About the Team

Our Account Development team partners with merchants across Canada to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

About the Role

Verkada is seeking a high-velocity Enterprise Account Executive to spearhead our expansion within the Calgary corporate market. As a key member of our growing Corporate Field Sales team, you will be responsible for driving new business acquisition across all non-government organizations in the region. This isn't just a sales role; it’s an opportunity to own a territory, disrupt a legacy industry, and help Calgary’s leading businesses modernize their physical security infrastructure with our integrated cloud platform.

With consistent year-over-year growth, Verkada offers an unparalleled opportunity for sales professionals to join a market leader at an exciting stage. If you are an ambitious "hunter" looking to accelerate your career, you will thrive in our high-velocity, disruptive environment. This is more than a job - it’s a chance to build a legacy within a rapidly scaling startup that is redefining an entire industry.

This position reports to the Regional Sales Director for Western Canada.

What You'll Do

• Develop and implement a comprehensive territory plan
• Dedicate at least 50% of your time to field-based sales activities away from the workplace, including customer meetings, site visits, and relationship-building
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales. This includes prospecting and lead generation, providing product demos, product trials, and strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and company success. Penetrate new, untapped markets with greenfield accounts 
• Initiate and manage expansion discussions to drive customer retention
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to drive deal registrations each quarter
• Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and public sector market sector knowledge/intelligence
• Gain an in-depth and detailed understanding of Verkada’s business and products
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
• Provide account analysis, quarterly business reviews, and accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration. 

What You Bring

• 5-10+ years in B2B software/hardware sales (quota-carrying).
• 2-3+ years of experience building greenfield territories and closing new business within Enterprise accounts; familiarity with the energy industry in Canada is a plus
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents 
• Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50% 
• A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels, from end users to business champions to C-level executives 
• Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
• Relevant software or hardware industry experience in any of the following domains: security software, physical security, hardware, or SaaS is a plus
• Strong knowledge and execution of MEDDIC is highly preferred 
• Excellent verbal and written communication skills  
• Thrive working in a fast-paced, dynamic environment with a strong sense of urgency
• BS/BA degree is strongly preferred
• Must live within the Province of Alberta; Calgary is strongly preferred

Canada Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well-being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
• Medical, vision, and dental coverage
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits

Additional Information

• You must be independently authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a technically strong revenue accounting professional who thrives in ambiguity and enjoys building scalable processes from the ground up. You bring deep expertise in ASC 606 / IFRS 15 and are energized by the challenge of operationalizing new products, markets, and acquisitions in a fast-paced environment. You're equal parts hands-on executor and strategic thinker — comfortable leading the revenue close one day and shaping policy the next. You collaborate naturally across Finance, Legal, Sales, and Operations, and you want your work to directly influence how a rapidly growing global business recognizes and reports revenue.

This role is a foundational member of our international revenue accounting team — an exciting opportunity to make an outsized impact.

What You'll Do and How You'll Have an Impact

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606, and thoroughly document conclusions;
• Lead and execute revenue-related month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness;
• Partner with system teams to enhance revenue system utilization (NetSuite ARM), improving process efficiency and revenue accuracy;
• Identify bottlenecks, manual work, and automation opportunities across the revenue recognition and close process to drive continuous improvement;
• Collaborate with revenue operations, pricing, and product teams to conduct Standalone Selling Price (SSP) studies;
• Participate in M&A revenue-related integration to ensure smooth revenue process transitions as needed;
• Update revenue policies and position papers to reflect evolving business models, new products, and regulatory guidance;
• Assist with the external audit process and participate in and/or lead ad hoc projects with cross-functional impacts.

What We're Looking For

• Bachelor's degree in Accounting, Finance, or a related field; CPA designation preferred;
• 6+ years of progressive revenue accounting experience, ideally in SaaS, subscription, or marketplace environments;
• Strong technical revenue accounting skills, including deep understanding of IFRS 15 / ASC 606 revenue recognition standards;
• Proficiency in NetSuite ARM (Advanced Revenue Management) system;
• Experience with M&A revenue integration or purchase accounting is a plus;
• Excellent analytical and problem-solving skills with a track record of identifying and implementing process improvements;
• Strong attention to detail and accuracy;
• Ability to communicate complex technical accounting concepts to cross-functional, non-finance stakeholders.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America.

What You'll Do and How You'll Have an Impact

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC)  and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
• Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
• Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards, reporting, and tracking to support leadership decision-making;
• Perform other duties as assigned.

What We're Looking For

• 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
• Bachelor's degree or equivalent experience in finance, operations, or a related field;
• Basic understanding of revenue recognition standards (ASC 606) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Chef principal de produit 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.

What you’ll do and how you’ll have an impact

• Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
• Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem. 
• Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
• Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
  
  

 What we are looking for

• 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
• Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
• Ability to translate complex customer wants into fully developed product solutions.
• Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
• Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
• Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
• Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
• Customer experience mindset with a passion for improving user journeys while driving operational efficiency
• Familiarity with warehouse management systems or other Ops tooling is a bonus
• Bilingualism in spoken and written communication is essential
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-remote 

#LI-Remote

#LI-KE1

About the role

Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.

This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.

You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.

What you'll own

Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.

Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.

Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.

Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.

Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.

Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.

Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.

What we're looking for

A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.

Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.

AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.

Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.

Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.

Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.

People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.

Experience

• 8+ years in technical support, engineering operations, or a related function
• 2+ years managing people
• Demonstrated experience building or scaling support operations at a SaaS company
• Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
• Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
• Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review

What success looks like in year one

By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.

• 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
• Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote 

Interview overview

Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
4. Final Interview - Engineering Leader - 30min

About the Team

Partner Managers are a direct contact to some of the most valuable merchants that partner with DoorDash. Partner Managers are in direct contact with business owners and have an action-oriented mindset to tackle any opportunity that arises in their book of business. Partner Managers are assigned to a book of business that they work with closely to ensure their success and growth on DoorDash.

About the Role

Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can.  Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.

You’re excited about this opportunity because you will…

• Work with businesses to establish important goals and goals for their business.
• Manage merchant relationships across your region, while building towards business goals
• Refine sales messaging, prospecting, qualifying, and closing techniques
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver quarterly business reviews that highlight important wins and opportunity areas
• Reduce instances of churn, while identifying and supporting new store expansions
• Advocate internally for how to best solve your merchant’s objectives
• Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales

We’re excited about you because… 

• You have 2+ years of success in client-facing and sales roles
• You have 2+ years in a sales role while exceeding performance metrics consistently
• You are persistent and passionate about sales, and have a dynamic personality
• Experience empathizing with customer needs and adapting to meet their unique goals
• You are comfortable working in a scaling startup environment
• You value collaboration and thrive in ambiguity 
• You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
• Applicable experience increasing customer satisfaction, retention, and product adoption
• An ability to understand and communicate operations processes
• The mindset of an owner in whatever you do, and striving to be 1% better everyday

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

High Level Role Overview

Benevity is looking for a Principal Information Security Analyst to join our Security Operations team. In this senior-level role, you will provide technical leadership and operational oversight across a team of analysts responsible for threat detection, alert triage, incident response, and vulnerability management.

This role is ideal for someone with deep hands-on experience in security operations who is also energized by the opportunity to work alongside AI. We are actively integrating AI tools into our SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be comfortable navigating AI tools, building your own skills with them, identifying practical use cases, and partnering with the team to put them into production.

You will serve as both a senior escalation point and a coach, helping elevate the team's ability to respond to threats in a cloud-native environment while modernizing how the work gets done.

What you'll do:

• Lead daily Security Operations workflows, including triage, escalation, and resolution of alerts from core security tooling such as EDR, WAF, CSPM, SIEM, and cloud-native platforms
• Lead and coordinate security incident response across the full lifecycle, from detection and containment through eradication, recovery, and lessons learned, serving as incident commander for significant events
• Drive and oversee the triage, investigation, and resolution of alerts generated across all security tooling, not just those escalated by the MDR provider
• Act as the technical lead and escalation point for Managed Detection and Response (MDR) activities, ensuring timely review and validation of escalated alerts
• Identify, evaluate, and operationalize AI-assisted approaches to SecOps work, including AI-augmented triage, investigation, summarization, detection engineering, and reporting
• Build your own fluency with AI tooling and help the broader team develop the same skills, sharing patterns that work and being honest about ones that don't
• Apply a healthy degree of skepticism to AI outputs, validating findings and helping the team understand where AI assists the work and where human judgment still owns the decision
• Develop and continuously refine incident response processes, detection logic, and triage playbooks to improve clarity and effectiveness
• Oversee the vulnerability management lifecycle, ensuring timely identification, prioritization, remediation tracking, and stakeholder coordination
• Collaborate with GRC, Product Security, DevOps, and Infrastructure teams to improve detection coverage, alert fidelity, and log quality
• Partner with our Senior Fraud Analyst on cross-functional investigations where fraud and cyber threats intersect, contributing SecOps expertise without owning the fraud function day-to-day
• Serve as a subject matter expert in cloud-native security operations with strong understanding of containerized and API-driven environments
• Support the development, tracking, and reporting of KPIs and metrics to measure and improve team performance
• Conduct post-incident reviews and root-cause analysis, driving preventive control enhancements
• Mentor junior and mid-level analysts, providing feedback, coaching, and opportunities for growth

What you'll bring:

• 7+ years of experience in information security or security operations, with at least 2 years in a team lead or senior analyst capacity
• Proven experience triaging and responding to alerts across a broad suite of tools including CSPM, WAF, EDR, SIEM, and cloud-native logging platforms
• Familiarity with MDR service models and hands-on experience validating escalated alerts
• Hands-on experience leading security incident response, including acting as incident commander, coordinating cross-functional responders, managing communications, and producing post-incident artifacts
• Practical experience using AI tools in a security or technical context, with a clear point of view on where they add value, where they fall short, and how to get them production-ready
• Curiosity and willingness to keep building AI skills as the tooling evolves, and an interest in helping teammates do the same
• Awareness of the security considerations that come with using AI tools in a SecOps environment (data handling, prompt hygiene, output validation)
• Demonstrated ability to work independently, while recognizing when to seek input or escalate appropriately
• Strong critical thinking and communication skills with the ability to analyze complex data, challenge assumptions, and drive resolution
• Experience developing or refining operational playbooks, triage guides, and incident workflows
• Deep understanding of cloud security best practices, threat detection, and modern attacker tactics, techniques, and procedures
• Familiarity with common security frameworks such as NIST CSF, CIS Controls, and ISO 27001
• A strong sense of ownership and accountability, with the ability to act as a self-starter who can lead initiatives from concept to completion
• Demonstrated ability to collaborate across technical and non-technical teams to drive effective outcomes
• Experience fostering a positive and inclusive team environment, with a focus on team building, talent development, and shared success
• A passion for teaching and mentoring others, helping team members grow their skills and confidence
• Preferred certifications include GCIH, GCFA, OSCP, or CISSP

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities: 

Sales & Customer Experience: 

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement: 

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence: 

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
• Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
• Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety. 

Qualifications: 

Required:

• Minimum 1 year of experience in:
• customer service and sales
• cash handling and opening/closing procedures
• supervisory experience involving coaching, feedback, and training
• problem-solving issues related to customer service in day-to-day operations
• a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business 
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred: 

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics 
• Experience in cross cultural collaboration and DEIB or social justice training 
• Fluency in Spanish, French or other languages

About the role:

This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs. 

This is a remote position open to candidates based in Canada

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

Minimum requirements for this role:

• 2+ years experience in a full-cycle, closing sales role
• Experience independently closing new deals larger than $10,000 in annual revenue.
• Must be located in Canada

An ideal candidate has:

• Proven track record of consistent quota achievement
• Experience selling in the midmarket space - medium to large deals sizes
• Experience with high-volume cold calling
• Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
• SFDC familiarity

About the role:

This is a high energy role in which you will bring the Internet of Things to small to medium size customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $5k to $20k, and typically involve proof of concepts, multiple stakeholders, multi-faceted pricing negotiations, and selling to owners, safety and operational managers.

This position is based remotely in Canada.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.  

In this role, you will: 

• Own customer engagements end-to-end, from prospecting and qualification to close.
• Generate pipeline through strategic outbound prospecting, as well as receive inbound leads from our account development team.
• Target accounts with 11-30 vehicles. 
• Experience handling and owning transactional sales process with high volume demands.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 1+ years of experience in a closing sales role

An ideal candidate has:

• Proven track record of consistent quota achievement
• Experience selling in the commercial space - small to medium deals sizes
• Experience with high-volume cold calling
• Experience in fast-paced, transactional sales
• Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
• SFDC familiarity

What You Will Do

We are looking for an Engagement Lead to join our Finance and Operations Delivery Team!

The Engagement Lead will oversee relationships with our enterprise level clients across our Finance and Operations technologies. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.

Ideal candidates will be able to:

• Develop trust relationships with a portfolio of major clients 
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Understand their business processes and advise on best-practices where applicable
• Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualifications:

• Proven experience as an engagement/project manager in technology or management consulting
• Experience in sales and providing solutions based on client needs
• Experience with Anaplan, OneStream, Oracle, SAP, or a similar EPM cloud-based technology is a plus
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

High-Level Overview

We are looking for a GTM Operations Analyst, Principal to serve as the strategic backbone of Benevity's go-to-market planning and performance infrastructure. In this senior individual contributor role, you will own our Annual GTM Planning Cycle, lead TAM/SAM analysis and territory design, and build the analytical foundation that enables confident capacity planning and data-driven board reporting. Working in close partnership with GTM Operations, Revenue Operations, Sales Leadership, Marketing, Product Marketing, Product, and Finance, you will ensure iron-clad business metric accuracy and act as the connective tissue between strategic vision and data-backed execution. The ideal candidate is a seasoned operator with deep analytical expertise, executive presence, and a proven track record of driving transformational GTM programs in a SaaS environment.

What you’ll do:

• Annual Planning Cycle Ownership: Own and lead the full Annual GTM Planning Cycle, including but not limited to bookings and pipeline capacity modeling  in close partnership with GTM Operations, Revenue Operations, and Sales Leadership, ensuring plans are grounded in data, aligned to business objectives, and built for execution.
• Total Addressable Market Analysis: Partner with Marketing, Product Marketing, Product, Finance, and Revenue Operations on Prospect and Client Total Addressable Market (TAM) and Serviceable Addressable Market (SAM) analysis to build confidence in capacity plans and inform territory design decisions.
• Territory Design: Partner with GTM Operations and Sales Leadership on territory design in accordance with TAM/SAM analysis and the capacity model, ensuring equitable, data-driven distribution of accounts and opportunities to maximize revenue potential.
• Business Metric Governance: Act as the primary liaison with Revenue Operations and Finance to ensure iron-clad accuracy of all core business metrics — including bookings, ARR, pipeline, and renewal/upsell performance — serving as the ultimate arbiter of data integrity across the GTM organization.
• GTM Capacity Plan Measurement & Board Reporting: Provide the analytical foundation for GTM Capacity Plan measurement and lead the development and automation of monthly board update materials (slide deck), translating complex operational data into clear, compelling, executive-ready narratives.
• Strategic Cross-Functional Leadership: Act as a senior thought partner to GTM and Sales Leadership, proactively identifying risks and opportunities in the business and providing data-driven recommendations that inform strategic decisions.

What you’ll bring:

• 10+ years of experience in GTM, Revenue, or Sales Operations, with demonstrated experience in annual planning, capacity modeling, and territory design in a SaaS environment.
• Technical Proficiency: Advanced knowledge of Salesforce CRM and Excel/Google Sheets required. Experience with ZoomInfo, LeanData, Cloudingo, and Clay is highly valued. Proficiency in data visualization and BI tools is a strong plus.
• Planning & Modeling Expertise: Demonstrated experience building and managing bookings/pipeline capacity models and territory design frameworks in close partnership with Finance and Sales leadership.
• Strategic & Analytical Excellence: Ability to synthesize complex, multi-dimensional data sets into clear strategic recommendations for senior executive and board-level audiences.
• AI-Forward Mindset: Genuinely curious about and enthusiastic for the ways AI tools and automation can accelerate GTM operations, from surfacing insights faster and streamlining data workflows to drafting communications and optimizing processes at scale. You see AI as a force multiplier, not a threat, adapt quickly to new technologies as they emerge, and proactively seek ways to embed AI-driven efficiencies into your day-to-day work.
• Cross-Functional Influence: Proven track record of driving alignment and accountability across Sales, Marketing, Finance, Product, and Revenue Operations at the leadership level.
• Executive Presence: Exceptional written and verbal communication skills with the ability to present to and influence C-Suite stakeholders.
• Detail Oriented: Demonstrated aptitude to ensure data accuracy and integrity at scale, managing complex, interconnected business metrics with precision.
• Agility: Ability to manage multiple high-priority workstreams simultaneously in a fast-paced, high-growth SaaS environment without sacrificing quality or detail.

High-Level Overview

We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and Upsell. In this role, you will partner with cross-functional leaders across Sales, Marketing, Finance, and Revenue Operations to drive process optimization inclusive of systems integration and usage across our sales tech stack (Salesforce CRM, HubSpot, Gong, ZoomInfo, LeanData, and Clay), delivering data analysis and reporting that drives both C-Suite visibility and individual seller productivity. The ideal candidate is a strategic self-starter with deep analytical capabilities, strong cross-functional instincts, and a high orientation toward process efficiency and data accuracy.

What you’ll do:

• Full Funnel GTM Operations: Own and optimize end-to-end GTM operations across the full revenue lifecycle (from Marketing through Closed Won to Renewal and Upsell) ensuring seamless handoffs, consistent data quality, and clear accountability at each stage of the funnel.
• Cross-Functional Partnership: Partner with cross-functional leaders across Sales, Marketing, Customer Success, Finance, and Revenue Operations on process optimization, inclusive of systems integration and usage across our sales tech stack (Salesforce CRM, HubSpot, Gong, ZoomInfo, LeanData, and Clay), to drive both C-Suite visibility and individual seller productivity.
• Bookings Audit & Financial Reporting: Own and continuously optimize the monthly bookings audit in close partnership with your Revenue Operations counterpart, ensuring booking accuracy, data integrity, and timely monthly financial reporting to support executive and board-level decision-making.
• Pipeline Reviews & Bookings: Prepare for and participate in weekly Pipeline Reviews and Sales Booking Forecast meetings, delivering actionable insights that help sales leadership make informed decisions on pipeline health and deal progression.
• Executive Communications: Prepare executive communications updating the leadership team on forecast, bookings, and pipeline progress — synthesizing complex data into clear, concise, and compelling narratives.
• GTM Metric Mastery: Develop and maintain an intimate understanding of Benevity's booking calculation fields and GTM reporting metrics (including New Logo, Renewals, and Upsell/Cross-sell) and serve as a trusted subject matter expert for the broader organization.
• Process Design & Enablement: Document and provide enablement to stakeholders on GTM Operations processes, ensuring consistent adoption and understanding across the go-to-market organization.
• Performance Analytics: Deliver robust dashboards and analysis support for sales and pipeline performance using Salesforce CRM and HubSpot, generating actionable insights that drive individual seller productivity and leadership visibility.

What you’ll bring:

• 7+ years of experience in GTM, Revenue, or Sales Operations with hands-on expertise across the full revenue funnel in a SaaS or technology environment.
• Technical Proficiency: Advanced knowledge of Salesforce CRM and HubSpot is required. Experience with ZoomInfo, LeanData, Cloudingo, and Clay is highly valued.
• Analytical Excellence: Strong ability to work with complex data sets, build reports and dashboards, and translate findings into executive-ready narratives that drive action.
• AI-Forward Mindset: Genuinely curious about and enthusiastic for the ways AI tools and automation can accelerate GTM operations, from surfacing insights faster and streamlining data workflows to drafting communications and optimizing processes at scale. You see AI as a force multiplier, not a threat, adapt quickly to new technologies as they emerge, and proactively seek ways to embed AI-driven efficiencies into your day-to-day work.
• Cross-Functional Collaboration: Demonstrated experience partnering with Sales, Marketing, Finance, and Revenue Operations leadership to drive process alignment, system adoption, and accountability.
• Detail Oriented: Exceptional aptitude to clearly document requirements, processes, and business metrics, and manage assigned tasks with precision and accuracy.
• Communication Skills: Ability to distill complex operational data into clear, compelling communications for senior stakeholders and C-Suite audiences.
• Agility: Demonstrated ability to handle competing priorities in a fast-paced, high-growth environment with a strong orientation toward execution and continuous improvement.

High-Level Overview

Benevity is looking for a passionate and results-driven Enterprise Account Executive to join our growing Sales team. In this role, you'll own the full new logo sales cycle, from prospecting and discovery through to close, targeting enterprise organizations across all global product lines. You'll focus on building a strong pipeline, engaging senior stakeholders, and winning new clients who are ready to put corporate purpose at the center of their business strategy.

The ideal candidate brings a strong background in enterprise SaaS sales and a track record of closing complex, multi-stakeholder deals. You're comfortable engaging with C-level buyers, navigating long sales cycles, and articulating strategic value at every stage. This role includes travel of 15-20% for client meetings, industry events, and internal meetings. Success in this role requires close collaboration with teams across the business, including Client Success, Product, Finance, Marketing, and Operations, to deliver compelling client experiences and drive results. This role reports to the Regional Director of Sales and is based in North America.

What you'll do:

• Own and be accountable for net new logo revenue across an assigned enterprise territory
• Build and manage a healthy, accurate pipeline of enterprise prospects from outbound and inbound sources
• Consistently meet or exceed core metrics including pipeline coverage, stage progression, and closed new logo revenue
• Lead discovery, solution design, and executive-level presentations tailored to each prospect's goals
• Proactively identify buying signals and develop strategies to advance and close complex, multi-stakeholder deals
• Track and manage pipeline and forecast on a weekly basis
• Leverage market data, account research, and buyer behavior to prioritize and qualify opportunities
• Build and grow relationships with executive stakeholders at target accounts throughout the sales process
• Collaborate across Sales Development, Client Success, RevOps, and other functions to deliver a seamless prospect experience
• Contribute to a positive, inclusive work environment rooted in Benevity's values and commitment to DEI

What you'll bring:

• Minimum 5 years of account sales experience in a remote SaaS environment
• Proven success closing net new enterprise accounts across SMB to Fortune 500 companies
• Experience developing and growing relationships with large, complex organizations from prospect to close
• Expertise in managing and forecasting new logo pipelines, preferably in a quota-carrying sales role
• Strong executive presence and communication skills with the ability to convey strategic value to internal and external stakeholders
• Ability to navigate legal and contractual discussions across varied agreement types
• Demonstrated ability to collaborate cross-functionally across Sales, RevOps, and Client Success
• Strong process orientation, business acumen, and negotiation skills
• Willingness and ability to travel 15-20% for client meetings, industry events, and internal meetings
• High-energy, team-first mindset and adaptability in a dynamic, evolving environment

About the Work

• Establish and maintain a portfolio of top tier VIP accounts
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
• Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance 
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Assist host and associate level employees with developing their relationships
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
• Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Utilize daily reporting and analysis to assist with making sound business decisions
• Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
• Conducts themselves with the highest level of integrity and honesty
• Handles difficult customer interactions and situations in a calm, professional and reasonable manner
• Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events
• Other duties as required.

About You

• At least 3 years of gaming experience either online or with a brick and mortar casino
• At least 1 year of experience with an online gaming operation
• At least 2 years of experience in a sales related role
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
• Proficient in data management tools
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend both on and off property events throughout the United States and Canada
• Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events
• MUST HAVE: Passion for sports, casino and/or sports & casino betting  

What We Offer

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements.
• Parental leave top up
• Opportunities for career progression and mentoring others

#LI-REMOTE

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ROLE: XM ACCOUNT TEAM LEAD
TEAM: ACCOUNTS
LOCATION: ALBERTA

COMPANY OVERVIEW
Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation.

Our mission is to “Earn The World’s Attention” and Salt is built to find, develop, execute, and amplify the ideas that are worthy of our clients’ audiences. We’ve structured our agency to do what’s right for our clients – to connect different perspectives, to work across mediums, and to focus on delivering meaningful, effective results.

We’re committed to living up to the values in our name. “Salt of The Earth” means we value collaborative, humble, hard-working people here. We’re looking for people who are as smart as they are kind because we believe the right talent and the right culture help us do what’s right for our clients.

ROLE OVERVIEW
We are hiring an experienced in-field regional field manager to support a leading Canadian coffee brand and serve as an XM Account Team Lead. This role is focused exclusively on field execution, leadership and commercial vehicle operations.

You will lead mobile activations, manage drivers and brand ambassadors on site, and oversee the safe operation of commercial assets across your region. This is a hands on leadership position for someone confident operating large vehicles, managing technical equipment, and representing the brand in live environments.

You will operate with a high level of independence while maintaining structured communication and reporting to the Senior Manager.

CORE RESPONSIBILITIES

Field Leadership & Execution

• Lead the full execution of mobile and tent based activations from setup to teardown
• Supervise brand ambassadors, and on site team leads
• Act as the primary escalation point for operational or personnel issues in the field
• Ensure all activations meet brand, safety, and quality standards

Fleet & Commercial Vehicle Operations

• Confidently operate 18 to 35 ft commercial box trucks or similar large vehicles and portable generators
• Safely maneuver vehicles and trailers in urban, event, and high traffic environments
• Conduct vehicle inspections and maintain logbooks in compliance with provincial regulations
• Travel regionally and support multi location programs as required
• Maintain basic mechanical awareness and troubleshoot minor vehicle issues when needed
• Follow all safety procedures when working with fuel, power, and mobile equipment systems

Asset & Inventory Oversight

• Ensure mobile assets are clean, stocked, and event ready
• Support inventory tracking across vehicles and storage locations
• Coordinate asset movement and basic maintenance requirements

Reporting & Communication

• Deliver daily field and post event reports
• Track performance metrics including attendance, sampling, and team execution
• Maintain proactive communication with internal leadership regarding program updates

EXPERIENCE & SKILLS

Leadership and Field Management

• Previous experience leading or supervising teams, ideally within experiential, events, or field marketing
• Proven ability to train, coach, and manage brand ambassadors in fast paced environments

Operations and Logistics

• Strong experience managing event operations, mobile assets, or large scale field programs
• Comfortable with physical work including lifting, loading, and extended standing
• Highly organized, with the ability to manage schedules, staffing needs, and regional coverage
• Comfortable working independently and owning responsibilities end to end

Communication and Relationship Building

• Excellent verbal and written communication skills
• Confident acting as the main point of contact for vendors, infield staff and internal management
• Strong relationship builder with a collaborative and solutions focused mindset

Driving, Reporting, and Compliance

• Valid full G driver’s license
• Experience driving commercial vehicle
• Willingness to complete daily travel and driving logs
• Ability to provide a clean driver’s abstract if selected

Adaptability and Availability

• Flexible and available for extensive regional travel
• Available ASAP through the end of December 2026
• Comfortable working remotely from the field

WHAT WE STAND FOR

• Salt of the Earth: We lead with humility, honesty, and heart—always.
• Do What’s Right: No shortcuts. We choose integrity over ease, every time.
• Earn Your Salt: We roll up our sleeves, chase results, and celebrate the journey.
• Make Things Better: We’re solution-seekers, always pushing for smarter ways forward.
• Seek Different Perspectives: Diversity fuels our thinking. Inclusion drives our impact.

The anticipated annual base salary range for this position is $50-55K. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of SALT total rewards program. 

High-Level Overview

As the Manager, Business Applications at Benevity, you will oversee the integration and efficiency of our business applications and systems. Your role is pivotal in ensuring that our technology solutions align with operational goals and strategies, driving productivity, streamlining processes, and facilitating data-driven decision-making. You will lead a team responsible for the analysis, implementation, and improvement of business systems, ensuring they support Benevity's mission to empower companies and their employees to make a positive impact.

You will also be responsible for managing cross-functional steering committees, developing system roadmaps, and overseeing backlog management. Additionally, this role will involve leveraging business intelligence to support strategic initiatives, developing and refining operational processes, and establishing key metrics and reporting frameworks to measure success and drive continuous improvement.

What you'll do:

• System Management & Maintenance: Oversee the implementation, configuration, and optimization of business systems to ensure alignment with organizational objectives, while leading the back-office systems team responsible for ongoing support.
• Project & Roadmap Management: Lead system-related projects (upgrades, migrations, new implementations), develop and maintain system roadmaps, and manage backlogs, ensuring initiatives align with business priorities and strategic goals.
• Process Improvement & Automation: Develop, refine, and manage operational processes to improve efficiency, recommend automation, and enhance workflows for better business outcomes.
• Business Intelligence & Data Management: Utilize BI tools to analyze data, generate insights, establish KPIs, ensure data integrity, and develop reporting frameworks to support strategic decision-making.
• Cross-Functional Collaboration & Governance: Lead cross-functional steering committees, ensuring business systems align with organizational priorities, collaborating with GTM, Finance, Client Success, Engineering, Technology Operations, and Data Governance.
• User Support & Training: Provide technical support, develop training programs, and drive system adoption to enhance proficiency across the organization.
• Compliance & Security: Ensure business systems comply with industry regulations and security policies, conducting audits, risk assessments, and proactive data protection initiatives.
• Team Leadership & Development: Oversee team performance, provide mentorship, and support professional growth while staying informed on industry trends and emerging technologies.
• Strategic Planning & Innovation: Drive strategic planning for system and integration enhancements, develop an integration strategy and roadmap, and maintain business system integrations through Workato to ensure seamless data flow.

What you'll bring:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• Proven experience with system integration, project management, and process improvement.
• Strong understanding of business intelligence, data management, compliance, and security standards.
• Experience managing cross-functional committees and aligning business systems with organizational strategy.
• Excellent leadership, communication, and interpersonal skills.
• Ability to align technology solutions with business objectives and Benevity's mission.
  
  

  Operations - Ashley Tedham:

  "After 10+ years working in the non-profit space, I started looking for a meaningful challenge, one that continued to allow me to serve the broader community, while learning a different set of skills. I was introduced to a few people at Benevity and after several months of exploring different opportunities I was approached by Caleb Wall, who invited me to join the Global Team at Benevity. What a journey it has been! In just 2.5 years I grew from a Senior Analyst, to Acting Manager, to Manager to Director of the Global Team. The challenging opportunities that Benevity provided along with the mentorship and support of my colleagues and people leaders allowed me to grow into my dream job, helping me to expand my skill-set and level-up my impact! It hasn't been easy - but it's become the most fulfilling position I have ever had." 

  Ashley Tedham, Director, Global Operations & Foundation Partnerships

Part-Time Position (Weekend Availability)

The Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

 Protect the customer experience in all areas

 Help achieve clientele data capture goals in order to drive sales and maintain customer focus

 Ensure daily monitoring and execution of sales

 Provide a friendly and welcoming environment

 Maintain a professional appearance consistent with established dress code and image guidelines

 Maximize personal sales at all opportunities, including additional sales at cash wrap

 Assist in conflict resolution with client issues

 Communicate product and customer feedback to managers

 Achieve personal SPH goals*

People

 Support management team with training new associates on customer service standards and product knowledge

 Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor

 Supervise and develop sales associates as necessary

Operational Standards

 Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation

 Ensure strict compliance and adhering to the application of policies and procedure

 Key Holders will be able to process returns, but cannot execute employee purchases

 Assists the Management Team with inventory preparations and participate in the actual Inventory

 Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

 Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips

 Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

 Must have a minimum of 1-2 years of retail experience

 Excellent interpersonal skills supporting a team environment

 Strong English communication - verbal and written / Multilingual is a plus

 Excellent time management/project skills

 Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

 Ability to recognize and react to changing work demands

 Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

 Goal oriented: ability to stay focused on creating winning results

 Dedicated to high levels of Customer Service and Sales Productivity

 On the job special projects that have developed depth of related experience an asset

 Physical Demands: • Hours/days of work can be varied due to the demands of the business/Weekend Availability • Must be able to work shift standing and walking and able to lift approx 20 lbs. • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

Elevate Your Career and Impact at Second Harvest

Location: Flexible, can be based in Vancouver, Calgary, Edmonton, Winnipeg, Ottawa, or Montreal.

Date: April 2026

Department: Volunteer Services

Reports to: Senior Manager, Volunteer Services

Status: Full-Time (New vacancy).

Salary: $60,000 - $70,000 Per Annum Plus Benefits

Work Type: Remote (with occasional in-person responsibilities)

Travel Required – Domestic & National: 30% (approximate)

The Opportunity Awaits—Where Passion Meets Impact!

Second Harvest is Canada’s largest food rescue organization and expert in perishable food recovery.

We rescue surplus, unsold food from across the supply chain and redistribute it to not-for-profits across the country to feed communities. Demonstrating our values of community, environment, integrity, and collaboration, we strive for No Waste. No Hunger.

If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Enter Second Harvest…

Think we're just about redirecting food surplus? Think bigger.

Here's why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Role:

As the National Volunteer Engagement Manager, you will work to engage volunteers across Canada and be responsible for supporting the growth of our national volunteer program, with a focus on scaling corporate & community partnerships across the country. The incumbent will work closely with our field operations staff, corporate partners, and community groups to ensure that all volunteer engagement activity is well-executed and meets the high-quality standards for Second Harvest’s volunteer experience.

Your Impact:  

Group Volunteer Engagement (50%):

• Collaborate with our Development Team and corporate stakeholders to co-create meaningful and measurable volunteer experiences.
• Oversee the planning and execution of volunteer logistics for any national Second Harvest initiatives, including but not limited to, community events, food collections, snack packing, Feeding Our Future, gleaning program, etc.
• Work with a network of suppliers and vendors to coordinate the ordering and delivery of event supplies for snack packing.
• Support Second Harvest regional teams with in-person delivery of corporate and community engagement events.
• Provide support with the planning and day-of logistics for any national volunteer appreciation events and National Volunteer Week activities.

Volunteer Coordination (40%):

• Recruit, screen, train, and supervise national volunteers as Second Harvest’s volunteer program expands nationally.
• Maintain an active and engaged roster of community-based volunteers in key markets to support the business goals of each department at Second Harvest.
• Act as liaison between Field Operations staff and volunteers, ensuring that proper volunteer management protocols are being followed
• Provide volunteers with feedback, monitor volunteer satisfaction, and resolve concerns in a timely manner.
• Participate in cross department meetings as required to remain apprised of volunteer requirements.
• Ensure that all volunteers are appreciated and stewarded to maintain a large and dedicated volunteer base.
• Support strategic planning by assessing and evaluating the national Volunteer Program in an ongoing capacity.

Administrative (10%):

• Regularly contribute to monthly/quarterly reports and support the creation of annual reports that include volunteer hours, number of volunteers, and program outcomes.
• Oversee data entry of national volunteers and placements into Raiser’s Edge.
• Perform other related duties as required or assigned to support the overall goals of the organization.

Who You Are:

• Partnership-Minded: you are a people person who can leverage existing relationships to build program success.
• Detail-Oriented: you are proud of your work and know that cutting corners isn’t an option.
• Energized: you are always ready to take on new things and have fun doing it.
• Flexible: constant change motivates you to adapt and grow.
• Technical: you have a high level of proficiency with Microsoft Office Suite of products; you also have experience working with Raiser’s Edge.
• Bilingual: Fluency in English and French is an asset.
• A minimum of three to five (3-5) years experience in the not-for-profit sector, with working knowledge of volunteer programs, community engagement, program management, CSR/employee engagement programs, or event management is ideal.
• Post-secondary education in volunteer management, human resources, social work, or similar field is preferred.

A Robust Compensation Package:

• A competitive salary paired with a robust benefits package.
• Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
• Employer match contributions (3%) to a Defined Benefit Pension Plan.
• Access to parental leave top-up.
• 4 weeks of annual vacation & 1 additional day per year of service (max 30).
• 10 paid sick days & 3 personal days.
• Summer Half-Days to further extend long weekends & Winter holiday closure.
• Access to an Employee and Family Assistance Program.
• Professional growth in a role that makes a real difference.
• Flexible work hours and a commitment to work-life balance.

Apply For This Role:

Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.

Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.

Commitment to Equity, Diversity, and Inclusion:

Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

Accessibility & Accommodations:

If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Agiloft Client Lead 

The Agiloft Client Lead will develop and execute a strategy to grow Spaulding Ridge’s Agiloft business in North America with enterprise-level clients. The Client Lead is focused on building a sustainable and scalable business by identifying key plays that will increase bookings, maximize our cross-selling capabilities, and deepen client relationships.    

What You’ll Do:   

• Meet and exceed an individual sales target of up to $3M+ annually    

• Lead the end-to-end sales process, driving pipeline generation, negotiating contracts, and closing deals      

• Work collaboratively to develop a growth strategy for Agiloft 

• Identify, develop, and prioritize Agiloft market offerings that fit enterprise client needs     

• Develop and execute account plans for enterprise clients, focusing on long-term growth and partnership  

• Oversee and lead Agiloft sales pipeline and align with revenue targets for Contract Lifecycle Management service line  

• Identify cross-selling opportunities and expand engagements within existing accounts     

• Engage with delivery teams to scope and develop compelling solutions for services engagements     

• Execute market activities, events, relationship development and thought leadership to drive awareness and sales pipeline     

• Serve as a trusted advisor by understanding complex client environments and associated challenges, providing high-value solutions that align with strategic goals   

• Provide thought leadership by authoring white papers hosting local events, and driving unique solutions  

What You’ll Bring:   

• Proven success scaling a new market or offering within a consulting environment  

• Experienced selling to enterprise-level clients   

• Proven business development skills with ability to attain sales targets from alliances and/or originations     

• Deep functional and/or technical understanding of Agiloft cloud-based solutions   

• Strong business operations skills (e.g. developing a forecast and business plan / forecast, managing towards margin and utilization goals)   

• Demonstrated experience collaborating with a diverse team of consultants, sales executives and solution architects   

• Existing knowledge of and relationships within the Agiloft channel   

• Experience leading sales motions through client-facing activities such as requirements gathering, stakeholder workshops and deliverable review/approval sessions  

• Exceptional communication skills and ability to effectively engage with CxOs and senior decision makers  

• Degree in Finance, Accounting, Logistics, and/or Management Information Systems or equivalent experience  

About the Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations.  In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

#LI-REMOTE

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

• Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $23 - $25 per annum based on a candidate’s experience and qualifications.

What You Will Do and Learn

We are looking for a NetSuite Solution Architect in our Finance & Operations Practice.  This role will be responsible for leading NetSuite client delivery engagements as our NetSuite expert, supporting sales efforts from a technical side for new clients and expands of existing clients, and building and coaching our NetSuite team. This team member would also be responsible for authoring thought leadership and driving best practices for our NetSuite portfolio.

Working with the Finance & Operations practice leadership, you will contribute to projects that are able to identify and implement ways to help our clients find creative ways to more effectively run their businesses utilizing the technology as a driver.

In this role, the ideal candidate will be able to:

• Lead NetSuite client engagements, serving NetSuite technical expert for configuration, process design, support escalation, and Q&A
• Use past experience and expertise to advise on client business processes including financial close, transactional reporting, integrated financial statements, Order to Cash, Procure to Pay, Record to Report, and other similar processes. In addition, ideal candidate should have Revenue-specific NetSuite skills, including experience with Revenue Recognition, billing, Advanced Revenue Management, SuiteBilling and/or related processes. 
• Bring a business and process-oriented mindset to technology implementation. The ideal candidate should have significant experience with NetSuite and finance and accounting-related projects
• Build and coach our NetSuite team with a focus on client success. This will include working with a diverse team of consultants and architects
• Bring best practices to the table for NetSuite implementations
• Use past experience to advise on NetSuite integrations, including integration of NetSuite and Salesforce and the related business processes around this
• Provide technical sales support for new client sales as well as existing client expands.
• Support client demos and proof-of-concept projects for clients evaluating various technologies
• Provide NetSuite thought leadership by writing articles, blogs, and potentially delivering presentations at user conferences
• Lead project teams supporting multiple workstreams consisting of client-side personnel and Spaulding Ridge consultants while adhering to Spaulding Ridge’s delivery methodology and project standards. In many cases, these projects will include NetSuite and other technology
• Approach problems creatively and apply technology to solve business challenges
• Improve and develop our standing as a NetSuite partner

Qualifications

• Bachelor’s degree in Management Information Systems, Accounting, or Business preferred or relevant professional experience
• Experience managing other delivery team members
• Minimum 8 years of total experience, preferably in accounting and software consulting, or supporting software consulting and implementation.
• 5+ years of experience with NetSuite with demonstrated experience in 5+ end-to-end deployments of NetSuite
• NetSuite Foundations or NetSuite ERP certification is a preferred
• Demonstrated experience in translating customer business needs into dynamic solutions provide best in class value for our clients
• Experience in change management and business process mapping in support or in conjunction with a major software implementation is a plus
• Travel varies significantly, however someone taking on this position should be prepared to travel up to 25% of the time

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location.

Responsibilities

Leadership Attributes

• Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements
• Foster a positive team environment by empowering members to participate and cooperate on store initiatives
• Drive employee engagement through consistent recognition and providing training to improve on performance
• Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
• Provide department insight related to the customer experience and communicates information to district team and corporate office

Customer Experience

• Ensure customer service levels are met and exceeded beyond expectations at every opportunity
• Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
• Ensure that customer and employee experience are prioritized over workload or tasking
• Motivate and coach store team to achieve personal and store sales goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus
• Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
• Ensure store teams receive customer service & product knowledge training to strengthen selling skills
• Model and ensure dress code compliance
• Achieve personal SPH goals*

People & Development

• Recruit quality high level management candidates
• Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Ensure management and service associates clearly understand and meet job expectations
• Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
• Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
• Lead new hire on-boarding and training

Visual Presentation/Store Maintenance

• Ensure store meets visual merchandising and maintenance standards
• Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
• Train and support store team in the planning and supervision of store flips and regular merchandising needs
• Ensure store works to merchandising/flip calendars
• Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
• Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives

Financial

• Lead the stores’ business planning process
• Achieve or exceed financial plans through effective planning and management
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
• Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses

Inventory Management

• To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
• Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
• Train managers and sales associates in inventory management and supervise physical inventory count
• Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Skills and Requirements

• Requires 3+ years store management experience
• Computer proficiency with MS Office; Outlook, Excel, Word
• Excellent interpersonal skills supporting a team environment
• Excellent English communication - verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

Ironclad Solution Architect   

We are looking for a Solution Architect to join our Legal Operations practice.   

In this role, the ideal candidate will be able to:  

• Serve as technical lead for Ironclad CLM projects providing oversight and collaborating on architectural design, reviews and optimization  

• Establish, lead, and manage the enablement and technical knowledge development of the Legal Operations team, staying current with Ironclad’s evolving capabilities and coordinating training initiatives 

• Define and communicate technical principles, designs, and architectural standards to ensure high-quality solution delivery  

• Support client demos and proof-of-concept projects for clients evaluating Ironclad as a standalone CLM or as part of broader lead-to-cash transformations   

• Integrate seamlessly with project teams consisting of client-side personnel and Spaulding Ridge consultants; the ability to work collaboratively is key  

• Adhere to Spaulding Ridge delivery methodology and project standards, ensuring that project deliverables are completed on time  

Ideal Candidates will be able to:   

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Ironclad 

• Preference given to candidates who are Ironclad Bootcamp Certified  

• Hands-on expertise with Ironclad’s configuration, workflow automation, Smart Import, Smart Contract capabilities, and API-based integrations  

• Deep background in business rules, custom calculations and data integration utilizing various CLM tools  

• BA/BS Degree in Finance/Accounting, Law, Business Management and/or Management Information Systems or equivalent experience  

• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood 

Agiloft Solution Architect   

We are looking for a Solution Architect to join our Legal Operations practice.   

In this role, the ideal candidate will be able to:  

• Serve as technical lead for Agiloft CLM projects providing oversight and collaborating on architectural design, reviews and optimization  

• Establish, lead, and manage the enablement and technical knowledge development of the Legal Operations team, staying current with Agiloft’s evolving capabilities and coordinating training initiatives 

• Define and communicate technical principles, designs, and architectural standards to ensure high-quality solution delivery  

• Support client demos and proof-of-concept projects for clients evaluating Agiloft as a standalone CLM or as part of broader lead-to-cash transformations   

• Integrate seamlessly with project teams consisting of client-side personnel and Spaulding Ridge consultants; the ability to work collaboratively is key  

• Adhere to Spaulding Ridge delivery methodology and project standards, ensuring that project deliverables are completed on time  

Ideal Candidates will be able to:   

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Agiloft  

• “Agiloft Certified Implementer” certification is a must have  

• Hands-on expertise with Agiloft’s KB configuration, business rules, workflow automation, and data integration capabilities 

• Deep background in business rules, custom calculations and data integration utilizing various CLM tools  

• BA/BS Degree in Finance/Accounting, Law, Business Management and/or Management Information Systems or equivalent experience  

• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood