ABOUT THE TEAM: 

The UK Partnerships team, part of the Member Accession Marketing function, plays a crucial role in Tide’s growth strategy by acquiring new members through strategic partnerships across sectors such as accountancy, financial services, and business communities.

About the Role:

We’re looking for a dynamic, data-driven, and commercially-minded Partnerships Manager to identify, onboard, manage and scale partnerships that fuel Tide’s growth in the UK. You’ll work cross-functionally, build strong external relationships, and use data to refine strategies that drive measurable business outcomes.

Core requirements: 

• Role split: 50% Business Development + 50% partner deal execution (and operation)
• Background: Fintech, SME banking, Strong partnerships background within fast-paced scale-up.
• Partner development scope: Lead partnerships across key verticals - identify, size, prioritise, and execute opportunities
• Operational support: Provide support on strategic deals as needed
• Marketing acumen: A strong understanding of core marketing principles, enabling the successful onboarding, activation, and ongoing growth of partnerships.
• Commercial capability: Basic forecasting and financial modelling skills required

KPIs: 

• Pipeline & Conversion: Leads, meetings, and opportunities generated; conversion rates across stages; pipeline value and forecast accuracy
• Impact: new customers acquired
• Partnership Quality: Partner activation, performance, deal cycle time
• Deal Execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed
  
  

Other requirements: 

• Consistently delivers projects while supporting the team and setting clear expectations
• Proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance
• Translates general direction into structured work plans and proposes prioritisation
• Optimises execution; identifies inefficiencies
• Identifies root causes, defines trade-offs, and turns insights into practical solutions
• Operates effectively in ambiguity and reduces uncertainty for others
• Develops clear, compelling narratives and presents complex topics accessibly
• Acts as a key stakeholder; capable of leading cross-functional initiatives
• Proactively seeks and gives constructive feedback; integrates diverse perspectives
• Embodies company values and makes decisions based on highest impact
  
  

What You’ll Get in Return:

• Remote-first work setup with flexibility to work from anywhere in Bulgaria.
• Competitive salary and performance-based incentives.
• 25 days of paid annual leave
• 3 additional days for volunteering and learning
• Private Health Insurance
• Mental Health Support Platform
• Company Sponsored Multisport Card
• Family and Friendly Leave (according to statutory)
• Personal L&D budget
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

The Role

The Accountant is part of the Finance Department and focuses on high-volume transactional processes, including (but not limited to) accounts receivable, collections, accounts payable, and general ledger activities. The team consists of Accounting Managers, Senior Accountants, and Accountants.

Reporting to the Accounting Manager (or Senior Accountant), this role is an integral part of the global accounting team. The Accountant is responsible for month-end close activities, financial analysis, reconciliations, and support during financial audits. The position offers exposure to multiple areas of Cision through reporting and analysis of actual financial results.

Key Responsibilities

The role includes, but is not limited to, the following:

• Prepare monthly journal entries related to bank activities, prepaid expenses, property, plant and equipment, accrued expenses, payroll accounting, and intercompany accounting, in line with close timelines
• Prepare and maintain monthly balance sheet reconciliations, addressing questions from reviewers and management in a timely manner
• Collaborate with internal and external stakeholders, including international accounting teams, FP&A, Legal, and external consultants, particularly in relation to flux analysis and ad-hoc support
• Prepare audit schedules and proactively respond to auditor queries, resolving audit issues as required
• Assist with footnote tie-outs for quarterly and year-end financial statements prepared under US GAAP and IFRS
• Support statutory financial reporting and statutory audits

Essential Skills and Experience

• English proficiency (primary language for communication within the organisation)
• Bachelor’s degree in Accounting or Finance, and/or 1–3 years of relevant accounting experience
• Knowledge of US GAAP (preferred)
• Experience working in a global, decentralised environment (preferred)
• Strong Microsoft Excel skills
• NetSuite experience is a plus
• High attention to detail and accuracy
• Strong problem-solving skills
• Ability to build and maintain effective working relationships
• Ability to multitask and manage priorities
• Strong computer literacy (MS Office)
• Excellent verbal, written, and interpersonal communication skills
• Self-motivated, target- and data-driven, with the ability to work independently and manage repetitive tasks
• Team player with an interest in understanding business dynamics
• Strong organisational skills, with the ability to meet deadlines without close supervision
• Adaptable and open to change, with a willingness to learn and embrace new technologies
• High level of integrity and confidentiality when handling company financial information

What We Offer

Upon joining Cision, you will have access to a comprehensive benefits package, fully or partially funded by the company, including:

• Health Insurance
• Food Vouchers
• Flexible benefits allowance
• Employee Assistance Programme (EAP)
• Cision Global Charitable Giving Program
• Headspace

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #LI-Hybrid

Brandwatch is looking for a new member for the Measure team. You will be part of a cross-functional and autonomous product team responsible to provide solutions for performance monitoring and analytics in social media like Facebook, Instagram, Twitter, LinkedIn, TikTok, Youtube. 

As Backend Engineer in Brandwatch, you will be working with the latest LTS versions of Java and Spring. You will work with the most influential social networks in the world. Consume and store data from their APIs at scale. You will create rest APIs which expose social media KPIs to our customers. You will design and work with a scalable microservice architecture. 

What you will do: 

• Define accurate domain models;
• Develop quality microservice solutions with cutting edge technologies together with dedicated team members to help fulfil our different business goals;
• Store data efficiently in a matching storage engine;
• Build highly parallel data processing pipelines, and fluent APIs;
• Help design, implement, and improve our services while helping us adopt best practices;
• Write elegant, testable, well documented code;
• Be mindful of the business - by communicating with your colleagues and management, help us ensure that we are building the right thing at the right time. 

What you have: 

• Minimum 3 years hands-on experience on a production system as developer;
• Good knowledge of Java, we are using Java 21;
• Good knowledge of Spring;
• Experience with relational (e.g. PostgreSQL, MySQL);
• Experience with redis is a plus, but not mandatory
• Good knowledge of RESTful APIs, their design and implementation;
• Experience with messaging technologies, Kafka is a plus;
• Experience with building and/or running large-scale applications on a PaaS/SaaS cloud is a plus;
• Knowledge of Docker and Kubernetes is a plus;
• English language fluency 

What we offer: 

• Additional Premium Health insurance;
• Sodexo food vouchers equal to 80 lv per month
• 25 days of vacation;
• Flexible benefits (Re:benefit);
• Udemy subscription;
• 10% learning time;
• 70/30 new feature work/improvements;
• Flexible work from office or remote; 

Please note that this position is only available to candidates who are currently residing in Bulgaria. Unfortunately, we are unable to consider applicants outside of the country. 

We are now looking for an ambitious talent to join our team as a Sales Operations Analyst. In this role you will support our Sales and Revenue teams by making data easier to understand and processes run more smoothly. You’ll help with reporting, analysis, and day-to-day operations to bring more visibility and consistency across the sales lifecycle. You’ll play an important part in helping the team make better decisions and work more efficiently all while contributing to overall sales success.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

This role plays a key part in the administration, analysis, and execution of global compensation programs, including salary structures, incentive plans, and annual compensation cycles. The position provides compensation analysis, job architecture governance, and support for compensation planning activities to ensure pay practices remain competitive, equitable, and aligned with the organisation’s compensation philosophy and frameworks.

What you'll do:

• Support the execution and administration of global compensation programs and annual compensation cycles, including merit planning, promotions, bonus planning, and incentive processes.
• Conduct compensation analysis such as pay equity reviews, market benchmarking, compa-ratio analysis, and compensation modelling to support informed pay decisions.
• Review and validate compensation recommendations to ensure alignment with compensation philosophy, salary structures, internal equity, and budget guidelines.
• Participate in external compensation surveys, including job matching, data validation, submission, and interpretation of market results to help shape compensation strategies.
• Support the development, maintenance, and governance of job architecture, including job structures, grades, levelling, and compensation frameworks.
• Prepare compensation reports, dashboards, modelling, and analysis to support annual compensation planning, bonus funding, workforce planning, and leadership decision-making.
• Maintain compensation data integrity and ensure compliance with compensation policies, guidelines, and relevant regulatory requirements.
• Identify trends, anomalies, and areas requiring further review or escalation.
• Partner with People Partners, Talent Acquisition, Finance, and business leaders to provide consultative compensation guidance and analysis.
• Perform other duties and responsibilities as required to support business needs.

What you'll bring:

• Typical experience: 5+ years in a related compensation, rewards, or analytical role.
• Actual experience may vary depending on role complexity, geography, internal development opportunities, or a comparable mix of training, education, and experience.
• Experience working with compensation data, salary structures, incentive plans, and compensation planning processes.
• Strong spreadsheet and data analysis skills, including advanced spreadsheet functionality.
• Experience supporting compensation cycles such as merit increases, promotions, or bonus planning.
• Familiarity with compensation benchmarking and market data analysis.
• Strong analytical, problem-solving, and data interpretation skills.
• Ability to manage sensitive and confidential information with discretion.
• Ability to work effectively in a collaborative, cross-functional environment.

Preferred qualifications:

• University degree preferred.
• Experience supporting global or multi-country compensation programs.
• Experience participating in compensation survey submissions and job matching (e.g. Radford, Mercer, Willis Towers Watson).
• Experience working with job architecture, salary grades, and compensation frameworks.
• Experience using HRIS and compensation planning tools such as UKG, Workday, SuccessFactors, or similar systems.
• Professional certification in compensation or human resources (e.g. CCP, GRP, PHR, or equivalent).
• Experience working in a fast-paced, data-driven, or global organisation.

What we offer:

Upon joining Cision, you will have access to a comprehensive benefits package, fully or partially funded by the company, including:

• Health Insurance
• Food Vouchers
• Flexible Benefits Allowance
• Employee Assistance Programme (EAP)
• Cision Global Charitable Giving Program
• Headspace

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #Remote

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. 

Brandwatch is looking for a new member for the Measure team. You will be part of a cross-functional and autonomous product team responsible to provide solutions for performance monitoring and analytics in social media like Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube. 

As Backend Engineer in Brandwatch, you will be working with the latest LTS versions of Java and Spring. You will work with the most influential social networks in the world. Consume and store data from their APIs at scale. You will create rest APIs which expose social media KPIs to our customers. You will design and work with a scalable microservice architecture. 

At Cision, we build software that supports large-scale, global enterprise infrastructure. Our teams enable platform, operations, and engineering groups with tools that improve visibility, reliability, automation, and decision-making across complex systems.
We are seeking a Staff Full Stack Software Engineer to lead the design and delivery of internal platforms used by enterprise infrastructure teams. This is a senior individual contributor role for an engineer who thrives in ambiguity, works independently, and owns systems end-to-end—from architecture through production operations.
You will operate as a technical leader within the team, influencing design decisions, setting engineering standards, and delivering high-impact solutions across backend services, data pipelines, and user-facing applications.

What You’ll Do
• Architect, build, and own full-stack software platforms supporting enterprise infrastructure and operations teams.
• Lead the technical design of systems that ingest, process, analyze, and expose infrastructure and operational data at scale.
• Develop backend services and APIs for data collection, enrichment, and querying.
• Build and maintain web interfaces with advanced search, filtering, and usability tailored for technical users.
• Design and implement ETL and data processing pipelines for structured and semi-structured data sources.
• Ensure applications are fully containerized and production-ready using Docker and Kubernetes-based deployment models.
• Act as a technical authority on system design, performance, reliability, and maintainability.
• Collaborate with platform, infrastructure, security, and product stakeholders to shape solutions aligned with long-term platform strategy.
• Set and uphold engineering best practices around testing, code quality, documentation, and operational readiness.
• Review designs and code across the team, providing clear guidance and raising the overall technical bar.
• Identify systemic issues, reduce technical debt, and proactively improve platform scalability and developer experience.

What You’ll Bring
• Extensive experience as a Staff or Senior Full Stack Software Engineer working on complex, production systems.
• Proven ability to operate independently in ambiguous problem spaces and drive solutions to completion.
• Strong backend engineering experience, including API design and data-intensive services.
• Experience building data-driven applications involving ingestion, transformation, and analysis.
• Proficiency in one or more backend languages such as C#, Python, Go, or Java.
• Strong SQL skills and experience with relational databases.
• Hands-on experience with Docker and containerized application delivery.
• Solid understanding of distributed systems fundamentals and cloud-native application design.
• Experience working with CI/CD pipelines and modern software development workflows.
• Excellent technical judgment, communication skills, and ability to influence without authority.

Preferred Experience
• Experience designing and operating systems on Kubernetes.
• Familiarity with PostgreSQL, MySQL, or similar databases.
• Experience with ETL pipelines, analytics platforms, or operational data tooling.
• Exposure to cloud platforms such as GCP or AWS.
• Background building internal platforms or tools for infrastructure, SRE, DevOps, or platform engineering teams.
• Understanding of observability, cost optimization, reliability engineering, or infrastructure automation.
Education & Experience
• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• Typically 10+ years of professional software engineering experience, with demonstrated ownership of large or critical systems.

At Cision, we build software that supports large-scale, global enterprise infrastructure. Our teams enable platform, operations, and engineering groups with tools that improve visibility, reliability, automation, and decision-making across complex systems.
We are seeking a Staff Full Stack Software Engineer to lead the design and delivery of internal platforms used by enterprise infrastructure teams. This is a senior individual contributor role for an engineer who thrives in ambiguity, works independently, and owns systems end-to-end—from architecture through production operations.
You will operate as a technical leader within the team, influencing design decisions, setting engineering standards, and delivering high-impact solutions across backend services, data pipelines, and user-facing applications.

What You’ll Do
• Architect, build, and own full-stack software platforms supporting enterprise infrastructure and operations teams.
• Lead the technical design of systems that ingest, process, analyze, and expose infrastructure and operational data at scale.
• Develop backend services and APIs for data collection, enrichment, and querying.
• Build and maintain web interfaces with advanced search, filtering, and usability tailored for technical users.
• Design and implement ETL and data processing pipelines for structured and semi-structured data sources.
• Ensure applications are fully containerized and production-ready using Docker and Kubernetes-based deployment models.
• Act as a technical authority on system design, performance, reliability, and maintainability.
• Collaborate with platform, infrastructure, security, and product stakeholders to shape solutions aligned with long-term platform strategy.
• Set and uphold engineering best practices around testing, code quality, documentation, and operational readiness.
• Review designs and code across the team, providing clear guidance and raising the overall technical bar.
• Identify systemic issues, reduce technical debt, and proactively improve platform scalability and developer experience.

What You’ll Bring
• Extensive experience as a Staff or Senior Full Stack Software Engineer working on complex, production systems.
• Proven ability to operate independently in ambiguous problem spaces and drive solutions to completion.
• Strong backend engineering experience, including API design and data-intensive services.
• Experience building data-driven applications involving ingestion, transformation, and analysis.
• Proficiency in one or more backend languages such as C#, Python, Go, or Java.
• Strong SQL skills and experience with relational databases.
• Hands-on experience with Docker and containerized application delivery.
• Solid understanding of distributed systems fundamentals and cloud-native application design.
• Experience working with CI/CD pipelines and modern software development workflows.
• Excellent technical judgment, communication skills, and ability to influence without authority.

Preferred Experience
• Experience designing and operating systems on Kubernetes.
• Familiarity with PostgreSQL, MySQL, or similar databases.
• Experience with ETL pipelines, analytics platforms, or operational data tooling.
• Exposure to cloud platforms such as GCP or AWS.
• Background building internal platforms or tools for infrastructure, SRE, DevOps, or platform engineering teams.
• Understanding of observability, cost optimization, reliability engineering, or infrastructure automation.
Education & Experience
• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• Typically 10+ years of professional software engineering experience, with demonstrated ownership of large or critical systems.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

This role plays a key part in the administration, analysis, and execution of global compensation programs, including salary structures, incentive plans, and annual compensation cycles. The position provides compensation analysis, job architecture governance, and support for compensation planning activities to ensure pay practices remain competitive, equitable, and aligned with the organisation’s compensation philosophy and frameworks.

What you'll do:

• Support the execution and administration of global compensation programs and annual compensation cycles, including merit planning, promotions, bonus planning, and incentive processes.
• Conduct compensation analysis such as pay equity reviews, market benchmarking, compa-ratio analysis, and compensation modelling to support informed pay decisions.
• Review and validate compensation recommendations to ensure alignment with compensation philosophy, salary structures, internal equity, and budget guidelines.
• Participate in external compensation surveys, including job matching, data validation, submission, and interpretation of market results to help shape compensation strategies.
• Support the development, maintenance, and governance of job architecture, including job structures, grades, levelling, and compensation frameworks.
• Prepare compensation reports, dashboards, modelling, and analysis to support annual compensation planning, bonus funding, workforce planning, and leadership decision-making.
• Maintain compensation data integrity and ensure compliance with compensation policies, guidelines, and relevant regulatory requirements.
• Identify trends, anomalies, and areas requiring further review or escalation.
• Partner with People Partners, Talent Acquisition, Finance, and business leaders to provide consultative compensation guidance and analysis.
• Perform other duties and responsibilities as required to support business needs.

What you'll bring:

• Typical experience: 5+ years in a related compensation, rewards, or analytical role.
• Actual experience may vary depending on role complexity, geography, internal development opportunities, or a comparable mix of training, education, and experience.
• Experience working with compensation data, salary structures, incentive plans, and compensation planning processes.
• Strong spreadsheet and data analysis skills, including advanced spreadsheet functionality.
• Experience supporting compensation cycles such as merit increases, promotions, or bonus planning.
• Familiarity with compensation benchmarking and market data analysis.
• Strong analytical, problem-solving, and data interpretation skills.
• Ability to manage sensitive and confidential information with discretion.
• Ability to work effectively in a collaborative, cross-functional environment.

Preferred qualifications:

• University degree preferred.
• Experience supporting global or multi-country compensation programs.
• Experience participating in compensation survey submissions and job matching (e.g. Radford, Mercer, Willis Towers Watson).
• Experience working with job architecture, salary grades, and compensation frameworks.
• Experience using HRIS and compensation planning tools such as UKG, Workday, SuccessFactors, or similar systems.
• Professional certification in compensation or human resources (e.g. CCP, GRP, PHR, or equivalent).
• Experience working in a fast-paced, data-driven, or global organisation.

What we offer:

Upon joining Cision, you will have access to a comprehensive benefits package, fully or partially funded by the company, including:

• Health Insurance
• Food Vouchers
• Flexible Benefits Allowance
• Employee Assistance Programme (EAP)
• Cision Global Charitable Giving Program
• Headspace

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #Remote

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. 

This position is responsible for designing, developing, testing, and maintaining software solutions that support business needs. It contributes to both new feature development and the enhancement of existing systems, applying software engineering principles to deliver reliable, scalable, and maintainable applications.

What You'll Do

• Design, develop, and maintain software systems, applications, or services.
• Collaborate with team members and stakeholders to define technical requirements and translate them into solutions.
• Write clean, efficient, and well-documented code following engineering best practices.
• Participate in code reviews, testing, and deployment processes to ensure software quality and performance.
• Contribute to troubleshooting and debugging efforts, identifying root causes and implementing solutions.
• Support platform performance, monitoring, and operational health through logging, alerting, and diagnostics.
• Engage in Agile development practices including sprint planning, stand-ups, and retrospectives.
• Provide technical input into project planning, estimation, and risk assessment.
• Perform other duties and responsibilities as required to support business needs.

What You'll Bring

• Minimum of 5 years of experience
• Expert knowledge of JavaScript/TypeScript, and state management.
• Strong experience with Angular framework
• A clear focus on delivering excellent end-user experiences.
• Working knowledge of reactive programming best practices.
• Experience with unit testing frameworks.
• Adaptable, resourceful, and willing to share knowledge with the team.
• Experience with AI coding tools is a plus

Preferred Qualifications

• Experience working across full-stack environments (e.g., frontend frameworks, backend services, databases).
• Familiarity with cloud platforms, microservices architecture, or containerization tools.
• Exposure to system integration, monitoring practices, and operational support.
• Demonstrated experience mentoring others or contributing to technical decision-making.

We are now looking for an ambitious talent to join our team as a Sales Operations Analyst. In this role you will support our Sales and Revenue teams by making data easier to understand and processes run more smoothly. You’ll help with reporting, analysis, and day-to-day operations to bring more visibility and consistency across the sales lifecycle. You’ll play an important part in helping the team make better decisions and work more efficiently all while contributing to overall sales success.

The Role

The Accountant is part of the Finance Department and focuses on high-volume transactional processes, including (but not limited to) accounts receivable, collections, accounts payable, and general ledger activities. The team consists of Accounting Managers, Senior Accountants, and Accountants.

Reporting to the Accounting Manager (or Senior Accountant), this role is an integral part of the global accounting team. The Accountant is responsible for month-end close activities, financial analysis, reconciliations, and support during financial audits. The position offers exposure to multiple areas of Cision through reporting and analysis of actual financial results.

Key Responsibilities

The role includes, but is not limited to, the following:

• Prepare monthly journal entries related to bank activities, prepaid expenses, property, plant and equipment, accrued expenses, payroll accounting, and intercompany accounting, in line with close timelines
• Prepare and maintain monthly balance sheet reconciliations, addressing questions from reviewers and management in a timely manner
• Collaborate with internal and external stakeholders, including international accounting teams, FP&A, Legal, and external consultants, particularly in relation to flux analysis and ad-hoc support
• Prepare audit schedules and proactively respond to auditor queries, resolving audit issues as required
• Assist with footnote tie-outs for quarterly and year-end financial statements prepared under US GAAP and IFRS
• Support statutory financial reporting and statutory audits

Essential Skills and Experience

• English proficiency (primary language for communication within the organisation)
• Bachelor’s degree in Accounting or Finance, and/or 1–3 years of relevant accounting experience
• Knowledge of US GAAP (preferred)
• Experience working in a global, decentralised environment (preferred)
• Strong Microsoft Excel skills
• NetSuite experience is a plus
• High attention to detail and accuracy
• Strong problem-solving skills
• Ability to build and maintain effective working relationships
• Ability to multitask and manage priorities
• Strong computer literacy (MS Office)
• Excellent verbal, written, and interpersonal communication skills
• Self-motivated, target- and data-driven, with the ability to work independently and manage repetitive tasks
• Team player with an interest in understanding business dynamics
• Strong organisational skills, with the ability to meet deadlines without close supervision
• Adaptable and open to change, with a willingness to learn and embrace new technologies
• High level of integrity and confidentiality when handling company financial information

What We Offer

Upon joining Cision, you will have access to a comprehensive benefits package, fully or partially funded by the company, including:

• Health Insurance
• Food Vouchers
• Flexible benefits allowance
• Employee Assistance Programme (EAP)
• Cision Global Charitable Giving Program
• Headspace

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #LI-Hybrid

ABOUT THE TEAM:

About Funding Options:
Funding Options joined the Tide family in early 2023. Through our panel of 80+ leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, we effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities.

About the Team:
Our team guides businesses through the early stages of their journey in the funding market. We work with SMEs that have just begun operating and aren't yet sure what they're eligible for. Our main goal is to educate them and nurture a long-lasting relationship - so that as their business grows, our offerings grow with them.

What we’re looking for:
This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.

ABOUT THE ROLE: 

As a Customer Success Specialist you will be doing:

• Managing inbound communications from our customers 
• Ensuring that sales technologies, such as our CRM  are used accurately, promptly and correctly to enable effective data collation and reporting
• Proactively contact prospective customers exploring finance options on our website and inbound enquiries 
• Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
• Deal assistance; working with Lenders at each stage of the sales process
• Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
• Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
  
  

WHAT WE ARE LOOKING FOR: 

Tide is seeking a visionary and persuasive Customer Success Executive. The ideal candidate will have:

• Ability to engage and quickly establish strong working relationships
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• A passion for small businesses and helping them achieve their dreams
• Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution 
• Work well independently as well as collaboratively with the wider business
• You are self-motivated and have the ability to manage and to plan your day
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call center based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
  
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM 

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers.

ABOUT THE ROLE

Transaction Monitoring Alert Review & Analysis:

• Monitor and investigate alerts generated by automated transaction monitoring and sanctions screening systems.
• Conduct comprehensive, risk-based reviews of customer accounts and transaction histories to identify suspicious patterns or activities that deviate from a customer's normal behavior.
• Synthesize information from various sources, including customer profiles (KYC/CDD), public records, adverse media, and internal data.
• Assess the transactional activity in the context of financial crime typologies across a variety of payment types and financial products offered.
• Draft a concise, yet comprehensive report on findings prior to discounting the alert or reporting suspicious activity. 
• Contact the member (customer) via email, chat or by phone to seek additional contextual information without tipping off. 
• Contact representatives of partner banks via emails in cases where a fin crime investigation is required on Tide’s member

Suspicious Activity Reporting (SAR) Recommendations:

• Draft and present detailed, well-reasoned SAR recommendations to experts responsible for filing SARs to regulatory authorities. 
• Construct a clear, concise, and defensible narrative outlining the suspicious activity, the investigative steps taken, and the rationale for the recommendation.
• Ensure all supporting documentation and evidence is accurately compiled and included in the case file for audit purposes.

Sanctions Screening:

• Analyze potential sanctions hits against international lists (e.g., OFAC, EU, UN, HMT) for cross border payment transactions.
• Apply a risk-based approach to differentiate between a true match and a false positive based on criteria like phonetic similarities, aliases, and supporting data.
• Escalate confirmed sanctions hits to management immediately for asset blocking or reporting.

WHAT WE ARE LOOKING FOR

Here at Tide, we are looking for someone who

• has a good understanding of Financial Crime Typologies including money laundering, terrorist financing, fraud, and sanctions evasion, bribery, tax evasion, and suspicious activities reporting. 
• is passionate and proactive, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of financial crime. 
• understands financial crime in a global financial set up with specific focus towards UK and Europe Geography. 
• has exceptional communication skills in English (both Written and Speaking).
• can use expert judgement to recommend if a case warrants filing of a Suspicious Activity Report (SAR) 

This role is a key element of our ongoing monitoring team sitting within the first line of defence. You’ll be responsible for ensuring we put our genuine members first, through monitoring transaction types and behaviours across our customer base, whilst spotting and investigating potentially suspicious activity. 

What makes you a great fit: 

You are open to flexible shift timings and patterns, it will be five days working with two days off not necessarily weekends. 

• You have 1+ years of experience in a Transaction monitoring, Financial Crime risk related role in financial services
• You have a keen eye for process improvements, looking how we can work leaner and more robustly.
• You have an analytical mind and are able to digest large data sets and spot patterns and trends with ease 
• You have exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English

WHAT YOU WILL GET IN RETURN 

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
  Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance and Transportation Allowance
• Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 600,000+ SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

About the team

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

About the role

As a Sales Onboarding Specialist, you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members.  Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As an Onboarding Support Specialist you will:

• Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process
• Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members!
• Build rapport with our prospective members to identify areas to upsell relatable Tide products. 
• Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded.
• As we grow rapidly and new products introduced to our member base, your aim is to utiise your upselling skills to offer a range of Tide Products to our prospective leads. 

What we are looking for

• Native-level proficiency in spoken and written German
• Previous customer service or telesales experience
• Focused on revenue and can up-sell to our prospective members
• A self-starter that is target-driven
• Comfortable with adapting to constant change and shifting priorities
• Member first mentality
• Self-motivated and conscientious, wanting to make a real difference to the business
• Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience 
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

What you’ll get in return:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-BK

#LI-Hybrid

#LI-Remote

About the team

As a Social Media Support Specialist, you would be helping businesses across the UK and German markets to become success stories every day. You’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year.

About the role

As a Social Media Support Specialist you’ll be:

• Providing the best customer experience when handling member queries and feedback on social media and review channels both in German and English;
• Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints;
• Helping to cultivate and maintain a unique and customer-centric culture on Tide’s public channels using Tide’s Tone of Voice;
• Having the opportunity to support other members of the wider Tide team
• Investigating complex issues and engaging with the PR, Marketing, Product and Content teams;
• Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members;
• Working on shifts.

What we are looking for

• You have excellent spoken and written English and German skills
• You have a good understanding of content creation and community management principles.
• You are a great communicator – you are able to explain complex information in a simple and easy to understand way and be confident talking with our customers
• You have experience with handling queries via at least one social media or review platform for a minimum of 1 year
• You show ownership in your work and feel comfortable dealing with ambiguity
• You enjoy finding novel ways to solve difficult problems
• You have really strong organisational skills and you are able to juggle priorities to ensure that members get the best support experience
• You have good understanding of financial services terminology
• You enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
• You are comfortable working with targets and KPIs
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You have experience working in start-ups or scale-ups
• You have experience working with Agile practices

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working 

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

ABOUT THE TEAM: 

The Paid Plans Support Team at Tide is dedicated to providing first-class service to our paid account members, primarily through phone support. Our mission is to manage, maintain, and nurture relationships, generating revenue for Tide and adding value for our SME clients by delivering award-winning customer support.

Our team thrives on proactivity and a willingness to tackle new challenges. Central to our success is placing the customer at the heart of everything we do. We seek individuals who are ready to take responsibility, demonstrate high energy and reliability, and uphold high ethical and moral standards. As an integral part of our team, each member is committed to contributing to our collective success and ensuring exceptional support for our clients.

ABOUT THE ROLE: 

• Communicating daily with customers via chats, emails and phone
• Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
• Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, direct debits and other
• Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
• Monitoring the usage and identifying new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what's happening in the industry
• Going through multiple tailor-made trainings and courses to help you elevate your skills and knowledge and make the next step in your career with Tide
• Working hybrid working model from our office in Sofia in shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business

WHAT WE ARE LOOKING FOR: 

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

Our CRM Acquisition team is responsible for driving customer growth through targeted campaigns, data-driven strategies, and personalised communication. As we operate across diverse markets, team collaboration often spans multiple countries and cultures.

WHAT WE ARE LOOKING FOR:

We’re looking for a detail oriented, curious, explorative, commercially focused CRM Manager looking for their next step - someone that will take on and help us expand rapidly growing markets at Tide. You will play a key role in building targeted communications across digital channels to attract, convert, and onboard new users, leveraging data and automation to drive performance. Candidates must be able to communicate effectively in English, both verbally and in writing.

As a CRM Manager you’ll be: 

• You will work in a multinational team of passionate CRMers, Product marketers and Product Managers with a track record of delivery, who are dedicated to collaboration, innovation and ownership, with a central focus on helping our members save time and money, so they can get back to doing what they love.
• You’ll own the applicant's journey, as well as the campaign strategy and planning process and deliver a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture new applicants to join Tide. 
• Plan and execute CRM campaigns aimed at customer acquisition across email, SMS, push notifications, and in-app messaging.
• Work with analytics and data teams to identify high-conversion segments and personalise communication journeys.
• Use marketing automation platforms (e.g., Salesforce, Braze, Iterable) to build and optimize customer journeys.
• Continuously A/B test messaging, design, and CTAs to improve campaign effectiveness.
• Report on CRM campaign performance and acquisition KPIs, providing insights for optimization.
• Stay up to date on CRM and customer acquisition trends, tools, and best practices.
• Analysing campaigns and reporting out to immediate stakeholders on trends and recommendations and using data to define, build and maintain segments including building and maintaining reporting dashboards to track CRM performance.
• Work closely with the rest of the Acquisition Marketing team as well as a number of other cross-business stakeholders.
• Continuously look for optimisations and new ideas to develop engagement marketing opportunities.

What makes you a great fit:

• Fluency in English is essential for this role.
• You have c.5-7 yrs of expertise in end-to-end CRM marketing management .
• You’ve developed and delivered CRM programmes, demonstrating proven results against targets.
• You’ve got a great hands on skill set for automation, personalisation across multiple platforms. 
• You have hands-on experience with CRM platforms e.g. Iterable, Hubspot, Braze, salesforce and an understanding of HTML and CSS.
• You have experience handling campaign data from different sources using BI tools e.g. Looker, Tableau, and experience turning this data into strategic insights.
• You have experience in segmentation and targeting.
• You have excellent communication skills – you can build campaigns and relationships,  coach and inspire technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all.
• You are well organised with a passion for speed and efficiency. 
• You love to take the initiative and are comfortable taking measured risks. 
• You love a big challenge - especially for your targets. 
• You use data and evidence above your opinion. 
• You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider Team….you are happy to work as part of “One Team” at Tide.
• You have A/B and MVT testing experience.
• You have good Excel skills as well as experience with business reporting tools (e.g. Tableau, Looker) .
• You have the ability to handle multiple projects and adapt to changing priorities.
• You are hands-on, delivery oriented, and results-driven, with a pragmatic implementation style.
• You may have worked in Financial Services, start-ups, finance services or tech space.
• You have a curious nature, good organizational skills and impeccable attention to detail.

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM

As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.

ABOUT THE ROLE

• Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
• Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
• Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
• Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
• Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
• Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
• Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
• Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
  
  

WHAT WE'RE LOOKING FOR:

• Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
• Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
• Exceptional communication skills (written and verbal) with near-native or native-level English.
• High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
• A proactive, empathetic, and professional attitude that represents our Premium brand promise.
• Proven ability to work collaboratively in a high-performance environment.

It would be considered as an asset if you have:

• Background in FinTech, SaaS, or fast-paced technology companies.
• Experience with membership-based services or subscription models.
• Exposure to analytics or reporting, enabling insights into member behavior and engagement.

WHY JOIN THE PREMIUM TEAM?

• Work in an elite, high-performing team serving our most valued members.
• Be empowered to act as a trusted advisor, not just a support agent.
• Gain exposure to advanced cases, processes, and account management practices.
• Grow your expertise through dedicated training, coaching, and leadership opportunities.

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

About the role

We’re looking for a QA Associate to monitor and evaluate customer service interactions, ensuring high quality, compliance, and strong performance against key KPIs. In this role, you’ll provide actionable feedback and coaching, analyze customer insights, and report on trends to drive continuous improvement. You’ll also collaborate across teams to enhance processes, develop training materials, and elevate the overall customer experience.

What you'll be doing

• Aim to ensure that every product or service a company provides meets a certain set of standards which they determine based on customer expectations
• Develop documentation detailing company standards which employees are expected to adhere to
• Convey communications and policies on behalf of an organization
• Adhere to laid down internal policies, procedures, and processes
• Responsible for auditing internal and external processes and constantly improving their reliability based on business needs/customer experience
• Perform Omnichannel monitoring and provide trend data to the management team
• Provide actionable data to various internal support groups as required
• Coordinate and facilitate call calibration sessions for the Customer Care staff
• Coordinate and facilitate refreshers for the Customer Care staff through TNI (Training Needs Identification & Analysis)
• Provide feedback to the Customer Care Team Leaders and/or managers

What you'll bring

• 2+ years’ experience in a Customer Service role
• Experience as a QA Associate would be considered as a plus
• Must be a self-motivator, a self-starter, and dynamic
• Fluent in written and spoken French (fluent in other languages will be an added advantage: Portuguese and Spanish)
• Fluent in written and spoken English
• Excellent communication (verbal and non-verbal), presentation and organizational skills
• Excellent logical and analytical reasoning
• Excellent problem-solving skills
• Excellent Customer Care skills and dedication to providing an exceptional customer experience
• Strong ability to multitask and successfully operate in a fast-paced team environment
• Strong ability to quickly adapt to changes and successfully set and adjust priorities as needed by the business
• Strong time management skills
• Good MS Excel skills (intermediate with MS Word)
• A fast learner who can work with set targets

ABOUT THE ROLE

As Product Sales Executive (Banking & Payments) you will:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR

Tide is seeking a dynamic Product Sales Executive (Banking & Payments) to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature 
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-RS12
#LI-Remote

ABOUT THE ROLE

As Sales Representative you will:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR

Tide is seeking a dynamic Sales Representative to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature 
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-RS12
#LI-Remote

Join Exadel as a Senior Software Engineer and bring bold ideas to life on a long-term global project. You’ll write clean code, drive impact, and have a real voice at the table.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

A leading European home and living e-commerce company, redefining how product and supplier data is managed across the industry, working together with partner companies in a strategic purchasing group to build a new Product Data Onboarding Platform from the ground up.

What You’ll Do

• Manage the development of robust, Tier-1 backend services using Go to power our brand-new Master Data Platform
• Take end-to-end responsibility for your work, from building the initial concept and RFC to implementation, testing, and monitoring
• Collaborate with Frontend teams to build high-efficiency APIs that ensure smooth integration across our entire ecosystem
• Utilize next-gen development practices; as a proficient AI user, you'll leverage tools like ClaudeCode/Codex to bypass the mundane and focus on complex architectural problems
• Write clean, testable code and foster a culture of excellence through technical discussions, code reviews, and knowledge-sharing sessions

What You Bring

• 4+ years of professional experience in Go (Golang)
• 8+ years in general web development
• Proven track record of building and maintaining scalable services and APIs for complex web applications
• You are comfortable with cloud-based infrastructure (ideally Azure) and IaaC
• A collaborative team player who thrives in cross-functional environments and actively contributes to shared goals

Nice to Have

• Experience in leading and supporting teams is considered a strong advantage in driving collaborative delivery and shared success

English level 

Intermediate+

Legal & Hiring Information 

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel  

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Join Exadel as a Senior Software Engineer and bring bold ideas to life on a long-term global project. You’ll write clean code, drive impact, and have a real voice at the table.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

A leading European home and living e-commerce company, redefining how product and supplier data is managed across the industry, working together with partner companies in a strategic purchasing group to build a new Product Data Onboarding Platform from the ground up.

What You’ll Do

• Manage the development of robust, Tier-1 backend services using Go to power our brand-new Master Data Platform
• Take end-to-end responsibility for your work, from building the initial concept and RFC to implementation, testing, and monitoring
• Collaborate with Frontend teams to build high-efficiency APIs that ensure smooth integration across our entire ecosystem
• Utilize next-gen development practices; as a proficient AI user, you'll leverage tools like ClaudeCode/Codex to bypass the mundane and focus on complex architectural problems
• Write clean, testable code and foster a culture of excellence through technical discussions, code reviews, and knowledge-sharing sessions

What You Bring

• 4+ years of professional experience in Go (Golang)
• 8+ years in general web development
• Proven track record of building and maintaining scalable services and APIs for complex web applications
• You are comfortable with cloud-based infrastructure (ideally Azure) and IaaC
• A collaborative team player who thrives in cross-functional environments and actively contributes to shared goals

Nice to Have

• Experience in leading and supporting teams is considered a strong advantage in driving collaborative delivery and shared success

English level 

Intermediate+

Legal & Hiring Information 

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel  

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Join Exadel as a Senior Software Engineer and bring bold ideas to life on a long-term global project. You’ll write clean code, drive impact, and have a real voice at the table.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

A leading European home and living e-commerce company, redefining how product and supplier data is managed across the industry, working together with partner companies in a strategic purchasing group to build a new Product Data Onboarding Platform from the ground up.

What You’ll Do

• Manage the development of robust, Tier-1 backend services using Go to power our brand-new Master Data Platform
• Take end-to-end responsibility for your work, from building the initial concept and RFC to implementation, testing, and monitoring
• Collaborate with Frontend teams to build high-efficiency APIs that ensure smooth integration across our entire ecosystem
• Utilize next-gen development practices; as a proficient AI user, you'll leverage tools like ClaudeCode/Codex to bypass the mundane and focus on complex architectural problems
• Write clean, testable code and foster a culture of excellence through technical discussions, code reviews, and knowledge-sharing sessions

What You Bring

• 4+ years of professional experience in Go (Golang)
• 8+ years in general web development
• Proven track record of building and maintaining scalable services and APIs for complex web applications
• You are comfortable with cloud-based infrastructure (ideally Azure) and IaaC
• A collaborative team player who thrives in cross-functional environments and actively contributes to shared goals

Nice to Have

• Experience in leading and supporting teams is considered a strong advantage in driving collaborative delivery and shared success

English level 

Intermediate+

Legal & Hiring Information 

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel  

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Join Exadel as a Senior Software Engineer and bring bold ideas to life on a long-term global project. You’ll write clean code, drive impact, and have a real voice at the table.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

A leading European home and living e-commerce company, redefining how product and supplier data is managed across the industry, working together with partner companies in a strategic purchasing group to build a new Product Data Onboarding Platform from the ground up.

What You’ll Do

• Manage the development of robust, Tier-1 backend services using Go to power our brand-new Master Data Platform
• Take end-to-end responsibility for your work, from building the initial concept and RFC to implementation, testing, and monitoring
• Collaborate with Frontend teams to build high-efficiency APIs that ensure smooth integration across our entire ecosystem
• Utilize next-gen development practices; as a proficient AI user, you'll leverage tools like ClaudeCode/Codex to bypass the mundane and focus on complex architectural problems
• Write clean, testable code and foster a culture of excellence through technical discussions, code reviews, and knowledge-sharing sessions

What You Bring

• 4+ years of professional experience in Go (Golang)
• 8+ years in general web development
• Proven track record of building and maintaining scalable services and APIs for complex web applications
• You are comfortable with cloud-based infrastructure (ideally Azure) and IaaC
• A collaborative team player who thrives in cross-functional environments and actively contributes to shared goals

Nice to Have

• Experience in leading and supporting teams is considered a strong advantage in driving collaborative delivery and shared success

English level 

Intermediate+

Legal & Hiring Information 

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel  

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

AS A STAFF ENGINEER YOU WILL BE:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Remote first
• 25 days of paid annual leave
• 3 paid days off for volunteering or L&D activities
• Private Health Insurance
• Mental Health Support Platform
• FitPass
• Family and friendly leave (according to statutory)
• Personal L&D budget
• Share Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

AS A STAFF ENGINEER YOU WILL BE:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN

• The gross monthly salary for this position ranges from 7400€ to 11560€, depending on your skills, and experience.
• Private Health Insurance
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Parental Leave days 
• Family-Friendly Leave 
• Personal L&D budget in the amount of 500 EUR per year
• Mental wellbeing platform Plumm
• WFH equipment allowance
• Sabbatical Leave
• Share options
• Team Events

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

AS A STAFF ENGINEER YOU WILL:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU'LL GET IN RETURN

• Flexible working options
• Group Life Insurance
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

As a Staff Engineer you’ll be:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 500 EUR per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 500 EUR per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

About us 

Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries/territories. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing.

Interested to learn more? Explore our tech in action. 

Our Web team works on solutions that enable our clients to easily extract data from their customer’s documents, like ID cards, driver’s licenses, passports, travel visas, and credit cards, among others. These solutions are used in over 20 industries, with the reach of more than 100 million end-users. You can try our demo (https://demo.microblink.com/blinkid) on any modern desktop or mobile browser.

Here’s what you’ll do:

• Build highly stable and reliable SDKs used by our clients all over the world
• Collaborate with product owners, QA team, and other engineers (Android engineers, iOS engineers, other Web SDKs engineers, C++ engineers)
• Work closely with product management, application software engineers, and partners to understand requirements, specify interfaces for new software frameworks, and enhance existing frameworks
• Together with other team members, participate in decision-making related to the end-user experience and developer experience. We want it to be as easy for developers to integrate our SDK as it is for the end-user to use the final application.
• Contribute to cross-platform SDK development for Flutter and React Native, bridging our Android and iOS native SDK capabilities to mobile cross-platform environments
• Further automate our release and publishing process
• Mentor other engineers and help cultivate a growing team
• Contribute to establishing good engineering practices in software development and suggest improvements for processes, tools, and projects

You'll be successful in this role if you have

• strong proficiency in TypeScript/JavaScript and web development
• deep understanding of web platform development using TypeScript and JavaScript, with a focus on writing clean, maintainable, and modular code
• Solid knowledge of browser APIs, memory management, concurrency (Web Workers, async/await), and performance optimization in browser environments
• Experience with web architecture and best practices – Strong understanding of web architectural patterns, browser lifecycle management, and the modern web ecosystem
• Familiarity with dependency management and package distribution tools (npm, yarn) and module bundlers (Webpack, Vite, Rollup)
• Experience with designing reusable libraries, APIs, or SDKs – Ability to design stable, well-documented APIs with a strong focus on backward compatibility, developer experience, and ease of integration across different JavaScript environments (vanilla JS, bundlers, frameworks like React/Angular/Vue)

Nice to have: 

• Experience with cross-platform frameworks (React Native and/or Flutter), including building or maintaining plugins/bridges between native Android/iOS and cross-platform layers.
• Experience with WebAssembly (WASM) and C++ interop
• Hands-on experience writing WASM bindings to C++ code, exposing native functionality to JavaScript/TypeScript consumers
• Familiarity with toolchains such as Emscripten, and understanding of the WASM execution model, memory model, and its constraints within the browser sandbox.

Here’s what you’ll gain if you join us:

• Microblink owes its success to its people. That is why we offer equity participation to all of our full-time employees so that we can grow together
• Unlimited PTO, giving you the flexibility to take time off as needed to maintain a healthy work-life balance
• Location-specific benefits tailored to meet diverse personal preferences and country standards
• Flexible work arrangements, allowing you to adjust your schedule—whether working remotely or at our Zagreb or New York office
• Opportunities to learn and develop your skills through internal L&D programs and a supportive working environment

At Microblink, we nurture a culture that recognizes and rewards success, and is not afraid to try, fail and learn from mistakes. Find out what it feels like to work at Microblink

How can you join us?

We are reviewing applications from candidates based in Croatia, Serbia, Romania, and Bulgaria. Candidates must have residency and work authorization in one of these countries. We do not offer visa sponsorship or B2B engagement at the moment.

If this role intrigues you, do not hesitate to hit the apply button and send us your resume. We are excited to meet talented people even if you don’t feel that you match 100% of the requirements.

So don’t let that discourage you - get in touch with us and we promise to get back to you.

About us

Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries/territories. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing.

Interested to learn more? Explore our tech in action. 

As we continue to scale, we’re looking for a Web SDK Engineer to help us build highly reliable, developer-friendly SDKs used globally.

About the role 

As a Web SDK Engineer, you will play a key role in building and improving our web-based SDKs, focusing on performance, stability, and developer experience. You’ll work in a highly collaborative environment alongside product managers, QA, and cross-platform engineering teams to deliver best-in-class solutions.

What you'll do 

• Build highly stable and reliable Web SDKs used by clients worldwide
• Collaborate with product owners, QA, and engineers across Android, iOS, Web, and C++ teams
• Work closely with product and engineering teams to define requirements and design scalable interfaces
• Contribute to decisions around end-user experience and developer experience, ensuring seamless SDK integration
• Develop and maintain cross-platform SDK capabilities (e.g., React Native, Flutter)
• Improve and automate release and publishing processes
• Mentor engineers and contribute to team growth
• Help define and improve engineering practices, tools, and processes

What we're looking for

• Strong proficiency in TypeScript/JavaScript and modern web development
• Deep understanding of:
  • Browser APIs
  • Memory management
  • Concurrency (Web Workers, async/await)
  • Performance optimization in browser environments
• Experience with web architecture and modern ecosystem tools (npm (bun/pnpm), Vite, Turborepo) 
• Proven experience designing reusable libraries, APIs, or SDKs
• Strong focus on API design, backward compatibility, and developer experience
• Ability to build solutions that work across different environments (vanilla JS, frameworks like Solid.js/React.js/Angular.js/Vue.js)

Nice to have 

• Familiarity with tools like Emscripten and understanding of WASM execution and memory models
• Experience with WebAssembly (WASM) and C++ interoperability
• Experience with cross-platform frameworks (React Native and/or Flutter)
• Experience building bridges/plugins between native (Android/iOS) and cross-platform layers

Here's what you'll gain if you join us

• Microblink owes its success to its people. That is why we offer equity participation to all of our full-time employees so that we can grow together
• Unlimited PTO, giving you the flexibility to take time off as needed to maintain a healthy work-life balance
• Location-specific benefits tailored to meet diverse personal preferences and country standards
• Flexible work arrangements, allowing you to adjust your schedule—whether working remotely or at our Zagreb or New York office
• Opportunities to learn and develop your skills through internal L&D programs and a supportive working environment

How can you join us

We are reviewing applications from candidates based in Croatia, Serbia, Romania, and Bulgaria. Candidates must have residency and work authorization in one of these countries. We do not offer visa sponsorship or B2B engagement at the moment.

At Microblink, we nurture a culture that recognizes and rewards success, and is not afraid to try, fail and learn from mistakes. Find out what it feels like to work at Microblink

If this role intrigues you, do not hesitate to hit the apply button and send us your resume. Get in touch with us and we promise to get back to you.

ABOUT THE TEAM: 

This role sits within Tide’s Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact.

Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value.

WHAT WE ARE LOOKING FOR: 

We’re seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value.

You understand subscription models, recurring revenue dynamics, and industry best practices in subscription management. You’re comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights.

As CRM Manager – Subscriptions, you will:

• Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets.
• Provide strategic guidance to senior CRM team members on best practices and emerging trends.
• Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment.
• Use advanced data analytics to refine segmentation and personalise member communications.
• Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value.
• Apply predictive modelling and behavioural analytics to proactively reduce churn.
• Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals.
• Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue.
• Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy.

What Makes You a Great Fit

• 3+ years of CRM experience, ideally within subscription-based businesses
• Experience with subscription billing systems and customer databases
• Strong background in CRM analytics, segmentation, and predictive modelling
• Deep knowledge of CRM and marketing automation technologies
• Strong project management and strategic thinking skills
• Excellent spoken and written English
• Strong stakeholder management and communication skills
• Experience with tools such as Iterable, Salesforce, GSuite, and Jira
• A proactive problem-solver who thrives in dynamic environments

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE: 

As a Senior Performance Marketing Manager at Tide, you will play a key role in driving the growth of our UK market. Working closely with the Performance Marketing Lead, you will support the acquisition roadmap for our core Business Current Account while also spearheading marketing initiatives for our high-growth verticals, including Wealth Services and Insurance.

This is a versatile, cross-functional role that offers a holistic view of the business. You will collaborate with channel specialists, analytics teams, and commercial stakeholders to ensure we hit our core KPIs. We are looking for a data-driven professional who can not only support existing plans but also identify and execute their own growth initiatives to bring scale and efficiency to our marketing efforts

SOME OF THE THINGS YOU'LL BE DOING:

• Growth Execution: Partner with the Performance Marketing Lead and channel owners (Paid Search, Social, Affiliates, CRM, etc.) to deliver the UK acquisition roadmap.
• Product Expansion: Lead performance marketing activities for Wealth Services, Insurance, Admin Services and others, ensuring these products are integrated into our broader growth strategy.
• Data & Analysis: Own performance analysis and reporting. You will use data to draw actionable conclusions, optimize campaigns, and define next steps for the team.
• Forecasting: Support the planning process by building data-driven forecasts that help the business understand performance trends and scaling opportunities.
• Operational Excellence: Manage day-to-day operational tasks, including website and offer updates, to ensure all marketing communications remain compliant with regulatory requirements and market changes.
• Stakeholder Management: Act as a key point of contact for stakeholders across Product, Engineering, and Commercial teams. You will be expected to clearly communicate objectives and secure buy-in for new projects through data-backed evidence.
• One Team Collaboration: Support the wider Member Accession Marketing (MAM) department by translating strategic ideas into clear, executable briefs for channel managers.

WHAT WE ARE LOOKING FOR:

• Professional Background & Channel Expertise - 5+ years of hands-on experience in performance marketing. You should have deep expertise in at least one (ideally two) of the following areas: Paid Search, Paid Social, Affiliates, CRM, SEO, Programmatic, Offline channels e.g. Direct Mail, Print, TV
• Technical Proficiency - proven experience using tools to manage, execute, and monitor the results of performance channels, such as: Google Ads and SA360, Appsflyer, Impact Radius, Contentful, Salesforce Marketing Cloud, Figma 
• Data-Driven Mindset - you are naturally Data Driven and highly analytical. You have strong experience using BI tools (such as Looker) to extract insights, build performance forecasts, and define clear next steps based on rigorous analysis.
• Stakeholder Management & One Team Approach - a clear and concise communicator who can align different teams toward a common goal. You are comfortable working as One Team with stakeholders across Product, Engineering, and Commercial departments to secure buy-in for new initiatives through data-backed logic.
• Autonomy & Execution - you are expected to execute quickly with limited guidance. You have a track record of project managing small working groups independently and maintaining excellence level standards for every task, from high-level strategy to operational updates.
• Member First Focus - you always put the Member First. You have the ability to understand the small business landscape and translate member needs into effective, compliant marketing messaging that drives value for both the user and Tide.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave

• 3 paid days off for volunteering or L&D activities

• Extended maternity and paternity leave covered by the company

• Personal L&D budget 

• Additional health & dental insurance

• Mental well-being platform

• Fully covered Multisports card

• Food vouchers

• Snacks, light food, and drinks in the office

• WFH equipment allowance

• Flexible working from home

• Sabbatical Leave

• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

Insurance is a core SME product and Tide is excited to broaden our proposition to accommodate this essential need for our members. The Insurance team is new at Tide and we are rapidly hiring to fill essential roles to build a world-class offering for our members. 

ABOUT THE ROLE:

We’re seeking a data-driven Lead Operations Manager with a strong background in operations, finance, technology and insurance products. You’ll lead the insurance product-operations team globally, working with other teams from across the company - including member support, financial crime, finance operations, risk, compliance, technology and product - as well as with our partner insurers and Tide Members.

You will be setting up the operational workstream from scratch. Responsible for defining and monitoring KPIs and SLAs for our insurance products in all markets, risk assessment and  risk and issue management, solving problems and reducing member pain points. Working closely with our Product and Member Operations teams will be vital in this role.

This is a new role at Tide reporting directly to the CEO of Tide Insurance Services. You will be a key member of Tide’s Insurance Services Leadership team, scaling our presence in the UK, India and our new EU markets.

• Build from the ground up, the operational processes, practices, SLAs, KPIs and budgets  for our insurance teams globally. 
• Design and implement a global risk management framework that allows operational risks to be proactively managed for insurance services.
• Define and monitor performance metrics, escalate performance issues, and understand the root cause of sub-optimal processes.
• Manipulate data using Excel and other visualisation tools, to create dashboards and provide actionable insights - you’ll have a way with numbers.
• Build reporting frameworks and capabilities, as well as own the reporting cadence to senior leadership. 
• Once in BAU, act as the primary point of contact for all insurance partners, organising and conducting monthly/quarterly business reviews (QBRs), demos, and meetings to maintain a strong partnership and resolve escalations and issues promptly.
• Work with the product team to agree on SLAs and operational reporting with partners and continuously monitor performance.
• Act as the voice of the customer, supporting our Member Support team to analyse customer feedback, support queries and complaints data. Recommend solutions and take ownership of the implementation of any new improvements.
• Provide analysis and insight to support the leadership and product teams with prioritisation decisions.
• Responsible for ensuring that requirements from the Risk and Compliance and Legal  team are implemented and/ or adhered to
• -Manage change through project delivery:
• Own and deliver non-technical projects (spanning commercial and operational topics);
• Support Product Managers to manage cross functional technical projects. Being a central liaison across wider Tide operations;
• Be the operational lead on a number of initiatives and manage a wide selection of key stakeholders;
• Utilise good change management practice to ready the operation for all new initiatives, including training, FAQ’s, risk management, resource planning and issues management.

WHAT WE ARE LOOKING FOR: 

• You have 5-10 years of work experience working in operations, and/or consulting in the financial or insurance services sector. 
• A proven track record defining and implementing an operations workstream from scratch.
• Leadership experience of distributed teams in a specialist function like Product Operations.
• You have a commercial mindset, able to identify opportunities to optimise revenue and /or increase sales.
• You are disciplined, with experience  implementing frameworks to ensure best in class operations and experience of process re-engineering. 
• You are organised and can deliver complex projects spanning multiple work streams and functional areas.
• You are analytical and enjoy working with data, with experience of business analytics tools: Excel and SQL
• You are customer-focused and a team player. You have strong stakeholder management skills and can build credible relationships quickly and know how to get the best out of people.
• You have strong attention to detail - you have a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved.
• You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You are fluent in English. Other European languages are highly valuable.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

We’re looking for a collaborative, self-motivated Lead Software Engineer to join our growing Content Ingestion team.

As our Lead Software Engineer, you’ll help design and evolve the systems that ingest, process, and transform large volumes of unstructured content into structured, high-quality data. You’ll collaborate closely with teammates across Product, Search, Data Science, and Platform to build scalable, reliable data pipelines that power core platform experiences.

What You’ll do:

• Design, build, and evolve high-throughput data pipelines that ingest and transform large volumes of unstructured content into structured and enriched datasets
• Drive technical direction and architectural decisions across ingestion systems, ensuring scalability, reliability, and long-term maintainability
• Improve data quality, correctness, and enrichment workflows to support downstream systems such as Search and Data Science
• Build and operate distributed, event-driven systems and streaming pipelines with strong observability and fault tolerance
• Partner cross-functionally with Product, Data Science, Search, and Platform teams to deliver high-quality data that powers customer-facing features
• Mentor and support engineers through code reviews, technical guidance, and knowledge sharing, raising the overall engineering bar
• Identify and lead high-impact technical initiatives, balancing speed of delivery with system stability and long-term health

To be set up for success in this role, you’ll need to have:

• 8+ years of professional experience as a software engineer
• Experience designing, building, and operating distributed systems, data pipelines, or event-driven architectures at scale
• Strong proficiency in Python or a similar backend programming language
• Experience building and maintaining microservices that are reliable, observable, and scalable
• Experience working with streaming technologies such as Kafka, Kinesis, or similar systems
• Experience with APIs and service communication patterns such as gRPC and Protocol Buffers
• Experience working with large-scale data systems or high-throughput SaaS platforms
• Expertise with relational or search databases such as MySQL, Postgres, Elasticsearch, or OpenSearch
• Experience making technical tradeoffs in distributed systems related to performance, reliability, and maintainability

If any of the below also describe you, this could be an exciting opportunity:

• Experience designing or optimizing content ingestion, ETL/ELT, or data enrichment pipelines
• Experience improving throughput, reliability, and observability in large-scale data systems
• Experience with background job processing frameworks and asynchronous workflows
• Experience working on systems that process multi-terabyte datasets or high-volume event streams
• Interest in journalism, media, or the technology that supports those industries

In addition, we’re always looking for candidates who:

• Communicate complex technical ideas clearly to both technical and non-technical audiences
• Take ownership of their work and proactively identify and solve problems
• Contribute to a collaborative and supportive engineering culture through thoughtful feedback and mentorship
• Write clean, maintainable, and well-tested code that scales over time
• Balance pragmatism with long-term thinking when making technical decisions
• Continuously learn and adapt in a fast-evolving technical environment
• Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer interviews, including a 1 hour peer code interview
• Final conversation(s) with member(s) of our executive team

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €28,000 – 34,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.