Mercier Consultancy is currently offering an exciting opportunity for a Back Office Gaming Support Specialist with German and English based in Bulgaria. This role is perfect for German-speaking professionals who are passionate about gaming, technology, and delivering high-quality support behind the scenes. As a Back Office Gaming Support Specialist, you will review customer cases, investigate account-related issues, process requests, and ensure that gaming platform operations run smoothly. Working in a fast-paced international environment, you'll play a key role in maintaining an excellent player experience while supporting one of the world's most exciting industries. With comprehensive training, a competitive salary, and excellent career development opportunities, this is an outstanding chance to build an international career in the gaming sector.

Be Part of the Gaming Industry

Join a passionate team working behind the scenes to support millions of gamers worldwide. You'll help resolve account and platform-related cases, review requests with accuracy, and contribute to creating a seamless gaming experience for players across the globe. If you have a keen eye for detail, enjoy problem-solving, and are excited by the world of gaming, this is the perfect opportunity for you..

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Requirements

• Fluency in German (spoken and written).
• Good command of English (minimum B2 level).
• Excellent attention to detail and strong organizational skills.
• Strong analytical and problem-solving abilities.
• Comfortable working with computers and multiple software applications.
• Ability to manage multiple tasks while maintaining a high level of accuracy.
• Interest in the gaming industry and digital platforms.
• Previous experience in back-office operations, gaming support, customer support, content moderation, or administrative roles is an advantage but not required.
• Willingness to relocate to Bulgaria if currently living abroad.
• EU citizenship or a valid work permit for Bulgaria.

Benefits

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Bonus structure
• Company-Provided Accommodation on arrival, and assistance in finding a long-term home