Title: Operations Support Specialist

Company: Loenbro, LLC Location: Phoenix, Arizona Department: Operations / Production Reports To: Operations Manager / Production Manager Employment Type: Full-Time FLSA Classification: Non-Exempt (Hourly) 

Job Summary

This is a combined role responsible for managing shipping and receiving operations, providing production administrative support, maintaining document control systems, and preparing analytical reports and presentations for senior leadership. The ideal candidate is a detail-oriented professional who thrives in a fast-paced manufacturing or production environment, can manage multiple priorities, communicates effectively with all levels of the organization including directors and executives, and ensures accuracy and compliance across all documentation and logistics functions.

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication, and our vertical market focus spans all industries. Our expertise lies in simplifying the complex, so that our clients gain clarity and control in construction and maintenance. We do this by taking full ownership on every interaction, delivering multi-scope project excellence, and establishing long-standing relationships with our partners as we enhance and maintain your critical infrastructure.

Essential Job Responsibilities

Shipping & Receiving:

· Coordinate and process all incoming and outgoing shipments, including verifying contents against purchase orders, packing slips, and bills of lading.

· Prepare shipping documents (BOLs, customs paperwork, commercial invoices) and schedule carrier pickups with freight companies and couriers.

· Update project folders with necessary Information.

· Report defects and initiate return merchandise authorizations (RMAs) as needed.

· Maintain accurate inventory records using ERP/WMS systems; perform cycle counts and assist with annual physical inventory audits.

· Coordinate with production, purchasing, and customer service teams to ensure on-time delivery and resolve shipment discrepancies.

Production Administration:

· Provide administrative support to the production/manufacturing team, including data entry, scheduling, and report generation.

· Create, update, and distribute daily and weekly production schedules, work orders, and job travelers.

· Communicate weekly safety tool box talks subjects

· Track and report production metrics including output quantities, downtime, scrap rates, and labor hours.

· Prepare and maintain production-related reports for management, including shift summaries, efficiency reports, and KPI dashboards.

· Process production paperwork including time sheets, overtime authorizations, and production completion records.

· Support continuous improvement initiatives by collecting and organizing data for process analysis.

Document Control:

· Manage the creation, revision, distribution, and archival of controlled documents including SOPs, work instructions, quality manuals, and technical specifications.

· Maintain the electronic document management system (EDMS/DMS), ensuring all documents are current, properly indexed, and accessible to authorized personnel.

· Process Engineering Change Orders (ECOs) and Engineering Change Notices (ECNs), routing them for review and approval per established workflows.

· Ensure compliance with document control standards such as ISO 9001, AS9100, FDA 21 CFR Part 11, or other applicable regulatory frameworks.

· Conduct periodic audits of controlled documents to verify accuracy, version control, and proper retention in accordance with company policies.

· Coordinate with quality assurance, engineering, and production departments to ensure documents reflect current processes and specifications.

· Train employees on document control procedures, revision protocols, and proper use of the document management system.

· Maintain document logs, master lists, and distribution records; generate reports on document status and compliance metrics.

Management Reporting & Executive Communications:

· Prepare, compile, and deliver weekly, monthly, and quarterly operational reports for directors, VPs, and senior leadership, including production output summaries, shipping performance metrics, and document compliance dashboards.

· Create professional presentations (PowerPoint/Google Slides) summarizing departmental performance, cost analyses, and continuous improvement project outcomes for leadership review.

· Collaborate with finance, quality, and engineering teams to gather cross-functional data and produce integrated reports that support strategic decision-making.

· Respond to ad-hoc data requests from senior management, providing timely and accurate information to support business planning, audits, and customer inquiries.

· Track and report on corrective action effectiveness, supplier performance scorecards, and regulatory compliance status to ensure leadership has visibility into risk areas.

Other duties may be assigned as needed to support business operations.

Minimum Qualifications

Required:

· High school diploma or GED required.

· Minimum 2–4 years of combined experience in shipping/receiving, production support, and/or document control within a manufacturing or production environment.

· Demonstrated experience preparing reports, dashboards, and presentations for director-level and above audiences.

· Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent) and document management systems.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); advanced Excel skills (pivot tables, VLOOKUP, charts, data visualization) required.

· Excellent written and verbal communication skills; confident presenting information to directors, VPs, and senior executives.

· Keen attention to detail and a commitment to accuracy in all documentation and data entry tasks.

Preferred:

· Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or related field.

· Working knowledge of quality management systems (ISO 9001, AS9100, GMP) and document control best practices.

· Familiarity with shipping/logistics software, carrier systems (UPS WorldShip, FedEx Ship Manager), and freight rate negotiation.

· Prior experience in aerospace, automotive, pharmaceutical, or general manufacturing industries.

· Forklift certification (training may be provided).

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

· Combination of office/administrative setting and warehouse/production floor environment.

· Potential exposure to dust, chemicals, or other environmental factors common in manufacturing.

· Extended periods of standing, walking, bending, and reaching during shipping/receiving operations.

· Manual dexterity sufficient to operate computers, scanners, label printers, and material handling equipment.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro’s Environmental Health and Safety (EH&S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

· Medical, dental, and vision insurance

· 401(k) retirement plan with company match

· Paid time off (PTO) and holiday pay

· Life and disability insurance

· Professional development and training opportunities

· Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Our Core Values

LEAD with Values:

· Live with Integrity – We do the right thing and do what we say, in every Interaction - and practice stewardship to care for the communities where we live & work.

· Exceed Expectations – We anticipate customer needs, deliver innovative solutions, and dedicate ourselves to creating outcomes that make a real difference.

· Act with Urgency – We take action, adapt seamlessly, and keep projects moving without compromising quality - because our customers priorities are our priorities.

· Deliver Excellence – We combine our passion for quality, our industry expertise, and our eye for innovation to make excellence our standard.

Guided by core values, grounded in grit and a commitment to excellence, Loenbro maintains and enhances the industrial infrastructure that betters our families, customers, and local communities.

Loenbro is an Equal Opportunity Employer.

About You and The Role  

As a Construction Foreman in the Phoenix region, you will be responsible for rolling out our systems in the metro and paving the way imagining how the UAV world meets the built environment - not just for Zipline but for our customers and the industry as a whole. You will manage the entire build process from initial site design handover & constructibility, assist the PM team with scoping & buyout, construction, commissioning, and closeout. You will work closely with the rest of the construction team and contractor base to build strong relationships with key stakeholders and build scalable, repeatable construction processes to expand our network.

You will also be working with the Engineering and Operations teams to tackle all the technical challenges we face head-on to get our customer’s sites operational as quickly as possible. You will have to be technically savvy, and be able to develop relationships with customers, suppliers and contractors. 

What You'll Do  

• Oversee all on-site construction activities for multiple drone launch tower projects.
• Coordinate with project managers, engineers, subcontractors, vendors, and local authorities to ensure smooth project execution.
• Assist in design of site to constructability and cost control, permitting, inspections, and final commissioning of drone tower facilities.
• Schedule and supervise daily tasks for construction crews.
• Monitor progress and adjust schedules as needed to meet project deadlines.
• Ensure compliance with safety standards, building codes, and zoning regulations.
• Maintain quality control throughout all phases of construction. This is both for the typical construction site prep whether performed by Zipline or our partners, as well as, and foremost our Zipline hardware.
• Conduct regular site inspections and ensure all documentation is up to date.
• Manage procurement and delivery of construction materials and equipment via coordination with our warehouse team.
• Report regularly to senior construction leadership with project updates, timelines, and issue resolution.
• Travel frequently 75%+ to be onsite for our projects in in the Sunbelt region with a near term focus on Texas (Dallas, Houston) and Arizona (Phoenix), travel to our head offices in California and other domestic states, and possible international travel to support expansion projects.

What You'll Bring 

• 5+ years of experience as a Construction Superintendent or similar role in commercial or industrial construction.
• Experience with vertical infrastructure (e.g., towers, silos, telecommunications structures) strongly preferred.
• Proven ability to manage multiple job sites simultaneously.
• Proficient with Bluebeam and able to create mark-ups to share digitally with remote workers, or equivalent programs.
• Proficiency in construction management software and tools.
• Strong understanding of construction methods, scheduling, and project management.
• OSHA 30 certification or willingness to obtain.
• Ability to read and interpret blueprints, structural drawings, and technical documents.
• Excellent communication and leadership skills.
• Valid driver’s license and ability to travel 75%+ for extended periods within the Sunbelt region. 
• Must be eligible to work in the US.

Preferred Qualifications

• Prior experience with aviation, aerospace, or drone-related construction projects.
• Bilingual (English/Spanish) preferred.

What Else You Need to Know   

 About the Internship   

Our Fall internship provides a hands-on experience in the fast-paced and exciting semiconductor industry. Our interns will work alongside industry projects and gain valuable insights into our core engineering roles. This program is designed to grow and shape the industry leaders of tomorrow, offering a chance to learn, develop and build the skills needed for a successful career in the semiconductor field.    

What to expect  

This position is a paid internship that is expected to start August/September 2026 and continue through November/December 2026. The duration will be 12 weeks, full time and on-site. Our internship program is for students who are actively enrolled in a full-time academic program. Recent graduates seeking employment after graduation and not returning to school should apply for our Early Career opportunities.  

International Students: Please consult with your school's international office prior to your application on your ability to pursue this internship opportunity.  

POSITION SUMMARY

We are seeking a skilled and motivated Field Engineer to join our team. In this hands-on role, you will serve as the critical link between our software engineering team and real-world deployment environments. You will execute, monitor, and troubleshoot software systems in active warehouse and industrial settings, ensuring seamless sensor deployments and high-quality execution across field operations.

KEY RESPONSIBILITIES

• Execute software front-ends (GUI and command-line interfaces) in field warehouse environments
• Troubleshoot software execution issues in real-time, ensuring minimal disruption to operations
• Collaborate closely with the broader software engineering team on issue diagnosis and continuous improvement
• Manage and monitor the quality of software execution in real-time during deployments
• Deploy and configure arrays of sensors into industrial warehouse settings
• Unpack, assemble, configure, disassemble, and transport technical equipment to and from field sites
• Maintain clear, accurate documentation of deployments, issues, and resolutions

REQUIRED QUALIFICATIONS

• 4+ years of experience in a relevant technical field role
• Willingness and ability to travel to field sites as required
• Proficiency with Linux, Bash, and/or Zsh environments
• Strong hands-on ability to unpack, assemble, disassemble, and transport technical equipment
• Demonstrated documentation skills — able to produce clear, thorough technical records
• Strong problem-solving skills with comfort working in fast-paced, dynamic environments
• Effective communicator — able to relay technical findings to both field and remote engineering teams

PREFERRED QUALIFICATIONS (BONUS POINTS)

The following are not required but will make your application stand out:

Software & Systems

• Familiarity with motion capture ecosystems: Optitrack, Manus, StretchSense, or Rokoko
• Experience with AR/VR headsets or Zed stereo cameras
• Basic Python scripting ability for automation or diagnostics
• Experience with AWS CLI and foundational cloud services
• Experience with real-time monitoring tools
• Experience with remote system administration

Hardware & Connectivity

• Knowledge of hardware communication protocols: I2C, SPI, UART
• Experience deploying sensor arrays or IoT devices in the field
• Familiarity with industrial automation or warehouse management systems

Documentation & Operations

• Experience writing technical documentation, SOPs, or deployment guides
• Experience with machine shop tools and physical fabrication

Salary Range: $110,000-$120,000/K

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience 

The Supplier Field Expeditor / Field Representative acts as the onsite representative at supplier facilities to ensure timely delivery, quality compliance, and adherence to contractual and technical requirements.
This role is responsible for monitoring production progress, mitigating supply chain risks, and serving as the primary point of contact between the business and the supplier to protect program schedules and product integrity.
 
Key Responsibilities
Schedule & Production Oversight
•    Monitor supplier manufacturing progress against committed schedules
•    Track critical milestones (machining, assembly, inspection, shipment)
•    Identify delays, capacity constraints, or material shortages
•    Drive corrective actions to recover schedule
Supplier Performance Monitoring
•    Ensure supplier compliance with contractual, technical, and quality requirements
•    Verify production processes align with approved documentation
•    Confirm readiness prior to shipment
•    Provide structured reporting on supplier health and risk level
Quality & Compliance Interface
•    Support surveillance of aerospace quality standards (e.g., AS9100)
•    Witness inspections or key production steps as required
•    Escalate quality non-conformances or process deviations
•    Coordinate with Quality and Engineering teams
Risk Identification & Escalation
•    Proactively identify supply chain risks (capacity, workforce, tooling, material)
•    Communicate risk exposure to  program leadership
•    Support development of mitigation and recovery plans
Cross-Functional Coordination
•    Serve as liaison between Procurement, Engineering, Quality, and the supplier
•    Facilitate resolution of technical or logistical issues
•    Support supplier improvement initiatives
 
Required Qualifications
•    5+ years experience in aerospace, manufacturing, or supply chain operations
•    Strong understanding of production processes (machining, assembly, fabrication, etc.)
•    Familiarity with aerospace quality standards (AS9100 preferred)
•    Experience with supplier management or onsite representation
•    Ability to read engineering drawings and technical documentation
•    Strong communication and escalation skills
•    Willingness to travel or be stationed at supplier sites

Salary Range: $85,000-110,000