BillionToOne is seeking an Automation Service Engineering Associate II to support high-throughput clinical patient testing in our CLIA-certified laboratory. This role provides primary service response for laboratory operations at our Union City site, including troubleshooting, repair, and maintenance of laboratory equipment and automation. The role will also contribute to cross-functional initiatives aimed at improving reliability, throughput, and quality. The ideal candidate excels at customer service, resolves issues with laboratory automation, and maintains thorough, compliant documentation. This is an on-site role supporting critical clinical operations; occasional off-hours support may be required.

Shift Hours: Tuesday-Saturday, 3pm-11:30pm (+PM Shift Differential)

Austin Expansion Update:
We are building a brand-new state-of-the-art laboratory in Austin, Texas, expected to launch in late 2027 / early 2028, and we are looking for talented laboratory professionals who want to be part of this journey from the very beginning.

Candidates hired into this role will initially relocate to the Bay Area (Union City, CA) to train and work alongside our experienced laboratory teams. During this time (up to ~18 months), you will gain deep hands-on experience with BillionToOne’s cutting-edge molecular diagnostic workflows, quality systems, and laboratory operations before transitioning to our new Austin facility once it opens.

This is a unique opportunity to gain hands-on training with our experienced lab teams and become one of the founding members of our Austin laboratory.

Responsibilities:

• Provide first-line service response for automated processes and instrumentation across the Union City facility.
• Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.
• Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).
• Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.
• Draft and revise documentation related to equipment operation, maintenance, and troubleshooting.
• Maintain organized spare parts inventory and comprehensive, GDP-compliant service records.
• Identify, propose, and help implement process improvements; support testing and validation plans.
• Participate in special projects and cross-functional initiatives as assigned.

Qualifications:

• Bachelor’s degree in a scientific or engineering discipline.
• 1+ year of hands-on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related).
• Familiarity with coding basics and flow control logic used in automation workflows.
• Understanding of clinical laboratory assays and their applications.
• Demonstrated ability to identify, analyze, and solve problems with minimal direction.
• Ability to interpret data to prioritize work and guide troubleshooting.
• Excellent documentation skills and working knowledge of Good Documentation Practices (GDP).
• Strong customer service orientation and effective verbal and written communication.
• Proven ability to work collaboratively and build strong cross-functional relationships.
• High attention to detail, accuracy, initiative, and self-motivation.
• Capacity and willingness to learn in a complex, fast-paced laboratory environment.

Nice-to-Haves:

• Experience troubleshooting liquid handler scripts and/or programming for laboratory automation.
• Experience with general programming or scripting languages.
• Experience working in a CLIA-regulated clinical laboratory environment.
• Experience developing and delivering training programs and conducting knowledge transfer.

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

"}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}">At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $83,781 per year, including a base pay rate of $31.48 - $32.36 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Perform specimen receipt and accessioning according to the laboratory’s standard operating procedures
• Perform isolation procedures according to the laboratory’s standard operating procedures to CLA responsibilities
• Maintain equipment according to the laboratory’s standard operating procedures
• Clean labware, equipment, and benches
• Prepare documents and binders for equipment and personnel records
• Document all corrective actions taken when test systems deviate from the established performance specifications
• Perform and document routine preventative maintenance
• Prepare reagents required for laboratory preparation
• Communicate effectively with coworkers and non- laboratory personnel
• Report all concerns of accessioning quality and/or safety to the Laboratory Director, Supervisor, or Safety Officer
• Participate in inspection preparation activities
• Review of controlled documents as assigned
• Participate in the training of new accessioning personnel on current procedures including the following:
  • Provide hands-on training
  • Provide guidance, feedback, and mentorship while respecting various learning styles
  • Ensure appropriate documentation is reviewed and completed
  • Participate in training meetings
  • Prioritize a positive work environment
  • Exhibit a dedication to team work above and beyond scheduled daily work
• Participate in projects and process improvements for sample receipt and accessioning

Qualifications:

• Bachelor’s degree or equivalent in biology or related life sciences field
• Excellent attention to detail
• Effective written and verbal communication skills
• The ability to multitask and work independently

Nice-To-Haves:

• Biophysics, Molecular biology (DNA purification, PCR, electrophoresis) or next-generation DNA sequencing laboratory experience
• At least 6 months of experience with molecular biology techniques in a research or clinical laboratory
• Previous clinical laboratory experience is preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) the opportunity for professional growth, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $64,178 per year, including a base pay rate of $28.47 per hour.

We are looking for a detail oriented Accessioner (Summer Intern) to be responsible for assisting with the day-to-day laboratory preparation and equipment maintenance in the Clinical Laboratory. The Accessioner will also be responsible for the accessioning of clinical specimens, performing quality assurance procedures, and complying with all local, state, and federal laboratory requirements. The nature of the work performed by an Accessioner requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask, and the ability to work both independently and in a team environment.

Austin Expansion Update:
We are building a brand-new state-of-the-art laboratory in Austin, Texas, expected to launch in late 2027 / early 2028, and we are looking for talented laboratory professionals who want to be part of this journey from the very beginning.

Candidates hired into this role will initially relocate to the Bay Area (Union City, CA) to train and work alongside our experienced laboratory teams. During this time (up to ~18 months), you will gain deep hands-on experience with BillionToOne’s cutting-edge molecular diagnostic workflows, quality systems, and laboratory operations before transitioning to our new Austin facility once it opens.

This is a unique opportunity to gain hands-on training with our experienced lab teams and become one of the founding members of our Austin laboratory.

Responsibilities:

• Perform sample accessioning procedures according to the laboratory’s standard operating procedures
• Prepare documents for equipment and personnel records
• Perform and document routine maintenance of equipment
• Prepare other clinical documentation as required and assigned
• Clean labware, equipment, and benches
• Prepare reagents required for testing
• Write and review controlled documents as assigned

Qualifications:

• Bachelor’s degree or equivalent in biology-adjacent field, or student currently pursuing biology degree
• Able to integrate and apply feedback in a professional manner
• Strong attention to detail
• Able to manage daily specimen processing needs with high emphasis on quality
• Able to analyze and problem solve basic issues that impact test performance
• Able to proactively communicate consistently, clearly, and honestly

Nice-To-Haves:

• Clinical Laboratory experience or equivalent high complexity and volume laboratory experience
• Laboratory experience within the last year preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay and (2) the opportunity for professional growth.

For this position, the base pay rate is $21.12 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

JOB SUMMARY

We are seeking a Field Service Engineer to join our team as part of our Humanoid product ecosystem. As a Field Service Engineer at Apptronik, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management at both Apptronik and customer facilities. This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

• Report daily status of robots and connected equipment (at Apptronik and customer sites)
• Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
• Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ’s, training plans, and any other materials needed to maximize system uptime
• Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
• Record and document system performance, issues, and suggestions for improvement
• Travel to customer sites as necessary to perform system repairs, maintenance, and training
• Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
• Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
• Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
• Collaborate with product, project, and engineering teams to support the design and implementation of scalable and resilient systems

SKILLS AND REQUIREMENTS

• Track record of owning all aspects of spares, repairs, and maintenance on early stage products
• Problem-solving in high pressure situations at customer facilities against stringent SLA’s
• Solid understanding of automation equipment, fleet management systems, IoT, and related technologies
• Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives
• Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement
• Ability to work alone or in a cross-functional team setting
• Collaboration with product and engineering on Design for Serviceability analyses
• International travel likely; passport highly desired
• Travel up to 50% may be required

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in a technical discipline (engineering, robotics, computer science, etc.) or equivalent experience
• Proven Experience (2+ years minimum, 5+ years preferred) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus)
• Experience with command line interface on PC systems
• Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS
• Familiarity with Jira Service Management for issue ticketing, reporting, and tracking
• Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems highly desired
• Experience soldering (through hole and surface mount) a plus
• Experience training others (company and customer personnel) a plus
• Experience operating in a VR environment a plus
• Familiarity with Unity or other video game engines and SteamVR is a plus

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 25-45 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate
• International travel likely; passport highly desired
• Travel up to 50% may be required

About The Team: 

The Data Platform team powers LINQ’s internal intelligence and business operations; connecting the dots between go-to-market systems, financial processes, and product analytics. The team spans two distinct but closely integrated functions: Business Systems and Data Engineering. Together, these functions are central to how LINQ drives decisions, measures outcomes, and scales operations across the organization. This team partners closely with Revenue, Finance, Product, and Engineering to ensure that data flows cleanly from source to insight. 

About The Role: 

We are seeking a Senior Director of Data Platform to lead and unify LINQ’s Business Systems and Data Engineering functions. This is a strategic, hands-on leadership role responsible for the people, tools, and infrastructure that power our data-driven operations. You will manage our CRM ecosystem and revenue operations tooling alongside our data and BI stack.  This role operates at the intersection of technology and business strategy, requiring equal parts technical credibility and executive communication. 

Primary Objectives: 

• Own and evolve LINQ’s Data Platform strategy, spanning Business Systems (Salesforce and RevOps tooling) and Data Engineering (Snowflake, dbt). 

• Build, lead, and develop a high-performing team across two functions; managers and individual contributors alike. 

• Ensure data reliability, governance, and operational excellence across all systems under your purview. 

• Partner cross-functionally with Revenue, Finance, Product, and Engineering to translate business needs into scalable data solutions. 

What You Will Be Doing: 

• Business Systems 

• Own the strategy and operations of LINQ’s Salesforce environment, including Sales Cloud, CPQ, and all connected RevOps tooling. 

• Partner with Sales, Marketing, Finance, and Customer Success to capture business requirements and translate them into scalable CRM solutions. 

• Govern data quality, user access, integration architecture, and system reliability across all Business Systems platforms. 

• Evaluate, procure, and manage third-party RevOps tools (e.g., Gong, Clari, ZoomInfo, or similar) to support GTM effectiveness and revenue intelligence. 

• Drive adoption and change management as new tools and processes are introduced across revenue-facing teams. 

• Data Engineering 

• Own the architecture and operations of LINQ’s modern data stack, including data warehouse, transformation layer, and orchestration/pipeline tooling. 

• Lead data modeling strategy, ensuring clean, well-documented, and business-aligned data products across Finance, RevOps, Product, and Operations domains. 

• Establish and enforce data governance standards: lineage, cataloging, access controls, and data quality frameworks. 

• Partner with Analytics, Engineering, and Product to deliver trusted data to downstream consumers; dashboards, reporting, and operational workflows. 

• Drive the evolution of LINQ’s data infrastructure from ingestion through transformation to delivery. 

• Leadership & Strategy 

• Hire, develop, and retain strong technical and operational talent across both functions. 

• Set clear team direction, priorities, and OKRs in alignment with LINQ’s strategic goals. 

• Represent the Data Platform function in senior leadership forums and cross-functional planning. 

• Build a culture of ownership, collaboration, and continuous improvement across your team. 

What We Are Looking For: 

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience); advanced degree a plus. 

• 10+ years of experience in data, business systems, or related technical fields, with at least 4+ years in a senior leadership role managing managers and cross-functional teams. 

• Deep expertise with Salesforce (Sales Cloud, CPQ preferred) and demonstrated experience governing RevOps technology ecosystems. 

• Strong background in modern data engineering: Snowflake, dbt, ETL/ELT pipelines, data modeling, and cloud data infrastructure. 

• Proven ability to bridge business needs and technical execution—translating ambiguous requirements into reliable systems and data products. 

• Experience establishing data governance, quality, and security frameworks at scale. 

• Track record of building and developing high-performing technical teams in fast-paced, growth-stage environments. 

• Excellent communication and executive presence—able to influence and align stakeholders at all levels of the organization. 

• Strong project and program management skills; comfortable managing competing priorities across multiple workstreams. 

What will Make You Stand Out: 

• Experience leading both a Business Systems (CRM/RevOps) function and a Data Engineering function simultaneously. 

• Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, or Architect-level credentials). 

• Familiarity with data mesh, data product, or data contract architectures. 

• Experience with downstream BI and analytics tooling (e.g., Looker, Tableau, Sigma) as a consumer of the data platform. 

• Background in K–12 EdTech or adjacent SaaS markets. 

The Tech: 

• Salesforce (Sales Cloud, CPQ) 

• RevOps tooling (e.g., Gong, Clari, ZoomInfo, or similar) 

• Snowflake 

• dbt (dbt Core or dbt Cloud) 

• Data pipeline/orchestration tools (e.g., Fivetran, Airbyte, Airflow) 

• BI/Analytics tooling (e.g., Looker, Tableau, Sigma, or similar) 

• GitHub Enterprise 

Travel Requirements: 

• Less than 5% 

The opportunity
We are seeking a detail-oriented Temporary Procurement Third-Party Risk Analyst to manage our vendor risk assessment lifecycle. As a critical part of the Procurement team, you will ensure that all third-party engagements align with our corporate standards for privacy, compliance, and sustainability. You will be responsible for evaluating vendor risk tiers, conducting deep-dive assessments, and partnering with internal and external stakeholders to mitigate potential vulnerabilities before contracts are finalized.

The successful candidate will be expected to maintain the current 10-day SLA while working toward the end-of-year goal of 8-day turnaround per assessment. They must operate with high autonomy, determining when a "No Review" closure is appropriate versus when a "Full Assessment" is required.

What you'll be doing

• Risk Tiering & Initial Analysis: Review incoming Third-Party Risk Assessment (TPRA) tickets via Jira to determine preliminary risk levels (No, Low, Medium, or High) based on spend, data types, and vendor location.
• Multi-Disciplinary Review: Evaluate vendor responses across several key domains: Privacy, Corporate Compliance, ESG & Sustainability, and Health & Safety
• Risk Mitigation: Actively engage with vendors and internal Business Partners to resolve identified "red flags." This includes requesting clarifying information or supplemental questionnaires for medium and high-risk areas.
• Cross-Functional Collaboration: Escalate complex risks to Legal and TPRA Leads; coordinate with the Contracts (PCA) team to ensure risk findings are reflected in final agreements.

What we're looking for

• Procurement Process Knowledge: A strong understanding of the Source-to-Pay lifecycle and how risk management integrates into the purchasing process.
• Risk Methodology: Experience applying tiered risk frameworks to determine revalidation frequencies (e.g., annual for High, triennial for Low).
• Analytical Rigor: Ability to review complex documents (e.g., Trust Centers, Security Portals) to find compliance gaps.
• Professional Communication: Ability to use Slack, Gmail, and formal reminders to move unresponsive vendors through the process.
• Attention to Detail: Precision in logging closure notes and revalidation dates to ensure audit readiness.

You might also have

• AI Research: Experience using AI tools to conduct independent research on vendor risk areas when vendor responses are lacking.
• Global Compliance: Knowledge of specific international high-risk country lists and embargoed regions.
• ESG Specialization: Familiarity with EcoVadis or CDP disclosure scorecards.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID #LI-ET1

This is a part-time 1099 contractor role, with an expected commitment of 10–20 hours per week.

We are looking for a detail-oriented Privacy Analyst to support our privacy program on a part-time basis. This role is ideal for someone with hands-on experience in privacy compliance who can hit the ground running with minimal oversight. You will own the day-to-day execution of key privacy ops functions, primarily around consent management and data subject rights.

What You'll Do:

• Cookie & Consent Management
• Maintain our cookie consent management platform (CMP), ensuring banners, categories, and consent records are accurate and up to date
• Conduct periodic cookie audits to identify new or changed cookies and update the CMP accordingly
• Monitor for compliance with applicable regulations (GDPR, CCPA/CPRA, CIPA,ePrivacy, etc.)
• Data Subject Rights (DSAR/DROP)
• Serve as the primary point of contact for incoming Data Subject Access Requests and deletion/opt-out requests that come through our CMP
• Coordinate with internal teams (engineering, product, customer support) to locate, compile, and deliver responsive data
• Flag edge cases, legal holds, or high-risk requests for escalation
• Process DROP requests within the required 45-day timeframe, ensuring deletion is completed across all relevant data systems
• Maintain documentation and audit trails of DROP request fulfillment

Requirements:

• 2+ years of experience in privacy operations, compliance, or a related role
• Familiarity with GDPR, CCPA/CPRA, and other applicable privacy frameworks
• Experience with CMP platforms (e.g., OneTrust, Osano, Cookiebot) and/or DSAR management tools
• Strong organizational skills and ability to manage multiple requests simultaneously
• Ability to work independently and communicate proactively with stakeholders

Nice to Have:

• CIPP/US, CIPP/E, or similar privacy certification a plus

This is a part-time 1099 contract role paying per hour with an expected commitment of 10–20 hours per week. As a contract role, benefits are not included.

We’re looking for a Content Specialist who will report to the Senior Manager, Content Marketing and support the full content creation and execution lifecycle that influences brand awareness plus customer acquisition and retention. You will drive daily collaboration across the business as you structure messaging and assets, deliver a wide range of content including reports, blogs, emails, web copy, and guides, and report on key metrics. You’ll be supported by a stellar marketing team who will introduce you to the nuances of our company and our place in the cybersecurity industry. We’re excited to partner with you as we lead our company into our next growth phase.

If you are an organized, curious, and motivated marketing professional with a passion for collaborative, data-driven content projects, we invite you to apply. 

What You'll Do:

• Content ideation: Contribute content ideas to enhance marketing programs and sales outreach, and help guide stakeholders with content recommendations based on strategic objectives and core distribution channels.
• Multi-format content creation & repurposing: Write content consistent with our brand tone and voice, and optimized for search and user experience across formats – reports, blog articles, case studies, guides, emails, and more – to support buyer education, consideration, deal acceleration, and customer retention & uplift.
• Content publishing: Support our web manager with content publishing in WordPress.
• Content optimization: Stay up-to-date and apply SEO/AEO strategies to maximize content reach and discoverability.
• Content audits: Perform regular content audits to identify where new content is needed and opportunities to repurpose or refresh existing content.
• Cross-collaboration: Support the product marketing team with drafting and copy editing content specific to SpyCloud solutions areas and customer industry verticals.
• Content library management: Co-manage content library via third-party tool.
• SME engagement: Build relationships with SpyCloud experts to enhance and align content to various audiences, industries, and focus areas appropriately. 
• Reporting: Work with leadership to report on strategic content KPIs and adapt strategies based on performance.

Requirements:

• 5+ years of content/communications experience marketing technology solutions to large enterprises.
• Experience in the B2B cybersecurity industry is preferred; tech/software experience is a must-have.
• Diverse content portfolio that highlights your capabilities as a strong and compelling writer, and a proven track record of creating impactful marketing content.
• Working familiarity with Google Suite, CMS platforms (WordPress), project management tools (Asana), and SEO/AEO best practices and tools.
• Power user of AI for content research, ideation, and workflows/production that supports strong writing standards & ethics. Uphold and model standard writing styles and Code of Ethics specifically around AI usage in final deliverables.
• High degree of responsibility and follow-through.
• Able to prioritize and juggle multiple projects while clearly communicating and coordinating with stakeholders.

JOB SUMMARY

We are seeking a Staff Simulation Engineer to spearhead the architecture and development of our core simulation infrastructure—the engine that powers our reinforcement learning and controls initiatives. In this role, you will be responsible for the continuous development, improvement, and maintenance of our simulation environments, scaling the platform to be robust, high-performance, and highly parallelized. You will own the technical roadmap for our simulation tools, ensuring seamless integration with robot control systems and learning frameworks to provide our teams with the foundational infrastructure needed to develop next-generation autonomous behaviors.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES:

• Simulation Infrastructure: Own the technical roadmap and architecture of the core simulation platform, building high-performance digital twins that serve as the foundation for Reinforcement Learning (RL) and Vision-Language-Action (VLA) model training, controls validation, and CI/CD integration testing.
• Massively Parallel Infrastructure: Design and scale cloud-native simulation pipelines capable of generating millions of experience hours per day, leveraging distributed computing frameworks to parallelize physics and rendering for rapid policy iteration.
• High-Fidelity Sim-to-Real Transfer: Bridge the reality gap by developing advanced contact models and actuator dynamics, ensuring that policies trained in simulation transfer zero-shot to physical humanoid hardware.
• Photorealistic Perception & World Building: Lead the development of sensor-realistic environments (camera, LiDAR, depth) that challenge the perception stack, creating the dynamic and diverse worlds necessary to robustify robot vision capabilities.
• Technical Strategy & Leadership: Serve as the technical authority on simulation, collaborating with Control and AI research teams to anticipate future needs and drive the evolution of tools.

 SKILLS AND REQUIREMENTS:

• Excellent C++ and Python programming skills 
• Familiar with best practices for software development, including CI/CD, automated testing, and code quality standards to ensure a robust and scalable codebase.
• Technical leadership experience in robotic simulation, including defining technical roadmaps and collaborating cross-functionally to align priorities and drive project execution.
• Understanding of Robotics concepts like kinematics, dynamics, controls, path planning and system identification.
• Experience with modern robotic simulators, like IsaacLab and MuJoCo.
• Understanding of Reinforcement Learning and VLAs with preferable experience in research or production environment
• Experience architecting and managing large-scale training workloads, including deploying parallel simulations on cloud platforms (AWS, GCP, Azure) with distributed computing frameworks (e.g., Ray, Kubernetes).
• Familiarity with the use of game engines like Unity or Unreal. 

EDUCATION and/or EXPERIENCE:

• Education: MS or PhD in relevant fields (Computer Science, Robotics, Electrical Engineering, etc.)
• Experience: Significant experience (8+ years or 5+ with a graduate degree) in developing robotic simulations for  high-performance, contact-rich, and dynamic robotic environments.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate

About the Team:

The Payments team builds and supports the payment infrastructure and district-facing financial tools that power LINQ Connect. The product area spans a wide range of user needs - from cafeteria payments and school store purchases to activity fees, course registrations, events and school- and district-level financial reporting. As the product continues to evolve, this role will drive clarity, prioritization, and execution across a complex and high-stakes domain.

About the Role:

We’re hiring a Senior Product Manager to own LINQ’s payments infrastructure and third-party payfac-as-a-service integration, ensuring the platform evolves with district needs, business goals, and meaningful value for K–12 administrators and families.

This is a highly client-focused role for someone who understands payments infrastructure and wants to make an impact in schools. You’ll learn how districts manage payments end to end—merchant onboarding, transactions, payouts, reconciliation, and transaction research across systems—and use those insights to shape requirements, prioritization, and success metrics.

In close partnership with engineering, you’ll own the end-to-end product lifecycle for the payments domain, including the Worldpay for Platforms integration as well as discovery, requirements gathering, prioritization, and roadmap execution. You’ll bring strong technical fluency, sound judgment, and the ability to balance tradeoffs in a complex domain, partnering with Payment Operations to ensure decisions support efficient, scalable workflows for districts and families.

What You'll Be Doing:

• Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect.
• Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden.
• Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments.
• Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes.
• Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features.
• Track the payments landscape and competitive environment to inform product decisions.
• Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery.
• Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently.

What We Are Looking For:

• 5+ years of Product Management experience on SaaS products.
• Direct experience with payment infrastructure and payfac-as-a-service platforms.
• Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls).
• Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution.
• Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions.
• Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes.
• Demonstrated success managing complex product areas with multiple stakeholders and competing priorities.
• Experience partnering with engineering teams to balance product goals with delivery realities.
• Comfort operating with varying levels of structure and bringing clarity and focus to the team.
• Strong written and verbal communication skills.
• Strong ownership, accountability, and judgment.

What Will Make You Stand Out:

• Experience in K–12 EdTech software, school payments, or public sector SaaS payments integrations.
• Hands-on experience with Worldpay for Platforms or similar payfac-as-a-service integrations.
• Curiosity about how products are used in practice, with a habit of asking thoughtful questions to understand district needs and constraints.
• A practical, outcome-oriented approach to product management and problem solving; pragmatic enough to know what to build and what not to build (e.g., leveraging existing Worldpay for Platforms services--tokenization, settlement, risk management) so the team stays focused on the district-facing functionality K–12 customers need.
• Demonstrated ability to simplify complex workflows for non-technical users.
• Comfort making decisions and owning outcomes and tradeoffs.
• Ability to bring clarity and momentum to ambiguous situations.
• Collaborative working style and ability to build trust with cross-functional partners.

• Assess product capabilities, backlog health, and client needs to inform priorities and direction.
• Define and maintain product priorities aligned to client outcomes, business goals, and delivery capacity.
• Assist with building and maintaining a product roadmap that balances near-term reliability and usability improvements with longer-term strategic direction.
• Serve as a voice of the client by engaging regularly with nutrition directors and district staff to develop a deep understanding of their day-to-day needs and challenges.
• Contribute to product strategy by identifying opportunities for improvement, alignment, and differentiation within LINQ School Nutrition.
• Maintain awareness of the broader K–12 nutrition market and competitive landscape to inform product decisions.
• Introduce and maintain practical product management practices that improve clarity, alignment, and execution across the team.
• Own and refine the product backlog, making thoughtful tradeoffs across competing demands.
• Partner closely with engineering, QA, design, support, implementation, and leadership to ensure successful delivery.
• Communicate priorities, decisions, risks, and progress clearly to stakeholders at all levels.
• Provide collaboration and informal mentorship to other product managers as appropriate.

• 5 or more years of experience as a Product Manager working on SaaS products, with direct ownership of established or evolving product areas.
• Demonstrated experience managing complex product areas with multiple stakeholders and competing priorities.
• Proven ability to own prioritization and backlog decisions in environments with incomplete information and changing demands.
• Strong client-facing experience, including regular engagement with customers to understand needs, challenges, and desired outcomes.
• Experience working closely with engineering teams to balance product goals with delivery realities.
• Comfort operating in environments with varying levels of structure, and a track record of bringing clarity and focus over time.
• Ability to make thoughtful tradeoffs and communicate decisions and rationale clearly to stakeholders.
• Strong written and verbal communication skills.
• A practical, outcome-oriented approach to product management and problem solving.
• Strong sense of ownership, accountability, and judgment.

• Familiarity with K–12 nutrition programs, foodservice operations, or the regulatory environment surrounding school meal programs.
• A demonstrated sense of ownership, with experience carrying work from problem definition through delivery.
• Curiosity about how products are used in practice, and a tendency to ask thoughtful questions to understand client needs and constraints.
• Comfort making decisions and taking responsibility for outcomes and tradeoffs.
• The ability to bring clarity and momentum to ambiguous situations.
• A collaborative working style and the ability to build trust with cross-functional partners.

About the Role 

As a Senior Account Executive at LINQ, you will be responsible for formulating a sales strategy, driving revenue growth by executing on the sales strategy, and obtaining new customers in mid to large sized K-12 school districts in your assigned territory. Your role combines complex solution selling with strategic territory management.

Primary Objectives 

• Lead complex sales cycles focused on large districts

• Meet and exceed sales quotas through a blended market coverage approach

• Develop and successfully execute territory plans by prioritizing accounts, generating new business activity (including cold outreach), and cultivating accounts from the ground up

What You’ll Be Doing 

• Develop and implement a comprehensive territory strategy, prioritizing accounts for maximum impact

• Manage multiple sales cycles simultaneously while maintaining a strong focus on continuous prospecting

• Utilize resources from marketing, enablement, executive sponsorship, and other support teams to drive success

• Conduct in-depth discovery sessions to understand client challenges and propose customized solutions that drive value

• Continuously monitor and optimize sales performance, adjusting strategies based on evolving market conditions and client feedback

• Provide feedback and insights to internal teams to influence product development and enhance client satisfaction

What You'll Bring 

• 3+ years of sales experience, with a focus on complex, mid-market sales cycles

• Demonstrated history of consecutively achieving or exceeding sales quota

• Experience utilizing a sales methodology like GAP Selling, Solution Selling, Challenger Selling, SPIN Selling, etc. to accurately forecast and delivery results

• Proven ability to manage multiple sales cycles at various stages while maintaining a focus on pipeline growth

• Strong territory management acumen (Central to West Coast region)

• Experience with ERP Platforms/Products in the K-12 sector would be a huge plus

• Ability to leverage internal support and external resources to close deals efficiently

• Able to engage and influence executive-level stakeholders with confidence

• Excellent written/verbal communication and presentation skills with demonstrable ability to understand our programs and deliver successful presentations to decision-makers

• Has a growth mindset that thrives in a culture of coaching, feedback, and encourages self-reflection and personal development

• Ability to deliver results, work within a “team first” environment with minimal supervision and operate with an entrepreneurial spirit - You are the CEO of your territory

• Capability to travel nationwide up to 50% to build client engagement in person

About The Role:

At LINQ, we modernize K–12 operations so educators can focus on what matters most, students. As a Senior Account Executive, ERP (Western Territory), you'll lead complex, high-value sales of LINQ's Finance and HR solutions to school districts across the Western U.S. This is a strategic, senior-level role for a proven enterprise seller who can navigate multi-stakeholder environments, influence at the executive level, and close deals that make a real difference in how districts operate. You're not just closing deals—you're helping school systems unlock their full potential.

What You’ll Be Doing:  

• Drive net-new ERP revenue from mid-to-large K–12 school districts across the Western U.S.
• Navigate complex, multi-threaded sales cycles with district finance and HR leadership
• Build and execute a territory plan rooted in data, urgency, and measurable impact
• Lead end-to-end sales efforts with a consultative, problem-solving approach focused on Finance and HR solutions
• Navigate complex K–12 procurement processes—RFPs, legal reviews, pilots, and POCs—with confidence and precision
• Prioritize high-impact accounts and drive pipeline through strategic outreach, referrals, and inbound channels
• Conduct deep discovery conversations that uncover operational pain points and position LINQ as a mission-critical ERP partner
• Collaborate cross-functionally with marketing, product, client success, and leadership to align district needs with LINQ's value
• Tailor proposals, demos, and pricing models to each district's unique operational and budgetary requirements
• Accurately forecast pipeline, manage to quarterly targets, and close business with confidence
• Represent the voice of the customer—bringing market intelligence and field feedback to internal teams

What We Are Looking For:  

• 5+ years of experience in B2B SaaS and ERP sales, K–12, public sector or government strongly preferred
• Must be based in the Western United States
• Track record of exceeding quota in complex, enterprise-level sales cycles 
• Experience selling Finance and/or HR solutions to multi-stakeholder buying groups 
• Executive presence with comfort presenting to superintendents, CFOs, HR directors, and school boards 
• Strong pipeline discipline with the ability to manage multiple high-value deals simultaneously 
• Territory management expertise that balances net-new logo acquisition with long-term relationship-building 
• Curiosity, a growth mindset, and a genuinely collaborative nature 
• Self-starter mentality - you're the CEO of your territory 
• Proficiency in Salesforce and modern sales engagement tools such as Outreach or LinkedIn Sales Navigator 
• Bachelor's degree in business, sales, marketing, or a related field—or equivalent professional experience
• Deep familiarity with K–12 purchasing processes, budget cycles, and public-sector procurement 
• Willingness to travel up to 40% across the Western U.S. to build trust face-to-face

Why This Role Exists 

We’re rapidly integrating AI into our operations to help us fulfill our mission to help every K12 child thrive. We’re adding an operational owner to further accelerate our progress: someone who embeds with teams, figures out where AI can have a meaningful impact, and builds things that stick. You’ll be working with active internal programs, a growing set of working tools, and leadership that’s genuinely committed. 

This isn’t a research or strategy role. You’ll be expected to ship things, measure whether they worked, and iterate. 

What You’ll Own 

Hands-On Enablement (50%) 

• Embed directly with teams across go-to-market, Engineering, Product, Operations, Finance, and Customer Experience to identify high-value AI use cases and unblock adoption 

• Design, prototype, and ship internal AI workflows and tools (prompt libraries, automation scripts, internal apps) that solve real problems – both directly and by enabling teams to become self sufficient 

• Evaluate and recommend AI tooling—LLMs, copilots, automation platforms—with a bias toward practical deployment over proof-of-concept theater 

• Build reusable playbooks, templates, and reference implementations that teams can adopt independently 

• Establish measurement frameworks to track adoption, productivity impact, and ROI 

AI Initiative Ownership (20%) 

• Own select AI-driven initiatives end-to-end, from scoping through delivery.

• Drive vendor evaluation, stakeholder alignment, implementation planning, and rollout for assigned initiatives 

• Coordinate across Product, Engineering, Customer Experience, and external vendors to hit milestones and manage dependencies 

• Define success metrics and own post-launch adoption and iteration 

Evangelism & Change Management (20%) 

• Drive awareness, excitement, and fluency around AI across the organization 

• Run workshops, office hours, and enablement sessions tailored to different audiences (engineers, PMs, operations staff, leadership) 

• Co-own and evolve existing programs: The Vanguard (AI champions network), The Forge (internal hackathon series), and LINQ Labs (internal tools environment) 

• Translate technical AI capabilities into business-relevant language for non-technical stakeholders 

• Surface and amplify success stories to build organizational momentum 

Strategy & Governance (10%) 

• Partner with the CTO to refine and execute LINQ’s AI strategy 

• Maintain an AI adoption roadmap with clear priorities, dependencies, and milestones 

• Collaborate with Security (CISO) and Compliance to ensure AI tooling meets FERPA, COPPA, PCI, and CCPA requirements 

• Track the AI vendor landscape and make informed build-vs-buy-vs-integrate recommendations 

• Contribute to board and investor narratives around LINQ’s AI maturity

  What You Bring 

  Required 

  • 8+ years in technical program management, developer experience, platform engineering, or a similarly cross-functional technical role
  • Demonstrated ability to drive adoption of new tools and practices across an engineering organization—not just advocacy, but measurable results 
  • Strong technical fluency: you can review prompts, evaluate AI tools, design workflows, and build prototypes (scripting, light app development, API integrations) 
  • Experience working with LLMs, AI copilots, or automation tooling in a professional context—not just personal experimentation 
  • Exceptional written and verbal communication; you can explain complex technical concepts to a CFO and debug a prompt chain with an engineer in the same afternoon 
  • Comfort operating in ambiguity with minimal direction; you define the path, not just walk it 
  • Experience in a PE-backed, multi-product SaaS environment (or similar complexity) 

  Preferred 

  • Experience in K–12 education technology or another regulated vertical (healthcare, fintech) 
  • Familiarity with compliance frameworks relevant to AI deployment (FERPA, COPPA, SOC 2) 
  • Background in developer experience, internal tools, or platform teams 
  • Experience with JavaScript/TypeScript, React, Node.js, AWS 
  • Track record of building and scaling internal programs or communities of practice 

    About LINQ 

    LINQ is a K–12 cloud software company trusted by 30% of U.S. school districts, powering 1B school meals annually, 364K payrolls, and 3.5M families through LINQ Connect. We simplify the operational complexity of running a school district so educators can focus on what matters: students. 

    We’re PE-backed, ~$100M ARR, and in the middle of a meaningful transformation—modernizing our platform, unifying our product portfolio, and embedding AI across everything we do. This is not an innovation lab. This is a real business with real customers, and AI is how we earn the right to scale. 

    LINQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Overview of Job/Team:

You are an experienced and skilled Sales Engineer with expertise in security domains including Identity and Access Management, incident response, SaaS, and OSINT. You excel at articulating complex technical solutions to audiences with varying levels of domain knowledge and are proficient in all aspects of the technical sales cycle. You are self-motivated, able to operate in a rapidly evolving environment while managing multiple demands, and value working as part of a smart, collaborative team to deliver the best solutions to your customers.

What You'll Do:

• Sales Partnership:
• Partner with our Partner sales team to present SpyCloud solutions to our global partner ecosystem, tailored for unique use cases and environments.
• Leverage SpyCloud data to hunt adversaries and criminals, applying this to specific customer situations.
• Help translate partner feedback into internal insights that guide product and service improvements.
• Facilitate value-based conversations to ensure partners understand and maximize the potential impact of SpyCloud’s offerings.
• Technical Expertise:
• Drive channel partnerships through solution architect/SME engagement.
• Conduct product demonstrations, technical presentations, requirements analysis, and evaluation management.

Requirements:

• Professional Experience:
• 7+ years of experience in either cybersecurity presales or working with IT security oriented tools
• Must have a strong network of enterprise customers in the US.
• Experience with link analysis tools (e.g., Maltego, IBM I2 Analyst Notebook).
• Technical Skills:
• Proficiency in Python or a similar programming language is a plus.
• Soft Skills:
• Excellent communication skills, with the ability to articulate complex technical solutions to diverse audiences.
• Strong analytical and problem-solving skills.
• Ability to manage multiple demands and operate in a rapidly evolving environment.
• Willingness to travel as required in the region.

ABOUT THE TEAM

Our School Nutrition team builds high-transaction-volume software that processes over 1 billion meal transactions annually across thousands of school districts. This is mission-critical infrastructure — it must work during the lunch rush, every school day, in cafeterias nationwide. We're building the next generation of nutrition management technology to help schools operate more efficiently while ensuring every student has access to healthy meals.

ABOUT THE POSITION

As an Engineering Manager for School Nutrition, you will lead the engineering team(s) building the platform that processes over 1 billion meal transactions annually across thousands of school districts. You'll partner closely with engineering leadership and product teams to ship mission-critical software — the kind that has to work during the lunch rush, every school day, in cafeterias nationwide.

This is a player/coach role that leans firmly toward coach. Roughly 80% of your time is spent leading people — hiring, coaching, unblocking, raising the bar, and driving delivery — and the remaining time is spent where a manager's technical leverage is highest: architecture and design reviews, high-stakes code review, pairing on hard problems, and jumping into the code when production needs you. You're not here to pick up sprint tickets, but you are close enough to the code that your engineers trust your technical instincts and you can carry real weight during an incident.

WHAT YOU'LL BE DOING

• Lead and grow a team of engineers across a blended FTE/contractor model - running meaningful 1:1s, writing growth plans, managing performance honestly, and giving direct, kind, actionable feedback
• Own delivery outcomes for the School Nutrition platform - partnering with Product to shape the work, not just receive it, and driving predictable, high-quality execution
• Partner with the Sr. Director of Engineering and your senior engineers to shape and execute the modernization roadmap - evolving the platform toward .NET Core, cloud-native services, and PostgreSQL without destabilizing daily delivery
• Raise the hiring bar and own the hiring loop for your team - sourcing, interview calibration, and closing talent
• Contribute as a technical leader in ADRs, design reviews, and high-stakes code reviews; weigh in on tradeoffs with enough depth that your technical voice genuinely sharpens the work
• Drive healthy engineering practices - testing discipline, CI/CD, DORA/flow metrics, and incident response - using evidence to guide improvement rather than opinion alone
• Enable the team to adopt AI-assisted development tooling (Claude Code) effectively and responsibly, modeling the practices yourself
• Cultivate a culture where engineers are confident to change code - when people are afraid to touch something, we move slowly and we break things
• Communicate up, across, and down clearly in writing - roadmaps, status, risks, tradeoffs, and decisions

WHAT WE ARE LOOKING FOR

Core Experience

• 3+ years managing software engineering teams, with a track record of shipping production software at quality
• Experience managing mixed FTE and contractor teams - with a clear sense of where those management approaches converge and diverge
• Strong technical background with substantial .NET / C# experience; you've shipped real systems and are sharp enough to contribute credibly in design and code reviews
• Comfort across Angular and SQL Server (or close-adjacent stacks you can ramp on quickly)
• Experience leading modernization work - evolving legacy systems incrementally without stopping the world
• Evidence-based management approach - familiar with DORA, SPACE, or equivalent frameworks, and honest about their limits

AWS & Cloud Architecture

• Production experience working in AWS environments; comfortable reasoning about Lambda, RDS, and common cloud-native services
• Appreciation for the tradeoffs between legacy and cloud-native approaches, and experience guiding teams through the transition

AI-Assisted Development

• Hands-on user of Claude Code, Cursor, or similar AI-assisted coding environments
• Able to coach a team on effective, responsible use of AI tooling — and honest about where it works and where it doesn't

Additional Requirements

• Coaching-first instinct - you default to asking before telling, and help people think clearly rather than thinking for them
• Direct communicator - you can challenge respectfully, escalate clearly, and write a crisp exec update
• Fluent in Agile, DevOps, and CI/CD practices

WHAT WILL MAKE YOU STAND OUT

• Experience in school nutrition, food service, point-of-sale systems, or K-12 EdTech
• Background managing teams that support high-transaction-volume, mission-critical systems (POS, payments, or similar)
• Experience running blended onshore/offshore or FTE/contractor engineering teams at scale
• Experience splitting or merging teams as organizational scope evolves
• Hands-on experience with .NET Core, AWS Lambda, and PostgreSQL (our direction of travel)
• Experience with offline-first or intermittent-connectivity patterns
• Contributions to engineering excellence programs, management communities of practice, or internal leadership development

SpyCloud, a leader in cybersecurity and identity threat protection, is looking for an onsite, part-time contract Facilities Coordinator to keep our Austin headquarters running like a well-oiled machine. This role is central to maintaining a productive, safe, and high-functioning workplace that reflects our fast-paced, mission-driven culture.

If you’re organized, proactive, and the kind of person who notices (and fixes) things before anyone else does, you’ll fit right in. You’ll be the go-to for office logistics and employee support—keeping the day-to-day experience seamless for the team.

What You'll Do:

• Office Management & Maintenance:
• Serve as a point of contact for all office-related matters including repairs, vendors, supplies, and space planning
• Coordinate cleaning and maintenance to ensure a clean and welcoming environment
• Maintain and stock inventory of office supplies, kitchen items (daily), and other workplace essentials
• Manage office lunch programs, employee milestones and birthday gift ordering, and new hire and anniversary swag.
• Assist in onboarding process for new hires (first day email, office tour, swag box)
• Facilities Operations Support:
• Assist in space planning and office moves as the company grows
• Support employee desk assignments and seating arrangements in a hybrid remote/in person environment
• Manage incoming and outgoing mail, shipping logistics, and package deliveries
• Vendor & Budget Coordination
• Liaise with building management and third-party vendors to ensure timely and cost-effective service delivery
• Track facilities-related expenses, issue purchase orders, and support budgeting processes
• Health, Safety & Compliance
• Enforce office safety procedures and lead initiatives to maintain compliance with local regulations
• Support emergency preparedness protocols, including fire drills and first aid station upkeep
• Culture & Engagement Support
• Partner with HR and other departments to help plan company events, employee engagement initiatives, and on-site gatherings
• Ensure the workplace reflects SpyCloud’s values and is a positive, inclusive space

Requirements:

• 1-2+ years of experience in a facilities, office management, or operations support role
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and problem-solving abilities
• Proficiency with basic office software (Microsoft 365, Google Workspace); experience with facilities or ticketing tools a plus
• Ability to lift 25–30 lbs and manage physically active tasks (e.g., moving office equipment)
• A customer-service mindset and a proactive approach to solving workplace issues
• Experience in a fast-paced tech or startup environment preferred

Nice to Have

• Comfort operating in ambiguity; our threat landscape changes daily, and so might your to-do list
• A sixth sense for when the coffee supply is about to run critically low — we consider this a security threat
• A reputation for being the person colleagues turn to before they even file a request

This is a part-time 1099 contract role paying $20–$25 per hour, based on experience and qualifications. The expected schedule is Monday through Friday, 8:00 AM – 2:00 PM. As a contract role, benefits are not included.

ABOUT THE TEAM

Our Payments team builds the platform that moves real money between school districts, families, and payment partners nationwide. Every transaction matters — a parent loading lunch money before the bell, a cafeteria terminal charging at the register, a nightly settlement landing in a district's bank account. Reliability, accuracy, and financial integrity aren't features - they're the floor. We're building the next generation of K-12 payments, giving districts confidence in their funds and families a seamless way to pay for what their students rely on every day.

ABOUT THE POSITION

As an Engineering Manager for Payments, you will lead the engineering team(s) that own the payment engine and admin tooling behind LINQ's payments platform - the software responsible for moving real money between school districts, families, and LINQ's payment partners. You'll partner closely with the Sr. Director of Engineering, senior engineers on your team, and Product leadership to ship software where reliability, data accuracy, and operational rigor are non-negotiable.

This is a player/coach role that leans firmly toward coach. Roughly 80% of your time is spent leading people - hiring, coaching, unblocking, raising the bar, and driving delivery - and the remaining time is spent where a manager's technical leverage is highest: architecture and design reviews, high-stakes code review, pairing on hard problems, and jumping into the code when production needs you. You're not here to pick up sprint tickets, but you are close enough to the code that your engineers trust your technical instincts and you can carry real weight during an incident - which matters more in payments than almost anywhere else.

WHAT YOU'LL BE DOING

• Lead and grow a team of engineers across a blended FTE/contractor model - running meaningful 1:1s, writing growth plans, managing performance honestly, and giving direct, kind, actionable feedback
• Own delivery outcomes for the Payments platform - partnering with Product to shape the work, not just receive it, and driving predictable, high-quality execution
• Partner with the Sr. Director of Engineering and your engineers to shape and execute the technical roadmap - balancing new product capabilities, infrastructure modernization, and platform reliability
• Keep operational excellence front and center - reconciliation, webhook resilience, retry and idempotency patterns, and data accuracy in the face of third-party outages are the baseline expectation, not a stretch goal
• Raise the hiring bar and own the hiring loop for your team - sourcing, interview calibration, and closing talent
• Contribute as a technical leader in ADRs, design reviews, and high-stakes code reviews; weigh in on tradeoffs with enough depth that your technical voice genuinely sharpens the work
• Drive healthy engineering practices - testing discipline, CI/CD, DORA/flow metrics, and incident response - using evidence to guide improvement rather than opinion alone
• Enable the team to adopt AI-assisted development tooling (Claude Code) effectively and responsibly, modeling the practices yourself
• Cultivate a culture where engineers are confident to change code - when people are afraid to touch something, we move slowly and we break things, and in payments that has a direct financial consequence
• Communicate up, across, and down clearly in writing - roadmaps, status, risks, tradeoffs, and decisions

WHAT WE ARE LOOKING FOR

Core Experience

• 3+ years managing software engineering teams, with a track record of shipping production software at quality
• Experience managing mixed FTE and contractor teams - with a clear sense of where those management approaches converge and diverge
• Strong technical background in Node.js and modern JavaScript/TypeScript service development; you've shipped real systems and are sharp enough to contribute credibly in design and code reviews
• Comfort with Angular or a close-adjacent modern front-end framework
• Hands-on experience leading teams that build payments, fintech, or other integration-heavy systems where data accuracy, idempotency, and reconciliation with external systems are core concerns
• Evidence-based management approach - familiar with DORA, SPACE, or equivalent frameworks, and honest about their limits

AWS & Cloud Architecture

• Production experience working in AWS environments; comfortable reasoning about container-based deployment (ECS/EKS), serverless services, and managed databases
• Experience leading teams through infrastructure modernization (e.g., containerization migrations) without disrupting delivery

Payments & Integration Domain

• Familiarity with payment gateway integrations, tokenization, settlement flows, and dispute/chargeback management
• Understanding of PCI DSS scope reduction strategies and the operational realities of relying on tokenization vendors
• Demonstrated experience hardening integrations with unreliable third-party systems - webhook handling, reconciliation jobs, eventual consistency, and graceful degradation

AI-Assisted Development

• Hands-on user of Claude Code, Cursor, or similar AI-assisted coding environments
• Able to coach a team on effective, responsible use of AI tooling — and honest about where it works and where it doesn't

Additional Requirements

• Coaching-first instinct - you default to asking before telling, and help people think clearly rather than thinking for them
• Direct communicator - you can challenge respectfully, escalate clearly, and write a crisp exec update
• Fluent in Agile, DevOps, and CI/CD practices

WHAT WILL MAKE YOU STAND OUT

• Experience in payments, payroll processing, fintech, or K-12 EdTech
• Background managing teams that operate high-transaction-volume, real-money-movement systems
• Experience running blended onshore/offshore or FTE/contractor engineering teams at scale
• Experience splitting or merging teams as organizational scope evolves
• Hands-on experience with terminal/EMV or in-person payment integrations
• Experience launching hosted checkout, embedded payments, or PSP-style products
• Contributions to engineering excellence programs, management communities of practice, or internal leadership development

About the Role 

You'll own the programs and content that power our revenue teams - partnering cross-functionally to deepen product expertise, sharpen sales execution, and deliver a better customer experience. You'll leverage AI and analytics to identify trends, surface enablement gaps, and keep the team ahead of what the business needs next. If you love turning complexity into clarity and get energized by helping people perform at their best, this role was built for you. 

Primary Objectives 

• Equip the sales team with the right content, tools, and training to effectively communicate LINQ's value across the full sales cycle 

• Align sales and marketing efforts through consistent messaging, playbooks, and collateral 

• Measure and improve enablement program effectiveness through data-driven insights and feedback loops 

• Support revenue growth by ensuring every seller has what they need to engage K–12 buyers with confidence 
• Reduce ramp time for new sales hires by building structured, scalable onboarding programs 

What You'll Be Doing 

• Designing, launching, and continuously improving sales onboarding and ongoing training programs 

• Maintaining and updating a centralized sales content library - playbooks, battle cards, pitch decks, objection handling guides, and more 

• Partnering with Product Marketing to translate new features and positioning into field-ready tools 

• Facilitating training sessions, workshops, and role-play exercises to sharpen seller skills 

• Managing the sales enablement tech stack and ensuring adoption across the team 

• Collaborating with Sales Leadership to identify performance gaps and develop targeted learning paths 

• Tracking key enablement metrics (ramp time, content usage, win rates, rep confidence scores) and reporting progress to stakeholders 

• Supporting the launch of new products, campaigns, and GTM motions with coordinated enablement plans  

What You'll Bring 

• 4+ years of experience in sales enablement, sales operations, revenue marketing, or a related field 

• Proven track record of building enablement programs that measurably improve sales performance 

• Strong understanding of B2B sales cycles, ideally in SaaS or EdTech environments 

• Excellent written and verbal communication skills - you can make complex topics accessible and compelling 

• Experience with sales enablement platforms (Highspot preferred), CRM tools (Salesforce preferred), Revenue Intelligence Platform (Gong preferred) 

• Collaborative by nature with the ability to manage cross-functional projects and stakeholder relationships 

• Data-driven mindset - you set goals, measure outcomes, and adjust accordingly 

• Experience in K–12 education or public sector sales is a plus, not a requirement 

• Experience leveraging AI tools, preferably Claude, to improve efficiency 

About The Role

As a Principal Forward Deployed Engineer (FDE) at Invisible, you'll lead high-impact, AI-powered solutions that reshape how our clients operate their most critical workflows. You won’t just build and deploy — you’ll drive the strategy, architecture, and execution of end-to-end systems, working directly with client.

This is a hybrid role: equal parts AI engineer, software builder, and technical consultant. It's perfect for someone who wants to be hands-on with models and close to the impact they generate.

**Please note - We are always looking to connect with talented individuals for this role. This posting is part of our ongoing effort to build a strong pipeline of candidates and may not correspond to an immediate opening. Candidates who move forward in the process may be considered for current and future opportunities as they arise.

What You’ll Do

• Partner with delivery and executive stakeholders to scope, design, and lead implementation of AI-driven solutions
• Identify transformational opportunities in messy, ambiguous workflows and turn them into repeatable systems
• Lead architecture design and trade-off discussions across performance, scalability, cost, and reliability
• Own projects from first discovery call through full deployment — including client-facing delivery, internal coordination, and post-launch iteration
• Build shared infrastructure, reusable components, and internal playbooks to level-up the team
• Coach and mentor mid-level engineers and help shape the culture of forward-deployed AI engineering at Invisible

What We Need

• 10+ years of software engineering experience, including significant time spent building data, ML, or backend systems
• Python & ML/LLM Frameworks: Deep proficiency in Python with hands-on experience using Hugging Face, LangChain, OpenAI, Pinecone, and related ecosystems
• Deployment & Infrastructure: Skilled in full-stack and API-based deployment patterns, including Docker, FastAPI, Kubernetes, and cloud environments (GCP, AWS)
• Platform Orchestration: Experienced with workflow orchestration libraries, pub/sub systems (Kafka), and schema governance
• Data Management: Expertise in data governance and operations, including Unity Catalog and policy management, cluster/job orchestration, data contracts and quality enforcement, Delta/ETL pipelines, and replay processes
• Strong product and system design instincts — you understand business needs and how to translate them into technical architecture
• Experience building usable systems from messy data and ambiguous requirements
• Excellent communication and client-facing skills; you’ve led conversations with technical and non-technical stakeholders alike
• Proven experience owning projects from scoping through deployment in ambiguous, high-stakes environments
• Be willing to be on-call for our customers when situations arise
• Ability to travel roughly 25–50% of the time, sometimes short-notice trips—primarily across North America with occasional international roll-outs—to work directly on-site with clients
• Strong engineering background demonstrated by a Bachelor’s degree in Data Science, Computer Science and related fields OR equivalent professional experience

What’s In It For You

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

For this position, the annual salary ranges by location are:

• Tier 1:  $250,000 - $366,000
• Tier 2:  $227,000 - $333,000

Overview of Job/Team:

As a Senior Product Success Engineer, you will play a critical role in the long-term success of SpyCloud’s most strategic customers. You’ll serve as a trusted technical advisor, focused on delivering scalable API integrations and data workflows that help customers maximize the value of our platform across security, fraud, and identity protection use cases.

This role blends deep technical knowledge with high-impact account engagement. You’ll work closely with stakeholders—from developers and engineers to CISOs—to ensure SpyCloud is seamlessly integrated and delivering value within their security ecosystems.

What You'll Do:

• Strategic Account Partnership
• Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals.
• Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction.
• Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription.
• API & Data Integration Leadership
• Guide customers through the design and implementation of secure, scalable API integrations and data workflows.
• Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications.
• Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts.
• Industry & Domain Expertise
• Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations.
• Advise customers on deploying SpyCloud effectively within their security and identity infrastructure.
• Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data.
• Technical Enablement & Support
• Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices.
• Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization.
• Create and maintain reusable assets—including integration guides, scripts, and deployment templates.
• Product Feedback & Collaboration
• Act as the voice of the customer—sharing insights, trends, and feature feedback with Product and Engineering teams.
• Participate in roadmap discussions and help evolve SpyCloud’s platform and integration capabilities based on enterprise needs.

Requirements:

• 3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer)
• Proven experience managing strategic or enterprise accounts with complex integration requirements
• Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash)
• Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications
• Excellent communicator—able to translate between technical and business audiences
• Confident working with developers, architects, and senior security leaders

Nice to Have:

• Familiarity with fraud prevention, identity management, or threat intelligence use cases
• Exposure to compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR)

About The Team:

LINQ’s Marketing department is the creative engine behind our mission to empower K-12 districts. We are storytellers, strategists, and data enthusiasts who work together to share our vision with school districts across the US. From crafting compelling campaigns to building meaningful connections, we ensure our solutions reach the right people. Our team thrives at the intersection of creativity and analytics, combining big ideas with measurable impact.  

About The Role: 

Senior Demand Generation Campaign Manager is responsible for developing and executing multi-channel digital campaigns, account-based marketing initiatives in partnership with Sales, and audience acquisition for in-person events. This role drives awareness, engagement, and qualified pipeline through full-funnel planning aligned with go-to-market strategy, defined personas and buying committees, and key messaging. 

This is a hands-on, individual contributor role that owns campaign execution from launch through optimization and reporting, collaborating closely with Sales, RevOps, Product Marketing, Content, and Web to deliver measurable business impact. 

Primary Objectives: 

• Drive qualified pipeline and revenue growth through integrated campaigns 

• Improve funnel conversion and lead management in partnership with Sales and RevOps 

• Build a measurement and optimization engine for repeatable, data-driven performance improvements 

What You’ll Be Doing:   

• Campaign Strategy across all digital channels and in-person events: Build integrated plans spanning paid search, paid social, programmatic/display, retargeting, email, webinars/events, website/CRO, content syndication, and partner channels.
• Account-Based Marketing (ABM): Partner with Sales to build and execute targeted account programs across priority segments, leveraging intent data and audience insights to engage buying committees at the right stage: from awareness through pipeline acceleration.
• Full‑funnel campaign management: Define ICPs/segments, craft messaging and offers, develop landing pages and nurture streams, forecast spend and pipeline, and manage timelines from brief through post-mortem.
• Lead management supporting Sales: Partner with BDR/AE leadership to define lead taxonomy and SLAs, support lead routing and scoring, improve 6QA/MQL→SQL conversion, and ensure clean handoffs with feedback loops.
• Measurement & optimization: Own campaign and funnel analytics, set KPIs, instrument tracking, run A/B and multivariate tests, and optimize creative, audiences, bids, and landing pages to maximize ROI.
• Cross‑functional collaboration: Work with Product Marketing, Content, Web, RevOps, and Sales to align priorities, launch GTM plays, and ensure consistent messaging across touchpoints.
• Budget & vendor coordination: Support quarterly budget planning and manage day-to-day relationships with agencies/contractors and key platform partners to ensure on-time delivery and performance. 

What We Are Looking For:                                          

• 6–9+ years in B2B growth/demand generation with proven pipeline and revenue impact; experience in EdTech, public sector, or multi-product portfolios a plus. 
• 5+ years of B2B SaaS demand generation experience, with ownership of full-funnel and ABM campaign execution and optimization tied to pipeline metrics. 
• Demonstrated success running multi-channel digital programs across search, social, programmatic, and email/lifecycle. 
• Hands-on expertise with HubSpot, Google Analytics (GA4), Salesforce, Canva, and Asana. 
• Strong analytical skills with mastery of funnel metrics (MQL, SQL, SAL, win rate, CAC, payback) and experimentation frameworks. 
• High attention to detail and strong project management skills; ability to manage multiple concurrent programs and deadlines. 
• Exceptional communication and stakeholder management; comfortable presenting performance insights and recommendations to senior partners. 

What will Make You Stand Out:  

• An ability to make data driven recommendations on demand generation strategy
  
  
• Qualified pipeline generated/influenced ($) and pipeline coverage for priority segments 

• MQL→SQL and SQL→Opportunity conversion rates improved through optimization and sales alignment 

• CAC, ROAS, and payback period improvements by channel/campaign 

• Website conversion rate (visit→lead; lead→MQL) and landing page CVR improvements 

• Email engagement and nurture progression velocity improvements 

The Tech:                                       

• HubSpot (marketing automation, workflows, email, landing pages, lead scoring, attribution) 
• Google Analytics (site and funnel analytics, goals/events, GA4 reporting) 
• Salesforce (campaign influence, opportunity and pipeline reporting) 
• Canva (lightweight creative and ad production) 
• Asana (project management) 
• 6sense
• Demanbase

Travel Requirements:               

• Less than 10% 
   

The GRC Engineer is a role within SpyCloud’s Governance, Risk, and Compliance (GRC) department, part of the Legal & Compliance organization. This position plays a critical role in strengthening SpyCloud’s compliance posture by driving audit readiness, scaling continuous control testing, and embedding compliance requirements into cloud-native systems and workflows.

This role partners closely with Engineering, Security, IT, Product, and Legal teams to ensure compliance requirements are implemented effectively within cloud environments. The GRC Engineer leads complex compliance initiatives while leveraging automation and scripting to improve efficiency, accuracy, and scalability.

What You'll Do:

• Compliance Program & Framework Management
• Lead and support compliance programs including SOC 2, ISO 27001, and CMMC, with a strong focus on cloud-native environments. 
• Coordinate internal and external audits, ensuring accurate evidence collection and alignment with technical stakeholders. 
• Support customer security reviews and questionnaires by clearly articulating SpyCloud’s cloud security controls and compliance posture.
• Audit Readiness & Continuous Controls
• Own continuous audit readiness across cloud platforms such as AWS, GCP, and Azure.
• Design and execute continuous control testing using automation and scripting (preferably Python). 
• Partner with Engineering and Security teams to ensure compliance is embedded into system design and change management processes.
• GRC Automation & Tooling 
• Build, maintain, and enhance automated evidence collection workflows using Vanta. 
• Integrate Vanta with cloud environments, identity systems, and CI/CD pipelines to support continuous compliance. 
• Collaborate with Engineering to implement automated compliance checks within cloud deployments.
• Governance, Policies & Standards 
• Develop and maintain security and compliance policies, standards, and procedures aligned with cloud architecture and operational practices. 
• Ensure governance documentation supports SOC 2, ISO 27001, and CMMC requirements while remaining practical for technical teams. 
• Translate complex technical requirements into clear, actionable controls.
• Risk Management 
• Lead risk assessments across cloud services, systems, and business processes.
• Identify, assess, and drive remediation of cloud security and compliance risks. 
• Partner with stakeholders to ensure risks are understood, prioritized, and addressed.
• Vendor Risk Management 
• Enhance vendor risk management workflows through automation and integration, including integration audits of third-party cloud services.
• Cross-Functional Collaboration 
• Work closely with Engineering, IT, Security, Product, and Legal teams to embed compliance into architecture and design decisions. 
• Serve as a subject matter expert for cloud compliance, control validation, and compliance automation.

Requirements:

• Experience
• 5+ years of experience in Governance, Risk & Compliance (GRC), security compliance, auditing, or related roles. 
• Demonstrated experience applying SOC 2, ISO 27001, and/or CMMC requirements to cloud environments. 
• Experience leading audit readiness activities and working directly with auditors.
• Strong collaboration experience with engineering and cloud operations teams.
• Education 
• Bachelor’s degree in Information Security, Computer Science, Engineering, or equivalent professional experience.
• Technical Skills Required: 
• Ability to understand and write code, preferably Python, to automate evidence collection and validate cloud controls. 
• Strong knowledge of cloud architectures, IAM, logging, monitoring, and cloud security best practices. 
• Hands-on experience using Vanta for compliance automation and integrations.
• Familiarity with SOC 2, ISO 27001, CMMC, NIST 800-53, and CIS Benchmarks.
• Soft Skills 
• Strong written and verbal communication skills. 
• Ability to work independently and manage multiple priorities. 
• Strong analytical, problem-solving, and collaboration skills.

Nice to Have:

• Certifications such as CISA, CISSP, CCSK, CCAK, or ISO 27001 Lead Auditor/Implementer.
• Experience with CI/CD pipelines, secure development practices, or cloud security engineering. 
• Experience conducting integration audits or third-party cloud risk assessments.

The ideal candidate possesses a strong understanding of building internal security tooling and data pipelines using public cloud infrastructure, leveraging AI technologies.  This role will be within SpyCloud Labs, SpyCloud’s in-house Security Research team, and focus on building automation and other internal tooling to facilitate the collection of recaptured third-party breach and malware data.  This is a full-time remote role supporting a hybrid workforce.

What You'll Do:

• Design, implement, and maintain internal tooling for acquiring and parsing recaptured underground data.
• Build and deploy cloud infrastructure using Infrastructure as Code technologies.
• Build and deploy automated CI/CD pipelines to test and deploy tooling and infrastructure.
• Collaborate directly with the research team to support the targeting and collection of new data sources.
• Be the subject matter expert on Security Research Engineering and the data acquisition process.
• Leverage modern AI and LLM-based tooling to streamline development and collection workflows.
• Constantly and independently work to identify improvements and automation opportunities in the recaptured data workflow and ETL pipelines. 
• Participate in security research including investigation of threat actors, malware, and other critical research in support of SpyCloud’s priorities.
• Mentor junior security researchers and engineers including providing code review and guidance on efficient code writing and professional development 

Requirements:

• 6+ years experience in a Senior role within cybersecurity engineering.
• 6+ years of professional software development experience, preferably in the cybersecurity industry
• Experience using AI/ML in development workflows.
• Experience implementing AI/ML in data processing applications.
• Highly skilled with Python. Golang proficiency a plus.
• Experience building internal tooling and deploying using Infrastructure as Code technologies (we use Terraform and Ansible).
• Bachelor’s degree, or equivalent experience, in Math, Science, Engineering, or Business fields.
• Self-directed with the ability to identify and deliver on tasks without needing direct supervision.
• Critical thinker that is comfortable supporting collaborative problem solving in a team environment.
• Excellent communication skills.
• Highly self-motivated, empathetic, curious, and flexible.

Nice to Have:

• Experience working with large enterprises in delivery of security analytics products.
• Experience in acquiring and processing malware-exfiltrated data 
• Experience in using data science to analyze datasets for the purposes of detecting fraud or cyberthreats.
• Experience with databases (relational or NoSQL) and designing efficient database architecture.

For applicants residing in California, please click here to read SpyCloud's CCPA Notice.

We are seeking a Principal Engineer to lead the hands-on architecture and development of our next-generation data and intelligence APIs. This role is deeply technical and execution-focused, responsible for defining API contracts, building production services, and architecting the platform interfaces high-performance throughput, agentic workflows, and external customer integrations.

You will operate at the intersection of distributed systems, data platforms, and agentic orchestration, ensuring our APIs are scalable, governed, observable, and designed for long-term evolution. This role requires strong systems thinking, high-quality implementation standards, and the ability to translate platform strategy into production-grade services.

This is a hands-on engineering role with architectural authority.

What You'll Do:

• Next-Generation API Architecture
• Architect and implement customer-facing data and intelligence APIs with clear versioning, SLAs, and backward compatibility.
• Define and enforce API contracts for:
• Low latency, high throughput endpoints
• Agentic workflows (tools, actions, state transitions, handoffs)
• Context retrieval and enrichment
• Design APIs as durable platform interfaces, not thin wrappers over storage systems.
• Establish standards for schema governance, payload design, and service boundaries.
• Agentic & ML Platform Integration
• Architect service layers that support agentic workflows, including orchestration interfaces, guardrails, and runtime observability.
• Build API surfaces that expose model outputs safely and consistently.
• Collaborate with MLEs and Data Scientists to move models from experimentation into robust inference services.
• Ensure proper lifecycle management, monitoring, and rollback mechanisms for ML-powered endpoints.
• Data Platform & Context Hubs
• Design and implement service layers that sit on top of the gold-layer system of record.
• Build and evolve context hubs derived from authoritative systems of record, enabling consistent entity, identity, or risk context for downstream services.
• Ensure APIs are aligned with medallion architecture principles and platform data contracts.
• Prevent fragmentation by maintaining strong coupling to canonical schemas and governed data models.
• Distributed Systems & Reliability
• Design high-throughput, low-latency services supporting batch and streaming workloads.
• Implement scalable infrastructure patterns on AWS.
• Ensure strong observability, error handling, performance tuning, and cost awareness.
• Drive infrastructure-as-code practices and production readiness standards.
• Technical Leadership
• Serve as a senior architectural voice in design reviews.
• Raise the bar on code quality, system design, and operational rigor.
• Mentor engineers on API design, distributed systems, and ML integration patterns.
• Influence platform direction through technical depth rather than organizational authority

Requirements:

• 10+ years of experience building distributed systems, APIs, or large-scale data platforms.
• Deep experience designing and implementing customer-facing APIs as long-lived products.
• Strong understanding of schema governance, versioning strategies, and contract design.
• Experience productionizing ML models and exposing inference services.
• Experience designing or integrating agentic or autonomous workflows.
• Experience building service layers on top of systems of record or semantic data layers.
• Strong background in distributed systems reliability, observability, and scalability.
• Proficiency in Go & Python (and/or backend service languages).
• Hands-on experience with Databricks/Snowflake
• Strong experience with AWS infrastructure and infrastructure-as-code tools

Nice to Have:

• AWS services including Redshift, S3, EC2, and related cloud-native tooling.
• Data stores including Elasticsearch, PostgreSQL, Redis, and graph databases (e.g., Neo4j or AWS Neptune).
• Experience building high-performance APIs and service layers over heterogeneous data systems.
• Familiarity with Databricks/Snowflake and/or SageMaker is a plus.
• Experience in cybersecurity, identity, fraud, or risk systems is a plus.

SpyCloud is hiring a Director of Software Engineering to lead the Console platform powering our Threat Protection product. This is a high-impact role focused on architectural rigor, platform evolution, and AI-enabled engineering leverage.

You will lead a senior-heavy team (~10 engineers) responsible for a multi-tenant SaaS platform Spycloud's customers. Your mandate is not to scale headcount,  it is to scale output, innovation, and system durability through strong architecture and applied AI.

This role reports to the VP of Engineering and operates as a key technical partner with cross-team influence.

What You'll Do:

• Platform Architecture at SaaS Scale
• Own the architectural direction of a multi-tenant Console platform built on Go, React, and AWS, with Domain-Driven Design.
• Elevate system design rigor across APIs, tenant isolation, RBAC, observability, and deployment safety.
• Establish durable platform boundaries and reduce feature-factory behavior.
• Lead design reviews and technical arbitration across teams.
• AI-Native Product Capabilities
• Embed applied AI into the Console ( intelligent workflows, LLM-powered summarization, ML-powered insights).
• Architect production-grade AI integrations with attention to guardrails, evaluation, cost, and latency.
• Ensure AI features are secure, observable, and reliable in a multi-tenant environment.
• AI-Enabled Engineering Leverage
• Introduce AI agents and automation into the engineering lifecycle.
• Design and build AI workforce model to increase output without linear headcount growth.
• Incubate and lead a focused applied AI capability within the team.
• Set standards for responsible AI usage in development and product.
• Product–Engineering Alignment
• Partner deeply with Product to align roadmap, architecture, and long-term platform strategy.
• Translate business outcomes into scalable system capabilities.
• Improve execution clarity, ownership, and delivery predictability.

Requirements:

• Architectural Depth
• 10+ years in software engineering with significant experience in scalable web architecture.
• Proven ownership of multi-tenant SaaS systems at meaningful customer scale.
• Strong backend and frontend systems intuition (Go and modern React environments).
• Deep experience operating cloud-native systems in AWS.
• AI Systems Competence
• Experience integrating LLMs or ML-driven capabilities into production systems.
• Understanding of evaluation frameworks, prompt patterns, guardrails, and cost-performance tradeoffs.
• Clear thinking around where AI creates durable advantage vs. noise.
• Leadership & Influence
• Experience leading senior and staff-level engineers.
• Ability to influence technical direction beyond direct reporting lines.
• Strong design review discipline and decisive architectural judgment.
• Track record of improving engineering execution and product alignment.

SpyCloud is seeking a high performing individual for the company’s new Director of Product Analytics to lead the evolution of the enrichment, correlation, and identity analysis systems that transform dark web, malware, and identity data into actionable intelligence. This role sits at the center of SpyCloud’s data lifecycle—shaping how new data sources and identity signals are assimilated, enriched, and correlated to reveal compromised data, exposed employees, and emerging risks across the digital identity landscape.

The role will lead a growing team of product and analytics professionals responsible for developing and executing a forward-looking analytics strategy designed to meet the ever-evolving needs of SpyCloud’s customers with next generation insights through traditional Data Science and advanced AI analysis techniques.  

This role will partner closely with Security Research, Data Science, and Data Engineering to improve the fidelity, scalability, and identity context of SpyCloud’s intelligence signals and will work to build a centralized analytics platform used by all of SpyCloud’s products and exposed to partners and customers via API/MCP for automation and integration purposes. 

This is a highly cross-functional leadership role requiring both technical fluency and strategic vision. You’ll balance investments between scalability, intelligence depth, identity insight quality, and cost efficiency, while collaborating with downstream product teams to turn signals into high-impact detections, dashboards, and identity risk alerts.

As part of a company pushing the boundaries of applied darkweb threat and identity intelligence, this role play a pivotal part in translating SpyCloud’s unmatched data collection and research capabilities into differentiated customer value. A successful candidate thrives in fast-moving environments, can distill complexity into clarity, and leverage AI-assisted tools to accelerate discovery, prioritization, and decision-making across teams.

What You'll Do:

• Lead and manage a growing team of analytics professionals.
• Lead prioritization of enrichment, correlation, and identity analytics capabilities that improve risk contexts and threat fidelity.
• Partner with Security Research, Data Science, and Data Engineering to assimilate new sources and insights.
• Embed AI/ML-driven enrichment and detection methods into  SpyCloud’s pipeline, driving automation and scalability.
• Balance roadmap investments between scalability, intelligence depth, identity signals, and cost efficiency
• Work with downstream product teams to turn signals into high-impact detections, alerts, and identity risk scoring / identity insights.
• Define APIs, schemas, and service-level expectations for internal and external consumers of SpyCloud data.
• Collaborate with Product Marketing and Customer Success to translate intelligence value into product narratives and use cases that resonate with SOC, fraud, and IR teams.

Requirements:

• 6+ years of product management experience, with at least 2 years in cybersecurity, threat intelligence, identity analytics or identity protection.
• 1-2 years of managerial experience including recruiting and developing talent and team management.
• Demonstrated success owning data-driven or analytics-centric products that power multiple downstream applications.
• Technical familiarity with streaming data systems, ML pipelines, data modeling, identity feature engineering, and API design.
• Strong quantitative and analytical mindset; experienced in defining and tracking KPIs that measure quality, timeliness, and user impact.
• Proven cross-functional leadership across Engineering, Research, and Go-To-Market teams.
• Excellent communication and storytelling skills — capable of bridging technical depth with business clarity.
• Comfort using AI-assisted tools (LLMs) to synthesize research, prioritize, and validate requirements.
• Agile/Lean fluency and familiarity with collaboration platforms (JIRA, Confluence, Slack, Salesforce).

Nice to Have:

• Prior exposure to IAM products or integrations
• MBA or advanced business/technical degree
• Data Science experience and/or training.

We’re looking for a Senior Software Engineer to help us build and operate backend systems that run at serious scale. This role is for someone who cares about performance, reliability, and designing systems that can handle large volumes of data without falling over.

You’ll be working with tens of billions of records, including dark web intelligence, to help protect organizations from stolen credentials, malware, and compromised devices. The systems you build will be core to our platform and used every day by security teams that depend on speed, accuracy, and reliability.

This is a hybrid role based in Austin, TX, with flexibility to work remotely while still spending time collaborating in person with the team.

What You'll Do:

• Building and maintaining high performance APIs and backend services used at scale
• Designing background services and data processing workflows that operate over very large datasets
• Working closely with data engineers and data scientists who are building our platform on AWS and Databricks
• Making practical architecture decisions around performance, cost, and reliability
• Profiling and tuning systems to improve throughput, latency, and overall stability
• Helping shape and evolve API standards and best practices across the platform
• Using modern, AI-forward development tools to move faster and write better software

Requirements:

• Core Experience
• 7+ years of professional software engineering experience with a strong backend focus
• Experience building and running production systems at scale
• Strong experience in Python, Go, or Java. Experience in more than one is a plus
• Solid understanding of API design, distributed systems, and service-oriented architectures
• Experience working with large datasets and high throughput systems
• Data and Infrastructure
• Experience with one or more of the following databases:
• PostgreSQL
• DynamoDB
• Elasticsearch
• Redis
• MongoDB
• Familiarity with AWS and cloud-based architectures
• Experience working with or alongside data platforms such as Databricks or Spark
• Performance and Reliability
• Experience with API gateways, load balancing, and traffic management
• Comfortable with performance profiling, load testing, and capacity planning
• Able to debug and resolve bottlenecks across services, databases, and infrastructure
• How You Work
• Comfortable operating with incomplete or evolving product requirements
• Able to make good tradeoffs when there is no perfect answer
• Communicates clearly with engineers, data teams, and product partners
• Takes ownership and cares about long-term maintainability

Nice to Have:

• Experience working on large scale products or at well known technology companies
• Background in security, identity, fraud, or threat intelligence
• Experience working with unstructured or dark web data
• Strong technical opinions that are open to discussion

You are a passionate engineer who enjoys taking on new challenges. You are looking for an opportunity in a startup where you can grow with the company as an engineer. You are excited about building large scale distributed data systems and enjoy solving complex software problems. You are energized by the opportunity to help grow our product portfolio. You are self-motivated and are able to switch contexts as business needs change. You are adept at introducing new pragmatic designs and providing strong technical leadership. You value good design and readable code over fleeting trends.

Our Stack:

• Programming Languages: Golang and TypeScript
• Frameworks: React, Vite, MaterialUI
• Relational Databases: MySQL, PostgreSQL
• NoSQL Databases: ElasticSearch, DynamoDB
• Infrastructure: AWS, Azure, Docker, Terraform
• Operating Systems: Linux, Windows

What You'll Do:

1. Feature Development:
• Develop, deploy, and test existing and new products.
• Ensure high-quality results and timely delivery of full product roadmap items.
2. Technical Leadership:
• Provide strong leadership on technical direction and pragmatic design decisions.
• Maintain good work ethics and a humble attitude while working in a fast-paced environment.
• Troubleshoot customer-reported issues.
3. Team Collaboration and Improvement:
• Adopt existing team practices and recommend improvements as needed.
• Work collaboratively with team members to achieve common goals.
• Mentor junior engineers, fostering a culture of continuous learning and improvement.

Requirements:

1. Professional Experience:
• At least 7 years of professional experience delivering high-quality production software.
2. Technical Proficiency:
• Strong working knowledge of a programming language in our stack.
• Strong working knowledge of building and interacting with RESTful APIs.
• Strong working knowledge of a relational and a NoSQL based database in our stack.
• Strong working knowledge of front end development with TypeScript and React.
• Strong computer science fundamentals in data structures, algorithms, and object-oriented programming.
• Working knowledge of software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build and deployment processes, and testing.
3. Cloud Experience:
• Strong working knowledge of AWS services such as ECS, lambda, and RDS.
• Strong working knowledge of general cloud architecture concepts of API gateways and patterns for deploying modern and secure applications.
4. Communication and Problem-Solving:
• Excellent communication and writing skills.
5. Version Control and Additional Skills:
• AWS CodeBuild
• GitHub
• GitHub Actions

Position Description

Origis Energy is seeking a Director Operational Performance Engineering to join our team reporting to the Senior Director, Performance Engineering & Optimization. The individual will develop and lead strategy, direction and implementation of all technical processes and procedures relating to operational fleet performance. The role will have a hand in crafting the overall performance strategy for the organization and define the technical critical processes, systems, and tools that will allow the overall performance engineering group to drive the highest value/MWh possible across all operating renewable energy assets. In addition, this role will be the technical interface in developing a cohesive bond between our Remote Operations Center (ROC), Field Operations Teams and Asset Management.

The Director Operational Performance Engineering is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.

Key Responsibilities

• Provide direct oversight and accountability for all operational performance engineering activities across Origis Energy–owned and third‑party PV and BESS assets.
• Act as a player‑coach, setting strategy and standards while personally leading advanced performance analyses, modeling, and root‑cause investigations.
• Advance team effectiveness across Asset Management, Field Operations, and the ROC, ensuring strong cross‑functional alignment and execution.
• Evaluate and reduce uncertainty in PV and BESS energy performance models, including Expected Energy and as‑built production assumptions.
• Develop and deploy performance models, analytics, and tools to identify underperformance, prioritize issues, and streamline notification and direction to Field Operations.
• Own fleet performance reporting (daily, weekly, monthly), ensuring accuracy, consistency, and actionable insights.
• Provide continuous operational feedback loop into Design, Engineering, Finance, and Supply Chain to improve designs, assumptions, AVL decisions, and equipment selection.
• Translate commercial and operational objectives into well‑defined initiatives and KPIs, tracking progress and driving measurable performance improvement.
• Lead the development, documentation, and implementation of technical processes and procedures across the organization.
• Support and evaluate technical investment decisions that improve operational efficiency, reliability, and long‑term asset value.
• Serve as the primary point of contact for the Asset Management technical platform (Power Factors Unity), including vendor coordination, onboarding, QA, and optimization.
• Partner with O&M subcontractors and site technicians to identify, diagnose, and resolve outages, chronic issues, and product failures.

Required Qualifications

• Bachelor’s degree in Electrical Engineering or Mathematical Science required (Master’s degree preferred)
• 8-10 years of performance engineering and/or analytics in the energy industry working with 20MW+ PV plants; 2+ years of team leadership experience preferred
• Experience performing data analysis to improve fleet performance and reliability
• Experience driving the identification and resolution of product failures; working to optimize plant performance and directing performance projects with site technicians
• Knowledge of monitoring and communications protocols, substation equipment and utility meters, battery backup systems and inverters, SCADA and MET station equipment.
• Proficient in understanding asset design documentation, PV performance modelling and analysis
• Experience leading 3^rd party software providers in onboarding, QA and implementation, knowledge of Power Factors Unity
• Management of technical contract scopes and partnerships with third-party providers
• Significant experience working with O&M subcontractors to locate and resolve system outages

Preferred Qualifications

• Proven technical leadership in the energy space and successful experience building and managing a technical team.
• Strong technical professional background in engineering, electrical design engineering, and/or project engineering role in the renewable industry
• Success in building and delivering on Performance and Engineering functions relating to operating PV solar and BESS projects
• Demonstrable experience defining team KPI’s to best meet corporate initiatives and developing supporting metrics to identify and track improvements to ensure target goals and objectives are met
• Deep knowledge with industry standard PV modeling software (i.e., PVsyst or PlantPredict)
• Ability to utilize Excel spreadsheets and be able to use Word and PowerPoint for reporting/presentations via Teams or in person
• Experience with Python

Location           Austin, TX  - Hybrid; WFH Mon/Fri

Travel               Up to 20% travel required as necessary

Job Level          Director – 2-3 direct reports

Position Description

Origis Energy is seeking an Operational Performance Engineer to join our team reporting to the Director, Performance Engineering. The individual will develop and lead strategy, direction and implementation of all technical processes and procedures relating to operational fleet performance. The role will have a hand in crafting the overall performance strategy for the organization and define the technical critical processes, systems, and tools that will allow the overall performance engineering group to drive the highest value/MWh possible across all operating renewable energy assets. In addition, this role will be the technical interface in developing a cohesive bond between our Remote Operations Center (ROC), Field Operations Teams and Asset Management.

The Operational Performance Engineer is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.

Key Responsibilities

• Serve as the technical owner for operational performance engineering activities across Origis owned and third-party assets.
• Perform analyses to evaluate the uncertainty of existing PV and BESS energy performance models; working to optimize plant performance and directing performance projects with site technicians.
• Develop and refine performance tools and analytical capabilities to detect underperformance and support Field Operations troubleshooting.
• Serve as the primary technical interface with our Asset Management Technical Platform, Power Factors Unity.
• Provide operational feedback and technical insight to design, engineering and finance teams.
• Utilizing operational performance data to work with supply chain and engineering teams to influence AVL and final equipment selections.
• Own preparation of daily, weekly, monthly plant performance reporting.
• Conduct Expected Energy modeling and as-built energy production modeling.
• Translate commercial and operational goals into actionable analysis and individual KPI’s.
• Drive improvements in technical processes, procedure, and documentation across the performance engineering team.
• Responsible for supporting the evaluation of operational efficiency investments and technical solutions for our assets.
• Ensure technical processes are documented and drive improvement across the organization.

Preferred Qualifications

• Bachelor’s degree in Electrical Engineering or Mathematical Science required, (Master’s preferred
• 2-5 years of performance engineering and/or analytics in the energy industry working with 20MW+ PV plants
• Experience performing data analysis to improve fleet performance and reliability, and driving the identification and resolution of product failures
• Knowledge of monitoring and communications protocols, substation equipment and utility meters, battery backup systems and inverters, SCADA and MET station equipment.
• Proficient in understanding asset design documentation, PV performance modelling and analysis
• Experience leading 3^rd party software providers in onboarding, QA and implementation, knowledge of Power Factors Unity
• Management of technical contract scopes and partnerships with third-party providers
• Significant experience working with O&M subcontractors to locate and resolve system outages
• Experience with Python

Required Qualifications

• Proven technical expertise in the energy space and successful experience improving fleet performance and reliability.
• Strong technical professional background in engineering, electrical design engineering, and/or project engineering role in the renewable industry
• Success in delivering on Performance and Engineering functions relating to operating PV solar and BESS projects
• Deep knowledge with industry standard PV modeling software (i.e., PVsyst or PlantPredict)
• Ability to utilize Excel spreadsheets and be able to use Word and PowerPoint for reporting/presentations via Teams or in person

Location           Austin, TX - Hybrid; WFH Mon/Fri

Travel               Up to 20% travel required as necessary

Job Level          Engineer – no direct reports

CookUnity is Hiring for Hourly Roles!

Are you looking for an opportunity to be part of a fast-growing company that’s revolutionizing the meal delivery industry? CookUnity is looking for dedicated team members to join our operations and help bring chef-crafted meals to customers nationwide!

About Cook Unity

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

We’re currently hiring for the following positions:

✅ Fulfillment Team Member – Assist with packaging and preparing meals for delivery.
✅ Warehouse Team Member – Support inventory management, receiving, and storage of ingredients and supplies.
✅ Maintenance Team Member – Help ensure our facilities and equipment are running smoothly.
✅ Steward – Maintain cleanliness and organization in our kitchen and workspaces.

Why Join CookUnity?
✨ Competitive hourly pay
✨ Growth opportunities within the company
✨ A dynamic and inclusive work environment
✨ Be part of a mission-driven company bringing quality meals to people’s doorsteps

📍 Locations: Austin, TX

Ready to apply? Submit your application today and become part of a team that’s passionate about food and innovation!

We look forward to meeting you! 🚀

CookUnity Hiring Team