Innovid is seeking a Application Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.

 The Impact You'll Make:

• Provide first-level and internal/external escalation support on all Innovid solutions/products
• Provide exceptional customer support via verbal and written communication
• Liaise between Client Services/Sales teams and R&D on product defects and escalations
• Develop and maintain custom analytics reports for both internal and external needs
• Troubleshoot data anomalies and discrepancies
• Service access management requests
• Document troubleshooting procedures

What You'll Bring to Us:

• +3 years of experience in a technical client-facing role
• Advanced English Skills (Oral and Written Communication)
• Experience in SQL query use and development
• Experience with HTML5 (HTML/CSS/JavaScript) - an advantage
• Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantage
• Experience with ticketing system - an advantage
• Experience with REST APIs - an advantage

#LI-SK1

We are in search of a visionary Senior Creative Technologist AI to join our dynamic and forward-thinking team. This role fuses artistic imagination with the latest AI advancements, crafting distinctive visual content and revolutionizing creative workflows. As part of our global AI transformation team, you'll play a pivotal role in fast-tracking AI production processes for our talented creators worldwide, with a special emphasis on Monks America's Studios. Embrace the opportunity to shape the future of creativity at the intersection of marketing and technology.

As a Senior Creative Technologist AI, you will be a vital force in shaping the future of digital experiences through the power of artificial intelligence. You will collaborate closely with cross-functional teams to ideate, prototype, and implement AI-driven solutions that push the boundaries of technology and creativity. Your expertise in AI, LLM, machine learning, and data-driven design will enable you to turn complex problems into innovative, intelligent applications.

RESPONSIBILITIES / PRIORITIES 

• Innovation & Concept Development: Collaborate with creative and technical teams to ideate and prototype new digital experiences
• Conceptualize, prototype and deliver creative applications of technologies in our digital and experiential projects.
• You’ll help win new projects by developing creative treatments in response to client briefs and RFPs, developing creative solutions that are exciting and in keeping with the project’s goals, timings and budget.
• You’ll visit clients to pitch for projects, participate in workshops, and woo people with your combination of creative thinking and technical know-how.
• Collaboration & Communication: Work closely with designers, developers, and clients to translate creative ideas into functional, beautiful, and technically sound solutions.
• Bridging the gap between our clients, our creatives and our developers by speaking the language of all three.
• Technical Expertise: Serve as the bridge between creative concepts and technical execution, providing insights on the feasibility and best technological approaches.
• Problem Solving: Approach challenges with a solution-oriented mindset, finding creative ways to overcome technical and creative hurdles.
• The role involves a lot of tinkering, tweaking and testing; doing original R&D and playing around with new technologies and APIs, and creating original prototypes that work as a proof of concept.
• By figuring out the required technology and technical requirements, you usher creative projects to the development stage, liaising between creative and technical teams to make sure new projects work as advertised.
• Thought leader: Lead creative on artificial intelligence in film, photo, animation, post production and other studio related projects
• On another level, you help to think and plan for the future, feeling the pulse of the AI field to figure out what platforms and technologies we should invest in to stay on top of the game

RESPONSIBILITIES / DEEP DIVE

New business development

• Support ongoing client pitches; pitches often enable various levels of R&D against actual client challenges which, these pitches help us define the in market need, challenges, into buyable & winning proposals that are pushing our craft towards transformation on every level of the creative execution flow. 
• Pitch teams will have various discipline leads collaborating on workflow and R&D so that we represent the best of NOW. 

Research & Development

• Prototyping & Experimentation: Rapidly prototype new ideas using a variety of tools and technologies, validating concepts through experimentation and iterative design.
• Emerging Technology Exploration: Stay ahead of the curve by exploring and experimenting with new technologies, platforms, and trends, and bring these insights to the team to inspire future projects.
• This role will push the creative craft and is responsible for creating and development of R&D projects that showcase high creative craft through AI enabled workflows. 
• A good amount of Client R&D as well as Proactive RD will be part of the role; to manage an area of playing, testing, discovering, to see where we can create meaningful transformation in craft. 
• This role collaborates with a wider studio transformation team to be enabled across various disciplines to be able to work fast with quick results. 
• Code & Development: Write clean, efficient code as needed, contributing to the development of interactive features and dynamic web applications.

Pipeline Transformation – Monks.Flow Integration

• Leads and supports discipline workflow transformation. We are set to transform every piece of production and are looking for artists that help support this transformation to ensure workflows are updated, tested and proven to be able to deliver on craft. 
• Once landed on the updated workflows this role will support automation teams to ensure areas of process that can be transformed are transformed/integrated correctly into the existing Monks AI related workflows &  toolstacks 
• Optimization of workflows: this role will ensure that net new tools that impact the discipline will get reviewed and tested proactively; as well as optimization updates are pushed for on the pipeline so that our workflows are always up to date in this fast moving landscape

Social Ambassador

• Is comfortable representing our craft voice in our social media channels 
• Leads net new R&D and has a weekly posting cadence into the new and unknown and forming vision and opinion on where the discipline is heading. 
• Reviewing new tool stacks and features as part of the ongoing jobs and workflows 

Creative Craft Excellence

• A leader in craft and excellence pushing the boundaries of making on a day to day, project to project. Ensuring that we activate creative workflows that are new and pushing transformation of craft into the “never been done before area” 
• Has a proven track record in winning award per discipline 
• Leads education internal and external; develops BTS and Educational case studies that allow us to share out with the larger organization to be able to bring awareness to the craft transformation this team is going through. 

We are in search of an inventive Creative Technologist AI to join our dynamic and forward-thinking team. This role fuses artistic imagination with the latest AI advancements, to help us craft the future way of working for copywriting, design and video production through creative workflows. As part of our global AI transformation team, you'll play a pivotal role in fast-tracking AI production processes for our talented creators worldwide. Embrace the opportunity to shape the future of creativity at the intersection of marketing and technology.

As a Medior Creative Technologist AI, you know about everything new in tech, and when you don’t, you’re eager to find out. You inspire, invent and implement, and are able to show and pave a path to the future. You will collaborate closely with cross-functional teams to ideate, prototype, and implement AI-driven solutions that push the boundaries of technology and creativity. Your expertise in AI, LLM and data-driven design will enable you to turn complex problems into innovative, intelligent applications.

RESPONSIBILITIES

• Innovation & Concept Development: Collaborate with creative and technical teams to prototype new digital experiences.
• Conceptualize, prototype and deliver creative applications of technologies in our digital and experiential projects.
• You’ll help win new projects by developing creative treatments in response to client briefs and RFPs, developing creative solutions that are exciting and in keeping with the project’s goals, timings and budget.
• You’ll participate in workshops and woo people with your combination of creative thinking and technical know-how.
• Collaboration & Communication: Work closely with copywriters, creative directors, post production experts, developers, and other Creative Technologists to translate creative ideas into functional, beautiful, and technically sound solutions.
• Medium to advanced prompt engineering skills: you know how to interact with different LLM’s to get the best output, write system prompts, make assistants and agents, familiarity with fine-tuning LLM’s or working with RAG is a plus.
• Bridging the gap between production roles, creative roles, and tech roles by speaking all 3 languages fluently.
• Technical Expertise: Serve as the bridge between creative concepts and technical execution, providing insights on the feasibility and best technological approaches.
• Problem Solving: Approach challenges with a solution-oriented mindset, finding creative ways to overcome technical and creative hurdles.
• The role involves a lot of tinkering, tweaking and testing; doing original R&D and playing around with new technologies and APIs. It also means to stay fresh and updated on AI developments, in a constant learning attitude. 

Portfolio Requirements

• Compelling portfolio showcasing creativity, technical skills and AI integrated work. 
• Proven experience in advertising or production company settings (copywriting, photo studios, design studios or post production studios) 

Creative & AI Tooling

• Creative Tools:
• Adobe Creative Suite 
• ComfyUI and other node-based systems

• Role anticipates work with AI tools including but not limited to:
• Adobe Firefly 
• Griptape
• Anthropic
• Bria 
• Copilot 
• Crop.photo
• DeepL 
• ElevenLabs 
• Framer 
• Google: Gemini for Workspace, Palm II, TextFx
• Midjourney Pro 
• OpenAI
• RunwayML 
• Stable Diffusion
• Synthesia
• Topaz

Required Skills

• Must be organized, detail-oriented and capable of self-managing and multitasking in a fast-paced, demanding environment. 
• Excellent creative problem-solving skills
• Able to apply critical and strategic thinking 
• Able to quickly understand new technology concepts 
• Flexibility, initiative and dedication.
• A sense of humor, outgoing, articulate, well-informed, intelligent, confident and possessing common sense 
• Fluent in spreadsheets (Google Sheets preferred)
• Strong abilities in Google Workspace (Google Slide preferred)

#LI-Hybrid
#LI-VL1

The Opportunity

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks’ single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective.

What are we looking for?

We are looking for a data analytics consultant for the Consulting area. A junior data consultant seeks to collect data from the client's digital assets and convert that raw data into actionable information that helps companies make decisions, find trends, and solve problems through data.

The consultant is in charge of dealing with clients, managing their accounts, understanding the client's objectives to model the data that will be measured on their digital assets (websites, applications) and activate them.

It is a position in which you will approach the world of digital analytics, programming, digital marketing tools, A /B testing, UX (user experience), data visualization on dashboards, the problems of advanced analytics (or data science) and data architecture in cloud environments.

You don’t need to know any of this beforehand. We need you to like numbers and data analysis, dealing with clients, being self-taught and having the ability to learn things on your own, that you are motivated to develop in a relaxed but professional environment, learning on your own but collaborating with a team, with many tools to learn but also many others to discover.

Requirements

• Any career, experience or learning linked to data analysis.
• Wants to learn, grow and collaborate with a fun and responsible environment

Desirable experience (not exclusive)

• It's a plus if you know or have experience with Google Analytics.
• It's a plus if you know or have experience with data visualization tools (Tableau, Power BI, Data Studio)

It's a plus if you know or have experience in SQL.

• It's a plus if you know or have experience with data science tools (R, Python)
• It's a plus if you know or have experience with digital marketing tools (Ads, Display, Facebook Ads)
• It's a plus having experience in managing or managing accounts, clients, projects or teams in charge
• It's a plus if you are able to find explanations and answers to problems you are facing for the first time

What do we expect from you?

• That you have initiative and be encouraged to make innovative proposals
• Don't wait for orders and take charge of the situation
• That you prioritize team success over your ego
• That you can find explanations and answers to problems you are facing for the first time

#LI-Hybrid #LI-MR1 ID: 11416

About the Team

Growth is the team responsible for promoting the Fever business plan across all Markets and ensuring that our Partners perform as expected, helping them grow within Fever.

Our decisions are data-driven from the highest to the lowest strategy level, allowing us to fully understand the Fever business model and how we can leverage this to interact with every single team within the company to grow the business in the expected direction.

About the role

• Ensure the successful execution of our business plan across various markets, fostering growth and expansion, conducting market sizing analysis, and developing revenue growth strategies
• Collaborate closely with key partners to ensure they meet performance expectations and support their growth within our organization
• Take ownership of our events portfolio, implementing strategies for pricing, marketing investments, and product requirements to maximize performance
• Assess and prioritize product development initiatives based on their potential impact on our company's growth
• Enhance the overall performance of different business departments by defining and implementing new strategies, utilizing your analytical, business, and strategic skills
• Collaborate with individuals and projects across different markets in a diverse international atmosphere spanning up to 40 countries

About You

• You hold a degree in Engineering, Mathematics, Statistics or Data Analytics (STEM degree)
• At least 2 years of experience in analytical and business strategy roles
• Passionate about using data to drive strategic decisions
• Strong analytical and quantitative skills with a data-driven mindset
• Excellent interpersonal skills, able to collaborate across departments and business scenarios
• Familiarity with coding languages like SQL, R, or Python is a plus
• Proficient in English and Spanish for effective communication. A second language is a plus
• A proactive problem-solver who actively seeks opportunities for improvement

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

About the Team

Growth is the team responsible for promoting the Fever business plan across all Markets and ensuring that our Partners perform as expected, helping them grow within Fever.

Our decisions are data-driven from the highest to the lowest strategy level, allowing us to fully understand the Fever business model and how we can leverage this to interact with every single team within the company to grow the business in the expected direction.

About the role

• Ensure the successful execution of our business plan across various markets, fostering growth and expansion, conducting market sizing analysis, and developing revenue growth strategies
• Collaborate closely with key partners to ensure they meet performance expectations and support their growth within our organization
• Take ownership of our events portfolio, implementing strategies for pricing, marketing investments, and product requirements to maximize performance
• Assess and prioritize product development initiatives based on their potential impact on our company's growth
• Enhance the overall performance of different business departments by defining and implementing new strategies, utilizing your analytical, business, and strategic skills
• Collaborate with individuals and projects across different markets in a diverse international atmosphere spanning up to 40 countries

About You

• You hold a degree in Engineering, Mathematics, Statistics or Data Analytics (STEM degree)
• At least 2 years of experience in analytical and business strategy roles
• Passionate about using data to drive strategic decisions
• Strong analytical and quantitative skills with a data-driven mindset
• Excellent interpersonal skills, able to collaborate across departments and business scenarios
• Familiarity with coding languages like SQL, R, or Python is a plus
• Proficient in English and Spanish for effective communication. A second language is a plus
• A proactive problem-solver who actively seeks opportunities for improvement

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

As a Solution Architect for Solutions & Innovation at Innovid, you will be responsible for custom solution definition and delivery for our global customers. Working with both the pre and post sales teams, you will understand and define our customers' business challenges in order to deliver comprehensive solutions to meet their needs. You will lead technical conversations, build Statements of Work, provide solution architecture design documentation, and lead projects from inception to completion. 

The Impact You'll Make:

• Technical lead of all aspects of a successful implementation; from pre-sales requirements gathering and documentation, to delivery and training.
• Execute an extensive analysis with development teams to design the solution and describe it through architecture and design artifacts.
• Present proposed solutions and maintain ongoing technical discussions with the customer across all levels.
• Create best practices and process efficiencies for technical projects and deployments.
• Develop business automation solutions to drive operational efficiency across the organization.
• Work with the Product and R&D teams to understand the product roadmap and play an active role in defining features and changes in Product requirements that influence the future customer’s usage of the product.

What You'll Bring to Us:

• 3 + years of experience working with customers in a pre-sales or post-sales technical role
• 3 + years of experience managing and delivering technical projects
• 2 + years of hands-on architecture and design experience with SaaS, Cloud, and API driven applications
• Strong Project Management skills with a proven track record of leading large-scale projects from inception to completion
• Experience presenting to both technical and executive audiences, whether impromptu on a whiteboard or through presentations and demos
• Experience creating SOWs (Scopes of Work) and other project management artifacts
• Comprehensive 3rd Party integration experience (APIs, etc), including:
• Advanced/Native English level with excellent writing and communication skills
• Excellent problem-solving skills

Nice to Have:

• Experience working with Amazon Web Services or other Cloud platforms - preffered
• Experience working with Amazon Web Services or other Cloud platforms
• Understanding of data structures, reporting solutions and databases
• Working knowledge of Dynamic Content Optimization (DCO) data feeds used to power personalized advertising campaigns.
• Experience leading projects utilizing Agile Methodologies
• Understanding of concepts like Resource-Oriented API Modelling and GraphQL
• Software development experience (Node, Express, React or similar)

What We Will Offer You:

• • Unlimited Vacations
  • Monthly Inflation updates
  • Lunch Credit
  • OSDE 410 as medical insurance
  • English lessons
  • Gym coverage
  • Internet coverage
  • 1 extra paid month for primary & secondary birthing caregivers
  • Learning & Development - Tools and Training
  • Hybrid & flexible working model - nice offices in Parque Chas with endless snacks & beverages
  • Pet friendly office
  • High visibility roles with a tremendous amount of growth potential
  • Global team and cross-company collaboration unlike anywhere else

We're looking for top-notch, passionate developers to be part of our world-class R&D team. If you think you can handle a wide range of technologies, pushing code to production several times a day, working on a different part of our product code with every new task you get, please contact us!

We have a developer centric culture, practice continuous deployment and no code ownership, and deal daily with the most advanced technologies and methodologies in software development, high scalability, and big data.

The Impact You'll Make:

• Participate in designing and developing Innovid’s products in multiple technologies, in a no-code ownership environment
• Design and develop modules for a high-end product that processes billions of transactions a day
• Deploy your code to production in a continuous manner
• Be responsible for the well-being of your application in production
• Work with product managers to define, prioritize and finalize features
• Carry out full-stack development

What You'll Bring to Us:

• +4 years of Software development experience in highly dynamic environments
• Advanced English (speaking, reading, writing and listening)
• A B.Sc. in computer science or a related discipline 
• Good knowledge of SQL
• Experience with development of online, cloud based SaaS products – an advantage
• Experience with Big Data development – an advantage
• Experience with web server or client side development – an advantage
• Experience with Linux in a production environment – an advantage
• Experience in Java, Scala, Python, TypeScript – an advantage
• Experience with large scale performance issues and database work – an advantage
• Must have a passion for technology and quality
• Good analytical and communication skills

To support our continuous growth, we are looking for a bilingual Implementations Project Manager to join our team. This is a key customer-facing role responsible for leading the successful implementation of our solutions for clients across different industries. You will work closely with prospects and customers to understand their processes, translate business needs into implementation plans, and ensure our products are delivered effectively and on time. You will also collaborate with the Sales team during the presales process to validate technical solutions and implementation approaches, helping customers understand how our platform can support their operations. This role is ideal for professionals with strong project management experience in software implementations, who enjoy working directly with clients and coordinating cross-functional teams to deliver successful outcomes.

Responsibilities

• Lead end-to-end implementation projects for our ITSM & ITAM solutions, ensuring successful delivery, adoption, and customer satisfaction.

• Act as the main point of contact for customers during implementation, managing expectations, timelines, and project scope.

• Translate customer requirements into clear implementation plans, configurations, and project milestones.

• Deliver product demonstrations, technical validations, and proofs of concept when required during the sales process.

• Collaborate with Sales Representatives throughout the sales cycle, supporting RFIs, RFPs, and solution validation from both a technical and implementation perspective.

• Coordinate internally with Product, R&D, and Customer teams to resolve complex implementation challenges.

• Produce documentation and guidelines that help customers configure and adopt the platform effectively.

• Identify opportunities to improve implementation processes, methodologies, and best practices.

Qualifications

Do not hesitate in applying if you:

• Have experience managing software implementation projects, ideally in SaaS environments.

• Are comfortable working directly with customers and stakeholders throughout the lifecycle of a project.

• Have strong project management, planning, and communication skills.

• Are analytical and enjoy translating business needs into practical solutions.

• Have experience working with ITSM, ITIL, or IT operations processes.

• Have an advanced level of English.

• Have a background in Engineering, Computer Science, or a related field (preferred but not mandatory).

Experience with InvGate products is a big plus.

Our benefits include career development opportunities, English lessons, external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

Please submit your CV in English.

What You’ll Do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Provide product feedback and insights to the business and R&D teams.
• Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
• Being a technical poc for select VIP customers, working closely with the sales and business teams.

What You Have

• Passion for solving customer issues in a fast-paced environment
• 2+ years of experience with technical support / QA / data analysis/development/ technical account management
• Experience in SQL querying and analyzing data
• Knowledge of at least one programming language
• Business Proficiency in English
• Ability to handle communications between clients, internal business teams and engineering teams
• Ability to learn new technologies quickly
• Ability to multitasking and work independently
• Structured and process-oriented

Bonus Points

• Web/Mobile marketing and/or digital advertising experience
• Mobile development / testing (iOS, Android) experience
• Familiar with Big data technologies
• Familiar with working with different APIs
• Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Do you enjoy solving complex technical problems?
AppsFlyer is looking for a technically savvy rock star who understands the value of being customer-oriented, and can deliver exceptional support services to our customer base.

The right candidate should be a natural problem-solver and a strong communicator. This person will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. This role will engaged in cross department projects and strongly influence the product's evolution by providing valuable feedback to help shape the future of our product development.

What you'll do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
• Enrich our client knowledge base with relevant technical information
• Create and lead support improvement processes across the company
• Provide product feedback and insights to the business and R&D teams
• Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
• Being a technical advocate for our VIP customers, working closely with the customer success and business teams

What you have:

• Passion for solving customer issues in a fast paced environment
• 5+ years of experience with technical support / QA / data analysis/ development/ technical account management
• Experience in SQL querying and managing data
• Knowledge of at least one programming language
• Excellent written and verbal communication skills
• Ability to handle communications between clients, internal business teams and engineering teams
• Ability to learn new technologies quickly
• Ability to multitasking and work independently
• Structured and process-oriented

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Background in web/ SDK/ Mobile development or QA
• Familiar with Big data technologies
• Familiar with working with different APIs
• Experienced in LLM and AI Agent

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a Senior Customer Success Manager to join our Argentina office and support a portfolio of Mid Market customers in North America. This is a high-ownership role focused on driving measurable customer value, retention, and growth through product adoption, solving problems proactively, and partnership with sales. 

As a Senior CSM, you act as a strategic advisor and growth partner to your customers while also contributing to the success of the broader Customer Success team. Our CS culture is customer‑obsessed and results‑driven—we coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing.

What You’ll Do:

• Client Value Realization:  drive customer outcomes, and product adoption across your team’s portfolio of customers. Partner with Sales to mitigate client risk and run expansion motions, across Strategic, Enterprise and Mid-Market customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention.  
• Ability to travel 25% onsite to customers and key internal onsites. 
• Own the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America to drive retention and growth.
• Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with senior customer stakeholders to showcase impact and align on goals.
• Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive measurable value realization.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Lead customer issue management by proactively identifying risks, coordinating cross-functional resources, and driving issues through to resolution.
• Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes.
• Act as a mentor and force-multiplier for other CSMs by sharing best practices and contributing to team initiatives.

What You have:

• 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes.
• Strong communication skills with executive, technical, and business audiences.
• Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world.  Understanding of SDK’s, API’s and mobile attribution tools.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high autonomy, ownership, and ability to operate in ambiguity.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Tooling: MMP's, attribution and SaaS marketing/remarketing technologies, including the technical experience required to guide customers through implementation.
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows - from account research and data synthesis to communication and strategic planning.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO