Who We Are:
At AppsFlyer, we are passionate about empowering businesses to build better products, create exceptional experiences, and drive success through our mobile attribution and marketing analytics platform. With 20 offices across 5 continents, we mirror the diverse and multicultural world we serve.

About The Role

We are seeking a highly skilled and client-focused Solution Architect to join our team in our London office. In this role, you will advise enterprise clients and prospects on how to best leverage our platform to solve mobile attribution challenges. This position is a critical part of the customer journey—owning the technical relationship, driving adoption of our solutions, and shaping strategy through industry insight.

As a key technical expert, you will lead conversations during the pre-sales process, consult on architecture design, guide implementation decisions, and act as the liaison between business needs and technical capabilities. You’ll collaborate cross-functionally, build deep relationships with stakeholders, and contribute feedback to help shape our product roadmap.

What You'll Do

• Collaborate with Sales to scope and propose technical solutions aligned with customer goals
• Lead strategic conversations with clients, providing consultative insights into mobile attribution best practices
• Run product demonstrations, proofs of concept, and respond to RFPs, RFIs, and InfoSec documentation
• Translate complex technical concepts to business stakeholders in a clear, value-oriented way
• Guide client engineering teams through key integration, onboarding and implementation phases
• Partner closely with internal teams across Product, Engineering, and Customer Success to align on delivery and innovation
• Maintain integrations with third-party technologies and troubleshoot advanced issues as needed
• Build trust and rapport with technical and non-technical stakeholders across client organizations
• Represent AppsFlyer at industry events and conferences (optional, but encouraged)
  
  

What You Have

• 2+ years in a client-facing technical role supporting enterprise sales or implementations
• Full professional fluency in English (written and spoken) required.
• Proven success in translating technical requirements into scalable solutions
• Strong communication skills—able to engage effectively with both engineers and senior business stakeholders
• Experience with data-driven systems or platforms (SQL experience a plus)
• Familiarity with SaaS, mobile marketing, or advertising technologies
• Proactive, collaborative mindset with a strategic approach to problem-solving
• Willingness to travel to meet clients and attend events as needed

Bonus Points

• Technical degree or engineering background
• Experience with large-scale data sets or analytics platforms
• Fluency in additional languages 
• Proficiency in at least one programming language

Why Join Us:
We ensure equal opportunities for all our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” - Oren Kaniel, CEO

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a Senior Customer Success Manager to join our Argentina office and support a portfolio of Mid Market customers in North America. This is a high-ownership role focused on driving measurable customer value, retention, and growth through product adoption, solving problems proactively, and partnership with sales. 

As a Senior CSM, you act as a strategic advisor and growth partner to your customers while also contributing to the success of the broader Customer Success team. Our CS culture is customer‑obsessed and results‑driven—we coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing.

What You’ll Do:

• Client Value Realization:  drive customer outcomes, and product adoption across your team’s portfolio of customers. Partner with Sales to mitigate client risk and run expansion motions, across Strategic, Enterprise and Mid-Market customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention.  
• Ability to travel 25% onsite to customers and key internal onsites. 
• Own the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America to drive retention and growth.
• Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with senior customer stakeholders to showcase impact and align on goals.
• Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive measurable value realization.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Lead customer issue management by proactively identifying risks, coordinating cross-functional resources, and driving issues through to resolution.
• Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes.
• Act as a mentor and force-multiplier for other CSMs by sharing best practices and contributing to team initiatives.

What You have:

• 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes.
• Strong communication skills with executive, technical, and business audiences.
• Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world.  Understanding of SDK’s, API’s and mobile attribution tools.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high autonomy, ownership, and ability to operate in ambiguity.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Tooling: MMP's, attribution and SaaS marketing/remarketing technologies, including the technical experience required to guide customers through implementation.
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows - from account research and data synthesis to communication and strategic planning.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO