Burson’s MENA operations stands as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

Burson MENA has offices in Dubai, Abu Dhabi, Saudi Arabia and Egypt. Our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives.

More about the role:

This role offers the opportunity to develop under the guidance of some of the best in the industry and gain first-hand experience working on high-profile international brands. The Burson team offers exposure to globally recognised clients and campaigns centred upon performance and purpose, and the ability to work alongside a passionate, diverse, and empathetic supportive team.

We’re looking for a talented, creative, strategic, and passionate Account Manager who can offer a skillset across B2B/corporate and consumer campaigns. You will have clear experience working with leading consumer brands, and an understanding of how corporate communications can work alongside with B2B programmes. Having a passion for what drives consumer behaviour and shapes culture is essential for this role, as you will be working with several of the world’s most influential consumer brands.

What you'll do:

• Managing a busy press office, handling both reactive and proactive media enquiries
• Maintaining relationships and building media / influencer contacts to drive client coverage
• Campaign and events management
• Editing and approving copy for articles, press releases, and event materials
• Proactively developing and managing client correspondence and campaign programmes
• Maintaining and managing accounts, ensuring the details of administration and execution are delivered with aplomb
• Generating innovative ideas and creative solutions to meet client briefs
• Managing retainers and projects with ease, showing ability for account management from conception to completion, anticipating challenges and meeting deadlines

Experience that contributes to success:

• A passion for understanding consumers, culture, and what shapes demand
• Proven experience working on consumer brands across corporate and consumer campaigns
• Passionate about media relations and what it can achieve for clients, as well as proactive and creative in pitching
• A confident client handler with the ability to share counsel
• Ability to drive a junior account team, encouraging and supporting them on their journey
• Proven ability to develop and execute strategic communication plans that align with client business objectives and market trends
• Strong commercial acumen with experience in managing budgets, retainers, and identifying opportunities for account growth
• Familiarity with PR measurement tools and a data-driven approach to demonstrating campaign performance and ROI

#LI-RE1 

The Opportunity:

As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

In this role, you’ll get to:

• Own and manage a portfolio of 75–100 hotels within the mid-tail segment.
• Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
• Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
• Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.
• Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.
• Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.
• Participate in training to stay updated on new tools, processes, and best practices.
• Act as a point of contact for partner escalations within your assigned portfolio.

What you’ll need to succeed:

• Excellent command of English and French (both written and spoken)
• Minimum 4 years’ experience in account management, business development, or supply/e-commerce role.
• Strong relationship management and negotiation skills, with proven success in B2B engagement.
• Analytical mindset, with experience using data to drive decisions and performance outcomes.
• Comfort with digital-first work (remote portfolio management, call systems, CRM tools).
• Self-driven, organized, and able to manage a large portfolio independently.
• Strong communication skills, capable of holding multiple meaningful partner conversations daily.
• Ability to adapt quickly to evolving workflows, tools, and business priorities.

#Cairo #Egypt 

Technical Account Manager for Egypt

Cairo, Egypt 

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The Technical Account Manager provides the customer’s business with proactive support and management during Veeam implementations and beyond. The TAM’s mission is to help the customers unlock the full value of Veeam’s products and services and serve as your trusted advisor.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.  

What You’ll Do

• Support delivery and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 
• Assist with assessment and design of solutions as well as post-installation issues
• Assist with Veeam Software solution implementation effort estimation 
• Create white papers, solutions guides, best practices, custom documentation, etc. 
• Deliver onsite knowledge transfer on Veeam Software solutions
• Document configuration and completed activities 
• Analyze installed environments and guide optimal Veeam Software configurations 
• Facilitate communication between client and Veeam support 
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 
• Provide input for improvement of process and documentation 
• Overnight business stays to meet company goals and objectives  

What You’ll Bring

• Minimum 5 years of experience in IT industry.
• VMware VCP, Microsoft MCSE or equivalent experience 
• Prince 2, ITIL, PMP,  or equivalent experience 
• Bachelor’s Degree in technology required (A combination of education and experience will be considered) 
• Hands-on experience with Veeam’s Core products 
• Proven Consulting and Project Management experience 
• Excellent communication, interpersonal and relationship-building skills 
• Excellent presentation skills.
• Significant experience and understanding of virtualization technologies such as VMware and Hyper-V 
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 
• Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 
• Experience with Data Management, Data Protection, Data Analytics 
• Experience with Kubernetes platforms. 
• Extensive experience with Data Center, Business Continuity and Operating Systems 
• Experience successfully managing multiple simultaneous projects and accounts 
• Working knowledge of Cloud technologies, capabilities, and protocols
• Working knowledge of security technologies and concepts.

Please note: If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application for this position

#LI-ZA1

RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

RAPP MENA is seeking a Community Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.

This role requires bilingual communication skills (Arabic & English) and the ability to operate within a structured, SLA-driven environment.

YOUR RESPONSIBILITIES:

• Manage daily community engagement and social customer support across assigned platforms
• Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
• Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
• Support always-on social activity and campaign launches with timely, real-time engagement
• Coordinate with internal social, content, and account teams to resolve customer issues
• Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
• Follow defined governance processes, approval workflows, and platform best practices
• Ensure consistent quality, accuracy, and responsiveness across all community interactions

REQUIRED SKILLS:

• 1–3 years’ experience in community management, social media, or social customer support roles
• Experience supporting enterprise or high-volume accounts
• Strong understanding of major social platforms and customer engagement best practices
• Written communication skills (Arabic required; English essential)
• Comfortable managing customer-facing interactions in a structured, process-driven environment
• Organized, reliable, and able to work independently within defined SLAs and workflows
• Hands-on experience using community management, moderation, or social support tools
  (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
• Ability to adapt quickly to new tools and reporting workflows used by the agency or client

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The Opportunity:  

As a Account Team Lead, your key objective will be to increase the coverage and quality of Agoda’s supply network. You will manage a team that takes care of a large portfolio of emerging and high growth supply partners and assist in partner growth related functions at scale.  

Responsibilities:  

• Manage a team of Account Manager and Account Executives who contact emerging and high growth supply partners to highlight revenue growth opportunities, respond to partner requests and resolve partner issues.  
• Contribute to shaping plan, strategy and direction of Growth and Accelerator Team and ensure alignment and achievement of both regional and country growth target  
• Collaborate with upward stakeholders and stakeholders from various teams across the globe to drive commercial and operational excellence  
• Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis  
• Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success  
• Cultivate an environment where team members are empowered and demonstrate a strong sense of ownership and belonging  
• Manage project sprints and ensure appropriate processes, plan and execution are delivered  
• Ensure efficient communication with partners through various communication methods including phone, email, messaging, and webinars  
• Oversee the prioritization of team daily tasks, monitor results and track progress in internal systems  

Qualifications:  

• Bachelor’s Degree or higher from top university  
• Minimum 8 years’ experience working in operational or execution role  
• Understands, demonstrates and can coach/train others on business development skills  
• Minimum 4 years of senior supervisory/team management experience  
• Analytical and proven track record in using data to drive teams and make decisions  
• Intellectual curiosity  
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments  
• Ability to work under pressure in a competitive industry/rapidly changing environment  
• Excellent communication & presentation skills and strong emotional intelligence  
• Excellent language proficiency in English.  

Microsoft and InMobi have entered into a strategic partnership. As per this, InMobi will be the exclusive partner for Microsoft’s search inventory. Microsoft Search Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Bing Ads platform. InMobi will be responsible for complete business management/transaction across Bing. 

As a Sales Manager in Egypt you are expected to drive new client acquisition and grow incremental revenue against a targeted list of high potential agencies and advertisers through continuous engagement. You are expected to continually build and maintain a pipeline of clients and agencies to be onboarded to the Microsoft Advertising platform. Collaborate with internal Account Managers and Strategy teams to develop quality customer plans targeted at revenue growth and customer satisfaction. Cultivating strategic client relationships, revenue generation and delivering customized search solutions will be key to your core function. Your success will be measured by specific key performance indicators focused on driving new customer acquisition, product adoption, emphasizing customer experience and optimizing opportunities.  

What is expected out of you?

In the first quarter:

• Understand the Microsoft Advertising Ecosystem in Egypt and collaborate with internal stakeholders.
• Leverage your current relationships in the advertising ecosystem to drive revenue conversations as well as open up new relationships in the industry
• You will be expected to build a healthy predictable pipeline of clients to initiate and successfully close partnership and onboarding discussions.
• Consistently create high value revenue-generating opportunities that will work towards delivering quota expectations.
• Lead regular, impactful engagements with key clients.
• Coordinate with the required teams to help achieve targets.

Second Quarter Onwards:

• Master and grow the activities initiated in the first quarter
• Grow Bing’s share of wallet by continuing to onboard new clients and agencies
• Strengthen relationships with key client and agency stakeholders like (budget decision makers, media planners and senior leadership)
• Collaborate with internal account managers and client poc's to ensure opportunities are leveraged effectively
• Continually strengthen your Search Industry expertise, take personal accountability for your career and personal development;
• Complete required and recommended trainings and apply what you learn to further your growth in role and career progression

Role requirement & expectation: 

• 6+ years of work experience with 4+ years of online media sales/digital advertising experience
• Strong network of clientele in the Egypt marketplace and an understanding of the key digital players (Brands, agencies etc.)
• Experience and ability to build a client base from scratch.
• Experience in lead generation, networking, and ad-agency relationship management.
• Experienced Digital media solution seller and talented in storytelling and delivering engaging presentations across all levels of leadership
• Ability to handle and manage key/strategic client relationships and revenue
• Ensure a strong metrics focused approach is applied in business planning and execution
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Proven track record of exceptional performance, high productivity, communications skills, and meeting deadlines. Demonstrated ability to consistently meet or exceed revenue goals or targets
• Passion for technology as an enabler for company growth
• Effectively navigate through ambiguity and complexities related to client management
• Practice freedom with responsibility, entrepreneurial mindset and thought leadership.
• Possess excellent communication skills providing transparency and enabling information radiators
• Travel across markets to meet and strengthen partnerships with new and existing clients.
• Bilingual in English and Arabic

Preferred:

• MBA or Advanced degree preferred
• Search Engine Marketing Experience
• Understanding of the Digital Ecosystem
• Ad-Agency Experience

Location:

Cairo (frequent travel to Cities within Egypt will be required)