PHP Jobs in Austin.
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We are looking for a Senior Developer Advocate to join our Developer Relations team. In this role, you will focus on engaging SMB customers to help accelerate their success on Atlas and unlock the full potential of the document model, creating inspiring resources and content, and collaborating with a global team of skilled Developer Advocates.
You will empower developers—from startups to fast growing SMBs—to integrate advanced data capabilities into their applications and solutions. If you are passionate about helping developers build, launch, and scale their applications, we invite you to join us in shaping the future of development on MongoDB.
Our Developer Relations teams are distributed across the globe, with most members working remotely. This position will be based in Austin, TX or anywhere in the US. To see what our team is doing, check out our content on YouTube, Dev, and Medium.
Candidate Profile
At the foundation of your passion and expertise is a love to equip others. Our ideal candidate will have at least 3 years of experience in a developer, support, or solutions role. They will have 5+ total years of experience through any combination of builder role (such as data scientist or developer), educator role (such as developer advocate or developer educator), or customer-facing role (such as solution architect).
You are an effective teacher who can explain complex topics in a simple and easy-to-understand way. You will also develop a strong understanding of MongoDB's core capabilities, data modeling, and emerging trends in our industry. You will guide users to discover the increasing capabilities of our platform including Vector Search and Voyage AI.
Though the expertise you bring will be unique, our team is built to work together to share knowledge and help each other grow. You will work with your peers and with cross-functional teams (Product, Marketing, Analytics, etc) at all levels, asynchronously and across time zones, supporting peer reviews of code, demos, sessions, and other content. You should have a genuine passion for equipping other developers to be more productive and successful.
Position Expectations
- Develop an expertise understanding of core MongoDB database functionality and Atlas features such as Search, Vector Search, Data Federation, Online Archive, and Streaming
- Develop and deliver workshops, webinars, and design reviews for both general audiences as well as for specific customers in order to enable their creation of MongoDB document schemas for their specific workloads
- Communicate insights gathered from developer engagement, through code and content, to inform team members and enable other developers
- Create technical content to evangelize and educate developers across various formats and channels
- Deliver virtual and in-person developer enablement sessions to audiences of up to 400 developers
Requirements
- Experience in creating effective developer-focused code and content
- At least 5 years of experience in both customer-facing and developer-centric roles such as Technical Support, Solutions Architecture, Developer Relations, working with development teams in the design of high performance, scalable database implementations
- At least 3 years of experience (or the equivalent) of consulting with development teams as a non-member of the team
- Proficiency with at least one of the languages most popular with our customers (Java, Python, Javascript)
Familiarity with 2 or more of the languages popular with our customers (Java, Python, Javascript or Typescript, C#, Rust, PHP) - Strong presentation skills (both in-person and virtually), with ability in conducting live streams, and public speaking at events
- Written and spoken English language proficiency
- Ability and willingness to travel (up to 10%) primarily within the UK, Europe, and attend team meetings.
- Ability and willingness to shift working schedule to accommodate overlap with US or Asia timezones
- Experience specifically with MongoDB or similar NoSQL/document databases is a plus.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
REQ ID: 4263348181
Ready to apply?
Apply to MongoDB
Customer Success Engineer, Database (2nd Shift)
Share this job
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.
As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.
In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.
What You'll Do
- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
- on complex escalations, contributing to root cause analysis and resolution
- Analyze customer architectures to identify improvement opportunities and recommend best practices
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
- Customer Satisfaction (CSAT)
- Time to Resolution / SLA adherence
- Escalation quality and resolution effectiveness
- Documentation and knowledge base contributions
- Customer adoption of best practices
What You'll Add to DigitalOcean
Required Experience & skills
- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
- Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
- Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
- At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
- Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range:
- $75,200 - $94,000 / Shift hours - 3pm - 11pm CST
*This is a remote role
JR: 2026-7646
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Customer Success Engineer, Database (2nd Shift)
Share this job
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.
As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.
In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.
What You'll Do
- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
- on complex escalations, contributing to root cause analysis and resolution
- Analyze customer architectures to identify improvement opportunities and recommend best practices
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
- Customer Satisfaction (CSAT)
- Time to Resolution / SLA adherence
- Escalation quality and resolution effectiveness
- Documentation and knowledge base contributions
- Customer adoption of best practices
What You'll Add to DigitalOcean
Required Experience & skills
- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
- Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
- Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
- At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
- Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range:
- $75,200 - $94,000 / Shift hours - 4pm - 12am EST
*This is a remote role
JR: 2026-7646
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Customer Success Engineer, Database (2nd Shift)
Share this job
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.
As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.
In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.
What You'll Do
- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
- on complex escalations, contributing to root cause analysis and resolution
- Analyze customer architectures to identify improvement opportunities and recommend best practices
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
- Customer Satisfaction (CSAT)
- Time to Resolution / SLA adherence
- Escalation quality and resolution effectiveness
- Documentation and knowledge base contributions
- Customer adoption of best practices
What You'll Add to DigitalOcean
Required Experience & skills
- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
- Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
- Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
- At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
- Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range:
- $75,200 - $94,000 / Shift hours - 1pm - 9pm PST
*This is a remote role
JR: 2026-7646
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Customer Success Engineer, Database (2nd Shift)
Share this job
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.
As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.
In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.
What You'll Do
- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
- on complex escalations, contributing to root cause analysis and resolution
- Analyze customer architectures to identify improvement opportunities and recommend best practices
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
- Customer Satisfaction (CSAT)
- Time to Resolution / SLA adherence
- Escalation quality and resolution effectiveness
- Documentation and knowledge base contributions
- Customer adoption of best practices
What You'll Add to DigitalOcean
Required Experience & skills
- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
- Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
- Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
- At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
- Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range:
- $75,200 - $94,000 / Shift hours - 2pm - 10pm MST
*This is a remote role
JR: 2026-7646
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Customer Success Engineer, Database (2nd Shift)
Share this job
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.
As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.
In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.
What You'll Do
- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
- on complex escalations, contributing to root cause analysis and resolution
- Analyze customer architectures to identify improvement opportunities and recommend best practices
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
- Customer Satisfaction (CSAT)
- Time to Resolution / SLA adherence
- Escalation quality and resolution effectiveness
- Documentation and knowledge base contributions
- Customer adoption of best practices
What You'll Add to DigitalOcean
Required Experience & skills
- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
- Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
- Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
- At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
- Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range:
- $75,200 - $94,000 / Shift hours - 1pm - 9pm PST
*This is a remote role
JR: 2026-7646
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
Ready to apply?
Apply to DigitalOcean
Senior Software Engineer - Wizard of Oz Slots
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Level Up Your Career with Zynga!
At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition.
From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more!
Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level.
Join us and be part of the play!
Position Overview:
Zynga is looking for a server-side engineer in the Austin, Chicago, Bay Area, or Toronto areas, and more specifically, someone whose level of experience should be equivalent to a Senior Software Engineer on the Wizard of Oz Slots.
We have a well-rounded and tight-knit, distributed team with a healthy mix of engineering skill levels, and are looking to strengthen our team. We need a self-driven and motivated engineer who is a strong communicator, works well as a team player, and performs well under pressure of tight deadlines.
The candidate would have an opportunity to work on critical game components that contribute to user-facing features, gameplay functionality, existing functionality & systems, and have a general focus on solving challenging problems for high profile titles.
What You'll Do:
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Design, architect, and support back-end services running in AWS
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Develop, integrate, and advocate for new technologies and tools
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Load-test, benchmark and optimize infrastructure
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Define, architect, and develop features and gameplay functionality in PHP
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Maintain and develop CI/CD pipelines and infrastructure-as-code tooling
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Provide escalation support and infrastructure monitoring
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Follow engineering standard methodologies to ensure code quality, performance and reliability
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Work to identify and help to improve team and process inefficiencies
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Help to mentor other engineers
What You Bring:
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Degree in a technical field (e.g., Computer Science, Computer Engineering) or equivalent experience
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5+ Years of backend software development experience
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Deep hands-on experience with cloud computing (preferably AWS)
- Experience maintaining and developing CI/CD pipelines and infrastructure-as-code tooling
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Experience with PHP
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Experience building and operating high-traffic, low-latency backend systems at scale
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Strong familiarity and experience with database systems (SQL, NoSQL)
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Solid foundation in data structures, algorithms and software methodologies
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Strong communication skills and comfort working in a collaborative environment
Bonus Points:
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Prior game development experience (on shipped titles or live games experience)
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Experience with Chef, Terraform and/or Jenkins
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Experience in Vue.js or similar frontend frameworks
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Experience migrating monolithic architectures to distributed microservices
What We Offer You:
Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site
The pay range for this position in Ontario at the start of employment is expected to be between $96,400 and $142,660 CAD per Year.
The pay range for this position in California at the start of employment is expected to be between $108,900 and $161,160 per Year.
The pay range for this position in Illinois at the start of employment is expected to be between $98,100 and $145,200 per Year.
However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.
We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position.
Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).
Ready to apply?
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Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
** Please note that we're requiring in-office. The team is based in Austin, TX -- remote is not an option**
The Opportunity
We look for engineering managers who love working on hard real-world problems and stay hands-on as technical contributors. Our managers lead by example, mentor and develop others while managing our core services. This role requires active technical contributions together with people management.
What You’ll Do
- Architecting and roadmapping our core services.
- Develop engineers on the team, helping them advance in their careers
- Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity
- Contribute to engineering-wide initiatives as a member of the engineering management team
About You
- You have 2+ years of experience serving in an engineering management role shipping customer-facing products.
- Proficient in Typescript, and/or Python, Java, Go, C#, or PHP
- You have managed a fullstack team of client, and backend engineers.
- You have a Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.
You may be fit for this role if:
- You have a track record of leading productive engineering teams
- You’ve successfully recruited great people to your teams
- You thrive on a high level of autonomy and responsibility
- You encourage a healthy work environment that’s both supportive and challenging
- You’re excited to help engineers develop new skills and advance in their careers
- You’re clear and persuasive in writing and in person
- You lead by example, by setting the right context, and by helping teammates do their best work
- You’re technical enough to ask engineers good questions about architecture and product decisions
- You’re an experienced engineering manager who has mentored other engineering leaders
- You are very organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required.
- You possess exceptional written and verbal communication skills.
- You are able to weigh several and often conflicting constraints and make rapid choices in a fast-moving and quickly-growing company.
Nice to have
- Experience writing client libraries and SDKs.
- 4+ years of industry experience as a Software Engineer or Software Developer.
- Familiarity with professional software engineering & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations.
The reasonably estimated base salary for this role ranges from $200,000 to $229,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Ready to apply?
Apply to Postman
Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
** Please note that we're requiring in-office. The team is based in Austin, TX -- remote is not an option**
What You’ll Do
- Design, develop, and maintain software using modern languages.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Troubleshoot and resolve complex technical issues across various programming languages and technologies.
- Engage with customers to gather feedback, understand their needs, and provide technical support when required.
- Mentor and guide other engineers, promoting best practices in software development.
- Participate in code reviews to ensure high-quality code and maintainable systems.
- Stay current with industry trends and emerging technologies, integrating them into our products where applicable.
- Contribute to the overall architecture and technical strategy of the company.
About You
- 5+ years of experience in software development, preferably in a startup environment.
- Proficient in Typescript, and/or Python, Java, Go, C#, or PHP
- Strong technical skills and experience working with developer tools and APIs.
- Proficiency in multiple programming languages, including TypeScript.
- Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
- Ability to work both independently and collaboratively in a fast-paced, agile environment.
Nice To Have
- Deep technical expertise in SDKs and Docs.
- Experience creating technical content, such as documentation and tutorials.
- Experience working in a distributed organization, and ability to collaborate with teams in different time zones and cultures.
The reasonably estimated base salary for this role ranges from $180,000 to $204,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Ready to apply?
Apply to Postman
About Upshop:
Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.
At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.
Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering.
The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop’s business and customer priorities.
Responsibilities:
- Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction.
- Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives.
- Set clear team goals and objectives aligned with departmental and company priorities.
- Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution.
- Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines.
- Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services.
- Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions.
- Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps.
- Support testing cycles and post-production deployments to ensure stable, reliable releases.
- Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work.
- Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions.
- Monitor and report on team progress, sprint velocity, throughput, and delivery health.
- Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health.
- Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency.
- Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering.
Qualifications:
About You
- Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams.
- Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures.
- Experience working with cloud-based, microservice-oriented systems.
- Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Strong organizational, analytical, troubleshooting, and problem-solving skills.
- Customer-, service-, and results-oriented, with a strong sense of ownership and accountability.
- Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision.
Experience & Education
- Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
- 6+ years of professional experience across the full software development lifecycle.
- Hands-on experience with:
- React, JavaScript, TypeScript, HTML, CSS/Bootstrap
- C#, PHP, Laravel Framework
- Azure Cosmos DB, Azure SQL, MS SQL, and ODBC
- Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps.
- Experience working in agile development environments using tools such as JIRA and GitLab.
- Familiarity with CI/CD pipelines, release management, and deployment automation.
- Experience using DataDog or similar observability and monitoring tools.
- Understanding of test-driven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test.
- Knowledge of Linux and Windows operating systems, command-line tools, and basic scripting (PowerShell, Bash).
- Comfortable guiding teams in the use of AI-assisted development tools such as Cursor.
- Ability to adapt to change and thrive in a dynamic, fast-paced environment.
Preferred Qualifications (if applicable):
- Experience working with large enterprise software deployments and solution-based products.
- Exposure to retail grocery, food retail, or large enterprise technology environments.
- Experience working in cross-functional, fast-growing organizations.
Compensation Range: $130,000-$170,000 CAD/year
Ready to apply?
Apply to Upshop