Upshop is the market leader in Total Store Operation solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store.
🚀 2024 Exciting News! Upshop and Invafresh Unite to Transform Global Food Retail Technology 🌍
We are thrilled to announce the launch of the first global retail operations platform built specifically for food retailers. This groundbreaking innovation is designed to continuously redefine best-in-class store operations and enhance the shopper experience.
🔹 Global Reach with Best-in-Class Technology: Serving 35+ countries and 400+ retailers
🔹 Addressing Major Food Challenges: Availability, affordability, and waste
🔹 Empowering Associates: Enabling them to deliver the best shopping experience possible
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About the Role
We are seeking a seasoned SRE / DevOps Manager to lead our reliability and operations engineering team. You will be responsible for ensuring the scalability, security, and performance of our infrastructure while fostering a culture of automation, ownership, and continuous improvement.
At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.
Our Values:
Key Responsibilities
Team Leadership
Reliability & Incident Management
Infrastructure & Automation
Monitoring & Observability
Security & Compliance
Cross-functional Collaboration
Qualifications
Preferred Qualifications
Benefits/Perks
Compensation Range: $150-$180k CAD
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Contract (Fractional) Contracts Manager – SaaS (Upshop)
Location: Miami
Type: Contract / Fractional (20–40 hours/week, flexible)
Duration: 3–6 months (with potential to extend)
About Upshop
Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform helps retailers reduce waste, optimize inventory, and improve profitability at scale.
Role Overview
We are looking for an experienced Contracts Manager (Contract/Fractional) to support our commercial team by managing and negotiating customer agreements. This role will focus on reviewing, redlining, and negotiating SaaS contracts, ensuring alignment with Upshop’s risk posture while enabling deal velocity.
This is a high-impact, execution-oriented role ideal for someone who has operated in fast-paced SaaS environments and can work directly with Sales, Legal, and Finance stakeholders.
Key Responsibilities
Contract Review & Redlining
Deal Support
Standardization & Playbooks
Risk Management
Qualifications
Nice to Have
What Success Looks Like
Why This Role
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Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization for food retailers and foodservice operators. Our unified platform simplifies and enhances daily workflows, enabling smarter, more connected operations across fresh production, inventory management, food safety, and ordering.
Trusted by over 450+ retailers and operators across 50,000+ locations globally, Upshop helps customers improve sales, reduce waste, increase operational efficiency, and advance food safety and sustainability—especially in complex, production-driven environments.
As an Account Executive focused on New Logo Acquisition for Non-Grocery Food Retailers, you will join Upshop’s Growth team with a singular mission: expanding Upshop into new food retail and foodservice segments. This role is dedicated to winning new customers across markets such as bakeries, central kitchens, butchers, commissaries, prepared-food operators, and specialty food retailers.
You will be responsible for building Upshop’s footprint in these segments from the ground up—identifying high-value prospects, educating operators on modern production and inventory optimization, and positioning Upshop as a strategic partner in their growth and efficiency initiatives. This is a true hunter role requiring a consultative sales approach, strong discovery skills, and an entrepreneurial mindset.
Benefits/Perks
We need your passion, sales expertise, and entrepreneurial spirit to help us build the Upshop brand.
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The Director, Demand Generation owns the strategy, execution, and continuous improvement of Upshop’s global demand generation engine. This role is accountable for driving high-quality pipeline through scalable, measurable, and creative demand programs that support Upshop’s growth across grocery and convenience retail markets.
Reporting into the Growth organization, this leader partners closely with Product Marketing, Sales, Revenue Operations, Customer Success, and Partners to translate Upshop’s story into demand, convert interest into pipeline, and optimize performance across the full funnel.
Upshop is redefining how retailers operate by connecting demand, supply, and execution at scale. This role offers the opportunity to shape how Upshop takes its story to market, influence growth strategy, and build a demand organization designed for long-term impact—not just short-term campaigns.
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Office Manager/Executive Assistant to CEO
Location: Miami, FL (Full-time, in-office)
Role Type: Full-Time
About Upshop
Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform enables retailers to reduce waste, optimize inventory, and improve profitability at scale.
Role Overview
Upshop is seeking a highly effective Executive Assistant to support the CEO and oversee day-to-day operations of our Miami office.
This role requires sound judgment, strong prioritization skills, and the ability to operate with discretion in a fast-paced environment. The Executive Assistant will serve as a key partner to the CEO—optimizing time, driving follow-through, and ensuring seamless coordination across internal and external stakeholders—while also maintaining a high-functioning office environment for a growing team.
Key Responsibilities
Executive Support
Office Operations
Qualifications
Preferred Experience
What Success Looks Like
Why Join Upshop
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Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.
At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.
We are seeking an experienced Data Engineering Manager to lead the technical evolution of our Databricks Lakehouse. You will be responsible for the architecture, scaling, and reliability of our data products, ensuring that the platform provides high-quality, actionable data for retail and supply chain analytics. This is a leadership role that requires a balance of advanced systems design and hands-on operational rigor.
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About Upshop:
Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.
At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.
Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering.
The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop’s business and customer priorities.
Responsibilities:
Qualifications:
About You
Experience & Education
Preferred Qualifications (if applicable):
Compensation Range: $130,000-$170,000 CAD/year
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About Upshop
Upshop is the market leader in Total Retail Operations solutions for the Grocery and C-Store markets. We offer an AI-powered SaaS platform connecting Fresh, Center Store, eCommerce, and DSD operations to deliver a simplified, smarter, more connected retail supply chain. Customers running Upshop realize significant improvements in sales, shrink reduction, food safety, inventory utilization, and sustainability across the entire retail ecosystem. Over 450 companies trust Upshop software across more than 50,000 stores globally.
Upshop is expanding its platform capabilities upstream in the supply chain, partnering directly with Consumer Packaged Goods (CPG) manufacturers to improve demand planning, forecasting accuracy, and on-shelf availability across retail networks.
Overview of the Role
We are seeking a highly motivated and results-oriented Senior Account Executive to drive significant revenue growth with large Consumer Packaged Goods (CPG) manufacturers. This role is responsible for introducing and expanding Upshop’s demand planning and supply chain forecasting solutions with strategic manufacturing partners.
The ideal candidate will have experience selling complex SaaS or analytics solutions to supply chain, operations, or demand planning leaders within CPG organizations. This individual will engage executive-level stakeholders and guide customers through pilot programs and proof-of-concept engagements that demonstrate measurable improvements in inventory utilization, on-shelf availability, and forecasting accuracy.
As a trusted strategic partner, you will work with manufacturers to connect retail execution signals with upstream demand planning processes, helping align production, distribution, and retail demand. You will collaborate closely with internal stakeholders across product, analytics, and customer success to deliver successful pilots and long-term solution adoption.
Responsibilities
Qualifications
Preferred Qualifications
Benefits / Perks
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Product Manager
Role Overview
Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.
The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.
The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.
Key Responsibilities
Product Strategy & Planning
Product Development & Delivery
Customer & Market Engagement
Technical Collaboration
Cross-Functional Collaboration
Qualifications
Required
Technical Knowledge
Preferred Experience
Key Competencies
Working Relationships
This role collaborates closely with:
The estimated pay ranges for this role are as follows:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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About Upshop
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety, and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores across 35 countries and 3 continents.
At Upshop, we believe great businesses are built by great people. We hire high-agency builders who take ownership, move with urgency, and raise the bar for those around them.
Overview of the Role
We are seeking a Senior Software Engineer to operate with a high degree of autonomy within one of Upshop’s core product teams. This is a hands-on individual contributor position focused on owning and driving complex initiatives, shaping technical decisions at the project level, and delivering high-quality systems in an evolving platform environment.
Our platform powers real-time retail operations at global scale, spanning mobile applications, barcode scanning workflows, multi-tenant SaaS APIs, enterprise integrations, and data-driven decision systems. You will work across cloud-native infrastructure in Azure and GCP, building and operating services in languages such as C# and PHP, alongside modern frontend technologies like React and TypeScript. The platform leverages a variety of frameworks, containerized deployments with Kubernetes, and data systems including SQL and NoSQL databases, Redis, and analytics pipelines.
AI is core to how we build at Upshop. From drafting specifications to generating code, expanding test coverage, refactoring legacy modules, and improving observability, we expect engineers to actively explore and leverage AI tools throughout their workflow. Curiosity and disciplined AI usage are part of the role.
Key Responsibilities
Project Leadership & Technical Execution
Hands-On Development
Platform Evolution & Collaboration
Qualifications
Required
Preferred
What We Value
Benefits/Perks:
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Principal UX Designer
About Upshop
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores, 35 countries, and 3 continents.
Role Summary
As a Principal UX Designer at Upshop, you will own the evolution of our Design Platform and Design System while acting as both a senior craft practitioner and mentor to the design organization. In this role, you will have the opportunity to be a platform-minded design leader, partnering with other PMs to shape and operationalize Upshop 360 platform across all product suites. You will shape direction through hands-on contribution and thoughtful influence, helping the team make decisions confidently in ambiguity and complexity.
You are a player-coach: a strategic thinker who leads by doing, builds with your hands, and elevates others’ work through mentorship and example. You will help define the future of Upshop’s design ecosystem — from foundational components to interaction patterns and scalable UX paradigms — ensuring consistency, coherence, and quality across products.
This role requires a strong blend of senior UX craft, systems thinking, advanced prototyping, cross-functional influence, and coaching experience.
What You’ll Do
Design Platform & System Leadership
Hands-On UX & Interaction Craft
Player-Coach Leadership
Cross-Functional Collaboration
Working in Ambiguity & Evolving Practice
Qualifications
Experience
Skills & Expertise
What Makes You Successful Here
Portfolio Requirement
An online portfolio is required and should highlight:
The estimated pay ranges for this role are as follows:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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About Upshop:
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores, 35 countries, and 3 continents.
Overview of the Role:
The Account Executive at Upshop will drive revenue growth and strategic expansion within key enterprise grocery and retail accounts. This role blends strategic account management, executive-level engagement, and solution-oriented selling to ensure clients derive measurable value from the Upshop platform. Success hinges on the ability to link Upshop’s technology to business outcomes, foster deep partnerships, and navigate complex client organizations.
Benefits/Perks:
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