Job Overview

Our client is a fast-growing UK-based eCommerce business looking for a highly organised, proactive, and tech-savvy Operations & Customer Experience Executive to support the day-to-day running of the business.

This is a varied, hands-on role combining customer service, operations, order management, and eCommerce administration. Working closely with the founders, warehouse partners, and customers, you will play a key role in delivering an outstanding customer experience while ensuring operational processes run smoothly behind the scenes.

This is an excellent opportunity for someone who enjoys wearing multiple hats in a fast-paced startup environment and wants to make a meaningful contribution to a growing brand.

Key Responsibilities

Customer Experience

• Manage customer enquiries primarily via email.
• Resolve customer issues professionally, efficiently, and empathetically.
• Deliver exceptional customer service that reflects the company's brand values.
• Assist customers with order enquiries, returns, exchanges, and delivery queries.
• Ensure every customer interaction results in a positive experience.

Operations

• Manage incoming customer orders and oversee the fulfilment process.
• Coordinate closely with warehouse partners to ensure accurate and timely dispatch.
• Monitor stock availability and proactively communicate inventory issues.
• Support operational administration and identify opportunities for process improvements.
• Assist with day-to-day business operations as required.

Shopify & Systems Administration

• Perform daily administration within Shopify.
• Update product listings, inventory, and order information.
• Troubleshoot basic Shopify-related issues.
• Maintain accurate product, customer, and order records.
• Provide ad hoc administrative and operational support to the founders.

Qualifications & Experience

To be successful in this role, you should have:

• Previous experience in Customer Service, Operations, eCommerce Administration, or a similar role.
• Experience managing customer communications via email.
• Experience coordinating customer orders and inventory.
• Strong administrative and organisational skills.
• Excellent written and verbal English communication skills.
• High level of computer literacy and confidence using multiple online systems.
• Excellent time management skills with the ability to manage competing priorities.
• Strong problem-solving skills and exceptional attention to detail.
• Ability to work independently with minimal supervision.
• A proactive mindset and willingness to take ownership of tasks.
• Adaptability and the ability to thrive in a fast-moving startup environment.

Desirable Experience

• Previous Shopify experience.
• Experience working with warehouse or logistics partners.
• Experience within an eCommerce or retail business.
• Startup experience.
• Experience improving operational processes.

Equipment Requirements

• Reliable laptop or desktop computer.
• Stable, high-speed internet connection.
• Dedicated home working environment suitable for professional communication.

Working Hours

• Part-time position.
• Approximately 3–4 hours per day.
• Morning availability is essential to meet warehouse dispatch cut-off times.
• Some flexibility may be required depending on business needs.

What We Offer

• Competitive salary of R18,400 per month.
• The opportunity to work with a fast-growing UK-based eCommerce business.
• A varied and rewarding role where no two days are the same.
• The chance to work closely with the founders and make a meaningful impact on a growing brand.
• A supportive, collaborative, and entrepreneurial working environment.
• An initial 4–6 month contract with a strong possibility of extension based on business growth and performance.
• Valuable experience within an ambitious international eCommerce business.

What Success Looks Like

Success in this role will be measured by:

• Outstanding customer satisfaction.
• Accurate and timely order processing.
• Efficient communication with warehouse partners.
• Smooth day-to-day operational execution.
• Excellent organisation and attention to detail.
• Proactive problem-solving and the ability to work independently.

About Us

At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role.

Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.