-moving content for the feed
• A test-and-learn mindset to constantly optimize creative with data drivin decisions
• A strong sense of organic social’s place with day-to-day content and in campaigns 
• A track record of partnering with creative teams to help create owned social-first moments 
• A desire to collaborate with creative teams and brand strategy 
• A deep passion for culture, the internet and creation

We’re seeking an experienced Senior Security Engineer with a strong passion for Identity and Access Management(IAM) and proven expertise in cloud-native environments, particularly AWS. In this role, you’ll help shape and implement modern identity strategies to secure access across all of Marqeta’s systems and services—100% cloud-based, with no data center footprint.

Join us in building a secure, scalable, and frictionless IAM program where you’ll play a crucial part in:

• Building and evolving our Identity Governance and Administration (IGA) capabilities.
• Implementing & Operating Privileged Access Management (PAM) in a cloud-first (AWS-focused) environment.
• Designing and architecting a Certificate Lifecycle Management solution that supports cloud-native workloads.
• Driving integration of IAM across AWS services, SaaS platforms, and developer/DevOps pipelines.
• Designing identity and access controls to protect AI/ML systems—ensuring secure access to training data, models, and inference APIs.

The Impact You’ll Have

• Develop and lead implementation of robust IAM strategies aligned with cloud-native architecture and security principles.
• Expand and operationalize the IAM program across IGA, PAM, SSO, MFA, access management, secrets management, and certificate lifecycle.
• Automate identity provisioning, de-provisioning, and access reviews using AI tools and infrastructure-as-code.
• Design IAM integrations for AWS-native services (Lambda, EC2, S3, IAM, etc.), SaaS platforms, and third-party identity tools (e.g., Okta, CyberArk).
• Promote and enforce least privilege and zero-trust principles through scalable access controls and policy automation.
• Mentor junior engineers and serve as a technical lead for IAM-related projects.
• Collaborate with Security, DevOps, and Infrastructure teams to embed IAM controls across the engineering lifecycle.
• Stay ahead of emerging trends and continuously refine IAM strategy based on evolving cloud threats and compliance requirements.

Who You Are

• A minimum of 8 years related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• Strong experience with IAM tools (e.g., Okta, CyberArk, Ping, SailPoint).
• Deep knowledge of IAM in cloud-native environments, especially AWS IAM, roles, policies, permissions boundaries, and federation.
• Proficiency in infrastructure-as-code (e.g., Terraform, CloudFormation).
• Familiarity with authentication and authorization protocols (SAML, OAuth2, OpenID Connect, Kerberos).
• Strong grasp of directory services like Active Directory, LDAP, and cloud-based alternatives.
• Hands-on skills in scripting (e.g., Python, PowerShell) to automate IAM operations.
• Solid understanding of compliance standards: NIST, SOC 2, PCI DSS, etc.
• Proven experience integrating IAM into CI/CD pipelines, secrets management, and DevOps workflows.
• Excellent communication skills and ability to influence and lead cross-functional teams.

Nice to have

• Relevant certifications such as CISSP, CISM, or IAM-specific credentials (e.g., CIAM/CAMS, CyberArk Certified, Okta Certified Consultant).
• Experience with AWS technologies such as Lambda, S3, DynamoDB, RDS, Aurora, SNS, SQS, CloudTrail, CloudWatch, Code Pipeline, AWS Developer Tools, and IAM roles and permissions
• Experience with DevOps tools and practices, including secrets management and CICD pipelines

Manager

• Sandeep Chotwani

Recruiter for this role

• Kayla Osuna

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 136,800 - 171,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

We’re seeking an experienced Senior Security Engineer with a strong passion for Identity and Access Management(IAM) and proven expertise in cloud-native environments, particularly AWS. In this role, you’ll help shape and implement modern identity strategies to secure access across all of Marqeta’s systems and services—100% cloud-based, with no data center footprint.

Join us in building a secure, scalable, and frictionless IAM program where you’ll play a crucial part in:

• Building and evolving our Identity Governance and Administration (IGA) capabilities.
• Implementing & Operating Privileged Access Management (PAM) in a cloud-first (AWS-focused) environment.
• Designing and architecting a Certificate Lifecycle Management solution that supports cloud-native workloads.
• Driving integration of IAM across AWS services, SaaS platforms, and developer/DevOps pipelines.
• Designing identity and access controls to protect AI/ML systems—ensuring secure access to training data, models, and inference APIs.

The Impact You’ll Have

• Develop and lead implementation of robust IAM strategies aligned with cloud-native architecture and security principles.
• Expand and operationalize the IAM program across IGA, PAM, SSO, MFA, access management, secrets management, and certificate lifecycle.
• Automate identity provisioning, de-provisioning, and access reviews using AI tools and infrastructure-as-code.
• Design IAM integrations for AWS-native services (Lambda, EC2, S3, IAM, etc.), SaaS platforms, and third-party identity tools (e.g., Okta, CyberArk).
• Promote and enforce least privilege and zero-trust principles through scalable access controls and policy automation.
• Mentor junior engineers and serve as a technical lead for IAM-related projects.
• Collaborate with Security, DevOps, and Infrastructure teams to embed IAM controls across the engineering lifecycle.
• Stay ahead of emerging trends and continuously refine IAM strategy based on evolving cloud threats and compliance requirements.

Who You Are

• A minimum of 8 years related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• Strong experience with IAM tools (e.g., Okta, CyberArk, Ping, SailPoint).
• Deep knowledge of IAM in cloud-native environments, especially AWS IAM, roles, policies, permissions boundaries, and federation.
• Proficiency in infrastructure-as-code (e.g., Terraform, CloudFormation).
• Familiarity with authentication and authorization protocols (SAML, OAuth2, OpenID Connect, Kerberos).
• Strong grasp of directory services like Active Directory, LDAP, and cloud-based alternatives.
• Hands-on skills in scripting (e.g., Python, PowerShell) to automate IAM operations.
• Solid understanding of compliance standards: NIST, SOC 2, PCI DSS, etc.
• Proven experience integrating IAM into CI/CD pipelines, secrets management, and DevOps workflows.
• Excellent communication skills and ability to influence and lead cross-functional teams.

Nice to have

• Relevant certifications such as CISSP, CISM, or IAM-specific credentials (e.g., CIAM/CAMS, CyberArk Certified, Okta Certified Consultant).
• Experience with AWS technologies such as Lambda, S3, DynamoDB, RDS, Aurora, SNS, SQS, CloudTrail, CloudWatch, Code Pipeline, AWS Developer Tools, and IAM roles and permissions
• Experience with DevOps tools and practices, including secrets management and CICD pipelines

Manager

• Sandeep Chotwani

Recruiter for this role

• Kayla Osuna

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 136,800 - 171,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

As Marqeta’s Counsel, International Product & Regulatory you will  help advance our vision of modern money movement and will be enthusiastic about payments technology and its potential for positive impact in peoples’ lives. You will help drive high-profile cross-functional initiatives across the business involving a variety of complex legal and regulatory issues relating to managing risk for financial and payments products internationally. This requires strong business acumen and the ability to both work independently and with large multi-stakeholder teams. We are looking for someone with sharp analytical and communication skills, who is diligent, organized, engaged, proactive, collaborative, and who has demonstrated excellent legal and business judgment and strategic thinking. You will be part of an international team providing product, regulatory and privacy support. 

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Demonstrate a passion and practical knowledge of international laws, rules and regulations related to prepaid and debit products in various jurisdictions, including Canada and the EEA
• Develop strategies for monitoring and analyzing new international laws and regulations in the payments/financial services space to assess their applicability to the payments/financial products offered by Marqeta, and work closely with relevant stakeholders in developing and implementing controls to comply with applicable international laws and regulations 
• Provide legal advice on payment laws, financial services regulations, data privacy, consumer protection, and enforcement actions for existing products and new features in covered jurisdictions
• Assess legal risks, recommend mitigation strategies, and provide legal advice to cross functional stakeholders (product, engineering, risk teams, go to market, etc.) in connection with maintaining integrity of the financial platform
• Collaborate with and manage outside legal counsel in various international jurisdictions
• Be a team player and self-starter with drive and initiative 
• Have high integrity and great judgment while working across the organization 

Who You Are

A licensed attorney with: 

• 5+ years’ experience practicing in-house in fintech or banking or at a reputable law firm, ideally focused on prepaid, debit and/or payments work
• A workable understanding of the international payments industry, including the laws, rules and regulations related to banks and the participants in the payments ecosystem, including issuer processors and program managers
• A keen sense of ownership and the ability to independently drive complex projects to completion on tight timelines in a fast-moving, high-performing environment
• A solid business focus with practical risk awareness and the ability to balance legal risk mitigation against key business objectives and risks
• Excellent oral and written communication skills; ability to work on teams and independently; ability to drive accountability and influence outcomes
• The ability to challenge and be challenged both internally and with clients in a constructive and respectful way
• Advanced problem solving skills, i.e., the ability to quickly digest a problem, evaluate various options/solutions and empower yourself and others to deliver
• Team player with a positive attitude and commitment to excellence
• JD degree and member in good standing of a State Bar (or equivalent in your jurisdiction) 

Typical Process

• Application submission
• Recruiter video call
• Take-home exercise 
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 30-45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 132,300 - 165,400

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.75 - $19.95 CAD/ hour in Vancouver, BC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution through identifying and resolving risks to the employees, product, and most importantly, our customers. With the ever-increasing pace of cloud application adoption, companies are struggling to find ways to accurately assess risk and act at the speed of their business. 

As a Staff Technical Program Manager supporting the Cyber Defense team, you will play a critical role in driving large-scale security projects. You will partner with our global Cyber Defense Operations and Engineering teams to design, build, and enhance the capabilities we use to protect Okta and our customers. This role requires exceptional leadership skills, demonstrated by an ability to influence and align stakeholders at all levels - from individual engineers to leadership. You’ll drive effective teamwork, resolve conflict, negotiate priorities, and foster a culture of shared commitment to a common goal. 

The ideal candidate has extensive experience in cybersecurity and a proven track record of managing technical programs in a fast-paced, cloud-native environment. This position requires strong leadership, ownership and autonomy, and executive communication skills, with the ability to translate complex technical challenges into clear, actionable plans.

Job Duties and Responsibilities:

• Manage large scale, complex initiatives across multiple teams; taking a hands-on and proactive approach to manage dependencies, unblock progress, define timelines, communicate commitments, and introduce efficiencies
• Operate with a high degree of autonomy and discretion, defining the path forward for complex technical and operational challenges with minimal guidance
• Unify and drive effective teamwork, communication, collaboration, and commitments across multiple disparate groups with competing priorities
• Anticipate and mitigate risks by having close involvement with team goals and challenges, applying past experience, and keeping the big picture in mind
• Lead the introduction of new processes and improvements to mature Cyber Defense capabilities and improve operational efficiency
• Develop and maintain metrics and dashboards to report on program status using Jira and other tools
• Collaborate across Okta to drive transparency of security programs

Minimum REQUIRED Knowledge, Skills, and Abilities:

• Bachelor’s degree or higher in Computer Science or Management Information Systems, or equivalent experience
• 5+ years of experience in technical program management, with at least 3 years focused on cybersecurity
• Demonstrated ability to create structure and clarity from ambiguous, high-level directives, translating them into concrete and actionable roadmaps
• Extensive working experience with security or engineering teams
• Working knowledge of technical terms and concepts used in information security, privacy, risk and contingency planning
• Exceptional communication and collaboration skills with the ability to influence and align stakeholders across all levels
• Experience working with Atlassian products, specifically Jira and Confluence
• Strong analytical and problem-solving skills and the ability to “think-out-of-the-box”
• Strong oral and written communication skills
• Able to work independently and as part of a distributed, global team

Helpful Certifications / Skills:

• Certified ScrumMaster (CSM)
• Program Management Professional (PMP)
• Security certifications such as CISSP, CISM, or other relevant credentials
• Technical background in security engineering, security operations, or incident response
• Familiarity with Okta’s products and services

#LI-HYBRID

#LI-SH1
P17983_3404596

Asana is looking for a strategic, supportive, and business-savvy leader to manage our global Administrative Business Partner (ABP) community. This is more than a traditional operations role; it is a people-first leadership position designed to bring stability, clarity, and growth to a team that is the backbone of our executive leadership.

You will lead our full-time, global ABPs and oversee our offshore ABP support program. Your mission is to balance operational rigor with a human-centric approach, ensuring our ABPs feel supported in their career journeys while providing world-class partnership to Asana’s top executives.

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Bridge Strategy & Execution: Act as a high-level partner to the Head of RE & Workplace, ensuring the ABP function aligns with Asana’s broader business goals.  
• Evaluate & Optimize: Conduct comprehensive strategic audits of internal programs. You will determine their long-term viability, impact on executive productivity, and whether to scale, pivot, or maintain the current model.
• Development of Team:  Coach the high-performing team of ABP’s, ensuring they are accountable for the overall quality and consistency of their work, ensuring every interaction is grounded in business context and aligned to company priorities.  Establish clear expectations for business acumen, judgment, and impact across the ABP team.  
• Standardize Excellence: Develop a standard of excellence based on the Asana Operating Principles for executive support—creating playbooks for calendar management, global travel, and meeting rhythms that allow for executive-specific nuances while maintaining a high global standard.
• Resource Management: Manage headcount planning, budgeting, and workload balancing. You’ll ensure that the ABP team is not over-leveraged and that every executive has the right level of support.  You will provide ABP coverage from time to time when we are resource constrained,
• Foster Culture: Build a sense of community and team among a group that is often siloed within different functional departments.
• Lead with Empathy: Act as a stable, empathetic, and supportive coach for the ABP team, helping them navigate their fast paced and high stress roles and charting clear pathways for their professional development.

About you

• 8+ years of people management experience and a proven track record of leading through change with grace and transparency and leading high performing teams.  You have experience in leading remote teams and building relationships with Executive leaders.
• Strategic Business Acumen: You don’t just manage tasks; you understand business drivers. You can look at a program and see the ROI (or lack thereof) through data and stakeholder feedback.
• Systems Thinking: You love using tools (especially Asana!) and are proficient in using AI tools to create clarity out of chaos. You think in terms of scalable processes, not just one-off fixes and have a curiosity about leveraging AI to enhance the team’s productivity.  You have established clear role expectations, operating norms, and standards of excellence across executive support functions and the ability to navigate, digest, and make decisions amidst ambiguity.
• Executive Presence: You are comfortable interacting with executive leaders, possessing the professional polish and discretion required to manage the teams that support them.  You have experience in building strong relationships with executive leaders who are remotely located.  
• Resilience & Stability: You are the calm in the storm. You can navigate ambiguity and high-stakes environments without passing stress down to your team.
• Technical Savvy: Expert-level knowledge of Google Workspace and a passion for mastering Asana to streamline global coordination.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between 150,000 CAD - 176,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

#LI-Hybrid

As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and expansion of our product with some of our highest profile, top tier customers. In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, suggest new products that will enhance their existing capabilities where we can, and make suggestions to improve the overall customer experience. 

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Please note this is a hybrid work environment and you will be required to be in the office Monday, Tuesday & Thursdays.

In this role, you will be responsible for:

• Developing and maintaining strong relationships with a portfolio of clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond including rolling out new features and enhancements, integrations, growing and expanding focusing on the customer’s experience
• Becoming an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers
• Driving brand loyalty, customer satisfaction, and advocacy
• Owning and being the main point of contact for our customers, monitoring customer accounts to identify areas of improvements and proactively address any issues or concerns, and act as a point of escalation for customer issues and ensure a timely resolution
• Uncovering growth opportunities in your portfolio through upsells and cross sells
• Focusing on net dollar retention and churn prevention
• Working closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration and adoption.
• Using data to prioritize and change prioritizations internally across the organization to help drive exceptional customer experience.
• Providing mentorship, coaching and help with onboarding new and existing team members.

About you

• 3+ years of customer success experience, preferably in the SaaS or FinTech/payments space
• Experience with working within a per usage/ per consumption based pricing model 
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
• Strong understanding of the FinTech industry and our products/services
• Exceptional communication and interpersonal skills
• Highly organized with excellent oral and written communication skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to build compelling value-driven client facing presentations
• Ability to gather complex requirements and work with a team to design a solution
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
• Previous Project Management role or skills are a plus
• CPA/Accounting experience preferred 

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture 

Tipalti’s sales teams drive global growth for our best-in-class product. Whether you are an account executive, sales development representative, or solutions consultant, you’ll be joining a team of individuals who thrive within a fast-paced, metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals, whilst being provided with the resources to learn and grow via the Tipalti Academy.

Base Salary Range: $87,000 - $97,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $95,700 - $106,700 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

APPLICATION DEADLINE: May 19, 9:00am ET

(Note for University of Waterloo students: please apply to the posting for this job on WaterlooWorks, and NOT here. Thank you!)

Every day, our software is used by millions of people around the world, and we are looking for students who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people, like you, opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

Software Test Developers at D2L are passionate about building quality, secure, high performing software. They tackle tough technical and non-technical testing challenges. You will contribute to technology that will transform teaching and learning for millions of people. Improving education for millions of people provides a rare opportunity to make a real and significant difference in the world!

What you’ll get out of working at D2L:

• You will work on an Agile development team which includes Developers, Testers, Designers, a Product Manager, and a Development Manager
• Teams can tackle any problem in any area, ensuring exposure to a variety of problems and technologies
• All members of the team contribute to the definition, requirements, development, and testing of the problems we are solving
• Our testers are flexible, and can adapt how they spend their time according to the needs of their team and projects

How you'll make an impact: 

• Take charge of your team’s overall quality strategy; help the team to adapt and optimize for quality up front, rather than providing a safety net to catch failures
• Leverage your strengths to help your team improve quality in various ways: perhaps you’ll contribute to product code, participate in code reviews, design and write automated tests, plan and execute exploratory testing, implement reliability engineering strategies, or take on any other activities that will help your team increase confidence in what they’re building
• Coach other members of your team about how to approach quality-related activities, and foster a mature quality culture within the team
• Be a compelling communicator of quality concerns

What is D2L looking for from you?                                                     

Your experience is important, but most of all we are looking for people who are quick to learn, passionate about what they do, and are eager to collaborate with others to create innovative products that will delight and inspire our users. In general we are looking for:

• You thrive at finding defects and design issues in software during all phases of the software development process
• You have a high bar for quality, software performance, and security
• You create and nurture feedback loops to provide information for continuous improvement of testing
• You identify risks and gaps in analysis and test coverage through sound critical thinking
• You design effective automation tests and contribute to automation frameworks
• You collaborate effectively, helping your team to develop testable features, and identifying test tasks during design
• You are passionate about our users and are their advocates in the development process

Education Recommendations                

Currently a candidate for Bachelor's degree or diploma in Computer Science, Computer Engineering or a related field with the co-op option

Why we're awesome                                               

We offer our Co-ops monthly internet reimbursement, monthly co-op events, and opportunity to be a fully involved member of a team. Plus, we're always hiring superstar New Grads, so get a step ahead of the rest by networking within D2L on your work term.

Check out our social media sites and follow us on Instagram, Twitter and LinkedIn to learn more about why applying to D2L is a great choice.

This position is to fill an existing vacancy

Here at ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual, we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.

About the Role

This is a rare opportunity to architect and own ZoomInfo's global Solutions Partner Program from the ground up. As the founding voice of this program, you'll shape how ZoomInfo's consulting and implementation partners deliver, scale, and succeed — directly influencing customer outcomes worldwide.

This is a high-impact individual contributor role with significant visibility and cross-functional influence across ZoomInfo's Partner, Sales, Services, and Executive teams. Reporting to the Sr. AVP of Partnerships, you will work closely with ZoomInfo's Solutions Team to ensure the program is built in alignment with ZoomInfo's overall partner strategy.

If you're a self-starter who thrives on building structure where none exists and wants to make a measurable impact on how ZoomInfo's partners succeed globally — we'd love to hear from you.

What You’ll Do:

• Buld and own ZoomInfo's global Solutions Partner Program, recruiting new partners and establishing the frameworks that drive partner-led implementation quality and customer adoption
• Elevate partners' technical competency and mature their ZoomInfo services practice through structured enablement and repeatable delivery frameworks
• Contribute actively to the evolution of ZoomInfo's broader partner program and go-to-market strategy
• Collect qualitative and quantitative data to measure and report on individual partner performance, ensuring a high standard of implementation quality across top partners
• Drive partner business planning, QBRs, and performance assessments to maintain strategic alignment and accountability
• Own and manage partner interactions across ZoomInfo's internal teams — including Marketing, Product, Pre-Sales, Sales, Services, Enablement, Customer Success, Partner Operations, and Executive Leadership
• Work with the partner team, delivery, and account teams to ensure the proper program elements, resources, and processes are in place to support solutions partners' success
• Serve as a trusted advisor and player/coach to ZoomInfo's solutions partners as the program scales
• Maintain accurate partner records and CRM hygiene across Salesforce and internal tools to ensure operational excellence
• Support partners and internal stakeholders with ad-hoc requests as needed, including legal agreement support, webinars, and collateral development

Core systems and tools: Salesforce, Jira, Confluence, GSuite, Netsuite, Snowflake, GCP, AWS, and additional tools within these ecosystems

What you Bring:

• 5–8 years of experience working with and managing solutions partners in a SaaS environment
• Experience building or scaling a partner program, enablement curriculum, or implementation methodology from an early stage
• Demonstrated success driving partner-sourced or partner-influenced revenue growth
• Existing SI partner relationships and an established network within the ecosystem
• Strong strategic business and marketing planning capabilities
• Excellent interpersonal skills with a proven ability to build positive relationships and influence outcomes through partners
• Proven ability to work cross-functionally across Sales, Services, Product, and Executive stakeholders
• Self-motivated with strong self-management skills and demonstrated leadership qualities as an individual contributor
• Familiarity with SaaS go-to-market motions and the partner ecosystems that support them

What Working at ZoomInfo Brings You:

• Build something that matters: define a program with global reach and lasting impact on how ZoomInfo's partners succeed
• Visibility and influence: Direct access to executive leadership and cross-functional strategy at a market-leading SaaS company
• A culture that is independently driven with a strong team mentality, where your work is recognized and valued
• Competitive compensation and benefits, including a comprehensive package designed to reward high performers
• A clear path to expand your scope and influence within the Partnerships organization as the program scales

About us: 

Built over 20 years ago, ZoomInfo Powered by DiscoverOrg has become the go-to-market standard for over 13,500 companies worldwide. Designed to be the single source of truth, the ZoomInfo platform offers best-in-class technology paired with unrivaled data coverage, accuracy, and depth of contacts, companies, and opportunities essential to empower sales, marketing and recruiting professionals to hit their numbers. Deeply embedded into business workflows and technology stacks-- including integrations with the leading CRM, Sales Engagement, Marketing Automation, and Talent Management applications - ZoomInfo is capable of delivering more predictable, accelerated, and sustainable growth than any stand-alone solution. ZoomInfo’s investors include TA Associates, The Carlyle Group and 22C Capital.

For more information about our leading marketing and sales intelligence solution, visit www.zoominfo.com.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veterans status or any other personal characteristic protected by law

#LI-EB1

#LI-Hybrid

The Senior Partner Program Manager will play a strategic role in the Zoominfo Partnerships Organization responsible for design, delivery, and execution of programs that will create a best-in-class partner ecosystem aligned to Zoominfo goals and objectives. The Senior Partner Program Manager is responsible for building and supporting multiple partner programs, such as Channel Sales, Technology, and Solutions, as we rapidly scale our Partner Ecosystem. We are looking for a self-starter who is comfortable dealing with ambiguity and has an entrepreneurial drive but can operate as part of a larger team and business. You are comfortable making recommendations based on data analysis and anecdotal feedback and willing to experiment with new ideas. You have a proven track record in taking on end-to-end ownership while working collaboratively with multiple stakeholders and successfully delivering results in a fast-paced and dynamic business environment. This role will report to the SVP of Partnerships to ensure the partner programs align with ZoomInfo’s overall corporate strategy.

What You’ll Do:

• Work with sales leadership and partnerships management, delivery and account teams to ensure the proper program elements, resources, and processes are put in place to support partner program success.
• Lead program management of high-visibility strategic programs, which includes designing a decision framework, executing strategy, and building a roadmap 
• Work collaboratively with Partners and internal ZoomInfo teams to develop repeatable frameworks 
• Play an active role in contributing to the evolution of ZoomInfo’s overall partner program and strategy
• Play a key role in partner recruitment and selection, engaging with strategic partners to ensure alignment and fast time-to-value.
• Help define goals/metrics to measure the success of our program
• Analyze key metrics, identify gaps, and create plans to mitigate and drive closure
• Collaborate with cross-functional teams taking responsibility for driving alignment and delivery
• Handle administrative functions related to Partner Programs, ensuring internal tools are updated, and sales hygiene is maintained
• Support Partners and internal stakeholders’ ad-hoc requests and jump in where needed (eg, legal agreement support, operations support, collateral building, etc.)

Core systems and tools you may be working with: Salesforce, Jira, Confluence, GSuite, Netsuite, Snowflake, GCP, AWS, plus multiple other peripheral software tools in these ecosystems.

What You Bring:

• 5+ years of Partner Program management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Excellent interpersonal skills and a confirmed capacity to build positive relationships, manage partners to defined goals and objectives, and close business with partners
• Proven ability to work cross-functionally
• Must be self-motivated, have strong self-management skills and should demonstrate basic leadership qualities

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

#LI-EB1

#LI-Hybrid

The Senior Partner Program Manager will play a strategic role in the Zoominfo Partnerships Organization responsible for design, delivery, and execution of programs that will create a best-in-class partner ecosystem aligned to Zoominfo goals and objectives. The Senior Partner Program Manager is responsible for building and supporting multiple partner programs, such as Channel Sales, Technology, and Solutions, as we rapidly scale our Partner Ecosystem. We are looking for a self-starter who is comfortable dealing with ambiguity and has an entrepreneurial drive but can operate as part of a larger team and business. You are comfortable making recommendations based on data analysis and anecdotal feedback and willing to experiment with new ideas. You have a proven track record in taking on end-to-end ownership while working collaboratively with multiple stakeholders and successfully delivering results in a fast-paced and dynamic business environment. This role will report to the SVP of Partnerships to ensure the partner programs align with ZoomInfo’s overall corporate strategy.

What You’ll Do:

• Work with sales leadership and partnerships management, delivery and account teams to ensure the proper program elements, resources, and processes are put in place to support partner program success.
• Lead program management of high-visibility strategic programs, which includes designing a decision framework, executing strategy, and building a roadmap 
• Work collaboratively with Partners and internal ZoomInfo teams to develop repeatable frameworks 
• Play an active role in contributing to the evolution of ZoomInfo’s overall partner program and strategy
• Play a key role in partner recruitment and selection, engaging with strategic partners to ensure alignment and fast time-to-value.
• Help define goals/metrics to measure the success of our program
• Analyze key metrics, identify gaps, and create plans to mitigate and drive closure
• Collaborate with cross-functional teams taking responsibility for driving alignment and delivery
• Handle administrative functions related to Partner Programs, ensuring internal tools are updated, and sales hygiene is maintained
• Support Partners and internal stakeholders’ ad-hoc requests and jump in where needed (eg, legal agreement support, operations support, collateral building, etc.)

Core systems and tools you may be working with: Salesforce, Jira, Confluence, GSuite, Netsuite, Snowflake, GCP, AWS, plus multiple other peripheral software tools in these ecosystems.

What You Bring:

• 5+ years of Partner Program management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Excellent interpersonal skills and a confirmed capacity to build positive relationships, manage partners to defined goals and objectives, and close business with partners
• Proven ability to work cross-functionally
• Must be self-motivated, have strong self-management skills and should demonstrate basic leadership qualities

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

#LI-EB1

#LI-Hybrid

ZoomInfo is rapidly growing and looking to add talented and passionate people to our Sales Development, Enterprise Customer team!  As a Sales Development Representative (SDR), you'll receive top-tier training, collaborate with industry-leading professionals, and play a pivotal role in executing strategic outbound sales efforts targeting Enterprise companies. You’ll get world-class training while surrounded by incredible coworkers and leaders who have a vested interest in seeing you thrive. If you’re looking to grow your sales career and sharpen your skills within the Enterprise segment, this is the role for you! 

What You Will Do:

• Prospect into existing customers to expand relationship and build a sales pipeline for a Enterprise Account Manager
• Articulate the ZoomInfo value proposition by educating prospective leads on our full suite of solutions
• Focus on the value that ZoomInfo brings to an organization vs. just the technical functionality by understanding the pain points that prospective customers are currently experiencing among their Sales, Marketing, Operations and Recruiting teams
• Collaborate with Account Managers to identify sales expansion opportunities
• Create trust and credibility with both internal and external stakeholders

What You Bring:

• 1+ year of experience prospecting into Enterprise level accounts (1000+ employees in size), demonstrating a strong ability to uncover opportunities and engaging decision-makers
• Professional communication and writing skills to articulate the value of the ZoomInfo product suite
• The ability to assess prospects’ needs, personalize your outreach, and uncover high-probability opportunities that align with their business challenges.
• Experience creating, executing, and maintaining a well-structured prospecting plan that drives results.
• An eagerness to understand market trends, customer pain points, and organizational changes to improve the effectiveness of your outreach.
• Experience with go-to-market (GTM) technologies like Salesforce, Outreach, and ZoomInfo is a plus.
• Adaptability and the ability to thrive in a fast-paced environment, and always thinking of new ways to drive engagement and pipeline.

What’s In It For You:

• An opportunity to partner with the top 10% of Account Executives at ZoomInfo, working with high-potential new business accounts and expanding into greenfield accounts.
• Payouts based on demos completed with uncapped earning potential.
• Pathfinder career development program - build competitive skills and tenure to unlock pay increases every six months
• Top-notch tech stack.
• Market-leading product offering (check out our long list of G2 awards).
• Benefits to Help You Thrive - 
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add-ons such as pet insurance, legal service support, and more!
  
  

If you’re driven, results-oriented, and ready to make an impact in the enterprise sales space, ZoomInfo is the place for you. Join us and be part of our exciting journey!

This is an in office position, working a minimum of three days per week from one of our offices in Waltham MA, Bethesda MD or our Vancouver, WA office.

The US base salary range for this position is $31.25 an hour + variable compensation + benefits.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

#LI-Hybrid

Your role
As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams. A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions. You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems.

This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office.

What you’ll do 

• You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions.
• You will design and implement data logging and monitoring strategies to capture key analytical insights.
• You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline.
• You will build and maintain data pipelines on Vertex AI pipelines. 
• You will work closely with the AI Platform team to build tooling for data science projects. 
• You will implement automation and processes to improve our workflow. 
• You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions.
• You will contribute to our continuous efforts to enforce data privacy and compliance. 
• You will collaborate with cross-functional teams, including AI, engineering, and product teams.

Skills you’ll bring 

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields.
• 1 - 3 years of working experience with software engineering or data engineering projects. 
• 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar.
• 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines. 
• Experience with BI tools such as Tableau. 
• Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements.
• Experience working with popular LLM frameworks.
• Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.

Your role
As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of autonomous voice agents. While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions. A major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution. Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications.

If you're passionate about agentic and multimodal AI and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Senior Manager of the NLP team and has the opportunity to be based in Vancouver, BC.

What you’ll do

• Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops.
• Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation.
• Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.
• Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously.
• Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment.
• Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production.
• Submit papers to top-tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team’s research culture.

Skills you’ll bring

• Master’s or PhD degree in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field.
• 2+ years of industry experience in Machine Learning/NLP for Master’s degree holders, or 1+ years for PhD holders.
• Deep understanding of LLMs: Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks.
• Experience with Agentic Systems: Familiarity with building autonomous agents, including concepts like tool use, function calling, reasoning chains (CoT), and memory management.
• Strong proficiency in Python and PyTorch, with the ability to write clean, production-ready research code.
• Research Track Record: A history of publishing in top-tier conferences (ACL, EMNLP, NeurIPS, ICASSP) is highly valued.
• Multimodal Awareness: Familiarity with speech technologies (ASR, TTS) or processing real-time audio streams is a strong plus.
• Ability to bridge the gap between research and product, translating complex technical concepts into business value.
• Familiarity with version control tools like Git for collaborative projects.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.

We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

This position reports to a Quality Engineering Manager in the USA.

What you’ll do

• Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
• Maintain performant and reliable CI/CD pipelines.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
• Develop and execute system performance testing against a variety of systems.
• Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
• Develop and execute a comprehensive test strategy.
• Perform functional, regression, and performance testing using automation tools.
• Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
• Strong programming experience in any top language, such as Python or Java.
• Experience with AI code generation, subagents, and modern code generation workflows.
• Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
• Highly organized with excellent written and verbal communication skills.
• Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
• Direct experience applying testing methodologies, including regression, integration, and performance testing
• Extensive knowledge of cloud technologies, including the testing of REST services.
• Strong people skills, as you'll work with other teams in different geographies.
• The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.

We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

This position reports to a Quality Engineering Manager in the USA.

What you’ll do

• Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
• Maintain performant and reliable CI/CD pipelines.
• Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
• Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
• Develop and execute system performance testing against a variety of systems.
• Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
• Develop and execute a comprehensive test strategy.
• Perform functional, regression, and performance testing using automation tools.
• Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
• Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
• Strong programming experience in any top language, such as Python or Java.
• Experience with AI code generation, subagents, and modern code generation workflows.
• Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
• Highly organized with excellent written and verbal communication skills.
• Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
• Direct experience applying testing methodologies, including regression, integration, and performance testing
• Extensive knowledge of cloud technologies, including the testing of REST services.
• Strong people skills, as you'll work with other teams in different geographies.
• The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Your Role
As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.

This position reports to an Engineering Manager in the Telephony Platform team.

We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
• Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications.
• Build monitors and alerts to maintain high reliability and observability.
• Participate in releases and on-call rotations, driving operational excellence for the team's platform components.
• Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
• Strategize and drive the roadmap for cross-team platform initiatives.
• Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship.

Skills you’ll bring  

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of SaaS professional experience maintaining large-scale production backend systems.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP).
• Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
• Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data-driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• Backend: Python, Google Cloud Platform, Cloud Run / k8s, Datastore, Redis, ElasticSearch, BigQuery, Google Cloud Pub/Sub.
• Frontend: Angular / Bootstrap.

Your role
As a Sr. System Administrator on the Data Centers team, you’ll own both our hardware and cloud infrastructures, with a particular focus on reliability, scalability, and operational excellence. You’ll manage the administration and lifecycle of our global server fleet and lead key initiatives in automation, observability, and performance.

You’ll also take the lead on capacity planning, including physical data center needs, and will be a technical partner to stakeholders across Engineering as we evolve our infrastructure footprint. In addition, you’ll evaluate, propose, and implement new project initiatives such as intrusion detection/prevention, system/security hardening, and automating manual processes.

This position reports to our Engineering Manager, Data Centers and Networking, and is based in Vancouver, Canada (with flexibility to collaborate across global time zones).

What you’ll do

• Scout, evaluate, and compare hardware options and colocation facilities, partnering with Engineering to align decisions with performance and cost objectives.
• Design and deploy a cloud expansion strategy that balances reliability, performance, and efficiency across providers and regions.
• Steer capacity planning and our expansion/upgrade strategy, using data to anticipate growth and proactively mitigate bottlenecks.
• Design and deploy servers at scale into data centers around the globe, ensuring consistent standards and automation from day one.
• Develop and maintain automation for a large fleet of servers, VMs, and containers, reducing toil and improving consistency across environments.
• Work with vendors to obtain quotes, make purchases, and schedule services, including coordinating logistics for data center installations and maintenance.
• Set up and evolve monitoring for server, network, and data center health, including alerting, dashboards, and SLO-oriented metrics.
• Develop and maintain proper documentation for engineering staff, including runbooks, standards, and architectural diagrams.
• Participate in a rotating on-call schedule within the larger Infrastructure Engineering division, helping drive rapid incident response and robust post-incident reviews.
• Lead complex systems and network troubleshooting, fault analysis, and resolution, acting as an escalation point for the broader team.
• Provide technical mentorship to other System Administrators and engineers, sharing best practices around Linux, automation, and operational excellence.
• Partner with Security and other stakeholders on initiatives such as system hardening, compliance, and intrusion detection/prevention.
• Occasionally travel for on-site work when remote hands are not available; an active passport is required.

Skills you’ll bring

• Background in Systems and/or Software Engineering, with a strong focus on infrastructure and operations.
• Extensive experience with Linux, both on-premise and in the cloud, including performance tuning, troubleshooting, and automation at scale.
• Familiarity with networking technologies: TCP/IP, DHCP, DNS, routing, firewalls, and load balancing concepts.
• Data center setup/deployment experience, including racking/stacking, cabling standards, and remote management.
• Exposure to cloud platforms such as GCP or AWS, and experience working in hybrid environments.
• Demonstrated ability to keep abreast of industry standards and trends, and to translate them into practical improvements in a production environment.
• Proven experience in a senior or lead capacity (typically 5+ years in systems administration or similar roles), including driving cross-team initiatives and mentoring others.
• Strong communication skills and the ability to collaborate effectively with distributed teams.

Your role
We are looking for a passionate, driven Senior Technical Recruiter to join Dialpad. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for Engineering, Product, and Design. You’ll also have the opportunity to flex into supporting additional non-EPD organizations within the company.

You’ll own the full lifecycle of recruiting—sourcing, vetting, and hiring top talent—while building strong partnerships with hiring managers. By driving a consistent and data-driven process, you’ll help ensure we hire the best people to fuel our growth.

This hybrid position reports to the Sr. Manager, Global Talent Acquisition, and has the opportunity to be based in our Vancouver, Canada office. 

What you’ll do 

• Manage the full-cycle recruiting process, ensuring a seamless, consistent, and highly positive candidate experience across Argentina, Canada, and the US. 
• Become a strong talent advisor by developing deep relationships with candidates, hiring managers, teams, and global stakeholders.
• Innovate on ways to build a talent pipeline, identify creative sourcing techniques, and recruit in a variety of venues to build balanced and inclusive teams.
• Champion an exceptional candidate and hiring manager experience focused on a high-touch, warm, engaging, and meaningful connection during the recruitment journey.
• Source, screen, and assess talent that leads to offers, negotiation, and closing.
• Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.
• Accelerate candidate engagement and improve the candidate experience throughout the entire hiring process with consistent high-touch communication.
• Identify innovative and creative sourcing techniques that deliver strong results.

Skills you’ll bring 

• BA/BS degree or equivalent practical experience.
• 8+ years of recruiting experience in the areas of Engineering, Product, and Design for a high-growth technology company.
• Experience recruiting for NAM (US & CAN) + EMEA/LATAM (nice to have) 
• Previous experience working in a SaaS company.
• Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle.
• Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
• Strong work ethic, integrity, and personal accountability.
• Proven experience negotiating and closing complex compensation packages.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, effectively prioritizing multiple tasks and managing time efficiently.
• Self-starter with a track record of building strong, productive relationships.
• Familiarity with Greenhouse is a plus.

About the role:

Join the Marketing Operations team and help Samsara evolve its Marketing Technology portfolio in innovative and impactful ways. Your role will focus on run-the-business operations, ensuring our global MarTech stack is stable, optimized, and delivering superior results. You’ll collaborate globally in conjunction with various teams, including Marketing, IT, Engineering, Product Management, and Sales Operations. This position is perfect for those with a passion for systems design, a win-as-a-team mindset, and a desire to impact a rapidly growing organization.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Be a reliable teammate that executes assigned projects and supports standard operational tasks to deliver superior services and systems to the marketing team. 
• Be a proactive problem solver and have good communication as well as project management skills to collaborate across technical and non technical audiences.
• Build clear, "how-to" process documentation for the broader marketing team and facilitate training sessions to ensure resources are being used correctly by end-users.
• Maintain close alignment between the Marketing Operations team and our Strategic Sourcing and Security teammates
• Collaborate with fellow Marketing Operations team members on ad hoc analysis, brainstorming sessions, and projects - one team, one dream!
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Minimum requirements for the role:

• 3+ years of relevant experience (roles in marketing operations, business systems, sales operations, process improvement, etc. with emphasis on problem solving and execution preferred)
• A strong sense of ownership and bias for action complemented by a passion for process design and delivering a stellar end user experience.
• Eagerness to stay up to date on the latest MarTech news and bring value to the business through the innovative use of technology.

An ideal candidate also has:

• Experience with the following technologies (bonus): Salesforce, Marketo, Iterable, Contentful, Hightouch, Gumloop.
• Experience with project management tools (i.e. Airtable, Jira) to manage operational tickets and projects
• Experience working closely with cross-functional teams (i.e. Procurement, BizTech, Security) to deliver on Marketing needs.

As Marqeta’s Manager, Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear, actionable guidance and ensure our documentation is structured around real customer use cases, not just technical endpoints. You will own documentation strategy, information architecture, and content quality across APIs, SDKs, and platform surfaces. In close partnership with Product, Engineering, and customer-facing teams, you will ensure documentation is accurate, timely, and aligned to how developers actually build on Marqeta.

Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate, launch, and scale. High-quality documentation builds trust, reduces friction, and directly impacts developer adoption and long-term customer success.

This role comes at a pivotal moment as we expand our platform and invest in AI-driven workflows to improve how content is created, maintained, and consumed. You will play a key role in shaping how AI is applied to scale content, improve discoverability, and enhance the overall developer experience.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Lead and develop a team of technical writers, fostering a high bar for clarity, quality, and customer impact.
• Define and drive documentation strategy, standards, and information architecture across the platform.
• Partner with Product, Engineering, Design, and Support to document features as they are built.
• Improve developer onboarding and reduce time to integration through structured, high-quality documentation.
• Identify gaps in APIs, SDKs, and workflows through documentation and developer feedback.
• Contribute to a cohesive developer experience across documentation, SDKs, and platform surfaces.
• Drive innovation in tooling, automation, and AI-driven content workflows.
• Use data and feedback to continuously improve content quality, coverage, and discoverability.

Who You Are

• 8+ years in technical writing or developer documentation, with 2+ years in leadership.
• Experience delivering documentation for APIs, SDKs, or complex platform products.
• Strong information architecture and content strategy skills, with experience scaling documentation systems.
• Ability to translate complex systems into clear, concise, and actionable guidance.
• Proficiency with Markdown, Git, and modern documentation tools.
• Strong cross-functional collaboration, communication, and project management skills.
• A mindset focused on developer experience, usability, and continuous improvement.
• Experience in payments, fintech, or enterprise SaaS
• Familiarity with backend languages (Python, Go, Java, Node)
• Experience with large-scale documentation systems and information architecture
• Experience with AI-driven or automated documentation workflows

Nice-To-Haves

• Experience building or scaling developer portals or self-service platforms.
• Familiarity with onboarding flows, sandbox environments, or API-first ecosystems.
• Experience partnering with Developer Relations or developer-facing teams.
• Background in content analytics, SEO, or improving content discoverability.
• Experience creating diagrams, architecture visuals, or instructional media.

What You’ll Need to Apply

• Resume
• Writing samples or portfolio demonstrating developer-focused documentation.
• Examples of how you have used AI or automation in workflows or developer experiences.

Your Manager

• Sarah Dulski, Senior Director, Product Design - Customer & Developer Experience

Recruiter For This Role

• Prashant Sharma

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD is: 109,600 - 137,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

As Marqeta’s Manager, Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear, actionable guidance and ensure our documentation is structured around real customer use cases, not just technical endpoints. You will own documentation strategy, information architecture, and content quality across APIs, SDKs, and platform surfaces. In close partnership with Product, Engineering, and customer-facing teams, you will ensure documentation is accurate, timely, and aligned to how developers actually build on Marqeta.

Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate, launch, and scale. High-quality documentation builds trust, reduces friction, and directly impacts developer adoption and long-term customer success.

This role comes at a pivotal moment as we expand our platform and invest in AI-driven workflows to improve how content is created, maintained, and consumed. You will play a key role in shaping how AI is applied to scale content, improve discoverability, and enhance the overall developer experience.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Lead and develop a team of technical writers, fostering a high bar for clarity, quality, and customer impact.
• Define and drive documentation strategy, standards, and information architecture across the platform.
• Partner with Product, Engineering, Design, and Support to document features as they are built.
• Improve developer onboarding and reduce time to integration through structured, high-quality documentation.
• Identify gaps in APIs, SDKs, and workflows through documentation and developer feedback.
• Contribute to a cohesive developer experience across documentation, SDKs, and platform surfaces.
• Drive innovation in tooling, automation, and AI-driven content workflows.
• Use data and feedback to continuously improve content quality, coverage, and discoverability.

Who You Are

• 8+ years in technical writing or developer documentation, with 2+ years in leadership.
• Experience delivering documentation for APIs, SDKs, or complex platform products.
• Strong information architecture and content strategy skills, with experience scaling documentation systems.
• Ability to translate complex systems into clear, concise, and actionable guidance.
• Proficiency with Markdown, Git, and modern documentation tools.
• Strong cross-functional collaboration, communication, and project management skills.
• A mindset focused on developer experience, usability, and continuous improvement.
• Experience in payments, fintech, or enterprise SaaS
• Familiarity with backend languages (Python, Go, Java, Node)
• Experience with large-scale documentation systems and information architecture
• Experience with AI-driven or automated documentation workflows

Nice-To-Haves

• Experience building or scaling developer portals or self-service platforms.
• Familiarity with onboarding flows, sandbox environments, or API-first ecosystems.
• Experience partnering with Developer Relations or developer-facing teams.
• Background in content analytics, SEO, or improving content discoverability.
• Experience creating diagrams, architecture visuals, or instructional media.

What You’ll Need to Apply

• Resume
• Writing samples or portfolio demonstrating developer-focused documentation.
• Examples of how you have used AI or automation in workflows or developer experiences.

Your Manager

• Sarah Dulski, Senior Director, Product Design - Customer & Developer Experience

Recruiter For This Role

• Prashant Sharma

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD is: 109,600 - 137,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we? 

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

• Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
• Identify and nurture opportunities for account growth and expansion.
• Translate client needs into clear project direction and actionable insights.
• Focus on program and project execution including quality assurance.
• Responsible for day-to-day project and client needs, with guidance from senior team members.
• Liaise with the sales team for a seamless client transition through onboarding.
• Act as main customer contact at the project level.
• Encourage product adoption and expansion.
• Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have:  

• 3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
• An undergraduate degree in a related field.
• Excellent communication skills, both written and verbal.
• A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
• Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
• Strong problem-solving skills and the ability to work through ambiguity.
• Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
• A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
• Ability to remain composed and solution-focused during times of stress.
• A flexible style of communication that allows you to adapt depending on audience.
• A keen eye for detail and experience with project management.
• The ability to translate complex concepts into easy-to-follow written and verbal content.
• Market Research experience is preferred.

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• Pay range for this role: $80,000 to $95,000 CAD depending on experience

Our compensation package also includes:

• Stock options
• RRSP plan with employer matching
• Parental leave top-up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• 3 weeks of vacation to start.
• Toronto or Vancouver based

🩺 Health and wellness

• Health and dental plan
• Generous sick, personal, and mental health days
• $1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

As Marqeta’s Senior Dispute Analyst, you will you are responsible for maintaining and revising complex operational process flows, identifying inefficiencies, and improving quality outcomes for regulatory processes.   You will join a team of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. This position works both internally and with external partners (BPO) maintaining process flows, ensuring regulatory compliance, analyzing quality assurance outcomes and updating procedures and process flows. You will also be responsible for managing communication with Marqeta’s programs and supporting required reporting. 

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

The Impact You’ll Have

• Manage teams operational process flows, procedures and playbooks for both internal and external use
• Resolve moderate/complex issues with little or no supervision or direction.
• Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams
• Work with peers and leadership to communicate dispute trends and share best practices, ideas, and information within Marqeta and our customers.
• Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution.
• Practice using sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the investigation.
• Ensure quality standards are met working with external partners in the area of learning and develop 

Who You Are

• 3 - 5+ years of relevant experience (financial services, payment industry, etc)
• Strong understanding of Card Network regulations (VISA, MC and SMS) related to chargeback processing
• Experience with SQL, Snowflake
• Working knowledge of U.S Payment Regulations,  data privacy and other regulatory requirements for dispute management
• Able to work independently with high volume caseloads/projets executed with high quality
• Experience in direct customer interaction; ability to talk through complex requirements and render positive outcomes 
• Demonstrated ability to achieve results through cross-functional, virtual teams
•  Superior communication skills (interpersonal, verbal, presentation, written, email)
• Positive attitude, team player, adaptable, resourceful, inquisitive, and self-starter who is able to work independently
• Bachelor’s degree or equivalent experience. 

Nice-To-Haves

• VISA Network Chargeback Certification
• Operational Experience with EU Payment Regulation (GDPR, PSD2) 
• Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments. 

Your Manager

• Lisa Valles

Recruiter For This Role

• Agata Wojciechowska 

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 x 45 min calls
• Offer

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 88,800-111,000. We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for an Annotation Program Manager to join our AI Research team. This is a program management role at its core and the operational backbone of our AI model delivery pipeline. The right person owns the systems, cadence, and accountability structures that keep annotation work moving at scale, working cross-functionally across AI Research, product, and clinical functions to coordinate priorities and drive accountability with stakeholders who have competing demands.

This is a senior-scope individual contributor role with direct accountability to research leadership and visibility across the full AI Annotations program portfolio. Annotation domain knowledge is useful context, but Program Management depth is the job. This person provides the operational architecture and the discipline to keep every team moving against it. Jira architecture and cross-tool program visibility are core to this role from day one.

This position is hybrid, preferably based in Vancouver for regular on-site collaboration with our expert teams.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What you'll do

• Own the annotation program as a portfolio: maintain a unified view of all active workstreams, dependencies, timelines, and risks across teams and vendors at all times.
• Own Jira architecture end-to-end: hierarchy design, custom fields, workflow automation, sprint configuration, and cross-board reporting wired to Google Sheets and Looker to create visibility on SLA frameworks, QC loops, and vendor accountability. 
• Manage external annotation vendor relationships, setting expectations clearly, tracking against commitments, and escalating on the record when delivery is at risk.
• Partner with radiologists and research leads to translate clinical requirements into structured, executable annotation guidelines, then hold contributors to those standards consistently.
• Anticipate capacity gaps, dependency conflicts, and delivery risks in advance, surfacing them with a proposed path forward.
• Support regulatory and clinical validation efforts by ensuring annotation workflows produce audit-traceable, documentation-ready outputs.

What you'll bring

Must-have:

• 7+ years in program or operations management, with ownership of a multi-team, multi-dependency program from strategy through execution, including capacity planning across internal teams and external vendors. Comfortable operating with light oversight.
• Deep Jira administration experience: built it from scratch for a multi-team program, including hierarchy design, issue schemas, workflow automation, and dashboard reporting connected to external tools.
• Strong Google Sheets fluency, including Apps Script automation, has written scripts to solve real operational problems.
• Experience building or maintaining dashboards (Looker, Tableau, or equivalent) to make program status visible to non-technical stakeholders.
• A track record of managing external vendors or cross-functional partners against hard timelines and quality standards, with documented escalation when commitments slip.
• Clean escalation skills, and the ability to raise problems up the chain transparently, without going behind anyone's back, and without losing the relationship.
• Fluency with AI tools, i.e., using LLMs to draft documentation, automate repetitive tasks, and write scripts, and a default orientation toward finding AI-assisted shortcuts before doing things manually.

Nice-to-have:

• Health tech, MedTech, or clinical research background, familiarity with regulated environments and expert stakeholders, including quality management systems or audit-traceable workflow requirements.
• Experience managing annotation programs or data labeling operations at scale.
• Familiarity with annotation platforms such as RedBrick AI, Labelbox, or Encord.

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $110,000-$130,000 CAD, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

Job Summary:

The Paid Media Specialist will support our in-house paid media team, who executes digital marketing efforts across the North American, EMEA, APAC & LATAM regions. This is a hands-on paid media role where the candidate will be expected to be in platform executing and optimizing campaigns daily. This role is perfectly suited for a new starter in digital marketing who is looking to expand their knowledge and experience. 

As a member of the performance marketing team, the successful candidate will be expected to help execute and optimize our various campaigns across the year, while providing recommendations to the channel strategists where applicable.  

The successful candidate will also have the opportunity to develop their knowledge outside of paid media by supporting the performance marketing team in ABM & SEO efforts.  

The successful candidate will report to each of the channel strategists and the performance marketing director. 

How Will I Make an Impact?

• Support in the creation and management of new LinkedIn Ad campaigns for the B2B market (with support and guidance from the Paid Social Manager). 
• Support in the execution & optimization Paid Search (Google Ads) campaigns for the North American & International markets (with support and guidance from the Paid Media Manager). 
• Support in the execution of ABM marketing display campaigns. 
• Creation of landing pages for performance marketing campaigns (with support & training from web experience team). 
• Partner with creative team & external freelancers to develop assets for performance marketing campaigns. 
• Support in the management of external agency and/or channel partners. 
• Report success metrics and provide insights & recommendations on paid search & paid social performance. 
• Assist with project and resource planning where required. 
• Work with web, SEO & content team to feedback keyword insights & findings. 

What you’ll bring to the role:

• Knowledge of Digital Marketing tactics & channels. 
• Knowledge of Paid Search and/or Paid Social channels (Google Ads & LinkedIn Ads). 
• Experience working in SaaS and/or B2B verticals is preferred.  
• Experience with tracking technologies including Google Tag Manager & Google Analytics is preferred but not required. 
• Ability to create positive external relationships and internal cross-functional stakeholders. 
• Strong organization and project management skills.  
• Proven team player who is both flexible and adaptable. 
• Ability to handle multiple projects simultaneously and work effectively in a fast-paced, deadline-driven environment with rapidly changing priorities. 
• Strong analytical and research skills. 
• Attention to detail.

Location Information: This position offers the flexibility to work from your home office within Canada or at one of our vibrant office spaces in Kitchener, Toronto, Winnipeg or Vancouver.

As Senior Product Manager for Tokenization, you will own the product strategy and roadmap for Marqeta's tokenization platform - the foundation that powers digital wallet provisioning and network token transactions, and a central pillar of Marqeta's business. You'll shape the strategic direction of the platform, drive innovation that delivers industry-first capabilities, and manage relationships with key partners including Visa, Mastercard, Apple, and Google.

From launching new products and expanding into emerging use cases to ensuring compliance with network and wallet mandates, you'll deliver impactful capabilities across provisioning, transaction processing, and token lifecycle management. Your passion and attention to detail will help keep a mission-critical platform reliable and compliant - while pushing the boundaries of what's possible in tokenization to create lasting value for customers and Marqeta.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is for an existing vacancy.

The Impact You’ll Have

• You'll help shape a compelling product vision and roadmap for the tokenization platform, driving alignment and seeking consensus among leadership, engineering, and cross-functional partners
• Directly engage with Visa, Mastercard, Apple, and Google on compliance mandates, protocol migrations, and strategic partnership initiatives - serving as Marqeta's primary product voice for tokenization
• Collaborate across engineering, operations, and international teams to manage complex, multi-month initiatives such as network migrations and regional compliance rollouts
• Translate network and wallet requirements into clear engineering specifications, writing high-quality PRDs with crisp acceptance criteria that maintain engineering velocity
• Deliver customer value iteratively, launching new capabilities end-to-end — from ideation through rollout — driving measurable gains in token provisioning and transaction processing volume
• Identify and flag customer-impacting gaps in the platform, surfacing issues to leadership early with clear status updates and action plans
• Own the product narrative for tokenization across GTM, Product Support, Customer Success, and onboarding  - ensuring cross-functional teams have the product knowledge, documentation, and strategic context they need to move fast and represent the platform accurately to customers
• Collaborate with go-to-market partners to develop product collateral, presentations, and enablement tools that bring tokenization capabilities to customers and prospects
• Stay current with payment industry trends, competitive landscape, and growth opportunities to proactively shape the platform's direction

Who You Are

• 5+ years in a product management role designing and delivering payment solutions that have delighted customers and driven business growth
• Deep expertise in the payment industry ecosystem: card brand regulations, payment networks, tokenization standards, and digital wallet integrations (Apple Pay, Google Pay)
• Proven track record of end-to-end product delivery and execution, with experience independently owning a complex platform with high compliance and reliability requirements
• Strong written and verbal communication skills with a talent for precise articulations of customer problems for technical and business audiences
• Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions
• Excellent technical acumen, curiosity, and familiarity with APIs, data analysis, and working alongside engineering teams to shape technically sound solutions
• A customer-centric mindset — you consistently ask "How does this solve the customer's problem?"
• "Roll up your sleeves" mentality to make your products successful and get things done, even when the path is unclear
• Expertise in Agile, stakeholder management, and product lifecycle management

Nice to Haves

• Experience with transaction processing systems, 3DS authentication, or issuer processing platforms
• Familiarity with international payment regulations.
• Experience managing tier-0 or mission-critical services with high uptime expectations
• Understanding of connected platform components beyond tokenization, such as fulfillment, accounts, and issuing systems

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 108,000 - 135,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

Implementation at Brex 

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Requirements

• 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organizations.
• Deep expertise in the Travel & Expense (T&E) industry is preferred, with at least 3+ years of hands-on domain experience. Preference for experience implementing T&E SaaS solutions.
• A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
• Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
• A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.

Bonus points

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Compensation

The expected salary range for this role is $145,544 - $181,930 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.