This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

This is a Onsite Role Pine Bluff, AR

• Full Time: Mon-Fri 8:00am-4:30pm CST
• Handling patient walk-ins and assisting with requests in a professional and compliant manner
• Processing Release of Information (ROI) requests, ensuring accuracy and adherence to privacy regulations, and completing digital fulfillment of medical records.
• Ability working in a high-volume environment. 
• Documenting information in multiple platforms using two computer monitors. 
• Proficient in Microsoft office (including Word and Excel)

Preferred Skills

• Knowledge of HIPAA and medical terminology 
• Familiar with different EHR and Billing Systems 
• Experience working with subpoenas 

We offer: 

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) 
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Procurement Manager is a newly created, high-impact role at eko's Capture Factory in Bentonville, Arkansas. This is a program ownership role, not a people management role. You'll be the person who makes procurement run at Eko.

You'll own the end-to-end procurement process for the factory, partnering with our Merchandising team to execute on sourcing strategy and ensuring the right products arrive at the right time to keep our stages moving. You'll also help build the systems and processes that scale with our growth, and as you establish yourself in the role, you'll have the opportunity to take on a broader procurement scope across the factory.

The right person is organized, systems-minded, and energized by owning a function rather than just executing tasks.

What you will do:

• Own the end-to-end procurement process for the factory, ensuring products are sourced, purchased, and delivered on schedule to support production needs
• Partner with the Merchandising team to execute on sourcing strategy and align purchasing activity with category priorities and timelines
• Identify and drive tool optimization opportunities and support partner negotiations to improve cost and efficiency
• Monitor schedule adherence and flag risks or delays before they impact production
• Support integration of procurement activity with item management systems to maintain accurate, real-time visibility
• Track spend, maintain accurate records, and support reporting across all procurement activity
• Build, refine, and document procurement processes, tools, and workflows as the function continues to grow
• Partner closely with Finance, production, and warehouse teams to keep purchasing aligned with operational needs
• Take on expanded procurement scope across the broader business over time as you grow into the role

Minimum Qualifications:

• 4+ years of experience in purchasing, procurement, or buying operations within high-SKU operations in a retail, e-commerce, or consumer goods environment
• Demonstrated ability to manage high volumes of transactions simultaneously across multiple vendors or platforms
• Strong systems thinking; you build processes, not just complete tasks
• Proficiency with spreadsheets and order management or spend tracking tools 
• Comfort learning and operating new technology platforms quickly
• Strong organizational skills with a track record of meeting deadlines in a fast-paced environment
• Clear, proactive communicator with cross-functional partners
• Experience working alongside a merchandising, buying, or category management team is a plus
• Familiarity with item management systems or procurement platforms is a plus
• Exposure to production, manufacturing, or high-volume operations environments is a plus
• Experience managing procurement scope across multiple categories is a plus

Work Environment:

• This position operates primarily within a factory setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks)

Why Join Us?

• Be part of something groundbreaking. This is an unparalleled opportunity to assist in building the people function for a cutting-edge robotics studio at the forefront of innovation.
• Hyper-growth environment. You’ll play a pivotal role in shaping a company that is scaling at an exceptional pace.

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Flexible Time Off
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position is classified as exempt and is not eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

• Demonstrate Best in Class account management, driving growth in Revenue and Net Margin to help us achieve and exceed our goals. Develop and execute a strategic plan to win for your business which includes driving market share growth for both the retailer and SharkNinja, with a clear path to goal achievement.
• Ability to be a successful sales leader, acting as the “business owner “of your business, including cross-functional team leadership, financial and analytical savvy and demonstrated thought leadership on how to achieve breakthrough goals at your accounts.
• For assigned categories, manage customer profitability, working closely with internal teams to develop new item strategies and financials, and manage promotional spending within ROI goals. Embrace being in the details and running the business with a bottoms up approach.
• Owning the Omni-Channel responsibilities including; achieving in store placement goals and online penetration targets, while supporting profit related initiatives.
• Critical decision making, based on financial analysis of multiple scenarios to drive profitable growth, living in the details and understanding what comprises & drives contribution margin $ and %.
• Help to drive the overall account strategy and will own the outcome for customer meetings; leveraging internal support areas.
• Execution and detail focused; mindful of key milestones and a demonstrated ability to create and adhere to a schedule to ensure success.
• Working with the Demand Planning and Supply Chain teams to optimize the flow of goods, including the monthly forecast cycle and long-range plans.
• Working with Category Analysis teams to report POS, trends, factors impacting the business – drive the story both internally and with the customer.
• Delivering flawless execution for SharkNinja and Walmart:

• Intimate knowledge of how to drive sales at larger retailers, within fast pace and everchanging categories. Preferred sales experience working with Walmart Inc. or national accounts within these verticals.
• Gritty sales professional with strategic vision, yet detail oriented and execution focused. Track record of embracing challenging, overcoming obstacles, and team player not afraid to roll up their sleeves and get into the details.
• Strong business acumen and analytical skills, complimented by effective oral and written communication.
• Strong analytical skills to gather and analyze large sets of data, ability to automate reporting will be a true advantage
• Exceptional interpersonal skills to be able to build and maintain effective relationships
• Excellent organizational and time management skills
• Winning track record for promotional execution during key periods
• Ability to thrive in the SharkNinja fast-pace, “obsessed with winning”

• BA/BS Degree or equivalent experience
• 5+ years of major account sales management or equivalent experience within buying and/or merchandising at retail.
• Previous Walmart account management experience
• Strong Microsoft office skills (Excel, Outlook and PowerPoint)
• Retail Link / Scintilla experience
• Ability to travel up to 6 times per year to Headquarters and other events
• Experience in durable good categories a plus.
• MBA preferred

The Sales Operations Manager serves as the primary operational resource for driving revenue and margin performance across assigned retail accounts. This role owns demand planning, inventory management, purchase order execution, POS and trend analysis, and trade spend management. The Sales Operations Manager acts as a real-time business monitor — interpreting data, identifying emerging issues and opportunities, and mobilizing internal cross-functional partners to respond with speed and precision. 

Core Responsibilities 

• Serve as a primary liaison between the Sam's Club account and internal teams, translating account-specific needs into actionable priorities and ensuring consistent, timely communication across stakeholders. 
• Own long-range forecasting (12–18 months), sales flow, and inventory planning in partnership with demand planning, operations, and sales teams, with particular focus on mitigating risk around high-velocity tentpole events. 
• Manage multiple forecasting systems, actioning against updates to inventory flows, promotional plans, pricing structures, and data governance for both new and existing SKUs. 
• Coordinate with analyst, strategic sales, and demand planning teams to track promotional performance, recalibrate forecasts, and develop forward-looking shipment strategies. 
• Partner with Strategic Sales and Analytics to deliver channel-specific promotional guidance and ensure alignment between national initiatives and account-level execution. 
• Support trade-spend optimization and healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITDA objectives. 
• Contribute to sales strategy development and execution, continuously analyzing sales and operational performance to surface insights and drive improvement. 
• Lead weekly customer meetings and deliver timely financial updates, ad hoc reporting, and structured business reviews with clear, data-driven recommendations. 
• Build compelling internal and customer-facing presentations and strategic decks while maintaining a strong working knowledge of key product categories and the competitive landscape. 
• Bring intellectual curiosity and creative problem-solving to every challenge, identifying non-obvious solutions and continuously raising the bar on operational excellence. 

Qualifications & Requirements 

• Bachelor's degree required; concentration in Business, Finance, or a related field preferred. 
• 5+ years of experience in demand planning, supply chain management, business analytics, or a financial role within the consumer products industry. 
• Demonstrated ability to synthesize insights across multiple complex data sets and translate findings into clear decision-making frameworks. 
• Proven track record of thriving in a collaborative, cross-functional team environment. 
• Prior operational or sales experience with a large-format retailer (Costco or Sam’s Club experience strongly preferred). 
• Advanced proficiency in the Microsoft Office Suite; strong analytical skills and exceptional attention to detail. 
• Excellent communication, organizational, project management, and interpersonal skills. 
• Ability to manage competing priorities and execute effectively in a fast-paced, deadline-driven environment with a consistent positive attitude. 
• Willingness to travel approximately 20% for corporate events and visits to SharkNinja HQ (Needham, MA). 

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Our Partnership Program is a key initiative for the company. The Partner Account Manager’s primary duty is to engage, build and develop Human Interest’s key accounts and growth opportunities. We're looking for a forward-thinking, meticulously organized, and self-motivated sales professional who can thrive in a fast-paced environment.  You'll accelerate our partner relationships to help us exponentially reach more small and medium businesses across the United States, which is essential to our growth. This role requires someone who is proactive, creative, and can exercise their own discretion and judgment to create their own solutions when needed.

What you get to do every day

• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space
• Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities 
• Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance 
• Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.)
• Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

What you bring to the role

• 2+ years of experience building, developing, and maintaining relationships with tech and human capital management (HCM) partners, benefit brokers, CPA's and financial advisors in the SMB space (including territory sales and business development)
• Successful - Proven track record of success in a quota driven sales environment
• Passionate - You are a highly motivated individual contributor and relationship builder that can operate independently
• Dynamic - You can thrive in a fast-paced, and ever-changing environment
• Resilient—You bounce back from setbacks quickly, are resourceful, and find creative ways to get things done.
• Solutions-oriented - Willingness to get your hands dirty while managing and solving operational partnership issues
• Extraordinary communication and interpersonal skills — people trust you and sense that you are advocating for something you believe.
• Tech-savvy - familiarity using Salesforce to manage sales cycles is preferred
• Growth mindset - You can embrace feedback and hold yourself accountable.
• Coachable- Ability to absorb information, training, and guidance and successfully implement and execute
• Travel - Ability to be In the field 3 days/week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, we consider a number of factors to determine the appropriate pay range for each position, including the cost of labor in different markets across the U.S. The total On Target Earnings (OTE) for the role described in this job posting is $135,000 - $140,000 which includes a base salary of $70,000, and a variable target compensation of $70,000. The specific pay rate offered is based on the candidate’s relevant skills and experience. Base pay is just one component of our Total Rewards package, which also includes a comprehensive suite of physical, financial, and mental wellness benefits. Additionally, employees receive stock option grants, enhancing long-term financial growth and investment in our company's success.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Business Overview 

KINESSO is the technology-driven performance marketing agency providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary

We are looking for you - dynamic, best-in-class talent - to join the growing Commerce team as a Manager. In this role you will be responsible for managing Sr. Associates & Associates and supporting in the development, planning, buying, executing and measuring media plans for designated shopper/commerce media clients. You will support the Associate Director/Director in the strategic and tactical development of each retail plan. You’ll work closely with national Planning and Buying teams to allow for holistic Commerce media function.

The Commerce team is a specialty group that focuses on the planning, buying, execution and measurement of Commerce media. Commerce media is any specific media elements that are retailer focused/tagged. This can be in-store signage such as a coupon machine or shelfblade, a billboard driving shoppers to a Walmart store, digital ads (search, display, OLV/STV, etc) on Amazon or Kroger.com site via managed or self service, tapping influencers that support certain retailers or working with shoppable technology companies to ensure ease of conversion. The team supports client’s commerce/shopper/customer marketing teams—our end goal measuring product sales both online and in-store.

Who You Are

A passionate and driven professional, you excel at translating client business objectives at the senior level into Commerce daily tactical execution, to drive sales online and in-store. You’re ready to challenge the status quo to produce world-class search campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution.

Responsibilities

· Retail Media Knowledge

o Knowledge of multiple retail media networks & their platforms, may include Amazon, Walmart, Roundel, Kroger, etc.

o Familiar with both DSP interface functionality and levers (campaign hierarchy, audience builder, PMP/PG set up, reporting suite) as well as managed service dashboards

o Understands individual RMN capabilities across tactic, targeting, reporting methodology, etc.

· Account Management & Strategy

o Active participant in development, presentation, management and measurement of omnichannel commerce media programs and defines program objectives and strategies consistent with brand marketing objectives

o Ensures strategic consistency across all elements of plan development and implementation

o Takes learnings from previous campaigns and apply to next campaign

o Participates in and guides Senior Associate during RFP process with partners. Coaches Senior Associate in evaluation of RFPs and assists in negotiations striving to get best plan and added value for client

o Builds audience targeting details and budget allocation at the tactic/placement level based on client goals for either self service or with partner during RFP process

o Recommends targeted, innovative media vehicles consistent with media strategies ranging from RMNs to 3rd party partners

o Proactively identifies growth opportunities and shares ideas for potential test and learns

o Delivers an effective detailed media plan, inclusive of tactics, audiences, flighting, KPIs, etc. that drives client performance

o Contributes to the creation of client ready materials (e.g. presentations, reporting, etc) and delivers client communications

o Serves as first check for client documents ensuring accuracy and ease of understanding information

o Ability to tailor client presentations to the audience (i.e. Senior Level vs. Junior Level)

o Supports in establishing and implementing best practices within client accounts

o Ability to assess and rank issues and tasks in order of importance for taking action and escalating as needed

o Anticipates, recognizes, and clearly defines problems using various techniques to systematically analyze, weigh alternatives and propose solutions

o Work with Senior Associate to update any status documents and timelines whether internal or client facing. Responsible for ensuring all tasks are captured and tracking toward completion

o Implements team and client centric processes to ensure accuracy of all deliverables (e.g. client documents, budget stewardship/management/client billing), improve overall team performance and minimize risk of human error through consistent implementation of QA guardrails

· Execution

o Supervises the buying process and stewardship for media programs to ensure original objectives are being met

§ Managed service: works with partners to maintain campaign and optimize based on performance, monitors within partner dashboards where applicable

§ Self service: works with DSP activation team to ensure relevant strategies are implemented and campaigns are optimize based on performance, monitors within platform

§ Works with retailers and DSP partners to ensure proper data onboarding and any necessary paperwork is completed prior to campaign launch

o Oversees and assists Senior Associate with the locating, defining and building relevant audience segments in DSP platforms

o Oversees coordination of creative assets between client, creative agencies and partners

o Monitors pacing to ensure delivery is appropriate and aligned to campaign flighting for both managed and self-service campaigns

o Measures media performance at all stages to ensure original objectives and strategies are being met to client satisfaction

o Development, execution and testing across campaign variables that create client specific insight and drive future testing opportunities

o Oversees analysis and reporting of data on daily/weekly/bi-weekly/monthly & ad-hoc basis

§ Data may be provided from partners or DSP activation team, with self service data being reviewed more frequently

§ Turns insights into long-term action by highlighting clear flow of cause, effect and next steps

o Maintains client and industry benchmarks for point of comparison when evaluating campaign performance

o Responsible for ensuring IOs are issued accurately within Prisma and clearing billing with finance team

· Relationships

o Oversees day-to-day relationship with media partners and leads negotiation of commerce media for specific programs

o Works cross-functionally with national planning & investment, ad operations, product, reporting, analytics, finance and other groups across the account

o Maintains client relationships and ensures timely creation & delivery of work

o Assists in managing team performance to achieve desired results based on defined roles and responsibilities for the Associates & Senior Associates

· Training/Development

o Ensures knowledge sharing across internal teams, open communication & provides thought leadership

o Identifies & builds functional expertise or knowledge in a relevant, unique & specific media area, including commerce media expertise

o Aware of knowledge level and experience of Senior Associates and Associates. Ability to spend extra time where needed to develop direct reports

· Industry Knowledge

o Seeks out information to remain current on media trends and shares with team members with relevant implications/potential opportunities

o Understands client business objectives and connections to day-to-day work

o Support team in development of thought leadership and innovation deliverables

Required Skills & Experience

· Strong working knowledge of commerce industry and platforms including major retailers and supporting technology (e.g. Amazon Ads, Walmart Connect, Roundel, Pacvue, Skai, Criteo, TTD, etc.)

· Project management; effectively managing multiple projects and meeting tight deadlines under a fast-paced environment. Time management and project management skills are critical

· Proven knowledge of media planning & planning with use of research tools and resources

· Proven ability to understand high level client goals and how they translate into commerce strategies

· Proven experience in writing and presenting relevant information to client audience

Desired Skills & Experience

· Bachelor’s degree or equivalent experience

· 3+ years of working experience required, with 1+ years experience in a people manager role; strong ability to delegate, train, and support direct reports

· 2+ years of commerce experience working across multiple retailers preferred

· Capable of effectively communicating the technicalities of programmatic for strategic purposes and differences in the biddable/addressable space compared to direct buys

· Ability to manage team, both upwards and downwards, to ensure cross-team communication

· Excellent written and verbal communication skills and proven problem-solving ability

· Self- sufficient and proactive

· Proficient in Microsoft Office (Excel, PowerPoint, etc.) and excellent quantitative analysis skills

· Knowledge with industry tools such as MediaTools, Prisma, etc.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

Employment Transparency

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email accommodation@mbww.com.

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently opened a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

Want to learn more about eko, visit eko.com

About the Role:

The Training & Development Manager will build the training systems that support consistent execution across the Capture Factory. 

This is an on-site, hands-on role for someone who knows how to turn fast-changing operational work into clear, repeatable training that works across multiple shifts. You will partner closely with department leaders across warehouse, styling, production, safety, and other functions to identify gaps, standardize processes, and build training training that improves ramp time, quality, consistency, and compliance. 

This is not a traditional corporate L&D role. We are looking for someone who has worked closely with frontline operations, knows how to build training in a high-volume environment, and can create structure where processes are still evolving. You'll design and drive the training systems that enable our people to succeed ranging from warehouse processes, food styling workflows, safety, compliance, and cross-functional onboarding. You'll make an impact by collaborating to build an ongoing system that evolves with feedback, ensures consistency across shifts, and empowers every employee to grow. 

What you will do:

• Build and lead the training infrastructure for the Capture Factory, including onboarding, role-based training, process training, refresher training, and cross-functional training support
• Partner daily with managers and department heads to understand what is changing, what is breaking down, and what needs to be built, then move quickly to design and deploy the right training response
• Take inconsistent SOPS, evolving workflows, and team knowledge and convert them into clear, standardized training that can be followed consistently by employees on any shift
• Build asynchronous training paths that support a four-shift operation and reduce reliance on live delivery alone
• Partner with department-level trainers to deliver on-floor training within their functions, equipping them with the materials and structure they need to ensure training is delivered consistently and reinforced on the floor
• Own and administer training content within eko Software platforms, and lead the evaluation and implementation of an LMS suited to a 24/7 factory environment
• Partner with the safety function to ensure safety and compliance training is properly housed, accessible, tracked and completed on time across both the LMS and in-person delivery, without owning the content itself
• Build train-the trainer materials and frameworks that enable department leaders and on-floor trainers to deliver consistent training within their teams
• Define and track training KPIs tied to operational outcomes such as onboarding ramp time, quality, consistency across shifts, retraining trends, and retention 
• Continuously audit deployed training for misalignment, outdated content, inconsistent delivery, or gaps between training completion and actual performance
• Build a sustainable training system that can scale as the factory grows

Minimum Qualifications:

• 5+ years of experience in training, learning operations, or workforce development owning the full cycle from needs assessment through deployment and measurement 
• Demonstrated experience scoping and building a training function or program from scratch or significantly redesigning them in an operational setting
• Experience producing training across multiple formats including video, written job aids, digital modules, and in-person instruction
• Strong ability to build credibility quickly with frontline employees and department leaders by staying close to the work and creating training that is practical, clear, and useful
• Comfortable working cross-functionally with managers, trainers, safety partners, and department leaders, including holding stakeholders accountable for training adoption and completion
• High level of comfortability building training in an environment where processes are still changing, documentation is incomplete, and speed matters
• Strong project management skills with the ability to manage competing priorities across multiple departments
• Substantial experience designing and scaling training programs in warehouse, manufacturing, production, or operational environments
• Familiarity with LMS platforms and digital training tools; experience implementing an LMS is a strong plus
• Adult learning, talent development, or instructional design certifications are a plus (for example, ATD, CPTD/APTD, instructional design, or other adult learning credentials
• OSHA certifications, particularly those relevant to General Industry environments are a plus

Shift Requirements:

• Must be on-site at eko's Capture Factory in Bentonville, Arkansas 5 days a week
• Be available on an as needed basis to support training across multiple shifts, including occasional hours outside of Monday through Friday, 8:00 a.m. to 5:00 p.m.

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to bend, stoop, kneel, crouch, and reach regularly
• Ability to work in a warehouse environment which may include exposure to varying temperatures, dust, and noise

Work Environment:

• This position operates primarily within a factory setting
• The noise level can range from low to moderate
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks)

Why Join Us?

• Be part of something groundbreaking. This is an unparalleled opportunity to assist in building the people function for a cutting-edge robotics studio at the forefront of innovation.
• Hyper-growth environment. You’ll play a pivotal role in shaping a company that is scaling at an exceptional pace.

Benefits

• Premium health, dental and vision insurance
• Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
• Mental Health and Wellness Resources
• 401(k) Retirement Savings Plan
• Company Paid Life and Disability Insurance
• Flexible Time Off
• Daily Shift Meal Provided

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position is classified as exempt and is not eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

VSC Fire & Security in Fort Smith, Arkansas is seeking candidates for the position of Sprinkler Designer II.

 What we offer:

• Excellent pay $31.00 - $41.00 and up based on experience
• Overtime eligible
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Three to five years of experience with AutoCAD or SprinkCAD or background in mathematics.
• Ability to review architectural drawings, mechanical, site, structural and complete site surveys, and research essential information as required for structural and mechanical elements.
• Integrate other mechanical systems to ensure successful coordination with the fire suppression system and must be able to recognize potential conflicts with other trades.
• Ability to exercise a high level of autonomy in organizing, planning, and prioritizing multiple projects to meet individual deadlines with exceptional attention to detail and communication skills.
• Monitor and enforce safety policies and procedures.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • NICET Level III or IV, or equivalent experience.
  • Associate or bachelor’s degree in drafting (AutoCAD).
  • Texas Candidates: RME-G

 What you will do:

• Design, coordinate, and submit Fire Protection drawings, hydraulic calculations, seismic brace calculations, and material/equipment schedules. Stock list projects for fabrication and approve fabrication quotes.
• Integrate other mechanical systems to ensure successful coordination with the fire suppression system and must be able to recognize potential conflicts with other trades.
• Ensure compliance with NFPA standards and insurance requirements as well as all fire and building code requirements.
• Provide updates to purchasing as installation schedule or change orders require modifications to meet installation schedule and deadlines and other requirements.
• Communicate with Design Manager and Field Superintendent to review design, installation and testing of devices and systems throughout the project.
• Produce shop list utilizing computer software for fabrication of system piping.
• Assist and fill in for Design Manager and help train less experienced designers as necessary.
• Responsible for the layout of sprinkler system drawings utilizing available information from the contract's defined scope of the project, architectural drawings, job specifications, site surveys, and relevant NFPA, IBC, and local building codes.
• Responsible for all aspects of the design layout, field checking, fabrication listing, material equipment submittals, hydraulic calculations, applicable installation requirements, and close out procedures.
• Maintain proper Risk Management and Safety procedures on all job sites per VSC policies.

Lumos is looking for a full-time Manager – OSP Construction! If you have experience as a construction leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! 

As a Manager – you’ll power the flawless execution of Outside Plant (OSP) network builds - directly interfacing with & influencing subcontractor teams. You’ll motivate them to accomplish the important efforts that build Lumos’s fiber network – while collaborating with internal Lumos teams to build relationships with local officials & community representatives.  

***Hybrid Position*** Requires regular presence onsite at multiple jobsites in market. Successful candidates must reside within market or within 1 hour commuting distance from Benton County, AR. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver’s License required.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. 

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. 

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. 

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. 

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.  

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. 

Essential Functions 

• Accomplishes assigned market builds safely, on time & within budget.  
• Manages the scheduling and coordination of the maintenance, repair, and upgrade of OSP facilities and the surrounding communities including rehab work, customer & community concern responses, OSP generator routines, and emergency call-outs.  
• Delegates responsibility effectively & empowers direct reports to accomplish market tasks – designing builds, tracking & reporting progress, and motivating contractor crews.  
• Influences internal & external teams to ensure commitment to progress and staying on-target.  
• Interfaces directly with local governments & communities – responding timely & graciously.   
• Keeps internal & external stakeholders informed on build progress at all times.  
• Provides technical leadership and expertise to direct reports and subcontractor partner teams; establishes, standardizes and improves processes.  
• Coordinates with various utilities partners and associated pole, aerial, etc. teams in alignment with internal Lumos engineering teams to carefully plan & execute all necessary objectives.  
• Manages CAPEX, OPEX, and inventory tracking – tracking progress & approving expenses.  
• Accountable for building & maintaining a high-performing team: selects top-tier candidates, evaluates performance, and identifies training & coaching opportunities.  
• Performs other duties as assigned, including departmental and cross-functional projects.  

Knowledge, Skills, and Abilities Required

• 10+ years’ experience in OSP construction, engineering, or operations fiber builds.  
• 2-5 years’ experience leading techs and contractors in a fiber build environment.  
• High school diploma or equivalent required; Bachelor’s degree preferred.  
• Proven project management skills; able to effectively manage and accomplish multiple concurrent milestones to closure within assigned market.  
• Proactive, independent, and ability to take initiative to keep on-task and on-target. 
• Active, fully unencumbered driver’s license.  
• Fiber or Telecom industry experience is essential.  

Other Experience & Requirements

• Excellent verbal & written communication skills.  
• Strong experience influencing & directing the work of others.  
• Exceptional interpersonal skills: capable of respectfully engaging with direct reports, multiple internal teams, external contractors, and a wide variety of community stakeholders.  
• Solid experience with computer and peripherals, and software including Smart Sheets or similar as well MS Office: particularly Excel, Outlook, and Word; Visio and PPT helpful.

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals. 
• Frequent travel to construction sites – standing, walking, & safely navigating in all weather.  
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.  

As a National Account Manager for the Club Channel team, you will be a sales professional responsible for growing LG's market share for specific accounts within the club retailer channel. You will achieve and/or exceed sales quotas by calling on current accounts.   

This reole is remote and can be based out of WA, NJ or AR. Compensation will be based on the state of the candidate.

As the National Account Manager, you will:

• Implement strategies to expand LG's market share within assigned accounts.
• Create initial business plans to plan for overall revenue and unit targets, as well as individual product category targets and review with Dir., Sales.
• Participate in the design and execution of the go to market strategy with regular and periodic tracking and reporting.
• Manage forecast accuracy and align with Product Management.
• Manage channel and LG inventory levels for optimization.
• Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth.
• Manage administrative tasks with support from Inside Sales team.

Qualifications:

• GED is Required but Bachelor’s degree preferred.
• +5 years of sales experience (or equivalent experience) with a proven track record of results.
• Strong relationship builder.
• Outstanding communications skills.
• Solid business acumen and thought leadership in sales, marketing, operations, finance and account P&L.
• This is a sales role and includes a bonus target that is paid out quarterly

About You

The Business Development Manager - Louisiana/Arkansas will be responsible for executing and exceeding sales goals for Nutrafol within your defined territory - Louisiana and Arkansas.  

While Nutrafol is a distributed, remote-first company, the successful candidate for this role must reside within the assigned region (Louisiana/Arkansas) and be located near a major airport, as this role requires travel in this market.

In this role, you will be responsible for the promotion, sale and training of our Nutrafol product portfolio within your accounts. You should be focused on a consistent, customer-centric approach bringing value to the practice and focus on growing share. BDM’s are responsible for cultivating both new and existing accounts, providing superior customer service, continued education and training throughout the practice. You should place a heavy focus on educating them of promotions, campaigns and marketing resources to help grow the business and build committed prescribers and sale of Nutrafol to their patients. You will be responsible for growing the business within your current accounts and very importantly, increasing new account opening and sales on a consistent basis. Your call point is to all Health Care Professionals who do both aesthetics, and those who see male and female patients concerned with hair retention and overall health.

Responsibilities and Expectations

• Promote and sell products to all potential prospects within your territory.
• Professionally implement strategic initiatives and sales activity to increase Nutrafol sales and market share.
• Drive product promotion through the implementation and delivery of approved marketing items and approved field-based promotions.
• Provide ‘White Glove’ service and support with a customer-centric, Practice building approach.
• In all you do, stay connected and Build relationships to drive further commitment and account penetration/growth through in person, educational and informational meetings as well as, customer focused follow up.
• Coordinate physician training programs and practice enhancement in-services and open houses.
• Establish and maintain professional and consistent communications and sound working relationships with leadership, co-workers and assigned accounts.
• Actively participate in scheduled company sales meetings, district and regional conference calls and other business meetings.
• Show fiscal responsibility with managing expenses, turning in expenses in a timely manner and having a legitimate business reason tied to all expenses, generating ROI.
• Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business.
• Enhance sales numbers by up-selling portfolio, picking up new potential product champions across the practice, appropriately presenting any promotional marketing initiatives that may drive growth, while driving implementation and execution of key Marketing strategies.
• Partner effectively with Sales Team to drive territory coverage and maintain positive customer relationships.
• Attend Trade Shows in local markets and/or Nationally, proudly and professionally representing Nutrafol and promoting new sales opportunities across the nation on behalf of the Nutrafol sales team.
• Effectively and routinely utilize Salesforce as trained by internal instruction, to track and manage leads, opportunities and sales activity.

Requirements

• A minimum of a Bachelor’s Degree.
• Minimum of 6 years proven success in Field Sales experience in achieving and exceeding goals.
• Preferred experience in medical, surgical and/or pharmacologic experience selling to Health Care Practitioners in the Aesthetic Space.
• Proven track record of sustained, high performance in current position and strong aptitude for learning and demonstrating Clinical and product expertise.
• Ability to be flexible and adaptable as we grow and expand as an Organization.
• Promotes Nutrafol products with professional passion and a sense of urgency, while providing our customers Best in Class, service and support.
• Strong business acumen and ability to understand, create and seize market opportunities.
• Ability to travel up to 50%.
• Must maintain the highest level of ethical character and integrity in all you say and do.
• A solution oriented, problem solver and contributor as a collaborative Nutrafol team member.