Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004979

Role Duties and Responsibilities

• Contributes to the development of continuity management plans.
• Identifies information and communication systems that support critical business processes.
• Coordinates the business impact analysis and the assessment of risks.
• Coordinates the planning, designing, and testing of contingency plans.
• Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
• Advises on the approach and techniques to be used for business situation analysis.
• Ensures holistic view adopted to identify and analyse wide- ranging problems and opportunities.
• Engages and collaborates with a wide range of stakeholders, including those at the management level.
• Gains agreement from stakeholders to conclusions and recommendations.
• Contributes to definition of organisational standards and guidelines for business situation analysis.
• Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams.
• Creates and implements action plans to ensure everything is ready for the change before going live.
• Acquires change management resources and develops their capabilities to deliver the required changes.
• Gathers feedback to allow timely improvements to the change management plan and approach.
• Assesses risks and takes preventative action.
• Develops and communicates tailored change management plans for senior stakeholder groups.
• Provides guidance and makes suggestions to support change sponsors.
• Develops organizational policies, standards, and guidelines to ensure effective supplier management across the integrated supply chain.
• Defines the approach for commercial communications and the management of relationships with suppliers.
• Establishes a positive and effective working environment with suppliers for mutual benefit.
• Ensures that resources and tools are in place to conduct bench- marking.
• Reviews supplier analysis and assesses effectiveness across the supply chain.
• Manages risks and assures the quality of the services delivered by suppliers.
• Leads the development of comprehensive stakeholder management strategies and plans.
• Builds long-term, strategic relationships with senior stakeholders (internal and external).
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects.
• Acts as a single point of contact for senior stakeholders, facilitating relationships between them.
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined.
• Oversees monitoring of relationships including lessons learned and appropriate feedback.
• Leads actions to improve relations and open communications with and between stakeholders.
• Trains others on evaluating products or services from multiple vendors.
• Advises on appropriate solutions to complex multiple vendor problems.
• Leads in the regulated use of materials and forms for the selection of products and vendors.
• Evaluates overall considerations such as product and vendor risks, and provides recommendations.
• Optimizes standard processes to maximize the efficiency of organizational products or services.
• Designs and develops product and vendor selection criteria and requirements.
• Builds and maintains partnerships with multiple and/or large vendor
• Ensures the fulfilment of report and record-keeping requirements.
• Evaluates issues and terminates vendor relationships as appropriate; works with legal departments.
• Monitors supplier performance; works to resolve discrepancies between performance and agreements.
• Develops quality standards and controls for vendor selection.
• Facilitates supplier partnering arrangements that share risk.

Essential Skills, Experience and Certifications

• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the functions;
• A minimum of 3 years' experience in managing services and projects in a customer facing role;
• Experience with setting and managing outsourcing plans
• Experience with process optimization and smart sourcing projects
• Experience leading and managing teams
• Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)
• Working knowledge and experience of NATO/NCIA procurement process and regulations.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT) or a comparable organization

Education

• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 3 years of directly relevant work experience.

Working Location

• Mons, Belgium

Working Policy

• Hybrid (80% onsite/ 20% offsite)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance