JOB DESCRIPTION

Job Title:            Rental Sales Representative

Reports to:        Rental Sales Manager

FLSA Status:      Exempt

Division:             HPC

Department:     Rental

Locations:          Kailua-Kona

POSITION SUMMARY: Under the general supervision of the Rental Sales Manager, the Rental Sales Representative is responsible for selling and renting new and used Caterpillar and Allied products. The Rental Sales Representative establishes new customer relationships and provides support to existing customers to secure rentals and equipment sales. The Rental Sales Representative prepares rental and sales proposals, completes contracts, and coordinates equipment preparation. The Rental Sales Representative is actively involved in the marketing of product lines in territory.

ESSENTIAL FUNCTIONS:

1. Attracts potential customers by studying competition, building relationships, obtaining referrals, organizing special marketing events, identifying needs, and explaining products and options.
2. Assists customers in selection and application of equipment by pointing out product advantages, demonstrating proper use of equipment, representing the company’s interests, and updating the customer database in Sales Link.
3. Ensures all business transactions are conducted in accordance with company policies.
4. Prepares professional sales and rental presentations and quotations for customers.
5. Completes sales and purchasing agreements by writing specifications and price changes, following up on loan applications and required paperwork and ensuring customers are invoiced and payments are received.
6. Prepares rental agreement, insurance form, invoicing, and all required documents to complete the transaction and collects payment when customer is a “cash” customer.
7. Provides quality customer service by upholding the company’s vision and standards.
8. Follows up on adjustments and corrections and coordinates information and requirements with support staff.
9. Maintains professional knowledge by attending training classes, reviewing professional publications, establishing professional networks, benchmarking state-of-the-art practices, and participating in professional societies.
10. Prepares reports by collecting, analyzing, and summarizing information and trends by using full knowledge and utilization of Sales Link.
11. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Bachelor’s degree in marketing or business is preferred.
3. Must have a valid Drivers License with a good driving record.
4. Must have PC skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have 2 years’ experience in rental material handling, heavy equipment sales, and capital goods retail sales and service.
7. Must have excellent interpersonal and organizational skills.
8. Must have a positive attitude and be a self-starter.
9. Must have the ability and willingness to travel.
10. Logistical experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain or up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, tampers, and other small equipment.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads spec sheets, invoices, and parts books and service manuals.
9. Talking: Communicates by phone and in person.
10. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and outdoor environment with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $36,000.00 annually 
• This position is eligible for commissions

JOB DESCRIPTION

Job Title:            Tech Trainee 

Reports to:        Rental Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Rentals

Union:                 OE

Locations:          Waipahu HI

POSITION SUMMARY: Under the general direction of more skilled technicians, the Tech Trainee  primarily performs helper duties for employees in the Service Department. The Tech Trainee may at times perform unskilled or semiskilled duties in assigned areas. The Tech Trainee will remain in the specific Trainee classification for a minimum period of 1 year. During this period, the Tech Trainee will attend all assigned training classes and obtain passing grades.

ESSENTIAL FUNCTIONS:

1. Disassembles, cleans, and reassembles Caterpillar, allied product machines, and Ag& Turf and industrial products serviced by the Service Department.
2. Measures and identifies parts and components for reusability or replacement, ordering new parts as required.
3. Performs all requirements found in Caterpillar and other allied lubrication and maintenance and warranty guidelines.
4. Attends training classes as directed and obtains passing grades.
5. Completes Service Reports in a timely manner and in accordance with HPC standards.
6. Travel as required within HPC established territory.
7. Operates HPC service vehicles.
8. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
9. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 1 year of experience is preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $31.11 - $38.33 hourly

POSITION SUMMARY: With minimal supervision the Machinery Service Tech 1 (Rentals) will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without rework.

ESSENTIAL FUNCTIONS:

1. Perform all requirements found in any Caterpillar Lubrication & Maintenance Guide.
2. Perform new and used equipment start-up for delivery to end-user.
3. Perform Caterpillar updates as directed by Caterpillar.
4. Remove, install, recondition and repair engines and make necessary adjustments on the engine as well as to the components in the various systems
5. Perform diagnostic tests on engines.
6. Remove, install, and make repairs and necessary adjustments on the various power train components.
7. Remove, install and make necessary adjustments to Hydraulic Systems.
8. Troubleshoot all Caterpillar and allied product systems.
9. Disassemble, clean and reassemble all Caterpillar and allied products machines.
10. Use all test and diagnostic equipment available to make adjustments to machines and systems.
11. Make warranty recommendations and reports in representation of a CAT product.
12. Measure and identify parts and components for reusability or replacement and ordering new parts as required.
13. Perform minor welding and fabrication.
14. This position requires work to be completed within 110% of any Flat Rate times that are established as targets by HMC.
15. Rework must not exceed 0.5% of labor hours.
16. Performs other duties as directed by foreman or service manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Prefer to have one of the following:
   • Successful completion of apprenticeship program.
   • Graduation from an accredited technical school with emphasis on diesel engine or earthmoving repair.
   • Two years of experience with hands on mechanical repair on diesel engine or earthmoving repair.
3. Must have valid California Class "C" Driver’s License with a clean record.
4. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
   • NOTE: Some high dollar value tooling is supplied by Hawthorne.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Read work tickets, parts and service books and operate heavy equipment.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in a warehouse and outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
  • Possible tool stipend
  • Possible sponsored certifications
  • Possible sign-on bonus
  • Possible relocation benefits
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $34.00-$42.00 per hour

JOB DESCRIPTION

Job Title:            Rental Sales Representative

Reports to:        Rental Sales Manager

FLSA Status:      Exempt

Division:             HPC

Department:     Rental

Locations:         Hilo

POSITION SUMMARY: Under the general supervision of the Rental Sales Manager, the Rental Sales Representative is responsible for selling and renting new and used Caterpillar and Allied products. The Rental Sales Representative establishes new customer relationships and provides support to existing customers to secure rentals and equipment sales. The Rental Sales Representative prepares rental and sales proposals, completes contracts, and coordinates equipment preparation. The Rental Sales Representative is actively involved in the marketing of product lines in territory.

ESSENTIAL FUNCTIONS:

1. Attracts potential customers by studying competition, building relationships, obtaining referrals, organizing special marketing events, identifying needs, and explaining products and options.
2. Assists customers in selection and application of equipment by pointing out product advantages, demonstrating proper use of equipment, representing the company’s interests, and updating the customer database in Sales Link.
3. Ensures all business transactions are conducted in accordance with company policies.
4. Prepares professional sales and rental presentations and quotations for customers.
5. Completes sales and purchasing agreements by writing specifications and price changes, following up on loan applications and required paperwork and ensuring customers are invoiced and payments are received.
6. Prepares rental agreement, insurance form, invoicing, and all required documents to complete the transaction and collects payment when customer is a “cash” customer.
7. Provides quality customer service by upholding the company’s vision and standards.
8. Follows up on adjustments and corrections and coordinates information and requirements with support staff.
9. Maintains professional knowledge by attending training classes, reviewing professional publications, establishing professional networks, benchmarking state-of-the-art practices, and participating in professional societies.
10. Prepares reports by collecting, analyzing, and summarizing information and trends by using full knowledge and utilization of Sales Link.
11. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Bachelor’s degree in marketing or business is preferred.
3. Must have a valid Drivers License with a good driving record.
4. Must have PC skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have 2 years’ experience in rental material handling, heavy equipment sales, and capital goods retail sales and service.
7. Must have excellent interpersonal and organizational skills.
8. Must have a positive attitude and be a self-starter.
9. Must have the ability and willingness to travel.
10. Logistical experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain or up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, tampers, and other small equipment.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads spec sheets, invoices, and parts books and service manuals.
9. Talking: Communicates by phone and in person.
10. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and outdoor environment with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $36,000.00 annually
• Eligible for commissions

JOB DESCRIPTION

Job Title:            Service Maintenance Technician

Reports to:        Rental Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Rentals

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the direction of the Rental Service Manager, the Service and Maintenance Technician (SMT) exists to maintain production by completing preventative maintenance requirements.

ESSENTIAL FUNCTIONS:

1. Maintains equipment by cleaning, lubricating, and greasing parts with a wash rack steam cleaner and high-pressure washer.
2. Completes rental equipment check ins and check outs
3. Prolongs endurance of equipment by completing preventative maintenance schedules.
4. Documents actions by completing inspection reports and work orders..
5. Completes deliveries and pickups of parts, small attachments and towable equipment if needed.
6. Maintains a safe and clean work environment by complying with procedures, rules, and regulations.
7. Maintains and reports issues with facility wash rack, pressure washer, and pumps
8. Maintains overall organization of the equipment yard and attachment racking.
9. Maintains continuity among work teams by communicating actions, irregularities, and continuing needs.
10. Determines condition of equipment by inspecting equipment before and after use, reporting damages and discrepancies.
11. Maintains stock inventory to determine amount available, anticipating needed stock, placing and expediting orders for stock, and verifying receipt of stock.
12. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must have the ability to communicate clearly, both orally and in writing.
5. Must be forklift certified or able to be certified within 60 days.
6. Must have the ability to multi-task and complete assignments.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads paperwork, files, and records on the computer.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $27.95 hourly

JOB DESCRIPTION

Job Title:         Rental Operations Manager

Reports to:      Corporate Machine Rental Manager

FLSA Status:   Exempt

Division:          HPC

Department:    Rentals

Locations:       Waipahu

POSITION SUMMARY: The Rental Operations Manager is responsible for all operational activities associated with rental transaction processing from inception to return to ready status, all in a manner consistent with delivering Hawthorne and Caterpillar annual business plan goals and objectives.

ESSENTIAL FUNCTIONS:

1. Responsible for the overall supervision, development and performance management of Rental Coordinators, Rental Service Manager, and Heavy Truck Driver(s) with a clear emphasis on safety culture development.
2. Works with direct supervisor continuously analyzing rental fleet performance, inventory levels, technician efficiency, return to ready metrics, and customer loyalty to ensure alignment and achievement of utilization, PAD, and ROI targets and objectives.
3. Maintains fleet condition through PM tracking.
4. Reviews WIP with service team.
5. Responsible for all trucking activities (pickup and delivery) including regulatory compliance of in-house or outside haulers.
6. Ensures technicians are properly trained on products offered by Hawthorne. Works with Allied vendor manufacturers on training program offerings.
7. Leads Rental Protection Plan claim process.
8. Maintains good customer relationships.
9. Interfaces interdepartmentally, promoting good working relationships.
10. Interfaces with caterpillar factory representatives on matters pertaining to rental business.
11. Responsible for other duties, as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school degree or equivalent, Bachelor’s degree in Business Administration preferred.
2. Must have a minimum of 5-7 years progressive experience in equipment/rental management in the construction industry.
3. Must have a minimum of 3 years of management experience.
4. Must have excellent interpersonal skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have a positive attitude and be a self-starter.
7. Must be organized and a good planner with the ability to set and meet goals.
8. Must have the ability to set and meet goals.
9. Must have PC skills, specifically experience with Microsoft Office.
10. Must have a valid State of Hawai’i Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot, often up and down stairs.
2. Handing: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk. Sits for long periods of time.
10. Climbing: Climb on and off earthmoving machines/engines.
11. Travel: Frequent (monthly) day trips to assigned branches, with occasional overnights for company meetings, Caterpillar training, etc.

ENVIRONMENTAL:          

Noise: Works in conditions with constant or intermittent noise.

Temp/Weather: Works in an office environment, with occasional shop requirements.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $115,000.00 - $130,000.00 annually

JOB DESCRIPTION

Job Title:            Service Coordinator

Reports to:        Rental Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Rental  

Locations:          Waipahu

POSITION SUMMARY: Under the supervision of the Rental Service Manager, the Rental Service Coordinator achieves departmental goals by ensuring all WIP is managed efficiently and profitably while ensuring customer satisfaction. The Rental Service Coordinator coordinates a clear line of communication between all rental service-related personnel to achieve goals.

ESSENTIAL FUNCTIONS:

1. Opens and closes work orders for multiple departments/locations to include internal check in/out, repair, and revenue.
2. Communicates with the Credit Department to ensure collaboration and timely opening and closing of revenue service work orders for multiple departments/locations.
3. Accurately manages work orders in Service Link; to include but not limited to WIP, Last Date of Labor (LDL), Service Report accuracy, SIMS, Warranty Coding, Labor Source Codes, and miscellaneous charges for multiple departments/locations.
4. Accurately opens work orders including all related codes for internal and external work orders.
5. Provides standard hours for every segment that a technician is assigned.
6. Verifies service reports for uploading and files the reports in Master history.
7. Ensures approval is received for all parts, labor, and miscellaneous charges by the customer during the repair process.
8. Provides and updates accurate quotes to both internal and external customers throughout the repair process.
9. Provides customers with repair updates in a manner to meet customer expectations and loyalty.
10. Ensures service reports match repairs completed before billing.
11. Prepares and provides customers with accurate proforma/invoices in a timely manner to meet customers’ expectations.
12. Warranty – Verifies service reports have detailed repair reports, correct SIMS, and hours, and places any outside vendor forms/Caterpillar required documents in the master file.
13. Provides the customer service required to score a 10 on the Daniel Surveys.
14. Performs various clerical tasks including filing, scanning, answering multiple telephone lines, and dealing with internal and external customers.
15. Effectively communicates within the dealership and externally with customers.
16. Makes suggestions and assists with implementing strategies to improve customer loyalty.
17. Makes suggestions and assists with implementation of strategies to improve Service Metrics, WIP, and Service Attributes.
18. Participates in department projects, as needed.
19. Fulfills the responsibilities of this position with pride and professionalism while following Hawthorne’s Code of Conduct.
20. Performs any other duties as directed by the Rental Service Management Team.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have good communication skills
4. Must have a strong work ethic, flexibility, and the ability to work at a fast pace and under pressure.
5. Must have PC skills, to include Microsoft Office Suite (Excel, Outlook, Word).
6. At least 2 years Equipment Maintenance environment experience preferred.
7. At least 3 to 5 years of customer service, relationship building, and/or Sales experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads paperwork, employment files, and records on the computer.
8. Talking: Communicates by phone and in person.
9. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and shop environment with variations of temperature and weather.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $24.00 - $29.00 hourly

POSITION SUMMARY: The Service Maintenance Technician performs incoming and outgoing equipment inspections, small mechanical, and preventative maintenance repairs under close supervision of the service manager along with fellow experienced technicians. All the necessary tooling for this position will be supplied along with the opportunity for training and growth within rentals.

ESSENTIAL FUNCTIONS:

1. Determines condition of equipment by preforming all inspections of both incoming (off rental) equipment and outgoing (on rental) equipment inspections to include visual, safety, and proper operation of the equipment.
2. Completes reports as requested by entering the required amounts of fuel and Diesel Exhaust Fluid (DEF) required to properly refill the tanks.
3. Performs regular service and preventive maintenance tasks on equipment to keep in safe, dependable operating condition ensuring proper operations and the removal of parts and attachments.
4. Develops and maintains positive relationships with customers to increase overall customer satisfaction
5. Continually updates product knowledge needed to work on new models.
6. Maintains safe and clean work environment by complying with procedures, rules, and regulations.
7. Maintains shop tools, equipment, and work areas.
8. Cleans equipment by operating wash rack steam cleaner and high-pressure washer.
9. Contributes to a team effort by accomplishing duties needed.
10. Tools will be provided by the company.
11. Other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. One-year minimum experience with heavy equipment/diesel experience
2. May be currently enrolled in a heavy equipment/diesel program
3. Certification or degree from accredited trade program strongly preferred.
4. Must demonstrate customer service skills.
5. Must have experience using electronic devices such as laptops tablets, smart phones, and cell phone applications.
6. Must have a valid California Class C driver’s license and a clean driving record.
7. Must read, write and speak English fluently.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down equipment and stairs.
2. Handling: Works with hands.
3. Lifting: Raises or lowers parts weighing up to 60lbs, with frequent exertion.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads paperwork, files, and records on the computer.
8. Talking: Communicates via telecommunications and in person.
9. Sitting: Sits at desk. Sits for minimal periods of time.

 ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both outside yard and shop environment.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.00 - $33.00 per hour

JOB DESCRIPTION

Job Title:            Rental Sales Representative

Reports to:        Rental Sales Manager

FLSA Status:     Exempt

Division:            HPC

Department:      Sales

Locations:         Waipahu

POSITION SUMMARY: Under the direction of the Rental Sales Manager, the Sales Representative achieves departmental sales goals through direct personal sales contact with rental, marine, and used equipment customers.

ESSENTIAL FUNCTIONS:

1. Develops, implements, and executes a marketing plan for an assigned customer base and geographic territory.
2. Develops and expands current customer database and updates it monthly, utilizing Sales Link.
3. Sells and rents new and used machinery. Completes sales invoices.
4. Upon request, provides financial counseling and marketing to entire customer base to facilitate sales. Makes sure customers are invoiced and funds received by the Company.
5. Cold calls to develop new accounts and to add to database.
6. Controls expenses required in sales transactions and adheres to Hawthorne guidelines.
7. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have previous sales experience in the heavy equipment industry.
3. Must have a valid Drivers License with a good driving record.
4. Must have PC skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have excellent interpersonal skills.
7. Must have a positive attitude and be a self-starter.
8. Must be organized and a good planner.
9. Must have the ability to set and meet goals.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads computer and paperwork.
8. Talking: Communicates by phone and in person.
9. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in an office environment with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $36,000.00  annually
• Eligible for commissions

POSITION SUMMARY: With minimal supervision the Machinery Service Tech 1 (Rentals) will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without rework.

ESSENTIAL FUNCTIONS:

1. Perform all requirements found in any Caterpillar Lubrication & Maintenance Guide.
2. Perform new and used equipment start-up for delivery to end-user.
3. Perform Caterpillar updates as directed by Caterpillar.
4. Remove, install, recondition and repair engines and make necessary adjustments on the engine as well as to the components in the various systems
5. Perform diagnostic tests on engines.
6. Remove, install, and make repairs and necessary adjustments on the various power train components.
7. Remove, install and make necessary adjustments to Hydraulic Systems.
8. Troubleshoot all Caterpillar and allied product systems.
9. Disassemble, clean and reassemble all Caterpillar and allied products machines.
10. Use all test and diagnostic equipment available to make adjustments to machines and systems.
11. Make warranty recommendations and reports in representation of a CAT product.
12. Measure and identify parts and components for reusability or replacement and ordering new parts as required.
13. Perform minor welding and fabrication.
14. This position requires work to be completed within 110% of any Flat Rate times that are established as targets by HMC.
15. Rework must not exceed 0.5% of labor hours.
16. Performs other duties as directed by foreman or service manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Prefer to have one of the following:
   • Successful completion of apprenticeship program.
   • Graduation from an accredited technical school with emphasis on diesel engine or earthmoving repair.
   • Two years of experience with hands on mechanical repair on diesel engine or earthmoving repair.
3. Must have valid California Class "C" Driver’s License with a clean record.
4. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
   • NOTE: Some high dollar value tooling is supplied by Hawthorne.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Read work tickets, parts and service books and operate heavy equipment.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in a warehouse and outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
  • Possible tool stipend
  • Possible sponsored certifications
  • Possible sign-on bonus
  • Possible relocation benefits
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $34.00-$42.00 per hour

Job Title:            Rental Coordinator

Reports to:       Corporate Machine Rental Manager

FLSA Status:    Non-Exempt

Division:              HPC

Location:        Kauai

POSITION SUMMARY:   

Under the general supervision of the Corporate Machine Rental Manager, assists in the managing of short-term rental equipment, rents equipment in the Hawthorne Rent It Service rental fleet, and compiles information for reporting purposes.

ESSENTIAL FUNCTIONS:

1. Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
2. Explains terms and conditions of the rental to the customer.
3. Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction.
4. Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
5. Keeps track of all equipment out on rent and in the rental fleet.
6. Logs daily activity. When equipment is not returned by specified date, customer is contacted and billed for additional days.
7. Responsible for collection of payment when customer is a “cash” customer. 
8. Returns equipment, issues credit and handles additional billing as needed. 
9. Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
10. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
11. Gathers and compiles rental activity information and prepares and distributes equipment utilization report monthly.
12. Recommends models of equipment to be added or removed from the rental fleet.
13. Serves customers in a courteous and diplomatic manner.
14. Maintains a good working relationship with customers and other employees.
15. Maintains good communications with all contacts.
16. Ensures that messages receive prompt attention and sufficient information is provided to all callers in a courteous manner.
17. Keeps equipment records both manually and electronically (computer generated) and maintains their accuracy in a timely manner.
18. Keeps respective managers informed on all matters of managerial importance.
19. Possesses strong knowledge of Hawthorne Rent It Service (HRIS)equipment.
20. Understands and complies with HRIS credit policies.
21. Submits lost rental reports on a timely basis.
22. Acts as Administrator of Home Depot and other major account contracts.
23. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Must have 2 years general office or retail experience
3. Must have 2 years of customer service experience.
4. Experience in Rental Equipment or Construction industry preferred.
5. Ability to work well under pressure or with changing priorities.
6. PC skills required, familiar with AS400 a plus.
7. Must have a valid class C License and a clean driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Works with hands.
3. Lifting: May lift up to 30 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Reads paperwork, files and records on the computer.
8. Talking: Communicates via telecommunications and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $20.00 - $25.00 hourly

POSITION SUMMARY: With minimal supervision the Machinery Service Tech 1 (Rentals) will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without rework.

ESSENTIAL FUNCTIONS:

1. Perform all requirements found in any Caterpillar Lubrication & Maintenance Guide.
2. Perform new and used equipment start-up for delivery to end-user.
3. Perform Caterpillar updates as directed by Caterpillar.
4. Remove, install, recondition and repair engines and make necessary adjustments on the engine as well as to the components in the various systems
5. Perform diagnostic tests on engines.
6. Remove, install, and make repairs and necessary adjustments on the various power train components.
7. Remove, install and make necessary adjustments to Hydraulic Systems.
8. Troubleshoot all Caterpillar and allied product systems.
9. Disassemble, clean and reassemble all Caterpillar and allied products machines.
10. Use all test and diagnostic equipment available to make adjustments to machines and systems.
11. Make warranty recommendations and reports in representation of a CAT product.
12. Measure and identify parts and components for reusability or replacement and ordering new parts as required.
13. Perform minor welding and fabrication.
14. This position requires work to be completed within 110% of any Flat Rate times that are established as targets by HMC.
15. Rework must not exceed 0.5% of labor hours.
16. Performs other duties as directed by foreman or service manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Prefer to have one of the following:
   • Successful completion of apprenticeship program.
   • Graduation from an accredited technical school with emphasis on diesel engine or earthmoving repair.
   • Two years of experience with hands on mechanical repair on diesel engine or earthmoving repair.
3. Must have valid California Class "C" Driver’s License with a clean record.
4. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
   • NOTE: Some high dollar value tooling is supplied by Hawthorne.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Read work tickets, parts and service books and operate heavy equipment.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in a warehouse and outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
  • Possible tool stipend
  • Possible sponsored certifications
  • Possible sign-on bonus
  • Possible relocation benefits
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $34.00-$42.00 per hour

POSITION SUMMARY: 

The Rental Sales Representative develops and generates rental business for San Diego County and determined branch locations and has daily contact with customers and prospects to secure rental and equipment sales.

ESSENTIAL FUNCTIONS:

• Make sales calls either in person or by phone on all construction sites, industrial sites and offices in territory. Enter all calls into CRM.
• Maintain current customer base as well as continually developing new customers.
• Assist customers with all needs and maintain excellent customer relations.
• Assist customers with equipment selection for specific jobs.
• Negotiate equipment sale and rental rates with customers.
• Complete bid proposals for rentals.
• Assist with office duties as needed.
• Assist Rental Manager with projects as needed.
• Occasional deliveries of small equipment.

EDUCATION, EXPERIENCE, AND SKILLS DESIRED:

• Must have 1-3 years rental equipment/construction industry experience.
• Excellent communication and organization skills.
• People oriented with 1-3 years of customer service and /or sales experience.
• Must be a self-starter, personable and attentive to customer’s needs.
• High energy level and motivation to succeed.
• Must have a valid CA Class C driver’s license with a clean driving record.

PHYSICAL DEMANDS:

• Walking and moving about on foot often through uneven terrain.
• Handling: Works with hands.
• Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, and tampers. Lifts up to 60 lbs.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position if required to perform various functions of the job.
• Climbing: In and out of equipment.
• Vision: Reads computer screens, rental documents, invoices and bills.
• Talking: Communications via telecommunications and in person.
• Sitting: Sits in equipment and in vehicles.

ENVIRONMENTAL:

Noise: Works in conditions with constant or intermittent noise.

Temp/Weather: Works in an office environment outside with variations of temperature and weather.

Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $36,000 annually

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all equipment needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

 ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.00 - $32.00 Per Hour