BillionToOne is looking for a People Operations Manager to join our growing People team and play a critical role in scaling our people programs, systems, and operations. This role will own and enhance core People Ops programs while serving as a key partner in driving operational excellence, vendor strategy, and data-informed decision-making.

The ideal candidate brings deep expertise in benefits, strong program and project management skills, and a data-driven mindset, with the ability to anticipate needs and proactively improve processes in a fast-paced, high-growth environment.

This is a hybrid role (2–3 days onsite per week at our Menlo Park and/or Union City office) reporting to the Associate Director of People Operations.

Responsibilities:

• Design, optimize, and scale core People Ops programs (onboarding, offboarding, performance cycles, engagement/recognition, and compliance), driving strategy, scalability, and continuous improvement
• Own and scale benefits strategy and operations, serving as the primary lead for vendor partnerships (benefits brokers, payroll providers, etc.)
• Act as the program manager for performance cycles, driving end-to-end execution, stakeholder alignment, and continuous improvement
• Design and implement scalable processes and systems, proactively identifying gaps and driving operational efficiency
• Partner with the Associate Director to operationalize strategic initiatives (e.g., recognition program, engagement survey, etc.)
• Maintain strong policy and compliance knowledge, recommending updates to enhance both compliance and employee experience
• Serve as the Tier 2 escalation point for complex employee inquiries, resolving issues independently and escalating only critical matters as needed

Qualifications:

• 5+ years of experience in People Operations, HR Generalist, or similar roles, preferably in a high-growth or startup environment
• Strong expertise in benefits administration and vendor management
• Proven experience leading cross-functional programs or cycles (e.g., performance management, compensation, or engagement programs)
• Demonstrated ability to design and improve scalable processes and systems
• Strong analytical skills with experience using data to drive decisions
• Excellent project management, organizational, and prioritization skills
• Strong communication skills with the ability to influence and partner across levels
• High attention to detail, sound judgment, and a proactive mindset
• “Scrappy,” solutions-oriented approach with a focus on continuous improvement
• Previous experience in start-up is highly desired

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $259,893 per year, including a base pay range of $139,340 - $160,777 per year.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for driven contract Clinical Laboratory Scientists (with California Clinical Laboratory Scientist License) to join our team on a part-time basis (up to 20 hours per week). In this role, you will perform UNITY, the only non-invasive prenatal test (NIPT) that can detect inherited disorders such as sickle cell disease, spinal muscular atrophy, and cystic fibrosis in the baby directly from maternal blood. These disorders are extremely severe, but early detection and intervention can significantly improve outcomes. You will join our growing superstar CLIA team responsible for end-to-end processing of pregnancy blood samples in a high complexity, high-growth CLIA setting. The Clinical Laboratory Scientist is an onsite contractor position.

Shift Hours: Flexible (Preferably Saturday AM/PM, Sunday AM, Monday PM)

Responsibilities:

• Performs clinical laboratory assays to provide data for diagnosis, treatment, and prevention of disease.
• Performs quality control studies to ensure the accuracy of clinical data.
• Verifies instrument performance by checking and calibrating specific lab instruments and documents data.
• Contributes to troubleshooting, training, and continuous process improvement

Qualifications:

• Bachelor's degree in the chemical, physical or biological sciences
• 0-2 years of CLS experience in a clinical setting
• A current California Clinical Laboratory Scientist License that meets requirements for Testing Personnel under CLIA regulations (42 CFR, part 493) (California, CGMBS or Generalist license is required).
• Advanced knowledge of Google Docs, Word, Excel, basic statistics and familiarity with LIMS systems
• Strong attention to detail and ability to work flexibly and well under given timeframes.
• Self-starter and dynamic team player with excellent verbal and written skills.

Nice-To-Haves:

• Start-up experience
• Knowledge of medical genetics
• Experience in a cell-free DNA setting and manual molecular biology protocols

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

For this position, the target hourly rate is: $70 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for driven Clinical Laboratory Scientists (with California Clinical Laboratory Scientist License) to perform UNITY, the only non-invasive prenatal test (NIPT) that can detect inherited disorders such as sickle cell disease, spinal muscular atrophy, and cystic fibrosis in the baby directly from maternal blood. These disorders are extremely severe, but early detection and intervention can significantly improve outcomes. You will join our growing superstar CLIA team responsible for end-to-end processing of pregnancy blood samples in a high complexity, high-growth CLIA setting. The Clinical Laboratory Scientist is an onsite position.

Shift Hours: Tues-Sat AM / Tues-Sat PM 

• Weekday PM, 20% differential
• Weekend PM, 25% differential

Responsibilities:

• Performs clinical laboratory assays to provide data for diagnosis, treatment, and prevention of disease.
• Performs quality control studies to ensure the accuracy of clinical data.
• Verifies instrument performance by checking and calibrating specific lab instruments and documents data.
• Organizes and contributes to R&D to CLIA tech transfer and troubleshooting, training, and validations

Qualifications:

• Bachelor's degree in the chemical, physical or biological sciences
• 1-2 years of CLS experience in a clinical setting
• A current California Clinical Laboratory Scientist License that meets requirements for Testing Personnel under CLIA regulations (42 CFR, part 493) (ASCP, CGMBS or generalist license is required).
• Hands-on training and experience with manual molecular biology protocols, including DNA extraction and PCR
• Advanced knowledge of Google Docs, Word, Excel, basic statistics and familiarity with LIMS systems
• Strong attention to detail and ability to work flexibly and well under given timeframes.
• Self-starter and dynamic team player with excellent verbal and written skills.

Nice-To-Haves:

• Start-up experience
• Knowledge of medical genetics
• Experience in a cell-free DNA setting

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

"}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}">At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of up to $200,536 per year, including an hourly rate (inclusive of shift differential) of $59.14 - $86.97 per hour. Compensation is commensurate with experience and leveling.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Perform specimen receipt and accessioning according to the laboratory’s standard operating procedures
• Perform isolation procedures according to the laboratory’s standard operating procedures to CLA responsibilities
• Maintain equipment according to the laboratory’s standard operating procedures
• Clean labware, equipment, and benches
• Prepare documents and binders for equipment and personnel records
• Document all corrective actions taken when test systems deviate from the established performance specifications
• Perform and document routine preventative maintenance
• Prepare reagents required for laboratory preparation
• Communicate effectively with coworkers and non- laboratory personnel
• Report all concerns of accessioning quality and/or safety to the Laboratory Director, Supervisor, or Safety Officer
• Participate in inspection preparation activities
• Review of controlled documents as assigned
• Participate in the training of new accessioning personnel on current procedures including the following:
  • Provide hands-on training
  • Provide guidance, feedback, and mentorship while respecting various learning styles
  • Ensure appropriate documentation is reviewed and completed
  • Participate in training meetings
  • Prioritize a positive work environment
  • Exhibit a dedication to team work above and beyond scheduled daily work
• Participate in projects and process improvements for sample receipt and accessioning

Qualifications:

• Bachelor’s degree or equivalent in biology or related life sciences field
• Excellent attention to detail
• Effective written and verbal communication skills
• The ability to multitask and work independently

Nice-To-Haves:

• Biophysics, Molecular biology (DNA purification, PCR, electrophoresis) or next-generation DNA sequencing laboratory experience
• At least 6 months of experience with molecular biology techniques in a research or clinical laboratory
• Previous clinical laboratory experience is preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) the opportunity for professional growth, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $64,178 per year, including a base pay rate of $28.47 per hour.

We are looking for a detail oriented Accessioner (Summer Intern) to be responsible for assisting with the day-to-day laboratory preparation and equipment maintenance in the Clinical Laboratory. The Accessioner will also be responsible for the accessioning of clinical specimens, performing quality assurance procedures, and complying with all local, state, and federal laboratory requirements. The nature of the work performed by an Accessioner requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask, and the ability to work both independently and in a team environment.

Austin Expansion Update:
We are building a brand-new state-of-the-art laboratory in Austin, Texas, expected to launch in late 2027 / early 2028, and we are looking for talented laboratory professionals who want to be part of this journey from the very beginning.

Candidates hired into this role will initially relocate to the Bay Area (Union City, CA) to train and work alongside our experienced laboratory teams. During this time (up to ~18 months), you will gain deep hands-on experience with BillionToOne’s cutting-edge molecular diagnostic workflows, quality systems, and laboratory operations before transitioning to our new Austin facility once it opens.

This is a unique opportunity to gain hands-on training with our experienced lab teams and become one of the founding members of our Austin laboratory.

Responsibilities:

• Perform sample accessioning procedures according to the laboratory’s standard operating procedures
• Prepare documents for equipment and personnel records
• Perform and document routine maintenance of equipment
• Prepare other clinical documentation as required and assigned
• Clean labware, equipment, and benches
• Prepare reagents required for testing
• Write and review controlled documents as assigned

Qualifications:

• Bachelor’s degree or equivalent in biology-adjacent field, or student currently pursuing biology degree
• Able to integrate and apply feedback in a professional manner
• Strong attention to detail
• Able to manage daily specimen processing needs with high emphasis on quality
• Able to analyze and problem solve basic issues that impact test performance
• Able to proactively communicate consistently, clearly, and honestly

Nice-To-Haves:

• Clinical Laboratory experience or equivalent high complexity and volume laboratory experience
• Laboratory experience within the last year preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay and (2) the opportunity for professional growth.

For this position, the base pay rate is $21.12 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

BillionToOne is seeking an Automation Service Engineering Associate II to support high-throughput clinical patient testing in our CLIA-certified laboratory. This role provides primary service response for laboratory operations at our Union City site, including troubleshooting, repair, and maintenance of laboratory equipment and automation. The role will also contribute to cross-functional initiatives aimed at improving reliability, throughput, and quality. The ideal candidate excels at customer service, resolves issues with laboratory automation, and maintains thorough, compliant documentation. This is an on-site role supporting critical clinical operations; occasional off-hours support may be required.

Shift Hours: Tuesday-Saturday, 3pm-11:30pm (+PM Shift Differential)

Austin Expansion Update:
We are building a brand-new state-of-the-art laboratory in Austin, Texas, expected to launch in late 2027 / early 2028, and we are looking for talented laboratory professionals who want to be part of this journey from the very beginning.

Candidates hired into this role will initially relocate to the Bay Area (Union City, CA) to train and work alongside our experienced laboratory teams. During this time (up to ~18 months), you will gain deep hands-on experience with BillionToOne’s cutting-edge molecular diagnostic workflows, quality systems, and laboratory operations before transitioning to our new Austin facility once it opens.

This is a unique opportunity to gain hands-on training with our experienced lab teams and become one of the founding members of our Austin laboratory.

Responsibilities:

• Provide first-line service response for automated processes and instrumentation across the Union City facility.
• Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.
• Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).
• Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.
• Draft and revise documentation related to equipment operation, maintenance, and troubleshooting.
• Maintain organized spare parts inventory and comprehensive, GDP-compliant service records.
• Identify, propose, and help implement process improvements; support testing and validation plans.
• Participate in special projects and cross-functional initiatives as assigned.

Qualifications:

• Bachelor’s degree in a scientific or engineering discipline.
• 1+ year of hands-on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related).
• Familiarity with coding basics and flow control logic used in automation workflows.
• Understanding of clinical laboratory assays and their applications.
• Demonstrated ability to identify, analyze, and solve problems with minimal direction.
• Ability to interpret data to prioritize work and guide troubleshooting.
• Excellent documentation skills and working knowledge of Good Documentation Practices (GDP).
• Strong customer service orientation and effective verbal and written communication.
• Proven ability to work collaboratively and build strong cross-functional relationships.
• High attention to detail, accuracy, initiative, and self-motivation.
• Capacity and willingness to learn in a complex, fast-paced laboratory environment.

Nice-to-Haves:

• Experience troubleshooting liquid handler scripts and/or programming for laboratory automation.
• Experience with general programming or scripting languages.
• Experience working in a CLIA-regulated clinical laboratory environment.
• Experience developing and delivering training programs and conducting knowledge transfer.

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

"}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}">At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $83,781 per year, including a base pay rate of $31.48 - $32.36 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

BillionToOne is looking for a Quality Associate to join our Prenatal/UNITY team and support our quality and continuous improvement initiatives in clinical operations. The ideal candidate will be expected to understand and apply principles of quality management practices to the Clinical Laboratory and supporting functions of Client Services, Engineering, Reagent Manufacturing, Supply Chain, etc. The Quality Associate is an on-site position and reports to the Quality Manager.

Responsibilities:

• Collaborate with cross-functional teams to develop and maintain standard operating procedures (SOPs) and work instructions through document lifecycle management
• Review change status activities to ensure compliance with configuration management policies
• Provide training and support to laboratory staff on quality assurance processes and procedures
• Review and maintain facility, safety, equipment lifecycle, personnel, patient, processing, reagent and quality control records of the quality management system
• Develop, implement, and maintain quality assurance programs and systems to ensure compliance with regulatory requirements (CLIA, CAP, NYSDOH, etc.) and industry best practices
• Play a key role in the preparation of external audits and inspections by accreditation and regulatory agencies such as CLIA, CAP, NY, and county and state inspectors
• Conduct internal audits and assessments to identify areas for improvement and implement corrective and preventive actions as needed
• Ensure quality processes, initiatives, and issues of the clinical laboratory and other supporting laboratory operation functions are being addressed and raised in a proactive manner
• Assist in the development and implementation of quality improvement projects and initiatives to enhance operational efficiency and effectiveness
• Stay up-to-date with industry trends and regulatory changes to ensure compliance and best practices

Qualifications:

• Bachelor of Science in Medical Technology, Biology, Chemistry, or related field
• Minimum of 1 year of relevant experience in a high-complexity CLIA, CAP, or NYS accredited or certified laboratory
• Knowledge of regulatory requirements and quality management principles
• High degree of initiative and self-motivation
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Detailed-oriented with analytical and problem-solving skills
• Ability to successfully balance and manage multiple priorities in a fast-paced, deadline driven environment
• Experience with ensuring and maintaining integrity and quality of the lab

Nice-To-Haves:

• Ability to clearly communicate complex information to internal and external stakeholders
• Experience working in or with quality assurance for a CLIA or CAP laboratory

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $108,610 per year, including a base pay range of $75,029 - $85,748 per year.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for a driven Lead Clinical Laboratory Scientist (with California Clinical Laboratory Scientist License) to support UNITY, the only non-invasive prenatal test (NIPT) that can detect inherited disorders such as sickle cell disease, spinal muscular atrophy, and cystic fibrosis in the baby directly from maternal blood. These disorders are extremely severe, but early detection and intervention can significantly improve outcomes. You will join and oversee our growing superstar CLIA team responsible for end-to-end processing of pregnancy blood samples in a high complexity, high-growth CLIA setting. The Lead Clinical Laboratory Scientist is an onsite position for Tu-Sa PM shift.

Shift Hours: Tues-Sat PM 

• Weekday PM, 20% differential
• Weekend PM, 25% differential

Responsibilities:

• Lead clinical laboratory daily supervision in alignment with company values and mission
• Hold General Supervisor delegation and responsibilities including oversight and support of day-to-day operations, scheduling, and troubleshooting
• Manage CLIA direct reports including licensed and/or unlicensed staff (CLS, Clinical Laboratory Assistants)
• Contribute to continuous process improvement projects including tech transfer, troubleshooting, training, and validations
• Perform clinical laboratory assays to provide data for diagnosis, treatment, and prevention of disease
• Perform quality control studies to ensure the accuracy of clinical data
• Verify instrument performance by checking and calibrating specific lab instruments and documents data

Qualifications:

• Bachelor's degree in the chemical, physical or biological sciences
• Minimum of 4 years of CLS experience in a clinical setting (molecular and/or high-complexity laboratory experience preferred)
• A current California Clinical Laboratory Scientist License that meets requirements for Testing Personnel under CLIA regulations (42 CFR, part 493) (ASCP, CGMBS or generalist license is required)
• Hands-on training and experience with manual molecular biology protocols, including DNA extraction, PCR, and automated liquid handlers
• Advanced knowledge of Google Docs, Word, Excel, basic statistics and familiarity with LIMS systems and Next-Generation Sequencing
• Strong attention to detail and ability to work flexibly and well under given timeframes.
• Self-starter and dynamic team player with excellent verbal and written skills.

Nice-To-Haves:

• Previous CLIA General Supervisor experience
• Start-up experience
• Knowledge of medical genetics
• Experience in a cell-free DNA setting

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• Brand new onsite state of the art gym
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of up to $228,788 per year, including an hourly rate (inclusive of shift differential) of $73.51 - $93.18 per hour.

• Perform specimen receipt and accessioning according to the laboratory’s standard operating procedures
• Perform isolation procedures according to the laboratory’s standard operating procedures to CLA responsibilities
• Maintain equipment according to the laboratory’s standard operating procedures
• Clean labware, equipment, and benches
• Prepare documents and binders for equipment and personnel records
• Document all corrective actions taken when test systems deviate from the established performance specifications
• Perform and document routine preventative maintenance
• Prepare reagents required for laboratory preparation
• Communicate effectively with coworkers and non- laboratory personnel
• Report all concerns of accessioning quality and/or safety to the Laboratory Director, Supervisor, or Safety Officer
• Participate in inspection preparation activities
• Review of controlled documents as assigned
• Participate in the training of new accessioning personnel on current procedures including the following:
  • Provide hands-on training
  • Provide guidance, feedback, and mentorship while respecting various learning styles
  • Ensure appropriate documentation is reviewed and completed
  • Participate in training meetings
  • Prioritize a positive work environment
  • Exhibit a dedication to team work above and beyond scheduled daily work
• Participate in projects and process improvements for sample receipt and accessioning

Qualifications:

• Bachelor’s degree or equivalent in biology or related life sciences field
• Excellent attention to detail
• Effective written and verbal communication skills
• The ability to multitask and work independently

Nice-To-Haves:

• Biophysics, Molecular biology (DNA purification, PCR, electrophoresis) or next-generation DNA sequencing laboratory experience
• At least 6 months of experience with molecular biology techniques in a research or clinical laboratory
• Previous clinical laboratory experience is preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) the opportunity for professional growth, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $64,178 per year, including a base pay rate of $28.47 per hour.

The Material Handler I will manage receipts and shipments of laboratory supplies and business materials. The Material Handler I will work directly with the Purchasing, Lab, and Finance departments to store, track and reconcile all materials. This is an onsite position at both our Menlo Park & Union City facilities and will require travel to either site during the week. This position reports to the Senior Director of Supply Chain.

Responsibilities:

• Processing accurate PO receipts in ERP system.
• Support Sample Receiving process(s).
• Kan-Ban distribution of Stock to Point of Use locations throughout labs.
• Tagging & labeling incoming stock items and put-away.
• Managing item disposition per QC status in stockroom.
• Maintaining incoming/outgoing shipment log.
• Interact with purchasing department to reconcile shipping discrepancies.
• Perform cycle count of stock materials.
• Maintain Item Master records and manage inventory within an ERP system.
• Prepare and process outbound shipments, domestic & international.
• Interact with freight and logistics carriers to schedule pick-up and deliveries.
• Work with finance to reconcile PO and packing slips
.
• Author and refine written SOPs for work responsibilities
.
• Initiate purchase requisitions as required.
• Coordinate work with 3rd party contract warehouse support personnel.
• Moderate lifting is involved.
• Occasional work with items that are frozen and refrigerated.
• Occasional work with Blood Samples.

Requirements:

• 1-2 years’ experience in Material Management biotech, life sciences or pharma industry. 
• Candidate must be familiar and comfortable with working in a small start-up environment and adaptable to working with all levels of the organization.
• The successful candidate will be a customer focused proven self-starter, energetic, timely and organized team player with excellent written and oral communication skills. 
• Experience with domestic and international shipping and associated packaging and documentation requirements.
• Ability to set and manage duties and tasks independently and use sound judgement in making decisions. 
• Candidates should have experience working with integrated ERP & LIMS systems with NetSuite knowledge being a definite plus.
• Experience using a Forklift.
• All candidates must have a valid California Driver’s License.
• College degree preferred. 

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) the opportunity for professional growth, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $65,141 per year, including a base pay rate of $28.47 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We seek an Automation Engineering Intern, Oncology whose academic interests span automated workflows, engineering principles, and molecular diagnostics. This internship offers an immersive dive into the tools and systems used to develop, deploy, and troubleshoot instrumentation used to run category defining cfDNA-based NIPT assays in a fast paced and rapidly growing biotech. You will build broad expertise spanning laboratory automation, process development, and molecular techniques while contributing directly to technology that transforms patient lives one molecule at a time. The Automation Engineering Intern is an onsite position at our Menlo Park, CA laboratory and reports to the Senior Automation Engineer II, Oncology.

Responsibilities:

• Design, execute, and analyze experiments to improve process efficiency, increase robustness, and reduce consumable usage
• Evaluate new engineering techniques and technologies to reduce processing time and assay cost
• Perform complex manual and automated laboratory procedures (e.g., nucleic acid extraction, PCR, reagent preparation)
• Collaborate with the team to analyze data, diagnose issues, and implement solutions
• Maintain a safe and organized lab environment, strictly adhering to all safety and quality protocols
• Present project progress, data, and technical insights to the team and department

Qualifications:

• Currently pursuing a Bachelor's or Master's degree in a relevant scientific or engineering discipline (e.g., Bioengineering, Mechanical Engineering, Physics, etc)
• Proven experience contributing to and completing projects within an academic or industrial environment
• Proven experience developing and refining components for electrical or mechanical systems
• Adept at using Python or C# to perform data analysis and solve complex problems
• A driven, creative, and passionate mindset, with a strong willingness to go above and beyond to solve problems
• Exceptional communication skills, able to articulate complex data and insights clearly
• Demonstrated ability to work independently and collaboratively in a fast-paced environment

Benefits And Perks:

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, and (2) the opportunity for professional growth.

For this position, the base pay rate is $25 per hour.

We are looking for a detail oriented Accessioner (Part-Time) to be responsible for assisting with the day-to-day laboratory preparation and equipment maintenance in the Clinical Laboratory. The Accessioner will also be responsible for the accessioning of clinical specimens, performing quality assurance procedures, and complying with all local, state, and federal laboratory requirements. The nature of the work performed by an Accessioner requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask, and the ability to work both independently and in a team environment.

This is a part time position (24 hours/week maximum) with Saturday 8am-4:30pm required. 

Responsibilities:

• Perform sample accessioning procedures according to the laboratory’s standard operating procedures
• Prepare documents for equipment and personnel records
• Perform and document routine maintenance of equipment
• Prepare other clinical documentation as required and assigned
• Clean labware, equipment, and benches
• Prepare reagents required for testing
• Write and review controlled documents as assigned

Qualifications:

• Bachelor’s degree or equivalent in biology-adjacent field, or student currently pursuing biology degree
• Able to integrate and apply feedback in a professional manner
• Strong attention to detail
• Able to manage daily specimen processing needs with high emphasis on quality
• Able to analyze and problem solve basic issues that impact test performance
• Able to proactively communicate consistently, clearly, and honestly

Nice-To-Haves:

• Clinical Laboratory experience or equivalent high complexity and volume laboratory experience
• Laboratory experience within the last year preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay and (2) the opportunity for professional growth.

For this position, the base pay rate is $21.12 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Perform isolation procedures according to the laboratory’s standard operating procedures to CLA responsibilities
• Maintain equipment according to the laboratory’s standard operating procedures
• Clean labware, equipment, and benches
• Prepare documents and binders for equipment and personnel records
• Document all corrective actions taken when test systems deviate from the established performance specifications
• Perform and document routine preventative maintenance
• Prepare reagents required for laboratory preparation
• Communicate effectively with coworkers and non- laboratory personnel
• Report all concerns of accessioning quality and/or safety to the Laboratory Director, Supervisor, or Safety Officer
• Participate in inspection preparation activities
• Review of controlled documents as assigned

Qualifications:

• Bachelor’s degree or equivalent in biology or related life sciences field
• Excellent attention to detail
• Effective written and verbal communication skills
• The ability to multitask and work independently

Nice-To-Haves:

• Biophysics, Molecular biology (DNA purification, PCR, electrophoresis) or next-generation DNA sequencing laboratory experience
• At least 6 months of experience with molecular biology techniques in a research or clinical laboratory
• Previous clinical laboratory experience is preferred

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) the opportunity for professional growth, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of up to $123,892 per year, including an hourly rate (inclusive of shift differential) of $42.71 - $61.50 per hour. Compensation is commensurate with experience and leveling.

The Reagent & Materials Coordinator (Material Handler I) will manage receipts and shipments of laboratory supplies and business materials. The Reagent & Materials Coordinator will work directly with the Purchasing, Lab, and Finance departments to store, track and reconcile all materials. This is an onsite position at both our Menlo Park & Union City facilities and will require travel to either site during the week. This position reports to the Senior Director of Supply Chain.

Responsibilities:

• Processing accurate PO receipts in ERP system.
• Support Sample Receiving process(s).
• Kan-Ban distribution of Stock to Point of Use locations throughout labs.
• Tagging & labeling incoming stock items and put-away.
• Managing item disposition per QC status in stockroom.
• Maintaining incoming/outgoing shipment log.
• Interact with purchasing department to reconcile shipping discrepancies.
• Perform cycle count of stock materials.
• Maintain Item Master records and manage inventory within an ERP system.
• Prepare and process outbound shipments, domestic & international.
• Interact with freight and logistics carriers to schedule pick-up and deliveries.
• Work with finance to reconcile PO and packing slips
.
• Author and refine written SOPs for work responsibilities
.
• Initiate purchase requisitions as required.
• Coordinate work with 3rd party contract warehouse support personnel.
• Moderate lifting is involved.
• Occasional work with items that are frozen and refrigerated.
• Occasional work with Blood Samples.

Requirements:

• 1-2 years’ experience in Material Management biotech, life sciences or pharma industry. 
• Candidate must be familiar and comfortable with working in a small start-up environment and adaptable to working with all levels of the organization.
• The successful candidate will be a customer focused proven self-starter, energetic, timely and organized team player with excellent written and oral communication skills. 
• Experience with domestic and international shipping and associated packaging and documentation requirements.
• Ability to set and manage duties and tasks independently and use sound judgement in making decisions. 
• Candidates should have experience working with integrated ERP & LIMS systems with NetSuite knowledge being a definite plus.
• Experience using a Forklift.
• All candidates must have a valid California Driver’s License.
• College degree preferred. 

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) the opportunity for professional growth, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $65,141 per year, including a base pay rate of $28.47 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We seek a Process Engineering Intern whose academic interests span molecular diagnostics, process optimization and quantitative problem solving. This internship offers an immersive dive into the tools and systems used to develop, monitor and troubleshoot category defining cfDNA-based NIPT assays in a fast paced and rapidly growing biotech. You will build broad expertise spanning molecular techniques, laboratory automation, and data analysis while contributing directly to technology that transforms patient lives one molecule at a time. The Process Engineering Intern is an onsite position at our Union City, CA laboratory and reports to the Senior Development Scientist.

Responsibilities:

• Design, execute, and analyze wet lab experiments to improve process efficiency and assay reliability.
• Evaluate new molecular biology techniques and technologies to enhance assay performance.
• Perform complex manual and automated laboratory procedures (e.g., nucleic acid extraction, PCR, sequencing, reagent preparation).
• Collaborate with the team to analyze complex data, diagnose issues, and implement solutions.
• Maintain a safe and organized lab environment, strictly adhering to all safety and quality protocols.
• Present project progress, data, and technical insights to the team and department.

Qualifications:

• Currently pursuing a Bachelor's or Master's degree in a relevant scientific or engineering discipline (e.g., Bioengineering, Chemical Engineering, Molecular Biology, Biochemistry, Chemistry or Physics).
• Proven experience conducting scientific research within an academic or industrial laboratory environment.
• Prior hands-on experience with core molecular biology techniques (e.g., PCR, DNA/RNA extraction, sequencing).
• Exceptional analytical reasoning and quantitative problem-solving skills, with experience in data analysis using tools like Python or R.
• A driven, creative, and passionate mindset, with a strong willingness to go above and beyond to solve problems.
• Strong communication skills, able to articulate complex data and insights clearly.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Benefits And Perks:

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, and (2) the opportunity for professional growth.

For this position, the base pay rate is $25 per hour.

BillionToOne is seeking an Automation Service Engineering Associate II to support high-throughput clinical patient testing in our CLIA-certified laboratory. This role provides primary service response for laboratory operations at our Union City site, including troubleshooting, repair, and maintenance of laboratory equipment and automation. The role will also contribute to cross-functional initiatives aimed at improving reliability, throughput, and quality. The ideal candidate excels at customer service, resolves issues with laboratory automation, and maintains thorough, compliant documentation. This is an on-site role supporting critical clinical operations; occasional off-hours support may be required.

Shift Hours: Tuesday-Saturday, 3pm-11:30pm (+PM Shift Differential)

Responsibilities:

• Provide first-line service response for automated processes and instrumentation across the Union City facility.
• Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.
• Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).
• Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.
• Draft and revise documentation related to equipment operation, maintenance, and troubleshooting.
• Maintain organized spare parts inventory and comprehensive, GDP-compliant service records.
• Identify, propose, and help implement process improvements; support testing and validation plans.
• Participate in special projects and cross-functional initiatives as assigned.

Qualifications:

• Bachelor’s degree in a scientific or engineering discipline.
• 1+ year of hands-on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related).
• Familiarity with coding basics and flow control logic used in automation workflows.
• Understanding of clinical laboratory assays and their applications.
• Demonstrated ability to identify, analyze, and solve problems with minimal direction.
• Ability to interpret data to prioritize work and guide troubleshooting.
• Excellent documentation skills and working knowledge of Good Documentation Practices (GDP).
• Strong customer service orientation and effective verbal and written communication.
• Proven ability to work collaboratively and build strong cross-functional relationships.
• High attention to detail, accuracy, initiative, and self-motivation.
• Capacity and willingness to learn in a complex, fast-paced laboratory environment.

Nice-to-Haves:

• Experience troubleshooting liquid handler scripts and/or programming for laboratory automation.
• Experience with general programming or scripting languages.
• Experience working in a CLIA-regulated clinical laboratory environment.
• Experience developing and delivering training programs and conducting knowledge transfer.

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

"}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}">At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $83,781 per year, including a base pay rate of $31.48 - $32.36 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for a Client Services Associate I, Oncology to provide exceptional service and support to BillionToOne's customers. This role is part of a broader Client Services organization.

The Client Services Associate holds a pivotal role in the organization as he/she will act as the face of BillionToOne for our customers including physicians, Oncology clinics, patients, clinical and auxiliary staff. The CSA will be on the front lines of all internal and external customer inquiries supporting BillionToOne’s Oncology tests. The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivated and can effortlessly help drive and influence a positive patient and customer experience. The Client Services Associate I is a full-time onsite position and reports to the Client Services Manager.

Working hours are Monday to Friday, 8:30 AM to 5:00 PM PT.

Responsibilities:

• Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
• Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results.
• Contact physicians and other medical personnel to obtain missing information from test orders.
• Enter and qualify new customer information into CRM and LIMS systems.
• Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes.
• Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization.
• Represent the organization during intra-department meetings or All Hands meetings as needed.

Qualifications:

• 1+ years of prior client-facing experience.
• 4-year college degree (or equivalent in experience).
• Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus.
• Advanced organizational skills with the ability to handle multiple assignments simultaneously.
• Ability to work in a very fast-paced, demanding environment.
• Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences.
• Passion for creating a delightful experience for internal and external customers.
• Ability to analyze complex situations independently and implement appropriate solutions.

Nice-To-Haves:

• Proficiency or fluency in Spanish to effectively assist our diverse customer base and ensure a seamless patient and client experience.
• Customer service experience in diagnostic laboratory setting.

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $60,107 per year, including a base pay of $28.90 per hour. 

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.