RAPP New York is looking for a Junior Experience Strategist to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

We’re seeking a strategic thinker with experience in marketing, advertising, customer experience, CRM, and/or digital communications, along with a passion for interesting brands and a talent for sparking fresh ideas. You’ll have the opportunity to work across a range of accounts, initially with a focus on the automotive industry, partnering with collaborative clients and cross-disciplinary teams to develop integrated strategies across CRM and digital channels that inspire strong work and drive meaningful results.

YOUR RESPONSIBILITIES:

• Develop CRM and digital communications strategies that identify, capture, and nurture consumers across the full customer journey, creating connected experiences across channels including web, email, mobile, social, paid media, and direct mail
• Conduct primary research and analyze third-party research to uncover insights that inform strategic plans, audience approaches, and creative briefs
• Tell persuasive, insight-driven stories by translating complex strategies, data, and journey thinking into clear, visually compelling narratives that drive alignment and inspire creative output
• Develop creative briefs, brief internal creative teams, and partner with them to inspire strong work across CRM and digital channels
• Devise content and communication strategies that personalize at scale to engage different audiences and drive action across touchpoints
• Perform current state analyses including, but not limited to, market, customer, channel, and competitive analyses
• Work collaboratively with the Marketing Sciences team to establish audience strategy, test-and-learn plans, measurement approaches, and optimization opportunities
• Collaborate closely with other vendors and agency partners to ensure strategic consistency across CRM, digital, and broader program elements
• Present strategic recommendations clearly and confidently to agency and client stakeholders

REQUIRED SKILLS:

• Bachelor’s Degree in related field.
• 1+ years of experience in strategic planning (with a brand, at an agency or similar)
• Experience using AI tools to accelerate strategic research, synthesize insights, write creative briefs and uncover emerging cultural, behavioral, and category trends.
• Familiarity with CRM and digital marketing channels, with an interest in how they work together to create connected customer experiences
• Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.
• Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.
• Excellent writing and editing skills with strict attention to detail.

NICE TO HAVE:

• Automotive category experience (a plus but not required)

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $58,000 - $64,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP New York is looking for a Senior Experience Strategist to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

We’re looking for a strategically minded individual with a background and passion for building connected customer experiences across CRM and digital channels for world-class brands. Your ability to develop innovative communications strategies and full-funnel journey plans will spark new ideas, create more relevant customer connections, and drive brand growth. You will have the opportunity to work alongside interdisciplinary teams, fellow strategists, and collaborative clients to create impactful, integrated work across the customer experience.

YOUR RESPONSIBILITIES:

• Lead integrated CRM and digital channel planning across the year in close partnership with client and agency teams, identifying cross-channel opportunities, campaign priorities, and audience strategies
• Develop and evolve full-funnel customer journey and communication plans across CRM and digital touchpoints to better connect brand, media, and customer experience
• Shape CRM programs and digital communications strategies that identify, capture, nurture, and re-engage customers throughout the decision-making process
• Review ongoing performance reporting across CRM, digital creative, site experience, and channel metrics to identify optimizations, gaps, and areas of opportunity
• Support audience and customer strategy by uncovering behavioral, channel, and market insights that sharpen target definitions and improve relevance across CRM and digital activation
• Refresh in-market customer experiences as needed based on updated audience, media, brand, or business direction from partner teams
• Develop annual learning agendas and test plans across CRM and digital programs to improve performance, strengthen engagement, and inform future campaign strategy
• Partner with media, analytics, and other agency teams to develop integrated reporting that brings together results, learnings, and strategic implications across channels
• Develop strategic and creative briefs in support of CRM initiatives, digital campaigns, and broader marketing efforts throughout the year
• Conduct competitive, category, and cultural landscape research to inform strategic recommendations, journey planning, and creative opportunities
• Collaborate across partner agencies and client teams to ensure strategic consistency across CRM, digital media, creative, and customer experience workstreams
• Present strategic recommendations, optimization opportunities, and integrated journey plans clearly and confidently to clients and internal teams

REQUIRED SKILLS:

• Bachelor’s Degree in related field.
• 5+ years of experience in strategic planning (with a brand, at an agency or similar)
• Strong experience developing integrated strategies across CRM and digital channels, with the ability to connect audience insight, journey planning, and communications strategy
• Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.
• Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.
• Excellent writing and editing skills with strict attention to detail.

NICE TO HAVE:

• Automotive category experience (a plus but not required)

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $90,000 - $99,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP New York is looking for an Experience Strategist to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

We’re seeking a strategic thinker with some experience working in marketing, advertising, customer experience and/or CRM, a passion for interesting brands, and a talent for sparking fresh ideas. You'll have the ability to work across a range of accounts with a focus on the automotive industry initially with collaborative clients who count on us for innovative strategies that drive exciting work and impactful results.

YOUR RESPONSIBILITIES:

• Develop CRM strategies that identify, capture, and nurture consumers across their entire journey with a brand, creating experiences that span across a range of channels, including web, email, mobile, direct mail, and social.
• Conduct primary research and analyze findings from third-party research, mining for insights that help inform strategic plans and creative briefs.
• Tell persuasive, insight-driven stories by translating complex strategies and data into clear, visually compelling narratives that drive alignment and inspire creative output.
• Develop creative briefs, brief internal creative teams, and work with them to inspire great work.
• Devise content and communication strategies that personalize at scale to engage different types of customers.
• Perform current state analyses including but not limited to market analyses and competitive analyses.
• Work collaboratively with the Marketing Sciences team to establish audience strategy, test & learn plans and measurement.
• Collaborate closely with other vendors and agency partners to ensure strategic consistency across program elements.
• Present strategic recommendations to agency and client stakeholders.

REQUIRED SKILLS:

• Bachelor’s Degree in related field or equivalent experience.
• 2+ years of experience in strategic planning (with a brand, at an agency or similar)
• Experience using AI tools to accelerate strategic research, synthesize insights, write creative briefs and uncover emerging cultural, behavioral, and category trends.
• Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.
• Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.
• Excellent writing and editing skills with strict attention to detail.

NICE TO HAVE:

• Automotive category experience (a plus but not required)

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $75,000 - $82,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR RESPONSIBILITIES

(But are not limited to)

1. Strategy & Journey Mapping

• Lead and ensure consistency in data-driven decision making and strategy formulation within the team and across all regional and local market CRM initiatives.
• Formulate CRM strategies and programs and ensure alignment with the business' overall objectives. Identify potential optimizations within the CRM system to ensure best experience is provided via CRM systems.
• Blueprint Development: Design, draft, and maintain Integrated Customer Journey Management (ICJM) blueprints.
• Lifecycle Optimization: Identify key opportunities across the Lead-to-Loyalty funnel to drive conversion, retention, and win-back strategies.
• Personalization Frameworks: Develop dynamic content strategies and segmentation models to deliver hyper-personalized experiences at scale.

2. Technical Consulting & Collaboration

• MarTech Alignment: Work closely with technical leads to ensure strategic requirements are feasible within the Salesforce Marketing Cloud (SFMC) or equivalent stacks.
• Operational Integration: Collaborate with Technical Lead and Developers to oversee the translation of strategy into workflows.
• Producing "Management-Ready" presentations and detailed Business Requirements Documents (BRDs) that the development team can build from.

3. Data-Driven Insights

• Performance Analysis: Monitor key performance indicators (KPIs) and collaborate with data teams to derive actionable insights from campaign results.
• A/B Testing & Optimization: Design robust testing frameworks (subject lines, timing, content, channel mix) to continuously improve journey performance.

4. Stakeholder & Client Management

• Strategic Advisory: Act as a key consultant for client counterparts, providing thought leadership on CRM trends and regional best practices.
• Establish and maintain strong relationships with other team leads.
• Provide hands-on, functional consulting to senior stakeholders through identifying strengths and weaknesses of one-to-one communication programs whilst optimising those programs for performance with your team.
• Coach and guide more junior members of the CRM team by aiding with their duties if required and developing their professional skills.
• Develop, manage, and review annual CRM budgets and present offers to the client. Ensure all CRM programs of work fall within the allocated budget and timeline.
• Monitor and evaluate program performance to optimise ROI and prioritise initiatives. Drive a more thorough understanding of customers through data and adapt to their changing requirements of the brand.

 QUALIFICATIONS

• 6–8 years of experience in CRM strategy or customer experience (CX) management. Agency experience, project management experience, or background in high-consideration industries (Automotive, Finance, Luxury) is a plus.
• Platform Knowledge: High-level familiarity with Salesforce Marketing Cloud (SFMC), specifically Journey Builder, Email Studio, and Audience Builder. Familiarity with similar platforms (Marketo, Adobe Experience Cloud, Hubspot etc) are also advantageous
• Soft Skills: Strong "storytelling" ability—the capacity to turn complex data and flowcharts into compelling strategic narratives for senior stakeholders.
• Leadership: Proven ability to mentor junior strategists and foster a collaborative team environment.
• Strong strategy and analytics skills, with an advanced understanding of success metric
• A collaborator comfortable in agile- or sprint-based approaches, willing to work in real time
• An all-around professional with exceptional communication, organizational and time management skills, and the flexibility to adapt quickly to change

SKILLS AND COMPETENCIES
Pleasant personality with a "can-do" attitude and be a good team player. Clear communication skills to make complex technical matters simple when communicating with non-technical stakeholders and client executives.

Lastly, But Importantly…

What we need from you: Jump in. Find problems. Fix them. Build relationships. Imagine new solutions. Invent them. Do whatever it takes to go above and beyond. And stand up for individuality.

What do you need from us? As an inclusive and flexible employer we understand that everyone has unique requirements and needs. So please let us know what we can do to help, should you require adjustments to the process or have specific needs within the role.

RAPP Detroit is looking for a Director, Experience Strategy to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE

We are seeking a Director, Experience Strategy to lead strategic CRM and customer lifecycle marketing planning for a major enterprise client managing multiple brands across diverse customer segments. This is a rare opportunity to architect sophisticated, data-driven customer experiences at scale while leading a team of strategists and mentoring next-generation marketing leaders.In this role, you'll move beyond typical campaign planning to become a strategic partner and thought leader—proactively identifying opportunities clients don't yet know they need, architecting transformative customer journeys, and driving measurable business impact.

You architect enterprise-wide customer experience strategies that span multiple brands, channels, and customer lifecycle stages. You build business cases for transformative initiatives and identify white-space opportunities that drive competitive advantage.You translate complex data landscapes (first-party data, CDP, audience platforms, advanced analytics) into actionable customer insights and measurement frameworks. You establish clear KPIs, define testing agendas, and link marketing performance to business outcomes.You lead a team of strategists, guiding them to think bigger, work smarter, and develop professionally. You model strategic thinking, create a culture of continuous learning, and develop the next generation of thought leaders.You collaborate closely with creative teams to develop compelling briefs grounded in insights. You elevate creative work through thoughtful feedback and ensure strategic alignment across all customer touch-points.You stay ahead of industry trends in customer marketing, martech, data privacy, and AI. You bring cutting-edge perspectives to client conversations and position RAPP as a strategic innovation partner.

YOUR RESPONSIBILITIES

Strategic Development & Planning

• Architect comprehensive customer journey strategies across multiple brands, segments, and channels
• Develop integrated communication strategies that align with client business objectives
• Identify and pitch proactive strategic opportunities—before clients ask for them
• Build robust measurement frameworks, attribution models, and learning agendas
• Define testing roadmaps and optimization strategies to continuously improve performance
• Translate complex business challenges into strategic marketing recommendations

Team Leadership

• Lead and mentor a team of strategists, fostering growth and professional development
• Guide strategic thinking, challenge assumptions, and push the team to think bigger
• Ensure consistent quality of strategic deliverables across the account
• Develop talent within the team and model continuous learning
• Collaborate with fellow planners across the agency on best practices

Client Partnership & Thought Leadership

• Serve as a strategic trusted advisor to client leadership—understanding their business, priorities, and constraints
• Develop long-term strategic partnerships while delivering short-term tactical excellence
• Present strategic recommendations and lead client conversations with confidence and conviction
• Engage in thought leadership activities (speaking, industry participation, POV development)
• Stay informed on category trends, consumer insights, and competitive landscape

Collaboration & Integration

• Partner with creative teams to develop compelling, insights-driven briefs
• Collaborate with analytics partners to define KPIs, measurement approaches, and optimization plans
• Work with technology partners to ideate and activate innovative solutions (marketing automation, personalization, data activation platforms)
• Coordinate with account service teams to align strategic and business development objectives
• Bridge internal teams (strategy, creative, analytics, tech) for seamless execution

Market Intelligence & Continuous Improvement

• Evaluate syndicated research, industry reports, and emerging insights to inform strategy
• Conduct competitive and market analysis to inform positioning and messaging strategies
• Stay current on emerging technologies and marketing trends (CDP, AI/Machine Learning, first-party data, privacy regulations)
• Recommend process improvements and best practices evolution as the marketing landscape evolves

REQUIRED SKILLS: 

• Bachelor's degree required
• 10+ years in customer marketing, CRM, demand generation, marketing strategy, or related disciplines
• 5+ years in a senior strategic planning or leadership role
• Proven success leading teams and mentoring junior strategists
• Experience managing large, complex, multi-brand accounts
• Demonstrated success architecting end-to-end customer journey strategies
• Strategic Thinking: Strong ability to see the big picture, identify patterns, and develop forward-thinking recommendations
• Data & Analytics Fluency: Comfort with measurement frameworks, attribution modeling, testing methodologies, and driving optimization
• Martech Expertise: Working knowledge of marketing automation, CDP platforms, data activation, and personalization technologies
• Communication & Leadership: Excellent communication skills (internal and client-facing); natural leader with strong executive presence
• Customer-Centric Mindset: Obsessed with understanding customer needs, behavior, and the moments that matter most
• Creative Collaboration: Strong ability to partner with and elevate creative teams
• Curiosity & Learning Agility: Genuine passion for staying ahead of industry trends and adopting new approaches
• Client Partnership: Consultative approach; ability to build trust and influence client thinking
• Business Acumen: Understanding of marketing's role in driving business results; ability to connect strategy to revenue/growth

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $127,000 - $140,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

RAPP MENA is seeking a Community Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.

This role requires bilingual communication skills (Arabic & English) and the ability to operate within a structured, SLA-driven environment.

YOUR RESPONSIBILITIES:

• Manage daily community engagement and social customer support across assigned platforms
• Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
• Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
• Support always-on social activity and campaign launches with timely, real-time engagement
• Coordinate with internal social, content, and account teams to resolve customer issues
• Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
• Follow defined governance processes, approval workflows, and platform best practices
• Ensure consistent quality, accuracy, and responsiveness across all community interactions

REQUIRED SKILLS:

• 1–3 years’ experience in community management, social media, or social customer support roles
• Experience supporting enterprise or high-volume accounts
• Strong understanding of major social platforms and customer engagement best practices
• Written communication skills (Arabic required; English essential)
• Comfortable managing customer-facing interactions in a structured, process-driven environment
• Organized, reliable, and able to work independently within defined SLAs and workflows
• Hands-on experience using community management, moderation, or social support tools
  (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
• Ability to adapt quickly to new tools and reporting workflows used by the agency or client

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP New York is looking for an Associate Director, Experience Strategy to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:
We’re seeking a strategic leader with expertise in customer experience and CRM, a passion for interesting brands, and a talent for sparking fresh ideas. You'll provide day-to-day leadership in a dynamic, diverse agency environment, managing and coordinating project planning, team assignments, and strategic recommendations for key clients.

YOUR RESPONSIBILITIES:

• Lead strategy across multiple clients, becoming an expert on their consumers, business models, brands, categories, and value propositions.
• Partner with business leadership, creative teams, project management, marketing technology experts, and external partners to translate client goals into actionable strategic plans and cohesive executions.
• Guide and inspire the team/junior strategists, providing clear project direction and ensuring tactical work is executed effectively, insightfully, and on time.
• Serve as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.
• Develop and deliver creative briefs that inspire bold, insight-driven work and align with business objectives.
• Devise integrated content and communication strategies that personalize at scale, driving engagement across diverse customer segments.
• Become deeply familiar with and apply advanced research tools and methods—including applied listening, digital ethnography, and syndicated research—to surface insights that drive meaningful action.
• Partner with marketing technology and science teams to leverage marketing automation platforms like Salesforce Marketing Cloud, Adobe Experience Cloud, to deliver data-driven, measurable customer experiences.
• Ensure strategies account for integrated experience delivery, understanding how paid, owned, and earned media operate together to build cohesive brand ecosystems.
• Contribute to the continued growth and evolution of the strategy practice—shaping process, tools, and thought leadership.
• Present strategic recommendations to senior clients with clarity, confidence, and storytelling finesse.

REQUIRED SKILLS:

• Bachelor’s Degree in a related field or equivalent experience
• 8+ years of experience in marketing, digital, CRM, media, advertising, or management consulting.
• Proven ability to lead a team and mentor junior strategy talent.
• Demonstrated excellence in writing, editing, and collaborating on internal strategic and creative materials.
• Proficiency in research tools and data sources such as Nielsen, Mintel, Forrester, and others.
• Strong capability in narrative creation and simplifying complex challenges into clear, actionable insights.
• Track record of delivering high-quality work independently, on time, and above expectations.
• Understanding of marketing technology/automation ecosystems—including Salesforce Marketing Cloud, marketing automation platforms, customer data platforms (CDPs), and analytics frameworks.
• Experience developing omnichannel strategies that align paid, owned, and earned media to deliver unified, impactful customer experiences.
• Intellectual rigor, deep curiosity, and a passion for continuous learning.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $115,000 - $135,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Senior Strategist

London

Temporary (6 months)

HYBRID 3 days in the office / 2 days remote                       

WHO WE ARE

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.

We foster an inclusive workplace that emphasises personal well-being.

THE ROLE

• Create empathetic and precise brand experiences that engage customers at the right moment in a human way.
• Deliver customer-centric thinking across projects, account development and all other client work.
• Gain a deep understanding of brand and audience and be the champion of both through all work
• Add value to the client’s brief, where appropriate challenging their thinking, and inspire rich creative propositions that resonate with customers and prospects by drawing on existing insight.
• Guide creative teams to craft beautiful, impactful work and drive innovative thinking witin assigned account teams
• Lead meetings and workshops to support strategic thinking and tactical opportunities.
• Help senior members of the team to build client relationships and trust, and proactively identify business opportunities.
• Work with Marketing Sciences colleagues to analyse campaign performance and develop optimisation plans based on that analysis to improve performance across channels and audience journey stages.
• Contribute to our thought leadership programme (from short form social content to longer form thought pieces).
• Contribute positively to the agency’s new business drive through involvement in pitches.
• Manage time appropriately on nominated accounts to realise planned levels of client profitability.
• Contribute to a working environment in which diversity, unique perspectives, collaboration, and ‘jumping in’ thrives.
• Support junior staff in their professional development.

THE REQUIRMENTS

• Experience working as a Strategic Planner in a Precision Marketing Agency or client environment
• Strong creative judgement and opinion – you’ll have a portfolio of great projects you’ve contributed to
• Knowledge and understanding of customer journeys across all media and touch points
• An analytical thinker and self-starter with a strong desire to learn
• A passion to deliver exceptional work
• Presentation – a confident presenter of work to senior stakeholders both client and agency side. You’ll be able to explain complex ideas simply and compellingly
• You’ll have a track record of getting things done with proven experience of challenging conventions and bringing strategies to life.
• You’ll be comfortable and experienced leading more junior members of the team in delivering assigned projects.

NB: The successful applicant will be hired through Atrium and will be engaged as an Agency PAYE Temporary Worker. 

Atrium is a third-party employment company and acts as Omnicom’s Employer of Record for temporary roles.