Do you know what it takes to be the best support to a Manager? In this role, you will be assisting all store operations related matters such as sales, staff performance, store maintenance, visual merchandise and everything else that concerns the store up to our standards. You are an independent professional, with a high level of responsibility and identifying and solving problems is something that comes naturally to you.

Your typical day includes / What can you expect to work on?

• Ensure customers receive the best possible Suitsupply in store service
• Act as strong support to the Store Manager
• Manage a team of Sales Assistants
• Take care of back-office functions, reporting, stock etc.
• Monitor sales performance
• You will help to ensure that quality is maintained within the store, pinning, service etc.
• Responsible for making sure that all procedures and guidelines are followed in store
• Delegate tasks to the team as required
• Ensure the Suitsupply brand is correctly presented and that merchandising guidelines are followed
• Motivate team and show best practice in service and sales

This job might be for you if you have:

• 2-3 years Assistant Store Management experience
• Proven experience in a similar retail role
• Ability to create and analyse reports and sales data
• Strong leadership and excellent communication skills
• Impeccable customer service skills
• Ability to coach and motivate the team
• Sales and service focused
• Flexible work schedule

Your success will be measured by:

• Overall performance of the store
• Meeting Sales targets and additional KPI's
• Customers satisfaction with the in-store experience

What do you get in return?

• Competitive pay and commission structure
• A top-of-the-line training program, unique to the industry
• 40% discount on all Suitsupply products
• A clothing allowance for each new season
• Opportunity to build a career with one of the fastest growing companies in fashion

Your Mission

As a Senior Key Account Manager Wine, you own a portfolio of strategic, high value wine sellers and are accountable for driving profitable growth, retention and long term value creation.

You act as a trusted commercial partner to your sellers, combining market expertise, data driven insights and strong business judgement to define and execute growth strategies. You challenge sellers on pricing, quality and strategy using data and market insight.

Beyond managing accounts, you define portfolio strategy, influence category direction, and contribute to the continuous improvement of how we operate and grow the Wine category.

What you’ll do 

• Strategic account management: You define and execute long term account strategies for your portfolio, prioritising efforts based on value and growth potential. You build strong partnerships with key sellers and lead regular business reviews, translating insights into clear actions that drive performance, retention and quality.
• Commercial ownership and growth: You take full ownership of your portfolio performance, managing key KPIs such as GMV, sell rate, hammer price vs estimate and bidding activity. You identify growth opportunities, develop business cases and lead commercial initiatives that deliver measurable impact.
• Data driven decision making: Ability to analyse seller level auction data and translate into actionable growth strategies. You use data to evaluate performance, proactively identify declining performance and intervene with corrective strategics, and forecast future growth. You translate complex data into clear insights and actionable strategies, balancing short term performance with long term value creation.
• Stakeholder management and influence: You collaborate closely with Category Managers, Experts and Business Developers, influencing decisions and aligning stakeholders around key opportunities. You navigate complex situations and ensure cross functional alignment to drive category growth.
• Market and category development: You maintain a strong understanding of the wine market and proactively identify trends, opportunities and risks. You contribute to category strategy by sharing insights, developing new opportunities and supporting the expansion of high potential sellers and partnerships.

What you’ll bring

• Senior account management experience: You actively prioritise your portfolio based on value, growth potential and risk, ensuring effective allocation of time and resources. You are comfortable operating autonomously and making strategic decisions in a dynamic environment. You are comfortable operating in a scaling environment with evolving processes and take initiative without full structure.
• Commercial and analytical strength: You have a deep understanding of commercial drivers and financial KPIs, and you use data to guide decisions, build forecasts and prioritise effectively across your portfolio.
• Stakeholder and communication skills: You are able to influence and engage stakeholders at different levels, including senior decision makers. You communicate clearly and confidently, and you are experienced in handling complex negotiations and discussions.
• Market affinity and language skills: You are native or near-native in French and English, capable of complex commercial negotiations. Spanish or German is a strong advantage. Proven commercial experience in the wine trade (auction, marketplace, negotiant, importer or high-end retail). 

Where you'll be

This role is based in Europe with flexibility to work remotely, with occasional travel for seller meetings or wine fairs. You will collaborate closely with our Luxury international Sales and Wine category teams.