Upshop
Upshop is the market leader in Total Store Operation solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store.
🚀 2024 Exciting News! Upshop and Invafresh Unite to Transform Global Food Retail Technology 🌍
We are thrilled to announce the launch of the first global retail operations platform built specifically for food retailers. This groundbreaking innovation is designed to continuously redefine best-in-class store operations and enhance the shopper experience.
🔹 Global Reach with Best-in-Class Technology: Serving 35+ countries and 400+ retailers
🔹 Addressing Major Food Challenges: Availability, affordability, and waste
🔹 Empowering Associates: Enabling them to deliver the best shopping experience possible
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Contract (Fractional) Contracts Manager – SaaS (Upshop)
Location: Miami
Type: Contract / Fractional (20–40 hours/week, flexible)
Duration: 3–6 months (with potential to extend)
About Upshop
Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform helps retailers reduce waste, optimize inventory, and improve profitability at scale.
Role Overview
We are looking for an experienced Contracts Manager (Contract/Fractional) to support our commercial team by managing and negotiating customer agreements. This role will focus on reviewing, redlining, and negotiating SaaS contracts, ensuring alignment with Upshop’s risk posture while enabling deal velocity.
This is a high-impact, execution-oriented role ideal for someone who has operated in fast-paced SaaS environments and can work directly with Sales, Legal, and Finance stakeholders.
Key Responsibilities
Contract Review & Redlining
- Review, draft, and negotiate customer agreements (MSAs, Order Forms, DPAs, SOWs)
- Lead redline negotiations with customers and their legal teams
- Balance risk mitigation with commercial pragmatism to avoid deal friction
Deal Support
- Partner closely with Sales to accelerate deal cycles and remove contract bottlenecks
- Provide clear guidance on acceptable positions, fallback language, and trade-offs
- Join customer calls when needed to resolve contractual issues in real time
Standardization & Playbooks
- Help refine and maintain contract templates and fallback positions
- Build and document negotiation playbooks and clause libraries
- Identify recurring negotiation themes and recommend structural improvements
Risk Management
- Ensure contracts align with company policies on liability, indemnification, data privacy, and SLAs
- Escalate non-standard or high-risk terms appropriately
- Collaborate with outside counsel as needed for complex issues
Qualifications
- 5+ years of experience in contracts management, legal ops, or commercial legal roles
- Strong experience negotiating SaaS agreements (MSAs, DPAs, SLAs, enterprise deals)
- Deep familiarity with key legal concepts:
- Limitation of liability
- Indemnification
- Data privacy & security (GDPR/CCPA awareness)
- Service levels & uptime commitments
- Proven ability to negotiate directly with enterprise customers
- Comfortable operating in a high-growth, fast-paced SaaS environment
- Strong judgment with a pragmatic, business-oriented mindset
- Excellent written and verbal communication skills
Nice to Have
- Experience in retail, grocery, supply chain, or store operations software
- Background working with private equity-backed or growth-stage SaaS companies
- Familiarity with tools like Ironclad, DocuSign CLM, or similar contract lifecycle platforms
What Success Looks Like
- Reduced contract cycle times and faster deal closure
- Consistent, scalable approach to handling redlines
- Improved alignment between Sales and Legal on deal strategy
- Clear documentation of fallback positions and negotiation standards
Why This Role
- Immediate impact on revenue velocity and deal execution
- High visibility with leadership across Sales, Finance, and Legal
- Flexible structure with potential to evolve into a longer-term role
Ready to apply?
Apply to Upshop
About Upshop
Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization for food retailers and foodservice operators. Our unified platform simplifies and enhances daily workflows, enabling smarter, more connected operations across fresh production, inventory management, food safety, and ordering.
Trusted by over 450+ retailers and operators across 50,000+ locations globally, Upshop helps customers improve sales, reduce waste, increase operational efficiency, and advance food safety and sustainability—especially in complex, production-driven environments.
Role Overview
As an Account Executive focused on New Logo Acquisition for Non-Grocery Food Retailers, you will join Upshop’s Growth team with a singular mission: expanding Upshop into new food retail and foodservice segments. This role is dedicated to winning new customers across markets such as bakeries, central kitchens, butchers, commissaries, prepared-food operators, and specialty food retailers.
You will be responsible for building Upshop’s footprint in these segments from the ground up—identifying high-value prospects, educating operators on modern production and inventory optimization, and positioning Upshop as a strategic partner in their growth and efficiency initiatives. This is a true hunter role requiring a consultative sales approach, strong discovery skills, and an entrepreneurial mindset.
Responsibilities
- Own the full sales cycle from prospecting to close, with a primary focus on new logo acquisition in non-grocery food retail and foodservice segments
- Identify, qualify, and engage bakeries, central kitchens, butchers, commissaries, and specialty food operators with complex production and inventory needs
- Develop a deep understanding of customer workflows, production challenges, labor constraints, and waste drivers—and connect those needs to Upshop’s platform capabilities
- Execute a consultative sales approach, guiding prospects through discovery, solution alignment, and value articulation
- Build and manage a healthy pipeline through outbound prospecting, inbound leads, and strategic targeting
- Partner cross-functionally with Customer Success, Product, and Implementation teams to ensure smooth handoffs and realistic expectations
- Use Salesforce to manage pipeline, forecasting, activity tracking, and reporting
- Conduct competitive and market analysis to refine messaging and positioning in emerging food retail segments
- Contribute to go-to-market strategy, use-case development, and sales enablement as Upshop expands into new verticals
Qualifications
- Proven experience in B2B SaaS sales, ideally within retail technology, foodservice technology, or operations-focused software
- Demonstrated success in new logo acquisition and building pipeline in emerging or under-penetrated markets
- Experience selling into food production, fresh operations, or multi-site operators (bakeries, kitchens, specialty food, etc.) is strongly preferred
- Strong consultative selling skills with the ability to engage operational and executive stakeholders
- Comfortable navigating complex, multi-stakeholder sales cycles
- Proficiency with Salesforce CRM and modern sales methodologies
- Excellent communication, discovery, and presentation skills
- Bachelor’s degree or equivalent experience
- Willingness to travel 30–40% to meet with prospects and customers
Benefits/Perks
- Austin based
- Competitive salary
- Employer-matched 401(k) plan
- Attractive flexible time off policy
- Career growth and development opportunities
We need your passion, sales expertise, and entrepreneurial spirit to help us build the Upshop brand.
Ready to apply?
Apply to Upshop
Role Overview
The Director, Demand Generation owns the strategy, execution, and continuous improvement of Upshop’s global demand generation engine. This role is accountable for driving high-quality pipeline through scalable, measurable, and creative demand programs that support Upshop’s growth across grocery and convenience retail markets.
Reporting into the Growth organization, this leader partners closely with Product Marketing, Sales, Revenue Operations, Customer Success, and Partners to translate Upshop’s story into demand, convert interest into pipeline, and optimize performance across the full funnel.
Key Responsibilities
Demand Strategy & Execution
- Own Upshop’s end-to-end demand generation strategy, from awareness through MQL, SQL, and pipeline contribution
- Design, execute, and optimize multi-channel demand programs including digital, ABM, outbound support, events, and partner-led campaigns
- Move beyond templated campaigns—continuously test, iterate, and introduce new ideas when performance stalls
- Translate Upshop’s value proposition into persona-based, industry-specific demand motions
Pipeline & Performance Management
- Establish clear goals and reporting for MQLs, SQLs, pipeline contribution, and conversion rates
- Partner with Revenue Operations to ensure strong attribution, measurement, and visibility into demand performance
- Separate and manage demand goals for new customer acquisition and expansion within existing customers
- Use data and insights to prioritize investments and continuously improve ROI
Systems, Tools & Automation
- Own the demand tech stack and workflows, including marketing automation and CRM integrations
- Leverage tools such as HubSpot, paid media platforms, LinkedIn, and emerging/dark social channels to scale demand efficiently
- Build repeatable, automated programs that learn and improve over time
Cross-Functional Collaboration
- Partner closely with Product Marketing to activate messaging, positioning, and customer reference stories
- Align with Sales and Customer teams to ensure tight MQL/SQL definitions and smooth handoffs
- Collaborate with Partner and Alliances teams to drive partner-sourced and partner-influenced demand
Team Leadership & Growth
- Lead, mentor, and develop a growing demand generation team
- Establish clear priorities, expectations, and accountability across the team
- Build a high-performance culture that balances creativity, rigor, and ownership
Qualifications & Experience
- 8–12+ years of experience in demand generation, growth marketing, or marketing operations, with at least 3+ years in a leadership role
- Proven track record of building and scaling demand programs in B2B SaaS or technology environments
- Strong understanding of marketing automation, campaign architecture, and funnel analytics
- Experience supporting sales-led and ABM motions
- Comfortable operating in environments without heavy process or templates—able to create structure where needed
- Experience in retail, grocery, or multi-location industries is a plus (but not required)
What Success Looks Like
- A clear, scalable demand engine that consistently drives qualified pipeline
- Improved conversion rates and visibility across the funnel
- Strong alignment and trust with Sales, Product Marketing, and Revenue teams
- A motivated, high-performing demand generation team that continues to grow with the business
Why Upshop
Upshop is redefining how retailers operate by connecting demand, supply, and execution at scale. This role offers the opportunity to shape how Upshop takes its story to market, influence growth strategy, and build a demand organization designed for long-term impact—not just short-term campaigns.
Ready to apply?
Apply to Upshop
Office Manager/Executive Assistant to CEO
Location: Miami, FL (Full-time, in-office)
Role Type: Full-Time
About Upshop
Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform enables retailers to reduce waste, optimize inventory, and improve profitability at scale.
Role Overview
Upshop is seeking a highly effective Executive Assistant to support the CEO and oversee day-to-day operations of our Miami office.
This role requires sound judgment, strong prioritization skills, and the ability to operate with discretion in a fast-paced environment. The Executive Assistant will serve as a key partner to the CEO—optimizing time, driving follow-through, and ensuring seamless coordination across internal and external stakeholders—while also maintaining a high-functioning office environment for a growing team.
Key Responsibilities
Executive Support
- Manage and prioritize the CEO’s calendar, ensuring alignment with business priorities
- Coordinate travel, logistics, and meeting preparation
- Prepare materials for leadership, board, and external meetings
- Track and drive follow-up on key action items and initiatives
- Serve as a point of coordination across stakeholders while maintaining strict confidentiality
Office Operations
- Oversee daily operations of the Miami office (~40 employees)
- Manage vendors, facilities, and office services
- Ensure a professional, efficient, and well-maintained work environment
- Coordinate onsite meetings, events, and leadership visits
- Support onboarding and in-office employee experience in partnership with HR
- Manage office-related budgets and expenses
Qualifications
- 5+ years of experience supporting senior executives, preferably at the CEO level
- Strong organizational, prioritization, and problem-solving skills
- High level of professionalism, discretion, and attention to detail
- Ability to operate independently and manage multiple priorities
- Excellent communication and stakeholder management capabilities
Preferred Experience
- Experience in a high-growth SaaS or technology environment
- Prior responsibility for office operations or workplace management
What Success Looks Like
- CEO time is optimized and aligned to highest priorities
- Strong execution and follow-through across key initiatives
- Miami office operates efficiently with minimal disruption
- Employees and visitors experience a well-run, professional environment
Why Join Upshop
- Direct exposure to executive leadership
- High-impact role with broad organizational visibility
- Opportunity to help shape a growing office and team
Ready to apply?
Apply to Upshop
Product Manager
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Product Manager
Role Overview
Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.
The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.
The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.
Key Responsibilities
Product Strategy & Planning
- Contribute to the development and execution of product strategy and roadmap initiatives
- Identify product opportunities based on customer feedback, operational challenges, and market trends
- Define product priorities aligned with company objectives
- Develop product requirements, use cases, and user stories
Product Development & Delivery
- Partner with engineering and UX teams to design and deliver new product capabilities
- Participate in agile development processes including sprint planning, backlog grooming, and release planning
- Ensure product features meet functional, usability, and scalability requirements
- Support testing, validation, and product launch activities
Customer & Market Engagement
- Engage directly with customers to understand operational workflows and product needs
- Conduct customer interviews, feedback sessions, and discovery activities
- Gather insights from sales and customer success teams to inform product decisions
- Represent customer needs within the product development process
Technical Collaboration
- Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities
- Translate business and operational requirements into technical product specifications
- Support integration requirements with retailer systems and third-party solutions
Cross-Functional Collaboration
- Partner with engineering, UX, data science, revenue, and customer success teams
- Support go-to-market readiness for new product releases
- Communicate product updates and priorities across internal stakeholders
Qualifications
Required
- Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)
- 3–6+ years of experience in product management or product-related roles
- Experience working in SaaS or enterprise software environments
- Experience collaborating with engineering teams in an agile product development environment
- Strong communication and stakeholder management skills
- Ability to translate customer and business needs into clear product requirements
Technical Knowledge
- Working knowledge of APIs, integrations, and modern SaaS platform architecture
- Ability to collaborate effectively with engineering teams on technical product features
- Familiarity with product management tools and agile workflows
- Familiarity with AI-enabled tooling and emerging AI capabilities, including the ability to evaluate opportunities for AI-driven features within SaaS products.
Preferred Experience
- Experience in grocery retail, food service, supply chain, or store operations technology
- Exposure to data-driven product development
- Familiarity with AI-enabled tools, automation technologies, or predictive analytics
Key Competencies
- Customer focus and empathy for operational users
- Analytical and problem-solving skills
- Cross-functional collaboration
- Strategic thinking and prioritization
- Communication and stakeholder management
Working Relationships
This role collaborates closely with:
- Engineering
- UX / Product Design
- Data Science
- Revenue / Sales
- Customer Success
The estimated pay ranges for this role are as follows:
- $100,000 - 150,000 CAD
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Ready to apply?
Apply to Upshop