JOB DESCRIPTION

Job Title:            Service Maintenance Technician

Reports to:         Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Sales Department

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the direction of the Service Manager, the Service and Maintenance Technician (SMT) exists to maintain production by completing preventative maintenance requirements.

ESSENTIAL FUNCTIONS:

1. Maintains equipment by cleaning, lubricating, and greasing parts with a wash rack steam cleaner and high-pressure washer.
2. Prolongs endurance of equipment by completing preventative maintenance schedules.
3. Documents actions by completing maintenance logs.
4. Completes deliveries and pickups by identifying destinations, selecting the route, and driving the vehicle.
5. Maintains a safe and clean work environment by complying with procedures, rules, and regulations.
6. Maintains continuity among work teams by communicating actions, irregularities, and continuing needs.
7. Determines condition of equipment by inspecting equipment before and after use, reporting damages and discrepancies.
8. Maintains stock inventory to determine amount available, anticipating needed stock, placing and expediting orders for stock, and verifying receipt of stock.
9. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must have the ability to communicate clearly, both orally and in writing.
5. Must be forklift certified or able to be certified within 60 days.
6. Must have the ability to multi-task and complete assignments.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads paperwork, files, and records on the computer.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.97 hourly

JOB DESCRIPTION

Job Title:            Tech Trainee 

Reports to:        Rental Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Rentals

Union:                 OE

Locations:          Waipahu HI

POSITION SUMMARY: Under the general direction of more skilled technicians, the Tech Trainee  primarily performs helper duties for employees in the Service Department. The Tech Trainee may at times perform unskilled or semiskilled duties in assigned areas. The Tech Trainee will remain in the specific Trainee classification for a minimum period of 1 year. During this period, the Tech Trainee will attend all assigned training classes and obtain passing grades.

ESSENTIAL FUNCTIONS:

1. Disassembles, cleans, and reassembles Caterpillar, allied product machines, and Ag& Turf and industrial products serviced by the Service Department.
2. Measures and identifies parts and components for reusability or replacement, ordering new parts as required.
3. Performs all requirements found in Caterpillar and other allied lubrication and maintenance and warranty guidelines.
4. Attends training classes as directed and obtains passing grades.
5. Completes Service Reports in a timely manner and in accordance with HPC standards.
6. Travel as required within HPC established territory.
7. Operates HPC service vehicles.
8. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
9. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 1 year of experience is preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $31.11 - $38.33 hourly

JOB DESCRIPTION

Job Title:            Machine Sales Representative

Reports to:        Machine Sales Manager - Pacific Region

FLSA Status:      Exempt

Division:             HPC

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of the Machine Sales Manager, the Machine Sales Representative is accountable for the strategic planning, sales (retail), and marketing for an assigned customer account list. The Machine Sales Representative will contact assigned customers to achieve maximum sales and profit for the company.

ESSENTIAL FUNCTIONS:

1. Develops, implements, and executes a marketing plan for an assigned customer base.
2. Prepares and delivers professional sales presentations and quotations to include the follow up necessary to secure the business.
3. Develops and expands current customer database and updates monthly.
4. Establishes and maintains a machine ownership list of equipment owned by customers on the call list.
5. Submits a summary of account activity on a monthly basis.
6. Provides financial counseling/marketing to entire customer base, upon request, to facilitate sales. Ensures customers are invoiced and funds received by the Company in a timely manner.
7. Generates “Cold Calls” to develop new accounts and add to database.
8. Controls expenses required in transacting sales.
9. Potential opportunity of developing the position as a Hybrid MSR and technical role which will have responsibilities for island wide machine deliveries and familiarizations.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have a minimum of 7 years industry and product specific sales experience.
4. Must have PC skills.
5. Must possess extensive Caterpillar product knowledge in construction and compact equipment.
6. Must be responsive to specific market trends and needs through proactive, direct customer contact.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain and up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, tampers, and other small equipment.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads spec sheets, invoices, parts books, and service manuals.
9. Talking: Communicates by phone and in person.
10. Sitting: Sits at a desk or in vehicle for extended periods.
11. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both office and outdoor environments.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $28,000.00 annually + commissions
• Eligible for commissions

JOB DESCRIPTION

Job Title:            Tech Trainee 1

Reports to:        Director of Sales and Rentals

FLSA Status:      Non-exempt

Division:             HPC

Department:     Power Rentals

Union:                 OE

Locations:          Waipahu HI

POSITION SUMMARY: Under the general direction of more skilled technicians, the Tech Trainee 1 primarily performs helper duties for employees in the Service Department. The Tech Trainee 1 may at times perform unskilled or semiskilled duties in assigned areas. The Tech Trainee 1 will remain in the Trainee 1 classification for a minimum period of 1 year. During this period, the Tech Trainee 1 will attend all assigned training classes and obtain passing grades.

ESSENTIAL FUNCTIONS:

1. Disassembles, cleans, and reassembles Caterpillar, allied product machines, and Ag& Turf and industrial products serviced by the Service Department.
2. Measures and identifies parts and components for reusability or replacement, ordering new parts as required.
3. Performs all requirements found in Caterpillar and other allied lubrication and maintenance and warranty guidelines.
4. Attends training classes as directed and obtains passing grades.
5. Completes Service Reports in a timely manner and in accordance with HPC standards.
6. Travel as required within HPC established territory.
7. Operates HPC service vehicles.
8. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
9. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 1 year of experience is preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $31.11 hourly

JOB DESCRIPTION

Job Title:            Tech 1

Reports to:        Service Supervisor

FLSA Status:      Non-exempt

Division:             HPC

Department:     Service

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of the Service Supervisor and with little or no supervision, the Tech 1 will perform duties as assigned by management in the repair, maintenance, and rebuilding of equipment in the service shop or field, in a safe, efficient, and capable manner in the least amount of labor hours necessary and without rework. The Tech 1 is required to complete work within the time frame and standards established by HPC.

ESSENTIAL FUNCTIONS:

1. Trouble shoots mechanical problems in Caterpillar, allied products, and Ag & Turf and industrial products serviced by the service department.
2. Makes warranty recommendations and prepares reports when performing warranty service jobs.
3. Performs minor welding, fabrication, plumbing, and D.C. electric repairs.
4. Attends training classes as directed and obtains passing grades.
5. Reconditions or overhauls major components to manufacturer’s specifications.
6. Recommends actions to correct failures or problems.
7. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
8. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.
9. Handles Equipment Condition Reporting.
10. Contributes to team effort by accomplishing results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 5 years of experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in a shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $43.34 hourly

JOB DESCRIPTION

Job Title:            Machine Sales Representative

Reports to:        Machine Sales Manager - Pacific Region

FLSA Status:      Exempt

Division:             HPC

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of the Machine Sales Manager - Pacific Region, the Machine Sales Representative is accountable for the strategic planning, sales (retail), and marketing for an assigned customer account list. The Machine Sales Representative will contact assigned customers to achieve maximum sales and profit for the company.

ESSENTIAL FUNCTIONS:

1. Develops, implements, and executes a marketing plan for an assigned customer base.
2. Prepares and delivers professional sales presentations and quotations to include the follow up necessary to secure the business.
3. Develops and expands current customer database and updates monthly.
4. Establishes and maintains a machine ownership list of equipment owned by customers on the call list.
5. Submits a summary of account activity on a monthly basis.
6. Provides financial counseling/marketing to entire customer base, upon request, to facilitate sales. Ensures customers are invoiced and funds received by the Company in a timely manner.
7. Generates “Cold Calls” to develop new accounts and add to database.
8. Controls expenses required in transacting sales.
9. Potential opportunity of developing the position as a Hybrid MSR and technical role which will have responsibilities for island wide machine deliveries and familiarizations.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have a minimum of 7 years industry and product specific sales experience.
4. Must have PC skills.
5. Must possess extensive Caterpillar product knowledge in construction and compact equipment.
6. Must be responsive to specific market trends and needs through proactive, direct customer contact.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain and up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, tampers, and other small equipment.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads spec sheets, invoices, parts books, and service manuals.
9. Talking: Communicates by phone and in person.
10. Sitting: Sits at a desk or in vehicle for extended periods.
11. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both office and outdoor environments.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $28,000.00 annually
• Eligible for commissions

JOB DESCRIPTION

Job Title:            Service Maintenance Technician

Reports to:        Rental Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Rentals

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the direction of the Rental Service Manager, the Service and Maintenance Technician (SMT) exists to maintain production by completing preventative maintenance requirements.

ESSENTIAL FUNCTIONS:

1. Maintains equipment by cleaning, lubricating, and greasing parts with a wash rack steam cleaner and high-pressure washer.
2. Completes rental equipment check ins and check outs
3. Prolongs endurance of equipment by completing preventative maintenance schedules.
4. Documents actions by completing inspection reports and work orders..
5. Completes deliveries and pickups of parts, small attachments and towable equipment if needed.
6. Maintains a safe and clean work environment by complying with procedures, rules, and regulations.
7. Maintains and reports issues with facility wash rack, pressure washer, and pumps
8. Maintains overall organization of the equipment yard and attachment racking.
9. Maintains continuity among work teams by communicating actions, irregularities, and continuing needs.
10. Determines condition of equipment by inspecting equipment before and after use, reporting damages and discrepancies.
11. Maintains stock inventory to determine amount available, anticipating needed stock, placing and expediting orders for stock, and verifying receipt of stock.
12. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must have the ability to communicate clearly, both orally and in writing.
5. Must be forklift certified or able to be certified within 60 days.
6. Must have the ability to multi-task and complete assignments.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads paperwork, files, and records on the computer.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $27.95 hourly

JOB DESCRIPTION

Job Title:         Rental Operations Manager

Reports to:      Corporate Machine Rental Manager

FLSA Status:   Exempt

Division:          HPC

Department:    Rentals

Locations:       Waipahu

POSITION SUMMARY: The Rental Operations Manager is responsible for all operational activities associated with rental transaction processing from inception to return to ready status, all in a manner consistent with delivering Hawthorne and Caterpillar annual business plan goals and objectives.

ESSENTIAL FUNCTIONS:

1. Responsible for the overall supervision, development and performance management of Rental Coordinators, Rental Service Manager, and Heavy Truck Driver(s) with a clear emphasis on safety culture development.
2. Works with direct supervisor continuously analyzing rental fleet performance, inventory levels, technician efficiency, return to ready metrics, and customer loyalty to ensure alignment and achievement of utilization, PAD, and ROI targets and objectives.
3. Maintains fleet condition through PM tracking.
4. Reviews WIP with service team.
5. Responsible for all trucking activities (pickup and delivery) including regulatory compliance of in-house or outside haulers.
6. Ensures technicians are properly trained on products offered by Hawthorne. Works with Allied vendor manufacturers on training program offerings.
7. Leads Rental Protection Plan claim process.
8. Maintains good customer relationships.
9. Interfaces interdepartmentally, promoting good working relationships.
10. Interfaces with caterpillar factory representatives on matters pertaining to rental business.
11. Responsible for other duties, as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school degree or equivalent, Bachelor’s degree in Business Administration preferred.
2. Must have a minimum of 5-7 years progressive experience in equipment/rental management in the construction industry.
3. Must have a minimum of 3 years of management experience.
4. Must have excellent interpersonal skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have a positive attitude and be a self-starter.
7. Must be organized and a good planner with the ability to set and meet goals.
8. Must have the ability to set and meet goals.
9. Must have PC skills, specifically experience with Microsoft Office.
10. Must have a valid State of Hawai’i Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot, often up and down stairs.
2. Handing: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk. Sits for long periods of time.
10. Climbing: Climb on and off earthmoving machines/engines.
11. Travel: Frequent (monthly) day trips to assigned branches, with occasional overnights for company meetings, Caterpillar training, etc.

ENVIRONMENTAL:          

Noise: Works in conditions with constant or intermittent noise.

Temp/Weather: Works in an office environment, with occasional shop requirements.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $115,000.00 - $130,000.00 annually

JOB DESCRIPTION

Job Title:            Service Coordinator

Reports to:        Rental Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Rental  

Locations:          Waipahu

POSITION SUMMARY: Under the supervision of the Rental Service Manager, the Rental Service Coordinator achieves departmental goals by ensuring all WIP is managed efficiently and profitably while ensuring customer satisfaction. The Rental Service Coordinator coordinates a clear line of communication between all rental service-related personnel to achieve goals.

ESSENTIAL FUNCTIONS:

1. Opens and closes work orders for multiple departments/locations to include internal check in/out, repair, and revenue.
2. Communicates with the Credit Department to ensure collaboration and timely opening and closing of revenue service work orders for multiple departments/locations.
3. Accurately manages work orders in Service Link; to include but not limited to WIP, Last Date of Labor (LDL), Service Report accuracy, SIMS, Warranty Coding, Labor Source Codes, and miscellaneous charges for multiple departments/locations.
4. Accurately opens work orders including all related codes for internal and external work orders.
5. Provides standard hours for every segment that a technician is assigned.
6. Verifies service reports for uploading and files the reports in Master history.
7. Ensures approval is received for all parts, labor, and miscellaneous charges by the customer during the repair process.
8. Provides and updates accurate quotes to both internal and external customers throughout the repair process.
9. Provides customers with repair updates in a manner to meet customer expectations and loyalty.
10. Ensures service reports match repairs completed before billing.
11. Prepares and provides customers with accurate proforma/invoices in a timely manner to meet customers’ expectations.
12. Warranty – Verifies service reports have detailed repair reports, correct SIMS, and hours, and places any outside vendor forms/Caterpillar required documents in the master file.
13. Provides the customer service required to score a 10 on the Daniel Surveys.
14. Performs various clerical tasks including filing, scanning, answering multiple telephone lines, and dealing with internal and external customers.
15. Effectively communicates within the dealership and externally with customers.
16. Makes suggestions and assists with implementing strategies to improve customer loyalty.
17. Makes suggestions and assists with implementation of strategies to improve Service Metrics, WIP, and Service Attributes.
18. Participates in department projects, as needed.
19. Fulfills the responsibilities of this position with pride and professionalism while following Hawthorne’s Code of Conduct.
20. Performs any other duties as directed by the Rental Service Management Team.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have good communication skills
4. Must have a strong work ethic, flexibility, and the ability to work at a fast pace and under pressure.
5. Must have PC skills, to include Microsoft Office Suite (Excel, Outlook, Word).
6. At least 2 years Equipment Maintenance environment experience preferred.
7. At least 3 to 5 years of customer service, relationship building, and/or Sales experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads paperwork, employment files, and records on the computer.
8. Talking: Communicates by phone and in person.
9. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and shop environment with variations of temperature and weather.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $24.00 - $29.00 hourly

JOB DESCRIPTION

Job Title:            Rental Sales Representative

Reports to:        Rental Sales Manager

FLSA Status:     Exempt

Division:            HPC

Department:      Sales

Locations:         Waipahu

POSITION SUMMARY: Under the direction of the Rental Sales Manager, the Sales Representative achieves departmental sales goals through direct personal sales contact with rental, marine, and used equipment customers.

ESSENTIAL FUNCTIONS:

1. Develops, implements, and executes a marketing plan for an assigned customer base and geographic territory.
2. Develops and expands current customer database and updates it monthly, utilizing Sales Link.
3. Sells and rents new and used machinery. Completes sales invoices.
4. Upon request, provides financial counseling and marketing to entire customer base to facilitate sales. Makes sure customers are invoiced and funds received by the Company.
5. Cold calls to develop new accounts and to add to database.
6. Controls expenses required in sales transactions and adheres to Hawthorne guidelines.
7. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have previous sales experience in the heavy equipment industry.
3. Must have a valid Drivers License with a good driving record.
4. Must have PC skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have excellent interpersonal skills.
7. Must have a positive attitude and be a self-starter.
8. Must be organized and a good planner.
9. Must have the ability to set and meet goals.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads computer and paperwork.
8. Talking: Communicates by phone and in person.
9. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in an office environment with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $36,000.00  annually
• Eligible for commissions

JOB DESCRIPTION

Job Title:            Tech 2

Reports to:        Service Supervisor

FLSA Status:      Non-exempt

Division:             HPC

Department:     Service

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of the Service Supervisor, with little or no supervision, the Tech 2 shall perform highly skilled work in the repairing, reconditioning, testing, and adjusting of all equipment sold by Hawthorne.

ESSENTIAL FUNCTIONS:

1. Removes, installs, reconditions, and repairs engines. Makes necessary adjustments on the engines and to the components in the various systems, such as water pumps, fuel pumps, turbochargers, generators, compressors, coolers, carburetors, and cylinder heads.
2. Performs diagnostic tests on engines for lack of power, inability and hard to start, misfiring, overheating, excessive oil consumption, and basic tests on charging system.
3. Removes, installs, and makes repairs and necessary adjustments on the various power train components such as torque converters, torque dividers, direct drive transmissions, power shift transmissions, oil and dry clutches, steering clutches, and brakes, final drives, differentials, transfer cases, gear boxes, and undercarriages.
4. Performs diagnostic tests on power train components for overheating, operational pressure checks, and slippage.
5. Removes, installs, reconditions, repairs, and makes necessary adjustments on the various hydraulic controls and components such as cylinders, pumps, valves, and hydraulic attachments.
6. Performs diagnostic tests on hydraulic systems for operational pressures and flow check.
7. Must be able to meet flat rate as established by Caterpillar and industry standards.
8. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 5 years of experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training

Estimated Compensation $47.65

Job Title:            Tech 3

Reports to:        Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Service

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of the Service Manager, with little or no supervision, the Tech 3 shall perform highly skilled work in the repairing, reconditioning, testing, and adjusting of all equipment sold by Hawthorne.

ESSENTIAL FUNCTIONS:

1. Removes, installs, reconditions, and repairs engines. Makes necessary adjustments on the engines and to the components in the various systems, such as water pumps, fuel pumps, turbochargers, generators, compressors, coolers, carburetors, and cylinder heads.
2. Performs diagnostic tests on engines for lack of power, inability and hard to start, misfiring, overheating, excessive oil consumption, and basic tests on charging system.
3. Removes, installs, and makes repairs and necessary adjustments on the various power train components such as torque converters, torque dividers, direct drive transmissions, power shift transmissions, oil and dry clutches, steering clutches, and brakes, final drives, differentials, transfer cases, gear boxes, and undercarriages.
4. Performs diagnostic tests on power train components for overheating, operational pressure checks, and slippage.
5. Removes, installs, reconditions, repairs, and makes necessary adjustments on the various hydraulic controls and components such as cylinders, pumps, valves, and hydraulic attachments.
6. Performs diagnostic tests on hydraulic systems for operational pressures and flow check.
7. Must be able to meet flat rate as established by Caterpillar and industry standards.
8. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 8 years of experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $51.13 hourly

JOB DESCRIPTION

Job Title:            Tech 1

Reports to:        Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Service

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of the Service Manager and with little or no supervision, the Tech 1 will perform duties as assigned by management in the repair, maintenance, and rebuilding of equipment in the service shop or field, in a safe, efficient, and capable manner in the least amount of labor hours necessary and without rework. The Tech 1 is required to complete work within the time frame and standards established by HPC.

ESSENTIAL FUNCTIONS:

1. Trouble shoots mechanical problems in Caterpillar, allied products, and Ag & Turf and industrial products serviced by the service department.
2. Makes warranty recommendations and prepares reports when performing warranty service jobs.
3. Performs minor welding, fabrication, plumbing, and D.C. electric repairs.
4. Attends training classes as directed and obtains passing grades.
5. Reconditions or overhauls major components to manufacturer’s specifications.
6. Recommends actions to correct failures or problems.
7. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
8. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.
9. Handles Equipment Condition Reporting.
10. Contributes to team effort by accomplishing results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 5 years of experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in a shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $43.84 annually

JOB DESCRIPTION

Job Title:            Tech Trainee 1

Reports to:        Service Supervisor

FLSA Status:      Non-exempt

Division:             HPC

Department:     Service

Union:                 OE

Locations:          Waipahu HI

POSITION SUMMARY: Under the general direction of more skilled technicians, the Tech Trainee 1 primarily performs helper duties for employees in the Service Department. The Tech Trainee 1 may at times perform unskilled or semiskilled duties in assigned areas. The Tech Trainee 1 will remain in the Trainee 1 classification for a minimum period of 1 year. During this period, the Tech Trainee 1 will attend all assigned training classes and obtain passing grades.

ESSENTIAL FUNCTIONS:

1. Disassembles, cleans, and reassembles Caterpillar, allied product machines, and Ag& Turf and industrial products serviced by the Service Department.
2. Measures and identifies parts and components for reusability or replacement, ordering new parts as required.
3. Performs all requirements found in Caterpillar and other allied lubrication and maintenance and warranty guidelines.
4. Attends training classes as directed and obtains passing grades.
5. Completes Service Reports in a timely manner and in accordance with HPC standards.
6. Travel as required within HPC established territory.
7. Operates HPC service vehicles.
8. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
9. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Driver’s License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 1 year of experience is preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $31.34 hourly

JOB DESCRIPTION

Job Title:            Tech Trainee 1

Reports to:        Service Manager

FLSA Status:      Non-exempt

Division:             HPC

Department:     Service

Union:                 OE

Locations:          Waipahu

POSITION SUMMARY: Under the general direction of more skilled technicians, the Tech Trainee 1 primarily performs helper duties for employees in the Service Department. The Tech Trainee 1 may at times perform unskilled or semiskilled duties in assigned areas. The Tech Trainee 1 will remain in the Trainee 1 classification for a minimum period of 1 year. During this period, the Tech Trainee 1 will attend all assigned training classes and obtain passing grades.

ESSENTIAL FUNCTIONS:

1. Disassembles, cleans, and reassembles Caterpillar, allied product machines, and Ag& Turf and industrial products serviced by the Service Department.
2. Measures and identifies parts and components for reusability or replacement, ordering new parts as required.
3. Performs all requirements found in Caterpillar and other allied lubrication and maintenance and warranty guidelines.
4. Attends training classes as directed and obtains passing grades.
5. Completes Service Reports in a timely manner and in accordance with HPC standards.
6. Travel as required within HPC established territory.
7. Operates HPC service vehicles.
8. Adheres strictly to HPC safety, housekeeping, credit, and other rules, policies, and procedures.
9. Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. Must have PC skills.
4. Must be forklift certified or able to be certified within 60 days.
5. Must own hand tools that are suitable to perform the work noted above.
6. At least 1 year of experience preferred.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Hands/arms: Operates equipment and hand and power tools.
3. Handling: Seizes, helps, or works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required to perform various functions of the job.
8. Climbing: In and out of equipment.
9. Raising/Lowering: Goes up and down in man lifts.
10. Vision: Reads work tickets and parts and service books and operates heavy equipment.
11. Talking: Communicates by radio, phone, and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone, and in person.
13. Sitting: Sits in equipment and vehicles for extended periods.
14. Laying: Lies in prone position under vehicles and equipment for extended periods.
15. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $31.34 hourly

Engineering Intern

Hawthorne Power Systems

JOB TITLE:  Engineering Intern

STATUS:  Non-Exempt

DEPARTMENT: Engineering

LOCATION: Waipahu Hawaii

REPORTS TO:  Engine Sales Manager / Manager of Engineering

POSITION SUMMARY:    

          Provides support to Project Managers and Project Administrator for sales and delivery process of new engines. Prepare requirement traceability matrices, test reports, and Operations and Maintenance Manuals for the EPG, Industrial and Marine projects. Assist in performance of engineering analysis and design of custom packaged reciprocating engine systems using Caterpillar and other manufacturer's application and installation guidelines.  Must be able to multi-task and have good communication and leadership skills to provide clear directions and tasks to both outer/inter departments.

ESSENTIAL FUNCTIONS:

1. Maintain job related documents in an organized manner (PC skills required) and in accordance with the procedures established and as needed for each specific project under the direction of the Project Administrator.
2. Assist administrative personnel in the preparation of contracts, purchase orders, and engineering submittals and operating manuals, per contract requirements.
3. Prepare information for submittal, engineering review, as-built documentation and final operation and maintenance manuals in support of specific projects using electronic files.
4. Participate in job walks, coordination meetings, and site visit to support the overall sales process and equipment startup.
5. Work with Service Shop in the testing and startup of equipment as required by the specifications.
6. Maintain sales and project management programs and update databases.
7. Maintain daily activity summary for supervisors and work with the individual project managers in completing assignments, as directed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Enrollment in an accredited 4-year Engineering Program with minimum of two years of course study.
2. Must have ability to manage multiple projects simultaneously.
3. PC skills required.
4. Experience with Microsoft Office is required.
5. Must have ability to communicate technical information as related to environmental permitting, electrical performance, and mechanical system installation and operation.
6. Experience with AutoCAD and MS Projects is a plus.

TESTING REQUIREMENTS:

Applicants maybe required to pass a written and/or oral examination before being considered for employment in this position.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous documents.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Read documents.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment and in vehicles.

ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather:  Works in a warehouse and outside with variations of temperature and weather.
3. Exposure: Foul odors, fumes and harsh substances.

JOB DESCRIPTION

Job Title:            Aftermarket Inside Sales Representative

Reports to:        Corporate Product Support Sales Supervisor

FLSA Status:      Non-exempt

Division:             HPC

Department:     Product Support

Locations:         Waipahu

POSITION SUMMARY: The Aftermarket Inside Sales Representative & Onboarding Specialist influences the sale of parts and service of Caterpillar earthmoving equipment and other related products throughout the dealer territory. This role supports onboarding new customers, to include set up of connectivity and digital offerings, as well as Customer Value Agreements (CVA).

ESSENTIAL FUNCTIONS:

1. Prospects and develops assigned accounts with a focus on Retail and Small Core customers.
2. Provides quotes for parts, service, CVA, and other products to meet customer needs and close sales.
3. Develops eCommerce and other business opportunities for all customer accounts.
4. Makes routine sales calls on customers in assigned markets and maintains a quoting process for parts and service.
5. Establishes and maintains close working relationships with customers at all levels.
6. Introduces Hawthorne’s parts and service capabilities to all customers and onboards them.
7. Assists customers in selection of programs that will ensure maximum life cycle of their equipment.
8. Provides coordination between customers and Parts, Service and other operational departments to provide the best possible service and customer experience.
9. Maintains customer contact and equipment information, sales call reports, and weekly call planners.
10. Develops sales goals and objectives for each market.
11. Initiates and conducts equipment inspections and evaluations to identify parts and service opportunities (TA1 utilizing Cat Inspect, GET and Undercarriage utilizing CTS Pro and Bucket Pro).
12. Communicates and applies Hawthorne’s Marketing and Merchandising programs for GET, Undercarriage, and other product offerings to increase parts sales.
13. Works in coordination with Product Support and Parts teams to achieve Continuous Improvement goals and objectives.
14. Provides assistance / support to Parts team for coverage and growth of Retail and Small Core customer base parts sales.
15. Provides assistance / support to CVA team for customer setup and administration.
16. Provides assistance / support to Digital team for customer setup and administration.
17. Performs any job that may be assigned as necessary to meet the company, department, or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a valid Drivers License with a good driving record.
3. A minimum of five years in a product support sales and service environment with experience in customer service preferred.
4. Must have the ability to communicate clearly, both verbally and in writing.
5. Must have excellent interpersonal skills.
6. Must have a positive attitude and be a self-starter.
7. Must be organized and a good planner.
8. Must have the ability to set and meet goals.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous items up to 30 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads documents on the computer and paperwork.
9. Talking: Communicates by phone and in person.
10. Sitting: Sits at desk for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both office and outdoor environments.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $29.00-$34.00 hourly

Job Title:           Technical Services Support Admin Intern

Reports to:        Technical Services Manager

FLSA Status:    Non-Exempt

Division:            HPC

Department:      Product Support

Location(s):      Waipahu

POSITION SUMMARY:   Under direct supervision of the Technical Services Manager, this position exists to assist the Technical Services Manager as a liaison between the dealership and CAT®. The incumbent will work in support of the Technical Services Manager to communicate with Caterpillar® and relay any pertinent information as needed to the dealership and the customers. 

ESSENTIAL FUNCTIONS:

1. Working under the direction of HPC Technical Services Manager, (TSM) keeps personnel informed of the latest updates from CAT® by maintaining a Technical Library and distributing technical information within HPC.
2. Assists TSM in accurately providing timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
3. Assists TSM in administering the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
4. Assists TSM to determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
5. Assists with conducting inspections and generating reports of deficiencies for user or for factory.
6. Assists TSM with measuring scheduled oil sampling results and makes recommendations to user as needed.
7. Takes into consideration Dealer and factory liability when reporting and investigating an accident in support of TSM.
8. Assists TSM in administering and maintaining ongoing log of product problems and actions that were needed to resolve.
9. Provides technical assistance for the internal HPC employees.
10. Contributes to team effort by accomplishing related results as needed.
11. Works safely at all times and follows HPC safety policies, procedures and practices.
12. Performs all other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or have passed a GED test or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
2. Enrollment in an accredited 2-4 year Post Secondary Technical Education Program, with a minimum of one semester completed.
3. AA degree from a trade school preferred.
4. Must have a valid Hawaii “Class 3” Driver’s License with a good driving record.
5. Must have working knowledge of Word, Excel and Microsoft Office Suite.
6. Demonstrate excellent communication skills both verbal and written.
7. Ability to work in team environment and possess positive attitude.
8. Ability to multitask and establish priorities.
9. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot often through uneven terrain.
2. Handling: Picks up items, helps or works with hands.
3. Lifting: Up to 60lbs.  Daily; frequent exertion.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position.  If required to perform various functions of the job.
7. Climbing: In and out of equipment and operated heavy equipment.
8. Vision: Read work tickets, parts and service books.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment, vehicles, and at desk for long periods of time.
11. Driving: Drives company vehicle to and from jobsites on the entire island.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works indoors and outdoors with variations of temperature and weather conditions.
3. Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $19.00-$20.00 hourly