A quick snapshot…

We are looking for a hands-on, technically strong Marketing Operations Specialist to own and elevate Conga's email marketing function. This role is the primary driver of our Email Marketing Center of Excellence — responsible for execution quality, deliverability, reporting, and continuous improvement across all outbound email programs. You will report to the Marketing Operations Manager and partner closely with Demand Generation, Product Marketing, Corporate Marketing, and the Sales Development organization to ensure every email is on-brand, precisely targeted, and built to perform.

Why it’s a big deal…  

The Marketing Operations Specialist plays a critical role in ensuring Conga’s email marketing programs are effective, scalable, and data-driven. As the driver of our Email Marketing Center of Excellence, this role directly impacts how we engage prospects, generate pipeline, and support revenue growth. By optimizing campaign execution, deliverability, and performance insights, this position ensures that every email delivers value and drives measurable business outcomes.

Here’s what we’re looking for…

Email Marketing Center of Excellence — Primary Focus

• Own all email campaign builds, scheduling, QA, and sends within Marketo
• Define and enforce email marketing standards, templates, and governance (naming conventions, folder structures, documentation)
• Build and manage an A/B and multivariate testing infrastructure across subject lines, send times, CTAs, and content
• Monitor and continuously improve email deliverability — domain/IP health, bounce management, and CAN-SPAM/GDPR compliance
• Develop and maintain sophisticated email performance dashboards tracking open rates, CTR, conversions, and pipeline influence

Marketo Campaign & Nurture Execution

• Build and manage multi-touch nurture and drip programs across the full buyer journey
• Configure smart campaigns, trigger campaigns, and batch programs supporting all marketing teams
• Partner with the Events team to execute pre- and post-event email programs

Outreach Sequence Management

• Build and maintain Sales/SDR email sequences in Outreach in partnership with the Sales team
• Ensure alignment between Marketo nurture and Outreach sequences to prevent audience overlap
• Track sequence performance and deliver regular optimization recommendations

Database Segmentation & Hygiene

• Build and manage dynamic audience segments and smart lists in Marketo for precise targeting
• Partner with Revenue Operations on database health — deduplication, normalization, and suppression lists
• Manage opt-in/opt-out compliance and unsubscribe processes across all email channels

Here’s what will give you an edge…

Required

• 3–5 years of hands-on experience in marketing operations or email marketing
• Expert-level proficiency in Marketo — smart campaigns, programs, segmentation, tokens, and reporting
• Experience building and managing email nurture and drip programs
• Experience with Outreach or a comparable sales engagement platform
• Strong understanding of email deliverability and compliance (CAN-SPAM, GDPR, CASL)
• Proficiency in database segmentation, list management, and hygiene best practices
• Excellent attention to detail and ability to manage multiple stakeholders and deadlines

Preferred

• Marketo Certified Expert (MCE) certification
• Experience with Salesforce CRM
• Experience with Outreach
• Familiarity with HTML/CSS for email template editing
• B2B SaaS experience

ABOUT THE TEAM

As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.

ABOUT THE ROLE

• Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
• Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
• Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
• Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
• Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
• Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
• Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
• Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
  
  

WHAT WE'RE LOOKING FOR:

• Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
• Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
• Exceptional communication skills (written and verbal) with near-native or native-level English.
• High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
• A proactive, empathetic, and professional attitude that represents our Premium brand promise.
• Proven ability to work collaboratively in a high-performance environment.

It would be considered as an asset if you have:

• Background in FinTech, SaaS, or fast-paced technology companies.
• Experience with membership-based services or subscription models.
• Exposure to analytics or reporting, enabling insights into member behavior and engagement.

WHY JOIN THE PREMIUM TEAM?

• Work in an elite, high-performing team serving our most valued members.
• Be empowered to act as a trusted advisor, not just a support agent.
• Gain exposure to advanced cases, processes, and account management practices.
• Grow your expertise through dedicated training, coaching, and leadership opportunities.

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

Let's start with the role

As a CRM Executive, you will be responsible for coordinating, along with the CRM Manager, the execution of the CRM strategy for the Betano brand in Bulgaria, covering both Sportsbook and Casino products across multiple channels. Your goal will be to increase customer engagement across all channels and drive growth in active players, retention, reactivation, and cross-sell objectives for Sportsbook and Casino customers.

• Collaborate with the CRM Manager and HQ team to develop a comprehensive, data-driven CRM strategy tailored to the assigned market, considering local compliance, market conditions and competition;
• Plan and develop local, personalized and targeted campaigns using relevant customer channels, such as onsite messaging, email, SMS, and push notifications;
• Assist with the implementation of website banners, website articles, and stories;
• Monitor the performance of all the lifecycle journeys, suggest best practices to optimize campaigns, and ensure they remain up-to-date;
• Initiate and manage the development process of visuals creatives, ensuring timely delivery and adherence to high-quality standards;
• Work together with the other stakeholders (CRM HQ, Content, Legal, CS, Marketing) to align marketing plans, deliverables, and terms and conditions.;
• Ensure campaign execution and delivery are completed as planned while keeping stakeholders informed about volumes, performance, and outcomes;
• Follow the competition's trends and new initiatives to make sure that the company is one step ahead;
• Proactively suggest, discuss and present new ways of optimizing processes, deliverables and any ways of enhancing customer experience across all channels;
• Identify customer touchpoints and ensure the right actions and communications are implemented;
• Regular reporting to senior stakeholders on campaign success, showcasing a deep understanding of customer motivation.

What you will bring:

• 1+ years of CRM, lifecycle management or marketing experience, preferably with a technology company;
• Professional experience in operating CRM tools (for example, Adobe Campaign or Salesforce CRM,). Optimove tool will be considered a plus;
• Excellent use of Microsoft Excel (Google Sheets);
• Proven track record of developing and implementing a campaign strategy based on an understanding of the customer needs and customer profile;
• Well-versed in deriving customer insight from data;
• Great organization, planning and prioritization skills, with strong attention to detail;
• Solid experience in implementing, driving and managing complex multi-channel campaigns;
• Exceptional stakeholder management and collaboration skills;
• Fluency in verbal and written communication in English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-JN1

ABOUT THE TEAM: 

This role sits within Tide’s Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact.

Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value.

WHAT WE ARE LOOKING FOR: 

We’re seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value.

You understand subscription models, recurring revenue dynamics, and industry best practices in subscription management. You’re comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights.

As CRM Manager – Subscriptions, you will:

• Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets.
• Provide strategic guidance to senior CRM team members on best practices and emerging trends.
• Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment.
• Use advanced data analytics to refine segmentation and personalise member communications.
• Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value.
• Apply predictive modelling and behavioural analytics to proactively reduce churn.
• Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals.
• Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue.
• Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy.

What Makes You a Great Fit

• 3+ years of CRM experience, ideally within subscription-based businesses
• Experience with subscription billing systems and customer databases
• Strong background in CRM analytics, segmentation, and predictive modelling
• Deep knowledge of CRM and marketing automation technologies
• Strong project management and strategic thinking skills
• Excellent spoken and written English
• Strong stakeholder management and communication skills
• Experience with tools such as Iterable, Salesforce, GSuite, and Jira
• A proactive problem-solver who thrives in dynamic environments

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers 
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

We’re looking for a collaborative, self-motivated Lead Software Engineer to join our growing Content Ingestion team.

As our Lead Software Engineer, you’ll help design and evolve the systems that ingest, process, and transform large volumes of unstructured content into structured, high-quality data. You’ll collaborate closely with teammates across Product, Search, Data Science, and Platform to build scalable, reliable data pipelines that power core platform experiences.

What You’ll do:

• Design, build, and evolve high-throughput data pipelines that ingest and transform large volumes of unstructured content into structured and enriched datasets
• Drive technical direction and architectural decisions across ingestion systems, ensuring scalability, reliability, and long-term maintainability
• Improve data quality, correctness, and enrichment workflows to support downstream systems such as Search and Data Science
• Build and operate distributed, event-driven systems and streaming pipelines with strong observability and fault tolerance
• Partner cross-functionally with Product, Data Science, Search, and Platform teams to deliver high-quality data that powers customer-facing features
• Mentor and support engineers through code reviews, technical guidance, and knowledge sharing, raising the overall engineering bar
• Identify and lead high-impact technical initiatives, balancing speed of delivery with system stability and long-term health

To be set up for success in this role, you’ll need to have:

• 8+ years of professional experience as a software engineer
• Experience designing, building, and operating distributed systems, data pipelines, or event-driven architectures at scale
• Strong proficiency in Python or a similar backend programming language
• Experience building and maintaining microservices that are reliable, observable, and scalable
• Experience working with streaming technologies such as Kafka, Kinesis, or similar systems
• Experience with APIs and service communication patterns such as gRPC and Protocol Buffers
• Experience working with large-scale data systems or high-throughput SaaS platforms
• Expertise with relational or search databases such as MySQL, Postgres, Elasticsearch, or OpenSearch
• Experience making technical tradeoffs in distributed systems related to performance, reliability, and maintainability

If any of the below also describe you, this could be an exciting opportunity:

• Experience designing or optimizing content ingestion, ETL/ELT, or data enrichment pipelines
• Experience improving throughput, reliability, and observability in large-scale data systems
• Experience with background job processing frameworks and asynchronous workflows
• Experience working on systems that process multi-terabyte datasets or high-volume event streams
• Interest in journalism, media, or the technology that supports those industries

In addition, we’re always looking for candidates who:

• Communicate complex technical ideas clearly to both technical and non-technical audiences
• Take ownership of their work and proactively identify and solve problems
• Contribute to a collaborative and supportive engineering culture through thoughtful feedback and mentorship
• Write clean, maintainable, and well-tested code that scales over time
• Balance pragmatism with long-term thinking when making technical decisions
• Continuously learn and adapt in a fast-evolving technical environment
• Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer interviews, including a 1 hour peer code interview
• Final conversation(s) with member(s) of our executive team

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €28,000 – 34,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re looking for a collaborative, self-motivated Senior DevOps Engineer to join our DevOps team.

As a Senior DevOps Engineer, you’ll help enable the broader engineering organization to do high-impact work by building and improving the infrastructure, tooling, and deployment systems they rely on every day. You’ll contribute to the development of standardized infrastructure and “paved paths” that make it easier to provision, deploy, and operate services reliably at scale.

You’ll collaborate closely with application engineering teams to ensure our container-based infrastructure is scalable, cost-efficient, and dependable across a wide range of workloads.

What You'll Do

• Partner with DevOps and application engineering teams to design and improve standardized infrastructure, deployment workflows, and CI/CD pipelines
• Build, operate, and continuously improve our containerized infrastructure, with a focus on reliability, scalability, and cost efficiency
• Bring deep expertise in Kubernetes and its ecosystem, helping define best practices and support adoption across engineering teams
• Manage and evolve cloud infrastructure on AWS, including compute, networking, and storage systems
• Improve observability, monitoring, and incident readiness across production systems
• Participate in a shared on-call rotation (approximately 1 week every 5 weeks), responding to and resolving production incidents
• Mentor teammates and share knowledge to improve engineering practices and operational maturity across the organization

To Be Set Up for Success in This Role, You'll Need to Have

• 5+ years of experience in DevOps, infrastructure, or platform engineering roles
• Strong hands-on experience with Kubernetes in production environments
• Experience with infrastructure-as-code tools such as Terraform
• Solid experience working with AWS (e.g., EKS, S3, IAM, RDS, VPC, Route53)
• Experience building and maintaining CI/CD pipelines using tools such as GitHub Actions, CircleCI, Jenkins, or Argo CD
• Experience working with containerized systems such as Docker and containerd
• Familiarity with cloud security best practices and modern approaches to securing infrastructure, including shift-left principles
• Experience operating and scaling high-traffic systems and large-scale data platforms in production environments
• Strong problem-solving skills and a methodical approach to debugging and system design
• Ability to communicate clearly with both technical and non-technical stakeholders in a distributed environment

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

• Experience improving developer workflows and reducing friction in deployment and infrastructure processes
• Familiarity with tools in the Kubernetes ecosystem such as Helm, Argo CD, and Karpenter
• Experience enhancing observability through monitoring, alerting, and logging systems
• Experience contributing to infrastructure documentation and internal enablement efforts
• Interest in continuously evaluating and adopting new technologies where they provide clear value

In Addition, We're Always Looking for Candidates Who

• Take ownership of their work and proactively identify opportunities for improvement
• Collaborate effectively across teams and contribute to a strong engineering culture
• Balance speed and pragmatism with long-term system reliability and maintainability
• Are comfortable working independently while staying aligned with a distributed team
• Communicate clearly, give and receive feedback, and support teammates when needed
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer panels
• Executive Interview

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €26,000 – 31,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We are looking for a Software Engineer to join our Reporting & Insights Team. This team builds the reporting and analytics capabilities that help customers understand the reach, impact, and performance of their media coverage and communications efforts.

In this role, you will design and develop product features that power reporting, insights, and data analysis across the platform. You will collaborate closely with product managers, designers, data scientists, and engineers to deliver reliable and scalable solutions.

You will also help maintain and improve the systems that support our reporting infrastructure while contributing to a collaborative engineering culture focused on quality and continuous improvement.

What You'll Do:

• Design, build, and maintain features across our application that power reporting and insights capabilities
• Write clean, well-tested, and well-documented cod
• Collaborate with product managers, designers, and engineers to translate requirements into scalable technical solutions
• Participate in code reviews and help improve engineering standards and development practices
• Troubleshoot and resolve production issues to maintain platform reliability
• Contribute to architectural discussions and technical planning for upcoming features
• Participate in on-call rotations and help respond to incidents affecting production systems
• Get familiar with our systems, processes, and codebase while contributing to planned roadmap features

What We're Looking For:

Required Qualifications

• 3+ years of professional software development experience
• Strong proficiency in Python and experience building applications with the Django framework
• Hands-on experience with a modern frontend framework, preferably Vue.js
• Solid understanding of relational databases, particularly MySQL, and ORM patterns
• Experience designing and integrating RESTful APIs
• Experience using Git and collaborative development workflows
• Willingness to participate in an on-call rotation and support production systems
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Nice to Have

• Experience with analytical databases such as ClickHouse or Elasticsearch
• Experience working on data-heavy or high-traffic SaaS applications
• Familiarity with AI-assisted development tools such as Claude or GitHub Copilot
• Experience with data streaming platforms such as Kafka
• Experience using task queues or background job systems such as Celery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A one hour zoom interview with the hiring manager
• Take-home coding assignment (2-4 hours max)
• Peer interviews, including a 30 min code review discussion
• Final call(s) with executive team member(s)  

Location Preferences

We are currently prioritizing candidates based in Bulgaria. Qualified candidates located in the United Kingdom and Ireland are also encouraged to apply.

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The anticipated salary range for this role in Bulgaria is €22,000 – 26,000+ annually, depending on experience.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

We’re strengthening our presence across Bulgaria and seeking a Country Manager with proven iGaming or Betting experience to drive our growth strategy in these dynamic markets.

📍 Location: Sofia, Bulgaria

💼 Full-time: iGaming Industry

🌍 Market: Bulgaria

🗣 Languages: Native Bulgarian speaker, fluent in English

What you’ll do

• Own full P&L responsibility and define a clear growth roadmap for Bulgaria.
• Build and lead a local team and agency network across marketing, CRM, affiliates, and partnerships.
• Adapt global brand, product, and acquisition strategies to local market dynamics and player behaviour.
• Establish and nurture high-value relationships with key affiliates, media partners, and payment providers to maximize growth potential.
• Orchestrate large-scale campaigns and sponsorships that build brand authority and player loyalty.
• Drive data-driven decision-making through performance KPIs: NGR, FTDs, LTV/CAC, retention, and reactivation metrics.
• Act as the voice of the market internally, providing insights and opportunities directly to senior leadership.

What we’re looking for

• 2+ years in iGaming or betting. Preferably on the operator side.
• 1+ year in a Country Manager position in iGaming
• Strong commercial mindset: proven record of scaling revenues and building profitable growth strategies.
• Deep understanding of Bulgaria player profiles, competitive landscape, and marketing channels.
• Native Bulgarian speaker, fluent in English outstanding stakeholder management and leadership skills.