We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team.

As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization.

What You'll Do

• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
• Support IT operations across a globally distributed workforce 
• Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
• Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
• Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
• Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
• Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
• Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
• Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
• Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement

To Be Set Up for Success in This Role, You'll Need to Have

• 5+ years of experience in IT, including at least 2+ years managing IT teams or functions
• Experience administering Google Workspace or similar enterprise productivity platforms
• Strong experience managing SaaS applications, including provisioning, access control, and license management
• Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms
• Strong people leadership skills with a proven ability to coach, develop, and retain talent
• Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar)
• Experience managing endpoints and device lifecycle processes in a modern SaaS environment
• Ability to manage distributed teams and collaborate effectively across regions and functions

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

• Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function
• Experience building IT processes, workflows, and operational playbooks from the ground up
• Strong interest in improving IT efficiency through automation and systems thinking
• Familiarity with IT security best practices and access governance
• Experience working in a high-growth SaaS or technology environment
• Interest in journalism, media, or social platforms

In Addition, We're Always Looking for Candidates Who

• Communicate clearly and effectively with both technical and non-technical stakeholders
• Take ownership of their work and proactively identify opportunities for improvement
• Balance speed and quality when delivering operational and systems improvements
• Approach problem solving with strong analytical thinking and sound judgment
• Work collaboratively across teams and contribute to a positive team environment
• Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery.

Interview Overview:

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 minute interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads 
• 30 minute executive interview

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

For roles based in Europe, we offer a competitive salary range aligned with local market value.

• The base salary for this role in the UK is between £78,000 - 92,000 GBP
• The base salary for this role in Ireland is between 52,000 - 61,000 EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a collaborative, self-motivated Lead Software Engineer to join our growing Content Ingestion team.

As our Lead Software Engineer, you’ll help design and evolve the systems that ingest, process, and transform large volumes of unstructured content into structured, high-quality data. You’ll collaborate closely with teammates across Product, Search, Data Science, and Platform to build scalable, reliable data pipelines that power core platform experiences.

What You’ll do:

• Design, build, and evolve high-throughput data pipelines that ingest and transform large volumes of unstructured content into structured and enriched datasets
• Drive technical direction and architectural decisions across ingestion systems, ensuring scalability, reliability, and long-term maintainability
• Improve data quality, correctness, and enrichment workflows to support downstream systems such as Search and Data Science
• Build and operate distributed, event-driven systems and streaming pipelines with strong observability and fault tolerance
• Partner cross-functionally with Product, Data Science, Search, and Platform teams to deliver high-quality data that powers customer-facing features
• Mentor and support engineers through code reviews, technical guidance, and knowledge sharing, raising the overall engineering bar
• Identify and lead high-impact technical initiatives, balancing speed of delivery with system stability and long-term health

To be set up for success in this role, you’ll need to have:

• 8+ years of professional experience as a software engineer
• Experience designing, building, and operating distributed systems, data pipelines, or event-driven architectures at scale
• Strong proficiency in Python or a similar backend programming language
• Experience building and maintaining microservices that are reliable, observable, and scalable
• Experience working with streaming technologies such as Kafka, Kinesis, or similar systems
• Experience with APIs and service communication patterns such as gRPC and Protocol Buffers
• Experience working with large-scale data systems or high-throughput SaaS platforms
• Expertise with relational or search databases such as MySQL, Postgres, Elasticsearch, or OpenSearch
• Experience making technical tradeoffs in distributed systems related to performance, reliability, and maintainability

If any of the below also describe you, this could be an exciting opportunity:

• Experience designing or optimizing content ingestion, ETL/ELT, or data enrichment pipelines
• Experience improving throughput, reliability, and observability in large-scale data systems
• Experience with background job processing frameworks and asynchronous workflows
• Experience working on systems that process multi-terabyte datasets or high-volume event streams
• Interest in journalism, media, or the technology that supports those industries

In addition, we’re always looking for candidates who:

• Communicate complex technical ideas clearly to both technical and non-technical audiences
• Take ownership of their work and proactively identify and solve problems
• Contribute to a collaborative and supportive engineering culture through thoughtful feedback and mentorship
• Write clean, maintainable, and well-tested code that scales over time
• Balance pragmatism with long-term thinking when making technical decisions
• Continuously learn and adapt in a fast-evolving technical environment
• Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer interviews, including a 1 hour peer code interview
• Final conversation(s) with member(s) of our executive team

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €28,000 – 34,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a collaborative, self-motivated Senior DevOps Engineer to join our DevOps team.

As a Senior DevOps Engineer, you’ll help enable the broader engineering organization to do high-impact work by building and improving the infrastructure, tooling, and deployment systems they rely on every day. You’ll contribute to the development of standardized infrastructure and “paved paths” that make it easier to provision, deploy, and operate services reliably at scale.

You’ll collaborate closely with application engineering teams to ensure our container-based infrastructure is scalable, cost-efficient, and dependable across a wide range of workloads.

What You'll Do

• Partner with DevOps and application engineering teams to design and improve standardized infrastructure, deployment workflows, and CI/CD pipelines
• Build, operate, and continuously improve our containerized infrastructure, with a focus on reliability, scalability, and cost efficiency
• Bring deep expertise in Kubernetes and its ecosystem, helping define best practices and support adoption across engineering teams
• Manage and evolve cloud infrastructure on AWS, including compute, networking, and storage systems
• Improve observability, monitoring, and incident readiness across production systems
• Participate in a shared on-call rotation (approximately 1 week every 5 weeks), responding to and resolving production incidents
• Mentor teammates and share knowledge to improve engineering practices and operational maturity across the organization

To Be Set Up for Success in This Role, You'll Need to Have

• 5+ years of experience in DevOps, infrastructure, or platform engineering roles
• Strong hands-on experience with Kubernetes in production environments
• Experience with infrastructure-as-code tools such as Terraform
• Solid experience working with AWS (e.g., EKS, S3, IAM, RDS, VPC, Route53)
• Experience building and maintaining CI/CD pipelines using tools such as GitHub Actions, CircleCI, Jenkins, or Argo CD
• Experience working with containerized systems such as Docker and containerd
• Familiarity with cloud security best practices and modern approaches to securing infrastructure, including shift-left principles
• Experience operating and scaling high-traffic systems and large-scale data platforms in production environments
• Strong problem-solving skills and a methodical approach to debugging and system design
• Ability to communicate clearly with both technical and non-technical stakeholders in a distributed environment

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

• Experience improving developer workflows and reducing friction in deployment and infrastructure processes
• Familiarity with tools in the Kubernetes ecosystem such as Helm, Argo CD, and Karpenter
• Experience enhancing observability through monitoring, alerting, and logging systems
• Experience contributing to infrastructure documentation and internal enablement efforts
• Interest in continuously evaluating and adopting new technologies where they provide clear value

In Addition, We're Always Looking for Candidates Who

• Take ownership of their work and proactively identify opportunities for improvement
• Collaborate effectively across teams and contribute to a strong engineering culture
• Balance speed and pragmatism with long-term system reliability and maintainability
• Are comfortable working independently while staying aligned with a distributed team
• Communicate clearly, give and receive feedback, and support teammates when needed
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer panels
• Executive Interview

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €26,000 – 31,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We are looking for a Software Engineer to join our Reporting & Insights Team. This team builds the reporting and analytics capabilities that help customers understand the reach, impact, and performance of their media coverage and communications efforts.

In this role, you will design and develop product features that power reporting, insights, and data analysis across the platform. You will collaborate closely with product managers, designers, data scientists, and engineers to deliver reliable and scalable solutions.

You will also help maintain and improve the systems that support our reporting infrastructure while contributing to a collaborative engineering culture focused on quality and continuous improvement.

What You'll Do:

• Design, build, and maintain features across our application that power reporting and insights capabilities
• Write clean, well-tested, and well-documented cod
• Collaborate with product managers, designers, and engineers to translate requirements into scalable technical solutions
• Participate in code reviews and help improve engineering standards and development practices
• Troubleshoot and resolve production issues to maintain platform reliability
• Contribute to architectural discussions and technical planning for upcoming features
• Participate in on-call rotations and help respond to incidents affecting production systems
• Get familiar with our systems, processes, and codebase while contributing to planned roadmap features

What We're Looking For:

Required Qualifications

• 3+ years of professional software development experience
• Strong proficiency in Python and experience building applications with the Django framework
• Hands-on experience with a modern frontend framework, preferably Vue.js
• Solid understanding of relational databases, particularly MySQL, and ORM patterns
• Experience designing and integrating RESTful APIs
• Experience using Git and collaborative development workflows
• Willingness to participate in an on-call rotation and support production systems
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Nice to Have

• Experience with analytical databases such as ClickHouse or Elasticsearch
• Experience working on data-heavy or high-traffic SaaS applications
• Familiarity with AI-assisted development tools such as Claude or GitHub Copilot
• Experience with data streaming platforms such as Kafka
• Experience using task queues or background job systems such as Celery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A one hour zoom interview with the hiring manager
• Take-home coding assignment (2-4 hours max)
• Peer interviews, including a 30 min code review discussion
• Final call(s) with executive team member(s)  

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €22,000 – 26,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a strategic, performance-oriented, and operationally rigorous Vice President of Sales to join our team and help us drive consistent revenue outcomes, strengthen execution across the funnel, and raise the performance bar across our sales organization.

As our Vice President of Sales, your mission will be to build a more predictable, disciplined, and high-performing sales engine — owning new business revenue across SMB, Mid-Market, Enterprise, and Strategic segments. You’ll lead and develop a team of sales leaders, partner closely with a new Chief Revenue Officer, and play a key role in upleveling talent, performance expectations, and operating standards across the organization.

This is a great opportunity for someone who is excited about stepping into a business with strong fundamentals and helping evolve it into a more structured, accountable, and consistently high-performing revenue organization.

What you’ll do:

• Own new business revenue performance across all sales segments, including pipeline generation, conversion, and quota attainment
• Lead and develop a multi-layered sales organization, managing managers and supporting their teams to consistently meet or exceed targets
• Raise the performance bar across the organization through clear expectations, structured inspection, and consistent accountability
• Establish and reinforce operational rigor across forecasting, pipeline management, and deal inspection
• Partner closely with our Chief Revenue Officer to align on strategy, priorities, and performance expectations
• Build and execute sales strategies that improve win rates, deal velocity, and overall efficiency across segments
• Partner with Revenue Operations to improve forecasting accuracy, reporting, and visibility into performance
• Collaborate with Marketing, Product, and Customer Success to align go-to-market strategy and ensure a seamless customer journey
• Diagnose performance gaps across teams and implement clear, measurable plans to improve outcomes
• Act as a senior leader across the business, contributing to company-wide strategy and decision-making

How success will be measured in this role:

• Consistent attainment of new business revenue targets across all segments
• Improved forecasting accuracy and reduced variance across the funnel
• Increased win rates and more efficient sales cycles
• Strong, consistent performance across sales teams and leaders
• Measurable improvement in talent quality, development, and retention
• Clear alignment and execution across GTM teams

If the details below describe you, you could be a great fit for this role:

• 15+ years of experience leading sales teams, with a strong background in B2B SaaS sales
• Direct experience selling into PR, communications, or media intelligence buyers, with deep familiarity with the PR/comms landscape
• Proven track record of leading multi-segment sales organizations to consistently meet or exceed revenue targets with clear experience leading enterprise and strategic sales functions. 
• Experience managing and developing sales leaders (not just individual contributors)
• Strong operational expertise in forecasting, pipeline management, and performance inspection
• Demonstrated ability to raise performance standards and manage through underperformance
• Proficiency with CRM tools (e.g. Salesforce) and sales analytics
• Strong executive presence and ability to influence across the organization
• Experience working cross-functionally with Marketing, Product, Customer Success, and Revenue Operations
• Ability to balance strategic thinking with hands-on execution
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership

Interview Overview 

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Panel interviews with executive team members

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary 

In the US, the on-target earnings for this role are between $400,000 – $450,000+, depending on skills and experience. Total compensation for this role consists of base salary, variable compensation, and equity. 

We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a strategic, consultative, and results-driven Strategic Account Executive, Media Intelligence to join our team and help us accelerate growth in one of our most important expansion areas.

As our Strategic Account Executive, Media Intelligence, your mission will be to drive enterprise revenue for our media intelligence solutions while helping shape how Muck Rack positions and sells this offering post-acquisition. This is a great opportunity for someone who is excited about bringing deep industry expertise into a high-impact role, influencing go-to-market strategy, and partnering cross-functionally to help build a growing business from the ground up.

What you’ll do:

• Build and close a pipeline of large enterprise software and media intelligence opportunities, driving net-new revenue
• Lead complex sales cycles from discovery through close with PR, communications, and insights buyers
• Position Muck Rack’s media intelligence solutions with credibility, clarity, and strong business value
• Act as a subject matter expert for media intelligence across the sales organization
• Partner with Product, Marketing, and Sales leadership to refine messaging, pricing, and packaging
• Collaborate with Customer Success and the Media Intelligence team to support account transitions, expansion, and retention

How success will be measured in this role:

• Confidence to help shape and define a brand-new role, contributing ideas on how the function should evolve and succeed
• Achievement of revenue and quota targets tied to media intelligence solutions
• Healthy pipeline generation and conversion in target accounts
• Strong win rate and sales cycle efficiency
• Expansion and retention outcomes for inherited or acquired accounts
• Positive influence on broader AE enablement and deal support

If the details below describe you, you could be a great fit for this role:

• 8–10+ years of quota-carrying sales experience, including significant experience selling media intelligence solutions
• Track record of success in enterprise sales environments with complex, consultative deal cycles, including managing both net-new business and expansion opportunities within existing accounts.
• Strong executive communication and relationship-building skills
• Experience selling to PR, communications, or insights stakeholders
• Proficiency with CRM tools such as Salesforce
• Ability to work cross-functionally and influence GTM strategy in a growing business
• Comfortable operating in ambiguity and helping build process where needed
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer interviews 
• Final call with executive team member(s)

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the on-target earnings for this role are between $260,000 – $300,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for an analytical and entrepreneurial Senior Strategic Finance Analyst to join our quickly growing team to drive meaningful impact across the company. 

You will drive financial analyses, build and own reports/KPIs, and model business outcomes to provide visibility into the company’s operations and inform strategic decision-making in the Revenue org and across the company. You will report to the Director, Strategic Finance, and get significant exposure to the CFO as well as other leaders across the org.  

What you’ll do:

• Build driver-based financial models and scenario analyses that support annual planning, forecasting, and long-range strategic decision making
• Own and maintain Muck Rack’s financial planning infrastructure in Pigment, ensuring models are reliable, well-documented, and connected to accurate source data
• Serve as the primary finance partner for non-headcount expense management across the company, helping business leaders track spend against plan and proactively identify risks and opportunities
• Analyze performance across key business functions and prepare executive-ready insights to support monthly, quarterly, and annual performance reviews
• Improve and automate KPI reporting using tools such as Equals, Google Sheets, and Looker to reduce manual work and increase leadership visibility into business performance
• Collaborate cross-functionally with the GTM, Engineering, Analytics and Finance teams to define metrics, build business cases, and evaluate the impact of strategic initiatives
• Perform ad hoc analysis to support company growth and efficiency initiatives using internal data sources and external benchmarks
• Continuously improve finance tooling and workflows by identifying opportunities to streamline processes and leverage new technologies

If the details below describe you, you could be a great fit for this role:

• 3–5 years of experience in FP&A, strategic finance, or a related finance role
• Strong financial modeling and analytical skills with advanced proficiency in Excel or Google Sheets
• Experience managing budgeting or expense tracking for business functions or departments
• Hands-on experience with financial planning platforms such as Pigment, Anaplan, Adaptive Insights, or similar tools
• Experience working in SaaS, technology, or other high-growth business environments
• Strong understanding of SaaS and GTM metrics such as ARR, NRR, bookings vs. revenue, churn, and funnel conversion
• Experience working with operational data sources such as Salesforce, Looker, or NetSuite; SQL familiarity is a plus
• Ability to translate complex financial analysis into clear narratives for executives and cross-functional stakeholders
• Strong written and verbal communication skills with confidence presenting financial insights to leadership
• Curiosity, ownership mentality, and a willingness to dig into data to uncover the “why” behind performance
• Comfort operating in ambiguity and improving processes in evolving environments
• Interest in leveraging technology and automation to improve financial workflows and reporting
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview 

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• A 30 min interview with a member of our Talent Team
• A 45-minute Zoom interview with the hiring manager
• Live Session (30 minutes max)
• Peer panels
• Final call(s) with executive team member(s) 

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is between $100,000 and $115,000+, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a driven and results-oriented Senior Customer Account Executive to join our team and focus on expanding revenue within our existing customer base.

As a Senior Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships.

What you’ll do:

• Build and close a pipeline of expansion opportunities across existing Enterprise customers
• Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured in this role:

• Expansion bookings and revenue attainment
• Pipeline creation and health across assigned accounts
• Conversion rates across expansion opportunities
• Forecast accuracy (<5% variance)
• Contribution to overall customer lifetime value

If the details below describe you, you could be a great fit for this role:

• 5-8 years experience in sales or account management roles working with Enterprise accounts 
• Proven experience owning a revenue target and closing deals
• Experience managing pipeline and forecasting revenue
• Strong prospecting and outbound sales skills
• Experience selling into existing customer accounts preferred
• Experience selling PR, media intelligence, or related solutions required for Enterprise roles
• Background in SaaS, MarTech, or related industries
• Strong communication and relationship-building skills
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Live working session
• Panel interviews with executive team members

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the on-target earnings for this role are typically $150,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a strategic and results-oriented Manager, Customer Success (Agency) to join our team and lead our agency-focused customer success efforts.

As our Manager, Customer Success (Agency), your mission will be to drive customer retention, expansion, and satisfaction across our agency customer base while developing a high-performing team of Customer Success Managers. This is a great opportunity for someone who enjoys working closely with customers, leading teams, and bringing structure and consistency to how we manage renewals, risk, and growth.

What you’ll do:

• Lead, coach, and develop a team of Customer Success Managers supporting agency customers across different segments
• Drive Gross and Net Revenue Retention through strong renewal execution and expansion strategy
• Build and maintain relationships with key stakeholders across strategic agency accounts
• Guide your team in delivering consultative value through product expertise, industry best practices, and strategic recommendations
• Forecast monthly and quarterly GRR and NRR with accuracy
• Own and inspect the renewals and expansion pipeline, ensuring visibility into risk, opportunity, and execution
• Identify performance gaps across accounts and implement clear, measurable plans to improve outcomes
• Partner cross-functionally with Onboarding, CX, Product, and RevOps to deliver a consistent and scalable customer experience
• Translate customer feedback into insights that inform product and go-to-market strategy
• Hire, develop, and retain top talent within the Customer Success organization

How success will be measured in this role:

• Achievement of Gross and Net Revenue Retention targets
• Accurate renewal and expansion forecasting
• Growth in expansion bookings within agency accounts
• Strong performance and development of Customer Success Managers
• Positive customer outcomes and long-term account value

If the details below describe you, you could be a great fit for this role:

• 7-10 years of experience in B2B SaaS customer success, account management, or sales roles
• Proven experience managing renewals, expansion, or retention pipelines
• Experience leading or mentoring a team, with a focus on coaching and development
• Strong analytical skills and ability to use data to inform decisions
• Experience working with CRM tools and managing pipeline/forecasting
• Strong communication skills and ability to build relationships with customers and internal teams
• Experience working with agencies or managing agency relationships preferred
• Background in SaaS, MarTech, or similar industries is a plus
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Live working session
• Panel interviews with executive team members

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the on-target earnings for this role are between $130,000 - $160,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re growing quickly, and we’re looking for a self-driven and collaborative Financial Accountant to join our team and make a big impact.

As a Financial Accountant, you’ll work closely with our Finance Manager to support key financial processes, ensure accurate reporting, and optimize day-to-day accounting operations, including Accounts receivable, Accounts Payable, Cash Management and aiding in month-end close. 

What you’ll do:

• Assist with timely and accurate month-end close, including journal entries, reconciliations, and financial reporting
• Support the Accounts Payable (AP) process from end to end — including invoice intake, coding, approvals, and payments
• Support Accounts Receivable process including customer queries, cash collection, ageing management
• Oversee cash application and monthly cash reconciliations
• Prepare indirect tax returns including VAT and VIES 
• Identify opportunities for process improvement and efficiency
• Participate in corporate compliance functions including financial statement audit, tax and other items as needed

How success will be measured in this role:

• Timeliness and accuracy of AP processing, including invoice entry, coding, and payment execution
• Accurate and timely cash application, ensuring all payments are matched correctly and reconciled each month
• Contribution to a smooth and efficient month-end close process, meeting internal deadlines and producing reliable financial data
• Demonstrated attention to detail and ability to identify and correct discrepancies proactively

If the details below describe you, you could be a great fit for this role:

• 3+ years of accounting experience in practice or industry
• Bachelor’s degree in accounting or finance
• ACA/ACCA qualification preferred
• Experience working with ERP systems
• Exposure to vendor management, cash management and VAT returns
• Self-motivated and able to work under pressure, dependable with deliverables and deadlines
• Excellent problem-solving skills and high level of attention to detail
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview 

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager 
• Skills assessment (2 hours max) 
• Peer interviews with several team members
• Final call(s) with executive team member(s)

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In Ireland, the base salary for this role is between 55,000 to 65,000 EUR, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan.. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a proactive and commercially minded Customer Success Manager, Enterprise Agency to join our team and help us strengthen our relationships with agency customers.

As a Customer Success Manager, Enterprise Agency, your mission will be to drive customer retention, expansion, and satisfaction across your book of business. This is a great opportunity for someone who enjoys building strong relationships, managing a revenue pipeline, and working closely with customers to ensure they are getting value from Muck Rack.

What you’ll do:

• Serve as the primary point of contact for enterprise agency customers, retaining and growing a book of business
• Meet with customers virtually and in-person to provide product expertise, share industry best practices, and deliver strategic recommendations
• Own the full customer lifecycle, including support during post-sale onboarding through renewal and including product adoption for new and existing customers
• Own the full book of business, including all renewals and a pipeline of expansion opportunities
• Identify and close expansion opportunities (users, licenses, add-ons, and new product offerings)
• Forecast renewals and expansion revenue with a high degree of accuracy
• Execute on-time contract renewals and mitigate churn risk
• Identify customer risks early and partner with Support, Product, and leadership to resolve issues
• Lead regular business reviews (QBRs) with key accounts
• Provide customer insights and feedback that influence product development and go-to-market strategy

How success will be measured in this role:

• Achievement of Gross and Expansion Revenue Retention targets
• Pipeline creation and conversion across expansion opportunities
• Accurate renewal and expansion forecasting (<5% variance)
• Strong customer health and engagement
• Consistent achievement of Customer Success KPIs

If the details below describe you, you could be a great fit for this role:

• 5-8 years of experience in Customer Success, Account Management, or sales within a B2B SaaS environment
• Experience working with agency customers or similar client types preferred
• Proven experience owning a revenue target (retention and/or expansion)
• Experience managing complex renewal cycles and driving expansion within enterprise accounts
• Ability to leverage data (usage, adoption, engagement) to inform customer strategy
• Experience managing a pipeline and forecasting revenue
• Demonstrated executive presence and ability to build relationships across multiple stakeholders
• Strong communication skills with the ability to de-escalate and solve customer challenges
• Experience with contract management and negotiation
• Ability to operate in a fast-paced, distributed environment
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Live working session
• Panel interviews with executive team members

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the on-target earnings for this role are between $105,000 - $125,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re growing quickly, and we’re looking for a driven and results-oriented Customer Account Executive to join our team and focus on expanding revenue within our existing customer base.

As a Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships.

What you’ll do:

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers
• Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured in this role:

• Expansion bookings and revenue attainment
• Pipeline creation and health across assigned accounts
• Conversion rates across expansion opportunities
• Forecast accuracy (<5% variance)
• Contribution to overall customer lifetime value

If the details below describe you, you could be a great fit for this role:

• 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies
• Proven experience owning a revenue target and closing deals
• Experience managing pipeline and forecasting revenue
• Strong prospecting and outbound sales skills
• Experience selling into existing customer accounts preferred
• Experience selling PR, media intelligence, or related solutions required for Enterprise roles
• Background in SaaS, MarTech, or related industries
• Strong communication and relationship-building skills
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Live working session
• Panel interviews with executive team members

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the on-target earnings for this role are typically $125,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re growing quickly, and we’re looking for a confident and driven Account Executive to join our team and introduce new prospects to Muck Rack, win new business, and contribute to our growth.

As a Mid-Market Account Executive, you will be focused on winning new customers in the mid-market segment of Muck Rack. You should be excited about working in a fast-paced environment with a diverse range of agency and brand prospects. You’ll be a great fit for this role if building rapport and guiding prospects through a sales process comes naturally to you.

What you’ll do:

• Serve as the primary point of contact for a portion of Muck Rack sales leads
• Achieve sales goals and meet activity quota requirements
• Respond to inbound demo requests and prospect for self-generated opportunities
• Demo Muck Rack at meetings, on calls and at events
• Negotiate contracts and close deals
• Become involved in the public relations industry

How success will be measured in this role:

• Individual revenue goal
• Pipeline generation and prospecting activity

If the details below describe you, you could be a great fit for this role:

• At least 2 years of experience as an AE, AM in SaaS sales, OR 2+ years in a PR role
• Full-cycle sales experience, including lead generation, pipeline management, and closing
• Proven ability to carry a quota and exceed goals
• Self-motivated, results-driven, and committed to personal development
• Strong relationship builder with excellent communication skills (written, verbal, and presentation)
• Comfortable using email, phone, text, and social media to engage prospects
• Dedicated to understanding customer challenges and providing solutions
• Familiar with tools like Google Drive, Salesforce, Slack, LinkedIn Sales Navigator, Gong.io, CPQ, and Guru, with a willingness to learn new tech
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Skills Assessment (2 hours max) 
• Peer interviews with several team members
• Final call(s) with executive team member(s) 

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is $65,000 - $70,000 with on target earnings of $145,000+. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re growing quickly, and we’re looking for a confident and driven Account Executive to join our team and introduce new prospects to Muck Rack, win new business, and contribute to our growth.

As an Enterprise Account Executive, you will be focused on winning new customers in the Enterprise segment of Muck Rack. You should be excited about working in a fast-paced environment with a diverse range of agency and brand prospects. You’ll be a great fit for this role if building rapport and guiding prospects through a sales process comes naturally to you.

What you’ll do:

• Serve as the primary point of contact and fully manage an Enterprise territory account list
• Achieve sales goals and meet activity quota requirements
• Prospect for self-generated opportunities within your book of business for highly qualified and credible pipeline and respond to inbound demo requests
• Demo Muck Rack at meetings, on calls and at events
• Negotiate contracts and close deals

How success will be measured in this role:

• Individual revenue goal
• Pipeline generation and prospecting activity
• Metrics such as ACV, qualified win rate, and cross sell attachment

If the details below describe you, you could be a great fit for this role:

• At least 5 years of professional experience, with 5-7 years of Account Executive experience in SaaS OR 5+ yrs of PR experience
• Experience in a full-cycle sales role, including lead generation, book of business management, pipeline management, and closing opportunities
• Experience carrying a quota and exceeding goals, or related experience
• Self-motivated and driven by results
• Invested in personal development opportunities to drive your growth as a sales professional and industry expert
• Natural relationship builder who is personable, patient and dependable; you enjoy working with prospects, and they enjoy working with you
• Excellent communication skills, both written and verbal – you are comfortable leveraging email, phone, text, and social media to engage with prospective customers, as well as confident when presenting to large teams and groups
• Dedicated to understanding the challenges our customers are facing and identifying solutions that Muck Rack can provide
• Familiar with the tools we use, including Google Drive, Salesforce, Slack, LinkedIn Sales Navigator, Gong.io, CPQ system, and Guru willing to invest time in learning our tech stack to enable your own
• productivity and resourcefulness
• Experience and success leading complex sales cycles
• Ability to coordinate with multiple stakeholders during a sales cycle; preparing and managing internal subject matter experts and sales support personnel.
• Skilled at attracting and engaging broad prospect decision making committee with particular focus on executive buyers
• Experience successfully selling software (platforms) and complimentary (managed) services
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Skills Assessment (2 hours max) 
• Peer interviews with several team members
• Final call(s) with executive team member(s) 

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is $80,000 and $100,000+ with on target earnings of $175,000+. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.