InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. 

To support our continuous growth we are looking for a bilingual Presales & Implementations Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.

Responsibilities:

• Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.
• Validating the solutions offered to prospects, from both a technical and project planning point of view.
• Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.
• Generating documents to make configuration easier including tips around implementation best practices.
• Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.

Qualifications:

Do not hesitate in applying if you... 

• Think analytically
• Hold or are working towards a degree in Engineering or Computer Science
• Have strong communication and negotiation skills
• Enjoy working with clients, have good energy, and are empathetic
• Have previous experience in software implementations and/or Presales, particularly ITSM, ITAM or ITIL
• Are bilingual in English and Spanish

Having previous experience using InvGate products is a big plus!

If you want to know more about us, visit our website: www.invgate.com

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

We are looking for an Email Marketing Operations Specialist (Part-Time, 4 hours per day) who can execute, manage, and optimize our email marketing campaigns and nurturing workflows. The ideal candidate is detail-oriented, technically inclined, and comfortable working with marketing automation platforms to ensure campaigns are deployed accurately and perform effectively.

Your tasks:

• Build and send email campaigns using predefined templates and provided copy.
• Maintain and update nurturing sequences to ensure they remain accurate and relevant.
• Manage audience segmentation in collaboration with Demand Generation and sales operations teams.
• Ensure proper setup of campaigns, including links, formatting, and tracking parameters.
• Monitor campaign performance and nurturing flows.
• Report on key email metrics such as open rates, click-through rates, and conversions
• Identify and flag inconsistencies, errors, or improvement opportunities in campaigns.
• Support ongoing optimization of email workflows and automation processes.

The ideal candidate:

• Has experience working with email marketing platforms such as ActiveCampaign and/or HubSpot.
• Has previous experience in email marketing, marketing operations, or a related role.
• Is highly detail-oriented and able to follow structured processes accurately.
• Has a basic understanding of email marketing metrics and performance analysis.
• Is comfortable working with data, segmentation and marketing automation tools.
• Demonstrates curiosity and willingness to learn and improve technical skills.
• Can work collaboratively with cross-functional teams (Marketing, Demand Gen, Sales Ops).
• Is organized and capable of managing multiple campaigns simultaneously.

We offer real opportunities for professional development, fully covered English classes, technical training both in-house and at educational centers, top-tier health insurance, a fixed amount for purchases in the food sector, reimbursement for remote work, and extended vacation and paternity leave.

Our office is located in Belgrano, CABA. This position is Hybrid, requiring office attendance at least twice a week.

To support our continuous growth, we are looking for a bilingual Implementations Project Manager to join our team. This is a key customer-facing role responsible for leading the successful implementation of our solutions for clients across different industries. You will work closely with prospects and customers to understand their processes, translate business needs into implementation plans, and ensure our products are delivered effectively and on time. You will also collaborate with the Sales team during the presales process to validate technical solutions and implementation approaches, helping customers understand how our platform can support their operations. This role is ideal for professionals with strong project management experience in software implementations, who enjoy working directly with clients and coordinating cross-functional teams to deliver successful outcomes.

Responsibilities

• Lead end-to-end implementation projects for our ITSM & ITAM solutions, ensuring successful delivery, adoption, and customer satisfaction.

• Act as the main point of contact for customers during implementation, managing expectations, timelines, and project scope.

• Translate customer requirements into clear implementation plans, configurations, and project milestones.

• Deliver product demonstrations, technical validations, and proofs of concept when required during the sales process.

• Collaborate with Sales Representatives throughout the sales cycle, supporting RFIs, RFPs, and solution validation from both a technical and implementation perspective.

• Coordinate internally with Product, R&D, and Customer teams to resolve complex implementation challenges.

• Produce documentation and guidelines that help customers configure and adopt the platform effectively.

• Identify opportunities to improve implementation processes, methodologies, and best practices.

Qualifications

Do not hesitate in applying if you:

• Have experience managing software implementation projects, ideally in SaaS environments.

• Are comfortable working directly with customers and stakeholders throughout the lifecycle of a project.

• Have strong project management, planning, and communication skills.

• Are analytical and enjoy translating business needs into practical solutions.

• Have experience working with ITSM, ITIL, or IT operations processes.

• Have an advanced level of English.

• Have a background in Engineering, Computer Science, or a related field (preferred but not mandatory).

Experience with InvGate products is a big plus.

Our benefits include career development opportunities, English lessons, external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Partner Account Manager focused on the development and growth of our market.  This is a business role in which you will report directly to the Latin America (LATAM) Director of Channels and Alliances.

As a  Partner Account Manager, you will work to create activities and processes that promote InvGate´s offerings, develop and further grow our successful partner ecosystem. 

Your tasks will include:

• Managing the full end-to-end process for a set of partners to develop the business in your territory.
• Recruiting, and enabling new partners in this rapidly growing market-space.
• Creating and developing a business plan that will generate a long-time relationship.
• Working with Sales and Marketing to identify and develop new business opportunities (pipeline generation).
• Providing support on management forecasts, close deals, record sales activity, and track customer data using company-standard systems and tools like forecasts and KPIs.
• Encouraging new partners to adopt and promote our products and solutions.
• Sporadic travels and on-site visits to Partners and/or clients. 

Do not hesitate to apply if you:

- are a motivated and practical person, passionate for success.

- have experience working in international sales and business development in a partner ecosystem.

- have solid understanding of the channel landscape.

- are able to work with partners as well as with a broad range of internal stakeholders.

- have solutions selling experience, from understanding the end customer industry scenario to their specific needs and problems.

- have an advanced/bilingual level of English.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

This position will be Hybrid, requiring attendance to our Belgrano, CABA office at least twice a week.

A InvGate é uma empresa SaaS em rápido crescimento que desenvolve produtos para gestão de TI e automação de serviços, utilizados por clientes em mais de 60 países, em setores como bancos, e-commerce, educação e tecnologia.

Para apoiar nosso crescimento contínuo, estamos buscando um(a) Senior Partner Account Manager com foco no desenvolvimento e crescimento do mercado brasileiro. Trata-se de uma posição sênior e estratégica, na qual você atuará como responsável e owner do canal de parceiros no Brasil, com alto nível de autonomia e responsabilidade sobre resultados.

Como Senior Partner Account Manager, você será responsável por criar atividades e processos que promovam as soluções da InvGate, além de desenvolver, expandir e fortalecer nosso ecossistema de parceiros no Brasil.

Suas responsabilidades incluirão:

• Gerenciar o processo completo end-to-end para um portfólio de parceiros, impulsionando o desenvolvimento do negócio em seu território.
• Ser responsável pela estratégia, performance e crescimento de receita do canal de parceiros no Brasil, atuando como dono(a) do resultado.
• Recrutar, habilitar e desenvolver parceiros estratégicos neste mercado em rápido crescimento.
• Criar e executar planos de negócios conjuntos com parceiros, com foco em relacionamentos de longo prazo, geração de pipeline e crescimento sustentável.
• Trabalhar de forma transversal com as equipes de Vendas e Marketing para identificar e desenvolver novas oportunidades de negócio.
• Apoiar previsões gerenciais, fechamento de negócios, acompanhamento de resultados e registro de atividades de vendas, utilizando os sistemas e ferramentas padrão da empresa (forecasts, KPIs, CRM).
• Incentivar parceiros a adotarem, posicionarem e promoverem os produtos e soluções da InvGate.
• Realizar viagens pontuais e visitas presenciais a parceiros e/ou clientes, conforme necessário.
  
  

Não hesite em se candidatar se você:

• É uma pessoa sênior, prática, proativa e orientada a resultados.
• Possui experiência sólida em vendas internacionais, desenvolvimento de negócios ou gestão de parceiros em um ecossistema de canais.
• Tem um entendimento consistente do modelo de canais e do mercado brasileiro.
• Consegue atuar com alto nível de autonomia e influenciar stakeholders internos e externos sem relação hierárquica.
• Possui experiência em venda de soluções, desde o entendimento do contexto da indústria do cliente final até suas necessidades e desafios específicos.
• Possui inglês ou espanhol em nível avançado ou fluente (fluência em pelo menos um desses idiomas é obrigatória).
  
  

O que oferecemos

• Uma posição estratégica com alto impacto no crescimento da empresa.
• Autonomia e visibilidade regional.
• Oportunidades de desenvolvimento profissional em um ambiente internacional.
• Aulas de inglês, treinamentos técnicos internos e externos, entre outros benefícios.

We are looking for a Performance Marketing Manager to lead and coordinate InvGate’s paid media strategy and execution. This role will own the planning, execution, optimization, and performance analysis of all paid acquisition campaigns, working closely with our external paid media agency and internal teams (Content, Design, RevOps, and Product Marketing).

This position moves beyond campaign execution — it requires strategic thinking, performance ownership, and cross-functional coordination to drive measurable pipeline and revenue growth.

Key Responsibilities

Paid Media Strategy & Planning

• Define paid media strategy aligned with revenue and pipeline goals.
  
  
• Allocate and optimize budget across channels (Google, LinkedIn, display, retargeting, etc.).
  
  
• Identify testing opportunities (audiences, messaging, offers, channels).
  
  

Agency Management

• Act as the primary point of contact with our paid media agency.
  
  
• Oversee budget allocation, performance, and optimization roadmap.
  
  
• Ensure campaigns align with business priorities and messaging strategy.
  
  
• Challenge and validate agency recommendations with performance insights.
  
  

Campaign Coordination

• Coordinate the creation of landing pages in collaboration with Product Marketing, Content and Design teams.
  
  
• Oversee ad messaging and creative direction.
  
  
• Ensure alignment between ads, landing pages, and funnel stages.
  
  

Performance Tracking & Optimization

• Monitor KPIs (CPL, CAC, ROAS, MQLs, pipeline contribution, etc.).
  
  
• Lead weekly/monthly performance reviews.
  
  
• Identify optimization opportunities and implement improvements.
  
  
• Build reporting dashboards and communicate insights to leadership.
  
  

Experimentation & Growth

• Develop and manage a structured testing roadmap.
  
  
• Improve conversion rates across paid channels.
  
  
• Drive continuous performance improvement.

Requirements

• 4+ years in paid media or performance marketing.
  
  
• Experience managing external agencies.
  
  
• Strong analytical mindset and performance-driven decision making.
  
  
• Experience working with landing page optimization and CRO.
  
  
• Familiarity with B2B SaaS funnels and pipeline metrics.
  
  
• Strong project management and cross-team coordination skills.
  
  
• An Advanced level of English (B2 or higher)

InvGate es una empresa de software que desarrolla tres productos para la gestión y automatización de IT. Estamos presentes en 50 países, y tenemos oficinas comerciales en USA, Chile y México. La empresa es joven, con un clima de trabajo dinámico.

El equipo de PMO está evolucionando hacia un modelo más estructurado, predecible y escalable. Este rol será clave para fortalecer procesos, mejorar la previsibilidad y acompañar la maduración del área hacia una gestión más estratégica.

Responsabilidades:

• Garantizar una gestión eficiente, predecible y trazable de escalaciones y releases.
• Definición e implementación de automatizaciones, reglas y flujos de trabajo. 
• Dar soporte a la gestión diaria de escalaciones de clientes (seguimiento de casos, coordinación de ETAs con Ingeniería). 
• Identificar procesos manuales repetitivos o con riesgo a puntos de falla y proponer / implementar automatizaciones para mejorar eficiencia.
• Colaborar con PMO para priorizar iniciativas de automatización.
• Trabajar con APIs, workflows y herramientas internas para integrar sistemas.
  
  

Que buscamos: 

• Experiencia en Product Operations, Release Management, Technical Operations.
• Experiencia trabajando con herramientas  como Redmine / OpenProject , Slack (workflows, bots), Sistemas de tickets. Grafana (Deseable).
• Ingles avanzado.

Nuestros beneficios incluyen oportunidades de desarrollo profesional, clases de inglés, capacitaciones técnicas internas y externas, días adicionales de vacaciones y licencia por paternidad, seguro de salud privado de primer nivel, reintegro por trabajo remoto y un bono fijo para compras relacionadas con gastronomía.

Tenemos oficinas en Belgrano, CABA. Dependiendo de tu ubicación, el trabajo será Híbrido o Remoto.

InvGate es una empresa SaaS en constante crecimiento que desarrolla productos destinados al IT management y a la automatización de servicios. Actualmente contamos con clientes en más de 60 países y en industrias tan diversas como bancos, e-commerce, educación y tecnología. 

Para continuar expandiéndonos, buscamos un/a Database Administrator para encargarse de la administración y mantenimiento de nuestras bases de datos (Postgres y MySQL), gestionando su óptima configuración, actualizaciones, uso de recursos y aplicación de buenas prácticas.

La posición interactúa con los equipos de desarrollo y SRE para ayudarlos en el mejor uso de las bases de datos: sugerir cambios en esquema, creación de índices, asistencia en el desarrollo de queries, interpretación de planes de ejecución de consultas.

No dudes en postularte si:

• Disfrutas de trabajar en equipo.
• Sos curioso y te gusta investigar nuevas tecnologías
• Estás comprometido con seguir las buenas prácticas y producir código de calidad.
• Te atraen los desafíos y te gusta resolver problemas!

¿Qué buscamos?

• Experiencia sólida (mínimo 5 años) trabajando con MySQL y/o Postgres
• Conocimientos avanzados de AWS RDS.
• Experiencia en DB Security y Optimización de consultas
• Conocimientos de MSSQL y aplicaciones web serán considerados un Plus

Te ofrecemos oportunidades reales de desarrollo de carrera, clases de inglés cubiertas al 100% y tres semanas de vacaciones pagas. 

At InvGate, we’re continuously growing and working on exciting projects with companies around the world. As part of this growth, we’re always looking to connect with experienced Project Managers who are passionate about delivering high-impact solutions.

We currently have multiple opportunities — both open and upcoming — where strong project management experience is key. While this is not a specific role, it’s a great chance to get on our radar for future positions that match your background and interests.

What we’re looking for

We’re interested in professionals who:

• Have solid experience leading projects end-to-end
• Are comfortable working with cross-functional teams (Product, Engineering, Sales, etc.)
• Have experience in client-facing roles and stakeholder management
• Are proactive, organized, and thrive in dynamic environments
• Have strong communication skills in English (written and spoken)

Experience in software implementations, SaaS environments, or technical project management is a strong plus.

Why join our Talent Community?

By applying, you’ll:

• Be considered for current and future Project Management opportunities
• Get early visibility into new roles as we continue to grow
• Connect with our Talent Team and stay close to InvGate

If you're interested in being part of our journey, we’d love to hear from you — feel free to share your CV with us!

A InvGate é uma empresa SaaS em rápido crescimento que desenvolve produtos para gestão de TI e automação de serviços, utilizados por clientes em mais de 60 países, em setores como bancos, e-commerce, educação e tecnologia.

Para apoiar nosso crescimento contínuo, estamos buscando um(a) Sales & Implementation Engineer bilíngue para se juntar ao nosso time.
Esta é uma posição estratégica e customer-facing, responsável por entender os processos de negócio dos clientes e traduzi-los em soluções eficazes utilizando nossos produtos.

Neste papel, você atuará tanto no suporte técnico ao processo de vendas quanto na implementação das soluções, garantindo que os clientes extraiam o máximo valor das ofertas da InvGate.

Suas responsabilidades incluirão:

• Entregar soluções técnicas para prospects e clientes nas áreas de ITSM e ITAM, incluindo demonstrações de produto, proofs of concept (POCs) e implementações em ambiente produtivo.
• Validar as soluções propostas a prospects, considerando aspectos técnicos e de planejamento de projeto.
• Apoiar os Sales Representatives durante todo o ciclo de vendas, desde RFI e RFP até negociação contratual e fechamento.
• Produzir documentação técnica para facilitar configurações, incluindo boas práticas de implementação.
• Atuar como ponto de interface entre clientes e os times de Produto e P&D (R&D), apoiando a resolução de questões técnicas complexas ou desafios de implementação.
  
  

Não hesite em se candidatar se você:

• Possui perfil analítico e estruturado para resolução de problemas.
• Possui formação completa ou em andamento em Engenharia, Ciência da Computação ou áreas correlatas.
• Tem fortes habilidades de comunicação e consegue explicar conceitos técnicos de forma clara para públicos não técnicos.
• Gosta de trabalhar com clientes, demonstra boa energia, empatia e foco em solução.
• Possui experiência prévia em implementação de software, preferencialmente em soluções de ITSM, ITAM ou frameworks como ITIL.
• Possui inglês ou espanhol em nível avançado ou fluente (fluência em pelo menos um desses idiomas é obrigatória).

O que oferecemos

• Uma posição estratégica com alto impacto no crescimento da empresa.
• Autonomia e visibilidade regional.
• Oportunidades de desenvolvimento profissional em um ambiente internacional.
• Aulas de inglês, treinamentos técnicos internos e externos, entre outros benefícios.

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Sales Development Representative - SDR - to join our commercial team. This role is key to engage and convert potential leads into new clients. Some of the responsibilities include answering and categorizing our inbound leads via multiple channels and providing accurate information about our products and services.

Do not hesitate to apply if you: 

• are Bilingual in English and Spanish
• have strong communication skills and a commercial inclination
• have previous experience in similar roles, specifically with intangible products/services.
• have experience or knowledge in the software and/or hardware management industry is a big PLUS.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

InvGate es una empresa SaaS en constante crecimiento que desarrolla productos destinados al IT management y a la automatización de servicios. Actualmente contamos con clientes en más de 60 países y en industrias tan diversas como bancos, e-commerce, educación y tecnología.

Para continuar expandiéndonos, buscamos un/a Service Delivery Manager para liderar la relación a largo plazo y entrega de nuestras soluciones a un cliente estratégico. Serás el punto de contacto clave, asegurando una implementación fluida, gestionando expectativas y optimizando la colaboración entre equipos internos y el cliente. Si bien el rol se desarrollará de forma Hibrida en nuestra oficina en la Ciudad de México, requierá disponibilidad para viajar al interior del país de forma periódica, para visitas presenciales con el objetivo de fortalecer la relación y garantizar el éxito del proyecto.

Responsabilidades

• Gestionar la entrega de nuestra solución SaaS para un cliente clave, asegurando el cumplimiento de objetivos y plazos.
• Coordinar con equipos internos (producto, ingeniería, ventas, customer success) para garantizar el servicio continuo.
• Actuar como enlace principal entre el cliente y la empresa, comprendiendo sus necesidades y alineando estrategias.
• Supervisar y mitigar riesgos y problemas, proponiendo soluciones y asegurando la continuidad del servicio.
• Monitorear KPIs de entrega, satisfacción del cliente y eficiencia operativa.
• Planificar y ejecutar visitas in situ para fortalecer la relación y mejorar la colaboración con el cliente.
• Garantizar el soporte continuo y la adopción del producto.
  
  

Requisitos

• Experiencia en roles de Delivery Management, Customer Success, Consultoría o Gestión de Proyectos en entornos SaaS.
• Habilidad para coordinar equipos multifuncionales y gestionar proyectos complejos.
• Excelentes habilidades de comunicación y relación con clientes.
• Capacidad para identificar problemas y proponer soluciones estratégicas.
• Disponibilidad para viajar y realizar visitas regulares al cliente.
• Conocimiento en metodologías ágiles y gestión de proyectos es un plus.
• Nivel avanzado de inglés.

InvGate es una empresa SaaS en constante crecimiento que desarrolla productos destinados al IT management y a la automatización de servicios. Actualmente contamos con clientes en más de 60 países y en industrias tan diversas como bancos, e-commerce, educación y tecnología.

Buscamos Ingenieros de Software Full Stack para InvGate Service Management, nuestro producto con más usuarios. Es una herramienta de Gestión de Servicios de IT, que entre otras funcionalidades, cuenta con un motor de workflows para definición de procesos nativos, un cubo OLAP para la creación de reportes y utiliza los últimos avances de LLMs para permitir agent augmentation. Este ingeniero/a de software no se limitará a crear líneas de código, sino que será clave para la expansión del producto, entendiendo las necesidades de negocio, proponiendo y llevando adelante las mejoras necesarias para garantizar la escalabilidad y calidad del producto.

¿Qué buscamos? 

• Experiencia en desarrollo Backend/Full Stack, en cualquier lenguaje (preferentemente PHP).
• Familiarizado con metodologías ágiles. 
• Sólidos conocimientos en Desarrollo Orientado a objetos, patrones de diseño, SOLID, Clean Code entre otros.
• Experiencia haciendo revisión de código de pares.
• Obsesión por la calidad y performance de tu código.
• Conocimiento de seguridad de aplicaciones web y formación académica relacionada (Ingeniería de sistemas, Licenciatura en Ciencias de la computación) serán valorados.

Nuestros beneficios incluyen oportunidades de desarrollo profesional, clases de inglés, capacitaciones técnicas internas y externas, días adicionales de vacaciones y licencia por paternidad, seguro de salud privado de primer nivel, reintegro por trabajo remoto y un bono fijo para compras relacionadas con gastronomía.

Tenemos oficinas en Belgrano, CABA. Dependiendo de tu ubicación, el trabajo será Híbrido o Remoto.

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Bilingual Technical Support Analyst to join our team.

Some of the role's responsibilities include providing technical and functional support to clients worldwide through different channels such as email, tickets, and remote sessions (Teamviewer/Zoom/etc), checking clients' configurations, suggesting improvements and best practices to maximize the platform's efficiency, and working closely with the development and customer success teams to troubleshoot issues.

Do not hesitate to apply if you…

• are fluent in English and Spanish
• enjoy working with clients, providing top-level support
• think analytically
• have strong communication and troubleshooting skills
• have previous experience in technical support for software and/or infrastructure
• are tech-savvy

Having previous experience using InvGate products is a big plus!

We offer real opportunities for professional development, fully covered English classes, technical training both in-house and at educational centers, top-tier health insurance, a fixed amount for purchases in the food sector, reimbursement for remote work, and extended vacation and paternity leave.

Our office is located in Belgrano, CABA. This position is Hybrid for those residing in the AMBA region, requiring office attendance at least twice a week.

InvGate is a fast-growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries across industries such as banking, e-commerce, education, and technology.

As we continue to scale, we are looking for a Program / Transformation Manager to help drive cross-functional initiatives that improve how teams plan, coordinate, and execute work across the organization. This role sits at the intersection of Product, Engineering, and other operational teams, helping structure complex initiatives, improve coordination models, and introduce better visibility and metrics to support decision-making. The focus of the role is not on managing individual teams, but on designing and improving the systems, processes, and practices that enable teams to work more effectively together.

You will work closely with stakeholders across multiple areas to ensure strategic initiatives move forward with greater alignment, predictability, and operational efficiency.

Responsibilities:

Lead cross-functional initiatives

• Lead initiatives that involve multiple teams across Product, Engineering, UX, Data & Cloud, Support, Infrastructure, and other areas.
• Define and drive structured work plans including milestones, dependencies, risks, and success criteria.
• Coordinate stakeholders with different priorities and perspectives to ensure alignment and progress.
• Track initiatives and ensure clear visibility of status, risks, and outcomes across teams.

Improve processes and operating models

• Analyze and document existing workflows and coordination models (AS IS) and propose improved ways of working (TO BE).
• Define and help standardize practices related to:
  • planning and prioritization
  • dependency management
  • cross-team coordination
  • initiative tracking
• Identify opportunities to simplify processes and automate operational workflows.
• Support teams in adopting improved ways of working without taking ownership of their day-to-day operations.

Build metrics and decision-support tools

• Partner with teams to define meaningful metrics and indicators for initiative tracking, operational performance, and outcomes.
• Design and maintain dashboards and reporting frameworks that enable better visibility and reduce manual reporting.
• Ensure metrics and visualizations are clear, actionable, and adapted to different audiences.
• Promote consistent data-driven decision making across initiatives.

Enable visibility and continuous improvement

• Surface progress, blockers, deviations, and risks across initiatives.
• Identify patterns of friction or inefficiencies between teams and workflows.
• Propose improvements based on insights and operational learnings.
• Document agreements, working practices, and coordination guidelines.

Requirements:

• Experience in roles such as Program Manager, Project Manager, PMO, Operations Manager, or Transformation Manager.
• Proven track record leading complex, cross-functional initiatives.
• Experience working closely with both technical and business teams.
• Comfortable operating in dynamic environments with ambiguity and evolving priorities.
• Excellent communication skills, with the ability to work with diverse audiences.
• Experience working in software or technology companies.
• Familiarity with project or ticket management tools such as OpenProject, Redmine, or similar.
• Experience with data visualization tools such as Grafana, Looker, or similar.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.