• Demonstrate Best in Class account management, driving growth in Revenue and Net Margin to help us achieve and exceed our goals. Develop and execute a strategic plan to win for your business which includes driving market share growth for both the retailer and SharkNinja, with a clear path to goal achievement.
• Ability to be a successful sales leader, acting as the “business owner “of your business, including cross-functional team leadership, financial and analytical savvy and demonstrated thought leadership on how to achieve breakthrough goals at your accounts.
• For assigned categories, manage customer profitability, working closely with internal teams to develop new item strategies and financials, and manage promotional spending within ROI goals. Embrace being in the details and running the business with a bottoms up approach.
• Owning the Omni-Channel responsibilities including; achieving in store placement goals and online penetration targets, while supporting profit related initiatives.
• Critical decision making, based on financial analysis of multiple scenarios to drive profitable growth, living in the details and understanding what comprises & drives contribution margin $ and %.
• Help to drive the overall account strategy and will own the outcome for customer meetings; leveraging internal support areas.
• Execution and detail focused; mindful of key milestones and a demonstrated ability to create and adhere to a schedule to ensure success.
• Working with the Demand Planning and Supply Chain teams to optimize the flow of goods, including the monthly forecast cycle and long-range plans.
• Working with Category Analysis teams to report POS, trends, factors impacting the business – drive the story both internally and with the customer.
• Delivering flawless execution for SharkNinja and Walmart:

• Intimate knowledge of how to drive sales at larger retailers, within fast pace and everchanging categories. Preferred sales experience working with Walmart Inc. or national accounts within these verticals.
• Gritty sales professional with strategic vision, yet detail oriented and execution focused. Track record of embracing challenging, overcoming obstacles, and team player not afraid to roll up their sleeves and get into the details.
• Strong business acumen and analytical skills, complimented by effective oral and written communication.
• Strong analytical skills to gather and analyze large sets of data, ability to automate reporting will be a true advantage
• Exceptional interpersonal skills to be able to build and maintain effective relationships
• Excellent organizational and time management skills
• Winning track record for promotional execution during key periods
• Ability to thrive in the SharkNinja fast-pace, “obsessed with winning”

• BA/BS Degree or equivalent experience
• 5+ years of major account sales management or equivalent experience within buying and/or merchandising at retail.
• Previous Walmart account management experience
• Strong Microsoft office skills (Excel, Outlook and PowerPoint)
• Retail Link / Scintilla experience
• Ability to travel up to 6 times per year to Headquarters and other events
• Experience in durable good categories a plus.
• MBA preferred

The Sales Operations Manager serves as the primary operational resource for driving revenue and margin performance across assigned retail accounts. This role owns demand planning, inventory management, purchase order execution, POS and trend analysis, and trade spend management. The Sales Operations Manager acts as a real-time business monitor — interpreting data, identifying emerging issues and opportunities, and mobilizing internal cross-functional partners to respond with speed and precision. 

Core Responsibilities 

• Serve as a primary liaison between the Sam's Club account and internal teams, translating account-specific needs into actionable priorities and ensuring consistent, timely communication across stakeholders. 
• Own long-range forecasting (12–18 months), sales flow, and inventory planning in partnership with demand planning, operations, and sales teams, with particular focus on mitigating risk around high-velocity tentpole events. 
• Manage multiple forecasting systems, actioning against updates to inventory flows, promotional plans, pricing structures, and data governance for both new and existing SKUs. 
• Coordinate with analyst, strategic sales, and demand planning teams to track promotional performance, recalibrate forecasts, and develop forward-looking shipment strategies. 
• Partner with Strategic Sales and Analytics to deliver channel-specific promotional guidance and ensure alignment between national initiatives and account-level execution. 
• Support trade-spend optimization and healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITDA objectives. 
• Contribute to sales strategy development and execution, continuously analyzing sales and operational performance to surface insights and drive improvement. 
• Lead weekly customer meetings and deliver timely financial updates, ad hoc reporting, and structured business reviews with clear, data-driven recommendations. 
• Build compelling internal and customer-facing presentations and strategic decks while maintaining a strong working knowledge of key product categories and the competitive landscape. 
• Bring intellectual curiosity and creative problem-solving to every challenge, identifying non-obvious solutions and continuously raising the bar on operational excellence. 

Qualifications & Requirements 

• Bachelor's degree required; concentration in Business, Finance, or a related field preferred. 
• 5+ years of experience in demand planning, supply chain management, business analytics, or a financial role within the consumer products industry. 
• Demonstrated ability to synthesize insights across multiple complex data sets and translate findings into clear decision-making frameworks. 
• Proven track record of thriving in a collaborative, cross-functional team environment. 
• Prior operational or sales experience with a large-format retailer (Costco or Sam’s Club experience strongly preferred). 
• Advanced proficiency in the Microsoft Office Suite; strong analytical skills and exceptional attention to detail. 
• Excellent communication, organizational, project management, and interpersonal skills. 
• Ability to manage competing priorities and execute effectively in a fast-paced, deadline-driven environment with a consistent positive attitude. 
• Willingness to travel approximately 20% for corporate events and visits to SharkNinja HQ (Needham, MA).