RAPP Detroit is looking for an Account Supervisor (Field Ops) to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

The Dealer Marketing Services Representative manages specified OEM automotive clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions. The dealer marketing services representative is the face of the brand by conducting daily in-person marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, co-op eligibility etc.

Your role will require up to 50% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, and situational adaptability. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude. Your role is to build relationships, become a trusted advisor, and promote dealership partnership - you are considered the marketing expert in the assigned area.

Expect to work with one of the hottest and most respected automotive brands and dealer bodies in the world.

YOUR RESPONSIBILITIES:

• Builds and maintains positive relationships with new and existing dealer clients
• Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, strategy, programs and platforms
• Monitors all advertising compliance for dealer sin assigned territory
• Supports annual business planning in conjunction with Area personnel
• Reviews quarterly dealer marketing plans; providing recommendations on optimization based on performance
• Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations.
• Understands and drives key performance indicator (KPI) improvement
• Examines client performance (reporting, direct observation, ) to identify areas of opportunity for improvement within the fixed operations
• Proactively communicate to clients (up to Dealer Principal / General Manager levels). Establishes and maintains a solid business relationship with dealership personnel
• Effectively communicates OEM program’s value proposition and aligns it with the dealers’ goals
• Strategizes overall marketing performance and solutions
• Identifies and recommends program changes and marketing strategies
• Maintains ongoing communication with different levels of dealership management at assigned dealership locations
• Manages the retention, product penetration, and growth of assigned dealerships
• Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams
• Manages all customer issues and conflict resolution
• Achieves assigned engagement, utilization and performance targets
• Writes and distributes contact reports each day to each dealership and OEM field office personnel
• Receives and submits account updates, enhancements, and recommended changes
• Maintains dealer contacts and business activity in required logs on a regular basis
• Shares results-oriented OEM marketing solutions, effectiveness, and challenges
• Successful completion of required training program and assessments
• Other duties as assigned

REQUIREMENTS:

• Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent workexperience
• Qualified candidates should have 5+ years of automotive / marketing experience with a Digital Advertising focus
• Demonstrated experience working with Dealer Principals & General Management personnel
• Strong preference for premium luxury segment experience
• Ability to drive and/or fly to assigned dealership locations, spend up to 50% of overnights in hotels, and maintain valid driver’s license

To perform the job successfully, a person should demonstrate the following knowledge, skills, or behaviors:

• Ability to develop relationships with key decision-makers
• Build relationships with both internal and external customers
• Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner
• Develop strategies, action plans, and metrics to monitor results
• Effectively communicate ideas, challenges, and solutions
• Communicate and give presentations in front of groups
• Effectively convey processes and training
• Listen to others and appropriately act on information provided
• Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines
• Work autonomously with minimal supervision and under continual deadline pressure
• Work effectively in both a team and individual setting
• Work effectively in a fast-paced organization
• Use a variety of computer programs to track results (Salesforce CRM, Word, Excel, Email, Internet, etc.)

*Must be able to travel up to 50% of the time

Target Markets: Chicago, Michigan, Mid-Atlantic

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $80,000 - $92,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP Detroit is looking for a Senior Business Analyst to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

As a Senior Business Analyst, you play a crucial role in ensuring that email campaigns meet business objectives, consumer needs, and technical requirements. You bridge the gap between business stakeholders and development teams (developers and engineers.) You know how to gather requirements, communicate clearly, create detailed and accurate documentation, and participate in quality assurance testing to ensure solutions meet business needs.

Ideally, you have experience with email development projects, collaborating with creative and technical teams, partnering with your project and account managers, and identifying any potential risks ahead of time. You’re creative, solution-oriented, organized, collaborative and have exceptional people skills.

YOUR RESPONSIBILITIES:

• Requirement gathering: Collect and document business requirements from stakeholders.
• Collect technical requirements: Identify integration with CRM, personalization needs, tracking, and automation.
• Documentation: Create detailed, accurate, and thorough documents including Adobe email campaign specifications, seed lists, and test scenarios required for each simple to complex email campaign. Develop business logic as it pertains to audience segmentation which aligns with email and direct mail creative needs. Identify audience segmentation and guide team and client on data needs for dynamic email content.
• Testing and validation: Assist in agency quality testing to ensure solutions meet business needs and align to provided specifications. Ensure all requirements (personalization, dynamic content, links, tracking, data) are implemented as specified. Validate business logic and serve as liaison with any partner email deployment vendor.
• Process Mapping and Analysis: Identify inefficiencies or bottlenecks in the existing workflow. Propose improved processes for email development.
• Mitigate Risks: Collaborate with cross-functional teams to solution and problem-solve as issues arise. Escalate as necessary to ensure integrity of client expectations and internal capabilities.
• Meeting Leadership: Lead effective and efficient meetings through preparation, clear direction, and detailed meeting agenda.
• Process and Quality: Champion agency process and quality work.

REQUIRED SKILLS:

• Bachelor’s Degree or equivalent experience
• 5-8 years project management experience
• Agency experience preferred
• Email and direct mail experience required
• Database and customer segmentation experience required
• Data file layout and data feed knowledge and experience required
• Email marketing platform experience preferred (understanding of segmentation, automation, personalization)
• Email testing experience required
• Ability to manage multiple projects at one time
• Proven track record and experience in people collaboration
• Proven track record in issue identification and resolution
• Proficient in key software: Microsoft Office tools (particularly Excel, Power BI), Adobe Workfront or similar project management software
• Technical aptitude/understanding of the principles and components of HTML development and testing
• Ability to support operations and development groups by following departmental policies and procedures, accurately complete timesheets, and attend mandatory information sessions
• Strong written and verbal communication skills

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $74,000 - $90,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP Detroit is looking for a Director, Experience Strategy to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE

We are seeking a Director, Experience Strategy to lead strategic CRM and customer lifecycle marketing planning for a major enterprise client managing multiple brands across diverse customer segments. This is a rare opportunity to architect sophisticated, data-driven customer experiences at scale while leading a team of strategists and mentoring next-generation marketing leaders.In this role, you'll move beyond typical campaign planning to become a strategic partner and thought leader—proactively identifying opportunities clients don't yet know they need, architecting transformative customer journeys, and driving measurable business impact.

You architect enterprise-wide customer experience strategies that span multiple brands, channels, and customer lifecycle stages. You build business cases for transformative initiatives and identify white-space opportunities that drive competitive advantage.You translate complex data landscapes (first-party data, CDP, audience platforms, advanced analytics) into actionable customer insights and measurement frameworks. You establish clear KPIs, define testing agendas, and link marketing performance to business outcomes.You lead a team of strategists, guiding them to think bigger, work smarter, and develop professionally. You model strategic thinking, create a culture of continuous learning, and develop the next generation of thought leaders.You collaborate closely with creative teams to develop compelling briefs grounded in insights. You elevate creative work through thoughtful feedback and ensure strategic alignment across all customer touch-points.You stay ahead of industry trends in customer marketing, martech, data privacy, and AI. You bring cutting-edge perspectives to client conversations and position RAPP as a strategic innovation partner.

YOUR RESPONSIBILITIES

Strategic Development & Planning

• Architect comprehensive customer journey strategies across multiple brands, segments, and channels
• Develop integrated communication strategies that align with client business objectives
• Identify and pitch proactive strategic opportunities—before clients ask for them
• Build robust measurement frameworks, attribution models, and learning agendas
• Define testing roadmaps and optimization strategies to continuously improve performance
• Translate complex business challenges into strategic marketing recommendations

Team Leadership

• Lead and mentor a team of strategists, fostering growth and professional development
• Guide strategic thinking, challenge assumptions, and push the team to think bigger
• Ensure consistent quality of strategic deliverables across the account
• Develop talent within the team and model continuous learning
• Collaborate with fellow planners across the agency on best practices

Client Partnership & Thought Leadership

• Serve as a strategic trusted advisor to client leadership—understanding their business, priorities, and constraints
• Develop long-term strategic partnerships while delivering short-term tactical excellence
• Present strategic recommendations and lead client conversations with confidence and conviction
• Engage in thought leadership activities (speaking, industry participation, POV development)
• Stay informed on category trends, consumer insights, and competitive landscape

Collaboration & Integration

• Partner with creative teams to develop compelling, insights-driven briefs
• Collaborate with analytics partners to define KPIs, measurement approaches, and optimization plans
• Work with technology partners to ideate and activate innovative solutions (marketing automation, personalization, data activation platforms)
• Coordinate with account service teams to align strategic and business development objectives
• Bridge internal teams (strategy, creative, analytics, tech) for seamless execution

Market Intelligence & Continuous Improvement

• Evaluate syndicated research, industry reports, and emerging insights to inform strategy
• Conduct competitive and market analysis to inform positioning and messaging strategies
• Stay current on emerging technologies and marketing trends (CDP, AI/Machine Learning, first-party data, privacy regulations)
• Recommend process improvements and best practices evolution as the marketing landscape evolves

REQUIRED SKILLS: 

• Bachelor's degree required
• 10+ years in customer marketing, CRM, demand generation, marketing strategy, or related disciplines
• 5+ years in a senior strategic planning or leadership role
• Proven success leading teams and mentoring junior strategists
• Experience managing large, complex, multi-brand accounts
• Demonstrated success architecting end-to-end customer journey strategies
• Strategic Thinking: Strong ability to see the big picture, identify patterns, and develop forward-thinking recommendations
• Data & Analytics Fluency: Comfort with measurement frameworks, attribution modeling, testing methodologies, and driving optimization
• Martech Expertise: Working knowledge of marketing automation, CDP platforms, data activation, and personalization technologies
• Communication & Leadership: Excellent communication skills (internal and client-facing); natural leader with strong executive presence
• Customer-Centric Mindset: Obsessed with understanding customer needs, behavior, and the moments that matter most
• Creative Collaboration: Strong ability to partner with and elevate creative teams
• Curiosity & Learning Agility: Genuine passion for staying ahead of industry trends and adopting new approaches
• Client Partnership: Consultative approach; ability to build trust and influence client thinking
• Business Acumen: Understanding of marketing's role in driving business results; ability to connect strategy to revenue/growth

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $127,000 - $140,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP Detroit is looking for a Content Author to join our award-winning Creative team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

The Content Author is a new, hybrid creative/tech role designed to transform how we build and scale content across CRM and omnichannel platforms. Rather than working in static design tools and passing files through multiple rounds of revisions and handoffs, the Content Author assembles content directly in CRM platforms to deliver personalized experiences at scale.

This includes matrix-based platforms like RAPP’s proprietary system E-MILL for live HTML build, Adobe DAMs for asset sourcing, and Adobe Workfront for automated workflow integration. By combining a designer’s eye, a writer’s ear, and a technologist’s comfort with systems, the Content Author brings creative campaigns to life faster, with greater craft, consistency, and scalability.

The ideal Content Author is someone who doesn’t fit neatly into traditional roles of designer, developer, or copywriter — but instead thrives at the intersection of all three. You are detail-obsessed, adaptable, and energized by building things directly vision, strong collaboration, and the ability to inspire teams to produce innovative and effective work.

KEY COMPETENCIES:

• Comprehension: Understand design systems, content matrices, and platform requirements to execute at scale.
• Innovation: Spot opportunities for innovation within platform builds, personalization, and testing.
• Iteration and Elevation: Continuously improve processes through QA, testing, and optimization.
• Craft & Execution: Build campaigns and modules across platforms (SFMC, E-Mill, Adobe, CMS) with accuracy and efficiency.
• Storytelling: Demonstrate the value of orchestrated content execution to clients and internal teams.
• Business Contribution: Deliver scale without sacrificing craft, helping clients activate personalization and efficiency.
• Adaptability: Thrive in a fast-paced, dynamic environment, responding to feedback and evolving project needs.

YOUR RESPONSIBILITIES:

• Assemble content at scale using modular design systems and content matrices across CRM, email, landing pages, and other platforms.
• Curate, crop, and adapt brand assets from client libraries (e.g., Asset IQ) for multiple contexts and audiences.
• Leverage AI tools to generate, refine, and edit copy while ensuring consistency with client voice and tone.
• Inject highly effective content that embraces Brand nuance into content matrix-based content insode RAPP’s proprietary E-MILL system ready for QA and deployment.
• Ensure accessibility, brand compliance, and attention to detail across all deliverables.
• Collaborate closely with Creative, Strategy, Data, and Technology teams to align outputs with creative intent and audience needs.
• Identify opportunities for new modules, templates, or system improvements that support scale and efficiency.
• Serve as a bridge between creative concept and technical execution, ensuring nothing is lost in translation.

SUCCESS CRITERIA

• Flawless execution of high-volume campaigns with minimal error rates.
• Demonstrated ability to scale content across audiences, platforms, and channels.
• Strong collaboration with Creative Engineers and Architects to close the loop between system design and execution.
• Positive client and internal feedback on efficiency, accuracy, and innovation.
• Proactive identification of optimization opportunities that save time and improve performance.

SKILLS AND EXPERIENCE

• 1–3 years of experience in creative production, digital marketing, CRM, or design system-driven work (agency or brand-side).
• Strong visual eye for composition, layout, and brand alignment.
• Ability to write and edit short-form copy, with comfort using AI as a creative tool.
• Familiarity with HTML/CSS and digital QA practices (does not require full developer expertise).
• Comfort with workflow and project management tools such as Workfront, Jira, or equivalent.
• Ability to think in systems and modular content structures (atoms, modules, templates).
• High attention to detail, strong organizational skills, and the ability to work independently on focused projects.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $55,000 - $65,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.