Job Title:              Loadbank Coordinator

Reports to:          Power Rental Manager – Engine Division

FLSA Status:      Non-Exempt

Division:               HPS

Department:        Hawthorne Power Systems

Location(s):        Rancho Bernardo

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all Loadbank, Transformer, & accessories needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $30.00 - $40.00 per hour

POSITION SUMMARY: 

Under the direct supervision of the Warehouse Supervisor, the Warehouse Associate 1 pulls parts and assists customers with their parts orders in addition to performing other general warehouse duties.

ESSENTIAL FUNCTIONS:

• Perform general warehouse tasks.
• Provide any needed customer assistance.
• Fill orders for customers and shop.
• Stock receipting.
• Deliver parts.
• Order packing.
• General cleaning duties.
• Assists with warehouse rearrangements.
• Locates parts on shelves.
• Bin counts.
• Cycle counts.
• Truck loading and unloading.
• Other duties as assigned by supervisor/manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a valid California Class C Driver’s License with a clean driving record.
• Must have high school diploma or equivalent (or equivalent experience).
• Must be able to obtain a valid forklift certificate.

PHYSICAL DEMANDS:

• Walking and moving about on foot often through uneven terrain.
• Handling: Works with hands.
• Lifting: Raises or lowers miscellaneous equipment parts. Up to 60lbs. daily, frequent exertion.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position If required to perform various functions of the job.
• Climbing: In and out of equipment.
• Vision: Reads work tickets and parts books.
• Talking: Communicates via telecommunications and in person.
• Sitting: Sits in equipment and in vehicles.

ENVIRONMENTAL:

• Noise:   Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
• Exposure: Foul odors, fumes and harsh substances.

ACCOMMODATIONS:  

Reasonable accommodations for essential functions of the position will be considered.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $19.00 - $21.50 per hour

The Opportunity

Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.

What You’ll Do

Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different

This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.

The Opportunity

Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.

What You’ll Do

Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different

This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.

The Opportunity

Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.

What You’ll Do

Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different

This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.

Location: 5690 Industrial Parkway, San Bernardino, CA 92407

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach.  We are targeting a base salary of up to $50,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

The Director of Plant Operations owns end-to-end performance of the plant, including safety, quality, fulfillment, and cost. This role leads a cross-functional leadership team and drives operational excellence in a fast-paced, high-volume food manufacturing environment.

At Home Chef, this isn’t just about running a plant. You’ll play a key role in shaping how we operate, scale, and deliver for our customers every single day. From leading high-impact teams to solving complex operational challenges, this role sits at the center of our business and has a direct line to the customer experience.

You will be responsible for building strong teams, improving performance, and driving consistent execution across all plant functions, while fostering a culture rooted in accountability, collaboration, and continuous improvement.

What You’ll Do

Own Plant Performance & Strategy

• Set and execute the vision and strategy for on-time fulfillment of all production goals
• Lead and develop department leaders across production, warehouse, quality, maintenance, CI, and inventory
• Anticipate and proactively address operational challenges impacting performance
• Partner cross-functionally with corporate teams to remove barriers and drive results
• Ensure staffing plans align with production needs and operational goals

Lead, Develop & Inspire Teams

• Coach and develop leaders to build a high-performing, accountable organization
• Create a culture rooted in Home Chef’s “Customer First” mindset
• Drive employee engagement, retention, and a positive work environment
• Partner with HR to effectively manage employee relations, performance, and talent planning
• Lead regular communication cadences to align teams on performance, priorities, and goals

Drive KPIs & Financial Performance

• Own plant-level financial performance, including cost management and budget adherence
• Establish and drive accountability to key operational KPIs (safety, quality, delivery, cost)
• Develop and execute action plans to improve performance and achieve targets
• Maintain a strong understanding of cost drivers and operational efficiencies

Ensure Operational Excellence & Facility Standards

• Champion a “Safety First, Quality Always” culture across all levels of the organization
• Maintain a clean, organized, and audit-ready facility
• Ensure compliance with GMPs, food safety standards (SQF), and regulatory requirements
• Oversee inventory management practices and WMS implementation
• Drive adoption of tools, systems, and technologies that improve plant performance

Lead Continuous Improvement & Change

• Identify root causes of operational issues and implement sustainable solutions
• Partner with Continuous Improvement teams to deploy and scale initiatives
• Hold teams accountable to standard operating procedures while identifying opportunities to improve them
• Lead change management efforts across processes, systems, and teams

What Success Looks Like

• Consistently delivers on-time fulfillment and production targets
• Builds and develops a strong, accountable leadership team
• Improves key KPIs across safety, quality, cost, and efficiency
• Creates strong alignment between plant operations and corporate partners
• Establishes a culture of ownership, accountability, and continuous improvement

What You Bring

• 10+ years of experience in plant or manufacturing operations, preferably within food production
• Proven experience leading leaders in a high-volume, fast-paced environment
• Strong track record of owning and improving operational KPIs and plant performance
• Experience driving continuous improvement and change management initiatives
• Demonstrated ability to build high-performing teams and positive workplace cultures
• Strong business acumen with the ability to understand and manage cost drivers
• Excellent communication, leadership, and decision-making skills
• Experience with WMS, ERP systems, and standard business tools (Excel, etc.)

More About Us

POSITION SUMMARY: The Sales Operations Coordinator will be responsible for key initiatives related to machinery aftermarket support and sales operations.  

ESSENTIAL FUNCTIONS:

1. Support process improvement, project administration, and perform critical day-to-day operational tasks to include:
   1. Communicate, set up, submit, and track merchandising and other Caterpillar programs and claims.
   2. Administer Prioritized Service Events (PSE) and other sales leads to maximize opportunities, participation, and wins.
   3. Prepare equipment for delivery or pick up and follow up to ensure schedules are kept and updated.
   4. Process customer invoicing by reviewing quotes and other relevant information to ensure accuracy.
   5. Support machinery inventory and ordering by coordinating with other departments and outside vendors, as well as monitoring and updating incoming and outgoing inventory.
2. Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.
3. Prepare inventory, sales, and other relevant reports to keep management and other teams updated.
4. Support Hawthorne’s Digital business as designated by the Corporate Support Services Manager, including key aspects of customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
5. Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.
6. Establish positive working relationships with customers (internal and external).
7. Support various initiatives, programs, and promotions for Hawthorne, including customer and team events.
8. Comply with all company, department, and Caterpillar policies and procedures.
9. Perform and support various other duties and projects assigned to meet company, department, or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Two to five years of industry experience or equivalent combination of education and experience.
2. Experience and/or training in process improvement and project management preferred.
3. Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
4. Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
5. Advanced knowledge of Microsoft Office including Excel and PowerPoint.
6. Must have a high school degree or equivalent, Bachelor’s Degree in Business preferred.
7. Product knowledge in Caterpillar and associated product lines preferred.
8. DBS and/or AS400 experience preferred.
9. Ability to multi-task and establish priorities.
10. Ability to provide excellent customer service.
11. Ability to maintain organization in a changing environment.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $26.00 - $35.00 per hour

JOB DESCRIPTION

Job Title:            Training Instructor

Reports to:        Training Manager

FLSA Status:      Exempt

Division:             HMC

Department:     Training

Location(s):       San Diego

POSITION SUMMARY:   With minimal supervision provides a comprehensive learning and development program for the technical employee that enhances knowledge, skills, and productivity. Develops and designs, organizes and implements and conducts training programs. Champions a continuous learning environment. This role is based in San Diego California, with extensive travel required to Hawaii to conduct technical, operation and maintenance training for customers and technicians, as directed by management.

ESSENTIAL FUNCTIONS:

1. Conduct technical training to include but not limited to applied electrical, engines/powertrain, hydraulics and applied failure analysis,
2. Assists with creating a skills database and tracking training progress.
3. Help coordinate TCDP (Technician Career Development Plan).
4. Helps coordinate skills inventories for employees to identify training gaps (TCDP and HTCP).
5. Designs curricula, class materials and facilitate classes according to the skills inventory results and requests by management.
6. Works with key company personnel in developing class schedules.
7. Attends necessary classes to become proficient within his/her learning plan.
8. Keeps informed with new products and conducts NPI courses.
9. Coordinates alternative training delivery methods such as computer-based training programs, web deliverable training programs and distance learning programs for companywide learning programs.
10. Provides customer training as well as internal training.
11. Conduct safety training as required such as lock out tag out.
12. Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have associate’s degree (AA/AS) or equivalent.
2. Must have minimum 5 years’ technical training experience.
3. Must obtain Caterpillar CIAP certification (Company Supported Program) within two years of employment.
4. Must have proven written and oral communication skills.
5. Must have proven presentation skills with the ability to answer questions of Management, staff, employees or customers.
6. Must have strong organizational, analytical and problem-solving skills.
7. Must be flexible and have a willingness to work within constantly changing priorities with enthusiasm.
8. Must be able to work independently or as a member of a team handling multiple projects and meet demanding deadlines.
9. Must be available for frequent travel to support regional training initiatives.
10. Must have a valid CA Class C Driver’s License, with a clean driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction
6. Standing: Remains in standing position if required to perform various functions of the job
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operate heavy equipment.
9. Talking: Communicates via telecommunications and in person.
10. Sitting: Sits in equipment and vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:        

1. 1. Noise: Works in conditions with constant or intermittent noise.
   2. Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
   3. Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000.00 - $90,000.00 annually

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

POSITION SUMMARY:

With minimal supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours possible, and without rework.

ESSENTIAL FUNCTIONS:

1. In accordance with our Customer Value Agreements (CVA’s), maintains favorable business relationships with customers, suppliers and personnel from other HPS departments.
2. Attends training classes as directed and obtains passing grades in
3. Adheres strictly to HPS safety, housekeeping, credit and other rules, policies and
4. Demonstrates proficiency in reading technical data and schematic
5. Troubleshoots mechanical problems and document on field report.
6. Recommends action to correct the failure or
7. Takes and processes scheduled fluid samples in a timely manner.
8. Diagnoses System and Component
9. Performs Equipment Inspections, Fluid & Filter, changes batteries and Cooling Systems
10. Informs management and other team members of pertinent information such as procedures, policies, changes received from other employees, customers or factory reps if deemed
11. Analyzes all Caterpillar and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
12. Determines if installed monitoring/metering equipment is appropriate for required
13. Performs resistive / reactive load testing of
14. Defines, documents and performs system level surveys and audits for engine and support systems and assure installed equipment performs as required by contract

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid California Class C Drivers
2. Minimum two (2) years experience in the repair and maintenance of / EPG/ Marine power generation equipment.
3. Working knowledge of testing
4. Basic diagnostics and troubleshooting of
5. High school graduate or E.D. or can provide verification of all formal classroom study or hands on experience related to Genset repairs.
6. Furnish mechanics hand tools and sufficient test tooling to perform diagnostics on Caterpillar
7. Must have excellent verbal and written communication skills, and be able to document and record site and equipment conditions, prepare written work procedures, and work scope documents. Ability to prepare final reports suitable for presentation to end user.
8. Proficient in computer skills such as Microsoft Word, Excel, Access, CAT ET and SIS, and able to work with related computer programs associated with system controllers and devices.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven
2. Hands/arms operating equipment, hand and power
3. Handling: Works with
4. Lifting: Raises or lowers miscellaneous equipment parts and Lifts up to 60 lbs. with frequent exertion.
5. Reaching: Extends hands and arms in any
6. Stooping: Bends body downward and forward by bending at knees or
7. Standing: Remains in standing position if required for certain repair or maintenance
8. Climbing: In and out of
9. Vision: Reads work tickets, parts and service books and operate heavy
10. Talking: Communicates via telecommunications and in
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
12. Sitting: Sits in equipment and
13. Lying: Lies in prone position under vehicles and

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent
2. Temperatures/Weather: Works outside and in shop with variations of temperature and
3. Exposure: Foul odors, fumes and harsh

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $34.00 - $42.00 per hour

Job Title:                 Lube Technician

Reports to:             Field Service Manager

FLSA Status:           Non - Exempt

Division:                  HMC

Locations:               HMC

POSITION SUMMARY: 

Under the general supervision of the Field Service Manager, this position exists to drive a lube truck and performs off-site lubrication by servicing, completing preventive maintenance work on heavy equipment; performing minor mechanical field repairs on equipment; maintaining records and preventive maintenance schedules for assigned equipment.

ESSENTIAL FUNCTIONS:

1. Drives a lube truck to various locations and performs servicing on diesel powered vehicles and equipment by fueling, lubricating, changing oil, changing air and oil filters, and checking and adding fluids, including windshield washers, transmissions, cooling systems, brakes, and differentials.
2. Performs all requirements found in any Caterpillar Lubrication & Maintenance Guide.
3. Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on brake adjustments, leak repairs, removal and installation of radiators and thermostats and replacing hoses, fan belts, alternators, regulators, and batteries.
4. Makes any necessary adjustments on engines as well as to the components in the various systems.
5. Replaces heavy equipment components including grader blades and cutting edges.
6. Provides mechanical preventive maintenance information by answering questions and requests.
7. Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.
8. Maintains safe and clean working environment by complying with procedures, rules and regulations.
9. Makes warranty recommendations and reports in representation of a CAT product.
10. Maintains quality service by following organization standards.
11. Maintains technical knowledge by attending educational workshops; reviewing publications.
12. Contributes to team effort by accomplishing related results as needed.
13. Performs other duties as assigned.

EQUIPMENT/TOOLS REQUIRED: 

Provide basic set of mechanics hand tools.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. 1. Must have a high school diploma or equivalent with a minimum of two-year’s experience in performing servicing, preventative maintenance, vehicle and equipment inspection work including mechanical repairs on automotive or diesel equipment vehicles; or equivalent combination of education and experience. 
   2. Ability to multi-task and establish priorities. 
   3. Must have good verbal and written communication skills and proper business etiquette; customer service aptitude. 
   4. Ability to work in a team environment and possess a positive attitude. 
   5. Must have a valid Class “C” California State Drivers’ License with a clean driving record, Class "B" Drivers' License preferred. 
   6. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment. 
   7. Note: Some high dollar tooling is supplied by Hawthorne.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Handling: Works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools. Lifts up to 60 pounds. Frequent exertion.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operate heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
12. Sitting: Sits in equipment and vehicles.
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL CONDITIONS:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Foul orders, fumes and harsh substances.

ACCOMMODATIONS:  Reasonable accommodations for essential functions of the position will be considered.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $33.00 - $35.97 per hour

POSITION SUMMARY:  

The Service Communicator ensures effective communication, profitability and reputation of Main, CRC, Hydraulic, Field & Weld service shops by providing timely, accurate, and customer-approved estimates, proformas, & invoices for internal, revenue and warranty repair work. The Communicator will document estimates and the necessary repair work according to established industry standards and CAT regulations. The Communicator will have a working knowledge of the equipment industry, an aptitude and interest in equipment repair, strong administrative, organizational and computer skills as well as exceptional interpersonal skills.

ESSENTIAL FUNCTIONS:

1. Provides effective and timely communication to both internal and external customers.
2. Provides customers with repair updates in a manner to meet customer expectations and loyalty.
3. Has an in-depth knowledge of operational guidelines regarding parts, labor and miscellaneous charges for revenue, internal and warranty repairs.
4. Provides and updates accurate quotes to both internal and external customers throughout the repair process.
5. Ensures approval is given for all parts, labor and miscellaneous charges by the customer during the repair process.
6. Accurately opens work orders including all related codes for internal and external work orders.
7. Provides standard hours for every segment that a technician is assigned.
8. Participates in daily shop walks, meeting with lead(s)/supervisors/managers to ensure communication flow.
9. Communicates with the credit department to ensure payment
10. Ensures service reports matches repairs completed before billing.
11. Accurately prepares and provides customers a proforma/invoice in a timely manner.
12. Maintains assigned WIP in a manner to align with department Metrics (Last Date of Labor).
13. When available utilizes standard jobs and prototypes.
14. If applicable schedule jobs to techs as needed.
15. Provides the customer service required to score a 10 on the Daniel Surveys.
16. Performs the position with pride and professionalism while following Hawthorne’s Code of Conduct.
17. Perform other duties as directed by the Service Management Team.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have three (3) to five (5) year’s general office experienc
2. Must have three (3) to five (5) years of customer service, relationship building and/or Sales experien

1. Three (3) to five (5) years of heavy equipment parts/service experience preferred.
2. PC skills are require
3. Must have great communication skills.
4. Bilingual preferred
5. Strong work ethic, flexibility, ability to work at a fast pace and under pressur

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Handling: Picks up items, helps or works with hands.
3. Lifting: May lift up to 25 lbs..
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position. If required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads computer screens, work tickets and parts books.
9. Talking: Communicates via telecommunications and in person.
10. Sitting: Sits in equipment and in vehicles

ENVIRONMENTAL:

1. Noise: May work in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment
3. Exposure: Foul odors, fumes and harsh substances.

ACCOMMODATIONS:   

Reasonable accommodations for essential functions of the position will be considered.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $28.00 - $37.00 Per Hour

 POSITION SUMMARY:       The General Manager - Machine Sales will be responsible for building strong relationships with customers and proving the best customer experience. This position will also be responsible for forecasting, managing and delivering the company's machinery sales equipment Annual Business Plans, achieving market share (PINS) and financial performance targets.  This position, in collaboration with Credit/Finance, Product Support/Service, will deliver excellence in customer experience and revenue growth.

ESSENTIAL FUNCTIONS:

1. Work closely with customers to support their needs and provide solutions.
2. Oversee machine sales through the respective management teams in San Diego and the Pacific Islands and support the teams to achieve annual growth targets.
3. Establish appropriate levels of sales coverage for the territory and position team to achieve customer experience goals.
4. Manage on-board and off-board technology solutions to provide customers with options for improved site management.
5. Engage with SITECH to expand technology offerings and site solutions for customers.
6. Engage with Caterpillar to develop go-to-market strategies.
7. Effectively supervise the sales team's performance and their territory assignments.
8. Coach and develop sales and machine operator training teams. Manage quarterly SalesPro scorecard and develop individual learning plans.
9. Gather, communicate, and respond to market intelligence - develop solutions to counteract competitive activity and achieve business plan.
10. Interface with Inventory Manager to establish retail levels, asset turnover strategy for all locations.
11. Coordinate and administer Caterpillar programs. Interface with the District Reps and Caterpillar in a way that optimizes their engagement and participation as it relates to supporting our goals.
12. Work with Marketing to ensure we are actively marketing, advertising, and connecting with customers effectively on campaigns and to provide solutions.
13. Promote, sell, and secure new business, including major accounts.
14. Direct the demonstration of products and services and assist prospects in the selection of those best suited to their needs.
15. Work with the team to establish used equipment growth strategy and execution plan.
16. Conduct any other duty deemed necessary by the Vice President.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have High School Diploma or Equivalent. College Degree preferred.
2. Must have 10 years minimum experience in sales within the earthmoving industry.
3. Must have management experience.
4. Excellent interpersonal skills.
5. Must have a positive attitude and be a self-starter.
6. Must be organized and a good planner.
7. Ability to set and meet goals.
8. Experience with Microsoft Office suite.
9. Caterpillar Dealer Management Experience preferred.
10. PC skills required.
11. Must have a valid California Class C Drivers License.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling:  Seizes, helps or works with hands.
3. Lifting:  Lifts no more than 25 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or                                         waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking:  Communications by phone and in person.
9. Sitting:  Sits at desk.  Sits for long periods of time.
10. Climbing:  Climb on and off earthmoving machines.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment and also travels to job sites.

 Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $150,000 - $180,000 annually; Bonus eligible

POSITION SUMMARY:   

Under limited supervision of the General Service Manager-Machinery, this position acts as a liaison between the dealership and Caterpillar. The Technical Communicator will communicate with Caterpillar and relay any pertinent information as needed to the customers and the dealership. 

ESSENTIAL FUNCTIONS:

1. Keep personnel informed of the latest updates from Caterpillar by maintaining a Technical Library and distributing technical information within the organization.
2. Develop and maintain Caterpillar contacts to ensure a point of contact for all CAT product updates.
3. Provide excellent customer support that includes troubleshooting, providing logical and timely response to customer technical problems and questions, and representing our customers in relaying product concerns to Caterpillar.
4. Accurately provide timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
5. Identify components likely to be involved using standard reference if given an operator’s complaint. Gather and report all requested data including production codes if given a specific product failure. Identify the correct factory service engineering contact to resolve if given a specific product problem. Describe failure verbally and in writing if given a failed part.
6. Administer the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
7. Will go out in the field as needed to ensure the latest updated information is communicated to the Parts and Sales departments.
8. Determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
9. Implement effect of specific application or user maintenance practices on performance.
10. Make inspections and generate reports of deficiencies for user or for factory.
11. Measure scheduled oil sampling results and makes recommendations to user as needed.
12. Take into consideration Dealer and factory liability when reporting and investigating an accident.
13. Review warranty claims and shipment of iron if needed and determines applicability of Caterpillar warranty.
14. Provide product information to Caterpillar, assisting CAT in justifying change, developing and maintaining contacts with product groups, assist in product testing, and providing timely feedback to product groups.
15. Administer and maintain ongoing log of product problems and actions that were needed to resolve.
16. Provide technical assistance and training for the customer.
17. Contribute to team effort by accomplishing related results as needed.
18. Perform other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent, or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
2. AA degree from a trade school preferred.
3. Must have two (2) years general office experience.
4. Minimum five (5) years experience working in a Caterpillar Dealer service department as a technician and technical correspondents/field service.
5. Must have a valid CA Class C Driver’s License with a clean driving record.
6. Must have working knowledge of the Microsoft Office Suite.
7. Proficient with Caterpillar service computer programs.
8. Demonstrate excellent communication skills both verbal and written.
9. Ability to work in team environment and possess positive attitude.
10. Available to travel and attend out of state meetings as required.
11. Ability to multitask and establish priorities.
12. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot often through uneven terrain.
2. Handling: Picks up items, helps or works with hands.
3. Lifting: Up to 60lbs.  Daily; frequent exertion.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position.  If required to perform various functions of the job.
7. Climbing: In and out of equipment and operated heavy equipment.
8. Vision: Reads work tickets, parts and service books.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment, vehicles, and at desk for long periods of time.
11. Driving: Drives company vehicle to and from jobsites.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works indoors and outdoors with variations of temperature and weather conditions.
3. Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000 - $100,000 annually

POSITION SUMMARY: As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
5. Effectively communicate with peers, leads and other staff members.
6. Organize a job in a logical and economical sequence.
7. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
8. Order parts through DBS (Dealer Business System).
9. Enter your labor time daily (DBS).
10. Perform assigned work within the communicated time quoted/flat rated.
11. Conduct customer training in proper use of Caterpillar equipment as needed.
12. Complete assigned jobs to meet flat rate times with minimal to no rework.
13. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
14. Attend toolbox meetings as required.
15. Adhere to all company policies.
16. Follow contamination control and OSHA/MSHA rules and regulations.
17. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
18. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent
2. Prefer to have one of the following.
   • Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level One Technician program
3. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
4. Ability to provide accurate information to lead/supervisor for quoting.
5. Ability to adapt to changes in the work environment;
   • Manages competing demands;
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events.
6. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
7. Ability to work unsupervised efficiently and be part of a team environment.
8. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
9. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
10. Possess basic computer knowledge and ability to use service software required in position.
11. Must have valid California Driver’s License with a clean record.
12. Shop Requirements: Valid California Class “C” driver’s license.
13. Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
14. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
15. Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operates heavy equipment.
9. Talking: Communicates via telecommunications, in writing, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

 ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.  

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00-$50.00 per hour

POSITION SUMMARY: As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
5. Effectively communicate with peers, leads and other staff members.
6. Organize a job in a logical and economical sequence.
7. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
8. Order parts through DBS (Dealer Business System).
9. Enter your labor time daily (DBS).
10. Perform assigned work within the communicated time quoted/flat rated.
11. Conduct customer training in proper use of Caterpillar equipment as needed.
12. Complete assigned jobs to meet flat rate times with minimal to no rework.
13. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
14. Attend toolbox meetings as required.
15. Adhere to all company policies.
16. Follow contamination control and OSHA/MSHA rules and regulations.
17. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
18. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent
2. Prefer to have one of the following.
   • Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level One Technician program
3. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
4. Ability to provide accurate information to lead/supervisor for quoting.
5. Ability to adapt to changes in the work environment;
   • Manages competing demands;
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events.
6. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
7. Ability to work unsupervised efficiently and be part of a team environment.
8. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
9. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
10. Possess basic computer knowledge and ability to use service software required in position.
11. Must have valid California Driver’s License with a clean record.
12. Shop Requirements: Valid California Class “C” driver’s license.
13. Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
14. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
15. Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operates heavy equipment.
9. Talking: Communicates via telecommunications, in writing, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

 ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.  

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00-$50.00 per hour

POSITION SUMMARY:

Without supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary and without re-work. As directed this position will entail, estimating work orders and preparing written quotes for submission to the Lead Person or Service Supervisor. Will troubleshoot mechanical problems in Caterpillar and other products.

ESSENTIAL FUNCTIONS:

1. Troubleshoots mechanical issues in Caterpillar and other manufacturer’s products.
2. Makes warranty recommendations and prepare reports when performing warranty service jobs.
3. Reconditions or overhauls major components to manufacturer’s specifications.
4. May assist other team members with creating parts lists for projects or overhauls.
5. Recommends action to correct the failure or problem.
6. Adheres strictly to HPS safety, housekeeping, credit and other rules, policies and procedures.
7. Maintains a favorable business relationship with customers, suppliers and personnel from other HPS departments.
8. Takes scheduled fluid samples and performs fluid maintenance.
9. Uses all test and diagnostic equipment to diagnoses system and component failures and make adjustments to engines and systems.
10. Performs equipment condition reporting.
11. Informs management and other team members of pertinent information such as procedures, policies, changes which is received from other employees, customers or factory reps if deemed appropriate.
12. Analyzes all Caterpillar and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
13. Demonstrates proficiency in reading technical data and schematic drawings.
14. Supports other departments within the Power Systems Division with various projects ranging from preventative maintenance to overhauls.
15. Conducts customer training in proper use of engine or generator equipment.
16. Performs mounting system and alignment checks and adjustments.
17. Sets up and records vibration data for analysis, be able to review data and make corrective actions.
18. Perform plumbing, generator alignment and D.C. electric repairs.
19. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
20. Completes training classes as directed and obtains passing grades in all.
21. Adhere to timekeeping policies and procedures
22. Adhere to secure reporting policies and procedures
23. Other Duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid California Class C Driver’s License and a clean driving record.
2. Minimum or equivalent of ten (10) years experience in the repair or maintenance of Industrial / Electrical Power Generation/ Marine power generation equipment
3. Expertise in all phases of Caterpillar service operation.
4. Full and positive knowledge of the Caterpillar product line.
5. High school graduate or equivalent (i.e. G.E.D) or can provide verification of formal classroom study or hands on experience related to related equipment repairs.
6. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical, and electronic systems on Caterpillar equipment.

NOTE:  Some high dollar value tooling is supplied by Hawthorne Machinery Co.

PHYSICAL DEMANDS:

1. Mobility: Ability to walk and move about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Handling: Works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools. May lift up to 50 lbs. with frequent exertion.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operate generator/industrial engine equipment.
10. Talking: Communicates via telecommunications and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
12. Sitting: Sits in equipment and vehicles.
13. Lying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.

1. Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $48.00 - $52.00 per hour

POSITION SUMMARY: 

With very little or no supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. This position requires work to be completed within 110% of any Flat Rate times that are established as targets.

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.

1. Perform new and used equipment start-up for delivery to end-user.

1. Effectively communicate with peers, leads and other staff members.
2. Organize a job in a logical and economical sequence.
3. Utilize Cat Interact and ServiceLink (computer programs) and other online tools as required.
4. Enter labor time daily (ServiceLink).
5. Perform assigned work within the communicated time quoted/flat rated.
6. Conduct customer training in proper use of Caterpillar and other equipment as needed.
7. Complete assigned jobs to meet flat rate times with minimal to no rework.
8. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
9. Attend toolbox meetings as required.
10. Adhere to all company policies.
11. Follow contamination control and OSHA/MSHA rules and regulations.
12. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
13. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.   
2. Prefer to have one of the following.
   1. Minimum (10) years of experience in the repair of Caterpillar or other heavy equipment products.
   2. Successful completion of Level Two Technician program
   3. Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
3. Expert working knowledge of hydraulics and powertrains.
4. Proficient in the repairs of electrical and electronic systems.
5. Ability to provide accurate information to lead/supervisor for quoting.
6. Adapts to changes in the work environment;
   1. Manages competing demands;
   2. Changes approach or method to best fit the situation;
   3. Deals with frequent change, delays, or unexpected events in a professional manner.
7. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
8. Ability to work unsupervised efficiently and be part of a team environment.
9. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
10. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
11. Possess basic computer knowledge and ability to use service software required in position.
12. Must have valid California Driver’s License with a clean record.

Shop Requirements: Valid California Class “C” driver’s license.

Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.

1. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.

NOTE: Some high dollar value tooling is supplied by Hawthorne.

1. Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion.
4. Raises or lowers miscellaneous equipment parts and tools.
5. Handling: Works with hands.
6. Reaching: Extends hands and arms in any direction.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Sitting: Sits in equipment and in vehicles.
12. Stooping: Bends body downward and forward by bending at knees or waist.
13. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
14. Laying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:          

Noise: Works in conditions with constant or intermittent noise.

Temperatures/Weather: Works in a warehouse and outside with variations of temperature and weather.

Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $45 - $60 per hour

POSITION SUMMARY: With very little or no supervision, the Machine Service Technician 3 - Field will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. The Machine Service Technician 3 - Field requires work to be completed within 110% of any Flat Rate times that are established as targets. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Perform all requirements outlined in Grade Levels III and IV.
3. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
4. Perform Caterpillar updates as directed by Caterpillar, Inc.
5. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
6. Perform new and used equipment start-up for delivery to end-user.
7. Effectively communicate with peers, leads and other staff members.
8. Organize a job in a logical and economical sequence.
9. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
10. Order parts through DBS (Dealer Business System).
11. Enter labor time daily (DBS).
12. Perform assigned work within the communicated time quoted/flat rated.
13. Conduct customer training in proper use of Caterpillar and other equipment as needed.
14. Complete assigned jobs to meet flat rate times with minimal to no rework.
15. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
16. Attend toolbox meetings as required.
17. Adhere to all company policies.
18. Follow contamination control and OSHA/MSHA rules and regulations.
19. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
20. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.   
2. Prefer to have one of the following.
   • Minimum (8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level Two Technician program
   • Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
3. Expert working knowledge of hydraulics and powertrains.
4. Proficient in the repairs of electrical and electronic systems.
5. Ability to provide accurate information to lead/supervisor for quoting.
6. Adapts to changes in the work environment;
   • Manages competing demands;  
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events in a professional manner.
7. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
8. Ability to work unsupervised efficiently and be part of a team environment.
9. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
10. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
11. Possess basic computer knowledge and ability to use service software required in position.
12. Must have valid California Driver’s License with a clean record.
    • Shop Requirements: Valid California Class “C” driver’s license.
    • Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
13. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
14. Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hand/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion.
4. Raises or lowers miscellaneous equipment parts and tools.
5. Handling: Works with hands.
6. Reaching: Extends hands and arms in any direction.
7. Standing: Remains in standing position if required for certain repair or maintenance work.                                  
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Sitting: Sits in equipment and in vehicles.
12. Stooping: Bends body downward and forward by bending at knees or waist.
13. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
14. Laying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.  

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $45.00-$60.00 per hour

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – San Bernardino, CA

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our San Bernardino Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $17/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: San Bernardino, CA

Morning shift hours: 

DG (Sunday - Thursday 7:00 AM - 3:30 PM)

DQ (Tuesday - Saturday 7:00 AM - 3:30 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more acurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POSITION SUMMARY: With minimal supervision, performs duties as assigned by management in commissioning, startup, testing and adjusting, repair and maintenance, and/or rebuilding of electrical equipment, engines, generators in the field, in a safe and efficient manner.  This position will also be responsible for working on projects from start to finish, planning and the laying out the work details as required.

ESSENTIAL FUNCTIONS:

1. Adheres strictly to all Hawthorne’s safety, housekeeping, credit, and other rules, policies and procedures.
2. Maintains a favorable business relationship with customers, suppliers, and personnel from other departments.
3. Conducts customer training in proper use of electrical equipment.
4. In collaboration with sales reps, identifies revenue growth opportunities.
5. Performs new and used equipment start-up for delivery to end-user.
6. Troubleshoots electrical problems in Caterpillar and allied products.
7. Completes all required work order related documentation in a timely manner and per job requirements.
8. Makes warranty recommendations and prepares reports when performing warranty service jobs.
9. Troubleshoots capabilities including relay calibrations, use of load and power quality recording instrumentation, infrared scanners, medium voltage breaker, and switchgear testing.
10. Tests and troubleshoots complex electrical systems, moderately complex relay systems, and power metering.
11. Tests, calibrates, and repairs safety devices and switching equipment as part of generator support systems. 
12. Performs A.C. and D.C. electrical troubleshooting and repairs.
13. Attends training classes as directed and obtains passing grades in all.
14. Implements all NFPA 70E arc flash standards and the correct use of all related PPE.
15. Diagnoses system and component failures.
16. Handles Equipment Condition Reporting.
17. Analyzes all Caterpillar/Allied products and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
18. Performs installation surveys and defines corrective actions needed to assure proper systems functions. 
19. Performs infrared thermography including detailed reports on findings and action.
20. Performs and records generator insulation tests.
21. Performs resistive/reactive load testing of generators.
22. Makes wiring connections and power up checks on EPG installations and field adjustments and setting changes based on actual system performance, including voltage regulators, governors, load and VAR sharing devices.
23. Defines, documents and performs system level surveys and audits, based on coordination study and support systems, and ensure installed equipment performs as required by contract documentation.
24. Removes, installs, reconditions, repairs engines, and makes necessary adjustments on the engine as well as to the components in the various systems, such as water pumps, fuel pumps, turbochargers, generators, compressors, coolers, carburetor, and cylinder heads.
25. Contributes to team effort by accomplishing related results as needed.
26. Conducts other duties as assigned by the reporting Manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have or be willing to acquire state certification/license as necessary to perform job.
2. Must fully understand and implement all NFPA 70E arc flash standards and the correct use of all related PPE.
3. Able to demonstrate proficiency in reading technical data and schematic drawings.
4. Must have a valid California class C driver license with a clean driving record.
5. Minimum of five years of experience in the repair and maintenance of Industrial / EPG/ Marine power generation and electrical distribution gear preferred.
6. Must have working electrical knowledge and testing capabilities.
7. Must understand basic and advanced diagnostics and troubleshooting of systems.
8. Must have working knowledge of transfer switches, switch gear and operation.
9. Must be capable of reading and troubleshooting from electrical prints and / or drawings.
10. Must have high school diploma or equivalent, or can provide verification of combined education and work/hands-on experience related to electrical equipment repairs.
11. Must furnish own hand tools and sufficient test tooling to perform diagnostics on power gen products.
12. Must have excellent verbal and written communication skills, and be able to document and record site and equipment conditions, prepare written work procedures, and work scope documents.  Must be able to prepare final reports suitable for presentation to end user.
13. Must be proficient in computer applications such as Microsoft Word, Excel, Access, CAT ET and SIS, and be able to work with related computer programs associated with system controllers and devices.

PHYSICAL DEMANDS:

1. Willing to travel at least 40% of the time.
2. Walking and moving about on foot often through uneven terrain.
3. Hands/arms operating equipment, hand and power tools.
4. Handling: Works with hands.
5. Lifting: Raises or lowers miscellaneous equipment parts and tools. May lift up to 60 lbs. with frequent exertion.
6. Reaching: Extends hands and arms in any direction.
7. Stooping: Bends body downward and forward by bending at knees or waist.
8. Standing: Remains in standing position if required for certain repair or maintenance work.
9. Climbing: In and out of equipment.
10. Vision: Reads work tickets, parts and service books and operate heavy equipment.
11. Talking: Communicates via telecommunications and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
13. Sitting: Sits in equipment and vehicles.
14. Lying: Lies in prone position under equipment.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $50.00 - $60.00 per hour

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all equipment needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

 ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.00 - $32.00 Per Hour